StockX Shop Sneakers & Apparel App Negative ReviewsStockX LLC

StockX Shop Sneakers & Apparel Negative Reviews

4.7
4.72973 star

Total 114 Negative Reviews

StockX Shop Sneakers & Apparel App Complaints & User Negative Comments 2024

StockX Shop Sneakers & Apparel app received 114 complaints, negative comments and reviews by users. Have you ever had a bad experience using StockX Shop Sneakers & Apparel? Can you share your negative thoughts about stockx shop sneakers & apparel?

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StockX Shop Sneakers & Apparel for Negative User Reviews

DO NOT SHOP FROM STOCKXI asked if I have to pay upon receiving my package via email. Stockx said I don’t have to and told me not to worry since I already paid for shipping AND paid more than what the shoes were worth. Basically have to pay 360 for a 180 dollar shoe..Version: 5.2.2

Not overly impressedThe bidding system is confusing. The postage & handling is expensive. Be sure to check how many days your bid is lasting for. When you aren’t winning the bid or auction you get multiple messages to up your bid. Then when your bid isn’t active anymore barely any notification. I bought the same sneakers for $75 less. So make sure you compare other retailers before purchasing at high price.Version: 5.7.15

Don’t buy from StockXThey did me wrong so I’m not going to stop posting a review until one of my review is up. I ordered a pair of Nike Vapor Max Plus on March 26th and after a few days I got a confirmation email saying it’s en route to StockX for authenticity. Woo hoo right? Pft. After that email they don’t update you at all about the whereabouts of your shoe. They give you a rough estimate to when your shoe will be delivered. After a week and a half I emailed StockX and asked where my shoes were. All the said was “it’s en route to StockX for authenticity.” Well no shiiiiid. They really wasn’t helpful at all. After 2 full weeks I emailed them back and this time they said they received my shoes but the box was slightly damaged and asked if I would still like them to ship it to me. I said yes. Then all of a sudden, 2 days later I get an email saying my order has been cancelled. I don’t understand how my order was cancelled when they literally had my shoes in their facility ready to be sent out to me. After more than 2 weeks of waiting. I was furious. I feel like they just want to get rare shoes to their facility and then sell it in store for a better price. I emailed them back about an explanation and they still haven’t responded. I wrote 3 reviews for StockX and none of them were posted. Like I mentioned. I will write a review everyday until they post my review. 👎🏼👎🏼.Version: 3.11.2

Terrible all aroundThey say it is sort of a live stock exchange experience putting buyers and sellers together in real time. That may be true but they don’t tell you that once you buy you are hit with huge fees. So if you get like you found a deal… you didn’t. If that isn’t enough once you buy and find out this is something you can’t monetize half of what you order doesn’t make it through their process so they have your cash for 10 or so days tied up until they put it back in your account. If you do get the shoes and want to sell them and cut your losses this is where you need to really hold on. The fees up front might have seemed bad but they charge a 10% fee to sell plus other fees on top. And you will have your account suspended if you want to sell over 8 pairs which happened to me. I am selling shoes I have just purchased from my portfolio only that were just approved but my account gets suspended and I am sitting on a suspended account losing my live asks and the bids that were attached to them. So if you just want to buy a pair to wear then ok but if you want to buy a few pair for personal use and want to sell others just know you will be taking at least a 40% loss and it will be on their terms when and if you can sell them. Customer service is a joke as well. Hope this helps future buyers stay away from this company..Version: 5.7.0

Had the app for one day and was banned from buying/selling.I recently downloaded this app with the hopes of purchasing a few sneakers. I signed up, input all my information and made my first purchase using my debit card. I was REALLY excited as the price was great for the item. Everything seemed fine, then I receive an email from the STOCKX support team informing me my purchase was canceled and that I was flagged for fraudulent activity. Mind you, this has NEVER happened to me when purchasing from apps or websites so obviously I was shocked. They asked that I provide a picture ID, an alternate email & phone number. I took a picture of my actual ID, provided an email which consists of my full name and gave them my cellphone number. All of which were irrelevant and never used because the next email stated that I had officially been banned from purchasing or selling on StockX and that my money will be refunded. After asking how that could be possible, especially after providing the information they requested, I was told they could not disclose the specific reasons for the ban and that they were “sorry for the inconvenience”. This has been a really stressful situation and I’m just leaving this review in hopes that this doesn’t happen to anyone else and maybe someone has gone thru something similar that can help me resolve this. I would love to use the StockX app, it’s very easy to use and is constantly updated..Version: 3.8.4

First experiences ain’t great!Been trying to sell and buy using the platform. Constant reminders about lowest ask for a couple of items I’ve listed. On the phone I read it then thought I was deleting the message instead I was deleting the listing! Had to start again! On buying… paid full asking price, they took my money and said the product would be verified before coming to me. Waited a few days then got a message saying the order was cancelled for some reason and I’d get a refund (of which they actioned immediately) however, the same goods are on with the same buyer at a higher price now! Really!!! Surely the seller commits or the listing gets removed..Version: 5.7.2

Worst service!I sold my shoes on Stock x and sent my shoes and turns out the shoes went missing during shipping so UPS did an investigation but because there is no number for this company they had so many issues trying to reach them. After weeks of back and forth emails with almost 5 different employees there I have still not got my money or my shoes I sent at all always the same response that they are still investigating for a month now. Never again will I ever do business with this company ever..Version: 3.11.0

Worst company I ever dealt withOriginally I used the app to buy some shoes for work. First problem is as they didn't let me use my home address. They claim it doesn't exist. That it's invalid. I tried to reach customer service and it was harder than doing a rubix cube blindfolded and drunk. They claim there is a live chat icon in the app but i have never seen it. Then I realized they charge an insane amount of service fee after you purchase the shoe that's already being scalped 2X+ retail price. My next issue was with selling. I was busy so I shipped my shoes the day of the deadline but wasn't late. Since my address isn't valid they defaulted to my old home address which I can't get to. They later cancelled my sale, and said I didn't ship by the deadline. Which was entirely untrue. When I saw that I realized the shoe would go to the wrong return address. I sent lots of email since you can't call or chat someone, and they wouldn't even address the issue, instead all they said in the emails is that they were sorry. I never leave reviews but Stockx is easily the worst company I know of. Never again. I'll use goat or eBay if I'm doing shoes. I hope you feel the same way and leave a review. They deserve to be removed. It's a scam and it's a greedy platform that drives the prices of shoes And goods thru the roof. They need some customer service advice as well..Version: 5.6.6

Premium $$$ + high fees for Sold Out Merch!StockX is a buying/ selling service with high fees (seller fees, shipping, tax on already taxed merch -thx to the eCommerce world bowing to Congress, and now 3% BUYERS FEESapp is getting more and more glitchy. The past sales have come into question as I never lost items for sale: and somehow I was “the seller”… then obviously I was unable to fulfill sale: $15 penalty. It isn’t enough that 7% of my items are considered “defective” it’s a wonder the manufacturer is still in business if StockX thinks everything is not to their selling standards”. My days as a top 10% seller are shortly numbered. ) an $80 item will cost over $100! Insane shipping plus tax and while it comes 2-3days after shipped the “FREE authentication” takes 2-3weeks from when the “bid is accepted”. Not for the spend thrift and not for the “petty bidder”. All in all this “commodity/ Stock market style site/app generates way more desire by counting all and any bids by a buyer vs. all the sales offers by each seller= creating a pricy, way over hyped, eBay-counterfeit-proof market place... sad that counterfeits even exist, sadder a service capitalizes from a free-authentication service... CEO $billionaire even raises fees during a Pandemic? I wonder if he lays off to gain $, too? Go small business boutique and spend less, get the same, and help small business owners..Version: 5.7.32

Whats going on.I bought two pairs of shoes two days apart from eachother. The first pair was about 550$ while the second pair was 700$. The first pair got delivered to stockx and shipped back to me within about two days. The second got delivered to stockx for authentication and that was about a week and a half ago. It still is apparently waiting to be authenticated. Doesn’t make any sense the first pair got authenticated within two days a couple days before my second pair got there. Can’t imagine within two days they received so many shoes so it would be taking two weeks to be authenticate my 700$ shoes. And of course theres no support number to actually talk to someone. Just a “live chat” that ask you a million questions before you are able to actually start texting someone and they just basically said they were very busy so they should be shipped out by the end of next week? So i guess after my first pair took about 2 days to authenticate while my second pair got there the same day the first pair was being shipped back to me they received so many shoes to authenticate that the wait time went from two days to three weeks. I honestly dont know if they even have the shoes anymore or what is going on I just want my shoes that i have already paid for or i want a refund. Either way i feel like I should be reimbursed something..Version: 5.7.10

