QuickBooks Workforce App Negative ReviewsIntuit Inc.

QuickBooks Workforce Negative Reviews

4.5
4.58145 star

Total 120 Negative Reviews

QuickBooks Workforce App Complaints & User Negative Comments 2024

QuickBooks Workforce app received 120 complaints, negative comments and reviews by users. Have you ever had a bad experience using QuickBooks Workforce? Can you share your negative thoughts about quickbooks workforce?

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QuickBooks Workforce for Negative User Reviews

AnnoyingAnnoying way to end doing things. Not recommend.Version: 4.1.2

Requires an Intuit accountBe aware, Intuit makes all users create an Intuit account to use this app. You, as the employer, will be unable to recover or change their email and password. The burden is put on the worker to fix any account errors. This caused a lot of problems for us because A) our workers weren’t too happy using an app that tracks them. B) some of them weren't tech savvy enough to figure out basic issues. C) Tech support is useless because the workers accounts are private and they can’t do any troubleshooting if the worker isn’t present or calling them directly. Trying to get someone who doesn’t understand technology, barley speaks English, and can’t remember their password to call tech support to fix their account is laughable. We dropped this app and picked up ClockShark instead. We had it fully operational with all our workers within a few days. Zero issues so far..Version: 2.121.1

Recent update woesSigh... each update brings some new unexpected “features”. A recent update now disallows me from viewing “duration” timesheets for a later day in the week. Fortunately, though, I can still fill them out for a day later in the week, but I just can’t view them. So, it’s really wonderful when the day rolls around and you’ve noticed that you now have 20 hours of time on one day because you accidentally filled out a day in advance (but can’t see it to correct it) - even more fortunately, though, I can use my web based access to TSheets instead of the app to view and update any day of the week; so thanks for that oh anonymous and uncontrollable tsheets app developer... kinda making this iOS app useless if it’s easier for me to go to the web to update entries)..Version: 2.101.1

Currently all BugsWas useful, lots of new features improve usability until the entire app was completely bricked by bugs. Deleted..Version: 2.102.1

Slow and painfulI very much dislike that my company makes me use this app. I waste far too much time on this piece of crap..Version: 4.17.1

Hate it!Too difficult to use!.Version: 2.114.1

Terrible supportWhen this was tsheets the product was great and the support even better. The integration with quickbooks was seamless. As soon as quickbooks purchased it and turned it to quickbooks time, the quality dropped and support became some of the worst I’ve ever seen. The integration with quickbooks desktop has failed many many times and each time takes days and dozens of phone calls before the issue is resolved. Finally a few weeks ago the syncing between the two crashed again. This time no resolution. The solution quickbooks recommended? Send us your company file in the mail while we attempt to figure the issue out. In the meantime, everything we do in qb over those few weeks they have our company file would all have to duplicated and re entered once the company file is returned. No thank you. Is qb going to pay for all that data entry? Of course not. How does your product get worse now that you own it? And how do you not have any solutions to offer? We are now switching away from quickbooks time after 4 years of using it because other companies have figured out how to integrate with quickbooks better than quickbooks has. Ridiculous..Version: 3.104.2

Terrible SystemWe’ve been QuickBooks Online users for years and never had an issue. We’ve now tried Quickbooks Time (now workforce) and have had nothing but problems. When adding our staff in Quickbooks Time, some users received invitations to track their time in QuickBooks online instead of QuickBooks Time. This led to time sheets not showing up and a huge pain for billing. Wasted about 6 hours over 2 weeks trying to sort out the issue..Version: 4.4.1

Cant Log inRecently I have not been able to log in I have contacted support many times and they tell me there is nothing they can do about it, the most helpful suggestion was to make a new account and ask the accountant to add me again..Version: 4.19.1

HmmOld version is better now that it’s updated I can’t download this ! My phone is at its max upgrade u can get ! My job pays for this and we use it to clock in but now that it is updated I can’t download it ! I need it for work ! Bery disappointed an no I ain’t upgrading my phone just for this app !.Version: 3.20.1

GPS & Geofencing NEVER works among other “features”Has more features that don’t work than do work. Don’t bother signing up if you need any of the following: -GPS doesn’t work. -Geofencing doesn’t work. -Constantly says employees are pending. -Can’t access past schedule once the week is gone it’s gone & the search function never works. -Zero customer service, the customer service reps are absolutely pathetic. -Chat function never works. This app is the biggest waste of time and money!!.Version: 3.23.1

Constantly tracks your location.Invasive.Version: 2.90.1

Do not update !!This app is complete garbage, I spend more time trying to work around its buggy operating system then submitting time. The app updated to the new version and all they tell you to do is log out and back in and it fixes nothing, goodluck trying to find competent tech support either, waste of money and time.Version: 4.6.2

FrustratingThe newest version of the app is terrible. Most functions and changes have to be done 2-3 times in order for changes to take effect. I’m many cases the service item will say it is entered or changed but as soon as you close the app or lock your phone it either reverts back to old service item or no service item at all..Version: 4.13.1

Field EngineerDifficult to use.Version: 2.78.1

MehTracks you everywhere and always incredibly annoyingly asking for a review everytime I use the app. So here's your review Tsheets..Version: 2.86.2

