MDLIVE Negative Reviews

MDLIVE App Complaints & User Negative Comments 2024

MDLIVE app received 25 complaints, negative comments and reviews by users. Have you ever had a bad experience using MDLIVE? Can you share your negative thoughts about mdlive?

MDLIVE for Negative User Reviews

✓ Great concept but rough experienceI was pumped to use this service, but had a bit of a trying time. Got all set up and was waiting for doctor to enter the video chat. Had to wait quite a while (which I don't mind, but the steps led me to assume there was no wait, just wish it was clearer). When a doctor finally appeared, I entered the chat, yet the doctor couldn't see or hear me, and then hung up. I had to call customer service (they were very friendly and helpful) and they got me set up in line again. Had to wait again maybe 15 minutes. Got into my video consult and all was going well. No complaints with doctor, professional. About half way through, the doctor told me he couldn't hear me anymore. He tried leaving and coming back in to the chat but we couldn't fix the issue. Finished consult with me nodding or shaking head and giving thumbs up. Would love to use this service again but hesitant with the IT issues..GraceCas91313Version: 4.0.11

✓ Wasting of time Don’t use if you’re really sickTried for first time because my kids and I were too sick to drive to the doctor’s office. Wait time was supposed to be 15mins, ended up waiting an hour and half and have to call in to get the doctor to join the call. Connection was so bad couldn’t understand anything doc said...something about sending prescription over to my pharmacy. 2hrs later my prescription was not at my pharmacy, called in to WebMD, 4 hrs later, still nothing, called webMD again...8 hrs later still nothing. I wasted entire day suffering in pain, calling back and forth and ended up buying over the counter medicine in the evening. It’s been two days and still no prescription sent to my pharmacy. WORST EXPERIENCE EVER. One more thing. Needed a doctors note for my kids school, WebMD customer service said it will be ready in my account soon.... a day later still nothing came! Ridiculous service!.Flowermound momVersion: 5.3.1

✓ ALWAYS AFRAID TO GIVE ANTIBIOTICSThis used to be a good option for our family because we do not have traditional health insurance. The idea is great. No waiting in a doctor’s office filled with flu germs. It is accessible any time of day or night. You don’t even have to drag your poor, sick child out of bed. I used to love this service and think it was worth the money. Not anymore! I’m not sure who is in charge of when and how many antibiotics can be prescribed, but EVERY time one of my family members are sick, we are told that it is viral and no antibiotic. So what is the use of this service if we can’t get an antibiotic when we are sick? Just to let you know, because we don’t have traditional health insurance, we do everything we can at home to treat our symptoms first before we seek out medical attention. All of us, even our little 5 year old, wash out our sinuses with saline rinses, gargle, and take more vitamins than anyone else I know. If we call in and ask for medicine, it’s because one of us is feeling really badly and the home remedies have not worked. Most of the time the home remedies do work, but in the few cases when they don’t, we just need an antibiotic! In today’s world, no one has the luxury of staying in bed for a week to 10 days waiting for the sickness to run its course!.SkdbsknanzakakaoajbsiwbwVersion: 4.6.2

✓ Good care. Some app confusionMy web browser said I was checked in and wait would be over 3 hours. It provided test for my camera, microphone, and speakers. Was expecting a phone call when provider was ready based on messages received. Looked at browser again 20 minutes later to see if the time would countdown to help me keep track, and last line said to be sure to log in to app. Downloaded app, logged in and before I could pushed anything a phone call came through telling me I had 3 minutes to log in because my appointment was accepted. Then both the app and browser were trying to access my camera and microphone, and showing my video. Both kept saying provider has arrived, but I had no audio or video of the provider. App said to enable notifications and wait and to stop checking in. I finally closed the browser and app and then had to log in to app again. After that login I started talking to a doctor almost instantly. He gave me three scripts to help with my ear and sinus infections. Glad I didn’t have to wait three hours, but still not sure what I needed to do differently, as I think I followed all prompts and directions directly. Great service though. Got scripts waiting at pharmacy without having to leave my bed..WXYZ0201070911Version: 5.9.1