Using it for 2 months, not impressedFunctionality is ok, but my product is listed 2 with the market data not matching. How is it possible to track it’s behaviour if it’s not accurate. Bad customer service when it comes to shipping enquiries. How can you base it just off shoes with a $10 standard rate? Hire someone who can help your users create clarity when they want to sell on your platform..Version: 5.5.1

HorribleHorrible customer service and Communication i initially had reservations about dealing with this company but my daughters insisted as the sneakers they wanted couldn’t be found anywhere else so I purchased both of my daughters sneakers from stock x for the start of school one pair I never received shipped with DHL and supposedly left at my front door not only do I have ring video doorbell but also video surveillance on my property I checked all notifications and videos available and can confirm without a doubt that nothing was ever delivered or even attempted at my address I immediately contacted stock x and not only were they extremely rude throughout the whole process but every time I contacted them for a update there was another excuse long story short 3 weeks have gone by and I have still not heard back from StockX or it’s customer service department I did receive my youngest daughters pair shipped via FedEx just a few days later thank god for that but still forcing me to file a complaint with the Better Business Bureau concerning their conduct something I’ve never ever even thought about doing in this situation unfortunately I felt as if I had a little choice horrible company horrible experience horrible customer service my suggestion is keep looking shop elsewhere do not trust these people with your money.Version: 5.7.12

Canadian buyer BEWARE!!You cant select the carrier so they ship it with either DHL or UPS and you don’t have a choice and cant select your favorite or best one.... turned out the 145$ cad tshirt came with DHL with a 63.07$ canadian duty fee. Really sucks wish I could cancel this. This was my first and last purchase this is ridiculous and non-sense. I did emailed somesone at StockX and that’s how it is nothing can be done about it... He clearly answered me every Canadian order is billed 40-60% of duties/fee. So you’ll ALWAYS pay 1/2 of what you just already paid.... I’ll shop elsewhere no thank you!.Version: 5.1.2

Will STEAL your shoes!!!!!!!I’m a level 4 seller on stock X. Not super easy to achieve. I made the mistake of using the bulk shipping feature. I had 2 shoes going out and then a third order came in. I reprinted my slips, put all 3 shoes in the box with the correct packing slips but put the wrong sticker on the outside of the box. A mistake? Sure but it shouldn’t have cost me my pair of shoes. Stock X claims to only have received 2 pair of shoes in a box that had 3. And these were a pair of shoes going for 3x retail price. I’ve called customer service at least 8 times. I’ve chatted with a rep (who was EXTREMELY RUDE AND LIED ABOUT MY CASE BEING ESCALATED) and assured me that I’m mistaken in how many pair of shoes I included in that box. I’ve been blown off every time and assured that they were looking into it. But it’s been almost 3 months now. They also can manipulate your sales history and tracking numbers to make items disappear. They manipulate sales figures as well to entice sellers to sell shoes at a lower price and buyers to purchase at a higher price while also charging nearly 16% in fees TO BOTH SIDES making massive profits from both sides of the transaction. Crooks. These people stole my item and will not even give me the courtesy of admitting there was a warehouse mistake after even after I’ve sold thousands of dollars worth of inventory for months and months. Do not trust this organization. Thieves..Version: 5.7.29

StockX only protects their pockets!I ordered 2 of the same style and color shoe. One for myself and a matching pair for my wife. Though ordered the same day I did not receive them on the same day and I understand that coming from 2 different sellers, however once I put both shoes side by side there was a clear difference in color. The pair I ordered for my wife was off in color and also had a smell as if they were displayed in a smoking household. StockX told me that they wouldn’t do anything about it and if I wanted to I could re-list and sell them. After repeated back and forth emails with the so called support staff that are only reachable by email I realized that they didn’t care about me as a customer and only about doing anything they could to prevent having to refund me my money. They are taking a percentage from both parties in every transaction which should be justified by the level of service and care for their customers but instead they have taken a bare minimum approach so they keep customers at a certain distance all while hiding behind email accounts so they don’t have to truly face their customers when they have issues and they throw their hands in the air as if they don’t make mistakes so they can keep you money instead of helping to ensure that you get what you paid for..Version: 5.2.7

Overcharging ratesUsed to be a 5 star app. Since January this year has fallen off heavily though. At the start of the year I bought sneakers - paid the price of the sneakers, $30USD shipping and $4.95 processing fee (located in nz). Now I’m expected to pay for the sneakers, processing fee, import fee, shipping and tax. That totals to almost $100 excess in fees, pathetic.Version: 5.6.1

Bidding system doesn’t make sense!Wanted something on stockx so recently made account to put in the highest bid on the item I liked. Checked every day and someone would get sold one for a couple pound more then my bid so I would raise my bid to what it was sold for which makes sense. Then when I would check sales the next morning one or two of the items would have sold again and it would be for a couple pound BELOW my bid which was highest? Then I would raise my bid did this over and over probably for a week or so and every day I checked and someone would get sold one for a price BELOW or a couple pound more then my bid (my bid was always highest day in day out), definitely doesn’t make sense!! And the buy now would be £40-60 above the highest offer yet someone would get sold one for a couple pound more then the highest offer or below, how does that make sense? Surely the highest bid would be the last sale number or the lowest ask price for someone selling but no? From this I deleted my bid and for now going to leave it, seems iffy and not happy!.Version: 5.7.15

Bought an item I may never receive. Bad customer service.I purchased what I would call an expensive LV bag on StockX for my wife as a gift. The initial order ended up being refunded to me after quite some time after StockX never got the item to verify it. Okay not the end of the world but when trying to call customer service you’ll find it’s impossible. You can “request a call back” which I did twice but I never got a call. I was told over e mail I could purchase the item once more and everything should go smooth. Big mistake. The item took longer than advertised to get to stockx and get verified, and is now stuck in customs with no sign of it getting out. StockX is unable or unwilling to give me the info customs is asking for but has told me they’ve sent the info twice to FedEx. I’ve been told I’d get follow up e mails multiple times that I haven’t gotten. Again would be much easier to just call StockX but it’s impossible and I’ve been assured over live chat the info has been sent but FedEx says otherwise. I’ve been told I can’t/wont get a refund until “an uncertain amount of time passes” and customs sends the item back to StockX and they verify it. Starting to feel like I got scammed. Expensive way to learn the hard way..Version: 5.7.52

Useless customer serviceItem came shipped without exclusive accessory... StockX confirmed was sent by seller/received by StockX, then taken off/stolen at StockX, then not sent onto me with sneakers? StockX customer service are happy with this and just sent me a link stating ‘deadstock sneakers may not come with accessories’, AVOID if you want your exclusive Off-White Nike tag, adidas charm or Travis Scott spare laces, they will be stolen at StockX and just send you a link stating this is in the terms!? Disgusted with customer service, no assistance, just there to give excuses, no resolution. Same as rest of customer reviews, if it works - great, if you have an issue (I’ve had 3 out of 4 purchases with an issue) customer service isn’t much help! Having to escalate just so management can see the issues, but maybe they are happy/aware of the bad customer service also, I’ll update if they ever resolve but doubt it looking at other reviews and that it’s been 16 days of no assistance or why this is ok?!.Version: 5.4.10

Only good for US residentsFor Canadians, buying from here makes no sense. After shipping, processing fees and import duties, the product actually will cost you more. Not only that, I cannot self initiate removal of payment details or deactivation of account. It’s scary that you cannot delete your payment details..Version: 5.2.2

Order is buggedI ordered a pair of Jordan 4 unc form stock x recently for about $850 and the first time they refunded it for an in known reason so I tried it again and it has been 3 full business days since then and the seller has still not shipped it and stock x has done nothing. I was also never sent an invoice or receipt but the money was taken out..Version: 5.7.14

