Skiplagged: Flight Booking App Negative ReviewsSkiplagged LLC

Skiplagged: Flight Booking Negative Reviews

4.8
4.82606 star

Total 52 Negative Reviews

Skiplagged: Flight Booking App Complaints & User Negative Comments 2024

Skiplagged: Flight Booking app received 52 complaints, negative comments and reviews by users. Have you ever had a bad experience using Skiplagged: Flight Booking? Can you share your negative thoughts about skiplagged: flight booking?

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Skiplagged: Flight Booking for Negative User Reviews

They didn’t book my flight home w/ airlineI used this once and it will be the last. The reservations were made but my flight wasn’t completely booked because this agency FORGOT to finish it by actually purchasing the tickets. I received confirmation e-mails that the flight was booked. I was not notified that there was any issue with completing my flight back or that the tickets weren’t actually purchased even though there was a reservation made. I received confirmation e-mails and receipts for the cost of the flight and trusted that this agency did their job correctly. I therefore have to drive back from Vegas to Olympia, WA (18 hours) and miss work because of this agency’s mistake and inability to correct it as I sat at the airport unable to fly home because they NEGLECTED TO PURCHASE MY TICKETS even though they made a reservation. (YOU HAD ONE JOB!) I called the customer service line and was told a supervisor would call me back within a half hour to resolve the issue and I have now waited an hour and a half with no call back. Worst booking agency ever i will never again use this app..Version: 2.4.1

AIRLINES WILL CANCEL YOUR FLIGHTS!Do not use Skiplagged! We tried to save $ and were intrigued with the cheap fares. It worked fine going to NYC, but the airline canceled our return flight and we weren’t notified by Skiplagged or the airline. When we showed up to check in we were informed our tickets were canceled due to “non payment.” We had to purchase 2 additional tickets on the same flight we booked AND PAID FOR on Skiplagged for an additional $700!!! DON’T BOOK HOTELS THROUGH SKIPLAGGED EITHER -We paid Skiplagged a deposit and the hotel NEVER RECEIVED OUR PAYMENT so we had to pay them in full as well!!! Plus booking directly through the hotel is cheaper - Skiplagged’s rates may LOOK better but they will charge you a “service fee” so the hotel’s rates are actually cheaper. Lastly Skiplagged has NO LIVE PERSON CUSTOMER SERVICE OPTION. When our flights were canceled we tried to reach out to Skiplagged and could only send a feedback email to which we’ve no response. I read another review who claimed Skiplagged is run by 1 person - the founder - who just processes payments and offers no guarantees - I believe it. I wish we had read their terms and conditions - will never use them again!!!.Version: 2.2.1

Is the an app?What's the hype about? I thought this was really an app?!? After entering my flight routing, it just merely asked me to go do a google search and find the same flight numbers. I can do that just on the airline carrier's site without needing to go through skiplagged..Version: 1.60

Rip offI bought 2 tickets on august 5th for me and my boyfriend to go visit a friend oct 5th-10th (about $1000 because they were all one-way tickets, but still pretty cheap!). Unfortunately I had to cancel all my flights yesterday (sep 23rd) because the friend I was visiting and her husband tested positive for covid & even after informing skiplagged of all this… they could only give me credit towards another flight??? I would much rather have my money back because I know (and told them) that I don’t travel often and wouldn’t be able to use them by the time they expire. I wasn’t going to leave a bad review but after all the trouble I just went through only to be told I would just get credit… is extremely frustrating. Don’t recommend. Just buy your tickets from the airline or go through a travel agent that openly states that you’ll get your money refunded especially if it is for a reason out of your control..Version: 2.7.0

No option to add travellers under 2 years oldApp is great but I am planning to travel with my 1 year old baby and this app has no option to add that option in travellers. Same problem on their website..Version: 3.1.0

Doesn’t make sense you send me mail after 12 hours on ticket non confirmedI tried booking the ticket around 1 pm on Feb 19th 2019 and I have received a mail saying your ticket is booked and now in late night( around 1 am the next day) I have received a mail saying the ticket is not confirmed. This late night mail dosnt make sense at all. I had planned this trip and made all the other arrangements. To be frank I have my brother in Detroit and was planning a suprise visit on his birthday which is on Feb 23rd. You guys should have sent the notification earlier in such case. I kept checking the price till 2 pm and the price was the same. Now the flight price is almost hiked almost by 150%. This is a bug at your end..Version: 2.1.10

