- 83.2LEGITIMACY SCORE
- 87.2SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Webex App Complaints & User Negative Comments 2024
Webex app received 126 complaints, negative comments and reviews by users. Have you ever had a bad experience using Webex? Can you share your negative thoughts about webex?
Please wait! Webex Facebook comments loading...
Webex for Negative User Reviews
✓ Not very user friendlySo we were using Vodafone for our call management, and they have moved us all to this. Not really user friendly and doesn’t appear to have same features. When a call comes in and we go to the app you have to go to messaging tab and not call tab! …. That’s IF the call shows up, which seems to be the new stupid issue. So far I have not been able to even have the calls show up in webex, so has been pretty useless. Even if there is a new update you shouldn’t make the current “features” not work. Really stupid.Version: 43.10.0
✓ So badDoesn’t even work, bad old interface.Version: 41.7.2
✓ CrashesApp doesn’t open after the last update.Version: 40.11.0
✓ No notifications schedule?How can an app like this exist where you cannot disable notifications based on schedules like after hours, from an application level? If you’re on vacation you need to sign out of the app or reconfigure the call queue to simply stop getting calls. How in this day and age there isn’t a function to silence notifications within this application based on hours someone would work during is enraging. This app is garbage compared to Teams.Version: 42.10.0
✓ My iphone become very hot when I'm using Webex appEverytime I use the app,my iphone become very hot,old versions don't have this problem..Version: 42.4.2
✓ It is awful to navigate and is way less user friendly then zoom and google meetNever get this app.Version: 40.12.3
✓ Most recent update ruined the text logThis last update has made it in usable with having an active conversation with text chats. Every time I type and send something it never updates when exiting a conversation I re-enter and it’s blank completely have to force quit the app to reload a current version of the text log of a chat and then if you type anything new it will be out a date again and you’ll have to force quit the app and reload the whole log..Version: 42.2.1
✓ Could be betterI am a webex customer via BT. One big flaw with this app is that if another user answers the phone my app displays a missed call (when it’s not missed, it’s just been picked up by someone else). This is of huge annoyance as we have to find out if it has been answered every call… I have another account/number with Horizon and it works perfectly, and the user face is better too. I hope Webex/BT can catch up so I don’t have to change that account!.Version: 42.8.1
✓ Does not work properlyWhen I got this app it was so useful but then one day it just stopped working and I can barely use it. It takes me over 1 month to get it working again but it can’t even survive 1 day..Version: 4.22.0
✓ Just a bit rubbishAbsolutely shocking app. Forced to change from Office UTC and this thing will not let me sign out so I constantly get calls when I’m not working. I have to delete the app and download again when I need it. Calls won’t connect. Tried to log faults via website and app and oh, what a surprise, page not found. Nowhere to contact support for help. Making my work very difficult when working from home. Just a bit rubbish all round..Version: 42.7.0
✓ It works but super frustrating at timesI use this app for work. It’s frustrating when you only have 3 rings to pick up a call because of company policy, but the phone app misses one and a half rings vs the pc app. I’ll hear the pc ringing well before my phone. So if I want to use my air pods with my phone I constantly can’t connect to the call in time even if I hit answer on the 2nd ring when the notification finally shows up, the call just drops. It’s frustrating, but I deal with it. I just constantly have to call people back and bring up my recent missed calls takes forever too..Version: 42.5.1
✓ PoorCan’t sign out on my iPhone. Can’t send feedback.Version: 42.6.3
✓ Setting up is not intuitiveHaving tried for two days to be able to start a meeting with business partners we have given up and gone to teams, at least it connects rather than only allowing each partner to have their own personal room and have meetings with themselves! Waste of my time..Version: 41.3.3
✓ Won’t load since ios14Since iOS 14 the app won’t even load. Deleting and redownloading does nothing. Literally cannot use it at all now..Version: 4.22.0
✓ Audio issuesI have this app to connect to my office phone when I work remotely and need to make protected calls. Too bad the people I’m attempting to call can’t hear me when they answer the phone! So many calls where I cannot be heard and this is wasting my time. And no, this is not user error.. it’s not my phone, nothing is muted, not connected to any other devices.. just have issues when I use this app. How am I supposed to get my work done?.Version: 41.10.0
✓ FreezingUpdated to v42.5.0 on iPhone 13 mini. This version is unstable and freezes all time. Annoying to wait 10 seconds each window..Version: 42.5.0
✓ “Please wait for Background Refresh”???Please update this app so that the background refresh is done automatically without having to open the app up..Version: 42.9.0