Worst costumer service1 star is too much, but there’s nothing lower :/ This company’s policies will rip you off with their win/win deal. This is a multi-million company that can not handle its costumers issues as any other business, but thru e-mails which are not even answered in a timely manner. StockX has strategically place numerous policies to make sure that if somebody has to lose money, that person is you (the consumer). Make sure to read thoroughly the policies if you decide to sign up, your chances of receiving what you are looking for at this marketplace is about 50% (better than your chances of winning in Las Vegas if that helps). For those that have been hustled and never complained to this company, just wake up and stop settling for BS like this. Not reporting the issues you encounter at selling/buying just because you still want to stay in business with StockX is just good for StockX. If you are a seller keep in mind they take all the credit from your effort and abilities when an item is sold, nobody will ever know it was you whom made it posible to deliver a great product, in the other hand if you are a buyer, please don’t throw away your well earned money. Once your purchase is made there is no posible way that you can return the product in most cases, StockX standards of deadstock items is pretty lame. I ended business for good, hope you do as well. Stay grinding!.Version: 4.1.6

Please read before gettingSo I wanted to buy myself a bape hoodie to show how much I like the brand the hoodie is £333 which for me I’m 13 is ok so with shipping authentication it came to £400 I had a live chat with a person in the team and asked them why it was so much they simply said shipping authentication fees and handling which makes no sense because for something to go from 333 to 400 in one click is quite frankly stupid I understand oh yeah it all real tho you will never get a fake and so on but do you really want to pay so much more for something when you know you can legit check it yourself pay LOWER fees for much cheaper very disappointing Henry.Version: 3.8.7

Good App, Bad CompanyThe StockX interface is a really nice app, it’s easy to use, easy to keep track of all of your sneakers in your collection, and the market value of the shoes is easily noticeable, unlike other sneaker apps. Their sneaker market evaluation, and graphical notation, of all the trends and shifts with each purchase of a a sneaker, and their prediction of the sneaker's future value, is a really nice asset. However, I would never use the app to actually PURCHASE sneakers, y’all already probably know why by now, however if not then it’s related to their lackluster verification system, and their customer service, or better yet, their company as a whole. StockX claims to have “100% guaranteed Authentication” however, so many Fakes have slipped through the cracks, for example the Travis 1 highs. I get that mistakes happen, however the customer service system basically makes it out that the customer is to blame lol. They don’t have a dial in phone for customer service, we have to send an email, which takes weeks for a response back, all to get a practical no from them, the best part yet, they responses are more immediate if you call them out on Twitter! Search up Sneakertubers like Harrison Nevel, and he’ll explain the video in detail. TLDR; Good interface, bad company. I recommend using the app to evaluate the sneaker market, and use apps like GOAT to purchase your sneakers..Version: 5.7.10

BadZero customer services plus fake advertising. No return police after your order is made even if you made a mistake. If you’re looking for sneakers go somewhere else..Version: 5.7.47

Great until something goes wrong.So I’ve used stock x for a while now with no issue but the last week I’ve been unable to use the ‘sell now’ button, just keeps going through as an ask instead. I don’t seem to be the only one after talking to others and by the massive amount asks at the same price. But bugs happen, it’s understandable. But after emailing stock x for over a week now and all I am getting is replies back, very late in the evening saying it’s been fixed. It hasn’t once been fixed, I email them again and again and get the same response from a different person each day it seems so I have to answer the same questions, explain the issue over again and have the same generic answer which doesn’t address my issue at all. Absolutely terrible customer service..Version: 5.3.8

I could buy another pair of shoes for th price of the ‘processing fee’Great app however... it baits you into checkout and creating an account with the ‘free’ authentication fee but when you actually get to the button; BUY; it shows you the full cost. For a pair of very nice Chinese New Year Nike vapormax 2s, it costs around £140 (in size 10). Obviously seen as this is an American app there is going to be quite a high shipping price for people who don’t live in Trump City. Once you have gotten to the final button it presents the price of the shoes, the shipping cost and the processing fee. For my desires shoes it would cost around £50 for the processing fee!!! I simply cannot get my head around that. And what makes it even worse is that the higher the price of the product, the higher the price of the processing fee: meaning for a pair of already expensive trousers, shoes, etc. It would cost in the high hundreds of pounds. I would still use this site for more cheaper equipment as you know for certain that it ISNT a scam.👍.Version: 3.11.0

Terrible customer serviceReceived a pair of shoes that were clearly not ds with some missing items that come with the shoe such as laces, special shoe trees etc. Consumer service basically said you already have the shoe and can’t do anything so why should we bother with your problem. Their “quality assurance” (or lack there of) department completely screwed me.Version: 3.11.0

Trash appWhy in the world would i pay $80 in duties and taxes to have something worth $50 delivered? You guys don’t care about your canadian customers and deserve a boycott. FIX UP.Version: 5.4.5

ReviewI truly love this app I go on it multiple time throughout the week just to browse. If there is a shoe I am unable to get when it drops I can always depend on StockX to have it. BUT, recently I have been running into issues and it’s always with highly sought after shoes. I buy the shoes at the sale price and then done now I just wait and Ill have my shoes with in a couple of weeks. But now after the 3rd time of it happening to me I have now caught on that if before my shoe has been sent out to authentication if the price for the shoes has gone up I will receive an email stating I will be reimbursed my money with no explanation whatsoever and now 1. I have to wait for my money to be reimbursed and 2. Since the price has gone up since I purchased my pair of shoes I have to pay the difference. It is complete bulls$*t that I now have to fork out more money after payment was already taken from my account. I understand who wouldn’t want to get their money’s worth from an item they’re selling but if you post a sale price and it is accepted then you should honor the sale, not do all this shady business and take the pair you just said you would sell to me and sell it to the next person for more. StockX needs to do something about this if it continues I will be forced to stop buying from this platform all together..Version: 5.3.20

Let’s go on GOAT, Canada!If you live in Canada, just go on GOAT.com.. this company clearly doesn’t want to expand their market and tbh, I don’t want to buy from people like that. Thank you goat for saving the day..Version: 3.11.0

Too many emails. Can’t unsubscribe!!! Plus, poor communication when issue during selling process.Can’t unsubscribe from emails. I have tried and still daily I get emails. Making me hate the company I have previously purchased from. Also, communication is pretty poor. I placed an order and it was canceled. I was never provided an explanation. They only way I new there was an issue is the item simply disappeared from my purchased items. I guess once the item reached the authentication process the item was actually a fake. As when I placed a request for information via ‘contact us’ they simply replied that the had an “issue with the seller so had to cancel and issue a refund”..Version: 5.3.12

If I could give 0 I would.StockX have been screwing its customers every which way. So many ridiculous fees, so many stories of how they’ve sold fakes and getting a refund is almost impossible. The customer service is pointless and truly destroy whatever is left for a nice experience. The fact that they had a data breach that they knew about and tried to cover up is another reason to be skeptical of doing any business with this greedy disgusting company..Version: 4.0.5

First experienceTerrible service even it is a popular sneaker market for years..Version: 5.1.2

Wish I could put 0Got shoes for 170$, then 30$ TAX, then another random 73$ shipping fee at the last second.Version: 5.1.2

Don’t ship to CanadaThey use very small text to inform the buyer that they will have to pay duties and that the buyer is responsible for it. You will pay 100 dollars extra for this. Goat is the superior application for sneaker shopping internationally..Version: 3.9.1

Scammed meThey violated their own terms of service. Someone hit my bid, which states they are responsible for getting me the item. The seller decided he didn’t want to sell it anymore, so they just cancelled the transaction and let him go on his way. All in all it cost me about $4000. Their customer service is an absolute joke and would be better off run by AI..Version: 5.7.54

It’s a shame there are no alternatives to this appThis app is a great idea on paper, but the implementation of it is terrible. StockX charges huge fees to both the buyer and seller, meaning a buyer is often paying £60 or more above what the seller actually receives. Also, their lowest ask/highest bid system is a complete mess. You can make a listing for £230 and the app will tell you you are about to be the lowest ask, when you can clearly see there are asks for £190 on the app. If these asks come from different sites then StockX should make this clear, as it stands now their system is not transparent in the slightest. Also, £10 delivery fee to get the shoes to their London address when you live less than a mile away is a complete joke. Can’t wait to see this app change / go under.Version: 5.3.16

I never get my shoes!I’m a sneaker head so I’ve known about stockX for years but this is my first experience ordering from the site. I’ve been wanting the Jordan retro 1 court purples for some time now so I finally decided to order them. The first attempt was a bust. My order status was pending on “In Route to stock X for authentication” for 3 weeks then I randomly receive email stating that I was being refunded my money with no explanation to why. I was guessing either the shoe was lost in transit to stockX or the shoes was fake. Once I got my refund I decided to give it another chance just a half size bigger this time cause I really like the shoes. Only thing is I’m getting the same results. This is week 2 with my order status on “in route to stockX for authentication”. I’m just waiting on that email stating that I’m going to receive a refund because I lost all hope that I will ever get the shoe through this site. I have friends that ordered there shoes after me and have received their shoes in a timely manner so I know it’s not due to covid. I really wish they would give a explication to why I am receiving a refund and not my shoes. I was told by a friend that shop with stockX that if the shoes is fake they normally just request a new shoe to send to you. So if that’s not the case with this second order I’ve done for the court purples then I will most definitely be deleting my account once I receive my refund. This is a bad experience for a first time buyer..Version: 5.3.3