Not syncing with web app/databaseThe time tracked in QuickBooks Time is not getting uploaded to the server. Additionally trying to engage with support is useless, the chat window times out before the agent ever replies with either an answer or a ticket number, which means you have to repeat yourself every single time, to get nowhere..Version: 3.7.1

Broken notes functionWriting in timesheet notes results in erasing of text consistently while typing, sometimes entire paragraphs deleted at random. Uploading multiples of the same photo when only one is selected Very frustrating to use, need to write notes in a seperate text app and copy paste to do properly.Version: 3.102

Please fixSince last update whenever you use a favourite it removes it from the favourites list of clients. You re add this client to favourites only to have it removed again next use. Please fix this it defeats the purpose of having favourites in the first place..Version: 2.88.1

Clunkier and buggier by the day…Quickbooks Time, which was originally Tsheets, has gotten more and more complicated, clunky and buggy. The more Intuit tries to improve and innovate on this app the more they ruin what was an almost perfect app to begin with. The more features they try to add the more time it takes to do the simplest of tasks that are supposed to help you make money, track time. There are constant location tracking errors, app crashing, and screen lockouts that cause more time to be spent troubleshooting just to clock in and out of a job. Way more complicated than it needs to be. Very disappointed with what they changed from Tsheets and now with the new beta. I understand they're trying to make it better. I’ve sent many suggestions but it seems they are only interested in making it look cooler or have more features that I doubt most users actually use. I need this to track time, that’s it, if it can’t do that well than it’s not helpful to have all the other features..Version: 3.69.1

Terrible nowThe app is horrible to use now, changing times is very difficult. Much better off just using a pen and paper then this garbage.Version: 4.11.2

BuggyUsed to be good until Intuit took over. More bugs, less support. Try Deputy instead..Version: 3.50.1

New updateThe new update on iOS is horrible and difficult to navigate, it clocks my employees out while on the job, and clocks them in randomly, I can’t view their time sheets, this app was once great but now is trash, my company has lost revenue because of it..Version: 4.8.2

Just terribleThis is quite possibly the most annoying timesheets app I’ve ever seen/used. It forgets timesheets, sometimes doesn’t load at all, makes everything very clunky and as of recent has just stopped opening all together. The new UI is even worse. Very bad app, do not recommend..Version: 4.8.2

Tons of bugsIt crashes several times a day new update is a s. H i. T.Version: 4.13.1

Overpriced and no supportThis app does as it is promised but the subscription is extremely expensive for a simple system. The tech support is also a joke. It took me 2 days to get anyone to respond, including multiple periods of waiting 30 minutes on the phone/ live chat..Version: 2.67.3

If you want an app that will delete all of your hours this is the perfect one.So to start off I got this app and I was using it and I actually liked this app for the first couple weeks. And then I started to notice some glitches. Like when I would put in my hours, it would decide to put in random hours so I had to put my hours in multiple times to actually get the right hours. After that happened this app kicked me out of my account and deleted all of my hours and told me there is no way to get them back. I’d try a different app and don’t take the chance to lose important information. I then started to talk to them to try and get my information back and they told me once it’s gone you can not get it back... unless you pay. I have to pay to get my hours back. This is a really bad dishonest company..Version: 2.101.2

This App’s Functionality is Patchy, At BestI work on the employer’s side using this app, and since June I’ve been getting mixed messages from Intuit about the access to our pay stubs within the time tracking app. We’ve been told they’ll be together, we’ve been told now that they’re separate, and any method that we’ve been able to use to access our pay stubs is too complex and not at all what we were told we’d be able to do. The screenshots on the App Store don’t align with what we’re able to see in app at all. With the frequent updates and changes, my employees can’t clock in and remain clocked in - the app keeps clocking them out. I’ve spoken to support several times with no clear answer on when this will be fixed, and I have no other recourse but to leave a poor review. We’ve been considering going another route with time tracking because this has been going on for over 4 months. All I can tell my employees at this point is that there’s a new update every couple of days or so and to take the new update..Version: 4.15.1

DodgeReduces your total hours by half a hour for unknow reasons.Version: 2.73.2

Adding time off got a bit more difficultI am my company’s administrator and was attempting to instruct a new employee in adding time off (a week’s worth) in the mobile app. This used to be pretty easy to do. Now you have to select “add day”, then click on the displayed day/date which is the current day, then select “add day” again to change the dates/times. This is not at all obvious when using it. The scroll is very sensitive too, so if you’ve figured out how to get to the point of changing the day/date and start scrolling to select a day/date and number of hours, as soon as you lift your finger to continue the scroll it accepts wherever you left off as the date/hours and you have to go back into it and continue. Customer service chat offered the advice of uninstalling and reinstalling the app. The problem is in the app functionality. Anyone else having this issue?.Version: 3.72.1

Doesn’t load most of the time.This app is useless most of the time it won’t load or has an issue. Not worth it at all just get my stuff through the app..Version: 4.15.1

Terrible appNeeds bug fixes and is to laggy to use day to day. Do not download..Version: 4.11.2

