- 78.9LEGITIMACY SCORE
- 82.9SAFETY SCORE
- 12+CONTENT RATING
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OSN+ App Complaints & User Negative Comments 2024
OSN+ app received 109 complaints, negative comments and reviews by users. Have you ever had a bad experience using OSN+? Can you share your negative thoughts about osn+?
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OSN+ for Negative User Reviews
✓ Subpar video quality but can’t beat it at its priceI’d be willing to pay more for higher picture quality. As it is now the picture, even comparing it to other HD (not 4K) streaming services, is really lacking and the streaming quality is often choppy even at my 100Mbps home internet. This is okay for watching on iPhone or tablet but not acceptable for watching on a big tv. But who else can give you access to the HBO library for just $4.99.Version: 6.1.1
✓ OSN updateAfter updating the app ‘my list’ has gone. This is a significant loss. Also, the option to cast to the TV isn’t apparent - unless I’m missing something this is an even more significant loss..Version: 6.68.04
✓ Love the content, hate the appI appreciate the app developers for trying, osn streaming is worth the money in terms of content but the app accessibility needs much improvement. It is kind of slow and lacks the accessibility that can be user friendly. It would be nice to be able to click on cast or directors names from series or movies to see a portfolio of their available works instead of having to go search for their names in the search bar. It would also be a HUGE upgrade if we could download content for offline viewing. This is one feature that would guarantee my continued subscription to the service. Thank you and good luck..Version: 6.70.0
✓ Need some improvementI use it from safari on my macbook, the timer on the film or episodes stops counting but the episode keeps on playing and if I skip or go back it takes me bake to where the time stopped. it’s annoying. and we need a skip or go back buttons on ipad and iphone. also i cant stop the episode with clicking on the screen or double click for full screen. thank you..Version: 6.2.0
✓ لزم تحديث لهفيه مشكله في البرنامج و المحرك البحث في مشكله بعد.Version: 6.4.1
✓ Nice interface update messed up functionalityThe new interface update is pretty nice. Makes it easier to move around the app and look for stuff to watch. But now there’s two issues I’ve run into. 1. The scrubbing functionality is a regression on Apple TV, you can’t use the swiping gesture on the remote to rewind. You have to press the arrows in the interface and it doesn’t show how or where your are rewinding or fast forwarding to. 2. I can’t play audio out of my HomePod. For some reason the app doesn’t show up in the airplay menu so I can’t play audio out to my speakers. 3. Is more of a general comment on streaming services since I know it’s likely a licensing issue but all the marvel movies suddenly disappeared, and although I’m glad the 4th season of A Handmaid’s Tale is available it’s a shame that you can’t watch the previous seasons..Version: 6.68.04
✓ Please bring it to ukPlease make this available in uk and bring live channels and suport to uk.Version: 6.79.0
✓ Terrible appThis app has a good variety of tv shows, however it’s terrible. Navigating through the app is completely miserable. It lacks features that make the app convenient. It needs a lot of work. The worst part though, is when I communicated with the hotline they provided to solve the multiple issues that I’m facing, they tried to end the call with me without providing solutions. "and they were like yeah yeah we will let someone contact you.” No one did! (Lack of professionalism) Had to write a public review..Version: 6.68.04
✓ Good, needs workFirst of all. The content is great. However the content quality, not so much. Quality of the shows/movies should at least be 1080p and even 4k, it’s 2020 already. Moreover, I can’t help but notice some shows/movies have tweaked pitches. The actors voices and all audio seems to have an abnormal pitch to it when compared to the actual movie. The app needs a continue watching list and needs performance refinements. This is good work, but it’s a long road ahead..Version: 6.4.2
✓ So many issues.I subscribed to this because i saw the really good selection of shows and movies they had and i was thrilled BUT the app is such a hassle! its very glitchy, and using it is just tedious. it takes a while to load an episode and the controls are practically useless. it doesn’t even support the apple tv adapter that literally every other streaming service supports so you’re stuck watching on the small screen. every now and then, it would even glitch me out of the app mid-episode. eventually ill just have to unsubscribe..Version: 6.4.2
✓ Advance benefitsPlease include English subtitles to all movies and series Because is some shows I have one language option..Version: 6.52.2
✓ Decode errorI keep getting “Failed to decode response” error. Can’t use the app at all..Version: 6.68.10
✓ AppleTVThe mobile app is ok, but the appleTV app is just appalling and I’m writing this review here to see if the developer pays attention and sorts it out. The control bar just doesn’t disappear and the title of whatever you are watching stays in the top left hand corner of the display along with the episode name. Literally obscures most of the screen. It’s terrible and taking way to long to resolve. I only wished this would be sorted out as I’m sure most people enjoy content on the big screen just as much as a mobile device. This has totally ruined my viewing of the much advertised by OSN “House of Dragons” I got a response about this review and was told not using HomePods would resolve the issue. How on earth is this a thing. Just a poor excuse for poor development. My choice of audio system shouldn’t have any bearing on the ability of the app to work as intended..Version: 6.79.0
✓ App ReviewSince Disney+ & HBO aren’t available in the Middle East, OSN Streaming fills in the void with this app. However, there are some issues which can be improved on for both the mobile and Apple TV versions, particularly with the later. The app on the Apple TV often doesn’t resume playback when the device is woken, requiring you to do a force quit and restart. Would also prefer if the app included a download/offline feature like Netflix does..Version: 6.4.2
