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Insomnia Cookies App Complaints & User Negative Comments 2024
Insomnia Cookies app received 35 complaints, negative comments and reviews by users. Have you ever had a bad experience using Insomnia Cookies? Can you share your negative thoughts about insomnia cookies?
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Insomnia Cookies for Negative User Reviews
✓ Online ordering never worksEvery time I try to order online for pickup, the error message pops up saying to schedule 15 minutes or longer in advance. It is automatically set to 15 minutes. So I try to schedule it for 30 minutes in advance. Same message. I have even set it for 3 hours in advance and it still doesn’t work. My store never has the vegan cookies on hand, so I order in advance to skip the wait time. But the app makes that impossible when it never works..Version: 6.1.3
✓ Great cookies imperfect appAnnoying time consuming problems with the app itself. If you change from delivery or carry out it clears your cart even if there is only 1 store near you. Dead scrolling zones on the order review page can leave you flicking up all over the screen until you get lucky and it goes down to the place order button. The modify order button doesn’t seem to work because it doesn’t update the order so you have to remove the product and go find it in the menu..Version: 6.0.8
✓ Great cookies, poor appLove their cookies, and although we had a problem with our order once, they quickly gave us a refund once contacted by email. But the app! I'm having so many problems with it. Every time I attempt to use it, the app kicks me out to their website to enter my email and password, then a "verification" picture test of how many fire engines or logs there are in pictures (INCREDIBLY insulting and annoying on a retail site), and then I have to enter my address and credit card information again even though I'm signed in. I give up on using the app. There's too many hoops for me to leap through just to get cookies..Version: 6.0.7
✓ Love Insomnia, but improve the appI love ordering insomnia but haven’t much since I moved off campus. I guess the apartment building is hard to find (although other deliveries have no problem), but there isn’t enough space in the app to give directions that would help. The tracking feature gets all screwed up a lot and so figuring out where they’re lost is hard. A driver didn’t even contact me once, just dropped it off at the wrong building that even had the wrong number on the door, but I took me forever to figure that out..Version: 5.31.0
✓ The bare minimumThe app does the bare minimum of letting you place and track your orders, along with viewing your loyalty rewards, but it does not let you use Apple Pay, or even auto-fill using it. All the promotions are still sent through email and cannot be viewed through the app, so while I can order, I still have to do all the other work myself searching through many different apps instead of having the functionality just be integrated with the app like every other quality food service..Version: 5.22.0
✓ Cookies are wonderful but…The cookies are amazing!!!! However…. Have ordered a couple times recently when order will say baking, or out for delivery & never arrives. Call takes you to a call center who then will tell you the store is closed. They do refund your order, but an update to the app not allowing you to order at all would be preferred. They offer you no compensation for their error. I would suggest either fixing the app to not allow ordering at all if the store is closed, or at least compensate your customers accordingly for bad customer service..Version: 5.32.0
✓ DO NOT ORDER FROM THEM.You know, it’s very sad to see a company that I used to love so much be on the decline. Every time I order, I order an ice cream and 4+ cookies. I tip the deliverers and it’s a good experience. Tonight, I ordered my usual and was delivered 3 cookies, when my receipt clearly says 4. How does something like this get overlooked? Maybe because the people in the shop are on their phones, standing around talking, not doing things to produce their best work. Now the missing cookie is not really the problem, it’s the customer service. I call insomnia cookies to let them know about the mistake and to see what they’re going to do about it. The lady on the receiving end was EXTREMELY rude. Extremely. She almost made it seem as if it was my fault that THEY made the mistake. Really? Then she said if I wanted my extra cookie, it would take an hour, really?! Smh. I’m putting my money into your business and you want to tell me a cookie is going to take an hour? I definitely will not be buying from them ever again. How incredibly rude and ridiculous to make a valued customer feel like that? In a world where a lot of people are unemployed, I’m employing this company and they want to tell me I must wait an hour for THEIR mistake? Smh. BOYCOTTED. Get it together..Version: 5.31.0
