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Google My Business App Complaints & User Negative Comments 2024
Google My Business app received 108 complaints, negative comments and reviews by users. Have you ever had a bad experience using Google My Business? Can you share your negative thoughts about google my business?
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Google My Business for Negative User Reviews
✓ Google need to improveGoogle need to improve their service for google business. Reviews from people you haven’t even seen and pictures that get posted by people who just post random stuff never get removed even though you request a 1000 times. Google business is a great idea and as a business owner I do find it useful and if this becomes the way forward to showcasing your business google really need to sort out their service to business in return for it to become a real success.Version: 3.14.0
✓ Unfair business practice.Google has no review filtering options, not verifying reviews and allowing fake reviews to be posted. Awful platform for business marketing. Collecting money from Google Ads and damaging same businesses’ reputation by ignoring obvious fraudulent content posted on google platform. If there was an alternative for marketing business I’d suggest to switch. Google My Business is a sham and has to be accountable for its actions! It’s policies have to be adjusted and ALL reviews verified, like in HomeStars or BBB!.Version: 3.32.0
✓ Needs bug fixesApp hasn’t been working properly for a few weeks and there has been no updates or fixes..Version: 3.32.0
✓ Worst serviceWe have had some fake reviews and should be able to get them removed, the app will not let you click on the reviewer to see there details, if the person is putting a bad review they should have contact phone and email details available to the business owner..Version: 3.20.0
✓ Won’t stop hereReceived bad reviews by people not even at my establishment because their friend was upset. They should have to prove that they checked in and were at a place before they leave such nonsense. Keyboard warriors should be stopped. It’s not fair to a business when nothing has been brought to our attention and they are allowed to post whatever they want to making the place look bad or the vindictive behavior of fired staffed Google Can put good hearted people in severe depression. It is not fair that a business can let other people judge a business and us not have the right to remove all reviews as Facebook does. I have many great reviews but I don’t want any on my page. I reached out to google in emails. One reviewer is me you. And they say this is a legal account. So this person could have two accounts going and leave two bad reviews. I feel this needs to stop and bullies should not have these rights..Version: 3.4.0
✓ I can’t cancel!!I’ve tried and tried, but I can’t find a way to cancel. It’s Never helped my business, and I’ve never been able to reach a person to talk to about the service. I’ve been wanting it gone for at least a year.Version: 3.32.0
✓ Can not update our new addressUntil now Google has been wonderful for our business. Now that we have changed location however, I have tried everyday in every way I can for weeks to update our address which can severely impact our business if not made current. I have sent multiple requests for help, Google has not answered me one single time. I’ve been totally ignored in our urgent requests for assistance with a malfunction in their system for at least a month now. I’m hoping this negative review will see us receive contact..Version: 3.32.0
✓ Bugs galore!The sign in doesn’t even work! Just goes around the same loop! Sign in, accept Term, sign in, accept terms. The app allows zero access to the google account. Probably one of the worst apps I’ve ever come across... ever!.Version: 2.34.0
✓ Look at thisAdd a new update that you can get workers coz I am hiring now.Version: 3.32.0
✓ BEWARE BUSINESS OWNERS-Google won’t remove inappropriate “customer” photos!I have contacted Google numerous times trying to get “customer” photos removed from my business page! I have reported the pictures and flagged them nearly 50 times over the last year! These pictures do not reflect my business and are extremely embarrassing to be listed on my business page. I run a Bailbonds company and pictures of someone’s trashy disgusting living room, a bedroom that is red and sexual in theme and someone’s toolbox in their garage DO NOT relate to my business at all! It just blows my mind that google has yet to remove these images after I have made numerous attempts online and over the phone to have them removed over the past year! As a verified business owner of my google listing I should have 1000% ability to delete ANY picture within seconds from my business listing but that is not an option! The only option is to “flag” these pictures and wait for someone at google to remove them! Google has failed my business! Google should be ashamed that they treat business owners like this! GOOGLE- Remove these pictures and I will consider giving a better rating and removing this review!.Version: 2.25.0
✓ The App is great, but....The app is great, but getting verified on Google My Business for my branch office in Tampa, FL was a huge waste of time, causing my branch to lose exposure and revenues. After not receiving the post card in the mail that Google sends to verify your location, I requested a second card. After weeks, we never received. I was then told my next option was to supply interior and exterior photos of the office. So I did exactly that, supplying approximately 10 photos, yet was denied again. I was then told I had to do a video conference with Google. After installing Google Hangouts, I provided the time frame my business was open for the video conference. I specifically provided the time frame, including the time zone, yet the Google rep called when we were closed. This happened (3) times before they finally called during the provided 8 hr. time frame we were open. This process took several months which we lost possible revenues from lost exposure. Very disappointed in the amount of time and the hoops we had to jump through to get our real office verified, yet I have similar competitors who have fake listings, pretending to have real offices by using private mailboxes to disguise and mislead the general public into thinking they are real offices. For this, you get one star. I hope nobody else has to go through this experience because it was a huge slap in the face and waste of time!.Version: 2.23.0
✓ Losing my reviews constantlyI’m so disappointed with Google. As a small business, reviews mean a lot to us when we are looking to expand and grow. Google has rewarded my efforts by removing great reviews left by my thankful and amazing clients over and over again. Thanks for nothing Google..Version: 3.32.0
✓ Decent service, google could do way better thoOverall a decent service - it’s nice to be able to manage how my business is listed on google sites, but I do find it frustrating that the dashboard is cluttered with profile customization links that are impossible to update, and the simplest task such as updating the cover photo seems to be super delayed or impossible to update. I am a little disappointed in how poorly most of the app functions work, and how google seems to endlessly send me post cards in the mail to re-verify my business. I have literally been working on this google profile for over a month, and we still don’t show up in search or on google maps consistently. Definitely could use some tweaks to make it more functional and user friendly..Version: 3.32.0
✓ BewareI have had a business listed on Google for a year and the information is wrong. I have corrected it myself 50 times and it still reverts back to the old information. I have called and spoken to a representative from Google to correct it over 10 times. They see the problem but cannot fix. I get the same answer every time after a 30 minute + conversation. Their engineers have to call me back and I have yet to get a call back. It is beyond frustrating as I know many new customers are going to google my business and turn away because it’s not what they’re looking for as the information is wrong. I have even asked to be taken off google, and the only way that can happen is if I list my business as closed. Take note when you’re looking at businesses, it might be incorrect business..Version: 3.12.0
✓ Very anti business apThis ap is terrible. It freezes, you can’t reply to reviews, the help feature is absolutely useless they never reply and when they do it’s like they didn’t read or comprehend anything you wrote. When you receive a targeted attack from the same user there is no option to identify or flag the reviews they read one and say it’s okay not reviewing the whole story. Example we currently have 6 reviews from the same user with the same attack it defamed our business and the owner and violates google review guidelines but someone at google says this is okay. There is no way as a business to talk to someone or have a reasonable discussion about attacks. The choices for flagging an inappropriate review have nothing to do with real reasons you would flag a review. You can’t even put any feedback or do a multiple flag to show when several reviews are from same person. I can’t even reply to reviews that feature continually freezes. I’ve sent so many requests for help with this bit no reply. They don’t care about your business just the hype of getting people to attack your business and allow defaming content on your page with no way that this ap assists the business. This ap for small business isn’t helpful as Google wont listen to small business. I wish there was a way to delete your business from this program - I believe this ap should have an offline feature so you can take your business off line if you want to..Version: 3.25.0
