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- 75.2SAFETY SCORE
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HondaLink App Complaints & User Negative Comments 2024
HondaLink app received 90 complaints, negative comments and reviews by users. Have you ever had a bad experience using HondaLink? Can you share your negative thoughts about hondalink?
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HondaLink for Negative User Reviews
✓ This App is beyond uselessApps for the sake of Apps have no purpose. This app has no idea who you are or why you’d ever use it. Nothing but pure discouragement here..Version: 4.9.3
✓ HondaLink is faultyThis is the third Honda I own . I have not ever been impressed by the Honda link app . I have had this vehicle for 2 weeks now. Nor honda in car customer service or the dealer can help me link this vehicle to the app. We can’t even get past terms and conditions without the app crashing , thus not even allow the vehicle to be added . I have had to uninstall the app multiple times and start over with zero success . I’m extremely dissatisfied with the app and the Honda at this point . I should have access to climate control and charging schedule for my clarity but can’t even get access to features I paid for . This very well may be the last Honda I ever purchase . The range is mediocre, and their lack of variety to include a full plug in version is disappointing. The app should at least function to say the least . I have a pending case open for the escalation follow up . I have an iPhone 12 Pro Max. Everything else on my phone functions just perfect except this Honda app. I’m frustrated because this is not the first vehicle I have issues with the app. Honda has to step up their technology and EV game . It’s not wonder there’s so many Teslas on the road. I have not heard of complaints with the Tesla app. I’m disappointed and embarrassed for getting another Honda..Version: 4.6.2
✓ Honda you need to step it up a notchI am very disappointed in such a quality car such as Honda with such a shoddy tech package in my 2023 touring hybrid. My ford truck has a way better working offering WITH FREE!! iPhone remote start that works EVERY time. It takes forever for the app to connect, and start the car. It’s total crap. I renewed it after the first year trial, paid &110 and it will not recognize my purchase. 110$/year to get something that is free on my ford. And the Navigation voice prompt is worse. Just take the navigation out of the car. Don’t charge us for it it doesn’t work. Again, Ford Sync 3 works every time with voice promps. If Honda had the ford tech package, I would have 0 complaints about the CRV. The car is awesome!👍. The tech issues spoil the novelty though..Version: 4.9.4
✓ What a joke!So I have a 2018 odyssey elite. After the trial subscriptions, I renewed the remote subscription so that I could start my car from farther then just a few feet (which seems like it with the car key remote). Like inside the store on a hot or cold day etc. And to also lock my car in case I forgot. Well, I do not have the icon box with the van outline indicating if the van is locked or unlocked. After 2.5 months of back and forth calls and cases created and factory resets and deleting apps and cars and all kind of stuff... I’ve been told that I don’t have the box of info because I do not pay for the security subscription. Security is emergency phone call, data wipe, roadside assistance... I pay for remote subscription which includes remote start, remote lock and unlock. It’s completely asinine that I don’t have access to info to see if my car is locked when I pay for the capabilities to remotely lock and unlock it!!!!! This makes no sense!.Version: 4.0.4
✓ Useless appHondaLink is a useless app (except for easily finding your vin number) with no features to control or monitor your vehicle (2021 onwards). You would think that when a manufacturer makes a vehicle with electronic ignition, automatic door locks and other electronic components that they would have a more reliable phone app to be able to monitor the vehicle. Everyone but Honda…not even sure why they have this app except to sucker people to buy their subscription..Version: 4.9.3
✓ Finicky, rushed and lacking useful functionalityThis app could be sooo much more. I have a 2017 Honda Accord Touring. I can remote start it from the key fob, yet for some reason this functionality is absent from the app. Most of the other information isn’t useful. Just about the only thing I can see anyone using the app for would be to schedule maintenance, but then again, who schedules maintenance? When the light comes on you go by the dealership. A much more useful feature would be to allow this app to act as an interface, letting users see the actual codes associated with warning lights so they can find out exactly what’s wrong. As said previously in another review, this app is finicky in the best of times. My phone will already be connected to my car via Bluetooth yet it will sit there saying connecting for few minutes before failing. Overall, this app is hardly what I would expect from a major company like Honda. It needs to be completely tore down and rebuilt from the ground up..Version: 3.3.2
✓ App with multiple issuesThe app is slow when connecting to the server to the car. Doesn’t matter wifi or data or on any other device/ network. Sometime the menus for remote start or to unlock/locker disappear. Into order to get access I have to close the app multiple time to get the menu. There’s no point of me buying the remotes start service from Honda, if the app doesn’t work properly and I have to use my physical remote. Further more testing needed..Version: 4.9.8
✓ So slow.It's difficult to understand why this app is so slow. It takes forever to connect to car and get feedback no matter what kind of connectivity. Honda, please improve on yeh issues of connectivity, and sluggish responses. Also, why have a fixed 10 minute shutdown, extendable once only. Canadian winters need double that time at least. This should be an adjustable feature in your app..Version: 4.4.6
✓ Can’t even create an accountI can’t even create an new account, is anyone same as me? Please fix this problem Honda..Version: 4.9.4
✓ A very buggy app!It is a very buggy app!! I own a Honda Clarity and I downloaded it three years ago to set up my charging schedule. I was able to use it to set up the schedule, but other than that, I do not find it very useful. If I try to use it to start charging out of my normal charging schedule, nine out of ten times it will tell me that it is trying to connect to the sever. Then after all the waiting, a message would come up to tell me that it fails to connect to the server. Also, for the past three years, there has been only one time that I was able to use it to turn on the remote cooling feature and all the other times it fails. I love my Honda Clarity, but definitely not this app. I hope that Honda will put in more efforts to make this app work so that it will become more useful and effective..Version: 4.6.6
