4.8
4.84685 star

Total 79 Negative Reviews

JibJab: Funny Cards & Videos App Complaints & User Negative Comments 2024

JibJab: Funny Cards & Videos app received 79 complaints, negative comments and reviews by users. Have you ever had a bad experience using JibJab: Funny Cards & Videos? Can you share your negative thoughts about jibjab: funny cards & videos?

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JibJab: Funny Cards & Videos for Negative User Reviews

Dicey ethicsI loved JibJab when I was younger but when I went to sign up for a subscription I noted some really problematic depictions. There really shouldn’t be an app where a non-Native American person can put their face on Squanto for a thanksgiving card 😬 I would love to use this app to make fun cards but I had to stop when I saw that. Besides that there are really stereotypical depictions of Mexican and Native Hawaiian culture. Not cool. Furthermore it’s really heteronormative. That’s not something I’d delete the app over cause you can put any face in the blanks but it really added to my discomfort. I really hope this changes so I can make cards for my loved ones without giving my money to a company that supports these practices.Version: 5.14.2

$50 to do anything with the vidCute but expensive.Version: 5.34.1

I like it, BUT......why do you now INSIST on naming the faces, add relationships and birthdays, etc??? None of your 🤬 business! I pay a subscription to use your app - please leave it up to ME if I want to add a name or NOT!!! Thank you.Version: 5.15

Almost GreatThis can be a lot of fun and you can make some very amusing videos but there is one really annoying missing thing, why can’t you search/order the films by cast size?.Version: 5.14.4

Search? We don’t know herWho designed this app!? Forever ago I used JibJab and it was great. Now I have to use it on my iPhone in order to NOT pay $24/year?! Ridiculous... A smart business model would be to have multiple options and single card cost $6 with a discount for more cards and an unlimited option. Now... Onto the videos. Have they gotten worse?? We are a family of 3 and want to send a video to our cousin. How do I do this besides selecting EVERY video to see the cast #. No filters. No way to search in videos for birthday specific ones. Absolutely ridiculous and very disappointing because nobody else has cornered this market except you JibJab—You should at least be doing it well!!!.Version: 5.14.5

App not allowing to share after paying for the subscriptionUnfortunately the application doesn’t work for me. I downloaded the app, created the account and sign up for the monthly fee to make a Christmas video with the family and when I get to download it is asking me for money when I have already paid for it. I waited a few days until maybe the fee clear with the bank and uninstalled the app but after a few days and all it doesn’t work still. The app thing already took my money from my account but the app doesn’t work. Was not able to use anything.Version: 5.5.1

Doesn’t workI subscribed to the premium membership through the iOS App Store, hoping to start downloading videos. JibJab has taken my money through my iTunes account but still insists I need to signup to create videos. I’m now logged in but it doesn’t recognise my premium membership status. I click to try sign-up again and I’m notified that I’m already paying a subscription?? I logged out and tried logging in again - fail! I waited 4 hours and tried again, failed! I’ve emailed JibJab and no response. Don’t waste your money on overseas companies that don’t provide the service you paid for. Note: I’ve also emailed the developer on their suggested email, but they haven’t replied to it, just to this review. Seems they’re more interested in public perception than supporting existing customers..Version: 5.9.0

Videos blocked on Instagram and Facebook, as the app has no copyright to use the songsMy videos made here and posted on Instagram and Facebook for Christmas and New Years were blocked as they claimed I was not allowed to use the songs. If you think about using it in social media, forget it, because your videos will be blocked! The disappointment and frustration generated and without repair is regrettable, as these dates have already passed and are not coming back. The least you can do and get my money back..Version: 5.24.1

No LGBT 🌈Valentine themed videosI could not find any LGBT Valentine themed video!.Version: 5.19

Felling ripped offLove the app! Hilarious! However I can’t send a card etc. Routes me to join but I’m all paid up. Frustrating!! Will probably cancel..Version: 5.16.2