✓ They removed/deactivated my business - no notice and labels it “duplicate”I worked hard to keep my business going , got distracted by the COVID, what did google do? They went to my business - the best ranking and deactivate it without any notice. No it is not a duplicate - why have a duplicate? I worked hard started a second branch - my first page attracted a lot of customers - they took it down, the ladies I worked with stopped getting contacted before we noticed google had taken down our business . It is very heartless. I have cried my eyes out! This is not the best time to treat people like this. We have families to feed . A warning should have been issued so we can explain the second expansion. I see other business with various branches like ours- how come it’s just mine? What do we do now? Start again? Loss all those rankings? Views? Posts? Am so sadden by this . I am heart broken.Version: 3.28.0
✓ Multi branchesI find it a pain logging in when you have multiple businesses..Version: 3.11.0
✓ Disappointed with the Google Buisness teamIt takes a very long time to set up a good reputable Buisness and tools like this can be a great help. But it takes just one aggressive and abusing customer to ruin that. After reporting the issue to the team and bringing to their attention that the same customer has used other fake ids to write reviews. I am been told that it will not be taken down. Feels sick to my stomach to read such horrible stuff about a personal attack on me. Very disappointed Google.Version: 3.37.0
✓ Very average appAverage features and user friendliness. Try updating special hours for your business to experience the slowest app on earth..Version: 3.40.0
✓ Reviews get deletedWell google u gotta take a look at it. My business reviews get deleted every other day. Fake one star reviews stay forever and genuine five star reviews get deleted every other day. Any solution guys?.Version: 3.13.1
✓ It crashesIt crashes it crashes it crashes. Every time I open it, the app crashes after an unspecified amount of time, if I’m replying to a review, I have to close the app and and start over.Version: 3.32.0
✓ One issueGreat app, my only criticism is that you need to sort out the 'time open' fields - we are open from 10pm- 4am so it comes up as Friday 10pm-12am, Saturday 12am-4am, Saturday 10pm- 12am, Sunday 12am-4am. It just looks really messy. Also the 'special times' ie 'closed for the holidays' is in a totally different section than the opening times, so it's basically invisible that we're closed for the holidays at all.Version: 3.1.0
✓ Very badHi my name prince kumar owner of prince carpet business. I pay for google add also . Last one year I had lots of Review delet. Recently this is happing every single day that google delet my review. I am really worried really disappointed, I need further attention on my this . I write to Uk business authorities also regards this . Google letting me down , to try to damage our company repentance. Which one not acceptable. I have one year this review on my profile. Which one I work for friend family and Clint’s. Even I work for my family’s as well that’s why they leave review. After one year you start letting me down . I lose my business because of this . This is really serious matter for us . You should stop this things and you should recover all our review. I will stop to take off my add to . This is not right which one you doing to me . On our my business listing google is showing an incorrect amount of reviews. This is extremely frustrating because I have a couple competitors that I am trying to overcome! My “my business” is showing 134reviews when I have 144. I counted all the reviews multiple times and it sure is 144. why it’s not showing the correct amount? i am really worried about that .this is nt right way you doing .please stop this and put recover my all review.Version: 3.40.0
✓ FIX PROFILE PHOTO & BANNER UPLOADI used to love this app. But about 2 months ago, my banner and profile photo/logo were randomly removed. Whenever I try to re-upload them, it says “image 1 of 1 uploaded successfully” yet the images still don’t show on my profile. Not sure what happened here, but apparently I’m not the only one experiencing this issue. Please fix ASAP!.Version: 3.32.0
✓ No helpThe app is great! The help/assistance/service from google is bad..Version: 3.32.0
✓ Responding to messages often failsBeen having an ongoing issue with messages not appearing Thru my business app but notification that customers have been trying to send me messages via email, unable to reply to these messages because the message does not show on the app. I am a paying customer towards google my business, email sent to support twice but zero response from google. The only temporary solution is to remove the app, reinstall and re log on.. this is a temp fix for about 2 months until it fails again, not a very reliable app to use if you want to keep in touch and respond to customer reviews/questions ...Version: 3.41.0
✓ Great app but…Google has done a great job with this app. However a massive key in all this was the ‘reviews’ section. This they have not managed to get fully right and they may want to consider how to manage and take the fake from the real. Some business owners or their side kick will leave negative reviews to tarnish your company. Any review that is seen to downgrade a business by leaving 1 star should have a 500 word minimum wording review or something similar. Surely this will make someone have to write and if someone who is genuinely dissatisfied will take the time to do so. Its quite a shame that someone can just do a few clicks and leave a 1 star and you have to deal with google trying to get it removed. Apart from this function, the app is really good, you can virtually control all your data of the company. So please Google look into this and it will be perfect..Version: 3.42.0
✓ Can’t get business listing menu removedOur business listing includes a menu posted by single platform. As of a year ago we stopped operating a full service restaurant here at our winery. Google does not provide a utility to remove the menu which shows up in our mobile listing. We have asked google to remove the menu link every month for the past year. Nothing we have been able to find in support forums or googles links to help have resolved the problem. It was suggested THIS app would enable us to control our mobile listing but it is useless. We can see the menu but we cannot remove it. In the meantime every week we have customers who drive 30-40 miles for a menu that doesn’t exist. They are angry, and we are helpless to resolve their inconvenience. So far it has been apparent that Google could cares less if we ever get this resolved..Version: 3.14.0
✓ I m giving 1 start for customer care supportHi customer care support just like Comouter only know yes and no They don’t check review properly and don’t make dissection correctly , like example we told very clear we did not find person who give us 1 star in our system it’s fake review, nothing written just give 1 star they still saying they can’t remove. It’s bad we have give Enough proof that is fake review but they still can not do anything. No point for customer support waste time..Version: 3.24.0
✓ Please fix bugsUnfortunately every time I got to wright a response to a review the app crashes so I have to do it through my web browser instead. My app is up to date and still it crashes. And won’t even let me copy my response I have taken the time to write to then post in my browser. For this reason I’m not using the app to respond to reviews anymore. It would be great if you could fix this issue..Version: 3.27.0
✓ Please update the app!The app constantly freezes and it’s very inconvenient as I end up losing all my information i had typed or pulled up..Version: 3.30.0
✓ Good... review reporting for wrong businesses needs workGreat app... but a few issues Bug fix for notifications still not fixed... notification won’t go away. Reviews for wrong business... no way to remove. I’ve reported but nothing has happened... I have provided the business details reviews should be on. We are next door to restaurant... and keep getting their reviews which affects our business..Version: 3.1.0