✓ Fails more than it worksApp is ridiculously slow. Fails to start more often than not. If you don’t hit the settings button fast enough when it first opens you are left spinning forever..Version: 4.9.6
✓ Laggy and not quite interactiveSending and receiving commands and statuses takes longer than it should ... I base this off the fact I have it linked via the Alexa App. Send a command via Alexa takes half the time that the app takes. Ironic in someways. There's other annoying items, like can't see the position of the car when it's being driven ?? I'm the owner of the car and the system; I should be able to do this. Also had issues where I can't get the car/app to work, even in places of exceptional cell coverage. It just seems like whatever Honda uses to connect to the car is a subpar data pipe? And.... to top off all this, it's expensive. Probably THE most expensive service I've paid for based on what I get back..Version: 4.9.8
✓ Honda is missing the mark.I love my Honda Accord of which I have had 3 since my driving days began, the newest being my 2019 Honda Accord Hybrid Touring. The HondaLink app however, is horrible. I feel the app doesn’t live up to the Honda name. It is laggy, super slow and just outdated. I also have a GMC and a Ford vehicle and their apps are miles ahead of HondaLink. GMC’s app has a new and beautiful layout and Ford has things like scheduled start. I don’t understand in our high tech/high convenience world how Honda has not put more funding into their app. It just seems super dated from the layout to the speed in which it works. I definitely do not plan on renewing my subscription after it ends this year. I mean FordPass is even free and is better, at least put the money we have to pay in to use HondaLink toward the app itself and it’s future development. I look forward to the day my HondaLink has an update with the words “Major app overhaul” in the update description..Version: 4.5.6
✓ Junky App (straight my HONDA Tech Support)So right after I got my 2019 CR-V the app worked and connected to give me the basics of oil and car mileage. Nothing fancy, but that’s all you get with the CR-V. Then about a week later it stopped connecting and now hangs up with the connecting screen each time I open the app. Tried everything from deleting the app, deleting the Bluetooth connection, and rebooting my phone and the CR-V infotainment system. Nothing works...then per the app I submitted a trouble ticket. Got a call from tech support but they had no advice and actually stated that this app is “junky” and works better in vehicles that have the pay service and Wi-Fi. The final suggestion they gave me was to do a complete factory reset on my car infotainment system and my iPhone. I was like, yeah right. Anyway don’t waste your time on this app, I was losing sleep at night about it, but today...I just deleted it. That’s all...wish I could ZERO STAR this review, but I’ll have to settle for a ONE STAR. Thanks “junky” app..Version: 4.0.9
✓ Pas de serviceIl y’a pas de service payer pas pour sa quand vous êtes en troubles il vous aide pas.Version: 4.9.3
✓ Useless appOkay so my 2019 Accord Sport isn’t the top of the line trim. But I saw the Honda link app on the cars dashboard screen so I thought I’d give it a try. I some how expected more from Honda on what the app would give me. Being able to schedule routine maintenance is useless to me. My goal with a Honda is that I never have to back to the dealer until I’m ready for a new car. Basically I can see my mileage and useful oil life. And I’m not sure how and when the app updates with that info. The user guide would be useful if it was model/trim specific since once connected it should know what features are active. I had one “you last parked your car here” with a picture of a map pop up on my phone. Don’t know what triggered it to send me the alert nor has it done it again. Don’t use the Apple car play often unless on a long trip which I guess is when it updates the mileage. I guess I want connected car features and the car isn’t connected..Version: 4.1.2
✓ OTA update already done!!! But still unable to get servicesI purchased this 2020 Accord Touring about 7 weeks ago. The car is amazing! However, the Honda Link service I was looking forward to using has been nothing short of atrocious. For the last 6 weeks I have been trying to purchase one of the HL packages, but it keeps telling me I need to perform the OTA update that I already performed. I even took the car to the dealership, and they confirmed the update was completed. They also sent up the form to Honda to clear the recall from my car so the service would work. Still nothing. I have been battling w/ tech support for the past 5 weeks. They can see that the update has been performed on there end, but Honda Link can’t. The customer service from tech support has been ok, but the HL associates are terrible. I’m not trying to be rude, but the language barrier is unbearable. I also heard a rooster crowing( if that’s what they do) in the background . So it’s quite obvious they are working from home. To top this off, I received a letter from Honda saying that the update needed to be performed by August. So like a fool, I went to my car and tried to do another update. And just as I thought, the screen said “software is up to date”. I am over this. I feel like Honda owes me a new module. The car is under manufacturer warranty. You would think a company with this reputation would be able to help me with this. I am going to escalate this issue as high as I possibly can..Version: 4.5.6
✓ Avoid this appWhoever is in charge of this app needs to lose their job. What a poor performance of an app and poor excuse for customer service. This app may work but mostly won’t , you can change your password and it won’t work even after. Don’t give this app any of your information. I’d give it -5 stars if they allowed it..Version: 4.9.8
✓ Can’t sub to serviceCan’t even subscribe to a service for my van for the app been trying for months , I press purchase subscription and it says no product available and no online agent available.Version: 4.9.8
✓ No support for 2020 CRVThis has to be a slap in the face for all CRV owners. The most popular SUV that you made you don’t support. Older models like the 2018 Accord touring or the insight allows remote start/stop from the app, but the 2020 Black Edition CRV is not? It makes no sense at all. I phoned customer support and they said there will never be an option for me to have it through Honda link. I can always get support from a third party option with Drone. Come on Honda, do better!.Version: 4.9.4
