- 88.2LEGITIMACY SCORE
- 92.2SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Universal Orlando Resort App Complaints & User Negative Comments 2024
Universal Orlando Resort app received 89 complaints, negative comments and reviews by users. Have you ever had a bad experience using Universal Orlando Resort? Can you share your negative thoughts about universal orlando resort?
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Universal Orlando Resort for Negative User Reviews
✓ Ticket salesThe ticket booth at Loews sapphire falls hotel ... the communication is poor or maybe they work on commission.. clearly it must be a sales/commission base job! I paid 800 dollars for two tickets and express pass! On my second day I found out the park closes at 6pm because they rented it out to schools so my day of use was cut short !! Also not knowing that I paid to use the volcano bay park so really I paid for 3 parks + express and only got a 1 day and half and did not use Volcano bay because I did not know that’s part of the deal !! Maybe if LeighAnne would explain each detail because I’m sure it’s part of her job description .... I would give a better rating also after speaking to the concierge at the hotel she clearly stated this happens all the time .... where they rip of the hotel customers and clearly the hotel has nothing to do with it ! So I’m hear to say ... post a price list and let people choose what they want and get rid of unless staff who only care about putting money in their pockets and ripping off customers !!.Version: 1.10.1
✓ AmandaWe were on the Harry Potter escape from the gringott- the ride had maintenance issues and stopped working. We were sitting in the ride when this occurred. My daughter pulled the lap bar down to tight on her legs. The ride had not even started yet and there was no emergency release to let us off the ride, she was in tears bc her legs were being squeeze. We were told they had no control over that and we just had to wait. My concern is if someone had a medical emergency they would be stuck in that ride. The people working the ride did not try to help or give us any help. We sat in the ride for > then 10 mins and then let off the ride. My daughter has marks in her legs and pain after she got off the ride. An evaluation of emergency procedures and training is needed for your employees for this ride and probably more rides..Version: 1.40.0
✓ Can’t create an accountI tried to create an account to bypass food order lineup and getting an error - can’t create an account. Not impressed UO!.Version: 1.44.2
✓ Terrible ApIt’s not accurate or helpful and doesn’t give you the information you need..Version: 1.49.1
✓ AnnSo, I’m a super HP nerd on vacation. I only have limited days I can take vacation as I am in education. The buildings, decor, costumes and all the sites are extremely well-done. I really only have 2 issues: 1st- the signage is very poor- it is difficult to find attractions and food- even with a map. 2nd- in order to get the full HP experience, you have to purchase a 2-park ticket (so it’s a major cash grab for the park). I only came here for the HP worlds- I’m not interested in anything else. I probably would have bought souvenirs but every shop was packed and with only one day, there was little time for that. Also, several of the workers were less than friendly- but that may be indicative of the times..Version: 1.52
✓ MapRides names etc don’t show on the map, you have to go in to each one.Version: 1.52
✓ Don’t bother with the digital mapNot even close to useful or intuitive. The paper map is much easier to navigate. I hate using paper but had no choice. Map doesn’t follow where you are in the park so unless you know where you are, the map is not helpful..Version: 1.12.0
✓ Back in the oven pleaseGreat idea but incredibly difficult to use. First, every time you change screens it defaults to the title screen when you came back and have to wait. Second, if you’re going to use the app for payment or scanning into lockers, you have to go through numerous screens to pull up your data. Coupled with the default back to the title screen while it loads can make for some uncomfortable waits while people and waiting behind you. The maps are hard to navigate and really find anything. The virtual passes are a great concept but today 4/19 in the park only 2 rides are represented. One is Hagrids and unavailable from the moment we arrived at the parks opening. The second was Jimmy Fallons ride which worked great. No others available. Bottom line, you’re held captive to use this app and they just need to work on the UX and make it really usable. Put it back into the oven and finish what you started..Version: 1.37.0
✓ App is hopelessThe app is really poor, impossible to use mobile ordering on my phone, my wife could use it but at one point we’d been charged and the order wasn’t showing.. if we didn’t have a bank app that showed we’d paid we’d have been charged twice or had no food. Map is rubbish as well. Really needs a re think as gets in the way of enjoying the parks. Disney app has the odd issue but is on another level entirely to this one!.Version: 1.55
✓ Lost useful functionalityNot really happy with the latest version of the app. Overall it has been very useful to navigate the parks, provide helpful info, tickets, contactless payment. But the latest version seems to have eliminated the drop down menu that would provide access to hotels, Citywalk, and event info. Having the most common features on the Home Screen is great, but the extended drop down menu was invaluable for hotel or Citywalk dining reservations (without having to find it in the map or spend time filtering the dining list), event info, etc. it was only visible when you needed it, so not sure why it was removed. App is now less useful..Version: 1.49.1