✓ TRUTH ABOUT REVIEWS...Reviews can be very rewarding or very damaging to a business. The majority of people are honest with good intent. However, oftentimes the reviews are are complainers or ill intending people that have no good reason to harm a small business that is doing a good job. Maybe they are just in a bad mood that day... but their review causes stress and discomfort. The business owner should have more inclusion with the review process before the unhappy customer posts a negative review. It must be justified. It is only one persons opinion but it can do terrible damage to someone’s livelihood and reputation. Small business owners work long hours, are subject to a great deal of “red tape” and carry a lot of responsibility and risk compared to the average consumer. This is often misunderstood, overlooked and unappreciated. I want to shout out to those people that are running businesses and working hard in service to their communities!!! Google... give them a break for god’s sake....Version: 3.32.0
✓ Profile photo and logo never gets postedTried many times to post the profile photo and logo. It never gets posted. Frustrating especially when you are trying to get a competitive advantage in the online world..Version: 3.32.0
✓ No longer able to see or respond to messagingThis app used to be integral to our business. But we can no longer see or respond to messaging.Version: 3.30.0
✓ Getting verifiedWhat an absolute mission to get verified, requested 3x postcards with verification numbers, nothing for well over the time allowed then 2 turn up on the same day. Once verified I get a message banner saying your business is verified but you are not yet connected to google.... asked for help via contact us. Took ages to respond and was no real help at all.Version: 2.23.0
✓ Google Sub-ContractorThis was verified by a representative at Google My Business. If we do not post on our google business listing they have contracted companies to call you and verify that the business is active or still in business. I have received 17 calls in 4 days from these contractors who are not trying to get my business tax id number, ssn or my credit card number. They are simply calling because I have not made a post on my google business listing in over a week. And the numbers come from spoofed numbers that make you think your getting a call from a customer. I run a plumbing service company so if I do not answer the phone I may be loosing a possible customer. I called Google My business and they verified that indeed they have contracted this out but would not let me speak to a supervisor to raise awareness about this issue. This is bad business practice on Googles part..Version: 3.1.0
✓ Frustrated Small Biz OwnerWhile the app is mostly intuitive and easy to use. It’s highly misleading. They encourage you to post photos often and that is exactly what I do as I am in the beauty business. Specifically cosmetic tattoo, my business heavily relies on before and after pics. It’s literally what establishes that first level of trust between me and a prospective client. I have uploaded over 40 images yet only my first 7 show. I have even tried to delete them as they are no longer a great impression of the level of work I have grown to yet they still populate. Even the thumbnail that shows when I send a review link isn’t at all what I would want. I should have full control over the image of my business. I’ve called and after jumping through a thousand insane hoops to prove I was indeed the business owner I was emailed a canned statement saying this is a known issue with no ETA for resolution! Like not even a ballpark! How cN a company the size of Google be ok with that as a response?! This literally impacts my business revenue!.Version: 3.17.0
✓ Who are these peopleWhat right do Google have to delete the hard won reviews that many business owners who use the Google my Business app have been given by their happy customers. Many businesses are logging into their listing to find that many of their reviews have simply disappeared without proper explanation as to why. I personally have seen my customers reviews list drop for 14 positive reviews to just two! I’ve had these reviews for many years, so why now are they deleted. It’s disgusting. And will definitely harm a business in terms of further enquiries. I hear that there is talk of suing Google over this?.Version: 3.32.0
✓ Missing reviews for my businessAn ongoing saga. I have had plenty of clients tell me they have left reviews for my business in the last year, they have even sent me the screen shots (which appear in their accounts - which I have passed on to the Google representative). After reporting to google, and being advised by their representative that they are fully aware of a ‘technical problem’, this situation has never been resolved. After many emails back and forth, ultimately the email address I was given to contact them was removed from service. I now have no contact email to continue discussion of my issue, the issue has never been resolved and I haven’t had a review appear live on my account since January 2019. Small businesses unfortunately rely heavily on this kind of social media, and mine is suffering now because of a pathetic lack of consumer support and incompetence when it comes to technical prowess... how is it a tech company can admit to having technical problems in their own system and not be able to fix it?? Pathetic Google!.Version: 3.16.0
✓ Can’t ‘Submit’ any changes on iPhone 8/XGMB keeps telling me I need to ‘review and update’ my business listing for better visibility, and after I make some adjustments and several changes in the Business info listing section, I CAN’T submit the changes because the ‘Submit’ button is either grayed out or doesn’t seem to do anything so in the end I can’t submit the changes. The app needs an update to make the ‘submit’ button functional. Also under the main ‘Profile’ tab or the ‘Brand your business profile’ under ‘Home’ section, it doesn’t show my current cover photo or logo phone, only the ‘add’ buttons, even after I upload the cover/logo photos multiple times. Furthermore, I’ve uploaded multiple new photos, but even days/weeks/months later, many of the pictures are only visible in the GMB app, but not in Google searches or GMaps. It is also helpful to let me upload the location /‘storefront’ picture by myself, because the image off the Google maps van and the picture shown on Google My Business or GMaps is at a bad angle and confuses potential customers. Update: Don’t re-install the app in an attempt to fix the issues above, it didn’t help and even made things worse because it deleted all my previous customer messages..Version: 3.32.0
✓ The App is great tool, but Reviews continue to be a challenge!The App has been a great tool in keeping abreast of the traffic and mostly the reviews! I continue to be frustrated that to leave a google review, one must have a gmail account! Many folks do not have gmail, so the people that want to leave a review, who will go through the trouble of opening a gmail account are usually those very invested in being angry, typically over our company having to stand by our policies and say ‘no”, usually to a request for financial accommodation. Every biz must stick to their policies, in order to survive! It never seems to fail that it is when we must say ‘no’ that a negative google review follows, not mentioning of course that an accommodation to our financial fees had to be declined! I just think if the reviews are meant to be an honest depiction of a business, you must give open access for all to leave a review! Like Facebook or the other on line review boards!.Version: 2.37.0
✓ Need to be able to contest reviews better!I like the app and it’s easy to use however as a business owner. I find the way reviews cannot be challenged not helpful. If you do challenge it you have four choices to read from which I feel are too vague to be relevant and are ignored by google if you do query a review. I have a few businesses and found one venue we have not even opened has been given a one star review with no explanation why! I cannot seem to be able to do anything about it and that’s before my business has even started trading. This review system needs reviewing as it can be really damaging a business..Version: 2.35.0
✓ Do Not Use ThisGoogle My Business is nothing short of pointless. It allows you to make an update via the app yes, but does the update connect to the profile No? Dashboard via desktop doesn’t show the updates, then when you are repeatedly asked on the app to add location/address you then get suspended . 4th time in a month. Re verified twice ! Accepted then it asks for you to add address and then suspended. Google support is either 8 hours behind in the states or 8 hours ahead in India who do nothing but send generic replies. They don’t even read the emails to understand there is a bug issue. I must have sent 30 emails to google my business support team …… silence. All my reviews gone, visibility gone. 6 years of hard work disappeared. With rogue traders in the area setting up multiple fake locations in the area and then bulk spam reviewing them, google doesn’t even want to know. But genuine real business with trading history , suspended. There is absolutely no communication, no continuity between the apps and google maps. After 30+ requests asking them to CALL rather than email. I’m just about to give up. Google has zero interest in supporting your business or protecting you from fraudulent rogue traders in the area. Disgraceful service, non existent meaningful support and a pointless app..Version: 3.36.0
