Beyond Menu Food Delivery Negative Reviews

Beyond Menu Food Delivery App Complaints & User Negative Comments 2024

Beyond Menu Food Delivery app received 37 complaints, negative comments and reviews by users. Have you ever had a bad experience using Beyond Menu Food Delivery? Can you share your negative thoughts about beyond menu food delivery?

Beyond Menu Food Delivery for Negative User Reviews

✓ Hot wokFood arrived nice and hot, friendly driver. Battered shrimp way too much batter overall food was average..Bairn353Version: 2.83

✓ This Company Is A Joke!! Never Recommend!!This App Gets 0 stars. They do stupid random checks for “Security Risks” that makes no sense. The representative really had the nerve to ask me why was I getting food delivered to an address that was different from my billing address that was already confirmed in the conversation?! Like why does it matter how, where, or who I get my food delivered for. The reason why I am so mad is because I literally just used my (now deleted) account 10 hours ago to get food delivered to my job in a while different city and noone calls me about that!! This company is stupid. They said “I Failed Verification” took the money out my account and never placed my order. Didnt even tell me that they cancelled it. I waited a hour and call them back like “Where’s my food?!” And that’s how I found out. Then had the nerve to say my money will be returned in up to 3 business days! This company is a joke. Do Not Use!!! I swear I wish I can give them 0 stars! I still think that’s too much..WhoElseButBCVersion: 2.43

✓ First time ordering; NOT a successVery disappointing and a huge waste of money. It seems it’s more of the restaurant’s fault than the app however, app should be making sure the businesses it’s promoting know how to access and work it. Menu items didn’t match the restaurant menu. Was shorted a ton of food but on my lunch break from work so couldn’t wait any longer. Was charged MUCH more than what all said I would owe. Complete disaster. Great idea but the restaurant employees didn’t even know how to access my order in the first place. They then called someone on the phone to translate to me all the items I placed for order that they didn’t have. I lost even MORE money because I was late getting back from my lunch break while waiting for food that I hadn’t even ordered. Definitely need to get with this restaurant and figure things out. Their website leads straight to this app as an option for online ordering and I get there and get lectured for not calling my order in! Don’t think I’ll be using this again but if I ever do; it will NEVER be with this restaurant. What a mess! 😕.SharliebrownVersion: 2.58

✓ Customer experience is lackingIf you are comparing this to uber eats you may be disappointed. First off, there is only one place where it shows you when your delivery is expected - it really should be listed in the summary of the order (though that is messed up as well since it says I paired with Google Pay even though I am on an iPhone...). There is no way to track your order’s progress in the app. They do offer text message updates but they are vague. Unfortunately part of my order was incorrect (missing items). I called Beyond Menu and the woman had to call the restaurant to fix anything (refund). She then called me back insisting that the restaurant sent the right order and that she cannot refund anything (stating she spoke to the cook and he was adamant it was correct). To me, you work with the customer and then deal with the business after you make sure the user is treated well, not insinuating they are a liar. I ended up calling the restaurant and they said he told Beyond Menu he wouldn’t issue a refund until he spoke with the cook, which he did and they admitted their mistake and refunded me the item. The restaurant was very kind, unlike the agent at Beyond Menu. The reason for 2 stars instead of 1 is because the menu interface is pretty smooth. Not great since you kind of have to guess on some thing (like swiping right gets you a different menu) but it didn’t glitch or anything. Overall, probably not my go to food delivery app..What^upVersion: 2.42

✓ Restaurant did not get my orderI ordered. Went to go pick it up, and as I got in... Staff were confused because they never got an order from beyond menu. I showed them the order, and they were very nice and told me to sit down, and they’ll make it for me. As I sat there, another staff sat down at my table, and ask how he can help me? I thought he was trying to interview me for a job or something. I just said.... I ordered food from Beyond menu and just waiting. He looked at my order email, and said he never got the notification. Beyond menu and the disconnect with the restaurant is what deserves a one star. The food is amazing from the restaurant though. Highly suggest you fix your glitch with the communication. It was a Korean restaurant, and they were very nice about it too. I kept asking if they got their money from BeyondMenu... And if they didn’t I will call them. But they kept saying no worries. I would feel bad if they didn’t get paid..Hils007Version: 2.79

