Coinbase: Trade BTC, ETH, SHIB App Negative ReviewsCoinbase, Inc.

Coinbase: Trade BTC, ETH, SHIB Negative Reviews

4.6
4.69529 star

Total 165 Negative Reviews

Coinbase: Trade BTC, ETH, SHIB App Complaints & User Negative Comments

Coinbase: Trade BTC, ETH, SHIB app received 165 complaints, negative comments and reviews by users. Can you share your negative thoughts about coinbase: trade btc, eth, shib?

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Need to be a border collie to get your moneyIt would appear you need to be a border collie or another intelligent hardworking breed to withdraw any money made or in accounts from this company as you have to jump through enough hoops even a crufts winner would struggle with, first of all you think it’s a trustworthy app that you can deposit money easily with and get started which is true, but god forbid you want to get any of your money back, you have to create another account because a debit/credit card just won’t do (although you can use one to deposit money, funny that!) then you have to create an online account which kindly gives you a GBP or EUR wallet (thanks for nothing) then you have to do the most long winded transfer of €1 Euro to a bank in Czech Republic which my bank charges you £9 for the privilege, to be told that you must wait 2-3 working days, so out of the £26 I had in my wallet I will probably just about get half of that. So in short... DO NOT DOWNLOAD THIS APP OR GIVE IT YOUR MONEY.Version: 3.0.14

Hold policyBe very wary before signing up with this service. I sold some bitcoin and during the process of trying to deposit the cash from the sale into my account, I accidentally made a deposit into my coinbase cash account from my bank account (hit the wrong button). I tried to rectify my mistake by transferring the whole amount back to my bank account, but it would only let me do half. I assumed it was so they had time for the funds to transfer from my bank to theirs so I waited a couple of business days and tried again. No luck. So now it has been 11 days and they still won’t release the funds so I can transfer it back to my bank account. I have no idea why they need to hold my money this long. I am sure it has long been deposited into their account because my account was debited 11 days ago. I am very frustrated that they are preventing me from getting money back that belongs to me. I wrote their CS department on about 5 separate occasions and get the same run around each time. I wanted to give them a chance to make things right before going this route. Be very wary before using this company. John Noback.Version: 4.9.0

Not so great in CanadaI hope the USA users get better fees and treatment or I have no idea why this ones so popular. I did my first crypto purchase ever here but all my others have gone elsewhere. I transferred everything out and am done with this. I only got a $300 limit then every day the $300 limit would fill up slowly. After a week, I could only purchase another $222 App said I was set at highest limits. Went to buy some crypto when it dropped to .99 but the price I was given to buy now was $1.35. Maybe I did something wrong or maybe this app sucks for Canadians. I’m out either way. Only thing I really like is the ticker it has.Version: 9.20.4

FrustratingTried to buy 2 times and got nowhere.Version: 7.44.5

Charges very high transaction feeOne sentence: Adopt SegWit support already! At this point you are rubbing people by leading them to unnecessarily high transaction fee! People avoid this platform until they adopt segwit. Otherwise be prepared to pay 20 dollars for every transaction..Version: 3.0.12

Casual UserWith so many crypto apps available, Coinbase has a great list of crypto’s and a very nice UI to keep track, one of the best in fact. However, The CS is a absolute joke, the application for approval of let’s say a passport for example for ID is absolutely 100% a massive waste of time and failure, making short sharp and to the point emails does not help you at all, forget asking a question as well, as no response will be given when email “customer support”, in my experience you’ll begin a loop trying to go through the ID process. January the 12th email sent, basic, to the point, March 1st email received in response . “Coinbase support has now resolved and closed your ticket” - The initial email I sent was in regards to why a passport has a status of compete but not verified leaving myself without a answer so I sent the question itself, and also asked what should I do next. As you can read in quotes above 2 months later is the response the team gave while also not allowing me to respond by pointing out I’d need to go back to the support page and start a brand new ticket... cool cool cool. Coinjar..Version: 9.12.2

Does not verify IDThis app is terrible - it refuses to verify my ID no matter how many times I upload it. They sent me an email saying they had verified my ID and then when I tried to watch a video within the app it immediately asked me to verify my identity again. Support is also utterly useless. Do not recommend..Version: 9.7.2

Verify account issueVery slick and easy to use app but I haven’t been able to get a start on buying or selling anything due to an annoying error that wont let me continue after taking a photo of my identity from ether a passport or a Id, once I do upload a photo the “continue” button isn’t clickable and I am stuck on the “scan the front” page with no further action... please fix.Version: 6.18.1

URGENT , READ THISFirst off you think this is a good company to buy cryptocurancy, but , wait for it, once you want to try and withdraw funds, yep you guessed it, it's almost impossible. With only an automated computer system taking you round in circles till your blue in the face. There is no U.K. Based help line , there is a help line available but this is based in America to be precise.......California. Don't take my word for it read reviews about this company. If your in the U.K., it's like trying to get blood out of a stone. Emailed them over a week ago and still no response. It states on their customer support page, only accepting problems with log in and deposits..... mmmmm that's appropriate isn't it? Yep so if you want to withdraw funds, yep no support assistance , so basically your money is stick in crypto land. This is a big problem for people based on the U.K. Tones of people the same as my self in the same situation. Just to add I was able to deposit funds via my bank (HSBC ) I got my bank to send money via the SEPTA verification, to validate my account. I sent them copy's of my passport and driving licence. Bought close to £4000 of cryptocurrency . Met all the regulations, but unable to withdraw funds. I am not alone. Please , be aware, as when you want you funds out, your guess is as good as mine as to when I'll be able if ever to get them back using " COINBASE "..Version: 3.0.14

Coinbase is a horrible platform with horribly indifferent customer service.Trying to use coinbase was a nightmare for a week. I downloaded the app, linked my bank account and signed out. Then few minutes later, I tried to log in and kept getting this error, “the operation could not be completed(CBErrors error 0)”. I tried to sign in with my phone browser and it worked. But, with the app I repeatedly got the error. I found a phone number from the support page and realized there was no live agent for customer support. It’s only for account compromise support. I accidentally chose the account compromised option and my account was locked right away. I explained this including the error message issue to support several times through email. They said nothing about the error message but directed me to their support page for account recovery process. I went through verification with my driver’s license including selfie but in vain. My name is written slightly different on my driver’s license than how it’s written on my bank cards. So, it wasn’t accepted. I emailed them again a few times. They simply promised that someone would reach out to me but never did. People’s hard earned money can get trapped and be never recovered in my opinion. It didn’t seem like coinbase really cares. There’s no way coinbase is a safe platform. They also have the worst customer support with zero willingness to fix it..Version: 7.42.3

Horrible supportIf you want to entrust investing in an crypto app that has absolutely zero support when issues go wrong then Coinbase is the place to go. Since the world of investing in crypto is new there can be growing pains. I mistakingly sent a transaction to an email address instead of a wallet and attempts to get corrected are abysmal. The FAQ’s say if a mistake was made wait 30 days for a reversal and if still not rectified contact support. There’s the rub...You have to email support and finding the right tree structure for this type of problem was difficult. Post submitting my email I got a resolution reply from Coinbase noting my ticket was closed. 2 more attempts to get corrected through this email channel available all resulted in the same automatic closing of my ticket. I assume they auto close without a human ever even reading and reaching out to me to resolve. No way to resolve my issue and if you try to call the posted 888 number they only will let you speak to a live person if you think you have a security breach. The regulators hopefully will review their practices but until they evolve stay away..Version: 7.45.8

Honest ReviewSo I’m going to be honest I was abit skeptical about the crypto-market at first but since getting coinbase I’ve learned only learned abit, that’s it lol. I started off well deposit £3 n managed to increase my portfolio but only because of the earning ability in this app, only $30 worth. This is app is too basic for you to fully learn about cryptocurrencies/tokens, buying & selling. Also there are too many hidden fees weather your buying or selling, even converting one crypto to another, it’ll slowly eat away at your profits. The only way I’ve managed to stop/prevent any further losses from occurring is by depositing all my cryptos to coinbasePro; which if I’m being honest is total B.S, the fact that another app is cheaper than the original one is massive red flag. Also connection is slow, the amount of times I get stuck on the troubleshooting page whilst trying to load into the app was worrying, kept thinking I was being hacked. Final thoughts - Okay app to start off your crypto journey; if you have the money for it. But not a long-term solution if you want to get fully into crypto investments & profit off it..Version: 9.21.3

Pc of s..t AppDon’t use unless you want to lose money. System goes down and won’t let you trade when you need to. There is much better trading platforms out there..Version: 7.48.7

Screwed me overThey gave me a weekly limit of $375, which was not enough for me to make my purchase. I asked how to increase my limit, and they said to put $200 into the account. I did... and then then said I had to wait 30 days. I rang and explained I was in the middle of a purchase. They didn’t care, and said someone would send me an email in a week or two. So, I transferred my funds to a wallet with a competitor and am closing the account. They had no interest in helping, nor resolving the issue. I asked how this was possibly an alternative to regular currency and they said it was up to me to decide. Importantly, they never told me about the 30 day wait time. My purchase fell over because of them. Total, total, total rubbish company. If you’re an Aussie, use CoinSpot..Version: 5.8.0

Wallet to private wallet transfer not available anymoreAll is in the title.Version: 9.20.4

Cancel transactionsI had 3 cards verified. I made trades on each of them which were ‘confirmed’ yet some time later they canceled them and blamed my bank, yet they had no issues charging my cards the small amounts needed to be verified. They should not say ‘confirmed’ until the trade is complete. Support then told me to connect my bank account and sent me a link - the link sia s ‘only visa and MasterCard are supported’ not bank accounts!.Version: 3.0.11

Worst support teamThe support team will not respond to any of you issues. Please take care when you transferring big money and there is an issue , there is no support team to help you here..Version: 7.6.2

Aussies go to CoinSpot to buy and sellI’ve moved to Coinspot since I can’t sell on Coinbase and I can’t get my coins out of Coinbase for 72hrs... ID verification problems that can’t be resolved on some transactions. I’m missing selling in the rally. My Coinbase Help requests have gone without reply for over 24hrs.... I very much regret buying with them. High Anxiety as my transferred coins do not appear in my Coinbase account or destination Coinspot account for the last 2 days. Very unhappy.Version: 7.47.5

Garbage appDon't use if you are Canadian. You can buy btc but you can't sell. Garbage app.Version: 3.0.1

Low limitsSigned up with coin base hoping to invest a reasonable amount of money while prices were low. Coinbase gave me a $300 limit...PER MONTH. With no options for increasing. It would take me nearly 3 years to put down what I originally wanted to invest in one hit. And the verification process is a nightmare if you’re living abroad and only have I.d from your home country, as when you sign up it selects your country for you based on your location. Other than that, it’s fine..Version: 3.0.3

Nz can’t buy anythingThey say you can, you can’t.Version: 9.24.3

Customer service is awfulAfter 4 years of using the app the first tim tried to contact the customer service and it’s 2 weeks without any answer ((( so upset and surprised.Version: 7.47.5

