CarGurus: Used & New Cars App Negative ReviewsCarGurus

CarGurus: Used & New Cars Negative Reviews

4.8
4.83096 star

Total 87 Negative Reviews

CarGurus: Used & New Cars App Complaints & User Negative Comments 2023

CarGurus: Used & New Cars app received 87 complaints, negative comments and reviews by users. Have you ever had a bad experience using CarGurus: Used & New Cars? Can you share your negative thoughts about cargurus: used & new cars?

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CarGurus: Used & New Cars for Negative User Reviews

ReviewThis is a good app to find cars but there is just one problem. It will send you notifications saying that there is a new car in your area but it will be 100+ miles away. That bothers me because it makes me think that y’all are just trying to get me on the app. Other than that, just always make sure that the dealer is good. Me and my boyfriend went to a bad dealer and left with no car because he didn’t even wanna see if my boyfriend was eligible for it..Version: 2.29

RubbishIt never gives what you want when you use the filter.Version: 2.14

Never worksApp and website have been “stuck on interstate 404” for over a month when trying to view “my car(s) for sale”. Uploads pictures upside down. Have had multiple inquiries on Facebook for free and nothing on here. Also request annoying photo verification AFTER you pay so if you’re not home, you already paid, but can’t list it till you get back to the house. I know it’s cheap but it could at least work. Even searching for other cars for sale is a hassle, it constantly kicks back to the top of the page and doesn’t show all the search options unless you exit and try to search a second time. And why not add cooled seats as a search option while you’re at it? I hope it goes back to how it was when it was new and works again someday..Version: 2.35

Always signed outI don’t understand why I have to sign in every time. I’ve tried my Google and Facebook account, both sign out every time I exit it. This isn’t Fort Knox, doesn’t need a sign in every time. Also filtering is hit or miss. I’ll put in filters and it will work, I’ll look at a vehicle then go back to look at another and sometimes it still has my filters, sometimes it doesn’t. Sometimes I’ll add filters and the number of vehicles goes down like it should but then I add another filter and the number goes up? Should obviously go down since I’m getting more specific. Also if I set a price of $25k I shouldn’t get ads for $40-$70 trucks..Version: 2.13

Nice but the distance doesn’t workWhile it searches for the vehicle you want, sometimes other vehicles show up and the worse part is vehicles way out of the radius you’ve selected. Of the vehicles within your radius, they make up only about 30% of the total. So this means you are inundated with sometimes hundreds of useless listings..Version: 2.65

Dsmith auto transportI purchased a 2020 mega cab ram from ram dealership in Millington, in February November the truck broke down in Cheyenne Wyoming at cowboy ram dealership they said injection pump is discontinued an they have to replace the fuel system, I get truck back in January, February I noticed fuel leak I take it to Millington ram DJ says injection seals are leaking they weren’t replaced an they fix it, I pick truck up next day drive home fluid in driveway I pay out my pocket to have it towed back they keep it two weeks said it’s fixed ,3 weeks later truck catches a fire under the truck is wet an tailgate is covered with diesel fluid the fire marshal showed it to me an ram says it’s not there fault an they can’t help me ???Wow.Version: 2.14

Broken white screen waste of timeApp is broken.. just get a blank screen like a website not there, avoid..Version: 2.72

Pretty cool app but very glitchyI like how everything is placed, but the whole app is just glitchy. And it’s always been like that, I’ve had this app for years now and I haven’t remembered a time that it wasn’t glitchy. Maybe at the start but I don’t remember. Sometimes when you exit out of a car that your looking at it brings you right up to the top. Doesn’t matter if you were 500 cars down, It’ll bring you all the way to the top. So you’ll have to scroll all the way back down to where you were at. As you can imagine it’s pretty annoying, especially when you’re far down. Like the app otherwise..Version: 2.17

Not working on iPhone 6 PlusTechnical spec says this works on my iPhone 6 (iOS 12.5.5) but when I try to open the app it initially attempts to do this but then instantly shuts itself down..Version: 2.40

