VPN ExpressVPN - Fast & Secure Negative Reviews

VPN ExpressVPN - Fast & Secure App Complaints & User Negative Comments 2024

VPN ExpressVPN - Fast & Secure app received 170 complaints, negative comments and reviews by users. Have you ever had a bad experience using VPN ExpressVPN - Fast & Secure? Can you share your negative thoughts about vpn expressvpn - fast & secure?

VPN ExpressVPN - Fast & Secure for Negative User Reviews

✓ Excessive Cellular Data ConsumptionBEWARE!! Based on reviews I’ve read on various websites and YT videos, I decided to give ExpressVPN a shot. Initially all seemed great, good speed, reliable connection etc. A couple of weeks in to my subscription I received an text alert from my mobile provider that my recently refresh data allowance was almost used up. This was unusual and unexpected since most of the time my iPhone is mostly connected to WiFi and I my monthly mobile data usage is very low. Sure enough when I checked the mobile data usage in iPhone settings it showed the Express VPN app had used 3.5GB of data of my 4GB monthly allowance in a week. I contacted their support, but to cut a long story short, they advised to turn mobile data off every time I connect to WiFi!! Their app does not prioritise to use the available WiFi connection and continues to eat up mobile data. Not sure how the app on it’s own can use so much data. Luckily they have a 30 day money back guarantee which I will be taking advantage of. I have an iPhone 12 Pro Max on the latest version of iOS.JonC172Version: 10.0.8

✓ Overpriced and not so responsiveI’ve been a user for the past 2+years and most of the time the connection has been satisfactory (sometimes very slow). However for the past 6 months the connection has deteriorated. Sometimes the vpn is down for days and even weeks before the service is restored. I was forced to switch to other vpn and guess what, some of them are much better and charges much less... I’m literally paying 1/3 of the price and getting much better/faster connection...All I can make out of this is that I think the engineers have gotten lazy/non-responsive because of the established status of this branded app. Customer service have told me repetitively that they are “working hard around the clock to solve the issue” but nothing happens for days and weeks. I don’t understand why other vpns are working just fine while this one takes forever to solve. Maybe it’s because you guys aren’t “working hard enough”. So this is it for me, I will not renew my subscription after the current one and I encourage anyone using this to do the same..CannedtofuVersion: 7.4.5

✓ No internet available this stops essential apps!I trialled this app and it did exactly what it said it would do. However, with the pandemic and areas with no accessible wifi it meant that many of my essential payment and other apps failed to work. There should a way of temporarily disabling the need for internet access. Since there was no way to do this, I deleted the app. The next day I thought I would re-load it to make sure process worked. After 5 hours of my life and many different attempts to get me back into the app from the excellent support staff, I had absolutely no joy. As good as this app is with internet access, without it this app has crippled my iphone function. Deleted it again and cancelled my annual subscription due later this week. Be careful with app!.HdogsogsgosgoVersion: 10.0.4

✓ Ça fonctionne a moitiéJ aimerais être remboursé merci.Clau🔥Version: 11.117.0

✓ It doesn’t work in China, be awareAs of late Dec, 99% of the time it doesn’t work at all, if u are going to China for work or study, get another vpn instead..Just a user02Version: 11.125.0

✓ No use in ChinaI have had Express on and off for the 8 years I’ve been in China. There are periods of good connection, however recently, the problems with connections outweigh any good performance I might’ve had in the past. It’s strange, because after downloading other VPNs, I’ve found that there is no problem with their connection. So this is not a China problem, it is an Express VPN problem. I’ve connected with their online support they always promise that “they are aware of the problem and their engineers are working on the problem”. Well, get better engineers? It’s been two weeks now without a connection, and whilst offering me 2 weeks of free service is a nice gesture, it’s useless if I cannot actually connect. It’s unlikely I’ll be renewing my subscription, and instead I’ll continue with the subscription I’ve been forced to simultaneously take with an alternative provider..JojoVersion: 11.55.0

✓ DOES NOT WORK IN CHINA!!!! BEWARE BEFORE GOING!!!Subscibed to this service before travelling to China in the hopes of staying connected with my Gmail etc…. NO CHANCE, the service does not work and I was not able to get my emails. Everything you come to user in the west does not work in China unless you have a VPN that works there and this one DOES NOT. Do you research before going is the best advice I can give others. From what I gathered, it USED to work in China but no longer does. I traveled there from mid Dec 2023 to January 2024, so this is a recent update. I asked a lot of foreigners that are there and many of them used to use this APP but not anymore for the same reasons. I contacted support and got a credit. They are obviously aware of this server limitation!.EmamberVersion: 11.125.0

✓ Doesn’t work well in ChinaRegardless of the server/country you connect to within China it’s starts off okay for a few days. Then each day it takes longer and longer to connect and then no longer connects. Despite this the support team were apologetic and tried to help but no avail as the firewall in China is strong. Requested a refund and within 2 weeks it was processed and back into my account. Was pleased with customer support team however not so much with the app itself..M.ha97Version: 11.127.0

✓ Long term member - really bad in China nowI have been using ExpressVPN in China for many years now. Earlier on, it was great, no issues at all. Starting a couple of years ago, connection has become a problem - whenever there’s a “thing” in China (eg National Congress or Party Congress), it would be really difficult to connect to VPN, but generally only for a few days and less than week. Nowadays ExpressVPN is simply a joke in China. About one month ago, ExpressVPN simply became unusable - you can connect to VPN but the internet simply didn’t work (you cannot load anything). If you ask for help from the support people at ExpressVPN, they would acknowledge that things were difficult in China and they are working hard to find solutions but there’s nothing they could do to help in the meantime and then offer you a one-week free extension on you subscription. Why do I need to extend a subscription that simply doesn’t work?? If you can’t get things to work in China, you should really refund people’s subscription here and truthfully tell us to seek an alteration supplier instead!.China User 1979Version: 11.68.0

✓ Great VPN, hard to cancel subscriptionWorks perfectly until you decide to cancel the subscription. App itself will only lets you “cancel account” and when doing so, the apps advices you that if you do not cancel the subscription you are still going to be charged. Then, to cancel the subscription you have to go through an entire process of multiple difficult steps, having to go deep into “subscription settings” and after finding the “turn off autorenew” button, a 2nd confirmation button pops…. After clicking the “Yes, cancel subscription” the “auto renew” alert still shows as ON. I am guessing I will have to contact customer support to be able to cancel my subscription but as far as I am concerned, that option is not available neither in the app nor in the website. This is a nasty practice express VPN :( I was just canceling to use your service with another email but given this, I will have to look for another provider..D.goagVersion: 11.100.0

✓ Don’t Waste Your TimeEverything starts off fine, but after about a month the issues will start. At first I thought it was just my wife and operator error, but a month later I started to have more and more issues. So let’s begin.... do you love scrolling through your news feed or watching videos on Facebook? Not anymore after a joyous ~15min you’ll be forced to troubleshoot your connection as it drops and struggles to reconnect. When and if you get it working again, usually by manually disconnecting or switching locations Facebook will force you to begin anew as it refreshes your feed since you just got on the internet...again. You will get to spend quality time with customer service time and just when you think their advice worked... guess what... it didn’t. Lost connection, waiting, manually disconnecting, trying to reconnect, waiting, manually disconnecting, switching locations, more waiting, manually disconnecting, switching locations, and more waiting, deleting app, reinstalling app, more waiting, resetting settings to prescribed settings per customer service, trying to connect, more waiting, restarting your phone, more waiting, contacting customer service, new prescription settings, and finally a connection till you guessed it... tomorrow or sooner just to start again..JoshL13Version: 7.3.1

✓ Be careful when you cancelThey make it look like you have cancelled when you have not. Check you have clicked all the steps or you will continue to get charges a lot of tweets of people saying it’s a deliberate way of getting extra money..BgggyjgghgtVersion: 11.59.0

✓ Advert OverstatementI know all VPN’s have their issues but when I pay for a 12 month subscription I expect to get 12 months of service. Over the course of a year the VPN is down countless times and for days and sometimes a week at a time, this adds up to a month or so of considerable accumulated down time. Express VPN does nothing to compensate its customers. Their advert says customer support 24/7, get answers in seconds not days...this is not always the case because their support staff is not always 24/7 and their live chat option always asks me to leave them an email and they will get back to me. Please, Express VPN, don’t advertise what you can’t provide to customers, be honest with what you can do..SphennykwokVersion: 7.4.4

✓ It’s stopped working in ChinaIt’s been fine since yesterday and it keeps failing to connect to server for 24 hours.JK.ZhangVersion: 11.119.0

✓ Scamming App！！This is a scamming App. After a free one-month trial, it automatically deducts money from my card every month without my consent. This is the most disgusting VPN I've ever used. Disgusting scammers..JasonnnnliVersion: 11.115.0

✓ It’s great, until it’s not.I live in China, and for almost a decade Expressvpn has been my go to work-around for the Great Firewall of China. Sure, once or twice a year the government would crack down and it would be out of commission for a few days, but nothing unbearable. Until this year. For the last few months it seems like it doesn’t work more than it does and customer service, while deeply sympathetic, does nothing more than refer you back to their service page which regurgitates the same useless advice ending with “ bookmark this page and check back for latest updates”. There’s also no refund for the time it can’t be used beyond extending your subscription for a month at the most. As they’re currently into the 7th non-functioning week, it doesn’t feel like fair compensation. My advice if you need a vpn for China would be to go with one of the smaller, less well established vpns that seem not to attract the attention of government censors so consistently, several of the free ones have been working fine while Expressvpn struggles. It’s a shame but it seems that they are a victim of their own success..BigdoshVersion: 11.79.1

✓ No for ChinaWhen express vpn works, it’s pretty good - fast and reasonably reliable. I’ve had it in China for almost a year and it doesn’t work here. I haven’t been able to connect through express for 6 months. They have a great support team but their connection issues are terrible..ActionashhVersion: 7.6.5

✓ Doesn’t work, hard to cancelGot it for a trip to China, it didn’t work the whole time I was there. Then got back and thought I’d cancelled my subscription but you’ve got to keep pushing “turn off automatic renewal” like three times on different pages to actually get it to stop. So now I’m out of pocket for two months subscription for a service that didn’t work… To be fair, if you wanted it for soldering other than China - it’s probably a perfectly good VPN. But given it was advertised as being useful specifically for travel to China, I’m pretty disappointed and it didn’t work for me..Cameron_BRVersion: 11.115.0

✓ It just stops working for daysContext: I live in China where I need a VPN to keep in contact with the outside world. When express works, it works as it should, but other times it just doesn’t work at all and there’s no explanation as to why it’s not working. I go to see their ways to resolve the issue and it’s always the same crap like, “change to automatic” (which it is already on) or, “wait for it to fully connect” (which it will not, no matter how long I wait). To top it off, when I try to go to the support page, it requires a VPN to even access it. What idiot thought, “hey, let’s give them a support page they can go to when their VPN isn’t working. However, let’s make it so they need a VPN to see that support page”? I mean… seriously? Fix your app or at least give your customers something as a sorry every time your app doesn’t do what the customers are paying for it to do..Swimming pooVersion: 11.21.2

✓ A regrettable yearly subscription in ChinaI have been with express vpn for almoat four months and did have some happy days when the connection was fine. However, it is rarely reliable for the past 2 months. As a self~employed worke in China highly relying on Google, I don’t have much time to waste trying every location for half an hour each day and end up fail half of the time. This time the days for not being able to connect has hear the record for over a week,which is frustrating. Now I am considering asking for a refund and quit this for good after nearly missing two important deadlines and a meeting. I don’t think the 24/7customer service is any good because what they do is recommend what is already suggested on the webpage and then blame China’s firewall, which is the reason why we need vpn at all in this country..超人玥Version: 11.78.0