Waste of moneyI tried asking mother to bring it back but she won’t waste her money on it but she won’t let me bring it back I mean come on this the worst app ever I have installed this app sucks we use too have it but now we don’t what a waste of time for an app don’t by it it’s just annoying you don’t have to pay mooney for it its too expensive and too much money please don’t waste your money on this app.Version: 5.29.1

JibJab app subscription problemJibJab app is not allowing me to use my full purchase until expiry date 15 September that I have already paid for it’s very confusing I have not found a contact email as of yet so I’ll have to put it here, somebody from JibJab can send me a message,.Version: 5.14

Good but not enough GIFsI enjoy using this app to make fun of my friends using their pics in various group chats. However I wish there was a wider variety of gifs to choose from, seems like hardly any most of the time..Version: 5.2.2

Minimal content, not very easy to search for groupsFor a paid for app there is very little content, and if you mostly want a group video you have to trawl through each one to find very few suited to your number. Won’t be renewing..Version: 5.24.1

It’s good but spamAfter I deleted it on my iPad because it was laggy and the emails were overflowing from this app I still got all the emails with my face on them..Version: 5.9.1

Ripped offI have twice subscribed to Jib Jab through iTunes and each time I have paid I have been told to get a paid version. Terrible subscription software. Try talk to iTunes ( good luck). The App is fun but I have given up on the subscription..Version: 5.38.1

It costs money to watch the entire videosWhy can’t we be able to watch these for free!!?🤬🤬.Version: 5.25.1

Great but getting staleGreat app but needs some new videos etc. Some of the Christmas vids have not changed for 2, possibly 3 years. As a result they are becoming the same old same old. How about some new stuff?.Version: 5.24.1

Great, but crashingThis works great when it’s one face, but if you try and do it with one of the multiple face videos it crashes whenever you try to watch the video to the end (or share it).Version: 4.9.6

Fun app BUT…The app is very fun BUT when I try to search for GIFs based on keywords like “cry” or “boo” I’m not given much options to choose from. Also I can’t type more than one word like “wake up.” It will stop the search and say results not found. I paid for the subscription but feel very limited with my search options. I hope this gets better. Another thing… maybe giving a tab or option for holidays separately. If I’m texting someone and want to post something funny, I have to scroll through all the holiday stuff in order to get what I want. I’ll continue to use but it needs improvement..Version: 5.30

Good app, but purchasing problemI purchased/used this app years ago and liked it. Recently, I purchased it again to use for a friend’s birthday, but when I tried to create an account, I kept getting a message about how my account didn’t match my purchase info. Frustrating. I couldn’t seem to rectify the problem, so I requested a refund (less than an hour later). A couple of weeks after that, I was charged for the subscription. So I put in a second request for a refund. This time it went through. Cumbersome…..Version: 5.34

From excited to disappointedI just paid for a year subscription and was very excited to use their software as an icebreaker to a corporate meeting. Unfortunately, their system doesn’t recognize my paid subscription and keeps asking me to pay again. I planned on using this for a meeting tomorrow morning, but with a three day wait period for their customer service group to respond, I guess I’m out of luck. Their software is historical, I’d happily give it 5 stars if they only gave me access to what I paid for. Very disappointed, paying for a service, and then receiving said service, is a pretty low bar to uphold for satisfying customers!.Version: 5.9.0

Still a hot messBurdened by the loading, loading, loading. So I off loaded it to the bin. JibJab is so type to commercial licensing that all the fun has gone. Strange how it simply will never load videos to play with…ever..Version: 5.23

Charges you and still don’t let you use it properlyI thought it was good fun but I paid the subscription fee so that I could share my videos etc but it won’t let me and is saying that I don’t have an account when I have emails from PayPal and apple confirming my subscription??!?.Version: 4.9.15

Horrible appYou pay for it, and it doesn’t allow you to use it. I paid so many times, after you pay the app, it still asking you to pay again to play the app. 😡🤬🤬🤬🤬🤬🤬🤬🤬.Version: 5.28

