DHgate-Online Wholesale Stores Negative Reviews

DHgate-Online Wholesale Stores App Complaints & User Negative Comments 2024

DHgate-Online Wholesale Stores app received 148 complaints, negative comments and reviews by users. Have you ever had a bad experience using DHgate-Online Wholesale Stores? Can you share your negative thoughts about dhgate-online wholesale stores?

DHgate-Online Wholesale Stores for Negative User Reviews

✓ Be carefulGood products mainly knock offs but cheaper than the real thing, be careful though as there are criminals selling stuff and have no intention of sending your goods to you . Like fake tracking numbers . But somehow DHgate still has these thieves selling on their site ffs . Check their profile out before purchase and make sure the ratings are high or don’t buy ..UieseAaronVersion: 4.7.5

✓ DHScammersI placed an order over 3 months ago. I tracked the order and it hasn’t moved for over 2 months. When I reached out to the seller they blamed it on covid. I checked their store and customers that ordered before and after me received their order. I requested a refund and on the sellers end they agreed to refund once I returned the item. Days later the “system” released payment to the seller. I tried contacting the seller and no response. (Because they have already been paid) I then contacted customer service and I was told the dispute was closed. When I checked the item it’s no longer available. DHGate supports fraud. They’re providing service for people to get scammed. I’m going to my bank to fight the charge with my proof. If you rely on them to conduct honest business good luck. I would not recommend it. The seller: qazwsx02, I don’t know if that would help anyone because they often disappear and come back with new names. I left a review on the item but they made it unavailable now so people don’t see the bad review. I figured the app review would be the most honest. I should’ve taken heed. Good thing I didn’t buy a bulk load. If you still want to try buy 1 item (as a sample) if you’re happy and it’s still there go back and buy more. Unless you’re a person that likes to gamble and don’t mind losing money..TDee02Version: 5.3.0

✓ Do not download - Absolute rubbishAn app designed to facilitate the flow of your money into the pockets of faceless liars. My first and only purchase immediately became a dispute, where I am currently battling to get a refund on an item that the vendor never intended to send me. I think their calculus is that on balance, many people will give up and they will get to keep the money. The app is set up to disadvantage the buyer, with a labyrinthine and confusing set of processes to track purchases, shipments and disputes. The instructions are in garbled English, as are the responses from the vendors, who are incentivised to wear you down by acting dumb and pretending they can’t help you. This app should be shut down and removed from the App Store..TDggg275Version: 6.2.1

✓ Purchased paid in full not receivedDo not use these people I placed an order on may 28th 2023 I have still not received it it 4th July /023 neither the seller or DHgate are taking responsibility sent so many messages an just keep getting contact seller I’ve asked for a refund no answer do not use this company absou shocking service or I should say no service at all. I have to give them a rating just to get my review sent not because they deserve one..Curlylocks25Version: 6.4.4

✓ Awful experience. USER BEWAREShocking experience. Huge issues with order payment as the BPay payments I made at the time of placing orders took DAYS for DHGate to allocate money to my account (which was extremely complicated to work out with such poor system). By the time funds were in my DH Gate account (SEVERAL DAYS later), the exchange rate had changed and I was 15 cents short, meaning there were insufficient funds to finalise the payment for my orders!!! I had to do a SECOND transfer and wait ANOTHER SEVERAL DAYS to pay the 15 cent outstanding balance so my order could be shipped. When I finally received my order I was disappointed with the product.I hate DH GateVersion: 4.6.9

✓ Sometimes, sometimes notI have been using this platform for over three years now possibly, however, I find it that some of the retailers are somewhat fraudulent i purchased a jacket but never arrived i purchased underwear shoes that never arrived however, some of the retailers are reasonably good, some of the retailers will wait and keep replying to your message, just so that the time will lapse for them not to refund you but the once that deliver will deliver within a month. Overall I’ll give them two stars for their effort ways to improve get retailers that are trustworthy and delivers on time and most importantlyBe great if they have honest retailers.Noble buyerVersion: 6.3.8

✓ BE AWARE!! Credit/Debit card details maybe compromised!!!I have recently ordered several items worth over £120 I am waiting to see if they arrive?? I have however been contacted via WhatsApp by a Chinese man telling me he saw my order and wanted to sell me better quality products!! (Alarm bells ring in my ears) How the hell did he get my telephone number?? If he got my number it makes me worry that he can also have access to my credit card details! Not just mine but other peoples also!! A serious breach of confidentiality with my information!! He spent 2 days pestering me, trying to get me to buy his products!! I have kept all of his messages as proof however I am not sure what good it will do as I have tried numerous times to contact customer support regarding this matter but I keep going up in the queue to speak to someone! and still cannot get to speak to customer support!! I will not be ordering anymore items for this reason! Shame because my mum has ordered and received all her items and is happy with all of her purchases! Please be aware people that these sellers are taking your information and are selling it on to other sellers.....bloody Dodgy, if you ask me!! Not happy at all!!! I want to know how the hell this guy got my telephone number????? Any ideas DHGATE?????????.Topheavy30ggVersion: 5.2.0

