H&M - we love fashion App Negative ReviewsH&M

H&M - We Love Fashion Negative Reviews

4.7
4.79505 star

Total 117 Negative Reviews

H&M - we love fashion App Complaints & User Negative Comments 2023

H&M - we love fashion app received 117 complaints, negative comments and reviews by users. Have you ever had a bad experience using H&M - we love fashion? Can you share your negative thoughts about h&m - we love fashion?

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H&M - we love fashion for Negative User Reviews

The search engine is uselessThere’s always something wrong with the app and the search bar is not effective. The store has a vast amount of clothes so when the search engine doesn’t work, you can never really seem to find anything. You see something in store and look for it on the app but it doesn’t come up. Even tried putting the whole barcode number, says no results. Tried searching ‘work out’, ‘exercise’ nothing comes up fully knowing that I saw work out clothes yesterday in one of their stores. The need to classify their items better and make them more searchable (googlable)..Version: 20.10.1

Plenty of choice but discounts are confusingThe app kept logging me out and my discounts would disappear, then when logging back in it would take you to the website rather than the app, then you’d have to wait for it to refresh to see the discount. App asked to review delivery option, for this to work you had to go back into the delivery details and accept, once back to checkout the price had inexplicably gone up by about 50pence and I had to reinput my card. I think I have a good deal but may have been able to get more if I’d selected different options; it’s hard to tell..Version: 12.1.1

Can’t add loyalty card to walletPlease be like other stores loyalty programs that let you add the card to iOS wallet. It’s much more confident than opening the app or website..Version: 21.40.0

No longer shows favouritesAs the other reviewer pointed out, I can no longer see my favourites. It’s been days and there’s always that error message. So annoying!!!! Please fix it!!!!.Version: 21.15.1

Doesn’t seem to improveThis is one of the worse high street shops/well known shop apps. There are so many things so I can’t name them all. The filtering is dubious, who thought that customers only want to filter by designers and colour!? How about size, price etc. The second thing that’s riled me up is how H&M uses or rather doesn’t use the app to communicate with you yet that’s how I make my purchase. How about the app tells me when I need to pay my bill? No, an email into a junk folder followed by missed payment penalty makes much more sense. Here’s another, refund is acknowledged but the amount owed doesn’t change so if you buy on account you don’t know how much you owe. I’ll leave it here but please fix ASAP. Plenty of others have managed decent apps..Version: 9.6.0

It’s an okay appWhy is there a limit on your wish list like on some app I have over 1000 stuff but here I think I can only have 100 things please try and change this soon.Version: 22.5.2

International card not acceptedWhy the hell you guys do not accept international cards for payment in India..Version: 22.11.0

Shopping bag loses everything...So i went shopping, added quite a few items to my bag, but as soon as i click onto the icon to view my basket, ALL the items i’d put in it were erased. however, i thought this was a small one-off error at first, so i went back and added the items again. and then page reloaded, and the items lost once more. this has happened two or three more times too- please fix this, it’s the only thing about the app that needs to be urgently sorted out. the app is actually really good- it loads fast, it’s not down much, too. however, the shopping bag erasing all items is just so frustrating and annoying that i just have to give one star..Version: 12.2.1

Much harder to navigate than other shopping appsWhen selecting an item, you can’t easily view all the other color variations of that item. Sometimes those selections are available, but other times you have to scroll to find the same item in a different color. Plus, so many of their products have the same title (example “pleated skirt”) that it’s difficult to search to come back to something or tell the difference between items while scrolling. They also seem to have gotten rid of their Find In Store feature, or at the very least hidden it somewhere. Overall, the user experience is just much clunkier and less intuitive than other shopping apps I typically use..Version: 11.4.1

The app is deleting my favourites :(Please stop deleting my favourites, as the whole point of favouriting items is to come back to them later and remember what you wanted to buy. The app has been deleting my favourites every time I’m coming back to them some time later :( Not fun to use it because of that as I don’t have the time to make new searches every time again :(.Version: 21.18.1

NEXT DAY DELIVERY SCAMI have paid for a next day delivery however they delivered it after 3 days. Although they have said they will refund it, which was not until now not resolved, the delivery has two missing items when I received the list. These two items are the most expensive among the 9 items I purchased. It’s just absolutely ridiculous service that after being considerate about the delivery option they would just give you an incomplete parcel. I recommend for online shoppers not to trust this brand especially when items are on sale..Version: 21.28.1

Worst service everI don’t usually write reviews but this company needs to develop a better system to produce better service. I was very patient and understanding with longer ship time because of covid. I ordered on Oct 1st and it took almost 3 weeks to ship, so I thought. They sent an email that claimed my ordered was shipped but still to this day I can’t even track my package because USPS hasn’t even received it from H&M yet. Talked to customer service and told me to contact them again if I haven’t received my package 3 weeks after the ship date. That’s just ridiculous to think I would have to wait over a month for them to help resolve my problem. This has to be the worst service I’ve ever gotten and it’s frustrating that H&M has no resolution whatsoever..Version: 20.11.1

Don’t LikeSigned up and had a coupon for 10% off my purchase. The coupon disappeared disappeared from my account. There were other offers but no coupon. Received emails telling me that I had a couple of days left to use the coupon, but no coupon. Lost out on using it. Was going to purchase a coat 🧥 that I wanted & was saving the coupon for that purchase. Didn’t buy the 🧥. Lost out on my purchase due to the app not showing the coupon. Also the cashier had a hard time trying to scan my membership info to get my points. Why not have the ability to use the phone 📱 number instead of trying to scan off the app. Don’t really shop at H&M but this experience has made me skeptical of shopping 🛍 here & will think twice before going back to this store..Version: 12.2.1