✓ Still needs workWait times aren't listed or loading. How can I see this? It doesn't have that wait time circle like you have in the screenshots. Also, it would be nice to see the menus of all the restaurants the way Disney has on their app. This app looks identical to the Disney app so I'm sure it's the same developers..Version: 1.1.2
✓ Why does nothing work?Been here a day and a half and FIVE attractions not working. Bourne broke down mid performance, Fast & Furious while I was on it yesterday. Today, Forbidden Journey shut, Skull Island closed and now I’ve been waiting two hours to see Spider-Man with announcements of further delays. I spent two weeks at Disney and everything worked. What an amateur outfit Universal is!.Version: 1.46
✓ Me on you tubeWell YouTube is magic made me I should go for the super Mario 64 boundary break episode oh well boundary break made a remake boy that sounds really good One video later goddamnit universal you made a very bad move what were you thinking 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡.Version: 1.22.0
✓ TerribleThis app is very unreliable. The wait times are not even close to what the actual wait time is. Rides that showed wait times of 20 mins were actually an hour. Rides that showed closed were actually open. Only way this app is helpful is if they ensure it is real time not updated sporadically..Version: 1.4.3
✓ App Crash and bugsSeveral times while entering the park with 2D barcode tickets open, the app would suddenly crash and kick you off the app just as you were next in line. This happened to our family on 3 separate occasions. It taught me to have the paper tickets in hand and not trust the app would work. Second item is bathroom amenities. I’ve noticed the feature is shown at the bottom left, but while at the parks and on the map, the button would disappear and I’d have to dig into the amenities tab in the menu. Why couldn’t this be a feature alongside the dining and rides buttons in the top ribbon? Overall the app is decent, just frustrating when it’s your turn to go through the turnstiles or you need to go #1 while bumping elbows with the crowd..Version: 1.44.2
✓ NavigateFunding it hard to find a quick service with a list of foods, would be better to list them.Version: 1.12.0
✓ Not happy and never returning.Not happy with our experience. It started with the purchase of 1 park tickets with express passes. Our intention was to go to Universal Studios but we mistakenly entered island of adventure. After a lengthy discussion with guest services we decided to stay in island of adventure. When we attempted to get back n our 2nd ride and use our express pass we were informed that our express pass was only for universal. We have wasted our day. We are now on our third ride and it had a 10 minute wait 30 minutes ago, due to a technical difficulty. We entered the park at 9:30 it’s now 11:55 and we are stuck on a line for a broken ride, and have go to guest services after to follow x my express pass situation, more time wasted. Never coming back..Version: 1.41.2
✓ OkayIt was okay because I went to Universal Orlando and I managed to find my way around! But it is hard to get back to the home screen..Version: 1.10.0
✓ Can’t log in, time-outI had to create my account online, because I can’t on the app. Then logging in also time out.Version: 1.41.2
✓ Virtual Line is AwfulThe Universal Virtual line system is one of the most broken, frustrating systems I've ever had to deal with. If you want to ride any of the popular rides or attractions you're screwed unless you get in the parks at the time the gates open. It punishes you for not getting up at the crack of dawn to be in the parks. I am an annual passholder. I love going to Universal. And I understand with the pandemic going on things need to change to ensure people don't get sick or spread the virus. But this virtual line system is deeply flawed in its execution. Universal needs to stagger its release of tickets and be clear about when they release them at the very bare minimum. It's getting deeply frustrating to go all the way to the parks, and for those without a pass to pay for parking and admission, to come and not even be able to do the things you wanted to do because the virtual tickets were all snapped up by the first people in the park..Version: 1.32.1
✓ Unable to remove credit card info from appVery poor, tried setting up cards to work with tapu tapu but despite all information ok did not work. Now I’m unable to remove my credit card for information by deleting the cards..Version: 1.12.0
✓ DisappointedCan’t find a phone number to call, can’t find the rules on how to use the express pass, can’t find wait times, can’t figure out how to link my reservation/hotel with the app... not an auspicious beginning!.Version: 1.22.0
✓ App needs updatedTickets bought through the app but they didn’t fully download and no email receipt sent even though my card was charged. Spent hours trying to get it sorted though helplines and emails with no result. They might be able to fix it when I arrive in 6 wks until then I’ve been charged $500 with no receipt or tickets..Version: 1.23.0