✓ Several problemsDoesn't retain themes preferences. No matter what you chose it comes back to dark theme each time you launch the app and log in. Still no way to set du not disturb time ranges It's essential to be able to set a do not disturb status between, say, 6pm and 7am as well as weekends or afternoons if you work part time etc. Now you have to logout each time and log back in when you come back which is a pain..Version: 41.6.1
✓ Full of glitchesIssues with video freezing, and dropped sound. Worse than Skype, had to delete..Version: 1.11
✓ Suddenly uselessWhat has happened. Constant call failures and laggy if it ever does connect. Voicemail turns up when it feels like it and usually when you don’t have any. Poor app as is..Version: 43.4.2
✓ Not goodYou have to have a very good internet for this to work and even if you have most of the time rings once and then get disconnected.Version: 43.6.3
✓ Restore automatic dismissal of notificationsSince the last update, I now receive notifications of my own messages. This seems completely unnecessary as I know these messages are sent. Please restore the earlier functionality where notifications would automatically disappear from my phone when I read the messages on my computer. The notifications are clogging up my screen, and I struggle to filter actual new messages from old notifications..Version: 41.9.1
✓ Advanced call settings no longer worksSince the last update I can no longer turn on the Do Not Disturb from the app. The screen is blank and just says “cannot contact server” And why is it hidden away and so inaccessible? The automatic message bank doesn’t work so we get random calls diverted to my phone at all hours of the night and nothing works and I can’t turn them off. Also quiet hours needs an automated DND setting for out of hours and a no contact for weekends.Version: 43.12.2
✓ CrashesCrashes and unable to open after latest update..Version: 40.11.0
✓ MAJOR FLAWOk, so after the update, there has been a major glitch that needs to be fixed instantly. While we have to do important school work and send photons and attend meetings, the app keeps asking to get permission to use photos and the microphone to send photos and hear meetings. The problem is that for iOS, there is nothing to let Webex access the camera and the microphone in settings. It’s gone! Reduced to atoms! It doesn’t exist. Please somehow integrate in into the Webex app, or just automatically do it. Thank you for reading my ted talk..Version: 4.22.0
✓ TerribleCompared to other web conferencing apps WebEx is the worst. Zoom and teams are much easier to use. With way less glitchy. The browser app doesn’t allow you to see certain thing like a video shown in class. Compared to Zoom it’s way to complicated has to connect by phone because it wouldn’t allow me to select use computer audio. I was able to change after which is stupid. Horable app!!!!!.Version: 41.4.7
✓ Almost as good as Zoom! (Not really)This is a great product. I like the added challenges it provides when trying to use it. So much more then the others. It makes the other tele-conference apps seem boring as they are just too easy to use. Who doesn’t want a challenge! From a usability point of view though, this is almost as good as Zoom. Which makes this a very solid app if you like collecting apps! You may never actually want to use this, but that’s beside the point! Oh what a tangled mess we weave when we first try to use WebEx!!.Version: 43.12.0
✓ Does not workWas made to change to this by BT but it doesn’t work. Can’t answer calls when connected to Bluetooth in the car, and most of the time I can’t answer calls at all. Reflects very badly on my business when I can’t answer calls. Very poor..Version: 42.3.2
✓ Can’t Turn Off Meeting NotificationsWith the recent update push notifications are now showing for upcoming meetings. I do not want these notifications, and the app doesn’t provide a way to turn them off. If you want to get notifications when someone sends you a message on teams you are stuck. Please fix!.Version: 41.4.6
✓ Lost all messagesHas there been a recent update? Am now unable to access any of my messages or send messages and all of my contacts have disappeared! Very frustrating!.Version: 41.11.2
✓ Wish the webex chat app worked half as well as webex meetingsI’m accustomed to apps integrating smoothly with the iOS ecosystem. The webex chat app does not integrate well. Between only getting generic notifications on the Home Screen and Apple Watch, general app instability, slow refresh / update speeds and a clunky user interface (why does it take so many clicks to start a new chat with someone?), using this app is far from state of the art. If you want to make it even worse, try to integrate a Cisco phone system with the app….that has been a long, painful and disappointing process..Version: 42.10.0
✓ Crashes a lotCrashes very frequently.Version: 4.22.0
✓ BuggyVery buggy. The active meeting window disappears randomly and I lose access to the meeting control like unmute, exit meeting, turn on video etc. I have to close the application and join the call again. Sometimes the device options only shows “my phone”. Clicking it a few times and eventually the other options appear e.g call me and call in. If I join before the host, it puts me in a state of “waiting for other people”. When the host joins, it doesn’t put me in the meeting. Everyone that joins after the host joined can hear the audio fine. Anyone that joins before the host is stuck in there own sandbox “waiting for others to join”..Version: 4.4
✓ Can we get Apple Watch support?Would be nice to have Apple Watch support so that i know when someone is calling me. Phone is always on silent mode and i won’t get the notification, nor can i force it to ring due to silent mode. So i only see the notification of missed call. Thank you.Version: 43.2.3