✓ App and sit is glitchy and company takes advantage of itThough there are a lot of vendors and items, beware! If something happens, not all the links on their website or app work. Heck, they ask you to go to a FB page if you can’t get through and it doesn’t exist! Their customer service page gives you an error message sometimes. App doesn’t always show messages and alerts. When you try to notify anyone, you get an error message. Lol! Not worth it. They use the errors to their advantage it to take money, by making it difficult. Don’t but anything over 100$ to be safe or not worth the frustration if you need good communication. Go ahead try to submit extra evidence for a dispute case… the error message will great you. The customer service center is horrible and sellers know it so way too many take advantage of DHGate’s lack of technology functioning right. We won’t even go into the vendors lying about product, this is an app and website review. Update - been talking to customer service- it’s like watching a dog chase it’s tail. Unwilling to help with a seller who lied about a product to avoid sending a refund. I wish I could post images. Talking in circles. Be weary of the stars this received..FreedomAMVersion: 5.5.9

✓ SCAM DO NOT PURCHASEIf I could rate this 0 stars I would. The customer service is horrendous. I’ve bought a jacket it took forever to arrive, when it did everything was incorrect, starting from the sizing, the material and was even missing a hood that was mention in the description. I contact customer support and they said I has to return it and that was the only solution. I returned it the starting of September and it got delivered in November, I had proof of shipping but they decided to close the case. I spent overall £80 on sending it back and the cost of the coat. The coat was delivered, and the seller blocked me. Customer service just told me to wait 2 business days then they’ll unblocked the messages and told me ask them for the refund. I waited two business days I asked them then they blocked me again, I was told they can’t do anything about it just wait another two days. It’s been 3 weeks since the seller has received their item and I haven’t had a refund yet because they’ve blocked me. So disappointed.PhatbishVersion: 6.0.1

✓ Deconsseillé!Des mon premier achat les delais de livraisons sont dépassés de plus dun mois et aucune reponse du vendeur!🤬.Taning joVersion: 5.1.5

✓ TerribleSpent $60 on the website nothing came in as it was supposed to and have had 0 customer service haven’t even got a reply.JustcallmejonnVersion: 4.7.1

✓ ClothingWell I have ordered few items back in October and still did not receive them I requested a refund and it’s now almost January of the new year . I’m not pleased at all and they send two tracking numbers for same packages, I’m wanting a refund ASAP but still no headway . Never again will I order from here wish is way better service and faster and no problem to get a refund!!.Bellows😋Version: 4.6.9

✓ Don’t order !!!Can’t get in touch with this company if something goes wrong …!!!.LadyvilletteVersion: 6.0.0

✓ Seller are scammer on this appPurchase couple items off this app and it was sent all the way to Montreal, Quebec,which my address clearly say Toronto Canada.JcmarrayVersion: 4.7.1

✓ Great, buuuuuttt…..Ordered some Nottingham Forest shirts for myself and my two boys. Mine arrived in less than three weeks. The boys? One supplier contacted me via WhatsApp (how?!) to say they weren’t in stock and I needed to cancel. I cancelled the order only for the seller to contact me again to say they actually were in stock- I refused as I felt I was being messed around/scammed. Tried another supplier who had them in stock until it came to several days later when they were processing the order and suddenly/mysteriously didn’t have any. Refunded again. If you want one for yourself- perfect, but ordering for a child is a nightmare. It’s never in stock and if any suppliers have them the shirt doesn’t have the official club logo on, making it a pointless purchase. Use this website with caution!.KL-EssVersion: 6.1.8

✓ LivraisonArticle commandé le 17 novembre, nous somme le 30 décembre, toujours rien d’expédier, ca pas de sens….Sly kaboomVersion: 6.0.3

✓ THIS COMPANY IS A SCAM BEWARE!This company does not reply / help resolve any matters ..their policy states you can cancel but you can’t , the pony here is DH GATE SUPPORTS SCAMMERS ! And they do not reply to anything ..I spent almost $300 and have received product or my Money back ..I WANT MY MONEY BACK DH GATE And I know you guys have it ! Because your policy states that DH GATE holds the funds !.P.A.N.C.A.K.3.SVersion: 6.0.5

✓ There is no way of opening a dispute!I’ve been trying to find a way to open a dispute as the app offers the ability to do so yet they have no way of actually doing it other then the refund service which doesn’t work unless item is delivered now you tell me how is this logical if a package never arrives? what happens to my money and items are they just never heard of? i also have sent a review a while ago and your team asked for my order number which i gave yet i had been given no help so far. i want to open a dispute my package is returning to the seller and he is not communicating with me..GshzksbsvaVersion: 5.4.8

