4.62883 star

Total 77 Negative Reviews

SHEIN - Shopping Online App Complaints & User Negative Comments 2024

SHEIN - Shopping Online app received 77 complaints, negative comments and reviews by users. Have you ever had a bad experience using SHEIN - Shopping Online? Can you share your negative thoughts about shein - shopping online?

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SHEIN - Shopping Online for Negative User Reviews

DO NOT SHOP HEREThis company is one of the worst for mass production and waste. their workers aren’t paid well or treated well, everything is cheap falls apart, and it’s horrible for the environment. not only do they contribute to pushing fast fashion they individually wrap each one of their items in plastic. not to mention they steal other peoples art and design without credit or permission. DO NOT SHOP HERE.Version: 7.8.3

Not nice at allThe only reason why these clothes are cheap is because of the children that they force to work in sweatshops. This online store heavily uses fast fashion and even if you don’t think it’s a problem, it will be when our environment starts becoming unsafe for even us to live. There are so many more alternatives..Version: 7.5.2

SweatshopsYou can guarantee everything is made by children in a sweatshop.Version: 8.0.9

Shopping and gamingSo far hopping experience is fine. Don’t bother playing games. You will only help Shein get new people joining Shein, but Shein will cheat when you are close to win the prize. Playing sponsored games is like working for Shein, right. You invite people and for them to accept your invitation they need to download Shein app and creating their account. You basically get rewarded by successfully referring Shein to the new people. I was only .02 diamonds to win $200. I had to spend time on getting people to accept my invitation to get there at .02 diamonds away. When you are this close to win, they only give you .01 diamonds if you get a new user with a device that downloaded Shein app for the first time. That means I only needed two new people. So my 3 friends downloaded the first time and created their brand new accounts and accepted my invitation. Guess what I got? “Your friend is unable to help due to security issues”. All 3 new users that downloaded Shein app on their 3 devices for the first time should have credited me .03 diamonds, but i got nothing. I reached out for Shein to make it right, but Shein refused by trying to bring up the wrong reason saying your friends can’t help if they’ve already helped someone else. I kept letting them know that my final 3 friends never downloaded Shein app and never had Shein account before I invited them. No excuses, Shein. You are just cheating on the game..Version: 9.7.0

Yikes.If I could give this app 0 stars I would. This app and company is disgusting. they use child labour and pay the children 2 cents an hour. They make 500 dollars (us). So I wonder how many exhausting hours these kids are forced to work. Please save your money or just buy from somewhere else. I know the clothes are cheap but they are also cheap quality. See through and gross. There’s been packages that has had bugs in them and it’s just gross. everything about shein is..Version: 8.2.2

Not impressedThe orders are next to impossible to track, and they take a very long time to arrive. I ordered a black skirt and got a costume skirt made out of foam. Very unhappy, not worth the money at all, I could’ve done better at a thrift shop..Version: 7.0.8

Exploits women , sends the wrong message to women/ teensDeleted the app because I think it’s wrong to send such a sexualized message of what women should wear and look like , especially to an upcoming generation of women . Is women should strive to be strong , kind , uplifting - not allowing companies and people to sexualize us . This is how so many girls and women are trafficked, exploited, etc . Ladies stand up for yourselves - you don’t need to dress in barely any clothing to have worth - you are better than that !.Version: 7.4.5

DONT USE SHEINMany people have told me that they use child labour. Unless you want to get jewelry, don’t buy their clothing!!!.Version: 8.4.8

Very, very slow.I’ve ordered from here three times and each time have had the same experience and will likely not use them again. You can find some very good clothes for brilliant prices, but the time to wait is simply not worth it. You would think this is because it is shipped from China, but I don’t think this is the case. Around a week after submitting my order, there was still an option to cancel an item, so it’s very clear that it wasn’t even packaged yet. The tracking system is very confusing and seems poorly translated and even though I had express shipping, it took the same time (about 16 days) and there was no difference from normal shipping time. However, the staff are incredibly good. They will ALWAYS reply within 24 hours - I mostly received a response before 12 hours - and they were very helpful and understanding. The only issue is the shipping times and tracking systems, so if you want to order from them, I suggest you order at least 3 weeks in advance and don’t bother with tracking until it’s with your local mail holder and then use their own tracking system..Version: 6.7.3

DO NOT ORDER FROM HEREFirst, the clothes are not that good. second, peoples accounts have been getting hacked and their personal info is being leaked. i luckily used paypal for my order but someone still tried to login into my email and google blocked them. please don’t give them any personal info..Version: 7.0.8