Total joke and waste of timeI owned a car dealership for years so I’m not some amateur when it comes to placing ads and navigating apps. This is another example of an overhyped app that lacks in every department. So many glitches and so many missing components that it’s too time-consuming for me to list them all. The whole rating system, “over priced, high price, fair deal, etc” is structured to their advantage and to manipulate individuals into listing their vehicle at lower prices. Price shaming is what I call it. It’s ridiculous. Every vehicle is uniquely different and supply and demand curves are constantly changing. Sometimes above equilibrium, and other times below, depending on the current marketplace, hence the, the whole business model is flawed. Their algorithms are grossly flawed and inaccurate. All my dealer friends agree and feel the same way. The proof is in the lack of buyer inquiries and interest that you get. This is unequivocally the worst car app out there. Don’t even waste your time..Version: 2.48

Filters missing when searching by body type?Inexplicably, the price filter option isn't available when searching by body types, nor is transmission, or other options available on desktop and/or searching by make and model. Pretty frustrating when you have several models in mind that you'd like to see for side by side. You have to start a new search (or switch over to a saved search. Otherwise the app is solid..Version: 2.29

No visibility into all fees, no quality assuranceThe problem I’m about to describe is not unique to CarGurus. It applies to the whole genre of used car apps. If CarGurus wants to stand out, they should consider addressing the following: I’ve been looking for a few months for a used car and sometimes the ‘good’ or ‘great’ deals on these apps are misleading. Just spoke with a dealer about a used car that appeared to be $1600 below market on a couple car apps. It was flagged as a “Good Deal.” They don’t mention on the app what I was only able to find out when I pressed the sales guy for details: there’s a $700 dealer fee, a $400 fee to process registration, and a $750 penalty for paying cash. The dealers are smart and have figured out how to game these apps to attract potential buyers with “Good Deals” and hopefully keep the fees hidden until the buyer is hooked on making the purchase. It’s frustrating and a fundamental flaw with these apps. The solution to this problem seems simple: require the dealers to list all fees along with the list price of the car, and factor those fees into the deal rating. Only then can a real comparison be done..Version: 2.3

CARFAXIt would be great to have the CARFAX Report on the app instead of having to hunt it down on the seller website. Also it would be awesome to search through province instead of radius. I’m getting cars in the next province through this radius search. Please add that feature..Version: 2.44

Good, could be betterOverall this app is decent. I like CG a lot as a service—it’s helpful in finding or keeping tabs on cars nearby. However, the app makes me log in every time I open it. I also don’t get instant notifications when a new car meeting my saved search criteria is listed. Those features would make it much better. It also doesn’t allow for gesture swiping to go back. Please consider these things for a future update!.Version: 2.11

Issues need to be fixedI’ve used this app for a little over a year now and it’s mediocre. The filters I place do not filter out correctly. For example, I’ll place a filter for nothing more than $40,000 and will still get results for over $40,000. Also when I filter out distances, it will give me nationwide results. Occurs on multiple occasions. If I’m looking at my results and then press back to results, the page opens up back at the top and I have to scroll back down. This is more of an annoyance. I’ve also found that when I contact the dealer via the already populated template with multiple questions regarding the vehicle, I’ll get a response from the agent of please call to discuss the details. I’ll continue to email and they’ll tell me that they cannot see the questions I asked. It would be nice to remove vehicles permanently that I’ve already seen and not interested in..Version: 2.9

PostcodeHave tried twice to change my postcode but to no avail they still haven’t changed so whenever an enquiry is sent it still saying some random postcode.....!!.Version: 2.2

UselessDoesn’t work with postal codes.Version: 2.18

Utter garbageDon’t bother with this - use the autotrader app it’s much much better If you want your car search to be a bit more sophisticated than “must have an engine and wheels” you will have hours of frustration as this app makes it nigh on impossible to perform a more refined search. And even if you do manage to enter your requirements it’ll just ignore them and crash. Utter garbage, don’t waste your time with it..Version: 1.89

You can’t use the app in CanadaHey, you need to make this accessible to Canadians by adding a postal code option instead of just zip..Version: 2.44

