SONIC Drive-In - Order Online App Positive ReviewsSonic

SONIC Drive-In - Order Online Positive Reviews

4.8
4.8658 star

Total 19 Positive Reviews

SONIC Drive-In - Order Online App User Positive Comments 2024

SONIC Drive-In - Order Online app received 19 positive comments and reviews by users. Can you share your positive thoughts about sonic drive-in - order online?

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SONIC Drive-In - Order Online for Positive User Reviews

Hate the update!!!!Before the update, however long ago that was, the app worked great. I could immediately get on it and know exactly the balance on my sonic card, and while I was in the drive-thru line I could reload it if I didn't have enough $ on it to cover my order. Since the update it does not maintain my balance. The balance it shows is always the amount after I reload the card, it doesn't deduct my transactions from the balance...the transactions are all listed in the transactions tab, but not deducted from the balance shown on the card page. This is very frustrating because I don't have time to sit there and try to figure up what my balance is based on the listed transactions, so when I go to pay for my order I find out that I do not have enough $ on my card and then have to either use a different form of payment or reload the card and then use it. VERY FRUSTRATING!!!! I just want to know my balance please..Version: 3.0.1

Great with the occasional blunderFor the most part, I like the app but don’t necessarily love it. I don’t see that’s it’s been any faster from start to finish when I arrive at Sonic. I do like the 1/2 drinks without having to pay attention to “Happy Hour”. To be honest, I would rarely go to Sonic for a drink when I can easily go into QT (Quick Trip) and get a drink for $1.09. I have started using Sonic again because of the 1/2 drinks. If this changes, I probably will once again quit going. Twice now, I have pulled up, selected “I’m here”, entered my stall number, recurved my confirmation that my order was being prepared, and 10 min later, I still didn’t have my drink (1 order), and drink & fried cheese for the other. When I alerted them, they said the notification that I was here didn’t come through. This happened at 2 different locations. On a third order,A message came across the screen that said something along the lines of “oops, something went wrong. Please press the red button”. When I did, they said that everything was fine and the order would be right out..Version: 4.1.3

Manipulative appI like the deals. Honestly I never used to go to sonic but I do more now because of the all day happy hour thing and the random coupons. But I feel like they’re doing tricky things to get me to spend more money and really it’s just annoying me so that I probably won’t use the app anymore. Why on earth do I have to reload a card every time I want to pay? With other apps like the McDonald’s app you can just pay for what you order, but they make you reload your card with a minimum of $10 so that you’ll keep coming back. Nice try but I’m not doing that. Also it’s so annoying that you can’t see how much things cost until you check out, which takes forever to load. Want to know the price difference between a medium and large? Yeah, that’ll take 5 minutes of adding/ deleting things to your cart. I don’t know what kind of marketing strategy this is but it makes me buy less things because I get so frustrated having to do so much work to just change something from a medium to a large. They could take a few hints from the McDonald’s app for sure..Version: 3.4.11

Apple sign in not working: solution!Update: If you have this problem you can fix it by going to iPhone Settings and tap on your name > “Sign-in & Security” > “Sign in with Apple” > scroll to Sonic and tap “Stop Using Apple ID”. The next time you open the app the sign in should work. Just make sure you choose the same option you initally did when selecting to hide your email or not because if not it’ll give an error and you’ll have to repeat the steps above. Shout out to WingLust’s review for the solution! Original: I set up a sonic account through Apple a few months ago and it was fine until yesterday. When I opened the app I was signed out and it keeps saying there is a problem with the request when I try signing back in. I restarted my phone, uninstalled & reinstalled the app and tried on the latest iOS 16 and the new iOS 17 and nothing helps. I’m trying to see past order history to figure out how much people owe me for some orders and now I have no way of seeing the info, very frustrating. I see the app was updated yesterday so I’m not sure if the issue is with the latest update or not but please fix. Also, unrelated, but it’s also pretty annoying that the prices don’t show until I’m checking out. I’d like to know what my total is as I add items to my bag because some people be out here living on a budget….Version: 4.38.0