Improvement neededUnfortunately h&m do not make it clear that when you actually sign up as a member, every year from that date you signed up all the points you collected in the months leading up to that date you will lose all and any vouchers you may have gained. H&m thinks its a good idea to renew your membership every year on the date you signed up and wipe all your points off? Also with it taking 30 days for any reward vouchers to go on your account you can never get the chance to use them if you gained a voucher within a month up to your membership renewing?! How ridiculous No other points/member club on the high street wipes off your hard earned points so why are h&m? Totally unfair on customers and they do not make this clear, its hidden in the small print that nobody reads..Version: 14.4.1

Why fix what wasn’t broken!?This new app is slowwwwwwww. From clicking on your bag to adding things to your cart, it makes me lose interest and I’ve actually discontinued shopping because of it. When I was forced to download the “new and improved” version everything I had saved was deleted. The old app at least told you when something is sold out but now it’s just deleted. The merchandise I did manage to order after much frustration took EIGHT days just to get shipped! And one of my items was sold out. Duh! It took you over a week to do your job. And lastly, on your bank account it looks as if the money is withdrawn as soon as you order but it’s not actually taken out until the order is sent. That would be fine if it didn’t take over a week for things to be prepped. I will more than likely delete this app. The H&M stores carry minimal sizes which I why I always prefer the app but this is simply irritating and inconvenient..Version: 9.7.1

Bye H&M :-(It seems that my iPad (8 years old) is too old for H&M since yesterday : the latest app version that worked with it no longer works since two days. Be more responsible and environment friendly, H&M..Version: 22.44.0

Please fix the app !I never had any complains about the H&M app until now October 2019 . All of a sudden it keeps saying that there having technical difficulties and that happens like every week . Another problem is there is now a limit to how many items u have saved and when things go out of stock it just says some items are out of stock and they don’t even tell u which items are they they just delete it . The worst part is that it’s hasn’t been saving my cart every day i have to find the items all over again and I don’t even know why I bother to take the time to do that . I should probably just take a picture of my cart to make it easier , but I shouldn’t even be doing that !! Apps are suppose to make ur shopping easier and more convenient , but this app is so annoying and making me just want to shop at forever 21 better ..Version: 12.1.1

DeliveryDon't shop from hm in covid times. I have ordered 15 days ago and its still in progress not even shipped. I contact with costumer services several times and they are not doing anything. now i am trying to return it but i cant do it because it still didn't arrived..Version: 20.10.1

Just want to go online and not the app automatically every time!Finding it really frustrating how I keep getting automatically diverted to the app every time I want to just go online via my browser! I tried this at least 8 times and don’t like being taken there against my will. On top of this, whenever I tried going into the online shop from Google, I was taken through to the Chinese site?! Also, importantly, don’t like now having to download the app to get my voucher for the clothes recycle scheme - how is this encouraging the loyalty and sentiment of charity giving?! This is monopolising on people’s good charitable intentions. I understand the business opportunity but this has gone that one step too far. So annoyed. I will now take my clothes to a more worthy charity shop. Deleting the app :(.Version: 21.43.1

Two things to complain!There’s nothing on this app that you could do something with canceling your order! We should be able to cancel our order within at least 30 minutes after our payment was completed! The only Way that you could cancel your order is through phone calls, and I have to say it is so inconvenient!!!! Right now I’m having this issue about Black Friday sales, there should be a 30% off on my payment but it didn’t happen to mine. But I accidentally pressed the pay button and now there’s no way for me to cancel it! I have tried to call for at least 10 times but it seems like that “ due to technical problems” my call can’t be answered!!!! THIS IS RIDICULOUS! And the app is always so slow. I really like H&M but I’m very upset by this situation! If the ones that are in charge of this app sees this, would you please fix it ASAP? Thank you!.Version: 12.2.1

My favorites are gone 😤What is going on with this app? It seems like every update just creates new problems. With this update, all of my favorites disappeared. Really? Previous Review: After the previous update, users couldn’t get to their shopping bags. Everyone complained about it in reviews. When I updated my app today, I thought, Surely, H&M fixed the shopping bag issue.” Boy was I wrong about that. What’s the point of having a shopping app if it won’t let me buy anything? Thanks for saving me some money, H&M. Previous review: There’s something wrong with the latest update. I put some items in my bag, but didn’t purchase. I went back to the app a few days later. The app knows that there are items in the bag, but it keeps getting stuck in an infinite loop. This is saving me some money..Version: 10.7.1

Buggy needs updatingMost of the app seems ok quite clunky and slow to load, links for membership take you round in a loop! When you actually want to place an order don’t try and enter your address manually! Mine isn’t listed for some reason but the app assumed I didn’t know my correct address so auto populated to a neighbouring address a couple of streets over and saved that instead. Then when I tried to edit it manually it insists I use the populate option and I have to type something in that field for me to move on. Fingers crossed my order turns up. Then the contact number section is required but asks for a mobile number that MUST start with a 7 and have one more digit than U.K. mobile numbers actually have. Only way round this is to add a random digit to the end of my number! Poor programming. Needs an update ASAP.Version: 14.6.1

Needs better accessibility and compatibility with voiceoverSo while I love the store and the clothes they have the app is kind of a mess. It’s all right enough if you have good enough vision but when you are very visually impaired or a limited site and use voiceover on your phone the app is basically useless. As well as even before I became visually impaired and did not require voiceover to work my phone I still have some trouble is using the app because although you can favorite clothes they will eventually just disappear from your favorites and then you have to find them again or sometimes hope they still have them at all. As I recently was wanting to buy some clothes and was just going to use the app due to the virus I thought would be easier but I soon discovered that the app does not work with voiceover as I can only read approximately maybe five or more things and it’s only an estimated guess of what it is I thought maybe I’d get by by just going to my favorites and just clicking on the first few things on my favorites list was completely empty. So while the app is manageable enough so long as you have a good enough vision and don’t use voiceover on your phone I definitely would not recommend it to anyone who is visually impaired or with limited site and requires voiceover on to work their phone please fix this and then maybe the apple be better..Version: 14.4.0