✓ The interface was improved, but the functionality has gotten worse.I’m a big fan of the new interface, which is definitely much better to navigate than it previously was. But I’m running into many issues: 1. Doesn’t allow me to connect to my TV. 2. I’m constantly signed out of the app, both on my phone and on the TV. I’m forced to log in again which is a HUGE hassle on the TV, so sometimes I simply don’t watch because typing a long e-mail and complicated password with a manual remote is not worth it. 3. Lots of glitches and error messages; particularly that “too many users” are using my account when I am the only one with access. These issues are truly frustrating and so prevalent that I’m seriously considering canceling my subscription. It’s definitely causing more annoyance than convenience at this point since I can’t really access the content properly..Version: 6.68.10
✓ App improved but still....Although osn has up to date exclusive shows and movies.... unfortunately I find myself watching Netflix much more often bec the app is simply friendlier. I agree with other reviews about the difficulty to navigate the lists of shows but my main complain is the smoothness of casting to a tv. It gets interrupted or disconnects frequently. Also for series..... Automatically loading the next episode is a much needed feature for smooth binge watching. I hope this at least is added.Version: 6.65.3
✓ Chrome castSince the new update, the chrome cast feature isn’t there anymore. Now the app is pointless.Version: 6.68.10
✓ No Apple TV appI don’t watch video on my phone too much I want this for my Apple TV..Version: 5.0.0
✓ Can be betterThis app is great in terms of keeping up to date with new episodes of a large variety of shows. But it is frustrating that you can’t exit the app and continue watching on a smaller screen like you can on Netflix. Also it would be great if shows with new episodes are labeled so that I don’t have to open the show and look for new episodes manually every time..Version: 6.75.0
✓ Chromecast removedThe new update has removed the chromecast option. Making the app useless to me..Version: 6.68.04
✓ SCAMI cant login after on the app after the update, it reroutes me to the website because they probably dont want to pay the 30% in app purchase fee to apple. This should be a red flag to apple.Version: 6.68.04
✓ Need fastforwad and rewind clicks 15 secodsNeed fastforwad and rewind clicks 15 secods.Version: 6.4.2
✓ Not loadingKindly I have a problem , when I open the app I get a message ( sorry there is a problem loading the app try again) , and I was trying many times from yesterday, I live in Canada , is there a problem with that ?.Version: 6.72.0
✓ No offline mode - No castIt is good to have Disney+, but what if i want to download for offline viewing. Maybe to watch while travelling in the car, in the plane… What about the cast? Still not available?.Version: 6.68.10
✓ Great selections but some fixesHello, I love all the shows and movies in the app. However, the app would be perfect with a few features that can make it better than services like Netflix: 1. Different user profiles - I share my account with my family and we watch different things. So it gets hard to find what we want to watch. It would be amazing if you make different profiles for each of us to use. Like Netflix, a limit of 5 profiles would be great. 2. Continue Watching - I was watching different episodes of a show but in the “Continue Watching” section, it shows the old episodes AND the new episodes. It would be great if it only shows the episode that I am currently watching. 3. Download Option - It would be great to download shows or movies so I can watch on the go. 4. Dark mode - Dark mode is trending lately and it is nice to view the app with a black background instead of white. It is better for the eyes also. Without these features, it gets hard for me to use the app. If you have these, I would give this a 5 star rating! Thank you and please add these features..Version: 6.65.5
✓ Great content, Terrible app“Great content, terrible app” this summarise my experience. The UI is terribly designed and NOT user-friendly. It’s almost always a hassle to navigate and use the app. There are no “my list” feature, the “my list” that is already in the app is merely a history of what I watched. And streaming quality isn’t full HD.. while other streaming services offer 4K. Plus, it’s buggy.. it crashes a lot. I hope you listen to your costumers and fix your app/website..Version: 6.4.1
✓ Needs updates/improvements & ideas !The app needs serious updates/improvements & development .. The app crashes and lags while watching any show specially in previous & forwarding scenes ! Plus there are a lot of series’s that are missing a lot of seasons .. for example how can i see a show with a season 5 without seeing the previous seasons ! Huh daaaaa ! And remember 0SN : if you don’t take care of your customer your competitor will !.Version: 6.78.0
✓ The app isn’t workingAfter the recent released update the App is not working as it sticks on the welcoming screen??!!.Version: 6.69.1
✓ Logs out everyday.Terrible app. Logs out everyday, nothing to do with network because Amazon and Netflix never logs out. Waste of money..Version: 6.68.10
✓ Clunky and slowThe app is very slow in the sense that scrolling and clicking often come with delays. On occasion, I also can’t log in regardless of how strong my wifi connection is as evidenced by my ability to use other apps without issue; what happens is that the app just keeps loading forever without any change. In addition, my progress in individual episodes of a series is often not saved. For example, I’ll watch half of an episode and then stop; when I log in later, there’s no guarantee that I’ll be able to start at the same point. I might be able to do that, or the app might restart the episode from the very beginning. I’ve not noticed any pattern to this. The app for tablets and mobile devices is still far superior to the version for Smart TVs, but it still needs work. To be honest, I wouldn’t have stayed with it were it not for OSN’s selection of films and series, which is quite excellent and what earned the two stars in this review..Version: 6.68.10
