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- 90.0SAFETY SCORE
- 17+CONTENT RATING
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Aaptiv: #1 Audio Fitness App App Complaints & User Negative Comments 2024
Aaptiv: #1 Audio Fitness App app received 87 complaints, negative comments and reviews by users. Have you ever had a bad experience using Aaptiv: #1 Audio Fitness App? Can you share your negative thoughts about aaptiv: #1 audio fitness app?
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Aaptiv: #1 Audio Fitness App for Negative User Reviews
✓ Good but could be greatGood choice for all fitness levels but pictures or gifs for exercises would be helpful, especially for beginners. For cardio classes an option to have the class recorded with speeds in km instead of miles would be helpful as I ended my subscription due to this as it took away from my training when I was converting the speeds all the time. Love how you can pre download!.Version: 5.7.0
✓ The #1 audio fitness app has lost its valuePerfect app when you have no time to plan, pick a workout and go.....until they remove a ton of good content and replace it with all entry level workouts, remove challenging race training programs, remove rowing and boxing programs, and seem to be moving away from where their initial value was established. I recently changed my subscription from monthly to annual due to my excitement and high satisfaction with Aaptiv. Shortly after doing this, the app started to crash when I was searching for workouts and after starting a running program in addition to establishing my own schedule with boxing, rowing, indoor cycle, and strength / core- most of the great workouts disappeared. I was told an email was sent to me, which I have not been able to locate. When I followed the link in response to my inquiry, I received a very vague response commenting on how they were striving for high quality and had to remove content in order to meet their customer feedback. All of the feedback I sent to until this occurred had been great. When reading most recent reviews, it appears what occurred to me occurred to several users. As a loyal user who is strongly considering ending my membership and switching over to a competitor, I would consider alternatives and read additional reviews before proceeding..Version: 7.4.6
✓ Music licence change disappointingI used to love Aaptiv back in 2019 and was looking forward to using it again when I joined back at the gym last week. I am so disappointed with the lack of Aaptiv curated tracks now and if you pick another genre it isn’t even close to matching the workout and beat! There used to be some great classes with well known pop songs and it has just gone downhill with these license changes. Don’t know if it’s to save money but the app is not worth the price tag now! Such a shame compared to what it used to be :(.Version: 12.0.1
✓ A bad experienceLike other users here I was alarmed to see that Aaptiv took £90 out of my account without me realising I had signed up for the trial and that it had now expired. Also having now paid the £90 I find I still can’t unlock the unlimited classes because I am repeatedly told to complete one of the starter classes first (which I have done around 5 times now but still not unlocked). So £90 down and stuck with a useless app. Not my proudest achievement. Oh and also no response from Aaptiv help site when I contacted them but they did send me a survey to fill in a few days later asking me to rate how good the help I had received was. Laughable really..Version: 6.7.0
✓ I didn't like it ..Complicated better download your songs.Version: 4.6.0
✓ Terrible appI hate this app my dance teacher makes us use it everyday and I’m done with it..Version: 9.10.2
✓ OverratedThe app delivers what it says it does basically. But the trainers are hard to hear over the music, it’s unclear when you are supposed to start exercises because the trainers just babble on, and a lot of the exercises are really bad for your back and shoulders and really should be done by beginners without supervision. I wouldn’t recommend this app. It’s an injury waiting to happen..Version: 7.3.6
✓ ReviewGood App but is not ideal for metric countries. All measurements or speed on treadmill is on miles or mph. This becomes a real issue when you are using kph measured machines..Version: 5.3.1
✓ BewareRecently removed the boxing (and rowing) workout features which was the best thing about it. Beware when you sign up to do a free trial as it’ll charge you for a year long plan without warning. That’s the only reason I have subscribed and why I (begrudgingly) use. You can’t filter by equipment vs no equipment. It doesn’t store what time you exercised and what workout you did so if you liked a workout you have to remember it yourself. There are similar free fitness apps out there..Version: 7.4.8
✓ Big Fan Long Time UserI’ve been using this App for about 6 1/2 years. When I first began it was great! Great workouts, new ones added regularly and the programs were amazing. Steadily over the last 2 years it has gone down hill. The workouts won’t complete once you’ve done them, it’s once in a blue moon that new stuff is added and the glitches are becoming too much for the money you pay. Also, customer service/ tech support is not overly helpful, which just adds to the frustration..Version: 13.2.2
✓ No Good MusicI used to love this app, I’ve been using it for years (since 2016/2017) and it has helped me stay on track and really kill my fitness goals. But they recently made changes to the music and it doesn’t let you listen to the original playlist curated by the trainers for your workout - it used to give you the option to pick the original music or another genre which was great, had something for everyone. Now the original playlist option is gone and every workout I’ve tried (with every possible genre options) doesn’t match the tempo of the workout or most of the workout cues. It’s turned something I loved into the most frustrating task and on top of that it only allows you to skips 6 songs per hour (even though you’re already paying a subscription fee for the app??). Honestly such a major disappointment music is a major motivator for a lot of people - going to have to find a new workout app with all the gyms closed or try and figure it out on my own..Version: 11.1.0
✓ Used to be brilliant!Hold fire before signing up for this! Recent music licences changes have totally changed the way this app works and the enjoyment of it. Current users are unhappy and developers are not listening. Music does not match the workouts. Music provided via app is poor and if you listen to your own you can’t hear the trainer. Yet another workout ruined this morning. Totally fed up..Version: 11.2.0