✓ Audio issuesNot sure if this can be adjusted, but the sound is barely audible via the built in speaker on max volume and the microphone doesn’t seem to work at all on an iPad Pro.Version: 4.8
✓ New issues with push notificationsSince the last update, I’m now getting push notifications on my phone for messages that I have already read on my laptop, and I am not getting push notifications at all for some brand new messages that did trigger on-screen notifications on my laptop. I will say that the search feature seems to have improved recently. It’s not as slow as it used to be, and I can now search for groups by name whereas I didn’t used to get any results back at all when searching for group names..Version: 41.5.9
✓ App Stuck on Hang On ScreenBeing using the service for a few years, although as of recent the Webex app has been unreliable - the Hang On screen is constantly looping upon launch as of recent even after I’ve updated my phone to the latest version. I cannot access any app features..Version: 41.11.0
✓ Just a poorly designed app.Utterly appalling app. WebEx is a joke at the best of times, this app does nothing to make service better. It’s cumbersome, looks awful and last of all it’s WebEx. My advice, use RingCentral - be happy..Version: 42.5.0
✓ R&D Listen up!I’m so confused as to why all Webex features are not available in one app? Why must i download three different Webex apps? We are past those days! Lets create a better UI This definitely needs to be consolidated into one app....also would be a game changer if you could do file sharing in a way that the parties included can make personal changes or notes that would store on their end view...... effectually a shared document that can be individually annotated on ones own end. 1) Also try to integrate a social space... Call it the “Break Room 2) Make task lists available for projects.... with status bar, and status updates.... so that team members can know when projects are completed. 3) make a way to attach a title to the user example: CEO, secretary, Manager, supervisor...etc Reach out to me for clarification on any ideas and we can also discuss compensation for any ideas implemented..Version: 41.1.2
✓ ABSOLUTELY APPALLING!The app is absolutely terrible to say it’s from a reputable company like Cisco, the developers of the app should be ashamed how poorly optimised it is. Even on a fast iPhone where every other app works great I have to struggle daily just to check updates from work colleagues. The chat groups are abysmal, they never update, even if I get a notification saying the text, I open the app and it’s stuck hung on whatever it said last time I opened it. To say this is an app purely for communication is the biggest joke, as it’s the biggest blocker for communication in my work life!.Version: 43.2.3
✓ Great product improving alwaysThis app has gone down hill so has the desktop version, sound quality, video are just not as good since latest release I also wish after reading a message I could mark as unread and highlight or something so I remember to come back to it.Version: 40.12.0
✓ Can we have BT Cloud voice back?The app doesn’t ring when someone is calling, just displays a missed call notification and sometimes not even that! Can’t pick up calls as the app crashes, can’t make calls because the app crashes. AWFUL app..Version: 42.5.4
✓ Sub AverageDesign and layout is so convoluted. Hard to use, I’d recommend using Zoom or even Teams instead..Version: 42.4.5
✓ CrashesLatest update causes it to crash. Have to uninstall and reinstall every few hours..Version: 40.11.0
✓ Poor designDoes not allow to differentiate between work and personal calls. Also doesn’t allow changing between personal or business number for outgoing calls all the time. Option to switch is not always there. Will never use again..Version: 44.1.2
✓ Notifications need the app to be openI have every notification setting turned on in Settings for the app. But if someone messages me and the app happened to be closed, I don’t get the message. This happens for all of my staff as well. Too bad..Version: 2.17
✓ Doesn’t update quick enoughAt times this app works great but then, it doesn’t sync in real time when alternating between app and desktop. Also, when messages are read or replied to, the badge app icon still shows that items are to be read which is annoying and misleading. Please fix.Version: 41.7.0
✓ Constant crashesSince the latest update the open doesn’t even stay open without crashing. Totally unusable now. How this passed testing is a mystery!.Version: 42.6.3
✓ UnstableDoes not work as intended. Occasionally when opening the app for the first time in a day, it will automatically dial someone in my contact list. Also cannot access voicemails from the mobile app? Or if we can it is hidden somewhere secret..Version: 42.9.1
✓ Shocking badBT forces to use this and crashes trying to log in. When it did work does not let it you make it stop ring when in office. Looked everywhere and Google it and no way to even mute it. Multi billion company and can’t make it work properly. What a joke!.Version: 42.4.0
✓ Cannot share files from Webex to other appsCant share files with the current update. Cant share files to an email, cant share it anywhere😡 how annoying and no flexibility whatsoever... Webex cant even upload videos or photos fast. Always comes up with an error or crashes. Even if you try to upload 8-10 photos in one go..Version: 4.0