✓ What happened to chrome cast?I mean it’s bad, but bearable. Now pretty much useless.Version: 6.68.10
✓ How bad can you make an app?Bad. It’s barely usable. It’s a spectacular achievement in creating the opposite of what you’d want from an app. They will refuse to delete your data including credit card info following cancellation of service. Even the features that would be considered basic requirements elsewhere have been removed for some inexplicable reason. So it’s getting worse instead of better. There are no lists of what you’ve watched, no saved list, no option to resume watching where you left off. The app crashes. Logs you out frequently. I could go on..Version: 6.78.0
✓ Crashes alotTerrible interface + crashes a lot. Basic features like a watch list is still not there Hope it gets better soon, running out of patience I am not sure how they have Disney+ HBO etc content while having such a bad app..Version: 6.55.9
✓ Bad experience on IPad Pro 12.9Good selection of shows but unfortunately letterboxed movies and shows (widescreen) have a very distracting blue glow where the black bars are. I don’t know how this passed quality control. Also downloaded movies and shows sometimes start with audio only, requiring to force close the app and open it again when more than one file has been downloaded. Edit to reply: I know the quality is 1080p, what’s that have to do with anything ?.Version: 6.84.0
✓ Great content, crappy appView does not rotate if i rotate my phone, can’t use it with google chromecast, can’t change quality and can’t download to view later. the app is just unfinished Unusable app Great content though Will stop subscription because of the crappy app.Version: 6.4.2
✓ Apple TV app is beyond terrible!I’m writing ANOTHER review about the lack of “start from beginning” option when choosing an episode or movie to watch. Sometimes people want to REwatch something they’ve already seen. It SHOULDN’T be difficult to do this, and yet OSN makes it next to impossible for absolutely NO reason! Netflix lets you choose between “start from beginning” OR “resume playing.” Amazon Prime offers the same feature. It’s one of the most basic features ANY viewer wants. Especially if they fall asleep while watching something and need to see what they missed, or they want to restart watching a series or movie with friends or family. I watched the first episode of a new series and want to show it again to my husband so we can watch the rest of the series together. Every time I try to rewatch episode one, it keeps automatically jumping me to episode two because episode one is at the end credits and I CAN’T get it to go back to the beginning!!! It’s beyond frustrating!!! OSN your content is excellent, but your app sucks! LET ME CHOSE TO WATCH AN EPISODE AGAIN FROM THE BEGINNING AFTER I’VE ALREADY WATCHED IT ONCE!!! And don’t tell me that I can chose “continue playing.” THAT’S NOT THE ISSUE AND DOESN’T SOLVE MY PROBLEM!!! First of all, there’s no clear “continue playing” category on the Apple TV app. Second, and more importantly, I DON’T want to continue playing; I WANT TO START WATCHING FROM THE BEGINNING!!! I WANT THE APP TO GIVE ME A CHOICE!!! I will continue to post one star reviews for your poorly designed app until this is fixed!.Version: 6.64.6
✓ It’s like OSN is waiting for an offerThis app doesn’t give the library it holds its justice nor the subscription fees it charges its subscribers it’s like OSN is simply waiting for an offer to sell the whole thing to someone who can run it better it’s unbelievable how we still get such and app for what is supposed to be a premium service that looks like a Microsoft front page outcome project in 2020. Wake up OSN and don’t use COVID-19 as an excuse everyone is working remotely and so you can. This app make no sense at all to exit unless it was free service but ppl are paying Netflix level money for this at minimum. Fix the user experience..Version: 6.50.5
✓ Waste of moneyThe app does not function 80% of the time. I have to force shut the app, shut the iPad off, and it keeps giving me error codes. Customer service suggested I watch the shows through Chrome browser. That is not s reasonable solution. Also, when I click next episode, it does not go to the next episode. This app has nice shows but you will get very frustrated with how it does not function properly. Save your money and energy..Version: 6.74.1
✓ WHY IS IT NOT AVAILABLE IN ALL LOCATIONS?Make ur app available in all locations.Version: 6.91.1
✓ No cast to tv with the new updateVery disappointing update. Before, we the OSN used to crash when it came to subtitles (need to constantly re-set them). Now we can’t use the cast to TV device with the new update (it works perfectly with Amazon or Netflix). No FAQ’s, no way of contacting operators etc. OSN is not user friendly at all....Version: 6.68.04
✓ The icons (Play, Pause etc.) interface is permanent!!The app is amazing, the content -In my opinion- is like second best only to NETFLIX, the new update is really fresh and vibrant, but there’s a couple on functionality issues that's need to be fixed! 1-Like in the tittle above, the icons inference on Apple Tv is stuck at the bottom, and there is nothing to do about it, so I had to AirPlay content through my phone! You can’t rewind ⏪ nor fast forward ⏩ easily, it’s so not under-control 😤 2-“My List” got wiped, which is acceptable in exchange for the new, good-looking update, but now I can only add up to 20 titles! And with each new title you add, an older one disappeared 👻 Done with bugs, now I have a couple things to add in-order to make the experience more cohesive… 1-The soon-to-be-expired titles need to be on some list, just like the “recently added” ones, so that we can get to pick and watch some of them, before the get strayed 😢 2-Trying not to be judgmental, but a like 👍🏻 or dislike 👎🏻 button is a must!! BTW, sorry for the temporary rating, just trying to get the developers’ attention 😬♥️.Version: 6.68.10