✓ Just Go to a Walk In ClinicI have pinkeye. Not that big of deal to see an online dr and get a prescription for it. Unless, you use MDLIVE. I saw the dr. Took like five minutes. He said he would call in the prescription and it would be ready in about an hour. My eye hurts and he was sympathetic and said he would put it right in. Drove to the pharmacy, not called in. Called MDLIVE and explained. Waited an hour went to the pharmacy. Not called in. Called MDLIVE got it called in but out of stock. Called MDLIVE to get a different prescription called in. Waited an hour. Not called in. So on and so forth. Every time I called I have to explain all this to the person who answers the phone and go through each person trying to figure this out. Not that complicated but taking way to much time. Also, MDLIVE’s phones did not work all morning so I called and called to get disconnected as soon as their phone system picked up. I was told this morning that I would have to have another dr consultation in order to get my prescription. I refused and they did manage to get it called in but something tells me when I go to pick it up it won’t be there. This is the most inefficient dr visit I ever had. So much for making life easier with online dr visits. On a positive note, everyone who I spoke with on the phone was very nice. Just unable to do their job..JillC2Version: 4.6.0

✓ Difficult to use and not a timely responseThe app itself was not intuitive. I added insurance information but it did not bring over my dependents. In a regular office I had the, the card and they have my full coverage. Set up an appointment as we could not add a family member, waited over and hour for a dr to say they could not help with a jammed finger for my daughter because it was under my name. Still charged me though. Went back through and got her added started a new appt which took 1:5 hours to get and the dr indicated he would provide her a note for gym class. Fast forward and she is getting ready for school, there is not notes in her account, certainly not her excuse for gym, and the contact us email for, does not allow you to type in an email address, only chose one and there are no choices so you can’t even reach out. So I was charged twice and did not even get what my daughter needs. Go to a drs office instead. This is a neat idea but execution is horrendous..BridenkVersion: 4.5.2

✓ Messed upThis is really messed up. I’ve been a customer for years and your app keeps changing. Before I could message my doctor, then I couldn’t and now I can do that again. Seriously, stuck to something. Now, I can’t even confirm my Psychiatrist‘s appointment cause it keeps getting declined, even though I switched my credit cards a couple of times, just to get it confirmed. Same thing with my psychologist. Do you know how hard it is for me to get used to someone new all the time? It’s been like three psychiatrists already. First one was, it took her a while to renew her license to my state but I couldn’t message her cause you wouldn’t let me, second was, he tried to make an appointment but I didn’t get a notification, so his appointment expired and I couldn’t message him, third one was this…get it together. My now psychiatrist a good one too and I really don’t want to lose her..KickitwitkatVersion: 6.0.0

✓ No transparency in billing costsHad I know that there would be a fee upfront for the doctor’s call over telehealth, I would not be writing this review. After a recent health scare in 2020, I reached out to MDLIVE. The first screen I got when I opened MDLIVE was how much will I pay screen which told me $0. The video connection was terrible the doctor had to call me to speak to me over the phone. The doctor looked stressed, overworked, and wasn’t that friendly. Then a month later to my surprise I find out I have a Bill from MDLIVE. Be open, honest, and transparent. Don’t say total cost for this visit is $0 when there may be a cost later. At least put a disclaimer saying you post nothing now but a few may be assessed later. COVID has made things tough already, and to not be upfront about a cost for money I don’t have sets me back even more with my financial burdens caused by 2020. Incredibly disappointed with the lack of open transparent communication of costs upfront. Unethical, wrong, and completely disgraceful!.NootVersion: 5.7.1