It’s great but…I had the app on my previous phone and then I downloaded it again on the one I’m using now. The first problem was that, I couldn’t log into my account on the new phone because of my password. And I even had the password saved in my notes to remember. So, they sent me a reset email. I had to do that a couple of times until they stopped sending it to my spam folder. So I was finally able to actually click the reset link. It worked (thank goodness 🙄.) However, when I finally signed in on the new phone, everything from my order history, wishlist items, shopping bag, and other account information were missing. It was like it started a brand new account, even though it was the same email account. I’ve always had this problem with SHEIN, having to create new accounts. And so now I have to use my old phone for managing the orders. I really wish I could use my current for phone for all of that instead having to go back and forth. In the end, it’s a great app, I love the clothing options but, I would really appreciate it if they could somehow make logging in on various devices more efficient or maybe even add an option where you can ‘Sign in using Google’ to eliminate the hassle of having to remember and/or resetting passwords every now and then. I would also like if they worked on better customer service answers..Version: 6.9.2

Not scammy, but a complete waste of timeOrdered a sweater for my niece's Xmas present. She lives in London. I got a message a day after the order to say it was on hold for "security reasons". OK, I appreciate that. At least they're looking out for fraudulent card use. The link took me to a form with only one field. A file upload field with the label "transaction proof". No other detail or explanation but most people would gather that it means "show us you have this transaction in your account". So I sent a screen shot of Internet banking with the full detail of the transaction. There was no confirmation email that it had been received and when I checked my orders there is no indication there is a problem. FOUR DAYS LATER I get an email saying my order is cancelled as I haven't provided correct information. Refund appeared same day, so they aren't a scam. But they definitely don't like money and all they are doing is wasting people's time. Now I gave to find an alternative that will never get to UK in time. Never again..Version: 10.1.0

Hacks!!!Do not download people are getting hacked.Version: 7.0.8

Can I get a refundThe last time I bought from this app none of the things that I bought came in the right size and quality was so bad I’d like a refund because that was not what I asked for.Version: 7.0.2

Love this shop soooo much!I absolutely love Shein! I first came across it from when I saw someone else shopping online on their site, and I went on their page later that day. I was pleasantly surprised by the amount of super nice clothes they have on there, and they even have makeup and home decor as well! I was even more shocked when I realised how cheap and reasonably priced their clothes are! I thought seeing as their clothes are so cheap, that they would be bad quality. However, I ordered my first order from there, and I found that their clothes were good quality, so very quickly, Shein became my new favourite shop ever. I’ve ordered 2 packages in total (received one and the other is on the way - exciting!) and I’m pretty sure I’m going to buy everything from this shop! I’m even going to buy some back to school things, and as I have wanted to redecorate my room for a long time, I think I will now because of Shein’s amazing home decor department. Love this shop so much, I am one of many thousands of happy customers - me and my best friend are obsessed with Shein! I have recommended this shop to all of my friends and family. I promise I am a legit customer, I haven’t been paid to write this😂. Thank you Shein for being my favourite shop!.Version: 7.1.0

HACKEDDo NOT get this app!! A lot of people, myself included, have been hacked on their personal social media’s and other accounts using the same email you provide in this app!! People have gone to the source of the hacking to show that your email was used by Shein. Do Not Use!!.Version: 7.0.8

AnnoyingNever got my order.Version: 7.1.0

BewareOrdered in Nov 2020. cleared customs i was told. canada post was to deliver I was told . Jan 2021 no one seems to know why i didn’t get yet Money from visa was withdrawn , i paid for items. but never received ,and no one knows why it wasn’t ,sent to me. I won’t be ordering from Shein again. paying for nothing. beware.Version: 7.4.2


TariffsBe aware of taxes and custom duties. Even though you get one package without any of these to be paid, you never know if you will be charged the next time for the same. This is regardless if you paid for the delivery or if it was free express shipping..Version: 6.4.9

SLAVE LABOURShine has been my #1 fav shop until my dad told me about SLAVE LABOUR!!! And shine is one of the worst. Every single day a little kid up to the age of 5 has to work hard all day to make YOUR guys clothes just because you feel like you fashion sense has change. Those little kids work SO hard EVER SINGLE day of the week they get NO breaks not even one day and how much they get payed it HORRIBLE They get payed about 10-20cents Yeah so why I hate shine you don’t have to listen to me but imagine all the ethical shops you could go. And would you like to be marking clothes for bratty people who’s closets are bursting? THEN DONT SHOP AT SHINE (or Kmart).Version: 8.8.6

They aren’t really honest.Just wanted to point out something. You guys claim to have this huge 85% off Black Friday sale and you’re totally tricking the customers aren’t you ??? I visit the website often and I know the prices. All you have done is kept the original prices exactly the same (some are even higher than normal) and you’ve added a large amount next it and cut that amount with a line. So innocent people would coms here and think “wow I’m getting this $30 blouse for $15!” when infact the blouse was $15 to start with. What sort of disgusting fake sale is this? I am EXTREMELY DISAPPOINTED as a customer about this. I was planning on buying from the website on Black Friday thinking I’ll be able to buy a lot of stuff only to find out that it’s all fake. VERY DISAPPOINTED! I will think twice before buying from Shein again..Version: 5.5.0