✓ Going backwardsThe most recent update on the phone and TV apps sent this application back several years. Can’t find history of what I watched, doesn’t keep track where I stopped watching an episode, search function is horrendously cumbersome, no chromcast, basically everything that can go wrong about this update went wrong!.Version: 6.68.10
✓ Issues CastingThere isn’t a cast button on OSN App anymore. :(.Version: 6.68.04
✓ We live in 2020The app has a wide variety of shows and movies but it lacks chromecast support which is an essential feature these days..Version: 6.4.1
✓ Too bad appWhen of the worst app I ever used. The usability of the app is zero. There is no option for going back or forward if you need that, if you want to do that, you should press and drag to the scene you want and that is difficult and usually the app hangs when I do it. You must develop the app.Version: 6.50.5
✓ OSN not available in UK (error?)Either its an error on the app or OSN is not available in UK. If OSN is not available in UK, why am I able to download the app via apple store UK.Version: 6.54.5
✓ Chromecast brokenLatest update broke chromecast streaming. Haven’t been able to stream anything to chromecast for more than a week.Version: 6.68.04
✓ So difficult......Just can’t believe a company can make the whole process so complicated! Just copy what the others are doing! Content on your app / tv is good but your making the whole experience so painful with constant login / passwords / conflicts... so boring! Your not doing anything new here so just copy what works for Apple or Netflix and let your customers enjoy the content and not have to fight against the application!.Version: 6.68.04
✓ Commercials!The level of commercial interruptions is criminal. I’ve already paid for this but am inundated with ad breaks and pop ups. Unwatchable..Version: 6.1
✓ Bad customer serviceI’m paying monthly for OSN services and every month I have to send them email about renewing my contract but this month I didn’t get anything they only deducted from my account and it’s not working asking me to pay again I have email prove from Apple for my payment and they won’t reply my emails or anything it’s really bad, it’s enough that I keep up with this buggy app now they won’t give me my money back.Version: 6.4.2
✓ Great service, underwhelming appsI love the new streaming offer but unfortunately the apps on iOS and tvOS have huge flaws. Especially the Apple TV app often does not load content or breaks up in the middle of watching. I also had audio issues where sound all of a sudden was faster than the video. And often the main UI has some severe glitches. Subtitles could not be switched or turned off in some offers. And why please is the English Mickey Mouse episodes only available in Arabic? Ohh and yes while OSN has several movies and shows from Disney+ it’s by far not the full catalogue unfortunately. The iOS app is better but also has troubles with subtitle selections and and other things. So still needs massive improvement wha would otherwise be a great great offer..Version: 6.4.1
✓ Okay, but needs a lot of work!I’ve been an OSN subscriber for more than a decade. OSN never fails to bring the best selection of movies from around the world in the region. I do see the potential in this. The movie selection is great. However, the user interface is horrible. Navigation around the app whether you are on an Apple TV or Mobile Phone, is not a seamless or smooth experience. There is always a delayed response. The whole app rather looks outdated and confused compared to most streaming competitors (ie. Netflix or Disney+). The app in other words, is too crowded! In addition to that, the picture quality of the movies isn’t that high. They don’t even reach 1080p. I do see where they are going with this. They really should work hard on improving the whole application..Version: 6.4.1
✓ The app crashes more than it worksWhen it works its good, however it crashes alot.Version: 6.72.0
✓ I like it butI like the app but I really hope to see some improvement with the navigation system , I really hope that I can add a full TV show to my list not just a specific episode , and some TV shows are missing the first season or the second season they start from the fourth or the third season , and also there is a glitch with the subtitle with the Arabic subtitle sometimes it doesn’t show ..Version: 6.52.2
✓ Device Compatibility issues with new update!The Updated version of the App does not work now on my iPad 4th Generation. Why does OSN only support newer devices. Very weak App. Netflix & OSN prime work fine on the 4th Generation iPad! They have better robust platforms..Version: 6.4.1
✓ I do not like the download ruleI just download a program and I cancelled it by accident and it said I cannot do it anymore for downloads since I have downloaded it before please fix this so you can download as many times as you want.Version: 6.98.1
✓ CrapWhat a dysfunctional App. Crashes all the time. Sound and picture are no synchronized. Availability to download movies or series on your mobile device is still limited. The app crashes very often. With all the money they made over the years they should spend a little more the app to make it more functional. Update: I’m using iPhone 12 mini with iOS 16 plus. I’m aware of all the things mentioned in your response. The issue is the app is slow. I I switch between apps and go back to OSN the screen is black and viewing is impossible. I have to close the app and restart it again. And as I said before when I download episodes the audio and video are not in sync. So I have to close the app again and restart it. This goes on and on and on..Version: 6.83.0
✓ Not available in AustraliaI’m searching for something else and this app up as an ad but is not working in my country.Version: 6.67.7
✓ Buffering issuesGood selection of content and price but major buffering issue.Version: 6.0.1
