- 85.4LEGITIMACY SCORE
- 89.4SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
PayRange App Complaints & User Negative Comments 2024
PayRange app received 77 complaints, negative comments and reviews by users. Have you ever had a bad experience using PayRange? Can you share your negative thoughts about payrange?
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PayRange for Negative User Reviews
✓ Swiping the amount always hangsI use the app to do laundry in my building. The washing machine works fine (because it’s one amount) , but it’s using the dryers that always, always causes problems. You need to swipe at 25 cent intervals, on my dryers that’s 8 min per swipe. I need around 50 minutes to dry, so multiple swipes are needed. The first 2-3 swipes are fine, but then the app hangs and spins, sometimes for 5 min while I wait to add more money to the machine. I have an iPhone 13, the dryers are brand new, and this isn’t operator error. I work for a software company. It would be great if I could just type in a dollar amount, or choose a “$1.25” button or something like that instead of incessantly swiping small amounts. Please rework the app to make using dryers easier. Otherwise, I like the app. Loading money is easy, as using quarters is archaic..Version: 6.7.4
✓ Useless App I Don’t know why they made this before was GoodThey just cancel all way of paying the washing machines!!🥲, now we are forced to use this app and I already see some flaws if I’m being realistic here! They pay you twice for what you just request once, and I already heard story from my neighbors how they can’t get there money back cause they just take it from our credit card. Now it hasn’t happen to me yet but I’m trying my best no to be the next victim 💀 so I just delete my credit card when I stop using it and if I need again for the next Laundry day I’ll add it back!!. But again useless app I think using the card was just way better cause you can just refill it by adding money and if you lost it you could just buy a new and refill it for the longterm. Honestly idk why they HATING on this refiller cards. I just see that this app is just gonna get so many calls of like where is money🤨 but they just gonna ignore cause it gonna be too much. Plus this points stink get $3 for free just pay out machines till 47 days until you get to 100 point like, only 47😀 shouldn’t it be long term since this “app” is gonna be use so much?. Also check out the 1 star reviews they are so many😭😭😭😂😂😂 At the end of the day I think this whole “app” is hilarious 😆 I can’t believe it exist if you plan to make this app do better🫵 that’s all hope this helps you and I can’t believe I wrote so much.❤️❤️❤️.Version: 6.7.6
✓ Swipe to pay doesn’t workHave to struggle with the button to pay.Version: 6.7.6
✓ Doesn’t WorkI downloaded this app to use on a vending machine. I loaded it with 10 dollars and was never able to use it. The app wouldn’t connect to the vending machine and kept switching me from the Canadian site to American site. I did all the troubleshooting I could think of with no luck. I asked for a refund because I’ve essentially donated my money to this company and they told me they are unable to help me. DON’T WASTE YOUR TIME!.Version: 6.5.1
✓ No 1st freeDid not get first load free as advertised also charged $9 for 2 washers.Version: 6.4.2
✓ OkThis app has been convenient for me because I hated going to get quarters and I wash at my apartment building’s laundry room. It’s not perfect by any means. They below satisfactory customer service. I’ve had to deal with them a few times and for the most part you are ok but then you get a robotic person who continues to email you the same reply over and over even though you’re asking them questions. Also, as someone else mentioned, I didn’t reload money to my count and suddenly I had over 10 dollars on my account. Turns out that they auto reload was turned on and that is something I never enabled. It must be something with their new update? Not sure because after using it for so long this has never happened. To me, that seems very shady and I don’t appreciate that happening. They have no idea if I’m going to use the app again so why did they enable that feature without asking? Luckily I noticed and turned it off but there are some people who only want to use it one time and will have to go through the trouble of contacting them to get their money back. They need to remove that from the app..Version: 6.1
✓ This is amazing hurry up and downloadThis machine successfully stopped me from drinking water or pop. Download this app right now otherwise you can understand how stupid it is. I won't to pay for 25 dollars for the 2 dollars pop. Have to drive to the nearest grocery store over 10km for a drink. Good job..Version: 6.4.3
✓ Literally the worstI’ve never written a review for an app before but here we are. Extremely not user friendly - nothing made any sense trying to log in, add funds, create an account. It would send me a text to log in and the link would just be to download and open the app but not to log in. Somehow once logged in, it kept saying ID is missing and not optional when entering credit card info when there is no ID space?? Wasted half an hour trying to get this to work. I’m 25 and work in tech so this app is just a mess.Version: 6.6.2
✓ False advertisementThis app sounds great but it shows apple pay as an option but when you download the app apple pay isnt there. Rip off. So mad..Version: 5.2.8
