QuickBooks Self-Employed Negative Reviews

QuickBooks Self-Employed App Complaints & User Negative Comments 2024

QuickBooks Self-Employed app received 145 complaints, negative comments and reviews by users. Have you ever had a bad experience using QuickBooks Self-Employed? Can you share your negative thoughts about quickbooks self-employed?

QuickBooks Self-Employed for Negative User Reviews

✓ Too many errorsI have set up my small, cottage business using income from my regular job. I earn 9K a year in my regular job… Yet for last year it’s saying I earned, in my little business 25K!!! Lol. I haven’t earned a penny yet as I’m still spending more on equipment! An error message stating some items may have been duplicated came up, I clicked the link & another error message came up their end saying they’re unable to go through with the action due to an error their end. Today the message has disappeared so I have no idea how to rectify this! I make a regular monthly bank transfer to pay for the office I had built, The app appears to have only picked up one of these transactions & I can’t seem to see how the profits it’s saying I’ve earned are made up, so I can’t see the individual transactions to edit it, seems the only way to rectify is to start over again (2 years accounts including all personal) but I have no idea & the automated help Centre is absolutely useless!.Debzy1980Version: 6.4.55

✓ Sole trader km trackingSince the recent updates my sole trader app isn’t tracking in the back ground anymore although all tracking is allowed even when I’m not using the app now I’m missing about 20 trips each week that would normally be able to go through and sort out of being personal buisness now I have none.Bj12345679910Version: 6.4.101

✓ Waste of time and resourcesIf I could rate 0 stars I would. The app is glitchy, the invoice service doesn’t work, and customer service can’t do anything to help and barely exists on anything other than painstakingly long waited text messages. To top it off, the desktop version won’t load any of my data so I can import to the online version rather than the self employed version. Very very unsatisfactory experience and would not recommend this app to anyone looking for this kind of service..TheSymbioGaianVersion: 6.4.10

✓ Receipt forwarding doesn’t work, poor customer supportOverall I was happy with QuickBooks self employed, however the receipt forwarding and automatic recognition doesn’t appear to work, meaning that this data needs to be manually entered. Quite time consuming and no ability to upload PDF like would be the case with forwarded receipt. I have attempted to contact the QBSE for assistance, however after email acknowledgement of request, there is no support. The advertised telephone support on QuickBooks website is for the online version rather than the self employed version of QuickBooks..MG_AustVersion: 4.30.1

✓ Keeps crashingUp to date but the App keeps closing when I’m recording a long trip. Then I have to enter it manually? Or I’ll pick personal and it will not save..Hittingcoach1Version: 6.4.112

✓ Business ownerWhy is there no space to insert a P. O. Or an address Why is there no space or mention that interest will be charged on overdue invoices???.Cliff g oVersion: 6.4.114

✓ Why do they have this app??This is totally different from the QuickBooks online app. There is no customer service. You can't transfer data to online version when you decide to upgrade. The app only works on iPhone. No iPad version. Waste of money..LemonTwistVersion: 4.21.1

✓ For a very limited operationSolid app but features available and functionality is limited. For instance, marking invoices as paid does only that - it doesn’t record additional income. Invoices sent by email are inflexible and unprofessional “Hey Customer!” type of language and always a button to view/ pay online that businesses just won’t use. For tax exemptions, only one figure can be recorded for use of home for every month of the year - not permitting varying hours. It also almost makes you connect a bank account electronically and so manual bank account management is not there. Also, doesn’t handle units for the invoice so you manually work out invoice amounts. For very simple transactions with consumers may be fine, but looks unprofessional for anything more. Recommend sending invoice to your own email address before a customer’s so that you can see if that would be acceptable..DrogvucyVersion: 6.4.46

✓ Horrendous app, worse customer service.The app that I have used for bookkeeping for the last 5yrs or so is no longer available so needing to find an alternative I thought that I’d give Quickbooks a try. After registering an account I started to use the app but the “add accountant” feature was missing. I contact Quickbooks for support & was told that this wasn’t available to me because I’d signed up through the app & not through a web browser. Their advice was to delete my account, register a new account through a browser from a different email address & once that was up & running I could request that my email address be changed back. Only it couldn’t, my work email was associated with a deleted account. After two weeks of toing & froing I was told that my deleted account had been recovered but to sign back in through a browser to activate the accountant feature. That didn’t work. Quickbooks then advised me to start a subscription to activate the feature, even though it had been available on that account with the wrong email as a part of the trial. After the best part of a month I haven’t been able to use the app properly & make any use of the 30 day free trial, & now I am expected to pay for it. No thanks. I’ll go back to using spreadsheets & emailing the details to my accountant. As for quickbooks stay well clear, they’ll only mess up your account if you have any problems..EmoNinja71Version: 5.1.0

✓ Very buggy, huge lack of supportWorked well for a couple of weeks. All of a sudden lost ability to email invoices and collect credit card payment. Technical support is only done through chat and they don’t offer any solution..Dizzle Dazze solutionsVersion: 6.2.5

✓ Would give zero stars if possibleMileage tracking does not work consistently and no matter how many reports I’ve sent in, no one has contacted me nor fixed the issue. Tracking is literally the most important aspect of this app for me and it is remarkably frustrating, unreliable and useless..ZerostarsformileagetrackingVersion: 6.4.104

✓ OkayMy biggest issue is there are too many steps for a client to be able to see the invoice and I’ve had half a dozen clients not be able to see the invoice at all. Running a babysitting business my clients are parents. They don’t have time with running around after their children to click four links to be able to see the invoice and then to have the invoice not even be readable. The view invoice link on the email should take them straight to the invoice not mess around with opening a browser and then click on more links..Natisha KellyVersion: 6.3.7

✓ Great app but still needs improvementI have been using this app for several days now and it still has not registered my house address properly in the to or from address section. It lists my neighbours on both side & the house across the road but never my house. Sometimes it lists the other addresses wrong also. I have to change something every time I go to update trip info..Christine 1959Version: 4.25.2

✓ Good until you need supportI used this in my small business for 3 years before I hit problems. Please be aware there is no actual human to speak to at this point. I have been waiting patiently for 4 weeks now to speak to a technician who was supposed to help. I have now paid the extra and moved to Xero. This has been an expensive lesson as my accountant had to set it all up and manually enter all data from previous years. Super disappointed..Speechie08Version: 6.4.102

✓ Consistency issues with transaction trackingI’ve had the app for a while now and have the odd time where there’s a bank connection issue and I have to disconnect and reconnect my bank. Unfortunately, since the beginning of the new year, it hasn’t tracked a single transaction, despite disconnecting and reconnecting my bank several times I tried reaching out to the chat. Someone entered the chat, but didn’t reply, super frustrating will be looking into other services similar with hopefully better experience.CarzygurlVersion: 6.4.120

✓ Long-term review (nuisance)This app is really starting to annoy me. Every 3 months it asks to renew the bank connection, and every time that happens it drags all the transactions in a second time, so rather than actually ‘renewing permission’ it just creates a duplicate of the same bank account bringing in all ongoing and outgoings back through, meaning you have to sift through it all again. Absolute pain in the ***. Wouldn’t be such a massive problem if you could just go through deleting everything, but what business owner has time for that? The point of the app is to take the stress out of the annoying filing and sorting and trying to remember what you spend money on 3 months ago ffs. Better off using paper..FitzzzzzzzVersion: 6.4.28

✓ I don’t know what happened, but it used to be goodI’ve been using QuickBooks self-employed since the end of 2018, and it worked great for me for several years. I highly recommended it then, and the fact that it was linked with TurboTax made tax season really easy. Over this past year and a half though I’ve noticed it’s been more buggy, and customer service doesn’t seem to have good answers for it. For example, I track my business and personal expenses by linking my bank accounts, and as of last year the app suddenly can’t link with my main bank even though it had worked for years. I brought it to quickbooks attention several times, and it took months and a lot of calls for a ticket to remain open, and then I eventually got a reply basically saying that they’re aware of the issue, but it wasn’t going to get fixed and I just go around it in their desktop version for the foreseeable future. The only reason I still have is because I’ve been doing my taxes with TurboTax for years and I want to be able to continue to export my information directly. If you do your taxes a different way though I would recommend a different app..Former satisfied user 2Version: 6.4.79

✓ 1* using 3 years now, it’s got worse and worseAs a small business I mainly use the invoicing and the features to mark my transactions. Multiple times I have had issues with duplicate transactions, the figures not adding up, customers not receiving invoices or reminders. It’s ended up being more of a time sink than if I were to have done it manually. The customer support is none existent, they make you use live chat and don’t have anyone in UK to take a phone call so nobody gets back to you. I put a formal complaint in and the email they provided when I replied sent me a “do not reply” which stated that they had no record of my complaint I was making. Which was an auto response email. I then went back on to the live chat and was told they cannot help me if the emails aren’t going to them. It’s beyond a joke. This year I have had to manually correct all my transactions 3 times due to the software being useless. Will be leaving as soon as my accounting year is done. Stay away!.Al small business ownerVersion: 6.4.109

✓ Antiquated and difficultI could have had the payment be made through Cash App and hit my account sooner with less fees than using quick books process. You can create the invoice on this app, get paid through this app but cannot Request it instantly deposited from the app, when you call in or ask for assistance, they cant help you it has to be through a whole different app or department, which cant be transferred to but redial or reconnect entirely, and all this needing to happen on multiple app or platforms is absolutely just horribly thought out and time consuming. The only good thing is they’re deductions system as it seems easy and efficient but to have everything so convoluted and difficult to get done is absolutely not at all recommended and is a surprise to me how they have such a high rating when all i see is low 1 star complaints. How they are even still a viable option for payments is truly astounding, this has been thee worst experience, and do yourself a favor and just use the square app process, while it has its flaws, its no where near unnecessary frustration with this company..Tearoy jenkinsVersion: 6.4.15

✓ Québec self-employedSigned up for 3 months only to discover the QB for self-employed does not permit inclusion of Quebec sales tax..MaggieBroVersion: 6.3.6

✓ BE AWARE OF MILEAGE TRACKER!!I downloaded this app about a year ago so I can track my miles for work. It worked albeit a but clunky on getting the reports but I was able to make do. Fast forward to 11/12 and this app updates and then doesn’t track my miles for several days. In the meantime, I’m working with their tech support to fix this and they said “it must be my phone”. I looked in their community chat rooms and SEVERAL OTHER PEOPLE REPORT SAME PROBLEM, but yeah, this was “only my phone”. I download another mileage app and it works perfectly fine while this doesn’t. So I simply ask to get a refund and cancel my subscription since the app isn’t doing what I paid it to do. They say I have first cancel and then they can initiate a refund. So I do this and then guess what? They deny my refund. SO IF YOU USE THIS FOR THE MILEAGE TRACKER, I would point you to other apps instead of this one because this WILL mess up and QB will just say “not us” and you’re out the money. Terrible, slow service and getting their people to respond was like pulling teeth. I’ll never use again and decided to write this to warn others. BUYER BEWARE!.Benny24benVersion: 6.0.7

✓ TerribleAfter using this app for the last year they cut off my bank account link and tell me it’s my bank that won’t let them connect (spoke to ANZ my bank absolutely not the case) if I upgrade apparently ANZ will connect ?! Obviously a ploy and shifty one at that! I call customer support speak to someone I can hardly hardly understand who says I need to speak with the self employed app People to which I say put me through then please and they inform me that there is no way of talking to them only by the messenger Service?!?! What a joke! So now Need to find a decent bookkeeping app other than this mob suggestions please! Also try and sort all my bank transactions I haven’t been able to !.Stuart unhappyVersion: 6.4.55

✓ £1100 in lost taxable expenses in 12 monthsI have just run my year end and there is a £1100 difference in my mileage that quickbooks tracked to my actual mileage, that is shocking bad and only served to reinforce my one star rating I have used quickbooks self employed for more than 2 years now. It used to be brilliant and great value for money, recently however it has become very patchy and unreliable. I would rather have a bland app that works well over a flashy bright app that constantly fails to deliver. Customer support is nearly impossible to get hold of and when you can it is of a limited effect. That app is now costing me money in lost journeys and transactions so once I’ve found a suitable replacement I’ll be deleting this one So it took over a week for the developer to respond, all they have suggested has been done, numerous times as well. I stand by my original statement of lots of potential but poorly executed, but would also add, focus on performance not bling. So, 6 months in from the last update and still nothing has changed, the app still fails to deliver, I can’t wait until the end of the financial year so I can move to a product that does what it claim to do rather than one that loses me money. About 10,000 miles have now been lost in mileage, at 15p a mile it soon adds up. The purpose of this app is to make life easy, all it has done is created a bloody big headache and cost me money.Doctor13702Version: 6.1.3

