- 49.8LEGITIMACY SCORE
- 53.3SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Xfinity My Account App Complaints & User Negative Comments 2024
Xfinity My Account app received 40 complaints, negative comments and reviews by users. Have you ever had a bad experience using Xfinity My Account? Can you share your negative thoughts about xfinity my account?
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Xfinity My Account for Negative User Reviews
✓ Would leave 0 stars if possible!!This is the worst app ever unless you’re making a payment. I’ve been trying to get thru to Xfinity going in 2 weeks now, did the same last month & gave up after awhile. I seem to always get a robot to text with who does not understand anything I am saying, but I do get asked if I would like to make a payment 4 different times when I asked to speak with a representative, asked for a call back, I have also sat on home for 45 min before hanging up & that was after I went thru 10 different prompts (which still did not get me thru to the correct department). I’m not sure if it has anything to do with their change to Xfinity or if it’s just a coincidence that’s when they began to have horrible customer service. Needless to say, I STILL have not been able to cancel my cable tv after realizing I’ve been paying for a extra box that I turned in when I moved 2 years ago, and a premium & sports channel for over a year, never noticed it as I have auto pay & paperless billing. I know I’m not the only one dealing with these problems & wouldn’t be surprised to see a class action suit in the future..Version: 1.58.14
✓ Abhorrently awful app, but no optionRelying on this barely functional app to activate hardware is beyond frustrating. It flat out did not work with activating my modem. I tried resetting the phone, deleting and reinstalling the app, everything I could think of. Because they do not allow any other method to activate—not even on their own website—I had to spend hours on the phone, first just trying to navigate their awful robot menus just to speak to a human, and then waiting for the customer service person do something I should’ve just been able to do from a browser. The customer service person was good, and got the job done, but frankly it’s ridiculous it came to that. There’s no real point in a review though, is there? Xfinity created a terrible ecosystem where you are forced to rely on their terrible software for a job it can’t do. They have little to worry about in terms of competition, so little incentive to make anything functional. So I guess download this app and join the rest of their customer base in hating them until the block you live on gets hooked up with fiber optic and you can quit living under the heel of Xfinity’s blatant, intentional incompetence..Version: 1.58.14
✓ Worthless supportI have been trying for more than two weeks to be able to watch the cable I am paying for. No one at Xfinity cares. I have been on 8+ hours of phone calls with them. I get transferred all over, one rep was so busy joking with people in the background I asked to talk to a manager. This was one of the days I spent over 3 hours in between being on hold & troubleshooting. She said the manager was in a meeting and her and others laughed in the background. When I demanded to speak to a manager she hung up on me. I had someone call me two days after submitting an inquiry to resolve my issue. I was on the phone for another hour & a half. She couldn’t resolve my issue because they were all down after all of that. She told me a supervisor would call me back. That hasn’t happened & I still don’t have cable. You’d think someone would offer me a bone, a statement credit, a free channel, something! Still waiting to get the service In partying for. In the meantime I plan on leaving reviews everywhere I can. I hate Xfinity!.Version: 1.54.0
✓ Terrible serviceEvidently there is no way to get an agent to come to your home to check your system unless you can prove to whoever you’re talking to that there is a problem. Because even though their system shows everything‘s working I have no sound and I have pixelation. It doesn’t happen all the time but when it does happen I’m supposed to call that very moment and get them to check my system. It takes sometimes an hour or two just to get a human being on the phone and by that time the sound or the pixelation might have stopped I spend many hours a week doing this with Xfinity and I’m sick and tired of it. It seems like every time there’s a problem they have changed their policy once more. Calling on a chat line does nothing because all they want to do is put you through some robotic system that doesn’t always answer the question you have. This just seems wrong that we are subjected to this when there’s no other choice around for a cable system.Version: 1.58.10
✓ Latest update appears to have broken app for meI used to rely on the xFi app to manage my home network from my iPhone XS, including parent controls and all my devices. But it appears the merging of xFi into the main Xfinity app broken the app. When I try to manage my network, the error message says “Your modem is offline.” But it’s not. I am online. I can still manage my network from the Xfinity website via my laptop, which means it’s not my router/modem settings. It’s the iOS app. As of today, I’m on the latest version of iOS. If Xfinity can address this quickly, I’m happy to raise my review. [Update Oct 11, 2020] Comcast support has been helping me through Twitter. They’ve advised me to check and adjust my Xfinity router security settings. I’ve reset the router several times, deleted old network and created new one. The router/modem works perfectly fine, it’s just the Xfinity iOS app can no longer receive any info about my home network. So I can’t use it to manage all our devices. I will be switching how I control my home WiFi to my Google WIFI hardware and app as of today. Refuse to waste any more personal time troubleshooting for Comcast’s app update.].Version: 1.55.0