SHEINSo iv never really did online shopping but since this pandemic came along it was being advertised on social media , it just kept popping up so I clicked on it and I fell in love with the clothes , the only problems I find with it is the sizes and the waiting (2 weeks) but after awhile I guess I’ll / you will adjust and learn what is your best fit , and if you can wait and have some patience then your fine and the material is good , the sizes are all mixed but I guess there foreign sizes so I’ll have to learn on the way , there’s also sales and percentages off of clothes , also you can earn points which you can buy clothes with , there’s a wish list which keeps all your likes products in that specific area and it doesn’t just sell clothes it sells all kinds , just name it right , be specific but above all this is a great app , keep up the good work SHEIN , I would recommend it to anyone.Version: 7.2.2

Some good some badTook me a while to order from SHEIN. I had a lot of fun ordering costume jewelry some of it’s good some of it is not so good… the clothes are hit or miss. Some made really well, some just have to be thrown in the garbage. A lot of it fits weird. Poorly finished seams. Sweatshirts are good. I will say that the shoes I’ve ordered from Big Tree brand are very comfortable. Some have a weird fit in the heel but for the price.,. You know… you get what you pay for. As long as you just buy fun things you’ll be ok. Wish it was better. Wish there was more leather made shoes and belts. Most of the pleather looks cheap. Also I don’t understand why they photoshop women with tiny waists and rear ends that look like two basketballs. So obvious and you’d be hard pressed to find actual women that look like that, much less clothes that are actually tailored appropriately to fit such a weird shape. They need to stop. UPDATE: just received a reply from the developer. Not sure why you’d apologize for “inconvenience”… what inconvenience? Is that a standard answer you give everyone? I’ve given you my point of view about the products. Not your app. I will say that in the world we live in, it’s time to stop photoshopping women’s rear ends and hips to look like they do in the pictures. It’s ridiculous. Rarely will you meet normal, everyday women (your client base) who look like that. We are real women - not 18” waist and 44” hips. Do better. We would appreciate it..Version: 9.0.6

NopeThe product was extremely cheap and the measurements of the clothing were not accurate. I also had to pay $30.78 HST without warning when the package arrived at my house. Not impressed..Version: 7.0.8

Do not use the app!!They are cheating u!!! The payment gateway is insecure and will deduct the amount later without your concern!!! It will actually empty your bank account!!.Version: 5.5.0

Great, But Lots Of Issues…Hear me out, Shein is a great site and has so many cheap options! There are a lot of bots and trollers in the reviews and it would be helpful to get that fixed since it’s hard to know wether to buy or not to buy and item and if or if not it’s a scam. Wonderful price ranges for the most part, put i think sizes should be more specific as I have trouble figuring sizes out sometimes when im looking for clothes or the dimensions of items. Sometimes packages come damaged in their packages, and I have ordered some earrings once that were really bad quality and broke after wearing them a couple times. I also think a proper return system would be helpful for many people other than me because of things like damaged product. Even though this site has lots of issues that should DEFINITELY be resolved, Shein is still one of my favourite sites!.Version: 8.6.0

Lack of Customer Service lets them downI have placed a few orders with SHEIN & overall I am satisfied, however communication with a robot only is frustrating especially when your question relates to something else ie: refund via parcelpoint. Initially, I was able to return items using this method but now that option seems to be unavailable resulting in charges with Aust Post for returns. I also bought a dress that was perfect until I washed it (cold wash) It then shrunk considerably. Apparently SHEIN don’t take returns after you wash an item and with no customer service to contact properly to discuss the dress was unwearable. Positives are that the postage is quite quick from overseas, refunds can be managed easily. Just need the parcelpoint option corrected for easier, cheaper returns. Overall, so far I’m pretty happy..Version: 9.0.1

Horrible storeReally bad quality! Uses child labor and just over all bad if you buy from them you are part of the problem.Version: 8.0.8

This app is good but rigged….I like using the shein app and use it everyday to keep up to date with the daily check ins. It gives me coupons and most of the time I use them. Sometimes they are ones that I’ll never use like 30% orders over 100 but I understand that others will use them as it’s a good deal if you have the money. The one thing that does frustrate me is the games you can play to win points. Every so often there will be a game to play that can win you points. At the moment it’s a spin the wheel concept. I have had this app for over a year and not once have I ever ever got and single point or coupon. It always lands on thanks for playing. This is very frustrating and annoying and I think it’s extremely rigged. No matter how well I do in the games where you control something ( for Easter for example you had to collect things in the bunnies basket ) I will never win anything. This needs to be fixed or at least addressed thanks for reading this far..Version: 8.2.2

Child slavery‼️🛑If I could I would give this app a -1000/5. The clothes you buy there are made by kids paid less than 7$ AN HOUR. Boycotting SHEIN is the best way to stop this.🛑.Version: 8.2.1

Contains LEADClothes meant for kids and maternity wear have 20x the safe levels of lead in them, along with terrible working conditions for workers (75 hour weeks) I’m ashamed to have bought from this app.Version: 8.3.8

Racist culture against blacksAfter scrolling through items, some of the accessories show case insensitive images against blacks. A phone case with a black man hand cuffed was on sale. Nobody on the team thought it insensitive to do this.Version: 7.5.8