Double booked from Skiplagged with no support to fixThe website froze and said error processing request. Then in my e-mail are two bookings for the same flight. Two different confirmation numbers. Skiplagged stands by the fact I just engage the airline for a refund since all their app does is book through airline on your behalf. They don’t service any flights or ticketing issues at Skiplagged. So because of their website malfunction now I’m left to deal with an airline to get TRY to get a refund. If you look on Skiplagged a FAQ’s is stated not to share with the airline you’re using their service because they’ll be highly inclined not to help you. Aka buyer beware.Version: 3.0.0

They didnt book the flight i asked for, they booked a wrong one.They didnt book the flight i asked for, they booked a wrong one. Doing that, it screw my holiday familly dinner because i can show there in time. Plus, i had to called them 4 times, always saying they would call me back. It gave me lots of stress that really ruined the last of my holidays. I STRONGLY suggest you use other apps or company. For the few $ they are advertising, i will finaly have to pay triple $ to try to get a flight ticket with someone else last minute + they keep my $ + all the stress. Don’t do the same mistake than me and go buy your flights elsewhere..Version: 2.1.10

Customer service for Changes/ CancellationAs part of someone who has used this app pretty frequently to plan trips, I had a change a few days before my flight and needed to have the original flight changed or cancelled. The automated customer service line would hang up every time I called saying only call if it’s within 72 hours of your flight. I called every single day for the last 3 days all the way up until the 3 hours before my flight and still was unable to actually speak with representative. The flights prices are great and the app is easy to use but for customer service is where I have to rate it because I’ve never dealt with such an unresponsive customer service line in my life..Version: 2.5.3

Rubbish.Could not find a single flight anywhere.Version: 1.1

Not all airports listedNot all airports are listed EMA for example meh!.Version: 2.1.5

Be very careful using this appI am a frequent flyer Be real careful using this app I found it very unreliable first time I used it to book a flight I went through right through booking process put in my payment details when it began processing the payment it notified me there was an error I tried again another error , so I book another flight through another app only to find 20 minutes later I was charged for the flight very very wrong I cancelled the flight through the airline not the app ! now I have waste my time and chase up a refund through the airline never again best to stick to tried and tested platforms..Version: 2.6.0

New Update doesn’t have one wayNew update doesn’t have the option for one way only round trip on the app.Version: 3.0.0

Slow response team to travelers problemsI’m a little disappointed that the app does not have a contact phone number to speak to someone and you have to leave an email so if you have an emergency do you have to wait for someone to get back to you via email?. This really seems like a cheap customer service and the unwillingness to assist customers in the moment. I’m not sure if I’ll use this site after this experience but I booked a ticket for round-trip and the app has me going out twice in one day from the same location at the same time. As I’m trying to correct this issue no one is getting back to me in a timely manner nor is there a phone number I can call and reach out to someone. The airline that you’re flying on tells you to go back to the third to deal with it or you’ll be charged an additional $50. And I can’t get a hold of anyone at Skiplagged.Version: 3.6.0

Doesn’t workDoesn’t work at all..Version: 2.1.5

NEVER USING THIS APP AGAIN!I’ve used the Skiplagged app in the past to book decent flights and have NEVER had any issues until now. I found a great international flight for two people and I booked my flight and received the confirmation number for the expected cost. A minute later I received an email stating that the cost had doubled and the company needed to charge my card for the additional cost! I called customer service to report the issue and they searched my account and never saw my actual flight confirmation and tried to process the additional cost. I then attempted to cancel my flight and they wanted to charge me $150 to cancel because I supposedly “never selected the cancellation policy” which was NEVER given to me as an option when I booked. This app may have been my go-to for flights in the past, but NEVER again. I was scammed and will never book with Skiplagged/JustFly again..Version: 2.1.10

Terrible Booking ServiceAbsolutely the worst booking service I’ve ever used in my 15 years of flying. I had a conference in San Jose and my companion attempted to book on two other sites and for both after receiving a confirmation email I received an email saying my ticket had been cancelled, so I decided to give this a try and booked JustFly through Skiplagged. Same flight number as the original booking so everything appears in order, then I get to the airport and discover my booking was for a month after the date I needed. I tried to talk to customer service and not only do they not allow refunds or rescheduling, but when I shared my disappointment and asked to cancel the wrong flight I was told “you have to cancel 24 hours before the departure” even though it was an entire month before the flight. Then they said “you won’t get a refund for the flight” and again suggested that I take the flight a month later. I explained that I would not even be in the country to take this flight and that the incorrect booking does not suit my needs so I’d rather refund it, in response the agent hung up on me. Absolutely the worst booking service I’ve ever used..Version: 2.2.1