✓ Very slowI would prefere for pay app to have be faster sending the mess to the car compare to the Evo that is completely free this app is a joke ..Version: 4.9.8
✓ Almost uselessHardly ever has up-to-date stats. Right has worked for more than 5,000 km..Version: 4.7.2
✓ Démarrage à distanceJ’ai un pilot 2018 Touring et je n’ai pas accès au démarrage à distance à partir de mon cellulaire???.Version: 4.3.1
✓ Old version was way betterI have this app on my 2019 Honda Pilot touring. The old version would tell me everything from lights left on, door open which one, tire pressure, oil percent and if my vehicle was locked or unlocked. Now because it’s a newer model I wasn’t able to start my suv with the app but I read others could. My vehicle is 2years old and I still can’t do it. Bummer. The new version of this app took all the important stuff out and left me with oil & mileage I am able to unlock and lock but that’s it. I’ve unloaded and reloaded the app to see if maybe I could get these wonder features back but I can’t. And it’s a real bummer. And for some reason it reboots my phone every time I connect to it so not sure what’s that about..Version: 4.4.0
✓ Slow and PriceyI have a Honda Odyssey Elite 2019 that is paired with this app. PROS: like the app for the following features: remote start, the lock/unlock doors, security alert and find vehicle. The app also shows how much gas you have and the miles you can travel, the PSI for tires and any alerts or recall messages. It also gives you locations of Honda dealers. CONS: It takes so long for the app to connect to the van. When you access the app and click the start or any function, you will see a line that shows how long you have to wait to connect to the van. Sometimes, it will tell you that the van is not in a good location so the app can’t connect. But, the van is just in front of our house and our room is in the front. I’m thinking if the app is connecting to the van thru its gps that uses the satellite, it should not have that problem. I find the app pricey for $110 a yr subscription and this doesn’t include road side assistance which is another $110. For a few features and some that you don’t really use everyday, $110 is an unreasonable price..Version: 4.3.8
✓ Slow to Connect and BuggyI bought the remote services for HondaLink. This app technically delivers what it promises but has a few somewhat large issues: 1) It takes up to 30 seconds to actually send a command from your phone to a car. My friends with other brands of car (including Ford and Toyota) get a response within 5 seconds of requesting an action via phone. 2) The commands seem to fail about a quarter of the time you try to use them, even then the car is parked outside with no obstructions. When they fail, they take even longer to execute 3) If this app is open in the background, it will crash Apple Maps and Messages. The latter don’t start working again until you manually close out HondaLink. This in itself is kind of surprising as Apple’s put a lot of work into sandboxing all of their apps so that they don’t crash one another. 4) The app crashes often. Frankly speaking, I would not have purchased additional services for HondaLink if I knew how buggy this app was. Edit: With iOS 15 this app actually takes longer than before to communicate with my car and now tells me that my car is always unlocked, even though it’s not. I really regret purchasing this service..Version: 4.4.5
✓ BROKEN! Didn’t charge my car last night! >:(I’m so annoyed at this update! First, the redesigned app completely logged me out so my electric car charged when I plugged it in instead of when electricity is cheap and didn’t give me any notice so I didn’t even realize I wasn’t connected to the App. Now that I am, it worked fine for several weeks but last night, it didn’t charge my car at all! No warnings, no notifications. And it’s annoying that it is constantly trying to start the app whenever I get in the car and start Waze (thank you, Apple CarPlay, for access to an excellent nav app!), always in the way. But the Not Charging thing is really terrible. I’m going to try to set the adjusted charging time through the charger’s app since I don’t think I can trust this app anymore and I can’t just have an empty car when I get up in the morning..Version: 4.0.2
✓ It’s okayThe app is slow, takes a long time to do the command and often when you use it, a notification will pop up saying it needs to be deleted and re-downloaded. So if you’re ever somewhere where there’s no wifi or connection is slow, you can’t even use it.Version: 4.9.4
✓ GarbageThis app is trash. I’ve seen similar apps for other makes and they work great, but this one barely even has the basic functionality it advertises. I got this to remote start my car, especially when it’s cold and snowy outside (I live in an apartment and work in a large office building so I don’t have the range to use the key FOB). It hardly ever works on snowy days, but ironically works on days that it’s nice outside and the walk to my car is enjoyable. It’s never had an accurate read for the fuel in my vehicle. It hasn’t update the odometer in months, and when it DOES remote start, it takes forever and displays an inaccurate cabin temp (that never changes either!) The worst part is that there is an annual fee for the service! WHAT ARE WE PAYING FOR? Don’t you use some of that money to pay a computer-smart person to repair your trash app? C’mon Honda. I love my car, but you should be paying ME to use this futile app..Version: 4.1.1
✓ Slow retrievalI wanted to like this app but it takes so long to retrieve and update each time you use it. It is quicker most times to find my keys and use the fob to double check if the door are locked..Version: 4.9.3
✓ Features for older models pleasePlease add remote start for 2017 civic touring!.Version: 4.9.4
✓ Crap appHay Honda, if you think so little of the CRV touring customers why even bother selling the car… seriously.. this app is absolute crap.. I have a 2018 CRV touring and all this app can do is freeze my iphone13 pro max and cause random errors on my infotainment system.. I found the best fix ever.. DELETE THIS CRAP APP and now my phone has no issues and my car… well the infotainment has KNOWN issues that Honda has NEVER addressed sooooo I don’t really expect that they are the best option for an APP.. 😂😂😂.. did I mention this was my 1st and LAST Honda.. I paid cash for my brand new CRV and will definitely be going back to my Nissan Marano….at least everything in my Nissan works and their connection to my phone has always been flawless.. I have had so many issues with this Honda and as you Honda owners know… nothing is an affordable fix.. I absolutely REGRET purchasing this car.. it’s as pathetic as this APP...Version: 4.5.5
✓ Doesnt workDoesnt work.Version: 4.9.7