✓ Was great at first then it screwed me over.I really liked the idea and app at first. Then it started acting a little flaky. I like the fact that it will notify you when your machine is about to be finished but even that is not working correctly now. I started the machine and it was showing 28 minutes on the machine but the app is telling me I had 36 minutes until it was done. Right now I am trying to do two loads into machines right next to each other. I put my clothes in both machines added to liquid soap and started the first machine. When I went to start the second machine it was not listed as an available machine. Are use the app to contact the app people to let them know but contacting them simply send them an email and I got no response. So I was standing there with one washer going in the other one not with soap all of my clothes. In the future I just rather put coins in the machine and not get stuck like that. The app keeps telling me I have some special offers and discounts but when I try to use them I get the runaround. Still no response from the app administrators..Version: 5.2.8
✓ Lousy service with this companyYeah, this company puts their washers and dryers out here in apartments for people to use. They’re supposed to be there for coins or for you to put your phones up against the washer and dryers. It’s a joke they can’t even come out in empty out the coin thing when people can’t even use the app because it glitches so bad, but they expect people to wait for weeks out of end because they can’t even come out and do their job and check and see why the coin thing is so jammed because why because it’s probably so full of quarters but they expect people to sit here and wait and wait and wait to do their laundry and they don’t even care that is wrong how they treat people that is not how you treat people when they call in and tell you that there’s a problem with a washer and dryer around here or anywhere when a customer calls they should be up most and treated with respect but they’re not. They’re treated like garbage and treated like trash, they’re texting everything make every excuse in the book not to do your job.Version: 7.0.3
✓ Don’t botherDoesn’t work, machine took the money and gave nothing back.Version: 6.7.3
✓ Magically changing machinesIt’s happened enough times that I can’t write it off anymore, the app seems to have a built in “bug” to rip off customers. On many occasions, I’ll try to pay for a machine, and just at the moment I’m swiping up to pay, the app will “glitch” and switch my payment to another machine (ie im paying for machine 3, but mid swipe the app will change machine 3 to machine 4 and my payment gets wasted on the wrong machine). Always the machines it switches are a washer for a dryer or vice versa, it never happens that it switches a payment from one washer to a different washer (cause if it did that then I could just use the other washer I accidentally paid, instead of being forced to repay on a machine I need). Since the app has no option to take back a payment or move a payment to another machine, that money is lost (or for PayRange, gained). I have no doubt this bug occurs on purpose and the developers are making no effort to stop it. Still give it 3 stars for the convenience of not needing quarters. Just wish it wasn’t designed to essentially steal money..Version: 6.6
✓ Can't use a Canadian Credit card in the appSet my location and currency to Canada, go to link my credit card and you need a ZIP code where we have a postal code (6 digits, numbers and letters). Please fix!.Version: 6.4.3
✓ Terrible user experienceTerrible user experience, the slider doesn’t work sometimes for no reason, the tiles are moving/refreshing when trying to select a washing machine. I’d rather pay with coins.Version: 6.7.5
✓ Great concept with potential but UNinstallingThe customer service has been great. However, the apps overall functionality is terrible. Recognizing that part of the issue may be the app, part may be the equipment and part may be the owner of the property, the review is based solely on the app!!!! For every use I have encountered, the customer service has responded quickly and resolved issues and refunded promptly. But the actual app itself is infuriating! The timers are inaccurate. The available machines are inaccurate. I even gave up on the app and used quarters on a machine and the app still registered the machine as available. The security appears to be less than acceptable as my account mysteriously is depleted of money not only on days I’ve used the app but also on days that I have not accessed the app. It should not allow for you to continue to use funds for a machine that is already in use or swipe in error on a machine in use. There are much needed improvements on this app..Version: 5.2.8
✓ Good Tool, Bad SystemThis app is great for laundry day and makes it super simple to just tap and go, but wow if they don’t make everything regarding your account difficult. I noticed I had rewards and needed to redeem them, but in order to do that I need to verify my phone number. Should be easy, except I accidentally put in the wrong phone number earlier, and now that one is saved and I can’t change it without contacting support. I should just be able to change it and verify it no problem. On top of that I tried to just delete my account, but when I tried it said I had no emails attached which is really odd considering I need an email to even create an account. It’s bizarre to me how buggy the system is and how little room there is to correct user errors. Please fix this.Version: 6.7.6