😕☹️Shipping costs a lot! especially if you live outside US, they’ll ask you for different shipping duties..Version: 3.8.5

Bidding time is far too longGood app, the betting expiration date is too long. Otherwise I enjoy searching up items. When it comes to sneakers there needs to be a sizing chart, and a currency change for more countries esp NZ. The sneakers that are bided on need to show a photo.Version: 5.7.5

DONT BUY ANYTHING FROM HERE!!!!So i bought 3 pairs of jordan 1 university blues, and guess what! apparently i put the wrong address according to stockx! but when i looked at the shipping number or whatever it is it didn't even say it was shipped out yet! when i showed stockX the photo they ignored me and did not answer until now , also i bought the shoes 4 months ago and was expecting them around the same time i bought them , thank you for this terrible experience, GUYS NEVER BUY FROM THEM‼️‼️.Version: 5.7.26

TrashVery disappointed with how they treat the sellers..Version: 3.11.2

Service and platform have really gone down the drainI’ve been using StockX for the past 3 years with pretty good success. The shipping was always fast and while you paid a slight premium for products, I always felt like I could trust the authentication process and I knew what I was getting. Customer service also en pointe: fast, responsive, handled things with no questions asked. This year though, I pick-up a couple new pairs of shoes and there are tons of new problems with the platform. Shipping has been slow, read: waiting 2-3 weeks from order date (as a seller myself, you typically need to ship product within 48 hours) and no explanation on the delays. Communication from service has been poor with response times up to 3-5 days over email, there is no phone number to call. For one of my pairs, they sent me the completely wrong pair of shoes with the wrong receipt and the right box. They offered for me to keep the shoes and enjoy a $20 discount off my next purchase, no thanks since these were of significantly lesser value than what I paid for. When I told them I’ll just cancel the charge on my card, they offered a full refund, still waiting on that refund today 5/15, purchase date of 4/13. What a shame, StockX used to be great, a premium service at a premium price, but I don’t know what we’re paying for anymore..Version: 5.2.7

ShippingThe shipping cost is absolutely absurd. I live in Canada and for some reason my shipping cost is 40 dollars. Plus the import duties and taxes which add another 20. Plus the process fee and taxes which add another 10 dollars. 70 DOLLARS JUST SO THE SHOE COULD BE DELIVERED TO YOU.Version: 3.8.5

Buying in Canada you’re paying doubleDuties & hidden fees, gotta love ‘DHL’ just buy in stores and avoid paying double the number you see on your screen..Version: 5.4.13

Worst and they scamIt’s been going around now and social media has helped bring this to light but stock x scams you - sends you fake stuff and hardly Authenticate it. I live overseas so sending these fake stuff back or faulty goods breaks my bank with the shipping and duty. Seriously don’t buy from them!.Version: 5.6.16

Terrible first experience and why no UK shoe sizes??Used the store for the first time, the seller just failed to meet the shipping date and after receiving no order update or contact I had to be the one to reach out the ask what was going on with my order. They offered to ‘find’ a new seller or refund. I opted to find a new seller and they just proceeded to cancel my order and (hopefully) receive a refund. What a waste a week when I could have just gone direct to the brand which sold the item for slightly more but I know would be 100% more reliable Disgruntled from using this app again.Version: 5.7.4

Poor communication.Customer service isn’t a priority here..Version: 5.7.32

Delivery chargeBe aware of there 80 dhl delivery charge. Even though I thought I paid for delivery when I purchased my first order from StockX I had to pay another delivery fee of 80 dollars which I wasn’t even aware of.Version: 5.1.1

Quality control is VERY poorStock X have a job and that is to authenticate and ensure products are in brand new condition and not factory seconds etc…I’ve received a couple of things from them in a condition that I wouldn’t have accepted from a store and there returns system is pathetic. 3 business days only and even then they are VERY reluctant to take anything back or help you at all. Possibly the most arrogant company I’ve ever dealt with. They really need to improve there quality control as being authentic is one thing but being “brand new” and in shop condition is another and people are trusting Stock X with there hard earned money..Version: 5.6.1

Pretty coolQuality shoes. I’ve bought four or five pairs from StockX. I’ll probably buy more when I really want a particular shoe. You have to know exactly what you want, search feature is busted. There no real browsing. Then you better already know how that shoe fits and be perfectly accurate on your bid. There is a ZERO RETURNS policy, which is utterly whack. Buy the wrong size, or they don’t fit right you’re out of luck. Accidentally bid on a size ten for my son and won. He’s a size 10.5 and when I contacted them they said try selling them. That’s pretty much the last thing a customer wants to hear. Bidding is meh, because you can bid up to the asked price, or whatever wait a month, and nothing happens. No notifications, no “someone has outbid” you like EBay, nothing. You have to check back in on prices. The follow feature is garbage. Basically you have to go here with the intention of spending all the money and your probably not going to save much. Order perfectly. Don’t plug in anything wrong or they will just laugh at you and keep your money. It’s a cool idea, it’s just not the best way to go about it. Great shoes. Brand new or at least the ones I bought. They clearly have solid products no worries there at all. Their execution meh....Version: 4.0.6

None existent customer serviceMake sure you get everything exactly right as you are not given a second chance to change a thing. I ordered wrong size accidentally and wanted to change to one size smaller which you can do on other sneaker sites if you make a mistake. Not the best service and quite disappointing for the amount your being charged..Version: 5.6.6

I wanted to buy lightning McQueen crocsI was browsing looking for my first shoe I wanted to purchase off this app when I made my decision on the lightning McQueen crocs I put my card information in my address name all the details all for it to come up with and error I tried countless time restarting the app making sure the info was correct still couldn’t purchase these crocs my day is now ruined and I’m deleting this app.Version: 5.7.13

Difficult to navigate interface for sellersThe way that this app allows sellers to sell so quickly is very nice. However, the task of selling an item or contacting support is very tedious. When you’ve sold an item you’re supposed to print off two deliverables for it. The slip that goes in the box is straightforward enough, but the label is a nightmare. They don’t give you the item at a size that can print to the 4x6” format, so you have to: save the image to desktop or use the snip tool, crop the image, rotate the image, then print it. I wasted a lot of labels figuring this out. The other problem is in working with support. I really appreciate apps where I can just call support when I have a difficult problem rather than talk to a robot who can’t help me. After contacting support with my issues they’d send me a confirmation message that they got my request, but not how to solve it. I have multiple listings up that I learned were not authentic so I asked that the sales be cancelled. I was told ‘thanks for messaging us’ and received nothing further, as my listings remain up while I can’t sell them, probably causing some customer a headache. I have also not been informed on the status of the one I sent in before learning they were fake, as it just says ‘received’ with nothing about it coming back to me or not. Overall, this app just needs a few quality of life improvements and it’ll be a much better experience for sellers..Version: 5.7.40

Stick to online storesI mean it’s a great concept but can never really be as reliable as a store or something. I mean, I’ve actually PAID for an item, and now I’m left sitting here for a week now thinking whether I’m actually gonna get the item or have to wait a while other week for a refund if the seller decides not to ship them. And just like that approximately 14 days have gone past when I could’ve bought the same shoes at roughly the same price in an actual retailer. I think sellers are given too much time to ship the actual product because it is actually just a joke how you’ll be waiting to see if you are even gonna get what you paid for absolutely ridiculous. It’s as if you’ve just given the seller a loan. Like???? Am I a bank?.Version: 5.2.2

Cannot trust Stock XApp regularly crashes & appears to provide misleading information. On many occasions I have accepted a highest bid, only for this to then revert to a revised lower ask as the bid doesn’t actually exist - which suggests there is something that buyers & sellers should be concerned about. Sale prices don’t appear to be correct - many of my sales report on Stock X at exaggerated prices or cancelled sales still appear as live in their roster. Customer service when you speak to a human being is patchy, often they don’t look at the facts of a case, ask for information you’ve already provided & fob you off with “we’ll look into it”. Very good at hassling you with constant emails chasing dispatch of sold items within an hour of the sale but it’s ok for them to not have paid out on an item a week after verification. Which regulatory body independently checks that Stock X is reporting figures correctly & is treating its customers in line with the relevant countries consumer laws as I have asked this many times & never got an answer?.Version: 5.7.15

