Homebase: Staff Scheduling App Negative Reviews

Homebase: Staff Scheduling App App Complaints & User Negative Comments 2024

Homebase: Staff Scheduling App app received 32 complaints, negative comments and reviews by users. Have you ever had a bad experience using Homebase: Staff Scheduling App? Can you share your negative thoughts about homebase: staff scheduling app?

Homebase: Staff Scheduling App for Negative User Reviews

✓ Message notifications and Shift changes won’t updateWe’ve had a decent time using Homebase at my work, but everyone on our team has mentioned that it’s frustrating that the notification numbers for messages are just a running total, and they don’t update once you’ve read a message. Also some of my employees won’t get certain team messages at all- they’ve even pulled up the chats and showed me how it won’t update. As a manager it can also be frustrating to not have the option on the app to see at a glance what schedule changes have been proposed, and to try to delete them if possible. One time my app was open and my hand must have brushed it, causing some accidental changes to shifts, and I can’t see what was changed, only that there are 9 proposed changes. I’ve tried quitting and re-uploading the app- three weeks later those 9 proposed changes are still there and I can’t clear them. I can now no longer make changes to the schedule on the app because I have no idea what those accidental changes were and don’t want to approve them..Madison MafiVersion: 4.09.1

✓ Homebase not working for me!Homebase says my number is already active ... but it’s not letting me go in... when I go to sign in with my number, it says welcome back then says it is going to send a code to my cell phone so I can finish signing in... but I do not get that text with the code!! My manager has tried many times to try and make it work but nothing works!!!.Johie15Version: 3.52

✓ TrashThis app is pure garbage. It’s great that it gives me money, but my god the issue is for absolutely no discernible reason this app just takes forever to load anything cannot connect to the internet/use data. it’s profoundly infuriating and genuinely unbelievable that every other app on my phone has no issue loading or connecting to the internet whatsoever. Yet, when i open homebase I am conditioned to expect to wait 2-3 business days to clock out or look at my schedule. what’s the excuse??? what’s the reason??? no other things on my phone have this issue; why homebase??? i’ve troubleshooted it time after time. yet this garbage app does not ever load. Luckily my managers don’t mind late clock outs but others may have managers that will not accept late clock outs and the issues with this app could result in real material problems in the lives of people that use this. Unbelievable, fix. the. app..FHABFAKWCSJS SHVersion: 4.22

✓ Notifications stopped randomlyThere is a bug and I no longer receiver any notifications for messages shifts, or shift change requests. Both in app and devices settings allow notifications and I am not the only person on my team experiencing this..CapitalsunsVersion: 4.37

✓ Beware iPhone UsersHomebase is the best app i’ve used for work, except for one massive flaw: a bug that sends the wrong photo (usually a couple images back from the intended photo) on iPhones. As I use this app for work and want to always be perceived as professional, this is always extremely awkward and uncomfortable when this happens. It has sent the wrong photo three times now, all in company wide group chats where we do inventory. These photos also cannot be deleted once they are sent, which seems to be another bug within the app. iPhone users also do not get the courtesy of seeing which photo they pressed on before it sends, as it does not show up in the text box, but sends immediately. Again, this app is great on all other fronts. But PLEASE fix these issues. I’ve given up on sending photos through the app completely..Cutie$Version: 4.17

✓ Forces you to write review to access appAsks for thumbs up or down while trying to click in for work. Wastes my time..JjoydVersion: 4.27

✓ Needs major workI wish I had good feedback for this app but it’s completely buggy and has many errors. It doesn’t notify me of messages, it doesn’t allow me to cash out properly, sometimes it will, other times it completely takes that option away and doesn’t show at all! I’d have to delete and reinstall the app for things to properly work. Other times I’d have to re add my card all over again. I have plenty of storage, so that’s not the issue. Internet and signal is perfectly fine, so I’m not sure why this app is so bad. Sometimes I’d have to sign in after it logs me out randomly, even if I was just in the app five minutes ago. Please fix whatever this is, jobs shouldn’t depends on apps that aren’t useful especially if it’s going to be a major inconvenience for the employees. My job relies heavily on this app specifically for shift changes, schedule updates and group messages..KatanomiiVersion: 4.31