FraudulentHow does this app have such high reviews??? If you read through the 1 star reviews you can see that their coders clearly have no idea what they are doing. Grossly negligent errors. Hiding the breakout of fees on the “confirmation “ and they have removed any mention of a support number to call. I paid for seats and luggage on this app but when the reservation transferred to Priceline (why???) it came over as just the total cost of the flight and I had to buy them again. I guess I should be grateful that I didn’t get stuck somewhere like some of the other reviewers. Interesting that the “developers “ only respond to the mild cases here. You should not be in business..Version: 3.0.0

BEWARE AA NO FLY LISTI used Skiplagged for the first time on an AA trip DFW to DEN with a stop in MSP. My destination was MSP. My return trip was the same MSP to DEN with a stop in DFW. However, I was unable to check in online for the return trip and required to check in with the service desk. Upon checking in I was asked about my intended destination. I was then advised that if I failed to continue to Denver from Dallas, I would be placed on the No Fly List. I asked the agent what my options were (the jig was up) and was advise: 1) continue on to Denver or 2) pay the nonstop fare to Dallas. My final destination was Dallas- so coughed up $287 in addition to the $211 I originally paid which brought my total to $498 for a one way ticket to DFW. This app should be wiped from the App Store..Version: 3.1.0

Customer serviceHonestly it’s a pretty solid app, until you need help from customer service. There isn’t a number so you can only contact them by email so the response is extremely inconsistent. I spoke to several people in attempt to get help after picking the wrong hotel and eventually they just stopped replying. The hotel I booked can’t do anything regarding a switch so it’s frustrating trying to receive any kind of assistance. At this point i’m stuck with the room and it’s in a completely inconvenient location. It’s no ones fault but my own for picking it however I’d expect to receive much better service while attempting to right my wrong. Unfortunate..Version: 2.2.1

RubbishCame across some info on this so thought I'd check it out... Rubbish doesn't apply to Australian market therefore... Useless..Version: 1.1

LiesThought I had found a flight $50 cheaper than what google flights was showing. Proceeded to booking, after entering all my information they show the real total. Exactly the same price as google flights!! Don’t waste your time, they make it look cheaper by sneaking in the fees at the end..Version: 3.6.0

Terrible lowest bid app devJust awful UI and UI. Small element. Poor logic flow. Broken in places. Only possible if offshore outsourcing to the lowest bid..Version: 3.6.0

Buyer Beware1st time using this app all I can say is you get what you pay for. Not all the websites they offer tickets are legit. The first ticket I bought went without a hitch. The second ticket back is where issues came up. I’m just going to go ahead and name it if you see EDream as an option STAY AWAY it’s not worth it. After I got my ticket I noticed I got charged twice. First from the airlines-understandable, and the second by the website I got the ticket from. Unfortunately they only had a chat bot to help and even when you “talk to an agent” it’s still through the chat room. They said it was a duplicate charge and they would refund me for it. However, that meant that my flight would be refunded entirely. So I’m pretty sure I haven’t been refunded for the first charge let alone I had to buy a NEW ticket for the same flight I was initially getting on. Was there a lot I could have done differently, absolutely this was an expensive learning experience for me. But I hope my story helps someone make better decisions than me when using this app. Can this app potentially save you money, yes. But if they are using sketchy sites for flights then do you really end up saving money? Very questionable. Skiplagged please vet for more dependable sites or else you are going to lose the trust of the ppl you are initially trying to help..Version: 2.6.0

DisappointedDo not use this app unless your prepared to have lots of issues. My daughter and I booked our flights to Hawaii through this app. My flight back never showed up and I didn’t catch it until I was in Hawaii. Had to do detective work to find it. Tried to contact Skiplagged but all I received was an email inferring it was somehow my fault. (There isn’t a contact number that I could find) Called multiple airlines until finally finding it myself with the help of the airline. My daughter arrived at the airport to leave and they told her she couldn’t receive a boarding pass without her passport. Skiplagged had booked the flight to Cancun as the final destination. Which we didn’t catch and there was no warning she would need a passport. We had to call the airline and cancel the flight and buy another ticket! It was a terrible experience! Will never use this app again!!.Version: 2.1.10

If it looks too good to be true……then it probably is. Prices are incredibly deceptive and misleading. You think you’re getting a great deal until you get to checkout and realise they add on around 1/4 - 1/3 of the total price on top of what you’re paying in ‘taxes’ they don’t mention anywhere before. Way cheaper to just book direct with providers themselves. Avoid like the plague..Version: 3.6.0

