Google Analytics App Negative ReviewsGoogle LLC

Google Analytics Negative Reviews

4.6
4.6578 star

Total 53 Negative Reviews

Google Analytics App Complaints & User Negative Comments 2023

Google Analytics app received 53 complaints, negative comments and reviews by users. Have you ever had a bad experience using Google Analytics? Can you share your negative thoughts about google analytics?

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Google Analytics for Negative User Reviews

Good but not fully functional on my phoneNot sure if this is a common problem for iPhone 7 users but the home menu and intelligence reports icon are not working. Is anyone else having issues with this? Any advice would be much appreciated..Version: 3.6.1

Attn Google Management. Please read!Dear Google App Team and Managers, The previous version of the Analytics App was great. But this version is unusable. Sorry, but true. The problem is that once we download 4.0 we can not go back. Need option to revert to old version inside App. Soon. Or update App store back to 3.8. Some feedback. Sure millions will agree: -UX/UI is crowded -Not enough white space to easily read numbers. - Doesnt show full numbers (ie 3456) now just 3.4k. Not as useful -No number differential on comparison. Only % (which kills the value of data). - Graph options limited. -no explore option in main menu -completely lost dashboard. No ability to move dashboard items to the top -many many more I highly suggest you revert back to 3.8 asap. Google Ads clients are spending $$ and need to watch Google Analytics on an hourly basis. The Mobile app is extremely important to Google Ads advertisers and millions of small and large business. Help!.Version: 4.0.4198

Ridiculously limitedCannot do much report customization... you’re really limited to the preset metrics. Pretty well useless for my needs..Version: 3.8.11

Just awful UXI'm pretty horrified about what passes for good UX these days. This app is poorly organized, hard to view important data, and presents me with mostly useless information in a confusing format. This is not a useful tool. This is a kitchen sink of features fitted into a boring design template that I can hardly use because I feel like I can't get to important data easily. Google stop letting robots design your software. Give it some personality and make it more digestible for humans. Is this really the best you can do for a flagship product? Gmail app redux is what this is. Why does google think applying the same UX methodologies to analytics is the same as it is for gmail? They are two very different products with different needs..Version: 3.5.8

The app is not working started on Dec 2Can someone help me as my app is not showing anything. It says “failed to add data” and the “try again” button is not working. Review can be changed if the problem can be fixed..Version: 4.1.4372

Needs widgetsPlease add some widgets!! Other than that, UI and color schemes are not good either..Version: 4.4.4847

Real Time view is ruinedOne of the more useful features has been destroyed by the latest update. Real-time used to have all the information required within a single swipe of the screen. It has now been replaced by scrolling for ages to get at the relevant data. In addition the “was this helpful?” Thumbs up and down are utterly useless and impossible to clear further compounding the issue of scrolling down. The widgets within real-time also no longer display the total counts. Please revert it! Ignoring this recent insanity the app has been absolutely perfect! Would be a 5 star otherwise..Version: 4.5.4945

Recent update ruined the experience!Since the new ‘look’ of this app a few weeks ago, I am unable to use it. Google Analytics is an incredibly useful tool but there’s no point having it on my phone if I can’t use it. I’m deleting the app as a result and will be monitoring my website visits from a browser instead..Version: 4.5.4973

No iPad supportKind of ridiculous how it is locked to portrait mode on iPad, rendering it useless to those who use a keyboard..Version: 3.8.11

Charts stopped workingFor some reason reports are bugged only in the app.Version: 4.6.5050

Update lost all my dataThe recent update just removed all my profiles! One was left and that says it has no data. Its asking me to provide my info to ‘giant-release app’ (no information as to who/what that is). “this allows the app and website to share information about you” A little more information would be nice. I thought this was a Google Analytics official app, perhaps not?.Version: 4.0.4252

Hate the new lookSorry but the updated new look I hate it. Previously could see what info I needed to know at a glance now not possible, really disappointing as it has been a great app.Version: 4.0.4252

Very Confusing... butAfter spending many hours setting things up and understanding how things work, it’s actually an excellent app, I’ve tried them all over the years and am very pleased now with Googles’ native app. Don’t let the complication scare you away initially, spend some time with it and you’ll suddenly connect with the app and should start loving it... like I did..Version: 3.6.1

The BJumpy an hard to work. Once I changed to change it to show me visits to my site in the last week I couldn't get it back to show me since the site started. Go figure..Version: 1.0.1

App now freezes and day can’t be changedThe app has become very buggy and I find it no longer works in a useful way. I often find search traffic reports are frozen in the wrong day - I can’t switch to the current day, can’t move between days. Very poor, hoping it will be updated soon..Version: 4.4.4763

Update ruined itNone of the charts update, real time is so glitchy: nobody visited in the last hour but viewed 12 pages? Ok..Version: 4.5.4973

Why have you removed the hour by hour data?From the start of Sept 2022, this app no longer shows the ‘hour by hour’ website hits. Why? Knowing what times of day clients visited was vital in the years I’ve used analytics for my rental properties. I contacted your help desk and was told this was an ‘update’ for the app, but it could be still seen on a desktop. Being mobile it the whole point of an app, and I travel all the time. Now all we get to view is the number of users per day, not her hour. How can one thus target a timed promotion? Please reinstate if you can. Thank you. footprintsvillamallorca footprintsvillacroatia thepalmsmallorca.Version: 4.5.4945

