Xfinity My Account App SupportComcast

Xfinity My Account App Support

2.8
2.84075 star

Total 42,871 Ratings

What is Xfinity My Account? Description of Xfinity My Account

The Xfinity My Account app is going away as of April 26, 2023. Instead, download the Xfinity app https://apps.apple.com/us/app/xfinity/id1178765645 to manage your Xfinity account anywhere, anytime. All of the features from the My Account app are now available with the Xfinity app.

Billing
• Check your balance, view your bill history, and pay your bill using a bank account, credit card or Apple Pay
• Sign up for paperless billing with EcoBill to receive monthly statements to your email inbox instead of your mailbox

Manage Your Account Information
• View your channel lineup
• View and edit your account information, such as your contact phone number, password and email address
• Look up or change your Xfinity ID
• View information about your internet usage

Setup and Troubleshooting:
• View or personalize your WiFi name and password
• Refresh your X1 TV box and troubleshoot your Xfinity devices
• Check the connection status of your devices and get updates on service outages
• Use the Xfinity assistant to ask questions and get help

Appointments
• Check the status, reschedule or cancel your service appointment
• Find out your tech’s estimated time of arrival

Contact Us
• Request a call back from an Xfinity representative
• Find the nearest Xfinity store
• Learn more about 'Do Not Sell My Personal Information' options at https://www.xfinity.com/privacy/manage-preference


  1. Xfinity My Account App User Reviews
  2. Xfinity My Account Pros
  3. Xfinity My Account Cons
  4. Is Xfinity My Account legit?
  5. Should I download Xfinity My Account?
  6. Xfinity My Account Screenshots
  7. Product details of Xfinity My Account

Xfinity My Account App User Reviews

What do you think about Xfinity My Account app? Ask the appsupports.co community a question about Xfinity My Account!

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Xfinity My Account Pros

Been a customer for over 10 yearsAnd why all these terrible reviews. Last fall I was strange. Why is my TV not the same. And even now I’m having a hard telling this story. I had a router and a larger coverage area of coverage.(once again I don’t know the term?) But, why’s it the same as before? They said it’s your range extender. And they gave me a new router. And I was surprised that was it. And I was puzzled to why I couldn’t use my programmed thermostat. They said the router. And another example what I like about this company. I have had severe money issues. And I couldn’t pay. So now my $245 bill will be broken to equal payments dividend by 4. So let me give you my comparison by 2 different companies. If someone gave me the option for RCN for free. Easy! T-Mobile versus Verizon. Pay me $20 to take Verizon? Pass!.Qerty gggVersion: 1.58.14

Used to despise Comcast. My view has changedI utterly despised Comcast years ago. I always received horrible service on the phone or in store, and back then there was no online assistance that could get you beyond the basics “no duh” stuff. But since I’ve been back with them, started back in April of this year, it has been smooth sailing all the way around. Their customer service, online assistance and the one time I requested they call me, has been top notch for the first time in history! I love the control over your service that I now have. Such as: being able to easily see who is on my WiFi and all information regarding the device. The ability to pause any device for as long as I need. Schedule when and how long any device can be connected. And just so much more! Sorry for typing up a book but I truly am impressed and what they have been upgrading over the years. Keep up the good work.Mr. Chippy DouglasVersion: 1.56.1

✓   Xfinity My Account Positive Reviews

Xfinity My Account Cons

DO NOT GET XFINITYWhen I tried to transfer my services to a new address the first time, there was no way to do to it online. I had to go in store. This resulted in them (WITHOUT MY KNOWLEDGE) generating a second account in my name at this new address and KEEPING the first address. When I moved again, I just wanted to cancel my service. I spent two hours on the phone with someone WHO JUST KEPT TRYING TO SELL ME MORE INTERNET while I was trying to cancel my services. Finally I got it done. Then 2 months later I got a past due notice on my first account at my original address that I didn’t know I wasn’t using anymore BECAUSE THEY MADE A SECOND ACCOUNT WITHOUT MY KNOWLEDGE. I immediately called to cancel that account and dispute the money that was “owed” to them because I hadn’t been using their internet for 2 months. “Nothing we can do” turned into “a $250 credit which you can use at Xfinity”. I just wanted nothing to do with them. I was able to cancel that account. OR SO I THOUGHT. 4 Months later I end up with a COLLECTION NOTICE FOR $100 FROM AN UNPAID XFINITY ACCOUNT. I was livid. XFINITY had some of the worst customer service and ruined my credit score. Make sure you clarify everything with them when canceling and keep your ducks in a row..Goalieman17Version: 1.58.8

Frustrated up to here!I’ve not been a fan of Comcast for years! Unfortunately, this is the only Internet Service my building offers! I was so hoping the name change to Xfinity would’ve greatly improved its reputation and its service. Boy I thought wrong!! Then I added insult to injury when I decided to end my 20-year relationship with Verizon Wireless to join Xfinity’s mobile phone service plan. I didn’t know the Internet and Mobile Service were two different services. So every time I thought I was paying for my mobile service, it was actually a payment going towards the internet! DOH! It wasn’t until they threatened to terminate my cell phone service for nonpayment that I learned the difference! I asked them to transfer the credit on my internet to my mobile bill, but they said they couldn’t do that. A refund was the only option. This company’s customer service is so unbelievably lacking on so many levels! Its automated services makes this non-combative, easygoing Christian woman want to beat the crap out of whoever created this less than helpful piece of crap!! I can’t believe my behavior! I’m so fed up with trying to work with them! They’re utterly impossible!!!.Nette-411Version: 1.58.10

✗   Xfinity My Account Negative Reviews


Is Xfinity My Account legit?

No. Xfinity My Account does not seem legit based on our analysis. This conclusion was arrived at by running over 42,871 Xfinity My Account user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for Xfinity My Account is 49.8/100.


Is Xfinity My Account safe?

No. Xfinity My Account not seem very safe to us. This is based on our NLP analysis of over 42,871 user reviews sourced from the IOS appstore and the appstore cumulative rating of 2.8/5. AppSupports Safety Score for Xfinity My Account is 53.3/100.


Should I download Xfinity My Account?

We are not sure!


Xfinity My Account Screenshots

  • xfinity my account iphone screenshot 1
  • xfinity my account iphone screenshot 2
  • xfinity my account iphone screenshot 3
  • xfinity my account iphone screenshot 4

Product details of Xfinity My Account

App Name:
Xfinity My Account
App Version:
1.58.15
Developer:
Comcast
Legitimacy Score:
49.8/100
Safety Score:
53.3/100
Content Rating:
4+ Contains no objectionable material!
Category:
Utilities, Productivity
Language:
EN   
App Size:
115.15 MB
Price:
Free
Bundle Id:
com.comcast.cim.myaccount
Relase Date:
20 January 2014, Monday
Last Update:
23 February 2023, Thursday - 16:50
Compatibility:
IOS 11.0 or later

Xfinity My Account 1.58.15 Update Note
✱ Version History

We've made some improvements to the app to give you an even better experience. If you have any suggestions or experience any issues, please share at xfinity.com/report-a-bug. We truly appreciate your feedback..

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