✓ 2024 Civic TouringDisappointing it doesn’t work properly. I purchased a 2024 Honda Civic Touring and am not able to start or unlock doors with app. I got spoiled with my Ford F150. I should be able to at least keep track of mileage and fuel level but have not been able to update for a week. I have owned many Hondas because of their reliabilty. Love the car. The App is garbage..Version: 4.9.5
✓ No one cares at HondaMy subscription renewed in January and due to a bug it did not work for over a month. It took many calls and emails to have fixed by Feb 20th. During the process emails were NEVER replied to, all reps I spoke to said call back in 3-5 days which I did for 4 weeks and I have been awaiting a refund, a call from a sr manager to explain this level of service but still Feb 26th have not been replied to other than a quick message from a tech guy Feb 20 to say he thinks it’s fixed. I paid for 35 days of a service e I did not have, have been ignored entirely and still await a reply. This is the last Honda I will have, I’ll letting the dealership know tomorrow it’s because of this service that I will not be back for another Honda. I am quite stunned by what I have experienced, I use this example with my staff and people I talk to about service as the poorest experience I have had and and clear example of how to lose a customer. I expect this will also go unaddressed or responded to and have wasted more time on this..Version: 4.9.8
✓ Basic AppHonda does not have remote start for pilot even thou it is one of the top of the line product… The App data does not refresh automatically and if refreshed manually it is very slow… Not happy at all.Version: 4.9.3
✓ Needs improvementThe biggest missing feature is an anti charge schedule. While the app allows you to set one charging schedule, which is helpful if you are only charging once a day, what we really need is for the car to charge whenever it’s plugged in unless it is during specific time. This would be helpful if you want to avoid charging during peak hours when electricity costs are higher, or if you only want to charge while you’re generating electricity from solar p els. The problem with the current schedule is that if you unplug the car for a trip, the car doesn’t automatically start charging when you plug it back in, because the car waits until the next start time. You have to remember to go back into the app and manually start the charge, which often takes a long time to load, and sometimes fails..Version: 4.4.1
✓ Useless appJust bought a 2024 HRV Navi was told to download this app to help me figure out features. It actually has no data. I was told I can use it for remote start set up on my iPhone but nothing!!! Do better Honda App developer.Version: 4.9.5
✓ Useful But AnnoyingI have a Pilot. The information about how much gas you have, tire pressure, oil life, odometer, and whether to doors are locked or not can be very helpful at times. The ability to get the location of your car, activate the lights or horn and unlock the car through the app can be a life saver. But the app is REALLY annoying. Every time you connect your iPhone to your car so you can use Apple CarPlay, the app will automatically start and pop itself to the front. So while you are trying to lookup directions in Google Maps or start a playlist in your music app, the app pops up for no obvious reason and interrupts whatever you were doing. There does not appear to be a way to disable this obnoxious feature. I have no idea why they would make the app do this but I really hope they remove this feature at some point. It would also be nice if I could remote start my Pilot with the app..Version: 4.3.6
✓ Piece of junk app!What a waste of time and money! Paid for the subscription to be able to use the app as a remote. Really wanted to have an option of a remote start of my van in these hot days. Was going to use this future to pre cool the vehicle in summer by remotely starting the engine. Instead I got a useless app that crashes my iPhone every time I want to do something in the app. It just shuts down my iPhone and I have to manually turn in on again. But this is not the worst part. The app is just useless in my case. It would NOT recognize my subscription. I mean I’m logging in using my Honda account credentials, then adding my vehicle using the VIN number and nothing! Just blank screen. It shows me my vehicle at the top of the screen, but says that all my subscriptions have expired. All the fields are blank, like there is no connection to my vehicle. I’ve called Honda support, was told that they will investigate my case and find the problem then will call me back. It’s been a few days already and nothing has changed. Every time I call they’re saying that technical department is still working on my case. I own other vehicles from different manufacturers and their apps are working just fine and customer support is very responsive, but not Honda’s. Very disappointed! By the way, the vehicle is 2018 Honda Odyssey Elite, and it has no problems, in my family everyone loves it. I hope that Honda will pay more attention to issues with their software..Version: 4.4.0
✓ DisappointedDisappointed that this app does not provide remote start for 2019 Honda CR-V models, the main reason I downloaded the app only to find out it’s not available.Version: 4.9.8
✓ Doesn't workThe last two days it hasn't been working at all, reinstalling the application doesn't help. Please fix it..Version: 4.9.6
✓ The app works very slowThe apps works very slow.Version: 4.9.4
✓ Not fit and align to screenIn the new version the command section is not fit and align to iPhone 15 plus screen..Version: 4.9.8
✓ Totally trashTook close to 8 months to get the free period activated. It worked approximately 4 times. Now all it does is time out and indicates it has failed. When it worked it was very slow. It was quicker to physically go to the vehicle and start it. I’m very disappointed in this Honda app. A bad mark against Honda..Version: 4.9.8
✓ Can’t get any messages through the appI get notified of incoming message on my Lock Screen, but there are never any messages in the app so I am missing all messages..Version: 4.6.0
✓ HondaL appThis what happens when it's not made in Japan... 🙁.Version: 4.9.3
✓ Waste of space and timeI have a 2019 Honda Civic hatchback. When scanning the vin of my vehicle it showed me all the features for my vehicle through the app. Wrong it never worked. Keeps saying Bluetooth connection required. Although it is already connected through Bluetooth. I called the support number and it was a joke. The support rep told me that they would put a ticket in for it to be escalated to the next tier support. Well finally the other tier support gave me a call. After going through all the trouble shooting it was obvious that the app was not going to work with my car. I was told your going to have to wait until a update is available. I asked when that would be and I was thought that support did not tell them that information. After waiting for a update it still is yet to work. Way to go Honda. My 2013 Hyundai worked with the blue link app through Hyundai. It has older technology that my 2 year old car..Version: 4.5.0
