Sundance Now: Series & Films App Negative ReviewsAMC Networks Inc.

Sundance Now: Series & Films Negative Reviews

4.1
4.11136 star

Total 77 Negative Reviews

Sundance Now: Series & Films App Complaints & User Negative Comments 2024

Sundance Now: Series & Films app received 77 complaints, negative comments and reviews by users. Have you ever had a bad experience using Sundance Now: Series & Films? Can you share your negative thoughts about sundance now: series & films?

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Sundance Now: Series & Films for Negative User Reviews

Bad dealI was offered a year pass to sundance now for the cost of $30 , being that im in quarantine i took it for more tv options , now im 3/4 months into the year i paid for and the app does not allow me to use it , im using sundance now on roku , i have tried every option including their customer service wich is nonexistent, so let this be a warning to the consumer if you pay sundance now for use of a year sundance now will not honor the year and will not respond to countless emails sent to them , just respond with robo text and they win your money , you will only feel cheated , DONT WASTE YOUR MONEY ON SUNDANCE NOW APP.Version: 3.8.13 (5)

Doesn’t workWhy sign up for a free preview, all I get is that little buffering circle, was really excited watch some of the shows offered. I’ll be cancelling that annual payment NOW! Glad I found out before it goes through..Version: 4.0.2 (107)

BogusI downloaded this app to of course watch some shows in to see how the app was I even signed up for a membership and was supposed to get a seven day free trial however after signing up and picking my plan I was still unable to view anything on this app. The app kept telling me I needed to sign up for a seven day free trial and knowing that I’ve already done this I just assume maybe I should restart my phone however that did not work and it still has not. I remove the subscription from Account and deleted the app and so how was still charged for it. The Apple support doesn’t think I should get a refund. I don’t want to be charge for something that doesn’t work..Version: 3.8.2

Frustrating!I wouldn’t know how this app works because I ended my free trial the day I got it. I signed up on my phone and everything seemed normal so I downloaded the app on Apple TV, logged in and tried to play my show. It again asked me to sign up for a free trial so I put my credentials in once more and it tells me I already have a trial going, then I get a failure message.. I restart the app, delete and re download and still the same story. That’s annoying but whatever I log in on my computer and it starts the show. Great! First episode ends and I get yet another message, “you have great taste! Sign up for a 7 day trial to stream shows,” this time with different monthly pricing than when I originally signed up. Again, I try my credentials but the message prevails. It’s not worth this much hassle - don’t waste your time!.Version: 4.0.0 (103)

SubscriptionI signed up for the free trial. Went in to cancel it, had already been charged $7.51. Cancelled it and sent an email asking for the $7.51 to be refunded to my card. Received an email two-three weeks later saying they hadn’t forgot but with COVID 19 they were behind, if I still had the issue email them back. So I emailed back asking to make sure it was cancelled and to ask for a refund of the $7.51. (I literally only watched one episode of some dumb show and decided to cancel.) low and behold, they just took another $7.51 out for the second month!! There is no customer service number I could find, just the support email. This is ridiculous..Version: 3.8.10

Can’t access my account - UnsubscribedI have to log into my account almost every movie I want to watch. And today I can’t access it all. Unreliable and there seems no support other than an email. I don’t have time to have this trickle turn into the STREAM it’s supposed to be..Version: 3.8.7

Won’t let you leaveGood luck cancelling your account if you ever need to, because they do not let you 😂.Version: 4.0.3 (123)

ScamI’ve pay for a monthly subscription and every time I try to watch some thing it keeps taking me back to the options for getting a subscription. I have a receipt my subscription is paid yet for some reason I can’t watch anything. I’ve tried re-downloading the app. I had to request a refund. Super disappointed. Wanted to watch discovery of witches.Version: 4.0.0 (103)

Payement 😠J’ai essayé votre site pour deux jours et je ne suis pas intéressé!!! J’ai des modes de paiements qui écrit donne mon e-mail !!??? il y a sept jours gratuits Mais pourquoi il faut que je paye??!!!.Version: 3.8.3

Glitchy AppGreat content, but app is glitchy and frustrating to use..Version: 4.0.3 (123)

App does not recognize subscriptionI wasn’t aware of all the bad reviews for this app until I immediately ran into problems after subscribing. I am currently on the free trial for a specific show I was really hoping to watch(discovery of witches) since I’ve seen the ads recently. However as soon as I click on it to watch, it says I need to subscribe. Well I’m already subscribed, but the only option is to click on the plans to see what it says. So I click on the subscription and lo and behold it says I’m already subscribed. So what exactly is the issue here? How are people even capable of watching if it doesn’t recognize your subscription? Based off reviews, it seems like it’s been a problem for not even months, but years. Please fix this!.Version: 4.0.5