Updates and location trackingRecent updates have required location settings to be set to always rather than while using. This is a drain on the battery and an unwanted surveillance when not using the app. A bigger issue that our company has experienced is that users are no longer able to add customers from their phones while out in the field. This has created issues for billing. We’ve attempted to reach out to Quickbooks and have been told that our settings were correct and that they would get back to us about fixing the problem. It’s been about six months and the issue hasn’t been resolved..Version: 3.26.1

Tracks your movementThis app would be amazing except for the fatal flaw of allowing your employer to track your phones gps even when your not clocked in, while this doesn’t affect the performance of the app itself it leaves me feeling vulnerable to my employer, especially when the app tells you that it’s been used in your background 3 times since you last were on, why did my employer need to see my gps locations? I don’t drive a company vehicle, there needs to be new coding allowing for the shared gps data to end when clocked out, otherwise it’s just an invasion of my privacy, and anyone else who uses this app and has to use the app for work, it makes you feel cornered into going into settings and turning gps off after every shift, like I do, devs this is an invasion of privacy not telling us you allow our employers to track us 24/7.Version: 3.1.1

PrivacyNeed to change it so you can use it but only have location on whilst using app not constantly!.Version: 2.75.2

Stay away from this app. Doesn't work properlyIt doesn't record our workers' hours properly, always lost track. When I ended subscription and wanted the record of the period I paid for, they refused to help and export data. Such a scam! Even a network provider or a bank have to issue paperwork for the period you were with them, so you wanted me to subscribe again just to export the data..Version: 3.36.1

WowThis app needs help.Version: 4.8.2

Ruined a great appStruggle with manually doing time cards while scrolling through the start & end times. Limits me while adjusting time of day, prior to submitting card. Will not allow to bypass and its frustrating. Will update review when fixed..Version: 4.17.1

Too many updatesWay too many updates and glitches..Version: 4.10.6

Exploits privacyIt exploits and in breach of an individuals privacy . To constantly gps track an individual on their personal mobile is just wrong. As a clock in clock out timesheet ok and maybe ping location on clock in clock out ok . A big No to constant gps tracking ..we are not paroled convicts.Version: 2.69.1

FaultThe app is faulty. I clocked out at the end of the day. The following day as I went to clock on for the start of work. I noticed that the app failed to register my clock out time..Version: 2.79.1

DThis ankle bracelet wearing , working GPS garbage is for the birds. Shows a lack of trustTo the employees. I don’t like the fact that I got I have you running in the background on my phone 24 seven I think that you guys don’t need to be knowing my whereabouts when I’m off the clock. you say that you don’t track but your notification show up and flag us when we drive by a job site and we’re off the clock. So that shows me that you’re keeping tabs of where I am and what I’m doing it’s an invasion of privacy and it’s against the law. I don’t like the fact that my employer has access to change my time whenever he sees fit. But I can’t change or adjust anything. It’s one-sided it expects me to haveTotal trust In my employer who has no trust in me. Far is tracking time payroll you guys do a good job but is far is what your program shows to a loyal employee. It leaves a bitter taste in my mouth..Version: 2.61.1

Off lineThe app used to be great as it was always available and fast. It has changed recently and it often takes longer to login and begin using. This is a problem when time is short which means people can’t use it properly.Version: 3.21.1

GPS Does not workFollowing new update(tsheet>workforce), most of the apple users GPS does not work..Version: 4.6.2

Update “Squashed a few bugs” and created moreJust found out our phone apps aren’t syncing with our desktop QBTime as of the release date of this “update”. Have now spent Sunday morning manually entering all timesheets since 7 Feb. Shame on you QB - not the first time you’ve wasted our time and I’m sure it won’t be the last! ZERO stars from here!.Version: 3.44.1

Location settings always required?Don’t understand why the app needs to have location setting set to always allow or else won’t function. Shouldn’t be the case, get it sorted out..Version: 2.93.1

Buggy and now completely unusableRan this as QuickBooks time and had some issues, but it worked better than the previous app we had been using. Our accountant requested due to the integration with quickbooks. Had some initial challenges with project posts not syncing with the server so I would reset the app and it would get better for a while. Last reset was about a month ago now and I haven’t been able to log into or use it since. It sticks on the “setting up your account” screen indefinitely. Customer support has given me a “we’re working on it” response with no ETA and a “use the web interface in the meantime” solution. I cannot use the web interface through my phone effectively. What worked through the app in 30s now takes 5 minutes to work right. Completely disappointed in this product and more so in the customer service..Version: 4.10.5

Bad app for workersAs a worker this app Jews your time and takes 15 minutes away everyday atleast since it just rounds down.Version: 4.10.5

Unstable and unsupportedRegularly stops synchronizing, often have to wait until it finishes updating itself to be able to enter times. Staff are losing respect for it and becoming difficult to keep time entries up to date when the platform behaves like this. I can’t get anyone to respond to my help desk enquiries, in fact it is very hard to even raise any help desk enquiries. The system seems to be set up to help yourself with online manuals etc but no human help. I would recommend doing research into alternative systems. It used to be great but not anymore. We are implementing a new business management software and are looking forward to moving off this system..Version: 3.20.1