✓ RobertIf you are expecting to get human support from quickbooks self employed forget it. Their chat support is useless. They just ignoring you all the way through. I tried to use it multiple times over the last year and after hours of waiting never received the answers to my questions. I assume it is the way of motivation to upgrade. Bear in mind the upgrade is not straight forward. As it seems like Self-Employed version is completely separate app. As the result, you will have to do a decent amount of manual tasks to migrate. So don’t bother with Quickbooks self employed account and register with Quickbooks online where you get helpline that provides support unlike useless human chat. I personally very disappointed and lost the loyalty to this company. I will move away from Intuit to alternative service provider..MR ZoochVersion: 6.4.70

✓ Doesn't allow for Self-Emoloyed to charge GST onlyDoesn't allow for Self-Emoloyed to charge GST only, which is a crucial feature for me. They have ridiculous workaround where you don't include tax and then add the 5% as a separate item. I also can't seem to specify a specific date for each invoices item. For those reasons, I immediately cancelled. When I signed up, I paid for a subscription but cancelled less than 5-minutes later but am now subscribed for a whole month. I contacted QB support and they gave me a phone number to contact Apple to get a refund on the subscription. After several tries of being given the automated runaround and never speaking to an actual human, I decided to stop wasting my time. If you still want to try this product, do it, but as a trial and make sure it's what you want before subscribing. I got sucked in because they placed an ad for a discount as soon as I signed up so I signed up without checking it out first..HarlowDragonVersion: 4.21.1

✓ AwfulI somehow managed to keep this app for 2 years, every moment was a choir from its awful unprofessional template emails its constant harassment for feedback and a 50/50 chance that my customers would receive my invoices. The final straw was attempting to do my end of year taxes to find that this hopeless app said that my transactions came to £0.00 despite my invoices being present, trying to get help was hopeless also with the representative continually telling me I had made no transactions all year, then emailing me everyday for feedback I then had to add up all of my invoices one at a time to get a figure. After this I cancelled my subscription and direct debit, and despite cancellation the subscription first I then had an obnoxious email saying they had failed to take payment so cancelled my subscription so a good job I cancelled the direct debit also. Absolute rubbish and a waste of money.BigRich89Version: 6.4.73

✓ They screwed it upI was unable to enter correct GST Business number They have it set up for 9 numbers but in Canada the GST Business number is 15 characters. The format of your 15-character account numbers consists of your nine-digit business number followed by a two letter abbreviation denoting the type of account it is, followed by a four digit number. For example, if you have a GST/HST account, your number may look like this: 123456789 RT 0001. I talked to Quick Books and all they said was “that’s the way it is” Quick Books then suggested I upgrade to another more expensive product. Bad customer relations. After several attempts ( you can’t speak to any one, it’s all email) All they want to do is up grade to a more expensive program. It would appear that 5hey just don’t care. I could you trust the upgrade small business if there self employed program is not correct? I do not recommend this product.Sail_lotsVersion: 6.1.5

✓ Apple Subscription has limited functionAfter a few months paying the QB Subscription directly by Apple Store, I faced to a restriction that isn’t explained when you enroll that… Paying QB Subscription by Apple Store your App lost the function that allow your accountant to connect to your APP and manage your bookkeeping…. So, If I were informed about that, I wouldn’t had buy it and had not wasted all my time and work to upload all my receipts, wouldn’t had lost all my tracking mileages and etc… Thanks to not be clear and makes me waste 2 months of my work!!!! ZERO STARS After 6 months using QB I realized that many miles were not been recorded properly and I will have to make manual adding to have accurate miles tracking… Support never find and never solve the problem, “Only says, uninstall and install APP again….Rodolfo CrispimVersion: 6.4.22

✓ PatheticThis app refuses to save my information for future invoices, it randomly deleted all my invoices only for them to appear 4 months later, often the invoices go to my clients junk mail and when they do receive them it's incredibly fiddly for them to open the invoice. I've gone broke some months because my clients simply haven't seen their invoice and I was unaware. I have tried to contact Quickbooks help and have been ignored multiple times. I'm moving to Xero..HeatheraprowseVersion: 6.4.67

✓ My information vanishedI was thrilled with QuickBooks for several years until the end of 2023, when I noticed the app had trouble connecting to my bank. I contacted QuickBooks via X, and they sent me a few steps to solve the problem, mainly refreshing the app. When it did, it failed; the service reps told me I had to do it online, not in the app. I followed the steps to solve the problem, but my information was not there. I spent one morning entering all December expenses to see if the app would retain and process the data. And that information vanished, too. My accountant told me I had to review all my bank expenses to give her my income and expenses for 2023 since the app was not working. That could take me a whole week of work. So why am I paying $36 a month? Finally, after days of stress, I connected to my bank using QuickBooks self-employed online, and the information reappeared so my accountant could use it. I was not able to see my information again. This bad experience made me decide to cancel my QuickBooks subscription, and will look for an alternative. Customer service has a lot of room for improvement. I do not recommend this app..Green swannVersion: 6.4.116

✓ Not completely ATO compliantYes you can get a generic ATO deduction based on kilometres. However, to get the maximum deductions you need to record odometer reading at start and end of financial year, and odometer readings at start and end of full shifts. Self Employed doesn’t have the ability to do this. You need to stop marketing the app in a way that makes people believe they have all the info they need for maximum deductions. I think it’s misleading. So at the moment I’m still using manual Excel spreadsheet. There are other apps out there that allow you to do this so may even consider another app..AdrianamosVersion: 4.21.1

✓ So many problemsI’ve been using this for over a year. Ultimately it’s been a huge waste of money, but I have stuck with it because i don’t want to put in the work learning/migrating to a new app. My recommendation - STAY AWAY! Don’t buy it for mileage tracking, unless you want to create extra work for yourself and drain your battery. Receipt snap is a good feature that works quite well, but then the app has a bunch of dumb rules that will make it impossible to actually file your transactions (it seems to want to see a credit card transaction to match the invoices you put in, so cash invoices sometimes just sit in the “unresolved” section forever. Issues are one thing, but when you encounter them the customer support is bizarre and terrible. I’ve now had several interactions with them and they have been consistent unhelpful, sometimes rude and mostly I’ve left each interaction feeling like I know the software better than the person I’m speaking with. To make things worse, BEFORE you speak to a human you have to deal with a chat bot that is so useless that you’re already filled with rage by the time it gives you a person to chat with. So, millions of bugs aside, most recently the app has become completely useless. About two weeks ago, it simply stopped allowing me to save or send invoices. THIS FROM A FREAKING INVOICE APP!! What’s the damn point of an app that doesn’t perform its primary function? Stay away. This company is very happy to charge you $10 a month for the rest of your life, but they don’t seem to be that interested in spending any of that money on develoment or support..FiddlefroVersion: 6.4.14

✓ The help service is shockingI had an issue with the app in regarding deleting old contacts /customer details that I no longer needed. They directed you to a chat message system, you get to talk to a human not ai or computer then that person tells me sorry we can not help your issue you can provide feedback to the tech team to add this feature I have done it in the past and it did not happen or get a response So unfortunately quick books self employed has a very poor help system, they do not provide an email to write or phone number to verbally talk to resolve issue They will direct in circles or say sorry we couldn’t help hoping that you will give up or palm you off to another department which ends up telling you the same thing Very unprofessional and disappointing I can only hope they see this complaint and try to improve to support there paying clients with better help.Kb6765Version: 6.4.115

✓ I expected something betterI downloaded this app on October 2019 because a friend recommended it to me as I have a very small business and I didn’t know how to organise my numbers. At the beginning it was all good, but then, every month when I was updating my transactions, the app would tell me that it couldn’t connect to my bank account. I’d try everything and it would still say the same, even after installing the app again. Last month I contacted customer support and I spent like 2 hours with a guy “fixing the problem”. He recommended me to add the account again, reassuring me that the transactions I had sorted over the last 4 months weren’t going to get lost. Guess what? They did get lost... and the problem is still happening. I found this app not so friendly and not worth the money if it doesn’t work as your users are expecting it to work! I would not recommend it....DmoralesnVersion: 6.2.1

✓ Feedback for devsNew update has really negatively affected the user experience. I’m on an iPhone X so before the update the dashboard fit a lot of info on the screen in a clear, clean and tidy way. Now everything is huge and cumbersome. It feels like there is far less on screen in a far more distracting manner. No longer feels like the professional product I’ve been enjoying on mobile. ** Update ** The graph is now back but has been put behind a ‘view insights’ link on the dashboard. The old version of the app was still a better solution: why hide the graph when it was fine where it was before? Since the update I’m also getting bugs such as being told I have transactions left to categorise but when clicking through it shows that they are all done. Frustrating. For me, any app that deals with finances should be discreet and with the new update this app simply isn’t. Before the update you could easily open the app on a commute and get some quick categorisation done. Now you can only do this if you want to reveal your finances to everyone around you. Why the devs felt the need to make the font so big I don’t know - it seems like a massive oversight. It was perfect the way before. Sure, update the visuals if you need to but don’t change things to make the experience worse. Since the update (and the price increase) I’ve been looking into alternatives and there are plenty out there. It’s a shame because I really do like Quickbooks and how the app was before..BrettWorthVersion: 5.0.2

✓ Wish it had landscape mode tooI run a very small business with only 5 clients. The self employed Quickbooks app has been helpful in allowing me to send invoices and receipts, track income and business expenses, and project my tax deductions but there are some features I wish were better. Most important change I would like to see is option for landscape mode. I use an iPad Pro with the magic keyboard as my personal and business “laptop.” If I need to use quickbooks with my keyboard like when prepping invoices, I literally have to turn my head sideways while typing. Very frustrating to be spending $25/month for a high quality, reputable app that doesn’t have an important basic feature. I also wish there were more options when you want to “create a rule” for transactions or milage besides apply all. For example I started my business in July so transactions/trips from Jan-June 2020 for the same places were not business related. Additionally I wish there was a filter and better sort for business transactions, like sorting by certain accounts, types of business, dates, money amounts, location, ect....LeahVT88Version: 6.4.4

✓ Development improvementsAll in all when the app works properly it’s great but it has been very laggy and full of bugs for the past couple months..MenexoVersion: 6.4.68

✓ App doesn’t workI subscribed to the service the day I downloaded the app. I’ve been tracking all my miles, expenses, income, etc ever since. I tried logging in today and got “your free trial is over please subscribe” so I click to subscribe, cause maybe there’s an issue with my subscription? I click on subscribe and it tells me I’m already subscribed. Yet I can’t get into my account because it keeps telling me to subscribe!!!! Canceling this and getting my $ back. I’ve got well over a month of mileage, expenses and income now to recreate. Update: after being told they would help me get back into my account, and after days of back and forth emails, I was told by their tech support that I have an expired free trial. I responded with all the info (via screenshots) showing I paid for the app for the past 2 months, and since I had to now go without using the features and have to manually record all of my mileage, expenses and income, and can’t get to ANY of the data I input for the 2 months I WAS able to login, I requested and received a refund from Apple, I never heard a peep from this company again. ABSOLUTELY HORRIBLE customer service and tech support!!!! I lost every bit of data I put into this app, and they could care less. Do yourself a favor and just say no..Bb3575Version: 6.1.4

✓ Not good for people who travel a lot - no offline mode.I suspect this app was designed by people who don’t work and travel at the same time and who have a constant access to good WiFi and data. The app simply doesn’t work unless you have a strong internet connection. For things like train travel, tube travel where WiFi and data is sketchy or often non existent, this app is very frustrating to use. Please include an offline mode where you use QB offline by storing data such as receipts using the device memory rather than just being dependent on the cloud. Once the phone/device is connect the WiFi the app can then sync to the cloud and upload the new data..Jacer35Version: 6.4.40