✓ Avoid this serviceWorst experience ever! They charged my card then called restaurant and told them not to prepare my food. What a gawd-awful mess they caused. I went to pick up my food in 20 minutes as advised and the restaurant told me that although I was charged, this company told them not to prepare or release my food. Stupid idiots. I called Beyond Menu and after a very annoying conversation w their moronic staff they told me they’d call the restaurant to release my order. This all happened at the restaurant. My order should have been ready. Finally after waiting again, Beyond Menu called the restaurant and told them to release my food. Then the restaurant began preparing my food and I was out 15 minutes later. What a terrible experience Beyond Menu added to what is otherwise normally a simple order process for take out food. This happened during dinner rush. Not as if the restaurant needed all the aggravation this company caused them either..Ugh no nicknames leftVersion: 2.41

✓ This is the worstI only used this app for one sushi place. I use Mr. Delivery all the time and they are great. More options and real time check ins on your order. However I used this app for my fav sushi place. I placed an order at 5:27! I didn’t get it until after 7:30pm and it was wrong. I had also called the resultant twice and beyond menu with no follow up call after they assured me when they checked with the driver they would give me an update. They didn’t. I am going to call tomorrow and demand a refund. I shouldn’t have to wait 2 hours and then my order be wrong and it was a simple order. Nothing special. This app is behind the times and doesn’t offer real time info like other apps do. I am going to delete this app once I get my refund. Such a shame. I also know of several other people in my area that only got this app for that sushi place that have had the same issues and are now deleting it and not using that sushi place again unless it is dine in. This app needs major work. I also see other bad reviews and nothing from the app trying to make up for it. That is even worse..EngBulldogMommaVersion: 2.40

✓ No Intent to HelpThis might be my first App Store review, but it’s necessary. I ordered from a Thai place at 8, clearly understaffed, and the order came at 10. If they didn’t do delivery, I would’ve picked up the order. I might’ve even just gone to eat there. Instead, I ordered with this app. The initial scheduled delivery time was 1.5hr later. - I called the restaurant; no response - I called the App, they called the restaurant and relayed the order was in progress - I spoke to the app twice more, eventually I was able to get a hold of the restaurant directly, and they said they were finally delivering the order. It was 1:45hr after I paid the $50 for small family order Again, if you don’t do delivery, just don’t offer it, or outsource. Labor is hard right now - Doesn’t mean 2hr deliveries are okay. Doesn’t mean you refuse a discount or coupon or so much as a complimentary mint. Doesn’t mean it makes sense for a delivery person to be disgruntled that I wouldn’t find meet him in the cold as he waited in his car, rather than come up to the doors, after he knew we had a 2hr delivery. — The first woman I spoke to, when I saw the order was scheduled for 1.5hr later, assured me the restaurant started and it shouldn’t exceed 45min. Why lie? If it was truly so backed up, let me know it’s better to pick up, like I mentioned. — Terrible customer service, and does a disservice to their partner restaurants. Please remove my payment information ..Smooth Operator BruhVersion: 2.83

✓ TerribleDon’t trust. I ordered, waited over an hour, heard nothing, then told the restaurant never even received the order. DO NOT USE. UNRELIABLE.That's the....Version: 2.82

✓ No notification when my order was ready for pickup so it sat for 2 hours.If I wanted expensive cold food, I could have gone to Whole Foods. I ordered for the first - and last - time tonight with this app. Entered all my information correctly. After the pickup order was placed, I got ZERO updates… until the restaurant called me two hours later to tell me that my order was ready almost 90 minutes ago. I got no app updates, no emails, no text messages from your app even though all my contact info was entered correctly. I know that because I got an email confirmation for my order after I placed it. So I ended up with cold food from a local restaurant that I love, and it’s not their fault that I wasn’t notified… it was this crappy app’s fault. If this is the user experience I can expect, I’m deleting this worthless app and ordering directly from the restaurant..Funnee1Version: 2.83