✓ Impressively TerribleGod awful company to deal with and by far the worst customer service and internet. For context, I am an engineer, so I’m somewhat tech savvy and certainly not a 90 year old man who doesn’t know internet from radio. Comcast and Xfinity are genuinely IMPRESSIVELY DREADFUL. There surely is no explanation any company can have such bad customer service unless it actually attempts to provide the worst service possible and has engrained “worst customer service possible” into their automated responses and scripts. Most companies could try to be as robotic and soulless, and they would all fail in comparison to how horrible Comcast is. Furthermore, for a company in the Telecom and “Tech” industry, they create terrible products. The My Account app keeps saying “Manage WiFi” and then reroutes me to the XFi app. After I login to the XFi app, it blocks me with a message saying “Upgrade your account” and offers a link. When I click the link it takes me back to the My Account app and says my account is already upgraded. To put a cherry on top of the pile of garbage, the in app chat symbol is completely unresponsive. It literally doesn’t do anything. Honestly this company is either run by a greedy idiot or Satan. Either way it is by far the worst company on Earth. I am blown away and in awe that any corporation could be this horrid. For that that Comcast, you may deserve an applause..Version: 1.54.0
✓ Bad Chat AgentsI have been having issues with my tv box. I chatted with one agent who verified the problem and said that someone would monitor the situation so I would not have any further problems. I am sorry I forgot that agents name. 40 minutes later the same issue arose and I started chatting with an agent whose name was Clement. Clement said that a technician would be needed and if 3-5pm time slot today would be ok. I agreed to the time slot. Without anything else that could be done I thanked him for that and we ended our chat. Another 40 minutes went by and again my tv box locked up. I again used the app to chat with an agent by the name Mohammed. Mohammed never even looked at any possible notes on my account even after I asked him to. He wanted me to go through the same details of my previous calls. I told Mohammed to never mind and ended the chat. Today, I use the app to call and actually speak with someone by the name Rihanna. Rihanna had trouble getting any answers for me why I wasted my time waiting for a technician that was never scheduled by Clement in the first place. I was not happy to hear that and all Rihanna could say was “thanks for that information “. I explained how I felt about the customer service that I was being given and hung up. My conclusion is the agents through the app will flat out lie to their customers and not do what they say. I am seriously thinking of getting a different service because customer service is not a priority for this company..Version: 1.58.8
✓ Poor service, lack of responseI was trying to get an answer as to where I could view which of my devices are using up so much data. While trying to find a way to ask a simple question, I was unable to find an email contact, and the chat… it doesn’t work properly. I can ask the first question and anything after that, my message box disappears and I am unable to scroll down to read or click on what the chat bot sends to me. This is not my phone software acting up, as this is the only app I ever have an issue with . On top of that, what really gets me furious is that the option to make changes to your plan online or in app, doesn’t work. Which I am sure the company prefers, otherwise it would make it too easy for people to switch to a lower cost plan. You’d think their IT/support would have a way to see the questions I asked the chatbot and reach out automatically. Tech is supposed to make life easier, not give me the runaround when I’m just trying to find a solution..Version: 1.58.10
✓ THIS IS THE WORST COMPANY EVER!!! If you are reading this BETTER RUN AWAY!!!If someone was completely honest with me and made me aware before enter in a 1 year contract and told me, run away as fast as you can, I probably won’t be in this situation. I’ve been waiting for several days to have a tech to come to my house to install my service, I’ve been talking and chatting with several agents and 2 supervisors, their answers always are “we are sorry” “we understand” “the tech is coming to your house today regardless” the day comes up and no tech, no service, no ownership from this company”. Several days without internet not being able to work and not receiving money because of that. “Oh you can use a hotspot” there’s non near my location, the closest one is more than 3 blocks from my house and is located in a bus stop, should I place my home office in a bus stop???… now they said and assure and promise that in 3 more days the tech will show up no matter what,,, what if not? Is this shady company fishing on people to not offer the service and then have us cancel to be forced to pay for cancelation fees and then they will continue as a predator of customers?? To whom can I escalate the situation? Will Comcast/Xfinity pay me for the losing earnings because of their lack of service?? THIS IS THE WORST COMPANY EVER!!! If you are reading this BETTER RUN AWAY!!!.Version: 1.58.3