✓ Major FlawsYou can sync QB with your bank accounts but the automated function doesn’t import all the transactions. So you have to check every single one. And this is a NIGHTMARE. You then have to identify (eyeball) the omissions (dates) and manually identify and import them. But the files have really complicated names and it is easy to import multiple copies which leads to the next MAJOR FLAW namely multiple entries of transactions. You then have to delete or exclude them. But you can only do his one at time. Grrrrrrr! Nightmare number two! It would be so much easier to simple tick each duplicated transaction and then exclude or delete them in one go. This is beyond tedious. And all these flaws completely defeat the USP of this service, making accounting easier for the self employed. And the support is SHOCKINGLY BAD. They simply don’t respond to messages. I am totally regretting trying this app. Don’t you do it folks!.Stramash PeteVersion: 4.27.0

✓ Avoid this app if you use ScotiabankIt's been over a year and this app has gradually not interacted with Scotiabank anymore. I've called and messaged and nothing has changed. The app used to at least give me some capabilities if I reverified by bank account but now does literally nothing unless I login to the website, reverify and then the newest transactions will show on the app. This app is not useful if you use Scotiabank..EmilymccumberVersion: 6.4.67

✓ Disappointing!I have used this app for nearly 2 years and in recent weeks I haven’t been able to link my bank account anymore. Called my bank, everything is Ok on their end. Called Quickbooks and they can’t figure out what the issue is. I thought I could just delete and then reconnect my account but instead Quickbooks DELETED all of my transactions I have ever recorded from my bank. This has caused a major problem for us unless I can get my bank linking again. It is a problem from Quickbooks not my bank. They cannot fix my issue and said it could take 2-3 days before I get a return call. Very disappointed in this service, people depend on this program to work and we PAY for it to work. And when it doesn’t work AND all of the transactions get deleted talk about stressful! I hope they can fix the issue, things worked fine then out of the blue unable to connect to bank from any app or browser. I hate to think about how many other people this happens to. Mostly upset that our transactions got deleted as well! Why would my transactions get deleted after I have painstakingly sorted them throughout this whole year? It makes no sense why the program would do that for things you have already calculated. I am looking for another program to use that will WORK! If I could give this 0 stars I would..Anti-Censorship 101Version: 6.4.55

✓ Issues with bank connectivity with Canadian banksIt’s only a month into 2024 and this was my last chance to use this app to keep track of transitions etc. and ALREADY there is a week and a half missing of transactions, even with recorded receipts so yet again I will have to at the end of the year go through bank statements month by month as I had to for 2022 and 2023, making this app obsolete other than sending invoices. Oh and if you’re in Canada good luck they don’t even have a phone number for you to call you can only chat through the app and you have to keep the chat open and you’re phone can’t lock even though it can take up to 30 minutes for a real person to respond and they can’t even recover lost data anyways and getting a real person is impossible half the time. What is going on quickbooks?? You were great for 2 years..SammiB97Version: 6.4.116

✓ So glitchy, not worth the $$$I wish someone had told me to use some other app to track my freelance expenses when I was first starting out. At this point it would be a huge undertaking to change to another system, but QBSE is SO GLITCHY. Not worth what you pay for it AT ALL, and when I’ve raised issues with the support team, they’ve literally never been able to offer a solution. Auto-categorization “rules” I’ve created never work, and when I try to re-categorize something it missed, it says I already have a rule to that effect (I KNOW—then how come you didn’t categorize it?!). Different accounts will just stop syncing even though the system says they’re synced. For an independent contractor, missing a month or so of work expenses can make a big impact on my taxes due, so this is really a problem. Nobody at QB wants to solve these issues, or even offer a refund of a month’s subscription, they’re just happy to take your money and never speak with you. And for the invoicing feature, even when a customer pays by ACH/direct deposit, it takes a week for the funds to reach you. Embarrassingly bad app, I’d caution freelancers and independent contractors to stay away and find a different system..Emi2994Version: 6.0.6

✓ Endless bank connection issuesI have been using the app for several months now. Initially, it was great, and for the most part the interface is nice, clean and informative. However over the last 3/4 months I have had endless connection issues with the app not syncing to my bank account. Literally every time I log in I am told there is a connection issue which takes multiple connection attempts to try to resolve - quite often resulting in no connection being made at all. When/if it does connect, I am then left with duplicate entires of the same transaction(s) which I then have to go back through and sort. I have contacted the help desk several times and I kept being told that there was a ‘new and improved’ connection system coming that would solve all the issues. Well, that new and improved system now doesn’t connect properly at all, and every time I try to connect I get a pop up saying ‘something unexpected happened and we can’t connect you at this time...’ I’ve just about lost my patience with this app, and charging me £10 a month for the last 6+ months for an app that fundamentally fails to do what it advertises it does is unacceptable..Rathbone1983Version: 6.0.9

✓ Buggy as heck but still worth it unfortunatelyI struggle with this app on a near daily basis. Every now and then it randomly doesn’t pick up one of my trips and I have to manually put in, and then sometimes that trip pops up the next day, and sometimes it doesn’t. Sometimes I will mark trips as business and then there will be no deduction in the reviewed trips list, until the next time I login. I get notifications of transactions that I need to review after I review them all the time. Like this is a regular occurrence. Still, it is a quick and easy way of keeping track of my mileage and my expenses so I don’t end up cramming and doing all my accounting in January. It’s just barely worth what it cost to me. They are walking a very thin line here. The second there is a competitor that will track mileage and do accounting, I am ditching this app and I frankly can’t wait. That’s it, I’m done. It hasn’t tracked any of my trips in days. I’m not paying for this. At the end of this year I am getting off Quickbooks and I’m not coming back. Competing apps do everything QB does for free, this app barely works, what the hell am I paying for??.Sharp11GirlVersion: 4.40.0

✓ App not processing paymentAfter the initial offer for 99c, I battled trying to process the payment . It said it went through but then the error message came up every time … not recommended..ElbananomachoVersion: 6.4.115

✓ Forget it, not worth a plumb nickel45 minutes so far on hold, two weeks of useless back and forth with “support”, online Chat support that was a waste of time, and still cannot use APP or desktop - if you want an idea of what is in store, just click on the App support link next to the review button. That’s all you need to know. Try to find something else. So finally got through to Support after 71 minutes, not his department, is trying to find someone to transfer me to, I’m guessing he’ll give up and hang up on me. To his credit, he didn’t hang up on me, but failing to find anyone to help me, he has promised that someone from QuickBooks selfEmployed would call me “first thing” tomorrow morning. I won’t hold my breath...good thing I didn’t hold my breath, that call “first thing in the morning” still hasn’t happened..Tj_odesVersion: 6.0.10

✓ Used to be good but is now complete garbageThis is getting out of hand. I’m now 2 weeks behind on invoices due to QB on going updates and issues. The app was just fine but then they decided to update everything and it’s all broken now. Should have just left it the way it was. Can’t even load invoices now. Invoices were previously out of order even if you sort them. I keep getting error msgs saying that can’t be done at this time, try again later. All my previous uploaded line items are all gone. The invoices look absolutely stupid now like a child made them with over half the page going to customers address and invoice numbers. Why is that much space being wasted on nothing? Plus they used to be aesthetically pleasing but now look plain and boring. I mean these updates are completely irrelevant and took the app backwards not forwards! What are y’all doing!?!? I have been on the phone for over an hour with no answer yet. I’m also online waiting for a rep and no help at all! I understand there’s hundreds of people without invoices right now but come on! Get this fixed. Your literally costing us all money. Why should we be paying for an app that doesn’t even do what it’s supposed to do?? Absolutely disappointed. If this isn’t fixed by Wednesday I’m leaving QB and telling everyone I know that uses QB to do the same. I will never give another good reference again for QB if this is not fixed soon..Nickmcgee6Version: 6.4.93

✓ Good app but could definitely use different featuresThe app it self is good but not being able to add a PO number to my invoices is a hassle because a lot of big companies require PO’s to send payments to vendors like myself. Also the limitation on the invoice notes for the client makes it difficult to send an invoice with detail about what work was done so the client has a written document of all the work that was accomplished for future reference. Another thing I would really like to see is an option to allow clients to make partial payments because some money is better than no money when a client can’t afford to pay the entire sum of a bill because then I have to create a brand new invoice and adjust the old every time. One last improvement I would really like to see would be the ability to send a quote through QuickBooks that I can turn into a invoice with a contract section and ability to E-sign the contract for the client and contractor. All of those would be great addition that would make my decision on keeping this app a whole lot easier.KidwillzVersion: 4.43.0

✓ Mileage Tracking is Unreliable LatelyUpdate: Mileage Tracking still HIGHLY unreliable !! No fixes. No communication from the developer. It takes more work to double check everything. Ugh. And I’m paying for this? In the past few months I’ve noticed that entire trips aren’t tracking. There is a manual tracking option, but I’m paying money to have it automatically track. I’m a roofing contractor and drive A LOT. Every time this happens I have to pour over my calendar and consider every customer, every supply run, every inspection, etc that I have. Then I have to map each of those drives myself to determine the miles. Only then to enter it manually. At this point it is costing me actually money AND costing me valuable time. I’ve already selected the mileage tracking troubleshooter in the app and confirmed all my settings are correct. It has all the checkboxes checked off. I’ve confirmed that the app is open and running in the background each morning. I’ve emailed customer service with a couple examples. And reading some other complaints here, it seems I’ll have to do more of the developers job by not only tracking down each trip, but now I’ll have to catalog them all and send in to a different customer service person. Why am I doing the developers job checking for bugs on an app that I’m paying for?.VanBourneVersion: 4.44.0

✓ Time SaverEnjoying the app for a while now, it really saves time categorising items, however there are some issues when reviewing (swiping on) transactions, most are now coming up as Motor Vehicle expenses when they are not and the receipts aren’t syncing with the transactions. Also when reviewing Mileage some will repeat after they have been swiped/reviewed, which is a little annoying and time consuming. All in all great app, would be better if the price stayed at $10 per month..M Le RouxVersion: 6.1.1

✓ May as well use excelSo read all about this and how it can work for our business, We we’re using excel and the way it reads this system would simplify the process, We’ll after trying it, It was useless and saved no time. Just give me headaches trying to enter all the data, not saving information on invoices and having to enter the information the same way we were using Excel, For the cost of it I can’t see how this can work for you as it doesn’t save any time and you have to use the same time and effort using Excel invoice generator and tracking..Repsi123456789Version: 6.4.31

✓ Wish I could add expense categoriesI wish there was a solution to create expense categories. Categorizing all vehicle expenses as “Motor Vehicle Expenses” doesn’t help at tax time when I need to list Fuel, Repairs & Maintenance, Insurance etc all separately. Same for the very generic “Other Business Expenses”. If I have to separate them all anyway, I might as well use a spreadsheet..MLHpVersion: 6.2.2

✓ Quick Books Self EmployedIt doesn’t work. Mileage is tracked when the app feels like it. And you cannot categorize receipts or split them or even separate out the applicable amount of tax. A complete waste of time..What's with this?Version: 6.4.59

✓ It’s great, But….So I’ve been using this app for at least 3 years now. Currently I like it but one flaw it has is my only drawback. So this little app can sometimes work with the Tax application they have to make life easy; well it’s not super easy half the time and will also cost a bit more the self employed. So it will track expenses, take pictures of receipts, categorize half the stuff for you and it will learn over time what’s what, but there is one thing that I absolutely have an issue with… it’s the miles. It will track some miles sometimes and other times it will start tracking in the middle of my drive( legit I have one where it’s got me on I-80 as a starting point). So I also should mention that I have this app set up to track the miles automatically so I don’t have to remember to pull up the app and track it myself. However I’m about to start doing that because this is insane that it only tracks 50% correctly. Also it tracks me when I’m walking about the salon or when I’m home! Like that’s not supposed to happen but it is!! So with all that said; yes that app is great for self employed people but it’s also a pain half the time. So please just take what it gives you with a grain of salt..JbaindiyVersion: 6.4.116

✓ Good not greatYou will quickly find the limitations and a certain lack of professionally with this app.DedBunnyVersion: 6.4.67

✓ WorstWorst Customer service, can’t select fiscal year end.RSKhehraVersion: 6.4.56

