Banfield Pet Hospital App Positive ReviewsBanfield Pet Hospital

Banfield Pet Hospital Positive Reviews

4.8
4.81364 star

Total 20 Positive Reviews

Banfield Pet Hospital App User Positive Comments 2024

Banfield Pet Hospital app received 20 positive comments and reviews by users. Can you share your positive thoughts about banfield pet hospital?

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Banfield Pet Hospital for Positive User Reviews

Love the appI love the app because you can view pet records and payments; As well as, schedule office visits. I would like to see a change in the app that will allow me to see the diagnosis as well as the medications prescribed during the visit. Currently the only way to see some of this is by selecting the time line. Unfortunately, you do not see the office visit notes that our made part of the record..Version: 2.0.2

Tech Support & BanfieldIt was necessary I contact Tech Support in order to get my on-line account set up on my phone today. I am so pleased with my decision to select Banfield Pet Hospital for my new little kitty’s care, and the tech support I received today was invaluable. She was very patient and helpful with getting me all set up. The doctors & staff have also been extremely helpful and caring. I honestly feel that I could not have made a better choice in selecting Banfield Pet Hospital. Thank you!.Version: 2.1.0

Lost the vaccine summary feature?I used to be able to pull up a summary view of vaccine history for my dogs that I used to check to make sure they were up to date. I also used it as a reference for groomers, daycares, and boarding facilities who need proof of vaccinations. The new app is slick and all, but that summary view was the single most valuable feature for me. Now I have to go back to remembering to get a print out of vaccine history or open each record in the timeline one by one and I’m not sure what the logic is in the new app for how far back that timeline goes..Version: 1.2.8

Most amazing vets I’ve ever been too!I love banfield hospital and vet in Concord. NH! All the veterinarians are so friendly and nice and explain everything to the full extent! They are caring and loving with your pet, who to me my little Sadie is my 4th child! ❤️She broke her leg from my fiancés doberman pincher jumping in her as he ran out of the house and he’s 114lbs! OUCH! I cried a lot with her every time she cried in pain, I can’t help it, I love her so much! She went for X-rays and now has a soft cast on and the whole staff is amazing there!! From the time your greeted till the time you get your baby back! I have had pets through the years, but this is the best and most amazing vet I have ever been to! If you haven’t been here yet, I suggest you try it! You won’t be disappointed. I wish I could post a pic of the awesome purple cast they did with a big green heart 💚.Version: 4.3.0

Banfield clearly investing in the appI rarely write reviews but this app has come a long way, adding 24/7 vet chat and making the appointment process 100% online (previously they’d have to call you back to confirm) and ability to easily add to the appointment to your calendar. So clearly the powers that be at Banfield have decided that investing in mobile (and web) is a priority and have hired a solid app dev team/shop. Well done! One small bug: image uploads in the vet chat doesn’t work (ios 13.1.2 on iphone 11 pro), but email workaround does the trick..Version: 1.2.14

Pet careDr Wray and her team at Banfield North Ridge Are amazing. They care about your pet as if it was their own . We called due to our girl having a serious cough and she was able to be seen right away even though they had a full schedule . They took xrays and treated her so well . As a fur mom, I was so anxious and nervous of something very serious but they kept in contact the whole time and assured me everything is going to be ok and she will have a positive recovery . We will officially be switching to Dr. Wray and her team. Thank you north ridge for taking such awesome care of my fur child ..Version: 3.0.4

In love for years!I have been taking my pets to Banfield for at least 5 years. When I found out about their app, it made my life a lot easier. I was able to request an appointment, check my pet's lab work results, view her medical history, and so much more. The only problem I have is appointment setting. You are able to request, but it isn't guaranteed. I feel they should display only available times and dates. Minor fix. I still highly recommend this app..Version: 1.2.3

5 stars x 2I was skeptical about using Banfield at first. I NEVER would have considered bringing my pets to Banfield. After all, it's not your neighborhood vet; Banfield is a subsidiary of PetSmart - a "chain"-type business. Luckily my wife ignored me & went to Banfield per a few recommendation. To my surprise, the cost/value of their healthcare programs & the quality of their veterinarians & pet care are excellent! We have been w/them for 4+ years & are very happy. So, what's the likelihood that they would create a great app? Again, my expectations were low, but they did it! It's a stable and basic, but mostly comprehensive app - find closest Banfield, keep basic healthcare records, setup appointments & get reminders, keep a journal, & other features. If you bring your pets to Banfield, don't hesitate using this app. If you are in need of a veterinarian hospital, consider Banfield..Version: 1.2.3

Could be betterI do not like the fact that I can’t edit my pets name to add a last name. I also do not like the fact that I cannot delete my pet when my pet passed away. In addition I do not like that it did not have a notification or a warning that my wellness plan was about to expire. I had requested and appointment never got a call back, request a second appointment got a response but the appointment never showed up on the app. Now my pet does not have an appointment because the wellness plan expired and they still have yet to reach out to me..Version: 1.2.3

New and improved?I’m not sure about the negative reviews from a while back but this is basically like an EMAR for your pet. The vet chat works well, Dr Perkins addressed my concerns before my pup was scheduled for neutering within the scope of her abilities online (it’s like a suggestion section, they can’t really diagnose or prescribe over chat I’m guessing for legal reasons) I’m about to use it again now actually. The fact that you can check everything (weight, vax schedule, visit summaries) through this app makes it 5 star..Version: 2.0.7