Security issueI clicked ‘connect to Facebook’ was taken to the usual Facebook auth. screen, but then was asked to provide my Facebook details inside the JibJab app. Facebook sent a ticket to the app, so why am I having to give my details again? Very dodgy if you ask me. I would recommend that no one put their details into this app..Version: 4.9.2

It’s ok but not worth a subscriptionIt’s ok but deleted after trying to share a free one said I had to subscribe shame it’s a subscription don’t mind paying for things but that’s too silly for something as a joke that would get used once every few months, should be this song 50p or that song 50p deleted.Version: 4.9.17

Pretty Funny, But...As cool as this app is, its bothersome that the vast majority of the little templates are made for white people. I’m a black man. It looks dumb when There’s a black face with a white body or white hands. Some of them are just gonna be like that. But seriously, you can slam some gloves up on that or something to make it more user friendly. That’s the ONE THING that stops me from becoming a member. Love the app. But I don’t love how you want me to pay for something that you obviously don’t care enough market to me with even a modicum of specificity. Again, maybe the hands aren’t race specific. That’s a ton of work. Maybe they’re gloves hands. Maybe you take two seconds and think of a solution other than just blanket white wash. Just sayin’..Version: 5.5.1

Update is very poorThis app has the worst update that I remember seeing. Whereas it’s still amusing for a small time, it’s nowhere as good as the previous version. The search function is inferior and choices appear less. I suspect that this is all an attempt to get subscribers. Definitely time to look about for something similar but more like the previous version. Extremely disappointing and it will be interesting to see if the producers a) read this review b) respond to it with a feasible explanation..Version: 5.3.0

DownhillI used to use this app regularly with no problems. I stopped the subscription for a while and have just started it up again so I could use the app for a video for a friend’s birthday. But all the videos I post on Facebook get blocked, muted or taken down as it seems the copyright clearance isn’t sorted. There doesn’t seem to be any way to get a refund or customer support either..Version: 5.4.2

Bad purchase subscription experienceI was expecting like in other apps that after seeing the store dialogue that my subscription was purchased the app new, instead I have to tap on the buy button again one more time, and every time the OS showed the dialogue that I was subscribed already but the App didn’t show it that, and after several attempts with the same result, I tapped on a tiny text to “restore purchases” and it worked. Also the price for the subscription in the App was $2.99 but they charged me $3.31.Version: 5.9.0

Update issuesHad this app on my various iPhones for years but since last update ecards will not play ? I have uninstalled & reinstalled but no joy but most disappointing is the fact that I have wrote to jibjab 3 times & all I get is an automated response ! ! ! Poor ! going to give it a few more days & if not sorted will cancel my direct debit. UPDATE: have now deleted jibjab & cancelled direct debit due to lack of help or response from jibjab !.Version: 5.1.2

Shame!!This app. Is great but you can’t watch the video entirely so sometimes you d ont know if you need to become a member!!! It is really expensive!!!!.Version: 5.2.5

Needs WorkI think this app needs some more work put into it because right now it just seems underdeveloped. I was actually frustrated when I tried to put my face into this gif. I wanted to reposition my face when I put it this gif so it would be more visible, but I couldn't do that with the app. Once I made a face, I couldn't edit it again and would have to start over in order to make a better looking one. The process of editing a face was also frustrating. It was difficult to reposition the face and/or zoom in and out from it without also rotating it. I think the editing features when making a face should be more separated and not smushed together. I didn't have enough control over and ability to edit was I was making. It needs improvement..Version: 4.9.2

GifsBeen a member of JibJab for over 6 years now however feel it needs an update on more ideas almost used ideas more than 3 times please more GIfs more videos and e-cards ideas and updates.Version: 5.27

Can’t create a videoJust get an uh oh message and a complaint about no internet, when the gifs and cards work fine...and I’m on the internet iOS 14.2 on iPad Air 4th gen. Update: newer version fixed that bug. Still has issues when selecting 4 faces from the 2 or 4 option - you still only get 2 faces on the actual video. Needs better testing.. 😉.Version: 5.14.4