✓ Constantly Bugging me for 911 AddressI use Webex to receive office calls on my cell phone. The app continuously alerts me to update my 911 address for emergency calls. Not only when I’ve changed location, but even when I’m sitting in one location do I get this message repeatedly. There appears to be no way to opt out of the 911 feature. This is the most annoying thing about the app to me, but in general this is a lousy, clunky, poorly constructed app that I would NOT recommend..Version: 42.6.3
✓ Not great as a stand alone, but excellent as a cross platformThis morning I wrote a furious review about the apps lack of unique features and inability to handle to man projects. Now, I have revised my opinion, I feel it is only fair to revise my review. I still think the app is not brilliant. Both my partner and myself were unable to create rooms even with a dud account as a third because messages didn't send. Needing a dud account at all to use one of the key features is fairly ridiculous in itself. I also couldn't leave any not-created rooms, which meant my list was completely cluttered. Not impressive. However my partner got it into his head to get it to work and found the corresponding desktop program - and since then it has been running beautifully on both our phones and computers. Using the desktop app also allowed us to make the rooms we wanted (though still with dud account) and our projects are now beautifully sorted. The cross platform interconnectivity is excellent and works seamlessly and the receiving and sending works fine on the phone now. As a standalone this app still needs work, but as part of the Cusco Spark family it becomes truly exceptional. Definitely worth a look..Version: 1.17
✓ Lacking IPv6 SupportI thought there was a strict requirement by Apple that all apps in the App Store needed to support IPv6. My mobile carrier only provides v6 on LTE and my network at home is also v6 only with NAT64/DNS64 and my iPhone does 646XLAT for connection to legacy IPv4 services but whenever I’m at home or on the road I get the notification that someone sent me a message but trying to open the chat to see what they said shows no new messages. Attempting to log out and log back in now shows the message “unable to connect to the server”. Even attempting to send the logs to support says it cannot send them. It’s really not acceptable in 2023 to not have IPv6 support..Version: 43.5.0
✓ Can’t sign out of app after latest updateAs the title says! So far not impressed with app-Office UC had its faults but was far more functional than this app. Tried to send feedback in app but says page not found. Sort it out please. Using iPhone XR on iOS 14.8.Version: 42.6.3
✓ CarPlay support with call optionUsed to be able to see webex call as a normal call on CarPlay with mute and other functions but now its not supported, why? making life harder and inconvenient if you wish to dial in to meetings while in the car.. please fix it ...Version: 41.6.1
✓ Generally good with some key bugsRecently can’t dial directly from the recent call list which is frustrating and seems to be taking longer to connect. Otherwise a good app but if the calling from lists isn't resolved, may need to look at alternatives..Version: 41.3.3
✓ Worst meeting app everWhen I use it in my phone. It keep going black screen because it’s thought I am put close to my ear. But who will join a meeting and put phone close to ear. It’s 2023, people using headset or something else. I don’t know what developer thinking..Version: 43.6.2
✓ Update broke screen sharingGreat app but I think the latest update broke screen sharing. I no longer see teams in my broadcast selection..Version: 4.1
✓ Utter TripeForced by BT to use this system- now totally inoperable, crashes and jams the telephone systems, can’t communicate with remote staff and hangs at every opportunity. I think two tin cans and a piece of damp string would work better!.Version: 42.5.1
✓ Awful at syncingThis app struggles to display new messages. Sometimes I’ll even get the notification with the new message, but when I go to the app and view the message thread, it won’t be there. I will have to close and reopen the entire app to get my latest messages..Version: 41.12.2
✓ No background app refresh so no ability to answer callsI use Webex to work from home, we recently switched from Jabber to Webex. I am unable to use the app because calls do not go through if my phone is locked or if the screen is not directly on the Webex app. I’m not sure why this is, I have reached out to my organizational support, Apple support, etc so it has to be the app settings. This is not a good app if you have to answer phone calls because unless your phone is ALWAYS on and never locks, draining all of the battery, or you never switch/toggle between apps, you cannot get phone calls through to your phone. I have tried everything I can to get this to work and done research for months but I still cannot get it to work. If it is possible for developers to allow notifications from the background when apps are not open and the phone is locked, this would be great. Until then, I am unable to even do the basics of my job while working from home..Version: 42.4.5
✓ Recent update has killed the appThe app is so slow now and it says the update includes setting DND from one place but you still have to go into advanced settings to set DND to on so the availability option is pointless!.Version: 42.5.0
✓ Definitely not a one-stop serviceI was prompted to download webex meetings, a separate app when I tried to join a call with the Webex app. That means taking up more phone memory space and adding time to joining a meeting. Improve your app and streamline your services..Version: 44.2.2