Terrible after supportSold my shoes and have not get paid for 2 weeks. Send them over 5 follow up emails, only got back 3 times that they are looking into the incident, no updates, will take another 1 to 3 days. Only update is that they will assigned to another department. No phone number support, live chat is not live but leave a message for them to get back. Terrible..Version: 3.11.3

Some positives , some negativesI started off as a buyer and after a couple years I decided to trade on StockX. I’ve sold over 30 items in the last 3 months on StockX. Over the course of that time, I’ve had a lot of misfortune making sure couriers delivered what was sent out on time but Covid-19 has caused a lot of transit issues which in turn had caused me lose sales that I have made through the app. Unfortunately this is something the StockX support themselves cannot stop, the expiration times for an item to be shipped is calculated and executed solely by the system/program that StockX uses. Just today, I had sold a skateboard deck, and had it not pass authentication because it appeared to be a different color as what was shown on the app. However, those that monitor and verify items need to do a little research before they come to conclusions, because some images shown appear to be a different color than what it actually comes out to be. Because of this I’m out about $15 and lost the sale on top that, only because they were solely focused on what they were seeing on their site and not doing further research to verify the item more accurately. The resale niche is great but, sometimes it can be a headache especially if the verifiers have no knowledge on select items that they verify for more accurate results..Version: 5.3.10

Buyers bewareI haven’t had a problem before using this platform to buy shoes until my most recent purchase. I was excited to wear the shoes but when I got them there was a cut on the top of the left shoe. I filled out the form they require taking a bunch of pictures to show proof. I sent in that form to them and it took over a month just for them to tell me the shoes are fine, not to mention they only responded after I submitted a second form, which almost took another month. Terrible customer service, the agents couldn’t tell me nothing on it because a”special team” looks into those cases. I get it but you can’t update me at all on what’s going on it took two forms to be submitted just to not be given help. They didn’t even ask for me to ship them back which I had no problem doing so they could see the damage in person. How can you judge damage off of a picture a grainy one at that(my camera isn’t the best which I tried to explain)? Why not offer to take a look at them if the customer is insistent that there is damage instead of saying there is nothing wrong with the shoe. It’s just the shoes aren’t cheap on there and I expect quality and good service which I unfortunately did not receive this time..Version: 5.7.20

Just for those worryingI ordered some air forces on here since my size was out of stock everywhere. i was a bit worried about it because there was some reviews of it just never turning up but the majority of the reviews were good. i ended up hoping for the best since i was desperate. i had been waiting nearly the full 12 days and was getting scared that i’d been scammed as the seller still hadn’t shipped my item. however u should worry as this is most definitely not a scam. it is the individual sellers that try to get the money out of people without posting the item but the app itself is very safe. when my item didn’t arrive after the 12 days they issued me a full refund, including delivery cost. i have no doubt that this was not due to the fault of stock x but the sellers that failed to send the item. do try to purchase from here if u get a good bargain but beware of the fact that it might not come. so if your needing something urgently this is not the place to go as i couldn’t get any help from anyone or get into contact with anyone about where my shoes were until after the 12 days..Version: 5.6.9

Poor customer serviceSending a fake hoodie, please do not waste money here.Version: 5.7.50

Employees swapping shoes and taking partsI had won a bid on a pair of shoes and they had told me parts where missing they sent a picture the shoes appeared pre-worn and looked like they came in a garbage bag... I’m sure if Eminem ordered shoes he wouldn’t of gotten any emails about the seller sending scuffed J’s and missing parts. The company doesn’t care about “regular” people or the shoes it’s clear AND while I was bidding the seller was also bidding up the prices it’s called “Shilling bids” they’re is no way of telling who’s bidding and if the bids are actually legit. I’m still awaiting a response about the shoes it’s been almost 2 weeks since I won the bid I requested someone call my phone number but that prolly won’t happen as the company doesn’t care about the people or it’s reputation as a company, they just want to try to “look cool in front of celebrities for clout” they might not even respond at all leaving me to recover my $ through my banks complaint department so 2 weeks on the shoes then 10-30 days on the bank recovering the money spent on the shoes so a 45 day wait time for just my money returned. This company is being reported to the BBB as a fraudulent business. It seems as if the employees swap shoes and steal parts for some personal collections they have.. I ordered size 11 the most common shoes size in the world I bet if I ordered size 7s there wouldn’t be an issues at all. The company seems shady must be why they have a fake review from Eminem..Version: 3.11.8

Hidden $140+ charges on shipping to CanadaNever buy sneakers from this app. Ridiculous scammers. Showed price $300+ including taxes, processing fees and shipping fees $30. Never been told that we have to pay another $140+ shipping charges here. Total paid around $600 for a $300 shoes. Felt being robbed. F..Version: 5.1.2

Not the best right nowKind of flakey to be honest, I waited 13 days expecting delivery at anytime just for them to email me and say they had to cancel it..Version: 5.2.1

Always refreshes after adding to favouritesEvery time you like a shoe and press close it reatarts the whole scroll so it goes back to the very top no matter how deep.Version: 5.7.45

Wear da shoes ?When StockX was first open for business. You could pretty much find almost any sneaker out there. You could find an old pair of what you once loved and the swag increased. Sometimes you might have paid a little more than you where comfortable with. But it didn’t matter. Cause you finally got what you’ve been hoping they would put back on the market for years. Now was just days away from a reality. I consider myself a “D League” student when it comes to sneaker knowledge. What the structure of StockX did was practically destroyed the sneaker industry. Though, I firmly believe that was not their intention. What had been happening sporadically with the pricing of hard to find kicks before StockX was around had raised a few eyebrows on what some where paying for a pair of sneakers. Once StockX exploded onto the scene it almost became the norm to some to spend almost 2 1/2 to 5, 10or even 500 times the amount for a pair of sneakers. I am a big big fan of StockX but what has or I should say had done, by no fault of their own, was jack up the price of the sneaker industry as a whole. The major brands where soon to follow. Now, everybody stock of brand spankin’ new rarity's are dwindling down. We can look forward to StockX branching out to trading cards. Which can an should and deserves the same inflated prices the sneakers had seen. The cards will live on forever. The sneakers do and did not..Version: 5.3.6

SHIPPINGSHIPPING AND PROCESSING FEE IS ABSOLUTELY ABSURD, I already have to pay for a couple hundred for a shoe and I have to pay another hundred jus to ship.Version: 5.7.36

AwfulThis app is frankly ridiculous I got the app because I got into basketball cards and I wanted to see what prices where like everywhere, so I found something that took my fancy on cyber Monday so I bought it, knowing it was coming from the states, which I didn’t have a problem with but almost two weeks later I don’t even know if it’s in the UK yet, when I look at the order tracking it’s been saying “authentication passed” for the past three days but I haven’t seen any updates, so I was annoyed so I’ve been on their live chat a few times and every time they’ve been busy so they said they would email me, which they haven’t, so I’m just waiting around like an idiot and I feel like a mug..Version: 5.3.15

Customer Service SUCKS!Cant get hold of anyone from StockX. Im trying to purchase a 35k Rolex watch and i cant reach anyone because i have ONE question about the watch. So they just want me to send them 35k US DOllars and pray that it a mint watch? WTH???.Version: 5.2.1

Problems with price settingI would say it’s a great concept for an app, however, whenever I set a specific price(eg. under 100) if I leave the app it resets that and doesn’t give you the option to set it again. It’s frustrating because you can change all the other options except this specific one (which is very important). I just wondered if anyone else had this problem..Version: 4.0.2

Can't log in no matter whatTried mobile, safari, reset password, other login methods.Version: 5.7.47

Shady businessOn the first of August I was asked to reset my password because of a so called “system update.” I was unaware of any update taking place and this was the first time I’ve been asked this for my nearly 2 year account. Recently it has spiralled that StockX has been hacked with 6.8 million user records being exposed. Instead of telling their users they have claimed as I said above. In the state of New York (where StockX is located) the law is as follows: “State entities and persons or businesses conducting business in New York who own or license computerised data which includes private information must disclose any breach of the data to New York residents whose private information was exposed.” So what does this mean? It means that either the hack didn’t find any personal info or StockX didn’t want to show their poor security. Some bonus points: -You can expect a processing fee as high as £80 with expensive items if you’re not in the US -Some people have reported getting fakes (I haven’t so don’t take my word for it) and StockX’s lack of customer support meant they couldn’t get their money back Now let’s get to alternatives: -Goat — pretty much the same with all the difference in formatting -Grailed — this is for more designer clothes than hype but you’ll find some.Version: 4.0.4

