SONIC Drive-In - Order Online Negative Reviews

SONIC Drive-In - Order Online App Complaints & User Negative Comments 2024

SONIC Drive-In - Order Online app received 30 complaints, negative comments and reviews by users. Have you ever had a bad experience using SONIC Drive-In - Order Online? Can you share your negative thoughts about sonic drive-in - order online?

SONIC Drive-In - Order Online for Negative User Reviews

✓ Bad employees at sonicEmployees are extremely rude when you try to ask them if they got your order from the app. They just shut you down as soon as you mention the app and try to get rid of you. They don’t want to take any responsibility or help at all. They won’t even give you a number to call they just tell you to go away. The app charges you even if the order doesn’t go through. The app also sends it to different locations even if you have it set in your phone. Update: After not going to Sonic for a while or using the app I tried it again. I think it works well if your order is under $50. My problems have only come when my order was above that amount. I ordered slushees today through the app and the new bursting bubbles didn’t work for the 1/2 off so I called customer service and they were extremely polite and fixed my problem easily. It would be better if I didn’t have to call customer service every time I use the app, but at least they fix my problems and give me refunds when they mess up. I’m adding 2 stars because the girl who helped me today easily helped me fix my problem and I didn’t have to wait an hour on the phone to get it done..£ov€<3Version: 4.5.4

✓ A couple of issues and a suggestions.The issue I am having lately is that when I try to order at a Sonic other than the one I normally order from, the location will change back to the one I normally use. The first time I didn’t notice it had changed until I was 27 miles from the one I normally use and already at the location I had changed to. Another issue is the stall number changing after being typed in. This has happened 3 separate times and I would have to either call or press the red button to have them bring my order to the correct stall. There needs to be an option to directly contact a manager. At my normal location, one of the employees has parked more than once either completely blocking the main entrance or where people have trouble getting around the car. This has happened several times and the last time they even had the ‘open’ light turned off, but someone answered when I had to call and cancel my order because the driveway was blocked by this same car. She hung up before I could ask for a refund or manager and when I tried to call back the call wouldn’t go through. I will no longer use that location..FaeMagickVersion: 4.21.0

✓ No explanation for deactivated account, NO RESOLUTION!I went to log in to the app today and was told my account had been deactivated. I then called the customer support number in the app and they could give me no explanation as to why I could not access my account, no information as to what amount of money was left on my virtual gift card when my account was deactivated, and also no information as to when I would be refunded the remaining amount of money that was on my card when my account got deactivated. What kind of customer support are you supposed to be when you have no remedy for this apparently wide-spread issue except to create a new account and hope for you money back?! What’s even the point of the app at all if something this simple can’t be easily fixed by calling the customer service number you provide to us?! Needless to say, I have already deleted the app. It’s extremely frustrating as I loved the deals and ability to order ahead, but my account getting deactivated for no reason at all and customer service having no way to get it back up is beyond annoying. The app was basically the only reason I was going to Sonic restaurants so often lately, and now I won’t go nearly as much. I suggest Sonic fix this issue quick, or I’m sure more customers will be just as frustrated as I am right now..Thundercats.are.goooVersion: 3.3.7

✓ Can’t even access my acct/ unhelpful customer supportEDIT: Don’t get your hopes up for continued use! After speaking with Sonic customer support, it is clear they are contracting with a company and have zero control over the app. They don’t tell Sonic why accounts are deactivated, which is what has happened to mine. The deactivated accounts cannot be re-activated and I refuse to create another email account just for this ridiculous app. There is 1 star because at least one star is required. I’ve been using the app for most of the summer. There have been issues, but they were easily fixed. A few days ago I attempted to add money to my gift card to make a purchase (which is a whole different issue). It kicked me out of the app right as I confirmed the reload. I opened the app again and was asked to login. My email and password were not accepted. I attempted to reset my password several times, but I never received the email to do this. I even tried to login from a PC. When I emailed customer service, I included an outline of the steps I took. What did they do? They told me to do all those same steps as if they hadn’t read my email. Talk about not listening to your customers. What a waste of time. Many of the reviews on here are good- just wait and see. I will call them, but after reading some of the other reviews, I don’t expect to receive good or competent customer service..FefebelleVersion: 3.3.6

