- 89.5LEGITIMACY SCORE
- 93.5SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
DICE: Live Shows App Complaints & User Negative Comments 2024
DICE: Live Shows app received 86 complaints, negative comments and reviews by users. Have you ever had a bad experience using DICE: Live Shows? Can you share your negative thoughts about dice: live shows?
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DICE: Live Shows for Negative User Reviews
✓ Secret location errorI wanted to express how much of a bad night I had because of the “secret” location. The dice app showed two addresses and none of them were the ones of the event. It showed the last address of rash in bedstuy and the second address, the one the map showed, sent us to williamsburg between Bleecker and N4th. So we actually went to both places to find none of them were the venue. We spent 12 am in the cab. We couldn't find the place and our tickets weren't used. The response I got is that I should have checked on social media. Update: the response I received is that the location was sent to the email, and that is misleading because the email showed a first location that wasn’t the one for the event. And if you go to the dice app there where two addresses, and none of them were the ones for the event either. This event was a charity event for what happened in Rash last year, we were trying to help the place to get back to it’s feet. I even said that if a refund is not possible I’d be fine with credit for next events..Version: 4.78.0
✓ Would be good but…This app is setup to be good besides the fact that the waiting list feature is the biggest headache on the planet. trying to buy tickets for a concert right when they released i didn’t even see an option to buy them, only to join the waitlist, so i did. no clue what position im in, when is ever get them or anyrhing. months later i finally get a text saying they’re holding my ticket, but it just so happened to happen early in the morning, while i was asleep. so all i had to let me know that i had an HOUR to buy the tickets was ONE text. after missing the hour window to buy the ticket i had to RE ENTER into the waiting list. i am beyond upset, i’d be willing to pay up to 100 dollars for that ticket but instead i have to wait till some one wants to sell their 20 dollar ticket and though i was one of the first to get the option IM AT THE BACK OF THE LINE. this system is trash please give me my tickets..Version: 4.36.0
✓ Destroyed the Nick Cave concertThis app is clearly not up to the standard required for large scale streaming..Version: 3.50.0
✓ Terrible customer service and refund policyI can’t believe Dice would take advantage of people like this. Dice partnered with Bandsintown to advertise this Masego concert. I click on the link in the app and it takes me to this page on Dice, I don’t double check and bought the tickets and an hour later realize it’s a mistake . They linked me to buy tickets for the Masego AFTERPARTY not the concert. I tell DICE within the hour and you guys hit me with “sorry no refunds”? Even airlines have a better return policy. This is the last time I’m doing any business with Dice. You lose nothing returning tickets to the queue in one hour. Are you kidding me? This is so greedy and unscrupulous. It’s trash that you guys make your money like this.Version: 4.90.0
✓ Tragic app and its UXI tried to book two tickets, but it allowed me to book only one. Once I booked a ticket, I saw a function “send a ticket”, so I did, thinking that two of us were going to the gig. How wrong was I. I told friends we were going to the gig, then asked my partner whether he had received the ticket. He told me he didn’t, so I looked to see why I had an email saying that the ticket was sent, but he received no ticket, and I discovered that I was the one who had no ticket. Eventually, I found some FAQs where it explained how tickets get transferred. I suggested my partner check his dice account, and he found a ticket. I couldn’t book another ticket or get onto the waiting list, as I had one ticket booked already. That’s what the app said. He couldn’t transfer the ticked back to me, as his app said I had the ticket already! Support was rather reactive and replied to emails quite quickly. It would have been much quicker to find out what happened without emailing back and forth if it was possible to call and speak to someone. We didn’t go to the gig, as we had one ticket. My partner didn’t want to go on his own, and he couldn’t transfer the ticket to me so I couldn’t go either. Tragic app and its UX. Thanks for giving me hope for the night out up and then letting it down..Version: 4.75.0
✓ Don’t bother, just use the website to purchase tickets.They ran a contest recently in which the first 750 people got to win a Ltd edition product. Encouraged people to download it. Then, when the contest went live, they only loaded the Ltd products onto the website, then put it on the app 10 mins after the sale, and thus, all the real fans missed out..Version: 3.45.0
✓ Send to Friend BrokenFound a solution to the broken “send tickets to friend” problem. I assume Dice has no QA or product management team, since the app makes it nearly impossible to send tickets to a friend. If you have many contacts, your friend may not appear in the “has Dice” list (even if they do). And they won’t be able to see you either. And the “has Dice” list is often truncated about halfway through the alphabet. Solution: Go to your Account page in the Dice app (click the silhouette at bottom-right), then click the “share” icon at the top-right and send a text to your friend. Once they have accepted and “followed” you, you’ll get a notice in the app that lets you now follow them. They should then show up in the share list. Good luck..Version: 4.86.0
✓ Nick Cave streamHopeless. Keeps cutting out. Not a problem with our internet.Version: 3.50.0
✓ I will constrain myselfWas looking forward to a night at home listening to Idiot Prayer : Nick Cave Alone at Alexandria Palace. Luckily I’m alone as there would be a riot if other people here looking at a frozen and silent Nick Cave. So disappointed after paying and looking forward to this. My first spin of Dice has left me thinking I’ll not try my luck again..Version: 3.50.0
