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Wyndham Hotels & Resorts App Complaints & User Negative Comments 2024
Wyndham Hotels & Resorts app received 44 complaints, negative comments and reviews by users. Have you ever had a bad experience using Wyndham Hotels & Resorts? Can you share your negative thoughts about wyndham hotels & resorts?
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Wyndham Hotels & Resorts for Negative User Reviews
✓ Sweetheart1990Easy to book rooms but the policies and rewards system is hard to comprehend. There isn’t consistent material explaining the member level perks. Based off what one e read through the explanations each level members are offered As a blue, silver, gold, diamond, platinum (such as myself) find it inconvenient as a platinum level member that the COVID-19 pandemic seems more of an excuse than a reason for why at least half the member perks/rewards aren’t attainable currently. Also I almost never receive my points I’ve earned and even purchased with my debit card at the appropriate time needed for me to redeem them all.... this is frustrating. So although it’s easy to report a missing points issue with the app I’m not satisfied with the results or explanations I’m given and sometimes I don’t get the decency of being responded to at all..Version: 4.2.5
✓ Sleeping in my car cause of themI join the rewards program they tell me if I stay in a motel for two days I’ll get the third free. The motel was awesome. I call the rewards find out what I got to do and after transferring me to the wrong people over for times hanging up on me, yelling me telling me the rewards program doesn’t manage the rewards and then a nice lady helping me out put me on hold for while to see what’s going on because she agree with me it disconnected call back now to get were closed call tomorrow to another nice lady today saying she understands but GREG her supervisor say to bad. It 1020am Sunday March 8 and noon i check and it’s not there problem even though they sold me on idea but I’m got to leave the motel Ca and sleep in my car at the park cause I didn’t save and go to different place I listen the Wyndham rewards. They are lied and I say if you too had a bad time I’m Calling the BBB, Turco files if you know San Diego’s it’s a news program that deal with crappy people.Version: 3.9.9
✓ Glitchy app - kicks me off and stallsIPhone X user. I’ve had this issue on my previous phone as well. The app periodically kicks me out, and the app doesn’t allow me save the user name or account number, just the password. Unfortunately, I usually discover I’ve been logged out when I’m on the road and in need of a hotel for the night. Without fail, I’m forced to contact the customer service number - or I could log on using the website which makes the app pretty much obsolete. Other issues - reservations stalling while I haven’t a full signal. Both happened today requiring 2 customer service calls - 3 including the one that left me in limbo/forgotten. Also, when calling customer service they don’t let you off the phone until you get a sales pitch when you just want confirmation that your reservation is complete. The Sorting function often fails as well. I’ve never had issues with Priceline or other apps. For a frequent traveler that books about 60 hotel stays a year, the glitches make it unreliable as of late.. I’m a rewards member and I hope they fix the issues. When it works, it’s helpful but It should never take close to an hour to sort out and book a reservation. Hotel discounts seem to be requiring more and more reward points so they need to make the app more reliable if they want frequent travelers to be loyal..Version: 3.9.9
✓ Worst customer service, broken app/websiteI’ve been trying to redeem points for three months now. I’ve tried calling, tried emailing. The one time I got connected to someone, to her credit, she did try to help, but, surprise, the website wasn’t working, again. So I was told to keep trying. No surprise, that doesn’t work. I can’t redeem points in the shop or the app. You can only view the shop if you’re logged out, and you can only put something in your cart if you’re logged in. If you try and use the app, it loads a completely useless webpage where nothing is accessible. Clearing browser history, turning off VPN and accepting cookies don’t work. What is the point of a rewards program if nothing works? UPDATE: I called guest services and a very helpful and sweet lady was able to redeem the points for me. But if this is how I have to redeem points going forward I’m not thrilled about it..Version: 4.2.7
✓ Not functioningDeleted after about 5 minutes. App refused to let me book any longer stay then one night. They want us to use apps and then we waste our time downloading them and the FAIL. Contact hotel directly might have a better chance..Version: 4.2.16
