UP Faith & Family Negative Reviews

UP Faith & Family App Complaints & User Negative Comments 2024

UP Faith & Family app received 14 complaints, negative comments and reviews by users. Have you ever had a bad experience using UP Faith & Family? Can you share your negative thoughts about up faith & family?

UP Faith & Family for Negative User Reviews

✓ Faith based but not faith basedI’ve ran into a few of the popular shows that bleep out/mute out the curse words and that’s much appreciated. However the show still has or contains something that is totally wayward to the Christian faith. How can my faith go upward if the shows I’m expecting to be clean aren’t clean. Also with the shows that are clean the storyline isn’t as interesting. Last thing, the shows that at first seem indeed faith based slowly throughout the show dwindles in promoting God. For this reason I give y’all a 3 star. Honestly I think with better review of each show and more clarification of what y’all believe someone with faith expectations should be when watching a show would help viewers determine if this is a network they should support or continue to support..Breundis💰💰Version: 8.402.1

✓ Constant Issues Logging InI could not log in to our account for 4 weeks. There’s no customer service phone number. You have to wait for them to respond to your email. Then you call Roku to get them to credit your account because UP Faith & Family says that it is an issue on their end. So I go to try to register directly with up Faith and family and it says I already have an account. Well of course I do because I use the same email. I’m not going to change my email just subscribed to a service. What a hassle and very annoying! I love the app and I love the channel but I am not going to have to go through sitting on the phone getting refunds for an account but does not work..ANNOYED CUSTOMER TXVersion: 7.304.1

✓ Not posting Heartland on timeI enjoy the movies offered, but I’m very disappointed that the advertised episodes of Heartland season 14 are not showing up as it says. Your app boasts “New Episodes Every Thursday” but for 3 weeks I have watched the app and only one episode uploaded not even on a Thursday! I purchased your app mainly because of Heartland because I already own another Christian streaming service, and every Thursday I am disappointed. I found that you have some Roku channel shared subscriptions, and the newest episode shows available there, so why not here?.BrittCatVersion: 6.300.1

✓ Canceled but still chargedWhen I let them know there was an issue, they repeatedly sent instructions as to how to unsubscribe through Apple & said to contact Apple. That’s all the help they offered. I was told by that person they would not respond any further. I contacted a different person who said they would look into it and get back to me shortly. It took more than five days and two emails before I heard anything I was able to cancel the subscription on the website. Strange how it said I could continue to enjoy UF&F until the end of my billing cycle October 11, 2023 (three months prior) So, if I had an subscription through the website, I don’t know why the first person I talked to couldn’t help with the cancellation instead of just telling me over and over how to unsubscribe with Apple. Rude I was finally refunded for one month. It’s not a lot of money but I was charged for something I was unable to use. The staff I came in contact with were all rude except for Jon J..Guitar GurlVersion: 8.402.1

✓ Enjoying For Most PartWe are enjoying Up Faith & Family for most part, but do have to say we are disappointed in some Movies/Series. There is one particular Series that we are very sickened by that we have been trying to watch. It started out well, but now some of the script has some using God’s name as a curse word, the ladies wear very revealing tops and there is a lot of kissing, sexual inuendos, and adultery and fornication. It is the series called “Wildfire”. There are other movies that don’t have modest dress, but not the sexual situations. Maybe this particular show slipped by you, but we had to stop viewing it. It just isn’t worth it. It just got worse & worse. The only part of it that hints Faith is that the grandfather says grace at the table before their family meal. We have watched a number of shows that have been wonderful, thus an overall mid-grade Star rating..VA2TN2012Version: 6.120.3

✓ Review of Faith and FamilyMy problem with this app is that there are lots of movies that have nothing to do with “faith”. In fact, some movies promote drinking alcohol ( and one movie mentioned being drunk), and things I, personally, would not consider “Christian “. The reason I first got interested in this app, was because there was a movie that involved an Amish story. I thought the movie would be a good one, because why would anyone add bad to an “Amish “ story? It turned out to be a decent movie. I mainly use the app every so often, just to relax, since a lot of stories end well! But there are some disturbing features to some of the films. Maybe the name of the app should be changed, not all films are good for faith nor the family..Soicannotsendareview?Version: 6.020.1

✓ HeartlandI give the show 5 stars because I love the show however I get frustrated when I spend a lot of time looking for the next episode and sometimes the next episode isn’t even there. I do not understand why they cannot be presented in order. They are in no order with other seasons mixed in with no order at all. I often spend more time searching for an episode than the 43 min. it takes to watch the episode. I would think having a list of titles of the episodes in the season would help to find the episodes in the mishmash order of displaying them. So 5 stars for show but 2 stars on organization of presenting the individual episodes..Ret.Teach.97Version: 5.301