✓ What happened???We had great experiences on this app until now. Used to see a quality provider quickly. Now the wait time is hours, even though the app consistently says less than 10 minute wait time. The provider appointment I had previous to this message I am leaving now was very bad. I waited hours for a rushed provider who did not have time for me and hung up on me before I could clarify or ask any questions. When I tried to contact the provider through the app (as there is an option to do so) I received a message that said patients can not leave messages. What?? I do not recommend this to others unless they return to the quality of service they once had. Something has gone terribly wrong and this is not what it once was..FullarmshappyheartVersion: 6.1.0

✓ Waste of money/no treatmentI selected an appointment with a doctor based on my filtered results. The doctor I selected didn’t call, instead it was another doctor and he called 20min after my scheduled appointment time. This doctor couldn’t tell me if I would be charged for trying to locate my original doctor or not, so I decided to stay on the call. He advised me to visit an urgent care facility for what he thought sounded like a sinus infection. This call cost me $59. Urgent care cost is $90. I explained the reason I wanted to use MDlive was because it was cheaper and that I didn’t have the additional money to pay for urgent care. He said he would not prescribe me antibiotics and apologized for not being able to do anything but offer advice. I wish I never signed up, took the call or wasted money on this service. Now I’m still sick and don’t have enough to seek medical help at an urgent care. The reason I signed up was because I have Cigna insurance but still was charged $59 for a call from the wrong doctor who didn’t help me in anyway. Update: Tried to email the address provided in the response from “App Developer” for further help and this email address does not accept incoming emails from anyone. More frustrated than before - bad service all around..MEOSGVersion: 4.0.12

✓ ScamI used the desktop version of this service but came here to warn people about this company. My husband went through the sign up process (which was fairly easy/efficient) and selected the video call. Was told the wait time was less then 30 minutes and displayed name of doctor he would be “seeing”. 15 minutes later, we received an automated phone call stating that the wait would be longer and offering to switch to a phone call instead. We declined and continued to wait for the video call. After another 15 minutes, we opted to switch to the phone call because it was taking too long waiting around the computer. This time the page updated with a different doctor. After another half hour we still were not called. I attempted to use the online chat with customer service to see what was up but no one replied. Husband tried calling customer service but couldn’t talk to anyone until he took a survey where they tried to sell him a cruise....is this a joke????? Checked the activity log and it states that a doctor called us for a consultation. This didn’t occur! We have the phone records to prove it! We ended up cancelling the appointment because it became apparent it was a scam. They charged us $40 for literally NOTHING. Disgusting..IndigoinfinityVersion: 4.1.2

✓ Never been able to speak to a doc!I have tried using this app as well as their website as this is supposed to be a replacement for a doctor in most cases. The first two times I got calls whereby I was told there were no doctors—after waiting over an hour both times. The third and final time I tried using the app for a mental health issue after waiting a long time I was called to apologize that I would need to contact my HR department because their psychiatrists aren’t on my plan. The lady on the phone even seemed to be kind of laughing. I live in a community where it is hard to get a general practitioner, a regular doctor, so to speak. I have gone without one for years because of this and this app should be perfect for someone like me who currently can only go to Urgent Care or ER despite having health insurance. It is not. I have tried and tried to use this app. Did you know you can’t get mental health care from Urgent Care or ER? Therefore I have no access to mental health care because this app doesn’t do what it offers. Whether it is your body or your mind, this app will not work for you. Good luck..MononeoVersion: 4.5.1

✓ It is not 24/7I scheduled an appt for the next available doctor and was queued for 20 min. I then received a call saying that they are experiencing a delay and I will speak with the next doctor as soon as possible. There was no time given. I selected the option to wait in the queue instead of a call back 7 hours after my initial wait. One hour and thirty minutes later I call the 888 number only to be told there are no doctors logged in/available. Why say 24/7 when the service isn’t 24/7? I understand not everyone wants to work graveyard shifts, but that’s my schedule so being able to speak to a doctor regarding my cold symptoms rather than paying $200 for an ER visit is preferred. So disheartening to realize that this is just another version of an UC.Chris.tyna.j.mVersion: 5.8.0