✓ Include Nonaptiv workout in LogNon apptiv Workouts don’t log into the totals. Would be nice to use the app to keep track of entire workout..Version: 9.7.0
✓ What trial?I signed up for a 30 day trial that my friend sent me however I was immediately billed for 1 year at full retail. I went through the website and found that all billing disputes are to be directed to the App Store. After going through the dispute process via the App Store, this item is non refundable. Be warned if you are to sign up for a 30 day trial on iPhone that there is no confirmation of purchase screen that shows you how much or when you will pay, only a field to enter credit card details. Cheers.Version: 7.1.0
✓ They deleted vast majority of content: DONT JOINUpdate: it looks like aaptiv is working to replace some content. But the best trainers are gone, there is little variety now and i have so much negative emotion towards this company that I get angry using the app. This was my go to on a daily basis. I told everyone about it. Now i am using some other apps and realizing they are better, more about actually improving my workout quality rather than being “all levels” and with terrible music. Even more upsetting is NO updates from the company and when i tried to sign up for FB page, NOTHING, no response. I have used this app for three years! Nice way to treat a loyal customer. My earlier post (before finding ClassPass GO, with awesome rowing and cycling workouts): I went to gym today and just rowed on my own, missing the rowing workouts like mad. I looked for a kelly ride and saw you deleted ALL but 1 of her bike rides. What is going on??? We paid for a year in advance to have you just delete content. The best trainers, the best workouts. Why??? There is so much competition that will get my money when subscription comes back around. We members were your best advertisers and you screwed us.Version: 8.0.0
✓ Still charging me a subscription!10 jan - I unsubscribed twice in the past year and it is still taking the little money I have out of my bank account monthly! Not cool guys!! I have tried emailing but nothing!! Stop taking my money!!!! 31 jul - 6months down the track and you are still taking my money! Stop this please or I will be forced to consult a lawyer..Version: 6.3.3
✓ Used to love this app, but it went downhillI had Aaptiv for over a year and thought I had finally found the perfect fitness app. It was amazing to have workouts with great music and talented instructors, and I could get into the workout without having to think about anything other than the movements. It really made my time at the gym so much easier. I loved all of the options (running, strength, boxing, stretching, etcetera) and the saved workouts section. However, when they “updated” the app, they deleted hundreds of workouts (some of my favorites included) and failed to replace them with new ones. Essentially, I was paying the same amount for less. One my favorite parts of the app was having such a wide range of workouts, but suddenly, I began running out of new ones with the limited options. So, I quit the app (sadly) and I am now using SWEAT which I highly recommend (although it’s very different). I would consider redownloading in the future if the app returns to its classic structure..Version: 8.1.2
✓ For an audio only work out it’s good but...I would have kept using this app/would come back to use this app if they change two things. First, the instructors of the work out need to more accurately describe the motion or movement you’re doing. There were a few times with different instructors that I had no clue what I was supposed to do. During multiple workouts I had to stop and Google what they were trying to describe and I still didn’t get a clear answer. With audio only, descriptions need to be crystal clear and a reminder of proper, safe technique should be repeated. Secondly, the music choices are good but don’t always sync up with what the instructor wants you to do. Playing a song with a slow tempo when you’re quickly running in place is very awkward. I would like to be able to turn off the suggested music paired with the workout and play my own underneath what the instructor is saying. If this I already a feature in the app, I did not know it existed..Version: 5.7.2
✓ Good but workout programs/series changed in the middle of it...BEWARE: Before purchasing this app make sure you read the user agreement and know what you are signing up for. Having seen so many ads for a free trial period I was under the impression this was automatic. IT IS NOT. If you want a free trial period make sure you explicitly pick a free trial period membership. As for the app itself, the workouts and concepts are really good, engaging, and motivating. That being said I recently started one of the progression series but part of the way through the series reset and completely changed what workouts were a part of it. After reading some other reviews this appears to have happened to several other people when AAPTIV went through a major change, however this just happened to me and I’ve only had the app for about a week (after these changed supposedly occurred). I’m now concerned this will be a reoccurring theme and cancel out one of the main reasons I decided to try it out. With the progressions, I also wish there was an option to add the whole thing to your calendar/coach rather than individual workouts. It would make it much easier to follow and stay on top of. Overall though, the concept is great and the workouts individually are great..Version: 8.1.2
✓ Good ideaGood idea but the fundamental flaw is if the user does not know the exercise then there is no way to visually understand how to do it without searching online. Kind of undermines the point of the app sadly. I’d pay monthly for this if there were quick visuals that pop up during the workout on the ‘now playing’ screen for me to glance at. I’m not asking for video, but entirely audio only ‘can’ occasionally be too restricted..Version: 5.7.1
✓ Good but missing the original playlists.I preferred when the workout programs had music built in. I thought that having music chosen by the trainers was such a cool feature and often trainers reference the music they originally chose. I dont take the classes where you aren't given the option to select the aaptiv curation anymore...the other playlists feel completely random, redundant and unassociated with the workout. Its fine to offer them, but keep the original playlists available PLEASE. The originals are SO much better. Otherwise the app is great. With the original playlists back for all programs, I would give 5 stars..Version: 11.5.0