New release glitchySuper reliable when it was still TSheets, but transition to Quickbooks time has been terrible. Face ID, which is unneeded, creates serious lag every time I open the app. Face ID appears to require cell data on mobile devices, which is a problem for a construction firm that may have job sites outside of coverage. App periodically signs me out as well, which again is unnecessary since access to the phone is restricted by iOS set restrictions. Finally, the location tracker is no longer reliable when using a time card. At times I forget to switch customers and could use the GPS trail to confirm when I left or arrived - no longer. Map typically fails to have any relevant locations, often showing locations from prior to the start of the current time card. Intuit’s transition from TSheets name brand has been poorly handled across the board. They’ve removed options to save by committing to longer terms, made significant changes without warning customers, tech support wait times have increased while the quality of service has decreased and now the app is problematic. If you’re considering this service, I surest waiting for them to get their act together because they’re actively giving me reasons to switch..Version: 3.17.1

App worked for a weekApp worked for the first week I had it. Now it can’t load anything. I’ve tried clearing the data, I’ve tried deleting the app/redownloading and updating it. Nothing works..Version: 4.15.1

HopelessThe only good thing about them is their association with QuickBooks. The app is awful. Logins have all just changed. Jo automatic login. Support is good but the app is a joke..Version: 2.114.1

Hate itI absolutely hate this app. Have to change my settings everyday or the app is using my location non stop even at home. If I change settings to only while using the app it won’t let me clock on. Just another opportunity for employers and t sheets to market and use my information. Complete invasion of privacy. Hate it with a passion.Version: 2.84.1

Keeps on loading.It’s been 8 weeks since I could not access the app. I stayed on the phone with a representative for 80 minutes. They asked me to delete and reinstall the app for like 15 times. I have used all my data in a day doing that. Still did not fix the issue. They just keep asking me to submit an issue. I did it so many times, updated my app every time there is a new version and nothing worked. I just gave up on this app. It’s the stupidest app ever..Version: 4.11.2

No SuportUsed to be great but the last 12 months there is no care factor and no support for issues. Frustrating to say the least.Version: 3.68.1

Customer serviceAs an employee who was required to use this app i have experienced syncing problems to where entire days have went missing because the sync did not finish properly, contacted customer service they ran me around and then basically said I must have reset the app that it was my fault and there was nothing they could do about the missing data, now I have to manually log my entire day but I still have to use this waste of time tracking app thanks btw I still have to go and write down and produce entire written account of all that was done on those days in order to get paid correctly, this has messed with my real life money and time management, would someone there like to reimburse all the hours that got lost so I can get paid! Sincerely, not happy with what happen, I’ll forever write everything thing down never trusting this app again….Version: 3.26.1

Currently unusableCurrently on iOS the app is unusable. Have tried deleting and reinstalling. When logging in, it syncs for ages, then if the phone screen locks it kicks you back to the start of the process. Please fix this..Version: 3.36.1

Very helpful appWould be great to jump out of one task to do something else then jump back in and continue the counter.Version: 2.86.1

Zero starsThis is just junk and to think my boss pays for this!!!.Version: 3.59.1

Intuit needs to get Out of it.It was great until Intuit took over, now it is a pain to change anything. They require email or phone call confirmation codes for nearly everything. It’s a waste of my time when I bought this to reduce my admin time..Version: 2.121.1

The Quickbooks acquisition and redesign has ruined this platformDespite being a beta release for almost a year, where you could switch back to the original interface, this app is extremely buggy. Everything you expect it to do smoothly, it fails to do so. Switching your time sheet is extremely frustrating. Every single time, you have to re-enter your switch time twice, because it won’t accept it the first time and saving a change doesn’t change anything. It asks you for the project name, but not for the service item, which is generally what I’m changing when I switch. If you’ve been working on some thing for an extended period of time, despite manually setting a time for the switch, it prompts you to confirm a clock out time. If I switch tasks, and change the service item, the next time I switch, it reverts all of the settings, back to the initial timesheet, not continuing what I was doing previously. I revamping this app, QuickBooks has made this the least pleasant user experience out of any professional app I must use..Version: 3.104.2

Not very goodGlitchy and unintuitive.Version: 4.10.5

New update ruined itYou Claim to have simplified the app. But all you did was move some stuff around and take away some very useful options. Let me go back I hate this app now. Why can’t I remove and change tasks like I used to. What is this dogs$&t.Version: 4.6.1

Worked great until new updateI’ve been using this app for the company I work for about 6 months now and haven’t had an issue until the beta update was pushed. Since then, I have had times where I’ve clocked in and it appears that I was clocked in, and then I’d open the app later to find myself not clocked in. I’ve also had entire shifts just randomly wiped, and I’ve also have it run all night with me clocked in when I clocked out. I’ll go back and adjust my times, and then after closing the app it resets like I never adjusted it. Please fix this, peoples paychecks depend on this working correctly. I’m shorted 7 hours for this week because of this not working properly, and communication in my company is terrible so I don’t count on them fixing it for me..Version: 3.59.1

Clunky rubbishClearly been designed by someone who has never filled out a time sheet..Version: 4.10.4

Does not track time properlyOnly logs half of the work day and have to go in and re edit and still sometimes it wont switch.. not very reliable.Version: 4.8.1