✓ Worst experience I have ever hadIf there was a zero star option that’s what I’d give it. We needed to see a doctor for our daughter. I remembered our insurance offered free telemedicine through MDLIVE so I gave it a shot. When we got through the initial screening we were told 60+ minutes. We figured that was ok and just settled in. About 30 minutes later it changed to “within 60 minutes “ so we felt like we were progressing. Not long after it told us within 10 minutes. That’s when it all came apart. After waiting 2+ hours, after being told within 10 minutes, we were kicked out of the waiting room. After calling MDLIVE customer service, their agent couldn’t have cared less and only wanted to get us off the phone. Her solution was she could put us back in the waiting room where the wait was 60+ minutes (I could have done that myself). After trying to reason with her, which was as useful as trying to reason with a pile of rocks, I gave up. Congratulations MDLIVE, you win but I will NEVER recommend this service to anyone. Such a waste of time and effort..MjtjdadVersion: 6.3.0

✓ Unhappy customerI tried MDLIVE out for the first time about a lump under my eye. I waited over an hour before I got an electronic message stating MDLIVE was busy and would call me back at a certain time. I received call after call informing that they were going to call. What the hey?? Hours after my initial call I finally spoke with a dr. She told me that she needed to see my eye. I initially asked for a virtual appointment but after waiting hours to schedule an appointment all they had left was a phone call appointment. The dr asked if I had upload pictures. I told her I tried but I couldn’t figure out how to upload them. I asked her how to upload the pictures. She didn’t know how. She said she would get someone to call me and explain how to upload the pictures. I knew I would never get that call. The dr sounded rushed and irritated. I called customer service and told them what happen and they said they would refund my money. Now 6 months later I am getting a bill for $45. On the bill it stated that the dr advised me to see my primary dr right away. She never said that. She did not give me any advice at all. I am so disappointed. This was the first time using this service and it was a flop. I ended up going to an Urgent Care center that charged me $180 because I had Cigna insurance. WITHOUT insurance the visit would have been $140!!! Completely disappointed..VLO3480Version: 5.5.0

✓ FraudI wish there was a no star option... I logged on my insurance providers website and they had this WDLive on there so I did it thinking I could save money... Complete mistake... I downloaded the app and did everything the text message said... Also said it was going to be a 3 hour wait... In between the three hour wait I received three phone calls stating if I choose to still seek a consultation then press 1 and so I did... The last call I received nothing was said and just a simple hang up and then I waited and waited finally checked my email and it stated my appointment was canceled after I did not answer the phone call... I’m like I see you took your money already and so I called and the lady said she has no record of me... What a nightmare... I’m going tomorrow to dispute a charge on my bank account and reporting this to the better business bureau and see if this place can be looked at for malpractice or something ASAP....Kseal25Version: 5.3.3

✓ Horrible serviceI scheduled an appointment for 2:45 and waited to be called as I was told. 2:45 goes by...nothing. Around 2:54 I get a call and I answer immediately. It is then that an automated voice says that connection to the provider was lost. Never heard a human voice just straight to this message. I then get another call saying that I have missed my appointment and that I can be put in a queue for the next available appointment. 3 hour wait. I didn’t miss the call I answered it right away! Near as I can tell the doctor just didn’t want to take my call and said screw it. I give customer support a call and proceed to wait for about an hour. While I’m waiting I receive a call from mdlive, maybe this is the doctor? Nope just another automated message asking me if I still wanted to be in the queue. Left my spot in line for customer service just to confirm my spot in the 3 hour queue. They proceed to call me about every 30 minutes to confirm that I still want to be in it. God forbid if you couldn’t answer the phone they would just go ahead and remove you from it. Horrible design and a horrible establishment..LMcGDonVersion: 5.3.4

