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Cincinnati.com: The Enquirer App Complaints & User Negative Comments 2024
Cincinnati.com: The Enquirer app received 27 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cincinnati.com: The Enquirer? Can you share your negative thoughts about cincinnati.com: the enquirer?
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Cincinnati.com: The Enquirer for Negative User Reviews
✓ Login issuesWhenever i log into the app it does not hold the login and tells me i have to log in again and still does not work for my subscription. So cannot read the subscribers only stories online via the app. I have to go to the website and read them making the app useless 😡.Version: 6.12.5
✓ NotificationsThere is an option to decide which notifications you can sign up for. However, if you sign up for any, you get all. Please fix this. I just want breaking news and that is the only option toggled, but I get notifications for EVERY news story. Otherwise, great app..Version: 6.3.0
✓ Jumble APP needs improvementJumble App doesn’t work well on iPad. Sometimes doesn’t respond to letter selection on words. Sometimes doesn’t display letters for solving or they are displayed behind the blanks and you can’t see them to select. So I then go to another online paper to print it. So frustrating. And I am working so I don’t have time to fool with this before bolting out the door in the morning. By the time I get home, I’m not in the mood. I use it to jump start my brain first thing..Version: 5.18.1
✓ Locking upThis ap would be great if it wouldn’t constantly lock up. Have to completely close it out and start over again. After the third and forth times restarting I usually chose close it down. It’s a real shame..Version: 7.1.1
✓ Sports are not Breaking NewsThe Enquirer’s incessant notifications of sports trivia as Breaking News has exponentially grown now that FC Cincinnati is in the mix, rendering the alerting useless. To the Enquirer: if you give me an option, as you have, to select Sports notifications and I chose not to then why do I get them anyway? Is this part of your on-going campaign to create an illusion that there is public demand for MLS? You are apparently willing to give up readership to prop up the latest boondoggle. Good luck with that. I’m turning off my last notification option and will delete the app next time around..Version: 5.9.5
✓ Not PayingI’m in agreement with a number of the reviews. While I want to stay on top of the news in Cincinnati, I would like to have some kind of filter for the notifications. Way too many notifications in a given day. The journalism is ok, too liberal slanted for my taste, but I’m able to sift through what I want to read. That said, and all of a sudden lately, they are now forcing me to a paid subscription for their news in the app. I’m not paying and have since deleted the app. I can find my local news without paying. Thanks, but no thanks..Version: 5.16.1
✓ Worst customer service worst customer experienceEvery so often it just kicks me out no notice. The account history gives no account history. It is impossible for me to tell that I’ve ever even had an account. No notification nothing. When I asked him about it, I get an answer to a question I didn’t even ask and it goes around and around and around. Extremely frustrating..Version: 6.12.5
✓ Crappy app - vital contentI pay for the subscription to support local journalism but the is a terrible designed and poor performance news app. Truly pathetic. It takes forever to load stories (and sometimes crashes) the search doesn’t really work. If I didn’t desperately want local content I would cancel and delete.Version: 5.24.3
✓ TERRIBLE!Do not subscribe! You will be subscribed forever. They will not allow you to cancel subscription online OR by phone. When you call to cancel subscription, they hang up repeatedly. I’m going to have to cancel my credit card in order to stop a subscription I no longer want..Version: 6.10.0
✓ Baiting for subscriptionsOnce upon a time (last month perhaps), you could read any or all of the content that you’d like on the site. Now, you can only read many of the articles if you subscribe. So I will now be deleting the app. I won’t be seeing any of the advertising and I can grab my content from Local 12 or the other local channels and online. The app may likely go the direction of the occasional 17 page newspaper..Version: 5.5.1
✓ Paying for newsI came to rely on this news source app, and I absolutely will not pay a subscription. There are plenty of other news apps that are free, and I will use those instead. You’re losing readership over this business decision, and if you don’t change it back soon we’ll all have moved on and you won’t get us back at any point in the future. Bad choice..Version: 5.14.4
✓ No longer “free”WARNING: The new version of the app (5.11.0) added a lock feature that only allows you to read the first couple of sentences of a story. To unlock, you must subscribe to the service for $3.99/month to be able to read entire story. This app was great when you could read all the stories for free without having to subscribe to service. This app will be deleted from my device and I will get my Cincinnati news elsewhere..Version: 5.11.0
✓ Save the politicsIt seems that the Enquirer utilizes old hat right wing politics to further core readership and its personal agenda. Constant reprisal of "Streetcar" articles with right views tossed in, to the current landscape concerning the local soccer club. The PX articles are so over the top one sided that it damages relations with readers. Isn't that what you need in this era? Just a thought..Version: 5.3.1
✓ No online PaperWe have a paid subscription and it’s Saturday. No hard copy paper on Saturdays. You tell us to read the online copy. Guess what, we are not able to sign it today. You did not inform us that your new policy is no service on Saturday. Greatly disappointed in your customer service..Version: 7.0.3