Terrible Customer Response / inaccurate gains in balancesThere are many things I like about Coinbase. Easy and intuitive interface, easy of trading between currencies, etc. But as I got more savvy in my trading and started tracking gains, I’ve found discrepancies between increases in currency rates and my balance. In other words, I would track the time in which I had made trades and calculate the amount that my balance should reflect. I found almost always that it was off and not by a little, by a lot. This is alarming to me as I see that there is real potential for fraud within this platform. In addition, I’d sent a transfer of funds from MY Binance account to my Coinbase account and after a week, I have yet to see those funds deposit to my ETC wallet that I’d used for the transfer. I’ve sent multiple customer service requests since then regarding the transfer both to Binance and to Coinbase. Binance has gotten back to me sharing the blockchain record of my transfer to my ETC Coinbase account indicating that I would need to remedy account receipts with Coinbase. I reached out to Coinbase and then have yet to respond. This was not a small amount. It is not okay for them to have inaccurate gains reflecting in account balances and no response on transactions that should have cleared over a week ago now. I will be filing a complaint with SEC outlining these discrepancies and their failure to remedy them..Version: 7.50.12

HORRIBLE EXPERIENCE!At first I thought Coinbase was so great because it was so easy to use. Then I started hearing accounts of bad experiences people were having. I just thought oh wow hope it doesn’t happen to me. After I started to invest heavily using Coinbase all of a sudden all hell broke loose. They used one of my crypto’s to purchase another, a transaction I didn’t do. I thought oh I’ll just contact them about this glitch. Customer service is awful. You can’t speak to anyone you can only send emails. Then they decided to disable my account so I have NO IDEA what is going on with all the money I have in my account! I’m constantly writing emails saying this is crazy why can’t I access my account to see what’s going on and last I was told is it could take 5 days to get a response. This is shady and crazy business practices! So I feel like the significant money I trusted them with is being held hostage currently. I’m just hoping I can get my money back soon and get the hell off Coinbase! And of course this all happens when there’s a great amount of good activity in the market and I have no idea what’s going on with my money. Horrible horrible horrible..Version: 7.2.1

Stupid Country not supportedWhy is this not global???.Version: 3.0.13

Borderline fraudulentThey have a very sketchy business structure for English customers. Depositing is fine, they charge you a fee, about 4%, to deposit using a debit card which is fine. But once you come to wanting to withdraw, that’s where it all becomes very dodgy. Apparently this, the largest bitcoin broker, only allows you to deposit to a verified bank account, which means you have to send a SEPA transfer to them to verify (which with Santander has a £19 charge). They don’t offer PayPal or withdrawals using debit cards. So basically they’ve very quick to take your money and charge you for the pleasure. But make it as hard and expensive as possible to get your money back. Also, their customer service is awful, they don’t have a uk number to call so good luck incurring further costs trying to contact them, and their email support is terrible and takes forever to respond. If you do go through with the sepa transfer (cause hell, I’ve got no other way to get my money back than spend more money), myself and loads of other are told that our transfer “failed” but they can verify it manually. Seems a little coincidental that so many payments fail but they’re still able to verify it manually. Long story short, borderline fraudulent withdrawal process DO NOT USE.Version: 3.0.7

Worst experience EVERI do NOT suggest putting your money into this platform. Coin base changed my 2 step Authenticator from what I had as SMS to the Authenticator App, I did not make this change & was also not aware until Coinbase sent me an email about the changes. I downloaded the app only to discover that I would need access to my Coinbase to scan my QC code & link the accounts, I am unable to do this as I can NOT access my Coinbase without a code generated by the app. I have reached out by the # provided which is an automated line & only if you want to lock your account for suspicious activity which I went ahead & did because I know I did not change or authorize a change. The only option to recover my account is via their email support. I have sent NUMEROUS emails & I get back what seems to be automated responses providing zero assistance. It has been weeks since I have got a response at all back. My money sits & I have no control or even know what is happening with my portfolio. I feel robbed of my money & investment Worst experience I have ever had & the absolute worst customer service experience I have ever encountered especially considering this is an investment platform. Do not use Coinbase unless you want your money thieved from you..Version: 9.15.3

User friendlyThe app is quite easy to use; however, it would not let me sell crypto because I’m in Australia. I had to send my crypto to another wallet to actually sell them, which was slow and annoying. If you are using coinbase from any other country I would imagine the app is fine..Version: 9.19.7

Customer service beyond terribleTLDR: took 1.5 months to respond to a request and the response did not even address my problem. When I responded trying to clarify what I actually needed, they said the case was closed and I’d have to submit a brand new request, which will probably take another 1.5 months just to receive a useless response. I am extremely taken aback by the terrible customer service I received. They do not have the contact number and the only way to contact them is by submitting a request through their online system. I did so and had to wait literally a month and a half for a response. When this response finally came, it literally did not address my problem in any way, shape or form. The response was completely unrelated and was obviously a template message and I’m shocked that they could take a month and a half to response and not even actually read what I wrote in my ticket. When I proceeded to respond to that message, I received a response that said my case was closed and I would have to submit a new request. So now I probably will have to wait another month and a half and who knows if they’ll even put the two cases together or if I’ll just receive the same unrelated response like the first time..Version: 9.18.5

Not bad. But New layout could be betterPretty good app. But I have a few suggestions which could be improved. The graphs on the ‘Prices’ page shows only “Past Day”. It would be useful to be able to change this to 1 hour, 1 week, 1 month and 1 year like you can when you click into each Crypto. It’s also annoying that to change between Bitcoin, Ethereum and Light Coin pages, you have to go back a step first to the “Prices” page and select in again to the other crypto to view it. You can’t just click once to change between like you could in the previous version. It would be extremely helpful to combine graphs to see how they’re performing against each other to see which is out performing the other. And of course... being able to sell in Australia. We currently have to transfer to another service first like BTC Market before we can sell..Version: 3.0.1

No submit a bug featureI found a major bug with your website, thought I’d do you a solid help you out and submit a bug report, however there was no such section. I used the ‘help’ section and got a patronisingly worded email back saying that you have “self help customer support in your region”. Frankly your loss if you’re going to do me like that and then act all cute about it..Version: 6.25.3

Customer support and limit issuesIv been at 250 limit for a month now and Iv spent always 250 a week so I don't know why it hasn't gone up. Also the customer support isn't very good, actually quite appalling since email response can take way too long and chatting to a stupid robot really does not help as all in fact frustrating at times. However, coinbase is recommended for beginners of crypto as it is very easy to use but needs a lot more tweaks and updates to become a lot better....Version: 3.0.12

Room for improvementNeed to get some better charts with technical indicators. Also iOS app not optimized for tablets.Version: 7.44.5

Scam. Don’t use.Absolute complete and utter scum bags, they basically make it as hard as possible to withdraw any funds, for no reason at all my account has been under review for over two weeks since right after I put my first £50 into some Bitcoin, since then I haven’t been able to buy sell or anything, anything I try just won’t let me do anything. You have to download a different app to access your wallet to access your funds but it won’t even let me link my account to my wallet because it’s coming up with some bs message saying I can’t buy Bitcoin right now and to contact support, and all the support does is avoid anything to do with getting your money, it’s literally impossible the whole app is a scam they make it so so easy to deposit funds and buy crypto but once you’ve done that they basically hold your money from you with no explanation other than your account is under review (for what? I had only just made the account and had everything verified?!) and then just make it import me to get your money. Complete scum of the earth this coinbase company how the hell they haven’t been shut down and put in jail I have no idea..Version: 9.7.2

Fraudulent companyI recently transferred out a significant amount of ethereum using a QR code that had worked previously and my money had disappeared. Coinbase will not respond to me or address this. I’m beyond livid and hope this sham company will be shut down or minimally others will not sign up or leave it avoid the kinds of negative experiences. I will not stop calling your fraudulent company out until you rectify this..Version: 9.12.1

Very difficult to verify identifyMy initial identification verification was easy and fast and I was able to trade. Since my first trade I have tried for days to verify my identity again as I am unable to trade until it is again. After more than 40 attempts, 3 email to customer support and reading and trying all suggestions on the help and elsewhere I am still unable to verify my identity. I have left my small initial trade but withdrew all my other funds as I couldn’t trade at all. It’s a pity as the crypto options are great and easy to track etc, but it’s all pointless if I can’t use or trade in them. As usual it’s impossible to get a person to assist and all help is auto response and generated emails that don’t solve my problem. I have tried for days to get this resolved. App is subject to crash and website locked and fails at sings of any heavy traffic. Very disappointed as such great potential but as a trading platform pointless if you can’t trade. Will try another application instead. So frustrating..Version: 9.7.3

Wish I had never heard of coinbaseI opened a checking account specifically to fund my Coinbase account. I transferred money into this account as well as depositing cash. I made 8 purchases through Coinbase . Then the problems began . Problem one My bank froze my account because they didn’t recognize the transfer . I fixed that problem but it was too late . Then Coinbase began reversing the purchases . Yes I was trying to make the payments but now they would not accept my bank account . There is ZERO customer support from Coinbase . They shouldn’t be allowed to do business if they cannot help their customers. So then 2 of my purchases went through as I was able to fix things on my end . Well those purchases where then stolen from my account by Coinbase and I have not received a refund or any support as to what is happening. My free crypto that I earned was also taken from my account . I doubt I will ever be able to get any help from Coinbase . They basically say you can’t call us and we probably won’t be able to help you if anything goes wrong . I would not recommend this company ..Version: 9.12.2

Avoid like the plagueSome of the worst customer experience I have had in quite a long while. Account has been restricted with no reason given, and ID requested to be uploaded again. I had already done this and had it approved, but did what had been requested a month ago but account remains under review, and no answer is given ever when I ask why the account is under review- all that is received are bland customer service emails that give no information but passively aggressively suggest that if I dare to ask again as to why the account is restricted then my case goes to the bottom of the pile. Have now decided to close the account and received details quite quickly as to how to do this. So the company would rather lose a customer than provide any sense of customer service or answers to questions posed of them. Avoid. Avoid. Avoid..Version: 9.7.2

DO NOT USE COINBASEAll of my crypto disappeared from my wallet,I sent in a complaint but they said they couldn’t do anything about it.This has also happened to other people on YouTube.So if you want to lose all of your money use Coinbase.I recommend using Crypto.com instead.Version: 9.36.1

2FA text message passcode blocks the enter buttonCome on guys, you guys should be able to pick these bugs out . I literally can’t take coins off the exchange app because the number pad that pops up blocks the enter button, nor do you have an enter button on your number pad ...Which amateur is making the IOS app?.Version: 7.44.5

It’s bad, but none of them are greatThe data you want to evaluate your investment is just not there. For example in Robinhood - it tells you how much you have made or lost each day on your investment and it tells you how much in total you have lost or made on that invest since your first transaction. You can create separate lists just for your investments in Robinhood. The transactions take FOREVER to finalize- which is really insane since this is supposedly based off a blockchain and it should be instantaneous! You get notified days and days later that a transaction has finally gone through when you thought it had days beforehand. It appeared that it had because the money was “available” but apparently technically it wasn’t yet. They just fronted you the money. It becomes very confusing when you are a moderate to heavy trader. I wish I could say there is a better app for this but none of them are user friendly. If you want to trade certain cryptos then you have to use certain apps. There is no app that does them all so at least for now this app is a necessary evil..Version: 9.21.3