✓ Horrible to useApp is very slow, takes forever to connect to the car it almost makes no sense in using it , right now it’s stuck and won’t even give me up to date info on my car and won’t remote start unless I use the fob please get someone on this been over a year now still no changes or improvements.Version: 4.9.5
✓ Doesn’t work - not reliableUnfortunately, this app doesn’t work. Every time you get in the car for some reason it opens even though none of the functions you can use while you’re in the car. When you open the app outside of the car the menu to any of the functions doesn’t show up. Keeps cycling. I have closed the application, rebooted my phone, and even reinstall the app and nothing seems to help. The menu loads maybe 10% of the time. Sometimes it even loads and then refreshes and reloads again. When I have gotten it to work, the success rate of starting the car is low. It makes no sense that they don’t show the trip that you previously had until you’ve done another trip of at least five minutes, so you really could be going days if you haven’t driven and not see the last trip. No reason you need to wait for a subsequent trip to see the last completed. Also, the ratings make no sense - it counts against you days that you might drive or time spent in the car which isn’t really in your control. It’s unfortunate as I’ve had other apps that do the same thing for other car brands and they work perfectly. It’s a good thing you get trial to see how bad this is. I’d give this no stars if I could. You would also think after about 125 horrible reviews in the last three months, most of them one or two stars, and only a few that were 3 stars or better, that developers would be a little bit more responsive. And the poor reviews go back much more than a few months..Version: 4.9.4
✓ HRV and most Civic models left outYou have to read fine print. Dealership says app will work but I discovered after much reading (discovered on App Store not manual) that the app excludes all HRV models and most Civic models. Only high end models like Civic R, Oddessy, Pilot, etc are available. I bought the new HRV Sport that comes with key fob auto start but I was hoping to start it five minutes before end of shift in a factory to warm up my vehicle during winter with the app instead but the app doesn’t allow it nor ability to see maintenance issues so I have to go outside at some point and remote start it and come back in and wait for windows to clear and still take it to dealer when service lights trigger. Other downside is if the window is slightly foggy the camera for lane keep assist and brake assist doesn’t work and can delay your car from driving. Same with my last Civic. They need to modify it so it clears better and doesn’t delay the vehicle from ability to move if needed..Version: 4.9.4
✓ Frustrating App... worse on value..Sometimes has issues updating status, but everything functional costs like $90 / year or something. Comes with a “free trial” but when I went to activate it, they said it had been past 90 days since I bought the car so I couldn’t start the trial. I figured someone would tell me something like that when I bought it but they didn’t. The sales rep for Honda Link gave zero craps and made it abundantly clear he didn’t care and couldn’t help. Pretty lame to buy a car for $35k and then you find out the ability to start the car from your phone costs extra per month.. seriously Honda? Charge extra for “concierge” but let me start my $35k costing 2019 Accord from my iPhone. This whole experience really made me feel like some number out there instead of any sort of valued customer..Version: 4.1.1
✓ SlowSlow. Takes a very long time to refresh. Remote car start doesn’t work half the time..Version: 4.9.6
✓ DisappointedWe initially thought we would be able to start our 2022 Passport Touring with this app. Sadly this isn’t happening. When updates occur or notices on our widget page show up we tap it but it is nowhere to be seen on the app or elsewhere. It disappears. Honda makes good cars but this app is only useful to check minor items and the app is thin. Please do a major upgrade Honda so I can start my Passport and get useful info. Thank you..Version: 4.9.8
✓ Super slow and doesn’t work half the timeIt takes forever to connect to the car, and the pop up menu that is supposed to start the car doesn’t work half the time so I can’t even start my car from the app. And sometimes I will get an error message so it still won’t start. The gas gauge in the app is always wrong in comparison to what the gauge in the car actually says. Good thing this is just a free trial cuz I would not pay for this almost useless app..Version: 4.9.6
✓ The support and feedback from Honda for this application is completely nonexistentI bought a $50,000 Honda CRV touring hybrid in May. I called the HondaLink application support because I could not get the app to work after multiple attempts to connect to my car. Instead of connecting me with a technical support person they noted my details and said somebody would get back to me but the support people are very busy, we are now in July 2023 almost 6 weeks later and no one has contacted me. I also asked that a supervisor from Honda Canada contact me because I was extremely disappointed that I can’t use this application. Nobody has contacted me the car is wonderful but the customer support and technical support from Honda Canada is extremely disappointing.Version: 4.7.19
✓ I miss my GMCI bought a Honda Pilot in December 2019 and I was expecting to be able to have the same capabilities that I previously had with my GMC App. The only thing that I wanted for sure was to be able to remote start my car from the App. There is NO such capability with this app. The GMC App was so user friendly, but the Honda Link app is not. Every time I crank my automobile it pauses everything on my phone while it connects to the car. It always messes with my blue tooth connectivity when I’m making calls. I always have to disconnect and make my call again in I’m on the phone when I get in the car when on the phone. I originally thought all the static issues I was having with the sound was connected to the App, but I’m still not for sure about that. They may not seem like big issues but it makes me not want to buy this brand of car ever again..Version: 4.2.3
✓ Annoying pops and too costlyI finally deleted this app because of the annoying pop ups. Looks like it might possibly be a useful app if it wasn’t a complete rip off. I’ve had 2 new CRVs the last 3 years and have never needed the app.Version: 4.9.4
✓ Worst appNot working.Version: 4.9.3