✓ Still buggyWhen I use the app to make a booking, I am unable to select the saved card and the scroll feature to get to the bottom of the screen is glitchy and not smooth. This defeats the purpose of otherwise good app. I have returned to booking through the browser. Please fix this and I will update my review..Version: 3.9.8
✓ La Quinta was WAY betterSorry la Quinta sold to this group. Their customer service was amazing and the app was terrific. Wyndham is awful. Now that Wyndham is letting each hotel set the dog policy, and charge, it’s a nightmare to figure out if pet rooms are available and the cost. Customer service is a joke. I called to make a reservation and the gal put an old number on the reservation so it never showed up in the app. And she never added the dog. After multiple emails and calls, finally one said the gal put a closed account number on my reservation, but could they switch it to my actual number? NO! How can a customer service place not be able to add a customers account number on a reservation. Plus after every single call, they tried to upsell me on a bunch of things. So annoying! I’ve had to call each hotel on our driving trip individually to find out their dog policy and the charge. We were very loyal la Quinta members but no longer feel the same with Wyndham. We’re going to use up our points and go with a chain that actually has some customer service. If we’re paying extra to take our dog with us, would rather go with a group that appreciates its customers. We miss you La Quinta!.Version: 3.9.2
✓ Rewards system impossible to useI was a member of the La Quinta rewards program but have not used it for quite awhile. Assuming that the account was wiped out in the Wyndham merger, I downloaded the Wyndham app and tried to register a new account. The system told me my email already had an account, so it prompted me to reset my password. That proved impossible with the automated system, however, because it did not recognize my phone number. Again following a prompt, I called a toll free number to speak to a live person. She also could not make the system work and so transferred me to another live person to assist in opening a new account. This person seemed to struggle with every street name and city name and phone number. Eventually I just gave up and booked online without using the app, hence the two star rating..Version: 4.2.9
✓ Mr TaylorUseless absolutely useless.Version: 3.9.8
✓ Always some type of errorEvery time I try to log in. It always ask for the street I grew up on. Then says error occurred try again later. I have So many other hotel chains apps to choose from and are hassle free. Don’t need the aggravation from this one. NOT IMPRESSED.Version: 3.10.0
✓ Disappointing and slowThe app does not sync with the information in the online site quickly enough. It’s very confusing and difficult to know what your current membership stays is. Points very slow at being updated. Very disappointing..Version: 3.8.6
✓ Call center and frustrationThe app could be useful but it routes you to a call center in India and that are worthless except for the occasional traveler. The app does not update you points quickly and you are unable to post reviews of the hotels. The hotel can have several rooms available but the app will say none. This appears to be because some hotels don’t want the call center bookings or to give out the rooms with points or a discount. If you run into issues google the hotel and just call the hotel directly it will save a lot of time and aggravation. It allows you to search for hotels well and provides nearby hotels when traveling. It’s a shame that the support is so poor and that we are directed to a silly call center to be given sales pitches and scripts. Even when you are in the higher levels the app routes you to the same worthless call center..Version: 3.8.4
✓ Fine, but no iPhone wallet option.I gave the app three stars as it’s fine to use, I would have given it four stars if it allowed you to download a copy of your membership card to the iPhone wallet like all their frequent stay competitor programmes do..Version: 3.8.8
✓ Needs More FunctionalityUnlike most Hotel Chain Apps Wyndham doesn’t provide basic features for frequent travelers. What’s missing: Saving regular search criteria like # of guests, pets, children, parking options, etc. this app not only requires setting these things when entering the app, you have to reset them if you decide to find a hotel in another city, like booking 2-3 stays on a trip. You can’t set hotel preferences like with other Hotels, like ground floor or upper floor, near elevator or away, elevator only due to physical limitations. Also lacks ability todo early checkin and chose a room, which we did get to do with La Quinta and with two other hotel chains. Finally, they often say you have to contact the actual hotel for availability of rooms for disability or pet needs. Unfortunately they don’t provide phone numbers for the actual hotel, instead you call their 800# and go through a few minute process to get the number because their central booking can’t answer the questions listed on the app..Version: 4.2.5