Pushy sales departmentSigned up for the free trial wanted to see the app. Within an hour received an email wanting to tell me about there product ok fine responded with one question told her If I had more questions I would reach out to her but I wanted to look at the app in my own time. Well that wasn’t good enough she had to reply back saying they prefer to talk again told her NO. So about an hour later received a phone call from a guy saying they require a phone call so they can tell you about all there options. Well I don’t care about there options I want to play with the app myself and see how it works. Seemed simple enough but not good enough for them so. There pushy sales department lost them a customer and a earned them this negative review. Companies should learn to listen to there potential customers if they want them to become paying customers. Cause this is one company thAt won’t do a dollar of business with Tsheets way to convert a customer. You get 5 stars on your ability to loose a customer..Version: 2.77.2

Not HappySeems this app has gone to the dogs since been taken over, the support is terrible..Version: 3.23.1

Extremely unreliable.. notice the lack of responses on bad reviewsBeen using this for a few years now. The gps tracking is NEVER accurate. The customer service is never helpful and very basic (at its best). When reporting issues to the company , they never recognize any issues as a fault on their end. The solution is always “try updating the app”. When you let them know it’s still not working, they promise “someone will contact you” and it never happens. One employee has not been able to use his account for over six months and was told by technical support to “create a new email address and see if that works” I can’t believe it has taken me this long to finally give up on these guys. Don’t waste your time/money on this app unless you enjoy listening to elevator music for hours at a time to get nothing accomplished and be fed empty promises..Version: 3.52.1

Bad functionalityFirst off it randomly crashes, I can’t put holiday or sick time in on the app. Also when I try to put my time in on the app it automatically puts brakes and lunches in and screws up my time. Then my boss calls and asks why I’m over hours then I have to find a computer to fix it because there’s no way to stop it. For some reason if I wanna put my work period duration in it doesn’t show the day just a number. Then I have to switch back and forth to figure out what day it is. But if I do the time in/out it shows the date but then adds the brakes again. The way it lists your past entires is awful and doesn’t make sense I wish it just showed a sheet the way the computer program does. I deleted this app and steer everyone at my job away from it to save them the headache. On a computer it works fine, I don’t know why they didn’t make the app the same. Also all the reviews are about how “great” the customer service and how they helped with the issues. That’s a lot of people with issues. I don’t have time to call customer service everyday just to put my time in. I just want it to work..Version: 2.57.2

Bad bad badI tried to use Live chat twice and both times it turned out to a Dead chat, I reached out to a support team immediately, and the moment I sent my info it became dead and no response. And second, every clock out I have to select “Class”. I have “remember selected” in my settings, but every time it’s asking me to select the class, even though I’ve already selected it the evening before. I didn’t have this issue before QB became a Workforce, and I didn’t change any settings not on the app, nor on my phone.Version: 4.1.2

Contact usReally hard to get in touch when you have a question . I’ve tried the email , it doesn’t work and have tried the live chat an no one comes on . Just kept waiting . How can I voice my question. Not really good customer service..Version: 3.52.1

Logged out alwaysLogged me out every single time..Version: 4.8.1

Beta version bad“Beta” version of app is far less user friendly. When switching customer and service items, the process is unnecessarily different to the original where you can see and confirm your changes before ‘switching’. Bring back the previous version..Version: 4.8.1

Absolutely terribleI’ve never wrote a review, but I am so disappointed with this app and customer service. Aside from the app alone being glitchy, I was randomly signed out and through hours of trying to get back in, my account just doesn’t exist. Me and my employer spent hours trying all the troubleshooting steps, resetting passwords, everything there was to do, still won’t work. I call the help line of their website and was on hold for 35 minutes, after explaining my issue to the customer service representative, she out of no where put me on hold again! Didn’t say a word but I put me on hold once agin for 20 mins, until another representative picked up. This woman was as helpful as she possible, she contacted a technician and after almost an hour on the phone this time were still at a standstill. I also came to find out my previous intuit accounts I can no longer get into including my turbo tax which I’ve used for years. Very disappointed, not a user friendly app, a complete and utter waste of time..Version: 2.119.1

As a worker I’m not a fan!This app constantly tracks my movements, I feel it’s a invasion of privacy.Version: 3.40.2

Gone downhill!I have used this app for around 5 years and it was good for most of them but recently with whatever changes are being made the app has gotten near unusable. It’s ridiculously slow to the point where I will get in an almost never ending loop of clocking in and out and the only way to deal is to set the phone down, take a deep breath and wait for it to catch up. It’s getting very glitchy, it will just randomly clock me out or the app will just crash if I try to type notes fast. Sometimes I’ll get through typing the notes only to save them and have them not really be saved and forcing me to retype everything again. This app used to be helpful and now more of a hindrance of my efficiency at work. I wish my company would find something else to use..Version: 4.19.1

Update sucksTerrible update. Can’t even log in anymore. Aka company doesn’t think I’m at work anymore. No help from anyone just put into a “que” and given a number to reference. Been like this for almost a week now. Not reliable and causing time loss because of it. Embarrassing.Version: 4.8.1

Don’t downloadDoesn’t work, can no longer clock in, you can only see your pay and paystubs. Useless app.Version: 4.10.3