TerribleSo, I heard so many good things about this app regarding price and how the clothes looks and fits like the photos. So on cyber monday when they were having sales, I decided why not? Wouldnt hurt to buy some clothes. I purchased several pieces and used my apple pay to pay for the clothes. 2-3 days later i receive an email with them cancelling 2 of my orders and then putting one of my bigger orders on hold saying something about risk system? Look, i get it, tons of orders probably piled up during Black Friday and cyber monday sales, but if youre running a sale, the company should have better prepared for it instead of cancelling orders. Also, the order on hold states i have to show proof that i purchased it in order for them to continue processing the order… uh.. shouldnt verification of card and buyer been done at the registration portion of the whole app? Not after purchasing and cleared transaction portion? Ugh IF i even ever get any of the things i purchased on this site, i am immediately deleting this app and never using it again. And hopefully this isnt some scam Update: Not the shein app company copy pasting the same response to their 1 star reviewers. Look, if you really want people to respect and appreciate a company and change their mind about how they feel about the company, you listen to the clients compaints and address them individually instead of copy pasting a generic response.Version: 8.7.4

DO NOT BUT ANYTHINGIf you are looking for sustainable brands THIS IS NOT IT. SHEIN is not providing any sources saying they use sustainable materials nor do we know if their workers (people making their clothes) have a good pay..Version: 7.2.1

Do NOT Order from hereWorking conditions are horrible and they’re terrible for many reasons, they also offer coupons but make it impossible to use them and the prices are all over the place for the same stuff. Not worth it at all, there’s better places to shop!.Version: 8.3.8

Takes foreverI was originally receiving updates on where my package was, but it is now May 22 and I have NOT received an update on where it is since May 9! I want to know where it is and why it’s taking this long! I ordered 8 days after my friend and she got hers in 3 weeks, I have been waiting over a month and we live in the same area..Version: 7.0.8

UnethicalShein has stolen and copied designs from hundreds of not thousands of independent designers without their knowledge or consent. they underpay their workers and do not use renewable materials. if you can afford to shop elsewhere i encourage you to do so.Version: 7.5.8

I repeat : DO NOT BUY THIS APPI know that in hindsight this app looks like a very good app for saving money, but SHEIN is a horrible business interfering with child labor, and the prices are so low because they need to fund their workers with less pay for working in small sheds literally the entire day to fit the small prices that are presented to us. Recently, SHEIN has been inviting fashion influencers from TikTok,YouTube, etc. to visit their “ headquarters.” To show how their workers ship out products even having the influencers saying things that resolve directly to the issue of “trusting” SHEIN, instead of providing us with improvement along the lines of their progress. It is so frustrating that SHEIN is literally still up and running, despite ex-workers speaking out about how the rumors are true. And by the way, the company literally uses certain fabrics/ materials that literally can cause cancer. Horrible Ik. But SHEIN is also copying other people’s products, such as this “acne patch” that is clearly copying the Hero cosmetics packaging. And it is not just hero cosmetics, but I have also seen multiple other brands that are complaining of SHEIN copying their products as well. SHEIN is not what it looks to be at all and luckily, more awareness has been shared about SHEIN. I don’t know if this review will do much, but I hope it helps just one person to delete this app. Thank you for making it this long and have a great day..Version: 9.3.8

Good but annoying.The app is good and easy to use and offers everything the website does but my god are the notifications you get all day every day so annoying! I’m writing this review as I’ve tried turning off notifications and personalising the notifications so I can choose what I get but shein doesn’t allow you to do so. I have received 3 notifications in the last HOUR. So notifications for the entire app are now off completely. So annoying..Version: 8.2.6

“Free shipping over this price”Yeah it’s a joke. I ordered over $150 of clothing and revived “free shipping” just for them to send each item individually and have me pay $30 for each item crossing over the boarder. That literally more than my whole order. Ridiculous..Version: 7.4.3

It’s okayMost of the clothes are good quality. Shipping, and tax is ridiculous though. They give you coupons and points to take away from your overall total, but if It takes away “too much” they add back the shipping, even though you had high enough priced items to get free shipping. Shipping times are really long, normally its a few weeks. The delivering and updates is weird, as sometimes the information for when it updates the packages, put it on the wrong date and is pretty confusing. I like that you can earn points, and that the reviews help quite a bit. Although, when you review something you never really see your review again, and can’t change or edit it , it doesn’t show up. It’s weird that they give you a shipping fee, then add on a shipping guarantee; you’d think the shipping fee would already guarantee that you’d get your package. They offer shipping express, but it’s like buying another item because it’s 13 dollars, to get it there only a few days earlier than the standard shipping. For example, in my shipping right now, standard says it’d get here 15-17, express days, 12-13. And I mean some people would think that’s a pretty good deal, for me though, compared to other apps where you pay for shipping like that, you’d get your packages in a few days. Overall, it’s not a bad app. It’s legit..Version: 7.4.8