✓ AccessibilityMy husband and I really used to like this park. I no longer do. I looked at the ride guide online and saw that many of the rides showed a wheelchair and did not picture a wheelchair going to walking. (Meaning you have to get out of the wheelchair) My son has Duchenne Muscular Dystrophy and fell and broke his leg in May. He did this by standing and attempting to go to the bathroom. That leg is 50% healed. Also after getting off the train to go to Islands of adventure when we got to the elevator the employee motioned for us to keep walking. We did only to come to a STAIR case. How was my son suppose to get DOWN? We go back to the elevator line to be told there are 2 people ahead of us. When we had just been there a couple of minutes ago. I told the lady you sent us down to the end. I was upset! She said I wish there were signs. Then a couple of minutes later she came up to us to say if you go to guest services you could tell them we need signs. REALLY. I was beyond angry. I couldn’t even talk to her because it would not have ended well. We will not be coming back and I would not recommend this app ark to anyone in a motorized wheelchair. The labeling on the rides is misleading..Version: 1.23.1
✓ DisappointingWe have a 14 day pass and have been for 2 days so far we have experienced rides breaking down on a number of rides with extra long wait times. Dudley Do Right ride we were left in a dark hall way for 30 minutes we didn’t move no one told us what was happening. Hagrid's Magical Creature Ride broke down we were told there was a delay we waited nearly 2 hours before we walked off. Spider-Man had a technical issue while I’m the line. Jurassic River Ride had a technical issue while waiting in line. Very disappointing and very little information..Version: 1.46
✓ Rubbish - another way to make moneyThe Q times are all wrong and in fact even the status of the rides is wrong. Also beware many roller coasters are closed often due to cost cutting such as hulk and rip tide rocket. This app is rubbish they just try to sell you more things like fast passes and other rubbish merchandise.Version: 1.8.8
✓ What is this?MI am unable to book a vacation pancake on here.Version: 1.37.0
✓ No signsVery confusing to get around. Only learned about the cash grab express pass when we arrived. Should has three speed pass rides like Disney app..Version: 1.10.0
✓ Wait times not workingToday was the first time we’ve used the app. As a method of making your way around the park and locating everything, it was great. However, we primarily were concerned with knowing the wait times for rides so that we could plan accordingly and that feature was not working all day. I tried refreshing multiple times throughout the day and made sure it had nothing to do with my WiFi connection. Occasionally, it would give a wait time for a ride or two, but for most of the day, it kept saying that the rides would open at 9:00a or would not give a wait time at all. We have annual passes, so we’ll be coming back soon and hopefully will find that this feature of the app is working as the developers intended. I will be sure to update my review at that time..Version: 1.8.8
✓ ConsumerismVery few rides in between multiple gift shops, dining facilities and more places you can spend spend spend. It’s taking consumerism to a new level. Pay a large sum to enter a park and then keep spending as you move alone while you wait hours and hours in long lines. It doesn’t stop there, you can buy an express pass for almost the price of the ticket to enter the park, which only prolongs the lines of ppl who could not afford to pay more for express. Unless the park is spending more money and investing in running a separate ride (portion) for express passers then why ask a regular person to wait longer in line because they need to make room for ppl who get to skip ahead?. Like I said, it’s the consistent distractions where one can spend spend spend. While the parks job is to also make profits, there needs to be a limit as to how far can you go as a business..Version: 1.10.1
✓ Not good for finding dining plan food locationsOn our last day without a park pass, my group was looking to have a brunch before heading over to the airport. The app lets you filter dining options. I chose that I wanted the quick service meal type, and the filter that says it takes the Universal Dining plan. After these filters, the app shows 25 options to us. I was happy that Panda Express came up and decided to eat there when they open. We get there and they say they don’t take the dining plan and show us a list of places that do take it, which is much shorter than the list in the app, with only 5 places listed. What’s the point of having the app have filters that have the restaurant info saved or filtered incorrectly!??.Version: 1.40.0
✓ Rides keep breaking down.We’ve been in line for an unacceptably long time. The Minon ride keeps breaking down. They “fix” it and it breaks down again. Earlier we waited an exceptionally long time during breakdowns on the Harry Potter’s Forbidden Journey. We also avoided another ride because we received word that it was down for maintenance. I am not impressed. I realize that machinery breaks occasionally, but three rides in one afternoon that we encountered? Really! At this price?! Also, you are so tight on staffing that we had to stand in line ten minutes or more just to buy a bottle of water or soda each time. Absolutely ridiculous. I’ve brought my family to Disney World several times, and I feel that Disney is way ahead of Universal as far as taking care of the customer and providing a more quality product..Version: 1.37.0
✓ CrashesCan't open using iPhone 6.Version: 1.4
✓ App & on-siteThe app is hard to use, not clear and you cannot zoom in on map. Onsite experience is horrible after spending a perfect 3 days at Disney. Universal has great rides but customer service is horrible, staff is not always attentive and courteous and the park is to compact. The Harry Potter section on island side is confusing, locker area is a mess, dark and staff are overwhelmed. It’s not Disney perfection, it’s a money grab!.Version: 1.21.0