✓ Bugs need eradicationI used this app several years ago with great success. It was a great app to have the curated runs with appropriate music, all synced up perfectly. The encouragement from the coaches was spot on. I’ve just come back to the app after several years of not using it and I find that many of the program outdoor running workouts do not download to the Apple Watch Ultra. This is a huge disappointment as I refuse to take my iPhone brick on runs with me. I called customer service after getting their phone number from the email response and I actually got a call back! I talked to Kris and he said that they were going to be working on fixing this bug so that all the workouts work on the Apple Watch Ultra. I am extremely skeptical that they will fix this, but I’ll give them a chance. I see that this problem has existed for a long time as per the reviews. If this doesn’t get fixed I’m going to delete the app and suspend my subscription as the app does no good for me if I can’t use it on my Apple Watch. More to follow. I’ll give them a nominal one month to get it fixed and then I’m out of here if it’s not. I doubt if I’ll get a response to this review, as most of the less than positive reviews, don’t receive any response. We’ll see, and if they claim they don’t have my email, that’s false as I gave it to Kris on the phone call and they’ve gotten it several times via my customer service emails. Get to work Aaptiv!.Version: 13.1.5
✓ Does NOT give you a free monthDon’t be fooled. It asks for your credit card info, assures you that I won’t charge for the first 30 days, and then 2 seconds later you have an $18 charge on your card for some ridiculous app you don’t even know if you’ll use. Deeply annoyed..Version: 9.4.1
✓ DisappointedReally not that impressed by Aaptiv! I downloaded it in early December as I’m away with work and don’t have access to my PT and where I am is a little unsafe to run outside. I thought that this app would be just the thing I needed to fill the void during my 4 months abroad. With treadmill / static bike and S&C classes. I’ve now used the app for a month and have to say it really just falls short! The video cues don’t always load. When they do they don’t necessarily show what the instructor is trying to motivate you to do. I spend a lot of my time listening out for the variation that they’re trying to explain and find I often don’t “get it”. For reference, I’m an ultra distance runner and S&C is really important to me and having the option of many varied classes really helps in that regard. Unfortunately, for me and given the lack of correctly coresponding visual cues I will no longer be using this app. Wasted a year’s subscription to discover this but that’s okay. I’ve now started to use the Peloton app and for me this offers what I need with video instructors showing exactly what they need you to do both before and during. Plenty of outdoor and indoor sessions as well as strength etc and you don’t need to own a Peloton piece of kit to use it! My advice for all apps like these is take the chances with their free introductory offers and jump around until you find what works for you. Aaptiv falls short for me but it may be ideal for you!.Version: 12.5.0
✓ Sort the watch compatibilityI love this app but I keep starting a workout, my watch registers that I’m doing an Aaptiv workout and tracks it (it would seem) but once it’s over I look on me watch workouts and health app and it’s recorded a 3 second indoor run with no cals burnt? Seems stupid but it’s so frustrating doing 40 mins hard graft and your app doesn’t register the workout on my Apple Watch? Sort it out..Version: 10.1.0
✓ Great coaches, not enough runs, buggy appLove Ackeem and Michelle. Addicted to the running programs but need more. So disappointed when the app stats don’t register workouts or gets distance wrong. I just did a 6 mile run and the app has registered 1.9. Please fix..Version: 13.0.8
✓ Security breechThis app has the worst customer service I have ever experienced. Just bot after bot after bot. Fraudulent charge on my card and no one seems to care. I can’t believe the lack of interest they took in my matter. Check your credit cards as your app is not reflective of your actual subscription and the bots won’t help you..Version: 8.3.3
✓ Super DisappointedThis new update has garbage music. None of the workouts match tempos anymore. Not motivating at all. Going to be messaging to see if I can get a refund on my remaining months..Version: 11.5.0
✓ Great Tool For Weight LossUpdating this review. Aaptive has gone down over the years. Old favorite trainers have left and new ones have arrived. Levels have been replaced with “All Level” programs that force you to figure out the training on your own. And length of programs have dropped. Very disappointing in the direction they’ve gone with the programs in the app. Was a 5 star app, now more like 3 at most. ——- I went from 300 lbs to 180 lbs and a big part of that was the classes and motivation from Aaptiv. Lots of classes that vary in intensity, time, distance, speed, and focus. The coaching and music selection are top notch. For those who want something different in their workout routine to help keep them motivated, I can’t recommend Aaptiv enough..Version: 9.4.6
✓ Won't stop charging me even after I cancelledSupport is non-existant and can't actually speak to anyone to get them to refund me as I cancelled the app before my "free trial" ended. The app is not worth it..Version: 5.3.1
✓ Buggy and disappointingGreat concept and variety but poor execution. Crashes in the middle of streaming workouts despite being connected to wifi. Same playlist repeated by genre every time you select it. Limited skips. Downloaded workouts often won’t play or crash halfway through. This app isn’t cheap - plz fix!.Version: 12.4.0
✓ Not for me but may be for youI need music to run, I find with music I can zone out and enjoy my surrounds. I thought having a personal trainer along would be good and if you are motivated by this then this app would be perfect for you but alas not for me. Also I expected less talking and more music but obviously that reflects my personal preference..Version: 6.3.0
✓ Can’t get past surveyWould like to experience this app but there is a glitch where I am unable to add my birthday…1 star until fixed as can’t use this app at all. Useless.Version: 12.4.0
✓ **terrible service** May never go back to the gym**wow! - I have been using this app but circumstances have changed. I was automatically recharged without an e mail that my membership automatically renews. When I asked for a refund and to cancel they refused to refund me but will happily cancel my app? What gives!? This is a pandemic and times are tough! This is terrible customer service and I hope others are aware of this scam to auto renew without notice! ** Since the pandemic started, and I was 3 months postpartum I’ve been using Aaptiv. I can get in a workout 5 days a week and love the programs mixed with different workouts to whatever I’m feeling. The workouts seem endless! Love that it’s audio so I can take my mini speaker and work out anywhere— a requirement with a toddler on the move! The trainers are great and it feels like they are right there with you! They know when to put the push on when you feel like quitting..Version: 10.13.0