I don’t know what happened..Clothes are cheep , trendy , a lot of sale and benefits. Therefore I ordered something. However I saw my skirt was refunded.. I don’t know what happened.. I’m so sad because the skirt was sale item and sold out.. also Late delivery.Version: 6.9.0

Shop is good, app is notI love Shien for the wide variety of clothes and accessories for my size! Not many places have nice plus size clothing, most places sell plain and boring clothes that make me look like an old lady! But Shien actually caters for younger audiences and I love it! HOWEVER, since the app has been updated, I can’t change my profile picture! The photo part is now just a white circle! On top of this, Shien VIP is ridiculous, I’ve followed the rules and it took months for it to actually show! And contacting someone to actually talk to is stupid, I can’t find ANY way to speak to someone, just a stupid robot that doesn’t answer my questions. Shien needs a better contacting route, there’s no number, email or online chat to contact in case something is wrong or you need to ask a question that isn’t answered in Q&A’s! I spent hours the other day trying to find a way to contact anyone after my VIP status hadn’t changed in months and the robot repeatedly answered with wrong answers and wouldn’t put me through to anyone despite it saying live chat was available!! Just ridiculous. I am happy however with the payment options. There’s a good range of options with good payment schemes. It’s just such a shame contacting someone is so hard to do! It’s the only thing that puts me off alongside the VIP statuses taking forever to change. Needs sorting ASAP..Version: 7.2.2

AntisemticThey sell swastika necklaces with no problem. Wow!.Version: 7.1.6

Package review.I love shopping on here but today, there was a bit of an issue due to my package being delivered… I had a look on the app to see if my package was almost here and it said it was delivered but I could not find it,I’ve also looked everywhere for my package on my door step, my porch and my back door but nothing… I even called my neighbours and asked if they’ve seen a package with my name on it and they said no. I went and called the post office that was delivering my package to my house and they said it might’ve gone missing, they are now launching an investigation into finding out where my package is..Version: 9.5.0

Don't do it!Terrible experience! The clothes I purchased did not look like the photographs, some were of such poor quality the material was see through. I didn't buy super cheap items either, I spent $55 on a dress which looked nothing like the picture and had wonky seams! Furthermore I opted to Return nearly everything purchased because the quality was so poor- only to be told that the only warehouse for returns was in the US and the return shipping would not be covered (I live in Au). It cost me $65 to return $120 worth of the items, which hardly seems worth it by when I queried this with the company before sending the return they said they could help with the return shipping if I gave them the details of how much it costed. I provided them with the details and receipt numbers but the refunded amount was only the value of the items and nothing towards my out of pocket amount for return shipping. I won't shop here again, and I would encourage people to avoid it- i read the reviews on the items I purchased before I bought them and they must have been fabricated, I can't see how anyone could accept some of the items I received and be happy with them!.Version: 5.4.2

Deleting the items from cart issueI am not able to delete the items from the cart which i dont want but when I delete them they do not get deleted so annoying.Version: 6.8.2

TOXIC, DANGEROUS ORGANIZATIONSTOP THE PRODUCTION OF FAST FASHION. i know we all struggle from time to time and need cheap cute clothes but listen this GARBAGE company abuses their workers and their chemicals lead to irreversible damage to the earth. THRIFT. SHOP LOCAL..Version: 7.8.3

I have mixed thoughtsI’ve ordered a few times from there, once for my formal dress and two other times for clothes I don’t have a job yet, I get a weekly allowance of $30 and save a lot of money so I can buy new clothes because I’m still growing and can’t fit a lot of my clothes anymore, the shipping takes around 1-2 weeks for me and isn’t too pricey, the quality can be a hit or miss, I’ve bought off Romwe and their clothes seem to be good as long as you follow washing instructions, however SheinMOD for me hasn’t been amazing but it all depends on what clothes you buy, size, manufacturing- etc. SHEIN is known for being fast fashion, e.g. constantly pumping out new designs to keep up with fashion trends online, however that means there’s more clothes going into landfills, if you outgrow something from SHEIN (or any store), please PLEASE donate it to a local second hand/thrift store! SHEIN is an easy way to get relatively cheap priced clothes but there are far better options to buy from that help the environment and pays their workers better. Good for convince but not for the environment..Version: 10.3.4

Lost coatRight now I’m so frustrated with Shein that I will probably NEVER order another thing from them. a while ago I ordered a coat and a jacket from them. I thought the jacket was patch work like a purse I have with the same pattern. Instead it was a screen print of the patchwork pattern on some thin polyester fabric. It’s a final item so I ate that one. After all everything looks cute with jeans right? I also order a pink fuzzy coat which I have never received. The order itself has disappeared from my account so I can’t even trace it. I tried calling Shein and that’s even more of a joke. The number listed isn’t a working number. Then I tried your chat box. What a mess!?!?! I’m trying to find my missing coat and the chat box transferred me to a website for account problems that would charge me a refundable $1 fee. Was I not supposed to notice the $45 per month automatic fee!?!?! Enough with the scams people. When I tried to answer your boxed questions y’all had the nerve to ask me if one of my neighbors may have this mistakenly got the package. VERY unlikely since I’ve never had that problem at this address. The only trace to this coat is IN MY BANK ACCOUNT. You had no problem getting paid! I am warning all of you. Don’t order from these people. They lost a good customer in me. I love ordering things, especially jewelry but unless I receive a refund or my merchandise I’m done! Why don’t you guys shock me and respond?.Version: 8.8.1