Customer service frustrationHello! I ordered 6 hoodies and 2 were missing and one was the wrong size. So basically half of my order is missing or wrong and hoodies are expensive🥵. The sizes on my order confirmation on the app is different than the one in my email and is different that the one that came with the package. I had to call customer service 3 times because they kept hanging up. The item in the wrong size is now sold out😖. I had a discount on my original order and asked that they do a price adjustment on my reorder to cover that discount. They tried to make it seem like an inconvenience discount. That isn’t an inconvenience discount!!! That is just the price I originally paid for!!!! I got my package at 9 am and have been dealing with this for nearly 2 hours. Extremely inconvenient and they couldn’t guarantee I would get a discount or anything because of the time wasted. I am frustrated but at least the hoodies I got in the correct size look nice... Sheesh, this order was a disaster..Version: 14.3.0

Clothes for kidsI am a long time customer. I believe H&M has great styles and quality of clothes for a reasonable price - especially for kids. However, I have been a bit disappointed and a bit annoyed to see that when I am browsing boy clothes for my three boys, I see a lot of obvious girl items in the selection. I specifically select the boys category and their size ranges to make shopping easier and faster and a lot of girl clothing items seem to appear with my search. While I can appreciate gender neutral garment items and while I understand the whole gender and equal rights movement - I believe if I select the boys category I wouldn’t have fringes, flowers or bows and very feminine style clothing come up with my search..Version: 10.10.0

Shopping with H&MI have always been a loyal customer too this brand over many years including clothing my babies... then children and now young adults. This is my first experience purchasing online, which has been unsuccessful- what I mean by that is, the first time I tried too buy this item (which I love) after four days I was told my delivery had been cancelled. When tracking this I was told the size I wanted was no longer in stock. (🙁) it wasn’t when I selected it! We live in crazy times at the moment, this is just a small gift for a friend’s birthday. So I’m trying too order this item for the 2nd time as it says “few in stock” so I hope I receive it. Really hope the transaction is completed and the money doesn’t leave my account until I receive the item.. all a bit confusing..Version: 13.2.1

Doesn’t loadApp won’t load. Keep getting error messages. Missed out on points while shopping yesterday because the app wouldn’t load..Version: 22.5.1

Will never buy HM clothes and stuffsPut a different address by mistake. Tried to contact the customer service center and they contacted me in a day (thank you for this part). They said they couldn’t change order with anything once it’s already made and paid. So even if I tried to make corrections within 5 mins (I sent emails and messages right after the mistake), they couldn’t even contact the warehouse. Okay, whatever I understood. Because they said if I updated the USPS address, it will be delivered to my current address. Well, huh? it’s been 5 weeks. I didn’t receive it. The shipping status indicates it’s stored in my previous city. (Huh?) And that update was a week ago. I don’t think I will ever receive my clothes. I am going to contact the customer service and hear what and how they will respond. Hopefully they don’t need to make a point where they have to make full refund..Version: 20.11.2

Hard to give a review…When the App does not load..Version: 22.24.0

Internet connection issueThough I’m writing this review online and connected to internet, the app says ‘My device is not connected to internet’. iPhone XR.Version: 20.12.2

JeenaTakes month to get delivered and expensive.Version: 20.10.1

Waste of timeAt first this seemed like a great option as I regularly purchase from here however in store I can never connect to get the points scanned, and on the app my points remained permanently in minus figures even though I continue to purchase recently someone corrected this however when it updates it wiped all and starts again so I’m back into minus even after waiting for ages to get someone to sort this, also not getting an update of a purchase not even coming to after ordering is pretty poor they really need to sort out this app as anyone downloading it now will be disappointed don’t waste your time!.Version: 10.0.0

Continuously crashesDoes not work. Tried to open it but it crashes straight away. Bit useless..Version: 20.11.1

Not submittingApp not loading on iPhone saying wrong country Please fix!!.Version: 22.5.1

Needs improvementThe H&M app could be great, but recently I seem to have encountered so many issues that I’ve stopped using it. I placed an order, paid with PayPal and received an order confirmation screen, but there now seems to be no trace of my order in my purchases, my email or on PayPal so I’m assuming it never went through. Trying to use the chat bot is an absolute nightmare and there isn’t a great method available to contact them. Also the filters for each category don’t work properly either and don’t bring up every result for the criteria you have asked for..Version: 13.1.1

No.This is the worst application known to online shoppers. I had to say the word ‘disaster’ does not completely describe this. The whole it team should be fired with no possibility to ever work in the field I swear. I don’t have time to list what’s not working, it would take weeks. But two main concerns are: filters simply don’t work. They either eliminate clothes from the search you would not expect choosing specific features, or does not eliminate the ones you were hoping too. Considering gazillion items on the website it’s just plain awful. And second one is actual paying. They tell you ‘it may take few seconds (I would say minutes) please have patience’. Jesus. I tried to pay three times. Just go see and explore Zara website, honestly. You guys would love an actual working website..Version: 13.2.0

Keeps crashingI’m using an iPhone X and the app keeps crashing. All I’m doing is browsing through items and the app closes by itself. Very frustrating having to reopen and figure out where I left off. Also the inventory is not accurate. I placed an order and received an email notice afterwards that several items were out of stock so I won’t be charged for these items thus won’t receive them. Bad UX. The UI on this new app is better than the old app version. I appreciate the much needed size chart link on every item. Ways to improve: 1. Figure out what is making the app crash and fix it. 2. Add more in-depth item descriptions and actual item measurements for each size please! Fashion retailers are so bad at this, it will most likely help reduce the amount of returns and exchanges. H&M, y’all could do better..Version: 9.7.1