Poor search engineThe filter option is terrible. It forces a choice of ‘model’ before ‘years’ can be selected. This means if you want to search Ford cars in general you cannot select a year range. You have to wade through hundreds of old cars if you want something newer that 2014. Also, the price range is practically unusable. It jumps from $1,000 all the way to $255,000 with nothing in between. There are much better apps out there that you can filter dozens of ways to get the search you want. This app is a waste of time unless you know exactly what car you want (make, model, year)..Version: 2.14

BuggyThe zipcode doesnt accept alphabets, poor design.Version: 2.65

U.K.Would help if you could actually change it to U.K. location had to uninstall, pity as this use to be great . Fix the bug.Version: 2.45

Botched appHow can this have such a good rating when the filters and saved searches just don’t work.Version: 2.14

Zip code issues!Can’t fill out my zip code! Wrong keyboard and won’t except it even if I paste it on, I live in Canada!.Version: 2.16

Crashes nonstop with iOS 13.7Used to be reliable at least sort of. Now it crashes every single time I try and enter mileage and or price. These are likely the most important things in my search for used car. Older CarGurus version on earlier iOS 13 versions would frequently ignore the criteria or forget it but at least it didn’t crash every time I have tried several things including deleting the app rebooting the phone and reinstalling with no success. CarGurus needs to update their app because it’s useless to me now.Version: 2.19

App does not work!The App will not accept a postal code or your current location. Without a postal code or using your current location you can’t do a search. Nice work folks. Zero stars!.Version: 2.15

This app is not very user friendlyTrying to respond to a message if there are too many messages is impossible. It doesn't allow me to scroll down to hit reply. Uploading photos is also impossible. It said i uploaded photos from the app and when i went back to see them, they weren't there. Lastly, the authentication/ verification of my Google device didn't work. I had to send a one time pin to my phone. Overall, the ux on this app is horrible for a seller..Version: 2.22

Buggy app, messagingI’m trying to sell my car and have noticed a number of bugs in the app (iOS), such as when typing a longer response to someone, eventually your typing continues off the screen and you can’t see what your typing and cannot scroll down. So I have to start up my computer and respond there. Another bug I found was when I clicked on an image in the message thread I could not get OUT of the image. There’s no “x” button to close it, and you can’t hit a “back” button because one does not appear. You can’t event refresh the screen. You have to just close the whole app out and open it again. Makes me wonder if I chose the right app/service to sell my car 🤔..Version: 2.11

I do use the app a lot buutttt....I HATE that when I put in a certain mile range to look at cars in, I get cars outside of that range that are in Texas or Florida. I understand they will ship/deliver a car, but any dealership will ship a car . I want to only look at cars that are in my search radius. If CARGURUS is going to continue to do crap like that there needs to be a filter option where I can select it to not see those cars. The app can be kind of spotty at times, but like I said I do use it A LOT. I hate that when you select a car to look at, the “All Results” button to go back to the list of cars is right underneath the CARGURUS home button, which when you hit it by accident sends you back home and refreshes your filters you used to search for a particular car. That can be very frustrating when you select 4or 5 filters and accidentally press the wrong button bc the back button is so small and I have to start all over. Hope y’all take some of these thoughts and improve your platform. I have bought and sold cars from y’all, and anything to make it better is a win for everyone. Thanks.Version: 2.8

ProblèmePas possible d’utiliser le zip code car le clavier n’apparaît qu’en chiffres.Version: 2.28

Okay app but... needs some workLet me start by saying I love this app. It helped me find my first car. It’s really simple to use and helps the user find great quality cars for good prices near them. My issue with this app sadly, is the signing in issue. I sign in with my Google account, and started saving favorited cars there. Every time I enter the app I’m always signed out. And I have to sign in again. It’s annoying. Other times it signs me in with my Apple account, so now all my favorite cars are shuffled between two accounts. It’s frustrating and hard to keep track of. Lastly, the app crashes, A LOT. There isn’t a day when I’m on this app and it doesn’t crash. Like I said before, I really enjoy this app and wish these minor in-convinces could be fixed to make a good app a great app..Version: 2.4

KhaysAwful app. Had to delete.Version: 2.29

Annoyingly poor appDefaults to US site despite being UK user. Filter options are very limited and you can’t choose a car model/type and then refine by year, price or body style as each option cancels out previous!!! Doesn’t pull through available listings from other websites, filter option to list by closest first appears to confuse the app!! Also running the same search on a number of occasions gave inconsistent results! Not a patch on Auto trader in terms of functionality, usability and quantity of search results returned..Version: 1.88