✓ Poor customer service, and fraudI had purchased concert tickets for a show this past Friday, but later realized that I would not be able to attend.I looked up the refund policies for DICE and saw that I could submit a refund request. I submitted my request and a representative named Stephanie told me that if I purchased tickets for another show within 24 hours they would refund me the purchase price of my initial tickets. I did just that, and advised Stephanie what I did, but several days later a different representative, Jon, contacted me and said they would not process any refund. I reasonably relied on what their representative Stephanie told me and purchased another ticket under false pretenses. That's not fair. If anyone else has had this happen to them, start posting on Reddit and any platform, and if there are enough of us we'll get the attention of an attorney to look into bringing a class action against DICE for these deceptive and fraudulent activities. They know that no one can chase them in court over one ticket, but if this happened to me it's definitely happened to thousands of other people. Companies that engage in deceptive or misleading acts like this should be held accountable. This is not a cool scene friendly company, they just want your money, and they are willing to lie to you to get it. If you can remove at least one company or group from your life that is willing to lie to you to make money, then that's worth it..Version: 4.43.0
✓ Dice app awful, inhumane and unethicalAwful experience with DICE. I bought a refundable ticket last summer for weekend 1 of primavera sound as I have arthritis and it’s an unpredictable disease and it’s flared up again and they won’t let me refund the ticket? This is clearly a company that wants to hold onto your money as much as possible and trick you into spending more for refundable tickets very inhumane and unethical. I have to put it on a waiting list which stops on the 20th of may or sell it to a friend and none of them want it. They haven’t helped me at all. I can’t put the ticket up on TicketSwap as it has to all be done through the dice app and you can’t access your tickets so I’m now stuck and lost out on 226 pounds in a really stressful point in life. I would not recommend getting tickets through dice as once you’ve spent that money you’re trapped. Really saddened and disappointed and this stress is making my arthritis flare up more. I’m never getting tickets through dice again, and you shouldn’t too..Version: 4.49.0
✓ Great support, awful terms of serviceIn good faith I cannot recommend this app based on the unnecessarily stringent terms of service and poor relationships with event organisers when it comes to obtaining refunds. Last minute event/line-up changes should be covered by refund policy and taking two weeks to confirm that refunds cannot be processed is rather frustrating, and refunds should be available when you are not immediately before the day of the event; having a resale system to sell tickets to members on a waiting list as the only way to procure a refund when an event is not cancelled is a scam of a business model. Please find somewhere else to get your tickets from.Version: 4.75.0
✓ Nick cave concertWhat a joke! My most favourite artist.., I paid to see his gig in Australia time, and I can’t get through a verse let alone a whole song! Whether I use mobile data or home wifi (nbn) what a joke! I’m beyond disappointed.Version: 3.50.0
✓ 1 hour to buy ticketsI was looking for tickets to a certain concert and they sold out but I didnt manage to purchase one. I checked on the app and I was still in a waiting list even thoughj it had sold out so I just forgot about it. Then three weeks later I check my phone and see that the Dice app had sent me a link ton purchase them, but then saw it was 1 hour and 15 minuets ago, and that I only had one hour. This was all at 11pm by the way so I could have been in bed anyway. I signed up again just in case, and luckily got another text to buy them again for 1 hour, only this time it was sent at 6am and I woke up 8. This is more than frustrating and feels like a joke, I dont know how there are so many good reviews..Version: 3.36.0
✓ Their support dont careTheir support just don’t care… It Took them more than a MONTH to get back to me with an unfavorable answer regarding a refund for a concert. I tried to see if it was possible to get a refund 10 days before the actual concert as there is a button to get a refund REGARDLESS if the read the entire policy on the subject. However, no answers on time to decide if I should still go or not… Money and time wasted. I would have made it if I knew no refund was possible. Why even give the possibility to ask for a refund. Dice do not refund. They don’t take any responsibility regarding this matter and their reactivity is unacceptable… and they don’t care either… last time I use their service.Version: 4.105.0
✓ Scam AppI bought tickets to an event that I realized the morning of I could not attend. No problem, I thought, because the event had been sold out for months and had a waitlist going. I returned the tickets to resell at face value at 10 a.m. The app gave me a notification that they were listed and that I'd be notified when they sold. They supposedly never sold. The tickets were then returned to me before the event - but the app did not give me a notification telling me that they were returned. By the time I realized this, if was an hour before showtime and I tried to transfer them to a friend so they didn't go to waste, but the "cut off time" for ticket transfer had past. Why can't you transfer tickets anytime??? I went to a show last night and got there late - my friend was already in our seats but was able to transfer my ticket to me at the gate through the AXS app - and the band was already on stage! It seems like just another way for them to make money!! For GA shows, they can game how many people will attend based on returns and transfer cut offs, then release more tickets in the same way airlines game seat sales. I will avoid shows that use this app for sales in the future..Version: 4.30.0
✓ No refundsI recently made an accidental purchase (not knowing someone else had bought tickets for me) and I tried to explain this to customer service. They mention they are able to refund before the event begins, even if it’s the same day. I tried contacting customer service prior to the event and not only did they take forever responding but they stated they would notify me prior to the event starting. I waited and emailed a few more times with no response. The event passed and I had to email again (even requesting for the event manager or supervisor), only to be notified that I would not be able to get my money back. I requested a credit to compensate for the loss, considering I didn’t even activate my tickets, but they also negated that. Overall, the app is good to search for your favorite artists playing at local venues but the refund policy is a lie and customer service is lacking. Make sure you are purchasing correctly because they do not do refunds. This review is meant for those two things..Version: 4.20.0