✓ Does not open on ipod touchI downloaded this app to do school and chat with friends and on my ipod touch is wont even open!.Version: 41.10.1
✓ App constantly wanting me to register the appCan’t it just remember my info instead of having me 2 factor authenticate?.Version: 4.18
✓ HorribleAbsolutely horrible. Drops calls if someone else calls. Unable to pick up calls as it says fails or when someone calls it just keeps beeping.Version: 43.12.1
✓ 40.11 now crashes on iOS 14.2Looks like not enough testing was done. Please fix ASAP..Version: 40.11.0
✓ Latest upgradeAfter I upgraded its not working this is not ok , it was working fine before !!.Version: 40.11.0
✓ Lost all chats and chat optionsAfter the recent upgrade, not able to view chat options..Version: 41.11.2
✓ Doesn’t workReiterating others, I had to move to this app from BT and now my phone never rings out when someone tries to call me. I just find a missed call when I go to dial out (when the app ‘catches up’). Pretty useless. BT app used to work fine..Version: 42.10.1
✓ App is rendered useless since updateUpgraded to 42.5.0 and since then it is slow to open and constantly freezes, it’s slow to use once open and keeps dumping me out back to the Home Screen . I can make outgoing calls but if I try to answer an incoming call it just says connecting and then the call fails, not a good impression for my customers. Have been forced to set call forwarding to my mobile so now I don’t know what is a private and what is a business call. Uninstalled and reinstalled and still the same issues persist. Please fix these issue Cisco, the app was brilliant before..Version: 42.5.0
✓ Big brother!!!!!!Creating a psycho effect on business users by showing when everyone was last “seen”! Who cares???? ???? ???? Only management does. Cisco enforces surveillance, not productivity. My friends at another job keep moving the mouse to show them Active!! Stop showing that Active status!!! Others will get back to us when they see the message!!! We don’t need to see if they are active, only to see if they do a presentation so we don’t disturb them. Response to Developer’s comment: NO! This functionality, to show you inactive after 5 minutes, should not be there! It creates 1. a desire to management to be big brother (and expect that you have it on when others do) 2. stress for subordinates. I am in management. You can tell me all excuses but you still create a non-productive frame. Please remove it instead of finding excuses. There are other silent employee activity monitoring tools. You should not make this app the same..Version: 40.12.0
✓ Hard workThis should be good but isn’t. Doesn’t work after every update. Almost impossible to speak to anyone. Have had to delete and reinstall 3 times to date. Now have to delete as won’t turn off.Version: 42.6.3
✓ Keep downloadingWhen I delete this it keeps downloading.Version: 40.10.0
✓ RubbishUtter garbage, calls come through and even though one person answers it still shows others as missed calls, and calls only come though to some peoples apps. old app much better, i imagine this is bt cutting costs and using this rubbish.Version: 42.3.2
✓ Basic/ unreliable and fairly rubbishVery basic, simple telephone tasks such as transferring calls are not possible, which should be easy! Un reliable, often continues to ring even when someone else has taken the call on a different device. Or other devices ring but the app doesn’t. Will ring after a call has been taken. Doesn’t work with apple car play so not possible to take a call or make a call whilst driving, unless you are stationary. Overall I’m not extremely disappointed and regret going over to Webex. I would not recommend this for business use in the UK..Version: 44.2.1
✓ Near JunkJust got this from my employer. The dial pad is delayed when typing a number in and the call quality sounds like it’s 2006 again and was calling on 3G. It’s 2021. We should have HD calling. Why is it my CISCO VoIP phone at the office is crystal clean but this sounds like garbage? Internally it’s fine. I don’t talk with internal because it’s only 3 of us and all of our calls our external clients with cellphone numbers. Get it together. Why all of the sudden dark mode has turned itself off by itself!!!.Version: 41.4.8
✓ Stellar App, Mobile has one flaw that RUINS itI work at a recruiting firm and we use Webex for all of our communications. On PC, I have no complaints. When you go to hang up/disconnect on mobile, the button is extremely unresponsive and has a slight delay so if you double click it to hang up (like you have to do 50% of the time because it's not responsive) you end up re-calling someone you recently called because the window finally closes and you accidentally click on the number, calling them. This is infuriating when dealing with clients, people who's space we are trained to respect. Double calling in the same day is looked as like harassment according to our company standards, and this app makes it very easy to do so by accident. Really well built and convenient app, completely ruined by this one flaw that is truly fatal when working in a professional industry..Version: 43.5.0
✓ Not fit for purposeThis was forced on us by BT Cloudvoice. Never had it work without call dropping out. Shoddiest product I’ve ever experienced. 1 star as I couldn’t rate it 0 or negative !.Version: 42.5.2
✓ Impossible to useNever had problem with the app but last couple versions have been impossible to use. Crashes at exact 3sec of opening it..Version: 43.4.0
