HonkMobile App Negative ReviewsHonk Mobile Inc.

HonkMobile Negative Reviews

4.2
4.29382 star

Total 82 Negative Reviews

HonkMobile App Complaints & User Negative Comments 2023

HonkMobile app received 82 complaints, negative comments and reviews by users. Have you ever had a bad experience using HonkMobile? Can you share your negative thoughts about honkmobile?

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HonkMobile for Negative User Reviews

Easy to useEasy to use, but I received a parking ticket even though I paid through their app. It was eventually resolved. They said there was a glitch in the app. 10-20 people had the same problem that day..Version: 6.4.0

HorribleAwful app, doesn't send you receipts in the app clip... Is that even legal?.Version: 6.0.2

No back buttonThere is absolutely no way to pick another location once you have entered the code for 1 location. There is no back button nor home button… user experience wasn’t pleasant.Version: 6.1.0

Customer serviceTerrible customer service.Version: 2.11.0

Not intuitiveUsing this app is not intuitive at all. Doesn’t show active sessions on the main screen. Need to go through the menu to find it. Every action requires too many touch points. PayByPhone is doing it right. Learn from their UX design..Version: 3.0.1

A needful app, but doesn’t work well.I got parking ticket because of the transaction through this app doesn’t complete on time. Sometimes this app is too slow. Don’t trust this app blindly..Version: 6.0.0

Doesn’t workI tried using this in Breckinridge. I entered the location ID number for my parking lot and I just got a spinning icon, it never did anything. I had a good internet connection..Version: 6.0.2

Terribly unfriendly appAsks if I want to park in zone despite being 15 km away from current location. Every time. Payment redirect is slow and starts over frequently..Version: 2.10.0

TerribleExtremely difficult to navigate. Why did you make it so hard.Version: 3.0.1

Won’t accept Credit cardGo to pay and enter credit card and it says Oops can’t Process at this time. Fix this Please.Version: 6.0.0

So frustratingDon’t know if I have ever used a more glitchy and confusing app…doesn’t store credit card properly, doesn't store login info properly, confusing to use, user interface is not helpful..Version: 6.0.0

Worst parking app ever!Worst parking app ever.Version: 6.3.1

City tickets and towingI paid for parking TWICE using this app. I got a ticket from the city. I contacted support and it turns out it was a mistake.. so I ended up getting a 30$ refund. I used the app again in the same parking lot at 560 King Street West.. I got towed for $282 even though I showed the attendant the digital receipt. On his iPad he cannot see any registered payment. Confirmed app is broken and will never use it again!.Version: 2.9.7

This app😷I wish this app never existed.Version: 6.1.0

Non existent customer serviceI accidentally put the wrong plate number of my other car and got a ticket. Wrote a message explaining the situation, nobody even bothered to reply..Version: 5.0.2

Works but needs lot of workI like this app as it cuts the waiting time in line for your chance to pay at the parking pay station however there are lot of kings that needs fixing. App layout and aesthetics are just so lame and backward. Hope the developer takes these things into account and updates the app.Version: 1.2.1

Keep getting ticketed!Not sure where the disconnect is, but I have gotten two tickets now even though I paid using this app. Yes I confirmed the license plate number and zone both times. Something is not working right. Used this app for several months with no issues until now..Version: 4.2.0

Not ready for prime timeHard to believe UBC moved to this app. I've spent 20 minutes trying to save a payment method. Used 2 different credit cards and PayPal each twice, received the little green check mark each time only to find that I have no saved payment methods when I attempt to pay. Extremely poor navigation throughout the app as well. Has anyone actually tested this?!!?.Version: 2.1.0

Doesn't WorkI would rate it 0 stars if I could, each time I try to pay I receive a message stating "We were unable to process your transaction at this time". Useless....Version: 1.2.1

Sold my phone number?After not receiving any spam calls for months, I’ve received 4 spam calls (first from Cuba and now 3 calls from numbers almost identical to mine) over the past two days since downloading this app. They did something with my phone number. I haven’t called or given anyone else my number..Version: 2.11.0

Impossible if not from North AmericaOnce again an example of a developer being unable to think outside the box. Won’t take a non-American/Canadian phone number and so won’t work if you’re using an overseas phone while visiting..Version: 6.5.0

Late for examThe app doesn’t work to pay and I late for my exam.Version: 6.0.0

StressfulApp was hard to use and the rates didn’t match with the lots I was using. I also had a problem that I would book over night parking until a certain time, pay for it, but then it would end at 6am instead of the time I picked..Version: 6.1.0