FakePoor quality. Bought Airmax plus in August. In just 2 months sole and shoes seperated from one another. Asked for help did not get any reply. No recommendations..Version: 5.7.49

Looks like I’m not the only oneMy account was flagged the second I bought my first item. After taking your credit card info they just flag you as a fraud for no reason at all and ask you to provide picture ID, phone number etc. phone number’s a reasonable request, but who the fxxk asks for picture ID when you’re buying stuff from them? Private info bro..!!.. Do you need my passport and driver’s license too?? Worst experience so far..Version: 3.7.2

Shipping costsI live in New Zealand and the shipping to get things here are very expensive and it often adds as much as 50-80 dollars onto the price..Version: 5.7.29

DO NOT SELL THROUGH STOCKXAwful customer service. Was a loyal customer for years, sold 30+ shoes through them and bought a few too. Ran into an issue recently where my shoe box got damaged during transit, water damage and a hole in the box. When I shipped them, the box was pristine. I found out my order was cancelled and never got an explanation why. I had to call them for them to explain to me the box failed verification due to the damage. They sent me through an appeals process but told me they needed to see photos of the box before the product was shipped. I sent the only photo I had and apparently it wasn’t good enough. They needed “all angles”. Nowhere in the shipping instructions does it even recommend to take photos of product before you ship and it is not a requirement to sell through StockX. But because I didn’t have the right angle in the photo, they told me they couldn’t honor the sale. Even had the audacity to tell me they would “do me a solid and take away the penalty fee I had been assessed”. What a joke. At the end of the day I am left with damaged product that was not my doing, with product that is now not worth what it was. Stockx did nothing to fix it. Nothing to assist their long-time customer. They don’t care about the people who lift up their platform. They lost my business over one sale. Use GOAT!! Do not use StockX!! Will share with anyone I can..Version: 5.7.48

Terrible to use in Canada. Do Not!The duties they charge seem to be random, anywhere from 16%-40% the total price of the item when shipped to Canada Theyve used both ups (16%) and dhl (38%) when shipping to my address in Canada and it seems they just randomly choose a provider. I no longer order from them.Version: 5.1.2

Poor customer supportThis was my first experience with StockX. I bought a pair of sneakers from StockX my box was ripped and damaged. When I reached out to StockX the response time was a couple of days if not weeks. They tried to give me a discount on my next purchase of 20 dollars (which by the way doesn’t even cover half the shipping). I had responded to that offer and waited again for a long time to which they responded we will be closing your case as I had to many open from replying to there emails. I’m still waiting to hear back from them..Version: 5.3.7

Poor customer serviceI purchased a pair of dunk lows. I received them and they are not authentic. I own many pairs of dunks. The sneakers don’t match, the weight of them are too light, the size is no where near a 5. I had reached out on June 21st via chat. I was told to wait 24-72 hours for a response. Well I never heard back from anyone. I reached out two more times and finally heard back July 1st. Tiffany from Customer service told me she required more pictures because apparently the 7 I sent weren’t enough. I explained to her I was out of town for the holiday and do not have them with me. I received an email this morning telling me my case will be closed because they never heard back from me. I literally just walked in the door and sent them to her. She said it’s their policy to close a case after 2 days of no response. I responded stating it took over a week and 3 case numbers to even get an email but it’s ok for them to only wait two days? I will never buy anything from here again. The customer service is not great and not to mention my sneakers are not authentic. They will tell you that they were inspected etc but came from Hong Kong and never told me until after my purchase. I should’ve believed what I heard on the news. Proceed with caution.Version: 5.7.5

They steal your money 😡😡😡I bought a shoes for 600 CAD and payed 30 US dollars for shipping and after a week. I receive an email from UPS that I have to pay 203 CAD to receive the package. StockX never mentioned that. Liars! I payed 1/3 of the shoes extra for only shipping!.Version: 3.5.15

Zero support or service - buyer beware if item is not as described!10 hours ago Opened and resealed boxes sold by StockX!… I purchased 2 nba hoops premium mega boxes. They were supposed to be checked. They were not. Both boxes had been opened and resealed - half the cards were taken from the box I opened. I reported this to stockx who refused to do anything. The boxes did not come with a green x on them like they claim they do - they were not checked. I still have the second box which is ‘sealed’ and it’s obvious that half the cards have been taken due to the weight. I contacted StockX and they said they would do nothing and took no responsibility. Furthermore they have now blocked my account. I have done nothing wrong, stockX has shown a total disregard towards finding a resolution for a problem they facilitated. As a customer I am beyond appalled that StockX refuses to find a solution - they only need to take the 2 boxes back and they would see the remaining sealed box is severely underweight in line with the box I have opened. Then maybe they will take action against the seller so it doesn’t happen to someone else!.Version: 5.4.3

Sent my payout to a PayPal account that doesn’t even existI accidentally selected a different email address for my PayPal than what it actually is. StockX then stupidly sent my payout to that account without even verifying whether or not it was a real account. I then had to create a new account with the email I had accidentally entered, however my money has now disappeared. There is no real customer service, only a bot which gives me no help. I find this quite surprising to be honest as for some purchases thousands of pounds or dollars are being exchanged. Ps if you have any problems with payments contact your bank / PayPal as they will actually act quickly and with your best interests at heart. StockX just wants your money.Version: 5.5.1

Dumb siteIf youre in Australia m, obviously you bid in AUD. Search for any item and itll show prices in USD, even though it knows you arent in the US amd if you place any bid it automatically shows your pricing in AUD. So when you place a bid, for say $500 (aud on your screen) and wonder why your bid isnt being accepted when on the mainscreen its showing thise items selling for say $475, its because its showing in USD. Its just dumb and confusing. I put VERY LITTLE faith in their so called experts who verify if a sneaker is real or not. Particularly on obscure models that it’s unlikely they would have a reference to check against. But they verify them anyway…not to mention there are certain factory’s putting out pairs that are almost undetectable. All in all, poor. Very poor..Version: 5.6.5

Sellers BewareSold an item on the 22th of April. Everything seemed normal packaged my shoes dropped them off at UPS no big deal. The next day I get a notification from stock x telling me they cancelled my sale. I was very confused at this point because I dropped off my item in the time frame that I was supposed to ship. I email stock x to see what the problem is. An agent from stock x tells me that I used the wrong tracking number. I told the agent this was the tracking that was provided and emailed to me. Keep in mind I’ve sold 3 times on stock x so I know the procedure. So the agent said not to ship my shoes. One problem, my shoes where already on the way. The way the agent acted was as if StockX makes no mistake. Sent her a picture of the email they sent me with tracking number. Clearly this mistake was on StockX’s end. No response from stock x for about 3 days. So once again I go out of my way to try and communicate with stock x about this issue. Finally agent tells me that they’re shipping my shoes back to me. This was on the 28th of April. May 7 and still no update on the tracking and I still haven’t gotten my shoes back. 19 emails back and forth and they still haven’t sent my shoes back. Stay away from StockX. I will never do business nor buy ever again. Send me my shoes back already it’s been 2 weeks!!!.Version: 5.4.12

Expensive ShippingDon’t use Shipping was supposed to be $20 then DHL Made it 79.99.Version: 5.1.2

Good concept poor execution & unresponsive supportPlaced a bid that was supposed to last 24 hours on a pair of shoes and 3 weeks later I get an email saying ‘order confirmed’ and that money has been taken out of my PayPal. I immediately contacted CS and have not heard back… won’t be using again until I get a refund and explanation. It’s scary when a company can just automatically take money out of your account without your permission..Version: 5.6.14