✓ Worst of Worst customer serviceI don’t where to begin. Sincerely worst customer service ever. At the end of year I was trying to active online by myself an offer i couldn’t do it. It will come an pop up saying contact an agent. 40 min over calls the agents who barely understand what I was asking and try to convince me that I would get the same offer with a higher price. I was frustrated and what they would do was only writeing over the call to leave comment as the higher supervisor would read. I mean what I can say… I see that marketing manager are sweeting to maintain and have new customer and practically they convinced me that they have best offer and service but as it come down the agents would destroy all. I’m sorry that I have to post here my concern since the developers are awsome and the app works perfectly.2 I just wanted to let you know that you are completely out of any advertisement basically lying. Form mbps which isn’t almost never the one that the customer buys to the CPRA- the agents across other side of the world handle my data and find the right to leave comment on their system not to give support to a customer but be align to each other ..Version: 1.58.8
✓ Slowest, worst app ever created or known to mankindThis is by far the worst app I have ever been forced to use, and I’ve used many! It’s even worse than their customer service and voice attendant, and that’s as bad as it gets. Be prepared to waste a minimum of 30 minutes on whatever task you open this app to accomplish. If you open a dictionary of idioms to see the definition of “slower than molasses in winter” you will probably find an entry for this app. Your hair will grow faster than this app will move just loading one page to the next. It is truly reminiscent of the old AOL dial up experience, if you’re old enough to have used that. Using this app is truly a harrowing experience, and one I would not wish in my worst enemy. The best way to improve this app is to force the app creators, the Xfinity executives and CEO to use it daily to accomplish anything at work. If they had to use such a slow, cumbersome, frustrating app every day, we would not have to. They would have improved it long, long ago. If I could give this app a negative 5 stars it would be too generous. I’m amazed it was ever approved for use by anyone. Do yourself a favor and run, do not walk, away from this app download. Your welcome in advance. I give this app -5 stars..Version: 1.58.8
✓ Useless, superficial app. Poor customer service.The app itself is not useful. It shows you almost nothing about your account, and leaves out especially important information like open support orders. The outage map is a joke, with a weirdly large amount of space taken up by patronizing “maybe it’s you, not us” language. Xfinity itself is also just not good, period. Customer service is never good, even when you get lucky and end up talking to someone who both cares and knows what they’re talking about. Often, you get someone who is neither. But even in the best cases, you can tell that their scripts force them to say strange & counter-productive things, or their tools work against them and they never have context or information from previous calls. Chronic customer-blaming, consistent down-talking and patronizing language (especially to women), missing on-site appointments, cancelling on-site appointments without notifying the customer, contradicting Comcast’s own public documentation, and equipment manufacturer documentation... some of this could be partially mitigated by this app, but most just makes this app’s shallowness feel that much more insulting. Too many good people are wasted on this company. And if this app was actually useful, it’d only have a slight impact on the terrible experience of dealing with this company. But it’s not even useful enough to have any positive impact, even with the incredibly low bar Comcast has set for themselves..Version: 1.56.1
✓ ServiceI will be switching Comcast to another provider because Comcast and service, they’re not only on the same page, or the same chapter, they are not even in the same book when they give out information! They quote you and they bill you for a much much amount! they are taking advantage of “Covid” as their excuse to not do anything correctly but prior to Covid they didn’t do anything correctly anyway! They will quote you one price, taxes and all, however, when you get your bill it’s $50 more! I am poor I am on disability and they are taking advantage! I am so tired of this! I have been a customer for over 30 years and lately within the last five years, it has been horrible customer service, RUDE RUDE & horrible costumer service and they lie lie lie lie of the time! Actually get it from all of my channels it just go with channels 2, 5, 7, & 9, and they’re charging me almost $150 on month for that and poor internet, that’s ridiculous! I will be seeking other options and Comcast will never hear from me or get my services again! And while I am only a small fish, I do have a big mouth!.Version: 1.57.2
✓ TerribleComcast xfinity is the single worst company EVER. Your automated system is quite possibly the single worst automated system of all time. Today I spent my day waiting for your technician who was great, changed out what needed to be changed everything worked fine when he left. I went about my day and about 15 mins later my cable was out again. NO ONE that works for your company can help with this. The technician will be coming back out tomorrow to change out the box again and because of this I will have to take a partial day off from work AGAIN!! I pay you people $300 a month to have cable that works when it wants to and it’s terrible!!! You cancel channels. You add garbage ones in their place. All without notifying your subscribers. You are terrible and if there was another provider in my area I would gladly go with them but sadly you have the market in my area cornered. If changing this box tomorrow does not work I will be cancelling my subscription with your company and will make it my personal life goal to have every single friend, family member and person I meet cancel their services with your terrible company..Version: 1.52.1