Don’t do it!! You’ll be stuck paying foreverBeen trying to cancel for many many months- following their directions to cancel only leads to running in circles with broken links and getting nowhere. Billing my telephone and they tell me cancel thru the app. No option to cancel on app!!! Sent numerous emails with no response. Feels like I’m being scammed. They are still taking $7 out of my account every month with no end in sight. Worst experience ever. Pretty much ending up paying over a hundred dollars for a vampire show - worth it?? I think not! Buyer beware for sure.Version: 3.8.14 (11)

Good content hampered by buggy appSigned up to catch the second season of Exeter and really enjoyed the selection of programming, BUT continuous problems with the app led me to just give up. Random shutdowns and restarts, plackback issues, limited access to your account preferences and your “my list” content disappearing are just some of the frustrating issues you’ll deal with constantly. If they manage to properly integrate their channel with the app I would consider resubscribing but with so many content subscriptions to choose from now, a buggy interface like this will quickly take you out of the race..Version: 3.8.2

Started off ok, went downhill from there....... unhappy customer.I subscribed to this app for a specific television show. I would say for the first 6-8 months, the app worked fine. I hadn’t watched any programs on the app for a while and when I tried to watch a new show on the app, a pop up came on that asked me to start a free trial. I contacted the company about this through their support email. For 2 months, I received nothing but automated email messages saying that they received my “ticket”. I was still being charged the monthly subscription for an app that DID NOT WORK. Finally, after many automated emails, I received another email that said my subscription had been canceled but if I wanted to continue using the app, they would give me a free month. I decided to just let the app stay cancelled because of the terrible customer service I had received. And NOW my Apple account has been charged AGAIN for this app that was cancelled! I cannot seem to contact anyone from this company in any way except automated email. I am VERY unhappy! This company has terrible customer service and they are not reliable! After telling me my subscription was cancelled, they are still charging me for the app and it does NOT work! I want to talk with a person via a phone call but there is NO way that I have found that that is possible!.Version: 3.8.12 (12)

Do not fall for the “free trial”This is the WORST streaming service ever. Run away - Run far far away. I signed up for the free trial directly on their website- to do so you have to enter your credit card info, but it says you can cancel at any time during that 7 day at no charge. The very first time I try to use the service I select the “log in” (via the Apple app) but it only brings me to a loop where I have to enter my Credit Card info before I can stream. I go back to the website and confirm my account is showing up to date and then contact support via email about the issue (note - they do not have any other way of contacting them). It takes them 2 day of my 7 day free trial, for them to respond. By this time I’ve already reentered my credit card with Apple so I am able use the “free days” and the response is only confirms that I am going to be double billed and that my direct account has been cancelled to avoid double billing. Great I guess, but I had also advised I was concerned because not all my devices are Apple and I was not able to log in to the service on any other device without this stupid “give us your cc information” loop. The response is to tell me I have to log in and not “apply for service”.... I’m not a moron, I know the difference!?!? After a few days of back and forth via email with no resolution I decide this service is just not with it and cancel my Apple payment/account as well, with 2 days left in the “free trial”. Then low and behold, the minute after my “ free trial” is up I’m billed from my cancelled direct account. When I log into that account it tells me the account is not active and if I want to log in further to see my account information I will need to give them my credit card information. Oh hell no...... Anywhere you try to get resolution the response is to “contact support” via email which I’ve been doing for over a week now. Now I’m stuck trying to resolve this with the BBB and getting them blocked by my credit card company. Please do yourself a favour and stay away from this headache of a service.Version: 3.7

Avoid at all costsI unsubscribed from this crappy website months ago and we just realized looking at our bank account that they’re still taking money from us. They just stole fifty dollars from us last week. Be careful. There’s more and more scam websites like this one now..Version: 4.0.8 (166)

Subscription doesn’t workKeeps asking to login or start free trial. Neither seems to work. Very annoying. Will ask for refund shortly. It’s a shame because they do have some good content..Version: 4.0.11 (191)

What’s wrong with this app???Love the content but… Everytime I start watching an episode on my AppleTV, I’m returned to the first episode. Doesn’t allow for multiple users, list of currently viewing shows and you have to restart the subtitles every time you come back to a show...Version: 4.0.10 (185)

Allow downloadsWhy can’t we download the movies just like Amazon Prime and Netflix?.Version: 3.8.14 (11)

