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Resideo - Smart Home App Complaints & User Negative Comments 2024
Resideo - Smart Home app received 105 complaints, negative comments and reviews by users. Have you ever had a bad experience using Resideo - Smart Home? Can you share your negative thoughts about resideo - smart home?
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Resideo - Smart Home for Negative User Reviews
✓ Decent, but has bugs.If it weren’t for the two huge bugs, I’d give it 5 stars for ease of use. Thermostat is the T10. 1). The iOS version that I use on two devices won’t update the weather from my T10 thermostat unless I completely close the app via the app switcher, and reopen it! If I simply swipe away, and revisit the app later in day, which is normal on an iPhone, it still shows the weather from earlier, and doesn’t pull the current weather from the Tstat. 2). It seems to arbitrarily create a daily schedule alongside the group schedule that I set up. I have completely reset the schedule, deleted it, and started from scratch, several times, only to find a few days later that it spawned an additional daily schedule for Monday or another day. Very annoying. I have removed the T10 and replaced it to reboot it each time I reset and deleted the schedule, to make sure I was starting from a clean state. One more issue in the app, the humidification window protection setting feature is totally opposite of the written and online instructions! The app indicates that on its scale of 1-10, 10 is the most protective, ie. It will lower how much humidification the system allows to minimize frost buildup. However, all other instructions, written and online indicate the opposite, that a lower number is more protective. Which is it?.Version: 6.1.0
✓ App has tons of bugs, thermostat follows suitWe finished building out house about a year and a half ago and put in 4 of these thermostats. From the get-go, the app had difficulty recognizing the divides, syncing with them, and staying synced. After a few months of continual babysitting it seemed to straighten itself out for a while (merciful, considering it was wintertime). We shut them off for the season and have not been able to get them working again this year. I’ve reset our router, run the repair protocol through the thermostats themselves, factory reset the thermostats, deleted and redownloaded the app...all to no avail and each step creates a new sticking point. Sometimes it can’t find a network, sometimes it goes all of the way through setup and then errors out at the very end, and now it won’t even begin setup because the app shows the connection to my thermostat but won’t ever proceed to the next screen when it’s tapped (it just highlights gray for a second, signifying it recognizes the tough, but does nothing). It’s highly disappointing to spend so much money on brand new state of the art thermostats and have them fail repeatedly due to poor programming on the app side, and to have no way to set them up and use them without this hateful app..Version: 5.3.0
✓ Inaccurate thermostat dataBeen using this for about a year. Sending commands to thermostat works good but app is always showing old data, and doesn’t tell you the data is old or give any way to manually force a refresh. You have to open the app and leave it running until the data changes. A process that can take up to a minute until it just changes. App references AccuWeather site for local weather data. That’s great but it doesn’t refresh with the site often enough, again giving the user inaccurate data. If data is old and hasn’t refreshed for a while, the app shouldn’t show it or at least give some indication to the user that they’re viewing old data! I will never buy another Honeywell smart home device again because of horrible app integration..Version: 6.6.1
✓ Needs a lot of improvements and definitely the customer service is lacking a lot.Goes offline a lot like everyday and of course my other devices like ring and nest do not go offline only this one. It usually comes back on itself but when it doesn’t then I have to call. After numerous calls they still have no info on me when I do call. They don’t know what device i have nor do they have any record of my name or phone number. I have to give all that info again only to find out on the next call they again have no record of me. Would not buy again. When it’s offline u cannot control it from your phone when your away which is why I got it. They can’t walk you through an issue cuz their unsure what’s going on. Needs lots of improvements. Since they keep no records or notes of their customer calls when you call they want you to remove the device from the wall to see if it’s installed right. It is because I had it professionally installed. They argue with you even though you know that’s not the issue. It’s so extremely frustrating it’s beyond words. When I’m able to I’m going to replace it with something that works and does what it says it can do. Would not recommend at all..Version: 3.9.2
✓ After many failed attemptsThe app is designed to Geofence your location. Which it never does correctly. I have called opened and tickets on this issue. Support can’t fix it. I turned it off and it still sends alerts to me that I crossed the fence set. Lately the app has been not communicating with the Lyric. This is frustrating. Having to pull it off the wall and then back on to restart. I the app now deleted my device so I have to set it back up again. Get through setting up Wi-Fi and then when it wants to connect to the Honeywell server it says it’s not communicating or the server is down. I’ve tried to call support which used to be 24 seven. Now It has changed to a limited time which is central time and I am in a Pacific Time zone which doesn’t help when you work. I also tried looking up Self help support online the website only uses desktop view and no mobile view which is frustrating cause the app is on your phone/ tablet not a computer. The Honeywell team is dropping the ball on this device and service quality. Why Honeywell?.Version: 5.9
✓ Worked great for a year then stoppedThis app worked great for me with 2 different zones, I could set and run different schedules. Although quite limited, it lacks reporting or audit trail, it did a decent job, until recently. Around the time Apple upgraded IOS. Now the app opens and just sits there in the Home Screen picture. It doesn’t respond. I have deleted and reinstalled. This got it working for a few hours, but now it is back to Home Screen inactivity. It’s a shame the developers are no longer keeping it up to date..Version: 5.8
✓ Good when it worksI use this app on my iPhone to monitor & control 3 thermostats. When the app works, about 80% of the time it works well. The other 20% of the time i need to shut the app down & restart it. I have 2 problems with it, possibly connected. Here is an example of the problems: I leave the app up in the background & when I click to bring the app back up, sometimes the displayed outside temperature is incorrect. Example: I just opened the app & it showed my local temperature to be 33°. It’s actually 62°, it was 33° a couple days ago when I last used the app. Restarting the app gets the correct temperature. Second problem I’m having is that the inside temperature & whether it’s heating or not is sometimes incorrect. Again, restarting the app fixes it. I’ve communicated with Honeywell/Resideo & the folks who supply the weather information & they both point their fingers at the other. Seems like they need to talk with each other & fix the problem..Version: 6.4.1
✓ Not great but useful when worksHave been using this app for a few years and while it’s pretty amazing that you can control so much over the internet while away from the building nothing is simple. Have just changed router device so had to download app and go through unnecessarily long procedure to get the app, thermostat and phone paired. It shouldn’t and needn’t be that complex. No one understands the Lyric thermostat device it really has a mind of its own. It’s just a device to start/stop a boiler so why so complex?.Version: 6.5.1
