OpenTable for Restaurants App Negative ReviewsOpenTable, Inc.

OpenTable For Restaurants Negative Reviews

3.7
3.75 star

Total 49 Negative Reviews

OpenTable for Restaurants App Complaints & User Negative Comments 2024

OpenTable for Restaurants app received 49 complaints, negative comments and reviews by users. Have you ever had a bad experience using OpenTable for Restaurants? Can you share your negative thoughts about opentable for restaurants?

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OpenTable for Restaurants for Negative User Reviews

GarbageSince the latest major update the app has NEVER worked the same. consistant glitches. the app ruined itself by trying to look like a competing app.Version: 9.17.5

Inconsistent with websiteThe app does not refresh on it own to reflect the same data on the website. Example if a person books a reservation in the last 5 mins, I can see the booking on the website. However I have to manually kill the app and launch it again to see the reservation. This makes the app useless. Please implement a pull to refresh.Version: 7.0.2

Open Table is a leach on the Restaurant BusinessThey treat you with little respect and make changes very difficult. Our brewery does not take resos at night or on weekends but would not work with me to make it happen even though the stipulation of us joining was just that..Version: 8.1.1

Double booking in reservationsPlease look into this!!!!! And update!!! When I go in to book a reservation or modify a reservation for a guest... it comes up as a double booking skewing my guest counts. Please look into this and update the app!!!!.Version: 9.8.0

STAY AWAY FROM OPENTABLEThis company has horrible service. We’ve had several issues with them and they refuse to fix any. The worst part is, they tell us they will call us, BUT THEY DONT. Extremely unprofessional and just horrible service. If you are a small restaurant explore other options, as Opentable doesn’t care about you..Version: 9.12.1

Horrible serviceOpen table offers no apologies for review that contain profanity, offensive language and misinformation. Essentially they don’t care about their customers. This model has never worked in the long run. Someone will wipe them out.Version: 9.15.10

Too clutteredI used this system for Easter and it was a nightmare. It takes too many steps to do simple things like seating guests. I think some of the old open tables good points can be brought over to the new version. Have drag and hold easy switch floors plan tabs. Now you have to click each floor plan individually instead of dragging ur finger and holding. Then it automatically would switch for you. Before I could drag and drop to seat in the patio and bar area. Now I have to “preassign” then seat. In a rush this takes too long. Another thing is get rid of all the different tabs such as seated, removed, etc. Make it a simple list with icons for canceled, seated etc. If you are going to have the reservation list page at least keep it in 1 row with notes showing beside each reservation instead of having to individually click each one to see what’s in their notes. I also called about an issue with making floor plans via the app and safari. It won’t allow me to copy or create a new floor plan. Lastly I noticed you can’t simply block future date reservations using the app without using safari. You can only do the current working shift..Version: 8.6.1

Limited functionalityThe app is working OK on my phone, but all it shows is the list of reservations. I am able to add reservations, but I wasn’t able to click off the text notification to the patron like I can on my iPad and laptop. The biggest issue is that I can’t see the table layout, only the reservation list, which renders this app only partially useful..Version: 9.12.4

Great App, with a lot of cliches latelyI'm a manager at a restaurant so I am constantly checking the reservations and I also make reservations on my phone for other guests. However, lately it just keeps having cliches!! The app will operate for about 10 seconds before it freezes. Please fix this!!!.Version: 6.5.0

No longer worksWaited a few months to update app and phone, still keeps saying log in failed. Waste of time.Version: 9.1.0

I don't get it...As a manager of a restaurant, I don't know what one would/could possibly do with this app. You can't modify anything! Nothing is clickable. You can't even make a new reservation. One can do more just by saving the guest center link in one's "favorites". Great idea but this app totally under delivers..Version: 5.0.1

Would be great if it actually workedWhen I sign in, it just says 'no restaurant' even though I've been using open table for over a year.Version: 6.0.1

Not mobile friendlyNot mobile friendly at all. There’s no use for the phone app other than seeing guest lists. There’s nothing else to utilize. Would be nice if we could utilize floor chart or respond to reviews.Version: 9.1.0

UnusableUsing for iOS on iPhone. The guest list never refreshes, I’ve updated the app, removed the app, reinstalled the app but still nothing. It displays a fraction of my actual reservations and never updated in real time..Version: 9.15.6