✓ Surprisingly poor supportGood app but zero live business support, I have numerous issues with my business account on Google and I have reached out to them multiple times without any correspondence from them whatsoever which is surprising. I don’t like giving them this rating but I am trying to draw attention to this issue.Version: 3.32.0
✓ No notificationsI like the app. It’s a great platform for managing my businesses on google. My only issue is that it doesn’t show that little notification number on the app face when I receive any form of notification. I’ve been receiving messages from potential customers that I don’t see for sometimes weeks because I simply don’t know they’re there. Not ideal.Version: 3.11.0
✓ App is great except...It’s great to be able to have control over the management of opening hours... posting images... and other business info. But the problem is there are people who write fake reviews. Whether with intent to harm your business or simply to earn free points on google & get the title of “local guide / expert”. We’ve had problems with a couple of the latter. We’ve tried numerous times to report them as having “conflicts of interest”, but Google is non responsive. It’s just unfair. We work very hard to satisfy our real customers and build a reputation. We do not need a non customer to berate our service and be empowered and rewarded by Google. Just look at their other reviews and you’ll know they’re just collecting points! For example, if they’ve reviewed 14 KFC branches & 10 McDonalds in 1 city, then they go and review the Ritz Hotel, you know there’s something very wrong. Also, if they’re reviewing a restaurant or bakery and have no food or invoice or interior photos, then chances are the reviews are fake..Version: 3.23.0
✓ Zero flexibility in websiteYou put your heart and soul into your Google My Business account. Posts, pictures, review, menus.... Then as you want to add things, you can’t. You can’t even add a Google Ad Tag into Google my business website even though you can easily add a google Tag to a generic website. Why is that? Same company, where is the synergy? Description should be more specific in the rigid structure of google my business website so business owner can weigh the the benefits and the cost of google my business website vs a generic website for the long run. Help is non existent due to the rigid structure of the platform. You will not have full control over it. I would have gone with a generic website if I knew this before. At least I will be able to make any changes I please instead of relying on non existing support from Google..Version: 3.27.0
✓ Easy to use - tons of glitchesHello - I love this app It makes it easy for Business owners to manage their marketing. However there are some glitches that I would suggest changed to help us. Examples: Uploading images, choosing the photos Aren’t working etc.Version: 3.32.0
✓ Google cannot do anything about something wrong in the mapThe customer service always just tell us they can do nothing about it..Version: 3.0.0
✓ Poor service from googleUsed the app for a while , got a few good reviews but to be fair most people that are happy with your service don’t use it , like the review above just your competitors use it to pull you down . If you try to contact google to complain about unfair reviews or some idiot putting photos on your site that don’t belong there you get no reply . I’ve had this & sent email After email to google but not had a reply in . Over a year of sending complaint . Not happy with app so now don’t use it much , I prefer using my own website as I can control what is on it . Unlike google who don’t care ..Version: 3.19.0
✓ Useful - but not idealThe reviews are helpful, but as previous reviewers have noted bogus reviews are almost impossible to challenge or remove and can be very damaging to a business, a 1 or 2 * review with no text cannot be challenged or removed, but the reviewer, who may not have even contacted, visited or tried to interact with your business, or may be acting for a competitor, doesn’t have to prove that they have had a poor experience with your business - it wouldn’t be difficult to improve, but it might have a slight impact on Google’s bottom line!.Version: 3.5.0
✓ If I could give 0 stars I wouldCreated a My Business account with Google after being suckered into advertising with the Ad feature my account was suddenly and without notice suspended. This means googling my business name will get no results. The worlds larges search engine kicked me off with no warning and with me making no change to my account only, I believe, because I stopped paying to advertising on google. I called customer support and was told they cannot help and I have to appeal the decision (as if this is some type of criminal case). Of course customer service is unable to connect me to anyone who actually, what I guess the term would be adjudicates, the appeal. Searching the web (using a non-google search engine) I come to find out an appeal can take up to a month. I am a solo practitioner trying to make my small business work and, in my opinion, Google is trying to starve me of business..Version: 3.8.0
✓ Google does not try to helpGoogle was showing me in Kansas-I live and work in Oregon-never even been to Kansas. I’m a photographer, I don’t want my personal address posted because I don’t have people come to my home, I meet them at a location, this being said I have had my account suspended because I was trying to change the address back to Oregon! When I type in “photographers near me” I should be on the list and all Google reps could say was that it was an optimization issue and it was because I basically wasn’t “popular enough” to get on the list. Wrong. I WAS there before, and when I look for “photographers near Lawrence Kansas”, My business shows up! I finally decided to put my home address to clear up this whole issue, even though it makes me uncomfortable to do that, and my account got suspended AGAIN and they have not fixed it after almost a month. It is extremely frustrating to have to go through all this to be able to promote my business. There has got to be an easier way. And Google should be trying to be more helpful to all the small business owners like me and many others instead of giving us the runaround..Version: 3.32.0
✓ Unprofessional and inefficientIt always works too late. I have lost many of my customers ....Version: 3.32.0
✓ Great tool but a headache for service businessesI operate a business where services take place at customer homes so I did not want my home address listed for customers to show up any time. I have it marked as a service area business but removed my address. The next day I was notified that my account had been suspended due to suspicious activity. They suggest that you fix the issue and then request reinstatement. The issue is that you can’t make changes due to access being restricted. On top of that, the site says it can take up to three weeks for reinstatement. Fortunately, I still work another job but I can see how this could be detrimental to business owners and possibly halt any new business. What’s also frustrating is that I pay for the domain name and my website through google has also been removed. I don’t fully understand why they cant just require review for an address change but I may just be missing something..Version: 3.32.0
✓ FreezingFreezes on startup after last update on iPhone X. Tried re-installing still freezes. Please fix..Version: 3.14.0
✓ Total disregard for LawsMy complaint: No true Google complaints department for problems. Most of the company’s support and customer service functions are largely automated through forms and automatic responses. In this instance, Salman is their only reviewer. Although Google purports covid19 restrictions on staffing at their end to clarify their late or non-wanting to respond, Google fail to really recognize a small business who have only worked on referrals since 1996. Google does not recognize any relevant parties in this matter in the same and current situation. Suggested solution: Remove the review in (many) questions. Google have had this information for over 3 weeks and we have elderly tenants that could be hounded by family of the reviewer (as per previous now taken down reviews by google) i.e.We have four elderly new tenants moving in this coming Friday and we are afraid for them to have any problems as we hardly know Amber except for her rental application on this property I used to live nearby and know how bad things get in the neighborhood Google must remove this review to safeguard everyone from Amber’s Family and her friends.Version: 3.25.0
✓ Lose your access on your business easilyIt’s a very bad app , you can lose the access of your business easily to strangers and can not delete fake reviews! Anyone can request access to your business ,asking management or ownership and even if you reject it they can still try it again and again and find a way to lock you out and do whatever they want with your business. The reviews worth nothing on Google ,as lots of fake accounts leave bad or good review and you can not delete them even if you ask and have proof of fake review you still can not do anything and they unfortunately will be there for ever!.Version: 3.39.0