✓ Can’t send receipts to customers or create invoice templatesHi there, App would be great if you could generate a receipt to send to customers who you have invoiced using the app. Currently, I invoice from this app, then have to go to another app, create an invoice in that app, mark it as paid, so that I can then send a receipt from that app. An accounting app should have a send receipt function. I was very surprised to learn that a paid app by QuickBooks didn’t have this option. Also, we should be able to create a template or save information to the app’s template, info such as bank details, Terms and conditions other information that doesn’t change, but is always required. These two functions would save a huge amount of time and make the app a 5 star app! Thanks!.Erica67543Version: 4.32.0

✓ Update to last reviewThe developers were very kind to offer solutions for my failing mileage log. I am no stranger to app development being a retired software developer myself. It’s a thankless job and I can only imagine how tough it must be to please such a large user base. I believe my woes with this app are due to apple iOS updates. Their enhanced app security “features” often and randomly log me out of the app. Once this happens my mileage stops logging. I’ll sign back in and it resumes. I do have all the app’s recommended settings set up correctly and this shouldn’t cause background services just to stop. Unfortunately it seems to do just that. My advice is to check that it is indeed logged in and running daily. Even if the badge alerts seem to be working. I truly have lost a lot of mileage tax credits because of unexpected log outs. Anyway thank you to the developers for your responses and good luck with your app. - Craig.HazyeggVersion: 6.4.36

✓ OutdatedWhen I signed up to QuickBooks in 2017, I’d have given it 5 stars. Since then I feel that it’s become outdated - things that ought to take one click (such as classifying transactions) take two or three. This seems like a small thing, but when you’re classifying dozens of transactions, this really slows everything down and makes doing this sort of admin very unappealing. The invoicing function is also very limited, and the invoices often go to customers’ spam folders because they are sent from a QuickBooks email address, rather than my own, by default. I just don’t think, given the lack of attention to function and speed that I’ll continue subscribing once I have an alternative in place - I will be interested to see if there are any more up-to-date competitors..CrocodileRockerVersion: 6.4.45

✓ Inconsistent reliabilityI’ve been using QB Self-Employed for over 4 years and have found that most times that I try to change the email body before emailing an invoice directly from the app on my iPad, an error message appears as soon as I hit 'Send'. Only once after a recent app update, this error stopped occurring, but it’s now returned. As a result, I end up having to export/share my invoices via my mail app. Doing it this way loses the advantage of being notified when my invoice has been viewed or paid. What am I actually paying for every month? A suggestion to improve the app aside from the above mentioned would be to be able to save a customised template of the email body, and to automatically remember email addresses entered into CC/BCC, or to automatically include the sender’s email address in the CC/BCC field..FreddyG73Version: 6.4.93

✓ Absolutely appalling system - useless bank connectionI have tried and tried to be patient with this company but time and time again I have to reconsent to the open banking, which I don’t have an issue with. What I DO have an issue with, is every time it take a huge amount of attempts, most of the time not working which results me having to contact the support. Them taking ages and then finally sorting something out, until the next time, and the next time. Apology after apology, but nothing has improved. The final straw was that I suddenly had 1280 transactions to rewrite from the past two years of banking, which were duplicates. Advised to ‘exclude duplicates’ as a temporary work around and this resulted in total deletion of everything resulting in zero profit / loss and everything gone. Including all my receipts. Hours upon hours of extra work that should not have needed doing has resulted in my losing patience and going to a much better company that I connected with the bank on the FIRST attempt and gave not had one single issue with their software; Avoid if you want to actually save time, money etc. useless piece of junk.Ghawkins1984Version: 6.4.106

✓ Actively preventing me from filing my tax returnSo, if you had asked me a week ago I would have said that this app is great - synching with my bank accounts, categorizing my spending and adding pics of receipts + the car travel functionality is fantastic. However, following the most recent update this app fails on the one fundamental aspect that counts above all else. I cannot email (export) the reports, that is, get the data out of the app and to my accountant. The functionality says it’s working, but no email arrives. This functionality was working just a month ago when I tested it in preparation for my accountant appointment. Apparently it is a ’known issue’ that they are ‘working toward fixing’. However, when requested they can’t/won’t give me a timeline for a fix to even be worked on little one deployed! Furthermore they don’t have the ability to manually extract it. A years worth of tax transactions and no way of accessing them and no indication of when, if ever. Hero to zero Intuit - or should I make that hero to xero? FIX IT NOW! *rocks back and forth sobbing*.WeatherupdateVersion: 4.34.1

✓ Could be great, if it did all it promisedThis app sounded amazing! It was exactly what I wanted and I needed. I was mostly looking at a GPS tracking app, to track my mileage for tax purposes. Tracking my bank accounts was an added bonus. Unfortunately, the app doesn’t track all of my drives. I would hazard a guess that it tracks 40-50% The bank account tracking is off-line and requires re-connections several times per day. I try to re connect ASAP, but still, not all my transactions come across anyway. I don’t understand why the tracking doesn’t always work, it is very inconsistent. I’ll be cancelling my $10/month subscription..007Spook007Version: 4.38.1

✓ Worst update everDON’T WASTE YOUR MONEY ON THIS APP As soon as I can download my info from this app, I will be deleting it from my phone. I used it to track my mileage, since the last update, I have to change every start and end point. It can’t predict or suggest an address close to me at all. Every time I change the address, you need to type the entire address in, because the suggested addresses that appears are in a different country altogether, I’m in Australia, this thing keeps suggesting addresses in Canada. It doesn’t allow you to just change the number of an address anymore, you have to type the entire address back in again. It also tells me an address doesn’t exist that I’ve been traveling to for over a year. I would rate this app as pathetic..IRTaylorVersion: 4.31

✓ Death by cloudI’m glad intuit let me try this piece of junk for free, so I have no qualms about deleating it. Blame the iOS App. Poorly designed, noisy, notification/ad heavy, info light initial screen. Bad at remembering transactions that should be processed automatically. Lots of anoying things that one can normally overlook. But no backups? When deleting what I thought was a redundant account on the App, all my accounts and nine months work were gone, never to be seen again. Now I’m deleting this APP, never to be seen again. No wonder QuickBooks split. Thanks for the reach-out. Now that the cows have left I see no reason in trying to shut the barn door. Restructuring the data does not address the chief flaw in the product. No backups and no “saved state” option. It presents a compelling argument to avoid cloud based systems, especially complex ones. I thought I was deleting a single account, not all of them. Why bother to reconstruct something that a poorly constructed interface update, which occur on a weekly basis these days, can have me accidentlly delete with no hope of an easy recovery. I’ve learned my lesson, I’m moving on..Crab_TreeVersion: 6.0.2

✓ Gets app but crashesGood app for my business but keeps crashing so unreliable and especially when your paying monthly for it. Now after it starts to work again there’s another problem... won’t let me sign in. I have all the right login details, I even changed my password again but still no luck. Disappointed in this app so far to say the least. Won’t be upgrading my star rating until its a more reliable app. WEL this is great, do an update today Friday 19th January and now it keeps crashing upon opening the app.... what a disappointing and pathetic app! Will be looking elsewhere for my business needs!!! 19th if july update has taken a step back! Now you have to manually input your banking details on every invoice every time instead of having it set up automatically like it was before. Your making business life even harder wasting my time to manually input it every time I do an invoice. The people who do these updates need to have there’s jobs monitored more closely with these backwards updates..Ads1683Version: 4.33.1

✓ No help, no customer supportNo help from QuickBooks /Intuit if you have the self employed package and the app. Try and call customer service, they say they can’t help and then transfer you to the USA and of course they can’t help. Not impressed at all - not worth the money.Redbird55seedVersion: 6.4.45

✓ Fraudulent-false advertisingI have been using this app for transactions for two years. Recently I started to track my mileage. According to their advertising this app allows you to create rules for frequent drives. THIS FUNCTION DOES NOT WORK!! Buyer beware!!! I just got done with a chat conversation to solve this and the tech support said, and I quote, “As of the moment, Mileage rules are not applicable to past drive mileage.” When I expressed my confusion because this feature is clearly present on the app they said, and again direct quote, “I checked with the team and Rules are no longer applicable to Mileage Trips.” They literally display features on their application that are absolutely fake. They are knowingly providing a feature on their app that is non-functional. I have spent hours and hours trying to make this feature work, setting up rules, deleting rules and re-setting them up. They even have forums with directions as to how to create mileage rules...ALL LIES! Now I have to manually go through thousands of drives hundreds of which that I thought were being automatically categorized. This is unacceptable and I will be reporting this company to the BBB and any other authorities I can think of. Shame on this developer for doing this to its customers..Aweston21Version: 6.1.1

✓ Mileage trackingMileage tracking used to be quite consistent. Recently it only seems to track about 20% of trips and is completely random with which ones. Using iPhone 13 with iOS 17..MJ4485Version: 6.4.103

✓ Mileage setting drains batteryThis is a very helpful app but unfortunately when the mileage is on automatic tracking, my phone drains battery so fast. I had put it down to having an older phone but the same is happening with my brand new one. Also, for some reason I have to keep signing in every time I want to use the app - touch sign-in isn’t consistently working, which is frustrating when all I want to do is quickly snap a receipt. Sometimes receipts don’t register and a pop up informs you and you have to snap it again - if you can then find it...! I suppose all would be a lot easier if I linked my bank account but when I’ve tried, the app has glitches and crashed, which then makes me have second thought as to whether it’s secure enough. As helpful as this app is, I’m not sure how long I will continue using..Handymand71Version: 5.0.4

✓ Terrible invoice and email format issuesOne of the essential base functions for an accounting app is to be able to send invoices to clients. Only after sending an invoice to myself was I able to see how badly Quickbooks have set this up. Instead of the well presented and customisable pdf that you set up to your preferences, the email that is sent to your clients is one with a link and a demand for the total invoice amount in bold splashed across the page. Clicking through to the next page is another link with instructions, again in a large bold font, for how to pay ‘Your Name’ if they cannot pay the invoice. Then on clicking through again it takes you to summary of your invoice with another link to either view or download the final pdf. This final link does not always work and I have already been advised by other QB users that this is not an unusual occurance! I think in order for QB to even be classed as a basic app they really should sort this out so you can at least customise the email template and then get their act together for the final download or at least offer the option of attaching it as a pdf in the first place. To update in response to your reply Jay; please do forward on to your developers..ZimeoneVersion: 6.4.1

✓ Would not recommend this productThis is a good product for organizing income and expenses come tax time. However, the main reason I use this product is for the mileage tracker. My business requires me to visit anywhere from 5-20 client homes every day, 7 days a week, 365 days a year. The tracker is completely unreliable and has so many bugs, as does the rest of the system. It’s a clunky user experience to say the least. You put out updates practically every week to “squash some bugs and make a few improvements behind the scenes,” yet there are always bugs! Dealing with customer service via chat or phone is a complete nightmare because, for some dumb reason unbeknownst to me, the reps are unable to get into anyone’s account to see what we are seeing. I finally gave up. I’ve endured the inadequacy of this app for 8 years and today I received an email that you’re raising my rate by 33% on the first of the year!!!! You guys really have nerve. Time for me to make some changes..Acgirl888Version: 6.4.109

✓ Great until software updateThis software is useless without the capacity to upload tracked expenses/receipts to an invoice. Who out here doesn't have billable expenses with receipts? None! We all need to track and show our costs to our customers. This, in a previous software revision was available, but was removed recently and seriously hinders my ability to bill my customers effectively and with complete transparency. To have to jimmy rig my invoices to show my costs incurred is not only ineffective but unprofessional! Also, now it appears to incorrectly address the uploaded receipts on date, name of company, and amount. And it does it randomly. This now is taking up all my time, rather than making more efficient use of my time. I have contacted support multiple times and they have said they are working to improve this function but have no timeline to fix this. They offered me one months credit but never applied the credit. Can’t call someone because they don’t give a number and I have asked for a call and they said they can’t call me. I have called other numbers not related to self employed and they directed me to the email process. I have submitted comments to the software engineers and have not received a productive answer other than we are working on it.... if you had it working in the past, how hard is it to fix it and put it back in if it was never a problem?!? No one has ever explained what was the issue..Unhappy qb se userVersion: 4.22.1

✓ Support for bank integration is horribleThis app cannot handle two step verification anymore. Constantly have to confirm with my bank and now it doesn’t match up transactions and I get zero support from the app. *update still not fixed even If I manually verify accounts no transactions populate*.JFIT82Version: 6.4.67