Proceed with cautionMy experience using skip lagged was one of the worse experience I’ve ever had with customer service. There is no service number available to speak with. I attempted to book a round trip on there website, clicked roadtrip, they ended up booking a one way. I ended up having to purchase another one way, they have a slick system where they try to book you with a hidden designation , connected me to a international city. I attempted to edit the flight arrangements with the airline, they charged me 300$ more to edit my trip all domestic flights. When I reached out to skip lagged they weren’t helpful at all wouldn’t refund my money, I will never refer or use the app again.Version: 2.1.10

?I need to know what my am baggage allowance is before I proceed.Version: 2.2.1

Decent but pricey compare to othersHad this app for awhile now and decided to give it a chance. When I saw a “deal”, I clicked on it to try to book that deal and as I was processing my purchase, I get a notification that it jumped up over $30… as it was processing. I said ok, then I saw a $35 service fee from the app which I must’ve missed somewhere during the processing after completing the purchase. It was like, surprise here are our hidden fees. So now I’ve paid nearly $300 on a 2 hour one-way flight, and I passed on other apps that would’ve save me money with the final price, even their fees are cheaper. Will be my first and last time booking with Skiplagged..Version: 3.1.0

Not for EuropeCheapest flight from Beauvais to London is via Kiev. It certainly does not understand Europe's geography. Some international airports are not recognised. Waste of time for Europe..Version: 1.60

Which Airline?Cancel booking. Can’t see what carrier is being offered. Stop now..Version: 3.0.0

The price gets highly when started paying processThe price gets highly when started paying process.Version: 2.2.1

Skiplagged is Dead, I’m Deleting ItThis app used to save me real money on flights to overpriced airports like PHX. Apparently the developer sold out to the airline cartel and is now competing with Expedia, etc. as a 3rd-party booker of fake travel “deals”. Just look at the search results you get now- most of the flights shown are actually to the city you’re trying to get to, for $2 or $3 off whatever is considered the going rate. Then they throw in a couple skiplags that cost more than the direct flights. Please ignore the obvious shills raving about the current version. There’s nothing left about this app to make it worthwhile. Hopefully someone else picks up the ball and creates a skiplagging app that does what this one used to do..Version: 2.1.8

Doesn't work well at all with VoiceOverDoesn't work well at all with VoiceOver. I've contacted the dev and he says he'll fix it in a 'future' update..Version: 1.70

AlmostImpressed by the flight options Upset at the end of the booking process. I entered my name, contact details, passport and credit info only to be told the fare/deal didn’t exist! Went back on the App and the deal still being shown Why???.Version: 2.1.10

Wasn’t working properlyI kept trying to enter Toronto into the field and it would auto fill Toronto but there was no Toronto.Version: 2.2.1

Same ‘ol same ‘olReally don’t see the value..Version: 2.1.8

ScamThey refuse to follow airline policies saying they 'have their own'. So it doesn't matter if an airline has a refund policy for example, because they will just say it's not THEIR policy. I spoke with the airline I was to fly with multiple times and they confirmed that I was fully eligible for a refund because of covid-related cancellation. Nope, Skiplagged will shut you down. Do NOT book with this site..Version: 2.5.3

MediocreMediocre.Version: 2.1.8

Mrs Teresa CleggHaving difficulty booking a trip from Manchester United Kingdom to Fiumicino Rome I want to go on the 18 of August and return on the 1st of September if you could help I would be happy. Thank you so much.Version: 2.1.10

Can not properly change any reservationsJust spent so much time on the phone trying to deal with reservations. In the “My Trips” tab there should be ways to edit or change reservations. This app makes it impossible to find where you can do this. Very frustrating even though the offers are great.Version: 3.6.0

DON’T USE THEM!!!I was told to use this site for cheaper fairs, which it was slightly cheaper than other apps. However, I booked a flight for a specific day and it wasn’t until I got the confirmation email that they changed the date. I tried canceled my flight within 24 hours as instructed though their website. I even spoke to their “customer service” who I trusted me to cancel it through the airline. Come to find out I can’t get a refund from the airline since it was booked through a third-party and to get the refund from Skiplagged. After multiple days of calls, of them just not answering the phone, and emails to Skiplagged I got a voucher and was told, if I called within the 24 hours of booking my flight I would have gotten the refund. Amusing. If I could give them no starts I would. DON’T USE THEM, it’s not worth it..Version: 2.5.3