Great products, poor customer serviceI always loved shein but recently had really poor experience with the customer services. I got locked out of my account, the password rest wouldn’t work, regularly tried checking both my inbox and my junk mail, I tried a variety of web browsers and the app for this reset and nothing. I tried daily to talk to someone on the customer support and even though it was within their ‘opening times’ was offline. Every day. For a week! I tried messaging multiple of the Instagram accounts and got told to email them, who then after waiting, replied telling me to talk to the customer services that oh yeah once again offline. There was no where I could report anything and was chasing my tail all over the place. Had stuff I wanted to order, an existing order to track and then also want to place some items for a return and couldn’t do any of it. Such a unnecessarily stressful situation that I had to keep chasing and there was no one there to help. Was like a robot was replying on Instagram as the response was barely relevant to what I had sent. Just all in all an awful experience. Eventually I got to talk to someone and they reset my password. But even that took an extra 24 hours to get sorted. Just felt really let down as always loved shopping with shein..Version: 7.3.2

Cheap clothes, gimmicky appEverything is basically hit or miss, given the nature of it all being mass factory and cheaply produced stuff. Some things can be really cute, some things are total junk. It’s a better bet than Aliexpress, though. But keep in mind the prices are so low because the conditions and pay for workers in the factories the items are made in are usually abominable at best. The app itself…is annoying to say the least. The “win a prize” section is bizarre, since all of the little games they have that users can play to “win” credits basically never work, even when you read through the rules and follow the directions within the time limit (You will NEVER win the $300 credit that requires 500 diamonds to be collected to win, it will never count the referral codes when the person you share with downloads the app and enters it, somehow, despite it being within the same hour, it gets counted by the app as being past the time limit 😒 what a surprise). But I wouldn’t go so far as to say the games are scammy, since there’s nothing lost by playing them, you just don’t have any real chance of winning anything more than a $5 off coupon. Pretty pointless considering you can accumulate (minuscule) amounts of credits doing things like checking in every day, watching livestreams where they show new products, and posting photos and reviews of the stuff you buy..Version: 9.7.0

Don’t buy anything from SHEINI bought so many things from SHEIN over $200 and it said it was free express shipping but after some days of order I got message that I have to pay extra $30 for clearance fees.Version: 7.1.8

Fast fashion, exploitationSHEIN, vous connaissez? Cette marque chinoise très présente sur les réseaux sociaux est un des géants de la « Fast Fashion ». Mais derrière les t-shirts à 2€ ou les robes à 9€ se cache un système d'exploitation d'une rare violence. Selon une enquête de l'ONG Public Eye, les ouvriers qui produisent pour SHEIN - qui proviennent des provinces les plus pauvres de Chine - travaillent douze heures par jour, avec un seul jour de congé par mois. Le plus souvent sans contrat de travail et sans assurance. Non respect des droits sociaux, conditions de travail délétères, normes de sécurité non respectées, cadence infernale: bienvenue dans l'enfer de SHEIN. Pour dissimuler cette réalité aux yeux du monde, SHEIN n'a pas hésité à faire de fausses déclarations sur son site internet. Les prix ultra faibles pour le consommateur ont donc un coût : ce coût, ce sont les travailleurs qui le paient à l'autre bout du monde. SHEIN est un symbole de cette industrie de la Fast Fashion qui se contrefiche des droits humains, viole les droits sociaux et saccage l'environnement. Car l'utilisation massive de polyester - composé de pétrole et de gaz transformés - par SHEIN est une véritable catastrophe écologique. Selon l'ADEME, les vêtements en matière synthétique relâchent des microfibres plastiques à chaque lavage, qui finissent dans les océans et contaminent la faune et la flore marine : 500 000 mille tonnes de ces microparticules de plastique sont relâchées dans les océans chaque année dans le monde. SHEIN est un symbole de la culture d'impunité qui domine aujourd'hui les échanges mondiaux : l'entreprise se cache derrière ses sous-traitants pour se défausser et ne publie aucune information sur sa chaine d'approvisionnement. Il nous est ainsi impossible de savoir si elle a recours ou non à des esclaves ouighours. C'est pour mettre fin à cette pyramide d'irresponsabilité que je me bats au parlement européen pour une loi sur devoir de vigilance des entreprises. La commission européenne va bientôt présenter une directive en ce sens et la lutte s'annonce rude contre les lobbies. Source: Raphael Glucksmann, député européen Aller voir sur sa page Instagram..Version: 7.9.9