✓ Do NOT get Xfinity! Awful customer service!I always have problems with Xfinity. Believe the low reviews because they really are true. It’s become impossible for me to set up autopay through the app because it tells me “error”. I’ve had this issue before and the guy saw my new card on file and set it up on autopay. This time I wasn’t so lucky. I called and explained to them I had fraudulent activity on my card so I had to replace it but my autopay wouldn’t set up again. I got charged $10 extra dollars so I called them to tell them it’s not my fault! I finally got a hold of a laptop and set it up on desktop but they kept telling me I’m not set up on autopay. What??? I got an email confirmation saying I was and told them I could forward to them but they said I will just have to try later?? Try what if it’s already set up on autopay? Then they wouldn’t take off the $10 because I have to wait 45 days. I was already previously set up on autopay yet every time you change something they want to keep taking as much money as they can. Tired of them! Once I am done paying my phone off since I have xfinity mobile too I will switch providers!!.Version: 1.49.1
✓ The Worst Service EVER!Comcast/Xfinity used to be the best service around. No outages, great customer service, excellently prices plans. Now that is all changed! They have the worst service with FRRQUENT & LONG-LASTING disruptions in service. This not only affects entertainment value, but also causes major issues with remote working, which is a much more common thing in today’s world. Their customer service has also gone way downhill! You can hardly ever reach a representative to speak to, the automated phone system actually hangs up on you and does everything to keep you from speaking to a rep. Then there are insanely long waiting periods to speak to a representative once you start. Once you actually reach a real person, you have to deal with rude, inexperienced, and non-sympathetic agents. They have no idea what they are doing or how to get anything done. You are basically never allowed to speak to any management when things escalate or nothing gets done. I even had a representative tell me that maybe we should think about not working from home and trying to go back into the office!! 🤬 I mean, are they therapists or career advisors?! NO! They should never be saying these things to customers. And the there is the constantly increasing rates for all of their plans that they aren’t even giving and service or customer service in either. Overall, horrible company. So sad to see a company that was so great once before turn into such a crap show! Do better!.Version: 1.58.10
✓ Terrible customer service during covid19 outbreakI have been trying for 1 hour to figure out how to speak to a person. The automated service says to me “ in order for us to get you to a representative I will need more information on what you need to speak about. I say billing questions and she proceeds to steer me to the main menu or some other fricking option. She will not let me to speak with anyone. You people are not even in the office. You are working from home and you still can not answer the phone for customers who have every right to try and make payment arrangements for our bills. As you know most everyone in the country right now are out of work and or filing and waiting for unemployment checks to come to them. Could you please create a better avenue for your customers to speak, whether it’s through a chat hotline or telephone answering services. The chat room in the Xfinity app is none other than a question and answer thread. There is actually no human being to chat with. You can only ask questions that the app gives you to ask. This is the worst customer service I’d have ever experienced in my life. Get with the program as really help some people out.Version: 1.49.3
✓ Worst Customer ServiceNow 6 months ago a landscaper snapped my cable. Xfinity comes out the next day, tells me I won’t be charged because it wasn’t my fault (I was charged $150!) and lays a new cable across 4 driveways saying that another company will come bury it but that it could take up to 4 weeks. 5 months later I call again to get the cable buried they say, “someone will come tomorrow and assess and it will be buried on Friday” great! I work on location on Tuesday since I was told I didn’t need to be there and when I get home Tuesday evening the “assessor” cut my cable off! I work from home most of the time so of course I had to take time off on Wednesday morning to get a new cable installed. A new bury order is placed and scheduled for 4/8. I don’t have to be there so I plan on working on location (as I do every Friday) but of course when I get home, the cable isn’t buried. I call, they changed the date without telling me (not acceptable) and insist that it will be 4/14 (a day I need my internet to work from home). It is now rescheduled for 4/15, but I have 0 confidence it will be completed..Version: 1.58.8
✓ No communicationThe app has a terrible robot for answering questions, if your question is more than a limited number of characters long the robot states it is only programmed to answer short questions. There is no option to chat with a live representative or to submit a question or comment. In addition, this app would be an ideal platform for advance notification of planned outages for routine maintenance. However, the company does not have the decency to provide advance notification, just shuts down service then expects customers to figure out how to go to the app with no internet service available in order to find out the outage was planned for routine maintenance. Com on Comcast, get with the program and provide some real customer service. Give advance notification of service interruptions, and provide a way for your customers to send a message or to make contact via the internet. After all, you’re supposed to be an internet service provider. So far, all I’ve seen is an internet no-service company..Version: 1.57.2