StockX is a “shop at your own risk” companyPurchased $1966 dollars worth of products on StockX in the past 6 month ranging from Jordan’s, belts, and shirts. I had good luck with my first two purchases, a pair of 1s and a pair of 12s. Both were fairly priced, so it gave me trust to make larger purchases. Well, I purchased a pair of Bred 4s on September 13, and spent $460 after shipping and tax. Upon passing verification at StockX and receiving them, they seemed legit so I tucked them in the closet. Decided to wear them yesterday and within 4-6 hours, they began “peeling” at the sole and the shoe was showing all signs of being 100% fake. No telling these were fake without actually wearing them, which was my downfall. Crazy how StockX has this “hands off buyer/seller approach” so that when it comes to responsibility and accountability they are not liable. Just the “middle man” when it comes to customer service which is rather convenient for them to pocket money and allow fraud to occur under their watch. I’m pretty sure people at StockX verify real kicks sent in buy sellers and then swap it out themselves for fakes. StockX is full of scammers and would beware spending your money with them. Expensive fakes are unheard of, one could simply source those from Southeast Asia if that were the case. Losing good customers daily!.Version: 5.7.20

FRAUDULENTWARNING!!! DO NOT BUY FROM STOCK X. Let’s start off with a little background story. I’m a young male who collects shoes, and who takes pride in his shoes. This was my first time shopping at Stock X I usually shop on the goat app, eBay, offer up, or I’ll just get my shoes from the local stores. I bought a pair of SoleFly Jordan 17 Low Size 13 (DEADSTOCK/Brand New) Stock C sent my shoes in a timely manner, but the shoes we’re in BAD CONDITION! First off: Every shoes Stock X sells iAds supposed to be BRAND NEW UN-Used. My shoes were obviously used. It came with a VERY BIG CREASE on the right shoe. The left shoe was fine. If you know your sneakers their are only 2,300 pairs of these shoes an each shoe should come with a tag showing which number out of 2,300 do you have. The tag is missing looks like someone pulled it off or cut it out. You can literally see where the tag was taking off at. Now that means the shoes is technically damaged. I emailed them expressing my disappointment and disapproval of the shoes and it’s condition. They sent me a $10 off the next order coupon and told me that the shoes are “considered deadstock to them.” “We allow people to try the shoe on and the shoes will still be considered deadstock” IF ANYONE TRIED THE SHOE ON THE SHOES ISNT DEADSTOCK ANYMORE. IT IS NOW CONSIDERED WORN. They told me feel free to sell the shoe back to them LOL. FOR $150 cheaper than what I paid for LOL.Version: 4.3.2

Absolutely horrible for CanadiansI paid 172.99 for New Air Force Reacts and it took a week to deliver but when i got the notification of it being shipped i got a message from DHL that I owed them 53$ in taxes and duties. I’m going to get my money. it’s a scam that you didn’t send us any notifications of the duties and taxes in the checkout.Version: 5.2.2

Failing executionStock x is such a easy platform to use, but it is stacked with problem from the hidden data breach, sometimes very poor authentication letting shoes past that should be declined but one of the biggest problems is the ‘fees’ that are blatantly rip offs for both the seller and the buyer. Stock needs and must be improved. I use stock x but what I would say is make sure you are getting the best deal when buying and selling because from experience I’ve found that this platform gives you poor value for your hard earned cash..Version: 5.2.4

Expensive fees for CanadaAppreciate the new pricing model that includes import fees here in Canada. But still really expensive to buy anything for us here. Seller fees are also considerable for us.Version: 5.4.4

TurribleBought shoes, seller wouldn’t ship, stock x never bothered to even notify me. Month later after complaining got $ back..Version: 5.7.49

I got cheatedI had purchased the miles morales Jordan 1’s for over $1000. I was waiting for over a year, inquired multiple times to no avail. Then I was refunded for what I paid but market value was over double the price. They claimed it was an error with shipping. Lie… they sold it to another customer. If I had the option to give zero stars I would choose it. I deleted the app and recommended to everyone I know that it sucks and they rob you.Version: 5.7.54

Don’t ever need to change your password word🤦🏻‍♂️Wow 3 and a half weeks so far to have my password changed and it’s still not working! Crazy part is I didn’t want to change it-it was their idea so now not only have I missed the shoes I was after for YEARS,I’m still not able to buy anything.. Slow laborious process to change a password and even after they contacted me it still doesn’t work.. Use another service!.Version: 4.3.4

AVOIDMy husband purchased me as a gift, some exclusive Adidas, one of the main features was a gold charm, this was missing off the shoe, stockx insists it was attached when sent (and was sent by the seller) it WAS NOT attached (my husband even has video of me unboxing which he was happy to send them, they ignored his request), they say they won’t assist as he complained about the condition of 2 out of 3 previous purchases? Shocking service, my husband will escalate and send emails from customer service and unboxing video/pictures to manager/director if not resolved shortly... he uses many sneaker apps/shops/services this he says is the worse!.Version: 5.4.9

More fees / UPDATEI’ll be brief because this is my last transaction with Crooked, Greedy, Unprofessional & Thieving SuckX! Went to sell some Supreme 3 weeks ago to make some quick Christmas $. Dropped and UPS delivered promptly. SuckX did not update my profile as received & complete the transaction for 16 days!!! During which they either ignored my emails or stated they would get back to me in a day or 2 & have it resolved, they didn’t. I spoke with an Attorney and the Arizona PD regarding charging them with theft. On the 16th day they reported that they’ve authenticated, etc after I’d told them “Either waive all fees and send cash or return my Supreme. They processed anyway despite not having approval & charged me fees, can you believe that? I’m giving them 24 hours to refund & plan on seeing them in court either way. Some people seem to think their Terms & Conditions are Iron Clad but an amazing Litigator Colleague has stated otherwise in my case. Stop being bullied by SuckX! Take your business elsewhere! In the roughly year and a half doing business with them I spent 4K on shoes & sold more than 1k in apparel & shoes, We deserve better SuckX! More fees because of this PayPal union & I can’t use a prepay? I like having a prepay for various reasons mostly because you can’t be trusted with the account I keep thousands in! Just made my last sale with SuckX. Your GREEDY.Version: 5.3.15

The worst shoe box I’ve ever hadFelt like I bought a used fake shoes when I received it - totally destroyed box with strong glue smell, no infill in the shoes which made it squished, thank god it had the authentic label. Plus, as a buyer you have to pay almost 25% extra for the tax, processing fee and delivery - wait a sec, I paid $45 delivery fee from the US to Australia, is it fair? At last, it ended up with nowhere to return. Never buy from STOCKX, try GOAT, at least you’ll get a new shoe box with cheaper price..Version: 5.3.18

LIES AND DOESN’T DELIVER. BUY FROM GOATI bought the same pair of shoes twice, the first time I ordered the seller decided last second that he wasn’t going to ship them, forcing me to but again but for a higher price jus for them to make me wait a week and tell me that he didn’t want to sell it. THERE IS NO BUYER PROMISE OR ANYTHING, sellers can just decide not to give you the item after you’ve payed for the item/ordered. And the shipping is 40$ to Canada with a ton of taxes on top. 0/5 stars.Absolute trash. Ordered another pair from Goat and so far there have been no problems!.Version: 5.2.1

Man tries to make account for days on end, but StockX says no ‼️You heard that right. Whack slapping titty bappin goobers over at StockX are jaggin me off ‼️I wanted to buy those gosh darn new balance 2002r protection packs, but I was required to make an account. This was the first red flaggedy. When I try to make an account, I chose to continue with Google. I click continue with Google. But to my silly surprise, it says they can’t log me in at the moment‼️‼️😦 I mean gee willikers 🙄. Me and StockX go way back and this is how he repays me⁉️⁉️not on my watch bud 😡😡😡. I keep fingering my phone screen trying to sign up but the dubious thing isn’t working. I try again for weeks after that mischievous incident 🫣🫢. Fast forward to now and I have 2 pairs of kickities 👟 in transit to my estate 🏡. But where did I buy them you may ask, scallywag? Mother flipping Goat. I could have checked out as a guest on goat but I chose to make an account to make sure all crep websites weren’t busting my chops 😵😳. I made an account with no difficulty at all ‼️‼️ Scallywags, scoundrels, saboteurs ‼️‼️😳😡😡😡. Absolutely unacceptable. Devious fellas over there at StockX. They really screwed the pooch with this one ☝️ . Just wait until my troops are gathered, and you’ll truly see the devious ones here 😈😈😈👿.Version: 5.7.24

Fix It For Buyers In CanadaWe get charged to receive the package. 🤬.Version: 3.11.4

