U.S. Bank ReliaCard Negative Reviews

U.S. Bank ReliaCard App Complaints & User Negative Comments 2024

U.S. Bank ReliaCard app received 19 complaints, negative comments and reviews by users. Have you ever had a bad experience using U.S. Bank ReliaCard? Can you share your negative thoughts about u.s. bank reliacard?

U.S. Bank ReliaCard for Negative User Reviews

✓ Poor UI, hidden chargesApp has very poor ui. Settings don’t save when you change them, there’s a huge notification on the page after you log in that is 90% white blank space and can’t be closed. These are very simple things that should be fixed immediately, in fact it’s not acceptable for them to be present in the first place. On top of this, the TOS lied about charging you for transfers. Originally it would give you a certain number of free transfers a month before it would begin charging you a few bucks to transfer. However, it has charged me every single time I transferred funds. Once fixed this will go to five stars, since it’s a very quick way to check balance and the transfer system, despite stealing my money, works fine..NandjdonnbehjxjcbnrrVersion: 7.0.18

✓ RidiculousWhile the customer service is great for the initial call, just hope you don’t need to change your address. I changed mine and they locked my account up with no notification from them. I called and was told I needed to fax proof of residency, which I did 4 days ago and I’m still waiting for them to release the hold on the account... Almost a month and additional faxes later, the card is still locked up. Apparently, this is being held up because of the “offline team” taking their sweet time. You CANNOT speak to a supervision or anyone else in a position of authority. I get the same answers over and over, “the offline team has noted they’ve received your fax and it’ll be next Friday”, I’ve heard this for 3 solid weeks now!!! Somethings gotta give!!! A month later and still waiting! Can’t pay rent, can’t pay my bills and can’t feed my family. As if the pandemic wasn’t enough, the handling of this situation on their part has created new hardships..Nina2fourVersion: 6.14

✓ Surprisingly basic and a bit behindNot a bad app if you simply want to view your last few weeks of transactions, however, if you’re looking for anything more detailed for that, or even, heaven forbid, would like to print statements, individual transaction information or anything older than 3 weeks you may as well give up and call it a day. Oh, and whatever you are trying to look at, be quick! Once the app times out it’s necessary to completely close out, usually two or three times back to back and then you’ve got a decent chance of finally being able to log back in successfully..BobbythemechanicVersion: 7.0.63

✓ Card is good, app not so muchI have had the card for child support for a few years now. The card is great in itself but, lately the app, has been horrible. I have tried to sign in several times over the last several weeks and keep getting the message that there is something wrong on their end and it should be resolved shortly. After several weeks, I have uninstalled the app reinstalled it shut my phone off turned it back on did everything possible and still receiving the same message. If I want to know my balance or any transactions, I have to go through the website. It gets really frustrating..Dozersmom80Version: 7.0.64

✓ It’s basic and historically it’s difficult to access your whole balanceHowever it’s those same security features that will prevent someone from withdrawing your entire balance if they get their hands on your card and have decidedly bad intentions ...well... this card has a number of fail safe measures in place to help your money ... remain your money. The benefits of having any account are associated with the great and not so great things like no fee money transfers and again the fees that are associated with using your card at most locations. They have options and if It wasn’t the bank utilized by the department of Labor and industry for the pandemic unemployment assistance I wouldn’t have known a thing concerning this card and I honestly could go my whole life without feeling compelled to know about or use this card it’s nothing special it’s a hassle actually but A1 security..Dffttyy yoooVersion: 7.0.18

✓ Stolen cardDoesn’t deserve even 1 but can’t post without it. So you slid on by a hair US bank . Way over the 7-10days mark they claim to take. I had my information stolen have yet to receive the replacement card nor the funds that were taken. Plus my app barely works. Kind of hard to do anything with my children and their support with no card. Placed an order for a replacement one over 4weeks ago I receive a new pin for said card weekly (all different) but still no card. Not to mention the bull crap going on with my personal US bank account. Needless to say very disappointed in everything about this bank and I will gladly not recommend it to anyone, anymore. Will be closing accounts down as soon as my money is replaced even..HeavyistheCrownVersion: 7.0.54

✓ Missing featuresI downloaded this application simply to deposit checks into the account. After I looked at the examples of the application I went forward in order to deposit my checks and the features completely missing. I tried contacting customer service to see what my next steps were but all I received were prompts from a machine. If you want this app to simply check your balance that’s all this is good for otherwise you can call the number on the card and get text to your phone even simpler than signing into the app. It’s a cheapskate app that a US bank didn’t put any efforts into for there prepaid customers. I don’t think it’s entirely fancy like the app they have for the other people who actually bank with US..RichelleSeamsterVersion: 6.13