Worst app experienceI rarely bother to write a complaint, however this time I felt that I really should. I am extremely dissappointed with the consumer journey that you offer online. First of all, my day has started with a notification (in dutch) that all my membership bonus points were erased. Interestingly, that no one even bothered to notify me about that in advance. If I knew that, I would have exchanged it for a voucher. Secondly, I have ordered a vase couple of days ago, when it was still available and I was extremely happy about it. I recieved an order confirmation and delievery info. However, today it turned out that it’s not gonna get delivered and I’m going to get refunded for it. Why you can’t reserve the stock when a person adds an item to a basket? I really wanted that piece, I dont need a refund! Third thing which is not working on your website is search in store feature, it hasn’t been working for I don’t know like two weeks already. And finally another disappointing thing is that in the Netherlands there are so many expats that do not speak Dutch at all. And H&M doesnt offer any choice to use the app in English which is very frustrating. It’s always a very bad experience on your app when shopping. It seems that the company is living in the stone age and doesn’t bother to innovate or at least keep up with the UX trends..Version: 13.2.1

Horrible Customer ServiceI have never written a review before on anything but I had to after my recent purchase. Layout-wise the app itself works great and I have no problems with. It is when you try and complete a purchase that problems arise. When I ordered my clothing, I realized it had my old address on file. I immediately tried to reconcile this through customer service but the agent said that I had missed my “15-30 minute window of grace period” to do this. It had in fact been less than 30 minutes and I feel that the agent deliberately responded late so that he could prolong our chat thus ensuring that I miss that “window.” It was absolutely ridiculous and I had proof via email confirmation that I still had time to get this fixed but the agent kept insisting that the button was no longer available to him. His suggestion was to return it upon arrival. Not sure how thats supposed to work when it’s getting sent to my old address. So frustrating and it was an easy fix for a multi-billion dollar company who surely has the resources to do something as simple as alter the shipping address 20 minutes after the purchase was made. Will never order through this company again..Version: 14.5.1

Login issuesIt would let me login to my account I go on the website and it works fine but the app will not let me sign in even after uninstalling and reinstalling.Version: 22.29.0

Awful website and awful appI’m a big fan of H&M, but I’ve been trying to order some clothes in the sale all night. It’s taken over 4 hours. This review - I actually cant see whwhats being Wittenberg, this is a joke but I am determined to post. Signing into the app for my membership benefits took a stupid amount of time, with the app just not accepting text/numbers for pssword details etc. Then when I finally logged in, the clothes would disperse when I scrolled through the options. Then trying to pay?! Forget it it asks for your ohone number which it says is optional, then cancels your order because it’s not entered. Except I have, in every box where it asks for it. The app needs serious work, or their entire online presence which seems mental.Version: 12.1.1

Terrible first experienceFirst time ordering online in Aus. Used the address finder in the App. After waiting weeks for the delivery looked it up & the App said it had been delivered but wasn’t. Had to call c/service who said it was returned to the factory because they didn’t have the full address. The dress is been waiting weeks for is now sold out & only solution offered was a full refund of all products is purchased. Won’t bother with their online service again, not up to standard yet..Version: 20.11.1

Frustrating appLove H&M but the app I am finding so annoying to use at the moment. Tried to use it yesterday and then again this morning first item I click on from my saved items is showing as in stock i then try to add it to my bag and it tells me product could not be added so it’s obviously out of stock..this then happened with a further 5 items!! I also have a one for all voucher that I wanted to use..checked on the one for all voucher website and it can be used on H&M online. Followed the instructions to use it (you don’t add it as a gift voucher but put it in as a MasterCard according to the one for all voucher website) and shock it won’t work..Version: 20.0.0

Issues with receipts?I buy almost everything online, but on occasion I go into store and bring some items to return with me it’s a bit tricky if i didn’t securely keep the paper with me it’s shipped with. I’ve noticed the feature to view receipts from online purchases has been down for some weeks now. This made returns very quick and easy, and when I called h&m customer service to ask why it’s down the woman simply said it was working some of the time and it was supposedly working a few hours ago. Please fix this issue. I also use it to quickly view the items I’ve purchased, because the shipping is taking much longer at the moment and I try to check the date of which items I ordered..Version: 20.11.1

Not bothering to shop with them online EVER again!As someone who relies on shopping online a lot I love H&M’s clothing and home range, they are great!!! It’s a shame they don’t bother to spend time on the app. Instead of making shopping easier and hassle free is leaves you feeling exhausted and very angry! I can’t access my basket, I can’t check out, I can’t even add anything to my basket either!! I’ve tried Reporting bugs, updated it as soon as one is available, deleting and downloading the app again, closing the app and opening again, restarting my phone too! Nothing works. Thera no point being a club member because staff in store don’t know how to issue points into my phone! I can’t load any off the offers after accumulating hundreds of points so....Finally decided to get rid of it for good. Sticking to the old fashioned way of shopping with H&M; if I find the time to go in with toddlers that is!! Shame!.Version: 9.7.2

Bug!!I have had the app open for 5 mins now it’s totally crashed and I can’t access the website via safari because it keep trying o open the app that doesn’t open. Now I won’t be able to redeem my offer.Version: 20.10.1

Stupid rulesIt’s insane how they don’t allow you to fix your delivery address despite the package not being shipped whatsoever. Why can’t H&M have a 1-2 days option where customers are still allowed to cancel their order even after the confirmation. Wrote the wrong address, thought my delivery address was the same as my billing address. Later to find out, the delivery address was wrong and my package is being sent to the house right in front of me. I don’t even know what delivery company H&M uses as they have no information about that, which is stupid on their side. Not sure if they’ll give you a tracking NUMBER or if the “tracking” link they provide you is your only source of tracking. Overall, H&M should just stop doing online if they can’t even do it properly and provide their customers the best service….Version: 22.44.1

It’s just okThe usability isn’t great and it’s a bit slow.Version: 11.3.0

Glitch after lag updateIt used to be perfect, but now closed itself. Very irritating.Version: 21.26.1

No connection!!!?Why does the app always say there is no connection. I used to use the app all the time at the store and for the last couple of times I haven’t been able to! Even re-downloaded it and it still doesn’t work. Very frustrating as I want to use my coupon on the app!.Version: 22.44.0