✓ Has Promise but Lacks Many Features and SupportI came from a pre-Google Nest and chose Honeywell because of the large variety of thermostats to meet my various needs. The app was clean and simple, but after using it for almost two years, I’ve realized it’s too simple and their support doesn’t care. The app lately has gotten very slow. It takes a minute or two for the app to display the current temperatures or settings of my thermostats. Nest let you set a schedule but override that with geolocation. Nest also ran the fan for a forced-air system for several minutes after the burners or compressor turned off to push that bonus heat or cooling around, saving additional money. Honeywell has neither feature. When I’ve asked about why I can’t have both geolocation and a schedule for my thermostats, I’m told “you currently can only have one or the other” with no explanation why or timeframe for it to get added. In fact, it doesn’t sound like they have any plan at all to implement these features. Honeywell Home is not actually Honeywell anymore, but was spun off to Resideo. Maybe Resideo doesn’t have the resources to properly support the app or the motivation to care, but now I’m stuck with a worse and worse app that hasn’t added features in…ever? and support that doesn’t want to actually listen to its customers..Version: 5.8
✓ How to alienate your customersThis app is garbage, several times after its been “upgraded”, all my settings are lost, I have to set up my thermostat and this app again from scratch, and the latest version won’t finish the installation. Honeywell’s fix: 1. Delete my location/address; 2. Uninstall/delete this app; 3. Restore thermostat to factory settings; 4. Reinstall this app and try again!!! REALLY? Do you think this app is fit for purpose? I don’t! Beware of this app - when it eventually works - fine, but be prepared to waste a lot of your time in the future until OR if they ever fix it..Version: 4.8.0
✓ Latest Update won’t download to iPadI have to give it 2 stars because I can’t get the update to download and update on my iPad Pro. It works on my iPhone. I’ve deleted the app and attempted to download it again, restarted my iPad Pro and still it fails to download even as a fresh download and not as an update - it starts and then quickly quits. Not having this issue with other apps and not having this issue with this app on my iPhone, just on iPad Pro. The app itself, when it works is fine, a little clunky, but good enough for how I use it - I only have the humidity, water leak and temp sensors setup and from what I can tell they work fine, but seeing them on the app is the clunky part - you can’t see them all at once, you have to see them by area they are located, click that location to see the sensors there which is fine, but not efficient for my setup. Also, setting up the sensors was hit or miss and assigning the sensors names and locations was not intuitive and had to do over several times - all a bit clunky compared to using Apple products....Version: 4.11
✓ TerribleSo bad not even worth my time writing a description. Pathetic..Version: 5.8
✓ The app needs to be customizedI have 10 thermostats of various kinds, 10 water sensors and a variety of other devices. The app works for these devices, but it reorders them in apparently random ways. The app needs an edit function to allow for sorting and grouping. Thanks..Version: 6.7.3
✓ Doesn’t workRandomly switches the heating mode on and off, doesn’t remember any setpoints you put in and often reverts to its own setpoint that it invents itself. Sometimes it decides to switch the schedule off. I use the geofencing schedule and have my sleep settings between 10pm and 6am, at 7am it still thinks it’s in sleeps settings so doesn’t switch the heating on. Switch it on manually and the next time you look it’s changed the setpoint again. Rubbish. The other day the runtime graph tells me it was blasting the heat out ALL day, even though we weren’t even in. Never used to have issues before but now it’s terrible. Bit of a scam really, you buy the thermostat but the app doesn’t work, you’re only choice is to replace the thermostat but by this time Honeywell already have your money..Version: 5.9
✓ Was a great appSeems that sometime since April 2023 and now the app has changed and will now only function on an iPhone set to a 24hr clock, I have mine set to 12hr and have done since I got the app approx 5 years ago. Now all I get is “critical error” message whenever I open it. When the app worked it was great for turning the heating on early when leaving work or if late home and wanted it on for an extra time. Was Really easy to use and navigate around to set schedule for the heating or adjust the temperature. Seems for now I won’t be able to use the app without switching to a 24hr clock though which will be annoying. Hopefully will be fully fixed soon and I can continue to control my heating this way..Version: 6.8.0
✓ Lyric t5 been offline for almost 2 months nowI’ve tried reset my Lyric T5 wifi, delete/readd it, reinstall the app but my Lyric T5 still showing up as offline on the app..Version: 6.7.3
✓ Dire…Thank god for the cost of living crisis and not using this app to control my heating much…. Every time I log in I have to reset my password as it’s invalid, then it thinks that my phone date and time are wrong so doesn’t let me access it anyway! I used to work for a global boiler manufacturer and wouldn’t have recommended this sack of crap app to anyone, it’s far easier and much faster to just get up, walk to the thermostat and manually change the temperature. Completely pointless and a game changer when it comes to recommending thermostats to people, there are plenty of better ones out there and I’m sure that they all have much better support when it comes to fixing errors… Avoid this app and all the thermostats that use it.Version: 6.8.0
✓ Dumb app nameWhy is this called Resideo? Silly name that is forgettable. Should have left it as Honeywell home..Version: 6.8.0
✓ Great controller but the app could be further developedGreat addition to the smart home but I feel a few things could be improved on to make it better. The geofence is a great idea but sadly this does not work. It does not realise when we are away from home and you have to go into the location part to force the app to reset and then it notices you are away. Messages don’t come through either in the icon at the top, instead I must go into settings to see these. I feel an obvious feature that is missing is the ability to see a historical chart of when you boiler is switching on and off. This is present in all the competitors apps and is actually very useful to allow you to optimise your schedule or let you check if geo fencing is better than a manual schedule. Please give us this functionality as the data is being collected. Overall still a great product though..Version: 3.9.1
✓ Terrible geofence and tech supportI’ve had a Honeywell Lyric thermostat for a few years now and up until recently, the interface between the app and thermostat worked like a charm. Recently however, (since they changed to the Honeywell home app) the geofence has been sporadic at best. When I get home after 9 hours away at work to find that the thermostat never turned down and my house has been toasty warm all day, it is beyond frustrating. If it only happened once or twice I would have an issue with it, but it has occurred many times now. I tried contacting tech support (because they were extremely helpful when I purchased the thermostat) only to be left waiting for a rep for over an hour with no response (three times now). I also tried chatting with a tech support rep with a similar hour plus wait with no response. My final attempt at emailing tech support was responded to after about a week (despite the fact that their web site says they will respond within 48 hours). Unfortunate the email response did not provide a solution so I responded to the email with additional information. That was over a week ago and I have still not received a response. I would have highly recommended the Honeywell Lyric and app in the past. However, after this experience I would recommend another brand with more stable service and more responsive tech support..Version: 4.9.2
✓ Poor connection qualityResideo often disconnects so you need to constantly re-enter the network info. Waste of money.Version: 6.7.3
✓ Worst hardware and appliI cannot believe how bad this thing is. First it does not even report the humidity correctly. I have checked with another humidity level to verify and it’s widely inaccurate. Furthermore it raise an alarm when none are found. Finally it requires the use of a passcode even if you don’t need it. This is the last straw for me, I am buying something else. I do not recommend. Stay away from this craps..Version: 6.6.1
✓ Impossible to use on more than one deviceWhat was once a useful app has become borderline useless. I have both an iPad and an iPhone. Why should I be forced to put down my iPad and pick up my phone just to change the thermostat settings? That’s exactly how it works. If my phone is “logged in” authentication fails on my iPad. If I do a password recovery, my phone stops working but I can use my iPad. Try to login on both devices at the same time? Not possible, one will always fail to login. What a piece of junk..Version: 6.7.3
✓ Pain in the rearSee above.Version: 4.9.1