Without Question, the Worst Customer Experience OnlineI have been a subscriber to Sundance Now for over 3 years, but have now had FIVE intermittent periods during which the app refuses to play content while I am logged in. When I have written to complain and ask for a fix, I am issued a “trouble ticket,” some of which have taken weeks for a reply. The fact that this massively frustrating issue and interaction is apparently happening frequently to multiple users, never with so much as an apology, and certainly no subscription refund or extension, is an absolute abuse and a shame..Version: 3.8.10

Missing ContentI am beyond frustrated. I subscribed because of the series This Close. I was excited and ready to start watching the second season after enjoying the first season on this app last year. Well, it isn’t even available via the app. It is nowhere to be found on the app. I can’t even watch it on the web because the browser won’t let me log into an account I am paying monthly for without selecting my TV provider - and that feature doesn’t work. I can’t watch a show I was so looking forward to watching!!! I sent an email to customer support A WEEK AGO and have yet to receive a response..Version: 3.8.3

App is terrible!First time I tried the app, was great for about 2 mos. No problems. 3rd month, every time I trie to open it to watch something it would take me to the “start your free trial now” page and wouldn’t open even though I wanna as a subscriber for 3 mos already. I closed the app several times, rebooted my phone, deleted the app and rebooted my phone... nothing worked. So I deleted and unsubscribed. 4 mos later, I try again using a different email. First episode of a show played... then nothing else would play. Not the show I was watching, not even random shows I’d pick from the homepage and tried to play. Once again I’ve deleted the app and won’t be subscribing. FIX YOUR APP!!.Version: 3.8.13 (5)

Can’t stop them from taking my money!My subscription is over and cancelled. And sun dance is still taking 6.99 out of my bank account!! 🤬 I cannot appeal anything on my profile here to request a refund because the App Store doesn’t recognize it as active. So there’s literally nothing I can do unless I go to my bank and do stop payment and that costs $ too! So now I’m still out 6.99 plus the 20$ it’s gunna cost me to stop the thieves from taking my money!!!!!.Version: 4.0.12 (200)

Unstable App on iPadAs others have written, Sundance features great programming. I like the shows so much I’ve taken out a year’s subscription. However, the app itself leaves much to be desired. I’ve had to delete and reload the app at least once a week in order to get it to work. I note the app seems to have problems only on my iPad Pro; the app works reliably on my iPhone..Version: 4.0.5

App Doesn’t Recognize Subscription.I have used the app before with no trouble. I tend to subscribe and cancel as shows pop up I want to watch as there never seems to be enough content I want to watch to justify an ongoing subscription. When I went to resubscribe this time, however, it was a disaster. Every time I try to play a show it asks me to subscribe (which I’ve already done through iTunes subscriptions on my phone). My phone then tells me I’m already a subscriber and won’t let me resubscribe or play the show. I contacted SundanceNow support (and waited two days for an answer) to discover this is a known issue and that I would just have to sign up directly with them. Pay again. Go back and cancel with apple and then maybe they would issue a future credit for time lost (time I had paid for where I couldn’t actually watch anything because their system doesn’t work). Say what?? Fix your app or take it off the App Store. At the very least warm potential subscribers about the hassle of this known issue..Version: 4.0.8 (166)

DisappointedWorst app ever Payed 6.99 member ship then yearly 59.99 hoping things will get better so I can watch season 2 A DISCOVERY OF WITCHES CANT SEEM TO NAVIGATE THIS APP.Version: 4.0.1 (105)

Apple incompatibleImpossible to make the app work on my Apple TV. I bought an annual subscription to see if it could work. now i am stuck for one year!!!!!!! AND I PAY MONTHLY SUBSCRIPTION THAT DOES NOT WORK!!!!.Version: 4.0.8 (166)

Great shows, Wish I could watch them on TVI’m sorry I even got the trial. Had I known how frustrating trying to get Sundance Now on any TV app would be, I never would have gotten into any of the shows I started during the trial. I wouldn’t have even done the trial. I’m having serious regrets for spending money on this app that I can only watch on my phone or if my computer is hooked up to my tv. Can you watch through Prime? Kind of. Not all Sundance Now content is available when you’re watching it on Prime and it’s not the Sundance Now home screen when you go in that way. It’s supposedly available on google play app on your TV. I couldn’t find Sundance Now on there. I have an iPhone. iPhones don’t cast to TVs. Plus it’s inconvenient to have to cast or watch on your phone for any prolonged period of time. And I can hook my computer up to my TV, but that means I can’t be on my computer if I want to watch anything on Sundance Now. Again, super inconvenient. I have no idea why there isn’t a direct Sundance Now app on smart TVs. I do know I will definitely not be renewing unless that changes. They have great content, but so do a ton of other apps that are much easier to stream on your TV without having to access it through your phone, computer, or middle man app..Version: 3.8.10