Like the app but there are some potential improvementsI like the app and it seems to run fairly well/smoothly most of the time however I do run into an issue where I’ll get randomly logged out in between sessions and will have to 2FA my device to access my account again. I also feel like the app is missing some features that would make it an easy 5 stars for me. Firstly (and probably the biggest missing feature) is the ability to sell any crypto is not available in Australia which I think is desperately needed. Secondly I would love to see a total of my purchases for each crypto so I can see how that value compares to the current value of my portfolio. Despite those negatives the app is very smooth and easy to understand, and the rewards program is brilliant. Hopefully the dev team finds some of this feedback useful and I look forward to any new updates in future.Version: 7.42.3

WORST SERVICE EVERCoinbase is an absolutely terrible crypto service with zero customer support and zero security. I haven’t been able to login to my account in weeks because of various reasons that should not exist. My account is locked for whatever reason and when I try to login on my computer I can’t verify my drivers license because I don’t have a webcam on my desktop. The fact that I can’t pick a .jpg of my drivers license from files shows how lazy this service is. They then recommend me to go on my iPhone and verify my account, to which I can’t because my account is locked. You can see the ignorant cycle here. I’ve been trying to call them for weeks but no one picks up the phone. I tried submitting a support ticket many times but they automatically close the case for not sending the ticket through a “verified” device. WHICH MAKES NO SENSE BECAUSE MY WHOLE ISSUE IS VERIFYING MY DAM* account. If I HAD A VERIFIED DEVICE I WOULDNT HAVE THIS PROBLEM AND WOULDNT NEED TO CONTACT SUPPORT. I will be contacting law enforcement to get my money out of this service because I had quite a bit invested and they have practically stolen it. Absolute trash company and garbage service. I absolutely do not recommend using Coinbase, stay far away from it..Version: 7.0.0

Some good but pray you don’t need to speak to customer serviceOnce this app is running it’s fine. But my word if you have to ask the customer service team a question be prepared to be sent round in circles on their online faq website where you are basically told we ain’t got time for you so look it up yourself...needle in haystack. I waited 3 months for a reply to my question and it was a critical one to do with an issue about removing funds from the app. I had to “get a ticket” in order to communicate with a human. No UK phone number and terrible email service. When they do reply to your email they give you a weak reply and then you go round again waiting for someone to reply again. so you are on your own here. Tread carefully. This is supposed to be the new age of commerce. But their customer service is in the dark ages..Version: 3.0.3

Be CAUTIOUS!!!Update: DONT TRUST BUYING BITCOIN THROUGH THIS APP USE CASHAPP!! I believe it’s good to use this app for withdrawals , I’m not sure yet I haven’t used to withdraw yet however if you purchase bitcoin through this app you will be out of at least $20+ depending on how much you purchase. Not all of your money is accounted for and now they unverified my account so I no longer have access to my funds but my account had to be verified for me to even purchase my funds! I am not enjoying my experience through Coinbase at then moment. I’m not one to complain especially if issue gets resolved , i understand new software having issues so if this is new I would understand but I need communication! They do not do a good job in handling my issues , instead they unverified my account and said they can’t further assist me until my account is verified and I’m trying to verify my account but it will not accept the photos of my pic ID! I’m getting very annoyed with Coinbase, I purchased through cashapp and they have lower fees and it’s a much easier process to verify your identity! I just wish I didn’t purchase a large amount with Coinbase , seeing I don’t have access to my funds, and there’s nothing to do about it !!!.Version: 4.3.0

New Zealand sell??How do I sell from new Zealand? I have this currency but cannot do anything with it as it does not support withdrawals or sells in New Zealand. I cannot even send it also to any email address in New Zealand.Version: 9.39.5

Canadians can’t purchase!I used to be able to purchase with my credit card. Then suddenly in December 2020, my card was rejected. I checked with my credit card provider and Coinbase is not blocked by them. I recently saw where Coinbase stopped the ability to do this. To redeem your funds you need a PayPal account, redemption is easy. Just really disappointed I can’t purchase..Version: 9.15.2

Account Verification is GarbargeGreat app, but with serious stability issues. Crashes usually involve a blue screen or login screen. The last problem is resolved if you close the app completely and then start over. My biggest complaint is your absolutely stupid and inadequate account verification system. I submitted my ID 5 times and your system fails to verify it. I’ve written to customer support, but they referred me to a help article, which provided basic instructions on submitting an ID. Clearly, submitting an ID is not an issue, when your stupid system doesn’t recognize it. What’s annoying, it took Coinbase about a week to come back to me with this canned response; you would think one week would be enough to come up with a personalized response with details as to why the system can’t recognize my ID. I always thought Fidelity was a crappy broker - until I started using your service - you have the crappiest app / website and customer service on the street. Brian, why give an interview to Bloomberg about your focus on customer experience, when your service can’t even get account verification right....Version: 3.0.12

Worst application updateSoftware update should make life easier and Coinbase update is just opposite to that. I used to like the platform but new update removed couple of nice information like all time high and new update is overall just degrade at every level to previous version..Version: 9.12.2

Please consider all the negative reviewsI am not one for writing reviews but I feel very strongly about this and hope whoever reads my review will take heed and look elsewhere. It seems that no matter how many hoops you jump through (verifications) for Coinbase, they restrict your ability to buy, sell or transfer crypto as they please for no valid reason. I joined Coinbase today and did all that was required of me to be verified (to the top level) to now be in a position where I have a considerable amount of BTC on their platform and have no access to it. Makes me wonder after reading similar stories if this is how Coinbase makes money. Take our funds and keep them for a while and then give us back after making some money. So anyway, like everyone else I’m awaiting a response from Customer Services, we’ll see how that goes. Funny thing is I read all the negative reviews but because I saw a few positive ones I thought I’d try Coinbase. Don’t get get caught out like I did. Go elsewhere. If Coinbase sort me out then I’ll give credit where credit is due, and if not then I’ll be back in here to report likewise. *** Update*** What looks like a generic email was received on Sunday 23 August 2020 at 04:06 am. The email states that my case has been sent to a specialist and I should get a response in 5-7 business days or maybe longer. So a good amount of BTC is sat on coinbase platform and I am having to wait even though as I said before I’ve done everything asked of me..Version: 7.30.9

No customer service, no support, no human to speak to when you have an issue.This app seemed appealing to start and was working decent the first couple of days. I deposited 75 dollars into my coinbase account and started buying some crypto. I liked it so much, I deposited another 100 into my coinbase account. So I have 175 invested. When I receive my bank statement, coinbase had actually double charged my bank account. 75 twice and 100 twice. So now I have 350 deducted from my bank and only 175 in my coinbase account. Frustrating to say the least. So I did a stop payment through my bank and got 75 and 100 back, awesome right? No, I then receive an email from coinbase saying I need to link another bank account to my coinbase account. Otherwise they will sell the crypto I have in my wallet on there app. Mind you they have already taken 350 from me, I got 175 back and they still want money from me. I plan to attempt to reverse the remaining 175 they took from my bank, and walk away. Imagine if you deposited 1000 or even 5000 in there and they double charge your account. Well there are people out there with those exact problems, and THERE IS NO CUSTOMER SERVICE AT ALL TO RESOLVE IT!.Version: 9.12.2

IN AUSTRALIA? DON’T DOWNLOADI downloaded the app and then thought I’d just have a quick look at the reviews before I complete ID and start trading. My biggest concern is that the company never seem to respond to negative reviews or clarify serious concerns. Apparently, if you’re in Australia or Canada, you can buy but you can’t sell. When you go to check ‘Version updates’ it has a generic “We are constantly improving....” rubbish that doesn’t list the improvements in each update. DELETED and will return to using BTCMarkets..Version: 3.1.2

Easy app to use but does have some underlying difficulties if you are in the UKI started using bitcoin about a week ago I put some money in using my debit card and that went fine but the problem started when I tried to add a bank account so I could get lower fees and I could transfer more money as for a debit card it would only let me do £300 per week. I have now had a response from Coinbase saying that I cannot add a bank account because of my location in this case in the UK so the only way I can sell the crypto currency is to do it through PayPal which I do not have. I just wish the app when trying to add a bank account with already knowing where you are in the world would just come up with a caption saying you cannot add a bank account with you being in the UK. I don’t understand why Coinbase won’t allow you to add a bank account as you have to verify your bank account by transferring some small funds into it I would think that a debit or credit card would be more of a dodgy transaction as they can be stolen and used very easily. Looks like I’ll have to go through the rigmarole of opening a PayPal account to get my money out..Version: 9.18.5

Denial of serviceUpdated: verifying my bank account: "we will deposit two small amounts and then you type those amounts into the app so that you can withdraw your USD". I have received those two amounts, I type them both into the app, and your app says I'm incorrect. WHAT? Who codes your apps? Are they incoherent? Thanks a lot for this very frustrating investment. I need my money back extremely bad, and now I must wait for my ticket to be answered, which your auto reply says could take days due to high traffic. It doesn't take a super server to handle queries like "fetch a number". You guys need to up your game. I can barely ever check the price of a bitcoin. Therefore I am unable to buy or sell bitcoins. You guys purposely slow your speeds down to disable people from selling their bitcoins. Seriously, if you're going to handle as many clients as you have, and you make as much money you do with your fees, how about give back to us with the very small service that you are supposed to provide. "Ohh no lots of people are requesting a 1 bit number, our servers are slow now". You're not fooling anyone..Version: 3.0.9

Missing graphs peekIn new version there is no graphs peek in watchlist items Cannot properly copy payment details.Version: 9.7.2

Australians bewareSo I invested in some crypto with Coinbase only to later find out that I can’t sell it because I live in Australia. It’s filthy that there’s no obvious signage to let you know that you can’t sell your crypto, especially when they allow purchases from Australia. Now I’m going to lose a chunk of my investment transferring it to another exchange just to sell it. This is my warning to whoever reads this, do not use Coinbase..Version: 9.7.2

Terrible, can’t even get started!Signed up about a month ago, went through all the verification checks on the app no problem, thought ready to go but when trying to trade it said They needed to verify account, usually takes about two days. A week and a half went by, still wouldn’t let me use and had the same message, so I contacted support. I received an email saying looking into it. Several days later I received another email saying it’s been resolved. Tried again, still saying waiting verification, so contacted support again who said not to email them with multiple requests. I wouldn’t have if they hadn’t sent me an email saying it had been resolved when it hadn’t! Just received another email from support saying it has been resolved, guess what, still says waiting verification when I go in!! Absolute joke, if I could give it zero stars I would.Version: 9.26.4

No Dogecoin :(Why not add Dogecoin ?.Version: 9.20.4

Drained my battery to 40% in two hoursI really liked the app for its graphed view of bitcoins value and ease of use. Generally Coinbase is a great product. But why it’s background activity drained more than half of my battery and ran my phone super hot is questionable; I hope they’re not mining off my phone! I will be disabling any background refresh for this app..Version: 3.1.11