✓ Terrible support!I signed up got the trial and have tried many, many times over several days to simply log in either through Facebook or using email and password. I’ve successfully reset my password many times and still can’t log in. I have emailed customer support and got no response. I finally found a phone number for customer support and called and of course no one answered. I had to call and leave many messages before I finally got an email telling me to update the Aaptiv app. I had already deleted and reinstalled the app many times in an effort to successfully log in so the app was already updated. The aaptiv site indicates the schedule for chat availability, but it is false as there is no chat available during these times. I can’t stress the frustration of simply trying to log in after giving my credit card info and setting up an account. I’ll bet they will be very efficient about charging my credit card though even though I have never once been able to successfully log-in. I can’t even log in in order to cancel my subscription. Save yourself the frustration and find another fitness app..Version: 9.2.0
✓ Don’t waste your money!!!Even if it’s free in the app store, you still have to pay for the workouts with a monthly subscription. If you truly think people are gonna lose weight, especially students who are broke to use this app you are wrong. Students don’t have that kind of money to spend on an app that will tell them to run or do some stretches. I am saying this because at least make some things free, but nah, you have to get the monthly or yearly subscription. Don’t get this app, there are so many out there that are better than this scam. Oh ya plus false advertisement that’s low even for an app that is the “app of the day.” The 1 year + money back guarantee is fake, many reviews have been saying the same thing. Do not waste your money, there are many other apps that are better and are free!!! you shouldn’t pay that much money for your own health..Version: 8.1.8
✓ Doesn’t work with Apple WatchThey took alway the Apple Watch feature, don’t waist your time and money. They really don’t care... really expensive subscription with poor features and experience. Update an app making better taking a great feature like that , what a joke..Version: 11.0.2
✓ Used to be amazing, sadly no longer value for moneyI have been using this app since it was called sky fit. The unique mix of fantastic music with engaging trainers and a wide range of exercises included a range of running programs from 5K walk to run to marathon training. There were some awesome rowing workouts and a boxing program too. A few weeks ago There was a significant change in the train is available and last week I massive number of classes were culled. I was midway through a strength training program as I was annoyed. But it wasn’t a major inconvenience. However some members had when using it for marathon training which severely affected them. The main complaint for me is there is now next to no variety., The music has changed from being good to be in generic electro pop which is awful to listen to. I’ve cancelled my membership and I’m looking for a replacement..Version: 7.4.6
✓ So close, yet needs polishI’m still in my trial and at the moment I like it. I really liked the coaches, and the Coach section is totally customisable. Don’t want to do Strength workouts on Monday? Just drag it to another day. Want to try another work out on another day? Just add it to the schedule. So many other apps ignore your own schedule. But there’s a lot of little niggles here and there that let the experience down. First, all the guides are in imperial measurements, if you’ve grown up in metric and your gym (yes, even a UK based one) has everything in Kms and Kgs, you have to take yourself back to school to do conversions. Second, not every exercise has video attached to it, and you can’t view the videos in offline mode. I have no data in my gym (it’s two stories underground) so that’s a shame. It’d also be nice if it was specific about what equipment is needed - they generally say things like “Dumbells” but when listening the coach will say “you need two sets of dumbells at these weights”. It’d be great if that was known upfront as I prep. Finally, the app, while looking great, doesn’t have all that polish I find I have to force quit it just to make it do what I want. Like you can’t seem to download a workout and go away, to look at something else. Or tapping an exercise card would stop accepting future taps. So close to being great. I’ll probably stick with it though, I’ll just have to get out my calculator every now and then..Version: 8.3.6
✓ Charged my credit card after I cancelledI cancelled over 6 months ago and they just charged my credit card for another year! Total scam..Version: 12.5.0
✓ ScamThe “free preview” cost money stay away.Version: 6.3.0
✓ SubscriptionI cancelled the subscription through Apple a month ago and after the month Aaptiv charged me the whole years subscription. I asked for refund the only email I received was your subscription was cancelled and you will receive refund and just after 3 days they put another monthly charges to my credit card. Really bad service and now I am $145 out of my pocket just because of this ridiculous app..Version: 5.5.5
✓ Removed a lot of workouts without noticeCancelled my subscription but was suddenly billed again. Do not download this app..Version: 7.4.7
✓ Good but not yet greatAs a beginner in yoga, Pilates, and stretching, I’m not as familiar with the poses, moves, or stretches just yet. That makes it really hard to follow the instructors if you have no idea what the coach is asking you to do. So instead of a workout taking ~20 minutes it actually takes a lot longer for me since I have to stop the workout, figure out what the coach wants me to do, then continue. It would be much easier if the workouts had video or at least the motion graphic that shows how to do the move for every workout. It would also be great if these moved as the coach progressed so the user doesn’t have to manually stop the workout, find the position, and then continue. Also, it’s great to have a reminder to eat something fresh everyday but offering some recipes would be even better! Hopefully some of this feedback is already being worked into the app. I’m not sure I’ll continue on if it stays as it is for years to come as he there are much more comprehensive workout/training apps to choose from..Version: 9.10.3