✓ 10-minute shutdown and only ONE extensionThis app has a ten-minute shutdown timer, which can only be extended once. If there’s a communication error where the app sends the command but the car fails to receive it, you will lose your second extension and a failure message will be displayed. Please fix this issue. There’s is no reason why extending run time should be limited. Also, the app is very slow. Annoyingly slow. Remote start doesn’t turn on seat and steering wheel heaters, which is baffling to me!.Version: 4.9.7
✓ UnderdevelopedThis app could be so much more but falls short. You can only “start” your car in 10 min timer increments. You have to remember to come back in 10 min to extend it. After two 10 min increments it won’t let you start any more. I say “start” because on my hybrid accord it really doesn’t start the engine to run the AC, it just blows a fan on battery. You should be able to do one 20 min period if you wanted to instead of two 10s or maybe just start it for an hour. It’s my car, if I want it to run for an hour the I ought to be able to do that. You can’t turn on seat heaters remotely. You can’t open or close windows with it remotely. You can’t create a shortcut with Siri so you can say “hey siri, start my car”. It takes forever to establish a connection and actually perform the action your asking for. The “in car temp” doesn’t actually update. It still says 35 in my car but when I get there it’s warmed up a lot more. It doesn’t have an Apple Watch companion to just tap to start. It doesn’t have a pop up notification that your start timer is ending soon and a request to extend another 10 minutes. On and on… like, did they just make the app and forget about it? Where is the development team? Where are the updates? Where is the continued effort to improve???.Version: 4.9.3
✓ Honda link - uselessDidn’t do much when it did work (for about a week) now it does not work at all. Does not update information from the car. Basically useless!.Version: 3.4.3
✓ Can’t log in, can’t find my userMy iPhone clearly remembers the username. Of this app. But when I try to reset password, it says my user never existed. I have used it before which was not useful, so I deleted the app. I figure to do a software update to fix a glitch. Wrong decision. This app is the worst!.Version: 4.9.3
✓ Needs better iOS integrationWhere’s iOS shortcuts support? Where’s iOS live notification support? Where’s Dynamic Island support? It’s 2024 and this app feels like it was made a decade ago..Version: 4.9.7
✓ Needs UpdatedI think this app would have been great about 5 years ago, when tech was still slower. However, with it being 2024 and having a 2023 Accord, I definitely expected the response rate within the app to be extremely faster. There are some weeks where I don’t drive my car every single day, but for the app to “work,” you have to start it atleast every 12 hours (at least for me, that’s how it is). It’s honestly very annoying not being able to preset my climate in my car because of this. Along with that, it just takes forever to finally load and update. You would think with Honda being a successful car manufacturing company, they would spend more on developing the app that can connect to their cars, rather than spend that money on advertisement. I was hoping these issues were just in the free trial, but I am severely disappointed with my purchase..Version: 4.9.6
✓ AAlways slow and doesn’t even work half the time.Version: 4.9.5
✓ Too slowThe app is fine but compared to my gmc start app it takes 5 times as long to connect to the vehicle then longer to start it.Version: 4.9.7
✓ Works about 1/2 the timeI didn’t sign up for Honda Link after my free trial because I only worked about half the time and I didn’t want to pay for something that wasn’t reliable. Then I decided I wanted the convenience during our Michigan winters but am again wanting to cancel. It’s worked one day out of the last four this week and at this point I don’t know if it’s worth it. I wish they could fix whatever the issue is as it’s very frustrating. The app seems like it’s freaking out every time I open it and always says Vehicle Status Unavailable. The oil percentage is never correct and the fuel level only updates when it will actually connect to my 2023 Accord. I wouldn’t necessarily recommend the app..Version: 4.9.4
✓ No value for CRV OwnersIf you own a CRV this app is nearly useless. The only information here is what you’d find on your dashboard when sitting in your car, and it’s not information anyone would care to have in hand or taking up space on their phone. The app is not well designed, even I noticed a few typos while I was getting setup. There’s honestly no useful information in the app. I don't know why I have the app. Maybe, just maybe, the schedule a service appointment will work. I’m really skeptical. Other than that thanks for letting me know how many miles are on the car? I just don’t see why this was presented at as a perk. It’s just useless. I’m including 2 stars to account for some value that an owner of one of Honda’s more luxury vehicles would get. Am I supposed to be insulted that the posh owner of a beautiful Pilot is offered the same app with better features? As if I was non the wiser? Wow—oil usage is at 80%? Gosh, sure happy Honda creates and app that can divide by 100. I guess it’s not about Honda. It’s about me. For CR-V owners like me I’ll suppose we’ll just pound sand and eat leftovers like the plebeians Honda wants to remind us that we are with such preferential treatment..Version: 4.3.0
✓ Useless AppI bought a 2022 Honda Accord Touring, love my car but this app is useless. When my trial period for the Remote Package expired I signed up to purchase the Remote Package. First problem it took them weeks from the time I submitted my CC for them to charge the Remote Package on my CC I had to call 3 separate times for them to finally charge it. I was told it would take 24 hrs for the app to update. Well here I am going on over a month and still no Remote Package working on the app. I have talked the people that deal with the app. I deleted the app, I reinstalled it. Deleted the car from the app and entered all the information again and still no Remote Package features on the app. It was supposedly escalated received a call and have not received a call. I was really looking forward to having this feature for my car but what a big disappointment. So now with all this deleting and installing all I see when I open the app is “Connecting to Sedan” and my hands free phone feature is now not working correctly. What a huge disappointment, Honda being such a good car to have features that don’t work and have to pay for them makes it even worse. I’m really second guessing my selection of car that I purchased..Version: 4.6.2