✓ It’s “OK”I’ve had the Lyric for five years now. I’m not impressed. The app “works” but you have to hit settings multiple times before they take, sometimes having to close and re-open the app multiple times. Since Honeywell sold off to Resideo it’s gone downhill. It’s GEO fencing is horrible. I will be replacing the unit for something else..Version: 6.6.1
✓ This review does not accept a no star rating.We wanted a boiler with a central heating timer on it. This engineer installed this piece if crap Honeywell thermostat while we were out saying that what a wanted is no longer sold. The device is almost permanently showing no Wi-Fi no mater where it is sited, even next to the router. Honeywell is not easy to get hold of for support. You can sign up for emails, news and buying stuff but trying to get an answer from them is the web version of the circumlocution office. Currently trying to find someone who can remove it and install on the boiler an on off switch with a timer that wont be continually plugged to a wall socket and using my broadband and Wi-Fi..Version: 6.7.3
✓ App not stableEasy to set up and works fine when it is working. However, the app is not stable enough to rely on. Too often I open the app only to be presented with the picture of a hall table and nothing else which I assume means it is not loading properly as I cannot progress beyond this page. I have to delete the app, download it again and log in to get started. Not ideal. If Honeywell could sort out the stability the app would be fine but this is a fundamental flaw. I use it on an iPhone XR and an iPhone 11 by the way..Version: 5.1
✓ Why so slow loading??This app is really slow loading. I’m not sure why. Other than that it normally works fine..Version: 6.7.3
✓ T6 Pro don’t workDoes not show itself on location network. Useless app.Version: 6.6.1
✓ Used to work greatThey have updated this app recently, maybe the 2nd to the last update basically messed this app up. Like what the others are experiencing, the scheduling function has been a nightmare since. I used to be able to change it and it will follow the schedule properly (or even if I leave the schedule alone). Now, the schedule won’t change until you go to the app and close it, open it again and maybe if you are lucky it will show “following schedule”, otherwise, you have to close and reopen the app several times. It is always showing “no schedule”. Also, before when I click and adjust the temp, it will give me an option to either hold for a period of time, hold temporarily or remove hold, now it does not do that all the time, sometimes I click out of the main page where you adjust the temp and go back and it will show up, most of the time I have to close the app out a few times to be able to get these options to show up. Also, I did not change any of the settings in the app nor the thermostats and the only thing that I change constantly is the temp and schedule which I used to do all the time and the app always follows the schedule. Obviously something got messed up on the updates, I wish they leave the app alone, I understand that it is necessary for security purposes but sometimes if it ain’t broke don’t fix it. Do not need the bells and whistles, just app the works because it used to. Please fix the bugs soon, its a great app when it actually works..Version: 4.5.1
✓ Good when it’s workingWhen working this wireless thermostat is fine and fairly easy to use but unfortunately it keeps going wrong and Honeywell seem to be not very interested in helping me fix the problem. It has lost control seven times, randomly, in the three months I have had it, resulting in temperature runaways in the house. On one occasion when I was away the heating was on continuously for two days with house just getting hotter and hotter. I cannot trust this device..Version: 4.10.1
✓ Great when it worksI’ve had this for probably six months now. My only complaint is that sometimes it doesn’t recognize that my wife is home. I set it to give me an alert and I keep having to turn the geofencing feature off until I get home. Aside from that quirk it is terrific. Second complaint is data logging, or the lack thereof. It’s not a comfort issue or anything like that but I find it amazing that there’s no way to see how many hours it’s operated or in what mode and what the temperature was say every hour for at least a day or a week. At one point I set the modes too close and believe that it would heat up the house then turn on the A/C to cool it back down. With a data log feature I’d have seen that sooner. My wife is disabled and we don’t leave the house at regular times each day so the competition’s device that “learns” your schedule was of no use to us. In theory this is a much better option however Honeywell needs to build in a data logger and definitely needs to fix the Geofencing reliability. At the very least give us a button to override the home/away and/or refreshing the search when we know for a fact that someone is home..Version: 3.9.2
✓ One major flaw.Major flaw in this app. App does not show the current temp but the last value read last time app was opened. So you always have to kill the app to force it to show the actual temp. Has been this way through every version. Also often hangs on splash screen. (I am an app developer myself, not a novice user)..Version: 6.6.1
✓ This new version is horrible.I don’t know what to say. Before they “updated“ this application it worked fine. Now I would have to say half the time it won’t even connect. I am at a point where I have to use the thermostat manually. The whole reason I bought this thermostat is because I can have the main unit wired in where it was originally installed an inconvenient location, and then have a remote unit in the room I actually spent time in. This has worked well for quite a while. However it is no longer the case. One of the things I dislike about this app is that there is no access to customer service. There is no email there is no chat there is no phone number how can I resolve problems if I cannot talk to customer service? I am actively looking for another way to interface with this thermostat. It looks like I may be able to do so through Ring, but I have yet to find out. If this application is all there is I’m probably just gonna stop using it completely and go find a different thermostat. This whole experience has changed from one of being very positive to one of being very negative simply because of an update to the application. These people need to get their act together they need to provide customer service access in the app. Even if they do it’s nowhere easily found. so, as for now I’m pretty much done..Version: 6.0.0
✓ DevicesUnable to remove a device?!??.Version: 6.7.0
✓ Love it when it worksLove it to bits when it’s working properly but it can be temperamental but it sometimes has problems reconnecting if the internet goes down and Sometimes the geofencing stops working but when it’s working well it really is great. It could do with more heat choices/timing periods I.e. when we’re home we like it warm at breakfast time but later in the day when we’re moving about we don’t need it quite so warm then at night when we’re watching tv we want it warm again. I Can turn it up and turn it down my self but that’s not automatic. One feature that would be really useful would be to have it link up with some of Honeywell ‘s radio controlled thermostats so that I can turn the temperature up or down when rooms are not being used. One magic feature for me .... I was on holiday while at home we we having exceptionally cold weather and I was able to turn the temperature up from Australia. Would I recommend it ......YES. overall it’s great..Version: 4.4.0
✓ As needy as a 2 year oldThe thermostat itself is pretty good. I don’t have any complaints. The app? Well, that’s a whole different story. The constant alerts and notifications are as annoying as a toddler who is bored. They both are incessantly begging for your attention for no good reason. Why does the geofencing glitch out? Who knows! Why does the connection fail multiple times a week (and sometimes per day)? Who knows! The good news is I can just ignore the alerts and it usually resolves. However, my T5 device disappeared from my app device list. I have been through the “add new device” setup about 10 times and it gets right to the end where you answer some questions about your heating/cooling and then gives an error about being unable to complete set up or something equally non-explanatory. The app worked for a good long time with just the annoying notifications being the issue. Now the app refuses to let me add my thermostat. So...you be the judge. If you want a nice touch screen thermostat, you’ve got it. Besides that, there I absolutely no guarantee it will be “smart” because the app has become useless. Sigh. Who has the time for this? Not me..Version: 4.2.0