✓ UnreliableI got ExpressVPN a few month ago and have had numerous issues. Both the PC and iOS app have had some major flaws such as data leaking when trying to switch servers, the PC app never saving any changed settings (so rarely automatically loaded when the PC did), no killswitch option when manually disconnecting the VPN on the iOS, and the killswitch option on the PC can only be turned on when you are not connected to the VPN meaning you are pretty much guaranteed to leak data just to turn on the option to stop that from happening ... Since the last iOS update the service has become practically unusable in low signal strength areas, when previously it was fine, then the app just sits their saying ‘reconnecting’ but doesn’t do anything till I manually DC it, and then reconnect. Also the amount of available servers compared to many other providers is poor, and very few work on things like Netflix (Oddly enough some work on the iOS version of Netflix, but not on the website).Grim Fandang0Version: 7.1.0

✓ Doesn’t work on google chromecast TVIt doesn’t work on google chromecast TV.Utilisateur annuelVersion: 11.119.0

✓ It doesn't work well in China!I cannot use this in china neither on my MacBook nor on my iPhone. If you plan to use this in China, Don’t waste your money on this App.ChristinanavvVersion: 11.65.0

✓ Does not work well in Mainland ChinaIt is guaranteed this app will not be able to connect for at least a week at a time, several times per year in China. Router is less reliable than Windows version, Windows version is less reliable than iOS version, but even iOS version cannot connect from a lot of wifi providers. It continues to get worse. You will find dozens of similar reviews saying this exact same thing. Often these reviews will have a note from the developer attached asking to contact Express VPN for help. It's dishonest. I think that comment is just meant to try to cover up what is becoming more and more obvious, this app is not reliable in Mainland China because it is blocked there, and there is nothing Express VPN can do about it. I wouldn't be so skeptical if they were honest about it, but they appear not to be. If you read reviews of a competitive VPN like NordVPN, those comments also say they have trouble in China due to censorship, and the developer is open about it..Intnat VPN UserVersion: 11.92.0

✓ Frequent Service OutageI have been a customer of exp vpn for years. The biggest problem is whenever there is some national/political event going on in China, the server is ALWAYS DOWN. Sometimes they are able to get it back to work within a few days, sometimes it takes weeks. Over the past 11 months of this year, I have experienced cumulatively at least 30 days of service outage. Now is December 1st as I write, the service is still unavailable on all platforms, although they stated that they were already aware of the issue and were working on a fix, back on November 23rd. When you try to reach out to the support team they will ALWAYS tell you to do the following useless processes: reset, delete and re-download, etc. where the issue is apparently on the server side, not on the client side. Initially when I picked express vpn I was hoping that it could would work ALL THE TIME NO MATTER WHAT, and there shouldn’t be any excuses. Unfortunately, they have failed to do so and, sarcastically, even some free vpn apps are still working during the event. I pay for a full annual service but I am only able to use it less than 11 months. And of course they won’t refund me the money for the downtime as a reimbursement, neither will they offer a discount to their long-term customers. Got sick of such company that spends a lot of time working on the advertisements boasting about the quality of their service and provides such a horrible service..Cxy0117Version: 11.70.0

✓ CLASS ACTION SUITE COMING -CHINAWhy do you continue to sell subscriptions to users from china WHEN YOU KNOW THAT IT DOES NOT WORK AT ALL - FRAUD WORTHY OF CLASS ACTION SUIT. STAND BY I’m a long term user and Express VPN supporter (10 years) from China but it simply does not work, at all now. During my current Six Months Paid subscription I have not been able to connect at all. iPhone, iPad, MacBook and very expensive Express VPN router, none work- At all. Even worse- after trying to connected, Express VPN says it is connected but it is not. No internet connectivity. Can’t even find a provider for a speed check. Then, after quitting the application, totally, I still can’t connect to the Internet. I have to go into the iPhone settings, VPN, and manually try to move the connection to another VPN or delete the application entirely. If you don’t do that, you’ll remain hung up and not be able to connect to any Internet at all. Now look below, Express VPN will most likely sending a canned response saying “thank you for your submittal please connect with our Help Center via chat to get support”. Don’t bother I’ve done that ad nausea over and over and over again. There is no help and they won’t even recognize or admit that they can’t connect from China anymore. Sad to see Express no longer works..Fletch LijiangVersion: 11.111.0

✓ Not working wellExpressVPN connected fine when I was in Australia but certain apps wasn't working when I was connected to the vpn. When I contacted customer support all I got was a auto response. In china the app absolutely wont connect and when it does it disconnects lots of times. The vpn also cancels the wifi too when connected. Honestly its the same as if I didn’t have a VPN.DDDDDDDDDDDDD:Version: 11.125.0

✓ No longer a great Solution for ChinaUsing for about 3 years in China - even though a little expensive, it has been pretty reliable except for occasional ‘sensitive’ political events. This year however has seen a lot of disruption + times where I’ve been unable to connect (and less stable connections even when I do!). Now have spent last 5 days unable to connect (even with recently released updated apps) + will reluctantly start to look for a new solution. It is not express vpn’s fault, but for whatever reason, they seem to be losing the battle with the Chinese censors. Hope they can get back on track..MagnoonisVersion: 7.4.5

✓ Terrible serviceI have been a long time customer of Nord VPN. I wanted to trial ExpressVPN with the 7 day free trial as my subscription with Nord is coming to an end, and I have only ever read positive things about ExpressVPN. Well my experience has been far from positive. When I attempted to sign up I received a message saying “I’ve already used a free trial”, which is incorrect as I have never used ExpressVPN before. I attempted to have the matter resolved with online chat where my case was sent to the billing team. After multiple emails back and forth they have told me that I have already used a free trial, when I ask when this was I get told they can’t disclose this to me. Based on my experience I will be sticking with Nord. All I wanted was to trial the product for 7 days!.PaulAU83Version: 11.6.0

✓ Who is the benefactor?Having lived and worked in China for eight years I found the services provided by Express VPN consistent and convenient, however since 2018 this has become progressively worse and last year I was unable to access their web site. On my return to UK this summer I renewed my annual subscription and ensured everything had been updated to the current version on the same day I returned to China only to discover that their web site is still unavailable and due to the severe internet restrictions imposed by China this year find that I’m unable to access any of my education sites, including the universities of both Oxford and Cambridge. I always assumed this was why a VPN was necessary. And despite all the claims made by Express VPN their service is non existent for all my teaching colleagues who have to rely on the internet for their teaching material so having paid a subscription for a full year it’s understandable that I am writing this complaint and ask who is the benefactor, certainly not many who are living in China..I don’t use a nickname.Version: 7.4.1

✓ Does not work as advertisedI try to use this service to connect to watch Netflix Japan but it never works, support center says they will resolve this but haven’t heard a single word since signing up months ago. Feels like a total waste of money and my time. Wish I had checked others before signing up to this useless service..MtsweirVersion: 11.20.0

✓ Yes but also NoJust to put things in short. It performs well when there isnt any external internet block. It runs butter smooth in the initial months, many location subjoint servers which is yes definitely thumbs up. However, one reason why I bought this is tjat reviews out there says it performs much better than other major components in countries like China, that this vpn deserves a higher price. Then, since 20th of July all the way to now, 8th August, all connection joints lost and the successful connections is just getting fewer every day. I understand there is extenal blockings out there but I believe its also part of the service duty. Status updates are up but it pretty much doesnt help at all and every new updates is pretty much only changing the date of post. Meanwhile days are still counting off on the subscription. Ive contacted staff once, they extended another free week but meh it just doesnt help. Besides, whats the value of a vpn that doesnt connect? I appreciate the effort the team is trying working things out againest the new block. But I just need some more solid updates..Jeff_KahnVersion: 11.55.0

✓ Australian Servers Still Block GoogleUpdate Jan 2024. Below still an issue. On top, can’t use Australian servers as they randomly block Google and other sites. Has been a problem for 6 months or so now. Really makes Express VPN unusable for Australians if you want to have a VPN on at all times. Used to be so good, no longer. Long time user. App used to update seamlessly. Now I have to turn off the VPN and use unsecured internet to update an app that provides secured internet. Something definitely changed within the last month. I already contacted support and this was the solution provided..SiberAngelVersion: 11.126.0

✓ This doesn’t work in China!If you plan to use this in China then don’t bother. 99% of time you won’t be able to connect and even you successfully connected all the traffic are blocked..Lee765dddddVersion: 11.65.0

✓ Absolutely horrible for users in mainland ChinaStill trying to connect. As always. Unless you wait for at least 5 minutes (well in most occasions much longer than that). Then it would kindly pop up a window that says oops unable to connect. BUT if you are in luck and do get connected: congrats! cus now you have to load one single webpage for 3 minutes or longer with a stable connection speed of 40 kbs! AND it has been like this for a few months even though the updates never stop. Wonderful age of technology. Don’t tell me the internet environment in China is harsh. I didn’t pay 50 dollars for you to tell me about it that..AfoolwhopaidforthisVersion: 8.2.5

✓ Deteriorated Connectivity in ChinaThe connection is not working in China and it appears the development team is not really aware of that..GihvgvugcVersion: 11.65.0

✓ Excellent VPN But too expensive nowI have been using Express VPN for many years and it’s always reliable. But the significant increase in cost over that time means I cannot justify it. There seems to be a recent trend for over priced subscriptions across the board. Subscription models were introduced to provide a less expensive model and improve capex but it’s now cheaper to buy software than subscribe in many cases. The cash grab is getting to that point in the curve where It’s cannibalising its own market through its pricing structure. Not exclusive to ExpressVPN, everyone seems to be jumping on the cash grab. Great product (it really is) but ROI is very low these days. Sorry..ANDREW.APMVersion: 11.132.0

✓ Months of service failure after good experience earlierI’ve been using ExpressVPN for around a year as a paid user locates in China. It used to be working all good and brought me desirable experience. But since this September, Express constantly fails to provide me the services I purchased. At this moment I didn’t see any big events going on in China, I asked my friend who also uses Express and he less-frequently encounters connection failure. I’ve done what the official blog tells user in China to do, update App, correct settings, wait connection, etc., all efforts in vain. I also switched among home wifi, cellular data, and smart phone hotspot, still, I couldn’t get stable connections. Compared with the great experience before September, current situation is very confusing. Also I noticed there’s no live-chat service anymore but only Email us service under Help category, while last year there was. I hope that Express could work this out and deliver an effective solution soon..Mike Friar 2Version: 11.74.0

✓ Use in China UpdateI’ve used ExpressVPN for over 2 years in China. For the most part, it has been good until recently. The blocks have been so strong that I haven’t been able to access the VPN for weeks or even the Status Page. If it suddenly comes on, it’s for about 3 minutes and then off again. I have no contact with most of the outside world or know what is happening around China. I need friends from overseas to copy and paste info that I can’t access. It really is the Dark Ages. There hasn’t been an update for iOS for weeks and some updates previously haven’t been very successful. At this rate, I will put off renewing my subscription when it comes up for renewal if things don’t improve!.RisindaVersion: 11.70.0

✓ Good at first.... but now it barely worksI’ve been using Express (or trying to) almost everyday since I arrived in China in April 2018. At first it was very reliable and fast. However occasionally the VPN would go for periods of being unable to connect (usually for a day or two). Now the problem has continued to grow and I’ve been paying for an app that is faulty more days than it is working. I have free VPNS that are inconsistent but they still manage to somewhat work whereas Express stops working entirely for days/weeks at a time. (Even when it works only 2 locations work) Furthermore the customer service is awful. They refuse to refund and their only advice is to make sure the app is updated. Then when the issues are fixed there’s no notifications... so sometimes it stops working for a week and then I didn’t know it was working again unless I’m trying to connect everyday🤦‍♂️. At the moment the only thing stopping me from cancelling and finding a new vpn provider is finding a decent vpn owned by a Chinese company so I can pay in RMB not £. (Chinese ones are waaaaaay cheaper FYI) There’s about 17 people in my company using it that are waiting to find a better solution... I suggest you find another VPN if you want consistency and reliable services with helpful customer service..Aaron19950518Version: 8.4.0