✓ Zero Customer SupportI tried to contact them in the app about a recurring issue and the instant I hit send I get a reply that say “I’m sorry can you please repeat that?” … Like what they aren’t hearing my texts? See I had in issue here that was forcing me to use quarters every time so I wanted to let them know but given the utter senselessness of their support chat I’m just going to stop using the app all together, I mean I have to bring cash anyway why bother extra steps? They profit from unspent funds sitting in your account so that makes the having to pull out change thing even more frustrating knowing they don’t care about support and leave you with balances you didn’t account for. Yeah it’s a few cents here and there but over a few million users it adds up - it’s the type of thing class action lawsuits get filled over, you know?.Version: 7.0.0
✓ SucksThe app sucks big time! It constantly takes me money without Dispensing my product. I’ve emailed the support team twice in 3 days to help me with reimbursement and absolutely NO reply. Don’t waste your time on this app..Version: 6.7.0
✓ Pricing increases without notifying app usersThis app is slightly great. You don’t need quarters to use it as if we lived in the ice age. However, the prices are increased without letting the users know. My understanding is that the app developer has no responsibility of letting its users know. Rather, each individual should reach out to their respective landlord. But, it would be helpful to let the user know somehow that the property manager increased the prices and decreased the time of washing/ drying.. ie: send a email, push notification , notification on the app, etc. My $1.75 is now only worth 30 minutes as opposed to the 60 minutes it provided beforehand, I wish the app could’ve told me. Their customer service is great. Responsive wise I had a response within 3 minutes for a refund as I thought it was an error ( but no one explained to me what was going on as far as time and pricing). Apparently, from the responses below this is something that is bothersome to many. I may have to revert to my ice age quarter method. Sigh..Version: 6.5.1
✓ Still requires cc in Canada.Tried to use this app as it was prominently displayed on a vending machine at the pool. After numerous tries to use Apple Pay (the option didn’t even appear) I contacted support. Support showed me screenshots of the American App (yeah, thanks) and then told me to enter CC data so that the app would move on the using Apple Pay. In other words, if you want to use Apple Pay, you need to enter CC data and then shooed Apple Pay. Skip doesn’t require that. Hard no to this app..Version: 6.4.2
✓ DO NOT DOWNLOAD THIS APPThis app is a scam and they steal your money! I needed to wash a mattress topper that would not fit in my washing machine at home, so I decided to go to a laundromat not far from me. When I went in there I was told that the only way I could pay was using this app. I was only washing the topper and did not plan to be a regular customer, but I downloaded the app with the mindset that I would only load the money I needed onto the pay app and then delete it. I loaded $10 and started washing my things. Before it was finished washing I noticed a $25 charge that I did not authorize and I was not told of any upfront $25 charge. They only way to reach them about problems you have is through email, which is incredible frustratingly. I emailed them, and they returned the $25, but charged it again not even 10 minutes later and still have not returned it 2 days later. Not only did they charge me more than they should have but their app and the machines are not properly connected. When I was drying my topper, the dryer kept stopping even though my app said I have 19 minutes left to drys my item. You were suppose to pay $1 for 24 minutes. I paid another dollar and it stopped before my time was up, only a few minutes later. AGAIN! And I had to ask the worker there to get it started again without being charged. It’s a complete scam and you cannot delete your card information once they have it. They are thieves, save yourself the headache..Version: 6.0.1
✓ DO NOT FUND ACCOUNT ABOVE NESSISARYThey will take your money if you do not spend it within 90 days. Nothing indicated this on the app. My landlord switched providers because payrange would not provide maintenance in a timely manner. I tried to refund my balance but they are holding it hostage due to a rule where after 90 days, they refuse to refund any money you do not spend. Even if the machines are gone at your apartment complex. I even tried finding more locally and nobody uses this service. Beware! If you are an owner of a complex, DO NOT USE THIS SERVICE. You have been warned! Also they have lottery tickets in the app and data mining. If you enter your email or phone number in the “marketplace” they will sell it and you will get spammed. Learn from my mistakes. Just use the quarters if you have to. This app is borderline malicious. I feel gross for ever having to give them my personal info. Oh and the support is all bots. No humans. I can’t get in touch with anyone..Version: 6.7.4
✓ Paid too muchI wish you could just enter a custom amount. I was forced to get this app to do laundry while on a vacation and I’ll never use it again. Too bad I had to load pre-set amounts so that extra money will never be used. What a rip off..Version: 5.2.7