So convenient and 1/2 priced drinks always through the app?I love that certain deals are only through the app thus encouraging use of it. You get half priced drinks always when ordering through the app. Meaning it’s happy hour any time. I mean that enough is a steal if a deal. What more could you ask for? In this day and age everyone has at least one or two apps on their phone that aren’t productive and they really don’t need…. I encourage you… even if you are out of storage, replace the non productive with the Sonic app because it won’t disappoint. Lastly, when you pull in to Sonic to pick up all you have to do is check in by putting the stall number (located in the bottom left hand corner of the screen above the red button you have to press to order) into the app and your name immediately pops up on the screen letting you know where Sonic is in regards to your order. (Received, paid, in the kitchen and on the way if I remember correctly or something along those lines).Version: 4.14.3

Would be 5 stars...1. ...if they started prepping your order as soon as you tapped “I’m Here” instead of waiting for your stall number. So I can have them start prepping before I get there so that it’s almost ready by the time I get there. Sometimes I get stuck at the stop light right next to my local Sonic and this would alleviate the trip time. This is functionality that the Chick-fil-A app has had for about 5 years now. 2. ...if they allowed you to combine gift cards to be on your “Sonic Card”. I have 3 separate gift cards but because not 1 of this is enough for my total order, I have to use 1 sonic card and then pay with my credit card for the rest. This is functionality that Starbucks has had for about 10 years now. I love Sonic and their food. My wife worked there through high school and part of college. They just always seem behind the times when it comes to the conveniences of fast food and unfortunately their app falls into that same category.....Version: 4.1.1

App is good but could be betterI have used the app several times now. I appreciate the 1/2 price soda perk and the monthly coupons to try different meals. Please keep that going. Ordering is fairly easy but there are several issues that should be addressed. First, there is no easy way to order drive thru. You have to put a number down but that isn’t always an option. Several stores in my area have stopped doing the car hoping. This means only drive-thru is available. I recommend an option to pick up an order in the drive-thru. Second, there is no way to tell that what you are ordering isn’t available. You need to make it easier for business to communicate with app orderers when that is the case. Several times I’ve had to get something else or just get reimbursed. Not fun. Finally, there are times when I’ve been totally ignored despite ordering ahead. Wait times of over 45 minutes for ice cream. What? There needs to be a way to ask for status if after 10 minutes or so you don’t see anyone (the button was not working). Maybe an indicator that estimates a time and when time is not met a person can provide a status like “sorry the ice cream machine just broke”. Or “we just have two people working here your patience is appreciated”. That’s it. Fix those things and you’ll have a great app and a better business..Version: 4.26.0

No helpI added $20 dollars onto my app and now I’m not able to use the money. I get all the way to the check out after selecting the location and it won’t let me check out. I added the money around the 1st of October and called about it not working on the 10th. Went to try using the app again after being told I need to reset my password which has been done several time and still nothing. Called back in today the 25th a second time and still nothing has been resolved or looked into further. Was told on the phone today they would look into getting the issue resolved but had to look and make sure everything is getting fixed. So apparently I’m screwed out of the $20 I spent to use the app cause nothing has been looked into apparently. Way to treat a customer SONIC!!! Talk about customer service 15 days and still not able resolve the issue..Version: 4.30.0

To customer “ArlinJames”Wow…what an amazing review you wrote on Sept 17. Thank you for reminding us that we have the power to make our world what we want it to be. We can choose to be that customer who is impatient, annoyed, judgmental and unkind, or we can choose to be gracious, kind, understanding, and generous. Either way, we will make an impact on others, which can easily impact the next person(s) they interact with…and with that, a ripple effect has been put into motion. I am nowhere close to being perfect; I can be that rude customer who no one wants to deal with. I can be that person who pushes someone who is barely holding it together past their breaking point. I am grateful to have learned to keep things in perspective…most of the time. I am grateful to have learned how easy it really is to offer grace and kindness…most of the time. And I am grateful for second chances, because there are still so many times that I get it wrong. Thank you, ArlinJames, for writing such a powerful message and for doing so with great humility and kindness..Version: 4.31.0