Which I could access my 7 days free trialCan’t acces it on my iPhone but I can on my Firestick. Oh et l’option Français du menu ne traduit que les titres, pas le contenu..Version: 4.0.2 (107)

Only one episode in and FAILI downloaded the app and was so excited to watch a much advertised show, “Discovery of Witches”, and the first episode did not disappoint, but this app sure did! I was only able to watch the first episode and then nothing else would play. Not another episode of the same show or any other show, movie, or documentary, nothing. I thought maybe it was a glitch and emailed and messaged on Instagram the Sundance Now account, no reply. I also wondered if it was something to do with the free trial so I had my husband sign up but now nothing works on either account. It is so disappointing to have seen so many good reviews of the shows and movies but not be able to watch them. I will for sure be canceling and not spending any money on this poorly engineered app..Version: 3.8.10

Great Content, Buffy App & No SupportI have enjoyed Sundance Now for a coke of years but the experience has been hobbled by continual and myriad problems with the app, whether on the iPhone or Apple TV. Last night I canceled my subscription after Sundance Now suddenly failed to recognize my subscription. I wasted nearly an hour in three devices, trying everything including logging in and out and deleting and reinstalling apps. Nothing worked. And I had just been charged for another month the very same day! This is very disappointing because I like the breadth of their catalog and have spent some time mining the shows and movies that appeal to us..Version: 3.8.10

Sundance NowGot it to watch Discovery of Witches and Name of the Rose. Only issue is that app crashes quite often which is quite frustrating. On all my devices; what’s up with that? Otherwise, pretty happy with it..Version: 3.8.3

Very disappointed!Our Issue… must log in each and every time and then program still won’t open. After weeks of emails back and forth to Sundance Now support and no solution, we will try to cancel our prepaid one year subscription . By other comments, it appears this might also be futile..Version: 4.0.5

Won’t recognize my subscriptionI love this app, and it worked great on my Roku, but when I switched over to using it on the mobile app, I signed up for a new subscription. Now every time I log in and try to play something it shoots me a message saying I need to sign up. Then I click the plan I’m already signed up for and it say you are already signed up, but it still won’t let me play anything. Therefore this is a severely poorly constructed app, and I am quite disappointed and will be cancelling my subscription unless this bug is fixed..Version: 4.0.0 (103)

Be careful with cancellations!Content is not too bad but be careful when you cancel! Multiple screens to confirm your cancellation, and when I was charged after I had canceled they asked me for a screen confirming cancellation. Not a great experience overall!.Version: 4.0.5

Stay away from this AppWhen I subscribed through the App, I couldn’t access any content. The App would keep asking to start a free trial even though a subsequent pop up confirmed that I was already subscribed. Support is extremely slow to respond and seems unable to fix the issue. Content being offered is interesting but subscribing is not worth the hassle..Version: 4.0.2 (107)

Can’t even start the trialKeeps saying I have activated trial but won’t let me watch a thing. Just stuck in an endless loop of trying to get trial to work. Stupid app. Oh well.Version: 3.8.3

Decent content HORRIBLE appApparently I can only watch 1 Episode of each series and then the app crashes every single time I try to go to the next episode. Tried watching in Apple TV and it worked for a bit and then it would do the same thing to the Apple app... even though every other network and Apple show works just fine and now i can’t even open the app without it crashing and forcing me to restart my whole phone. 6 hours into the free trial and I’m already cancelling. Definitely not worth the headache and I’m definitely not paying for the headache..Version: 3.8.12 (12)

JunkThis app would not play any video while my phone was connected to my tv. Which makes it pointless. And yes, I have a supported device. On top of that, when I contacted customer service to ask them to cancel my subscription and refund my charges, I was told the subscription would be set to cancel, but due to their refund policy I wouldn’t be offered a refund. Ridiculous. I received zero value from this app, and zero service from their customer service. Not to mention the fact that there is no option within the app or the website to cancel my subscription myself. There was no choice but to send an email to customer support and wait. All around junk. Skip this sub par app and its worse policies..Version: 4.0.3 (123)

Clunky appThe app is basic and frustrating. It doesn’t go to the next episode automatically - you have to pause and go back to the series to select. Sometimes it doesn’t even show you’ve viewed an episode so you know where to pick up. When browsing, it goes back to home page constantly as if you have to start all over when all you want to see is the trailer for a drama. It has shut down for no reason. The forward/backward are clunky or not available. If you come out of the app to check your email and go back in, the whole app has to reload instead of just popping up where you left off. It needs a lot of improvement to compete with Netflix..Version: 3.8.10