✓ Unreliable and clothes still wetMy wet clothes has not been dried for the past 2 hours and it’s 10pm EST because of app issues. It started with server unavailable message to sign in error messages popping up on my screen every 2 seconds. On top of that, I somehow successfully logged in and my Apple Pay declined to process funds into the PayRange account BUT there’s a $10 pending charge on my credit card and I’m still seeing $0 balance on my PayRange account. I called the front desk and they said it’s an app issue and can’t override the issue I’m having to simply dry my clothes. Then, why did the hotel buy these washer and dryer machines with a very UNRELIABLE app? I don’t know when the app is up and running for me to simply dry my clothes. Please bring back the quarters again. At least the hotel would have some control over these machines. This is an unwise investment and a horrible experience. Do not trust this app or machines that is connected to this app!!!!.Version: 6.5.1
✓ Where is the operators cash chartSince the update as an operator I can no longer see how much cash I’ve made and have to look via computer , pls bring that back !.Version: 5.2.8
✓ This service is the worstTo landlords thinking of getting this. It works only part of the time , and is not reliable! In theory it would be the perfect app for buildings and apartments cause who has change now a days especially durning a global pandemic . I wouldn’t recommend . Sorry PayRange but super disappointed.Version: 6.6.3
✓ Unnecessarily diffucltThe interface is very confusing. It is very easy to accidentally send money to the wrong machine because they do not lay out their user interface in a clear and simple way. There should be an undo button that lasts for 30 seconds after you pay in case you accidentally do it wrong. Also, the default price they set is 1.75 for a “super wash” whatever that is, even though the actual price per wash is 1.25. Its purposefully confusing and unclear and makes you spend more than you intend to. On top of that, once you start a machine it is impossible to stop it part way through, which causes a real problem when the wrong machine accidentally gets started. I’m interested in an app that works via bluetooth and gives notifications, etc. but this user interface is so confusing that it makes it difficult to use and easy to use up your money on the wrong machines/types of washes..Version: 6.2
✓ Pay range appThis app is garbage. I keep trying to add funds. Every time I get an error message. I have contacted support twice, no response from them. Going to delete this app..Version: 7.0.1
✓ Be AwareThis app has worked well for me for a while now. It’s reasonably convenient to use. I recently tried to use it and was informed by the app three times that my credit card information was outdated. My card wouldn’t work. This was absolutely not true. I used the same card the day before, and the day after. This was apparently an internally generated move by pay range to force you to update your credit card information. After three tries and being told that it was outdated, and the only option was to delete and re-enter, I reentered and was able to use it successfully. But…they sent these three “outdated card” attempts to my bank which came off looking like a fraud attempt. If you want customers to update their card info, please kindly say so!!! I consider this a crappy way to treat a customer!! Then to top it off, the email support AND “chat” support are robots! This kind of thing is a customer repellant! The app has worked well up to now. Please fix this! Thanks..Version: 7.0.0
✓ Unreliable and app spams the users with Lotto advertising and notificationsThe app itself works ok when working. The concept is good and their support is excellent. But in general it is somewhat unreliable with lots of connection failures and sign in issues. In addition there’s a big privacy downside; The app sends notifications for Lotto advertising regardless of the settings being turned off or on. I believe that is in violation of Apple’s developer TOS. There is no indication before you download the app that there is advertising that cannot be turned off. I would advise any vendors that are considered using PayRange to reconsider if you want to keep your tenants happy. Good concept but needs improvement. The statement by the developer that the ad can be turned off is incorrect. The user is still spammed regardless of settings..Version: 6.5.1
✓ Where’s the Apple Pay optionNot everybody has a credit card and the Apple Pay was convenient but it’s not on the app.Version: 4.1.6
✓ Tricky bastardsWhy do I need spend more money than I need to buy a single chocolate bar?.Version: 5.2.4
✓ Garbage appGarbage app. Never works. Stuck with laundry I can’t finish. Can’t call customer support of the app isn’t working. It isn’t easy to reload and rarely connects..Version: 6.5.1
✓ Stupid machineVery stupid machine.Version: 6.7.5
✓ Great! (When it works)After dealing for years of having to retrieve quarters from the bank, stores, change machines at laundromats, etc, my building finally upgraded our washing and drying machines so we can pay through this app. And it's a lifesaver... about half of the time, because only about half the time (actually a little less) the app can not find the machines. So I have to keep reloading the screen to find the machines. Over and over again. Minutes will pass by. And then finally because I'm annoyed to the point of giving up or another resident shows up to the use the other machines and I don't want to look like some creepy guy just waiting around, I use the backup quarters I brought. This app should be saving me the headache about paying for laundry. Instead I dread if the app is going to work or not. It's cut down on my using quarter to half but I've still got to carry them with me when (and not if) the app doesn't discover the machines. What's worse is that it makes the process of washing and drying longer because of the amount of time spent trying to get the app going. And what can be done? I can't simply use another app because the machines where I live only use PayRange. If I could use something else I would delete this app immediately..Version: 6.0.1