✓ Love fading fastI’ve loved Aaptiv for almost two years excellent coaches excellent choice challenges and support I’ve lost 30kgs and you guys have been by my side all the way. I’m really sad with the music changes and it makes me not want to turn to you each morning. Instead of real songs by real artists I can sing along to we now have lift or Seattle to store music which doesn’t match the coaches discussion points at all it feels disconnected and cheap. Honestly I’d pay more for the real music if that was an option not sure why you have gone down this route. I know for some I can choose the Aaptiv curated music which still matches but for more and more it is bland unmatched musak and I’m hating it please tell me this isn’t permanent?.Version: 11.1.0
✓ This App is a Scam!!I downloaded the app months ago and received an email from Self Magazine that they were doing a 1 month fitness challenge. The challenge let you sign up for 1 month free. I just got a charge on my visa as I was somehow subscribed to the app without knowing. Contacted customer service and they would not give me a refund because "their payment processor and accounting system doesn't support it" which is total BS. Any app that signs you up for subscriptions without knowing is a scam! There's no place on the app either that says your subscribed. It was also charged in US funds on my credit card which increased the price! Total scam, stay far away!! Shame on you people!!!!!.Version: 5.3.1
✓ Used to be my absolute favorite training appAaptiv played a huge role in me getting in shape last year. Particularly Meg’s cross train to 5K program. Now that Meg and Kenta aren’t with Aaptiv, and that the majority of their workouts were deleted, I find this app to be lacking. They also deleted the boxing and rowing workouts from the app entirely. The trainers who are currently with Aaptiv are, I’m sure, great, but it’s a huge bummer when you develop a “relationship” to a trainer’s particular motivational style and workout type and then they’re gone, with little-to-no advance notice or communication from the app. Not only are there fewer individual workouts, they have less than half the programs (workout collections to train for a particular thing) as before, and the programs they do have are generally just cobbled-together collections from existing workouts. This results in disjointed programs that don’t really build on each other; essentially it’s just a list of various workouts (of annoyingly various fitness levels) that don’t have much cohesion. Unfortunately, after being a subscriber for years, I’m cancelling now that I can’t get what I want from this app anymore. Thanks for the good times Aaptiv..Version: 8.0.9
✓ Music change ruined this appI get the idea behind giving users the option to pick what music they want to listen to but when most trainers on the workouts base their coaching off the beats of music that you CANT choose it’s ruined! Missy Elliot workout but can’t choose missy Elliot playlist? Fire whoever decided this update was a good idea. Give the option to use the aaptiv curated playlist, the one the trainer is speaking about and basing cues off of. This was the main thing that set this app apart..Version: 11.3.1
✓ App erasing downloaded filesI like to use this App for jogging and meditation. However this App is a real painful experience! At least once a month it erases all my download on my watch! Everytime i have to hit download, often runing my workout because i was counting that the workout was downloaded and ready for use! I will cancel and never renew, too frustrating!.Version: 13.1.1
✓ Great idea but a lot of improvements neededLove the idea. The app came in very handy and I would sign up if the following were met. Also it’s too expensive... but most importantly I had issues with some of the exercises for beginners: some of them I felt were too advanced to be marked as beginners. For strength building I didn’t understand what the trainer was referring to. Moreover, I started doing a program which I really like but I ticked only indoor exercise and would still get outdoor recommended to me. I would like to see a full program of exercise that’s good to do at a gym. There are issues with the actual app itself; I feel the design of how you interact with it needs to be more thought out (appearance is really nice though). It should be easy to cancel subscription..Version: 6.5.2
✓ DisappointedI had Aaptiv for 3-4 years then last year they stopped having curated playlists that sync with the workouts, which was literally the thing I loved the most. I cancelled my subscription then missed it so signed up again a few months after it expired but now I wish I didn’t. They brought back curated playlists but it seems like the song selection for them is very limited; I feel like I just keep hearing the same songs over and over and they’re not exactly popular songs or ones that I enjoy. I want the music to be synced with the workout instructions and I want it to be what it used to be. All the curated playlists are basically electronic but you used to have 90s themed or Hamilton themed or songs from a specific artist for the whole workout… things like that. But that doesn’t exist anymore so the workouts are not as engaging or fun. I feel like they just wanted to save $ on the music but I would’ve gladly paid a bit more for the subscription to keep the music the way it was..Version: 12.4.5
✓ Was 4 StarsThen they added choose your own music... sounds great right? Wrong. The beats don’t line up with the trainers now. Throws the whole workout off. The trainers used to pick the perfect music. Now it just sucks. Seriously thinking about dropping my subscription which sucks..Version: 11.1.0
✓ Audio led workouts leave you wondering...This app was recommended to me so I tried it and paid for it. The trial period is only 7 days so I’m surprised they get new users at all. I would not have tried it post trial except my workout buddy uses it. The exercises are audio only with short videos to teach you the moves. HOWEVER the videos don’t match the workouts. I did side lunges to match the video instructions but then heard a cue to start the next move: side lunges! I discovered the next round that it was side squats but as a beginner didn’t know exactly how that should work. Some videos are missing and some don’t match. Example: video instructions were for standard sit-up but the audio prompted lay flat, sit up, fold to touch toes. THE MUSIC does not match the reps. This bothers me immensely and the beat is the reason to work out to music. I expect a paid app to have the music synced to the workout and transitions between songs to only happen between moves. I liked these last two workouts by “Kenta“ but wouldn’t actually recommend this app. I’m not motivated to continue especially with the music issue and guessing how to do each exercise..Version: 10.11.0