My review with a tip!I just learned about this app this morning and I was all Gung-Ho about using it because everything that you order off of the app is half off which is “fantastic” in my book especially because prices on everything has gone up ridiculously. Just thought I share this tip with you all just in case you have the same issues I ran into. I had a little bit of issues adding my card to the app. If you’re having the same issues as I did it might be because your email address, you have to use the same email address you use for your bank account. Hope this helps! If not they have a customer service number that you can talk to a real person that you can understand! Crazy Right? Although they did not solve this issue I did. Just a process of elimination, there only the customer service people not the tech people but the guy I talked to was “on it!” to make sure this issue was resolved..Version: 4.28.0

Doesn’t work since last updateI am a frequent flyer to Sonic it’s my go to for a drink. The app is the only way to get half price drinks and I love it. However after the last update I’ve been having issues and the location in my town says to call and I do but they do not help me. It’s now taking forever to load and then charges my card whilst loading. Then when I push check in after it FINALLY loads it says “ there was a problem with your payment, push the red button and a carhop will help you.” But it’s already charged my card. Then 15 mins later refunds that. This leads to me NOW having to pay full price and I’ve just not even gone back since this. Can y’all PLLLEEEAASSEE update the app to stop all of this. Mine is up to date and I’ve done nothing different. You see my account and how much I use the app. Please help me. Email me back about this..Version: 4.4.4

App needs work!I liked the app before you changed it, now there are glitches galore first of all, the location seems to be randomly chosen for you! You can be sitting at the drive in, place an order on the app and as soon as you click pay, it tells you “OOPS YOU WENT TO THE WRONG LOCATION”! It’s smart enough to know where you are, just not smart enough to place the order at that location! And then the fun starts! The employees at the Sonic where you are at, claim there’s nothing they can do about it, they have nothing to do with the app and you will have to call the phone # in the app! Good luck finding that number, it’s there but it will take a lot of digging and clicking to find it! And then after arguing with the representative for the Sonic app for 15 or so minutes, and them trying to convince you to drive across town and pick up your order, they will reluctantly agree to refund your money, in 7-10 days of course! There are other glitches that I won’t get into but the biggest. To me is that you cannot add to your order once it is placed, stupid!.Version: 5.39.7

Sign-in with Apple not working: solution!Update: after searching for a solution, I learned that if I went to settings, then tapped on my name, then on on my name, then on Password & Security, then on Sign in with Apple where I stopped using Apple to sign into the app. Next I went back to the app and chose Sign-in with Apple and it worked! I have my receipts and everything back!!! Original:I get a message each time that “There was a problem with that request. Please try again later. “Since I joined with an Apple sign in, I’m stuck. I tried sending a message to support but have not yet heard back. Here’s the problem. I jumped through all the hoops to verify that I’m a teacher to qualify for teacher discounts. In addition I cannot setup a new account or I lose my history, points, and favorites. Along with that, there’s the problem that Sonic’s system responds that my email is already associated with an account and I need to login with that account. Please help! I’m really missing my half price Diet Cherry Limeade..Version: 4.38.0

Been having issues lately.Usually I’m pretty happy with the app. But lately I’ve been having difficulty getting it to let me order at the Sonic of my choice. I live at one end of town and my job is at the other end and we have a Sonic at both, so I would try to order at the further away one and it would sometimes refuse to let me saying it’s too far. It’s only a 20 minute drive at most! And I get off work at 10:00 pm a lot of times and it will say can’t take my order for a drink because they close at 11:00 pm? When I’m just two blocks away? What’s up with that? Does it really take them more than an hour to pour a coke? So then I’m stuck paying full price!!! Plus one more thing, a lot of times I would like to pick it up in the drive thru but the app doesn’t give me that option to say that’s where Im at and if the window person is new, then they don’t know what to do. Sure hope these two things could be fixed. Thank you..Version: 4.0.3