Very disappointedThis is the 3rd time I’ve bought multiple items from SHEIN. The first time I bought 2 evening dresses and they were beautiful. The second time I bought 3 tops. They were ridiculously small and very poor quality. I got sick of arguing with customer service and threw them away. I had a third order on the way that was too late to cancel. These two tops came today. Again I purchased a larger size than I am and again they came so small they would fit a child. I am a 6ft tall woman so I buy the largest sizes. I check the measurements then buy one size up. What I received is tagged as a plus size but would again fit a short petite woman or a child. Don’t buy from this company. Avoid disappointment . I could have sent them back and had the postage deducted from my refund but this was not my error so I didn’t feel that was fair. Again they are going in the bin or the poor box. Please don’t waste your money on poor quality , undersized garments.Version: 7.6.2

Save our planet 🌎I know its hard to not shop from shein so many cute clothes but its❌❌ FAST FASION ❌❌and it is bad and harmful to our earth it is the 2nd most thing that is polluting our earth we are ruining the world we live on do something now before its to late and if you cant move on now buy one more cart and thats it cut shein off.Version: 7.7.7

Can’t add once you checkoutGood product range and delivery turnaround times, however you can add or remove once you select checkout. Got to the payment section, wanted to add another item and it only gave you the choice of cancelling the order entirely or paying ( before any payment details were entered). Sneaky & painful; I had to redo an order of 8 items to add one I’d remembered last minute. I’d noticed I couldn’t apply coupons either at this stage ( and they weren’t automatically either; with a profile or sign up I’d expect any coupons to apply automatically if SHEIN had all the details and don’t allow for backing up once checkout so you can be sure to have applied any yourself).Needs to allow you to go back or add/remove items before you pay and auto apply coupons based on your profile or make it clearer where to apply them. I often use checkout in other online stores to check shipping costs and the effect of coupons/discounts. SHEINs checkout doesn’t make this easy or overly transparent so you hesitate quite a bit before purchase..Version: 8.7.6

DisappointedI love shopping with shein, i bought so much every week however they shipped my ordered through fasthorse that is the delivery company i hate the most, i’ve loose my items once from this delivery company coz they put my parcel on my driveway lucky i got refunded by shein & second time my parcels was next to my stairs i was living in a unit everyone can see that parcel once they walked it, lucky i was at home 5 minutes before delivery this time, fasthorse is a very bad delivery company ever they left your parcels in a unsafe place.! The last 2 times Shein put my parcel through post office thats i’m so happy about & has no issues, they knocked on my door & hand it to me directly.! Not like fasthorse company they are too lazy to come up to me thats why my parcel got lost.! i just ordered my items 2 days ago & now has been shipped through fasthorse again, i don’t know what will gonna happen to my parcel this time.! Hope Shein will never use fasthorse as they deliver service...Version: 9.9.8

They don’t let you win the credit through games!!!I’m so frustrated every time I play any of Shein games on the app they always make you think you are going to win and then trick you into sharing to try to get points and credit. It does not matter how often you share or follow the instructions you can never win! Example: I need 100 points to win £100 credit on a game and I am at 99 points. I share and they add 0.2 of a point instead of the usual 1 point or more. They know how to rope you into the game and use you for clicks and sharing to other people add more clicks and engagement then possible purchases on the site. It’s a shame because I have enjoyed using items purchased from here but get mad every time I go on the site now. Don’t even get me stared on the outfit competition that’s another issue of it’s own! I don’t know if I will re purchase from Shein anymore. Don’t waste your time on the games they feel like a scam every time..Version: 9.8.2

Customer service does not exist at this companyI am a buyer that have spent a lot of money here, and you have to pray that nothing goes wrong with your order, because if there is a problem you cannot reach customer service to ask questions like why my order is seating on your warehouse for more than 8 days and no one yet has pick it up? I leave in Europe and any orders might take over 20 days from the moment that i order to receiving. Also be aware of their Jewerly we all know is not real but a neckless should be able to lock and i have not learned my lesson because the amount of male neckless that arrives and it is already broken is not believable. Off course to return from Europe would cost me more money than to buy a new one. So i made a decision not to buy anymore jewerly. So it is ok to take the money from your credit card immediately but your order might take a minimum of 8 days to start moving up to the next steps. Disappointing because some o the pieces that i purchased are really good!.Version: 8.7.4

DONT DOWNLOADThis thing is a scam They will hack you.Version: 7.0.8

SHEIN refuses to refund me after they lost my packageI am extremely disappointed with my experience with Shein. I received a gift card and used it to place a $50 order with the company. Unfortunately, the carrier company lost my package by placing it on top of a fire hose in a local supermarket. I only found out about it after some time, and when I contacted Shein's customer service, I heard no response. I had to call them to get an email that I could use as proof of my package being lost. When I finally managed to get through to their customer service, they told me that my "package issue has exceeded our regulated handling time limit.”My package is lost, the carrier company has said so themselves. However, according to their "logistics," the package was delivered. I am extremely dissatisfied with their lack of care for customers. Even though I would like to continue ordering from Shein, I am unsure if I would do so again. I believe the risk of getting your package lost and getting no help or refund makes this company’s reliability a game of roulette..Version: 9.7.8