✓ QuickbooksDon’t buy it. Paid and never used it one time. Now it wants me to buy it again. You will never see your money again. No one to talk to. I also use TurboTax. That program had major issues this year. No customer service to answer questions. Company has significant management and customer service issues... not to mention software glitches. Well we were contacted by a bot after the above posted review. The bot thankfully sent us back to the same places we had spent hours already. It wants us to look up our issue amongst thousands of other questions. We have already done that. Poor stupid bot (dripping with sarcasm) . We just want our money back customer service bot. Is there less than one star. I haven’t even used the software to give it one star..OneSailorVersion: 6.4.7

✓ Pretty glitchyDuplicate transactions notified but don’t show, creating rules for transactions rarely work, include GST is not default so every expense has to be ticked for GST (time consuming when you’re going through a thousand expenses). Should have percentage option for split, as you have to calculate percentages outside of app. Overall disappointed as I was hoping I could get a similar experience to Xero with bulk transaction categorizing but it isn’t very intuitive..NickiisreallyfitVersion: 6.4.30

✓ "You’re so passive aggressive"It looks like a nice clean app to send my invoices and track my expenses. Amazing! I’m happy to subscribe as soon as I am prompted. Definitely worth the money. Perfect, time to send my first invoice. Oh wow, this is going to save me so much time. Let’s just enter my province for the automatic tax calculation. Hey that’s weird. Quebec isn’t there. "Right now this app doesn’t support Quebec and QST" My partner asks "don’t you think they should have said that when they saw your Quebec phone number?" What an idea, guys..MichouiiVersion: 6.4.7

✓ HelpWhy can't I print a report for my tax period and tag items on my app?.BetterandbestVersion: 6.4.58

✓ Not suitable for QuebecNo Québec sales tax option. Au moment de configurer les taxes la liste des choix pour la province n’offre pas le Québec. L’aide indique que le Québec est traité comme un pays étranger parce que les impôts sont traités différemment. Et l’application « self-employed » est offerte en anglais seulement..GircloVersion: 4.44.1

✓ Waste of moneyI have been using the app for less than 8 months and already searching for alternatives. The app worked fine at first, until a major update was released which changed the platform completely. Ever since this update the mileage which is “tracked” is automatically deleted when I categorise business from personal. Everything has to be re entered manually costing a lot of time and meaning the previous tax year has to be re calculated. The invoicing system I also find is very poor. The app automatically updates any customer email address to start with an upper case letter. This means a lot of my invoices do not reach the client and has cost me money in the short run. Each invoice has a number but I have found that the system does not update and you end up looking through your invoices which are all suspiciously the same number? The only way I found to correct this was to shut the app down after EVERY invoice and re start for the next invoice. Customer service is also terrible. The chat bot on the app is very simple and can only give one word answers. Considering you are paying a subscription for the app, there is no way to contact any department via a contact number. Only email which is not ideal if you have a busy schedule as replies can take hours/days. Save yourself the hassle and do it all yourself. USELESS..Fozzyb11Version: 5.0.1

✓ Great idea just Very temperamentalThe idea of this app is great for freelancers who want to stay on top of their accounts however this app disconnects from my bank every single day without fail. It’s EXTREMELY Frustrating that I pay monthly for this app and have to reconnect my bank everyday, often several times a day!!! Also the mileage tracking is a good feature but can be glitchy at times, sometimes registering trips and sometimes not, and for some reason duplicating some trips. I feel as if this app could be great but if I had known it had these problems I wouldn’t have paid for it. I’m only hoping they fix these problems as going forward it won’t be practical for me to continue the monthly payments.Follow213Version: 5.2.1

✓ Hard to useI snap my receipt and it takes many tries to get the whole thing in screen (especially if it has a fold). Then the receipt goes to Pending, so I can’t edit it manually or even delete it!! By the time it’s stopped pending, hours later, I’ve entered lots of others so I can’t find the one I needed to adjust. The better way is to Manually enter the receipt, then snap it (if it’s a bit folded or faded). Also my bank synced once but won’t sync at all any more..Westilina2Version: 4.43.0

✓ TerribleThe app doesn’t sent emails, invoices paid don’t show as income, and terrible customer service and support.. don’t waste your money or time..Alley107Version: 6.4.64

✓ Stopped populating transactionsRandomly stopped pulling bank transactions and will not reconnect, waste of money!.DraoisVersion: 6.4.51

✓ Average at best.The latest update, 5.2.2, crashes every time that I try to take a picture of a receipt, even on a fresh boot. This is on an iPhone SE. Each revision of the software has got worse and worse with less functionality being practical. Many of my transactions with Santander appear as merely Apple if I’ve used Apple Pay for example, or the town that I have made transactions in. When it comes to setting rules, it is these last details that the self-employed QuickBooks app is trying to use. I don’t want to create rules for all transactions from an entire town! And not all Apple pay transactions are expenses. Irony of ironies is that giving feedback to Intuit themselves through the QuickBooks app seems to be impossible on a screen with a smaller size such as this iPhone SE. This leads to most of the feedback I write not being visible and then the button to submit being slightly off the screen. I persist in using this app just because of its receipt capturing capabilities and now that is defunct I’m not quite sure which competitor I’m going to jump to. Test the app on smaller screens. It doesn’t scale well and I don’t want or need a new phone just for this..AlexjevonVersion: 5.2.2

✓ Banned by ANZ for security flawsSORRY, YOUR REPLY IS FACTUALLY INCORRECT! Why do you even bother showing ANZ Bank in this app if just shows an error page? QuickBooks Self-Employed DOES NOT have the functionality to allow direct bank feeds. You are still leading customers who use THIS version of QuickBooks to enter their full banking customer reference number & password. If you’re an ANZ customer you won’t be able to use this product. QuickBooks Self Employed ask users for their full online banking login details. Because of this they have been banned by ANZ until further notice. Expect other banks to follow suit shortly for this security overreach. Don’t ever give your full login details to anyone, even a well established brand like QuickBooks..MurphyLee23Version: 6.4.76

✓ Poor AppIf you’re a busy self employed individual like me who start early and finish late then the app on your phone is all you want. I don’t want to then be logging on to computer to do my accounts; and this is where the app is really poor and lacks understanding of the busy self employed. When raising an invoice the fields don’t auto capitalise the first letters of each word or fully capitalise your postcode. Such a simple little thing which if you don’t do it yourself then you invoice looks messy. Also why can’t it auto fill the address based on location? My other app does this. This is my biggest peeve - When typing an invoice line its ALL ON ONE LINE on the input field which is impossible to edit or read unless you preview the invoice and then try and go back in to edit it by holding your space button and sliding relentlessly to find the bit to edit. Some of my invoice lines are long and detailed and become 5 or more lines on the actual invoice. Make it a box like this review field!! I can’t believe no one in development has noticed how inconvenient this is. The app does link with your bank and auto pulls transactions through and they’re easy to quickly categorise, hence the 3 stars. But for invoicing it doesn’t even deserve 1 star..P BoothVersion: 6.4.23

✓ Im not sure what happenedIts been months and i have sent multiple emails to their support team and havent heard a single thing back (keep in mind this is a PAID service and im receiving 0 replies to anything i send them for help). The app wont update on its own. I have to manually uninstall the app and reinstall it in order to update it which means i have to reconfigure it everytime which is sort of often since they keep pushing out updates every few days. Im not sure why this started happening but when i click update the icon goes grey and it sits for days and days doing nothing. No part of the icon loghts up like all of my other apps do when its partially updated or running through the update process. It literally sits greyed out the entire time. Im on an iphone xs and this happened with every one of the ios updates so i dont think os version matters anymore. I cant be the only one having this problem can i?? How does every other app i have install and update perfectly fine but this one refuses to update?? I restored my phone back to factory stock as well and that didnt resolve a single thing. Wth am i paying for at this point??.Numnutz2005Version: 5.2.6

✓ Disappointed, lacking key featuresQuick Books self employed looks promising but is lacking critical features such as the ability to set recurring transactions, duplicate transactions, time tracking, and most importantly the ability to change an invoice’s status without having to email to a client through the QuickBooks system. I’ve been using FreshBooks which has all of these features (and a cleaner, prettier UI), but wanted to give QuickBooks Self Employed a try since it has the added functionality to estimate quarterly taxes and the ability to export tax info over to TurboTax. I could make everything else work, but forcing users to email an invoice using their interface is very limiting since I need to use PDFs for a specific clients. Not having this basic feature is probably a deal breaker for me - Especially since support’s response is that they don’t currently have plans to implement this feature and there are older support threads with multiple requests to add such a basic feature: to be able to change invoice status when using PDFs. As is, If you do not want to email an invoice through Quickbooks Self Employed, you will not be able to get the invoice out of draft mode and, more importantly, you’ll be unable to mark it as paid and have the payment reflected within the system. Such a shame since I really do like the quarterly tax estimates, integrated tax payments/tracking, and the ability to export everything to TurboTax at years end..BadBrain13Version: 5.2.6

✓ Disappointing twice overI have been with QuickBooks for a few years now and I have to say the concept is great. However 3 months ago my bank connection was lost and once reconnected I had several hundred transactions to approve again, as a self employed person having to sit down and go back through years of transactions is not what I signed up for! No help from QuickBooks what so ever. 3 months later and a message comes up to review my bank connection. Nervously I click to have a look and yep my bank is no longer connected. My transactions are gone again. I now have over 300 transactions to go back through and re authorise! I might not get any work done soon due to having to plant myself in front on my computer to start over. Not impressed QuickBooks. Going to consider moving to another less time wasting accounting software. Come QuickBooks self employed people don’t have time to do this and this is why you set your software up, to allow self employed people to do what they are good at!.Vanilla 23456Version: 6.4.97

✓ So frustratingThis app constantly freezes.Kmtoronto97Version: 6.4.65

✓ Customer service is AWFULConvenient app has been helpful in helping me track income and expenses for my small property rental business. Unfortunately, the experience has been marred by my encounters with customer service EVERY TIME I’ve needed assistance or support. 1) Software bug resulting in tax statement error: Reported this issue and they said they would need to investigate it and follow up. No email follow-up. Months later, I receive an email communication apologizing for the delay and offering a solution completely unrelated to my initial issue (very likely intended for someone else’s support ticket). Didn’t inspire confidence. I fixed the issue manually in my spreadsheets and gave up on Intuit support team addressing the issue with the tax statement. 2) I receive an email from Intuit alerting me that my QuickBooks Self-Employed service would end in 7 days unless I “subscribe now”. I followed the call-to-action button to ensure I could continue running my business. I am would now be charged $15/month via Intuit direct billing instead of $10/mo via ApplePay. But surprise! My initial subscription’s monthly charge via iTunes ALSO kept being charged. Noting that something was clearly amiss, I contacted support. They took responsibility for the email having been sent to all 3rd party subscribers “in error”, but they since they had now irreversibly transitioned my billing from ApplePay to Intuit direct billing (at $5/mo more), nothing could be done, even though they acknowledged this was a completely unnecessary step to keep my account active (contrary to the email notification). I followed up with Customer Support to either have the billing change undone or apply a $5/mo credit for the difference. The agent suggests it was my fault for following the call-to-action, suggesting that *all other* 3rd-party (eg Apple) subscribers had had the good sense to inquire with Intuit first and managed to avoid this issue. (Insinuating that I was the 1st person in the world stupid enough to follow the call-to-action and that was not their problem.) The worst of it is that they know thousands of 3rd-party subscribers received this deceptive communication in error, and their response is not to issue a public communication taking responsibility and crediting their accounts for any difference in price, but rather, customer support would only acknowledge the error as proactive customers took the time out of their day to contact Intuit about it. Expected more from Intuit than DECEPTIVE business practices and talk about an absolutely disgraceful way to treat a paying customer. Waiting to see the results of this issue being escalated and will update this review / adjust my rating accordingly! Edit: it gets worse! Supervisor Ivana S. contacted me on Nov 23 and continued to frame the issue as my user error (no mention of Intuit’s misleading Nov 10 email), but mercifully, she would offer 20% off for 3 months. It appears they feel it should cost them no more than $9 total to con me into a 50% monthly bill increase. Escalated to Better Business Bureau!.ADMayerVersion: 6.4.65