✓ Terrible updateBefore a recent update I loved this app but now I cant use it because my phone isn’t modern enough. So I have to spend a lot of money on a new phone if I want to continue using the app. Most comparable apps such as Ticketmaster and two professional sports teams I watch have apps that work fine on my old phone. Responding to the reply. The existing tickets are NOT visible on the old version on the app. When I click for my tickets I simply get a message asking me to update the app, which I have tried several times to do but I can’t. I’ve contacted Dice twice but received the same lengthy answer that was exactly the same each time word for word but doesn’t help with the app..Version: 4.47.0
✓ DisappointingHave an iPhone XR and was looking forward to watching a show coming up. Wouldn’t send my a 4 digit code so I could register. Tried a few times and nothing. Absolute rubbish. Thanks for stopping me watch one of my fave bands..Version: 3.61.0
✓ Not worth the hassle of "the wait list feature"If you need to sell your ticket because you can't go anymore, you can't because of the wait list, if you buy two to transfer one to your friend, you can't because of the wait list. If you want to get a refund because you can't transfer or sell due to the wait list, you can't get that either. If you have Covid and don't want to attend an event, they don't refund you. Also, I spent hours trying to reach costumer service the day of an event and didn't hear anything back until it was too late (after the event). I will never be buying from DICE again. It isn't worth the hassle, other ticketing services are much more simple and convenient..Version: 4.40.0
✓ App sucksFirst you have to sign up to get a code to buy a ticket online. Then I received all of their promotions but no code. My friend bought me the ticket instead but the only way for me to get the ticket from her is to download the app which I did. Then I have to add my friend on the app , then she sent me the tickets and I got it through my email and went I pressed view tickets, the dice app opens up and said cannot find tickets. Legit worst app and procedure to simply get a ticket. I get that its supposed to discourage people from reselling but its such an inconvenience. Now I had to message the support team to help me get my tickets. Wouldn’t recommend to anyone honestly. By far the worst ticket purchasing experience Ive ever had..Version: 4.115.0
✓ Not obvious that I already have a ticketOk, maybe this one’s partially on me but it has happened more than once, and it almost feels like a ‘dark pattern‘. As a user who’s buying a lot of tickets, often on a whim, it happens that sometimes I forget I already have a ticket (silly me). I know there is a message “you’re going” right on top of the Book button but it’s the same background and text color as the event details and it’s very easy to miss and there is no warning that I already have a ticket. A more natural design decision would be to have a button “View Ticket” instead of book, and then have the option to book more tickets in the ticket details screen. Please fix this and the review will go to 4 start. For five starts, please fix the search limit where i can only see 2-3 days of events even when a whole week is selected. Bonus: i’d love to see the event screen being pushed instead of presented modally - that feels very off for an ios app. But of course I wouldn’t expect you to listen to every ui suggestion from users..Version: 4.81.0
✓ Ripped offWeather your a fan or a local you need to gamble because this company rips you off. Paid 30$ for a concert and they didn’t deliver. Asked for money back they didn’t deliver. Other friends had same problem Big gamble !.Version: 3.62.0
✓ Bad streaming qualityWe just paid $30 to stream the New Year’s Eve Kylie concert and it just didn’t work. We saw two full songs in an hour. Lots of complaints on Instagram as well so it wasn’t just us. Massive thumbs down. How do we get a refund for that show?.Version: 4.0.0
✓ Can’t get past the turn on notifications pageButton doesn’t work, no navigation icons, bad UX. I’m using an iPhone XS Max on iOS 14.Version: 4.91.0
✓ Idiot prayerNick excellent shame dice couldn’t stream it properly.Version: 3.50.0
✓ Wasted Money. Terrible Customer Service :(I completely understand DICE’s refund policy, but there is a certain line that should be drawn when it comes to organizers that DICE chooses to work with. If you’re working with a venue, you need to realize that poor experiences from understaffing and irresponsible management is going to affect DICE’s reputation. After waiting 2 hours in the freezing cold (from 10:50PM until 12:15) on New Year’s Eve… for a NEW YEARS event, we weren’t allowed in until 15 minutes after the ball dropped. It was even longer for my friends and the line stretched around the block. There was ONE person on security and ONE bartender for an event of 200+ people. The venue was packed to the brim and I couldn’t even move. Mandatory coat check that we had to pay for on top of the ticket costs. We payed $70 each— $140 for our tickets. No refund or accountability from DICE support. This was a complete waste of money. I hope nobody ever has to deal with this again. I will never ever buy tickets through DICE in the future, so hopefully no bands I like ever use their services..Version: 4.125.0
✓ OkNot a good start but the stream finally worked. But must admit I wouldn’t trust using Dice again..Version: 4.0.0
✓ PointlessDICE adds an unnecessary extra step is buying tickets to events. There are events on there that cannot be transferred to a friend, and also doesn’t allow you to screenshot the ticket. How is this a better alternative to any previous way of buying tickets where you can just give send a pdf or screenshot of your ticket to a friend? Useless, this apps functionality adds no value to ticket purchasing..Version: 4.0.0
✓ Beware! Terrible customer service and no refunds availableMy girlfriend specifically paid extra to buy a refundable ticket. She is now trying to get a refund and they will not issue her one. Even worse, they won’t be even let her sell it on an app like Ticketswap. They have said she has to try sell it through their app, where you can only sell to friends or hope people send you the money with no protection. I’ve always liked the Dice app, however I will now never use it again and advise everyone I talk to about gigs not to use it! Shameful customer service, she is extremely upset about losing £226 for a festival ticket which she bought with refund protection, money she cannot afford to lose..Version: 4.49.0