Don't buy the multi-pass!I need to park for 5 days in and out. Thoughts were the pass was the way to go. But their App stinks. Somehow the pass worked for two of the five days. No phone to call. Submitted a request and recieved instructions and screen shots that did not match the App. Cost me three times as much as I planned. Buyer Beware!.Version: 6.1.0

Promo codes are brokenHave to use the kiosk.Version: 6.5.0

HonkNot user friendly.Version: 2.10.0

Pay for parking and get towed anywayThis app is garbage. Even if you pay for parking you still might get towed because the locations are all messed up on the app on their end. If there’s a parking machine at the lot, use it instead. It takes less time to use the machine than getting your car out of the impound lot..Version: 4.0.1

Extremely buggyBugs galore and interface is awful..Version: 6.0.0

Don’t waste your time or money!!If I could put 0 stars I would. Paid for a spot that was on private property. I got yelled at and kicked out and when I showed him the app he had NO CLUE what it was. Scammers Scammers Scammers..Version: 2.9.7

Be Aware or Weekly RateLove the app and the discounts, however a weekly pass started on Monday morning ends Friday morning at 1200, actually only equaling 4 days. For this reason, I am giving low rating..Version: 2.10.0

Terrible appProps to this app for increasing prices for parking in my city by more than double. Also the app is glitchy and the UI could use a lot of work..Version: 2.7.5

They charge more when paying with the appWhy up charge when people pay through the app vs paying at the on-site pay stations.Version: 6.5.0

Slow and confusingWon’t allow me to type text. Need to click things twice and go back. App is confusing and too much going on.Version: 6.1.0

Terrible UIVery bad app. Cant even go back to where I was with a swipe. iOS doesn’t have any back button. Getting a pass is very hard and app seems like one made by a child..Version: 6.1.0

Signup with Apple didn’t workShould do more testing, signup not working when you’re trying to pay for parking is a negative experience. Drove me to use pay by phone instead..Version: 6.3.2

Not GoodI’m standing in a parking lot, can’t get the app to download, have to log in (I hate that), they I use Google or Apple to log in and the app sends a validation text to a number that isn’t mine. There is no easy way to backup to create a login with a different means or pay for the parking as a guest. Also no easily seen support button for help. I work for a software company and these kinds of UI deficits aren’t acceptable. I’ll be avoiding this app and these lots in the near future. Cash is still king (and doesn’t make you miss your dinner reservations)..Version: 6.1.0

UnfriendlyI have three parking Apps and this one is by far the worst. The other user friendly Apps give you the option to stop your session and actually get some money back. It makes because why should you pay for a parking spot if you are not there. Not this one. I dropped my wife off at the emergency and then I had to go home to take care of our dog and get some things for my wife. Ironically, when I was pulling in the hospital parking lot upon my return I got a notification that my session was expiring. Just in time to start a new parking session..Version: 2.9.7

Honestly I don’t even knowI’ve parked here every weekday for months.. and within the past 2 weeks the app has crashed, hasn’t let me log in at all and I’ve paid for parking and got a ticket! How am I getting a ticket when I paid to park here... even with customer service it’s bs, after a long day of work the last thing I want to do is sit and talk to customer service..Version: 2.9.7

Salt Lake City?Only shows 1 parking lot in SLC, UT & that’s a park & ride for the bus transport system to the ski resorts. I immediately deleted it. Useless to me..Version: 6.0.0

Loads forever - don’t workThis app sucks so much like I’ve tried using it so many times and it never works. Signing in is hard enough, but actually paying for parking is harder. It never loads no matter how long you for wait to. And payment never goes through. Might as well get out and use the actual kiosk to pay. Sucks that most cities I’ve been to use this app when there’s way better parking apps like indigo that work just fine..Version: 6.3.2

So hard to make changes and claim refundI tried to claim a refund due to errors made. Never get anything back.Version: 4.2.0

HorribleTerrible user interface led to me getting ticketed twice even after I purchased the appropriate parking passes. of course the university doesn’t care..Version: 6.3.1

Honk…more like “Bad Parking app”Tried to extend my parking but then the app just went to a blank white screen. I even closed the app and restarted my phone. Made me have to leave pitch and putt early and I was having one heck of a round..Version: 6.3.1

User UnfriendlyCompared to pay by phone, this app is extremely user unfriendly. Why are there only preset durations on the main menu? Why do I have to tap through two menus to pick my own duration? Terrible design..Version: 4.2.0