✓ Too easy to double and triple chargeAll sorts of people need to be able to use this app because all sorts of people need to do laundry and this app is not designed for all sorts of people. This after design for people who are absolutely perfect. Most things that have to do with computers PCs apps, blah blah all that stuff, have a failsafe that asks “are you sure you want to do this?” This app does not have that. It’s far too easy to swipe too many times and get double and triple charged for the same load. My neighbor and I just got these machines and found out after much time that we had paid for the same load over and over again at the exact same time. Please update your app to notice when a customer is paying to run the machine multiple times at the exact same time,So that it will ask if you really want to be double charged when it knows that you’ve already paid the main fee? Thanks.Version: 6.7.0
✓ EhThe new version sucks the older system/ style was way better.Version: 6.6.2
✓ Useless!This is my first time writing a review of an app, but this experience was frustrating enough that I figured I would take that time. I went to do laundry, only to find the laundromat I was using did not have the ability to give quarters. Instead, they required me to use this app to pay for my laundry. First, I had to download the app, which took about 10 minutes given the poor reception. Then, I had to put my credit card info in. Then, I had to buy $10 worth of credits in order to do seven dollars worth of laundry. How is this more convenient than just sticking quarters in the machine? This is the perfect example of someone developing A needless app for a useless application which makes our lives no easier. Of course, the app developers got an extra three dollars which I will never see back for the added “convenience.”.Version: 6.6.2
✓ More free stuffThis app tricked me into thinking that it was going to give me a coupon then I did the steps and it didn’t I don’t recommend this app it also doesn’t let me fund my account ONE STAR.Version: 6.9.1
✓ GO GET QUARTERS INSTEAD - WORST APP EVERIn the past two years there has never been a time I have not had connectivity issues with this app. I’ve lived places that use different apps to fund their machines and I’ve never had the issues I constantly have with payrange. So many times it will get stuck on Authorizing or say Machine out of range when I am right in front of it and the machine had literally JUST took 25 cents from me less than a minute ago. Also the dryers only allow you to add 25 cents at a time for 15 minutes each and with the horrible connection I have to close and reopen the app between every time I load 25 cents worth cause there is no way any load I have will dry in 15 minutes. Every time I report it to customer service they just send autoresponse about my connection without ever looking into the situation. Save yourself the struggle of waiting for app connectivity issues in a hot laundry room and go get quarters from the bank instead..Version: 6.7.1
✓ Worst app!I do not recommend this dumb app. It’s so stupid to do everything online I tried to use this for the 1st time and I couldn’t even get the washers to start I had to get quarters to start the washers. The customer service people kept denying my call. Then when my washers were finished one of them didn’t rinse my clothes and they were all wet. I was on a budget and I didn’t have enough money to get use another washer.I had to call customer service they said they were not able to start the machine either, all they said was that they were going to refund me my money and I should receive a check the mail within the next 15 days. Are you serious all I needed was to restart the machine and the manager from my building said he could not help me because he is not responsible for these washers. So who even is responsible for the washers need to do something about these washers because they didn’t even wash my clothes good this is the worst experience I’ve had and I will not use these washers again. The app is just a waste of time if the machines don’t work for washing or for the paying method then why don’t you something about it. Instead of just trying to give a refund that comes in 2 weeks. So if 1 or 1 quarters get stuck I’m suppost to call customer support for 50 cents? This is ridiculous. WORST WASHING MACHINES AND PAYING METHOD..Version: 6.6.2
✓ Horrible APPThe verification message is this “ Welcome to PayRange. For verification, please reply to this text message with the following code: {code}” What is the {code} supposed to be? Login with my Google account “The operation couldn’t be completed. (com.google.HTTPStatus error 400)” What? Are you serious?.Version: 6.4.3
✓ SketchyGlitched out and wasted $2.Version: 5.2.7
✓ Great idea but needs improvementSo I really like this idea of not having to use quarters that is one of the things I love. There a few things though that could be improved. I had no issues when paying for the washing machine. You pick your washing selection and you pay no problem. Once I had to dry my clothes is where I had a little issue. They offer 2 minutes for .25 so you have continuously keep swiping to pay. I think they should have the options of 5 minute increments to pay. I usually like 30 minutes for dry and also when I swiped to pay another .25 cents the time clock on the app to notify you did not add the additional 2 minutes. So I had to go to the machine and see how much time I had left. One more thing you have to be really close to the machine so that can be an issue when the place gets crowded. I think for now I will still use quarters for the dryer..Version: 6.7.4