✓ Useless in Melbourne but amends made.Nick Cave down the gurgler. How about squirting enough streaming juice down the pipe to deliver the show if you’ve taken the money. I’m very peeved. I see no reason to touch this app again. I see I’m not the only one who had this experience. However the Dice team have redeemed themselves by offering the gig again over a 48hr period. The link and password worked well and I connected on my iMac and AirPlayed it to my TV. All good except for a slight sync problem with voice and image. Might try again if there is something that grabs me..Version: 3.51.0
✓ Dice sucksIf you’ve used it then you know that Dice sucks.Version: 4.130.0
✓ BewareI got my tickets for a festival via the waitlist so when I decided I wasn’t gonna go anymore I trusted the app to sell it back for me… I put it back on the waiting list a week before the event because I knew a lot of people were still looking for tickets. Not only was it not sold, I couldn’t even give it to the buyer that I found on my own! Blatant scam don’t trust them to sell your ticket.Version: 4.61.0
✓ Not worth wasting your time hereI’ve used this app twice. First for Nick Cave and the streaming quality was unacceptable. Second I booked Bjork and after spending $80 I emailed support to ask where my confirmation of purchase was. The support rep said no problem all shows are valid for all dates and I don’t have to do anything. Then I plan my night I login look around the site for ages waiting for the link to appear as it said it would appear at the start time. It didn’t I email support they said there is different tickets for different time zones please pay attention to that next time. That’s it. No link or anything. I request a refund and never use this app again for the rest of my life..Version: 4.28.0
✓ RidePaid for Ride stream and there was g enough broadcast bandwidth. Buffering hell and steam stopped after 20 mins. I got up at 5.30am to watch it live too 😬.Version: 3.61.0
✓ Forced to downloadStop forcing people to download your app to view their tickets.Version: 4.21.0
✓ JunkUnwatchable. Failed tech..Version: 3.50.0
✓ Nick CaveRipped off basically Atrocious quality stream Buffering and dropping out continually Shame really Was really looking forward to it.Version: 3.50.0
✓ The return does not work. Technical glitch or fraud but they don’t care. Lost lots of moneyI purchased the tickets but could not go. The event was sold out. The app suggested that I return the tickets to the waiting list. Here is my letter to the support: I found out I couldn’t make it to the event and returned my tickets to the waiting list. The tickets haven’t been sold despite the fact that there is a waiting list and my friend was actually on the waiting list. It seems that my tickets are going to waste without being offered to anybody. Obviously I’m not very happy about this as I’ve lost a lot of money and couldn’t offer a ticket for a partial refund to my friends or free to my friends. The event is starting in 10 minutes, my tickets are still on the waiting list, my friend didn’t get them. I hope to be refunded for my tickets as I think it’s unfair that you took them to be put on the waiting list but actually they are not offered to anyone. Event Name: TwoSet Violin Event Date: Wednesday 21 Jun 2023, 05:00 PM.Version: 4.111.0
✓ An App That Makes Me Hate ConcertsCongratulations! Your useless app that requires me to sign up my friends and family so I can transfer them tickets sounds a lot like a pyramid scam. And that’s what this app is. Such a waste and of time. You make Ticketmaster look like Gods..Version: 4.133.0
✓ Absolute SCAMBought 2 tickets for Ellen Allien at NYC Nov 22. Show got canceled and postponed to March 18th. The button the return tickets DOES NOT work. Emailed them and no reply after a month now. No way to call or contact other than email. SCAAAAAAAM.Version: 4.34.0
✓ Stole my MoneyI joined the waiting list for an event with Dice and was delighted to find our within just 24 hours I had made it off the waiting list and had just 30 minutes to purchase my tickets before losing my spot. In my haste to purchase the tickets before the time ran out, I accidentally submitted payment twice and purchased double the tickets that I wanted to. When I reported the mistake to Dice, they told me they would not issue a refund. This was clearly a mistake and we reported it as soon as possible within 3 hours of the accidental payment. To not accept this issue is fraud and I will report it to my credit card company to ensure that I do not have to pay twice. I would happily remove this review if Dice would be reasonable and refund the duplicate charge. However, if they cannot see the problem with taking dishonest money from customers, then unfortunately I will have to refute the fraudulent charge and also not purchase anything from this company in the future..Version: 4.67.0
✓ Frustrating, will not use againI downloaded Dice to check out what’s going on in another city while I’m away on vacation. As I finished browsing, I locked my phone and figured that was that. Last night, I got a reminder about the show I bought tickets to, which was interesting to me because I had not bought tickets. Checked it out, realized I accidentally authorized Apple Pay when I tried to lock my phone after browsing. I sent a refund request and explained the situation, since I don’t even know the artist I had a ticket to see, and was told that it’s “my responsibility to ensure my purchase is correct before completion.” Which made me laugh, because I had zero intention of purchasing anything or completing any order. Now that I’m out money I don’t have for a ticket I didn’t mean to buy to see an artist I don’t even know, I’m deleting my Dice account. It seemed like a promising way to find shows as I travel most of the time around the US for work, but they already have money I didn’t intend at all to give them, so I hope it’s worth it..Version: 4.68.0
✓ Super buggy.If your tickets are going to sell out quick just don’t plan on getting any. App is terribly buggy for every purchase I’ve TRIED to make on it. Edit: I appreciate the response.. my problem (for feedback purposes) was that the buy tickets button never showed up and I was watching the countdown for a while until 0:00. Your app completely glitched out, went blank for 10 seconds and then just shoved me to the waitlist after those ten seconds. This has happened the past four times I’ve tried to purchase tickets in your app. It’s software related or server side I’m sure, but it doesn’t have a lot to do with the amount of tickets, or supply and demand. High speed connection on my end as well..Version: 4.82.0
✓ Streams do not workThey take your money - the live stream doesn’t work and then their support tries to blames you. Garbage. I’ll never use this service again..Version: 4.28.1