✓ Doesn't live up to what was said about itThe app has potential but really lacks much. It constantly kicks out my banking information so several times a week I have to re-verify my account as quickbooks tells me that my information is incorrect when it's actually correct. It is incredibly annoying. As far as the tracking. It's good at picking up the start of a journey but horrible at detecting the stops. As a delivery person I make several stops and then go to a pickup. This makes all of it one trip. I can only imagine using this for Uber or Lyft as it would make your entire day one trip. This doesn't even give you the option to force stop like you could do with Mile Iq or Hurdlr and those are free apps. I would expect more from a company who wants money from me on a monthly basis. I gave two stars because it has potential because of the ability to set rules for your purchases to make it easier to categorize purchases but at this point I'm not going to continue to use this as a free app and I definitely wouldn't use this as a paid app. If you are someone who drives constantly this isn't the app for you..Me1678Version: 4.21.0

✓ HopelessIt wont give quarterly sales tax rioorrs and the help is hopeless.CitrienchrisVersion: 6.4.59

✓ Clunky and annoyingI use this app since I file with turbo tax so it would be great if it was easy to use. It keeps good mile tracking which is surprising because it is so clunky in other aspects. It has had a lapse in account activity which is weird because it just downloads that info from my bank. While it keeps good mileage it is very disappointing in entering wether they are personal or business. Sometimes it freezes while trying to categorize other times it categorizes to quickly and I end up having to review again and change the category. It is also annoying when it comes tax time and you have to transfer your info, you only get one chance at it and I’m not sure the transfer to turbo tax is correct. It looks nice but works badly. The app has annoyed me enough lately I’ll probably switch from filing with turbo tax. If the app cost less per month I might consider continuing using it but 15 bucks a month for a app that doesn’t work well isn’t gonna cut it..Dallas7422Version: 6.4.9

✓ Glitchy user interface and frequent connection losses with bankInitially I thought this app was pretty good for logging business transactions however, after Inuit lost connection with my bank I lost every transaction from April 2023 until now, meaning I have to completely start again with this years tax return. I’ve tried raising this with customer service (which is just a load of poorly coded bots that can’t even answer basic questions correctly). I’ve since cancelled my subscription and i’m moving over to Xero Go which seems to have a much cleaner UI compared to this clunky mess. If you are considering going with Quickbooks I’d thoroughly recommend going elsewhere as it has made filing my taxes/expenses harder than doing it manually and has cost the best part of £100 for the privilege..J CRAVENWOODVersion: 6.4.109

✓ Good app, missing some details.Overall this is a great app for me and my business needs especially since I'm traveling to customer locations. I have the ability to bill them, collect payment from them, manage income and expenses all from this app. A major plus is my ability to scan my receipts or email them in and have QuickBooks input them to my expenses so I can just approve them saving me time and money, great job on this feature! BUT I have noticed that the mileage tracker is not great, sometimes it pickups my drive sometimes it doesn't. I've been forced to use MileIQ for my mileage tracker which is annoying to say the least paying two separate companies when QuickBooks advertised the Mileage Tracker. Another downside is that this app is only available on the phone, not the iPad. I know I can run iPhone apps on the iPad, but it don't look as professional and clean especially when presenting estimates to customers. With times evolving and more business using tablets I would say it's about time that QuickBooks looked into getting their app updated for Tablets..SSGTRockyVersion: 4.40.1

✓ Tracker and InconsistentAfter three months of troubleshooting with customer service, I was told repeatedly that I was the only one facing the mileage tracking issue and every time they just walked me through the basic restart troubleshooting options. I have been inconsistent receiving service for the mileage tracking but as others have said it is basically useless, frustrating, and I will lose money on time because of this issue. Furthermore, I ask that I receive a discount on my $15 subscription since I wasn’t able to utilize the service I was paying for. The response was no, since I was the only one having the issue it seemed like my phone not the software. After looking at it on my phone after all of this, I now see that mini mini people are havingThe same questions. I actually had to call Apple and they took the time to do some research and found all these other Bible with the same issues, all this after three months of customer service through QuickBooks. At one point they just Google troubleshooting for this issue. Very frustrated.NalaAPPLEVersion: 6.2.7

✓ Was good at the start until you drum up more businessThis was really good to use at first until you get lots of jobs/work and need to start sending quotes and paid receipts etc. You can only send invoices, and then you get paid by have your bank details on the invoice. There is a ok part about this and it’s the tracking but even that doesn’t track the whole trip in one hit, I travel an hour or more to jobs and it records snippets along the way if I’m an stopped at the lights for a few seconds it starts logging a new trip, by the end of the day when I’m doing my books there’s about 29 trips I need to sort out if they were personal or business related and when all I’ve done is one trip to one job. You can’t send quotes. You cant send a paid receipt if you get paid cash or by card with a eftpos/card reader, you have to send a invoice, mark it as paid then you only have the option then to send a receipt for the work you done to the customer. I’ve had to change to Xero now, I just have to log box my kms and trips now the old fashion way ☹️.DjspeteVersion: 5.1.2

✓ HelpHi there When ever I have updated my password because for some reason I can’t sign in, I have trouble re signing in once updating password. I now have to delete the app and re download it (again), this is still not working so I take you up on signing in another way which takes me online to your browser, I can log in there but none of my transactions are showing.!? Also can you please update my account user name. The current is an old email I no longer have access to, can you please change my user ID to my name or currently registered email. I have previously asked but you only directed me to update my contact email. Please help, I am messaging here as it is also difficult to contact you online, which I tried.... N.DjnatøVersion: 6.1.5

✓ Useless. Youre better off with a spreadsheet.There is so much wrong with quickbooks self employed. At the moment it’s telling me my subscription has expired even though two days ago they took money for my subscription. I can’t access anything so I guess all business is on hold. On top of that there is no one you can ring to resolve an issue like this. I rang the number on their website and they said there is no contact centre for quickbooks self employed. So no one I can talk to to fix it. The best I can do is email them and wait for someone to respond in the coming days. In addition the mileage tracking is next to useless and doesn’t log half of your trips. The ones it does track are wildly wrong and that’s using and iPhone XS. The invoicing is super simple and featureless. When you send an invoice it sends your client an unprofessional overly friendly Americanised prefabricated text, like “Hey guys check out your invoice.” Which you cant change permanently. If you don’t know what your doing you can double enter expense transactions using the receipt snapper. It should be able to pair up receipts with transactions but it can’t. It’s far too basic. So if you don’t use these features it’s doesn’t actually do much for you. It would be far safer to use spreadsheet because at least you could see your information..Hoddy38Version: 4.40.1

✓ Used to be a great AppI am a business owner that has been using Quickbooks for over 3 years. Through these last three years I have tried Payroll, Mileage tracking, expense tracking. Pretty much every aspect other than time keeping. This last year the company has really gone down hill. The customer service is not trained properly, they know enough to transfer yoh to an expert which is usually someone in a department that can’t be reached directly because these experts are mostly outsourced to third party companies, when customer service does get involved they make mistakes and don’t follow through with corrections. I waited 4 months for a payroll correction error to be handled by the supposed “experts” during this time I fell behind with my taxes because the IRS thought I owed several thousands more than I actually did. All this just to find out that they closed my case without notice or resolution and never told me. When I called to get help again they just sent me to talk to the Bookkeeping Team which is a paid service. They offered to fix the mistake if I paid $1500. Basically in the end the payroll error was never fixed, I stopped using QuickBooks for payroll and have a massive tax issue in my hands that is still unresolved. I recommend Quickbooks for very basic tracking and bookkeeping items and only if you are a small business otherwise you should look for a company that doesn’t outsource their services, including and most importantly Tax and Payroll corrections..Wickedlily18Version: 6.4.65

✓ Over all great programThe only gripes I have with this program is that invoicing doesn’t allow the option to mark invoice as paid until I send the client an email first. It seems odd to send two emails to get the receipt to the customer. Adding the option to mark invoice as paid without sending would be nice. The other issue is the option to accept credit card transactions does allow you to charge fees to the customer. I make mostly larger transactions and that can get into our profit margins and telling the customer after the fact looks really bad. Most of my work is bid and I use DocuSign to send proposals and mostly use this program to provide client with a receipt. Also adding the ability to scan multiple receipts for each total would help out. My suppliers receipts don’t come as standard receipts. They only put like 10 items per page and it usually around 2-3 pages. Over all great program and fairly easy to use. This program really is a time and life saver and I hope updates are coming to address these issues..Tgun23Version: 6.4.19

✓ Not greatHad this app a year and it’s got worse over time. Used to work really well but gone downhill. Sending invoices from phone does not always work. Clients not receiving invoices and then not being paid on time as a result. Always bank connection issues and having to reconnect it. Mileage tracking now not working. Having to input it manually which is a pain. Reported several times all the above but nothing changes. Constantly having to update the app. Customer service absolutely useless and ask you basic stuff that it is obvious you would’ve already tried. Paying for an app that doesn’t really work in most areas anymore. Only benefit it is serving me is to create my invoices which I can find in another app. Will be leaving if not resolved/improved in the next month..RMT9523Version: 6.4.102

✓ Major bug and poor customer serviceWhen updating the bank connection through the in-app prompt it can create a new connection and re-import all your data, creating loads of new, uncategorised transactions that are not recognised as duplicates. After speaking to customer service, they recognised this as a known bug and said it will take them weeks to fix (or I can erase abs manually import all my data – aka 5 years of transactions to recategorise!!) I was offered a discount (which hasn’t come through) but I honestly feel that unless they can sort this major issue out that what was once an amazing app is no longer really suitable to use as this is a pretty major error. This is the third time I’ve had this error and each time it has taken way too long to fix (and one time I did spend days recategorising)..CrazyfortravelVersion: 6.4.29

✓ Awful Customer ServiceI was attracted to the App due to the discounted rate. I only intended to use the mileage log function in order to take the hassle from manually recording personal and business mileage. I accepted the steady increase from £4-9+ after being with them for 6months as I recognised the time saving value. However...about 2 months ago I tried to download the mileage for a month in order to submit to my payroll team only to find no data appeared. 1 month of chasing a none existent service team later I decided to stop my DD. I still get emails to be told this ‘ongoing issue’ is being worked on by their technical team a month later! 2 months to fix what should be a simple technical glitch and in the mean time offering me to re-join at less than 50% what I was paying before I cancelled...bloody cheek! Clearly this company is trying to attract as many people as possible with sell it low and then raise the subscription when hooked! However the technology is clearly broken and there is zero technical support when it does...DO NOT BUY!.David K 41Version: 5.2.1

✓ Customer serviceDon’t try to get help unless you have 2-3 hours to spare(and considering it’s a business app, who does?). To get an agent to call you, you must click on help and request one. Except if you click on help, nothing appears. If you try to chat with an agent, you must fill a form with your name, e-mail and reason, then you get a random agent asking for that info again. In my case, the agent couldn’t help me, so he provided a link which took me to the same form. The third time, and about 25 minutes later, I was nearly in tears and told the agent so. He gave me another link and told me to close the window with him first. So I followed it and never connected to anyone. So back to the form, and two more rounds of links to the same form. I found a contact number, so I called it and a recorded message told me to click on help and request a callback. I started at 6:48 EST, and finally was able to get a call at 8:40. The very helpful lady tried to resolve my problem, but it wasn’t working, so she had me on the line until 9 EST and told me merchant services were closing at that time. She did promise to call tomorrow to try to help, but as of yet, my problem (which is about being able to take online payments when I send an invoice-pretty basic) is still unresolved..Y. LeviVersion: 6.4.9

✓ Intuit, Quick Books, and AppleI purchased the basic subscription via Apple after downloading the app. After getting into the subscription I determined that although the basic showed tax information there was no way to pay taxes via the basic plan. In order to pay taxes via the app you needed the Self Employed + Turbo Tax bundle. I upgraded to the new subscription via the app, was charged and the payment completed, however my subscrition was not updated to the new level. After 3 days of calls never getting to speak to an actual person just getting a recording to leave a message with no call backs. I finally got to speak with someone who informed me he couldn’t help me and couldn’t transfer me, I had to call a different number. I called that number and was informed that although they agreed they were paid for the higher subscription they couldn’t give it to me because I used Apple to pay. I had to cancel my subscription, wait for a refund from Apple and then after the account was closed I could purchase a new subscription. Intuit customer service is apparently not directly available to discuss the issue. You have to either deal with Quick Books or Turbo Tax. The customer service with Quick Book is a disgrace. I will admit that if you search hard enough there is a disclaimer about getting refunds directly from Apple, not that if you use there app and pay for ian upgrade with Apple that it won’t work..JmdfltVersion: 6.4.109