Good content unreliable service/appI would love to subscribe longer and watch a bunch of these shows but 9 out of 10 times “couldn’t fetch the video” is getting old quickly. Also when loading through the TV app from Apple it doesn’t go to the episode or even starts the episode it takes me to the overview and I have to search for the show and then the episode. Every. Single. Time. No thanks. I am glad 7 days were free. And wow. In the settings there is a button for “do not sell my information” what’s of course switch off. Are they serious???.Version: 4.0.1 (105)

Worst app everIFinish an episode and go to play the next one and instead it plays the previous seasons episode. It happens every single time I try to watch the next episode of the series which makes it extremely confusing. That’s if I can even get the app to load it’s usually just constantly buffering and I unfortunately made the mistake of signing up for a year.Version: 4.0.2 (107)

Good but needs some work.I have a new subscription to the app and love the content. However, the fact that it doesn’t keep up with where you are on a show/movie is absolutely mind boggling. It starts over every time. It’s so irritating, I don’t even know if I can keep watching. I have to memorize where I am and try to get close. I’ve never seen another streaming app not keep up with where you are. Fix this and it will be great!.Version: 4.0.1 (105)

FRUSTRATED!I downloaded the app and purchased an annual subscription because I wanted to see the show Discovery of Witches (the series was good). The app worked for about two months before it crashed. Now, every time I attempt to watch a show, a message pops up for me to purchase a subscription (as though it’s doesn’t acknowledge I have an annual subscription that does not expire until August 2021). So for giggles I select the annual subscription option and a pop-up box actually came up and said I was already subscribed!! I’ve logged out of the app, changed the password, uninstalled, and rebooted my phone numerous times and the app still doesn’t work. I’ve left an email to address the issue which went unanswered. I’ve contacted APPLE who confirmed my account is in good standing and even they were perplexed as why the app was not acknowledging my active subscription. There is no customer service number for Sundance so it’s quite upsetting my email went unanswered. I’m very very frustrated at this outcome..Version: 4.0.0 (103)

Really bad performing appHardly works when I try to cast from the app to my Chromecast. And even when I get it working, it often disconnects after a small amount of time. So if I try to go in the app to pause it, I find I have to reconnect it. And then, majority of the time, it won’t cast again. Usually it takes multiple attempts, restarting the app or I just give up because it won’t cast at all. It also doesn’t save where you left off, so pay attention to where you are in your movie or show. Really bad app. It’s a shame because I like the content. But if I can rarely connect, there is little point and I probably won’t pay for this much longer..Version: 4.0.1 (105)

Nice content, but app needs improvementI signed up for Sundance Now after reading a rave review about a show on WSJ, called “Cheat”; while it was initially available for streaming in all 4 episodes, Sundance removed the 3 remaining episodes by releasing one per week, which amounted to a bait-and-switch tactics! Sundance Now offers English subtitles option only on Roku platform. For those who use Google Chromecast to stream its content, there is no English subtitles option. Also, whenever I streamed any episode and left it unfinished, I can’t pick up where I left off and have to start searching for the very previous scene where I paused earlier, which is quite annoying, considering that Netflix or any streaming outlet let viewers pick up where they paused last time. Sundance Now needs to offer more content available for streaming, specially those films and TV series from non English countries in order to make itself stand out amongst a barrage of TV streaming services for viewers retention..Version: 3.8.5

Great shows, if you can access them!All was fine initially. Thoroughly enjoyed “The Restaurant” and “The Split”. Then I received an email offer to pay in advance for a year’s membership at a good discount, so I did. However, these past few months (yes, the prepaid membership should still be in effect!) I’ve no longer been able to access content without a prompt to join and start my free trial. After over a month of back and forth emails with support, they claimed the problem was fixed and “closed the ticket”. Unfortunately the problem persists and I’m beyond frustrated! I’m ready to cancel, but it annoys me that I paid in advance through the spring! I’ve never had any problems with the other entertainment apps. This is beyond comprehension..Version: 3.8.9

No longer castingWe’ve enjoyed the high quality content of Sundance Now but, for the past three weeks, the app no longer casts to our TV although all of the other streaming services we use work fine. The tech support is not helpful, repeatedly suggesting the issue is with our setup despite having been told numerous times that this cannot be the case given that all other streaming services are casting without issue. Very frustrating..Version: 4.0.6 (156)

Free trial - yeah right!Useless app. Garbage. Check the reviews. How can it average 4.2 when 75% of 2020 reviews give 1 star! And complain about the horrible customer non-support. Plays on the phone but you cannot get the picture to mirror on your tv screen. The audio comes through the tv but the tv picture is black. The same when you try to run from phone through a lightning to HDMI cable to your tv. The result is audio only to the monitor, a black picture, the picture only on your phone. They should advertise it as a radio app..Version: 3.8.12 (12)