TerribleI Support Chinese Cotton forever !.Version: 21.15.0

GlitchyI updated my app now all my favourited items are gone?? I worked really hard to build up that list and I don’t even remember every piece so I can’t add them all back. Most of the items were out of stock as well so if I search for them they don’t even come up. Terrible app.Version: 22.24.0

Not the bestWhen this app works, it’s great. At one point it was So easy to just click on it and find what I need when looking for something for myself or my kids. But the problem is, lately it hardly ever works. Always emptying my basket, always logging me out of my H&M club account and then when I try and log back it, it tries telling me my password or email is incorrect but then when I try it on my laptop, logs me in no problem. It’s always showing the “Oops” message and lately keeps displaying offers on the home page of app that are ages old and no longer valid !! It’s honestly becoming useless to me, think I’ll delete it and just shop in stores or else where 🤷🏼‍♀️.Version: 9.7.1

Limit on how many items I can “like”I enjoy the app, but I wish I could organise my “liked” items and also “like” more than the allotted amount of items! I find it silly that there is a limit to how many items I can keep in my reserved “like” section! I find it hard to find the items again to reconsider if I would like to buy it or if it is a piece of home decor, and I just need to go measure the space I wish to put it in, I can’t save the item unless I delete another “liked” item. Please don’t cap or limit how many items we can save in our “liked” section! It means there’s less likelihood that I’m going to be coming back to find the item again and purchase it..Version: 20.10.1

App keeps closing!App keeps closing!.Version: 22.26.0

App crashes periodicallyEvery once in a while the app stops responding - I can’t open it or it’s freezing when I try to add promotions. This feature for adding promotions doesn’t work well at all - it always blocks the app at least temporarily. Today I had to reinstall the app twitch. As for H&M in general: great designers but awful customer service for bigger issues. Some of my packages were rerouted and, in the meantime, H&M supposedly “investigated” the issue. They didn’t (otherwise they would had find out that the packages were eventually delivered late) and instead asked me TO CHANGE MY DELIVERY ADDRESS!!! I order at least once weekly from H&M, everything arrives in time (with a few exceptions) and they want me - what? To move to another house perhaps, because they’re not capable of doing their job?.Version: 22.5.1

App is crashingI am not able to use the latest app, it’s crashing when I tap on it.Version: 21.13.1

SlowHas to be the slowest app on my new iPhone 13, painfully slow loading of images.Version: 22.44.1

CrashingApp never works and has been crashing immediately when opened for at least the past 2 weeks now.Version: 20.11.2

App Not Even WorkingI downloaded the app to get the 15% discount offer yesterday and was unable to get on it from ios or google play. Still haven’t been able to complete my order..Version: 21.28.1

App crashes every minuteSo frustrating.Version: 22.5.1

Wont openAfter installing & using in the store, I now can’t open it. Instantly crashes before opening..Version: 21.11.0

The worst app...For such a global successful company, their app is the worst I have ever come across. It is constantly crashing and “down for maintenance”. Switching from search option to club card information to basket takes so long. To open previous orders takes even longer you might as well hit the button and go make yourself a cup of tea. The filtering options are just abysmal. Once you make an order, the app sends you off to Safari to a blank tab. So you then have to close Safari and return to the H&M app only to find your shopping basket “greyed” out. You have no idea if the order went through, along with your payment as no confirmation notification comes up. You then have to hope this comes through into your email inbox or you have to re-open the H&M app and check your previous orders! What an absolute mess! Please fix this!!.Version: 9.7.1

Never buy onlineWorst customer service ever, never buy online. I ordered 15 pieces of clothing from the app on Black Friday deals, it said 6-7 days delivery. I called them and they said 8-10 days delivery.. then it’s been 15 days and they never delivered.. I called 4 times to H&M, didn’t get any help, created the ticket but nobody called me back, have been on chat help but representatives didn’t treated well.. yet no help.. all I heard was - ‘ we are busy, overloaded with orders’, and now they say items are lost and giving refund. I lost all the Black Friday deals which I could have bought from other places, lost all my time.. items are sold out and now refund doesn’t compensate for my lost time and deals. If they can not honor the order, why are they even taking orders..please save our time and money by refusing to take orders if you can’t handle !!.Version: 22.44.1

Not workingFix pls.Version: 22.5.1

Ongoing log in issueThis app will not let me login even after I reset my password it still won’t let me login. Needs to be fixed..Version: 22.24.0

App Doesn’t WorkUPDATE! I deleted and redownloaded the app and the app seems to be working fine now. Must of been a bug that messed up on some users devices. Not sure why the fix wasn’t pushed into an update or the update messed up on my device. But deleting and re downloading the app seemed to fix my problem. Hope this helps others and fixes their app issue. — Leaving a review in hopes the developers will see. I’m getting emails and coupons to shop, but can’t. The website takes me to download app. The app just hangs on the logo and says won’t load in my country, in the US. The link in the App Store to report app to developers takes me to the broken app. I keep checking for an update, but nothing. It’s been broken for days. I hope when they fix this problem they reissue the online/app coupons that we couldn’t use because of the app issue..Version: 22.5.1

Crashes and SlowThe app is very slow and it crashes often.Version: 9.1.0

Shocking customer serviceAlthough the website and app are great, the appalling customer service makes it very difficult to buy from you. You obviously use a Chinese call centre as they have no knowledge or responsibility for your company or products. Stating they have reserved goods for me in a store more than an hour’s drive away to be told, once there, that they don’t have the items! I have placed one order on-line, had awful problems with the fact that your site or customer services couldn’t comprehend that we have a house name only and no number. Eventually received the goods by contacting Hermes and found the wrong colour in the parcel!!!!.Version: 20.12.1