✓ Okay app, but doesn’t sync for me.App works fine when adding new posts to my Google My Business profile. It’s the syncing between the app and my GMB profile that I have problems with – cover photo and logo added to my profile using my laptop don’t seem to filter through. If I add these using the app, the images disappear altogether from my Google business profile. In addition the app constantly asks me to review my business information. When I do this, and hit the Submit button, the app hangs. If Google took time to looking into these issues and resolve them, then I’m sure my Star Rating would improve..Version: 3.41.0
✓ Google do not care or do there jobI’ve been locked out of my business page I made my self by a ex employee, have sent them screenshots of reports over the years with the business email and still get told they have the right owner and it’s not me , it’s fraud and defamation, Sushma from google doesn’t have any idea on what there doing and won’t help let alone do there job , lost all trust in these guys don’t do it.Version: 3.24.0
✓ Great app with few fixtures neededIt’s great all in all, but the following is necessary: 1. The app from the home page always gives me the notification icon, but there isn’t anything inside the app that I need to check 2. Owners need to have some control over photos. For example, if we would like to delete our own photos which we’ve uploaded 3. Google tends to choose our cover photo based on most photo views even though Google asks us to choose a cover photo. The photo that has overridden what I chose totally gives a different impression of what our restaurant really is like (it was a private event) and I don’t like that. It isn’t what leads should see so Google is actually hurting us rather than helping in this regard. 4. I’d love for reviewers to be notified of when we reply to a review, and for them to have the ability to reply again. Some feedback needs further discussion. Currently, I have to ask reviewers to write us back by email to continue the discussion - which is time consuming. I understand that Google Reviews were not meant to play the same role Yelp reviews do, but in this generation it needs to play that role too..Version: 3.0.0
✓ Not “My Business”I’ve gotten fake reviews, as have many other reviewers, and have not been able to talk Google CS into removing them. If this was really My Business website, I’d be able to eliminate the fake reviews by simply telling Google CS they are fake, and expecting them to believe me! Google also does not allow “My Business” webpage to be deleted, so they force this bad info to be published to my potential customers. As it is, Google is contributing to libeling my business, and I’d be glad to join any class action suit against them. As a last resort, to avoid customers finding these reviews, I had to edit all other fields on “My Business” web site to disassociate it from my actual business. This is not the preferred answer to the problem, but at least I can rely on Yelp to provide a similar service, and Yelp is much more reasonable about handling reviews..Version: 3.11.0
✓ Cannot reply to reviewsWhen typing a review, it keeps freezing after 30 seconds, and you have to close the whole app and start over again. Makes it impossible to write a reply to a review.Version: 3.32.0
✓ Can’t control what people upload to my business page/imageI like having a google business page as it allows my clients to see my work and the positive image I hope to portray of myself, my work and my clients. I provide a premium service that is client orientated and creatively inspired. But! My clients or anyone is allowed to upload ‘any’ pictures of me or anything that I would not approve of to my page that is global!!!! This is harmful to me, my business and my family. As a business I should be allowed to approve or disapprove anything that a stranger can upload to my business page with that person holding copyright! I cannot delete or edit it! This is wrong! This is my business and my livelihood that provides for my family. I should be in control, not the client. I should able to approve who puts what pictures up of me! I want control to remove pictures that aren’t relevant. It’s not the clients responsibility to do that. It’s wrong!.Version: 2.30.0
✓ MY BUSINESS AND REVIEWS JUST VANISHED TODAY!!!I’ve been using Google My Business for about two years now and it has worked perfectly. Our digital Marketing person purchases Google Ads for us as well. This morning I logged in to our account to read a review someone left us earlier, and it said, “You have no Google reviews” when we in fact have worked VERY VERY HARD to please our customers and slowly building up Google reviews to catch up with our competition. This morning we also heard from a regular customer looking to return that WE ARE NO LONGER POSTED ON GOOGLE SEARCH, but our competitors are still on there. What happened? Did someone tamper with our account? I’ve placed calls to our Digital Marketing Manager, Owner and no one has submitted any changes, as they are not involved really. WE WANT OUR GOOGLE LISTING BACK UP PLEASE!!! Did someone report us as being closed or something? Our business depended on this and we DO pay for AdWords!.Version: 3.1.0
✓ Google verification process is ridiculously inefficientMy business has been open and operating for over ten years. All I Did was move my business from one state to another. I have been trying to establish and reverify my business for over a month now and all google keeps doing is passing me around to different business specialists essentially promising me that the issue will be resolved. And it still hasn’t been, and this is an issue because I’m missing out on potential business opportunities. I’m always been contacted by somebody different and nobody seems to ever have a thorough understanding of my problem, although they all assured me that they have a well documented case of my file. I’m going into week five of trying to do this business verification and it is proving to be a real thorn in my side. I will keep using Google as it is essential to business but I think they have really got to reprioritize their efforts. Oh, and the app really isn’t that useful at all. You’re much better off using a laptop. The app is just to put up media and pictures and a quick reviews and things like that. But the app is actually pretty useless.Version: 3.17.0
✓ Enjoyed Using, but Ultimate FailI have enjoyed using this app. It’s not perfect, but usable. I would have given it 4 stars, or perhaps even 5 About three weeks ago, without warning, Google suspended my site and my website too, which is hosted by Google. They have shown their true colours. I now realise that they really cannot be bothered... I couldn’t understand why the phone had stopped ringing. Without any notice Google pulled the rug from beneath my business. Not even telling me they had done so either before or after! So, to appeal, I have to enter a URL, but since the site is suspended my URL isn’t valid. I finally managed to talk to someone at Google who was able to guide me through a process and make my appeal. It seems that I had published my home address, and Google have moved the goalposts and this is no longer allowed. I am now waiting for my appeal to be read. Do you think they will inform me of the outcome - if they ever do actually look at it? Hmmm....Version: 3.19.0
✓ My Business is My BusinessOverall the app is great but recently the ability for customers to message my business was automatically turned off because I hadn’t responded to a customer in 24 hrs. We all accept that good customer service is important but it should not be the app who decides the criteria. It was far ruder to have the app inconvenience my customers removing this feature and in addition my VITAL history of conversations was removed even after I had to manually turn back on messaging. I was not able to respond due to internet connectivity issues but the point is I should decide the level of customer service I offer not an app‼️.Version: 3.32.0
✓ I agree google has wrong focusGoogle spends too much time trying to make people happy, instead of publishing facts. My business is a 140 yr farm. We don’t have to advertise, but we have to be on the internet just because some business use it to verify you now. But it seems Google Business can’t follow their own terms. A seasonal business has to post signage. We aren’t seasonal (in fact we don’t get any days off). Yet they required us to post a store front photo. I told them it’s a farm. I sent them a photo of the office bldg. they didn’t like it. The issue wasn’t my store front. It’s that google miscalculated our road, and we are 600 ft from the current MAPS inaccurate road. EARTH has it correctly. I printed this out (to correct for everyone’s benefit) and now my business has been SUSPENDED. I’m not whining. I’m providing feedback that google business only works for in the box retail store fronts. Not any business, even though I’m a rural area, we NEED business exposure. Doesn’t matter I’m accredited by BBB, the state SOS, area chamber of commerce..who know me and that we are a physical business. So I will buy a sign, put it on my building JUST FOR GOOGLE. The bldg is 600 feet from entrance. Extremely common on farms. No one will see the sign. Except a google (not even street view can). Apparently they are “right” even though it cheaply shows no street view!.Version: 3.8.0