✓ You came too lateAfter several streaming services came to ME, OSN didn’t work hard enough to hold its place and fell back in ranks. With this, it still tries to hold and climb up the ranks. However, I think it is too late for them. Unless they invest in a super quality app design, user rights and ease of join in or out, content, etc they won’t reach their goal. Do I think the app is worth it? No. Do they have exclusive content before anyone else? Yes. Would I bother going into such process to install the app and join to watch the exclusive content? No. Do they have AppleTV app? No. Can I download content to watch later? I don’t know. Did I rate the app without joining OSN app? Yes (I was an OSN member before). Do I like the app interface? No. Do they provide you with accounts? I don’t know..Version: 6.4.1
✓ Great content, bad appOf course Wavo, coming from OSN, offers great content including HBO series you can’t stream anywhere else. But we’re here to review the app not the content. 1) search is terrible; sometimes you write the exact show name and it doesn’t appear in search, or appears at the bottom of the results which is baffling. 2) even more baffling is that the app does not automatically play the next episode of a show you’re watching! How are we supposed to binge-watch if every 20 minutes you’re interrupted and have to manually select the next episode? And if you’ve left the show page to browse the app, it’s extremely annoying to get back to select next episode because of point 1 above. 3) English subtitles don’t seem to be working on the app I will stay subscribed because of the content, but the user experience is horrendous. It’s 2019, a media streaming app should do much better - my comments above are basic functions that Wavo seems to have overlooked..Version: 6.1.1
✓ Terrible appBy far the worst steaming app I’ve ever used. Previously WAVO now OSN app. UI is so bad it’s beyond description. And on Apple TV it’s even worse. There is no option for “continue watching” or “next episode” only shows you last viewed. Why? Doesn’t remember settings so each episode I have to manually switch off subtitles. And it does not pause until you swipe down and press escape from info tab. Terrible app should be taken down from store. Content is good though unfortunately have to suffer the app to watch it..Version: 6.65.5
✓ Does not work with tvI have an iOS HD connector to connect my ipad/iphone to the tv and when I select any show/movie i get black screen with audio only!!! I tried on different devices same issue... I am still on my 7day trail and will cancel it as I don’t see why I should pay for a streaming service that doesn’t want to stream well....Version: 6.50.5
✓ Not workingClicking on a series returns a blank screen. Tried two browsers and same issue. Very disappointing.Version: 6.70.0
✓ The App itself is so primitiveThe App itself is so primitive and not user friendly even the GUI is simple.. it don’t have the basic and Intuitive features that should be available in TV shows apps, the search function doesn't work well, it shows the correct choice in the bottom list! Also the episodes of tv shows should run smoothly and automatically.. it is annoying that I have to go back to find the show again and search for the next episode to watch it!! I was subscribed to another app with these features but i didn’t like the content.. if WAVO just have some of it is features it will be perfect because it has good shows and movies.Version: 6.1
✓ Bad updateVery bad updated, I often receive a message to restart the app!.Version: 6.68.04
✓ Streaming quality missingNo info or option for streaming quality. I want to watch the movies to their fullest. Is there even HDR support or Dolby support? Update: having tried OSN app on Apple TV and LG TV app and to compare it with direct purchase of Disney movies from Apple store; OSN is not delivering high quality video at all. You’re missing out on Dolby vision, Dolby atmos and 5.1 surround. These info should be disclosed in your website and the app. If you care about 4k HDR then find another way to watch Disney and HBO contents or otherwise the price and convenience is ok here..Version: 6.68.10
✓ Purchase failedHello looks like a good app but I brought this for a month and all it keeps saying is purchase denied but when I look on my iTunes subscriptions they’ve charged me for the privilege of just getting nothing. I found out it’s not available in the uk but be careful because they still take your money if you don’t know about not being in the uk ..Version: 6.0.1
✓ Really disappointedThe new interface is good the search is developed also the subtitle options are good despite the fact that I have to adjust them each time I watch and it doesn’t save ... so if I am watching a series I have to adjust the settings on every episode it’s really annoying. In addition, all my listed movies and series are gone now I have to search for what I want to watch every time I want to watch. yesterday for example, the streaming cut out more than five times while I was watching and returned me to the home page no saved track of what I have been watching. It’s really disappointing 😔that’s only one day after the new update I hope OSN can really fix this ....Version: 6.68.04
✓ Superior content inferior appContent wise, OSN+ plus is very solid; a wide range of award winning tv shows and timeless classics. My problem however is with the app. The app is outright bad, lots of bugs and lags. I’ve been using OSN+ for over a month now and here are some of the problems I have faced with the smart tv app. 1. Constant error messages while watching something. Which has meant that I needed to exit what I’m watching and start over 2. For some reason keeps logging me out every couple of days 3. Log in is not synced with the mobile app via QR code (only sign up is). The latter is a must have feature for any streaming platform nowadays. 4. When watching a tv show, the app often does not save the last episode watched. It just redirects you to any unfinished episode. This has meant that I needed to manually read episode descriptions to remember what I last watched instead of the app automatically directing me to the most recent episode I was watching. 5. Finally, the app experience itself does not feel seamless. It’s very laggy. Again, OSN+ content is superior to many popular streaming platforms such as Prime. I just think that the app needs some serious fixing. It pains me to say that I’ve had a better experience on the Watch it platform. Really do hope that someone sees my comments and addresses them..Version: 6.89.1