✓ Never connectsI constantly have to restart my phone to get it to connect to the bluetooth. Takes 10 mins some times it’s so annoying !.Version: 6.6.3
✓ Can’t tag NFCI try to use the app with PayRange machines in different ferries even app show function but the machine NFC failed to my cell. Sometimes machines show cash only..Version: 6.6.2
✓ Continuous sign in errors and inability to cancel transactionsThis app works most of the time but on occasion it won’t even let me log into my account either on my wifi network or on cellular data, giving me sign in errors when all I’ve done is input my phone number. This is extremely frustrating as I use this app for laundry and I’ve paid for the wash cycle and now am unable to sign in to pay for the dryer. Furthermore, the sign in method is unconventional as it once it accepts your phone number, it texts you a link to sign in that opens up the app store instead of taking you to the app itself. Then, when you want to pay, the app will say swipe up to pay and back down to cancel the transaction, but it sometimes registers my side swipes to view other machines as a swipe up and deducts money from my account. Swiping down does not cancel the transaction and now I’ve paid for something I didn’t want. Fix these issues!.Version: 5.3.2
✓ Think twice about usingShady business practices focused on getting as much of your money as possible. Don’t fall for it..Version: 6.8.0
✓ Absolute trashNothing but horrible experiences. overpriced, the laundry machines are such poor quality. the washing machine covers laundry with lint and the dryer takes multiple cycles to fully dry a small load. frequent bugs that lead to overcharging. feel bad for anyone else stuck in an apartment that uses this system..Version: 6.7.5
✓ Nightmare to get this App to WorkWhen my building set this App up, I was THRILLED; No more hunting down quarters!! Then, I tried to use it. What a PAIN! It’s always a huge hassle to log in, find the machines, and get the app to connect to the machines. I’m sure this a building placement and lack of internet issue, but it’s infuriating. I have to log in in the lobby area, because it doesn’t work in the laundry room, and then set up a series of open doors and stand in a sweet spot between the machine and the open doors that lead to the lobby to even get the app to connect to the machines. The scanning device never works to find the machine manually, and I’ve never had all available machines show up together on the app even once. Half the time it says a machine is unavailable when it’s not being used at all. When you load money, there’s always a denomination difference when you’re at the end of the loaded amount, so you’re stuck with a quarter or two that you can’t get back or use unless you load more money on to the frustrating app. Honestly, quarter hunting was far more efficient..Version: 5.2.7
✓ New fees, so goodbye PayrangeLike many other recent reviews have noted, they now charge a 25 cent fee when loading an amount less than $10. I get it, card processors charge you to handle those transactions and no one wants to eat those fees, so we pass them onto the consumers instead. However, as a consumer I don’t really care about who’s eating what fee, I care about the overall cost to me at the time of purchase and a new 25 cent fee for amounts less than 10 bucks make a vending machine soda or candy bar even more expensive than what the machine owner has already set them to. I don’t want to load 10 dollars at a time and I don’t trust any app or service like this with any bank information to avoid that fee. While the convenience was nice while it lasted, I will just reacquaint myself with cash. Who knows, I might even save some money since it won’t be so easy to blow money on vending machine products..Version: 6.0.1
✓ Mauvais fonctionnentNul.Version: 6.5.1
✓ Terrible AppImpossible to get support when signed in through Apple. Does not detect machine directly in front of me. Definitely making $ off me through unused funds..Version: 6.6.2
✓ BuggyExtremely buggy and steals your money.Version: 5.2.7
✓ Piece of garbage & worst customer serviceEvery single time of the 3 times I have used this app I have been charged twice. Then I end up having to reload more funds to complete my laundry when the original $10 should have been sufficient. I email them and sometimes they refund within a couple hours, sometimes the following day. Tonight (Thursday) the machine broke down with my clothes inside and the machine door locked. I call them and after waiting 15 min on the phone they connect me to a man overseas whom I could not understand, who tells me the machine was reported broken earlier and that I have to wait until Monday that they will be able to send a technician. I ask the guy on the phone why nobody labels the machine as broken and why the app took my payment when they knew it was broken. He tells me he doesn’t know. I ask to speak to his supervisor to get my clothes out of the machine and he tells me to call again tomorrow for that. Meanwhile the machine keeps flushing water on my clothes as it has for the past two hours. My clothes will be ruined if I wait until Monday. This is really frustrating!.Version: 5.2.3