✓ The app is okThe app is ok for placing orders especially if you are like me and don’t want to wait, however, if some of your items are not available, then good luck with getting a refund for what you don’t get. I ordered a milkshake with a few other items, the milkshake machine was down, so they offered to give me something else or give me a refund. I took the refund, which I was expecting to be put back on my card. After a week and there was no refund, I reached out to the support team thru the app only to be told there was no record of the refund. They advised me to wait a few more days and if no refund reach out to the store manager. So today I went to the store and the manager advised me that unless the entire order was refunded, they would have given me cash, they have no way of Refunding a partial order if you order thru the app, the can only refund cash at the store. I never got the cash and a refund was never put back on my card. The store manager did give me the milkshake, 23 days after the order was placed. So that issue was resolved. A note to other users, if you don’t get your full order, because the milkshake machine is down, or they run out of something, you will get a cash refund unless they cancel the entire order, don’t expect the refund to be put back on your card, cause it’s not...FollowMyDream2016Version: 4.1.7

✓ Have been wondering where you get this overall scoreAfter using the app constantly. I like using it every time I go to sonic as a form of order ahead. As useful as a mobile app this way is that is more targeted to the business for trying to have a utility like this. Big props for that. Unfortunately it falls to the bottom of user experience. First to cover the how they have such a good rating, very simple, they redirect the bad reviews to their own system so they never make it here. After several reviews sent to their system I just got tired of this and spending a bit of extra time to submit the one that counts to me when downloading an app. The user experience is just not enticing to spend some time in it. Navigation makes it feel like a website which to me totally defeats the purpose of a mobile app. The overall layout just doesn’t go along with the rest of iOS apps out there. Having to maneuver through all the different places your design likes to put all the sections in the app leaves a lot of room for improvement. Elements like that when it comes to consistency through out should not be taken lightly in my opinion..MusicFogHandlerVersion: 4.34.0

✓ Gift Card Use is Very FrustratingI used to love this app HOWEVER I recently got several sonic gift cards for Christmas and decided I would just load them on to my app to make my life easier .... but then came to realize that you cannot combine your gift card balances! The Sonic app only allows you to check out with one gift card at a time. So for example my meal today cost $7.50 and I have two $5 sonic gift cards, however instead of being able to pay $10 in gift cards and have $3.50 left over, I can only pay with one gift card or the other and have to “reload” the gift card in order to cover my balance. This is extremely frustrating and makes it so that I will probably never be able to fully empty my cards without reloading. Just another way for them to make more money. Even Starbucks has a way on their app to transfer a balance from one gift card to another so that you can use the full balance of multiple gift cards combined! Sonic should definitely do that! If I would have known this was going to happen I would never have loaded my gift cards on to my app. So very frustrating..SneakyFlipFlopVersion: 3.4.24

✓ Limited Options for order customizationsOverall I like the app for its ability to order ahead and the 1/2 price drink and slush offer is really great. However, the app is very limited when it comes to order customizations for even simple things. Like, why can’t I order a cream slush through the app? There’s no drink option for cream slush, and there’s no option to add ice cream to a regular slush. I order cream slush frequently but since I can’t order through the app, I can’t order ahead when I want a cream slush. Lol For someone who can’t eat bread, it’s weird that I can remove the bread from some burgers, but for others the option is locked and I can’t remove the bun. The option to remove the bun from the hot dog is also locked. These things should be unlocked for the customer to customize their order, especially if it’s something they can easily do when requested at the window. I also think it would be helpful to add an “order comments” section for special order requests that the app isn’t built to accommodate, like if a food item should be excluded from the order but the option is oddly locked for some reason. 🤔.MalenaemelyeVersion: 4.1.3

✓ It’s okay.Honestly I order through the sonic app every time because it’s so easy. HOWEVER I go to sonic very often with friends and we all want to order at the same time but we can’t. The app won’t let multiple orders go through which I just don’t get because there are multiple people in the car. So ordering through the app is a hassle that way because we all do it. It makes for such a long wait time. Another thing is that we should be able to put multiple cards on the app or be able to have multiple payment options which would once again make life with friends so much easier. On my last note we should be able to tip on the app. I hardly have cash anymore and I want to tip these hard working people but I can’t. Most of my sonic trips are spontaneous so I don’t plan ahead to have cash. Plus sonic pays these poor people like dirt. They run the kitchen and car hop and make half minimum wage !? Are you joking? And most people don’t tip them. A year ago I didn’t even know I was supposed to tip these people because I didn’t see sonic as a restaurant but now knowing how much they pay people is ridiculous. PAY THEM MORE. And one last thing. I get sonic a lot and there are no perks with that. With how much I spend I would love a rewards system. Not just a “deal” like a you spend this much you get this much in return type of thing. Like a loyalty program to earn points or something. Would love that. The app is okay but once again there are issues that I would love to be addressed..Banana when shamanismVersion: 3.4.20