✓ JPTrouble enrolling as member. Not friendly.Version: 3.9.8
✓ ScamDo not in trust what you search. They need first step to put bank account..Version: 4.4.7
✓ Clean interface, still infuriatingAlthough the nice new interface is very clean, there’s still several things that need to be fixed. The first and most frustrating is that every single time I have to enter my corporate ID number in order to use my corporate ID rates. Why can’t it save that to my profile? Secondly, I frequently book multiple rooms, But it is impossible to book different room types under a single reservation. I can’t book one room as a king (for me and my wife for example), and then another room with twin beds. Choice hotels and other websites do this without a problem, why not Wyndham? I prefer functionality over beauty. Work on it! Update - over a year later, still the same! Annoying! It is bad for your business Choice does it better!.Version: 4.2.15
✓ Account NO CreateCan’t judge the app if you can’t create an account using the app. Poorly developed account setup - at least for the iPhone. I can create, I believe, an account - at least it says I did. But trying to then login, the results are, “Account cannot be confirmed. Please call.” I then tried creating the account online. But it appears the account was already created. But still unable to login to account. “Please call.” I then tried the option to recover account information. But to do so you must have account information. “Please call.” Not sure why the setup is even an option in this app. The app (as well as website) should just provide their phone number from the beginning. That seems to be the ultimate step to successfully create an account. (Haven’t called their number yet. Hopefully there are better results than this app.).Version: 4.2.12
✓ Beware. Don’t believe everything you read in the app.Booked a hotel through the app that listed an “airport shuttle”. I only found out upon arrival that the hotel only runs the shuttle between certain hours. Spent $45 on a cab. I informed Wyndham of the incorrect listing in the app and they took zero responsibility for it. Told me to contact the hotel. As of writing, the app continues to list the “free airport shuttle”..Version: 4.4.9
✓ ProblemHi unable to join the App it won’t allow me to select Continue so what is the problem? I have turned phone off and on and still same problem.Version: 3.8.8
✓ Waste of time so farCan’t log in to app after signing up. Keeps telling me to go via password reset and then error message. Deleted app and downloaded and same message. Totally frustrated.Version: 3.9.2
✓ App resolutionDoesn’t support the bigger iPhone screen sizes from the past 4 years. Scrolling is very slow and laggy..Version: 3.9.0
✓ Points headacheConstantly have to chase my points like a dog chasing a bone!! They say they will be auto added with 5 working days but NEVER happens. Constantly have to email them to find out what’s going on. Being a diamond member , don’t mean nothing. Very disappointing..Version: 4.2.5
✓ Great hotel appGood app but gone up very expensive now.Version: 4.4.2
✓ The App is bad, the overseas customer service reps are worse!I travel weekly and I use the app to book my stays at Wyndham brand properties. A couple of weeks ago I booked a room through the app and then, when I reserved, it changed my dates to one day before! This wasn’t a mistake on my part, because when I tried to book for another week it changed my dates again! I didn’t click reserve the second time because of the app’s mistake. To fix the mistake the first time I had to call Customer Service. It sent me to an overseas call center! The agents were slow and the whole process was a huge, time consuming inconvenience from beginning to end. Really, Wyndham, I will pay more per stay if it means I can speak to U.S. based customer service representatives who don’t use 1990s technology to fix a 21st century IT mistake made by your app developers. Long story short, book through the website! It won’t change your dates on there..Version: 3.8.3
✓ App doesn’t work anymoreApp not choosing dates. Plus all decent hotels not available using points or now double the price. Didn’t mention this when I was paying good Money for the rooms..Version: 4.2.14
✓ Read the terms and conditionsJust like we’ve been seeing all over,your privacy is not protected with this app. Everything works as it supposed to, until you’re ready to delete it. You will then receive an email as to how they are not going to delete your personal and private information because they bloody well sold it the third parties..Version: 4.4.9