✓ Not the bestThis app does not allow for proper day planning when you are in the park, or even before you go. It doesn’t show the showtimes for all of the shows, in fact, you have to go to a special page to pull up the showtimes for any of the holiday shows. It also should show the menus for the restaurants in the park, both quick and full service. The Disney World app has this feature and it is very helpful. When you get hungry and want to figure out where to go to eat, it’s much more helpful to be able to pull out the app and find a place suitable for you. It’s a pain when you find a place on the app, walk over and look at the menu and find out there’s nothing there that you want. Also, it could help the lines at the food stands if the guest can look at the app and view the menu to decide what they want before they get to the counter. The only helpful thing with this app is wait times, which don’t always appear to be accurate..Version: 1.8.8
✓ Poor App ExperienceThe app is extremely frustrating to use and appears to have bugs in every function. When updating my home address it says that it was updated successfully but it never actually makes the changes. I’m actually not able to update my address to make sure the correct one is file. I had a similar experience with updating my card payment info although after 5 attempts it finally went thru. I didn’t change any info each time I tried. It just didn’t want to accept the changes until the 5th try. The most frustrating part tho is I’m Florida resident purchasing tickets at the resident rate. My billing address IS a Florida address however every time I go to purchase the tickets it gives me an error that says my billing address must be a Florida address to qualify for the resident rate... I’ve now been on hold for 1 hour and still waiting just so I can buy tickets. I should have been able to do this in 5 minutes in the app. Please use more of your abundant resources to create a better user experience. It’s the least you can do..Version: 1.36.0
✓ Awful appExtremely difficult to find ANYTHING on here.Version: 1.49.1
✓ Cannot log inWhat is more to say when you install the app for the first time, you already have an account and you cannot login. Looks like Universal needs go from students type programming to professional one in order to keep up with the market.Version: 1.10.1
✓ No accessibility informationI downloaded this app to have a look around it. I haven’t created an account. I am trying to find accessibility information as we have a family member who is a wheelchair user, I can find NOTHING regarding accessibility, if it is their it’s well hidden. I would have thought under the Americans with Disabilities Act that not having such information is against the law. I await the developers reply..Version: 1.33.0
✓ Doesn't workEvery option it shuts down and returns to home screen. App does not work..Version: 1.6.1
✓ Doesn't workLoads but crashes when you hit any button..Version: 1.6.1
✓ No iPhone 5 supportGreat app when in the parks, however selectively removing iPhone 5 support while still supporting iOS 10 is really poor. Fix it please!.Version: 1.8.8
✓ Diss appointed and not scared stole our flashlightWe were very excited to go to Halloween Horror Nights fue the first time. Our expectations where high and we very disappointed. To begin with they confiscated my husbands brand new tact flashlight. No remorse and would not work on returning it to us after the evening was over. The wait to get in was horrible. We had the fast passes and still had to wait minimum of 40 minutes to get in. We were not scared at all. The haunted houses had so many things hanging and touching us and again we were never scared. The money we paid between entry tickets and fast passes where definitely not worth the experience. Very dissatisfied and would not go it again. Oh abc the prices for the beverages and food was ridiculously over priced. They owe us a flashlight we paid $20 for. Won’t do it again..Version: 1.14.1
✓ IMO FALSE ADVERTISINGThis app should not advertise its “virtual line” feature – or make it more explicitly clear that it is only currently available on a few not in demand rides. I would have not purchased tickets if I knew the truth about this feature. Otherwise, the app has practically no useful features that would not be available in a brochure or map, other than the ability to buy add-ons, see wait times and to order food, which is useful enough for an app in development. However, in my opinion, Universal should not deceive its guests by advertising this feature prominently on their website (no matter how many stars or fine print) until it is at least rolled out to a majority of rides – or at least those with the longest wait times... I wonder is universal reluctant to roll out this feature because of possible lost revenue from fast-pass sales? Fine. But at least don’t advertise it on the website..Version: 1.20.2
✓ ExpressIf you have express at one park it should work both ways on the train!.Version: 1.43
✓ UnimpressedWhat Disney is to pleasant organization, universal is to crass. Pushing the overpriced express at every step this app does not serve the user, it funnels the meat thru the park..Version: 1.17.1
✓ InadequateFound this app to be a total waste of time, of all the rides it only showed 5-6 of all the rides showing waiting times. Rubbish app, total waste of time. I wouldn't recommend anyone wasting time downloading it..Version: 1.8.8