✓ Good but....It seems very American geared. And also assumes that your elliptical has both incline and resistance which makes it difficult to work out how to do elliptical work outs when yours only has resistance and no incline. Perhaps this needs thinking about. Also, speeds for treadmills could be given in both MPH & KPH as the machines I use only have KPH so I spend some time on a conversion site during the workout which is not ideal..Version: 6.3.4
✓ Don’t Download itWorst kind of app you have. Even charge you even you cancel it within 7 days. It’s 3rd month, have cancelled my credit card and apple account to stop them. Exercises are same as any other free app - Nike training, Bodyweight, Fitness buddy all are way superior free apps. Don’t waste your money. At the end good diet, regular gym and staying focus gonna get you where ever you want, Get Free apps or even follow instagram bodyweight something page that’s all you need..Version: 6.3.0
✓ The best fitness app out there!I am a long time runner (over 40 yrs) and Ironman Triathlete. I train a LOT at swimming, biking and running. And I get bored when I have to train so much. I also work full time and then some and I live in the Northwest where it snows, rains and ices up a lot, so a lot of my workouts are indoors before I go to work. This app has breathed new life and motivation in to me. The trainers are amazing, the sound tracks are amazing and the convenience is amazing. Not to mention I am working harder than if I had to do these workouts on my own. The treadmill and strength combined workouts allow me to be more efficient as I not only get is speed work, but some serious muscle work. I have used several other apps to include Peloton (video based) and love this one so much more. The variety for different types of workouts is fantastic. And now that I can get it on my Apple Watch too, possibilities are endless. Many thanks to all the trainers for keeping me strong and motivated and for sounding so dedicated to the audience. Love the encouragement and the pushing to the next level. I actually want to even get up earlier so I can have Ben in my ear while I pound the pedals on my Triathlon bike on the trainer. Keep up the great work!.Version: 5.7.1
✓ DISGUSTINGDo not download this app I signed up as part of an online cashback scheme which said I would be rewarded if I signed up to a free month with this app. I did so and cancelled my free month and thought that was the end of it but oh no! This morning I checked my bank account and saw that they have taken $100 or £75 from my bank account and I do not know why! I have not made any in app purchases signed up to anything on the app as I said I cancelled my account!! I never thought I would be planning to take legal action against the company of an app that I downloaded I thought the Apple App Store protected against fraudsters and scammers and people that steal your money straight out of your bank account. The audacity!.Version: 6.6.9
✓ IOS issuesBeware! This app will not show up in your subscriptions on your iOS device. They direct bill you (not Apple). When you try to go to their customer support they give you the support line for Apple. Because Apple doesn’t charge you they can not manage it..Version: 11.0.2
✓ It just not the same anymore.AAPTIV was an outstanding app for running training. A while ago there was an update. It has not been the same since. The third party music and some training sessions not compatible with a watch is very disappointing. It just not the same..Version: 11.5.0
✓ Sponsors a racist homophobeThis company needs to pay better attention to who their sponsoring and having promote their app..Version: 9.9.0
✓ Keeps crashing after recent update!Love the app but after the recent update it keeps crashing on my phone! I’ve tried deleting and reinstalling the app and turning my phone on and off, but nothing works..Version: 9.9.0
✓ AnnoyedApp was good till the last update was done, now i cant even open it . It just crashes.Version: 5.1.0
✓ Very overrated1 - as far as a training app goes, it’s pretty bad. Trainers vary from OK to awful. Routines are blah. I prefer my own playlists as well. 2- the 7 day refund is a scam if you buy it through iTunes. I cancelled after 1 day (all I need to know it was pretty bad) but iTunes says it not eligible for a refund. Incredibly misleading by Aaptiv not to clearly disclose that..Version: 9.7.1
✓ Deleted Rowing Workouts & Changes w/o NoticeI took the plunge and joined Aaptiv probably close to a year ago. It took me a while to use it consistently because they were trying to fix advertised functions that didn’t work—like the ability to download workouts on your Apple Watch. (Still no idea if that works. I finally gave up on that.) Recently, however, they removed all of their rowing workouts. There was no notice about this. I went into the gym one day and tried to pull up a rowing workout. At first I thought there must be a problem with my phone, but after wasting 5 minutes of my gym time trying to figure out what was going on it was clear that they’d just deleted them. They deleted them without adequate notice or even feedback. Weeks later there is just one rowing workout on the entire app. ONE. That’s crazy. Variety and choice is one of the things you expect from a fitness app. You also expect a high degree of consideration for customers for an app that’s $100..Version: 7.4.7
✓ Bad experienceI tried to cancel my subscription through the app before the 30 day trial was up (I didn’t even use the app for 1 workout during that time) and got a message that there was no subscription. Thinking I was organised and happy to move forward with life, I forgot all about it. That is until they took the money from credit card anyway. And not ones for a month by month type subscription- we’ll take a whole year from you straight up. Customer service advises that I needed to cancel my subscription prior to the trial finishing via ‘any means’. Any means other than their actual app. Apparently could’ve emailed or told them on Facebook. Seems to me like a money grubbing way to do business, but apparently that’s how they work. Be aware....Version: 5.7.1
✓ WAS Brilliant - recent music changes awfulThis was my favourite app for exercise and motivation. Coaches brilliant and used music to motivate and push, which you could download when out of wifi service. But not so now, any of the workout you can download but not the music. If you are in service the music does not match the coaching. So when they say” sprint when the beat drops” there is no drop. I loved this app and recommend but so dissatisfied with the update. Come on Aaptiv pleaee hear your customers.Version: 11.1.0