✓ I AGREE WITH FRUSTRATED LAW GIRLI too am a small business owner, and as a new small business owner, I do welcome each and every person opinion of my business that have actually frequent my business. I think it does a disservice to small business when google has everyday people called Local Guides, that are suppose to be ethical and have a honest moral obligation to post a review on a business they walk into. That is not the case. They are google guides that will actually single a business out that really may have honest reviews from actually clients, and post a one star, although they have never called the business or walked in the door or even have a service there. The sad part is they could care less about the damage that they do to a small business because of the false review. It’s bad enough that you compete with other competitors, but to out and out lie is horrible and Google should be ashamed of themselves! They should hold each and every Local Guide to an honest standard. They should never allow someone to place a negative review or negative star rating on a business they’ve never even been too. With that said I really hope this helps someone, and I really hope businesses start to try their best to hold Google accountable..Version: 3.16.0
✓ Great app, but Google doesn’t fix issuesThe Google my business app is great and more advanced than other reviews apps, but I’ve had some issues with one customer leaving fake reviews and promoting other businesses which is against Google’s regulations. In spite of reporting it numerous times and even talking to Google about it they have done nothing to rectify the problem. They told me they will delete the very obvious fake reviews but failed to do so. So I feel that my Google review score is not a true reflection of my business..Version: 3.7.0
✓ Don't bother trying to update your descriptionWe own a small rustic hot spring resort with different hours for different parts of the business. Our gas station is 24 hour pay at the pump, the cafe has limited hours depending on the season, the motel and pool is open 24 hours to registered guests. I just spent some time writing a description (it allows 750 words) only to have it spit back at me that my business type (lodging) doesn't allow edits to the description. Ok...why show me the edit field then? It also has a blog post type area that my business is not allowed to use, but no explanation of why I can't. There is no place to update my business category. A few relatively simple UI updates could change the perception that Google doesn't care about small businesses..Version: 3.5.0
✓ Needs a fair bit of workCan't see notifications of activity on your posts, can't see events you're invited too. Can't block offensive commenters. Really is quite clunky and incomplete with very little thought put into community management which is vital for any business..Version: 2.2.1
✓ False reviews damage small businessesWe have suffered repeatedly with false reviews presumably from rival businesses. We have a customer database and know exactly who has visited our barbershops as we are appointment only. Again and again we get get reviews from people who have never been to our shop let alone had their hair cut! We can prove this but google is completely uninterested. It has damaged our online reputation- fortunately it hasn’t effected our loyal clients but its a disgrace that there is no protection for small businesses on this front. Seems many people feel the same way. I don’t actually think he app works very well either. This is a genuine review from a real person! Unlike so many on Google. Shame on you!.Version: 3.11.0
✓ Good app but some reviews are offensive but can not be removedI think this is a good app but some people but extremely rude reviews that are not real reviews but people being stupid and use very inappropriate words. I’m all for honest reviews whoever good or bad but not ones that contain offensive language and inappropriate and non helpful opinions. No business is perfect and a good way to improve is by reading reviews but some are quite disturbing and are not being monitored by anyone. If this problem can be resolved then this is a fantastic app and very useful to anyone with a business..Version: 3.8.0
✓ Would be better if I was able to add more detailed informationThe app is generally quite good, though I feel it lacks because I’m not able to put as much business information as I’d like to. This does, unfortunately, mean that the hefty investment I made in having a professionally designed website frequently gets overlooked, and visitors are not able to see some important aspects of what my business does. This creates a high bounce rate, which is not good. It would be nice to be able to to add more pages and details about the service I offer..Version: 2.30.0
✓ Worst experience I have ever had!I have been trying to get my business on Google Search and Maps for 6 months now. I have been suspended for unknown reasons. No one will call me all I get is a generic email that tells me to review guidelines. I have asked for a call to walk me through what is wrong at least 10 times. I was told in one email that they manually approved my account and I just needed to verify it. As soon as I tried that it told me I was suspended. I have replied to the email several times since then with no response. All I want is a little help so I can promote my small business. I was paying Google Ads for ad word advertising but have since stopped since they couldn’t help me to get in touch with someone to assist with this problem. Horrible customer service!!! This is holding the growth of my business back in a time where we need all the business we can get..Version: 3.26.0
✓ ManagerMy business page has been down for a week for a so called quality violation. Then I have gotten reinstated and still nothing, I am a tire shop and I added locksmith as an option and it got suspended. I have called daily to get s fix and nothing. I keep bring told to wait another 24-48 hours each to for help. The employees are very rude and not helpful and they have hung up on me and also raised their voice and threatened me. Ram and Ashkay. I ask to speak to their manager and I’m told there is no one to speak to other than them. Terrible service and company. Still no help after 1 week and being told they have a technical issue. No end in sight, worse experience ever. Too bad there is not another company to rival google as I would switch and so would everyone else. They don’t care about anyone period and you are helpless in this process..Version: 3.14.0
✓ Freezes ALL THE TIMEI have had this app for a couple of years now. I use it to let customers know our business hours. Every time I use this app to change my hours, this app freezes. I can’t even go to change the next few days because it hasn’t even saved what I tried to do before. After 2 years of this, you would think Google would have fixed this by now. Even changing my hours is frustrating on my computer and not just this app..Version: 3.32.0
✓ Poor call centre service..., badly trained staff... hang up on customersI called google services because someone put a bad review about our coffee shop, we knew customer wasn’t genuine customer, they didn’t buy anything from our cafe just being noise. Because they were disturbing our customers we told them to leave. Customer choose to troll us online and give us 1 star and didn’t leave any comments. Now according to google review policy reviewer has a product or service to write a review about it. As they didn’t try any coffee or food, they didn’t have any right to post review. I was concerned and called google. I explain whole story to contact centre agent. And requested them to flick a email to reviewer to verify if they eat or drink anything otherwise delete it. They said they can’t, I explained them it’s against google review policy. She said because their is no comment by reviewer so they have to believe that it’s a genuine review and hang up. I called again and spoke to Varsha who was a supervisor, she said same thing that they don’t have any way of verifying if it’s a genuine review, so she can’t do anything. I ask her to pass me her supervisor then she passed to JAYESH. He said same thing and told me he is last point of contact and hang up. I can’t imagine this was Google service.....Version: 2.22.0
✓ So close but..This app could be so much better than it is, all the right ideas are there but it just misses the bar on almost all of its features. The photo uploading feature is especially annoying and buggy... really not sure why you can’t just upload photos straight from camera roll. Instead you have to be prompted to add more photos to the app only when you open the app! Overall - Terrible execution, great potential.Version: 3.32.0