Completely UselessThis app is literally just a list of reservations… honestly what were you even thinking, what is the point? You can not change seating, message, change status of seated parties, seriously it’s just a list of names. Unbelievable..Version: 9.14.3

Need Floor Plan ViewI am the GM of a very intimate speakeasy. We need to reassign tables frequently to best accommodate reservations which makes ability to see the floor plan when assigning tables very important. The fact that the floor plan view isn’t available via the iPhone app is very frustrating..Version: 9.15.8

Incredibly glitchyConstantly freezes and loses reservations, as a hostess for a high volume restaurant this gets incredibly frustrating. We take reservations over the phone and constantly have to put guests on hold while we wait for the system to unfreeze.Version: 8.6.0

MORE COLORS!!!!!!!Can you have more color options for the floor chart? Why not have an unlimited amount of colors for servers to be? It makes the app not as usable with bigger restaurants. Add more please..Version: 8.9.0

Completely disfunctionalThe app won’t allow you to select the status of the table to “Complete” . Over the years OT disintegrated into abusive greedy monopoly with awful customer service and astronomical fees. I will be switching to Yelp..Version: 9.13.0

What’s the point...Useless app really as you have no access to the table plan nor “seat guest” button unless I’m missing something. Without that real time interaction to manage reservations is impossible..Version: 8.6.2

Wish We didn’t do the most recent updateThe latest update has made the system super slow! I cannot rapidly switch to and from dates or event lunch to dinner shifts without a lag! Very inconvenient when im looking into future dates for reservations. Please fix this1.Version: 8.5.2

Pales in comparison to Legacy systemAlthough this system has many bells and whistles, the functionality isn’t there. OpenTable is losing reservations made through them with this system at our restaurant. Poor design..Version: 8.1.1

IT’S MUCH WORSE THAN EVERWhat did you do to your app? Now it takes forever to view STATS, OVERVIEW & FLOOR PLAN. When i finally get not OVER VIEW, it gets smaller or most of the time disappears all together. Most of this just happened this week. You really need to fix this..Version: 9.17.0

Pretty badPretty bad app. The previous system was so much better. Why not just copy it and add extras to it ?! Guest canter is very click-heavy, lots and lots of clicking to get anywhere .... colour combination makes it difficult to use - grey on grey ?! Hard assignments are painful when running the book contradicting the purpose of the whole upgrade. Also not as fast as promised and not shuffling tables around fast (and hence the need to manually move tables = hard assigning them = vicious circle). Also can’t have different return times at different times on the same shifts - avail in the old version. Open table you had a great product but went down drastically. You’ve got a lot of work to do..Version: 9.1.2

New version is slow to load and update coversNew version is so much slower. What a drag the new app is. Wish I never updated it..Version: 8.2.1

False Advertising, Misleading SalespeopleThe advertised new rate is only for three months, but they won’t tell you that until you’re four months in and your costs skyrocket to 3x more than you thought you would be paying, then they trap you in a contract. All because they hid the real rate in the EULA so deep you’d never find it..Version: 9.16.3

I can’t make it workI can’t log into this app..Version: 9.1.3

Broken for newest IPad AirAs title says, will not work after latest update for the iPad Air model. Spent 2 hours with CSRs trying to fix. They said the iPads are defective (yet they run other apps effectively). Losing our business money. Please fix!.Version: 3.0.0

So slow on iPhoneIt takes about a minute to change through to any screen. Been this way forever. I have multiple restaurants on OT and it’s useless trying to switch from store to store to see cover counts, reviews, etc..Version: 9.15.12

Awful systemGarbage system, old open table was very simple and user friendly for all users. New system makes you believe that this was written by a person who has never worked in a restaurant. Shameful that we have no choice but to use this inferior product and have to pay for it..Version: 8.10.2

Something off with new updateMost recent app update is doubling up reservations for the same customers which do not appear on guestcenter online, mornin our tablet (which hasn’t been updated)..Version: 9.7.4

Please update the app ASAP!!!Please update it as soon as possible!! I recently updated the app within this last week and now all upcoming reservations are not updating from the main ipad..Version: 8.2.0

It could be greatThe app is great however it continuously fails to update bookings, will hang while updating then unusable for 30 minutes or more, swap between restaurant again continuously not working. Sort it out OpenTable - there are other systems out there!!.Version: 9.0.2