✓ Needs some workI’ve been looking for an alternative to Uber eats as it is so expensive, so I tried Beyond Menu. Pro- much more extensive menu offered on their app versus others. I’ve noticed with a few restaurants on other apps post a limited menu while BM posts the entire menu so you won’t miss anything. Cons- one is that you can’t track your order or delivery. Once you submit it, you have no idea if and when your food is coming to you. This is especially not idea in the era of Covid when delivery people don’t ring the bell so you don’t know when your food arrives. Second con is that the app doesn’t always update. Meaning you can order food from restaurants that are closed. For what we reason, the restaurant is still listed even when not open and if you submit the order it will say confirmed! But it never comes..ZULE BVersion: 2.76

✓ Bad App!I’ve use this app if you times as where I live in Hollister California there’s only one restaurant on here a Chinese restaurant that says they’re open until 9 PM around 830 I spent five minutes putting an order together only to find out they weren’t taking orders after wasting my time and entering all my payment info. Then I try sending a message through the app just to request that at a restaurant will not take orders it should say so at the beginning and not let a customer spend five minutes going through the menu and updating payment just for nothing. Unfortunately on the app if you go past a few lines on your smart phone the send button slowly disappears under the keyboard with no way to close the keyboard or exit and send a message which is pretty darn stupid it’s almost like someone made this up and just published it without actually using it time to delete it.AnthonyinSCVersion: 2.49

✓ Never again!I placed an order through the app at 6pm. Revived a confirmation email a few minutes later. About 15 minutes later I got another email saying the order was to be deliver in 75 minutes! Ok, busy night maybe, I gave them grace. After the 75 min mark, I called the restaurant. Order was never received. Manager said he would call the app people and let them know there was an error and he would get it right out to me. 15 mins later I called to check and see if they received my order, he said yes we just got two orders it’ll be right out (I should have given him my address...). Another 30 minutes goes by and I call again, almost 2.5 hours after the initial order, and I tell the guy my address. You’ll never guess, my order was NEVER sent. Needless to say I will not be using this app EVER again..The SammayVersion: 2.43

✓ FoodIt didn’t show any restaurant’s near me and I could not find the menu.RtfihyetqgtgVersion: 2.86

✓ BewareAfter receiving a confirmation email my order along with many other of us standing in line out side the restaurant had our orders cancelled by the app. Will not use again. Will call orders in. Nothing like waiting outside in below freezing temperatures way longer than needed..Mech-DesignerVersion: 2.79

✓ Wouldn’t recommendI definitely wouldn’t use this app again. The app gives zero update on when they will arrive, if they have gotten your food yet, or anything! Very frustrating honestly. I called customer service because it had been an hour after I ordered and hadn’t heard anything. I understand if it’s not the fault of the delivery driver, but I wish there were updates. Customer service was busy and got no answer. Got an email responding later, but they continue to call me two days after at 10 pm which feels like a ridiculous hour? I thought to use the app because it was recommended by the restaurant I ordered from and want to support local business during this pandemic, but I’d rather use a more reliable app that gives updates and you have some sort of communication with your driver..Lovedogsforever789Version: 2.71

✓ Wok House AND Beyond Menu messed up!Wok House AND Beyond Menu did not fill our order very promptly! We ordered at 5:35 PM, called to follow up with the restaurant at 6:20 PM who said they ‘think’ our order is on its way because they couldn’t see it in their kitchen. AT this time, according to the app, it shows that the order was delivered to the restaurant at 6:21 PM. We then called to follow up with Beyond Menu again at 6:45 PM since St. Albert is no more than 15 minutes from end to end. They called back at 6:50 PM to let us know that the restaurant says the food is on its way. We called the restaurant again at 7:01 PM and they said it would be eight minutes. It has been 25 minutes and still no food has arrived. I called back for the final time and the delivery driver himself answered the call saying he had just arrived back for the order and would be here within ten minutes. That call was at 7:27 PM. We finally called and cancelled the food and refused the food at the door..CalmayoVersion: 2.39

✓ Grabs and saves credit card without opt-in!I like this app, but the last few times when I select Apple Pay as the payment method, the app grabs the credit card linked to my Apple Pay and saves it as a payment method - without asking me to opt-in to that. I can’t find any way to prevent that from happening. So now I have to go in to payment methods after each order and delete my credit card, which is really irritating. The brute force default capture and storage of a user’s credit card is a very frustrating user experience and questionable as a privacy violation. This did not happen until recently, so it feels like it was a conscious programming decision in a recent update. Very hostile!.GMCerVersion: 2.97