✓ App doesn’t work on iPhoneI purchase this app and joined a program however the close button on the top left hand corner is in a position that is overlaid by the phone time and you can’t close the program page and return to the main app functionality It’s really annoying that I have to remove the app and re-download it every time I want to use it.Version: 13.2.2
✓ Better than peloton, great for audio onlyUpdate to my review: I hate what they’ve done. While in theory it sounds nice to be able to pick our own music, my favorite workouts were the ones the trainers timed to the music—particularly Jon’s runs. He timed the sprints and other challenges to the drops and to the beat. Now the songs don’t line up at all, and it is much less enjoyable. Disappointed. Original review: I have been using Aaptiv for almost a year now. I tried a month of one peloton also, and I decided to stick with Aaptiv because of the variety and number of workouts and the trainers (my favorites are Jon, Kenta, Aakim, and Casey). I use outdoor running, treadmill, and strength workouts. Also, Peloton had a lot more explicit music, which I didn’t want and had no way of turning off (if I remember correctly). Aaptiv has some video workouts, but I rarely use them and find that the audio cues are very well done. I rarely look at the video moves during an audio workout, but if I did it WOULD be nice if the video moves would cycle through during the workout to match the audio. REQUEST for developers: I’d like to be able to sort and filter through my saved, categorized workouts. For instance, I have 30+ workouts saved in my personal Running category, and I’d like to be able to sort by length of workout, intensity, trainer—but especially by length of workout. Thanks!.Version: 11.3.0
✓ Shocking operations proceed with cautionAaptiv will continue to attempt to take funds from a credit card you’ve removed from your account, resulting in dishonour fees. Lengthy attempts to get this resolved via support team. They’ll throw courtesy periods at you but won’t lift the block from your account. They can’t provide evidence they removed my credit card detail from their Payment systems after I cancelled my membership. When asked they disconnect my support chat. Finally getting through, they don’t delete your info including credit card, you have to request this and it can take 30 days....Version: 7.3.3
✓ Great app, spotty watchOSBeen using the app for over a year and thought it would be lame since there’s no video and it’s only audio motivation, but I was dead wrong. Great experienced trainers who know how the human form in motion should feel. My gripe is I try to go outdoor running with my Apple Watch, I want to leave my iphone behind, but lately, the watch app has been buggy. I download the workouts from my favorites list onto my watch since I can’t stream, and when I click to start workout, it disappears and gives me the option to download the workout, essentially deleting the workout that I just downloaded. Also, when it was working using only my watch, it wouldn’t sync with the app to signal that I completed the workout, which would be helpful as I track my progress through your fitness tracts. I enjoy using the app when solely on my phone and I do an indoor workout, but the Apple Watch component needs some work. Keep up the excellent work, looking forward to future releases..Version: 8.1.3
✓ Trainers are excellent, but that’s testament to them, not the appUX for the app is atrocious, it often fails to sync with my Apple Watch and the search functionality is probably 10 years behind where apps should be with their search capabilities. I can’t see workouts that I had planned for previous days if they’re a part of my calendar and often there will be an issue with the sound starting meaning I need to restart the workout a few times to get things going. The only thing keeping me from cancelling my subscription is that Apple Fitness+ doesn’t have audio workouts. Once they have them, I’m out..Version: 10.14.0
✓ Where are the good indoor cycling classes gone???I have been using aaptiv for almost 2 years now and the only reason I subscribed and paid for it is because of the spin classes. My work makes it hard for me to join spin group classes so I use aaptiv for my cardio. Last week I have noticed that all the advanced spin classes that are more than 45 minutes are gone?!? I always do advanced spin classes that are 45-60 mins to fill in my cardio needs. Can you please let me know if you have plans to update your list of classes soon? As I’ve paid a lot of money for this subscription and now the only classes that I take are all gone!.Version: 7.4.7
✓ Stole my moneyI originally thought this was a great app, I loved the features and the variety of workouts. But last night after my 30 day trial finished, $140 for a yearly subscription was taken out of my account without permission, and I am appalled with the dishonesty of this app. I can confirm I will no longer be using this app because I do not want to support an organisation that steals money from its customers..Version: 6.5.4
✓ Update Killed the app. Complete Garbage.I loved this app. Then they went and updated it. Removed amazing workouts like Hamilton . And now you Have to pick a music track to go over the trainers voice, which is so stupid!!! You can do a Missy Elliott workout, except you can’t listen to Missy Elliott. I am deleting this app after my subscription runs out. The updates killed this app..Version: 11.3.0
✓ A fan except for the maternity programmeI have loved Aaptiv for years but now getting back into exercise in my second trimester (having been unable to workout in the first) I am finding it all a bit demoralising. Had to pause the first workout halfway through and then in the second, a treadmill workout, the expectation is to run 4 miles (6.6km) in 26 mins?! Sorry whut?!.Version: 13.0.8
✓ Awesome app for Cardio!Awesome app for motivation on the cardio machines and for your general body weight movements however I have given the app 3 stars as it would be really great if they could include demonstrations of some of the weight exercises! I find myself having to listen to the weight workouts first and then having to Google some of the movements they are referring to so I can complete the workout correctly. Worth the money though, my very own pocket personal trainer!.Version: 5.4.0
✓ Cannot see exercises while doing themSorry guys but the Nike training club app which is FOC is far advanced to this bought app as you can follow the exercises on screen while doing them and don’t have to choose between watching a timer or doing the exercise. If you can combine it like they have I won’t regret paying for yours!.Version: 8.3.2