✓ Dice = Dicey and scammy 👎👎I was purchasing 2 tickets for the Brooklyn Mirage and I got the option to purchase my ticket through Dice and I made the mistake to go along with it because it claimed it was easy to transfer tickets securely. Well the day of the event came and I wanted to send the other ticket to a friend but the option to send ticket to friend was disabled. I had to lose the second ticket because I could not transfer it to my friend. Also I realised that the same tickets were being sold by Resident Advisor for significantly cheaper. So if you want to be scammed with higher prices and then potentially get locked out of transfer if your ticket then use Dice. For me never again and I am deleting the app after writing this review..Version: 4.25.0
✓ Horrible user experienceI bought tickets to a show that got postponed due to COVID. Unfortunately, I can’t make the new date. Even more unfortunate, there is no way to resell tickets if you buy through this app/seller. The only option you have is to send the tix to someone IN YOUR PHONE CONTACTS. And that’s not even the most frustrating part!! I wound have given it an extra star if the app sorted the contacts in alphabetical order. Are you serious? You force me to scroll through hundreds of contacts to find the person I’m looking for and you can’t even sort them or put a simple search bar at the top??? C’mon. I hope I never have to buy tickets through this vendor again..Version: 4.17.1
✓ DO NOT USE THIS APPRecently purchased 2 tickets to a local event. Apparently the venue updated the requirements for entry to needing a vaccine card. I didn’t have mine so the venue would not let me in. No where in the DICE app did it mention these requirements. They did however send me an email not even 5 hours before the event with these details in the fine print at the very bottom. I was not able to attend the show due to this and when I requested a refund, they denied me. They said since it was in the description in the email, there’s nothing they can do. I feel that is highly unprofessional as they should have sent me this info as soon as the venue changed their requirements as well as updated the description in the app. Not just send an email with it in the fine print not even 5 hours before the event. I won’t be using DICE for future events or ticket purchases and will recommend others not to use it as well..Version: 4.29.0
✓ SadBehind on marketplace technology, consumer rights and ability to resell - effectively a graphic design undergrad artists attempt at a less agile and supportive tixel. Would just stick to a certified ticketing agent or proper reseller that does not limit access or ability to resell purchased property to faux protect consumers rights which can be maintained through Constance in ticket pricing and sales.Version: 4.126.0
✓ TerribleI waited until the Newport Folk Festival went on sale at 1 pm Feb, 1. I clicked maybe 10 seconds after the sale opened, and the app sat and spun for 45 seconds before it put me into the waiting list. I received a confirmation email @ 1:04 that I was on the waiting list. Gone that fast, the tickets were already on Stubhub @ 5xs the price. This app is no better than the others. The scalpers and bots rule. Update after response: I’d believe the response if it wasn’t for the fact that I know three other people who had the same experience. We all attempted to get the tickets at the moment they became available, only to be locked out until everything was sold out and then put into the waiting list. What’s infuriating is that tickets immediately became available on Stubhub at $700 apiece. My supposition, without evidence, is that the majority went to scalpers which begs the question of complicity with the company. I just hope the hearings over the Taylor swift ticket debacle, include all companies. I think that an honest attempt to resolve this issue would be a survey of NFF attendees who actually got tickets at cost vs secondary market..Version: 4.82.0
✓ Charged $150 for ticket to an event that was free for entryA performance by an artist at the club Money Baby was marketed on this app for New Years Eve. The tickets sold for $150. My friend and I paid well in advance for this performance. Upon arrival, no one scanned the tickets, rather our IDs were checked and we were let in, no mention of tickets. So we asked multiple security guards and staff personnel when were the tickets going to be scanned, as we had already paid $150 for them yet my friend and I-as well as other guests were being let in for free. Multiple staff members said they had no clue about tickets while others claimed that it was because we were early and the club would be “reset” around 8pm (it was 7:30pm at the time), insinuating that everyone already inside would need to leave and reenter with a ticket. This, however, never happened as they continued letting guests in for free. This means we paid $150 for a “performance” which really turned out to be more of an appearance, yet the club itself never charged for entry..Version: 4.36.0
✓ This app is a catastropheDownloaded this app for a Nick Cave concert. Paid for a ticket. Concert stream buffered and was incomprehensible. Total waste of time & money. I live in Australia and have full speed broadband which works with Netflix and everything else..Version: 3.50.0
✓ Poor customer service, Lack of CommunicationI purchased tickets for an event on the day of, to which there was not any information about policy. I had cancelled the tickets and requested a refund because it was not the correct event and there was a technological error within the app to which I had no control. I showed up to the event because my tickets were never cancelled and I was already in the area that night. The line was still out in the cold 45 minutes plus after the event was advertised. The whole experience was very frustrating to say the least. The day after was when I finally received communications from customer service to which was unsatisfying. I was told that “ In no circumstances will a refund be issued within 24 hours of an event, in line with our Purchase Terms. Sorry to be the bearer of bad news!” If this was the case I should have been informed of the policy upon purchase of the tickets. Furthermore my case was not taken seriously. A combination of human error and tech difficulties made this possible. From how I see it, customers are not taken seriously and are brushed aside frequently which gives me no reason to continue business again after switching my event app to this one Im very unhappy and will be switching back to my previous vender..Version: 4.83.0
✓ Frozen Nick CaveThe poor picture quality and constant freezing of your Nick Cave gig is enough to make me delete this and ask for my money back. All my friends had the same issue so the problem lies with this terrible service..Version: 3.50.0