✓ Pretty good, could be more user friendlyUse the app as an employee and as a manager. It has some pretty decent options but has plenty of room for improvement It is fairly basic, allows for widespread messages to be easily sent to the entire staff and some very basic sorting into employee category to narrow message audience. However that sorting feature could use lots of improvement. •Sorting by: name, department, job title • the ability to form and save groups for later use ... things along those lines would be really beneficial. We are a very busy restaurant and as examples it would be very helpful to form (and save) groups such as: kitchen staff, dish staff, line cooks, servers, bartenders, cocktail servers-•, bartenders and servers, lunch servers, dinner servers, office staff, bus staff, host/hostess staff, etc AND all manner of combinations of the above groups. The ability to make and save different groups (or target audiences) would be very useful for a variety of announcements/messages/bulletins which frequently need to be delivered to select groups of employees. An option to form and keep groups would save lots of time and help prevent the painstaking chore of perusing the entire employee list, selecting all intended recipients and then praying no one was overlooked before sending!.Word Loving WomanVersion: 3.67.1

✓ Does not work in AustraliaRemove it from the Australian App Store or fix the SMS problem..Powder70Version: 3.84.1

✓ Doesn’t work in AustraliaIf it doesn’t work in Australia why can I download it? Put that in the description so I don’t waste my time .....Miss_TLCVersion: 3.32

✓ Great until recent updateEverytime I go to edit hours it crashes. I have to go on desktop site in order for it to work. Very frustrating..NotSubwayJaredVersion: 4.35

✓ Please fix this.1 why would you put a restriction on cash out obviously I’m able to pay it back other wise I wouldn’t be pulling it. 2 why do we have to wait 5 days after pay day to get our pay checks like what? My pay day should be on the first and 16 and I don’t get paid til five days after, like what’s the deal about that?! 3 why does it clock you out at that specific time and not let you clock in early like I still have to do my job I should get paid for it. Js. We shouldn’t have to get wrote up for not doing it because we’re not getting payed and we shouldn’t have to do it without getting paid. 4 why can’t there be like a monthly view instead of me having to click through this weekly schedule. Like again what?! Just a couple suggestions because me and my coworkers aren’t very pleased with this..𝕄𝕠𝕟𝕤𝕥𝕖𝕣𝟜𝟠Version: 4.14

✓ UnsatisfiedWe used the free version of the app for awhile and then we upgraded to the lowest plan. We strictly use the app for scheduling purposes. We don’t track payroll or clock in and out using Homebase. I manage the app and make the schedule. The free version allowed our staff to request days off without limitation, the upgraded (paid) version only allows two employees to request off for any given day. This is not a feature I chose to use so I asked if I could alter the number of employee requests on any given day and I was told basically no, unless you upgrade your subscription again for approximately $100 a month, it’ll stay at two employees. I’m more likely to go find a more user friendly scheduling app then pay an additional $100 a month more than we already pay..Alsmomof5Version: 4.25

✓ Good, but one very frustrating glitchOverall Homebase seems to be a really good system, I really appreciate some of the functions and features it has (like messaging coworkers, seeing your money earned per shift, clocking in and out on the app, etc.). That being said, there’s one glitch/issue that drives me NUTS. There doesn’t seem to be any way to clear message notifications on this Homebase app. When I get a message, no matter how many times I close the app, open the message, scroll through all of the messages, or even delete messages, I still always have a notification that there’s an unread message. Not only is this super annoying visually, it makes me think I’ve missed something from a boss/coworker every time I open the app. It seems like such a simple thing to have read messages NOT give unread notifications, yet this app still struggles with that. If they’d fix that issue it really would be 5 stars from me..G16703Version: 3.76

✓ Does this app works in Australia?Does this app works in Australia?.KalotopiVersion: 3.80

✓ Australia?Heard this was a good app to arrange business & teams. I tried three times to register my business only to be told that, as I am not in the USA or UK, I can’t be added. Homebase is missing the market in Australia..The Westminster InitiativeVersion: 3.16