✓ Issues with geofencingSo this App used to work really well but for the last 6 months, geofencing doesn’t work at all unless I leave the App open and running. Tried to reset location settings and privacy settings but got nowhere. Contacted Honeywell via Twitter as no support line! They came back saying there’s a bug which won’t be fixed until v6!! What about my wasted heating when the controller didn’t turn my heating off when I left home? Not happy 🙄.Version: 5.9.4
✓ It was better before they changed it.Doesn’t work well..Version: 6.6.1
✓ No improvements on this app for 2 years 🤦🏻♀️This app is useless! I’m sick of opening it and not seeing the live status of the thermostat. If I switch on the heating at the thermostat, then later on change the temp using the app, it shows the system as ‘off’, meaning that the app has to be fully closed and reopened every time I want to change any settings; eg switching off the system or changing the temperature. It also gets stuck when loading the app, so again, this means the app has to be reset. Wish I had Hive, it’s a million times better than this Poundland system.Version: 5.9
✓ Poorly designed, difficult to connect, repeated problems, slowThis app is really bad. The first part is the simple act of having a password that can be saved automatically by an IPhone. (Note to Honeywell designers: Hey dummies. All the other apps work with an iPhone so the login info is saved. It really helps the user, so using your app doesn’t mean a constant string of password resets. Do better.) It took two days to get a thermostat connected, and about twenty attempts. Frequent timeouts as the app was trying to connect to the thermostat. Much of the problem was just a poor design for the app interface to the user - very few instructions, and the important instructions are literally wrong, and poorly worded to induce confusion. The worst part is, you simply cannot use a LYRIC thermostat until it has been set up using the app. There is no option to work directly with the thermostat to run your house air conditioner or furnace. So for days during a nasty heat wave, I was unable to use the brand new air conditioner that had just been installed. Honeywell, you have a 24/7 hotline to help people with your app. If you just start from scratch and make the app better, you wouldn’t need the hotline. Do better..Version: 6.1.0
✓ New to Residio and this AppWhy the need for 2 applications? Why doesn’t Residio allow my to configure my Honeywell Thermostat for metric temperatures? Why doesn’t the Residio app allow me to dim or brighten or in fact, turn off the display ? Why didn’t I use a video service to look at videos of the app and thermostat in action before I spent a ton of money on the device? Sigh….not thrilled….hoping for great firmware updates to improve the app and the thermostat…..soon.Version: 6.8.0
✓ Fix this bug please!!I almost always have to enter the password now to access the app’s function. I can live with this, though I don’t understand that level of security for a thermostat, but what I can’t tolerate is having to log in, then see a home screen with no controls, necessitating me to close out the app and log in a second time to get the app to work. I see that others have complained about this recently. Please fix. Also, I keep setting my filter reminder correctly, but it keeps resetting to dates and frequencies that are incorrect. Annoying. UPDATE: After waiting for this to get fixed for over two months, I called Resideo Customer Service at the end of February and was told I should delete and then reinstall the app, so I did. THAT DID NOT FIX THIS ISSUE!! The rep I spoke to was nice enough, but when I outlined the problem of having to use the passcode twice each time, he said that this not come up before. REALLY? Almost every other review/complaint since the last update a couple of months ago has addressed this as an issue. PLEASE!! Just fix this and issue a new update..Version: 5.9.4
✓ Works fine on iPad Pro but buggy on iPhone 10Not workin on iPhone 10.Version: 4.3.1
✓ I prefer using Apple’s own Home AppWhat’s the point of this app? Apple’s own home app can turn my lyric thermostat off and on and set temperature and seems to be more reliable. I get that you can edit heating schedules in the app, but who needs to do that, I prefer to do it using the thermostat itself, it’s easier. I tried the new app today, May 24, and it immediately quit unexpectedly, even though the welcome screen boasted that it had been tested extensively. Also, although I granted location permissions, and it’s giving me a local weather forecast for my town in the UK, if I click to add another Honeywell device, the app suddenly thinks I’m in the USA. To add insult, I received an email from Honeywell today saying if I didn’t upgrade the app (already did, why don’t they know?) then I wouldn’t be able to control the device from my phone. I had deleted the old app because HomeKit works good enough for me but now I’m wondering if this means that they’ve withdrawn HomeKit support now? Totally confused and doubt I’ll be purchasing anything else from Honeywell..Version: 4.0.0
✓ Lyric round controllerApp will not connect to wifi during set up so no smart functions can be used, please update ,why make a device that is not compatible with many routers?.Version: 4.6.0
✓ Recurring WiFi connection issuesTook forever to get two units connected to house wifi. An hour per unit from start-to-finish with what should be a seamless connection. The app repeatedly runs into “unknown errors” and can’t connect. The animation screens are TOO SLOW (preloaded animations with no skip option, especially when viewing for the 10th time on a single setup). December 2021 there was an app update (no discernible way to tell a push was sent because there’s no release log in the app), which disconnected both units, EXCEPT they were already linked to the house wifi, so attempts to reconnect each unit distinctively meant iOS saw them as an existing thermostat object, which means the app update did not properly account for iOS requirements, which are standard review for any app developer every six (6) months. In short, the app product is poorly designed, poorly evaluated, released without notification or intuitive design and lacks attention to necessary design and functionality, which is the only thing users expect from a mobile app..Version: 5.9.4
✓ Waste of timeI have to keep opening and closing the app at least 4 times each time i want go into it to turn heating on or off. This happenes every single time. The app keeps freezing and shutting itself all the time! (No exaggeration) You are lucky if you manage to turn your heating on after 3-5 minutes of fiddling with opening and closing it. Face id works fine for about a month or long enough for you to forget the password to the app and then all of a sudden u cant login because the password is required. Useless app, my 16 year old family member came up with better app then this. It would be nice to finally fix these isses after about a year of using it..Version: 5.9.4
✓ App not openingI’m only writing this here as the app support page does not have anything to address this issue. The app has worked fine for nearly a year for me as I use it to remotely turn on my heating in my business. This morning my app stopped working, it just sits on the image of a side table and wall. This has caused me to have to drive to my business, 45 minutes from my home, 1.5 hours before my business opens to be able to turn on the heating so it is sufficient, which will be close. Please fix it so that I am not stuck doing this again! I got this system for the convenience of not driving in the dark early morning every day to sit around and wait..Version: 5.2.2
✓ Ne fonctionne pas.Impossible d’aller au-delà de la page de connexion. Gros bug à fixer svp..Version: 6.7.3
✓ FinickyKeeps losing contact with WiFi, frustrating and time consuming.Version: 6.8.0
✓ Does the job in a very poor and unfriendly wayDoes the job in a very poor and unfriendly way.Version: 6.7.3
✓ It fails often but mostly works wellI also don’t like the opening photo..Version: 6.8.0
✓ Will not connect to T6 thermostatJunk app, will not connect to the T6 pro series thermostat..Version: 6.6.1
✓ Missing postcodes for Australia for home location setupApp ok except it doesn’t recognise postcodes in Australia unless they are 4000 series (Queensland), 5000 series (South Australia or 6000 (Western Australia). If you try and use any NSW (2000 series) - for example 2001 for Sydney CBD - or any Victoria (3000 series) as your home address to setup the App it won’t proceed with the setup. Honeywell please fix this problem..Version: 5.4.2