✓ Poor CSRI never write reviews, especially negative ones. But I’ve had the worst CSR experience with Dice. They blame the customer and take no accountability. And their only solution is to force you to pay more in order to correct the problem..Version: 4.28.1
✓ VERY DISAPPOINTINGWatched Kylie’s infinite disco event twice. Once on original broadcast. And second time on NYE. First broadcast had such poor quality. NYE had much clearer (4K) resolution, BUT the broadcast froze through every track, jumping back and forth and froze for more than half the broadcast. Many viewers were unable to see anything until the show was almost over. Replayed again later that evening, only to be told the broadcast had been restarted AFTER the fact. Broadcast then made available for 48hrs after NYE. BUT now the resolution has been capped and the quality so poor. I do not recommend any artist to use these promoters. Farsical. Could not enjoy any experience..Version: 4.0.0
✓ Customer service is insanely terribleThis app is great at blocking ticket inflation but the “return to waitlist” feature is so messed up sometimes. I asked about the feature for a sold out show and without consent the guy in customer service sold my ticket. I literally asked why it wasn’t available and now my ticket is GONE. I am not only furious but now don’t get to attend my show because I cannot afford the new ticket prices! This is not even the first issue I’ve had. I had tickets to a jai wolf show and a few hours before I had an an emergency and couldn’t make it. I went to send my friend the ticket but the send to a friend feature was disabled and I couldn’t return to the waitlist either. I emailed dice and never heard back. Given you can’t list tickets on StubHub or anything using this and the only wait to get a valid ticket it to use send to a friend, the ticket was lost and so was my money. Again, no one ever responded from dice. I was not happy. I urge major venues such as avant to stop using this app. It’s a scam. Thanks so much! *edit: I heard back from the people at dice about a week after the event (I couldn’t seem to get a response prior to the event so no resolution was had allowing me to still attend the event) and they credited my account. While I appreciate this I was very sad I couldn’t seem to get anyone to handle this prior to the event. Still really sad and disappointed about this..Version: 4.39.0
✓ Absolute disgraceThe whole Nick Cave stream was a shambles, what was obviously an amazing performance and cinematography was destroyed by substandard technology and streaming, feel absolutely ripped off by Dice. That this was a paid for stream is disgraceful. Dice should refund all users..Version: 3.50.0
✓ Absolute scamThe option to “refund” your tickets in the app is an absolute and complete scam designed to cheat you out of both your tickets and your money. Once you put your tickets up for “refund,” they may or may not sell to anyone else. What Dice doesn’t disclose is that they will make profit from the “refund,” and more importantly that the refund may not go through, and it if doesn’t, you have absolutely zero ability to transfer or sell your tickets. There is no option whatsoever to cancel the “refund.” There is also no option to transfer the tickets to someone else if the “refund” fails. That option is specifically grayed out in the app once the refund period is over Thus I was left with $260 of unsold tickets that I could neither use nor transfer. This Dice has wasted me an enormous sum of money with a scam feature designed to enrich their profits. Awful, awful scalping company designed around greed just like all the others..Version: 4.29.0
✓ Some tech lead in timeBefore events would be greatA tech preparation time or a test environment for users to set up ahead of a concert would improve the experience markedly. I watched Nick Cave on my mobile phone with a tiny horizontal mail slot view on a vertical screen when all other options failed due to compatibility and buffering issues. It would have been great to prep beforehand rather than screaming at devices and frozen screens. I am pleased there is access to the concert again over the weekend for ticket buyers. Thank you for that. I will enjoy it at my leisure..Version: 3.50.0
✓ Useless app, streaming terribleYour app is useless and a waste of time. All it does it link to a URL in a browser. How about using the actual app to stream and proving enough bandwidth so the show doesn’t stop and buffer every minute or so. TERRIBLE!.Version: 4.0.0
✓ Very confusing presale optionsRound 1 pre-sale started at 10AM, then page showed General Admission sale beginning at 12PM (Same price). By 12PM, the general admission section disappeared altogether. If the app wasn’t confusing, I would’ve just bought tickets during Round 1 instead of Round 2..Version: 4.129.0
✓ Kylie concert unwatchableI’ll love Kylie forever but this stream was the worst ever. Gig finished just as the stream started working. Waste of $30. Let’s see if they fix this great and fitting ending to 2020.Version: 4.0.0
✓ Incompetent app design locked me out of my accountWanted to share a link to a show only to find I need to be logged in (which I assumed I was already). It asked for my phone number which had recently changed and so demanded I make a new account. If I’d had any tickets lined up I’d be pretty upset. Went through the process but it would not allow me to create it with the same email as my old account. It would not let me go forward without going to a support page which would not open. Tried accessing my account with my old number which just about worked and went to change my details as the account doesn’t have my number and also has my deadname on it. The app does not let me change any of this without going to a support page which, as previously mentioned, does not open. It’s already a headache that I have to go through this process of getting support in the first place as changing details takes 5 seconds on most apps but the fact that the page simply does not open makes the entire thing impossible..Version: 4.108.0
✓ Don’t use for PrimaveraHad lots of issues when we went last year trying to get the tickets activated. Stupidly purchased through them again this year and unfortunately can’t go. They won’t issue a refund and have no official way of reselling. Only option is to ask people you know and then transfer it to them, or do the same online and risk getting scammed. Very anti-consumer way of doing things. Will never use them again out of principal. And strongly advise anyone to do the same and use another company that at least allows in-house reselling. Turned what should’ve been an enjoyable experience into a nightmare and a very costly (£600 thrown away) lesson..Version: 4.97.0