Worst app ever!!!I paid for a subscription and I don’t think I’ve been able to use it once!!! It just keeps loading and loading and when it FINALLY appears, it just keeps stalling..Version: 3.8.2

Terrible appZero stars. I signed up and now am in this terrible loop where I select a show to watch and then it tells me to sign up(which I have already done) and when I try to sort out my subscription, it tells me I am already subscribed. It also won’t let me navigate away from the subscription page once I’m there, and I have to properly close the app or it keeps opening on the subscription page. I know it is not my internet connection, and I’ve tried the suggested ‘clear cache’ and restart your device, and delete and reinstall suggestions. But this is ridiculous. It doesn’t work..Version: 3.8.7

Worst customer service EVER!DO NOT JOIN! I wanted to see what Sundance had to offer for shows so I started the 7 day trial. I was not satisfied with show options so I tried to deactivate the subscription 3 days before the trial ended. Couldn’t load or anything to be able to deactivate the subscription so I emailed right away. Three days later still didn’t hear anything, at this point now I’m being charged for a year subscription, and I sent yet another email.. needless to say it’s been over a week and haven’t heard ANYTHING from anyone. Wasted money, still have no way of deactivating my subscription..Version: 3.8.3

Great shows but terrible app interfaceThe show I watch, every time I open my show, the labels say it’s season one but the thumbnails shown are from season 4. I have reflux on season one to open it. Also, when I pause the show and the phone goes to sleep. When I come back, even moments later, the app resets the video back to the beginning. I have to slide to the last place I was to continue watching. Lastly, trying to slide the video to the last location you only get one shot. If you don’t judge it right the first time the slide doesn’t work a second time. Terrible app interface..Version: 4.0.2 (107)

Won’t let me cancel - DO NOT SIGN UP FOR THIS!I’ve been trying to cancel Sundance Now for two years. Instructions abound online about how to do this, but they’re all broken. It appears as if you have to cancel from the same device you signed up with, and the only thing I can think of is I signed up on a Roku I got rid of last year. I can’t cancel on web, on the app, on my Roku Stick on my TV, nothing. And nobody will get back to me. Why on Earth won’t they just cancel something a customer is begging to cancel? Awful customer service. Don’t sign up unless you’re ready to make a lifetime commitment..Version: 3.8.10

Can’t watch anything.I signed up for a 7 day free trial & selected the yearly membership. Tried to watch a show on the app & on the website. It won’t allow me to do so - on both platforms it just keeps telling me to subscribe. I’ve never canceled a subscription so fast!.Version: 4.0.0 (103)

Sundance Support…WHAT SUPPORT?!?I PURCHASED A YEARLY SUBSCRIPTION FOR THE APPLE APP SUNDANCE NOW IN JANUARY. ISSUE: Out of the blue I suddenly could not view ANYTHING on the IOS APP. .....almost TWO MONTHS AGO NOW. When attempting to watch anything-a pop-up window comes up ASKING ME TO JOIN IN THE 7-DAY FREE TRIAL. STAGE IM AT: Right away I “EMAILED sundancesupport.com”; was ISSUED A TICKET #. STATUS: NO ONE HAS ADDRESSED, TROUBLESHOOTED, RESOLVED MY ISSUE OF PAYING FOR A YEAR SUBSCRIPTION AND NOT BEING ABOUT TO USE SAID SUBSCRIPTION FOR NEARLY TWO MONTHS NOW. MY OWN TROUBLESHOOTING: Tried EVERYTHING I could as a paying customer: 1) emailing support repeatedly due to no resolve for a very long time 2) requesting a full refund 3) REPEATING #1 & #2 SUNDANCE’s RESPONSE: “I’m sorry for the long delay” “We are working on the issue but we currently have a huge amount of account holder’s issues with the IOS App and not a lot of staff right now” “I’m sorry for the long delay however we assure you that your ticket will be worked on” “We apologize for the long wait times in resolving your issue-however, due to COVID-19 & a large amount of tickets-we will get back to you as soon as we are able” “BLA…BLA…BLA” Oh my goodness. I subscribe to a vast amount of Apple Streaming Apps and I have NEVER BEEN PUT OFF FOR TWO MONTHS. EVER. RESOLVE: STILL WAITING!!!!! I WILL NOW HAVE NO OTHER RECOURSE BUT GOING TO UPPER MANAGEMENT OR BBB OR A STOP PAYMENT ON MY APPLE PAY…IF THIS IS NOT RECTIFIED OR RESOLVED SUNDANCE NOW! SUNDANCE HAS’NT HAD THE COMMON COURTESY TO A PAYING CUSTOMER-OF AN OFFERED RETRIBUTION IN THE FORM OF A REFUND, OR ADDING TWO MORE MONTHS TO MY YEAR PAID SUBSCRIPTION ETC…LIKE ASAP. IN CONCLUSION: THIS IS MY LAST DITCH EFFORT OF TRYING TO GET HELP FROM SUNDANCE SUPPORT BY Using THIS PLATFORM. HOW PATHETIC IS THIS. SAD. NOW THIS ISSUE WILL BE TURNING INTO MUCH BIGGER ISSUES. AND IN READING MORE OF THE REVIEWS...LOOKS LIKE I AM NOT THE ONLY PAYING CUSTOMER. MANY OTHER PEOPLE ARE EXPERIENCING THE EXACT ISSUE WITH THIS COMPANY. I DO NOT WORK AS I AM DISABLED HOME-BOUND AND IN CHRONIC NERVE PAIN IN MY SPINE & LEGS. THEREFORE TIME IS ON MY SIDE TO INVEST IN THE RESEARCH OF MANY DIFFERENT AVENUES AND PLATFORMS AND OUTLETS FOR SUPPORT-TO FILE THIS COMPLAINT. SHAME ON YOU SUNDANCE. ~Belle.Version: 3.8.10