✓ I can’t rely on themGovernment locked my account Sept 2nd Card locked by Relia...COOL BEANS. Sent proof to GOVERNMENT via fax (Id, Social, W2) Sept 3rd Government opens account Sept 14th funds are now being added to Relia card again. I go to use my card, still blocked. Called Relia, just to find out that me proving myself to government & the treasury isn’t enough, I gotta send proof to the cardholder service. Why? Not sure, didn’t have to send proof to start, and they still update my account when the government sends money (til this day) Sent the fax (ID, social, W2), did the selfie, all denied. They said I had to zoom in. Sent the zoomed in fax (ID, social, W2) denied for no real reason. Everything is clear as day. I’ve lost my house, moved my kids away from me into a new city with distant family, and I’m currently sleeping in my friends car. Great job Relia card. The absolute worst experience ever. It’s Oct 17th and I have over 4k sitting that I can’t touch & they keep adding & accepting money. Did everything I could possibly do & nothing. I haven’t had a decent meal in a month, I can barely sleep, and it’s getting cold out. I really want to thank Donald Trump for acting swiftly & blah blah blah. Biden for President, cause this ain’t it... Us Bank Relia Card yall failed this country.WegottadobetterrrrVersion: 6.14

✓ Online appThe app for relia card is a joke. 1. They way transaction are shown is extremely confusing, showing every transaction 3 times is stupid to say the lest! 1st one is shows the charge then 2nd one shows it going back and 3rd one for showing the withdrawal finalized. 2. Would not allow my iPhone to remember my user name and password. 3rd when ever they did there last update it forgot my user name and so did I and when trying to recover it. The app kept giving me error with my security answers which I know for a fact they where correct! And in order to get access so an hour and half later on the phone I can finally get access... looks like the new update allows for Face ID so that a nice change but the hassle to finally get it is ridiculous. This is a joke of a bank app..IsbwbwiVersion: 6.02

✓ Terrible AppI been locked out of my account for almost 3 months. All i did was change my address because i moved they locked my card up because of that!!! This app is a joke. Dont change anything on here or they will lock you out of it. Keeps saying in read mode, i had to report them to BBB because noone was telling me why it was locked. A day after i reported them they left a voicemail stating they cant accept my id bc its outdated, they could be sending a letter or email to let me know but they didnt until bbb got a hold of them. This is utter ridiculous to hold someones own money bc of a changed address? Wowww is all i got to say. System is a joke and none help you! Do yourself a favor go threw your own bank account set up direct deposit do not go with reliacard bc eventually when you change anything you will be locked out!.Crissie2021Version: 7.0.49

✓ Terrible awful horribleI wish I could give this whole entity no stars.. I am grateful for SOME way and platform to receive and manage money, but people ought to go with their local banks in which they are familiar with their services, and their money is supporting their local economy. ReliaCard systems are not accessible to transfer money to the places you need to- I have been hung up more than three times by ReliaCard customer service because I’ve wanted to transfer my money to my local bank- apparently they don’t know how or don’t want you to do this- and you cannot transfer very much money via this app.. How am I suppose to pay bills if the whole amount cannot be transferred?! You can’t get a money order in case you need one to pay those expensive bills, it’s just not possible. My whole experience with this platform, app, and especially customer service of the ReliaCard has been frustrating. I’ve had to call them eight times- and the last four I’ve been hung up on- the last one after waiting 45 minutes for an answer to a question they had to ask their supervisor. Shame on the government and the people who designed this money system. Because most of the people who need it, need this precious money accessible, need an easy platform to navigate during difficult times. This is a stressful and frustrating entity. Transfers take forever and in out world today that is a huge setback as well.. Very sad about the restrictions and design of this application.129lilyVersion: 7.0.18

✓ Only had you for 1 year out of my 13 years for child supportI am still waiting for my new card since last Saturday, May 21, 2022. I should have already received it. Should have gotten at the latest of Friday, May 27, 2022. I have been waiting and have been getting transaction notices since that time stating that I have at least 40 transactions that have taken place since that order. I have not been using the card and that I have not made absolutely no transactions of any purchases whatsoever but shows that there has been over 40 transaction in 1 weeks time. I am getting rid of this account because it is falsely being used and there is no such way that I have made that many purchases in the short period of time!!.Sassy Cassie0805Version: 7.0.70

✓ It worksStupid screens First - you pick the bank you want to transfer to (it defaults to a blank). When you open the screen to choose a bank (I only have one entered) it shows as a red X. When I first saw that I backed out thinking I did something wrong that my bank had a red X. I would expect a green check or X if it is ok to use. Second - you must either remember or write down the amount you want to transfer. Your balance shows on first page but when you go to the page to execute the transfer, no balance is visible. The first time I did a transfer, I had to go back to make sure I had the full balance. The app works, but it could be more intelligently presented.Pittsburgh diggeVersion: 6.07

✓ Buggy app + atrocious customer serviceEvery time I've tried to sign in, an error pops up that reads "There's a problem on our end". I even tried signing in on PC and it kept telling me I had the wrong password when I KNEW it was the right one, and it continued to tell me that even after resetting the password, to the point where my card was completely locked because I failed too many times. I go to call the number on the back of my card to get it unlocked, and someone did answer surprisingly quick, however as we just began to get things rolling (information, what I need help with, ect) the representative HUNG UP ON ME! I know for a fact he hung up on me intentionally because I could audibly hear him put the handset (or whatever it's called) back down on the phone set. I called again and waited a whopping 2 HOURS before giving up. I have been trying every day since and still can't reach someone. This is incredibly frustrating. I need access to my money NOW, I really depend on it..WilliamT2005Version: 7.0.64