✓ App updateI have enjoyed the sonic app for a long time now, but with this new update, I keep having to reset my password, find where I’m supposed to order and customize things, and I’ve never even been able to set up payment, which was seamless before. The only thing I’d like about this app is that it gives you a price for each item without having to go to the cart to see the price. When I do go to the cart and I try to go back, it takes me back to the main menu where I have to find the items all over again. It also doesn’t have the full menu. I was ordering two sonic blasts, and neither one, mainstays, or listed on the app. They were listed on the stall’s menu screen. Neither one of us could actually get what we wanted without ordering through the red button system. And unfortunately, there was too much noise in the store that order to even come out right. Of course, I also had to pay full price for my favorite drink. I hope the app improves. If not, I will have to find a new favorite drink spot..I’m frustrated3Version: 5.34.3

✓ App deceptiveThe app continues to be deceptive as I stated in my last review. My last review apparently removed. They extended an offer to me and I drove 15 mins to take advantage of it. Arrived at sonic and it won’t let me submit the order in the app. Asked employee for help redeeming the offer and they refused to help. Said that the app stops working after a certain time, they’re not sure when. Anyway ultimately just drove back home. Customer service reached out offering to compensate me by sending the offers that expired due to the snafu, as well as my time. They acted very genuine and I was surprised to receive such a response. However, I’ve replied to their message asking for my account email address four times. Over a period of two months. Never a reply back. Don’t expect any good customer service for problems encountered. They’ve taken the “fit our mold and if not then oh well” attitude. Very anti-customer. Will update if anything changes, but even if it does, months isn’t an acceptable timeframe for rectification. Better late than never however. Will be a statement that tells me whether that was another snafu, or if they just regularly ignore customers… good luck and make sure you read all of the terms and conditions, etc..Josh_KYVersion: 4.31.0

✓ Works ok until it does notI have used this app quite a bit. They have messed up orders, but I check there and they fix immediately. I would not have left a review until my last experience. I told some people about the 50 cent corn dog deal, and ordered dinner for my family on the way home from work. When I pick up the order, they gave me the drinks, but they are out of corn dogs. They then tell me they can’t give me a refund, and I have to go through the app. I then have to call and wait for twenty minutes until I get someone, then tell them my name number and read them an autogenerated email because I used Apple to log in. After 7-10 days I should get my refund. I understand if this only affected me, or was a one off. I feel terrible for everyone else who tries to get corn dogs after me, but the WORST part was every single person I told had the exact same experience. How can stores not communicate with an app, and why can you not stop orders after a store is out? Also, why can’t a store just issue a refund? Thank you for making me make people I care about suffer through the same experience too..BeingfranknowVersion: 4.26.0

✓ App crashesI agree with the people with iPhones who have had trouble going through complete checkout on the app. I have always loved to use mine even with a limited menu on yet. I don’t know if it has something to do with the performance bug fixes on your app page that showed done a day ago or what. I spent an hour trying to order today’s special promo, the four piece mozzarella sticks for $.99. I kept trying and it wouldn’t let me go to check out, it just blanked out. I even deleted the app and spent all that time going back through and getting it again and having to redo all my information, and it still didn’t work. And I wasn’t only planning on getting one order of $.99 mozzarella sticks, I had 10 items in my order. It added up plus some employee at my local sonic missed out on a good tip. Although that was not their fault. I gave up. I don’t think I’m even going to try it again for quite a while. You can keep your mozzarella sticks, the rewards, your half-price drinks, and everything else on your menu. It’s not worth the hassle until you get this problem fixed..ArkykiddtooVersion: 4.3.3