✓ Don’t know what happenedIt was a bit confusing after getting rid of LaQuinta app and just using this. Finally was able to figure out the app and it did what it was supposed to do. Starting a few months ago it started doing this thing where it would boot you out. One time I ended up with 5 reservations at 3 different hotels and it took over a month to receive all the refunds. Now I’m getting a message saying it doesn’t work on my phone at all even though according to app info and system updates it’s supposed to. Would definitely like if it could get fixed. Using the app is easier than going to website in order to be able to use points (which has occasionally closed out and rerouted me to app which doesn’t work).Version: 4.2.0
✓ Opportunity For Guest, Staff, Rewards ImpovenentHello, I am a Wyndham Rewards Dimond Member. I have been staying at Wyndham Hotels full-time since February. I have found the App to be a bit difficult to use & the point system rather misleading until getting into the ‘fine print’. Also, I had a few issues during my stay while in California. And upon attempting to resolve the matter I realized there is no way for hotel staff to interact directly with Wyndham Guest Reward Services. I feel that by opening up a channel of communication or at the very least a 24hr live-chat would be helpful for all parties involved. If hotel staff had an option to provide/request points on behalf of guests I feel this would create an environment for trust, positive communication, & guest retention-rate. If implemented correctly a system such as this could increase overall guest satisfaction, provide hotel staff with options for diplomatic conflict/miscommunication resolution, & led to additional guest bookings as satisfied customers continue to book via the App to redeem Wyndham Rewards Member bonuses. Thank you..Version: 4.2.5
✓ From 5 Stars to Zero Stars***Update after developer reply asking me to reach out again*** I contacted a customer service manager (Robin) and told her I was disappointed in the Diamond Rewards program and mentioned I was thinking about writing to their CEO. Her response? (Verbatim) “If you want to complain to the CEO, have at it. “ then hung up the phone on me. Btw. On two recent stays I wasn’t upgraded to a suite as entitled as a Diamond member. You people need to get it together. We’re Diamond Rewards members, the highest level and Wyndham promises to wow with exceptional service. We recently had a few booking and upgrade issues and needed to contact Diamond support exclusive phone number which basically is a run of the mill overseas call center with little in the way of actual skills of comprehension. You explain your situation and they read from a prepared script. You rephrase the question and they re-read the same prepared script which doesn’t even remotely address your situation. Speaking to other agents yielded similar results. There is no real interest in you as a customer, certainly not anything like the elite service they claim. We’ve been members for years and have noticed a steady decline. We also pay annually for the Wyndham Rewards credit card but this is our last year. We have about 100,000 points left and will use up our earned stays and then leave for good..Version: 4.4.2
✓ Run, don't walk from this appI am a member of every major hotel rewards program as I travel probably 100 nights a year for work. This is the only app that won't allow you to track future reservations in the mobile app. Some seem to show up while others don't. I've called the Days Inn Penn State three times now go give my rewards ninety for the reservation. Each time I accuse them of not entering it because it's not showing up in the app. This last time I had them read my rewards number to me from the reservation. Yep, they have it. But for some reason this stay won't show up in the app. I have a stay reserved at a microtel at mansfield Univ in May and it is showing up, however. I emailed customer service. They claim they will respond within 48 hrs. That was a week ago. No response. I called customer service. On hold to Chinese restaurant music for over 20 minutes. This app and this brand apparently could care less about the customer experience. I do my best to avoid their properties as a result. If they don't care enough to fix their app and customer service issues, I don't care to spend my or my company's money at their hotels..Version: 3.9.1
✓ Unsuccessful reservations and loss of original discounted priceSeveral times I have used the app and the reservation has not gone through. We’re not receiving a confirmation email for Wyndham after booking and using the checkout application on the website. I end up paying more because the reservation did not go through and therefore end up losing the original price and having to spend 2 to 3 hours on the phone. I feel that that diamond member reservations, because I am in Diamond member, should be able to add points and make reservations when the rewards department is not open. It is very inconvenient for people. And it is very alarming when you think you have a place to stay and then you don’t. The last time that this happened I ended up spending three days on the phone finally getting the rewards department on the last day. The The excessive time is not necessary and Deems is not very good customer service because the website is not working. Please improve the website so that reservations are at leased confirmed and secured at the time of completing the reservation on the website. Thank you so much. Again this is not the first time it’s happened. This has happened several times throughout 2018 and 2019. Thank you so much and I hope that you can improve the operations of The Wyndham website because it’s very Scary, concerning, excessively stressful and dis-tasteful because it happens at the last minute. Warm regards.Version: 3.9.1