✓ Used to be greatI used to love this app but the latest update to music ruined it, the curated playlists that matches the tempo are gone. I think they cheaper out and moved from mainstream music to a cheap source.Version: 11.2.0
✓ NopeI bet I would’ve loved this app but they’re sponsored by a racist, homophobic, transphobic and sexist boy on TikTok I could never support an app that supports people like that.Version: 9.9.0
✓ Major issues with bufferingThe concept of this app is great. However, I have a major frustration with how every workout buffers about every minute and then replays the last 30 seconds of what you've heard. Spin classes would be great if they would buffer and there is no point in doing the yoga unless you are experienced.. there is no explanation on how to do the moves nor any diagrams..Version: 5.4.0
✓ A good app but with irritating musicThis app is great for entry level workouts. Although the mid to upper level of workouts are good quality in content the music drives me potty. Firstly the levels are too loud and you struggle to hear the instructor. Secondly the music is completely irrelevant often not in time with what the instructors says and lastly sometime I don’t want music (for example when I run 10K I like to listen to an audio book). So the app is really letting itself down by not giving the option for users to select their own background music. I won’t renew my subscription until this is possible..Version: 5.8.1
✓ Latest UpdateApp not working on Apple Watch since latest update..Version: 9.7.0
✓ Good but User Interface could be improvedI really like the content! It was my first time using the workouts yesterday and I really thought it was great, especially for someone like me who doesn’t particularly enjoy working out. It is a game though that the user interface is not easier to use. The actual app set up/functionality could be a bit off putting for people who could really benefit from the workouts. It would be really great if the following improvements to the app could be made: Scheduling! The scheduling functionality is not great. I got to the gym a bit later than planned yesterday and found that my saved/scheduled workouts had disappeared because they were scheduled earlier. The calendar/schedule is also too difficult to find and edit. This planning feature really needs to be easier and more flexible to use. Search. I like the search feature but I t would be great if this feature could be improved. Perhaps there are not workouts for created yet for the ones I am looking for yet and the option to request/vote for new workouts or targeted needs (like trx, weights, resistance bands, etc) would be great..Version: 7.4.4
✓ Why are the mileages not quite right ?Love the flexibility of doing a good work-out or in my case a treadmill run. Not having to plan what you’re going to do and rather just following the trainer. The described intensities are spot on - and the variety of tempo/endurance/interval runs as well as the lengths of runs are great! But maybe I’m OCD and nitpicking a bit but if I’m going faster than the prescribed speed (or peak speed)mentioned on the summary and consistently following the run at a faster pace - why is the mileage almost always wrong ? My mileage is always less - despite going faster. Makes no sense to me ??? Disappointing if you’re trying to accumulate miles as you can’t trust the headline summary mileage. Well on my tread anyway!.Version: 10.12.0
✓ Not what it used to beI first purchased aaptiv in around Jan 18. I used it to get me back into running and through my first ever half marathon. They took fitness and athleticism seriously, as well as catering to a more beginner market. Less than 18 months later it’s a shell of its former self. No more running training programs of any length or substance, no technical trainers and hundreds of workouts removed over the last few weeks. Anyone who was mid way through a marathon or 10k program, tough luck. Speculation is that they are preparing to sell or go public or something. Speculation because communication from aaptiv has been woeful. Either way it’s lost it’s magic for me and I won’t be renewing..Version: 7.4.6
✓ Aaptiv where ya at?So I’ve been a loyal Aaptiv member for 4 years now and experienced what many other years stated in their reviews three years ago with the massive data wipe. I was in the midst of their half marathon training program and one morning I woke up to do another workout and everything was gone. To say I was furious was an understatement. Since then they’ve revamped the app and brought back the half marathon training program among many others. The music choices for workouts feature is nice but I find that the songs don’t align with the workouts anymore and sometimes either the music is too loud or the trainer is too loud making me pause the workout and play with the finicky volume adjustments for both only to then have to pause again to re-adjust it with the next song. Further, not every workout is compatible with the Apple Watch due to licensing agreements…..somewhat of another let down. The trainers are phenomenal but the app quality seems to be decreasing the longer I’m a subscriber. I would opt to pay more for better/more refined features and to have the ability of every workout available on my Apple Watch. Can’t say I enjoy taking my phone on 8+ mile runs…..Version: 12.3.1
✓ Recent changes disappointingWhen I initially tried the app, I was pleasantly surprised. Having just audio to rely on for your training...I was skeptical since I wasn’t sure how you could vocalize transitions during training but found it was easy to follow. They had great trainers as well. HOWEVER, 3 days ago, the app suddenly deleted a whole slew of content without any notice (AAPTIV says they sent out a member wide email weeks ago, but I never received this) In addition, I was in the midst of a training program - so I open the app this week to find that my progression is also gone. AAPTIV should have found a workaround for existing subscribers currently doing a training program. In addition, member communication should have been done within the app prior to deletion. AAPTIV definitely messed up with this content “update”. I wrote in to explain the situation and the only response after saying how they botched this was “We are sorry to see you go but wish you luck”. They are missing the entire point of this exercise. AAPTIV has an active member base; I saw that quite a few members were complaining about the same thing - AAPTIV should learn how to better communicate and FIX this type of situation where CONTENT is paramount. I’m disappointed they don’t seem to care about soliciting feedback. I will be cancelling my subscription and trying out the GO audio fitness app instead from now on. I see their ratings are good...I wish AAPTIV “well”.Version: 7.4.6
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