Way too expensiveNot worth the money now... used to be fun when it was free. Why make people go thru downloading faces and watching the video only to tell us we have to pay for a membership after all that has been done. To top it off, its ridiculously expensive. Shame on you JibJab.Version: 5.15

Not letting me get full accessI don’t know how else to contact you guys. But I logged in paid for a monthly subscription. It took payment but it says I have to log into my old account which I did and is still not letting me access everything 😟.Version: 5.24.1

Don’t bother…zero stars!!!This app is a rip off Only made a couple videos Then always says can’t load video try again What a waste of money!!.Version: 5.32.2

What a ripWent through the hassle of creating a jib jab to only be informed at the end I need to buy a membership. I love jib jab, but very disappointed..Version: 5.29

ReviewThe app is fun, but it sucks. It doesn’t work right most of the time and I wasted my money..Version: 5.27

Have to become a MEMBERI hate that the fact they make you pay monthly to be able to share the video like what’s the point or what if you don’t want to be a member. I just wanted to try out this cool app I heard about and then I get this information. BOo BOo BOo.Version: 5.1.4

Copyright issues on jibjab videosI got this as it looked fun! I subscribed and sent a valentines video. The videos you can access only if you are a paying customer. I posted to Facebook and got really disappointed! Facebook muted the music as it violated copyright issues! I didn’t get any notice or warning that this would happen so really not happy! Wrote to jibjab and it said that I should either contest it with Facebook or just send a link. So unless you are a paying customer and you want to access the jibjab video , you won’t get your money’s worth as long as there’s a copyright issue and social medias will just mute the music. If you want just the silly clips, they are free and you will enjoy using this app..Version: 4.9.6

The app is in SpanishMy phone is in French. If no French localisation available it should go to English….Version: 5.32.1

Need new contentThe videos have been the same for years. JibJab you need update and get better content for girls and kids as well as men. Content hasn’t changed for years..Version: 5.9.0

Slow and inconsistent app usageJibJab videos and e cards do not load. Just a colored box in place of what should be available. Waiting times to load a simple video take extended times not acceptable for a paid app. Completed over wifi and data to rule out network issue. Not happy at all!.Version: 5.26

Application ne fonctionne pas bienImpossible d’utiliser l’application même si vous utilisez la dernière version. Dès bauges si vous utiliser pour un visage et encore pire si vous voulez avoir 2 personnes ou plus. N.B. Dernière version téléchargée, plusieurs fois application redémarre, ça marche pas du tout:(.Version: 5.15

Never again!!! Don't .Pay for thisI normally order this app every December because we get such a kick out of it. Today I downloaded the app set up an ecard and then followed the prompt to purchase only to return to the app and I can't send anything or watch the entire clip. So disappointed I canceled my subscription and I'll have to write this off a loss. you lost a great customer I even encourage others to purchase. This year ill be passing on this let down to everyone I know and blast this on my social media. Sad really..... The only reason I gave it a star rating is because it made me to leave this review.Version: 5.5.0

How do I cancel membershipYou make it extremely hard to cancel membership!!!! How do I do this??? Feel like you should make this a lot easier shady much!!! Contact me ASAP please I paid via credit card very unhappy!!.Version: 4.9.15

Beware of chargeI knew that after a month I would be charged on my credit card. They charged my account after 11 days..beware!..I’ve shut them off and will delete now..fool me once..3.99.Version: 5.15

Problème avec l’abonnementJ ai payé pour un mois et me demande sans arret de m’abandonner!!!! Impossible de l’utiliser!!!.Version: 5.24.1

RubbishTotally unintuitive app. Couldn't get sound, the menu options are badly laid out and the whole app is clunky and cumbersome. Don't bother. If I could get my money back I would..Version: 3.1.1

Buyers remorseDo not by the annual membership! It was fun for a couple days, BUT at $24/yr. it is a very expensive for what you get. There is by far not enough content to choose from and it is infrequently updated with new material. Uploading the faces is very easy, but It is frustrating that you cannot sort videos by the number of people/cast members. So if I know I want 4 people in my card, I have to spend time opening each one to see how many I can put in. I emailed the company to make sure I wasn’t missing something, and it was confirmed this is not an option. More content for families with children is needed. I hope changes are made because this was surely a disappointing purchase..Version: 5.9.0

