What is Xfinity My Account? Description of Xfinity My Account 1638 chars
The hassle-free way to manage your Xfinity account anywhere, anytime – with no call needed. It’s easy and fast to access and personalize your WiFi name and password, check for service outages, troubleshoot or refresh your equipment, view and pay your bill, find out your tech’s arrival time, view your channel lineup and update your account whenever and wherever you want.
• Check your balance, view your bill history, and pay your bill using a bank account, credit card or Apple Pay
• Sign up for paperless billing with EcoBill to receive monthly statements to your email inbox instead of your mailbox
Manage Your Account Information
• View your channel lineup
• View and edit your account information, such as your contact phone number, password and email address
• Look up or change your Xfinity ID
• View information about your internet usage
• View your Comcast Digital Voice number
Setup and Troubleshooting:
• View or personalize your WiFi name and password
• Refresh your X1 TV box and troubleshoot your Xfinity devices
• Check the connection status of your devices and get updates on service outages
• Use the Xfinity assistant to ask questions and get help
• Set up your remote to control all of your entertainment
• Check the status, reschedule or cancel your service appointment
• Find out your tech’s estimated time of arrival
• Request a call back from an Xfinity representative
• Find the nearest Comcast Service Center
• Learn more about 'Do Not Sell My Personal Information' options at https://www.xfinity.com/privacy/manage-preference
Xfinity My Account App User Reviews
What do you think about Xfinity My Account app? Ask the appsupports.co community a question about Xfinity My Account!
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Xfinity My Account Pros
✓ ServiceI do not know about all of these One star rates I have been with Comcast for years in fact when they first came here and it was only COMCAST I moved once and had ATT and they service was Bad and I could not wait to go back toComcast and have been here every since. A lady said it was better when you go into the Office. I never go in as I use a walker but I have always done ok On the phone I have the bundle and one thing when ever I get bad service I write a letter to whoever I need to if I cannot get The service I also ask for a supervisor someone who can do something because the people who answer the phones cannot Do a thing until they ask their supervisor. I say be a good consumer and go to the top if you have to do that and report them do not just complain and do nothing there are bad apples Everywhere but if you do not say something to the right people They want know what their people are doing if they never get any complaints give the people above these workers a chance. I go there if I have to and I go right away. These are the people Who can get something done. My hat is off to all of them. I will Be here forever as long as they are in business..Version: 1.58.2
✓ , Customer ServiceI see a lot of complaints regarding customer service, so thought I’d leave this little tip. I don’t know how much of their CS is outsourced, but regardless, the support by phone is indeed horrible. I always go to one of their stores with changes to my account, and any problems. I’m pretty much stuck with them, as I live in a ‘dead zone’, and Xfinity (Comcast) is the ONLY signal that reaches us. They know they have me over the barrel. But when I go in, they ALWAYS help me whittle mybill down, remove any late fees, and find special bargains for me. The last time in, without even asking, they gave me a month at 1/2 price, and gave me an extra month to catch up on payments. I might be the only one...but Im EXTREMELY happy with them. There’s rarely more than a 10-15 minute wait, and the in person customer service is stellar. On the extremely rare occasions where I’ve had to use the phone, it’s been quite frustrating. Going in person makes ALL the difference. Hope that’s helpful to someone out there!.Version: 1.56.0✓ Xfinity My Account Positive Reviews
Xfinity My Account Cons
✗ How can an app for a telecommunications/media company be so wretched!This app does not work. It keeps telling me that it can’t connect to the gateway I have yet I have internet. So I try to contact a chat agent and am directed to call a phone number. I call the phone number and after 5 minutes of wasting my time I am then told I need to connect to chat. I connect to chat. Am told that it’s an issue on Xfinity’s side and that they “fixed” it. Not only is the app still showing I don’t have a WiFi connection, although I do but when I complained to the chat agent about how annoying this was they offered me $8 for my trouble. $8!!! I said no thanks and then was transferred to another chat agent who literally sat and tried to explain how their different support teams work. Which isn’t what I wanted. I wanted a discount or something for the amount of time I wasted. So now I get a call from someone at Xfinity which I didn’t answer and they want to schedule a call. So I can waste more time. Maybe just fix your app and whatever broken systems you have. So ridiculous. I need a drink after typing all this!.Version: 1.58.5
✗ Terrible customer service during covid19 outbreakI have been trying for 1 hour to figure out how to speak to a person. The automated service says to me “ in order for us to get you to a representative I will need more information on what you need to speak about. I say billing questions and she proceeds to steer me to the main menu or some other fricking option. She will not let me to speak with anyone. You people are not even in the office. You are working from home and you still can not answer the phone for customers who have every right to try and make payment arrangements for our bills. As you know most everyone in the country right now are out of work and or filing and waiting for unemployment checks to come to them. Could you please create a better avenue for your customers to speak, whether it’s through a chat hotline or telephone answering services. The chat room in the Xfinity app is none other than a question and answer thread. There is actually no human being to chat with. You can only ask questions that the app gives you to ask. This is the worst customer service I’d have ever experienced in my life. Get with the program as really help some people out.Version: 1.49.3✗ Xfinity My Account Negative Reviews
Is Xfinity My Account legit?
✅ Yes. Xfinity My Account is legit, but not 100% legit to us. This conclusion was arrived at by running over 42,051 Xfinity My Account user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for Xfinity My Account is 50.0/100.
Is Xfinity My Account safe?
⚠ No. Xfinity My Account not seem very safe to us. This is based on our NLP analysis of over 42,051 user reviews sourced from the IOS appstore and the appstore cumulative rating of 2.8/5. AppSupports Safety Score for Xfinity My Account is 53.5/100.
Should I download Xfinity My Account?
⚠ We are not sure!
Xfinity My Account Screenshots
Product details of Xfinity My Account
- App Name:
- Xfinity My Account
- Legitimacy Score:
- Safety Score:
- Content Rating:
- 4+ Contains no objectionable material!
- App Size:
- 115.15 MB
- Bundle Id:
- Relase Date:
- 20 January 2014, Monday
- Last Update:
- 30 November 2022, Wednesday - 16:16
- IOS 11.0 or later
We've made some improvements to the app to give you an even better experience. If you have any suggestions or experience any issues, please share at xfinity.com/report-a-bug. We truly appreciate your feedback..