✓ No connection though there isThis is my first experience with OSN+, I already have Netflix but some shows are not on it. What I liked the most is the wide range of content in your application but as soon as I subscribed I was able to watch few minutes of a show then ALL WAS NO CONNECTION knowing that the internet connection is working perfectly for my son on another device using Netflix and had no problem So what’s the problem? I have subscribed for a month and from the first moment unable to access it properly I wish you can help.Version: 6.89.0
✓ Lacking User ExperienceThe app is very lacking when it comes to good UX, specially compared to other streaming apps. There should be a quick 10-second rewind/fast-forward feature like in Netflix app, Prime Video, etc. It’s also very annoying that I have to accept streaming through cellular network before every single episode I try to watch, this should be a one time thing that I can switch on/off in the app settings. And lastly, landscape mode should work on either sides of the phone, not fixed to only one side, this can be very annoying when I’m watching something while charging my phone and not being able to flip the screen on the more convenient side. Great content, but very primitive app design..Version: 6.50.5
✓ Good improvements but where is PiP?The app has went through major updates and improvements over the years. But a very important feature is missing which is Picture-in-Picture, especially on iPad ! I’ve been on and off the streaming app for the past 2 years, but I might settle this time for good and PiP will be a major player in the decision making. I hope you’ll bring this feature very soon..Version: 6.70.0
✓ Lastest updateSo disappointed that the latest update no longer has the casting feature for chromecast. Considering ending my subscription if it is a permanent decision because it is useless to me without it (I tried several iOS devices) It’s been 2 weeks and still no update.Version: 6.68.10
✓ Still glitchy and buggy platformI only log into my OSN streaming account around twice per month because the catalog size is small. But the last 5 times I decided to drop in and watch something I have had issues logging in on 3 of the 5 Occassions. In all 3 instances I've had to contact customer care directly. Another issue that recently came up is sudden interruption of service with a notice that too many devices are using the service despite it being the only one on..Version: 6.68.10
✓ DisappointingSince the update can no longer cast to Chromecast No point in having the app waste of money.Version: 6.68.04
✓ Dear Wavo, PleaseThe Interface is awfully not user friendly. The app is buggy, there isn't a 'My list' feature to add your favourite TV shows to, and the video player is hard to manoeuver around and use, let alone rewind a couple seconds back, the app just starts bugging. The app doesn't co-operate and you have to go back and search the TV show again in order to continue watching. There is no smooth sense in this app and I hope you can fix it and make the user interface alot more enjoyable. On the other hand, I love the content and provides alot of HBO content which I rate a 5. I'm writing this review on behalf of me and 3 of my friends, who all experience the same issues. Please respond to this terrible user experience and invest in improving the user experience, as a priority..Version: 6.1
✓ Good content, disappointing experienceWhen I first signed up for OSN was impressed with the depth of great content not available anywhere else. However after a forced update over 2 months ago the app no longer supports chromecast. I’m sure like many others this is the only way I can watch media on the TV rather than a mobile device. I’m very surprised key functionality would actually be removed after an update when customers have already paid for the App with this available. This is where OSN falls short of other streaming services where user experience is the first priority..Version: 6.69.0
✓ DOESN’T WORKSteals your money for a subscription and doesn’t let you watch any of the videos. DO NOT USE THIS.Version: 6.0.1
✓ Error loading appI keep getting this message of ‘error loading app, restart app’. I have not even logged in! Customer care is terrible- they asked me for lots of information-app version, device, speedtest results, username login( even though I never managed to login), etc. The app is clearly malfunctioning but they’re trying to blame my device, speed, ip,etc. They cannot help but we are still paying for the terrible app! Update: it’s been 3 weeks now, error still exists and customer service still asking me for more info including my account password! I never logged in to newly installed app. Problem not resolved..Version: 6.77.0
✓ Impractical appIt is my first time to write a review on an app ever. I had to write this one because the app is outdated and exhausting to use, they need to fix it and make it easier to handle and operate. And please do because there are plenty of good shows and films that we're excited for but as I mentioned the difficulty to operate makes us hesitant and less excited. Major updates and changes are essential and much needed. *The two stars are for the good shows..Version: 6.65.3
✓ Charged me after canceling subscriptionI canceled my subscription as they didn’t have 4K. Two months later I find out I’m still charged. Calling them they said it was cancelled, but then someone reactivated it. This never happened, and I told them they can see I never streamed anything since, and I never got any email notice of service reactivation. I went through cancel process again with them on phone, and they intentionally make it misleading so you won’t cancel. The woman on the phone agreed it’s very confusing and lot of customers complained before. Even that I was sure I did correctly before. I asked for refund, she said she opened a ticket and someone will reply within 24 hours. Been weeks and no one called even to explain what happened..Version: 6.89.0