LOVE BANFIELD!Our vet is amazing! I took them to Banfield when it was at Petsmart, and love the new office. They have been so welcoming, fantastic and caring with both my fur babies. Their Optimum Wellness Plan is a MUST for any pet owner. I am so happy with it. 24/7 vet chat, routine vaccines, unlimited office visits. It has truly helped us! The App is wonderful. Schedule your visits, vet chat, and keep up to date with your pets records. It’s easy to pull up your pets records for the Groomers. It has it’s own section just for that. Fantastic! 💕💕💕🐾🐾🐾 5 PAWS ALL THE WAY!.Version: 2.0.0

One thing neededBanfield has provided excellent care and medical plan for my senior dog. Now my new pup has turned 2 and the care and plan is excellent. As for the app, it is fine for me to check things but one thing is missing (unless I haven’t found it). Because my gal is a therapy dog, she needs to present paperwork concerning rabies and fecal testing. I wish there would be a page that shows due dates for everything not just what is needed at the next appointment—in other words, a page like the top sheet that I get to take home after an appointment that includes regular inoculations and tastings..Version: 1.2.3

What happened to your App?!I’m very disappointed ☹️ I had everything in my app to where it was easy. Now that you have the new version it doesn’t recognize me or my pet. I have had banfield membership over a year. Now when I get locked out I have to request to get in and when I get in it’s the old version where all my information is there. I don’t know what you guys did to change it but it’s not a compatible version anymore. ☹️☹️☹️.Version: 1.2.11

Loving the easy but wish for a few upgrades.I love the easy of scheduling an appointment - both for exams, and illness/injury. I do wish they could give you automatic alternatives when your current office is has no availability. I have to use the back arrow to click for other offices appointment times and some times required me to start from the beginning. I do like that you can still look for next available of the current office. What I found most AMAZING is the chat with the vet part of the app. Getting my concerns answered quickly is a time saver as opposed to calling the office and hoping someone picks up. Another time saver is they will tell me when it's not necessary to take baby in. I really enjoy this app..Version: 4.4.1

A great app for a great companyIt just makes it super easy to take care of our little fur babies. Banfield has never done me wrong and I know I can trust them with my fur baby at any location really because you can tell that they have a thorough hiring process so they only get the most friendly and best people for the job. Would recommend for anyone who hasn’t try it and also to check out the pet plans. The pet plans are a great way to make sure you fur baby is always taken care of at an affordable price..Version: 2.1.0

BanfieldI see a lot of people stating that Bandfield is a subsidiary of Pet Smart. Well, it’s not. Banfield is owned by Mars. It is just convenient to rent a retail space inside a pet store. I have been a customer for 14 years now in 2 different states. Banfield may not be for everyone, I find it convenient and have had 4 pets enrolled at a time. Do I have a preference for doctors, of course, I do. You can tell whose is just looking at numbers and who is in the profession for the animals. Just recently moved to a different town and made an appointment for one of my fur babies and was delighted with the veterinarian and her staff..Version: 1.2.4

Love Banfield Hate the AppThe concept of this app is a great one but I’ve never been able to complete a task using it. I’m either logged out, submissions get stuck in process, I can’t log in, or the app just shuts down. I’ve tried scheduling appointments through the app several times and have never been successful. More time was wasted attempting to use the app than it would have taken to call. I can’t rely on using the vaccine record feature because the app is so unpredictable. This app could be so convenient if it would work properly..Version: 1.2.11

Dog was very sickTried to bring my baby in to be looked at because he wasn’t acting right and wouldn’t eat but none of the Banfield offices would see him due to no openings available. I think they should at least have briefly seen him to see if it was an actual emergency or not because our plan doesn’t cover hospital visits. We did take him to a clinic and it wasn’t an emergency AND it costed us over $800. I’m glad that he wasn’t in diabetic shock but they shouldn’t turn away animals that are very sick..Version: 3.0.3

Thank YouMy pup had his first tooth extraction(s) which sent my anxiety through the roof as I waited by the phone at work for a doctor to call. I received frequent updates and constant reassurance on Yoshi’s wellbeing. Yoshi and I appreciate the thorough, caring and empathetic staff at Banfield - Clifton Park. Thank you so much for taking the time to answer all of my questions, address each and every concern and most of all caring for Yoshi with patience and kindness. He can be a bit grumpy, but I trust in due time, he will shower you all with his kisses for all that you’ve done. Thank you all for all that you do. We look forward to a lifelong partnership with the team at Banfield- Clifton Park..Version: 3.2.0

Love Banfield Clinic In CarroltonWe have used Banfield Clinics all over the state of Texas! We have moved a few times, since we have had Bear, the past 4 years. We left the Carrolton area in December of 2018 for North Richland Hills. There are plenty of vets around here including a few Banfield clinics. Our family, especially Bear fell in love with the front staff, the vet techs, Dr Martin & Dr Bell. There was one vet tech in particular who got down on the floor to all Bear to check her out and make him feel comfortable. It didn’t take my big Pit Bull baby long (maybe 45 seconds to a minute to fall in love)! Next thing we knew he was sitting down her lap like and child would. Just confirms my gut feeling that he doesn’t realize he’s a dog. He used to never go in back with the lab tech in Grand Prairie or Mansfield. I would have to walk him back there in that (employee only) get him comfortable and then walk away. The vet tech in Carrolton named Amanda earner his trust and would follow her anywhere. So we still drive from North Richland Hills to Carrolton to get his health care. We move that Carrolton family. Unfortunately, we learned here recently Amanda and her man have moved to Colorado, the only positive is she’s still at Banfield in Colorado. Amanda Bear misses you so much. The Banfield Carrolton team gets an All-Star team in my eyes!.Version: 2.0.4


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