Coinbase will rob you on daylightI had a really bad experience with Coinbase. I don’t mind the high fees. I expect great service but all I got from them was mediocre careless and irresistible broker that would back you up. I used Coinbase to transfer my XLM wallet to XLM wallet on Bitmart. I used Tether address on Bitmart by accident. So, the transaction was completed. Due to different crypto wallets, the money wouldn’t be able to transfer to anywhere. There was no one to accept that money. So I contacted Coinbase support for help. All they said was I can’t recover my fund for the mistake. I understand I sent my money to the wrong address. But there’s no one on the other end to receive it. The money should go back to my account automatically. No, it didn’t. The money lost for no reason. If no one received my money, where did my money go? Coinbase’s lack of responsible action has forced to withdraw my money and close the account with them. I don’t know any other brokers that charge such a high fee like Coinbase. I’d never recommend anyone to use this app if you want better service and less fees..Version: 9.20.3

Good looking, but a critical flawThe app is useful, good looking, and easy to use, but possesses a critical flaw that no financial app should contain. During app setup, the user is prompted to set up two-factor authentication via SMS (the only option available). SMS is not a secure 2FA medium. Hackers and scammers have several tools in their arsenals by which SMS messages can be intercepted, socially engineered, or faked. SIM swapping attacks are a good example of this. This exposes end users to the potential loss of their crypto-currencies, while believing they are "secure". As a better form of security, Coinbase should add support for both hardware (yubikey etc.) and software authenticator apps to better secure users' crypto assets. In the meantime, users should use all, or a combination of the following: Use a UNIQUE/strong password for this application (ideally generated by a password manager) that is used nowhere else. Set up a PIN or additional security with their mobile provider. Use an offline hardware device like the Ledger Nano X to store crypto currencies when not actively trading or transferring assets..Version: 9.7.2

Fees4% charge when you put money in and 4% if you want to take money out 8% total so $1000 is $80 for them. That’s fked up, too expensive....Version: 7.11.12

Allows me to deposit money but won’t let me sell/withdrawThe app does not tell me I can not withdraw money in my county of Australia, however it has allowed me to deposit money to buy cryptocurrency. Now I have hundreds of dollars sitting there that I can not touch and lost. I can’t contact them directly, only send messages via email. They should have told me before purchasing that this app does not work in current countries. And I can’t understand how it got 4.5 stars when all I’ve read in reviews are bad stories. Something fishy about this platform.Version: 7.50.12

Could be much betterI’m giving coinbase three stars because I feel that there’s still a lot of features that are missing in this app that can make it much better. One of the things that first off I noticed they do not offer a grace period for their fees like many of the other apps will offer 30 days without fees but this app does not do that. Also the app does not make it easy to see what’s been invested in the track your investments by cryptocurrency‘s you actually have to click into each cryptocurrency individually to see what you purchase them at and where the current values that so it’s not easy to track your overall investment portfolio performance. Lastly there’s no a crypto wallet or earn potential within the app you have to download a different app for that and also they list all the crypto currencies but you have to sort to “tradable” because all the cryptocurrency’s that are listed are not tradeable in this app so it’s kind of misleading until you go to the “tradable tab” and then you can see which cryptocurrency’s or actually available to be purchased through this app. It’s Good but could be MUCH BETTER!.Version: 9.7.3

Cannot buy funds in NZPlease come soon?.Version: 3.0.12

Do not download this appThis app is verging on criminal. They will take your money in seconds however withdrawing that money is beyond complicated. You are forced to jump through hoops and charged commission and fees at every stage. Whatever small profit you may have made is instantly wiped out in fees. I lost a good amount of money. What I have left in my account I cannot withdraw because they make it so hard for you. How Apple have allowed this app to remain on the App Store after continued reviews calling it a scam is beyond negligent. Try contacting the customer services-if they ever reply they give you some random answer to a question you never asked. If they finally address your concern they make it so unbelievably complicated that you invariably give up. An absolute joke of an app and criminal organisation. Avoid. This scam will loose you everything you put into it and more. Do not download you will loose everything you put in..Version: 3.0.12

So far not impressedI’ve been using the app for around a month now. It would be all good if it wasn’t for 2 things that put me off quite a bit. 1. When I did purchase some cryptocurrency the purchase actually went through at higher price than the current value of the currency, which at that moment was actually going down as well... Why? I would like to know too. Not cool Coinbase. 2. I did complete the tasks to receive free rewards, which never materialised. When I emailed the support asking what could be causing this and how can they assist to resolve it, it took over a week to get a response. They did resolve the issue, but the response was lacklustre. No standard apologies for the issues, nothing of the sort, just dry and short, we resolved issue. I left me feeling discouraged from engaging with the app further and especially from putting my own money into in..Version: 9.7.2

Don’t Use At Times Lockout MoneyI did everything they asked me to verify my account etc... on several occasions when I wanted to trade bitcoin my account was locked out from selling. I could convert crypto’s into others but that was it... I was restricted to conversion. I couldn’t even sell it I to the USD holding account, could not sell it to my verified checking account. Then I was told to contact support, took them forever. Denied anything was wrong and closed my support case before it was resolved several times. Bitcoin went down in that period, all crypto did... so conversion lost me money, they didn’t help... and I couldn’t sell it. And I had everything needed to do all those things! I was powerless to sell it during the downturn... so the essentially had control of my money for three months where I couldn’t do anything. That’s essentially stealing Coinbase... frustrating your clients enough where at one point I almost gave up and let you have my money, which makes me ask how many people have this issue... and why when I switched to the Cash App and did everything including setting up an account, sending the coin from you to them, selling the Bitcoin... why did that only take a day with them, and months with you? Money issues? Maybe.Version: 6.13.0

Garbage AppCan’t sell ! Customer support will never answer ! My account is locked and for weeks no one answer my request !.Version: 9.7.2

Repeat withdrawal/stole my moneyI made a transaction to transfer money from my checking account on the 16th of Feb. Coinbase pulled another transaction from my checking account for the same amount on the 17th of Feb which I never requested. AND most importantly my account in Coinbase never reflected it so that money just disappeared. It left my checking but was never received into my account. I disputed the charge with my bank and Coinbase and was refunded the extra transfer amount. However, a few days later Coinbase sent me an email stating they were going to collect the debt to them in 15 days from my current balance (coins I had previously purchased). So I emailed them literally 7 times and opened cases which were never resolved and they didn’t help me but they still closed each case stating the issue was resolved. They literally stole my money. I am reporting them to the better business bureau and their customer support is non existent so please refrain from using this platform. It’s great when it’s working but they’re literally stealing money from people and getting away with it. I’m sure I’m not the only person this has happened to..Version: 9.13.2

Great clean app, almost useless in AustraliaGreat app with a well working UI and UX experience. Easy to navigate and use for casual trading. But be warned as they don’t make it very clear. (It felt a little bait and switch tbh) But Coinbase DOES NOT SUPPORT SELLING IN AUSTRALIA. You can buy, but you can’t cash out. Keep that in mind when you sign up, that to be able to sell from this platform is a very roundabout process that kind of breaks an otherwise great app experience..Version: 3.0.1

Poor Customer service glitchy appI told you guys about an erroneous transaction immediately when it happened on February 1. Now you are kicking me off the system after you forced me to RE-verify all of my information leading me to believe I would be good. I could have been started to withdraw my money now I have to wait an additional 10 more days. When I told you guys about this erroneous transaction I was told in an email also on February 1 from you that “ If you do not have enough funds in your bank account to cover this purchase, then allow the transaction to reverse and reprocess with your bank. If we’re unable to successfully complete the transaction with your bank, we will attempt to recover the value of your funds held onsite.” I left the money there didn’t trade any additional stock with it waited for you guys. When I found out I couldn’t make any more transactions they gave me an option to give it back. This option was not told to me in the email. You can check. I immediately gave it back when I seen that option so why am I being penalized? I even took the money out of the stock in the event it dropped I didn’t want your money to be affected. To kick me off the site after dragging me along an entire 14 days with almost 2k tied up is pretty ridiculous..Version: 9.7.3

It’s bad for everyday trading but ok for storing I guessYou can’t make money from trading via coinbase unless the fluctuation of your crypto has increased by atleast 10 percent. If your like me and trying to profit between 2-10 percent per conversion instead of withdrawing your money to avoid fees, Coinbase will almost certainly convert your currency at a loss of even though they say no fee. They justify this buy saying there is a 200 basis point to account for the offer they honour you which basically means you will be paying 2% to them every time u exchange at the least and further more you can receive even less that they claim accounts for slippage. I checked my value at the time of my transactions and even if I have been successful by the time my selected crypto has increased by ten percent I just start to break even. In my opinion this is a total abuse of my good faith as a customer and would only recommend storing on coinbase and maybe long term trading..Version: 7.28.6

A jokeThis apps a joke. Really difficult to use hidden fees everywhere. Then when you have finally had enough and want to get your money out you have to send them another ‘small fee’ to verify your account they won’t refund back on to a card. So naturally you send them a few pennies, but no they then in another part of the app tell you it has to be £2, which you send here nothing... then you have to go back into the app and say you have sent it. They then say it will be 3 days to confirm your account. Then further log ins to actually withdraw your money. Weeks later still nothing ‘verified’ still no cash out. With fees at every corner and a poor app with hurdles throughout this company is a joke... my advice go elsewhere! 6 months now - sent them over £50 to ‘validate’ my account. Still not done still no way of getting your money out. It’s a scam - beware..Version: 7.32.6

I lost so much money because of this appI downloaded this app to start investing in bitcoin, and I spent a few days setting it up. I even made one test purchase, which was successful, just to make sure I would be ready to buy when the price was low. When that time came, I attempted to buy a much larger amount. I had plenty of funds in my bank account, but every time I attempted to make a purchase the app claimed that there were no funds. I contacted my bank and they said that no one had even attempted any transactions. It was clearly a bug on their end, and when I reported it, they disabled buying on my account completely. I was unable to buy any amount of bitcoin, despite having thousands of dollars ready to transfer from my bank account. I had to sit and watch as the price of bitcoin soared, unable to buy any with the app I had spent several days setting up. As I watched the price soar, the only response I could get from customer service (which is only available via email) was that I “needed to have enough funds in my bank account”. The app has tons of bugs. The fees are high. The customer service is trash. I missed out on a great investment opportunity because of software bugs in this app. Don’t make the same mistake as me, find a different way to invest in bitcoin..Version: 7.14.0

Not for CanadiansThey don’t deal with Canadian banks. Also they’re trading fees are extremely high..Version: 9.7.2

Australians BewareAs an Australian you can only buy on this app, sell feature is not enabled for Australian users. When you first buy there is no warning that you can never sell. When you transfer your bitcoin to another address so you can sell. you get charged $42AUD for each transaction. This is not revealed either until after the transaction when you get an email saying you were charged this high amount..Version: 3.0.11

A conI’m happy to amend my review when coinbase pull their fingers out. However, at this moment in time my money is stuck in my account with no means for me to withdraw it. I followed their extensive (and ridiculous) process to withdraw money by sending a SEPA transfer from my bank (which costs £15 by the way) and have seen that they took some of this money I transferred but sent most of it straight back. The point was that I did his transfer so that I could withdraw all my money however Im still not able to do this. I have of course been in touch with support who are incredibly unhelpful. Due to my case being “escalated” they are no longer able to see anything that’s happening with my case. I’ve also discovered that they have a “virtual” office in the UK and not a real one as I work close to the virtual office but no one is there it is just a UK phone number etc. This is all making me increasingly concerned that this is just a massive con. I’ve heard of mtgox stealing people’s wallets in the past. Is this another one of those?.Version: 3.0.3