✓ Customer Service assistanceI’m not sure if the company changed ownership since I joined, but it is almost impossible to speak to an agent. Better yet an agent that is qualified to help you. I’ve complained to at least a dozen representatives as well as requested a callback from a supervisor about the service I receive whenever I have to contact them. I almost dread having to call about anything. I am yet to receive a call back from a supervisor as requested .Not one single person that I spoke to can help me. It's as if they are not willing to listen to your concern/issue. I feel as if the call is being answered with a mindset that this is going to be the answer for this customer and no matter what the problem is, I am sticking to this answer. The representatives could use some serious training. I wish the customer service was at the standard it was when I first joined. If I could find another company that offers high speed internet service in my area I would switch providers today..Version: 1.58.10
✓ Not happy with cable anymore to much for too littleThis used to be a very good company service plans were reasonable great customer service now prices have gotten ridiculously high service has so many outages. You have fight with the automatic customer care AI to speak to a real person. Sometimes it doesn’t understand you like it’s avoiding letting you speak to a representative. They do give you a few things like some streaming channels but that’s probably included in your bill somewhere. You’re paying for equipment every month that probably was paid off in a few months. But instead of them saying look you’ve paid off the equipment it’s now yours no more rental fee’s for that modem or cable box. I’ve had cable since Comcast first came out. I shouldn’t be still paying for a cable box. But As much as I like Comcast or xfinity now. I think I’m going to have to switch to Dish network and take my chances. Because their service is far cheaper and you’re not paying monthly rental fee’s. It’s so sad that this company rather this world is so money hungry. That they rather keep spiking prices in everything. Not everyone can afford these high prices especially since this pandemic started. But money makes the world go around not people. It’s a sad world we live in but unfortunately it is what it is and no one is trying to change it. So this may be by by cable it’s been fun..Version: 1.58.10
✓ DO NOT GET XFINITYWhen I tried to transfer my services to a new address the first time, there was no way to do to it online. I had to go in store. This resulted in them (WITHOUT MY KNOWLEDGE) generating a second account in my name at this new address and KEEPING the first address. When I moved again, I just wanted to cancel my service. I spent two hours on the phone with someone WHO JUST KEPT TRYING TO SELL ME MORE INTERNET while I was trying to cancel my services. Finally I got it done. Then 2 months later I got a past due notice on my first account at my original address that I didn’t know I wasn’t using anymore BECAUSE THEY MADE A SECOND ACCOUNT WITHOUT MY KNOWLEDGE. I immediately called to cancel that account and dispute the money that was “owed” to them because I hadn’t been using their internet for 2 months. “Nothing we can do” turned into “a $250 credit which you can use at Xfinity”. I just wanted nothing to do with them. I was able to cancel that account. OR SO I THOUGHT. 4 Months later I end up with a COLLECTION NOTICE FOR $100 FROM AN UNPAID XFINITY ACCOUNT. I was livid. XFINITY had some of the worst customer service and ruined my credit score. Make sure you clarify everything with them when canceling and keep your ducks in a row..Version: 1.58.8
✓ Horrible customer serviceLike so MANY other reviews you see here mine amazingly exactly the same. Every weekend starts with 3 to 4 reboots. And the app chat is worthless, when you do get a hold of someone you always get some boiler plate answers. Seems strange that these lock up issues seem to happen so many different places. These are reasons I got rid of this company years ago and went different providers. But I said things have had to changed since then. But no still arrogant, elitist, and rude customer service and I second that they will lie just to get thru with call to check their clear call quota. I also will be going back to previous providers even though more money I never in the 7 years with I had maybe 3 issues , I been with these idiots not even a year say ten months and have dealt with this app and issues with service 130 times. And when you do talk to a tech which is stretch all they want to upgrade you not fix what you called about. Idea if you want me to upgrade pay more fix what you got now why would I upgrade while crap not working. But they don’t care.Version: 1.58.8
✓ Terrible Terrible Terrible App!The app is not very user-friendly and has a lot of bugs. The accuracy of notifications of outages is always incorrect. If it says there is a problem by a red dot doesn’t necessarily mean if there is a problem?? And if it’s a green dot does not necessarily mean there it’s not a problem?? When trying to get someone to call me for technical support the outgoing message and the bots don’t wanna let go and connect you to a person. It wants you to talk to it but that does not understand anything you’re saying and says it still learning?? And then when you finally get to somebody it’s in the Philippines or India that cannot speak or understand English well enough to help you, then are useless and helping you and many times for me has caused greater problems than what I called in. Update: now when Comcast sells you or offers you gigabyte speed of 1 GB or more paid for or not, you can’t get it unless you have a fiber optic connection?? So customer beware you won’t be getting your 1 GB speed or more no matter how much you pay and less you have fiber optic connection what a rip off!!!!!!!!! As of late a fairly useless App..Version: 1.58.2