Doesn’t confirm address when finishing purchasePretty much every app, website or online store says where the purchase will get shipped to and the option to edit the address prior to finishing the purchase. To change the address you have to go to account information and change it before purchasing. I recently moved and after finishing my purchase on the app, I found out that the items were getting shipped to my old address via the confirmation email. After the finishing the purchase you can’t change where it’s getting shipped to even after contacting customer service. The customer service agent said there’s a window of about an hour to cancel the order and then reorder it but it also doesn’t say that anywhere I could see just the ability to contact customer service which won’t help the problem. CHANGE SOMETHING ABOUT THIS PROCESS..Version: 10.7.0

App not workingConstantly crushing since launch , deleted and re installed so many times - still not working.Version: 21.11.2

Inclusion is great but it needs to be organizedIts nice that theres all sizes but if im shopping for petite, i dont need body positivity shoved down my throat. I just want to see my size selection modeled by my size people. As I expect plus size ladies probably would prefer to scroll thru a section where they dont have to make giant assumptions about how that pair of pants would fit their much different frame than a size 4 model. Its literally not that hard to add a search option that separates the two groups. Its added unnecessary time to my shopping experience which if youre doing it online you are likely someone who isnt into the shopping experience. And pisses me off because this is a sociopolitical and ITS A CLOTHING STORE. Get yourselves organized you made it clear you’re covering your bases with everyone, its great really but stop showing me 3x when im a 4..Version: 12.2.1

Poor quality clothes and shame on using child labour!Poor quality clothes and shame on using child labour!.Version: 21.15.1

Points expireWas super disappointed to see that they reset your points after a certain time. This is extremely annoying as now I will have to spend even more money to reap any benefits from the point system. Just shows how greedy this company is..Version: 22.5.1

Change the shopping cartI love h&m, I love the quality and prices, I also love to compulsively online shop!!! What I don’t love is that you can only add 50 items to your cart. I have a system where I like to add everything I love (which is a lot at h&m) and then go through my cart to windle down what I have to have that moment. Having to do that pre-maturely and getting rid of things I love just to add something more takes the fun out of it and is actually really frustrating. I know this might seem petty in the grand scheme of world problems BUT come holiday times I don’t even want to bother with a site that can’t contain my shopping list (even if it is overblown) and that I’m constantly having to reduce/recheck or reorder. Pls at least allow 100 items or the option to save for later, like almost every other online retailer I know. I get the strategy but it doesn’t help compulsive shoppers like myself who also have adhd brain. It just makes me want to avoid your site altogether when I’m constantly deleting and re-adding, then deleting again just to make my list how I want it!!!!!!.Version: 22.44.1

I can’t access my favouritesIt’s been about a week and I can access my favourites in the app, please fix!.Version: 21.15.1

Definitely unhappy!I have already contacted Customer Service. They told me that there is no level higher to discuss my dissatisfaction with this Company. Making a purchase with a debit card that can not except refunds that works like a gift Visa basically you can not receive a cash refund. They immediately received the funds‼️ Even if the return was not worn, had all tags & was returned the same day as the purchase. They told me I could exchange the item or take a store credit. I don’t understand if they cleared & received my money why I can’t return the item & receive mine back. The Card was not a Credit Card it was a debit card. So basically you are forcing me to purchase at your company even if I decide I do not want to purchase..Version: 12.3.0

App won’t openHi I use this app ALOT and over the last week I haven’t been able to access it. It just keeps spinning. Please fix it.Version: 22.5.1

Everyone hates the expiring pointsI collected so many points and they all expired for not using them. Super frustrating.Version: 22.34.0

Didn’t received orderI ordered my shoes and didn’t received them for almost 20 days and then i called customer service and they asked me to order again and i did the same and the order got returned without even being delivered. One of the worst aap ever seen.Version: 22.49.1

AwfulI hate this app. It’s like it’s been developed to stop people shopping at H&M. You put clothes in the basket and as if by magic, they disappear. Or you are shopping, and it crashes on you, time and time again. Twice it happened that I put clothes in the basket, paid, and boom - gone, no trace of your purchase. Then I did it again, and the same happened. And again, same happened. Called H&M, but they can’t find trace of your order so guess what, you have to put it in your basket again and hope for the best. If I didn’t love H&M, I would have given up on this app a long time ago. It’s simply awful..Version: 9.7.1

Wrong country errorHaven’t been able to load it for almost a week.Version: 22.5.1

What’s you’re problem?You’re websites are always problematic and never work, can’t tell you how many times I’ve seen the ‘it’s not you it’s us’ sign pop up before making payments. And plus it’s hard to choose sizes when you don’t mention the size the models wear. In the past every time I’ve bought clothes there’s something wrong with them, they’re either missing buttons, got rips in them or are way too big- since when was a size 10 the same as a large??? Please sort it out, online service should be the same, if not better than in-store experiences..Version: 9.5.0

Ipad not in landscape view???Seems like such a great app EXCEPT it’s not in landscape view for ipad so if you have a case… not very usable..Version: 22.5.1

Great store, horrible appI’ve never had so many issues from an app than this one. I’ve tried countless times trying to update my address only for it to not register what I’m putting in. I’ve deleted the app multiple times in order to see if that would solve the issue but nope. Still buggy. I couldn’t even up the website through safari without it returning to this app and from there it just kept bugging out. Really wish they work on the buttons not registering actions from the user. It also from time to time won’t add items to my cart or allow me to check out. Very frustrating especially when I’ve been waiting for select clothing to get back in stock and then I can’t add said clothing..Version: 14.0.0

App doesn’t work in CanadaApp hasn’t been working for me for several weeks now.Version: 22.15.1

Coupons expiry time is pooI like it but i don’t like how coupons expire in store after 15 minutes? LIKE WHAT IS THE REASON??! i had a $15 off coupon 😭 AND IT DIED WHILE I WAS IN LINE 🫠.Version: 22.15.1

Terrible online shopping experienceThe app/web version both have massive issues (“it’s not me, it’s you” error page popped up every one of the 7 times I tried to buy an item). It then rejects my password when I tried to create an account, leaving me no choice but to checkout as a guest. I then do so, buy the item, but receive no email confirmation and waste even more time writing to customer service (obviously receive no email confirmation for that either) and am thus left wondering what happened to my purchase. Sort it out H&M - without a decent app you won’t survive!.Version: 10.1.0