Hate the update!The new color scheme makes everything blend together. It is all black and gray and they removed the feature allowing table updates such as "check dropped". The list is a nice addition but I don't like how it has taken the spot of "floor plan". Ideally I would like to see customer customization of these things. Open table is a great service but this update was too dramatic..Version: 8.0.0

This Version Needs a FloorplanOverall, this app is nice and useful to have on my phone. I am a hostess at a hibachi style restaurant and I would love to see the floor plan integrated into the phone version of this app so I could assign tables to the servers before getting to the restaurant and so that the hostesses could take their phones into the dining area to do updates while the other hostess is using the iPad up front..Version: 8.5.0

Bring the old waitlist backNeed to be able to quickly see who is on the waItlist. Reservations that have checked in need to be moved away from those that have not..Version: 7.0.3

Worse than it already wasI thought there was no way open table could have gotten any worse but I was mistaken. Congrats on making a terrible product even worse than it was..Version: 8.7.0

Doesn’t pay attention to locationIt won’t focus on a particular area. Instead it focus’ within a 75 mile radius. Very frustrating. OT is likely being payed by how many times it recommends a restaurant whether it’s in your area or not..Version: 9.8.0

Restaurant layout for iPhoneIt would be nice if the restaurant layout and server sections were available on the iPhone version as well as the ipad version.Version: 7.8.2

Never ending login issuesJust annoying, cannot log in to the system. The password is 100% correct, email as well, but “can’t recognize”..Version: 9.7.0

Guest Center = Guest Unfriendly CenterThis takes way longer and twice as many key strokes than the old/original version on a computer; not the app version. This is glitchy and we have found several times that the information overlaps other guest information, guest visits wrong from one visit to the next, have called the help desk for major issues and have been told that the issues we have only happen to 3% of the OpenTable community. Issues reported were never resolved even months later. Feedback option seems to go nowhere as none of the issues are ever fixed. Look into a different program and dump OpenTable Guest Center. I think they made a deal with Apple, so they don’t have to pay for equipment anymore. Then they hired a bunch of young app designers who have zero restaurant experience to develop this and save money. Oh, and you will need to buy new iPads every 4 years or so. What a great deal between OT & Apple!.Version: 8.8.1

Update is a DowngradeOur restaurant switched over to Guest Center last summer and we have had continuous problems with the system. It seems great with all of the “improvements” it tries to make, however we have encountered countless glitches (most of which just so happen to occur in the middle of our very busy dinner rushes!). As a hostess (being the one that uses the system most frequently) I would consider this update a down grade. The system requires multiple refreshes just to get it back to how the screen should look. It hides reservations from initial view, “deletes guest history”-as in it won’t show a guest’s history and then when I add the guest back in, it will sync with it’s old information, so the information was in there all along. The reservation list glitches and makes it so that you cannot drag the reservations, you have to search it in the bar and then drag it. Overall, with all the issues we have been having, it makes it very difficult to use this system on busy nights, which is just about every night. Please fix these issues soon!!.Version: 8.5.0

Can’t use the appAfter logged me out from my phone the app says can’t recognize my user and password, I deleted the app and downloaded again and again and still can’t get in! This problem is in my phone cause I can use the app in my computer without any issue!.Version: 9.4.1

Have the biggest iPhone.. should be able to have same features as iPadUpdate: came back to add how bad this app is compared to Resy. We’re about to switch over to Resy due to the limited functionality of not only the iPad app, but the iPhone app. It’s annoying that I can only have limited control on my phone when it’s just a little bit smaller than an iPad..Version: 9.17.3

SystemThe new system is nice, but everything is gray and too small. The number of guests for each party should be bigger, bolder and red! The system on the ipad is different than the system in the office computer which is very confusing for the staff. Also, the daily notes used to pop up immediately. Now, we have to search for the notes. I think the designers of the system should go back to the drawing board and help he restaurants have a better, clearer system since it’s already very expensive.Version: 8.3.2

Doesn’t WorkThe app keeps hanging and doesn’t update, very frustrating..Version: 9.5.3

Not too goodAfter update does not show reservations correctly and not updating at all.Version: 7.7.2

RubbishThe old system was vastly superior to this new version. Much more labour intensive to run and has many faults which are not fixed.Version: 8.10.6

LunchIt won’t let you look at a shift other than the current one for more than ten seconds. It’s infuriating when trying to go through a plan the flow of a dinner shift during the day when you get three reservations down and it switches back to lunch. Please fix..Version: 8.5.1


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