High Bitcoin feesCoinbase is causing Bitcoin fees to be high by not implementing SegWit and batching on their platform. I would recommend using other exchanges..Version: 3.0.12

Invested money in Bitcoin and then they put my account under reviewI did everything to follow the process, answered questions, verified my mobile and email, and submitted a photo of my drivers licence. I then got an email saying I was good to go and start investing. I invested money in Bitcoin. Shortly after I get an email saying that my account is under review (not specifying why it’s under review). I am not unable to sell the Bitcoin that I invested in or buy more. What if Bitcoin crashes - and I’m unable to sell? I’ve tried to contact customer support and all I get is a robot not answering the question. I then raised a ticket, again not answering the questions on why I’m under review and is an automated response! I am getting no where and not liking the fact that you have technically frozen my ability to sell my investment or have control over my account. This is a joke! If you are going to put accounts under review you should at least explain why to allow the customer to put it right - also this should be before I am able to invest money, not after! You should also give the customer the option of speaking with a customer services rep to sort the problem out not just send robotic responses out!.Version: 7.48.7

DisappointingStarted with a $500 limit per week which was reduced to $250 for no reason at all. I even made a few successful buys and added more security and ID information trying to raise it. Support are unhelpful and simply send an unhelpful link telling you what your current limits are, not actually what to do about it. If only there was a decent crypto trading app for Australians to use. This sadly isn’t it. Oh and by the way, you can’t sell the Bitcoin here either. So aussies get screwed over once again. Cheers guys!.Version: 3.0.9

Horrible FunctionalityI have been trying to buy XRP for a while now. When I place the order to buy it will ask for all the bank details and even says the order is submitted but it never shows up the bought crypto in your profile nor does it deduct the money from my bank account. I missed out on opportunities to buy crypto at the preferred rate now. Tried reaching support but no response. Their support model is horrible too!.Version: 7.45.6

App does not work in NZPointless download - can’t trade using this in New Zealand.Version: 3.0.11

Verification issuesWhile I haven’t experienced the entire app yet due to constant verification issues of my identity “due to Coinbase experiencing heavy network activity” which is the same frustrating message I’ve received for the past two weeks. This application is useless to buy/ sell crypto currencies until your identify has been verified. Don’t count on customer support they won’t get back to you and forget live chat - it’s just a robot! Un-useable, wouldn’t recommend..Version: 3.0.11

Customer serviceEmail repossessed time is way to long. Especially when your dealing with peoples coin.Version: 7.48.7

Appears user friendly but is notVerified my account but there is no way to add funds. The add funds button sends me to a screen where you can receive from another wallet. The Instructions on the Coinbase website say to click the menu icon on the top left...that doesn’t exist..Version: 7.48.8

Canadians DO NOT USE THIS APPI have had assets in coin base for over 3 years now . As a Canadian I was able to purchase Bitcoin but I have not been able to withdraw funds for this entire 3 years. I have had to just accept that this app has pretty much stolen from me.Version: 7.38.3

Don’t botherThey just charge you for every little thing, and don’t warn you that you need to verify your bank account by sending them an international transfer - normally this wouldn’t be a giant issue, but being from the UK, some banks charge up to £25, just to send €0.01... shambles. Genuinely, this app is simple for buying bitcoin, but useless for selling it. Do yourself a favour and use and online market, not an app like this - they just steal your money every time you try to do anything. I found t better to transfer my bitcoin to a different wallet that I have with another website and sell it on a bitcoin exchange because trying to withdraw directly to your bank account on this is so hopeless. Very slow transaction rate when transferring bitcoin to different wallets also, which is not good as the value can change so much in such a short time..Version: 3.0.9

I will never get the last 4 hours of my life backDownloaded the app and found it to be very user friendly until I got to the point where I tried to upload my ID it was taking forever, but the app said it would only take 3-5 min. Additionally, it does not allow you to select your country rather it assigns your country based on IP address...How ridiculous for something apart of a global currency. I’m here traveling and can not buy Any form of cryptocurrency on the app because it registers me outside of the country associated with my ID. I definitely am going to move to a decentralized wallet; the inefficiency of regulated financial institutions and the very reason why Bitcoin was created is showing up here. You would think regulation streamlines efficiency, but don’t be fooled. When I called customer service twice, both times it took greater then 10 min to reach an agent who did not know or understand what I was explaining to be the problem...how inefficient...especially when the country that I am traveling to has the ability to use this same app. 4 hours later I still have in unverified ID and I am unable to buy bitcoin. The worst part is that I will never get the last 4 hours of my life back...how sad..Version: 3.0.11

SHOCKINGI spent hours doing the verification process & every time it said verified it wouldn’t reflect in the app, preventing me from doing anything... Definitely not a good app.Version: 7.48.6

Frustrating scamAs other people have said it is very easy to deposit money, but when it comes to withdrawing it’s another story. At the moment my money is stuck in a virtual wallet. Although my account was set up for deposits they needed it to be verified for my withdrawal. Although I didn’t understand why I went along with it as I couldn’t see another option and they were only asking for €1. Bank couldn’t send one as amount too small so I sent 2. This was taken and the bank charged £10. Which I could of lived with but then they asked for €5 saying 1 wasn’t enough? I emailed to ask why. I received automated responses which said account needed to be verified. I reluctantly then sent €5. ( another £10 charge.) I received an answer from my email saying I had to send at least €6. I have emailed 5 times to ask what is going on as yet no response. Where will this end? I don’t know what to do . Has anyone got their money out? If so how? . Please don’t anyone else use this app it’s scary. I would happily cancel this review if I get my money back..Version: 3.1.2

Rip NZAbsolutely terrible, doesn’t even work in NZ.Version: 3.0.11

New ID verification opposes the very concept of the cryptocurrency free marketThe new ID and address verification takes away the independence this app once gave people living off the grid who were interested in trading cryptocurrency over the free market due to the setbacks otherwise involved in dealing in old fiat currency. This app may not be the prime choice for long among cryptocurrency traders as long as it requires all its users to have a verified address and a government ID for reporting to their local governments whenever they make a trade and try to withdraw their money. This “verification” is not about personal security; it is about making sure the superrich and politicians of various countries stay rich off of the taxes from any so-called “profits” made by cryptocurrency traders that cryptocurrency traders are otherwise working to be free from. Cryptocurrency is secure at the individual level and does not otherwise risk being hijacked by anyone other than the superrich politicians of various nations who threaten extortion and other legalized crimes against growing organizations like Coinbase for offering free market services to their users. Shame on Coinbase for allowing those corruption threats to result in the turning against its own users..Version: 9.14.2

FrustratingI joined CB as I was having trouble joining any other exchange... to find a $250/wk limit. I completed registration verification successfully and did my first trade, using the $250. It went through. It never appeared in my account and I was unable to do anything else, as my account balance said I’d used my weekly limit. This has still NOT appeared in my trades!!! ?? I have sent 2 enquiries to CB - NO RESPONSE. The past few days I’ve had a small available amount (like $30). .. which is just odd. I’ve used it each day, but it’s still within the week. USING CB HAS BEEN A CRAPPY FRUSTRATING EXPERIENCE SO FAR!! 😡.Version: 3.0.13

This app allows extreme price gouging and ridiculous feesI started with coinbase and was charged excessively for buying BTC ETC LTC. They feed on newbies entering the market and charge ridiculous fees per buy or sell. It’s called taking that initial hit because you pay for the convenience. Put your money on coinbase and transfer it directly to GDAX(also owned by coinbase) This is an easy way to get into the cryptocurrency, but for the uninitiated it is not a trading platform. GDAX is. You can fund your COINBASE account, but they neglect to tell you that you can make a GDAX account and transfer your money free of charge and buy/sell/trade for minimum fees. Limit buys and sells are free on GDAX. The pros: COINBASE is legit and GDAX is legit. They are FDIC protected and your legal tender is insured by the federal government because it’s held in an escrow account in a bank. Your coins are insured by insurance policies. BUT It would be nice to be informed ahead of time that you can incur substantially higher fees using the simplified ap and that if your going to be trading short or long term, that transferring your funds to GDAX (an actual exchange) results in much lower fees and free limit orders. I’m quite happy with GDAX and my only issue is the taking advantage of newbies entering this volatile market without the foreknowledge that there sister company offers extremely lower rates..Version: 3.0.7

Seems like a scamYou can send crypto from other wallets to Coinbase but there is so way of withdrawing your funds. The add payment section just says “your account is restricted”. Customer support also absolutely never replies. Most pointless app. Don’t download it. It literally has no use..Version: 9.14.2

Pls don’t use this in New Zealand!!!Cuz you can only put your money in but can’t cash out when price drop down. I’ve been asked them only US, UK, Canada and EU can do cash out. Australia and New Zealand can’t!!!.Version: 9.37.2

Needs more workIt’s a decent app. Would be even better if it supported ability to ‘Sell’ in Australia. The account verification where 2 small amounts are posted to your account is frustrating - didn’t work first time, and then you have to wait 24 hrs before trying again. Also the 250/week limit is too low, surely there is a way to change this?.Version: 3.0.11

Worst app outStay away. I am warning you now. Absolutely no support. Google reviews, you will see how they kick your money away without reason and don’t get back to you after hundreds of attempts to get in touch..Version: 9.21.3

ScammersIt was so easy to make a deposit into the wallets in order to buy the cryptocurrencies but withdrawing wasn't. They make you transfer an international payment in order to "verify" your bank account. When you buy the currencies they up the price more than what shows on the app. They take their own cut when you sell it off. Then even after paying a fee for verification, they take your own money to handle the fee they should be paying to transfer to your account when you withdraw. I am absolutely appalled by these theives with the hidden fees that they do not clearly mention prior to depositing into the wallets. The only reason this app is highly rated is due to the people spamming their codes for $10 off. The customer service does not exist, they will never respond to you. To be honest this whole trading system should be reported as stealing. Never again shall I trust such apps and neither should you. STAY AWAY..Version: 3.0.13

Link back verificationBeen using coinbase for some time now and only had slight problems ie verifying bank details and for the most part it’s ok BUT if you want to trade you’ve next to no chance as the charges take 80% of your profit so I bought £50 of loopring they charged me 1.99 it went up 25% ish so I wanted to sell them but again after a drop this wouldn’t have meant a further £3.98 making I pointless after the sale I’d have made £1 ish. No I know this doesn’t seem a lot but If your wanting to buy sell quite often it’s take ages to make next to nothing, now I know some might say £1.99 is nothing, but it goes up the more you want buy making it the same, the commission they’re taking is far too much it puts you out of the game..Version: 7.50.12

Don't download if you're from Australia!!!So it was my first time ever experiencing buying some crypto currency and I did it with this app. I was like wow this is cool and once it I made more money I wanted to "cash out" or as the app says "Sell" and convert my crypto currency to actual Australian dollars. However as soon as I clicked the "Sell" button it goes straight the a page saying it does not allow me to sell it because they haven't enabled this feature in my "region". Region meaning in all of Australia! So now I got some useless Crypto currency because I can't sell it! Do not download this app if you are in Australia!!!!.Version: 3.0.11