✓ App never works; employees are great thoTbh this app has NEVER worked for me. It’s unfortunate bc there are always good deals being offered (e.g. BOGO free entrees and/or half off drinks) for if you order thru the app, but whenever I have tried to order via this method, there’s always an error message that pops up saying they couldn’t process the order and to please try again. While the service is great and food tastes awesome, part of the reason why I keep coming back is out of hope to be able to redeem a deal that has been offered. While friends have no problem redeeming their offers, I constantly have issues with being able to do anything with the app at all. It’s frustrating bc it seems like I’m missing out on what could be a few savings here and there when we need a quick bite to eat. I’ve tried different methods of payment (3 to be exact) & the app and phone software are all up to date. So I’m not sure what else I can do to make this work. Today is probably the fifth or so time I’ve come by Sonic specifically with the intention of using the app, but to no avail. Gravely disappointed. Please don’t send offers to your customers if it’s difficult, if not impossible, to redeem such offers. It’s ridiculous..KarxenaVersion: 4.32.0

✓ Constant Logging InThe app itself is fine once you’re in it. It doesn’t show prices in the basket, which is annoying, but not a problem. HOWEVER, *every single time* I open the app, I have been “logged out of my account for my protection”, and have to click through the OK button on every single current promo, and click the OK button on the log out notice popup itself three times, before it will even let me log in again. If they want a login screen every time you open the app, fine, do that, but the “you’ve been logged out” and making me spam buttons for five minutes has literally driven me to close the app and order from elsewhere on more than one occasion. It’s Face ID compatible, why not just put one default Face ID login screen on open, WITHOUT making me click ok on a bunch of notices for things I never asked for anyway? “For my privacy” it’s MY APP on MY PHONE, if I wanted to be logged out every time I’d use an incognito browser. It’s a fast food app, not my bank, the security measures are far more annoying than anything else. Taco Bells app logs you out every time, but it gives you a login screen when you open the app, not tell you that they’ve logged you out. McDonald’s app keeps you logged in regardless. Sonic, please take some UI advice from better apps..Delta SkyeVersion: 4.20.2

✓ DO NOT GET THIS APP!!!!!I ordered lunch via the app. I arrived for pickup and the car hop read off the receipt all ordered items thus indicating a complete order. However, when I get home we are missing 5 items. Got back in car to retrieve the missing food items only to he told 4 of the items they have been out of for quite some time. If you were out of the item why didn’t you say so when I picked up the order? You filled the bags. Did you not notice the items were not in your store to put in my bag? Asked for a refund only to be told they can’t do that. I have to call their customer service #. I did only to be told no you have to get your money from the store. Called the store and again was told no you have to call the customer service #. Called again and was told same thing. Go to store. Asked to speak to a supervisor only to be told they were all in a meeting call back later. Called back 2x more only to be now they were all busy. Called again the next day in the am (a Saturday) only to be told all the supervisors were again in an all day meeting and to call back after 4:30pm. No one has returned emails or phone calls to discuss refunding me my money for items purchased and not received. Absolutely the worst in customer service recovery. I will never ever do business with Sonic again..Tss1941Version: 4.0.3

✓ Very FrustratedI normally would say that I love the convenience behind the app since I tend to take awhile to figure out what I want to eat, but lately that doesn’t even matter. Over a month ago I started having an issue with app where it wouldn’t let me go to the checkout screen after selecting my order. The message, “Somethings Not Right. There was an error trying to create your order. Please try again.”, appears when I try to check out. And when I click ‘ok’ it sends me on a loop where I can’t get out unless I act quick and hit a back arrow. I’ve reached out to support with details, and was replied to with an email asking for more information. I gave them all the info I could along with a screenshot of the error message. It’s been a couple weeks now since I replied, and still haven’t received any word on how to fix this. I then sent them a new support message stating this situation and the fact that I am not being helped, but I’m sure that since I sent that out days ago, I shouldn’t expect any help at all. I don’t like giving negative feedback about something that usual works fine for me but this is ridiculous to have not only the problems I’m having, but to have all these other problems that other users clearly have. Does anyone in that company want to make this better? Guess not..Boo636fjmVersion: 4.10.0

✓ Good deals but deceitful payment system.The app offers a lot of great deals like half off all drinks all day BUT only if you order through the app. That’s not a big problem but it is when you’re forced to “load” money by buying Sonic gift cards in dominations of $10, $20, etc. So if you have a small order you’re forced to spend a minimum of $10. Sure, you’ll have what’s left over for the next transaction but when that time comes and you’re short a few cents? You’ll have to load another $10. Ordering through the app itself is slow as it suffers from sluggish performance especially on the payment screens, particularly when you submit payments. This from an iPhone X and fast WiFi. When you use the app near the restaurant I’ve had the order screen completely disappear and without any order history screen or receipt I had to hope that the staff seen my order and wouldn’t ask me for me proof of purchase. Very annoying and discouraging. Save yourself the trouble and hassle and just order in person rather than use this greedy and slow app. You’ll pay a little bit more without the savings but it’s worth it if you can avoid headaches cause by using this app..Moses D.Version: 3.4.3