Seriously annoying appThe app is supposed to be better than the website running on an ipad right? It’s not. The pictures in landscape format are quite frankly ridiculous, you can barely see what car it is. As for the search, if you use the filter one thing seems to cancel another. E.g. you spend ages applying filters for colour, body style, gearbox etc. Then you select the “year” and it forgets all the other options! Need some serious work by the devs..Version: 1.88

Listing feature brokenWe’ve searched and found 2 cars to purchase with this app. 1 of them 2 years ago, 1 purchased just yesterday. I tried to list a car for sale today and attempted almost 10 or more times. Re-entering info on the website, tried creating an account multiple times, tried signing in with Apple ID, downloaded the app (which is basically just a forwarding screen of the website) never received an email or text to confirm sign up, still wouldn’t hold my information, still won’t create an account... was ready to use, tried every avenue available to create an account and simply never passed the sign in screen. Huge hurdle and disappointment. No time to waste. Will be using another platform. Sorry not sorry..Version: 2.9

Not a helpful search AppUnfortunately as other reviews have said the filters are reset every time you add an additional feature therefore you are unable to research under all of your own desired filters. Very frustrating when you have specifics in mind. Please get this sorted so that it is a comparable App/ website to to use. Such a shame as the TV ad makes it sound so good :(.Version: 1.88

GlitchyMy favorite page doesn’t work..Version: 2.29

Not bad but GlitchyHavethe app and used it for a month plus. Overall not too bad. There is a glitch when adjusting the search filter where you are unable to scroll your results. It will only show you 1 vehicle. One order the see the rest you much close the app and go through the search filters again. It’s fine once or twice but when you have to do it 5 times during the search it gets frustrating. Also a lot of dealers do not reply to messages through the app which is fine because they do provide other means but just giving people a heads up..Version: 2.70

UsedGarages don’t reply.Version: 2.30

Not trustworthy anymore.CG used to be my go-to when looking at cars or helping friends find cars but it seems like CG has sold out, and I don’t say that lightly. I set the criteria to show me trucks under $5,000 and a minimum of 100K miles and the first 2 pages are nothing but trucks with under 30,000 miles and priced at $40K+ and all because they are “sponsored listings”, and the few that show up in the price range, are not real. The list price is actually the down payment and the real price is in the description and it’s usually $15K-$20K. 90% of the listings are not within the simple criteria I’ve set so unfortunately I am going to delete CarGurus. I write this in hopes that enough people will agree and the creators will fix the issue..Version: 2.17

Autotrader does everything but betterI wouldent waste your time with this app. Auto trader is laid out much nicer, and doesn’t reset your preferences after every single click of any button. The app is so irritating, and not worth your time..Version: 2.19

No ULEZ !Why was the ULEZ filter removed ?.Version: 2.56

UselessI tried many times... chat with car gurus is ok but after nobody contact me!.Version: 2.20

App is good but needs changesApp is nice for the convenience of not needing to sign in like you would with the website. The setup is ok except for one thing that really needs to change is when you look at one vehicle listing and want to go back to the other listings, the “ All results” option is very close to the car gurus home page option and i quite often accidentally press that instead of the All results and it causes me to go back to the homepage and I have no way of getting back to where I was searching. Causes me a lot of frustration when I have many filters picked. I know I have the option to save my filters but sometimes I forget to do that. Another thing which has to do with the filters is how the filters options always changes depending on what you search for or how you search. For example when you want to search by body style it doesn’t allow you to put in the price. You have to search by price first then pick the body style but then you lose other filter options. I still will continue to use the app however I hope to see some improvements in the near future..Version: 2.20

LiarsIt says, all you have to do is enter your registration for a valuation. Lies!.Version: 2.43