✓ Horrible service if you have ANY ISSUESI’ve reported multiple issues and the first couple of times my money was refunded. These last couple times -I was ignored the first time by a customer service rep named “Luke” then last night I had two machines malfunction on me, I gave a full report, there was no heat going to the dryers and LITERALLY had to air dry my sheets after failed attempts. This morning I open my emails only to find a non-considerate response about how it’s “MY JOB” to do their “THEIR JOB” for them and that I need to find the dryer technician to report the issue myself !!!!!! How infuriating- why does PAYRANGE even have an option to report machine issues if they expect consumers to do their jobs for them ? And of course the customer service rep -“JEN” made absolutely no mention of refunding my money never mind I missed a whole extra hour of sleep thanks to this mess. I will be reposting all of this to my landlord.Version: 6.1.1
✓ Washers not workingAnd you guys don’t know how to get in touch with anyone. I put 25$ credit on the app. The app doesn’t detect the washers or dryers. Called 16hours ago and had one call back. The called then hung up trying to transfer to someone that could I guess fix the problem. My cloths are still soaking in soap. It’s been 16 plus hours they have been soaking. On top of all that you took my money out of my app and gave it back. So now I have to wait ten days to get my cash back and for nothing. I just put more money on the app. I don’t understand why it’s so hard to call someone back and try and fix this . My landlord has called at least 5 times and you have not even called him back. Get you crap together guys. I just purchased these cloths a couple of days ago for a new job. This is my only day off these week. If my cloths are Ruined I will expect compensation and yes I have receipts and dates from when I purchased these clothes..Version: 5.0.1
✓ Its a scamDont buy it it wastes your time if you try it you can’t find a machine.Version: 6.7.5
✓ Was a Good AppUp until a week ago, this app worked just fine. Now I have to either wait ten minutes or more for the server to figure itself out so it can sign me in or I have to delete the app and redownload it. Sometimes that doesn’t even work. This is a really convenient alternative for quarters while doing laundry. So it’s rather depressing it refuses to suddenly not work after years of use. Things I wished it would improve prior to this. 1. They have an option to alert you when your laundry is done. It has yet to work. 2. It doesn’t actually know when a machine is available. 3. It doesn’t accurately know the machine’s countdown, so it falsely reports when the laundry is done or not done. 4. Sometimes it takes four-five refreshes for it to figure out you actually have funds or to link up with the machine that you are literally on top of..Version: 6.7.0
✓ Terrible, jams up machines, takes your moneyThis app is terrible because it’s ripe for costly user error. For instance, say a load costs $2.50 and you only have a $1.50 balance. You don’t notice your balance is low and you press “start” on the machine. The machine won’t turn on because there’s not enough funds and the app will now register the machine as “in use”, meaning you can’t use it until a technician comes out to reset the machine. And it took your $1.50. Scenario 2 (full balance in this scenario): You select “heavy” load on the machine ($2.75) and accidentally swipe the $2.50 option. The machine now says you need to add $.25. So you go to the app and try to swipe the “add $.25” option. The app will now indefinitely say “connecting”. The machine won’t turn on because there’s not enough funds and you can even downsize to a “regular” $2.50 load because the app now registers the machine as “in use” until the machine is reset. And it took your $2.50. It’s ridiculous that the app still sends the signal to the machine and takes your money even though there aren’t enough funds in the account to power the machine to begin with. It needs to recognize this before sending the signal, as well as give the user a “not enough funds” warning..Version: 7.0.1
✓ Need better labels for machinesThe app is really good, but I am taking off two star sfor two reasons. 1) There is a $0.25 surcharge to refil anything under $10, but a load is only $4.00. There should only be a surcharge if you’re making less than one load, i.e. only drying something. 2) The machines need to be better labeled to work with app. They’re stacked 2 on top in 3 rows. The first two are 8 and 9, then 10 and 11, then 12 and 13...but you don’t know which is which. It’s 2 washers and 4 dryers. The app also doesn’t specify. There should be little arrows in the # up or down. I have to take a guess and then redo if I’m wrong. You would think 8, 10, and 12 would be on top, but they’re not. So if I’m trying to pay in the bottom washer of the first row, it’s actually #8, not #9. Very confusing..Version: 6.2
✓ ReviewEverywhere’s buying 5 cafe the 6th will be free yet with you guy it take 7.Version: 6.4.3
✓ Makes you pay multiple times in order for the washer to start.The past 2 months, every time I go to do my laundry I get double charged. PLUS I have emailed them 3 times, and twice reported through the app with no success. Such a bad service. Please look elsewhere for your shared pay laundry needs..Version: 6.6.5
✓ ScamThis app stole my money. Too many bugs. Do not risk buying this..Version: 5.2.9
✓ SUCKSI have had nothing but problems with this app. And the customer service has done nothing to help me, did not respond to me for over a week. And have begun to tell me to do things they have already suggested which I HAVE TOLD THEM do not work or don't even apply to me. Horrible experience..Version: 6.5.1