✓ Does exactly what I’d expect it would doHad this a couple of weeks now for the T6R-HW. (Thermostat with stored hot water control). It has all the features you’d expect such as setting a schedule for both hot water and heating, you can see the inside temperature and manually turn on and off. I haven’t actually learnt how to work the thermostat directly as I signed into the App and set everything up from there. I’ve not tried the geofencing. So far the App and the T6R-HW itself has worked completely intuitively, reliably and predictably. I chose this thermostat because I’m not interested in my thermostat “learning”. I want to program it to do what I want it to do and then it faithfully carry that out. So far that’s what it’s done. I’d like the app to show a history of temperature and when my heating has been on and off..Version: 4.3.1
✓ Costing me a fortune!Renamed to Resideo, presumably sold by Honeywell to another company. Now my heating is randomly on when it shouldn’t be. Doesn’t follow schedule, keeps heating my house when I’m not even home. Who knows how much this is costing me as I didn’t know it was happening for a while. Time for a new thermostat, no point keeping the Honeywell if there is no dedicated app to support it. Honeywell promised this would never happen. Also, shame on you App Store for showing false ratings. If you filter this to “most recent” you will see that everyone hates this app. Yet the App Store are allowing them to rest on the laurels of 5 star reviews from years ago..Version: 6.3.0
✓ 🙄Why are people writing reviews saying “this is a good app if it works... but it doesn’t,” then giving it 5 stars? That’s what the rating system is for- letting people know if apps work or not! This is dreadful. It’s been so buggy the entire year we’ve had it. I’m not an app developer, but it seems like a pretty straightforward app compared to others. It doesn’t have anything particularly complicated about it and it doesn’t do much. And yet, it won’t turn my heating on in the morning. Which is great, because I get up at 4.30am, it’s winter and I live on high ground where wintery weather is common. We got the thing so we could have more control over the heating, and we have less. Every morning I wake up cold. And the geofencing thing has never worked. It just sends me notifications saying it’s confused and doesn’t know what to do because I’ve gone out and left the geofence. Which is the point of geofencing. The update before last I thought they’d actually cracked it... but no. They’ve updated it again and now it’s the worst it’s ever been. Yes I could set all the temperatures on the thermostat, but I’m reviewing the *app*. It’s very frustrating and doesn’t do it’s job..Version: 4.5.1
✓ PainfulJust doesn't work. Everything is connected and configurate but the app can't find the thermostat saying it's offline when it's not... hate this product.Version: 6.8.0
✓ Update error to usersThe new update has a fly on the app. You cannot click on the users panel in the settings area it does not respond to click presses in the app. This means you cannot editor change users. Please fix..Version: 6.7.3
✓ Completely incomprehensible and not workingI got a new T6R thermostat. I went through the setup procedure and got it connected up. It seemed to be working in that I could control the temperature it was set to. Then I made the mistake of trying to enable my wife to control it too. It would appear that nobody from Honeywell considered that occasionally multiple people share a house and may want to control the same devices. First the app encouraged to add it to her app as a new device (even though I had already set it up), and she got multiple steps though before it showed an error that it was already connected to my account. Then I discovered how to invite her to use it, and after multiple confusing steps, it now appears as something she can control in her instance of the app. Except that if either of us now try to change the temperature, it just doesn’t change. It shows the new setting in the app for a few seconds, then reverts to the setting it had before. There is no indication of what is wrong. Our supposed smart thermometer is now a totally dumb one that can only be controlled from the device itself..Version: 5.9.4
✓ Fahrenheit to CelsiusWhy can’t a change from one to the other.Version: 6.6.1
✓ Buyer bewareWarning to all potential buyers/users do not use this app, do not buy Honeywell products, their own products do not function with their own app. Simply pathetic..Version: 6.7.0
✓ NEW UPDATE HAS BRICKED THIS APPThe update on Nov 30 has made caused nothing but problems on iPhone. I am not able to select my thermostat in order to change my wifi info!! So frustrating, please fix!!.Version: 5.4.0
✓ Lazy developer response to my original reviewTaking the star rating down to 1 from previously given 2 because of the lazy response from the developer. I got a response saying I was on an older app version. While technically true as the new app version was released literally the morning following the review I wrote, it’s lazy and shrugging off responsibilities to do an actual bug investigation. My apps get updated automatically and the Honeywell app did as well the morning the new version came out. I’ve had this issue SINCE WE INSTALLED HONEYWELL which was 14 months ago. Any decent developer or a QA team would have probably done a better investigation into the logs rather than just check app version. But I guess that’s the kind of quality we can expect from Honeywell looking at some of the other reviews as well. —-———————————————————————- I’m almost inclined to give this a 1 star rating. Every single time, and I mean EVERY SINGLE TIME I change temperature from the app, it does not register. I have to try multiple times and kill/reopen the app a couple of times for the app to send the message to the thermostat to change temp. I have 2 T6 thermostats and it’s the same issue with both. Changing temp directly on the thermostat works perfectly fine so it’s the app failing to communicate properly with the thermostat. Every other thermostat company has figured out how not to make this an issue. Why can’t Honeywell?.Version: 5.13.0
✓ This app is very poor for such a large company.I switched to a Lyric T6 from another control because with our variable routine I thought the geofencing for be a good idea. This works and is the only reason I gave it 2 stars instead of 1. The rest of the app is terrible. For starters it never refreshes the data. I have to physically close the app down and relaunch it to get the weather panel or temperatures to update. The very rudimentary graphs are usually 2 to 3 days behind. No hour by hour graphing makes it a bit limited. Other system I used showed far more data that was always up to date including set point and temperature graphs so it was easy to see how fast or slow the house gained or lost heat when the set point changed and how well the modulation was holding the set point. Doubt this will ever be updated or improved as I am not sure if the thermostat even supports over the air updates like others do. If a working functional app is important to you for the amount these thermostat cost maybe look at other options out there..Version: 6.3.0
✓ BuggyThe app make me put my login details randomly, some times multiple logins are required in an hour. Pretty damn annoying, especially when trying to turn the heater on, bleary eyed on a cold morning. App also hangs after putting in passcode at times. All round inconsistent, poorly developed app..Version: 5.7
✓ Can you fix the issue with configuring your thermostat?I am using the Lyric thermostat, and while I love the features like geofencing, and it does a great job handling the aspects of managing my AC/heating, the connecting to WiFi and configuring the thermostat is horrible! It is something that should take 5 minutes or less, but instead it has taken me over half an hour waiting mainly for the app to communicate with the thermostat, which the thermostat times out and I need to restart the process by force quitting the app, and relaunch, re-navigate to the WiFi settings on the thermostat, and start the never loading process about 3 more times until it finally shows my WiFi and starts to work. When it is working, I love the setup, and love the product. When it suddenly stops working on my network, or it starts to show the WiFi is disconnected symbol, or I get a message in the App staying that the thermostat disconnected from WiFi, I get really frustrated. That is saying a lot, because I am a tech savvy person, who is not frustrated easily. The setup is the only reason why I am giving the app a one star. If not for this glaring problem it would have a 5 star rating. So please! Fix this issue!.Version: 4.3.1