✓ App won’t openApp won’t open and update not fixing it..Version: 4.15
✓ Just doesn’t work as neededWe moved to this service and simply cannot reliably take calls. On WiFi we will answer a call, get shown you picked up the call, other lines stop ringing, unable to speak with the caller and a few moments later all lines ring with the same incoming call. On cell network it’s basically the same. The only way we can get the call to be answered is by killing the app and starting it back up. This works for around 4-5 hours then the call feature is just broken again. If we move from WiFi to cell it breaks the call feature and we have to kill then open the app again in order to make or take calls. We can use handsets but that doesn’t help when folks are mobile or working remotely..Version: 42.8
✓ Privacy breach even when set up no photos accessNothing happens When i set up in privacy restricted access to my photo album. I can still select all photos from my album , even if i restricted to few, in the webex app when i use photo option all my photo are still accessible by the app! Everything else works perfect!.Version: 40.10.1
✓ Blank pageNot able to open chat app in iphone 15 pro max!.Version: 43.11.0
✓ Worst IM application everHands down the worst IM application over the past 25+ years. The phone shows a message but when opening the application it takes ages to open. When it does open it takes a long time to update to show the message. Sever poor performance. One of the biggest UC companies in the world and they can’t get the simple things right.Version: 42.5.4
✓ PrivacyI deeply dislike that the calls I make through the Webex app show up in the recent call history of my phone. I would appreciate an update where the activities within the app remain there, so my personal phone call history is just my own. This feels like a breach of privacy for the people I call for work, as I would never call them or retain their numbers within my personal phone..Version: 43.10.1
✓ Buggy.Use this app daily for work, but the notifications in the latest release are buggy. It alerts me for messages that I’ve already read on my laptop, so I constantly have to open the app to clear them out. And now it’s sitting at 1 notification, but for no obvious reason (cannot find any new message, no highlight on a channel/space/etc). Maddening..Version: 41.10.0
✓ UselessI use iphone 12, I open the app and it close itself. Lots of bugs in the system..Version: 42.6.3
✓ Poorly programmedHow does this bloated app use nearly 600MB?.Version: 43.9.1
✓ UnusableStability improvements?? There’s a lot to improve. After forcing every broadworks based VoIP platform from their own independent apps to a “one app fits all” approach things have been despicable. Calls not coming through but a notification of a missed call, calls cutting out mid call and now unable to sign out of the app as the sign out page redirects to a page to download webex then the app crashes 🤦♂️. Not surprised it crashes, I don’t want webex as it is, I certainly don’t want it again. Call yourselves the market leader in large scale VoIP infrastructure?? Really is dire Cisco! Sort it out..Version: 42.6.3
✓ Unusable as isSince a recent update the app is slow, crashes out constantly and will not connect calls you are trying to answer. It will also occasionally just ring forever if the call is answered on another device, you have to swipe to answer the call on your phone which then loses the call from both devices simultaneously which is annoying to put it mildly. Even if you get the app to open and stay open swapping between the call list and messaging is slow and unresponsive. I am hoping an update can fix this or the latest update can be rolled back as right now we cannot use it..Version: 42.5.3
✓ Not one app for meet & call, 2 appsA year ago, someone submitted a review asking why wasn’t Webex & Webex Meet one program. Well, why isn’t it? It’s a year later & still two separate apps ❌👎🏽.Version: 42.8
✓ Improvements neededApp at times doesn’t dial number/address even though this hasn’t happened in some time so perhaps bug fixed. Another new bug now where I can’t dial any recent numbers/addresses and have to type them out manually again each time I want to make a call. It’s been really frustrating using this app and I’m looking to use another one that will do the job..Version: 41.2.0
✓ Why two apps?It’s really weird and confusing that I need two apps: WebEx, and “WebEx Meet” and they hand things off from one to the other all the time—one app opens the other and vice versa. It’s very annoying!.Version: 42.6.0
✓ Great but…Why don’t my direct messages close out on my phone app when I close them out on my laptop? Everything else sync’s up fine, so I don’t understand why this happens. It’s really annoying to have a giant list of old direct message conversations I have to leave (and then confirm leaving) one by one. Please consider changing this? Thanks..Version: 42.2.2
✓ Diverting CallsFor some reason I can’t divert the calls anymore with the new update. Can you fix this?.Version: 43.2.0
✓ Not signing me inDownloaded the app signed in with Apple, took me through a continuous sign in loop. No further forward..Version: 42.5.0
✓ Could be betterThere are a couple of things that could really do some work. 1. Even when the phone is set to DND, Webex calls still come through! You have to switch to DND In the app or log out 2. When in a call, there are too many steps(and clicks) to transfer a call to another user. Making it a clunky transition instead of a smooth one..Version: 42.4.0