UK bank accountI have been seeking help from Coinbase support team and have been unable to resolve my issue. I am not able to add payment - UK bank account. The initial payment keep bouncing back. I have raised this and keep getting the same response that my account has been reviewed and I should have full access without actually solving the issue. It is stated on Coinbase website that Coinbase supports faster payments method for UK customers. It also states that UK customers have access to both GBP and EUR wallet within the Coinbase account. After several weeks I am still unable to add payment - UK bank account and therefore unable to purchase any crypto. I am dissatisfied with the customer service as they have not been able to resolve my issue and I am considering closing my account. I do not have such issues with other exchanges, such as Binance..Version: 9.15.3

Not sure where the overall good reviews come fromCan’t even get going on this app. Not receiving the text to sign up... my friends told me they literally had to verify identity steps 6 times... seems to me like this platform need a lot of work.Version: 9.12.2

Transfers and withdrawalsWhy is it that I have never had an issue doing withdrawals or a transfer I’ve never had to do a 2 step verification but when market is dropping significantly and by this I mean 20%. You make me do this verification and I do and first off won’t let me and secondly you give me an answer like Tom Brady replied when he was asked if he knew what down it was.... if you are unaware of what I mean , well you simply give an indirect question to a straightforward question.... me being a huge fan of Patriots and big Brady fan I thought it was ingenious of him. So I share the same with you very smart. But being that it’s my money and not a game you need to stop with your games. You were 4.5 star app until this experience. Now being I’m relatively new I am even aware to not do this but hello.... like JG Wentworth says it’s my money and I need it now. So here is your new rating until something is fixed.... I lost 20% as do you but multiply it by 2 is -1.8 stars out of 4.5 and here is + my fee right back at you of rounding down stars as you do the same = 2.5 but a 2 star is what you get cause I can’t rate by .5 stars and that is how you get your 2 star rating until fixed. Your welcome.Version: 7.44.5

Coinbase Support service is the absolute worst and a total waste of timeI’ve been dealing with Coinbase Support for 6 weeks now and my issue still has not been resolved. You can only contact via email which takes days for them to reply and most times its a automated response. Once you actually get a real response its often vague and instructions that are already listed on their website. If you’re having issues with staking certain crypto currencies then good luck on getting them fixed because I am still unable to stake. They claim my account is unverified but yet I have went through the verification process numerous times and even have level 3 (highest level) verification on my account. I have tried contacting on social media and have gotten nowhere. I have tried callihg but can’t even get to speak to a person because they only will deal with account compromises over the phone which is a total load of crap. I would not recommend coinbase solely because their support services are atrocious. you are likely to have an issue when encountering this platform and will need their help at some point. I have friends who have had similar experiences in the past with different issues and experienced the same level of aggravation for coinbase support..Version: 7.39.12

Horrible appThere is absolutely zero customer support with coinbase. I’ve been trying for 2 days to reach an actual human about why my money is being held captive. I made a debit card purchase which is supposed to be instant. And it said there’s a 5 day hold on my funds. So after 2 days of trying to figure out why that is, I finally just gave up and sold the btc expecting to be able to withdraw my remaining cash balance. And I lost $10 in this process, over coinbase fees, and I didn’t even care. I just wanted my money back. But now there is a hold on my cash balance too! And I needed that money yesterday. I can’t afford to wait 5 days. But coinbase doesn’t care in the slightest. Because there is no way to reach anybody for customer support. You can email them, but you will just get a robotic response saying it will take 5-7+ days to fix your issue. So I’m pretty positive that nobody even actually reads the customer support emails. And now my only money is being held captive by this website that won’t even give me the time of day to tell me why. I’m extremely frustrated. This app is the worst btc app I’ve ever used, because this isn’t the first time I’ve had issues like this where “customer support” did absolutely nothing for me. Never coming back to coinbase after they finally stop holding my money captive..Version: 7.40.7

Customer support more like brain damaged cavemenI attempted to buy $100 of lite coin but a error message pops up asking me to try again i pressed it again like it asked and then the app then wanted to work it charged me $700 7 times each having its own $4.95 each time then I went to take the approximately $567 that was left do to the drop in coin stock and the illegitimate charges that still has not been resolved I them had to "sell" the coins for yet another charge to usd then withdrawal the rest of the money for yes you guessed it ANOTHER CHARGE OF $9.95 I can't believe that a company that is allowed to do this and get away with it I spent 4 hours trying to email "support” to have a result of being blocked twice while I was very respectful and patient. This is and most likely will never be resolved but I tried to bad there isn't many competent people who would help me out with a error on there application. If this does get resolved I’m done with coin base and will take my and all of my 31 employees business else where. If this does end up being resolved I'll put this behind me. Though it isn't much money at all it is the principal of business..Version: 6.7.0

400 DOLLARS! down the drain this is a scam!!!!!I’ve been using this app for like 5 month and it worked but now when I’m making the most I ever made now they won’t let me put my money in the bank I email them and nothing it’s like they’re holding my money hostage and I can’t do anything I suggest use another app this just seems off to me I did nothing wrong ig they ban you for making money don’t join this scam! Just a terrible app you can’t even get in touch with any body about it that’s human so just know this is a soulless money grubbing app that doesn’t care if it’s hard times in the world they will scam you and not care horrible app just don’t do it this is my experience I really don’t want anyone else to fall for this please listen plus compared to other apps they also have to much fees all around horrible vile company there’s a reason there so many people saying these things don’t join! Unless you want money took from you.(sorry for no Punctuation I’m just so mad I lost 400 dollars to this scum app!) I think I might just see if I can take them to court this can’t be legal! I’m gonna make some type Petition this scam has to come off the market! They will tell you that you will have to close an account that u don’t own and keep your money you invested this is a WARNING to anyone using this this was my experience I just felt compelled to tell everyone..Version: 9.18.3

Terrible customer supportI’m a pretty tolerant person but these guys take the cake. I’ve been locked out of my account for over a week whilst markets have been very volatile. I have sent numerous emails and even tried to contact them on Twitter and Facebook with no result. There is no phone number to talk to Anyone! Ever ! They reply with “were looking into it” emails. And to boot if you live in Australia you can’t sell your crypto. Useless! On all counts. Stay away..Version: 7.31.2

Worst appUnable to link my card to the account to deposit money. Trying from last 2 days.Version: 7.45.8

Update neededApp crashes and makes the phone vibrate a lot. Not enjoyable at all..Version: 9.38.3

International accounts now lockedIf you have an international account that you’ve been using for trading, wave goodbye to it all. Latest update now blocks you entirely from accessing ALL your crypto..Version: 9.26.4

Bad for Canadians !I invested money on this platform and it disapeared. I’ve explained the situation but to no avail. It seems they have enough people to afford letting down a few..Version: 9.20.4

Australians beware!If you’re Australian do not use this app. It will not let you sell your coin because “this feature isn’t available in your region”. Whatever the reason is, if you can’t implement such a core feature, why even make the app available in this country? What’s the point of crypto you can’t sell? My money is essentially trapped unless I go through the process of setting up a wallet with another service and transferring the coin to that to sell it. Awful.Version: 7.6.2

Do NOT trust CoinbaseThere is no customer service number to call if anything happens to your assets, which is a very scary thought considering mistakes happen all the time with Coinbase. For example, I purchased $500 worth of a coin as it was just beginning a massive bull run. At first, the payment went through and then a week later I checked my account and all my crypto I had purchased was gone. Turns out the “payment had failed” even though I had well over $500 in my bank account. I contacted Coinbase through email to ask them what happened and to reimburse me for my coins, telling them I’d happily provide bank statements to prove I had the funds available. They responded with NO explanation and told me I could no longer make any purchases in the app. Their mistake has so far cost me $1200 I would have made on my trade. An institution that handles personal finances absolutely MUST have a customer service line. Can you imagine if you bank misplaced your money and you couldn’t call them to fix it? I made the trade to help pay for my dog’s life saving surgery and now after all my research, analysis, and a very smart trade, I have nothing to show for it. Do yourself a favor and find another crypto brokerage to go through. Coinbase will screw you over..Version: 7.29.8

I got inexplicably locked outSo here’s my story. I was excited to get in the crypto world and purchased about 13 K in crypto. I made an error and withdrawing funds from a money market account that only allows three withdrawals a month. I got a notification from coinbase stating that my account has been locked because purchases that were made we’re unable to be funded by my locked money market account. That same day I linked another account and money was in coin base covering the two other purchases that I had made. At that point coin base told me understandably that I would be locked out of any further purchases until customer service viewed my account. It took a week for customer service to get back to me. Then out of the blue they send me an email stating that they have irreversibly block my account from any other trades or crypto purchases and that I would have to liquidate my entire account and no longer be available to use coin base. Not sure why this happened and without any explanation I thought I did everything correct besides making that first mistake. Trust me, I have a 750 plus credit rating and cash to cover more purchases. Coinbase’s customer service did this extreme action for in my opinion was a minor error. You make the call..Version: 9.12.2

DO NOT USE THIS APPYou can buy Cryptocurrency but you CANNOT sell it. You have to download a seperate companies app like Binance JUST to cash out your money. Disgusting customer support as well, they do not help and many customers have been waiting 3 months for responses..Version: 9.32.1

Coinbase could be good but...I’ve tried Robinhood, Abra and Coinbase for Crypto buying. Simply put Coinbase has a good set up but they nickel and dime you to death. For example; to deposit money even with bank transfer you are charged a fee of 0.99 for up to $25, $1.49 for up to $50, $1.99 for up to &100 and so on. Robinhood and Abra does not charge you for bank transfers, only card deposits. Coinbase also charges you again to sell your crypto’s at basically the same fees as depositing. Robinhood and Abra do not. Coinbase basically hits your wallet all over when that’s money that could be invest in crypto’s. Now let’s get onto the refer a friend side of it. Coinbase will give you $10 worth of crypto after someone you invite joins and buys $100 worth of crypto. Abra gives you and friend joining each $25 worth of Bitcoin after friend deposits a minimum of $50. Robinhood gives you a free stock each. Overall Abra is by far the best Cryptocurrency app for buying and selling. Robinhood is okay for beginners but you can’t send crypto’s. Robinhood is good for buying and selling like you do stocks, also Robinhood let’s you buy stocks so you can use one app to be in two different markets at once (stocks and crypto’s). What I’m saying is do not waste your time and money on Coinbase. Abra is hands down better with hardly having any fees across the entire board..Version: 6.8.1

Good app but...Very good app, clear graphs and easy to use and navigate around. However what they don’t make clear when you sign up is that they DON’T sell in Australia and Canada. I have been using it for over a week now and all of a sudden I had a little pop up advising they don’t sell in Australia. I think this needs to be made very clear upon signup (unless it has been changed now). You can still move your digital currency to external wallets or exchanges to then sell but it’s just another extra step when it could be so much easier. Keep up the good work though guys, still a very user friendly app!.Version: 3.0.11

Could be betterLimited trade options.Version: 9.21.3

Avoid! Holding my money hostage and no responseCoinbase has quickly went from a 5 star app to 1. The company appear to suffer from a serious issue when it comes to ID verification - I have been using the app for several months happily, having originally verified ID. Out of the blue I was asked to verify my ID again; it’s worth noting up to this point I had only bought crypto and not engaged in selling, withdrawals or sending funds. Unfortunately at this junction Coinbase has failed to verify the same ID as it does not match DOB given on account - this is not the case. Many attempts later using different upload methods and forms of ID, my identity is still not verified. Contacted customer services by email and originally received a canned response, my follow up has remained unanswered for several weeks now. I now have a restricted account with a considerable amount of money being held hostage. Coinbase sort this out or I will escalate the matter to the financial services ombudsman..Version: 7.47.5