✓ Apple Watch app only occasionally worksThe iPhone app isn’t bad, the interface is nice and it’s relatively easy to setup the heating schedule. The Apple Watch app could be great but most of the time it just says “Loading…” and never loads until I open the iPhone app, which make the watch app completely pointless! Only real complaint with the iPhone app is that it keeps bugging me to enable a pin for the app, why would I want that when my phone already needs Face ID to unlock!.Version: 5.9
✓ App malfunctionApp will not indicate local weather as it should. Any fix??.Version: 6.8.0
✓ Huge Performance Downgrade from TC AppTL;DR: Keep the old app, Total Connect. Too much of a delay; massive headache. iPhone 13 Pro: Compared to the Total Connect app, this is a huge downgrade. Weather takes forever to update on the main page but my biggest gripe with the app is that it is VERY slow to update and respond to thermostat changes. For example, when I open the app, it will be stuck on the last known settings (mode, temp, etc) - even if the settings are outdated (e.g., I changed the temp on the screen since I last used the app or someone else changed them on the app). If I change the settings at that point and then close the app, no changes will be registered (even thought the app temporarily reflects the change). Instead, I have to open the app, click into one of the thermostats, go back to home, minimize the app and continuously navigate back to the app until I see the settings update. At that point I can finally make a change and it's a >50% chance that the change will successfully apply. It's a guessing game if I don't know what the current settings are. Instead, I went back to the TC app which updates immediately and shows the settings in real time. Hopefully, they don't fully retire the TC app. Otherwise, there are plenty of other smart home devices to choose from..Version: 5.9
✓ Latest Update Broke AppFirst I would like to say I have used my T5 thermostat along with the app for almost 6 years now. In that time I have had absolutely zero issues with the app. This latest update has broken the app. The app now freezes showing outdated info about current temp and settings anytime you leave it and try to come back, the only way to fix this that I have found is to force close the app and restart it. This has to be done almost EVERY TIME you want to use the app. It also randomly says too many login attempts causing you to have to completely log back into the app with your email and password about every day. This is just a couple of the new issues caused by this previous update. After testing with a few other iPhones I have, 3 out of 4 had the same exact issues all running the same app version (5.9.4) the one phone that did not have issues was running the older version (5.9). Until the app is fixed everyone is better off just using HomeKit to control their thermostat as is has not had any of these issues. Once a new update is issued to resolve these bugs I will update my review accordingly, Thank you. If anyone from app development team would like to get in touch with me to get more details about some of the bugs and what triggers them I would be more than happy to message them. Test devices and app versions used 2 iPhone 13 Pro Max - Both on 5.9.4 1 iPhone 12 Pro Max - 5.9 (Worked without issues) 1 IPhone 11 Pro Max - 5.9.4 1 iPhone 7 - 5.9.4.Version: 5.9.4
✓ New update is no goodI recently updated my app. Now I cannot connect to my device. I tried resetting everything from scratch like a new install and now I cannot ‘“select the thermostat’s name” even though it pops up. Not sure what’s going on but until they fix this bug I cannot give it a good review. I am using an IPhone 10 if that’s relevant.Version: 5.4.0
✓ ConnectionsBeaucoup de misère a se connecter à l’application.Version: 6.8.0
✓ Pointless: It rarely works.The app is fine, when it actually works. However, it is constantly disconnecting from the WiFi (multiple times a day). It only seems to remain connected to the WiFi when my phone is connected to the same WiFi. Now imagine if you have an upstairs and downstairs thermostat, with corresponding WiFi’s. Even if you try to access the system from home, one of them will always show as offline because you can’t be on two WiFi’s at once. Do I need to get into accessing it remotely, if I can’t even access it from home?? In addition, it has so many bugs. I will go in and change a temperature setting and the app reverts right back to where it was. For example: My thermostat is off, I will go in and turn the heat on via the app. The screen will allow me to change it and then seconds later, reverse it back to off, as if I never turned it on. Lastly, it will sometimes completely drop one or both of the thermostats from the app. The whole point of this app was the be able to control the thermostat remotely. If I have to be at home on the WiFi to access it, there’s no point. If I have to go directly to the thermostat to update it because the app is undoing my selections, again there is no point to this. It feels like such a waste of time and money. I regret this purchase..Version: 4.9.2
✓ Honeywell needs to get their house in order!I have three (3) Lyric Round 2nd Gen thermostats in two (2) separate homes. Everything worked fine for a couple years with their App and HomeKit. In the last six (6) months, then Honeywell App (iOS latest) and via Apple HomeKit has failed with numerous problems almost on a daily basis! Customer Support is a joke with weird complicated “work arounds” to try to solve simple problems like thermostat being set to “Auto” temperature. Really? That was their main selling point two years ago along with Apple HomeKit integration. In the last six (6) months some of the thermostats would be seen and work on Apple HomeKit and others would not. I HAVE HAD TO RESET (factory setting and reconfigure) each of these three (3) thermostats numerous times! I think it’s poor Honeywell App integration coding with HomeKit, third (3rd) party customer support (Honeywell Corp selling Division) and lack of WANT by Honeywell to continuing to support said product, even though it has a five (5) year warranty! I have everything from window blinds, outlets, etc that is a whole Apple HomeKit “smart home”. The Honeywell thermostats and their App integration with Apple HomeKit is the ONLY problem devices I have. Hmmmmmm So Honeywell, in this environment, and stated above, who had the issue?.Version: 4.5.1
✓ What happened to this app? Just awfulUsed to be a good app, but after recent updates and changing the name now I have scheduling on all the time it won’t shut off? I am so disappointed are used to be able to shut off scheduling but I can’t anymore something happened to the app would you please fix it I can’t even control it through my phone as well anymore.Version: 6.0.0
✓ Sign in with AppleI am very disappointed that this app requires me to give my email address and details to this company. I have no idea how secure their systems are and I’m worried that they will end up leaking my data. This is why I choose sign in with Apple for apps that I get from the App Store, I thought that was supposed to be a requirement, so I am perplexed as to why I can’t sign in with Apple for this app. It also infuriates me that I am left with no option then to leave my thermostats unconnected to my Wi-Fi because of the silly limitation..Version: 6.7.3
✓ Still no dark mode. Intermittent sync issues.Still no dark mode. Sometimes doesn’t show latest from Thermostat and I have to force-close app to refresh..Version: 6.8.0
✓ Overall poor appI have the T6 and this app is pretty poor all round. The main issue I have is at present the app does not open on first attempt. It just has a blank screen. Second, the geofencing feature has never worked. I have tried so many different ways to get it to work but never does. Just always comes up with a messaging saying ‘we noticed you past your bla bla bla but couldn’t do anything’. It is very frustrating! Other features are okay, such as scheduling and being able to use the system remotely, hence why it is two starts and not one. If I had the option again, I would have shopped around and bought a different brand..Version: 6.3.0
✓ Good thermostat, bad applicationWhen I first got the thermostat it worked pretty well with the application. Where we live we basically don’t have any cellphone service so I blamed all of the little communication issues on that. Lately the application has basically stopped paying attention to my wife’s phone. It’s pretty good about recognizing my phone, but thinks that my wife is home all the time which defeats the purpose of it in the first place. At this point I’ve just removed her phone from the thermostat and now it’s back to working OK. Update: after a handful of updates it’s working better. I’m back to being generally happy with it, although very regularly I get a message something along the lines of “we saw you crossed the geofence but we couldn’t change your settings” which only requires me to open the application and then it’s ok. Edit: I’ve had this thermostat for 3 years and have had the same small, but annoying, problems the entire time. Still regularly logs me out and says “not responding”.Version: 5.8