✓ RubbishBeware of the fake review posters that will attempt to wreck your ratings on Google’s platform. No way to verify if they are genuine or not. Google help centre will do nothing to help. Useless to good businesses that care about their profile. Beware..Version: 3.14.0
✓ Google great when it’s great.As a business owner I am thrilled to have the ease of an app when accessing my entity on Googles search engine. The issue with the app is not only is it as frustrating as using there service, it’s even more frustrating. The app is mostly bug free and more bug free then it’s desktop counterpart, but it is incredibly hard to navigate and not clear as into what needs to be done or what is happening. I feel a lot of my issues extend from how difficult in general it is to functionally get your business viewable by Google with out paying to win, but the app adds another level to the frustration. It took me awhile to find out I was able to edit my website from there and that I had to upload it again in order for the changes to go live. After that issue the app works well. No crashes or bugs. I use it quite frequently. I personally just found it hard to navigate and use..Version: 3.25.0
✓ Deleting Google My BusinessThis is great if you like non-customers leaving you 1-star reviews and rude messages. I’ve never dealt with such nasty people in my life and the Google support team allows it to happen. I had numerous people write me messages with hate speech and nasty words that can’t be repeated on here. I have sent Google several requests to delete the fictitious reviews but they refused, citing that their usage policy has not been violated. Luckily most of my customers are locals and know me personally but the fake reviews don’t help with potential out of town customers. I go out of my way to answer every call, message, and email even if I know I can’t help someone. My 5 star rating has gone to a 3.6 because of fake reviews and google won’t help or verify anything. It’s become a message board for nasty people so I am deleting my account today. I would not recommend this app until Google puts more controls in place rather than leaving the business owner to the whim of random and nasty people who they’ve never met..Version: 3.32.0
✓ Broken and illogical image handlingThis is the biggest flaw - impossible to add a logo or to escape from the image selection interface. Have to close the app. Trying to add a logo does not result in the selected image being set as the logo. Also terrible image editing such as repositioning and scaling. Opening hours is cumbersome and there are very limited options for most functions. Big fail on the whole..Version: 3.40.0
✓ Great except messagesThe app is straight forward to use, I don’t receive a huge amount of clients but I’ve gained a couple, so can’t complain for a free app. It has also lost me clients, hence the 3 stars. Although I’ve had several messages from potential customers, on my phone they didn’t show at all, and no notifications. On my iPad, I still had no notifications but when I went into the customers part, they showed up weeks later. Not even replying looks bad on the business but nothing I could do when I didn’t see them, just explained and apologised too late. I’ve turned messages off now, more harm than good..Version: 3.5.0
✓ Freezes too oftenI’ve been a fan of Google’s business products and services for more than 10+ years. The GMB app is definitely a useful tool for businesses and we use it daily to see the customer reviews. However, the task of replying to reviews becomes very frustrating because the app freezes every time I’m replying to a review. Often I’ve had to rewrite or dictate a reply several times because I don’t get a chance to finish before the app freezes on me. I’ve deleted and downloaded the app again and again , always keep it up to date and still this is the one problem that persists. Hope it gets addressed soon because otherwise it’s pointless and quicker to just use a laptop instead of the mobile app..Version: 3.32.0
✓ Business is destroyed by GMBGMB listing was the primary source of getting local customers. We’ve been in painting business for 18 years and last 5 years on gmb. They suspended our listing 6 times in this 2020/2021 period and reinstated it 6 times. What else do we have to do to show that we’re a real legitimate business. After the last reinstatement our listing doesn’t even show up in any search results, no matter what key words you use and we were always the very first one in the search results before. Google just killed our business. They created a monopoly and use it as they wish. They can make your business grow and they can destroy it in a second and you cannot do anything about it. Very sad.Version: 3.32.0
✓ Business app ???This has been an extremely frustrating “business” endeavor. Google maps lets some yahoo post a city incorrectly and over a two month period does nothing to correct it. ( in spite of many correspondence and phone calls that go no where). This affects my business because searches for my area are showing up 45 miles away...without my business showing up. SERIOUS ISSuE. So I am forced to pin my business at the cost of google my business fees to try to counter the incorrect pinning of a non existent city in the wrong google map. This google my business app needs help on multiple levels but especially the lack of support - photos do not show up to put on the site - random folks who claim to be customers can Post their bad photos that are not representative of my biz- and there isn’t much intuitive on the apps w strange layers and redundancies that make little sense. I think it’s some google conspiracy to pump up their finsnces as if these greedy folks need more. Disappointed because I get no call backs or emails for months now in spite of multiple hours /days spent on this grrrrrrr.Version: 3.19.0
✓ My business is still nowhere to be found on GoogleI signed up to Google my business with a hope that it will help me to make my business visible on both the Google Search and Google Maps. Disappointingly, despite all my efforts and time spent typing all the information my business is nowhere to be found on Google. It’s not even on the last search page. Bitterly disappointed that I wasted all that time for absolutely nothing. I can get better results in being noticed by shouting the name of my company out of the window than by using Google my business.Version: 3.32.0
✓ Bad people are taking advantagePeople with bad intentions are taking advantage by giving you down rating and even if we flag it as inappropriate, it never go away and there is nobody you can talk or email..Version: 3.32.0
✓ DisappointedOut of all of the apps by google, this is by far the worst. I motivate my clients, customers to leave reviews which is supporting the google reviews/ google business app. Right? Why not support me as a business owner? I have tried to correct two very simple mistakes related to my business and I finally gave up when I couldn’t get anyone on the phone and I received nonsense for email replies! Two very simple things-1-correcting my business LOCATION on the map so that my customers are not turned around on another side of the shopping center. 2- MY BUSINESS IS A “duplicate listing” and I don’t know if I have lost reviews because of this. If I only operate on word of mouth and my reviews are all on google, I would love to fix this issue. But it took so long that I stopped wasting my precious time!! I’m so dissatisfied and disappointed. Also, to send me a post card or an email with offers from google to list my business is never going to happen! If you can’t fix this, why would I want to support a marketing portion of your business? It is sad that it’s all about the marketing but I rather have you fix the free listings before you ask me for money. Oh and or have the marketing team have access to help business owners before trying to collect money from them..Version: 2.34.0
✓ Good- but not great!This app is GREAT if you actually have a shop front and want to get people into your door. Not so great during the pandemic if you have moved mostly on-line. Especially annoying as a small business based in Canada is that you can’t post your product listings on your Google My Business profile from your Google Merchant account unless you claim a physical store! You have to manually create and post every.darn.product The edits for things like formatting and your call-to-action button available to you are also locked down based on the business type you select so CHOOSE CAREFULLY! As an artist I did not want a @Call for a quote button (for irrelevant photo shoots including pregnancy) on my Google Search listing. Also for some reason particular edits like logo and cover pictures are buggy. Finally, if you are setting up a My Business Account... don’t expect full access right away. As a Canadian business Google MAILS you a security code that takes a while to arrive. Until then you don’t have full access but they let you advertise without a complete profile. Because of this I missed out on Holiday Promotions using the business profile..Version: 3.32.0