✓ Money is missingThis card and app make it so easy for hackers and identity thieves, especially ones you think are your friends, to hijack your account and steal funds. When I call the number on the back, it’s not for pandemic unemployment, so they don’t want to help me, when I call the number this app tells me to call, and it does every time I try to log on because someone keeps taking off my security questions and password, I feel like I’m not even talking to a ReliaCard employee. I’ve done everything I could. I called the police who talked in circles until they finally convinced me there’s nothing they can do, I’ve called customer service, I’ve called the merchants where the bogus transactions take place, and I never get any money put back in my account. And from the very get go. I have chosen the option for my funds to be deposited into my checking account but it never goes in. It just goes onto this stupid unsafe card. I have ordered a new card twice already so the numbers will be different but if my phone is hacked, what good is that doing. I’ll prob never see that money again. Thanks ReliaCard! And to the girl whining about taking money out of an ATM, choose checking. Jesus there are only like 3 or 4 options right? You’d think just by process of elimination you’d have arrived at the solution..DarterianVersion: 6.15

✓ They asked for it…If you can avoid this bank, id suggest doing just that. They simply refuse to allow me to dictate where i transfer my money. And the extremely limited information that is presented as a transaction history is laughable. In many instances I am unable to recognize a vendor that i am quite familiar with because it is for some reason re-named (on the ReliaCard side) what looks like a random string of letters. There is no way to do a transfer of money “in minutes”. Only the 2-3 business days way. Because i love not having access to my funds for days at a time! And the transfer is only able to be completed after entering the transfer amount and selecting the “to” and “from” account numbers, as is normal, but the trick is that i have to then click the blue help button in the top right corner, not to get help or answer a burning question but to enable the actual “Transfer $ ##.## Now” button. Otherwise pushing the “Transfer Now” link/button will not do anything, without first clicking the “help” icon, following the accounts/amount input… so yeah, they're not my favorite bank. I Hope this helps somebody or otherwise nudges their website staff toward some helpful improvements. BTW i don’t usually review apps but they certainly, literally asked me to. You’re welcome, ReliaCard..AbrokenbohnVersion: 7.0.53

✓ No options!There’s not much you can do in the app. All you can do is see your balance, transfer funds, and report the card lost or stolen. You can’t look at the individual transactions and get any valuable info or dispute a purchase. Plus, it doesn’t even show all of the transactions! I’ve seen money pending that I didn’t take out and then it disappears and there’s not much you can do about any of it. I have a lot of transactions that I didn’t authorize and there’s no way to find out where they came from. It doesn’t even give you the option to lock the card! The app definitely could use some kind of revamp or update to give it more features that put control into the hands of the cardholder….ZiNcK iNc.Version: 7.0.79

✓ Functional but NOT SAFE!!!I’ve been using this car since the pandemic and I have had large sums of money stolen from me through this app. Somehow somebody went in and was able to change my password my email account and all the security questions. This of course completely locked me out of the account and allowed the hacker the ability to go in and out of this card and my account without my knowing and transfer large sums of money. Fraud protection is an absolute joke with this card and this app. No one is helping me recover my lost funds there is no security whatsoever! For this to be a card and an application to service America during this pandemic why on earth would there be one phone number for every need. This keeps customers on the phone for hours and hours at a time only to deal with the customer service rep that has no idea how to help you. I have filed a police report I have done every possible thing I’m supposed to do to recover the funds I desperately need. And I am not able to get any help ANYWHERE!!! And the theft was done through this app. I think this app is functional but it is definitely not safe..Savage tenorVersion: 6.14

✓ Over all very poor bank and set upThere are so many things wrong with this bank, its system and how it’s set up. I have this card to use for my unemployment. First of all, if you work in two different states, you have to use two different cards and create two different accounts. It will not let you add a second card to your account. This is very inconvenient. Next, it is not set up to allow you to do bank transfers in every state. And one state I can transfer funds direct to my bank account and in another state I have to go withdraw money from an ATM or get a cash advance and then take it to my bank to deposit it. Once again, very inconvenient. Also, If you are transferring money from your ReliaCard account to your bank account you can only make ONE FREE transfer to your bank a month. You will be charged for all other transfers.I do not recommend using this card or getting this card. It is a lot easier if you just set up your unemployment to go directly to your bank account. Yes you might have to wait a few extra days for your deposit, but you would have to wait 3 to 5 days if you are doing a transfer from your ReliaCard to your bank account anyhow. It is less hassle and a lot more convenient than using this card!.HunterwillieVersion: 7.0.69

U.S. Bank ReliaCard works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact U.S. Bank ReliaCard.