Terrible Customer ServiceI used this app frequently. Several months ago I placed an order on the app. I arrived at the restaurant and checked in. I accidentally checked into stall 1 instead of stall 11. I notified an employee on site immediately. She assured me my order would be right out. 20 minutes later, I still hadn’t received my order. It had been given to another customer. I left empty handed and emailed corporate. After a few back and forths by email, they stopped responding. I was told my information was transferred elsewhere. A couple months went by, they weren’t replying to my emails anymore. I started a new complaint voicing my aggravation. I just wanted my refund. Finally, someone from Sonic emailed me from her personal email and asked for my home address. She sent me cash out of her own pocket to refund my order. While I greatly appreciated what she did, how embarrassing for Sonic as a company. They lost a daily customer..Version: 3.4.24

This app is trashThis app is completely pointless, I wanted to use it to be able to order ahead because my sonic is also trash and takes no lie 30 minutes to make 2 sodas and bring them out to me. (Even with 3 cars in the parking lot, but that’s totally beside the point, it would be nice to be able to give them a 30 minute heads up that I will be there). This app is so incredibly pointless at this point because I can go all the way ordering everything and when I go to place my order it says it cannot process Apple Pay. I put my card info in, says it’s declined. Funny, my credit card limit says otherwise but ok. So then I can’t even utilize the “half price all day!” Promo they give you through ordering through the app because again my sonic is incompetent and will not accommodate for their app having technical issues. It’s absolutely 100% pointless please fix these issues..Version: 4.10.0

FREE FOOD!Listen, I want my local Sonic to get paid. But you are crazy if you think I’m going to pay TWICE for my food. I absolutely HATE THIS APP. 4/5 times I reload and try to use it (to actually PAY for my food) it doesn’t work. I can’t order at the stall and pay with the app, I can’t order from home and pay with the app. The only time it seems to work is by ordering at the drive thru. Today’s saga ended with me (and my kids) sitting in my car for about 15 minutes after I was given my food, once again. The poor managers hands are tied because they can’t figure out how to get the money from the app, into their system. And let me tell you, if another Sonic employee comes up to me and tells me that I need to use a different form of payment for my order, AFTER I’ve already reloaded my card with $10, I’m gonna loose my mind! YOU ALREADY HAVE MY MONEY, SONIC!!! I’M NOT PAYING YOU AGAIN!!!!! And, to top it off, there is no way to use the full amount in your app. You always have to reload. Until they allow two forms of payment, you will NEVER get your full moneys worth out of this app. Unless you like making Sonic managers so frustrated that their only option is to tell you to drive away without paying them. It’s not right. I don’t want them to get yelled at by customers anymore because of a problem that comes from corporate. Fix the app, SONIC! Let me pay for my food using the money I’ve already given you..Version: 3.4.3

Such a good app but needs little improvementSonic app is one of my absolute favorite apps to use I actually use it on the daily as I look forward to my daily sonic trips! I find it tedious that there isn’t an option for “extra” when it comes to anything down from condiments to extra adds in drinks such as the nerds candy or real fruit options. I know that before you enter the stall number in the app you can press the button on the drive ins and ask for extra whatever when it comes to your mobile order but it would add a lot more ease to customers if they had that option themselves in the app. Saves us time especially if we are placing it ahead of time for pickup! Once again this app I would 100% recommend to friends and family in fact I have brought many people to the app! I’m talking to them everyone I have introduced to the sonic app agrees an extra or light option would be super convenient I hope you take this review into consideration as the ease of placing an order would increase tremendously! Thank you for doing what you have and making ordering from the sonic app super easy and a delight!.Version: 4.1.8

At first I loved this app....At first I loved this app. It was so convenient and easy to use. But since that is used in conjunction with the store, the app is only as good as the Sonic location you visit. I usually end up using it at least once a day, sometimes twice, for drinks. Which is why I loved the app...half price drinks all day if you order through the app. Unfortunately, lately my orders have gotten lost. They don’t show up on the board when I check in. Then they will disappear from the app long before I get my order causing me to worry I may never get it. So I end up still having to push the red button. Tell them my order. They have to find it, etc. And inevitably my order is often wrong. When I said something to the carhop about it being wrong she said that the order often don’t come over correctly from the app. I’m super disappointed and will probably go back to my normal drink place because of it..Version: 4.1.3


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