✓ Not User FriendlyI can’t pay online. I can’t add payment cards. Menu search function is okay, but not user friendly. I don’t like this app and I’m not going to order from any restaurants using it anymore. Too much hassle!.UNFORTUNATE DRAGONVersion: 2.82

✓ Convenient Idea, Flawed ExecutionI have downloaded this app for times over the course of 2016 and 2017. Each time I attempt to use it some part of the app does not work. The menu navigation does not flow naturally, The option to scan credit card information will not work with Discover or Any card where the information is printed on and not embossed, there must be a discrepancy between the servers time in local time of the end-user as you are never able to order time restricted items such as lunch specials during lunchtime in the eastern time zone. And finally as far as privacy and security are concerned I can walk into any local restaurant that accepts BeyondMenu ordersand usually find orders lined up with the BeyondMenu logo that has credit card information printed right across the top, i'll be at this last point should be the responsibility of the store not the app creators but food for thought for upcoming revisions..Spam and botsVersion: 2.37

✓ WARNING DO NOT USEI saw all previous reviews that were bad and was hoping things changed as the most recent ones was fairly good. Ordered placed the app to local restaurant and received an order confirmation and they charged my American Express card immediately. Half hour later we go to the restaurant to pick up our order they don’t have anything for us because they never got the order and that was because the restaurant hasn’t been signed up with beyond menu for at least 3 years now. We placed an order anyway with our local restaurant and paid for a new order on a separate credit card. I immediately called BeyondMenu it’s 8 PM California time on Friday night and I get a woman that answers the phone, which kind of sounded like I was calling a customer service rep at their home (?) so I proceed and explain the situation, gave her the order number she said she’ll cancel the order and that I’ll get an email confirmation but I should see the credit back to my credit card in 3 to 5 days depending on my credit card company. Got a love these places who charge your card right away but take a week to give you the money back. I put this on my American Express and if it’s not taken off I will immediately dispute it with them they are the best company to deal these types of situations, I will get my money back but for the time being I’m out $40..Socal3Version: 2.51

✓ Are there any honest reviews on this app?I placed an order several days ago. The food was some of the worst Chinese takeout I have ever ordered. Really poor quality stuff. So, I decide to write a negative review (1 star). I wait the two days or so for the review to post.... nothing. Five days, nothing. Then I looked at the other reviews for this carryout joint and the last posted review was from 2 months earlier. The posted reviews were all 4 and 5 star, with one 3-star review where the wording was still favorable. Now that’s bunk! No reviews in 2 months and all favorable? More likely, there were no positive reviews in that gap. My guess is that it takes 2 days for someone behind this app to weed out the bad reviews one-by-one before posting just the good ones. The other problem I had was when the app said my latest restaurant choice was located just 8 miles from my friend’s place where I was having dinner. I cranked up the GPS and headed out (without looking at the time/distance stats unfortunately). It turns out the place was 22 miles away, not the 8 reported by this app. This app is going in the trash where it belongs..Rabrit53Version: 2.44

✓ Why bother? Call the restaurantI placed an order through the app but when my husband went to pick it up they said they didn’t have an order for us. He showed them the screenshot of the order; again, they said they didn’t have an order but would make it ASAP. Forty-five minutes after I placed the order, Beyond Menu called me to see if I’d picked up the order. Since we were eating, I didn’t bother to pick up the phone. They called again, 5 min later, to see if we picked up the food. I called them back when we were done eating and here’s the reason for one star: after repeating this story to the rep he asked why I didn’t call the restaurant to confirm. Well, isn’t the point of the app to not have to call them?? I told the rep that my husband showed the restaurant the confirmation and they denied having the order. He then asked me AGAIN why I didn’t call the restaurant. Now this is getting old! Why would I call when my husband went down there and was told no order? Then the rep said, “so why are you calling us?” Fricking moron! You called me twice! Uninstalling the app and will call the restaurant direct the next time..Pugmom214Version: 2.40