✓ UselessOnly tried two gigs with them: Palm Reader and Tim Key. Both delayed start due to technical issues (Tim Key by 40 minutes) but the worst thing was they have NO live support. So there is no message on the screen or in their app to let you know the error is at their end. You just pay your money and then can’t log in and no idea why. Nobody monitoring their socials either. So I was trying different browsers and then on my phone and then even on my work phone because I thought the problem was my end. Just a total joke. Asked for a refund on the Tim Key gig and so far they refused because apparently it did go ahead 40 minutes late but I had given up and logged off by then. Shambles..Version: 3.72.0
✓ The worstI purchased tickets through dice to an afterparty, the venue either oversold or was not prepared and we waited over 2 hours to get in. The dj we paid for left and by the time we got close to getting in it was 4:30 am and the event was ending. We left and I requested a refund. Dice left me waiting for weeks and then when they finally responded they refused to refund me. I opened a case with my credit card which is still open. In the meantime they blocked me so any event I want to go to that uses dice I can’t buy tickets to. They’re scammers and should be ashamed. There should be other options to buy tickets and they should be shut down. Absolutely horrible customer service and horrible people..Version: 4.28.1
✓ Small shows need easy access to tickets not this!Please make tickets accessible earlier than a couple hours before the show. It’s not convenient needing to make sure you have data or wifi connection just to get into a concert. Please help people become less reliant on their phones not more. Thank you.Version: 4.133.0
✓ Avoid entirelyThis company is unable to run (or re-run) shows without repeated technical difficulties. Accounts cannot be deleted from the app and contact support function is also entirely broken..Version: 4.5.0
✓ Terrible NYE Experience and Extremely Poor Customer ServiceI purchased two tickets for a New Year's Eve party in London through Dice, with the event slated to begin at 9:30 pm as per their platform. However, upon arriving at the venue, there was no music or crowd. After waiting for over 10 minutes, my wife and I left, frustrated and disappointed. We even confirmed the correct address with the building neighbor, an international student center. In real-time, I reached out to Dice through their app's "Help Center," but received no reply until two days later. I requested a refund, as the service promised was not delivered. However, Dice insisted that their policy prohibited refunds and directed me to contact the event promoter. I emphasized that I, as the purchasing party, expected them to take responsibility, but their responses remained inflexible. Their suggestion to contact the event promoter is akin to Uber directing you to the driver for an issue, or TripAdvisor passing the buck to the tour guide – a practice these platforms avoid. Dice's lack of accountability and customer care led me to contact my bank for assistance, providing them with evidence and our communications. In summary, Dice's "Help Center" proved unhelpful, and their refusal to address the issue leaves much to be desired. Don't waste your money, especially for significant events like NYE. Explore alternative platforms with better support..Version: 4.126.0
✓ Bad customer serviceHad a bad experience with customer service, will not be using this app again..Version: 4.117.0
✓ Cannot watch paid for streamI paid for a ticket of a digital stream however upon trying to view the product was unable to. It was not made clear upon point of purchase that shows were time locked to one viewing at a UK time zone. Awaiting response to email. Manipulative business practice not making this clear..Version: 4.0.0
✓ Misleading appThe app is ok in itself, but we had tickets to a sold out event, which we couldn’t make. The app said to send them back for the waiting list, which I did, and a separate email said that if we couldn’t make the event, we could just return the tickets via the app. To me, this meant send them back for a refund. In these Covid times we live in, I’d have thought sending back tickets would be the easiest thing you could do, for obvious reasons. However, when you return them, they keep the tickets and try to sell them, but then this knocks out anyway of selling them yourself. On top of that, they sold one of the two tickets and returned the other one back just before the event started, so we were stuck with a single ticket. That meant that I couldn’t try and sell my single ticket on, as the cutoff point had passed. They even send an email thanking you for stopping touts scalping people, by returning the tickets, but after that experience, I’d probably sell them to a tout..Version: 4.36.0
✓ Lose Control of Your TicketThis app works well technically, but eventually you realize it all adds up to make it more difficult for you do what you want with your ticket. 2 reasons. 1) They stop allowing to transfer your ticket a couple hours before the event starts, so if you have to give it to someone last minute you’re screwed. 2) if you try to sell your ticket back to them, your ticket is locked up until the event starts, and you have no way to know if you have a chance of getting it sold or how many people are on the waiting list. Theres no easy way to take yourself off the waiting list for sellers. Their support is very good, thats the only reason I am giving them 3 stars..Version: 4.41.0
✓ DICE ARE FRAUDSStream quality was appalling. Support not helpful then just stopped replying. I want my money back. Do not buy tickets from Dice. You won’t see your concert. It will just be a pixelated mess (and the stream was 1080p and still a mess).Version: 3.70.1
✓ False advertisingI purchased 4 tickets on Monday, October 24 to see the BAND Foreigner on October 30. However, I called the venue on Wednesday, October 26 to confirm what time the show will begin and was told it is not the band but a DJ named Foreigner. It was advertised it was the band with the logo and a picture of the band and listed some of their top songs. However, when we discovered it is a DJ performing Sunday October 30, we had no intention of attending and I made several requests for a refund starting on 10/26 until 10/30. I never received a reply so I submitted a dispute charge to my credit card company. A week later, on Nov 2, after the scheduled event I received an email reply stating sorry no refunds per our purchase terms. This is just a scam..Version: 4.72.0