Doesn't workJust shows a white screen.Version: 2.11.0

Scam artistsNo reason parking should ever be this expensive just so i can get to work..Version: 6.3.2

Registration required to parkPosted sign says no account required, asked to register with both email and phone number. Scam!.Version: 6.5.0

Slow and UnresponsiveThis app takes too long to load. Can’t load personal data to make the app easier to use. Very frustrating when other parking apps are so easy..Version: 6.1.0

Default pay a problemThis app would rate much higher if it allowed ME to chose my default pay. I’d rather my ApplePay not be the default option, but this version does not allow me to set another option as default..Version: 2.10.0

It’s not working at all?Hi! Sorry for the bad review it’s usually great! But for the past week or so it won’t load and just goes straight to a blank page which is super annoying because we use it on campus to pay for parking and it’s not working for whatever reason now. Would you be able to fix it?.Version: 2.11.0

Needs to be updated for FaceID phonesUI needs an update for phones with FaceID...Version: 6.0.0

Useless App on US phones…Won’t send verification or work properly, poorly designed. Totally frustrating and useless..Version: 6.7.1

The worst parking app ever?Confusing, horrible GUI, unable to select correct date and time (the app changes the parking chosen date and time to whatever it feels). Plainly useless. It is actually remarkable that an app like that exists and that the parking operators work with the creators of this thing..Version: 6.0.3

Not working on iPhoneUseless app.Version: 6.3.1

You can't have me cell phone numberI haven't used the app because it forces one to provide a cell phone number to register. I don't want to start getting junk texts and calls. My email address should be sufficient for sending me messages..Version: 2.0.0

Not a smart appMost parking apps allow you to extend your parking to the daily rate. Eg: $5/hour or $10/day. After an hour you can extend to the day rate for $5. This is logical. Honk does not allow this..Version: 2.11.0

Prepare to get ticketed :-(I bought overnight parking but received an expiration notice at 8:18pm that same night. I tried to extend the parking several times, but the app kept blinking error messages at me. I tried reaching out to support bit I am not sure the app connected to support. No joy. Ended up with a $30 ticket :-(.Version: 6.1.0

Starts counting your parking time from the moment you open the appNo matter how quick you are, the app subtracts the amount of time you have used since opening the app from your available parking time. So if you’re paying for 15 minutes and it took you 60 seconds from the time you opened the app to the time the payment went through, you’re only getting 14 minutes to rush and get whatever you need done before your parking will expire..Version: 2.11.0

Lying appI bought the term parking for school, Jan 1 to April 30th. I got a ticket today because even though I paid for all four months it apparently does not start until March?.Version: 6.0.3

Pay for a spot you can’t getPaid for a spot in Breckinridge and when we got there, no spot was open. Horrible app.Version: 6.3.2

Will still get parking ticketsIf I could leave 0 stars I would. You will get tickets still even if you pay for parking with them. When you try to get a refund they throw you around and don’t take responsibility..Version: 6.0.3

Terrible to navigateApp was developed by children? Brutal to navigate. I’d almost rather get the parking ticket..Version: 4.2.0

FRAUD BEWAREHUGE RANT TO HONK MOBILE. I used honk mobile by downloading the app and paying for parking at Victoria general hospital for my daughter to have surgery. Immediately following registering and entering my card info my account was jeopardized when someone in Toronto accessed my card and changed password — immediately blocking my access to my banking. After a long and tedious investigation with my bank…. Honk is the only possibility of where the FRAUD occurred from……and, the HONK company Has only reported fed with “our apologies” “ how can we help” NEVER TRUST HONK WITH YOUR CARD INFO 😡😡😡😡😡😡.Version: 6.3.0

Other parking apps are betterThis app was significantly more difficult to use than other parking apps and charged me for more time than I selected. I attempted to pay for 2-3 hours while going to dinner but the app charged me for 5 hours!! Needless to say, I will not be using lots with this app again.Version: 2.10.0

Horrible appThis is ridiculous! I have a friend that wants to park at my apartment building and I have to go through this junk to get her a spot. No phone number to call either. I don't have a cell phone so can't even use the app. Horrible!!!.Version: 1.2.1

Doesn’t work.I have been trying to pay for parking for the last thirty minutes, every time I try to load my zone it says zone not found, doesn’t load at all, or crashes. I still haven’t been able to, and will probably get a ticket due to your crap app..Version: 6.4.0