✓ Good we could use improvementsFor the most part this app is really good the service is really good usually, here lately I have been having trouble playing some movies it keeps throwing up error codes and when I try to contact customer support I have not gotten an answer back and it has been 2 to 3 days since I have sent them but as far as the movies in the cleanest of I feel with up, I feel like they have got that down it is good clean fun for the whole family as long as you can get it to play it works most of the time but just sometimes around certain movies it doesn’t work..Angel baby jeo 17Version: 5.301

✓ Worst App Ever!!!!I have been paying for 5 months for this APP...every time I try to watch a movie 2 things happen. I ALWAYS have to log in, and NOTHING PLAYS!!!!!!! I click the play button and NOTHING HAPPENS!!!! Every time!!! Of course there is no one to call!!! Of course it’s late at night and I’m in no mood to chase someone down to get an answer, and of course I forget all about it until a week or two later when I am reminded by an ad to watch something...AND IT HAPPENS AGAIN!!!!!! Of course I want my $$$$$ back...but I really would have preferred to enjoy what seems to be decent entertainment...but I will really never know...will I⁉️😡🥺🤯 Update - my review never posted. Hmmmmm I wonder why???I have a 3 minute screen recording to show what I am talking about if anyone cares to help me....1111kmt1111Version: 6.110.1

✓ Ending Subscription…I’m wanting to end my subscription but, when I tap on subscription settings, it tells me to go to my account settings and Im actually not sure where it’s talking about. I’ve gone to my iPhone settings and then to the UP app, still nothing that connects me to ending my subscription. I’m frustrated with going back and forth trying to figure this out. WHY couldn’t UP just simply put that option ON their app.? I did the trial period. And then tried to cancel before it charged me for my first month Feb, but, I couldn’t figure it out in time. Therefore, I got charged for February. Now, I’m still trying to figure it out, hopefully I can figure it out before they charge me for March. Not happy about feeling like Im ‘Stuck’ and feeling like it was planned that way.🙁.Mumzy505Version: 7.204.1

✓ Terrible service!I am a new subscriber, and this is not about the content on the service as I like everything I’ve watched so far. But their customer service is terrible! I sent in a clear cut problem over a week ago and they have done nothing! The problem is with an episode of a show repeating and one episode is missing. Simple fix right? I told them the show, season, and episodes that were messed up. They wrote me back one, four days after I contacted them, they said they needed more info about my account. I gave them the info, then nothing. They wrote to me on Monday night, and I got back to them on Tuesday morning... the first time I wrote to them was on the third, and today is the 12 almost 10 days later! I’m keeping my eye on the show and just checked before writing this review and the problem has not been fixed. At this point I cannot recommend Up Faith & Family to anyone, and if asked I definitely would steer them clear..MeByAnyOtherNameIsRidiculousVersion: 6.100.1

✓ Horrible customer serviceI subscribed to this on my smart tv for a yr subscription. I’ve had it for a few days not even a week. Movies glitch every 3 seconds. Sitcoms and series are fine. It is not a problem with my device or internet. I have reached out to the help desk and ask for a refund. They are giving me nothing but a run around. So now I guess I’m out $50 bucks. The app is so glitchy with no customer service to help only to hope we give up and just live with it. I’ve jumped through all the troubleshooting tips and given them my device number. Do NOT download this app. They claim to be a faith based company?? This is not acceptable. Beware..CherieDenisVersion: 7.304.1

✓ Parental advisoryI want to caution parents with some of these movies and shows. There are no parental alerts or advisories. It would at the least be helpful if there was an option to leave a review for a video like RedeemTVs shows so parents can post a caution. Our children have now been exposed to expletives, sexual content including language and other innuendos. It was quiet mortifying to rush to shut the TV off to try to keep our children from hearing sexual discussions on a “family” movie. We contacted customer service and were told they would remove this. The last we checked the movie was still there, no advisory, no changes. Parents, please be aware..An Apple FamilyVersion: 7.202.2

✓ Up Faith and FamilyThe selection of things to watch has been good so far. However, I am going to review the actual App. 1. Continue Watching Selection- you choose the movie, etc that you hadn’t finished yet. You click play and it takes you to the very beginning of the film. You have to scroll to try to mind the place where you left off 2. There is no back let’s say 10 seconds in case you need to hear something again 3. There is no forward let’s say 10 seconds in case you want to skip over a particular scene 4. I have tried other Apps of this caliber who have all the above features I mentioned. If I continue using this App, it would be nice if the developers add these features..TamcalVersion: 6.120.3

UP Faith & Family works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact UP Faith & Family.