Impossible to cancelSigned up for Sundance to watch discovery of witches with my gf and wanted to cancel once we finished but they make it impossible to cancel. Can’t sign into the website even tho I know the password and when I try to reset my password by sending a reset link to my email I never get it. I had to contact support for them to manually reset my password which still doesn’t work when I try to sign in. It’s been over a year that I’ve been charged for this dumb subscription that I will now have to call my credit card company to get them to somehow stop the payments..Version: 4.0.15 (221)

Content great - app is terribleContent is great but the quality of the app is atrocious. The chromecast integration barely functions - if you can find the chromecast icon in the first place. It doesn’t remember where in the episode/program it’s playing if you stop it and heaven forbid you navigate away from the app and then comeback - all player controls vanish so you have to quit the app and reboot - only to have to attempt to scrub to where you were again because of the aforementioned issues with remembering progress. The poor quality of the app puts me off wanting to watch more..Version: 4.0.1 (105)

Shows are good app does not work wellThe shows on the app so far have been really good, I have enjoyed them. It is really frustrating it does not remember where you stopped the episode. It starts over from the beginning every time so I have to fast forward and figure out where I was last. Please fix the bugs. I will continue to use but if bugs are not fixed I’ll have to cancel..Version: 4.0.0 (103)

AppleTV app is awful1. The app does not indicate which episodes you’ve already watched nor does it pick up where you’ve left off if you don’t finish your episode (once you figure out which episode you last watched, of course). Every episode starts from the beginning 2. There is a bar at the top of the screen that is completely inaccessible. It has fun things like “search” and “account settings” and divides things by film, series, and collection. Swiping up doesn’t get you there so I’m not sure what to do. It’s possible that it is designed for a touch screen, but my TV isn’t a touch screen so I can’t access it. 3. Episodes automatically continue to play until stopped manually. So if you fall asleep, they’ll just play until you wake up or the power goes out. 4. You have to turn on the closed captions for EVERY SINGLE EPISODE. There doesn’t appear to be a universal caption setting (though I admittedly can’t access my setttings, so maybe there is… who knows) Please fix these simple issues! Every other streaming app does this stuff, get with the program! I’ll be canceling at the end of my trial period if it stays like this…..Version: 4.0.7 (162)

Paid for a year subscription and can’t access anythingI paid for a year subscriptions and for the first couple of weeks I could login without any issues. After that, every time I login and try to watch a show or movie it says I have to signup for a free trial! I’ve tried everything, deleting the app and downloading again, logging in on different devices and I get the same free trial pop up. Very frustrating! I sent an email to customer support (because I can’t locate a contact number) but at this point I’m regretting my purchase.Version: 3.8.10

DisappointingSo many bugs. I’m trying to watch a show and it does not track my progress throughout any episode. It will glitch and the voices/sounds from previous parts of an episode will play over current scenes. If I don’t finish the episode, it will start over. Also, I can’t move the bar at the bottom to find my spot, because I’m using an iPhone and the dot to move is directly under the bar used to close apps... I just can’t. It’s so disappointing..Version: 4.0.2 (107)

If only the app let you access the great content!When it launches, it's clunky and nearly unnavigable. Several key features either don't perform or are missing altogether (e.g. resume watching), and interface annoyances like specific season episodes being "swapped" with the same numeric episode from a different season. (And the need to replay the channel bumper after every single app pause? Ridiculous.) A truly abysmal app offering in 2020, a year when a functioning app would take off due to extended home viewing opportunities..Version: 3.8.13 (5)