✓ This application is frustrating beyond belief. All I need to do is to upload my receiptAbsolute rubbish this doesn’t have to be this complicated all I need is to be able to upload my receipts. Where is the page to be able to do this. It is not obvious where it is. I don’t need to go through a tutorial to tell me how to do it I just need a button to open so that I can upload my receipts it’s as simple as that it doesn’t have to be complicated. It doesn’t have to be number 10 on the list of menu options. I just need it on the front page so that I can upload my receipts. It doesn’t need to be this bloody stupidly complicated it’s unbelievable I’m just a bloody taxi driver I’m not the worlds most intellectual as you can probably deduce but I do expect functionality from an app that is aimed at self-employed people. This includes builders plasterers, gardeners painters, decorators people that haven’t got time to figure out how these things work they just need to be able to press the button and upload the receipts for the day that’s it that’s as simple as that but no it has to be complicated because some genius has designed it not thinking about the every day, working man/person Bloody unbelievable frustrating beyond belief.Womb lookVersion: 6.4.77

✓ Could be betterI have trialled this app for a few weeks now and have decided to stick with my free invoice app. My free apps have far more features such as marking an invoice as paid without sending it, sending the invoice via text and WhatsApp (not all my customers have an email address) invoice automatically dating the service provided, and giving more options (preset)on when the invoice is due. I also found the invoices to look very bland, even though adding your own logo is an option. I found customer support to be okay with a good reply time although I did notice they were impatient to find out if worked and would email constantly. By the time I would reply to them, the case would be closed. In all it wasn’t a bad app and cheaper than most but compared to free ones it could have offered more. If it ever did then I would consider paying..YumMum121Version: 6.4.65

✓ Owner of quality handymanI first saw this app when I had a vendor use it when I was paying them to haul off house debris and I checked onto it and realize that I could use it for my business and it’s working great. What I like is I can do this from my cell phone and don’t have to go home and do invoices from my computer. I can also push a button that says the invoice has been paid. And also it notifies me when the person I gave the voice to sees the invoice which I like very well. Because it’s a confirmation to me that they received it. now that I’ve had the app for several years, I’m not as happy with it as I was in the very beginning. I’m not getting notified when they see the invoice. Also when I’m trying to create an invoice, if I use the same wording as a previous invoice, which could’ve been several years ago, it tells me that I cannot use that and have to change it which is very frustrating because I do the same type of work over and over again, this recently started a few months ago when they raise the price on me and updated the app. I am now considering other options if this is not fixed within the next month..Russell d wVersion: 6.4.115

✓ Why eliminate perfect features?I’ve been using this app for almost 3 years and it alway was quite handy and precise to keep my information, but since the last update it seems that the feature to check income and expenses in an specific month is gone, why you have eliminated it? If you want to check the income in July you only have a graphic but it doesn’t show any specific number and then you have to go to transactions and manually calculate them, so what’s the point of having your information with the app?.HernanjoVersion: 6.3.4

✓ Has good framework, but missing some crucial featuresQuickBooks self-employed has a great, simple ideology behind it, but I think that QuickBooks is either intentionally throttled some functionality to force users to pay for more premium products, or that they have gone so minimalistic that it has gone too far. The ability for customers to pay partial payments on invoices as one of the most simple, easy things that any business in the service industry has ever thought of. But QuickBooks self-employed does not allow you to do that. It’s ludicrous to think that the majority of customers using QuickBooks self-employed are in the service industry, and for the majority of that industry companies require a 50% down payment. It’s really annoying that QuickBooks doesn’t have this feature, because if I want to get a down payment from somebody, I have to create two separate invoices which looks very unprofessional. Without this feature, I will definitely be switching away from QuickBooks as soon as I can find a better alternative..HeysndnsnaiVersion: 5.1.1

✓ App not tracking tripsThis app has been great for the last 4 or 5 years I’ve been using it, up until the last few months the app has started logging me out and not keeping track of my trip, I made sure everything was still tracking, reset it and still having the same problem. I used to rely on it to work out my trip and hours I’ve worked but now I have weeks with no tracking, very frustrating. If that can be fixed that would be awesome!.DypwnfVersion: 6.4.106

✓ Qb- new userNot a negative review, just realistic.... On the face of it QB looks pretty ‘thin’ when you look at the Home screen.... but as you delve further into it....it becomes obvious that some clever algorithms have been created to enable lots of automatic action/transaction-logging. To get the best out of the system you need to invest some time (and faith) in it and connect your bank/credit card accounts that you use especially those accounts you use for business transactions. Feels a little weird allowing access to your banking - but it appears secure and everything is ‘done/connected/setup’ from within your QB account. Once setup - you’ll need to spend a bit of time going through all past transactions - at least to the beginning of the current financial year - if your figure are going to make sense. The are I’m having issues with is the mileage tracking function. Having followed all the obvious instructions it isn’t auto logging trips..... there is a support function....which I’m currently trying re this subject- I’m sure it’s a blip in the settings somewhere or just my fat thumbs! Apart from this - so-far-so-good. 👍.Bronco911Version: 6.1.1

✓ QB has lost all of my transactionsHaving spent 15 hours getting ready for tax time between midnight and 8am all work completed has disappeared. In addition functionality on email receipting doesn’t work.... proceed with caution!!!!. The problem with QB’s response below is that I have had daily emails, where no action has been taken and I have had to provide further details and clarification each time. Despite a promised phone call to resolve, phone has never rung. Have cancelled my subscription and wasted time and money.... never again!.....unhappyVersion: 4.32.1

✓ No ability to change payment methodI’d like to subscribe for my business but system will not allow me to choose a payment method and forces me to use a personal account associated with App Store. Nobody seems able to help. Just send me on to the next person. Very frustrating. Doesn’t matter how good your product is if your customer service sucks..Omg u r kidding meVersion: 6.0.7

✓ Oh dear, what a mess!Having had quickbooks for self employed and being impressed with it, I upgraded to Quickbooks online once I became VAT registered and had staff and hence the need for payroll. Wish I’d gone with xero or sage, quickbooks online has been nothing but a nightmare. Trying to get quickbooks to sync to other services such as NEST pension and HMRC is incredibly complicated, or at least it was for me. Thinking I’d done something wrong I phoned them, thinking they’d point me in the right direction after 10mins or so. I have spent hours on the phone to technical support trying to resolve this, just checked my phone records and in the past 3 weeks I have phoned them 9 times to seek help and the issues are still not resolved. Having run 8 payrolls not one of them has submitted to HMRC and NEST pension successfully. Do I persevere with them or cut my losses and go to another provider? We’ll see what happens when I phone them AGAIN on Monday morning. I would not recommend Quickbooks for payroll, they are useless and they cannot offer an easy solution to the most simplest of problems. For keeping a track of profit/loss and managing receipts and vat records they are very good, go elsewhere for payroll..ThecoffeevanVersion: 6.4.9

✓ There is no support for Quick Books Self EmployedI am incredibly frustrated! I downloaded the app yesterday and added my account information for it to track. Cool. Today I signed on and it asked me to enter my name and occupation. The problem is the occupation. I’m a Real estate investor but it would not acknowledge any occupation outside of mining, ranching, farming, or animal breeding. It would not let me continue until I picked one of those occupations. I went ahead and picked mining just so I can move on and thought I would go back and edit the occupation. I can’t find anywhere on the app to make that edit, nor can I find any help support on the app. I logged online and was still unable to find my occupation to add it in Settings. I’ve called, I’ve emailed, I’ve tried reading through the questions answered by the community to no avail concerning my questions and I have not been able to get any support. I’ve spoken to two different Support operators but neither of them could help me with self-employed question. They just re-directed me back to the webpage. And here I am now frustrated and no where to ask for help. There’s no way I want to subscribe and pay for an app with no tech support..Sunny.dee627Version: 5.2.5

✓ FrustratingI downloaded this app, started using it, then realized it was the American version, even though I’m in Canada. Tried to switch it over. Now every time I open the app it switches back and forth between the two versions, and I’m also being charged double. And no one can tell me how to fix it. Bad customer service and glitchy app..LolaivyVersion: 6.1.0

✓ Warning - Do not purchase this appI have been using the trial version of this app for 25days now - my honest opinion I thought this app was initially genius in helping me keep track of my expenses, and visually keep on top of my finances. That was until it decided to disconnect from my bank, an error that repeatedly happened throughout this trial period. For no reason. Although it does try to place blame on you that you have some how not logged out of your bank on another device...completely untrue. Customer service slow, and robotic response, and ask you to perform lots of technical steps to fix the problem yourself. But i feel sorry for the people who have bought this app, pay monthly and have had all their transactions lost. I can’t imagine how frustrating that would be!! This has happened to me just in 3 weeks. Imagine loosing a year’s worth of data, and once its gone it is gone. There is no guarantee or back up of it keeping your data. I will not be buying this app, I’m happy i found out early that it does not work..Jj1187Version: 5.0.1

✓ Tracking mileage isn’t goodThis is no where near as good as mile IQ for tracking mileage. It never says the right address for my start address or end address so each journey is slightly different but when you go to adjust the address, you cant just change the address and it adjusts the mileage accordingly, you need to go into your maps app to find the correct distance and enter it in in QB. I wish you could have an option for regular journeys so if it recognises a similar start and end address, it puts it in as your regular journey. Unfortunately I do a lot of driving to different locations and I need to make sure they’re correct so I’m always re doing what the app saves it as which kind of makes it pointless to even have the app. They could make it much much better and hopefully they will..MattbaigentVersion: 4.28.0

✓ Not very good.Not very good..Joseph30511Version: 6.4.51

✓ UnrulyI’m just trying out QuickBooks. The interface is very nice. Intuitive one might say. When reviewing transactions I see a nice button that says “Create rule” so I hit it. In a very helpful way it asks, would you like to automatically categorize all transactions from vendor A as category Z. I hit confirm, then save my transaction. I then see a little notification that says X number of transactions were automatically categorized, which I’m very excited about because it seems to be making my life easier, yay! Then, to my horror, I see that all the X number of transactions are reviewed as “uncategorized” and even the first item I reviewed and based the rule on has a completely different category than the one I selected and saved. And this wasn’t just a fluke, I had been going along like this for several transactions, vendors and categories until I noticed they were all screwed up. The very basic function of this software, the flagship software of the industry, the function of sorting your transactions for tax purposes, is completely broken. So I look for a help option in the app to report the problem, don’t see one, only an option to leave a review. And here I am, warning the next fool to stay away from this very nice looking but completely broken app. P.S. I found the help, it’s an AI chatbot. It had to forward my problem to its humans, they’ll get back to me..McKlintockVersion: 4.37.0

✓ Great all purpose app, but needs fine tuningI have been using this app for about 3 months now and it is great for running a small business, hows there are 2 key things that I would love to see changed. First is the mileage tracking, there has to be a way to make it more user friendly, I used mileIQ before this and it was great in the way it would let you name the location you started and stopped at, making it super easy to classify your drives. QB just gives a general address to go off of so then you have to look at the map to remember where the destination was from the drive from last week. Second thing is the invoicing, I used the Wave app before this and the way you could make a list of items to pick from when creating an invoice was great, with QB you can pick from a list of recently used items but it’s not as streamlined as it could be, all in all a good all purpose app because it does do everything including taxes but just like anything all purpose it doesn’t do any one thing great..RD Auto ReconditioningVersion: 4.34.3

✓ App ok ofApp is ok but needs improvement, I think like most users the auto tracking function is very flaky at the best of times. Working fine one day then nothing recorded on another. why !!! I mainly use it for logging work done to build up an invoice that I can email. But that’s it you have only one choice emails, unfortunately some customers done have emails or are wary about handing them over. Send as a text msg would be good option. There’s no option to put a date stamp to a job on the invoice, so you have to write every date in manually. Once you have sent your invoice and it’s been paid and mark it in the app as paid, it would be good if the payment automatically appears in your income. But unfortunately it doesn’t, you have to manually input that information. If these issues were addressed I would certainly grade it as 4 or 5 stars. I have put my issue to QB but the auto help is at times useless, and once contacted QB help desk they said they would pass my comments on but you hear nothing afterwards. So I feel feed back is poor. Mike R.M rangerVersion: 6.4.99