✓ Refund taking months to processMDLIVE associated my account with a wrong insurance company and billed my credit card directly with the entire amount without sending to my insurance company. When I talked to my insurance company they told me that our sessions were covered and we shouldn’t be paying so much. It was a pain dealing with MDLIVE representatives to correct the account. MDLIVE blamed my insurance company for it!! After several phone calls to MDLIVE finally someone figured out that the account was not associated with the right insurance company and closed it and opened another one because they couldn’t change the insurance company. How ridiculous is that?! I have made several phone calls to MDLIVE, even had my insurance company representatives on conference calls for over an hour multiple times to resolve the matter and have a refund issued. A “supervisor” called to say it’s still not processed!! It’s been a year since my last appointment with a provider via MDLIVE. If I could give a negative rating I would!! Very disappointed in the customer service. They just keep giving me the run around and dragging their feet on this. I do NOT recommend MDLIVE to anyone!!.VSan123Version: 6.0.2

✓ Just go to your doctor or urgent care if you canI had a sinus infection for a while. It progressed after a while, which is normal, I had blood in my mucus, I felt dehydrated and tired, headache, etc. I was told to get some meds over the counter. (Usually I’m provides antibiotics to clear it up). I was called back for a check up because of the negative survey and explained. I was told another doctor would contact me for a second opinion. She said the same thing and if the sinus infection was still there or didn’t get better in 5 days they’ll give me antibiotics and a credit to my account. GUESS WHAT!!!! It’s well beyond 5 days and guess who still have their sinus infection? This person. Don’t waste your money and time. The consults were only like 5 minutes. I was skeptical at first because it wasn’t in person but everyone don’t always have the means to use other options. Sadly I should’ve made a way. The worst copay I have ever paid, I honestly feel like I was scammed in a way, like they take your money to provide you with information..Tee392Version: 5.3.2

✓ Waste of time!My employer encourages us to use this instead of going to a Dr or urgent care because it is supposed to save them and me money. Every time I have used them I have experienced long, 1 hour plus, waits. My first attempt to use them the provider on their end couldn’t get their web cam or microphone to work so I had the pleasure of watching her and her husband try to figure it out. I finally gave up and went to urgent care. Today I logged in because I have ear infections in both ears. After waiting for an hour and ten minutes I was connected with a provider that said they could prescribe a nasal spray to relieve congestion. If that’s all I needed I would not have bothered. I know when I have an ear infection, I have experienced many in my life, nasal spray is not going to help. He stated that unless he could see my eardrum he would not prescribe an anti-biotic and that I should be able to purchase a scope that I could use to get an image of my ear drum to him. Sure I could do that, or I could just use that money and go to a live doc that will treat me. I won’t waste my time with these quacks again..Rattlesnake BaitVersion: 5.3.3

✓ Don’t trust them!I signed up with my insurance i used them 2 times and I was not charged as the insurance covers the entire bill for MDlive. I signed my husband up with the same insurance he used it twice and was charge $75 each time. I used it a third time and was charged $75. I called to talk to a billing agent. Guess what? There is no billing agent to talk to. I took screen shots of all the charges talked to my insurance they did not understand why I was being charged either. All I was told by MDlive customer service was they would put a complaint in and if it is deemed necessary someone from billing would contact me. I was never contacted. It is a scam. Also, I called because I was feeling very sick, the Dr. said I didn’t have a fever so they weren’t going to do anything. 3 days later I was still sick and had a fever I called back and the Dr. I spoke to was mad that I called back because I developed a fever and was getting worse. I will never use this service again. It is a total scam..HtebazilewVersion: 5.7.1