✓ Location accuracy doesn’t workTried to order food but it said I wasn’t in the park. I used both mobile data and wifi and moved around the park and my order wouldn’t go through. I also made sure my location services were enabled..Version: 1.20.2
✓ App glitchThe first time I attempted to make the purchase my account was charged then the transaction was reversed. When I called to get assistance to find out why I was told that it is impossible to find out the decline reason on universals end(I had already contacted my bank to find out if it was on their end). I was told that it is impossible to find out the decline reason because the people who can do that research do not speak with customers and the employee manager(Mike) could not take my care number to provide them with to look the decline reason up. He also said that they(the department that can look up decline reasons that does not speak with customers) could not look up the profile attached to the card to look up the card number find out why my card declined. Their only solution was to a different way of purchasing the tickets or re-download the app. I am lucky that I was able to purchase the tickets after I re-downloaded since they could offer me no help if it hadn’t. I understand that the people who assist with the transactions themselves do not speak with customers but their must be a way for the customer service center to put in a research request..Version: 1.21.0
✓ Email validationThe app won’t accept valid email address to login, even though the website does. Please allow + in email address..Version: 1.56
✓ Lost GPS guiding frequentlyAs soon as I or my iPhone turned off and I turned back on, the app became so slow and the GPS guiding stopped working. So each time my phone is off by itself every minute, I have to force close and relaunch the app. This is pretty inconvenient..Version: 1.8.4
✓ App reviewWorst app ever! Been in Disney for many years. First time at Universal and this app is such a disappointment. 1. Gps didn’t work. Try setting it up in the configuration and at the app level. Even allowed all the time. Didn’t get it to work. My husband did and we installed the app at the same time the same way. 2. Even with gps on (my husband) you always have to select the park. It should default to where you are all the time and then allow you to switch if you want to. Many clicks through the day to get to where you want to go. 3. Main menu options constantly change for some reason. Sometimes I am able to see wait times as an icon. Then open the app again 5mins later and it’s gone..Version: 1.46
✓ I purchased a Florida resident annual passI called a few times with questions about the premier package, and was told I would receive one ticket per year to Halloween Horror Nights. I was also told that with purchasing the most expensive plan, there would be no black out dates. As I called today to see if I needed to reserve the date for my HHN ticket, I was then informed, after 3 calls of questions, that I could not use it on Thursday, October 11th. I am very disappointed that this was not disclosed to me in earlier calls. I was told No black out dates! I already booked my hotel, and was going to do islands of adventure the 12th. I will no longer be doing that, and I will no longer visit universal studios in the future. I am very disappointed in your customer service representatives giving me false information. Signed, Ex Universal Studios customer from Florida.Version: 1.12.0
✓ UselessAll times are "averages" and wrong. Waste of data and space on your phone. If you have come from Disney do NOT expect the same experience from this app..Version: 1.4.2
✓ Unavoidable PIAWhen the app works, hooray! It’s the necessary evil to theme parking — tracking your location, eating up battery power, but wait times and mobile food ordering at your fingertips. BUT…the app forgets your password every 24-30 hours. Or maybe it doesn’t, as we can’t view the password we put in. So we try again and again. If security measures encourage everyone to put in “qualified” passwords, it’s a normal expectation to be able to see the password the user enters since they’re long and complex. But the user can’t see them here. The password is always hidden. So, good luck and pray there’s no typo. Again. And again. So the app won’t accept the password…fine…after trying for 30 minutes, the user uses the “forgot password” option. Guess what. The APP doesn’t recognize the email either. And you can see what you’re typing, so the user KNOWS the app is acting up AGAIN. So you try. Again and again. I have a profile. I have purchased passes. I HAVE to get into MY account. So I have to keep trying. Again and again. Usually takes 2-3 hours entering/re-entering/coming out/shutting down, etc..etc…before this PIA finally works. THANK GOD I took a photo of my passes — relying on the app would have been disastrous many times..Version: 1.46
✓ Out of date rides and ridiculous queue timesAfter 10 years since we were last here I am really disappointed with my visit to universal this time, it is far too busy and the queue times are ridiculous. Having now just spent 10 days at Disney the universal parks need to learn from Disney on how to manage big queues on the main attractions. I won’t be recommending universal to anyone..Version: 1.25.0