✓ Took my moneyI deactivated my account because the app doesn't work really well. It has been 10 days and I haven't got my refund. The guy on the phone was rude and doesn't really know how to handle customer service. Don't waste time and money on this app..Version: 5.2.7
✓ Scam and no internet plus laundry cost moreSo first off it adds charges very very very easily. Be super careful don’t swipe. I was holding my phone and my finger swiped across as I thought the app was closed, swiped 50 bucks! They have no direction and if you get confused you can easily have issues. Second if you don’t have a WiFi connection you can’t use it! My husband accident turned off our internet for everyone, no internet without a connection. Basically if the laundry mat at your apartments don’t have a WiFi connection and you can’t get internet at the laundry room your out of luck. Last our apartments went up 2 whole dollars a load for this stupid app! I hate the app once we use the 50 this app can be deleted and never be seen. It is a scam a total money grubbing scam it has nothing to offer but to make money! If your laundry mat can accept quarters do it!!! Do not download this app!!!!! Do NOT!!!!!!!!!!!!!!!!.Version: 6.1.1
✓ Poor customer serviceMachine isn’t recognized by app anymore. I emailed to let the company know. Customer service sent me the same template email with irrelevant instructions, not once reading my email..Version: 6.7.5
✓ THIS IS A SCAM DO NOT USEI tried used this app to pay for my laundry. Everything was going fine until I tried to deposit money into the app’s account it kept telling me my card was getting declined (which there was no way that could be the case since I had more than enough funds in my bank). The next thing I knew the app had charged my bank $100 and then immediately locked me out of my account. I have been emailing their customer service CONSTANTLY. Almost 3 times a day for the past week without a SINGLE RESPONSE. Pay Range please do the right thing and refund my money that was essentially stolen from me. I have never had such a horrible experience with any application the App store. The UI looks like it was designed by a 8 year old child using crayons and a piece of printer paper. The credit card “information entry page” is INCREDIBLY suspicious and the second they had my info my account was charged multiple times. I hope this review catches your attention since my 50 emails have not. I just want my $100 back please do the right thing..Version: 5.3.2
✓ This app never worksI have to basically do my laundry 3 times because the app never connects to the machines properly.Version: 6.5.1
✓ Inconvenient money grabApp tells you the laundry’s done when it’s not, wasting time going to the machine. can only put certain increments of cash on it instead of exact amounts so it’s holding my money hostage. trash app that’s a huge inconvenience, would never recommend..Version: 6.6.2
✓ Useless2023-02-04: Still waiting for my refund you thieves 2023-01-09: waiting for my credit Downloaded the app while at the hospital, added my card, enabled Bluetooth and stood in front of the machine pointing my phone like a moron to the machine … no machines found 🤦🏻♂️.Version: 6.7.6
✓ Ne fonctionne pas avec mon iPadSalut Cette application ne fonctionne pas avec mon iPod.Version: 6.5.1
✓ Zip code field not working“Please fix zip code and try again” in the CC field. Tried 10 times..Version: 7.0.1
✓ Seems great minus one small but big flaw…I’ve seen a bunch of really bad reviews for the service which I think are probably valid. Thankfully I haven’t really run into any real issues with the machines that use this app on at our apartment except for one feature that I can’t seem to find, which had proven to be more than problematic a couple times which is; a stop or pause button that allows you to open the washer up at any time that it’s not completely full of water and remove something from the wash. I understand the technically whatever I put in the washer is on me, but I feel like if I realize that I shouldn’t have put something in a moment after I start the wash, I should be able to pause it and open it back up and take that something out. This time I realized that I had a pocket knife attached to the pocket of my jeans literally two seconds after I hit start, and there had been no water added. It will not allow me to open it then, nor any other time during the entire wash cycle which seems kind of archaic. I understand front loading washing machines can be more problematic when it comes to water spilling out of them but I know that my mom has a sensor on hers that will allow you to open the door any time but it’s not on a “full of water” wash cycle. Maybe this entire review is ridiculous because it has nothing to do with the service and more whether or not an actual machine has the feature. Anyways, that is my review and two cents on the service..Version: 7.0.1
✓ Effortless cashgrabA rip off and a cash grab, there will always be change in that wallet because the balance will never get to zero. default cash addition is $25 instead of the lesser $10 acailablr, calling it the “most popular” option, without informing you that there’s a cheaper option. You should also be able to add funds to the penny to transact. It’s a shame when you have no other choice at a hotel no doubt sharing in the easy profits, but they are making their shekels for sure. clever and gross..Version: 5.2.9
🙂 PayRange Positive Reviews
PayRange works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact PayRange.
⛔ PayRange Problems