✓ Need something extra...Ok... it’s is a great app but i need a little somethin-somethin... So i use this app for online school so i am on a ipad but when i go on computer u can change ur font in messenges and on ipad u cant do that and i really love the font changer this but most of the time i am on ipad and it does not have it so please somehow make this happen...cand that’s kinda all that i have to say... other that that this app is great but one more this is that u might wanna make it available offline somhow because when i have a question for school and my dads fixing the internet i try to text my teacher but it says “unable to send” or something like that so please make that happen too.... and if we are in a group call can u make it so we can see our self????????? And sometimes when i try to call somebody it does not work so please fix that and bye! Have a nice day stay safe and of course.... have fun! ✌️.Version: 40.12.2
✓ Cannot Answer CallsThe application worked well for a couple of weeks, but since December, I can no longer answer calls. I’ve uninstalled and reinstalled multiple times, but calls just ring once and automatically go to missed call. If it wasn’t mandatory for my organization, I wouldn’t be using this app. We moved from UCX to Webex and it has a lot of crashing issues. It seems to work well on the laptop. But that defeats the purpose of mobile communication necessities..Version: 42.1.1
✓ Works well, but battery hog!Title says it..Version: 3.1
✓ Don't need permission to access photoes of phone?!It's really strange or scary that this app don't need permission to access all of my photoes of my phone?!(This app can access photoes in phone automatically without any permission)I don't lnow why this app has this superpower,but I know this could be really horrorible,please fix this....thank you..Version: 41.4.5
✓ 911 message is excessiveLet me decide if I want to use this app for emergencies. If I don’t that’s on me. If I do then bug me to death with the excessive prompts to enter an address. (By the way that’s pointless if your driving) Even after you enter an address as prompted it continues to ask for it! Even during calls! Annoying. If you try and allow your location it sends you to settings where you can’t do anything to allow your location..Version: 43.12.0
✓ Terrible UITerrible UI, doesn’t sync contacts well, can’t update contacts., some can’t be deleted. Call quality is good. Not sure why all calls need to appear in the Apple call list as that’s not the app we’re supposedly using..Version: 43.7.3
✓ Notifications are terribleWithin the last couple of updates the app icon I longer shows the red circle with count of unread messages and notifications stay in my Notification Center forever even after I’ve read them on my computer. Also, every time I move to another app and reopen Webex it kicks me back to the main page instead of putting me back in the chat I was just in..Version: 41.6.0
✓ TerribleCrashes frequently, voicemails and recent calls dont update or just disappear, and whoever designed it needs to find another line of work — for example I just got a call and needed to conference someone else in (from my contacts saved in the app), and yet when I clicked on conference I got a random list of people in my organization but could not choose a contact I had already saved in the app AND could not type in their phone number. And there’s a feedback tab but you have to sign into an account that doesnt exist to use it. Zero intelligence behind this app..Version: 42.5.0
✓ App does not launchApp opens then closes immediately.Version: 4.14
✓ Poor appPoor replacement for office uc. You have 15 clicks to change your call queues. The soft phone app all of a sudden stopped working on my brand new iPhone but the other soft phone apps work as well as standard calling.Version: 42.5.4
✓ Sends notifications regardless of settingsI have this app set to not allow any notifications at all. Somehow, regardless of this, calls come through and interrupt me on my iPad even when I do not have the app open. Separately from that (and this is a broader problem with the webex service, not just the iPad app), when you are in Webex, you will get notifications that a Space has started a call regardless of your global notification settings or the settings for that Space..Version: 42.8
✓ Not very impressedI have to use this app for work and the only way I can log out is to delete and reinstall the app everyday. It is extremely tedious. Not impressed with this at all..Version: 42.6.3
✓ Text sizeCan you please do something about the text size. 7 point on a mobile phone is unreadable for most people over 40 I am finding the app unreadable, unfriendly and an about to recommend that the group returns to Apple messenger.Version: 1.26
✓ “CarPlay support” doesn’t support callsIf it weren’t for Webex calling simply not working over CarPlay (receiving or placing calls), this would get 5 stars. But showing an incoming call, allowing me to answer it, and then it dropping every time is unacceptable. There is no setting or combination of steps that makes it work. Not even a workaround like using Webex via Teams. It just cannot be used to make or receive Webex calling while plugged into CarPlay, whether accepted or initiated via the phone itself or the CarPlay display. Why there is no option to disable CallKit, or manually select how calls are handled on the device, I don’t know. But it’s outrageous. Do better..Version: 44.1.0