No internet connection??Every time I go to open the app it says I have no internet connection and I have to log on via the H&M website. This happens when I have strong wifi at home and in store. Please can you look at the app? Thanks.Version: 22.42.1

Worst new app!!!They recently launched a this new and “improved” app and its trash. It’s almost kind of funny that such a giant corporation has such a bad app. And hasn't done anything to fix it. Browsing and filtering is very limited. It randomly won’t load a page or just crashes. My last order shipped to an address that wasn’t listed as my primary. An address I shipped a gift to once last year. My friend had to reship package to me it only had 3/6 items. When I called hm and they said when packing my order there were some items out of stock so they just adjust the order with no notification. How is that even possible?? I’m guessing it’s bigger than this app. Seems like they have someone new and very unqualified making these changes. Too bad because I used to love shopping form app..Version: 9.7.1

Won’t connect to the internetUgh! So annoying! I will download the app and it’ll work great for the first few days and then it’ll say no connection. Have deleted and reinstalled a number of times. Even though I have internet it keeps saying no connection. Also can’t use the website because it keeps referring me to the app.Version: 21.37.1

STOP CRASHINGEvery time i try to open the app it keeps crashing!.Version: 22.37.1

Crash with new updateMy app updated today and I can’t open it as it crashes immediately. I have reset my phone twice with no fix..Version: 20.11.1

Favourites no longer showing upMy “Favourites” section in the H&M IOS app now no longer showing up. When I try to load the favourites I get an drop down message that says “An error has occurred, please try again later”. Logged out then in. Cleared cache and even uninstalled the app multiple times, but it did not fix the issue. I can see my favs when I log into the website directly, but not via the app..Version: 21.15.1

FRUSTRATEDI have loved this app in the past but for the 2 weeks I have not been able to access my favorites. I get a error message every time I try to look at them. I have deleted the app and reinstalled it and I still get the error message. The problem is obviously on your end. I have written 2 emails to customer service and have not received a reply. Please fix the issue. I refer to my favorites all the time to check out of stock items I wish to purchase and it is very frustrating not being able to gain access.Version: 21.15.1

Won’t recognise my loginI have checked and double checked that I was correct, I’m logged in on my iPad but it will not let me log in on my iPhone insisting I have entered something wrong, I asked someone else to check the email and password I was entering and everything was correct 😕 I don’t like apps that make me doubt myself….Version: 22.2.2

Kind of annoyingFirst off : I dislike when I’m looking for boys clothing girls clothes still come up in my search. I understand the gender neutral movement but most stores sell way more girls clothes than boys as it is. So you kind of hope to just see boys. Second: the filling out of all your billing information is such a long process I wouldn’t be surprised if something in my cart sold out for however long it takes to fill it out. Also it doesn’t remember anything you typed so it may simultaneously clear and you’ll have to start all over again. Lastly when you place the order it takes ages to confirm. I had to do this twice before it finally went through I was waiting 5+ mins the first time..Version: 14.6.1

Can’t open appGetting error messages when I try to access the app. Please fix asap! It’s been happening since Thursday..Version: 22.5.1

Same error for over 6 days, unable to shop!This app was fantastic until it wasn’t. In the process of checking out the app crashed. Now it says “ An important service is temporarily unavailable and the app cannot function without it. Please try again later or change country". When I go to their website it says.. "It's not you it's us. For some technical reason the page cannot be viewed. Please contact customer service." I have called, waited 10 mins, then hung up on. Chatted with “Daisy” on their chat option, when that crashes. Their Instagram support got back to me right away. But had no solution and told me to wait 5 days while they would email me updates. I have heard nothing. Fix this bug pleaseeeeee..Version: 14.3.0

Awful ServiceOrdered an item to collect at a store. H&M messed up where the item is to be delivered. Despite the item being at the warehouse, they can’t cancel the item but have to wait for it to arrive at a store, for the item to sit in the store for 7 days, for it to then be returned at the same warehouse. Then it has to be processed as a refund which takes a week apparently for the refund to be in my bank account in the next 14 days. MAKE SOME SENSE!!!!! A child can make more sense than the system. Why did it have to travel to places for it to return to the warehouse in order for the refund. SO STUPID and inconvenient and just so stupid! If you mess up an order, FIX IT!.Version: 20.10.0

Not very clearThe orders section and billing isn’t very clear. For example you cannot just look at what your overall balance is, you can see what you owe and when but it gets confusing when there are returns and subsequent orders not ready for payment. Returns get credited but it doesn’t recalculate very well as still gives you the full amount. Sometimes I want to pay off a previous order plus a new order in one go but it’s difficult to work out what that amount is. You’d also think it would have an option to click and pay but it doesn’t. You end up having to call up and pay or set up a payment from your internet banking. I end up with a headache to be honest..Version: 10.0.0

Need Apple Wallet supportA little disappointing that there is a loyalty card that cannot be added to Apple Wallet. No one wants to launch an app to use a loyalty card when pretty much every other retailer allows you to add it to Apple Wallet for convenience..Version: 21.43.1

App Doesn’t Work!!!I have re-downloaded the app numerous times as it keeps saying I’m not connected to the internet...so frustrating!!!!.Version: 20.10.1

Not GreatI don’t live anywhere near an H&M store but I really like the products they put out. I have ordered from them twice and the first time I received the wrong item which I had to return just to have to try and reorder the original item I wanted, only to find it was out of stock. The second time my package was “delivered” twenty one days after I ordered it, exceeding the 3-7 business day shipping I had. All that time passed just for me to receive notification that the addressee was not found and the package had been returned. I would love to order and actually receive the items this company produces but I can’t if I cannot actually receive the items. Very disappointing and I hope the issue is resolved soon for other who might be having the same issue..Version: 22.2.2