✓ If I could give Xfinity 0 stars I would!I haven’t had service since August 29,2021 the day Hurricane Ida hit. I called weeks ago to get someone to come out and pick up the cable lines in my yard and reconnect them to the poll. Last week I called to get my service reconnected because they picked up the lines but they are not connected to anything. I waited 4 days for someone to come out. They sent someone out today only to tell me my line is not connected at the pole and it’s not his job to connect it. Why would they send someone out to my house to tell me the same thing I already knew and not help me. He put in a work order for someone else to come out and help me. He said that’s a job for a technician, that he is only a maintenance worker. Why did they send out a worker to do nothing!? Now I have to wait more time and take off another day of work to see if someone else can connect my cable line so I can have service!!! They sent me a link to rate my service but they wouldn’t allow me to rate them at a zero..Version: 1.58.5
✓ How can an app for a telecommunications/media company be so wretched!This app does not work. It keeps telling me that it can’t connect to the gateway I have yet I have internet. So I try to contact a chat agent and am directed to call a phone number. I call the phone number and after 5 minutes of wasting my time I am then told I need to connect to chat. I connect to chat. Am told that it’s an issue on Xfinity’s side and that they “fixed” it. Not only is the app still showing I don’t have a WiFi connection, although I do but when I complained to the chat agent about how annoying this was they offered me $8 for my trouble. $8!!! I said no thanks and then was transferred to another chat agent who literally sat and tried to explain how their different support teams work. Which isn’t what I wanted. I wanted a discount or something for the amount of time I wasted. So now I get a call from someone at Xfinity which I didn’t answer and they want to schedule a call. So I can waste more time. Maybe just fix your app and whatever broken systems you have. So ridiculous. I need a drink after typing all this!.Version: 1.58.5
✓ Never using Xfinity againIn my attempt to cancel services, I was able to see that this is the most disrespectful wifi company in the business. Not only do they force you to speak with an app that does not have the capability to “cancel services”, even though it says it does... The number it gives to speak to someone does not give any guidance. All i wanted was to cancel my service, but I’ve yet to speak to a real person, and I am still getting charged (disgusting). When I try to remove my card information from the app, it will not let me. It is clear that Xfinity has structured it this way intentionally, so that people will get frustrated and unfortunately pay additional costs due to confusion and lack of communication on their end. I wonder how much better of a company they’d be if they focused on customer service instead of trying to squeeze every last penny out of them while they can. They most likely due this because they do not have a high percentage of repeat customers. Distrusting. Cancel my subscription you excuse of a organization..Version: 1.49.3
✓ Customer Service| Service Charges| Differential TreatmentIs my WiFi really secure when my service charges matches my credit card balances or how many photos I have in my telecommunication device? And, is my broadband and server really secure when a community employee that lives on the property can tell me every site that I browsed on the previous day? Am I really secure when my home security can be bypassed by a outsource tech in another country? Are you really protecting me when my equipment is out dated and you tell me you can’t update it to the latest version? But, you collect the money or demand it every month without a discount. Don’t you know as long as I’ve been a customer I’ve purchased the equipment already and your still charging me like I’m renting the equipment versus giving it to me. My privacy policy rights shows that it’s differential treatment between different people. Business customer service needs to be changed, consumers is what keeps a business growing and open..Version: 1.52.1
✓ No ResolutionIf you are considering Xfinity, please don’t! We had a hurricane 19 days ago and still have no internet service. I went to the Xfinity store today to see what was going on. Only to have the gentleman at the front desk argue with me that there was a pole down near my house. I had to finally tell him to stop saying that. He then stated that the area went through a hurricane, I told him that I was one of the survivors. I asked him how the power company could be doing such a hood and they weren’t. His response was, they have 40,000 people working on it. I told him that Xfinity should outside help as well. I asked him who I could call, his response was they don’t know anything either. My last question to him was, are we receiving a credit for the days we didn’t have internet, he stated I should receive a credit. I explained to him that there is a big difference between should and receiving. Xfinity just lost a customer. I will also be transferring my phone over. Do not use this company!!!!!.Version: 1.58.11
✓ Customer serviceWhile the internet service is very good, the customer service is not. It took me just about 1.5 hour to finally get some assistance with my bill and online account access. I understand the call center is very busy, but they should really try a bit more when it comes to training the reps. The customer rep I spoke to on Monday was helpful during that time. But fast forward to two days later and my billing question was completely ignored and so was the arrangement. Now I’m faced with insufficient funds in my bank account. When I tried calling in regards to this today, the lady I spoke to was non the less not helpful at all. She made me think she does NOT understand how a checking/saving bank account works. She was NOT able to help me and quite frankly, I really couldn’t understand her or the reasonings she was giving me. I gave up and I’m actually taking this to my bank. Comcast, PLEASE PLEASE train your customer service reps more. Help them be able to help us your customers! Again, my internet service is good but the service to get some help, clarification and answers is not helpful at all..Version: 1.49.1