✓ WARNING -FRAUD- takes money from you even when unsubscribedI advise anyone contemplating trying even the free trial not to do so. I recently cancelled auto renewal on this service as the VPN signal keeps dropping. I did this at least 2 weeks before the renewal date, only now they are claiming that they have no record of me requesting to switch it off and have charged me for this month. I am already using another VPN service at this point and never intended to use ExpressVPN this month. When making this know to them they Ignored my request for a refund for this month. I was only charged 2 days ago and have not even been using their service for at least a week now. They will not even acknowledge that I asked for a refund and keep brushing it off, saying they have now switched off auto renewal and I still have access for another month and what a great service they provide. I do not trust them not to take money from me next month too. BE WARNED - AUTO RENEWAL IS AUTOMATICALLY APPLIED WHEN YOU SUBSCRIBE AND YOU MAY NOT BE ABLE TO TURN IT OFF..PersonWhoReviewsStuffIGuess?Version: 11.11.0

✓ VPN location keeps switching to CanadaThis morning, I ordered ExpressVPN in order to be able to stream live TV from the United States while I am in Canada (Vancouver, BC). Express VPN keeps assigning my VPN location as Ontario, Canada, which literally defeats the purpose of having a VPN for live streaming! I have to keep going into the app and changing my location to Seattle in order to be able to stream live TV. Once I change my location in the app, it works fine. But I have had to manually change my location five times today alone. I wonder if this is a function of having ordered the VPN today while in Canada…? Whereas last year, I ordered it before I left the United States. I was in Mexico for three months and had no such problems, my VPN was somewhere in New Jersey and live streaming was seamless. Once I established the ExpressVPN account, I never had to touch it again. It’s annoying, to say the least. What happened ExpressVPN? Or have I done something wrong?.Frustrated TraceVersion: 11.48.0

✓ Friends In China, NEVER BUY THIS APPTHIS APP CANNOT connected!!!.DONT BUY!&$Version: 11.88.0

✓ Living in China? Do NOT get this.Do NOT recommend for China. I’ve had ExpressVPN for almost 1 year now and it is rarely consistent. There is at least one problem each month where you’ll be unable to connect. These instances usually last days and the customer service can’t help, ever. As I write this the app has just had an update and is now not connecting to any location. I’m sure the app is good in other locations as it has great reviews from other places. It’s a shame because when it works it’s usually very good, but when it’s not working it’s usually a big problem that takes days to fix with no warnings or updates on when it’ll be fixed. There are free VPN services that work better in China and if you’re working or need to access gmail, ExpressVPN can’t be relied on..Danwhite5Version: 7.6.0

✓ Not the Hype you think it isFor my friends that plan on using ExpressVPN in China, beware that it will only work half the time. It may be the only VPN that can get you fast connection in China if any at all but, it is also the one most blocked. I am staying here for 4 months and ExpressVPN only worked every 2 weeks or so for about a week or less. Shame that there is only a 30-day money back guarantee because for something that is so hyped up and is not cheap, it sure doesn’t seem to work a lot. There should be a rule that if there is a certain amount of days it doesn’t work for you get your money back. Users in China, you were warned..TheGrantRantVersion: 7.4.4

✓ It works!... KindaSo I downloaded it and started using it like normal. It worked, I was happy, etc. Then, after a short period of time, maybe an hour or something, my wifi completely broke. I could still join it and wifi bars still show, but nothing works. It only worked again when I deleted the app. It reinstalled it, but got the same problem. Please fix. Thanks.RealFeelsVersion: 6.8.0

✓ Shockingly uselessAfter 4 weeks of non connectivity in China, lack of any responses that are actually useful, I’ve come to the conclusion that this paid for service is a one man show? Looking at the reviews and bulk standard “thanks for the review, please contact us for our technical experts to assist you.” This service is below substandard, it’s multiple updates do not work, maybe they are purely animated updates to make it look like you’re connected, when obviously you are not! 4 weeks paid for within the subscription, I guess you won’t be giving me an extension or partial refund? Avoid throwing your money at this company that just hide and give you no nothing in return! When the going gets tough, find a free service!! Apple needs to introduce a system that shows for a negative rating…...CksbarClive 007Version: 11.68.0

✓ Users in China - Stay awayDespite claiming to be the best VPN service for users in China, in their wide spread and targeted advertising campaigns, the unfortunate truth is they are far from being the best and they have become progressively worse over the past few years. Instead of spending all their time with marketing, I recommend that the engineers they claim are always working to restore service are actually doing that. I’d also would appreciate the customer service team to not send the same batch response of our engineers are working on this, have you tried the recommended servers, and is your app up to date! My friends have switch to Astril at the end of their subscription and it’s far better in China than Express. I’ll be doing the same, maybe before my subscription ends as I’m currently 1 week without getting a single connection. Disappointing..Sjw112Version: 8.0.1

✓ Shows connected but failed to access GoogleI have been using it for a week in China, it’s fast to show you it connected as the app shows in the first picture, however, I can’t access to Google or other blocked websites. I changed to other vpn protocols like Lightway ucp or tcp but didn’t work. I tried it again and again and only ont time did I succeed yet in a short time。I’ve tried many different ways like “pick for me” option but still helpless. Can anyone help me please? I have contacted official support and they told me they are improving this. I will wait and modify my score and update review later..Hairuo_1984Version: 11.65.0

✓ HorribleTook money out my account without any notification.AghtpljgVersion: 11.88.0

✓ DON’T WASTE YOUR MONEYNo connectivity for long periods of time . Customer service lacking and I got so frustrated after having no connectivity earlier in 2023 ( for up to a month on one occasion) that I finally went to another option. I have lived on China 12 years . I had used Express VPN in 2021 ( very good ) 2022 ( had a lot of issues towards end of that year ) 2023 a disaster and impossible to connect ! At the time when I did get through to a customer service person around late March 2023 they gave me 2 months extra for free on my subscription. However this is worthless when you SIMPLY CANNOT CONNECT AT ALL ! And now I have had no prompts to notify me if I wish to continue my subscription and low and behold it automatically deducted the annual fee for me even though Express VPN is not listed in my iPhone as one of my ongoing subscriptions that can be automatically renewed. Now trying to contact their customer service to deal with this issue is near on impossible. Stay away , stay far far far away from this VPN service provider . I now have to try to get a refund of which I highly doubt I will so I have thrown away 120 USD for something that does not work and that I don’t want . Seriously annoyed.AtummmVersion: 11.125.0

✓ Not working in ChinaI subscribed in Canada before I go to China, I am really disappointed for this VPN, since it totally not working in China from my experience. And I am not able to contact help! since my email is gmail !!!.Roland ZhouVersion: 11.80.0

✓ Least cost-effective choice in ChinaI have been using it for almost 3 years and now I finally decided to cancel subscription for its awful performance in China. It was one of the best, but now it hardly works. Sometimes it says “connected” but in fact it doesn’t. When there used to be some political events in China which may cause troubles on connecting, the technicians were trying to fix it and it usually got back to normal in a few days. But now they simply ignore the problems. The service is extremely unstable in China for almost 3 months and no improvement is made so far. Btw, yes, it’s very expensive..ZxcdotwoVersion: 11.72.0

✓ UnusableThis VPN doesn’t go two minutes without dropping out and taking around 20 seconds to reconnect. I often find myself wondering why things aren’t loading, then opening the app to see the ‘Reconnecting...’ status. I usually have to open the app manually and babysit it to get it to reconnect as it rarely does so automatically. Every time I lock and unlock my phone the VPN spends 20 seconds reconnecting. All this is on the latest version and independent of the server and connection type/strength. Reinstalling configurations hasn’t helped, nor has changing the protocol. Obviously, being constantly disconnected defeats the point of having a mobile device. This is a shame because when it does work, the service is really fast and useful, especially on other platforms (macOS and Windows). Until the dropping out is fixed, though, I find the iOS version frustrating and unusable..Theo_theleoVersion: 7.4.0

✓ Love the forced subscriptionsYou can’t cancel your subscription without deleting the account and forfeiting the remaining paid time. Great companies will let you get a free trial, cancel AND keep it. Good companies let you cancel your subscription and keep the service until payment date. Abusive companies will force you to forget by not letting you unsubscribe except on birthday date. Shady..StreetlightManifestoVersion: 11.125.0

✓ Auto renewed subscription - won’t refund my moneyI haven't used the service in over a year and didn’t realize the auto renewal was on. I’m not asking for my money back on last years service. Im asking for my money back on the charge for the upcoming 2024 year. Charging for a service that I don’t want to use is very deceptive business practice. Buyers beware. Don’t do the one year plans as they won’t refund your money. Just do the month to month plans..Bob6367Version: 11.124.0

✓ Great app, buggy on PCsThis program works extremely well on my iPhone and iPad. I use it while traveling internationally which allows me to watch news and U.S. TV shows using my apps with no problem. This really makes travel a lot easier as I can stay up to date with America. It is also reassuring to know that I am not being spied on while using public WiFi. ExpressVPN does not work well on my PC. I do a lot of home video editing using CyberLink Power Director 14 and occasionally 16. These programs would no longer create my videos in MP4 format. This problem first occurred shortly after installing Express VPN Keys. After checking for and installing all available updates for all programs, including Express VPN, the problem persisted. I uninstalled Express VPN from my PC and the MP4 production problem disappeared. Another problem I have had involves my WiFi not working on my PC when Express VPN is connected to a server. This problem is intermittent and may not be caused by Express VPN. Too many variables to know for sure. I would give 5 Stars if not for the PC issues. Express VPN Keys would be awesome if I could automatically enter my name, address, and other info..DJM1958Version: 11.78.0

✓ Same as always with a VPNThese things are always the same for me. Yes, some work and do actually get me what I want in terms of watching things in other countries, but the flaw in this & every VPN I’ve tried, is that it slows down everything I want ant to do on my phone, and not by just a few, or even ten seconds, it literally takes about a minute to load any webpage or any video content while I’ve got a VPN running. I just can’t take that sort of delay in using the Internet. It may be tolerable if I occasionally want to watch a video from another country or something, but if I have to keep turning it on and off all the time it defeats the purpose really. Either it can be on all the time and protect all my activity on the Internet, or it can’t. Unfortunately it seems that no VPN can do that..AlsanisVersion: 6.8.1

✓ Disappointed and NO recommend to use in China.Been using this app for about 3 years now in China. Worked fine at the beginning, however starting this year (2019), the connection is getting poorer by daily. The success connection is only 30%, and the average time to get connected is at least 10mins. Have submitted the complain and report, every time they responses the same helpless info “the internet environment is harsh in China...already been working on the issue...please try other connection...” 🙄 🙄 I PAID for vpn service, so pls provide what I deserve!! NOT recommended if in China, and NO MORE subscription. PS, I believe I should have certain refund with such poor service..ChildreneseningVersion: 7.4.4

✓ Shame no negative rating availableIf possible I would give this App a negative rating! I firstly tried with Express VPN in 2022 in China and it was working fine. Unfortunately there was no option of 3 or 6 months subscription so I had to subscribe 1 year. After a couple of months of my subscription, this VPN does not work at all in China and the customer service refuses to make any compensation! The worst part is, there is no reminder at all for renewal unlike other apps. It is also not possible to cancel from Apple subscriptions or from the app neither. It just charged me again for another year of NO service in China! I’m currently using another VPN which much cheaper, flexible and stable! It is totally a shame for Express VPN. It is the worst experience I have ever had!!!!!.Xiaojie0830Version: 11.109.0

✓ Used to be much better...I have lived in Beijing, China for 4 years and have only ever used Express VPN on my Mac. It was reliable and fast for 3 and a half years. Then the political conferences started. Things have definitely taken a downward spiral for Express since then. It always crashes on my iPhone (doesn’t even let me sign in on my iPhone X) but I use a free vpn on it now anyway. Express constantly needs updating to the latest app. Even when I’ve updated, it tells me that it’s not the latest update (hang on, sorry?) I emailed to ask what can be done, and all I was messaged was stuff I’d done already (...have you updated, bla bla, bla). Express used to be so reliable. There are a lot more reliable VPNs for people living in China on the market. I’ve heard Astrill is the way forward. Cheers Express, you’ve had a good run. I’m off to pastures new (of the Astrill kind)..HC2410Version: 7.4.5