✓ Old FunctionsI have a 2018 Honda Accord Sport, but the app does not have much functionality at all with this vehicle, seeing what others have said. I like the fact that it does track gas, mileage, and maintenance essentials. But would you please revert back to some of the older functions before the app update; like, showing the date and time the app actually last connected. It’s so helpful. If you look at the app, it’s misleading now because it doesn’t always connect to the vehicle once the vehicle is started so therefore your data is no longer accurate. The date and time stamp would let you know exactly the last time the app synced with the vehicle. The connection is also very slow when it does finally try to connect to the vehicle..Version: 4.0.4
✓ It was ok…When I bought my 2021 Passport and downloaded the app, I thought it was just “ok.” I was surprised that it didn’t have remote start as the 2013 base model Acadia I traded in had. Other than that, it covered the basics. However, in the past few weeks, the app has continually told me that I needed to pair it with the car. The problem is that the car and phone both showed the Bluetooth to be connected. Today, I decided to delete and reload the app. Alas, it won’t load. Unless I can figure that out, the app is useless to me. (And yes, I called support. They told me that I needed to re-pair the connection. I told them I had. They had no other answers.).Version: 4.7.0
✓ Doesn’t workI bought a Honda CRV 2023 hybrid, the app worked for 3 months then stopped it’s been 3 months now (November 2023) calling every week in the last 2 months yet still they can not fix my account even with escalating to a teach support unbelievable how they can not get this fixed. So disappointed!.Version: 4.9.2
✓ Why even have this HondaLink appI am shocked at the poor quality of the HondaLink app. It certainly isn’t up to Honda standards. It could be so much more. I have a 2018 CR-V which I love. If I want updated information on my HondaLink app, I have to delete the HondaLink app and then reinstall it. If this was a Honda car would you sell it. I don’t think so. So why are you putting such a dysfunctional app out there for us to use. This is a major disappointment especially when my friends have Fords, Chevys, BMWs, GMCs, etc. and have great apps for there vehicles. I just say I haven’t installed my HondaLink app yet. I am embarrassed to let them know what little information it has on it for my car. Everyone can start their car from their phone which I can’t. You should start over with this HondaLink app and make us Honda owners proud of a app that Honda has made for us to use..Version: 4.0.4
✓ Good but needs moreI just bought the new Clarity plug-in hybrid, and I like how this app shows the current charge status and range of the vehicle. It also allows me to start the climate pre-conditioning remotely. It's really clean and easy to use. However... It's frustrating that the charge status doesn't update anywhere close to real time. The page refreshes, but the charge status lags by as much as two hours sometimes when it's on my home outlet (120v), which is pretty useless. There's no way to get it to"force refresh" that I can tell. So far, there's also a missed opportunity here in that it could interface so much more with the infotainment system, allowing you to explore and change your settings, upload pictures and apps, etc., from anywhere. Feels like they rushed it out. Which is fine if there's a future version with more functionality planned. I only wish they'd share what the future plans are and when they plan to do more with it..Version: 3.4.3
✓ Honda Link for Civic SI 2024You would think in 2024 we could have basic functions like lock/unlock doors within Honda Link but for some odd reason the SI only shows basic information which is more than 1/2 the time delayed and not updated information. This is 100% waste and not worth the app. For a large company like Honda, I’d thought you would have done better..Version: 4.9.8
✓ Used to be betterSometimes new and improved isn’t what it is all cracked up to be. Sometimes the app does what it’s supposed to do even though it may throw you an error message anyway. The old version of the app worked pretty flawlessly and faster. This app is clunky and filled with bugs and you’re never sure if what you want to do is actually working. Even scheduling an appointment doesn’t work 100% because it doesn’t let you put text in the boxes where they want information. It’s an embarrassment and disappointing that we spend money on your car and then pay an annual fee to use the services provided and then Honda doesn’t have the courtesy to fix the app bugs months after the release of app. You can see the ratings have tanked this year. Get it together Honda, this is not good..Version: 4.0.4
✓ No one can help youCalled to set up my vehicle, sat on the phone for over an hour being passed around from rep to rep.. right when my proof of ownership was approved I was hung up on.. I waited to see if Jack would call me back.. he never did.. I then call back and once again was passed around and none of my information was saved so I had to go through the process again.. just for the man to tell me I need to call them through my car? How do I do that if it’s not set up?? After that I just gave up.. I was wanting to pay for the services, but after that charade I decided it was best not to. In my own opinion, the app seemed cool. But the process to set it up is endless. I really wish I could add pictures to this review to show you the ridiculous amount of times I had to call them back and how long each call was..Version: 4.6.1
✓ Junk AppIt simply doesn’t work. Only connects to my 2023 Accord about 10% of the time. It updated and the controls disappeared until I logged out and then back in. The updates failed several times before successful. It has wasted more time than it saved. Honda Link should have never been released as it does not match the quality we expect from the Honda product..Version: 4.9.3
✓ InutileJe possède un Honda CR-V 2018 Touring. Tout ce que je réussi à obtenir avec cette app... c’est le niveau d’essence d’y il a un mois! Bravo! Oh! On dit qu’il peut aussi servir de minuterie pour le stationnement! Vraiment horrible!!!.Version: 3.8.2
✓ App won’t workWeek ago I tried buying the subscription so I can have the remote start and it gave me an error over and over again. Then a few days later, I couldn’t even access the subscription section. Now, after the newest iPhone iOS update now I can no longer see my mileage for the car the gas for the car all I can see is the options that are within the app and when I click on any of them, it’s a blank screen I have uninstalled this app multiple times logged out, logged back in with no luck. Then I finally get logged back in and the only option is to access my account by clicking on the account Settings, which is on the main page of the app, when you open it only to see my contact information but nothing in regards to the car. So many other complaints on here about this app you think by now the developers would figure out the issues and get it to work, especially for people who are paying for the subscription and can’t even use it, which is ridiculous and for the ones who want to have it but can’t get it and if they do get it worried that it’s gonna not work anyway so they’re wasting money What is the point of an app if it’s never gonna work and you have so many people angry in regards to it??? What a disappointment!!!.Version: 4.8.1