UpdateI subscribed to this through Roku and the app doesn’t work very well. When I tried to add shows to my watch list I kept receiving error messages. I couldn’t find an alphabetical search and the rewind button is a joke. I have a subscription to AMC+ and didn’t realize that several of the titles overlap, so I wasted my money on this. Regardless, the Sundance Now standalone app on Roku needs to be fixed. I wanted to add that the problems are definitely with the Roku app, not Sundance Now. I just replaced my device with an Apple TV 4K and the app works great. I was able to add shows to my list with no problems..Version: 4.0.13 (213)

Sundance is atrociousNo longer streaming even though my subscription was automatically renewed. Caught in a loop with Sundance asking me to join and pay again. Contacted Sundance but instructions are inadequate. Get me out of this subscription NOW and refund me..Version: 3.8.8

Sundance Now takes my money and doesn’t give me access...I was really excited about the content. For a while things were good and I enjoyed the options on Sundance Now, but for the last few months, probably more(tv break) I haven’t been able to access the shows. I am logged in and I keep getting the “sign up for access” when I select a show. I pay every month for the access and spend more time sending emails to get it fixed with very little reply, than I do having access to any show. I am so unsatisfied. It’s too bad because there are some really good shows..Version: 3.8.9

Great Content but . . .. . . The app is total junk. It works some of the time. It needs updating. I will not subscribe again. Too bib because there are great series..Version: 4.0.2 (107)

Non-cancellable subscriptionThe mobile app will refer you to the website, the website will refer you to iTunes, iTunes will refer you to the mobile app. It’s a never ending circle. The guys who designed this app never thought that anybody would want to cancel their service..Version: 4.0.9 (176)

Worst app everConstant crashing, have to delete and restart continually content is slim some very good selections but too frustrating. . Unsubscribe if you can possibly figure out how to do that, it’s not easy..Version: 3.8.4

FrustratedMost frustrating app ever can’t cancel my account through the website makes me thinks twice about signing up 😤😤😤.Version: 3.8.3

WorstI have a subscription paid until until February 26, 2021. However I cannot play any shows. When I try to play them I am told I have to subscribe, when I try to subscribe I am told I already have an active subscription. Customer service just keeps on telling me it’s not their issue, that it must be an issue on my end. I’m in a Catch 22. I have cancelled the subscription!.Version: 4.0.2 (107)

Incredibly glitchyIs incredibly glitchy when it comes to casting. Does not initially play correct episode. Then gives the message ‘video cannot be played. Too many people are using the account’ when I’m the only one using the account. After each episode need to delete and reinstall the app to get a video to play. Unless they fix the glitches I won’t likely continue past free trial period..Version: 4.0.18 (234)

Hardly worksI would love to watch some of the awesome shows Sundance if featuring but the app hardly works and it won’t stream on my AppleTV. Not sure if I will continue after the 30 day trial.Version: 3.8.12 (12)

Needs Offline viewing/downloading optionI’m a new user. The selection looks great; I’ve been a fan of the Sundance Channel for a while now. The app appears to be user friendly and intuitive so far. When will offline viewing/downloading to device be available. I and my wife travel quite a bit and we’d love to take these great movies, shows, and documentaries with us! Definite 5 star rating when that functionality is added..Version: 3.5.1

Sundance Should Be AshamedI get that this is a new app and the company wants people to subscribe but they are going about it the wrong way. When I went to sign up for the free trial, it made me choose the most expensive billing option in order to continue. When I went to cancel before they charged me, I couldn’t cancel my account in the app. When I went to Safari to cancel it through the actual website, it kept redirecting me to the app. I had to delete the app, log on in Safari, then delete. They could’ve put a “cancel membership” link on the app, they just didn’t want to..Version: 3.8.10

This needs some work.First of all, I tried it out with the seven day free trial and was charged by Apple anyway after canceling on day five. Then the show selection wasn’t the best. They did have a couple of films I wanted to see, but nothing really worth the sub. The app itself wasn’t really friendly. I couldn’t figure out how to turn on closed captioning. They don’t give you the features that prime and Netflix do, like skipping to the next show in a series, or skipping a show intro. This app is probably good for those who really need this kind of programming, but not worth the bugs for me..Version: 3.8.9

Love the contentI really love the content on Sundance but the app is crap. The next episode doesn’t play, often the episode I’m trying to play does not play. For example I attempt to play season 2 episode 1 and season 1 episode 1plays. It’s very annoying..Version: 3.8.13 (5)


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