Garbage AppSlow, does not respond to promo codes. Getting it to do its job is half the battle. Don’t waste your time with this application..Version: 4.2.0

Not happy!This app charge more than the actual price..Version: 2.9.9

App sucksIf you’re going to charge students to park in front of their school then you should at least keep the app up to date and working so those broke students you’re charging can actually pay to park. Also, maintain your lots with the amount of money you’re exploiting from us. I shouldn’t be getting stuck in a lot that I’m paying $12 per day to park in..Version: 6.4.0

Application BrokenNeither the mobile or web applications work. Unable to login with old or new credentials and their sign up page throws “BAD REQUEST 400” in the console. Not sure how this app is still up despite being unusable..Version: 4.2.0

App doesn’t always processReceived a parking ticket after app didn’t process.Version: 4.0.1

It Does Work But Had Poor InterfaceThe app pre-populates a license plate the user used previously. Oooops. What if the user is driving a different vehicle than the previous time? The solution seems to pay twice for the same parking space, and then request a refund from the parking vendor. When tapping the license plate field it did not allow me to change the plate number. So my solution was to Pay first with the incorrect plate, restart the phone, then pay again with the correct plate number..Version: 6.5.0

Difficult and slow to useParking at my school is so much more difficult with Homk mobile. Confusing interface. Does not save my account info. Fumbling around beside my car trying to use parking passes I already paid for. Especially bad in bad weather. So upset they chose honk mobile here..Version: 6.3.0

Ticketed after paying - beware!Be careful using this app for parking - I paid for 2hr parking and was giving a ticket in the same lot during my paid time. Not worth the hassle if you have to appeal a ticket for the 2mins saved using honk. Update - almost 2 months later...received a response from honk from my review...”mistake happen”...no interest in taking ownership for the error...this was after I sent an email to their support team and got the same response once before. Nothing like bringing memories back of a poor experience and reminder of how honk doesn’t care about their users. They could have easily agreed to cover my $6 parking fee which I ask for in my initial email request for their part in my parking issue....Version: 2.9.5

Cannot complete transaction “error occurred”It’s 6am. i’m tired. and i cannot pay this parking fee on this app. no matter what i do it says error occurred and will not let me pay. i’ve tried deleting and re-downloading, i added a different payment method, i tried every variation possible and nothing is working. it’s 6 am and the car is going to get towed bc i don’t have a credit card to go pay at the meter. so that’s great. this app was perfect until now..Version: 2.9.9

Don’t believe the hype and fake 5 star reviewsThis app is brutal. I know multiple people who have had issues with the app where they’ve paid for parking passes for a season and STILL gotten tickets in paid parking areas. And it happens frequently. And no these aren’t areas where the parking is sectioned off between residential parking and public, it’s all public parking. If a service is going to be offered it should be done correctly. And furthermore, when a service has done poorly, those employed should be able to rectify it but my friends have always been told that the 100$ tickets are “their problems” because “they parked there”. How about fix your system so people don’t get ticketed? One of my friend works at a spot where himself, students and multiple disabled individuals use this app’s parking passes and get ticketed FREQUENTLY. Almost every day. These people are already physically disabled and now have to deal with the financial repercussions of that. Absolutely brutal..Version: 2.9.7

Fake customizationThe app says it lets you choose a duration, but anything other than hourly increments just jumps up to the nearest hour. What is the point of having a minute option if it’s not usable? It tricks users into paying extra for their spot. If you need to pay for 15-30 minutes, or an hour and 15, just pay at the meter.Version: 6.3.2

The WorstTried to pay for a select day and time, ended up paying for right now with no option to change time or contact for refund. No information whatsoever..Version: 6.3.2

App sucksThis app is helpful but also awful it’s really easy to pay for the wrong spot and there’s no way of refunding so u pay for parking and still get a ticket. Save yourself the trouble and get a ticket from a meter. It also wouldn’t let me use my normal Visa cards the app it’s very picky..Version: 2.10.0

Horrible appWon’t let me change my password. Extremely poorly laid out. I hate using this app..Version: 6.0.0

Ridiculous number of steps to redeem a flex passOne of the main reasons I purchase a flex pass is convenience. With at least 6 steps to click through before entering the ramp, the app is terrible at this. Also, it’s not easy to find where to buy another pass once your pack expires. I hope to see improvements soon!.Version: 6.3.0

Don't reply for refund requestAsk for refund for parking at wrong place, and the customer service never reply my request..Version: 2.9.9


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