✓ Easy set up easy to useSo far everything is ok - the app is very good and easy to use - I’m disappointed that the geofence function doesn’t work with the schedule - meaning the schedule gets over ridden and hearing turned off if all devices are out of the house - the geofence function is a separate part to the app and will prob work fine if just using that - but for me the geofencing feature isn’t for me - surely this could be easily rectified in an app update - it’s just software and could be changed - that would make the app and product outstanding.Version: 3.9.0
✓ NICE APPEARANCE BUT WON’T WORKThe Honeywell Home App has a very nice look and intuitive feel, but it simply doesn’t work. An app should firstly, function as intended. This app has many great features, but they are useless if they don’t work. The Geofence is why we purchased the thermostats in the first place. We have 3 of them in our vacation/rentals and the geofence refuses to work properly. They continuously register Away and refuse to update without having to open the app, and navigate back and forth and all around just to get them to see that we are in range. We also continuously get messages stating that the Geofence has sensed we are away, but the app could not update the thermostat. So frustrating!! Other issues we also experience are long delays in the temps updating, as many other reviews mention. And now after 1-1/2 years of frustration, the app just logs me out and I have to keep signing back into my account. I understand the need for security, however if your logged out of the app, no features will work! There are great features in this app, but we simply can’t use them due to poor programming of the app!.Version: 5.10.0
✓ May 2021 - June 2022I had a new HVAC system installed in May 2021 by HVAC STAR PLUS. Since June 2022, when Honeywell changed the App on my 2 home Honeywell WiFi thermostats, I have had nothing but trouble. The thermostat in the main part of my home changes the set temperature from 72 degrees to 68 degrees various times during the day. If I’m home I have to shut off the thermostat so we don’t freeze. My electric bills have doubled during this period. First I contacted Resideo who said the APP WAS not causing this problem. When I contacted my installer, HVAC STAR PLUS, who is charging me an exorbitant amount for labor, who only had me disconnect the WiFi from the app. I am still having the same problems daily. Now I have to pay a bill of $250 so HVAC STAR PLUS can change out my 2 warranted thermostats in the hopes that will correct the problem. So for 3 months I have had to pay high electric bills over $250, pay HVAC STAR PLUS $250 for switching out two thermostats and I still have to wait to see if this solves the problem or not. Obviously I do not recommend these thermostats or this NEW APP! Will this A/C nightmare ever end??.Version: 6.1.0
✓ Mostly goodInstallation was a breeze for me. I already had the blue C wire. Not as pretty as Nest or Ecobee, but nicer than my previous Honeywell internet thermostat, and much better priced. Set-up was a breeze, as well, with zero hitches. Obviously other have had major headaches. Not sure what accounts for the difference. Geofencing could be improved as the App only allows for one perimeter. I’d like it to change the temp when I leave and arrive my house, but also when I leave work so it can warm or cool the house by the time I get home. Apple Home (or HomeKit as many people call it) does this, but it’s a bit confusing to use two apps instead of one. My iPhone was consuming the battery quickly, until I turned off location services on the Lyric app and only allowed while using the App on the Apple Home app. It still knows where I’m at even even if I don’t have either app loaded, but battery usage is much better. Honeywell sent me a few “appreciate your comments” reply’s to my posting elsewhere. Hopefully this will translate into app improvement, and not just a corporate demonstration of responsiveness to make me feel good..Version: 3.7.1
✓ This is the unreliable future...Got the new Honeywell smart thermostat a year ago, it’s been a year of unreliable and buggy operation. If this is the future, then I want to go back to the reliable past... The app frequently loses connection to the thermostat, which is annoying when I’m away from home and cold expecting a warm house on return. It even loses contact when it’s 1m away, on the same network with 120MB/s internet. Secondly setting the schedule is incredibly frustrating. If you want to create two heating periods per day, it always bugs out. You can create 0600 to 0930 at 19c, then the moment you create 1500 to 2100 at 19c it will bug the first period to 0600 to 0610. You then fix the first period and the second period becomes 0610 to 0620... I wish we had a choice on our new thermostat, but sadly it was the only one available with the boiler. This app, and their equipment is naff for anyone with a nice home that they want reliability within..Version: 4.4.0
✓ New SystemHaving had the Hive for five years, this new system seems in the dark ages. Simple enough to set up but you only have 3 settings, day, night and holiday. On the hive you had an opportunity to have six day time settings where you could vary the temperature to suit your needs. With this system it’s on from your morning time till bedtime with just one setting unless you constantly go in and change it! You go into the settings which aren’t that easy to navigate round so I feel this system could be improved dramatically. We didn’t choose to purchase this system the plumber put it in as part of our new central heating system package. I wish he’d chosen the Hive!!.Version: 4.3.0
✓ Not GoodKeeps locking up / freezing!! It’s frustrating.Version: 6.6.0
✓ Suddenly offline and my house is freezingMy thermostat decided to go offline at nine this evening. I live in Alaska. It’s currently zero degrees Fahrenheit outside and getting colder. This literally happened apropos of nothing. We’ve had the thermostat for years with no issues. I tried to reset the Wi-Fi on the thermostat and suddenly, my app is telling me to connect to a network beginning with a T, while my thermostat is telling me to connect to a network beginning with an F. I find the network displayed on my thermostat and am able to connect, but the app won’t connect. This thing keeps shutting my furnace off. I’ve given up trying to reconnect the thermostat-I’ve tried factory reset, deleting thermostat from my app and setting it up as a new one….nothing. I can’t even get this thing to stop telling my furnace to shut off! Which means I am unable to keep the heat on manually. And again, I’d like to reiterate here THAT I LIVE IN ALASKA. We may not be “off the grid”, but it’s certainly starting to feel like I live in an igloo. Customer support isn’t available for another ten hours, and there are no stores open within hundreds of miles so I can’t even run out and buy another cheap thermostat just to get the heat working. I’m beyond furious..Version: 5.9.4
✓ Lyric round won’t work with ResideoThe resideo app and Honeywell thermostats, apparently don’t work together. I bought a brand new lyric smart thermostat, three months ago. It was installed properly with brand new heating and air conditioning system. When I go to set up the app with the thermostat, everything seems fine at first; The app and thermostat connect to each other. Then bring to the end. It says “ everything is connected” “now just register your device “But then, when you go to sign into your Resideo account and register the device it says” The resideo service is temporary unavailable at this time. Please check again later.” if I hit “OK “ again, it tells me “ the data cannot be read because it’s in the end, correct format”. This prevents me from registering my device. And if it’s unregistered, it’s useless. You can’t use the app, you can’t use the features and you can barely use the thermostat manually. You can’t change the temperature; it stays at 70 all the time. I’ve tried this numerous times. Tried all the tricks and tips in the book. Reset my router. Download Bluetooth most current firmware. And checked all the settings. Resideo and a Honeywell are worthless..Version: 6.6.1
✓ Works sometimesThe geofencing does not always work.Version: 6.8.0