✓ Interesting app but no assistance at allI have recently installed this app , great in principle, but terrible on use! There are several technical glitches and bugs ( my patients cannot leave reviews as the leave a review button leads to nothing, and there is no recording of the number of views of my profile , it is like the functionality simply stopped working ! This can happen , nothing’s perfect but it is impossible to get in touch with any kind of technical support when you are in France and after several hours of wait after sending an email form troubleshooting for the issues above, still no feedback. I shall be waiting but my technical experience of this app is poor so far.Version: 3.32.0
✓ GreatI found this app brilliant and very easy to use, messages and access to website easy, uploading pictures, offers etc, following website traffic, all helpful and in one place! The only negative I have seems to be shared by most with the reviews section not favouring the actual business, we have 2 1 star reviews with no information from a rival company ( their name is on the review) and we have over 70 5 star reviews from genuine customers and from these 2 false reviews over 3 years ago my stars are stuck at 4.5 yet somebody with 1 5 star reviews stays at 5 ? It doesn’t make sense and no matter how many times I have contacted google the false reviews remain and my star rating is lower than I have worked hard to achieve! very very frustrating and disappointing, I do feel you should be able to approve any photos a member of the public wishes to add also before they are uploaded, it is your business after all should be your choice what content goes up there!.Version: 3.36.0
✓ Rip off sleaze merchantsI was signed up for advertising I did not ask for and when I called to get it cancelled , they wouldn’t four for me saying it had to do it myself. I was emailed some instructions that don’t work and am losing over $90 a month and am now going to change bank accounts to get out of it. I can’t see any other way. Support is dreadful. They don’t help at all and their accents are so thick I can’t understand what sntone is saying. Don’t do it. Squeezing lemon juice in your eye on a smarter move than using this app..Version: 3.15.0
✓ Crashes repeatedlyLocks up whenever I try to respond to a customer review. I get half way through and it just freezes. Have to kill the app and start again. Very frustrating..Version: 3.28.0
✓ BlankBlank.... Annoying when it’s blank isn’t it....Version: 3.29.0
✓ A good app but could be improvedThis app is great for bringing business owners closer to their online profiles. It makes it incredibly easy to update business hours and post updates, however, when you wish to upload images with updates this can take hours to post and sometime then they don’t even end up posting! Sometimes the app is very laggy, now allowing me to reply to customer reviews. As well as this notifications of customer messages do not always come through, therefore I can’t reply to customer enquiries as fast as I would like to as I am unaware there are even messages awaiting responses! Overall the purpose of the app is excellent however I think the usability can be improved a lot..Version: 3.40.0
✓ Not fair to small businesses !My business is useless if your not putting at least a couple hundred budget to Ad words which even if your doing that doesn’t help when bigger (not better) business can easily afford a lot more and can find ways to manipulate SEO. Which I guess is the America way so whatever. I have a small business and work from home do displaying my address wasn’t in my best interest well you won’t ever show on front page of google if you don’t show an address. Reluctantly I made an edit to show my address, which in turn crippled my page and made me have to verify my address again. Being a small business means google has to send a post card to my house, even though they send me google flyers to my address and I have never changed it on file. I was told not being verified wouldn’t effect Me showing up but it’s not true so all the money I spent on google ads is down the drain and my page is even showing up at all. On top of that I may go up to 14 days with a crippled account? This is soooo stupid and redundant, calling into google support is of no help you get useless “generic” call center reps and it just a cluster F..Version: 3.1.0
✓ Reviews are not verified and you can’t moderate themHonest customer reviews are very helpful to a business but it has become apparent that anyone, whether they are a genuine customer or not, can post a review or photo to a Google business page and once it’s posted it can’t be removed. As the business owner, you are not able to approve photos and reviews or request that unfair or false reviews and/or phots are removed. You’re only option is to respond to the review. However, you can’t respond to pictures. In order to make Google my business better, business owners need to have reassurance that the reviews and photos placed on their business pages are from genuine customers and any that unfair reviews can be challenged and removed where they are proven to be false or inaccurate. Furthermore, reviews are rarely very helpful to anyone unless they include more than just star ratings. Pages of information is not necessary, just one or two bullet points would suffice; perhaps one comment relating to something that was done well and another comment explaining what could be done better..Version: 2.33.0
✓ Ok, but a huge flaw with false reviewsI’ve recently had a review left where someone said they arrived at my business and it was closed and had been for months. They were quite clearly not at the right property as I’ve been there pretty much without fail for 11 years! I responded to the review, flagged it and requested a call back, sent a message, and tried to activate the online chat. From the 23rd January to 1st February there was nothing! The person I spoke to, on the complaints team, told me they had to escalate it, couldn’t guarantee the review would be removed and I would have to wait 24-48hours for a response. This turned out to be more like 72-96 hours as it was a Friday! I explained this negative review contained false information stating that my business was closed and this response was not acceptable. I’m still waiting for the callback. I cannot put into kind words how ridiculously unacceptable I find this aspect of the system and how poorly they have dealt with it!.Version: 3.2.0
✓ Some can ruin your businessIs not nice when someone who did not even used you at all leaves 1 or 2 stars and you can’t do nothing, competition usually . Google should look at these peoples account how old it is and determined that it was opened just for this reason. The other thing is that if someone leaves no review but just stars then should be some kind of explanation why was it left. The other problem is that anyone can close your business and when you get the notice from google is few days gone that your business doesn’t even come up in google. This should stop. Business depend on this and not nice when you get some competitor leaving you 1 star for no reason. Other that that the app is easy to use..Version: 3.19.0
✓ Hard to get inappropriate reviews and photos removedDespite using the system provided by Google, they have refused to remove a one star review with no comment posted by a former employee on the day she was no longer employed. The “form” letter response refers to “reviews”. No matter how many times I respond that it’s ONE REVIEW posted by former employe-a one star with no comment-my request goes nowhere. The same goes for photos posted that do not show our place of business or our work. Using the system provided by Google gets zero results. Google has so many good features, so it’s hard to understand the lack of sensitivity in these two areas. We get lots of calls from Google, but it’s always about increased financial participation. When these issues are adequately addressed we will think about it..Version: 3.13.1
✓ ContextSometimes the notifications don't say what business the review/rating relates to. I have 5 businesses on my account, I'd rather know which it is before opening. Also, needs to allow page-specific settings - one business gets ten reviews a day so I only review it weekly and don't want notifications; another gets one review every few months so I want to know about it immediately. Finally allow Questions to be TURNED OFF, like so many business owners are demanding - it gets used inappropriately for time-sensitive questions (eg. is this in stock?) and this app doesn’t even allow you to answer them!.Version: 3.1.0
✓ Reviews need to be able to be turned offAs a health clinic owner the reviews section on google is hugely problematic. Registered health practitioners in Australia are banned by the national body from displaying online reviews or testimonials. This is because in medicine results can never be the same across multiple situations. The fact that therapist-hopping clients can leave reviews about clinicians simply because their idea of an imaginary quick fix doesn’t exist is ridiculous. Business owners should be able to decide whether reviews are enabled or not..Version: 3.5.0
✓ Won't workIt keeps telling me I need to update for it to work but there aren't any updates available for my iPhone 5S. The phone works and there is no reason for me to buy a new one..Version: 3.20.0
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