✓ No Good codecs in their Apple TV app for years now!I have subscribed to OSN Plus for many years now.. Great selection of shows specially from HBO and Paramount.. Problem is, in every update, I was hoping OSN people will upgrade their Apple TV app to support the newest Codecs like HDR, Dolby Vision, Dolby Atmos, DTS-X like other streaming services did such as Netflix, AppleTV+, Disney+!! But i have no idea what holds them back with only the old Dolby Surround!! A lot of us have spent time and money upgrading our Home theaters.. We deserve that OSN give us that.. Please OSN people, stop being reluctant and pull the trigger! For example, just watch Westworld on OSN Plus then watch it on AppleTV+.. Game of Thrones or House of dragons on HBO then on OSN! Totally different experience! And MANY of other shows and apps also support the new codecs.. You're killing down the experience big time!! So frustrating!.Version: 6.86.0
✓ Good and badGood points - content is great. I subscribed for the sole purpose of being able to access Disney+ and the latest Marvel TV series. Also have access to HBO and some of the most recent movies which is amazing Bad points - Why has the ability to cast from a device been removed from the app? The app is not available for download on a lot of TVs so the only option to watch the content as intended (on a large screen TV) is to cast using chromecast. This was removed a couple of updates ago and if the issue isn’t resolved I will be cancelling my subscription after the Loki series is finished, which is a real shame.Version: 6.68.10
✓ Slow and constantly buffersSlow and constantly buffers.Version: 6.4.1
✓ Don’t do it. Takes your money without getting the access to use appI have paid for this and couldn’t get access to the app. Sent 8 emails with no response. I cancelled my subscription and paid again. Still can’t get access to the app. DO NOT PAY FOR THIS They will take your money and you won’t get anything for it..Version: 6.0.1
✓ Terrible interfaceWorst streaming app I’ve ever used. Compatibility issues with almost everything. Doesn’t even automatically move to the next episode if you’re casting. Simply awful do better OSN..Version: 6.90.2
✓ Problems with latest updateThe latest update seems to be very unstable , right now I am staring at a 3015 error on screen (we’re having trouble playing this title right now). Seems to be a regular occurrence. Similarly often content doesn’t play and I have to forward wind a few seconds to get it started. Not sure what happened but looking forward to a better experience with future updates ( app downloaded on Samsung TV ).Version: 6.68.10
✓ Not bad, needs updatesThere are a lot of shows and movies that need to be added, and the log in technique is really annoying on smart tvs, it keeps logging out after a few hours.Version: 6.4.2
✓ IPhone and apple tv app stopped playing showsEver since the update, I get a splash screen asking me to choose my payment plan whenever I try to play a show, showing me two blank options, and the continue button doesn’t work whichever option I choose. I’m registered through an apple account. Edit: I got in contact with support on twitter and they advised several solutions. Eventually after a stretch of two weeks without service it turned out to be something to be done on their server side and once they did it worked again..Version: 6.68.10
✓ App isnt workingThe app crashes everytime I open it. Pleases solve this bug ASAP..Version: 6.50.5
✓ Fix the Apple TV app!Streams okay but I keep getting playback errors for no reason and the play history gets erased too. I have to restart the app to get it working again. Works fine on iOS, but struggling a lot with tvOS. It can’t be that hard to get a decent developer to fix these bugs and errors. Just keep it simple and clean much like the stock Apple TV app instead of having a mix of both their UI and yours. Do one thing right instead of two half right things please! We’re paying $9.50 a month, we expect to get an A+ app interface and experience..Version: 6.4.1
✓ The Oops problem in my iPhone!I wonder why osn doesn’t work on my iPhone sometimes? I downloaded it several times but it always shows me the Oops icon, saying: “Sorry, it looks like there was a problem loading the app. Please restart the app and try again failed to decode response” What should I do more than what I already did!? I reported this to you several times before and the app started working just fine later and after few days the same problem appears again..Version: 6.69.2
✓ MehThe movies are good but i just wish there were more . And i didnt finish a movie , and so i went back to wavo and it didn’t let me skip to the part i was on last time! My screen just turned black and then left the app by itself. I tried again and again but it doesn’t work! I (i eventually gave up ) I think this app is pretty good but it still needs improvement..Version: 6.1
✓ Bad UX , faulty appUser experience is appalling, I don’t understand how a very prominent company such as OSN would release something with this quality. I opted for the monthly subscription through my apple account. Every time I open the app for some reason I can’t find my bookmarked show ( did I mention how the method of bookmarking the shows is unapologetically dum ), so I reboot the app and things are back to normal. Two days ago, my app decided that I’m no longer subscribed to the service and I need to review my package. Guess what ! The app doesn’t have a way to review the details of your subscription nor a way to ask for support. With a bit of dabbling around I managed to find a way to review it through the web browser. And guess what ! There was nothing wrong , I even checked my apple subscriptions (all payed and valid). I even decided to watch through the browser and it worked !! But my app doesn’t seem to want to work at all; even after deleting and reinstalling. So obviously I decided to seek support from the company. And once again guess what ! ,,, No answer.Version: 6.4.2
✓ Newest updateWorked for one day. App doesn’t even load now..Version: 6.68.04