GarbageThis program was awesome then it was TSheets, but now this workforce or whatever is horribly slow. All 100 employees were happy with TSheets but now complain all the time with this. It is an office nightmare, fixing everyone's timesheets because they don't have the patience to wait and then change the state you're working in and the class of work you're doing every single time . Paper was 100 times better. I have a newer iPhone 12 and this program is so glitchy and very slow. If you want a program for an employee to clock in to one item for the entire day and then clock out at the end of the day, this might work fine but if you switch between jobs it takes 2-3 minutes to switch, if it doesn't crash, which might not seem like much, but working on 15 projects, it adds up. Just expect your company to lose 10% productivity if you decide to use this..Version: 4.21.1

Not recommended for workersThe company’s can keep tracking you even when you don’t work on the weekends I don’t like it Since two weeks ago they make me clock in by themselves and tracking me And find out why I’ve got one they off..Version: 2.51.1

Glitchy, irritating, a nice idea but poorly executedThis app is very annoying. It constantly resets and removes entered information..Version: 4.5.1

Leave it aloneKeep doing updates and causes continuous issues with Xero.Version: 3.86.2

Arbitrarily cut off my recordsThis app was working fine for a period of time (I’d say six months or so), the. It started to warn me of issues logging into the “server”. This didn’t seem to matter because I was still able to log my time and I didn’t need to reconcile it anywhere. But, then suddenly, without any warnings, it shut me out of my data in the last couple of days. It doesn’t seem there is any way to recover my timesheet data so I am left with a need to report my hours and no records to access. I rated three stars because the app was very functional for a good period of time (over a year), but with no warning or recourse to cut off my records is pretty egregious. Ultimately I’d only recommend if this is something you do to help manage yourself time personally..Version: 3.29

Extremely Intrusive,This app claims to not store location or data points when off the clock. yet the app will show The Admin your not signed out even tho you are, and for the opposite, times you sign in and the admin (employer) sees you are NOT SIGNED IN. It tracks in the middle of the night.. I would not recommend this app. As I hate using it.Version: 4.19.1

Tsheets in theory works wellThe theory of tsheets works awesome but as soon as you have over 20 staff and planned shifts for 6-8 months the app stops syncing to mobile (if your admin). Constant uninstall reinstalls to make sure your mobile admin stays in sync with the web version. One feature needed in the pc version is a ‘search’ option (same as mobile version) using keywords from notes... names, addresses etc..Version: 2.52.1

Tracks your location 2/7, kills battery and data!!App will not work unless you enable always access to location, thanks big brother.Version: 2.57.2

For a huge company, has a lot of bugsWe have battled QuickBooks T sheets/time app for several years. Generally it works pretty good however tracking is 90% unusable in all of 2021 and there’s a lot of glitches that cause things to be undone or duplicated. There hasn’t been any major changes to those issue over the years and it can be quite frustrating. There are so many things that can be done to make this app better that are basic, intuitive, logical that this “guru team” apparently hasn’t even thought of yet or don’t have time to pay attention to. Everything QuickBooks has to offer has brought a lot of extra frustration into our business. Your suggestions will not crate any change, at least not for 3 years!! We use: QuickBooks software QB Time QB payroll QB processing PPP Loan thru QB All have issues and have caused us trouble and hundreds of hours of lost time. Not always bad but enough to be a thorn and cause a lot frustration. Look for another option before you start with them. Because it is very difficult to move away from them when you use all their products in your business. Don’t get stuck with QB products..Version: 3.23.1

Very un intuitiveThe app is pretty useless. It freezes up all the time. The desktop application is OK. QuickBooks used to have a free time. Tracking program called a QuickTimer. It was excellent. Very easy to use and worked very well with QuickBooks desktop. Now they’ve come up with a subscription-based application that isn’t as good but they can milk you monthly to pay for a piece of software that probably cost them $10,000 to build..Version: 4.8.1

Super Frustrating to useThe widget is terrible. It displays me being clocked in when I am not, or out when I am on. The time worked is displayed wrong, or as fractions of a day for some reason. It feels 12 hour wrong. Honestly super frustrating. Also, often jobs just don’t show up in the app, but they are there for other people..Version: 3.45.1

Updates have been negativeThis was quite a reliable app when it was TSheets. Subsequent updates and multiple name changes later it is unreliable and glitchy..Version: 4.19.1

Beware...$$$Doesn’t say anything about fees or trial peroid In the App Store, didn’t find out till after I downloaded and scheduled my employees about the horrendous fees...Hope this review saves somebody from the same grief I had.Version: 2.72.1

Very unhappyTerrible app. Would be nice to see one of these updates actually fix the problem. Done 2 updates in approx 1 week……still not able to access any of my pay information. Just says to retry over and over. Can’t even give it 1 star at this point.Version: 4.8.1

Very disappointedI’ve now tried to reach out to quick books twice to talk about features I need and bug with this program. I’ve been using TSheets for 5+ years now, as soon as quick books took over they are of course in reachable and don’t respond like the old company used to. Now, I’m just a number. Really sad to see a good program and good management go away and corporate style come in and not be responsive to the customers you serve. I have over 50 employees and pay a good amount monthly to use this program. It now runs slow and has glitches and the lack of response is very disappointing. As of right now I would not recommend this product to any other businesses. I’m having to deal with it because I have been using it for years and don’t want to switch...Version: 3.47.1