Not free anymore!!Why can we not just purchase per song? I remember when this was free now you have to pay for it monthly....two big thumbs down.Version: 5.1.3

Amusing but too AmericanNeeds to be more depth in the videos available. Too much emphasis on non-seasonal videos like Christmas, St Patrick’s Day etc More music videos or classic movie scenes would work well. And at the moment the subject matter is too US-centric for me to renew..Version: 5.1.5

VERY SLOW TO PLAYBACK VIDEOVery slow to playback video on Facebook. I would like a refund as I would have NO use for this when my friends cannot even watch it, unless they want to wait 5 MINUTES OR MORE.Version: 5.1.2

DisappointedIf you want people to pay money then update your content and add more variety to your app. And fix the issues with the app being non-responsive and always crashing..Version: 5.2.5

Good when it works...Crashes on iPhone 6 constantly :-( Categories of videos hard to find Categories of how many people per song hard to find Very time consuming.Version: 5.14

Gifs are funNew to this app so have yet to look at everything this offers nor to see if it's worth subscribing for full use. Have had fun using the gifs - a bit hard to follow sequence of use in places but improves after a few try's. Well Worth trying out!.Version: 3.0.4

WHAT HAPPENED?I used to love this app. Today it’s working like crap! UGH CANT SHARE - SO WHATS THE POINT?.Version: 5.21

Don’t Get This App!!This app is horrible as you have to pay to get the really good dances!! I’m really upset as I don’t want to have to pay for an app that I’m only gonna use every Xmas! I want to be able to check Jib Jab every week, and be able to have a free dance that is good. PLEASE FIX THIS PROBLEM OF THIS APP IS GOING IN THE BIN!!!.Version: 4.8.3

Great app but can’t post on Facebook it mutes the musicLove the app only problem is eveytime I post on Facebook sound is muted I lodge a protest it takes them forever to get back to me and end up allowing the music but to late the Birthday it was intended for has been and gone Definitely would be 5 stars if it wasn’t for Facebook.Version: 5.2.6

Video fixed, not full screen landscapeWhen I share on Facebook the result is disappointing because the vid is fixed and you cannot make landscape (full screen) so you don’t get the full effect. Enjoy the app and subscribed! But can you tinker with it to improve delivery via Facebook :).Version: 5.1.5

Great app Poor customer serviceI purchased this app… It’s such a great app that I was going to purchase it again since I’m unable to Store it… When I tried to purchase it again it said, you already own it… and so the circle of frustration begins.. ...And continues… For nearly a year…. Until I finally gave up and write this review… They will say “contact… Blah blah blah“… I did… Over and over and over again… No six… Your money returned… No one seems to care… because I contacted customer support no less than 30 times and get the same Robo reply back every time, I explain to the Robo reply guy and again get the same rubble reply… Enjoy it we but don’t pay for it....Version: 5.1.2

No good unless you pay monthlyYou can download this app for free, but for free it’s pretty useless all you can do is add faces to videos and watch a clip of it, if you actually want to download that clip or do anything else with it for that matter you gotta pay for it. Once you’ve paid for it and downloaded the clip they watermark it so your advertising for them even though you paid for it which really takes the p... There’s not that much of a selection of cards most of them are repeated for example one clip has 2/3 edits, you can have a shorter clip and then you’ll find another the same which is longer or one where you can add more faces to it. The other thing is when you do download a video that you’ve just paid for they watermark it in the bottom right hand corner, you’ve paid for the app now they want you to advertise it for free! The best thing to do is pay for a month make as many videos as you can with as many people possible then before the month is out cancel the subscription so you don’t get charged again. Trust me there’s not enough content to keep paying monthly for this app, within a week to 7 days you’ve made videos of everyone you know and you’ll be wasting your money on something you don’t use..Version: 5.4.0