✓ Lines for ridesShould have explained virtual thing at guest services when we checked in. Long long lines even with fast pass. This has not been very fun for my family and my boys. Wasted a lot of my first of two days here. 👎 ....Got universal app and used virtual pass system and only got offered jimmy fallon ride at 8:00 am each morning. I luckily checked at 6:45 the next morning and got Hagrid’s motorcycle ride. Otherwise I spent my entire time attached to my phone desperately hoping to get into a virtual line. I was hoping to detach from my electronics not be forced to sit on the curb with thousands of other parents trying to get their kids on the “good rides”. I Spent a lot of money on season passes and fast passes for 6 people and still couldn’t get on a number of rides. When we got to the virtual line at our appointed time, it was still a 2 hour wait in the line ......Need a better system 👎.Version: 1.36.0
✓ No Customer Service for Signature DrinksI made the allegedly forbidden request to have no cream on my Butter Beer. If you know the drink it is a frozen drink with a cream topper. I love the drink but the cream is tough on my stomach. I ordered the drink and requested no cream. I paid with no problem. Then I was told by the drink server “it is a signature drink and changes can’t be made”. When I explained to the server that I have ordered with no cream several times over the years she shrugged her solders. I asked if I could please be accommodated and she said no. She told me to go back to where I paid and ask for a refund. The manager came out and spouted the same nonsense about no changes to signature drinks. I received my refund but... I just don’t understand why I could not receive customer service. The cream is added to top after the drink is dispensed. All they had to do was not put the cream. I am disappointed that I could not get the drink the way I wanted. More importantly, I am disappointed with the lack of customer service..Version: 1.27.0
✓ Worst Park App - Biggest Scam ArtistsThe app is functional. It does show users where rides are located as well as shopping, eating, shows and other services. There are many flaws. The zoom feature on the maps is inconsistent in usability. Ticket purchasing is extremely clunky and basically takes the user to a mobile version of Universal's web pages. Overall, Universal is full of slight of hand scam artists. While picking up express passes purchased for a specific day, I realized that I failed to purchase enough for my whole party. Universal charged me Double per express pass and didn't disclose the individual price for that same day. Price gauging and lack of pricing disclosure is shady and demonstrates the extent to which Universal is trying to take your money!! Buyer beware. Universal's ticketing process is not user friendly to begin with. This creates lack of transparency and thus leads to no trust..Version: 1.44.0
✓ Too many people!The rides are great. The lines are way too long, even for Express. $14 for a hot dog, $5 for a bottle of Coke..Version: 1.44.0
✓ Mobile food ordering not greatDoesn’t send any notification your order is ready. Doesn’t update unless you close the app and reopen it. Apart from that not bad..Version: 1.42
✓ Potential to be good but inaccurate wait timesLet down by out dated & inaccurate wait times. Serious disconnect on all rides meaning you cannot trust it as a tool to aid your visit. E.g. Rides Closed but it shows 15 min wait. 10min wait and you rock up to find 55mins. Sort it out Universal..Version: 1.8.5
✓ No Mobile Order Shortcut On HomescreenThroughout the Universal website, and on the app itself, it says to click on “the side menu” to go to mobile ordering. The side menu is still pictured here in the app description but the side menu is gone. Selections have been moved to the bottom. Shortcut to mobile order has been removed. If a change this big is being made it needs to be updated in the app directions. It is not. It appears you have to search through all of the restaurants and click on them individually to see if there is a mobile ordering option within the restaurant description, then start your order..Version: 1.50
✓ Not usefulThis app allows the user to upload tickets but other than that it isn’t very useful. It doesn’t allow you to search for a certain ride with a search function. It allows the user to sort the map by type such as dining or rides, but you cannot make the map bigger to get a good idea of where you have to walk. It is basically an interactive PDF. The descriptions of the rides are short and lack detail. We had several people in our party which led us to have to find out about each ride to see who was going where. I had to search online and look at blogs to find out something as simple as whether or not Poseidon was a show or a ride. Not useful..Version: 1.44.2
✓ The App ISN’T stable during rushesYeah so they are doubling down on app use no service and that would be fine if the app always loaded and didn’t have glitches when there is heavy use. Sadly, you can be sitting at a restaurant trying to use it and it won’t connect. Anyway—you can order at the cash stand. 30 minutes of app hades and a sweet hospitality cast member told me. When I went to order they really tried to make us use the app again but knowing it wasn’t saving my credit card and having tried for 30 minutes I insisted they take our order. I’m not paying $170 a day to debug an app or convince anyone they need better servers to run the app so it doesn’t glitch. I’m supposed to be eating junk, drinking butter beer and throwing up as we get off the motorbike ride. Anyway, keep a secondary payment handy and if you try twice and can’t get it to work, go to the cash stand and press for help..Version: 1.52
✓ Missing wait times?This app does not show wait times at all! I downloaded this app so I could research how long wait times are, hence see if I should purchase express pass. I'll be visiting from Australia at the end of this year. But whenever I click the ride icon for a specific ride, there is no wait time information available anywhere..Version: 1.0.2