✓ Notifications don’t work (iPhone 11 pro max; version 4.37(2769))The app is convenient and easy to use but i am not getting notifications and i've tried everything. i need the notifications to receive messages from my boss and to get schedule updates and without them i am having to check the app constantly and it sucks.MASON — :)Version: 4.37

✓ App keeps crashing or freezingI use Homebase for my work, so far I’ve only had one issue in which, I was unable to clock out due to an update. Eventually it was fixed and I could clock out. Unfortunately I have run into another issue, this time it’s worse. When I try to open the app, it loads and brings me to the dashboard, but nothing is on it except the date and time, and clock in button. All the buttons are there, but I cannot access them, because the entire app is frozen, after waiting a bit, the entire app crashes. I’ve tried deleting the app and downloading again, but it doesn’t work. I saw that there was a new update, it seems that every time there is a new update, more base parts of the app don’t work. Please read this and please fix it. The app is great other than constant updates that constantly bring more problems to the app. Thank you..LuciuslipsVersion: 3.14.1

✓ The app is usableI believe that this app has potential to become something great, but right now it is subpar. As a teen working, the UX (User Experience) is rough. It consists of a lot of unnecessary clicking to sections. They clearly wanted it to be organized, but they sectioned it so much, it feels like a mess. I use SubItUp for another job, and find that interface simpler after understanding and getting a grasp of it. I have had this app for 2 months+ and still feel like I’m struggle to operate the app the way it was intended to work. As a pretty tech savvy person, it shouldn’t be this way. It just needs to be simple and clean instead of trying to be showy and impressing. That would do the app a favor and make me like this app more over others. Simplicity is impressive nowadays. Hope you have found this helpful :).WestyChungggVersion: 3.70.1

✓ Horrible Payroll ServiceNot one, but ZERO STARS. Changed from a previous service to this, big mistake. Don’t think people working there actually talk to each other. I had explained as the manager the things needed to shift the payroll at the beginning of us joining very clearly. The agent assigned to us never got those done and they filed the WRONG TAXES for our small company. They STILL HAVEN’T FIXED this issue and it’s been two months since I first contacted them. Instead, different people from Homebase keep sending me messages about entering a tax ID that doesn’t exist. I also talked to them over the phone; the second or third time I talked to our agent to fix our issue he scoffed on the phone and told me “yea yea it’ll get fixed.” Next few times I called them, and each time a different person told me it would get fixed. Still has not happened. Absolutely ridiculous and horrible experience!!!.KJ737Version: 4.25

✓ Hate the new updateThe new update makes it very difficult to see how many hours I’ve earned. It’s pushing the cash out option really aggressively and I don’t particularly have a need for that feature. I mostly need to keep track of my hours and avoid going into overtime. The new update doesn’t show the total number of hours worked, just the amount of money I’ve earned so far. I also find it annoying that the old version showed my shift in hours and minutes but the total number of hours in hours and decimals. Just pick one! I don’t care how it tracks time, but don’t make me jump through conversation hoops to calculate my hours! It’s a problem because the second week of the pay period has the first week of the pay period added on to it, so I have to remember how many hours I did the previous week in order to make sure I didn’t go over 40 the second week..Not a stalker2Version: 3.78

✓ Does not update/reload automaticallyI am a retail employee who uses Homebase to clock hours and message managers. What I don’t like about Homebase is that it doesn’t update automatically. Like most other apps, such as social media and texting, you are notified as soon as you receive a message or you have changed your status. However, homebase takes a few minutes, usually several (like 20-30) to register that something has been changed or received. For example, if I tap the clock in button, the page layout will not change, making it seem as though I have not clocked in. If I tap a different page, such as scheduling, and then return to my homepage, then it will reload. Additionally, I messaged my manager to notify that I’d be late–my manager got the message After I’d arrived to work. Notification badges don’t dissappear for a while after notifications/messages have been read, as well. As an employee, using Homebase would be much more user-friendly if it updated in real time..QwertbsufbrksVersion: 3.74.2