✓ Frustrating appI spent 20 minutes trying to get this app to work, and finally deleted it in frustration. I was trying to order cookies for my girlfriend and her family. Every time I navigated away from the screen, or press, one of the up or down arrows to change something, it would forget everything I’ve already entered. When I tried to pay, Apple Pay wouldn’t work. After re-entering things, at least half a dozen times from scratch, including delivery, instructions, and special note, since it was a gift, I gave up.Version: 6.1.15
✓ Good Cookies, Terrible AppThe cookies are great, the app is a mess. There’s been several times that I’ve wanted to order cookies but literally wasn’t able to. Here’s just some of the issues I’ve had: If you get logged out, there’s like a 50-50 shot on whether or not you’ll be able to log back in. Today when I tried to order, I literally could not find a cart or checkout button. Like…I’ve ordered from the app several times, this wasn’t user error, it literally just *wasn't there*. There have been several times where I’m trying to pick out cookies for a box and the list won’t pull up. I genuinely do not understand how a company in 2022 that relies on food delivery has an app that is this bad. Spring for an app developer/app company that can make something that’s not just a lazy copy of your equally bad website. I promise you it’ll pay for itself when people can actually order your product..Version: 6.0.8
✓ I detest this appLet me just say how much I hate this app. There is a helpful GPS feature that auto-populates your delivery address. It always gets my address wrong. Then I have to manually type my exact address in. If that alone was it then that would be a minor annoyance but what happens is that GPS kicks in again after you go to the next screen to finalize your order and….changes it to the wrong address…. Then I have to change it again. And again. Like three times until I submit it and then must make sure the submitted delivery has the correct address. The most recent order I did NOT catch and I had to then call Insomnia to have them manually change the address of my order to prevent it from going to the wrong place. Now I have great neighbors. Very honest who will walk a package over to me if it’s misdelivered, but cookies….no way. The temptation is too great. So Insomnia. Fix your overzealous app and stop it from constantly trying to deliver my orders to the wrong address!!!.Version: 6.1.14
✓ Good cookies, bad appMy family loves these cookies, in order to get and use most deals you have to order through the app. Ordering would be so much easier without trying to navigate. Choose cookies, attempt to add to cart, choose pick up or delivery, choose pickup, back to the menu, check cart, cart is empty. Choose cookies, add to cart, cart is empty. Choose cookies add to cart, now all 3 orders show. Delete duplicates, all cookies accounted for, pay, get email, ordered duplicates. Attempt to call store, it’s a call center, they can’t help. Decide to be smart and choose pickup ahead of time. Choose cookies, attempt to add to cart, pickup or delivery, choose pickup, cart is empty, add cookies again..Version: 6.1.2
✓ GREAT COOKIES TERRIBLE WEBSITE!When I have the munchies and I am in desperate need of these crack cookies! The website will not locate my local store ... I would call the local store but if you look up your local store number on google it gives you their 1-800 customer service number to call reps that aren't able to transfer you to the store ... or take your order :( I'm truly , truly sadden by the lack of user friendliness. With all that being said I love these cookies so much that I finally got the website to work on my phone but they defiantly need to do updates .., the website glitches allot especially the cookie tracker.Version: 5.6.3
✓ Stole my moneyThis app does not work and the website isn’t any better. I decided to try and change my payment method so I could renew my cookie magic. It won’t let me. The number pad just stays up instead of letting me confirm. So I went to the website. There’s no option to change my payment method on the website. So I added cookie magic to my cart. I added my payment method in the cart. I clicked “place order” on the cookie magic subscription “customer card cannot be found” I made the mistake of clicking again because it didn’t make sense; my card had money on it. I decided to check my bank account and they had put preauthorization charges on my account TWICE but did not renew my membership. It’s unacceptable that they make it so difficult to contact them about issues with the higher ups. Don’t use this app and maybe don’t even buy from the store..Version: 6.1.12