‘No Internet Connection’ BugI find this app doesn’t work unless a strong internet connection is being used. This means that in most places I cannot use the app. I try to use it on my phone anywhere I go, but it always comes up with “No Internet Connection” error message. When clicking try again it doesn’t respond. It only really works when I am using a strong wifi connection, but really it should be fixed to use on my mobile device anywhere..Version: 3.8.11

Bad update?Ever since the update a week ago nothing loads. Uninstalled. Reinstalled. Same issue. Just spin spin spin..Version: 4.6.5050

Great app but lacks iPhone X supportTruth is this is a 5 Star app based on its functionality. However I cannot give it more than 4 stars because it still lacks iPhone X support almost a year after the phone debuted! This is the only major app I use that hasn’t been updated, it’s really quite ridiculous that Google can’t allocate the resources necessary to update this. Even apps by tiny companies that I use have all been updated! Google please update this app, so that it’s truly worthy of 5 Stars. ***FINALLY UPDATED FOR IPHONE X SUPPORT AS OF 9-8-18. THIS IS NOW A 5 STAR APP. THANK YOU GOOGLE!*** ***Updated on 8/3 with new interface. ABSOLUTELY HORRIFIC!!!! Google turned this into a putrid app. Refresh on real time screen does not work! Same on my iPad. At least turning the phone to landscape forces a refresh, this does not work on iPad! Google needs to fix this app immediately! Did they even test this?????***.Version: 4.0.4198

No landscape mode, awful UXThe Google Analytics website is shamefully nonfunctional on mobile browsers. Turns out the app is even worse. Lack of landscape mode on an iPad app is in itself unforgivable, but everything about this app suggests it was slapped together without the slightest regard for user experience. It remains impossible to use Google Analytics productively outside of a traditional desktop experience. In 2018, going on 2019. Unbelievable. It’s pretty clear glancing around this app store page that Google pays good money for good reviews. Shame they don’t just put those funds towards app development..Version: 3.8.11

Does not updateThe new interface takes very long to load and almost always returns an error..Version: 4.0.4240

Update your appCan you please update this app for new iPad screen sizes and to support multi tasking and other iPad OS 13 features? It’s hard to fit Google in to your workflow when none of the Google apps work properly with our devices. Especially a business/productive app like Google Analytics. Will leave for another analytics platform if this isn’t fixed soon because it’s quite frustrating feeling like I’m using an app from 2010.Version: 3.8.11

Does not work with FirebaseThe app does not work with fire as analytics despite the web version directing the user to the app..Version: 3.8.11

Love the app, but would love an update for new devicesGA for mobile is super helpful — but not having support for modern screens, that have now been out for quite a while, is pretty dissappointing! Please Google! Put out an update!.Version: 3.8.11

Not a fan of the new user experience.The mobile app was my go to first thing in the morning in order to quickly look at the previous days stats. However the new user experience seems to have made it more clunky to use. You need to refavorite your views and then it very easy to in favorite by tapping the wrong location. When switching view the report your on Isn’t saved so now it takes multiple clicks to get to it again. When you’re checking a fair number of site. We used to take under 5 minds have now become a 15 to 20 min process This clunkiness is also making me hesitate is exploring the app further. Really hoping the team studies the past experience and tries to build the good part of that back into this.Version: 4.0.4252

New UI sucksNew user interface is ugly, doesn’t update in real time, and is terrible on the eyes. Please revert.Version: 4.0.4204

Where’s the X updateStill no support for iPhone X is laughable..Version: 3.6.1

GA4 reporting is a jokeUA reporting in this app is absolutely great. However as with the desktop reporting, GA4 reporting absolutely destroys any form of decent reporting and report building. The monkeys really gained control this time..Version: 4.4.4847

New version doesn’t update. Broken half the time.Also conversion rate is a big factor for e-commerce. Please make sure it’s on all the cards you show..Version: 4.0.4198

Never worksI’m the sole proprietor for my estore and this app keeps telling me it can’t retrieve the API details. When I try to login from my desktop browser it says I don’t have permission and to contact my admin. I am the admin!! Too many headaches..Version: 3.8.11

Not a fan of the new updateDon’t like the new UI. Can you download the old version anywhere?.Version: 4.0.4252

Real time is no longer real time.I like to have a look at how people navigate my site on a regular basis. On the web I am able to see what page they are on and what page they navigate to in real time. This new update has removed all that functionality. How is it real time if you only show me what the average is in the last 30 minutes? Terrible update..Version: 4.0.4252

Could be betterThe last update removed the integers from the compare function. For example, if there were 10 less visitors than yesterday, this would have been displayed as a percentage decrease as well as showing that there were 10 less visitors. Now it only shows the percentage. Not as useful therefore, when comparing number of sales or revenue. Bring it back please Google, this was the main use of the app for me. Also, Site Speed mainly shows 00:00:00 for all pages since the update, doesn’t seem to be working properly..Version: 4.0.4252