BillingI would like to know why I was just charged for a subscription that I did not request. Not impressed..Version: 5.15

DisappointedDisappointed that you have to pay for it I downloaded it because I thought it will be fun.Version: 5.1.3

Not free 😞It shouldn’t be in the free apps section. Spent ages uploading images to use in a short birthday video message only to find I couldn’t download it, or post it to any social media or to WhatsApp as a message - unless I paid an extortionate subscription! False advertising.Version: 5.24.1

Just whyMy mum had jib jab on her phone so I tried to download it too but you needed a password and email and it was just such a faff please remove that otherwise I can’t go on it and also I don’t why but the new update is terrible and no fun so please return it to its old version in its next update and remove needing a password and email so yes please..Version: 5.9.0

Haven’t been able to create a video/gif/e-card on the app for over 1 moThough I informed them of the troubleshooting methods I had already used multiple times and unsuccessfully, JibJab’s customer support offered nothing more than suggesting that I repeat each of these ineffective methods. It was quite clear that my correspondence detailing the app’s dysfunction and my remedy attempts was skimmed, but not read. Very frustrating to write, “I deleted the app, downloaded it again, and it still got stuck while updating a face,” and have JibJab respond back to me by asking, “Did you try deleting the app and downloading it again?”.Version: 5.6.0

Please Add....This app is super fun. I really enjoy it, but I’d love to be able to watch a WHOLE video instead of just a snippet before being asked to buy it. I don’t know if I want to buy a video because I don’t know if the quality of the video is worth buying. I’ve seen way too many videos that start off good only to get bad. Please just let us watch the whole video instead of a snippet, and then people can pay to download/post it. Also, thank you, devs, for making this app..Version: 5.3.0

Cancelling my subscriptionI’ve had this app for quite some time now and I really feel that there could be more content for the money I pay. I use the e-cards a lot for family and friends but there’s never many new cards. I’ll stick to the free version from now on..Version: 5.35

Would not let me renew membership at original rateIn short, my card was stolen and I got a new number. When the old number didn’t match up, the auto renew never worked and my membership was cancelled. When I updated my card details, my previous membership was non existent and my only option was to sign up at the new rate - not the one I was on for 4 years previously. When I contacted them about this, there was no reply. The app itself though is quite good. The review is about the way the company handled a customer of 5+ years..Version: 5.1.3

DownhillUsed to be much better choices...not sure why they were taken off platform..Version: 5.29.1

Great - more content neededThis is a great app, which I’ve enjoyed. However the content is minimal, especially as it asks for a subscription..?!! Definitely need a hell of a lot more content to justify paying for it..Version: 5.8.0

Rip off scamShows you a short teaser of your ‘free’ video then you have to subscribe for £2 something a month. You subscribe and pay because you want to see your video. Subscribe successfully, try to watch your so called free video then it keeps going back to the payment page. You do not get a video, you can not enjoy thousands of ecards blah blah. But you can pay £2 something for sod all..Version: 5.1.3

HAVE TO BE A MEMBERIt's a great game and all,but once i updated it,it just crashed just as i open it.Even i have to pay credit to become a member as only the GIFS are free.Please just only fix the crash that just happens when i open the app..Version: 5.4.2

They charge you after you unsubscribeI’ve been using this app for 2 years. It was fun at the beginning but later on I realised that it’s not offering the new content, so I decided to cancel subscription after 1 year of use. After that the app charged me for the subscription renewal. I reached out to the support service and they refund my money. A year later I subscribed again only for month during the Holliday season and I cancelled my subscription before renewal. However they charged me again for the renewal. I reached out to the customer service but no one is replying..Version: 5.25

Loving the App but...I have Facebook Sony & EMI both blocking my creations as I don’t have the rights to use their copyrighted material?? Surely Jib Jab are coving this copyright .. hence we are paying an ongoing subscription.. I’m see this complaint going back 2 years? Feel a bit conned. I am cancelling subscription..Version: 5.1.5


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