✓ Super Expensive Unreliable VPNYou know why it’s secure? Because you can’t get on the internet in the first place. The constant reconnection. Sometimes, (and this is hilarious) it says it’s connected and it’s all green WHEN ITS NOT EVEN CONNECTED! I have never left a bad review in my life but I forked out a lot of money for something that isn’t even scratching the surface of the bare minimum. We can’t even get to comparing speeds against other VPN competitors because it won’t past the first hurdle of connecting to its own apparently amazing server locations. How can Express VPN call it self express when it’s the complete opposite of fast. It’s not even slow, you have to enter the race to be considered fast or slow. Don’t get this, it’ll be fast when you pay for it but after the money back period they will give you subpar performance. I’m still gonna pay for it because I have no other options ¯\_(ツ)_/¯.QhalibraVersion: 11.64.0

✓ Not working from ChinaBe careful if your main purpose is to use it in China, it's just not working properly..Yi_3327Version: 11.65.0

✓ It worked inside China for a whole 2 seconds and then it wouldn’t work no matter which serverThis service doesn’t work in China currently.DudjnebVersion: 11.88.0

✓ Misleading Cancellation ProcessThey purposely made the cancellation process very confusing and misleading to make you think you have cancelled the auto renew service. You have to click the same button 3 times in order to go through the cancellation process. Be Aware of this if you are considering of this app!.AtirolVersion: 11.125.0

✓ Does not work at all.I am currently in China and I downloaded the app because of its misleading ads. Doesn't connect to any server and couldn't even open their help section. It's a total waste of money. I emailed their customer service about refunding my money. Let's see what happens. I will update the review after the customer service response.JoshserVersion: 11.113.0

✓ Don't buy it if you are using it in ChinaFor the past 3-4 month, this vpn only worked in China for less than 2 weeks, it never connect for the rest of the time. Don't waste your money please..Hir0eVersion: 11.65.0

✓ Can not use since Oct.2022Can not use since Oct.2022 Please fix it ok？.JububibigggigiVersion: 11.65.0

✓ App not ready - do not buy!I installed the app with its default settings, but the app immediately started reporting that it could never connect, internet traffic blocked. When I contacted support, they told me to ignore that message because the app was really protecting my identity. Really?! So what else am I supposed to ignore about the app or not trust what it’s telling me? Talk about a loss of confidence! How can a company put out a product that is solely intended to protect one’s identify, but the app cannot confidently report that it’s doing so? And I’m supposed to trust some nameless tech support person that everything’s ok? Unbelievable! It gets worse. I asked for a refund as a result of this malarkey, which they processed. But when they did, the app remained in my phone and disconnected it from the internet. All of my apps stopped working. I could not call an Uber or Lyft, could not call for help, and could get no ride to the airport at 5:30 am in the morning when no businesses were open and no one was around. It took me two hours of troubleshooting to figure out that their app’s vpn entry was blocking my connection , and I missed my flight! This could be the worst app experience of my life..Ksackett7000Version: 11.8.0

✓ Avoid this company!They are horrible! I signed up for the free trial. After checking out their services all seemed ok. Then I tried to change the firmware on my router to their firmware which was supposedly required. It messed my router up. Since my router stopped working I reached out to support, or what then call support. Next day email response was the best available and even then it wasn’t next day most of the time. To fix this problem, under those circumstances, would have pushed me past the free trial period. I called ASUS instead as it was their brand of router. They have actual live people to talk to and they tried to help me. Even though their help didn’t solve my problem at least I could get help. Since then it’s been back and forth emails. I was over it pretty quickly so I asked to have my free trial cancelled and a refund. Nope! Still don’t have it. The last email I got suggested the refund and cancellation would happen. Nope again! Just got an email for a $99 charge from this horrible company. Get it together! So now I disputed the charges with apple. Next it’ll be with my credit card company if need be. Exhausting! They claim to have top notch customer service. Don’t believe them! How do companies like this stay in business. Avoid!!!.Tahoe TullinVersion: 11.75.0

✓ Good at first, now not so much.I initially was all about Express VPN. In the beginning it worked as advertised. Two months later would drop unexpectedly and phishing spam seem to increase at alarming rate about that same time. Here lately it says I’m connected but apps or browsers report “timed out” or “no internet connection”. Tried different servers and that solves the problem short term only as the same issues creep back up, sometimes only after a day or two. I’ve had to uninstall the app on at least 3 occasions to get it working. It does what it advertises but only w/certain browsers. It does work w/all major streaming platforms, you might have to try a few servers to find one that it will work with but that’s to be expected. I got this app & subscription because I would not connect to a public WiFi/hotspot or even Barnes & Noble network for fear of my personal info being compromised, &, at the time our carrier did not have unlimited data. Connecting to a public hotspot is 50/50 that it’ll work smoothly, but I suspect that has more to do with the way the public hotspot is configured because on a private network this app works decent, when it works. Bear in mind nothing is fool proof. This app is certainly no exception..GeoJ3Version: 6.8.1

✓ Current iOS and Mac versionThe current iOS and Mac versions for China don’t work. They have been down for at least seven days. This is my second edit of this review. Support consists for reading back to you the details provided on the China support page. Then rolling off the same excuse about China security. Despite this astril vpn which I had to swap too continues to work. Overall very disappointing. I’ve been with ExpressVPN for many years. General the service has been good and consistent. However the lack of quality help and the fact 7 days later service has yet to be restored. Without a vpn in China the internet is not fit for purpose for even the most basic searches. Still waiting..D79!Version: 11.56.1

✓ Updates don’t workHaven’t had a stable connections for multiple weeks now, so useless in China. Whenever I do connect, it automatically disconnects every 5 minutes..ShehjwhshshwhwVersion: 11.65.0

✓ WARNING: No mobile kill switch!I spent so many hours looking at reviews of the best VPN services and Express and Nord were always at the top of the list. I decided with this one because it seemed like the fastest. BUT when I downloaded the app I was informed by the support (very quick btw) that unlike their desktop apps, their mobile apps have no kill switch feature to block internet if you’re not connected to the VPN. I witnessed my device try and connect to the VPN lots of times but was unsuccessful, and I had no way of knowing this unless I wasn’t actually looking for the VPN icon that appears at the top of my phone. This feature is critical to anyone who never wants their privacy broken. I want a RELIABLE VPN that works all of the time on all of my devices. If my phone can still connect to WiFi and data for a while before the VPN connects and protects me, I’m still vulnerable for a brief time and that defeats the whole point of the VPN. Nord has this feature on their mobile devices and when I asked Express’s support about this, they said “We can also file this as a service request to our engineers and if we get enough similar requests for it, they can prioritize to have this feature fully functional on the future versions of the ExpressVPN app.” Why would you not automatically put this feature on the app to protect users? I guess we either have to wait before they implement it or have people request it to get this feature, but for me Nord looks better at the moment..Mariomicale95Version: 6.8.1

✓ Beware. Difficult to cancel = more expensive than you thinkThis worked just fine for me on my travels through Indonesia and Qatar. I sometimes had to reset and change locations, but turning it on and off was so easy. The same can't be said for the subscription. It is very difficult to stop charges being made when you don't want or are no longer using the service. There seems no way to cancel. There is just an option to pause automatic payments. But that is done through the website, not the app, and it takes multiple confirmation steps. I was charged for two months in a row, so far, despite attempting to stop payments and even though I raised issues with the help desk (who did not provide help). The service, which I needed for literally just on one week, has now cost me US$50! I'd look elsewhere for a VPN service if you plan to use it for a limited time..Brad-brad-bradVersion: 11.83.0

✓ Terrible Service in ChinaI’m not sure why the service is so bad the past couple of months. They sent out an email a while ago saying they were doing what they could to rectify the situation, but it was vague and nothing’s changed. People like me who depend on VPNs for day-to-day work and interaction with loved ones back home have been hung out to dry. I’ve spoken to many customers here who are looking for new service providers because they can’t cope. As I speak, I have the app running on my computer trying to connect to any servers available, and all are just pinwheeling over and over with no connections in sight. I had problems with them early in the year, and it took months before the issues were resolved. Then the summer was pretty much issue-free, and I was hoping they’d finally stepped up their service. I just want a world where I can connect to the uncensored, unpropagandized, unmonitored internet. Instead I just have hours of frustration daily with a product that used to be the industry standard..The_Big_SpenceVersion: 6.9.1

✓ Extremely disappointedI repeatedly cannot get connected despite WiFi and/or a good cellular connection. When I’ve asked for help I get a message saying they’d get back to me later because of an unusual amount of demand at the time. They did not get back to me for 1-3 days, after the fact, when I no longer was needing the help. Also, when I tried their suggestions, they made no difference. It’s over a mo. since I paid for my subscription, and bought through this Apple Store, so Express VPN turfed me over to Apple for a refund, and I went there and filled out their online form. They gave me an immediate online response saying I “was not eligible” for a refund. This is disappointing. It definitely has let me down on occasion failing me when I really needed it. UPDATE: I am having better luck connecting recently if I go off WiFi at some locations and use my cell phone network. I therefore revised the text of my feedback and have bumped up my rating from one to three stars..DStorkeVersion: 7.4.5

✓ You won’t be able to watch much international TVUsed to work fine but no longer works to access overseas television as advertised- almost every service tells you to log off your VPN before viewing. Even local TV viewing is affected - when I attempt to watch TV on my own country I’m prompted to log off the VPN before being permitted to watch. So it defeats the purpose of having a VPN for the two reasons we use one 1. To watch international television 2. Have privacy while connected to the internet to avoid being marketed to every time we touch an internet connected device. Waste of money now. Don’t buy, you’ve been warned..DanielleurbanVersion: 10.0.8

✓ Service inefficaceJe suis à Atlanta et même si j’indique à express VPN que je suis à Montréal. Il m’est impossible d’écouter la TC decQuebec puisque je reçois le message que c’est possible de regarder uniquement à partir du Canada. Service minable.maintenant la même chose d’Argentine. Je n’utiliserai plus jamais votre service..Frank69qcVersion: 11.125.0

✓ Refused to refund me and it did not work in China at all.Downloaded the app in Hong Kong prior to entering China. I’ve got connected for less than 10 seconds after trying for an hour. Had to contact my friends who’s in the UK to search solution on google for me. Still Emailed support regarding the issue, gave me the same tips that my friend found online. This VPN must have paid a lot of Chinese influencers to advertise it. That’s the reason why I downloaded it because they said it worked in China. I contacted support and requested refund from Apple within 24 hours of downloading. My request has been rejected twice. What about my 7 days free trial period? This is an utter scam. Beware of if I you are using it for China. It DOES NOT work. I am beyond disappointed. Update: the customer support has got back to me trying to help out with the matter of refund, but all I got was to contact Apple myself..HeramtsVersion: 11.129.0

✓ Don’t buy something that is brokenUpdate #3 - So I’m insisted that I reach out to support even with them knowing that I didn’t renew . 30 mins later their exact words are ( do you want to renew so we can troubleshoot the problem?) once I see positive reviews I’ll be more inclined to reconsider. I can’t stop laughing. Let me sell you a car that doesn’t start Update #2 - auto renew turned off. For those who wish to discontinue express VPN make sure your auto renewal is turned off. I noticed another update from 6 days ago. I never told they released it. The last to updates screwed it up. I’m not going to even bother. Best of luck to everyone finding a better iOS vpn UPDATE:: just a robot asking us live chat. Unbelievable that they can’t see their own issue. I’m so happy I paid only for a month. They don’t want to fix anything. They just want to delay and pass the buck Well there you have it. Support insist everything is okay with a ton of the same complaints. And the robot responses crack me up. Express you need to be 10 steps ahead not 20 steps behind. Get your act together. It was working fine a week ago. To bad express lies. If you live in China get a different VPN. Thank god I only got a month.Grantman30Version: 11.11.0