✓ Completely nonexistent customer serviceThe pandemic forced myself and two other family members to work from home. Comcast first doesn’t give us ample notification that their data cap enforcement is reinstated so we lose our last courtesy overage month and offers no apology or reimbursement for it. Just take our money and continue as a blood sucking soulless vampire of a company that they are. Today, they can’t get their messaging right for an entire day’s service outage (no phone, no tv, no internet), claiming in calls to their service line, that is all automated btw, that it’s “a scheduled maintenance” that should have been cleared by 7am. It’s now nearly 10pm and still nothing. Checking on the app says it’s a service outage with no further explanation or estimate of return to service. Any communication to Comcast is met with automated answering machines!?!? Is there no human behind this festering dump to back them up? Is this how you treat your customers? No wonder you’re a hated corporation..Version: 1.58.3
✓ Absolutely the worstThe customer service with XFinity is abusive. I say that because we the consumers are put in the position of doing the job for them. Not getting a signal? Log onto the app and troubleshoot it yourself! Maybe after you waste a half hour or hour, they’ll let you talk to a human being. If that doesn’t work, then and only then may you access a technician. Who cares if you aren’t able to use the service you’re paying for until they can get someone (surely someone overworked, over scheduled, and underpaid,) out to help you. Or! Go to the Xfinity store, where you get to wait up to 2 hours just to talk to someone (also likely overworked, etc.) I don’t know about other consumers, but I already have a job! Have concerns to communicate? Write a review, which will obviously be ignored, otherwise their rating would be higher because they would have already addressed folk’s issues and the ratings would have gone up. Xfinity is just the abject, absolute worst. Ever!.Version: 1.58.8
✓ FkfinityGuys got “great customer service”, top notch for example anhinga how on your customers cuz you can’t help them is one of them. Another one is charging customers even when they get acp credit and when a led why they didn’t take the money from the credit “ well sir you had a technician come out to your home to install the equipment which there is a charge of 100”, Lies cuz we used our own equipment and had set it up by our selves, but we weren’t getting the full speed and the technician even told us “you weren’t gonna charged anything”. They charge me for something that they said they won’t and then try to charge the subject. Deceiving the customers is another “great attribute” of the company. Hey anyone else wanna get ripped off come over to ripfinity where the customers are always wrong and the company is always right. Oh you have auto billing and payment well we will still not give you the discount until after the first bill, you know we are greedy, thank you for choosing fkfinity!!!!.Version: 1.58.8
✓ This app and Xfinity’s website are both awfulYou’ve heard horror stories about Xfinity and especially about their customer service right? Well, while they have an ad campaign to try and convince us that they’ve changed, I can say unequivocally, it ain’t so. All I wanted to know was what cable modems I could use with my service since to rent one costs over $150 a year (more than most cable modems cost to buy). Both through the app and website, I found the location where I’m supposed to be able to access that information and after an hour of trying and being asked to logon about 50 times as well as being asked for my address and plan about the same number of times, I’m no closer to having an answer from Xfinity. Doesn’t it stand to reason that, after successfully logging in multiple times, they should know my address and plan type?!?! Oh yeah, another kicker, their website and app both say my address that they currently service isn’t recognized. Do they even test their website or apps to see if they work? It doesn’t appear that they do. The only good thing I can say about Xfinity is that their service works most of the time but heaven help you if you ever need anything outside of that..Version: 1.40.1
✓ Frustrated up to here!I’ve not been a fan of Comcast for years! Unfortunately, this is the only Internet Service my building offers! I was so hoping the name change to Xfinity would’ve greatly improved its reputation and its service. Boy I thought wrong!! Then I added insult to injury when I decided to end my 20-year relationship with Verizon Wireless to join Xfinity’s mobile phone service plan. I didn’t know the Internet and Mobile Service were two different services. So every time I thought I was paying for my mobile service, it was actually a payment going towards the internet! DOH! It wasn’t until they threatened to terminate my cell phone service for nonpayment that I learned the difference! I asked them to transfer the credit on my internet to my mobile bill, but they said they couldn’t do that. A refund was the only option. This company’s customer service is so unbelievably lacking on so many levels! Its automated services makes this non-combative, easygoing Christian woman want to beat the crap out of whoever created this less than helpful piece of crap!! I can’t believe my behavior! I’m so fed up with trying to work with them! They’re utterly impossible!!!.Version: 1.58.10