Site is great, App needs improvingSome of the filters are useful but they are a bit confusing and not enough options for electric cars, for example the kWh isn’t always shown. The distance (radius) option seems to change with each setting. With Make and Model you can do a Nationwide search, with Body Style you can only select up to 200 miles, and a price search, only 150 miles. The “All Results” button is too close to the CarGurus logo which, if accidentally touched, takes you back to the Home Screen. As well as a favourite icon, It would be good if there was a dismiss icon, so I can see cars I’ve looked at and dismissed, as you end up forgetting which cars I’ve seen and which I haven’t. Like I say, I like CarGurus itself, they have a large selection of cars, it’s just the App needs a bit of work. And what’s with the scattering of ‘best App I’ve ever used, found my dream car” reviews ? You’re not fooling anyone 😃. I’ll give you a genuine great review if you fix your app..Version: 2.14

Can I have a response frim a REAL person and not an AI?When one tries to send a message to the car dealership via the App, one doean’t seem to be able to communicate with a real person. AI responses are time wasting, unhelpful and quite frankly ankoying and off putting and make me jot want to even jother huying the car through this “service”. Where has the “personal touch in sales” disappeared?! I absolutely hate having to communicate with “Artificial Inteligence”- as there is not much “inteligence” present there and it wastes one’s time. Not only is it annoying and useless, it is taking prescious work from real peopleand in this day, can we afford to replace people with AI and annoy good customers? I don’t think car business has a luxury of loosing potential customers who, as myself, absolutely REFUSE to deal with AI, do you?.Version: 2.81

Great app but prone to bugsI think this is one of the best apps when searching for a car...or was. I used the app a couple years ago to buy a car and the app was fine. Now the app has many bugs. The most glaring issue is that cars that I favorite don't always show up in the favorites section - and it's not bc they were sold. Depending on my sort option "best deals" "lowest price" "lowest mileage" etc I will get different results. A car will show up under one sort option but then be nowhere to found under another sort option. I'll also get price drop notifications on cars that were favorites but again cannot be found on my favorites list. It's a bit maddening. Wish they could fix these bugs bc the app is still better than most - but now it's unreliable which is a deal breaker..Version: 2.0

Needs a rebootPictures of the cars are awful. Some useful info not seen on other apps. Think I’ll stick to the other app, I like to see what I might be buying..Version: 2.40

Changes requiredFirst and foremost, block Carvana. I think I can speak for a lot of buyers when I say, we don’t like Carvana or trust their service. I don’t want to see their cars available or ever deal with them. Their just as if not more shady than the dealers. At least make it an option in the filter to block them. In the filters option, (Hide cars without photos) make that also work towards dealerships who use stock photos. A stock photo is as useless as no photo..Version: 2.54

SearchStupidest search feature, more cars with no price listed than ones with the price listed..Version: 2.13

This app is horribleMy son was looking for an affordable car and he could not find it because the app was not being very good. He just wanted a brand new Dodge Durango and it was not working. This app is horrible. I think that the developers need to fix it right away because I just want my son to have a brand new Dodge Durango now I did all I want is for you to fix the app so my 12 year old son can have his Dodge Durango that he wants, I am a 39 year old mom who is very disappointed in the people who made this app because it is so bad that a 12 year old cannot even use it to buy a brand new Dodge Durango. He was so excited to get a brand new dodge Durango, but the app was not I just want my kid. Happy with his new dodge Durango I mean can a 12 year old boy just buy a dodge Durango in peace. This app is. Horrible and it needs fixed. Or else I will have to call the developers myself and get them fired because I’m friends with the CEO. Please fix the app right away so I can buy my brand new dodge Durango for my 12 year old son. I have lived in America, the land of the free all my life in this app does not seem very free for my kid to use it to buy a brand new dodge my son has a baby on the way in humans even have a car to drive around his baby and his dodge Durango that he couldn’t get well not a bad by him because he could not get the app to work to buy his brand new dodge Durango..Version: 2.56

Loading screen of death. Uninstall and reinstallYup.Version: 2.24

Just a bad appIs not remembering your filter I selected 3 l engine and all the cars are 2 l.Version: 2.41

The worstAs everyone has said this app simply doesn’t work. And please have a read of the positive reviews, they are clearly all fake..Version: 2.14