✓ Improved connectivity?Not so much... so sorry I did this update! This is just par for the course with this service. Having an iPhone, it is important that I stay connected to receive timely messages. I’ve never had this experience in the year I’ve had this service. I actually set up a shortcut to bump my WiFi off and on to get reconnected, and I use that shortcut constantly because the app requires I hit the circled X to disconnect from the service to choose another location. That leaves my connection unsecured. And if I want to use a location not in the main list, I have to enable the All Locations option every. single. time., though I choose that option every. single. time. I mean, how hard is it to have a list of favorites at least? It seems to be designed for maximum aggravation. And I’ve also been through the “try this... try this... “ tech support theater. C’mon folks, how hard is it to create a better user experience? Staying connected more than three minutes and changing locations shouldn’t be this frustrating. What would this service be like if the providers actually cared about their customers’ experience? We can only wonder. #igiveup.ManifestAwarenessVersion: 8.2.5

✓ Service getting worseI’ve had express VPN for almost 2 years while living in China and at first it was honestly great. However, recently it has been absolutely terrible... there are new connectivity problems every week and this has been going on for months and before that there were still problems at least every few weeks. I know of people who are even using free VPN’s here in China and they are receiving better services! I never complain and I always understand that things happen beyond control but it’s just becoming a joke now. We pay money for this service yet half the time we can’t use it. You claim to be the best VPN for living in China and while that might have been the case a few years ago, it certainly isn’t now. As for the automatic response of telling people to email you guys, just a heads up that I have a gmail account so right now no I can’t email you due to the service being down AGAIN. I’m extra annoyed because I still have another few months left for what I have paid... but believe me if things don’t improve I’ll not be renewing, I’ll find another service. I know a lot of people who live in China who have already changed to a different service because of how bad Express has become..KHeron3Version: 7.4.4

✓ Great if it's working, which is rareExpress worked for a couple of weeks in China and then it essentially became unusable. The only solution support gives is to please be patient. It promises a lot, but doesn't deliver. There are better VPNs out there for China. Edit following developer response: I contacted your support and what I essentially got was that Express was working on the problem and to be patient. In the meantime, my other vpn just kept working. So if I have already contacted support, why should I do so again? Or do you just respond to try to save face because of all the bad reviews you are getting lately? Just dedicate the resources needed so that your customers don't spend a week without internet, and then you might start getting g good reviews again..IdonthaveonewVersion: 11.11.0

✓ Rarely use now on IOS16I loved my express VPN subscription for awhile. It does lack some extra features on iOS like split tunneling and advanced customization like automations etc. However, ever since I bought a new iPhone the experience with the Express VpN app and service has been a headache. It completely broke the wireless CarPlay experience. I’d have to remember to turn it off before getting into my car, ignoring the hassle of it I’d usually forget anyway. When that happens I would have to go and turn off the vpn, then go to CarPlay settings and turn off CarPlay, then re-enable it. Sometimes that didn’t work, so I’d either have to forget car and re-link and/or power cycle my phone. This is a huge hassle and basically removes all the added convenience of wireless CarPlay for the usually short trips I make in my car everyday. Another issue was that my phone would lose all connectivity overnight quite a few times and turning off/on VPN did not seem to work. I’d have to power cycle my phone…ugh. Beginning to sense a pattern here. Ever since I stopped using my express vpn neither of these issues have occurred again. I will not be using this service until ExpressVPN and/or apple get their act together. The base functionality still works, so it gets 2 stars, but with all the hassle it causes on iOS16, I cannot go any higher..Mgmten18Version: 11.67.0

✓ Be honest with your usersThe worst thing isn’t the fact the vpn has become completely unusable, all of us living in China understand the reality of how much the blocking and censoring has been stepped up, and we understand how difficult it is to work around for the engineers. What is unacceptable is the lack of any honesty or transparency from this company now. They don’t keep us consistently updated about the situation anymore, the last problem noted on the China website page was a month ago now , whilst they continue to take subscription fees with 0 communication, no refunds, whilst they could simply just tell us honestly ‘we really can’t do anything about this situation anymore, cancel your subscription if you live in China’. Please , please do not download this and pay the expensive yearly fee if you are in China, paying monthly and hoping it will soon begin to work is bad enough already, and the company knows how desperate we all are, as other vpn apps are down too , we rely on this vpn with important parts of our lives, it’s disgusting the attitude this company has took, and stressful for all of us paying multiple subscriptions to different apps and hoping one works..LiupopaeertVersion: 11.91.0

✓ Was a great app.This app used to work brilliantly. Over recent months the standard has continually deteriorated to the point it is not worth using at all. Even updates now are lasting forever. If there is not a great improvement I for one will not renew..StoorsookerVersion: 11.32.0

✓ Quality goes rapidly downI use Express VPN for years now with yearly subscription. The connection has too many interruptions, cuts downloads and FaceTime calls endlessly to the point of frustration. Another minus is that some of the locations are not supporting imap function for E-Mails like Portugal and other. It hasn’t been fixed yet even with the complain to the support. While I bought a surfshark subscription as a backup for a 5th of the price, I made with them better experiences. ExpressVPN makes super fast connections.. but they don’t last long. Surfshark is terrible long in connection time with no interruptions. I habe to admit I used 85% of the time ExpressVPN now I moved over to surfshark 80% of the time. I still trust ExpressVPN bc I am so many years with them, but the quality dropped the last year. I found on Apple devices surfshark more stable, while on macs I miss the imap functionality on my favorite locations. ExpressVPN you can do better. The competition does not sleep, also the rates are significantly lower. Your support called them budget vpns. I am not agreeing with them. To be number one is not difficult but to stay number one is much more difficult.. I hope you bring your old quality back...Ζ `Ε Φ Υ Ρ Ο ΣVersion: 11.106.0

✓ 中国的朋友们千万不要买今年极其不稳定，经常连不上，也不便宜，谁用谁是冤大头。.再也不见expressvpnVersion: 11.65.0

✓ Blocks All Internet ConnectionWorked fine in the beginning then it began sparingly blocking most or all internet connection. I stumbled upon this by turning it off finally and miraculously everything working properly. Unfortunately I didn’t discover this until some months after having the app. Additionally, I discovered that some websites still know my location. I’m outside the U.S. I’ve tried going to a U.S. website to make a purchase and I was rerouted to its foreign counterpart. Very frustrating as Asian sizes are not the same as American sizes. So I’m going to have to delete and go back to my old VPN. Update: I discovered that not Express VPN is not the only VPN that that doesn’t totally hide your location. When trying to watch live sporting events with other VPNs, my my location was still discovered, so I added one star to the rating. Although I didn’t use their customer support, they responded to my review very quickly. They seem to really care about their product. There are just several more VPNs that are a lot less expensive..Andre0599Version: 7.4.5

✓ Paid for an app that doesn’t workHi to everyone , I been bought this app nearly 12 months ago, with a 1 year and half contract because i was going to live in China .. at begin it was work ok with some up and down... lately the app is start to work very bad in the last 2 or 3 weeks i can’t connect at all .. i have been contact they customer service so many times but the reply is always the same , alway they let you do the worthless troubleshooting that let you waist an hour with no result .. in the mean time i been start to use other free VPN that work until now perfectly! When i contacted their customer service and explain this they really didn’t care to sort out the problem that I have. I will suggest to everyone that go to China to get different VPN instead of this one . Many VPN works very good also the free one .. Expressvpn is too well know and the Chinese gov are on them thats why the app doesn't work at all or very bad.CChinaGVersion: 7.4.4

✓ Do not use for China!Express is unfortunately extremely unreliable for use in China. I’ve experienced periods of several weeks where it functions wonderfully on my laptop with minimal issues, then it’s followed with constant disconnecting and failure to connect. Even while it functions well on my laptop, it will absolutely not work on my phone or tablet concurrently. This is a feature they explicitly say is something they have, several connected devices, but it does not work. Even if it says connected on my phone or tablet, it will not actually function and I can’t open anything I should be able to. Instead the browser will act as though I’m not connected to the internet. And there are constant updates which would make you think it would get fixed but no, I’ve updated my app during a period where it’s been working and then after the update it will no longer connect. If I were to put it into my own statistic perspective (so take this with a grain of salt) I would say it works 60% of the time on my laptop, 40% of the time on my tablet, and 15% of the time on my phone. I use all apple products. Honestly I’m really disappointed and frustrated with the overall performance of this vpn so far during my time living in China..InthemorbsVersion: 11.72.0

✓ Bought By Alleged Malware CompanyI no longer trust this app now that it has been bought by Kape Technologies. They have a controversial and questionable past with inserting malware..SLabineVersion: 11.15.0

✓ Continued Problems In Mainland ChinaI’ve used this VPN in mainland China for about three and a half years and for the first three years it was great. However over the last four to six months this VPN has really struggled to connect at all. Having paid for another years subscription in April, I messaged the support team about two weeks ago to discuss cancellation of my subscription and was told I would receive an email, I have not. This app is still being advertised online as “the best VPN for China,” however, over the past four months it hasn’t been. I have used free basic VPNs that have connected perfectly well over the past 12 weeks when this one has been completely unable to connect. If you’re coming to Mainland China and looking for a reliable VPN, (for now) look elsewhere..C_R_1994Version: 7.4.5

✓ Please fix the issue for ChinaI bought subscription but it just doesn’t work at all in China. I made sure the version is updated and everything but it just doesn’t connect. Even when it does, the internet doesn’t work. I send for help but it says I need gmail. Which is kind of stupid because I can’t access the gmail in China without a working vpn. Please fix this issue. Also don’t reply with the link for the customer support saying I can use alternative gmail because I can’t use gmail at all right now. The problem is the app itself right now. So I hope the developers will fix this for next update..A11AN25Version: 11.108.0

✓ No longer good in ChinaAfter nearly 7 years using express vpn in China I have only been able to actually connect for around 3 months this year and this is June. What annoyed me the most was I didn’t even get a response from a person it was just an automated message saying check our connection in China page. Even after I responded saying I wanted to talk to a person because it feels like express vpn are just treating their clients in China as a pay check now. When my yearly subscription ends I will be changing vpn providers totally as I have already had to purchase a second one to just be able to do things..Anon chinaVersion: 11.100.0

✓ I won’t let me login or Start a free trialI have used your service before but when I try on mobile devices it either said something went wrong or connection not working, please fix this and at least find out what’s going on.Shadowwing1960Version: 7.4.5

✓ VPNI signed up, payed, went to my search engine and talked with someone from express who said I do not have an account..Howie3223Version: 11.124.0

✓ UnderwhelmedNot impressed.1417654Version: 11.65.0

✓ Connection problem in China hasn’t been solved for nearly 4 monthsBeen a long term user, but the connection problem in China hasn’t been solved for nearly 4 months. By “problem”, I mean no connection at all! Only get one more free month after talking to the customer service. What am I supposed to do with one more month vpn that doesn’t work? Isn’t this funny? And the funnier thing is, the team seems to has a clear idea about what has been going on for user in China, and they didn’t automatically extends the expiration date, but only extend it after I ask. In case any users in China read this comment, please don’t hesitate to ask for extension. And, I still can’t use this app now!.NothinggonnachangeVersion: 11.79.1

✓ Rubbish - like all the restJust like every other vpn I have tried this will wreck your internet connection within a few minutes to a few hours requiring at least disconnecting the vpn but more likely you will have to delete the app and restart your phone..7SMV7Version: 6.8.0

✓ Doesn’t Work in ChinaUsing iOS system n Messaged CS for help, trying to diagnose n figure out why it’s not working properly. I was referred to faq page without any investigations. I’m sorry, if I just want to refer to the faq, I could’ve done that with a built in cs bot that cost less than a fraction of this laziass? When I brought up the unsatisfactory answer, the support simply said sorry it’s not working in China right now… 3 days passed, nothing. So doesn’t sound like they give a f for keeping a customer All the good reviews were from 2019 and prior. Make sure you read reviews from “ recent” years..Jul01mjhVersion: 11.106.0