Do not buy!!!I really want to give zero stars, but since i can’t. I ordered a pair sneakers from Stockx and first of all it took forever for me to get the sneakers. I know it’s around Covid time but there was no updates from Stockx whatsoever telling me about my shipping. Secondly, when I finally received my package the shoes looked fake and worn. Stockx also have no returns, so I decided that I would sell them back their fake shoes. When I did the whole process, The website/app wouldn’t allow me to print the shipping label. I contacted Stockx multiple times through email through Instagram and it took them over 48 hours to respond, when the sell needs to be shipped within 48 hours. Anyway, they finally responded and they refused to send me a copy of the printing label through email. one of the support reps told me that “I couldn’t print the label because my phone number that I had put into my account was nine digits instead of 10 digits.” I explained to him that my phone number is indeed 10 digits, and that the app would not allow me to put nine digits as my phone number and save it. So in conclusion I got no help from Stockx and in the end, the order was canceled; which I was glad that they canceled it because I feel that if I had shipped it over after all, they would’ve said the shoes were fake even though I got the shoes from them and I would’ve had to pay the penalty. So whatever you do, don’t buy from Stockx. Or at least do your research..Version: 5.3.3

It’s alrightIf an item you want to sell is already listed and there is a bid you would like to accept the process is simple and fast. Even getting authenticated and paid out is fast. The reason I rated two stars is because that scenario might work for one of the items in your closet, but what about the rest? The process of asking for an item to be listed is just a dead end. Edit: I received what seemed like an automated response informing me how to submit items I want to sell. The problem is not that I can’t wrap my head around your odd process of pre approving items you want sold on the site. The problem is that upon submitting item requests you revive no confirmation or way of tracking the progression of item submissions. After two weeks the items I requested to be posted for sale that I owned already sold on another platform. I still don’t know if my multiple item requests have even been looked at. Most of which as mentioned are no longer needed. If the process was more transparent I could go in and delete or void item requests for items I no longer have available for sale. I am certain I am not the only person in this situation and that’s why I took a star away from my two star review. No hard feelings against the company it just doesn’t work for me 99% of the time. As mentioned the one time the stars aligned, I had the item available that was already listed, and the current highest bid was something I was comfortable accepting is when I had great service..Version: 4.2.1

Buying and sellingLittle confusing with pricing and trying to sell but overall ok and good.Version: 5.7.52

Re SellingIt’s a good concept but easily flawed by a specific opinion of value rather than true retail. Obviously people won’t resell at retail if it’s a limited shoe, I’m aware of this. It’s like collecting art in some cases. However, people can easily exploit a price and easily make a product scarcer with using bots and scalping in order to buy the majority of shoes, apparel, hardware etc, to make an insane profit. There’s no limit or rule to tell people who sell PlayStaions for £800+ which is extortionate. I understand people are only paying what they’re willing to pay but it’s just like.... ugh??? The app itself tho is pretty cool.Version: 5.4.4

Very poor business practices.Won the winning bid on a pair of $300 KD12 90s Kids sneakers on Friday 4/11. It’s now Weds 4/17, and their status is still showing “waiting for seller to ship”. I understand the weekend fell in the middle, but their own FAQ states that the seller has two (2) days to ship the item. It’s now past that point. Stockx doesn’t even have an contact telephone number to reach them, so you have to rely on email contact. I received an email from one of their CSR’s in reply to my inquiry, and all it consisted of was stating (word for word what their online FAQ states) of taking anywhere from 6-10 business days for normal delivery to me. Nothing said about the delay in receiving the shoes from the seller, how this diverted from their own online statement of the seller having 2 business days to do so, not even a resemblance of care or empathy. Thanks for nothing, Stockx. I’ll be sure to take my future business elsewhere, after I try and recoup my $300 from you guys. I urge others to steer WAY clear of this company and use better organized companies out there — which there are a few of, but I won’t advertise those here. Just do your homework and read reviews to find the good ones. Stockx clearly isn’t one of them! Extremely irritated at this transaction and they could give a rip less after taking your money..Version: 3.11.4

Worst customer service I’ve ever experienced - this app is a scamTook my money for an order that was never delivered. I flagged this repeatedly with customer service who would only reply to 1 out of every 5 emails or so with a generic “give us some time to look into it”. Eventually I had enough, realised my money had been stolen as the order was never going to be delivered and filed for a chargeback with my card provider. Once I did that they suddenly showed an interest in helping me out. However, things only got worse as they said they would freeze my account unless I withdrew the chargeback, despite the fact I was fully within my rights to ask my card provider to issue a chargeback, as the product failed to be delivered even months after the initial estimated date of delivery. To top it all off they have increased their fees making it more expensive to buy on their platform. The money from these higher fees must be going straight into the founders’ pockets because it certainly hasn’t been invested in customer service.Version: 5.2.8

Bad serviceI’ll try again to leave this review after X time. I never had any issues with StockX . Oder over 6k aud on it. But my two last parcels have been delivered or not at the wrong address the delivery company said that they left the parcels at the front door (wrong address unfortunately) after I tried , called , and contacted StockX about it they still don’t want to do anything and refund me ! The delivery company finally told me that my parcels have been lost and not delivered. I didn’t sign anything or get any call. The value of my parcels is around 1000$ aud. But StockX still doesn’t listen to me and doesn’t want to refund me . Now the big deal is that StockX didn’t reply me anymore. So I just lost 1000$ aud and still don’t know where are my parcels or what I’m suppose to do. So be careful with StockX and the policy they use because you must at some point get trouble and they’re not gonna do anything to you. And last thing, StockX are really bad and kind of scammer, they took lot of fees and charge the seller as the buyer means for exemple you are going to buy something 100$ including shipping and fee (75$ for the product +25$ for shipping and fee for exemple) and the seller who sold for 75$ gets only 50$ StockX charge him as well 25$ for shipping and fee . So I can’t believe that StockX cannot refund or do anything for us after all this. Is not like they have small fee and shipping fee and don’t make to much profit. Anyway beware guys. Cheers.Version: 5.7.22

Around a month and a half since I placed the order and I have no idea where my shoes areI made a purchase with stock X around the end of July it is now currently the beginning of September. When placing my order I was told I would received my order in around 5-7 working days, it has now been over a month and half since I placed my order and there is no sign of my shoes. To top of this I payed for delivery around £20. No delivery should take this long and cost £20! I initially contacted StockX to get a idea of where my order actully is and had an automated response saying that I would be contacted within 24hours. After a week of waiting I then contacted StockX again and that timed received a response within about 2 days. This time they told me they would get back to me within 2-3 working days. Again it’s been well over a week with no contact and me sending 3 emails to see if I can even get a reply! Awful customer service slow and frankly crap. Also shortly after my purchase they managed to have a data breech, I know this happens all the time but it really just adds to my frustration with them. I’m probably now going to have to go through PayPal to get my money back as it will take about 3 years for StockX to co ordinated a refund judging by there snail paced customer support!.Version: 4.0.6

ExpensesTo all my fellow online shoppers, though the prices for the shoes are quite acceptable the shipping fees however seems somewhat unreasonable. Even when shipping throughout various countries it shouldn’t be costing over half price of the shoe itself. To Stockx I would like to highly suggest that you must lower your shipping fees effective immediately to comply with the reasonable pricing of shipment payments with various customer. Thank you for your time..Version: 5.7.38

Fakes and cancellationsOn repeated occasions I have had an offer accepted, and then the seller receives stickers but never sends sneakers. Funny how it is always when I get a ‘steal’. Where I come from if u make a deal it is a deal. In my opinion Stockx should send a pair from their warehouses. I don’t want a refund I want the shoes I purchased at the price I agreed to pay. On top of that of the many orders I have received, while lost were indeed fine, one multiple occasions I have received damaged/ fake shoes. I will not be ordering again..Version: 5.7.28

Item comes with defects on it and do not accept return requestI bought a New pair of Yeezy Shoes from StockX and it came with defects on it. I contacted them as soon as I got the item not even a day apart and requested for the return but got no replies and it has been 35 days. It is their job to check the item but they failed to do it and sent it to me without informing about the defects on it. Be careful purchasing items from here. Better go for GOAT app as they accept returns not like StockX which is totally a scam..Version: 5.7.21

Stock x is the worst website/app I’ve ever used!Stock x took weeks to ship and when it did ship I was notified I had to pay an extra 20$ worth of import fees, I live in Canada not Pakistan, this was made worse by the fact I already paided 40$ for shipping. I feel robbed and would never recommend this app even if they paid me 1000$.Version: 3.8.4

🖕🏽I paid 175$ for a pair of Jordan 11's and they said a week has been 2 weeks and the order is now not in my pending orders thanks for stealing my money!.Version: 3.11.0


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