✓ Review for App - not cookiesThese cookies are AMAZING. 5🌟. HOWEVER, I can only order them about 20% of the time I’m craving them because the app has so many problems. It used to be that the checkout page stalled. (I gave up on about 5 orders during this “era” of the app). Apparently checkout is fixed (per updated app notes) but now all prices are 0.00 and so you can’t even get to the checkout screen. Seriously this is such a good product - but the unfunctional app kills most of my would-be purchases. I was craving these yesterday and thought “ surely they’ll fix this issue by tomorrow“ After all it’s been nearly 24 hours. But nope., App is still not functional. 😢.Version: 6.1.9
✓ Please fixIt’s super-annoying that you are made to pick the pick up time at the beginning of the process. Inevitably by the time you pick your cookies, the app makes you choose a later pick up time. If you could have the pick up time selection at the END of the order, it would work much better. And… if you are inputting a new credit card & your pick up time is invalid, the app doesn’t remember all the credit card info you just inputted. You have to go all the way back to re-select the pick up time & then hurry to input your new credit card info before it decides to prompt you for a new pickup time again. Grrr..Version: 6.0.1
✓ Doesn’t save card info!The cookies are delicious, BUT, the app doesn’t save card info. The whole point of ordering cookies when the urge strikes is convenience! This is twice now I want to get cookies stat and my card info wasn’t there. So totally lost the desire when I had to go find my stupid card and put in all the info. 8 days later... my cookies still haven’t been delivered and when you enter tracking information in the app “oops something went wrong” unable to track your order 😒.Version: 5.31.0
✓ App doesn’t work for me and hours are not good at locationApp just shows spinning cookie. Will not add my payment info. I’ve missed out on so many rewards because I had to go in person and the staff at the new Fairfax location don’t know how to add my rewards account. The local Fairfax location opens at 11. I get they are trying to get the local college but so many offices would kill for these cookies. I can’t leave late to get to work late. If I could get these at 8 or 9am I’d be placing over $100 every day. Also- what college kid is going to pay $2.50 for one cookie when they can then on campus as part of their meal at the all you can eat cafe? They should open earlier to accommodate families and businesses. You know- people who actually have money to buy these cookies..Version: 6.0.8
✓ Broken loginMy login works fine on the website, but doesn't work in the app. Attempted to login multiple times (including captchas) with the same user/password in my keychain that worked on the website, none worked, now my account is locked. Also creating an account in the app doesn’t link with your keychain (no hide my email, no suggested strong passwords, no automatically saving your new username/password). Authentication needs work. The rest of the app is probably great, but I wouldn’t know because I can’t cross that barrier to entry 🤷♂️.Version: 6.1.14
✓ I can’t order anything.I spent 10 dollars for CookieMagic which I would’ve completely been fine with if I could actually order some cookies. Every time I submit an order I can’t have it delivered ASAP because I need to change the order to allow the cookies to bake, and if I change it to any other time, I still get red text telling me to move my delivery time by 15 minutes, and the time goes to 00:00, even if it is two days from now. I don’t really understand why, but also every single time I manage to successfully order, nobody is available to drive in the area and I get refunded, and I don’t get any notification on the app or by text, it’s just through my email. Either way, I can’t even rate the cookies because they haven’t refunded me the 70 dollars yet, and the UX on the app is extremely frustrating. Try somewhere else for a better in-app experience..Version: 6.0.8
✓ Sad and frustrating :(Honestly, this is one of the worst apps I’ve used which is saying a lot in comparison to the awful games that come out sometimes. Unfortunately the app has too many problems to list, but I think the biggest one is that it actually doesn’t connect to your account at all, even when it says you’re signed in. In order to have your account working you need you email to be set up in your profile, yet you’re unable to add an email address even though it’s the only required piece of information. The cookie tracker doesn’t work at all. And recently, the app repeatedly says my card has been flagged for fraud when the purchase wasn’t even declined with my bank and it’s simply not true. It’s hard because the rest of the business is functioning well, but in this day and with their emphasis on delivery it’s hard when there’s no functioning mobile presence..Version: 6.0.8