NOT workingSeriously.Version: 22.5.2

Still can’t see past purchases!I’ve been using the app for a while now and I think it’s great for browsing and placing orders but for the last 6 months I haven’t been able to see past orders. Which means that now, when I think I’ve been refunded only part of what I’m owed, I can’t check what the refund amount should be by looking at what I ordered (and sent back). Whenever I click on all purchases and try to look at my online orders I get an error message saying ‘we can’t display your receipts right now. Please check back later’. Please sort this out, it’s so simple but incredibly frustrating..Version: 20.11.2

Login IssuesI am unable to login. It keeps telling me that I have the wrong email and password, but they’re working on the website. PLEASE FIX.Version: 22.42.1

HorribleI loved getting things from H&M... I live in the US and so it’s only available to shop by app or online. I’ve shopped online and the app before without any problems. But when H&M updated their app, I’ve had every excuse to hate shopping from there. First of all, you can’t look at you past orders on the “new” app. In general, their “new” app is glitchy and awful to use. Second, I know this sounds like a little bit of a stretch, but they sent me the wrong size of pants on purpose. They sent me a pair just a little bit smaller then what I usually get. I have a screenshot of my purchase before finalizing to even prove it. Even the recipe is different then what I ordered. Thought that was a little fishy, so I looked on the website to see if my size has been out of stock, and yes it was. And guess what size wasn’t, the pair I got. Used to like H&M, but I’m good on wasting my time and money. Quality has definitely gone down within the past year😔.Version: 10.2.0

Doesn’t work at all nowIt’s not that easy to use and not a smooth up experience. Have to dig around for vouchers, with retail assistant’s help or prompt. Lol. And clunky, just closes itself suddenly or doesn’t load and I’ve done all updates and on latest iPhone and os. Annoying app for a large co I’m surprised.Version: 21.11.2

AccessibilityI like this app as it is very good that you can become a member. The only problem i have is that it isn't accessible. I’m visually impaired/blind and i use voice over, a screan reader,to navigate round. My phone. The problem I’m having is I can’t access the app. I had no problem setting up an account. But when i go to select an item it will not read all the information. I am also unable to find the back button, and selectit. So i have to close and reopen the app. Also i am unable to access the menu on the first page when you open the app, as my screen reader can’t read it. Would the app be made more accessible as I’d like to use it. Thanks.Version: 12.2.1

Just a couple of pointers.The new app should have spent much more time in development. In my past two orders, items were canceled (I’m assuming stock ran out) that I was really interested in - the whole purpose for placing the orders, really! Have a computerized count, guys! When that estimate runs out, 86 the item until you can reevaluate stock! I am a long-time and loyal customer (might even have an addiction), but I’ll be making a valiant effort NOT to buy from y’all for a while. Also, why in the hell can we not filter by size in the new app?! That’s one of the most important features of online shopping! I don’t want to see a smokin’ hot dress and go to choose it and see it’s only available in XS. I’m trying to filter out temptation (and maybe some of my own body dysmorphia). Please, get it together!.Version: 9.7.1

Annoying listingsThe layout of this app is annoying the way products are listed. For example they’ll have just one listing for a graphic t shirt but when you scroll through the photos it’s actually loads of different designs. Then some things every colourway of the exact same item has a separate listing which is annoying too. Just hard to navigate and tell which products are actually the same. 3* because I love the review section which shows size recommendations..Version: 21.21.1

App never worksThis app needs major improvement. It never works, especially when you’re actually inside of a H&M store ironically. Constantly doesn’t load..Version: 22.5.1

FrustratingPlease make the app landscape! I try not to use it because it's irritating to have to turn my iPad the other way but the web version rarely lets me select a size (at least fix that!) so I'm forced to use the app, which is a pain if I'm charging it. Thanks..Version: 22.29.0

?Most of the items aren’t modeled on people and it makes me confused on what the clothing would look like if it were worn. They shouldn’t display a shirt not worn by something on the thumbnail. I think it would attract people to actually display a model wearing the item. I would have bought tons of your clothing but I did not buy because I don’t know what it would look like on me. It’s frustrating how some items have models wearing them and some don’t. It just makes it frustrating to shop. Please take time to actually display the clothing on models. And some of the pictures aren’t even a straight view. A model would be wearing a item but the pose is like a side view pose? I can’t even fully see the item. Why don’t you just do front back and side like a normal online store would? Lol please fix this.Version: 10.7.2

Terrible, worst ap and shopping experienceThis is the worst ap/shopping website I have ever used. Two years ago it took the money of my gift cards and didn’t process the order, I spent ages on the phone getting it Put back on, they were unapologetic. Tonight as I had another gift card I’ve gone to place an order and after all this time the same thing has happened again! Why even have gift cards if they won’t process!? Now I can’t even log back in and all the items have gone from my basket and it just says to come back later. No H&M I will not be back you are the worst! NEVER AGAIN!!!!! 0*s if I could!!!.Version: 9.7.1

Just the worst.I haven’t ever written a review but this experience pushed me to. First time buying from the app. I shopped a couple of items and has been charged. Everything was grate until I got a email notifying me that shipping will take a while for my first item. Two weeks has passed and still haven’t heard anything. By the end of that week I have gotten an email saying that they canceled my item due to it being out of stock and will refund me. I’ve seen reviews that their company never keeps in track what they do or don’t have in stock and it’s very annoying. In that case I just wanted to cancel my order overall since it haven’t even been shipped out. I call customer service telling them that I wanted to cancel it but they told me that I can’t anymore because of the date I purchased the item. So now I’m stuck with a item I don’t want anymore. The refund took a whole other week for me to receive and I didn’t even get the full amount I payed for it. They just changed me for the original price of the item but never gave me the shipping and handling amount back. I can’t wait to just delete this app out of my phone forever..Version: 20.11.2


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The Pay & Go app allows you to self-checkout from selected H & M stores.