Terrible Customer SupportI got the app while I was living outside the US. For the sake of transparency, I set my country as Germany, and I had a German phone number at the time. I tried to authenticate but every document I’ve submitted has been rejected, including passports, government issued IDs, government drivers licenses showing my German address, and further documentation proving I’m who I am, a US citizen, residing in Germany. I’ve gone through each step their website offers to try to resolve the issue, but they simply left the account as is, unverified, and said it’s been resolved. They never reached out for any further clarification. In their FAQ section, it turns out they don’t really have a remedy for this situation, but essentially have shrugged off responsibility and tell their customers that if they’re in my situation, they’re simply out of luck. It’s 2021, and frankly the combo of no customer service beyond impersonal emails and account actions is completely unacceptable, especially when finances are involved. Coinbase needs dedicated customer service personnel like any other bank if they’re going to hold onto your money..Version: 9.12.2

Not goodThis app only allows you to buy/ sell crypto worth he bigger companies. There is no little company’s you can invest in so there is little to no big gain unless you are dropping thousands and thousands of dollars. Why even have other currencies on your app when you can’t even interact with them.Version: 9.20.4

Service feesVery high service fees and exchange rate.Version: 9.21.3

Allow people to sellSo easy to buy, impossible to sell. I have many people who ask me where to buy crypto, I can’t recommend Coinbase as it doesn’t allow noobs to sell. I don’t have time to teach them to set up an exchange, withdraw the crypto to there and then sell it and withdraw the fiat. Make it easy to sell, it’s misleading and not clear that you can’t. (Australia).Version: 7.5.2

SCAM DO NOT DOWNLOAD.COINBASE ONLY ALLOWS BUYING. NOT SELLLING!!!!!!!!! UK resident and I am only able to buy crypto. You cannot sell it on Coinbase which is an absolute disgrace and pointless. It does tell you that if you are in Singapore you will not be able to sell but I live in the UK and there is no info about this. Second point there is absolutely no one to email or talk to. Their auto bot is stupid and does not understand anything unless you pick from its list which is so limited and has nothing to do with your problem. Have searched through their website and my emails and still have not found an email for help. Have managed to find something online through someone else but have not had a response. Other people who have had this problem have also said they have had to wait and still received no reply. YOU CANNOT SELL ON THIS APP. It is very worrying that this is not made clearer to UK residents before you download and they are still allowed to continue. DO NOT DOWNLOAD.Version: 9.40.5

HopelessDoesn’t let me add funds with my creditcard ,says Restricted” not good for beginners.Version: 9.18.5

Brutal appDownloaded the app and within 30 seconds it’s already giving me problems, no matter what password I put in, an error message pops up saying something went wrong and to try using not as common words even tho ive tried 6 different words and numbers. To say the least I will not be using this brutal app.Version: 9.20.4

Worst AppI have been waiting over 2 months for my account to be verified. Within 24 hours they verified me ONLY to allow me to purchase. Then as I wanted to trade and sell it kept saying account not verified. I have submitted so many requests for it to be dealt with and received nothing but an automated email stating that they are trying to deal with the issue. After that I receive an email to say my query has been dealt with and closed but NOTHING has changed. Awful app and awful customer service, beware people before you use this app. Worst customer service ever, I have made a complaint and waiting for a reply from that, if not resolved I will take it to the financial ombudsman to be dealt with. I feel like I have been robbed, I put quite a lot of money initially and now it’s stuck in their app not allowing me to do anything with my own money. BEWARE PEOPLE.Version: 9.21.4

Don’t botherBad software and let’s you deposit money but hasn’t set up how to get your money out. Because of this I’ve lost 10% profit overnight when I wanted to withdraw. When you email them and ask they tell you you can withdraw by PayPal, but when you follow their instructions it turns out you can’t even remove it to PayPal! Even their staff don’t have a clue. Save yourself a lot of frustration and don’t bother with Coinbase.Version: 5.7.2

This App is terrible1. Poor customer support 2. Accounts gets randomly blocked (often) My account got blocked at least 4 times 3. Low limits 4. Doesn’t allow you to use credit cards Overall I have not had a good experience with Sh*t a** coin base If only I could give 0/5 stars smh.Version: 7.35.18

Worst platformThis is the worst platform to trade on. They will charge you fees that you don’t even know about, and they will hold your money without any response to you. Their costumer service does not have a phone line and will respond to your emails or requests in only a few weeks after you submit a case. I have deposited funds and it’s been 3 weeks and I still can’t trade them, nor I can send them or withdraw like their policy says that you funds a re w available immediately or in few days depending on how you make your deposit. I opened a dozen cases and and only response I got it is it’s on hold for security reasons after 2 weeks of submitting my case. Complete scam ladies and gentle man, I suggest you get a paid platform and trade with confidence because here that is not possible. Even their fees are hidden. I bought a BTC partially, actual BTC price was $11,300... but when you already buy it buys it for $11,450 even though the price of BTC didn’t even go near $11,400 that day. I opened 3 cases about a month back and no one responded yet. Guys don’t waste your time and patience. Find a better platform that is paid but you will be taken care off. I will continue to post my reviews on every review page to ensure that more people know what they are dealing with. Don’t let them play you..Version: 7.32.6

Mobile App not working rubbish customer serviceI downloaded this app about 2 months ago after submitting proof of id it work on pc or laptop not on my iphone. I send message on there page and received response after 2 weeks they are looking in to it. Then i have waited 1 week and send another message received reply problem is solved. I checked app still not working. I sent them message again they have asked about some more details of problem i provided them iphone model and ios version app version etc . I received reply after few days problem is solved. I tried app it still not work same error message when open app show we are aware of this problem and trying to fix it. Do not worry your funds are safe. It is unexceptionable customer service from this well known app. I have given up and delete this app..Version: 9.26.4

All my money is trapped in CoinbaseI deposited a thousand pounds in Coinbase to start crypto investing and it was going fairly well for a few weeks. But then the crypto market started to perform badly and I wanted to sell my investments. I was not able to sell anything. When trying to sell anything I got the message “account is not able to sell”. My account is fully verified and the security settings say I am authorised to sell unlimited amount but still I CANNOT ACTUALLY SELL ANYTHING! I am based in the UK and my friends are able to sell their crypto with no problem so there is no issue with the location. This doesn’t make sense! I have tried to contact Coinbase support many times to find out what’s going on but I HAVE NEVER RECEIVED ANY RESPONSE!!! They are thieves who have stolen my money and I have seen other similar reports of this online. The customer support is non existent and I have no way to reclaim my money. DO NOT RISK THIS HAPPENING TO YOU!!.Version: 7.50.12

Fraudulent - stay away!!Coinbase To whoever reads this from Coinbase, As a customer I am absolutely appalled by your lack of support and honesty towards your customers. I have been waiting for weeks now for my bank account to be verified so I can withdraw my own hard earned money from my Euro wallet. I have made several deposits using SEPA and Coinbase continues to refuse to verify my account. I cannot afford to have large sums of money to be robbed from me by you fraudster and I’m in the process of seeking advice on how to take further action against Coinbase. This is absolutely ridiculous and just plain robbery Coinbase, and just know that you will not get away with robbing people of their money just like that. If you say you’re not a fraudulent service as you appear to be then kindly respond to your customers my allowing them to get their money back! If you value your hard earned money, please stay away!!! I too read the negative reviews but brushed them aside which I regret right now. I actually never post reviews but I really need to warn everyone else about this fraudulent app. Just go on Reddit to read the agony of customers who’s money are stuck with Coinbase and cannot get it back!! Please stay away!! And Apple should really ban this app to protect its customers from fraud. This app is a scam and should not be available from the App Store!!.Version: 3.0.12

Currency conversion not working. Poor help page.For argument’s sake, let’s say my balance is $1,000 USD. If I change this to GBP my balance says £1,000. If I change it to EUR my balance still says €1,000. This is really frustrating because I don’t know what my actual balance is… The help page is really poor. You can only select your issue from a list of drop downs but none of them apply to the above, so how can I report the problem? The option for ‘other’ then forces me to pick the issue of accessing a deceased person’s account, which clearly isn’t correct. Why can’t there be a generic ‘other’ problem? Or even an email address for me to contact them? Those issues aside, I find the interface much easier to use than other crypto apps which have too much information on screen..Version: 9.24.2

Dear DevelopersYou need to make this App accessible world wide not just the USA as you can’t make a account without a ssn we don’t have a ssn in Australia or New Zealand.Version: 7.45.6

Poor service, don’t waste your timeAlmost 4 weeks passed and still unable to use the app despite submitting verification correctly. Raised a ticket online through their site, few days later was told they are investigating, a week or so passed and I chased them up, again told they are still investigating, week later I get a notification via email informing me the issue had been resolved and the ticket closed…checked the app and surprise surprise problem still existed. Raised another ticket and still waiting for it to be resolved, no response or update from them, but I’m getting several news emails and notifications informing what I could be doing with Coinbase (annoying) No other means of contacting Coinbase but via email. Now Coinbase have my personal data and I can’t even use the service. Think twice about registering for this app, currently using Kraken and experienced none of these issues..Version: 9.24.2

Better optionsI’ve been using Coinbase for over a month and have made a number of trades. Reading some of the reviews prompted this one. Where exactly is all the money from the high fees going if the company hasn’t even bothered setting up a proper customer service channel?? I haven’t personally had any issues with the UI of the app but I have also not tried to withdraw funds from the app (and will be upset if I’m charged a fee to have to wait two weeks to have access to my money) so I can’t comment on that. What I can comment on is the high fees for sub par service. Because I am wondering what exactly those fees are paying for. The charts and info available are very limited and the prices when you go to buy, sell, and I’m wanting to say even convert raises an eyebrow on occasion. I wasn’t planning on withdrawing my money from Coinbase for the foreseeable future, but after using it for a month, I will be looking into better options and take it from there. But yeah, it’s pretty bad that Coinbase doesn’t have some kind of call center for customer service..Version: 7.12.5

Good potential but flaws remainI have been very disappointed with the update that has been published to this application. Four instance of the graphics that show the prices of assets is now completely unusable. The biggest flaw that it has is the inability to see from the screen what is going on with the price in the last hour or so. Even zooming in on the our view does not help because the latest information is cut off. Thankfully there are other places where this information is available however not having clear visibility on the asset prices and their latest development makes it very difficult to plan without using another reference. The team also changed how the graphic is presented into an even more difficult to understand version of the price history. Also and perhaps critically on the website it is possible to see the price of the portfolio overtime while on the mobile app that information is nowhere to be found..Version: 5.8.0

A little harder than it needed to beIt was little hard to get started via the app, had to go to the home page using a browser. The main issue was verifying my password and entering card details. No problems other than that, a pretty minor inconvenience but a solvable one no doubt Thanks.Version: 7.14.0