✓ I don’t understand the purpose, and neither do the car hopsWe mostly go to Sonic for the ability to create drinks, and have unique drinks modifications. I tried pre ordering drinks, but it didn’t have the modification options. Okay, fine. We won’t pre order drinks, we’ll just use the app to pay, since we had preloaded money. WRONG!! Even though the stall has the option to pay with the app after ordering, that isn’t actually an option. When the carhop arrived, they were incredibly unhelpful. There was no way to pay, and no suggestions were given on how to rectify the situation. In the carhop’s words “I don’t know why they have the app. We haven’t even been trained on it. There’s nothing we can do.” Okay, so we can’t order what we want on the app, we can’t pay with the app when we DO order what we want...so can we somehow get the money we preloaded onto the app back? Nope! Even though it’s technically a gift card, my money is stuck on the app. Between the lack of training with the stores, the misleading options and payment methods, and the inability to modify orders or leave order comments, it just turned into a waste of money and multiple frustrating encounters with the company..AnnettaBeeVersion: 4.0.4

✓ UselessDoesn’t have any info about how it works. Guess you have to be in the know which I wasn’t. Didn’t see any way to place an order or to pay with phone. Only thing I saw to do was buy their card hoping I could then place an order. Don’t see any point in letting them know where I am (slot drive thru or window) if I’m ordering when I’m already there. Maybe they have different mobile methods available at different locations??? I ended up giving them my credit card info to buy their stinky card with a minimum amount them was unable to purchase anything without going to the store first to ask because mid afternoon on a week day my local store never answered the phone. I’m sure I won’t be able to get a refund and I’m just plain frustrated. Maybe this is how they make money — channeling folks into buying useless cards????? Well I’ll go there and spend the full balance and NEVER GO BACK. NEVER EVER EVER NEVER. Which is too bad since I’m new to my area, the location is great, and the menu sounded delicious. No previous experience with Sonic and now I want nothing to do with them. Short version is the app works great but doesn’t do anything useful..Catspaw10Version: 3.1.3

✓ When the app works, it’s great….…..But when it doesn’t it causes a lot of issues. I have on precise location and etc for the app. However, sometimes when arriving to pick up my order the app won’t recognize that I am at the restaurant. Other times. The app will show that I paid and my card gets charged but when I arrive to the restaurant, the screen takes me back to check out to pay again and I have to use the button on the ordering kiosks to explain the situation. Last night, a common issue happened again. We arrived at the restaurant to pick up our order and the app didn’t have a check-in option. It defaulted back to the main screen as if no order had been placed. I had to explain that the app isn’t allowing me to check in. Also, I wish the app showed when items wasn’t in stock (like the banana milkshake for example). We waited about 30 minutes for our order on Wednesday evening and the employee had to come out to explain they was out of banana and asked me if I wanted to replace it with another shake. I did because the last time I opted not to my refund was never sent back to me for the missing shake. She made it super quick but that 30 minute wait was brutal. The app just seems to have a lot of issues that could use some updates. I was going to do the Christmas gift card deal but I honestly don’t trust the app enough to do it..05262012Version: 4.31.0

✓ No Security Whatsoever!I don’t normally write reviews for things but I feel like it’s my duty to inform the public when there is potential danger in something. Be VERY careful with this app. I got the app about 2 months ago because my aunt wanted to send me a gift card on it for my birthday. Since then, I’ve used it to make orders and get rewards because it is pretty convenient. However, today I got an email of a receipt saying I spent $82 on an order in Las Angelas.....I live in Alabama. Not only was it super easy for me to be hacked, but the size of the order and the location were not questioned by this app. From this info you can pretty well determine that there is nothing in this app to prevent fraud. I have since deleted my debit card from the app, but I shouldn’t have to do that out of fear of the terrible security Sonic has. And when I called customer service, they simply told me to change my password and contact my bank. That’s it. Not even an apology. I’m usually not the type of person to send food back because it’s not right, or to ask for the manager when I’m slightly inconvenienced, but this is no slight inconvenience. This is a problem that needs to be taken care of..Dkeller451Version: 3.4.20