✓ LaQuintaMy husband and I spend a lot of times in motels, he works about 3 & a half hours from our home so motels become our home Monday thru Friday! So needless to say we are Wyndham diamond rewards customers and should get the perks that go with that, but we’ve never been given a room up-grade (even after asking numerous times at a Ramada, tried to get a late check out at a LaQuinta & they wanted to charge me for it!) I absolutely refuse to stay in a dirty motel room & let me say finding clean ones has been far & few between! I mean come on housekeeping..common sense says u need to wipe down the things everyone touches, the door knobs & lite switches, tv remotes, heater/ac units etc.) If only these motels would pay me for the cleaning I have to do, our rooms are always cleaner when we are leaving at the end of the week then they are when we got there!! So Wyndham if u are looking for a secret stayer to rate your motels, e-mail me! Some places need some serious help in that dept!.Version: 4.4.1
✓ App too glitchyI travel for work each week and use this app constantly. The points add up quickly and I like being able to have my account up whenever I need to book a stay quickly. However, the app itself is way too glitchy. Constantly crashing, getting error messages each and every time I open up the my stays tab. I use this app on my personal and work phone and it’s the same on both. “Error while getting room details”. They need UX/UA consultants to come redesign the app and fix other issues as well such as a pet option to see if hotels are pet friendly. I’m finding when I press on different things the app is also very slow, and this is not an issue with connection or Wi-Fi..Version: 4.4.2
✓ Fix App PleaseI just downloaded the app. It’s very glitchy. I went to the web to sign up because the app kept restarting. After I signed up answered all questions, I logged into the app. It keeps saying something is wrong. Happens more than 4 times then logs me in. It’s says hello and my name. I click to enroll in the special. It takes my Face ID several times and says somethings wrong. Logs me out and I start over. It tells me my password is wrong. I never change it because it is correct. I kept pressing submit and after 4 or 5 try’s it lets me in. I get to the security question and it does the same thing. I never alter the answer I just keep Submitting. It finally takes my answer and Face ID then logs me back out and sends me to the sign I’m page again for the entire process to begin again. So frustrating Update: The website is glitchy too. I log in, answer security question and it circle back to the login in. I’ve completed 3 times now. I give up..Version: 4.2.5
✓ Sign up nightmareI have no idea how the app works since it won’t let me sign up. I can’t just join because I already have an account apparently. I can’t do forgot my password because I never set up an account online according to the app. The only other option is to enter you member number, which I don’t have. I tried to use the site to contact them but you cannot do that without a manner number either. There is a phone number but I’m not going to call and sit on hold just for the right to do business with them. Update: they asked me to communicate with them about the problem but, again, I need to either call them or have a Member number to send a message. It’s like they don’t read these. I’m not calling you on the phone. If I need to make a call you have already failed. All I want led was to sign up which I cannot do without already knowing my supposed member number. Communicating with me afterwards without any solution at all just makes me more angry.Version: 4.2.15
✓ Works for the most part except modifying reservationI am beyond frustrated. The app for the most part works for making reservation, canceling reservation. haven’t gotten the chance to use the checkin functionality yet. But modifying reservation is very frustrating. Function wise I can work with it but the rate calculation is unfair. For example, when you have 3 nights reservation and you need to cancel one of them, instead of removing one of the night and adjust the total rate, the rate for the whole stay recalculates and causing us to pay more than what we should. seems like we are getting penalized for changing the stay. Please update the algorithm for canceling one or more nights so that it won’t recalculate the whole stay!.Version: 4.2.15