✓ Not workingDude.. This app works for a week, absolute life saver against the China Firewall. But now suddenly the app cannot work on ANY of my devices? It is always stuck halfway trying to connect, which is disappointing as I have already payed for a subscription. Hopefully they fix this, as I don’t know how I can contact customer support cause I can’t email in gmail (which is blocked WITHOUT a vpn, so what am I supposed to do?). I’ll change my review if this issue stops and the vpn works as intended. 😟😟.Grace092323Version: 11.87.0

✓ Not reliableI’ve been using this App and a combination of others to access the internet while in China. During big time periods it’s almost impossible to use this App and their tech team constantly displays the same messages as a solution..CupofSassVersion: 7.6.0

✓ Latest update is trashHi I have been really happy with express vpn untill the recent update which will now not allow me to cast from my phone to other devices. It will say I need to allow access in settings which is allowed, but when I turn the VPN off it works no problem. Thought I should let you guys know so it can be fixed. Many thanks.CSXfarmsVersion: 11.61.0

✓ Going to a rival meWas good for a few months then started to have loads of problems, list as long as my arm. Constantly drops connection, Some locations don’t show then they do , An online check for dns leak shows 30 servers to expressvpns 6/8. And non of them are listed as ExpressVPN servers. Can’t access loads of sites and apps using ExpressVPN, ones you can run really slow, ohh and the biggest problem I’ve with them is you can only reset ur password through an email link . (Not very secure) when I clicked the link it would not open it coz it said the link was not secure?? So I’m going to nord vpn . The instant messaging facility for support is an absolute waste of time . The person (I think it as a bot) wasted over 30 minutes asking questions that she new was irrelevant to the issue/problem I was having . Only at the end of the session (30 mins ) did she give me the answer to my question . If it is a real person that messages and not a bot, y can they not message back in real time ? It’s like 5 mins before a reply off them. The excuse is always the same though for ignoring us (the customer). “Sorry I was checking my resources “ What. for 5 mins every time u reply to me ? I end up sending 3 more messages saying hello ?? U there ?? Sort the iPhone app out plz. Why is the iPhone app decades behind all the rest ? The facility’s on iOS is 0 but on all rest apps/extensions they have ??.Down hill appleVersion: 11.67.0

✓ Seriously the worstNever use a horrible app like this one. Doesn’t work on my laptop or even my phone. Contact support is worse than a robot, they give you the best attitude but the useless support!!!!!!!! If you want to pay three hours of salary for thirty soul-sucking days, do download this joke..Bauxijqbq zjoabVersion: 7.4.5

✓ A lot to be desiredBeing a subscriber since August 2020 while traveling in Taiwan and China during this period of time. Using it while in Taiwan was no problem at all. Access was pretty smooth and successful anytime. However, within China, it was a totally different experience. The VPN version used on my devices is pretty up-to-date since I check constantly. Within China, connection is hardly ever successful the first try at all times and the process seems sluggish regardless of the VPN locations (Hong Kong, Japan, Singapore, and US, etc.) I tried. Even when connected, the connection didn’t seem to be stable and long lasting. I said so because I have a company-used VPN on my devices as well. So, when I get frustrated with Express VPN at home, I will take advantage of the company VPN. When I do so, I pretty much get connected right away. There is nothing proprietary about the company VPN because it is just an app downloaded from the Apple App Store except the company pays the subscription. I’m still giving Express VPN benefit of the doubt due to the good comments I read online. However, I can’t said my experiences match well with those good words and my patience is wearing thin..Beautiful ChengduVersion: 8.3.8

✓ Dont buy for IranNot working for 2 weeks in Iran..SehahoyaVersion: 11.77.1

✓ Nice but unstableIt works most of the time and it’s really fast in those days when it works. The downfall tho is that when it doesn’t work, it doesn’t work for all day…and the technology support can only routinely say things like they understand the frustration so and so but no further suggestions are putting forward…Look, I understand it’s difficult to resolve technical problems in an hour or so and I totally agree with some of the comments about this app is so out there, so firewalls are designed after them 🤣…but historical version shows nothing has been done regarding connection issues…so I doubt anyone is trying to do anything and this will ever be fixed for users in China! Update: 3 weeks not working (and I bought a 3-month plan and only working for the first two weeks.) So users trying to connect in China, don’t waste your money at the moment…it’s not working at all now! I will keep updating! I hope this will work again but have already bought another vpn. After 2 months breaking down, it’s now working!.FreeciaNg1994Version: 11.97.0

✓ This VPN does not work in ChinaPlease do not pay for this. Even if they offer you a deal, with extra months free. It is a waste of your money if it doesn’t work. Which it doesn’t. I have had this VPN for around two months and I can count the number of times it has successfully connected (and stayed connected for as long as I need it to) on one hand. It really is that bad. There are far better options, they may cost more, but at least they work. I emailed their help desk for support and they responded by telling me to try what I had already said I had tried in my initial email to them, which is the same info they provide on their support page of steps they suggest you take to improve connection before you email the help desk. Yes, they are really that unhelpful. This VPN used to be one of the best options for expats in China, and I have in the past fully recommended it to friends and colleagues, but it has seriously gone down hill. I have had to pay for a second, more reliable VPN at extra cost just so I can keep in touch with family and friends. Please don’t make the same mistake I did..DizzyspudVersion: 11.73.0

✓ Unreliable ServiceI paid for ExpressVPN as I was holidaying in China with no access to my social media. From the moment I landed overseas the service did not work or solve any of my issues, it actually made the content that wasn’t blocked not work either. I tried all troubleshooting steps, while also being told by support that China is a tough country to consistently work. That isn’t good enough, the entire point of getting a VPN for most people is to solve the issues. For something that you have to pay for, it should be a moderately working app. Went two weeks of my trip without internet access, I switched to a free VPN on the App Store and that has worked so much better which is unbelievable. Requested a refund and wouldn’t use Express again..RyanW2023Version: 11.108.0

✓ ExpressVPV is brokenI recently decided to switch over from another provider to ExpressVPN. I subscribed to 1 month only to test it out before I commit to the 12 month subscription. At first it worked okay. Few days later my favourite app, FOXTEL GO stopped working. I raised a ticket with support, and they advised me to use split tunnelling...this is not available on my iPhone and iPad. So the way I look at this, no solution was provided. So unless they do something to fix this issue like change to new IP, or update iOS app to use split tunnelling, I’m not subscribing for additional 12 months. Also recently noticed it takes longer to connect sometimes, and Netflix is getting slower too..Mra26647Version: 7.6.5

✓ Crashes on iOS - So UnreliableThey seem to issue bug fixes every week on this product that just introduces more issues on the iOS devices. Poor support and terrible product that stops working intermittently. Time to look at NORD! As an update to the developer response, the connectivity issues occur every time you release an update, which always appears untested. We have tried this on two devices (iPhone XSMax and iPhone 8, both running the latest iOS), each device will connect to your VPN and when it switched to cellular or back to WiFi, the VPN actually stops working but also prevents and data flow until you stop the VPN or restart it. In the last two months we have reported this issue and the application crashing and tried all the diagnostic steps, but to be fair this product shouldn’t be updated until it is tested correctly and it should never be a case of using the customer base to test for bugs! We have now deleted this software and moved to Nord VPN, so here’s hoping for a better product and less bugs..Nomadman2kVersion: 7.3.7

✓ Vague subscription “cancellation” processTried to cancel and thought I did so successfully however I continued to be billed. It turned out that after “turning off auromatic renewal” and receiving the reminder to make a payment before the next billing cycle in order to keep my account active, I would again be billed the following month. Steps required beyond “turning off automatic renewal” and not the simple “click save” found in online instructions. Even received emails appearing to entice me back with lower prices - supporting my thoughts that I had cancelled. I manage several online subscriptions and never have had issues like this. Not impressed. SUBSCRIBER BEWARE..WatchiteseVersion: 11.39.0

✓ Absolutely disappointed.I’ve been with this service since 2016, but this year I made a huge mistake by extending my membership. 30 days money back is only for the new customers, before they give their money to the company and old ones are not protected at all. I just paid another year in August, now it’s December, and every month for at least two weeks I didn’t have the proper service. Yes, I had to buy another application, which btw, works great, but my money for this year just wasted, because the support said that they can’t give money back after the 30 days. I talked to them around the 8th of December, after this I used my new VPN for 2 weeks, but decided to try to connect Express VPN on my other device again. And guess what? The issue is not fixed or they have troubles again. I’ve been trying and waiting for an hour. No connection. Basically now this service is just money waste! Even little cheap applications for 1-2 usd per month are working better. The support is really sweet and offers the free extension of the service that is not working every time when I try to figure out when will I get the proper connection. Absolutely disappointed..4JulietteVersion: 11.74.0

✓ Terrible service in China… do not buy!!I got express VPN back in 2018 when I first moved abroad for work in order to maintain contact with friends and family and also still have access to my favorite online streaming platforms. For the first few years it was great, however perhaps starting last year it has been much harder to maintain a consistent connection. I’ve even experienced weeks or months at a time where I couldn’t connect or the app would say that it’s connected, however I couldn’t even access google. I tried contacting support or looking at the updates however these were fairly unhelpful. I’m honestly very disappointed with the quality of service recently. Perhaps one could say that part of the blame is the escalation of blocks during certain political events however it’s gotten to the point where VPN will be working fine and then I update and suddenly I can’t connect anymore. I feel like I’m stuck in a continuous cycle of frustration at this point. While the support staff is nice, they really can’t offer any better advice than we are aware of some issues but we don’t have a timeline for when things will be fixed, watch the update page, and we would like to extend your service for a week..American Abroad AnnieVersion: 11.75.0

✓ Desperate, dark marketingThe service works all right, certainly nothing to write home about. The company’s founder has a suspicious history with invasive ad tracking companies which does make one wonder… However it is the dark marketing practices that led me here. In short, the forcing customers to enroll in auto-renewal, the lack of an App Store subscription option (probably because it’s too easy to cancel your subscription!) and the difficulty in canceling a subscription through the company should all give a person pause. If your service is so great, why do you have to erect enormous walls to keep people in? It smells sleezy, it reeks of today’s internet profit-over-customer approach to everything. Is it not enough to have a decent product, charge a fair price, and compete in the marketplace? Unfortunately the only competition going on here is between customers trying to speak to a customer service agent and cancel the scammy auto payments on your card. Somehow it seems the customers always lose..Jared0789Version: 11.61.0

✓ IOS 11.5.0 ConcernPersonal experience - IOS update changes offered protocols to Lightway UDP, lightway TCP and IKEv2. The previous UDP and TCP protocols have been removed. Given that Lightway is supposed to be faster with better connectivity and security, my conducted speed checks find the protocol much slower. In order that I maintain better speeds, the protocol best used is IKEv2 (not automatic) as this speed is the same as the Lightway protocol. I am very disappointed, as I have been excitedly waiting for Lightway protocol, and the first introduction has not been very good. I have purchased annual subscription so will be watching updates carefully. I have also spoken to the Team via Chat. They have been courteous and considerate to my complaint. I genuinely hope that they will resolve this promptly, given that I do like their service. This issue is enough to push me to search for another provider, but do think that they deserve an opportunity to make good on their in-house built protocol. By submitting this review, I believe it to be fair to all concerned, but advise users to consider whether to update their app to 11.5.0. Personally, I have turned all devices off auto-update in order to prevent ExpressVPN being updated on my other apple products, and will continue to observe developments over the coming months..RMartinIOSVersion: 11.5.0

✓ Cannot connect waste moneyCharge me one year money and useless ，response like robot and solve no problem， Do affect my job in China, sometimes it can connect but only can last a few minutes then connection broken , can not bare it anymore! Lots of fake comments do not be cheated ！ Seriously doubt these 5 star comments are fake One.DisapontVersion: 7.6.0