✓ Payment Experience Needs WorkMy fave local sushi place switched over to BM. Apparently I used it before so had to re-verify my identity via email, all good. Problems came when paying. The window to scan credit card info was PayPal branded, still all good… But scanning the card was a huge pain (not easy like ApplePay) — took several tries. After a few tries I gave up & entered the info manually — ugh, AmEx not allowed! Pulled out a Visa card & was able to scan it finally. (Tip: Don’t hold the card too far back, must be kind of close to scan.) Other than this, no complaints. I liked the clean interface. The fortune cookie feature was cute..Mh6788Version: 2.83

✓ WorthlessI really liked this when I first started using it but I’ve just had too many negative experiences. The app give you a list of restaurants that are supposedly within delivery range but I have had more than a dozen orders cancelled by restaurants because they say that we re outside their range....one restaurant us literally within walking distance! Several restaurants say that they have told Beyond Menu that they won’t deliver more than a mile but the app shows them as delivering up to three miles. Our favorite Chinese delivery only works about half the time... sometimes they don’t have a delivery driver....sometimes they decide they are too busy. The problem with the app here is that it takes more than an HOUR for BM to cancel the order and up to 24 hours to refund the money from the cancelled order. I’m fed up. Last time I use..Dan ChristieVersion: 2.48

✓ They do not communicate with their vendorsThis is so unfortunate that they don’t communicate with their vendors when someone places an order. Then the customer is left waiting for an hour and 45 minutes on an random Tuesday night and the restaurant is stuck giving away free food. I’ve ordered directly from this store before and never had an issue, but recently noticed an online order option. That took me to BeyondMenu as an order service. It was outside of the order window but all signs said I could order ahead, not actually possible. They didn’t tell the restaurant. The menu was easy to order from online but I won’t be using their service again, because I read the exact same review from another city and reviewer. Seems like a huge flaw. It’s the order platform not the restaurant. Keep that in mind when reviewing. And when calling the restaurant make sure they know which platform you used and that they actually got the order..StrawberryBell612Version: 2.48

✓ Disaster!I ordered from a local restaurant and received my confirmation email at 5:56pm. I patiently waited for my delivery but after an hour and a half I decided it was time to call and check on my order. The girl at the restaurant said my food was almost done and will be sent out for delivery soon. I didn’t complain since I figured it was a Saturday evening and thought maybe they were busy. Now at 8:30pm (an hour after the last phone call) I call back and ask to speak to a manager. Which was the gentleman who had answered the phone. I explained the situation that it had been 2 1/2hrs since putting my order in and we have still not received our food order. I explained that I had called and spoke to someone an hour ago and she told me the food was almost done. The gentleman said he would investigate and for me to hold. He came back on and said they didn’t receive the order. I explained that I received the confirmation email. He ended up putting me on the phone with the delivery driver. The delivery driver was great trying to figure out what had happened. In the end, we got our delivery at almost 9:30 at night. Needless to say, I was not happy..C-tang93Version: 2.43

✓ I wish I could give negative starsNot only was one of my items changed without the restaurant or the app advising me, but I did not receive sweet and sour sauce for my sweet and sour chicken and I did not receive my coupon for ordering a minimum amount of food. I called the restaurant and the call dropped. I called back and a different person answered. They told me the original person would call back immediately. Eventually they called me back and said they spoke with the restaurant. They would send me the sauce, but not the promotional item and not the changed item. After asking for a supervisor, I was told I was not allowed to speak to anyone. After saying I would wait on the phone for a supervisor, the person screamed at me saying YOU CANT SPEAK TO ANYONE YOU HAVE TO WAIT and hung up the phone on me. This was my first and last time using this garbage app and I am embarrassed for the people that are affiliated with its creation..MackenziielaneVersion: 2.54

✓ Need to read special instructionsWe have always ordered from this restaurant and have always loved the food. Hate it when food comes not as requested really spoils the night and the fact that we have worked so hard all day and didn’t want to cook wanted to at least eat what we like. Please read the special instructions.Kitz124Version: 2.94

✓ AlanApp works fairly well for the most part, but when you order something online for pickup it should give you a time. This app doesn’t have that and most restaurants won’t call you until the order is ready..Alan1430Version: 2.78