✓ Check In via appI received an email asking me to download the app to check in. I downloaded the app and created a profile, but when I went to click submit, it said I already had a profile and I needed to go to the login page. I went to login page, put in my forgot password info, got a message saying that I do not have an account. Not a great start, I ended up verifying through the hotel that I was checked in. Big waste of time..Version: 4.4.7
✓ Difficult site to useTrying to book one night, had to book 2. Annoying waste of points. Better to charge more points if only one night..Version: 4.4.2
✓ HopelessThis app is marred by aparently being completely abandoned by Wyndham - which is almost the same state their website appears to be in as well. The biggest two failings are: 1) The app seems incapable of remembering login details, so you have to log in every time you launch it. If this was intended as a security feature then it is probably the worst way it could have been implemented. What is wrong with allowing me to set a PIN like other apps do? 2) If you want to search for a booking, you have to know the exact name the booking was made under and the booking reference. Given that this is attached to my reward number, why am I not able to just see a list of upcoming bookings? Do yourself a favour, don't bother with this app, it only makes things less convenient. A sad allegory for the contempt Wyndham seem to hold for their customers..Version: 1.1
✓ DisappointingI signed up weeks ago to get both me and my partner as rewards members. Every time I try to book him a room using the app and the discount an error comes up on the page meaning we have to book at the normal rate. I wanted to book him a room for the Days Inn Durham for tomorrow night (1st March) but have had to now find him another hotel miles away from where he needs to be! I was so excited when we first signed up as thought the points and discounts would come in handy but had been more effort then it’s worth!.Version: 3.8.8
✓ Wrongfully Charged and Customer Service is a JokeI tried booking a room using this Wyndham Rewards app back in January and was notified on the app that it was currently undergoing maintenance. Not sure what this meant, I tried booking again. And again it said the booking could not be completed due to app maintenance. I finally left the app and booked online. A few weeks later I discovered that I was charged twice (full price) for the hotel room I tried to book through the app. I never saw a confirmation email and was never notified within the app that my booking request went through. I’ve called the apps costumer service and have been hung up on, given the runaround and have been told that it was my responsibility to cancel the bookings that I didn’t even know about. The costumer service agents clearly do not have care and are only concerned with the company’s bottom line. I’ve never felt this helpless when dealing with a customer service agency. It’s completely turned me off of Wyndham Rewards. I will be taking my business elsewhere. I recommend booking online. This app is faulty and you may be wrongfully charged. If this happens, good luck getting any resolution at all..Version: 4.2.5
✓ We miss the old La Quinta.. Don’t bother with WR.We started using La Quinta when I joined the military- made PCSing a dream with the kids and dog. Last night was our first stay with Wyndham Resorts La Quinta and first time using the app. Total garbage. Not only did the app give me the wrong estimated mileage to the hotel (app said seven miles, GPS said 25) but upon arriving at the hotel suddenly they didn’t have the room we booked through the app (two double beds for two adults and two children) so the front desk put us in a room with a king and told us she would bring a roll away bed. After about an hour and putting the kids into the king bed (it was after midnight at this point), we get a knock on the door to be told they only have roll away cribs. My five and three year old were NOT going to fit in that crib. So ended up trying to all sleep in the king size but my husband and I eventually took to the floor. We have never had an issue before with any La Quinta but last night was the absolute worst. And for over $150 to not be comfortable- that’s insane. We will be trying to get our money back..Version: 3.9.2
✓ Booking bookThere is a bug in this all when booking a room. Everything is fine until the booking is confirmed...until you find out it’s gone minus one day check-in, check-out. At first I thought it was me, then it happened again, then again...and now I realise very, very clearly it’s not me - it’s the faulty app!.Version: 4.2.5
🙂 Wyndham Hotels & Resorts Positive Reviews
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⛔ Wyndham Hotels & Resorts Problems