✓ Not working at all in ChinaI live in Sydney and I have to travel to China for a month in the January 2023. I purchased one month plan for the purpose of using the high rated VPN in China so I can stay in touch with my work, my family and many more. But when I landed in China and turned on this VPN, it was struggling to connecting all the servers I was trying to connect. The VPN was redirecting at all times and it will never connect to every single server. It won’t connect no matter I was using a wifi or mobile data! And there was a strange thing that when I turned on the VPN I lost my wifi connection and turned it off, wifi come back automatically. Luckily, I can access to Apple Store to write this review. Do not waste your money when you are travelling to China. I now can only use iMessage to my Australian friends who are using ios systems. I can’t use my gmail, that meant I can not work at all! Will ask for refund when I go back to Australia..JahshajksnshdVersion: 11.77.1

✓ Great service and app but dodgy business practicesI have been using ExpressVPN for years. The service is excellent, and the app is top notch. Recently I decided switch away just to try another VPN, I found it’s very difficult to unsubscribe the service. The UI for unsubscribe is designed to trick people from doing so, where you had to confirm twice to disable auto-renew. Even after I disabled auto-renew, they still charged me. I had to contact support for a refund. I did love ExpressVPN, but I don’t think I will ever do business with them again..KT+MLVersion: 11.45.0

✓ PredatoryExpress vpn makes it difficult to cancel the subscription, and undermines your attempts by having “auto renew” separate from “cancel” - so if you jump through hoops online to cancel, it doesn’t turn off auto renew, and they continue charging you! Shockingly predatory. Exploits loop holes and makes it unclear/confusing to cancel. Multiple steps to stop the subscription from renewing. You have to email a help desk to delete your account! Will never use again or recommend. Garbage..Hotmail CheyVersion: 11.125.0

✓ Still being chargedI deleted the app and cancelled my subscription but I have since found charges coming out of my bank account from ExpressVPN. This is unacceptable honestly, I’ve never had this issue elsewhere..NjboerVersion: 11.125.0

✓ Constant disconnectI’ve used express for some years now. I’m the last 6 or so months I got disconnected when I lost phone signal and then got signal again the vpn would not reconnect. (Happened through 2 different iPhones) Now recently I get numerous disconnects during the day for no reason, full phone signal populated area it disconnects, and it’s like the app glitches, and won’t reconnect without resetting my phone. Even writing this review, I’ve had two dropouts. Unbelievable contact customer support several times it’s too difficult to get any results. At this rate I’ll have to switch to nord I think..SumruiVersion: 11.97.0

✓ Good but unstableI’ve been using ExpressVPN for a couple of years now. From my experience with other providers in the past they are the better service provider, with uses over multiple platforms, a good support team and a decent software. However, it’s kinda sad that the quality of the connections are so fluctuating, one day you connect to the US and things work okay, but the next it can’t seem to stabilise and makes any kind of entertainment impossible to do. I feel like every so often my wife and I discuss which server has the best connection and go with that for a while until things go side ways again and we have to spend some time finding a new decent server..Mr. PLJVersion: 6.7.9

✓ Unreliable in ChinaI would estimate I have trouble connecting to express 30% of the time, and when major political events are going on here in China, forget it! Express is a huge let down at those time, as in no connection at all! Right now there is a political happening going on for 10 days, express has been down for 4 days ahhhhh 6 more days to go! Express should be more honest and say our service will not work effectively during such times..FMJTJVersion: 7.4.0

✓ SCAMMY ABOUT CANCELLING AND DOES NOT WORK IN CHINASo apparently clicking on “turn auto-renew off” does not turn it off. I bought this stupid service because it advertises itself to be working in China. IT DID NOT WORK FOR A SINGLE SECOND. So I clicked turn auto renew off and went on my life. Guess what? I got charged for another month. I went ahead clicked turn auto renew off again. One month later, another charge!!!! So I contacted customer service and they had the audacity to tell me I didn’t click on enough turn off auto renew confirmations (I clicked it and confirmed it every single time) What a fukcing scam of a company. I spent 3 Months of subscription getting 0 service. Avoid it like a plague..Rinci❤Version: 11.123.0

✓ Good luck cancelling your subscriptionThe countless hoops they make you jump to cancel your subscription should be illegal. It’s been months for me and I am still being charged monthly for a subscription I have never used. Every month I must contact my bank to refund the credit back to my credit card. They are crooks..1029372716385837162748Version: 11.125.0

✓ CanadaHoping that they get it figured out for the Canadians that are being blocked by there authoritarian government.Sleeper coupeVersion: 11.119.0

✓ Poop productCan’t even use it in China. Garbage paid 20$ for nothing..ExpressvpnsucksVersion: 11.123.0

✓ From most reliable to feeling like a money grab!**September 2020 update* downloaded your latest update and now nothing’s working again, i have to say march - August it was much improved, but now it’s not working on any server again 🙄** This is my 4th year In China, I know the restrictions aren’t the fault of vpn networks and what’s happening in Hong Kong is not helping, yes every time you update I have a smooth few days where everything works fine but as soon as china block one or all of your servers it’s weeks before more updates, I’m tired of being told to check your update page and to check for china/app updates.... there aren’t any, also the generic response that is just the same PR machine general answer, directing you to do exactly what I said above is just boring and useless, plus you wait 24 hours to get said response! Express why aren’t you offering those of us who’ve been loyal yearly subscribers partial refunds or discounts for the next year or rebates on the months we can’t log in! You have our data logs you can see our usage! Your advertising is that your the best for china? Prove it or reimburse your loyal customers some how!!.BettybordelloVersion: 8.3.0

✓ What happened?Im based in China and this app use to function really well until maybe 2 years ago when we had constant connection problems. We wouldnt be able to connect to any of the recommended servers or even other ones we think would work. I get that these thinks happen sometimes and in the past it would only be for 2-5 days every 3/4 months that we had connection problems but now its more frequent and we wouldn’t be able to connect to any of the servers for up to 2 weeks and sometimes longer. So basically we find ourselves paying for a service we cant use half of the time. Two star rating because 1) there was a time i actually got my moneys worth and 2) your customer service team is top knotch, they were always patient and tried their best to help..Blaze_tricksVersion: 7.6.0

✓ Pretty useless with Kayo & Binge, good with the restKayo & Binge (stream motion) are a big problem to access. Sometimes OK (at best) where you need to keep restreaming as the stream stops & other times, nothing at all. Also there are times when a big message appears saying “It appears that you are using a VPN, please deactivate it to proceed”. When this happens, game over, no streaming. All others that I have work well Netflix,Kayo, Stan, 7plus, 9Now, 10play. There seem to be a common number of complaints with Kayo..The NoolVersion: 11.125.0

✓ Unusable - need help!Hey there, I’m finding it impossible to connect to ExpressVPN while in mainland China. I read through your support and troubleshooting instructions but none of them have worked for me. Essentially I can’t access the internet (including sites that should be accessible in China) once I connect to a VPN server in the app. My internet works when I disconnect from the VPN so I know the issue is not connectivity. I also don’t know if I’d be able to access blocked sites even if I overcome this first hurdle. I desperately need VPN in order to work remotely while in China, so I’d really really appreciate some help from the team!! For obvious reasons, I can’t access my email or the ExpressVPN contact support page, so I’m not sure how to communicate with you outside of this review..MidoryeVersion: 11.108.0

✓ Works until it doesn’tVPN addresses get “found out” . It happens. But if your VPN provider, Express VPN in my case, refuses to accept it and get a new range, you are stuffed. They have refused to fix it, even though Apple among others dont believe the IP location they are trying to SPoof..JnbofVersion: 11.55.0

✓ Good VPN... When it actually worksI’ve been using ExpressVPN for a few months now. When it’s connected and working properly it’s a pretty good service. Before the latest update I would occasionally have a connection drop, but it didn’t happen often enough to bother me. Since the update my iPhone is constantly disconnecting from the VPN servers. Doesn’t matter what server I connect to either. Sometimes when I unlock my phone it’ll have a hard time connecting back to the server and I’ll have to manually open the app and select a new one. Other times it’ll drop the connection while I’m using the internet. There is no warning for this. All of a sudden it just stops working and I have to disconnect and choose a new server. This happens at least 10x per day. My connection actually dropped while I was in the middle of typing this review. It’s incredibly frustrating. There’s also no kill switch in the app that I’m aware of so who knows if my info is being leaked. I understand every VPN service has connection issues from time to time but this is a constant thing. For the price of this service I expect much more out of it. I’ll be shopping around whenever my subscription expires..ChopUTDVersion: 7.0.0

✓ Kind of iffy?Been thinking on and off whether i should get a refund or not because the vpn does work, but some of my apps started to limit a few of their content and continues to be inaccessible until i delete the app, and furthermore, after a short period of time, my wifi got a lot worse when it was working just fine before getting the VPN..NinKachowVersion: 11.16.0

✓ Well deserved 1-star; hate and fear mongering; supports right wing propagandaExpress VPN is a sponsor of Ben Shapiro’s YouTube vitriol “show”. A purchase or good review for this app is a contribution to the spread of hate and xenophobia. I have also deleted express VPN from my PC today after learning they support providing a platform for racism and misinformation..Anonimity1112223334443Version: 10.0.3

✓ So disappointingSo 2022 I subscribed. Lots of teething problems but always quick to sort it via email. 2023 what a different company. My vpn does not work. I’ve reported it so many times I can’t count. I’m told to update - yes done that. Use a different protocol- yes done that. Use different location - yes done that. Now I’m told it’s a fault. They can’t tell me when it will be fixed. We are 8 weeks in. I pay a year in advance. So I asked for a two month refund. They stopped answering. Then when I said I’ll make a claim on my credit card they say it’s escalated to manager. Still waiting 18 days later. My advice do not purchase. If they refund me I’ll gladly update my review to say it’s been resolved. EDIT. EXPRESS VPN INVITE YOU TO EMAIL THEM AFTER YOU WRITE A REVIEW THEN IGNORE THAT EMAIL. THIS VPN DOES NOT WORK. DO NOT PURCHASE..LalalalatotVersion: 11.94.0

✓ Recent updates freezing and blocking all internetBeen using for 2-3 years but recent changes have made it every time I update the app whilst being connected it freezes and blocks all internet access, the most recent was the worse were I had to temporarily delete the app and remove express vpn permission in settings. It took me some time to realise that this was what I needed to do and was time consuming and inconvenient. I can update when not connected to the vpn but annoying to have to remember to disconnect before updating everything.Graeme 1303Version: 11.107.0

✓ Awful vpn, cannot stop subscriptionThis is the most deceptive von ever used. Subscripted before headed to China, but cannot use this vpn ever again and this app kept deducting $ from my Paypal account which I cannot access from China. Useless app, which looks powerful..平安好人好人平安Version: 11.76.0

✓ What am I missing here?None of the apps I use worked when the VPN was on...YantwersVersion: 11.119.0

✓ You can only cancel subscription via chat on the website.That’s definitely a fishy tactic to keep users around. All in all I have been satisfied. But I am using this review as a way to 1. Notify you of it. Because I am sure it will not be something most people appreciate. 2. Hopefully let Apple know of it, because there are many users like me who started using this service by downloading the app from the App Store and then converted to credit card subscription so they can use it on their Mac as well. Here’s the whole story: I started using this service with the iOS subscription. I then needed it on my Mac so I move to a CC subscription. Now I wanted to cancel it I went to the site. I search ‘cancel’ in the help section and there it was written that ‘Customer paying with credit card or Paypal will not see manage settings if they have already turned off automatic renewal. For further assistance please contact the express vpn support team via live chat. On the chat with the support person they I said I wanted to cancel my subscription. The rep told me ‘Thanks please bear with me for 2-3 minutes while I quickly review your accounts ‘ the immediately followed with asking why I was to leave the service. I replied that I find it a fishy tactic bit to provide with a cancel button. The rep then told me that there’s actually a way to do that. So I went ahead and did it. I still think it’s not cool..AmoselVersion: 7.4.5