✓ Sets Poor Delivery ExpectationsI LOVE INSOMNIA COOKIES, but the app and cookie tracker is poorly designed with no expected delivery time listed on the tracker on confirmation email which makes the tracking process much less helpful. I waited over an hour for a status update for my last order and called the call center only for them to tell me they couldn’t get in touch with the store to find out what happened. My first time ordering was fine, but every order through the app since has been worse. My order today while it showed up very promptly, it showed up while the tracker said my order was still baking even after refreshing it several times bc I wanted to make sure I’d be back from walking my dog by the time it came. I will no longer be using the app to make purchases. Serious updates needed..Version: 5.9.1
✓ No options not goodThere are specialty cookies that I wanted to order and volume and there are no volume discounts there are no box sets or any other way to add them other than one cookie at a time I don’t like that. Also there was a coupon out there for 20% off I tried to use it and the website would not allow it I ordered exactly what it said to order on the website a 2for cookie gift box and yet it would not take the 20% off doesn’t make a customer happy.Version: 5.9.1
✓ Poorly designed appUpdate: Ordered again and last time, it did not let me sign in with my already existing account. It says no account found but when I try to sign up, it says there’s already an account. This is really annoying. Who are the developers of this app? Why can’t you improve it? What a crappy app!! I just placed an order and you can’t automatically track it. Once you exit, you lose the order you placed and you need a tracking number. Can’t even log in with Facebook like I did on the website. Now I don’t know where my order is. I want to just cancel it and get a refund. I will never be using this again..Version: 4.21.0
✓ SO many glitches!I love Insomnia Cookies but the app needs to be updated desperately. I can't view my previous orders on the mobile app anymore, they don't load at all and when I signed up for the monthly Cookie Magic subscription I could only use it on the website, it didn't even register on the app that I was a member. Tracking never works correctly -- it usually says baking until I've received my order, then it will change. However the map is completely pointless because it zooms in on a random location not even close to where I am and doesn't ever show where the delivery driver is or even a location close to it. It's odd that they can't figure this technology out when Domino's tracking does exactly what Insomnia's app claims to do. I've also been kicked out of the app and it's frozen on me a few times while trying to place an order. Please update this!.Version: 5.32.0
✓ It’s good but some fixes need to be made.The app is pretty good but there are a few bugs such as: when I try to order my past favorite order it won’t go through because it says I need to enter my name but there isn’t a slot to put my name. Sometimes when I try to do the order the normal way of manually selecting the items when I’m in the checkout menu the address is missing. Lastly if there can be an option to add text alerts when the cookies are on the way and also when the driver is on your street..Version: 5.9.1
✓ Can’t figure out why....The app only gives me a “pick up” option, even though I live well within the delivery area. UPDATE: Thanks for the reply (weeks after the fact) re: contacting customer service by email, but I’ve done that already too. And after several back and forth emails I’ve determined that your customer service dept just doesn’t care. This is cookie delivery, not brain surgery. This hassle just isn’t worth my time. I am, however, spreading the word about this experience. That is worth my time..Version: 5.6.3
✓ Cookies are awesome, app not so muchProbably the worst app I have to navigate because any others like this get deleted from my phone. It doesn’t save instructions, you have to re-enter information every order that should be saved. If you start typing in the order pages the keyboard will disappear all of a sudden after a few keystrokes. Custom tips can sometimes make you have to go back and start over because the return button doesn’t register. Super frustrating, I figured after a few years it would be fixed but still the same. 2 stars only because the cookies are the best! Time for an app update or overhaul to improve usability..Version: 6.0.8