✓ Forces you to use a smartphoneIt used to be that you didn't need a phone to go to a concert..Version: 4.104.1
✓ Great in Theory, but Poorly DesignedWhen I first heard about Dice, I thought it was an awesome concept. However, the app isnt nearly as functional as it should be if it wants to be a viable alternative to StubHub. I’ve tried to use Dice in two scenarios, both times it has failed me. The first time was 2 months ago when I tried to purchase tickets to a show. The app crashed so I was unable to buy. I ended up on the waitlist, which I can live with. The second time was 5 minutes ago; after two months, I was removed from the waitlist! However, I only had 20 MINUTES to buy my ticket or I lose it. Since I had been logged out recently, I didn’t get a notification so I missed my shot. What genius decided that someone should get twenty minutes to react when they’ve been on a waitlist for 60 days?! Terrible.Version: 4.96.0
✓ Tickets don’t workTickets don’t work and there is no way to contact support..Version: 4.98.0
✓ App obviously designed for small localised eventsI have previously used the app to buy tickets to small localised events, which was very smooth through a well designed app. Unfortunately, Dice doesn’t seem to be able to compete currently with market leaders in the ticket selling industry. For an event, of not a hugely large attendance (approx 10,000) the app (and website) crashed two minutes before the release time. When it loaded again approx 5 minutes later, all tickets were sold out. It is evident from the number of tickets that were immediately posted on ticket tout websites and discussions on social media that barely any fan attempting to get tickets had been successful. Instead bots had clearly bought the majority of tickets with all now going for 4x face value online. It is poor that a major artist would use a company that does not prioritise getting the infrastructure in place to avoid bots buying tickets for resale purposes. The app crashed and would not load, most likely due to the volume of traffic, so this needs to be addressed should the company wish to continue pursuing the ticket sales for larger artists rather than just localised events. A very disappointed customer that will avoid Dice in the future..Version: 4.102.0
✓ Anyone other venue owners have an impossible time getting their shows on here?Love attending shows, and the app is fun for finding events. But if you’re trying to use the app as a venue, it seems they are at full capacity. I throw concerts at a popular art space and we are considering changing our ticketing platform. But so far, it seems they don’t want any new venues because we’ve been waiting for over a month and cannot get anyone to reply. We’ve found a great alternative in ticket tailor, if anyone’s interested who can’t afford to wait ages for dice to get back to them (it also doesn’t bode well for their customer service I assume).Version: 4.130.0
✓ Haven’t refund me after more than a monthA gig was cancelled and for some reason I didn’t get the refund. Via email I was told they hadn’t been able to refund my credit card (details haven’t been changed) and asked me for my bank details and said they’d transfer the money there. This was on the 7th and the money is still not on my account and no one is getting back to me via email anymore. It’s absurd. There is no other way to contact them and I don’t know how to get my money back from them! Your reply here doesn’t help. Someone was replying to my emails very promptly, so the issue was being dealt with and out of nowhere they stopped replying. Now I have had no contact whatsoever from anyone in your team for weeks. And I still don’t have the refund. Whoever was dealing with my case just simply decided to ignore it. It’s absurd. You’ve had my original credit card details and my bank details to transfer the money to. And it’s impossible to get in touch with you any other way. I’m really upset about this and wanted to use you to get tickets for a new gig but how can I do so when I’m being ignored by customer services and not refunded the amount of money I’m owed?.Version: 4.17.4
✓ Horrible and unresponsiveI had paid money for a Laura Marling Concert for a livestream and I reached out in advance to DICEFM to ask about details as to how the livestream would work, how to get it on my computer and other issues since we had a kid. Literally no one responded and it was suggested on their website to use their social media which I did day of. They patronizingly told someone else to email them for a faster response and didn’t even respond to my message. They won’t honor the livestream in post for the show and won’t refund my money. This is a monopoly app and is terrible. Do NOT recommend. Such a shame that such talented musicians are forced to use them and their fans get screwed and can’t even see them. Dice you should be ashamed of yourself..Version: 3.47.0
✓ Math no good99x2=198 They charged 199 Whoops.Version: 4.131.0
✓ The worst customer service and help line I’ve ever experienced.Had 4 tickets to Peggy gou @ sound nightclub in LA and purchased them through advanced presale, fast forward a month me and my friends are preparing to go to the show and my tickets are gone. I emailed the helpline and contacted dice numerous times as we were coming closer to the concert date. finally they email me once the event happened and not only did they lie and say that the even was canceled but that there was no way my tickets were recoverable, really over this Dice trynna pull fast ones on normal people. Peggy gou is having a second show tonight and all my friends are going but I wasn’t allowed to buy tickets because my money hadn’t refunded from the tickets..Version: 4.36.0
✓ Extremely shady business tacticsAbsolutely disgraceful ticket management of the Sugar Mountain event. Being unable to transfer tickets to friends or have any option to resell within the app is completely unacceptable and down right shady. I can only assume you deliberately closed these options to try and force more people to buy full priced tickets and put more cash into your pocket. I bought a ticket for my best friend whose partner died this week in an accident and I had no option to try help her resell it. Completely unbelievable that on top of her mourning, she had to deal with losing $120 on a ticket to an event she was looking forward to attending. And how about the fact that you got Sugar Mountain to post in the Facebook comments yesterday that you were working to fix the transfer option and then did nothing about it before giving us radio silence? Disgraceful..Version: 4.80.0
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⛔ DICE: Live Shows Problems