✓ Taking my moneyI used it for a day then it didn’t work and I canceled my subscription but then it still took $20 out of my acc every month and it still does.Zaraiscrazyweird3Version: 11.10.0

✓ It works ok...I’ve been using express VPN for close to a year now in China, it works only sometimes. Some days it connects almost instantly, other days it takes half an hour to connect. Some days it won’t connect at all..TonyLin928627Version: 7.4.2

✓ DOES NOT WORKWhoever said this VPN worked is lying. It never connects to any server, ever. And to make matters worse, immediately after trying to connect, the app blocks all connection to the internet so your web browser is rendered useless. Only after rebooting will the internet work again. Also, the app blocks other VPNs from connecting. This app has malicious intent, avoid it at all costs..MullllllyVersion: 11.65.0

✓ Connection stability is mediocrePros: easy to use. lots of countries to select a server in. Cons: connections to servers are reasonable but do drop out. Servers become unavailable and you end up ping ponging your connection between alternative servers within the same country. I want a connection that is seamless and consistent. Another gripe is the dedicated vpn app takes over control of the iOS vpn switches, i.e. If I want to turn vpn off via the iOS switch, the dedicated vpn app will override your iOS selection and turn the vpn back on. You have to turn the vpn off via the dedicated vpn app. Why does the dedicated vpn app not complement the iOS app switches making the vpn connection (on/off) operable from both iOS and the app? Over all this is a straight forward easy to use vpn service but could do with some small improvements..I am late 4 work!Version: 7.4.4

✓ Hope for the best expect the worst.I’ve been with express for over 2 years whilst living in China, and I understand that China is known for its internet crackdowns, but paying nearly $100 compared to other vpn services is too much. Ive gone weeks before with no connection, when its claimed to be the best one for China, it drops constantly, and there are no added benefits for subscribing for another year, I have seen other comments that have complained about the same thing, would be nice to see some sort of reward for staying loyal. Other services have this. Problem with app saying its disconnected when it hasn’t, it completely stops the internet and I have to delete the app and re-download it to get my service back. Costumer service people though are great, always eager to help, a major reason for staying with Express for so long..JcatS1984Version: 7.4.3

✓ One of the worst vpn availableIt doesnt work at all.. reason I purchased was for my workplace and this piece of garbage app just tells u to wait and never connects...and for this month they charged my account even when I have cancelled the subscription.Its_abhi$hekVersion: 11.125.0

✓ Trying to trick people into signing up?Downloaded the app. My email was rejected when I tried to sign up for the free 7 day trial account. Contacted the support who suggested perhaps there was too many trial requests from my location and trying to prevent abuse...and recommended I subscribed to the paid version straightaway. Sounds like a scam. Very disappointed..TBo_LVersion: 7.3.8

✓ Dishonest process to cancel subscriptionThe website requires you to “cancel automatic renewal” three times before it is actioned. After the second time it confirms you have to make a payment before your next renewal date to keep your subscription active. This reads like a confirmation your account is no longer active unless you pay. However, they are still keeping it active despite this message. You are meant to click “cancel automatic renewal” again to action it even though there is nothing on the screen to clarify this. That is dishonest and sneaky And getting a refund for the subsequent unauthorised payments is a nightmare..RenostoreVersion: 11.106.0

✓ Useless for ChinaHardly ever connects in China, maybe you get lucky for a couple days after an update but then it will never be able to connect again. Really tired of getting the same response from tech support about making sure the app is the latest update and try these locations... basically, for China, you’re buying a service that maybe will work for 2-3 days and then wait a month for a new update to be released and repeat the process, all for top dollar..Cwal717Version: 8.2.3

✓ Your technology is too weakYour technology is too weak, and you will fail when China meets！.Flyguy&buzzVersion: 11.68.0

✓ Good for the west onlyI have been living in china for the past year and I have to say that the service has been worse than pretty all of the free VPN’s I’ve tried. Even the free ones go down on the national holidays, then get fixed within a week; the only difference is that express costs £100 for two years! Their support is good and in the UK where I’m from, it works flawlessly and it’s really good. Unfortunately, I can’t use it in china almost at all. The connection ratio is like 20:80 it almost never works and when it does it usually disconnects within half an hour. Contacting support makes no difference, you just get copy and pasted answers. I wouldn’t recommend this VPN for china. They parade around how secure it is but at least make it work first and THEN make it secure! Try VPN360 or Astrill for a good, reliable service :).Not terrible, atrociousVersion: 7.4.0

✓ It never worksThe new update today still just never works !.Hello22hello22Version: 11.68.0

✓ Why dues this scam app have 5 star reviews?It doesn’t work at all. Blocked by all sportsbooks and will bill you 135 a year anyway. There needs to be a class action lawsuit now!!!!! I attempted connections to bet365 and the scorebet app maybe 50-60 times, all failed. Also , they would have been winning bets. There needs to be justice, somebody needs to sue this scam company into the ground..Bart6743355Version: 11.125.0

✓ Great... when it worksBeen in and out of China for a year, Express VPN works 25% of the time. When it works it’s awesome. But it only really works when they release an update - and then two or three days after the update is released, it stops working again. The real shame, is that there are other FREE VPNs that although aren’t as quick, work 90% of the time. Honestly, I’ve pretty much given up wasting 5-10 minutes of my time trying to connect to Express VPN especially when there’s a strong chance it’s not going to connect anyway. I’ve contacted their support team a few times, tried all the recommended locations, and after a year or so of using it (following their best practice), I will likely subscribe to a different VPN provider in China..ChinaLivinVersion: 7.4.4

✓ Ok, has problems.I’m only giving it two stars, because it has problems. I’ve been running the vpn for six months. And it often goes through stages of disconnecting, and you’re waiting for it to connect when you open your phone. I’ve switch servers, and it does it on every server. I’ve messed with their setting. And there is no smooth running in the background. It often feels like you’re fighting it to stay connected. And it often lags my internet speeds. And requires me to shut it off. I paid 100$ for a year. And I regret it everyday. I often hear how well other vpn are working for people and become jealous. The flip side. “When” it works. It does it’s job. Google often check to see if you’re a bot because it routes traffic. Over all, the vpn is marginal at best. Definitely not worth the steep cost. There customer service will reach out to you, to try and help. But their service should just work in the background. iPhones are made for vpn, and if you cannot have your vpn work in the background smoothly. You’ve failed..JojobearbuddyVersion: 8.5.0

✓ Not reliable enough for China usersBeen living in China for over 5 years and using this service for the last 3. At first it was excellent but from 2019 and definitely 2020 it is just not reliable enough. It seems that as soon as China has some sort of ‘activity’ there goes the VPN for several days until an update is released that resolves the problem. I’m still using it (this time only renewed for 6 months, not a year) because the interface is easy to use and quite frankly I’m not sure how much longer I’ll stay here, but if I was staying more long term I would definitely change. Of all my friends who were using it, and recommended it to me, I’m the only one still using it. Interestingly, random free VPN service providers have been more reliable and I find I’m using them more often. Adverts are plastered all over the internet that this is the No. 1 VPN provider in China. I would seriously doubt that claim, but if it is, it is no wonder that China goes after it..Aus in transitVersion: 8.1.0

✓ Variable performanceGood app but found it was slow and didn’t always connect when travelling through Australia and didn’t connect at all in China. The China experience was with hotel wifi so that could ha e been the problem. I do like the way it automatically turns on when connecting to wifi to prevent that initial burst. Did find some leakage as I could communicate with other devices on the same subnet by addressing them with their IP address. Overall I will keep using it..Peter 9182Version: 6.8.0

✓ Scam - took my card info and sold itDO NOT BUY On the same day that I entered my card info to buy this vpn I suddenly got random amount of money taken from my bank account. It didn’t happen when I went online shopping before the app. SO it definitely had something to do with them..Anonymous-realVersion: 11.119.0

✓ EXPRESS RIP OFFI use to be a big fan of Express VPN... now I am a big hater! When I had my account before the time the COVID-19 started... I travelled all over the world. Express VPN gave me the sense of security and confidence they had offered. I let my subscription expire since no more traveling... but things have changed again. So now I need to travel... so Express VPN came to mind and I opened my account again. My mistake... the app worked smoothly before... no connection problems... just a simple list of cities of the connections areas that I could choose from. Now... I don’t get connected... I cannot use the internet or connect properly because the VPN is not connecting. I cannot use another city location because it only shows what it thinks is the best. Once again... too many upgrades have ruined the perfect recipe for satisfaction. You took a great app and made it into a mediocre app like do many other apps that are already out there. I am just waiting for my subscription to expire... then I will find the right app that does the job as it states..Doc MichaelVersion: 11.13.1

✓ They’re scammersHi, just came to my attention after I cancelled my subscription twice, because they still charged me after the first time I cancelled, over a year ago that they have still be charging me. I’m down over 300 dollars because of these scammers. And best yet, the service didn’t even work. Don’t waste your time downloading this app..Rmmg97Version: 7.1.0

✓ Awful ServiceI have lived in China for 4 months. I was told that ExpressVPN was the best VPN to use, so I purchased an annual subscription and am sorely regretting it given the cost. Free VPN’s work better than this and stay connected for longer. Even when express has worked, it disconnects all the time. It’s so slow, I can barely load webpages. It works better on data than on WiFi. I understand that China have regular security updates, but ExpressVPN are not delivering a good service in comparison to other VPN’s. Last month, I attempted to contact support. Upon finding out I was based in China, I was given generic response emails. I’m not even sure if I spoke to a real human as I received such polished information with no help or relevance and no one answered my questions. If you’re coming to China, this isn’t the VPN that you should get, I promise you that. Myself and my colleagues all feel we have wasted our money..EntwinedstarsxxVersion: 7.4.5

✓ Waste of $DO NOT BUY! Good reviews were 4 years and this is not working in Mainland China anymore..AnanovaleeVersion: 11.65.0

✓ Cancelled after being loyal customer for yearsAfter requesting this BASIC feature for YEARS with customer support, you have still not implemented a simple DARK MODE in your app. This is something that EVERY other app on my phone has, and your app is literally ONE screen making it far easier to implement than most other apps. Clearly ExpressVPN care very little about their customers and prefer them to use their app less and less until they cancel and use a competitor. I have had enough with the blinding white eye-strain and false promises from customer support, so I’ve cancelled after being loyal for years and have gone elsewhere. Well done for not listening to simple requests from your loyal customers about how your app is negatively affecting their health. Ridiculous..Questionable SaladVersion: 11.65.0

✓ Renewal ScamThey make it hard to cancel their subscription by reenabling the service and charges without your permission. Look it up on Reddit. It’s a scam..AllennnnnnzzzzzzzzzzzzzzzzVersion: 11.119.0

✓ Not the best VPN for China!I’ve just read a review about a user in China so I’d also like to share my experience of using this vpn. It’s totally unreliable. It connects on average 6 days out of 10 (if you’re lucky!). I’ve been left without a vpn for up to 8 days on several occasions over the past two years when my colleagues who are using another cheaper one (I suppose I’m not allowed to mention the name!) have remained connected over the same time period. It’s been a real hassle and inconvenience to have to rely on your services! I have to reconfigure on a daily or biweekly basis; this is often ineffective. I’ve followed all the other required instructions but to no avail. It’s not like me to leave bad reviews but since you claim to be able to provide a service to your customers and charge quite a lot for it, I believe the public deserves the truth. A free vpn that I found in my App Store actually connects when yours is ineffective! It’s obviously not very powerful but it does connect and has been a lifesaver for me. Needless to say I’m not the only in this situation and would like a refund! Lol! I suppose not all wishes come true! :).QwsdfgcvhnkhffhuVersion: 8.2.1

✓ This does not work in ChinaHave been trying two days ever since i downloaded this app and I have never been able to connected even once. I tried all the steps in instructions. Pretty much useless and waste of money..Nickname_123;)3$:!Version: 11.119.0

VPN ExpressVPN - Fast & Secure works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact VPN ExpressVPN - Fast & Secure.