✓ Go to Urgent care instead.I was hesitant to try MDLIVE but was reassured by their customer service that if it was an issue that they could not manage via online consult I would be refunded. During the consult the Dr. was very good, and very polite, but due to the limitations of telehealth was not able to help me determine any method of treatment for my condition. It was recommended that I go see a physician in person. This was not a referral to a specialist or a greater level of care, just a lateral transfer to an physician of the same qualifications who could manage my health issue in person. This outcome is understandable but earlier I had been reassured by MDLive’s Customer Service Rep that in cases that the could not treat patients would be refunded. When I contacted MDLIVE and explained the situation to their case manager they were unwilling to provide a refund but she was more than willing to engage in a long argument. I would recommend skipping MDLIVE and going to your see you local Dr or Urgent care instead. No need to pay MDLIVEs fees only to pay again when they send you to see a Dr in person who can repeat the exact same consult just without the limitations of Telehealth. In the future I’ll save the extra fees and just go to urgent care or my primary the first time. I am quite displeased by MDLIVE and their customer service..FN0891Version: 4.1.3

✓ Not ReputableI tried to get an appointment at 8PM last night but didn’t understand the process and finally scored an appointment at 9:56PM last night. They said it would be a 3 hour wait. I got a call every 30 minutes asking if I wanted to cancel my appointment- until about midnight. I thought they would call but finally fell asleep. I woke up about 6AM and checked the app for my wait time. It said 15 minute wait. After 20 minutes I checked again to see my wait time. It became a 30 minute wait time ... so I called customer and got through. (Something I had not been able to do since making an appointment) and there was a nice man named James who apologized profusely about 9 hour wait. He then recommended I schedule a time appointment (why couldn’t I do that in the first place) for 12:30 - which would be quicker than a next available. Oh my word! So I decided to do it anyway since I was still having symptoms even though I was feeling better. I got a call back 10 minutes later saying there was a mistake and the doctor couldn’t do it over a text gone call. Had to be video chat so now they were rescheduling until 4:30PM - you know, right about the time pharmacies are closing because of Corona. I decided to take it anyway. Finally feel better and just canceled. I completely understand that there are back ups due to Corona but my wait time was completely ridiculous and they did not handle this in a professional way. They are not reputable in my opinion..Your Friend in the USAVersion: 5.3.4

✓ HATE THIS PLATFORM AVOID AT ALL COATIf there was a zero or negative star this would be usually for my situation. You know they started out good and I actually liked this service. Then a bug from MDLIVE end hit my account (at least that’s what I’m assuming). Since the incompetent paid technical jokers weren’t able to rectify that issue I had to stop using the platform. I emailed, called, complained, took every measure I possibly could since not being able to access my portal from March 2020 until I finally got tired of their lackluster concern to fix my problem and told them to deactivate me from the platform late May 2020. You would think with reaching out over 20+ times and promises of having the issue rectified would’ve been something quick to handle but obviously it is not. So, even though I liked the Dr who was treating me I had to go back to DrOnDemand since MDLIVE Can’t get their bull rap together. Again use at your own risk but at any chance you can no longer access your account just move on to another platform TRUST ME it’s easier then waiting on their Sorry 🤭..Jlyas92Version: 5.5.0

✓ MisleadingI recently gave a call in for simple symptoms of the common cold and while speaking to the doctor he advised that it was his personal decision not to prescribe an antibiotic and I stated that was ok and asked what next step I should take. He advised that I would need to set up another call, so I did. I had to contact the hotline due to the “24hour rule” and was told that another doctor would reach out to me to see about the antibiotic/steroid I was requesting. After waiting, a representative reaches out to me, I tell them my experience and that the previous doctor and phone representative tell me I may speak to another doctor to discuss the symptoms only for her to tell me I had to wait another 24 hours to even be eligible to speak to another doctor. I recommend to just rely on your family physician or urgent care so they can actually see your symptoms face to face. This application might be good if you’re needing very basic medication. **updated** I received a response stating they would further this response to a medical director. I emailed the email they requested and it states “this organization only allows emails from people within its organization”.... again, my response above wouldn’t change..Sorts it'sVersion: 4.0.12

MDLIVE works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MDLIVE.