✓ Mileage reports will not export or printApp in itself serves its purpose but the inability to export/print mileage reports is a big issue. Needs to be addressed as a matter of urgency. It will export personal or business trips as two separate files but it won’t export ALL trips as one file. Also, mileage tracker was meant to have Favourite Locations in last update. Can’t find it!! It would be useful if tax reports could include option for tax periods other than the standard April to April. For example mine is August to August. And as from yesterday any trips that are reviewed and saved are unsaved the next time I log on. This happens whether I use desktop or iPhone. The only way I can prevent this happening is deleting the iPhone app and reinstalling it. Can’t keep doing this. For the price you charge surely it should be thoroughly tested before releasing. If the mileage issue isn’t resolved by end of July then I’ll be cancelling my subscription..Crd1904Version: 5.2.0

✓ If it worked...This app was brilliant when I got it over a year ago, kept everything up to date for my tax returns, connecting automatically with my bank account, tracking my mileage etc. Then just before I wanted to do my tax return, the bank connection failed. I emailed support and got useless replies. When I was lucky. This has been going on for around 5 weeks now, and now my data from last year has disappeared too. Joel - my support agent, doesn’t care. Joel can’t even be bothered to respond any more. I am going to have to do my tax return the long way. And also no longer have a lot of my receipts because they were stored ok the app and now has disappeared with no explanation. No customer services. No phone number to speak to a human. Just email. Pointless email. I’ve paid monthly for my life to be made more difficult when it was looking so promising to be made so much easier. SORT YOUR CUSTOMER SERVICES OUT FOR SELF EMPLOYED ACCOUNTS!!.Blinky243Version: 4.29.1

✓ Mileage Tracker Flaky UPDATEDUPDATE: After another support ticket getting no response BUT them responding to my review I tried the proposed solution to band aid my missing trips. No luck. Still have the program and it is STILL not logging mileage. Now it’s completely failing all trips. I’m not incompetent when it comes to these things. I’ve built multiple CPU’s; have my home setup for multitudes of automation tasks using IFTTT protocols, etc. I have checked and checked again my setting which are correct. I’ve used the online support and followed the guides given in the reply to my review. Check other reviews. I’m not the only one. If your looking for solid mileage tracking look elsewhere. Flaky at best with absolutely dismal customer service. ORIGINAL REVIEW: One of the big reasons I got this was for its inclusion of automatic mileage tracking. Well even after reading bad reviews of people saying it didn’t work right I tried it with the 30 day trial. Worked great until a week ago (I’ve since purchased the software). Frustrated I sent an email via the embedded support tab/button. No response in two days and mileage tracking is still only picking up 1 of 3 trips or so. Can’t recommend a product that is that inconsistent and has no customer service to back it up when there’s problems. It appears my support email is either ignored or is backlogged by over 2 days which would suggest many others are having problems as well. BUYER BEWARE.LazzydogVersion: 6.0.10

✓ Has potential to be very good, but serious bugsI’ve been using this for absolutely everything related to my small business and was going OK with a few minor bugs that I reported to QB. However things got worse, upon producing an excel export of transactions for submitting my GST/BAS my accountant discovered approx 15 transactions out of 40 or so had very unusual GST amounts calculated. E.g. $250 spend, with $320 GST, $15 spend, $32 GST. None of it made sense. So I went back in and re-calculated every single transaction GST amount and discovered further issues where if you edited a transaction spend amount it would automatically change to some other completely random amount later. It was absolutely doing my head in so for this quarter I had to do a fully manual spreadsheet defeating the purpose of using this app. I have emailed support with screenshots and have not received a reply that was two weeks ago..MattyAustraliaVersion: 6.4.32

✓ PCI requirements for taking credit cards fee not includedThere’s a new law for companies that take credit cards as payments. This is called, “PCI” compliance and is done through a third party. This is because of a recent industry data breach issue. It applies to you even if you personally do not take or store credit card information and solely use Quickbooks as a portal via invoice, having them process payments, “which they already charge you for” with quickbooks already being in compliance. This is why you pay for a “subscription” to use their services. Regardless, the third party still wants you to make an account and charge you a repeating “compliance” fee. It is akin to you riding in a city bus but after you pay the driver they make you purchase auto insurance to ride on the bus. The app doesn’t have a master “off” switch to no longer accept credit cards as payment and must be deselected as an option when you make an invoice, but every time you make an invoice. Makes you wonder who wrote this bill and if they have any stake in the third party which was made to manage the compliance. Quickbooks should handle this since they make money processing our payments and also have a master credit card off switch so as to no longer take credit card payments. No credit cards equals compliance..RexuVersion: 6.4.77

✓ Not worth itIf you accidentally unsubscribe even for a day they will loose all your data. No support as no number or email. Only support is chat which is not helpful ( quickbook is different to “quickbook self employed). I did research an a lot of accountant hate self employed quickbooks. Honestly disappointed and i have to do more accounting at the end even though I paid for the app that suppose to help me..Sales32Version: 6.4.58

✓ Customer service is poor & errors with accounts syncing!No accounts are syncing. Tried over & over again… still no luck. Customer service has yet to get back to me & it’s been months. I’ve contacted them multiple times!.Vincey4Version: 6.4.67

✓ HORRIBLE!!!DONT BE FOOLED DEAR LORD, customer service doesn't exist here. Overall terrible service in every aspect, dont waste you time..Alexh1990$$Version: 6.4.11

✓ Poor customer serviceNever have ever had an ap with so many errors and no way of reporting the reoccurring problems. The arrogance of Quickbooks to refuse support for this mobile version of their platform is atrocious. Invoices that go to junk mail. Confusion for customers receiving invoices for two step process to view. Continuing lose of account payment details and invoice numbering resets. Let alone the missed bank reconciliations of whole months. Happy to help you sort out bugs but what about a trial test before messing everyone’s books..Picnicbasket22Version: 6.4.58

✓ Good app so farI just subscribed it yesterday and find it pretty good so far. However the format of the invoice is not quite right yet, you put in the address but it doesn’t show up in your invoice and no place to put in your ABN so I had to put it down the payment detail. One other thing they need to improve is that it should be able to attach the invoice in the automated email which sends the invoice to your customer, so the customer can open the attachment straight away rather than loading it from the QuickBooks portal. I would go with QuickBooks online but it has no milage tracking which I drive a lot. The format of invoice is way better than this though, wouldn’t mind to pay a little bit extra to have both in one place..David Aus NgVersion: 4.35.0

✓ Service went down hill when I started payingI did the full free trial. I used the app quite extensively during this time and it was responsive and synced regularly. Reminded me that I had transaction and trips waiting to categorise. As soon as I signed up and started paying for the service it no longer seems to sync properly with my bank accounts, it will update the balance when I manually refresh it within the app but not display the transactions to be cataloged. It’s also seemingly stopped tracking my mileage and (apparently) I’ve not made any trips since August! (I drive every day, everywhere!) Don’t know what’s changed or why it’s worse when I’m paying for it - surely it should be better??! Bit of a poor show Quick Books. You’re not making my life much easier right now..AccomplishwellnessVersion: 4.36.1

✓ Vehicle expense failureIf you want to use this software to track your vehicle expenses for tax purposes, beware! It auto tracks the trips you take just fine but it fails to do the math on the expense total x the business use % in the tax summary and reports. This makes then entire tax summary incorrect and the reports incorrect too. I reported this and went through hours of online chat support (because phone support is not available for this version) to be told it doesn’t do this!!! What’s the point of accounting software that doesn’t do the math! Beware. It also has a bug in the business use of vehicle %. On the trips report it tells me I used 28.41% and on the tax summary it tells me it’s 1588% and then says my deduction is $0. Very wrong and no help so far. Not happy after paying for this software for 3 years. This needs to be fixed. ASAP. Edit- This review got me an email on the subject. It’s clear to me now that QuickBooks knows this occurs and hasn’t tried to fix it. They have applied the “standard” method of reporting instead of the “Actual” method, apparently. This means do the math yourself! I have requested that the user should be able to choose the method and the software should then do the math accordingly. Right now, no choice. We’ll see what happens..MoAndSiVersion: 6.4.7

✓ Room for ImprovementBeen using this app for 5-6 years now. Has several great features for small businesses/ independent contractors, like mileage tracking, quarterly tax estimation, and is a quick way to see your P&L snapshot. BUT for the last year or so the app has become frustratingly difficult to use due to lagging and slow touch response. Also would be greatly improved by the addition of a batch edit (even just batch exclude) function for transactions. Even the ability to make a rule to exclude certain transaction types would help, but you can only choose business or personal, not to exclude. If it’s going to continue taking 10 seconds for the app to recognize I even tapped a button, batch edit at this point is a necessity. Have reported the issue through the in-app feedback, but still not fixed. Also requires attempts at categorizing some transactions multiple times for them to move from “unreviewed” to “reviewed.” For a paid app charging as much as it does, it’s unacceptable that these issues have been present for a year or more..Maebea78Version: 6.4.32

✓ Constantly crashingThis app is really unreliable which is so disappointing because it’s a great app when it’s working. Every time I update, it crashes and I can’t log in. The app also used to automatically calculate mileage based on start and end point but it doesn’t do this anymore which means adding mileage is very time consuming. An option to automatically add return trips would also be great and make life easier as well as more expense category options. I won’t be renewing this app next month as it is a time waster due to constant errors, when the reason I purchased it was for efficiency..Avw89Version: 4.3.4.2

✓ PayrollIt would be so nice if there was a smooth transition or an option to add payroll on this app. I don’t need an enterprise accounting solution and don’t feel like I have the ability to transition to chart of accounts accounting because my business is so small, 2 employees other than myself. I think for businesses that are in transition into becoming larger and beginning to hire employees, seasonally or temporarily, it makes sense that I could use a simple program like self employees but also be able to keep track of my payroll within this app or at least be able to classify it as something other than others business expenses’. I may not always have employees and the need for a cumbersome enterprise accounting solution- so something in between this and enterprise would be nice. Something that incorporated payroll accounting and self employed features and simplicity. It’s a great app and great software at a reasonable price but even if it didn’t do payroll per say but could help keep track and account for those amounts sent out between paychecks and withholding it would make tax time easier and give me a better sense of revenues, expenses and better reporting and insight on how to charge the correct price based upon new overhead with employees and without employees. There should be an in between program that doesn’t force you to go to chart of accounts- because that is more accounting than a little business needs or an in between business needs..Small Construction LLC DudeVersion: 6.0.7

✓ Good app when it worksBrilliant app when it works, have used for 5 years now and serves my needs perfectly. Need to sort out this temperamental auto mileage tracking though. Stopped tracking my miles in June. Then I got a new phone and it was working (don’t see how this can be linked, maybe it was fixed coincidentally at the same time). But the feature is now not working again. Hasn’t tracked a single mile for me in over a week. I do a lot of random little journeys through the course of my work day so having it automatically track them is essential for me. I have had to input them manually the last week or so and the app is so buggy with this it’s an absolute nightmare to do. Please fix it!!! Other suggestions for improvement would be better customisation with creating invoices.JackhopkkinsVersion: 6.4.99

✓ Mile Tracker Needs ImprovementThe ‘Miles’ feature tracks drives and allows you to create ‘Rules’ but the automatic sorting is inefficient. Currently I have over 100 drives listed as ‘Unreviewed’ but when I sort them and select ‘Create Rule’ the majority of them give an error message that the trip already has a rule in place. If the trip is logged, and there is a rule in place, these trips should be automatically sorted by the app. I’ve contacted support about this and the only solution is to open the app daily and leave it running in hopes that it will automatically sort your drives. This solution will not help sort the past drives. The Transactions feature has similar rules and users are able to ‘refresh’ the transactions and they are automatically sorted if they were not already. The app would be 5 stars if the ‘Miles’ section would do the same. I would recommend using another app with better automatic sorting instead of investing the time to create rules on this one, then have to go back and still sort them manually..Student UF2016Alexis 1Version: 6.4.22

QuickBooks Self-Employed works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact QuickBooks Self-Employed.