✓ Potential is there, but it just doesn’t perform wellI purchased a T10 stat when the first came out. My reason in buying the t10 was the IAQ options for dehumidification and the ability to have remote sensors. After having this system for more than a few years I have to say my original cheap bottom of the line M30 stat from Lennox was better. 1. App itself is slow to update: meaning changing it the night before and then checking/changing it the next day, it still shows what you did yesterday and will not update. Today I had the issue that closing it doesn’t help at all, still shows sleeping schedule and will not respond to commands from the app. 2. The stats Wi-Fi to sensors is terrible, again slow to respond to updates, cannot adjust the set points on the individual sensors. 3. No granular statistics are available. It says how many hours per day/week/month the system ran in a particular mode and nothing more. Where as my old Lennox stat showed granular data fan run, cooling run and heat in hours, mins, and seconds. 4. The sensor mixed program vs. schedule leaves very little in the way of customizing every run, such as fan cycle per hour in recirculating mode, or dehumidification + iaq ventilators. If I cannot get this thing to work, ti at least the bare minimum, like updating in a quick amount of time without deleting and reinstalling the app, I’m going to replace it as I don’t have the time to keep screwing around with something that should just work as advertised..Version: 6.7.3
✓ Terrible in all aspects!!This thermostat was installed when we bought a new a/c about 3 months ago. On the colder nights we normally turn our heater on so that if the house temp drops to 75 or below the heater kicks on to maintain the 75 degree setting. EVERY time my husband or I do this we wake up in the middle of the night sweating!! The temperature turns up to 83!!! EVERY SINGLE TIME! The manual is useless unless you speak robot. My husband called the a/c company who installed it and they told him some directions on how to fix it, which didnt work because we couldn’t even find the buttons they told us to push on the thermostat. I downloaded the app thinking in may shed some light on the problem I am having. So I register my account, confirm my email. The app wants me to register my device by pushing the temperature on the middle of my thermostat screen for 5 seconds!! Of course this didn’t work because the thermostat is not a touch screen. I felt like a complete dolt for standing in front of the thermostat touching a screen over and over that literally did nothing. It was like touching a computer screen from the 90’s and expecting it to actually respond!! So frustrated!!! All I want is for my children to be warm in their beds at night and Honeywell sure can’t seem to make this happen. Very frustrated!!!.Version: 4.4.0
✓ App doesn’t workI can change temp on the app but I can’t even make a schedule for it to change automatically. Which is kind of the point of a smart thermostat..Version: 6.6.0
✓ HomeKitDoesn’t support HomeKit in 2020, when annonced it will be support in 2019.Version: 4.11
✓ The Honeywell App for Lyric Is Absolutely UselessWe got the Honeywell Lyric thermostat because of the Honeywell reputation. Installed in our newly built home and it is a very nice looking thermostat that works fine manually. The Honeywell app for it is horrible. Can’t believe Honeywell would put out such an inferior, useless app for its product. VERY disappointed - we got the unit to be able to control it when we are away, but it doesn’t stay connected to our WiFi and the app is so basic and rudimentary - it does not have any features that mirror the device other than temp up or temp down. What a huge waste of money this thing was. Would return it if I could. Honeywell, if you care about customer satisfaction you should invest in better app technology so, at a minimum, all your devices features are accessible via the app. Would NOT recommend this device until Honeywell upgrades their app to have a stable WiFi connection and has significantly greater features on their app. Until that happens, this product is a waste of money if you’re need if flexibility and control when away from your home. Also, I rate customer service “0” because I called and waited for 30 minuets and was still “waiting for the next available representative” - VERY FRUSTRATED!!.Version: 4.2.0
✓ Terrible AppBefore they changed their interface this was a great app. Now the new changes have completely messed with my thermostat. I can’t begin to count the number of times the new app forgets I even have a Lyric and completely deletes it from my devices and then when I change it to auto (hot or cold) it doesn’t communicate the information to my thermostat on the same network. It either changes it to hot or cold and stays on that setting, then hanged it to only hot or cold on my app. Get it together and fix this or change it back to the old interface guys...Version: 4.2.0
✓ No longer worksApp worked fine on iPhone and iPad last winter, during the summer my Apple devices have updated a number of times and the apps no longer work now that I need them with the return of the cold weather. The iPhone version just hangs at startup and the iPad version appears to run properly but has random control of the thermostat, after changing the temperature there is often no response even when connected directly to the home network. Time to reinstall the apps I guess..Version: 5.9
✓ TroublesomeWhen it works all is good. If you have a power cut or have to turn electricity off it loses WiFi connection, this takes hours and hours to resolve. You can reconnect your thermostat to the WiFi but the app does not connect so you can then only control your heating when you’re at home. Tried everything to no avail. My WiFi speed is excellent. Please Honeywell get this glitch fixed and soon it wastes hours of your customers time again and again. Occasionally when it does work it also can disconnect from the app so return to a cold home no geofencing. Would avoid your products in the future unreliable connection to your app is really really poor customer service..Version: 5.1
✓ Usage historyHistory is 3 days behind. Call it ancient history!.Version: 6.7.3
✓ Honeywell wifi disappointedI hate having to enter a pin every time, then wait for it to think about giving me access. It is so much more convenient to use a phone or iPad to adjust the temperature of the thermostat. The thermostat seems to go off line quite regularly, meaning I need to adjust temperatures at the thermostat, and also to repair the device. The automatic temperature and time setting, works well for me, but because of geofencing, the rest of y family can’t be warm if I’m not home. I would like to turn geofencing off and use the automatic programming all the time, but this is not an option..Version: 5.7
✓ A mind of its ownI don’t know what the heck is going on with this but it sure acts haywire. We get too cold so I turn the temperature up then the temperature reading suddenly changes to what I just set it to! What the….? even though the furnace didn’t even come on and add more heat. So I turn it up some more to get it to kick in and then it blasts heat forever even after I have to turn it down again and we get roasted out. Is there a 5 degree dead band in this or what??! Same thing goes with the air conditioning. SO done with this!!.Version: 6.7.3
✓ Basic functionality and inaccurate runtimeApp started reporting exactly the same runtime for upstairs and downstairs for the last 4 days which is too unlikely to be believable given the history of our house heating and the times the zones are set to. Could do with more features like boost heating for an hour, function to use Sunday thermostat setting. The runtime display does not work on the old iPhone 4” SE screen. I’ve reported this nearly a year ago but it still hasn’t been fixed. So all in all, an average app with plenty of room for improvement in functionality and accuracy..Version: 6.2.0
✓ Too many bugsAm using this with a Lyric 2 camera. When setting it up, the final step it performs is “completing registration”, but it never ends. The little circle spins and spins but never completes the registration. If I close and reopen the app nothing changes. The little circle continues to spin. I have to delete the app and reinstall. Also, when motion detection is on it’s supposed to load a snapshot of the area. That never happens either. The circle spins and spins but will not load a snapshot of the area to be monitored. Bloody useless!.Version: 5.8
✓ Support iphonexPlease fix this app to support iphonex ASAP. Useless app right now..Version: 4.3.1
🙂 Resideo - Smart Home Positive Reviews
Resideo - Smart Home works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Resideo - Smart Home.
⛔ Resideo - Smart Home Problems