✓ FrustratingThis app is not intuitive at all and calling customer care is useless to help with the app. Apparently i have multiple accounts linked together and i need to unlink them myself to use the streaming service which im paying for. Unfortunately the customer representative kept telling me to go to settings/ account details and select Unlink. It sounds easy however theres no Account Details under settings so i cant unlink anything. Therefore the xfinity representatives and the xfinity documentation they sent me both cannot help me find the Account Details so im stuck in a contract now paying for a service i cannot access thru the app. This app is terrible. The fact that tbeyve programmed in such a way that representatives cant unlink accounts and remedy the situation and the fact that the stupid app has nothing of the sort in Settings and no options for linking or unlinking renders this app useless and i will have to continue paying for something that xfinity cant even help me access and resolve. Useless. Im so disappointed..Version: 1.57.2
✓ Commitment to Keeping Customers Connected - NOTI’ve had an ongoing issue with my internet connection for the past 10 months. I was required to reset my modem almost daily. Last month I started losing connection for hours at a time. Due to COVID, I now work from home and was unable to work. In a 2 week time span, 3 techs and a supervisor came to the house. The techs are the ONLY reason I gave a 1 out of 5 rating, otherwise I would give a -5 if available! They were wonderful!! I was given the supervisor’s email and was told to track the connection loss and send him an email. The issue continued after he left my home, so I sent him a list of the times I lost connection, after they left. NO REPLY. What happened to Xfinity’s 24/7 commitment to ensuring their customers have a connection? I’ll tell you what happened... it never existed! My contract is up next month and I’m seeking other options, rather than renew my contract with Xfinity, because why should I continue to pay for a service that doesn’t work? Btw... when the techs were at the house, they had two different neighbors tells them they were having issues and they described the same issues that I’m having. Which lead the techs to believe it’s the main box. Yet no one has been out to repair the box! Don’t get me started on the chat via the app... it’s worthless! The only thing they tell you is to restart the modem!.Version: 1.55.0
✓ Different name but same lousy service.I switched my internet plan from the blast to gigabytes plan because I want faster speed. Unfortunately at that time when I switched plan, my modem still using Docsis 2.0. So I could only get pretty much 1/3 from the gigabyte speed I paid every month. When I finally bought Netgear CM1200 which perfect modem for my internet plan. This app still showing my old CM600 and I’ve been trying to inform their technical support that somehow Xfinity system is still thinking I’m using the old modem. Therefore whenever I ran diagnostic to my system is always showing that I have problem with my modem signal. Even after buying the right modem for the bogus gigabyte plan, when I test my internet speed the reading is exactly the same result with my old modem. I know every time I called their horrible customer service, the agent is always suggesting me to renting their equipment. Perhaps this is the Xfinity trick to forced their customers to rent their modem. Too bad Xfinity is “THE ONLY PROVIDER” in my neighborhood, so I have no choice but to let Xfinity robbing me. Since the review system can only give 1-5 stars. My rating for Xfinity App plus their service is Xfinity OWED me 5 stars instead..Version: 1.54.0
✓ This Xfinity app is setup to Rip off customersThe app is extremely efficient & convenient at ripping you off by making it easy to increase your monthly payments so you pay more money 💰 💰 to Xfinity. This app DOES NOT give you the option to downsize your services in order to reduce your monthly fee and save some money when you need to. Xfinity makes it as difficult as possible and extremely inconvenient for customers to modify their services and save money. If you’re not paying attention when using this app, you can accidentally & very easily add unnecessary services in less than 15 seconds. Then in order for you to correct your mistake, you will have to call by phone and spend around 30 MINUTES or more of your valuable time waiting for the “customer service” rep to correct your error. (Remember the customer recording of his call to Comcast that went viral on the internet, when Xfinity/ Comcast made it extremely inconvenient and difficult and gave him the run-around 🏃 every time he called “customer service” to cancel a service?) If Xfinity reeeeeally cares about the customer, they should make it possible to downsize services by using this app!!.Version: 1.28.0
✓ Terrible appI had the brilliant idea to get this app to help me manage devices, specially my son’s PS4 times. When I set a restriction of only 4 hours of play then turn off wifi... this app did the same exact thing with ALL DEVICES at my house. I will wake up and no signal, I will have to go in and “unpause all other devices” I was so busy with going back to school this past week that I didn’t pay enough attention, until Saturday came and again I had no wifi and called Comcast about 5 times and talked to 3 agents total. They didn’t know what it was, they all will troubleshoot and reset the modem. Until I could get into the app and chat with someone within this app that could help me. No one else could. So beware to use this app because if you don’t have wifi to login and fix the problem you are stuck and NO ONE from Comcast can fix this issue!!! So I had to get in a browser on a hotspot wifi and enter my email and password manually to finally access the app online. Big mistake! My advice... uninstall ASAP. It took me a whole week and my beloved Saturday to figure out that my only problem was this app..Version: 1.54.0
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