AccuracyHow Accurate are These statistics? When I’m on my wordpress control panel and view my traffic it always shows different numbers than what google analytics tells me the Wordpress analytics look too good to be true but it’s directly connected to my website other than this I love the mobile app and being able to see live audiences while on the go would give 5/5 stars if I wasn’t seeing different data it just makes me wonder what’s right and wrong.Version: 3.8.11

Real Time mess upWhat on earth have you done to the ‘real time’ tab. It was useful prior to this update but now it’s not. Also the ‘was this answer helpful?’ Question on each widget, even when given a thumbs up or down just comes back. Can’t rearrange widgets. Can’t remove certain widgets. Order of widgets it no longer in a useful sense. Can’t believe you’ve put your heads together and decided that this is an improvement….Version: 4.5.4945

Natural Language queries that involve graphs don’t workHello developers. I’d give you a generous 4/5 but I noticed that natural language queries that don’t be returning graphs just don’t work. It’s been more than 8 months since I noticed and you still haven’t taken the time to fix it. Please do, or just remove the feature entirely. Thank you.Version: 4.4.4847

Very limitedIt’s handy to look at some report while on the go but the lack to filter data other than by segments already created means it’s use is limited..Version: 3.8.11

BrokenIPad version broken. Unable to connect to API. iPhone version OK.Version: 3.4.0

New look isn’t quite thereI find the new look is not providing the infornation any clearer than the old look - in fact it’s harder to get the info at a glance..Version: 4.0.4252

?event valuesHow to report on event values like search terms etc.Version: 4.0.4252

The App Used To Work Perfectly Until...We upgraded to Google Analytics Property 4. and now we receive this error message for all of our 15+ properties: “We have encountered an error and cannot process your request right now. Please try again later.” If we just log into our Google account and view the information on line, all the information is readable. We assume since you haven’t done an update on your app for over 3 weeks, it’s not compatible with the newest Google 4 release?.Version: 4.1.4372

Not workingThis was a great app. I ran it for about 12 months with no problems. In the last 2 weeks nothing. It's not showing anything. I've got onto my web page from other devices and then checked the app live time from my phone and nothing. Where do you get help to check if it is working..Version: 3.5.8

Doesn’t workShows “We cabbie access the google analytics API. Please try again later.”.Version: 3.8.11

App isn’t working properlyNone of the charts seem to load except for real time number of users. All of them show a failed to load data error. Hitting the google analytics site on mobile Safari/Chrome does not render a mobile friendly UI. So there’s no viable mobile experience for the site at the moment..Version: 4.1.4372

What a mess!I recently accidentally updated all apps and was surprised to see how unbelievably bad the new version is from an end user experience. I don’t need most of what analytics provides, just a few key points including city and region, page depth and engagement duration. In the old version it was fairly easy to access and find these things, but this mess of an interface is ridiculously frustrating. Where the previous version was fairly intuitive to use, this version is so cluttered and unintuitive that it is basically useless to me. It is so infuriating it triggered a review from me..Version: 4.2.4518

Not kept up to date, and adds little value over web.It’s clear to see when an app hasn’t been updated to work with the latest SDKs, and while this might be excused for smaller companies, or if a new device resolution now needs to be supported, one of the biggest companies in the world should be expected to keep up with a display resolution (iPad Pro 12.9) that’s been around for some time. Please keep up, Google. I’m uninstalling your app in favour of your website..Version: 3.8.11

The ‘Real Time’ tab is now a jokeThe ‘real time’ tab has been single handedly destroyed by the latest update. It’s now one big scrolling mess. I’m now on the verge of deleting this app after having enjoyed using it for several years prior. Why do I need to rate thumbs up or thumbs down on the fields of data? it’s bizarre and unnecessary. App destroyed in one foul swoop!.Version: 4.5.4945

Difficult app to navigateThe update is awful, I’m one of the 5-10 percent of people that are dyslexic and by removing the graphs etc as the first port of call, and replacing it with endless wording and extra clicks to get where you need to be is a nightmare. I could cry as now it will take me months to get used to this new nightmare layout. Bring back the visuals as previously on the app, with clear colour coded sections. All this white with black wording is a nightmare..Version: 4.0.4234

Updated version a huge disappointmentHaving had this app for many years for my Etsy shops, I absolutely loved viewing the real time to show people viewing your store at that precise time. Since it’s been updated, this function is nowhere near as good as it was. So I deleted the app completely as this was the only function I was using for both of my shops. It really isn’t the same anymore. Is there anyway of getting the original version back at all? Such a shame..Version: 4.0.4252

Please update it to fit iPhone X layoutKinda sucks to not fit the iPhone X screen. Ruining the user experience!!.Version: 3.6.1

Needs to be updated for iPhone X ScreenThe app is great, it tell you what you need to know in an intuitive approach however I was disappointed to find it isn’t updated for the larger screen size of the iPhone X..Version: 3.6.1

OkTough to get all the info that is available on the web version... Seems it could be done, but has not... Has great potential though:).Version: 3.8.10


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