Full of bugs and false reviewsCan’t sign in, can’t put up an add.Version: 2.47

Awful appWebsite is easier to use. Some of the filters don’t work. Takes ages to load. Some pages don’t even have basic ‘back’ buttons! Missing a lot of basic app functionalities. Amount of taps to get from one page to another is shocking - actually putting me off using Car Gurus and I thought they were quite good. This definitely needs sorting ASAP..Version: 2.21

Doesn’t seem to work, can’t even find dealers on CalgarySearch engine only appears to work with US zip codes. Uninstalled. Basically… garbage.Version: 2.44

Could be a lot better....poor designThe content is good- but getting to the content, i.e. entering search requirements, is not very intuitive, takes too much time and just feels cumbersome. Overall search results are neatly presented, but I would say the whole app is not that slick and polished as say Autotrader or Motors. Perhaps a more experienced design team need to be hired....Version: 1.88

Using web is betterPrefer web, although challenging to narrow things with slide bar.Version: 2.13

App Has Changed…. And It’s Much Worse!This app used to be great. User friendly and easy to search for just about any vehicle. Unfortunately they have changed things through the years making it less and less user friendly with each change. This latest change has made the app go from a 3 star app to a 1 star. Go back to the old format, get rid of the home delivery feature (which adds the annoying step of filtering that out) or at least don’t make that the default setting, and require pictures of every car (not stock or computer generated photos) and it could once again be a 5 star app. Car Gurus used to be the top dog but now they’re below average..Version: 2.54

Dealers Use Cargurus to Bait and SwitchUnfortunately, this app that is meant to be helpful is enabling dishonest business practices with car dealers. Twice, using Cargurus, we called ahead to make sure the car we saw on the app was on site. Once we got to the dealer, the salespeople told us the car was no longer on site but they could give us a deal close to the one we saw. After 3 hours of negotiations, we walked out after they switched the numbers on us at the last minute. Deleting this app and will look for a car the old fashioned way..Version: 2.16

Legitimate InterestCookies policy allows you to switch on or off under consent and legitimate interest. Introduction says you may ‘object to legitimate interest’, so is moving the slider to off stopping legitimate interest or switching off your agreement to object to legitimate interest, and what does that mean anyway? Confused? So was I, which I’m sorry to say broke my trust in this app so now deleted. I’d used it in the past. Great for finding vehicles of interest. Found the ratings being used by a trader to justify a price that I felt was too high on one vehicle so walked away and bought another. Then smiled when I eventually saw the first vehicle’s price drop a few week’s later to the price I felt was right and getting sold..Version: 2.6

Asking about a car faxPlease reply to me requesting information on this Ford Escape car fax..Version: 2.53

Rubbish AppHaving numerous issues on iPad... Corrupt screens, set filters for say 2017 onwards and it shows 2016 as well... Can’t filter on specific models so on a Mercedes GLC for example want amg line premium plus can’t filter on that... Locks up part way through a list of 100 cars so shows say 40 then won’t scroll any further... pictures on initial list are all blurred but when you click on an entry picture is ok... Works fine on a pc but nothing else..... A shame cos content is good.....Version: 1.89

1*Filter results don’t work. No description, you have to message the seller to find info about vehicle. Why make it complicated?.Version: 2.18

BonjourAdresse non disponible.Version: 2.19

The new update completely ruined the appWith this new update, you can’t use the filters anymore… The old version was so much better. I don’t understand why they did this update. Now I deleted the app and have to use the mobile version of the website.Version: 2.66

Garbage appThe worst used car app I have seen. Put in the criteria you are looking for, it brings up the make and model you ask for complete with blurry pictures. When you click on the add the picture clears up. If you try to refine your search, i.e. $5000 to $10000, it gives you vehicles with no prices, and prices outside the selected range. The year filter also does not work as it gives years outside your desired range. It will only filter by one filter at a time as well so this does nothing to make searching easy or efficient..Version: 2.11

Convenient, cheap, but bad techI mean, bottom line is Car Gurus serves a purpose and makes the car buying / selling process more convenient. But the messaging part of the app is awful. Terrible messaging software. Impossible to send messages back and forth with potential customers. End up having to give my phone number right away. Then after having my car listed for over 30 days, they randomly decide my account is “suspicious” and make me jump through hoops and take a bunch of pictures to prove I’m not committing fraud. I understand the security precautions - just an annoying experience overall..Version: 2.24