No UK supportI’ve used this for a year or so, was reasonably good until it asked me to change my password then locked me out. I called the helpline that was in the US but there was a 25 minute but I’m in the UK, I was unable to find a UK support number..Version: 2.119.1

Time sheet editing glitchThere’s a glitch when trying to edit a timesheet. You try to scroll through the numbers and it keeps going back to the original number or a completely different number. Very frustrating..Version: 2.97.1

Does not workOkay, I was never a fan of tsheets, but we use it for the easy quickbooks integration. The mobile app in particular never worked well. I jump between half a dozen projects 10-20 times a day. Chief complaints are that it takes a full minute just to change what I’m working on, it ignores many of my updates (particularly when I need to adjust time), and when I realize I didn’t change projects I can’t tell it that I changed projects five minutes ago - instead I have to clock out, adjust that time, clock in with the new project, and adjust its time. I tried the new beta experience and I think that was worse. All of that was inconvenient, but with the iOS 16.2 update it just stopped working entirely. I can’t even clock in now. Like it acts like it is clocking in, but then it goes back to clocked out status..Version: 3.88.2

If you’re jobs lasted longer then a year TSheets would be so much betterIbbbbijj.Version: 2.114.1

Very disappointingI’ve used time tracking tools for years. I staryed w Exak Time, then to a couple other programs. After Tsheets was purchased by Intuit the program went down hill. When reviewing time sheets on the computer yo cannot edit the main body of text but instead have to hover your mouse over three small icons to the left, open a pop up window and then edit- it’s clunky. In addition, Intuit updates oir administrator wirh a vendor who was never an administrator of the company about every 4 to 6 months- trying to fix this each time has been extremely time consuming and frustrating. Also, it is inconceivable that a program would require you to be tracked “always” even when you are not using the program- why? The inly conceivable answer is big data, to sell my info. If there were a better option my company would switch in a second. The time tracking program is called “TSh*ts” around here. The same for Quickbooks. I still have to use excel spread sheets to get all the reporting my company needs- why??? And, It was quite a money grab when they forced the subscription service away from desk top software. I’ve been a user for decades and have researched options over the years (and switched one time), when something better comes along i will jump ship in a second..Version: 3.88.2

Worst app tracks u helps scam peopleThey track where you are always and I got ripped off by a Boss they didn't help at all worst app ever!!.Version: 2.89.1

Privacy invaderTracks you all the time, can’t have the location set to only when using the app. Otherwise It won’t let you sign on. If your employer asks you to use it say no..Version: 2.83.1

Ever since schedulingWe have had tsheets for years. It was always great, awesome customer service. However, since scheduling our phone apps have been having issues mainly with iPhones. We have had many phone calls and tech support requests with tier two help buuut, every time someone calls or responds its the same blanket response: reset the app or delete and reload. Which granted doesn’t take that long however, every time I do it it deletes all my sheets since the last sync. Which is the problem, our phones will sync for a few hours, a few days then poof they stop. Another response was you can’t close down your app. Well that seems like a software problem not a user problem. And yes I have used WiFi for 31 hours straight with my screen saver off to see if it would sync my 91 sheets. But nope. It’s been months if not a year since this problem has been ongoing, still no fix. I wish I could come in to a location and show them the problem, or let them deal with it. I have to much time invested in this app it to me and please use it constantly to switch services however I am becoming closer and closer to that option. Tsheets also told me to turn off a bunch of the options and only view a few members of my team....Version: 2.64.1

Off The Clock Surveillance?I actually really like the app. It’s easy to use and I find it helpful to have my location tracked for my job. That is, when I’m actually ON THE CLOCK. However, after a recent update, I received an iPhone notification upon clocking in, informing me I needed to change my settings to allow T Sheets to ALWAYS use my location in the background, even when I’m not using the app or even on the clock. That is not ok with me. I have no worries about my company somehow accessing that info. What I want to know is, what is the app developer doing with this information? If it’s to somehow prevent a glitch in the system when on the clock and using the app, then fix the glitch! I’m wary of any third party that wants to track my info and I often intentionally choose not to use my location services. But when I do have location on, does T-Sheets really need to know how long I spent at Target on Saturday? What on earth is TSheets doing with this info? They have to know that many people (like me) are required to use this app by their employer, so I have no choice but to allow TSheets to gather information about me without my consent. Otherwise this would be a 4 - 5 star app based on ease of use alone..Version: 2.77.1

A little strangePretty good for a standard time tracking service. Though, In my first day using it, already had to be in touch with customer service. I couldn’t log in to the mobile app with my login info. Then when I did manage to do that, it clocks you out if you don’t have location setting to “always” on which they give some reason about needing to search for job codes to remind you to clock in via notifications. But having used many other time track options this seems a little strange. Not that hyped on it using up battery life, not to mention I really don’t like when apps add another level of constantly tracking a persons location. I know it’s a young company and hopefully they take feedback like this into account moving forward as they grow. Bumpy start but hoping that’s the end of it..Version: 2.52.1