✓ Annoying “cash out” pop ups all the timeThe app can be slow and glitchy at times, however the user interface on the employee end is decent. It would be nice if the buttons for requesting time off for vacation or sick time were easier to find and clearly defined. Also I would rate this app higher if it didn’t notify me EVERY. SINGLE. TIME. I open the app or clock out asking me if I’m interested in cashing out. I’m not interested, I never will be. I wouldn’t recommend for that one reason. It feels weirdly exploitative to have to receive that when I have no choice in what scheduling app my employer chooses. Also, it takes forever to get rid of message notifications. And I wish it would tell you who exactly read and reacted to a message. Thanks!.HannahaltheaVersion: 3.93

✓ AustraliaWhy let me download if I can’t use in my country?????.Admin79Version: 3.70

✓ HomebaseQuite buggy and keeps crashing and slow to bring up schedules but functionality is good.Rachk02Version: 3.60.1

✓ Randomly doesnt work and no refresh with app closureApp is kinda annoying to use. You clock in, nothing updates not sure if it worked. If you want to verify any action has taken place, you have to close the app and reopen it to see if the state has changed. The cash out feature is pretty nice though and the only thing that saves this for me. If youre in a tight spot, your company can authorize up to like $150 early pay through the app that is handled by homebase incase you find yourself tight on money. They do charge your bank account for the amount paid out at the next pay day so plan ahead and dont make a habit of it. Really nice for those pay periods that hit you with some unexpected smaller expenses. Bad explanation but I appreciate the service offered..StrongSad32Version: 3.81

✓ It’s ok when it worksHomebase has good features like reminders to your shift and being able to clock in and out from your phone. But somethings just don’t work properly. I have zero messages waiting for me, but it says I have 9 unread ones. On top of that, the message notifications I do get are stuffed behind other useless notifications from the app. Also the set up for “cash out” is slow and made me get stuck on a “loading” screen for several minutes twice. I had to close out of the app for it to response again. I then got a notification that cash was ready to go but when I check the app it says “bank ineligible”. Why would I be told its ready to use when it’s clearly not? There are times randomly when the app refuses to work as well. Like when I open the app and all it says “error 4400” or something along those lines. Then after 30-40 mins of it not working it makes me sign in again only for it to not work still. I really don’t understand how this app can be so glitchy and laggy when it’s used by many businesses. Last thing: if the cash out feature is for people who need money right away, why would you put restrictions on who could use it? It really blows my mind that you have a system in place to help, but you won’t help because of “low income deposits” It’s my money, it’s insulting that the app thinks I can’t handle it or that I don’t deserve it..Reviews are dumb162725Version: 4.06

✓ Phone app vs Desktop version.I like the phone app but the recent changes made to the desktop version is awful. I liked the original format and layout of the previous desktop version. The new one is not very user friendly. I don’t understand why the desktop version had to change. It was fine the way it was. Too bad, I may be looking for a new scheduling program. I don’t use this app to do payroll, just scheduling. I don’t need another payroll software. I export time information into QuickBooks. The only reason I chose this program was for scheduling employees and exporting timecards because I didn’t like the scheduling program T Sheets by Intuit because it wasn’t very user friendly. Now, this program is doing the same thing, becoming user unfriendly! I wish you would go back to the previous version. Thanks..Justin's PlumbingVersion: 3.84.1

✓ Can’t use appI can’t even get pass the sign in. The app will not accept my NZ number. Have tried with and without country code..Low7792aszVersion: 4.11

✓ Clock in system is garbageAlways places me outside of the clock in zone no matter where I am inside of it not allowing me to clock in, and I know for a fact they are going to come in here and blame my manager for it when it’s this garbage app and it’s inability to accurately track my location..JakePIXLVersion: 4.37

✓ GoodVery useful it is.Arra 1244272Version: 3.74.1

✓ Notifications too generalNot bad, lots of good stuff, but only getting a general notification of “schedule change” when only one specific shift in the schedule has changed is pretty shot. My calendar app is better than this. This app needs specific shift change notifications when that happens..T-SAGVersion: 3.56

Homebase: Staff Scheduling App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Homebase: Staff Scheduling App.