✓ App is trash after orderingThe cookies are consistently delicious. Delivery in my area is never “20-30 minutes”, more like 60-70, but I think that’s a local issue. There is no way to actually track the cookies on the app—they are forever “baking” even after the text comes that they’ve left the bakery and will arrive in 20-30 minutes. Fix the app or decide to get rid of the tracking. Calling the customer service line only leads to a central line, not the specific store, which can give me no information about my order. The one star is for the cookies alone..Version: 5.32.0
✓ NonfunctionalThis is unfortunately one of the worst apps I’ve ever used. It’s unfortunate because I love Insomnia, but the app simply does not work. I use a 2020 iPhone SE - not an old phone at all - and the app does not fit properly on the screen. Text is cut off in places and the buttons sporadically don’t work. During the CookieMagic BOGO, I straight up gave up one night because of the intense lag and how it sent me back to the beginning repeatedly. I tried against the next morning and after many tries, I finally got it to work - but it shouldn’t have taken more than one try. To top it all off, sometimes my daily free cookie wouldn’t be usable. What’s the point of installing the app and paying for CookieMagic if I can’t expect to use the specials or get my free cookie? I’ve cancelled my CookieMagic subscription and uninstalled the app. I hope these problems get fixed..Version: 6.0.8
✓ QuestionsHey so not really a review since I’ve never tried them, I was actually going to place an order because I’ve heard about insomnia cookies being really helpful & yum I actually have insomnia myself but I just can’t find anywhere not even in the description about HOW it’s actually helps with insomnia.. I’ve even been looking in the comments and no ones mentioning how it’s actually helped them sleep or calmed them.. SOMEONE pls tell me if they are actually for insomnia or is that just the name of the brand ????.Version: 5.31.0
✓ Profile InformationFinals begin tomorrow and I wanted to order my daughter some cookies. I haven’t placed an order since last semester. The app would not allow me to update my payment information. I kept receiving messages indicating can’t delete default payment. The option to add additional payments was not available. I called the local store and the best advice offered was to order online. Ordering online does not offer an Apple Pay or PayPal option. If I wanted to order cookies, I needed to provide all my personal information on the internet. Terrible app if you need to update information. To order cookies I had to create another account..Version: 5.29.0
✓ DisappointedOrdered a cookie after work thinking I’d get it in half an hour, waited over an hour for the tracker to only tell me that my cookie had been baking for the entire time. Then waited on the phone for 15 minutes to be transferred to a customer service line in a different state. The customer service rep only said the driver would be picking my order up as soon as he got back and couldn’t tell me when that would be or how much longer I would have to wait. Now I have to wait 3-5 business days for a refund. Will be using a local business and orderup from now on..Version: 5.22.0
✓ Faulty AppApp keeps shutting down when trying to access the menu and also won’t let me create an account. Totally useless..Version: 6.1.7
✓ BuggyI always have some sort of issue with the app. I’ve been trying to place an order with the Norman, OK store. Every time I pick a time, it automatically resets to midnight for the same day, and therefore says I need to pick a time more than 15 minutes from now. I tried to change the date to possibly tomorrow but that didn’t change it either. I’ve ordered a few times before but my first order didn’t count towards my account. The one time I did pick up cookies from the store, the lights were off almost like the store was closed. I checked anyway since I had already paid for the cookies. Sure enough there were employees there working in the dark..Version: 6.0.7
✓ Delivery issuesOverall The only main issue I have with the app is the delivery portion. No matter what, everytime I put my address in, it does not keep it to my address. Instead it goes to x-xx street and not specifically where I add the delivery for. Because of this, I have had my orders delivered to the wrong place twice, but haven’t called for a refund as the driver will go back to get my order for me. This is just something I believe needs to be patched due to convenience..Version: 6.1.15
🙂 Insomnia Cookies Positive Reviews
Insomnia Cookies works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Insomnia Cookies.
⛔ Insomnia Cookies Problems