Good but could be betterThe app is good as a search engine in locating flights like other apps. However if you want to find the Skip flight you have to search it out yourself. It would be better if the app showed you the cheaper option with the skipped flight. Eg I was looking at flights to Toronto from Winnipeg. I found a cheaper flight by going to Boston via Toronto using the app but had to dig into it myself. The app didn’t find the flight I found the flight by putting in different options on flights that I knew could connect thru Toronto..Version: 2.1.5

Unless u want ur money stolen!Normally I don’t write reviews, but today I figured I’d make an exception. Yesterday I went to use my return flight only to find out that they (Skiplagged) cancelled my flight back bc I didn’t go to the final destination! After hours of being at the airport trying to get this sorted they said this is the real reason airlines hate Skiplagged bc they get people stranded and take their money all the time. So now I have to pay 500 dollars that I really don’t have on top of the 160 I paid already so I can get home tomorrow and that’s with an 18 hour layover leaving today. So today should be fun >< I can’t find a phone number to reach anyone and I emailed them and haven’t gotten a response back! I want my money back! U can’t just cancel someone’s flight, leave them stranded, and take their money!.Version: 2.1.10

Fraudulent Issues / Cancelled FlightsBooked a round trip to Nashville. I got a notification that it cancelled my baggage. Called the airline directly to pay and add luggage and they cancelled my return flight and said it had fraudulent activity. (The cards that were showing used and refunded wasn't my Visa card). The airline fixed booking me the same round trip but they were only able to recover some of the funds from the original transaction through Skiplagged.. ended up having to pay another $280 through the airline for my fights. I wouldn’t waste your time with the app, just book directly through the airlines..Version: 3.6.0

Bad service at Comfort inn hotel in Brossard21189821516 booking ref. This is my booking reference at Comfort inn hotel in Brossard where they refused my paid booking and kept until midnight and had to pay another hotel to take me ..Version: 3.3.0

Not greatI tried to book a flight but it routed me through Skyscanner and then just crashed. Not sure if it even works in Australia..Version: 2.1.10

Not for EuropePointless . Not even offers in main Manu came up. Does not give alternative flights either. Might work for others but not for Europe!.Version: 1.1

Do Not Book Through This AppI recently purchased 3 tickets to Alaska. We looked for hours to find the perfect flight, only to check out & have only 1 of the 3 flights go through at the price listed, the other 2 tickets went from $270 to $1,200 and I was forced to return the ticket I had purchased and start the whole process over. After finally finding a flight that worked, I paid an additional $70 per ticket to ensure that my friends and I would spend the 9 hour plans ride sitting next to each other. When I received my tickets 24 hours prior to my flight, June 11, 2020, we were all placed in different seats 4-5 rows apart and due to the flight being full, the airline could not do anything to accommodate us. Skiplagged also does not have a help call center and only communicate through email, so I was not able to handle this issue until after arriving in Alaska. They also do not keep itemized receipts of any additional costs paid including service fees, seat fees, etc. so when I called to get a refund for the fee I paid for the seat selection, they claimed there was nothing further they could do. Would not recommend booking through Skiplagged, if you do keep your own receipts and documentation of all purchases and communication to hold them accountable..Version: 2.6.0

No business class?Why are all flights by default economy and NO option to search for business class flights?.Version: 2.1.9

Not CheaperI got this app and checked flights from Portland, ME to Chicago for a week in April, one month from now. The lowest fair was $60 more than Southwest. ADVICE: ALWAYS FLY SOUTHWEST AND BOOK ON THEIR APP! I also check hotels for the same week. I always stay at Hilton brands at a corporate rate. Skiplagged‘ state was $20 cheaper for the same hotel, same dates. BUT once booked you owned it - you cannot cancel or change dates; you just lose the money. This is also true for the higher priced rooms shown on Skiplagged, which were more than my regular corporate rate. ADVICE: JOIN A MAJOR HOTEL CHAIN’S MEMBERSHIP PROGRAM, CHECK FOR CORPORATE CODES AND BOOK ON THEIR APP! Hilton is pretty good but I’ve heard Marriott is good also. If you do the cheaper hotels, some Choice brands are OK (Comfort Inn) but watch out for low quality and beware of cancellation fees with Choice brands..Version: 2.2.1

Very PoorInitial prices quoted are meaningless, as soon as you click to book the prices become way more expensive. Complete waste of time..Version: 2.2.1


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