Good app, but problemsEasy to use, but does get frustrating as the filters always reset..Version: 2.41

HorribleAbsolutely horrible app..Version: 2.24

PiétonPiéton.Version: 2.49

No longer compatible with iPadThe app use to have a particular view that worked very well with the iPad, especially in landscape mode. I guess it got updated and now it’s similar to viewing it on the iPhone with everything very huge. Would like the old update back else I can’t continue using this on my iPad..Version: 2.56

PhotosWhy would you allow sellers to list vehicles without even a single picture of the car they’re listing? I see listings all the time with a picture of the front of the car, and nothing else. Those are annoying, but at least there’s a general idea of what you’re getting into. Then I see listings that have no pictures, and very little to no info about the car besides the make and model. Half of the results in searches could just be makes and models, you have no idea what you’re looking at. Fret not, there is an option to filter out the listings without photos. It only took my 1700 search results and literally made it “9 available listings” all of which were tens of thousands outside of the maximum price range I specified. Thanks CarGurus for allowing a good chunk of people to waste everyone’s time, and for your questionable efforts to help sort through the rubbish. Other than that I have few complaints other than UI issues that I’m sure you pay people to figure out for you. If you have patience, you can definitely find your next car here. If you don’t, find another place..Version: 2.16

Selling my carAt first I thought this was the only way to go. I got a good offer for my car and paperwork was easy to complete. I scheduled a pick up time. When the day came I got a phone call from a random guy saying he was supposed to pick up my car but that it would not happen. No reason and no call from Car Guru. I called them and they were unaware of any problem. I rescheduled. When that day came I got another call from the person that was supposed to pick up my car. There were some issues. I waited all day and at 3 pm was told the pick up was canceled again. I am just discouraged by the whole experience..Version: 2.40

Annoying to say the leastThis app is terrible. No model choice? So I have to scroll all through every hatchback available just to find the model I want to look at? Come on! You need to sort it out. And the pictures?? It’s like looking at minecraft. If you want to sell cars you need to upgrade this app pronto.Version: 2.7

Waste of timeThe App caters to dealers collecting as much data from you as possible. Just give us the price and km and a link to car fax. Is it really that hard?.Version: 2.31

Great App but zooming in not possibleGreat app but if you position your phone sideways the photos don’t change and if you try to zoom in it jumps to the next or previous photo sometimes which is annoying as everything else is really good!.Version: 2.91

GarbageAsks you to sign into an account and makes you turn on location services every time you open the app.Version: 2.64

Avoid IOS mob app - v annoyingTerrible, auto distance is 50 miles, try to change it pre-sets get reset. Use the desktop version or use autotrader.Version: 2.4

CANADA??Hey i was using this app no problem before the last update on july 16th. Now it won’t let me look unless i give a valid zip code (US only??). I also had a bunch of saved cars and searches that are just gone now. Fix it please!.Version: 2.43

Don’t botherSearch / filter options don’t work.Version: 2.12

Updated actually ruined the appThe when I first downloaded the app a couple of year ago it was so easy to use but in the last couple of month it’s started showing I had more cars saved than what I really had, showing messages that weren’t there, comparing saved vehicles was so much easer before because you could click on a vehicle and just scroll between the saved vehicle now you have to exit out of every car you saved because if you click next it will show sponsor vehicles instead of the ones you had already saved, the other thing that was easier to use was removing saved now what used to be a 1 step process got turned into a 3 step process, and the last thing that made the whole thing easier to use before was the fact you could use filters on you saved list now the only thing you can do is change the way they sort the list... really disappointing.Version: 2.9

Awful appThis has to be the worst app I have ever used for searching for something, no surprise though as the website Is absolutely horrendous as well..Version: 2.13

Needs some fixes!In theory it’s a great app but is very frustrating in practice! The filters don’t seem to work so you constantly have to reset them. Gave up in the end and deleted the app. The sliders for price don’t work in practice. This could be a really useful app if they could just fix the bugs that stop it from filtering properly..Version: 1.88

Worst car search appRound and round in circles set one thing resets another.Version: 2.12


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