Re-sync required with each launch500+ timesheets for load with every launch of the app; very frustrating.Version: 3.29

TSheets always onI need to always go into settings to change the settings as it only works when it says always it doesn’t work work - only while using the app.Version: 2.76.2

App is clunky and just feels thrown together without a planSo update about 10 min after I wrote this review they did update the app and it has fixed the crashes so far so I also updated the review to 2 stars for it working. As for any kind of support or getting a response from intuit on a support issue is horrible I’d rate that less then 1 star keep that in mind if switching to any of there programs you either have to pay for premium support or sit around and wait for any kind of response I’d love to leave a review but I can’t even use the app! I can’t get thru to any support this is ridiculous for a program I’m paying monthly to use on top of having to pay for all the other QuickBooks programs so everything works together. iPhone XS Max and every time I log into the app to record time or see where employees are the whole thing crashes. Maybe the developers will respond to this and we’ll see what happens.Version: 3.6.1

TerribleWe have been using this app for a month and I feel like I need a degree to use it. First off, won’t let any employee clock in and out or even put in there hours, customer support is a joke they will hang up on you, and be very very rude. Had customer support call me stupid for not wanting to uninstall and reinstall this damn app for the 10th time. Please don’t waste your time.Version: 4.19.1

Someone can clock in by mistakeSomeone can clock in by mistake.Version: 2.72.1

Terrible integrationTerrible integration with the web client. I require constant switching between my desktop and phone app to record my workings. If I go onto break or change the job from the app here it won’t reflect on the web client. Not even fit for purpose. The time in and out scroll wheel is glitchy, there are reports almost 6 months old about this and it is still not fixed. Very clear that this app is dead and the developers are happy to take our money and run with a non function heap of trash. Removed the app and will be moving to a time tracking suite that works..Version: 2.111.1

Very slow and laggy!Currently using iPhone SE but also trialed on 13 Pro and A71. All devices where rather unresponsive to my needs, clocking in, switching resources, clocking out would quite often be out of sync, this was quite buggy before the beta fiasco a month or so ago but now it’s shockingly bad. On the whole, I have no faith in this app whatsoever. Role on losing this provider and using something more trustworthy..Version: 4.13.1

Pure pooTake it dow.Version: 2.86.1

TerribleThis app is hard to use and confusing, one of the worst apps I’ve ever used.Version: 3.82.1

Needs workNot initiative. Lots of errors when trying to enter time. Needs a lot of work..Version: 4.4.1

Widget doesn’t updateInstalled new update and widget stopped displaying the time.Version: 3.0.1

No support and make it extremely hard to cancel subscriptionDon’t do it..Version: 2.103.1

WORST Customer ServiceWe have been using Quickbooks for years so far, all has been well with great support up until 4 weeks ago when they updated their software to Workforce. Ever since then, our employees, including myself can not use the app. Quickbooks has essentially impacted the way our business functions day to day, with no support. Every time we call for help or start a chat, it is the same run and around and we have experienced some very rude staff member’s. Stating there is nothing they can do to help AND do not even know when the app with be up and functioning again. We have begged numerous times for Manager’s to call us back (it is a 24-48 call back time for a Manager… so they say). No one has reached out to us over the span of 1 WHOLE MONTH. Staff members have hung up on us, ended live chats, etc. I am in absolute disbelief, a large company such as Quickbooks should be capable enough to have GOOD customer service and know their customers rely on them to ensure all runs smoothly with their OWN personal business. I am hoping with writing this review over all channels that we will finally receive help with this dire matter..Version: 4.8.1

Bad appCannot upload photos Notes delete themeselves after saving. Very hard to upload many pictures and comment at once.Version: 3.101

What was once a good appThis app used to be perfect! It was simple and straight forward. I can’t count how many times I’ve had to call the help desk just to sign in to the app or the times that it will just delete my clocked times or change job locations/or any of the other options for no reason! The “remember selections” option is non-existent any more. You used to be able to switch jobs and only have to change one or two options per job… now, no matter what, you have to manually enter in every option and the help desks response to their crappy app is “well, you just have to live with it…”. I have had to delete and reinstall this worthless app at least 10 times just to sign in! They turned a simple, reliable, user friendly app into something that makes you want to throw your phone at a wall every time you have to use it, all for the sake of changing the look/layout. If it’s not broke, don’t fix it!.Version: 4.5.1

Calendar syncGave this 2 stars because after many times calling them regarding the iOS calendar sync, they have not updated it or even gave any type of solution. It’s simple. Have a real calendar you can subscribe to...you can download an ics file to merge the schedule to your iOS calendar but that’s it. If someone makes a change on the app, it does not show up on your iOS calendar. You have to physically download a new ics file every time you want to update the calendar. Other apps, like humanity for instance, actually let you subscribe to the calendar and it actually syncs by itself. You subscribe once and your set. Don’t know why this is such an issue for tsheets. You can’t even subscribe to the calendar from the app, you have to go on the website to do it. You’d like a big company like intuit would want to make their software function properly. Very disappointing. ———- Updated from 2 stars to 1 star because after 2 years of asking them to improve their sync feature, they still have not. If I could give them zero stars I would..Version: 3.27.1


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