✓ Apple TV Player doesn’t disappearDear developers, in regard OSN Apple TV app, unfortunately after latest update where Disney+ has been removed, the player doesn’t disappear after hitting the play button and remains on screen - the only work around is to stream from iPhone or the iPad via AirPlay which is really disappointing, would you kindly fix this issue!.Version: 6.69.0
✓ Latest app update is a disasterAfter app update needed to reset password - just trapped in an endless loop telling me that I already have a user id. Also not happy that joining app from a GCC country, payments are routed via London so paying extra bank charges. Am going to cancel subscription just as soon as I can work out how (it’s not in App Store)..Version: 6.68.04
✓ Needs some improvingI rather enjoy the app although I do want some improvements to be made to make it more user friendly. I would like the ability to double tap forwards and backwards on either left or the right instead of constantly having the symbols showing. The last thing that the app needs to have is pip or the ability to play the movie or episode by making the screen smaller while on another app and to make it easy to multitask. I hope you continue to improve the app and continue to make the evolve..Version: 6.73.1
✓ AppIs it available in canada?.Version: 6.3.1
✓ Who programmed this !?(Update) The streaming issues are a lot worse when trying to cast to a tv through chrome cast or even screen mirroring . Dear users...save your money and find the content somewhere else. This app is so horrible and you can’t even download the content to avoid the horrible buffering issues. I’m on fiber top speed and the buffering issues are so bad it kills anything you try to watch..Version: 6.4.2
✓ Terrible.Near Impossible to cancel subscription and to re set password.Version: 6.70.0
✓ Worst Update - Data InfringementNew update forces customers to change their login passwords and with it infringes upon their data . . . OSN you need to get this sorted. Aside from no one being able to login or change passwords today your customer service team has been less than helpful. Paid for 1 year upfront a couple of months ago but will be looking to cancel!!!.Version: 6.68.04
✓ Download for the flightWhat is the point to download a movie if it cannot be watch on the plane without wifi connection? Recently tried to download a movie once in the air open the app and it demeaned wifi… so couldn’t not watch anything what was downloaded Update: it was a domestic flight but it doesn’t meter where you fly inside or outside MENA flight mode is on… no connection.Version: 6.89.0
✓ GREAT Content Horrible App experience.Okay I’m very happy with the content you provide excellent titles. But now you have secured Disney +, it’s means YOU GOTTA KEEP UP TO Standards now so we gotta fix this app first. 1) Fix the search bar It’s horrible, absolutely disgusting I don’t want to be mean but like excuse me it cannot search for anything accurately even if you write the exact movie you want it can’t find it EVEN THOUGH YOU CAN FIND IT IN THE CATEGORIES SECTIONS so that doesn’t make any sense at all, Also for the search add the ability to search for specific actors or themes or directors and etc. 2) categories section make it more viewable/ organized, when I click on a category I don’t want to be taken down then scroll sideways for all the content, give me a separate page with a lot of Content I can browse through from that specific category 3)Add multiple users for a single account, I want to have my own user for me. I don’t need my family to all share the same user, everyone’s different everyone watches something else I don’t need to know if my brother is watching Bob the builder and I don’t need him finding the last episode of Game of thrones that I was watching, okay I wanna see the content I was watching and watched and the content I want to watch. 3) suggestions need some recommendations of movies I watched, and also you need to add ratings for movies and shows when I click on them, I don’t want to leave and go search on a website and read reviews and get distract then end up not watching the movie, just drop it there HELP me out please. 4) add a category for upcoming new content, HYPE me up a little, get me excited for a show or movie that will be available soon scroll and watch the same stuff TELL ME MORE. 5) add Dark mode wait actually let me check if you have dark mode. OH MY GOD YOU DONT HAVE DARK MODE. Add it please it’s essential. 6) just please make it more user friendly I want to watch great content without going through the frustration of the app, and the same situation with the Website also, but at least that has dark mode. BUT STILL same exact problems. I hope this helps BECAUSE LIKE I SAID YOU HAVE DISNEY +, DISNEY HAS A LOT OF CONTENT SO YOU BETTER ORGANIZE AND MAKE THE APP USER FRIENDLY OR IM NO THE ONLY ONE WHOS GOING TO COMPLAIN OKAAY, Are you still reading this. Good Epic.... you know what just hire me let me help you design this. Alright I’m done. IM EXPECTING SOME IMPROVEMENTS this isn’t a request anymore it’s a demand, THIS IS A ON DEMAND STREAMING SERVICE SO FIX IT. Please..Version: 6.4.1
✓ Poor since upgradeSince you updated the app I can no longer cast to my TV so its really a waste of money.Version:
✓ Very ordinary appIt doesn’t save where you are up to.Version: 6.65.5
✓ Can’t access on my smart tvIn theory I’m super excited to start watching the amazing content available on OSN but right now I’m wasting money paying for a service I can’t use. I can’t seem to download the OSN app on my Samsung smart TV so I haven’t been able to watch anything since the switch from Wavo to OSN. I am still waiting on help to come from the OSN team, I am eagerly waiting 🙏.Version: 6.4.1
✓ Great content, interface needs more workI love the app. I’ve been a subscriber for almost two years, however as I’ve noticed with the other reviews, the interface needs more work. Especially now that all phones have OLED screens nobody wants a white interface, stick to black and please do something about the bugs in the app. Otherwise, content is great! Please make the app black and add profiles so that more than one family member can use it!.Version: 6.4.1
🙂 OSN+ Positive Reviews
OSN+ works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact OSN+.
⛔ OSN+ Problems