Worst AppCoinbase stopped BUYS on my account due to unknown reason aswell as you can not SELL either in my country. Therefore I next opened a new account and in a couple days they disabled BUY again and after transferring the money out of my account and shutting it down the money was taken by coinbase with no reply. Also they take a high % compared to others... The only good this is the easy to read graphs for beginners and tracking your investment. Other than that many better alternatives out there. I want my money back coinbase.Version: 7.48.7

Run away while you still can!Coinbase’s customer service is non existent, I’ve known people to wait 2+ months to get a reply and most of the time the issue isn’t resolved What’s worse is that they are fine with letting you deposit money in and using it to buy crypto but once you have money in you can’t take it out so your money could be losing it’s value while they block you from taking it out, in my case I’ve doubled my money and I’m left sitting here watching it all disappear as coinbase do nothing I’ve been waiting for weeks now just to get my support request seen to and still nothing, they say that it takes 1 - 4 days to verify a bank account so that I can move money that you have sold back into your account but it’s been over 3 weeks for me now and still nothing, coming up on a month Everything above could be excused if they actually communicated to you about what the problem is but instead you’re left sitting there for weeks or in most cases even months thinking if you have lost all your money, it might even be illegal as they never stated that you cannot take your money out once it’s deposited Even their fees are ridiculous and what are we even paying them for??? A service which we are not even getting... I’m moving to a different crypto service because at this point anything is better than coinbase, binance here I come.Version: 9.7.2

Coinbase needs to up its gameHappy to amend this review if I am proven wrong, however right now I am very concerned about Coinbase. It’s oh so easy to put money into it via debit or credit card but nigh on impossible to get it out. They say that you need to make a debit to their account (in Estonia) to set up a banking relationship ahead of taking money out (as opposed to letting you withdraw to the same card account that you made the deposit with which most e-wallets do). Says that his will show up within 1-2 days. Well, I made that deposit 7 working days ago and it hasn’t showed up yet. It also fails to recognise IBAN and SWIFT/BIC account numbers that reputable banks like HSBC UK provide. If you like seeing a nice pretty graph with your investment going up then this is the app for you. If you want to get into a catch-22 cycle with only a Bot to respond to your questions when they fail to let you get any of your money out then this is the app for you!.Version: 3.0.3

Very frustrating and untrustworthyI have invested some money on coinbase. It was all very easy to deposit money into coinbase but withdrawing it so far I am finding impossible. They asked to verify my account which I did by sending a small amount of money to coinbase and they confirmed the receipt of the money. Still unable to withdraw the money. It still ask me to verify the account which I am have already done. I tried to get help from their online chat but frustratingly it’s all automated chat and won’t be able to answer queries. I will stay away from coinbase to be honest. I WILL get my money back though even if it means getting legal help. Won’t let these dodgy companies play with others money. Very very unhappy and unsatisfied. Actually I am more angry towards myself for jumping into using coinbase. At least my reviews may help others. I am happy to change my opinions if coinbase calls me and helps me with my situation but until then I have no faith..Version: 3.0.12

High transaction feesWay too high transaction fees probably won’t trade here for long.Version: 9.19.7

Great App but sub par customer serviceIf I was only rating the app I’d give it a four out of five. Great interface, easy to navigate, clear instructions etc. but I’m having a horrible time trying to get my account unlocked. Here’s the story. I had a notification from my bank that Coinbase just initiated a withdrawal from my account. It was suspicious to me because on that day I didn’t put in any purchases in Coinbase. I sent them an email telling them about this to see if they could give me more clarity about the situation. They emailed me back and locked my account in case it was compromised, which is great. The problem is is that I discovered I made an error thinking that the withdrawal was suspicious. I made a withdraw over the weekend and I didn’t get the notification until the following Tuesday and that’s why I thought it was suspicious. Now I’m waiting in limbo land to get my account unlocked. It’s been over 24 hours which in crypto world is an eternity because of the volatility involved with our investments. I haven’t had any clear communication on when my account will be unlocked and what steps I need to do to make this happen. The only communication I’ve received is that my problem has been passed off to a specialist and they’ll contact me when they have more information..Version: 7.33.2

Feels scammyCoinbase’s incessant promotion of the coin de jour feels very scammy and on top of that they give legitimacy to useless coins run by conmen and felons..Version: 7.35.18

GeezSooo when are Canadians able to sell in Canada. I sincerely hope your team is working on it and not just sucking us dry up here and taking advantage of our good nature in telling us its coming soon. Please, find a way to speed this up. Makes me feel a bit abused as a consumer that not once did I read anywhere that “Selling is not an available function in Canada” having already basically given you guys my money without knowing this makes me smell something fishy. A slightly peeved Canadian..Version: 3.0.1

Security issues with appAfter having my funds emptied from my Coinbase account (Coinbase are still looking into this) Coinbase support advised me on some further security options. They recommended A security key, providing a hyperlink link to the Yubikey. So I purchased two as advised. Then tried to register the keys only to find that The Coinbase App isn’t compatible with such keys so now have to use the web browser only. So don’t they trust their own App? Note: Coinbase doesn’t offer 24/7 support and so simply are not likely to be there to help when your account is hacked. You can send them a message that they’ll look at when back in the office. Support links can feel awkward, you can’t Just message them, and if your issue doesn’t quite fit their drop down options it’s really hard to make contact. Responses from their support team are sporadic and at times they just go quiet and don’t respond. (For info I have never had any other account hacked and subscribe to a range of monitoring organisations that still flag no issues with either email accounts or phone numbers being stolen, or misused. To date Coinbase remains unique in being an issue for me.).Version: 9.26.4

Takes forever to verify.I just gave up using it becausw it’s impossible to get verified. No matter how many times you take a picture of your ID, it won’t recognize it. But then again, I won’t use an bitcoin trading app that doesn’t even recognize pictures..Version: 9.12.2

😡👎 You should have a no 0⭐️ rating for how bad they areJoining your service was easy and thorough and seemed seem less. That’s where the whole things goes sideways, having got the account opens and verified, I transferred funds from my personal account. The funds where verified as having left my account and it took well over a week before you confirmed it as readily available to use whilst trading. Next problem, at watching the market to buy in at the right price for me and sell at the right point, Bitcoin suspends trading!. Your fees for transactions are down right insane and day light robbery. You have zero customer service and never get back to anyone. You do not have a direct number customer service number. You’re excuse for suspended trading due to high volume of trades or customer interest is a joke. If you can’t handle what you have currently, stop taking peoples money and deal effectively with what you have to hand already. Stop manipulating the market to your advantage as you’re with doubt going to have the SEC knocking on your door very shortly. Everything about the idea and ideology of Cryptocurrecy has been lost completely on you and you’re team..Version: 3.0.11

DO NOT USE - they have stolen my moneyIf I could rate 0 I would - I lost access to my account and contacted coinbase to be told to create a new one and verify my identity again so they can merge the two - this was 3 months ago, since then I’ve emailed circa 15 times and have no received an email back. They are criminals who will steal your money I recommend Binance which I have sound seamless - use Binance unless you want to lose your money.Version: 9.15.3

Very troubled appThe app is quite unstable, i use IOS and have tried signing up for almost a week waiting on a identity verification which was really laggy, after that was cleared i was unable to purchase any coins and would show as unknown error. I tried contacting the support team many times with no reply most of the time. Boasting the worlds best trading app it has alot of problems and requires alot more work before it becomes user friendly..Version: 3.0.11

UnreliableOver the years I‘ve tried multiple times to use Coinbase, but without fail there is always one annoyance that pops up and things just don’t work. On the business level: small hiccups with ID verification, terrible support for customers that change their country, inexistent customer service and high fees for trading. On the app level: the UI seems to deteriorate over time. Whereas back when coinbase would only support 2/3 cryptos it was easy to see their trends and easy to see where the market is going, now all the relevant information is hidden behind a bunch of clicks. An attempt to mimic Robinhood with some information about the coin and news also takes up room from what could be potentially more interesting info. From focusing on democraticizing crypto Coinbase has moved onto a get rich quick investing platform at detriment of their customers. Unfortunately people still have to use it because of lack of decent competition, but I‘m sure this will change soon if they continue to ignore their users..Version: 9.7.2

Screwing CanadiansYou know what your doing. Why can't we sell and why isn't t fixed and your support is brutal. Don't reply to this feedback. Full of excuses.Version: 3.0.1

IOS 14 widget is rushed!- The widget currency doesn’t match the native currency of the app. - the widget doesn’t seem to follow the watch list order for currencies - the prices don’t have the “,” for anything above 1,000..Version: 7.35.10

Horrible no customer supportBought 850$ worth of stocks and still won’t show up in my account but charged me for them, and they have 0 customer support, stay far away Canadians!.Version: 7.48.8

Horrible customer serviceI recently moved to another country to finish college. I tried to change country because i do not have a us bank account anymore. Unfortunately i have fiat and im not allowed to changed countries if i have fiat in my account. So they want me to invest into any coin, possibly lose money doing so and then lose money to sell it again ( their 10$ charge). I dont see why this is so difficult. I emailed support and they ended up never replying and i submitted another ticket just so they can close it down (they never respnded). Its been 3 weeks now since ive been trying to get my funds out!.Version: 5.10.0

Decent but deceptiveAll very fast and professional, right up until you try to cut your losses. Bought bitcoin with the intention of selling it a few days later for a (tiny) profit as more of an experiment than anything. I sent in my license photos, linked my bank account, and got everything verified. Bought a couple hundred in btc. A few days later the price has gone up a few hundred and I try to sell- to find my funds placed on a ‘24 day hold’ to ‘prevent fraud’. What?? If this is common practice, they certainly went out of their way not to mention it, and if it isn’t, I can’t think of any reason why they would have flagged me or my transaction as suspicious. I have now sat and watched the btc price plummet over $1,000 in the past few weeks. By the time I’m able to access my money I will have lost much of it. I understand that btc prices are famously erratic and I accept that I would have lost a little bit, but with every day I lose more and more of MY money which is being held from me. Incredibly disappointed with the lack of clarity in this matter. If it were not for this ridiculous, month-long freeze on my transaction, I would be very happy with this app. The layout is nice and the verification was fast and professional. However, any app that forces me out of MY money without forewarning is NOT a winner in my books..Version: 3.1.15

Buggy app 0 supportAfter verifying myself to watch videos earn crypto it still asks me to verify again , and if you need support you need to live in a 1st world country , unprofessional and racist support!.Version: 9.7.2

Careful!!!!!!Be careful when using this app, I’ve used it for years then the other day tried to withdrawal 2000$. They stole it and the customer support refused to help!!!!!!! CAREFUL WITH THIS APP.Version: 9.7.2

Not happy vary badHi I am not happy with your services it’s been over a week now since I’ve uploaded my ID card my account hasn’t still been verified I am not allowed to touch my money because of this as soon as this account is verified I’ll be closing it and leaving you guys because it’s unexpectable. Ive used many different trading apps before but It don’t take that long. Please I would like my money to be refunded back in to my account as soon as possible I’m tired of Waking up every day and finding out that my account still hasn’t been verified I feel like you guys are doing this on purpose and holding peoples money! It been nearly 2 weeks now and still no emails back from them i just checked my account I can’t even transfer my money and at the moment I’m losing it. I will be filling a case.Version: 9.12.2

Poor supportThis service is completely contactless. No customer support. Sorry I started with them. Coinbase. Poor rating on my behalf..Version: 7.48.7


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