✓ It’s ok but needs improvementMy husband and I both have this app on our phones. My husband struggles every time because his app never has the featured items listed. We’ve both struggled with the order not being ready when we get there even though we picked the ASAP option. We still have to wait after we check in for it to be made. Not sure they know what ASAP means. Occasionally we arrive to pick up our preordered items and they don’t even HAVE the order but we’ve been charged for them. Also, our local store charges you for add on items you ordered but are out of. This happens a lot. I do like the convenience of being able to hand my kids the phone and they pick out what they want and put it in the “bag.” I like the “thought” of our meal being ordered already and being made while I’m on the way to pick it up…..just not really seeing this feature utilized. I would also like to be able to order from my phone app and my husband go pick it up except if I have my phone at home it says out of range to be able to check into a stall #. This is most inconvenient. This is why my husband got the app on his phone. But like I said, he struggles more with his because it never has the new featured items listed. Needs improvement, but thanks for trying..Je-nae-nae123Version: 4.7.0

✓ It’s all good until it isn’t!I loved the idea of ordering on the app and being able to pull in, pay, and have your order brought out. A little over a month ago there was a glitch with the app. I ordered before I arrived and during the order I had to reload because my balance was low. As I pulled into Sonic to select witch bay I was in it reloaded again! My total was $4.10, the first reload was $10 but they only took $4.01 off; then it reloaded for another $10 taking the remaining .09 of the total. So me know technology, I thought, it would either add the extra $10 to the sonic app or it wouldn’t post from my debit card. After 5 days the second reload for $10 posted but the balance did not reflect that in the sonic app. I sent a message through the app support team. They instructed me to contact the location for my refund. The located advised they had no knowledge of this type of technology and to call home office. I have called, emailed, called, emailed, called, called, called, called and called! Only for them to email me that my issue can not be resolved. I only wanted them to add the freakin $10 to the app since I’m doing business with them anyway and I understand how technology can fail Us. I have receipts, bank statements and screenshots of transactions to support my complaint!! This is not acceptable!.MomNicoleVersion: 3.4.1

✓ Made me buy a giftcard to pay...then declined that giftcardTL;DR This app just sold me a giftcard that was declined. Thats the only option it offers to pay and it doesn’t even work. I was attempting to pay after waiting in line for an hour just to get a drink on a particularly hot day. I had recently come to the same sonic and payed 2.26 for a large slush. I had 3$ cash but this time it came up to be 3.74. No big deal. I had recently had my wallet with my bank card stolen which hadn’t posed an issue since 95% of places take apple pay so I didn’t think twice about not having it until I got to a stall and realized they only accept cash and debit OR you could use their app. I attempted to pay through the app. I had to buy a giftcard and pay with that. After buying a giftcard. The giftcard was declined. I reset the app, thinking it must take a second to hit the system. Declined again. Reset my phone. Declined again. At this point the server showed up with a small size of the drink I ordered a large of because he saw my payment wasn’t going through. I explained my situation and he let me go without paying because he could see I was doing everything right...very embarrassing and not beneficial to anyone but Sonic who sold me a 5$ giftcard I’ll apparently never be able to use. Next time. Ill just make sure to have cash..CosefVersion: 4.0.3

✓ Awkward Payment Options and No Prices.They accept Apple Pay and presumably other mobile payment, but you can’t pay with multiple gift cards or combine a gift card with Apple Pay. I don’t want to give out my card numbers. Apple Pay is infinitely more secure. I’ve read of people having their cards used across the country after giving them to Sonic’s app. They need to let you combine multiple gift cards so you can zero out the balance in their app and also let you combine gift cards with mobile payment for better security and convenience. That way you only have to enter the cards once in Apple Pay and then you can use them anywhere far more securely. It should be the standard payment option. Taco Bell and Panera do payments right in thei app. Sonic is backwards so you can’t use up a gift card without swiping it at a kiosk or giving your card number out and risking a data breach. Please fix the problems and allow us to combine at least two gift cards plus any mobile payments for the full balance without needing to deal with the kiosks or give up our card numbers. It’s just common sense to let folks use Apple Pay and multiple gift cards to pay with the app. Why would you make it harder for people to pay? Also when are you going to communicate with stores so the prices show up before checking out? Sonic is the only app I know that doesn’t show prices in their app menu and cart as you add items..Frustrated, Incorporated.Version: 4.5.4