✓ Bad serviceVery bad customer service, very bad application, please do not download.Version: 4.9.6
✓ Serious bugsI have had this app for one year and three months. Prior to a recent update on 25 April 2019 the app performed adequately in that I could keep track of battery charge status for my 2018 Clarity Plug In Hybrid. However, it always suffered from unresponsive controls. For example, it once refused to turn climate control on remotely despite repeated commands. As of the 25 April 2019 update the app fails to even display battery charge level. Moreover, the odometer reading is at least one day old and is also not updating. At the moment the app does not function at all on my iPhone 8. Even repeated attempts to refresh the app have failed to result in an update to its display. It is disappointing that Honda cannot solve these problems in over one year. The car itself is terrific but Honda has much to learn about mobile apps and telematics..Version: 4.0.3
✓ Doesn’t really work15 Jan 2024 this app hardly works. Honda needs to DO BETTER. Start by trying and communicating with customers. Unacceptable for a paid app that costs over $100 a year. Don’t pay for this and forget that it exists (as the dealerships do)..Version: 4.9.5
✓ Sometimes useful, when it worksThis app can connect to your vehicle and give useful information such as mileage, recommended service, and recalls. It’s a great idea. Unfortunately, it doesn’t reliably connect and pull the data when you get in your vehicle. The recall scheduling, didn’t work for me either. In short, this app is nothing more than a manual way to store a quick reference of your vehicle’s service recommendations and information on your phone. Some may find this useful and others may find it too much of a chore. I think if the data pulled automatically this app would be worth having. With a manual syncing process and the recall scheduling not working, I can’t recommend this app..Version: 4.7.21
✓ Not worth the subscription imoYou have to manually refresh the app it every time you open the app. For example, if you used the app 2 weeks ago, it will show data from 2 weeks ago until you manually refresh. That takes about a minute. It fails to send commands every so often. You have the option to use Face ID instead of your PIN, but Face ID stops working as soon as a command fails. And the app isn’t smart enough to know if your subscription expired or if it’s about to expire. Sometimes I have to log off, uninstall and reinstall the app to get commands to work. Not worth the $10 a month sub fee in the slightest. Maybe once those issues are resolved I’ll take another look..Version: 4.8.1
✓ It’s very badThis app is the worst I ever used . Super slow, errors, etc. I wonder if they ever use their own app. Standing outside in minus 10 (Canada) trying to unlock it through the app , not responding ,error .useless , should be for free or 1$ per month not 12.Version: 4.9.3
✓ $110/yr for nonfunctional appI initially couldn’t believe that Honda would charge $10/mo for the privilege of using the technology that’s built into the 2023 Accord Hybrid I purchased. It’s no different than saying that you need to pay an additional $10/mo. for the brakes to work. My 2021 Subaru Outback came with a FREE app that does the same things as Honda Link. To make matters worse, Honda customer service can’t determine why my app won’t work after I paid the $110 for a year of usage. The money came out of my bank account immediately, but apparently the app “isn’t working well, and you will get an email so you can document that you’ve paid for it. We’ve been having lots of trouble with it.” Honda’s reputation for efficiency and value does not apply to this worthless app..Version: 4.9.4
✓ App pops up every time I turn on the carThis review is not to discuss the merits and features of the app, but to highlight a very poor design decision by Honda to have the app start up on your phone every single time it connects to the car. It’s simply annoying, to say the least. Imagine the user experience: you sit in the car, put the seat belt on, press the ignition button, pull your phone to select a song or grab the address of your destination, only to be stopped mod-action by the HondaLink app, with some useless disclaimers that require at least 3 or 4 clicks before you can get rid of it and get back to what you were attempting to do before being aggressively interrupted. Why would I need to see the odometer and range of my car every time I turn on the car, through my phone, if the same information is available right in front of me on the dash? Dear Honda, if you feel someone would have the urgent need and/or desire to have HondaLink pop up on their phones every single time they start driving, make that an option! Don’t brute force your way into people’s phones and routines. It’s called privacy, respected and a good UX practice too. Final verdict, I could care less for what features the app gives me, it’s been uninstalled. So long, HondaLink!.Version: 4.3.8
✓ Honda can do betterCongrats on the new UI and UX. You’ve made the app prettier but also more of a pain to use. Swipe-up/tap at the bottom of the screen to bring up the controls for the car is a terrible idea on an iPhone. Have your QA folks told you what a pain it is to use? The swipe-up-from-bottom-of-screen is a reserved iPhone action that brings up all the apps in a card view. Surely you must have tested this? The previous version of the app at least put the controls in the default view instead of hiding it behind a drawer at the bottom of the screen. Please also fix the situation where when a location is sent to the Honda app, e.g. via Maps, and the Honda app then asks to save the location to favorites instead of sending it to the car. The current behavior is not what users are looking to do outside the app. Also the flash of the pin screen just before Face ID is layered atop is not great. It indicates that a pin is required but the the iPhone authentication mechanism kicks in - this is confusing at best. I expect more from Honda. Please do a better job. You’re almost there!.Version: 4.0.1
🙂 HondaLink Positive Reviews
HondaLink works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact HondaLink.
⛔ HondaLink Problems