DisappointedSo I saw this on Facebook like all ads that are posted there. I was a bit skeptical since I had also purchased cheap items on wish and on My Ali if that’s how it’s spelled. I think shopping on SHEIN is fairly easy you find a lot of beautiful items for a very low price. Although as k scrolled down to find the items I was looking for and purchasing them well the days passed and passed and passed until on SHEIN it marked that my package had arrived and i don’t know about you guys but when you buy something online it’s like you live a roller coaster of emotions. Because it’s the time to reveal if you actually spent you money on something you’ll like. Now you run a risk purchasing on line because you know you might not get something that’s actually nice but instead it will reflect the money you paid. It’s been a couple of days after I received the notice that my package had been delivered and well nothing so I sent a notice through their app notifying that I hadn’t received the item. Well it’s been a few more days and I still have gotten no notice on the package or to where it could be. I spent roughly 60 dls on items I was planning on using. Well I’m a bit disappointed on the customer service. I hope I can come back here and updated on what happened with my items or if i will even get my money back. Well people careful on what you buy and sometimes I guess if you run with my bad luck you won’t receive your package..Version: 7.3.2

Please do not support sheinEverything they do has a horrendous impact on the environment. Although their clothes are super cheap it is tempting to buy from here but the orders can take up to months to arrive, if they even do arrive. The labour is terrible as well and I do not recommend..Version: 7.5.7

This company needs to improve.Affording things nowadays in stores is very uncommon, not everyone has alot of wealth and this app is perfect for those people including me. financially i have been able to afford a place to stay and food everyday and i like to explore my sense of style on a budget. I love the concept of cheaper things and who doesn't, we live in a society of money. i do have many concerns for this app, one of them being the packaging that they use. they use horrible non eco friendly packaging, and a ridiculous amount of plastic that it is honestly shocking, plus the audacity to make a #shiencares trend protecting wildlife animals, when their packaging is not, is ridiculous. yes its cheap, but at the success this app has im pretty sure they could spend some money making their packaging more eco friendly, therefore bringing in more costumers to buy on their site. If it wasn’t for the fast fashion and non sustainable packaging, everyone would shop here, they definitely could be making more. another concern i have is the fast fashion problem. Shien isnt ethical. they continue to steal designs from small brands, and we dont know how much money their workers are paid, but im not confident it’s enough. this company wont probably see this but make a change. for the good of the world and your workers..Version: 7.8.9

Child Abuse and ExploitationYa’ll need to STOP ordering from here. they literally have child slaves and abuse them, not to mention exploitation of labour, not only towards kids, but all their workers.Version: 7.5.8

Shocking serviceAt first I was extremely happy with the app and how quickly the orders came, however with the recent order I only found out when I contacted their customer service that an item that I purchased is out of stock yet I when I ordered it, it was in stock! The customer service kept on just saying we can give you a refund and wasn’t helpful at all! I saw I was getting no where so took the refund but the service received is below standard to what it should be and they are very misleading. Happy to take your money and unless you get in contact with them they won’t even let you know that the item you just purchased was out of stock but because they can’t manage updating their app or website you can still purchase things and they take your money but do nothing about notifying you of this!! Shocking shocking service! Until now I would of recommended it to anyone but with this current order I don’t even know if I can trust shopping on the app/website any longer!.Version: 9.0.5

DONT GET THIS APPAs good as it seems, these low cost items are extremely cheap and poor quality. There are so many small businesses and other sites you can buy from. Also promotes child labor, animal cruelty and racism..Version: 7.3.7

Really?Steals others designs. People worked hard to make that! Don’t steal..Version: 9.3.2

No customer service supportThere is no one to talk to. It is all robots so if you have an issue with your order there is no one real to speak to. I have bought a lot from this site but in the future I may decide to stop buying because there is no one real to speak with. I bought an order and my package had not arrived now I have to go searching for it. Get real customer service people!.Version: 7.5.8

CheapEverything thing I bought ended up being made with cheap thin material. Even sweaters that looked plush and thick in pictures. Sizes all run VERY SMALL Needless to say. Pictures are incredibly misleading. Im a 36 yr old who wears med size clothing( I bought some things in large to be safe). I gave all 11 items of clothing I purchased to my friends 9 year old daughter(they fit her perfectly). DO NOT buy from here..Version: 7.1.8

Horrible siteService is horrible and on top of that there a scam. The information u give this website they will use it and try to hack ur iCloud so watch out..Version: 7.1.6

Kids make these clothesKids make these clothes and they are just rip offs that are very expensive Don’t DOWNLOAD!!!!.Version: 8.5.6

🤢Don’t support child labor, and they also sell your info to the dark web.Version: 7.6.6

Stop being racistAll in the title babe..Version: 7.5.8

HORRIBLEIt hacked into my social media and it’s overall not a good app.Version: 7.0.8

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