✓ Comment section?The "comment" section at the end of the articles is still missing in the mobile app. That is the place where you get a lot of the inside background that doesn't make it past the editor. And there is no search feature..Version: 5.0.2
✓ Access and Sign On IssuesI have several e versions of newspapers and this is a horrible platform. I continue to have problems accessing articles and my own account. I’ve called customer service and I am concerned by the complete lack of concern around retaining readers. I’ve spoken with others who also continually have problems with log in, staying logged in, and being able to access content that we are paying for at the moment. I want to support local papers and journalists but it appears that these obstacles are or no concern..Version: 6.4.0
✓ Too many pop up adsI don’t usually do reviews I love reading the paper but now the pop up ads are a pain…. There shouldn’t be any since the paper has ads to begin with.Version: 7.3.1
✓ Biased NewsI’m not a political person, however it is very obvious what side of the fence the Cincinnati Enquirer sits on. I no longer live in The Cincinnati area and like to use the app to keep updated on my Cincinnati sports teams, but it is very disappointing to see a trusted news source so biased and not just reporting the news. Tell both sides of the stories to become a truly trustworthy source..Version: 5.15.2
✓ App does not recognize subscriptionI bought a digital subscription through their website and my receipt says I can use the app and have access, however the app never actually let me log into my account and kept trying to make me buy a second subscription charged to my iTunes account. None of the help and information pages on their website are working currently. Very disappointed, I bought a subscription to support local journalism and can’t access my full subscription. Updated because they will randomly charge your card and they will not refund you. Very sketchy business practices..Version: 6.8.1
✓ Sick of SPORTSI used to get notifications from you, but you ruined it. I could care less what Homer Bailey thinks about ANYTHING! I turned OFF my sports notifications, yet you continued to send me sports related everything. What would it be like if I turned ON sports notifications? Sports are not the focus of my life and have no meaning for me. I’m down to only getting notifications of weather, and breaking news. But, your app will be deleted from my phone if I get one more sports notification. This will become my crusade if pushed..Version: 5.7.4
✓ Can’t cancel onlineThe app says you can go to settings to cancel, but I can’t see how. When I try to manage iTunes subscription, it gets stuck. Also. I didn’t subscribe through iTunes and I don’t know iTunes is managing the subscription.Version: 6.10.0
✓ I can’t unsubscribe in the app or in my browserAll I want to do is unsubscribe. I pay $10 a month for something I don’t use. I’ve tried to unsubscribe through the app and all it gives me is a never ending loop of logging into my account and without ever letting me do anything. Same thing in a browser on the computer. I’ve sent an email to the app developers with no response. Let me cancel my subscription and stop stealing my money each month for something I no longer want to subscribe to!!.Version: 5.25.1
✓ Restore purchase doesn’t workI’m a subscriber. I keep running into articles being blocked and the pop up says the an article is for subscribers. A choice in this dialogue box is to restore purchase. If you click on that button the app locks up and you have to close and restart..Version: 6.10.0
✓ Fix the glitches!The ap can be annoying but the latest is when trying to print the print page defaults to 5x7 glossy paper and cannot be changed. That means there is no way to print the crossword puzzle in letter size. This cannot be changed in the ap. I have deleted and reinstalled to no avail..Version: 7.6.1
✓ Way to many sports notifications!The notification options allows me to turn of sports notifications which I have done. Yet 80% of the notifications I get from this app are about sports. It’s very annoying. Annoying enough that I’m deleting this app. There are better local news apps anyways (that don’t spam me with sports notifications)..Version: 5.9.5
✓ News, InterruptedThis app could be great, but I wouldn’t know because it’s really hard to actually use it without first having a newsletter prompt pop-up that I have to decline. This is followed by an offer to subscribe for $.99 for 3 which would be a great offer, except that I AM ALREADY A SUBSCRIBER!!!!! In fact, this is DAY TWO of my one year subscription and the fact that I have to decline this offer is simply asinine. I’m only paying $1.06/month and I feel like I overpaid for this lousy experience. Once you get an actual news article, there is a steady stream of ads and surveys o the extent that there seems to be a 1:1 ratio of paragraph to ads/surveys. I would pay $4 or $5/month for a better experience, but I am seriously so disgusted I’m considering canceling my $1/month subscription. I can’t even believe it, but I simply can’t get to the news on this app without the deluge of interruptions. I have to wonder if anyone from Gannett has actually used this app and compared it to other news apps???.Version: 7.0.3
✓ The app itself is awfulIf you’re in the middle of an article and go check the weather or answer your phone, or even just put your phone down long enough for it to sleep, the app closes completely and you have to reopen it, find the article you were reading, and then find your place in the article. Every. Single. Time. It’s super annoying and I don’t have ANY other apps that do that. It’s not like it would take new technology to fix that incredibly annoying “feature.” Even this very app didn’t start doing it until relatively recently. So they must have deliberately *chosen to make this happen. I’m seriously considering dropping my subscription until they fix it..Version: 6.8.1
🙂 Cincinnati.com: The Enquirer Positive Reviews
Cincinnati.com: The Enquirer works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Cincinnati.com: The Enquirer.
⛔ Cincinnati.com: The Enquirer Problems