✓ Crashes too oftenUseful for wait times only. Cannot select specific parks as it crashed and returns to home screen. Could only access wait times by clicking wait times and then filtering..Version: 1.6.1
✓ Bad experienceI have a prosthetic leg above the knee. When entering the park I stood in line for 40 minutes while one guest service rep assisted the whole line. He told me to go to guest services in the park to get disability access passes. He said to go to customer service by the Superman ride. I first preceded to wait in line for the next 30 minutes to rent a wheelchair. Then went to customer service line. While waiting in line a rep ask me if I was waiting for disability access passes. If so I should sit down until it is my Turn in line. I waited 40 minutes to be told there is no special access passes. So I needed to take wheelchair on all lines. On the Popeyes paradise cruise. Ride shut down for weather when we did not even get rain or lightning alert. I am stuck in the middle of the line on a wheelchair because I can Neither go forward or back due to line congestion..Version: 1.39.0
✓ This app made ordering food painfulForcing you to order food at the leaky cauldron from this app instead of going to the counter like Disney made this a frustrating process that we almost just gave up and walked off. The table number didn’t work and staff had to help me and another customer. It would be much better to order from the counter. Please reverse this change. I do not want your app..Version: 1.57
✓ Prefer the Disney appNeeds more dynamic maps.Version: 1.46
✓ Inaccurate Wait TimesWe tried using this app during our recent visit to Studios + Islands, and consistently the wait times were inaccurate or claiming rides were closed when they weren’t. We’d check within 15, 30, or even 60 minutes (in case it was a refresh issue), but just constantly reporting the wrong times. Disney World App by contrast has near real time waiting times as we witnessed first hand during the same trip..Version: 1.15.0
✓ MrsI had a very difficult time with finalizing my purchase but I finally did it. I couldn’t get to checkout! Karen.Version: 1.19.0
✓ Unable to sign inI downloaded the app and haven’t been able to sign into my account. It worked once, then just stopped. Did a reinstall, still nothing, just an error of “something went wrong”. That cryptic message is it. On top of it there isn’t any way to request tech support from within the app. Edit: after multiple tried, I was able to sign in; however, now that we are on our vacation anytime we try to do a mobile order the error “oops something went wrong, please try again”. To add insult to injury, the app does charge my credit card so now I have to fight those charges as well. Edit: I was finally able to sign in after multiple days of trying. My internet at work and home isn’t filtered, and runs at atleast 1gbs, and the other parks in the area don’t have this problem with their app. However, not that we are at the parks, the mobile ordering just says “oops there was a problem, please try again”. To add insult to injury, my credit card was charged for the orders, but no confirmation or anything in the app. So now I have to fight those charges as well..Version: 1.47.1
✓ I thinkI think it doesn’t have enough rides and there is only one roller coaster.Version: 1.10.0
✓ App brokenThe reason for a low rating is the two major flaws… often the app is just plain broken in that when you open the map part of the app it will turn the brightness of your phone all the way down … turn it back up and it goes right back down… not sure why the app wants to change my brightness at all, but super impossible to see in the bright Florida sun… that is the broken part, have to restart app every time that happens Second problem is the wallet. If you add a three broomsticks meal to your wallet you may be tempted to leave your printed ticket back at the room thinking oh yay it’s in here and I can just have them scan it on. My phone… no go, they have no way to scan it, will send you wandering the park to find a place to print it out… found myself asking park janitors how to get my breakfast… if broomsticks can’t scan it, don’t allow me to add it onto my wallet.Version: 1.50
✓ Poorer from CanadaSadly, not worth the money. My husband is too tall for most of the rides. Way too many gift shops/food vendors. We’re from Canada & our Wonderland is cheaper with a lot more thrill rides. Harry Potter section was cool..Version: 1.9.1
✓ Can't loginI love this app and before they updated it, it worked like Magic. Now I try to login throughthe app and it wont let me, because my email has a "-" in it and for some reason the app wont accept those characters. Please fix and I will add the 2 stars back. Thanks!.Version: 1.7.2
✓ AwfulI downloaded the app at the beginning of our 6 day trip with 6 adult-aged (according to Universal’s standards) people in order to streamline the process of paying for meals, etc. I was only able to sign in ONE time after setting up the account, then it logged me out and I haven’t been able to sign back in to my account again. It keeps giving me an error message and telling me to “try my action again.” It also only allowed me to scan 5 of our 6 passes into my account, then gave me an error message about too many bad scans (I only scanned each pass once!) and wouldn’t let me scan my son’s pass in at all. I have to be physically present for every food purchase, credit card in hand, running the risk of dropping it or losing it, or handing out cash to 4 different teenagers to run and get what they want to eat or refill their cups. The app is glitchy, the wait times are inaccurate, and I can’t even use the app for the purpose I intended. When I asked an employee about it, I just got a shoulder-shrug. (I definitely prefer the service, cleanliness, and streamlined processes at DW over Universal.) This app is a waste of phone space..Version: 1.42