✓ Even worse replacement for BT Cloud CommunicatorThere are no benefits to this replacement for BT Cloud Voice Communicator. It is constantly crashing, rings incessantly for no reason so you have to close it down, and has no benefits over the previous communicator app. This is a clear example of a company saving money by purchasing off the shelf software and trying to make it work. It doesn’t. In fact it is even worse than the previous app which in itself was flawed beyond a joke. To cap it all, BT decides to discontinue the old app while most people are working from home and the process to install this POS is ridiculously convoluted..Version: 41.8.1
✓ Amelioration sur l’app cell versus la version ordiÉtant donné que j’ai essayé autant avec l’ordinateur que mon cellulaire et même mon pad, je suis déçue que sur mon cellulaire je puisse avoir que deux appels en même temps. Il serait bien de faire l’ajout d’avoir la possibilité d’en avoir plus à partir de l’app cellulaire comme sur l’ordinateur..Version: 42.5.4
✓ PoorI find WebEx is way behind MS Teams and zoom. Having been a WebEx/Spark user for almost 2years the switch to MS Teams was night and day. WebEx video quality is poor, audio is disjointed. If your an office365 customer is a no brainer to use Teams. Best thing i have ever done is ditch WebEx..Version: 41.6.1
✓ Doesn’t workUse this for a BT cloud voip system to divert the phones to a mobile when out of the office. Sometime it works, sometimes not. Won’t ring and will notify of a missed call hours later. Lost lots of business due to this. AVOID.Version: 42.5.4
✓ Recent update has crippled the appSome recent update has caused the app to become extremely CPU-intensive after opening a chat with a large number of messages. It becomes unusable, so i shut it down..Version: 42.7.2
✓ Call quality mediocre, No voicemailCall quality has been pretty meh. Voicemails got lost somewhere in recent versions. They show up on phone and desktop, but nowhere to be seen on iPhone version. I get notifications but they do not show up in the app unless I tap on the notification. If I just go directly to the app, they don’t appear. Wait for next call, person leaves message, and tap notification, and voilà suddenly there are messages..Version: 43.5.2
✓ Cool bed noSo Webex is a great app but if you are in LISD student your messages will always be deleted by LISD Moderator. He deletes messages and he might even remove you from a team you made sometimes he removes the people you added to your team but if you add them again he will remove them and send you a message over 3 times. If you are not in LISD staff member then he will message you operation checked requires LISD staff member in it. Even in a private chat your message will be deleted. So we rated this 2 stars. 1 is for a good app which sends messages but the other is for Messages getting deleted if you are you in LISD..Version: 41.4.8
✓ Webex teams notificationsJust updated to new version and now the notifications have stopped working, even though it’s enabled So tried uninstalling/reinstalling no difference,.Version: 41.6.1
✓ HorridI use this once a month for one day when I’m on call. Unfortunately I have to remove the app when finished as it also rings on my phone with no way of switching it off. I’ve followed the instructions online but still the app insists on calling with notifications etc turned off. Doesn’t even respond to muting the whole phone, still get it chirping in my ear long after I’ve picked up the call on my desk..Version: 44.1.2
✓ No transfer call optionI'm a system administrator for a corporation, and we use Fusion/Megapath for VoIP, so therefore we are forced to use WebEx. End Users are reporting that the transfer call option has been removed from the mobile application. We were able to use this function in the app previous to the most recent update. This can not continue to be an issue, as the company I work for needs the ability to transfer calls withtin the company. I have submitted a ticket on Fusion's customer portal, and await a response from either team. Would not recommend for business use!!!.Version: 43.2.0
✓ Current Version Prevents Google from LoadingThe current version is pinging every second, sometimes less. With the “Team” app and Meeting app installed together, it’s checking so frequently that Google is “detecting suspicious activity,” and preventing searches. 41.4.8 is Trash: Instead of notifications of messages I get notifications of errors to display a message. That’s worse than before when they added the stupid notifications to meetings that I can’t turn off and use WebEx Meetings for. Ridiculous!.Version: 41.9.1
✓ Crashing after recent updatesDon’t know what it is but it keeps crashing after first start up..Version: 40.11.0
✓ Please allow iPhone WebEx app to access Focus.I use Outlook at work to mark myself out of office. The airplane icon on my iPhone WebEx app indicates that this app knows that I’m out of office. I continue to get Webex calls. I put myself in Do Not Disturb on the iPhone WebEx app in addition to being out of office. I continue to get calls. It appears that the only way to stop the calls when The I’m not working is thru iPhone > Focus > Do Not Disturb. But, I would still like others to be able to contact me on my day off. But there is no way to allow the WebEx app to access focus, therefore no way to customize it so I hear from everyone EXCEPT WebEx when I’m am not working. I uninstall the app and reinstall it when I’m on vacation. Just nuts..Version: 43.4.2
🙂 Webex Positive Reviews
Webex works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Webex.
⛔ Webex Problems