✓ Excellent Food Delivery Guy CreepyI love their food. They are my favorite in this area. I had one of the owner’s children in my class years ago. Many times I have it delivered just for convenience. Last night the driver didn’t see the note about delivering to the back door or that I needed hot mustard. He not only told me that he only gets $1 of the $4 delivery charge but yelled across my driveway asking how much additional tip did I give him. I have never had a delivery person act like that before. When he was hired as one of their drivers he was told how much he would get per delivery and agreed to that. If he didn’t agree with that he should have taken a job elsewhere. I’m just wondering if this strategy has worked before for him in the past, does he do this to all the customers. This is the only time I have had any issues. Will request someone other than this guy to make future deliveries. Food was excellent like always just getting past creepy delivery guy is difficult..LahbennettVersion: 2.48

✓ Horrible companyAbsolutely horrible company with horrible customer service. Called after driving 16 hours and staying in a HOTEL we ordered delivery so we wouldn’t have to go anywhere. We were asked for our address which we gave, this company provided a list of delivery places which we ordered from. After an hour I receive a phone call I have to drive to meet these people. Call the company to figure it what’s going on and all I get is “it’s your fault you should’ve known”. I’m a guest staying in a hotel using a service that claims to deliver to me and it’s my fault I don’t know everything when I POLITELY inquired why there wasn’t anything from this company simply stating there would be restrictions. I had to pay an even higher delivery Charge because of my location when they still didn’t deliver to me and refused to do anything or even offer a simple apology just repeated over and over it’s your fault!.Hx357Version: 2.40

✓ Do Not UseCustomer Service RUDE! If I could give less than one star I most certainly would. I placed my order via this app. Thank goodness it was for pickup because I would never have received my order otherwise. When I got to the restaurant I was informed they missed my order; therefore, I asked for a refund. I was advised the restaurant could not process my refund as requested and I would need to call the app. I was not about to leave the store without my money or food so I had to wait for them to put in my order. I called Beyond Menu as directed by the restaurant and was informed that they faxed the order two minutes after I placed it so it was not their responsibility or problem for wasting my time. During a pandemic, when we are supporting our local businesses and using apps for convenience and safety it seems to me that both these businesses and companies would have been more customer friendly. In the future, I will not utilize this application because the customer service is horrible!.East end exVersion: 2.72

✓ Very disappointedI have always used this pizzeria . I’ve gone here once a week while living in JC. Now I’ve moved to Bayonne by Marist HS delivery has become complicated. On many occasions I was not giving my complete order. Not major, only garlic knots however I did pay for an item I’ve never received 3xs. ( stopped ordering them) Now since we all have been “quarantined” I order a lot online. The last couple of delivery drivers have been HORRIBLE. One couldn’t find where I lived. Second one was rude and had an attitude for w/e reason. All of the other drivers told me this was the easiest delivery they’ve made. Now today I placed an order online and it was canceled for w/ever reason. As much as I like the food here, today will be my last time ordering from you. ..Lost One : Service /driversVersion: 2.73

✓ Beyond menuThis app is easy to use. Enjoyed the experience..Mom2aanddVersion: 2.79

✓ Useless appDifficult not user friendly. Unable to call restaurant directly, only accept cash. Garbage app.Cprn-derrickVersion: 2.82

✓ Terrible service - DO NOT USEI ordered from Beyond Menu while down in San Diego visiting my Dad who was on his death bed at the time. I was trying to buy my family delivery food for dinner - I entered the delivery address and I entered my CC address. Beyond menu cancelled my order - I called the service and asked why - they said they attempted to call me twice and I didn’t answer - so they canceled. I was told to re-enter the order - so I did - and they canceled again! I called again - they said they tried to call - they did not! They lied to me and they lied to the restaurant - I had to call the restaurant directly and make the order with them directly - so - WHY use the app? I did call my CC company and they couldn’t tell me why the beyond menu folks kept canceling - they had zero issue with the charges and the delivery address being different from my billing address. Again - no reason at all to use the app - they are terrible and their customer service people will lie to you..JridgVersion: 2.47

Beyond Menu Food Delivery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Beyond Menu Food Delivery.