✓ Needs workShows you where you are...until you click on something, then you disappear from map. Have to close and reopen to reset. Doesn’t give any type of directions from your location to where you want to go. Easier to use free paper map they give you..Version: 1.16.0
✓ Stupefied!From the process of buying the base pass and express access, this app aims to deceive. In addition to the usual trick of listing prices as “Starting From” that are wildly different from the price one actually has to pay, the base pass tickets are listed in daily prices per person while others show up as the package price for the number of individual pre-selected. (But, hey, I appreciated the whopping discount on the 2 days + 2 days free FL resident pass that I presumably won’t use.) Even the process of entering credit card info was difficult—the scan card function didn’t work and the address interface invites you to “add” information that should already be stored if you’re a registered user of the app. Stupefied!.Version: 1.50.1
✓ Horrible experience with guy who works at minionsGot kicked out of the park for holding a vape in my hand when there is literally a million other people vaping. What a joke!!!.Version: 1.39.0
✓ Major problemsWait times are hopeless, there are more accurate third party apps out there. Food ordering didn’t work - said I wasn’t in the park despite the (poor) map showing me outside the food outlet! This is like a 3rd rate beta..Version: 1.19.0
✓ Poorly designed appNeeds a simple list of ride, wait time, park. Then click on it to see directions. The way they are listed means you can only see 2 or 3 rides on your screen making it difficult and cinvoluted to get the information you want..Version: 1.25.0
✓ Doesnt work on Iphone6App loads and opens but when you choose dinner, map, or attractions it crashes and closes. Useless app!.Version: 1.6.1
✓ Frustrating for offering foodMobile ordering does not work on the app, but numerous restaurants are mobile orders only. My friend with a Samsung had to order my food for me, but that wasn’t without it faults as mobile ordering didn’t show allergy information. You have to exit out of the ordering process and look at the menu separately. Then when you do order you have to then go to a staff member to let them what the allergy is and what meal is needing modified..Version: 1.53
✓ The attention is a disaster/Total disappointedWe have wasted so much time, paid a fortune for coming 3 days to these parks to be treated with so little respect. Slow attention and rude, employees do not know what they are selling. We paid USD 1,000 extra for a 2 days upgrade unlimited express pass that would not work on the second day, made us lost half a day on our holidays. I would not come back to Universal, Disney World is so much better organised and the attention and kindest are spotless. Very disappointed..Version: 1.46
✓ This App is terribleFirst off people, this is not the place to review the park. This is for reviews of the app. I would’ve assumed this app would have been up to par with Disney’s App. I don’t understand why you can’t pull up the maps of the parks and see the wait times. You have to push the ride icon to get that info which to me is a waste of time. They only allow you to sort the rides by thrill, water, 3D-4D, and kids. I want to be able to see all rides and wait times at the same time, on the same screen. Also, you cannot add or access hotel reservations. There are no hotel maps. The only thing this app is good for is buying tickets. We are Orlando residents and frequent both Disney and Universal. We’ve stayed at most the resorts because of our Florida discount. By far, Universal is our favorite park and we know it like the back of our hands. But for people who aren’t familiar with the park, they deserve better..Version: 1.20.2
✓ BewareThe app was useless unless you already knew what you were looking for. It was good at showing you where you already were, but not so much at telling you how to find things. After using the app at the park, my phone rapidly lost charge. After I left and charged my phone back up, I found numerous “burst” photos of up to 25 shots and at least a dozen videos that I had not taken. They were all dark, so obviously had been taken from inside my bag. I also found that the timer on my phone kept being mysteriously set, even after I had turned it off. No wonder my phone died so quickly. Maybe it’s a coincidence, but my phone had never behaved in this way before. I deleted the app and if I ever return to Universal, I will be using a paper map..Version: 1.12.0
✓ Wait timesThe advertised waiting times are not correct and customers who cannot afford to pay more for a express pass are punished. Been in line for the Minions ride for more than twice the advertised time due to staff only letting on customers with the express passes. This is a way of bullying less fortunate customers into purchasing the pass or punishing them if they did not agree to purchase it in advance..Version: 1.23.1
🙂 Universal Orlando Resort Positive Reviews
Universal Orlando Resort works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Universal Orlando Resort.
⛔ Universal Orlando Resort Problems