✓ Disappointing.I have used the app several times and it is a hit or miss. Very typical to have the payment options give errors or not allow a payment method to be added...even when it has been used previously. I have also had a fraud issue as the day after I made an app order, my card was used for another sonic app order in another state which caused me to have to get a new debit card and was inconvenient as I had to address all of my autopay account with other companies. On the incidents where I had to restart an order due to issues with the payment options, I lost my rewards because it indicated it was applied to a previous order....although that order was never placed because the app wouldn’t allow the payment option to be added. Finally, it is also hit or miss when you pick up at the restaurant. I have had to sit for 15-20 minutes after arriving and checking in for an order. I reach out to the staff from the stall and they say they are “working on it”. A couple times the food has come out cold in these situations...which means obviously they weren’t working on it, there was clearly on oversight issue. So, when it works, it okay...but I would say that is only about 40% of the time. I really like Sonic and I will continue to go, but they really need to get the app up to speed and the restaurant better at managing app orders. ***I very rarely have issues when I just go to the restaurant and order in person***.Hp1Version: 4.1.3

✓ Need to add a way to order floatsThe app has pretty much everything you might want, except a way to order order floats. I was driving an 86-year-old lady to an appointment and she wanted a float in the way home. Since there was no way to order it in the app and I didn’t have a card with me, I ordered a drink with no ice and a dish of ice cream. On arrival, I pushed the button and asked if they could put the ice cream in the soda and make it a float. After cutting me off three times, the (incredibly rude) young man said no. When he came out and I asked why not, his reply was that they’re not allowed to. When I said there was nowhere in the app to order one already made, he shrugged and said to order it in person next time. So, I got to walk over to the trash can, pour out half of her soda, drop the ice cream into her cup, then throw away the unneeded dish and lid. Completely absurd. Also, it might be a good time to add a button allowing you to undo the tip. $1 isn’t a lot, but why tip someone for bad service and an ugly attitude?.Phoenix AttolVersion: 5.40.8

✓ Like the rewards. Wish gift cards were handled betterUpdating my review after the new app launch: I’ve never had so many issues trying to use an app. The new design is pretty but the usability is terrible. Trying to find the right location is a pain, half the time the locations aren’t accepting mobile orders, and payments fail to process for no apparent reason. I had to uninstall and reinstall to get a recent update to work; now my gift cards don’t work. I called support; no resolution or follow up weeks later. I also have several GC sitting at $1 or less but can’t do anything because there’s no way to combine them or do partial payment (Panera’s new app does this so I know it’s definitely possible.) Probably done with Sonic for awhile. —- I really like the perks of using this app - rewards, Happy Hour pricing all the time, and the ability to order from the full menu in the app. I also like that you can load gift cards in the app to use as payment. I don’t like to pay via credit card for small balances, and rarely carry cash. The app used to allow you to merge gift card balances to make better use of dwindling gift balances. However, that was changed awhile back and now it’s really annoying to have gift balances that sit at under $1, waiting to be used. I wish they’d restore the ability to merge balances..Twinkletoes63Version: 5.40.8

✓ Rewards and AppI’ve been using app for years now and it’s seldom that I get rewards. I’m a minimum of 2-4x week customer and have submitted questions asking about the rewards program with no response. Last week I updated the app and have tried three days now to get the ‘Craving Something Discounted’ $1.99 Footlong Chili Cheese Coney but it doesn’t work . Pretty discouraging to think you’re getting semi rewarded for being a loyal customer to only be let down. Then being charged one price for a burger and extra if you add cheese only to find that the “Plain” Sonic Cheeseburger is the same price as the Sonic Cheeseburger $5.29 but you get all the condiments on it vs plain. Yet I can get a Quarter Pound Double Cheeseburger (with jr patties) for $3.49 or Super Sonic Double Cheeseburger (regular patty) is $7.19. I guess produce has really skyrocketed for there to be a $4 price difference. I just feel like maybe someone should be taking a closer look at price/cost of menu items and reevaluate vs having it appear misleading. Most times people don’t really look at the price differences on overall menu items ; myself included. However, after the last several days of irritation I began reviewing to really see these things I mentioned ..DaMomma74Version: 5.35.3

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