✓ I was impressed at first…..I really want to give this app a good review. I have ordered several products from them and even if they have taken longer than that app that starts with W I’m trying not to judge everyone because a couple of sellers have been extremely slow. But I have been having trouble getting my orders lately and I don’t like that at all. I’d give them higher reviews but I’ve had trouble getting sellers to communicate with about orders though I’ve had items break and I have worked with awesome sellers who took care of me absolutely above and beyond. So I’m neutral. I’m waiting for an order I placed over 2 months ago now that got returned to them by US Customs and they resent it and now it’s sitting in a sorting center in Dongguan City and the seller hasn’t replied to anything. So trying to get a dispute opened. Fingers crossed for this. Ultimately sho at your own risk. Prices on glass are pretty reasonable if you take the time to find the best deals. I have ordered a couple other things but they were one of a kind and reasonable prices. Otherwise everything but glass smoking accessories seem to be what they should be focusing on. And vaping products and accessories too. I’m going to give them a chance again when I order some vaping products. Shop at your own risk here is my ultimate advice. You might pay too much, never get it delivered, they might not ship it for weeks. It’s a crap shoot for real but when it works out it’s definitely worth it..AJS610Version: 6.1.4

✓ Don’t shop through this platformFirst time shopping on line and never again, not even worth one star but you can’t write a review without clicking on a star. I ordered two pair of the same style jeans, with only a colour difference (dark blue and grey). I received two completely different styles and am told the seller can’t see the difference and the problem. Awaiting a response to the suggestion that they open their eyes….the last part to the saga was a final response that as the wrong jeans were in good condition, no problem.. The second part of my order was for three t shirts…advertised as cotton but after a 6 week wait they finally arrived and guess what..made of polyester and I don’t wear polyester. I repeat : DO NOT SHOP THROUGH THIS PLATFORM.Also SuckeredVersion: 6.0.0

✓ Unreliable deceptive fraudulent dishonestI would not recommend DHgate to anyone and would recommend they not do business based on my experience I purchased an electric mountain bike on Black Friday for 282$ then was told my order was lost after over a month of trying to track my order then was told they could resend my bike sure I agreed then was told sorry “my friend “ the color you ordered is not in stock can you accept another color sure I say any one is fine and sent them three options I would be happy with just to find out at the same time the company was telling me they were resending I was getting a message from DHgate the seller offered to refund 0.01$! Then I told them absolutely unacceptable just to be lied to again and then told my money was refunded the reason being because I agreed to this which I DID NOT! And that if I wanted the bike I could reorder it for nearly 800$! Lied to wasted hours of time kept my money tied up for nearly two months ignored misslead and empty handed couldn’t be more disappointed both in the original seller manachi I believe it was or in DHgate for dealing with such fraudulent sellers or conspiring with them to reach an agreement I Never agreed to and wasting my time money and making a mockery of any resemblance of fair honest or respectable business practices..JasonjjttVersion: 6.3.8

✓ Outfit for my daughters weddingI have been left so upset , I have been waiting since January 7th nearly going to be 2 months for my outfit for my daughters wedding I called DHgate and I was assured that my dress would arrive before 26th feb with an apology I accepted this and gave the Benifit off doubt and said I would rather have my outfit than my money but today I was told to basically I won’t receive my outfit and if I wish to raise a dispute I didn’t want to raise another but I have . My daughters wedding is not far off now I’m left to look for an outfit again this has been so stressful and upsetting I certainly wouldn’t recommend anyone from the uk to order from DHgate I have been lied to and it’s very upsetting I don’t normally give reviews I just don’t want what happened to me to happen to anyone else . I paid in full I will now need to contact my bank added stress . Why didn’t they just say in the beginning that my outfit was not being posted unbelievable and a disgrace..KylannnaVersion: 5.7.5

✓ Scammers on Social SavingsDHGATE won’t do anything about scammers selling ultra low priced gear. Here are a couple pro tips: 1) don’t buy from a new seller without a high rating. 2). Don’t buy from a seller without a store. 3). Look at reviews and don’t buy from a poorly reviewed or with Seller with no reviews. 4). If you get scammed two things may happen: either they won’t ship or ship to a wrong address. Contact DHgate’s customer service directly to report shipments to wrong addresses and they will help start a dispute to get a refund. Takes six days from the dispute day to get a refund. IF they don’t ship, you have to wait the 35 days but then you can start a dispute on your own. You need to fight for disputes and be diligent. Scammers are hoping you will forget about the low prices order and they get paid and you get scammed. Last pro tip: if it isn’t EXACTLY what you expected, starts a dispute with the seller. Honest sellers will work with you to remedy the issue quickly because open disputes hurts their rankings on the site. At the minimum they will give you a partial refund, many times they might refund the item without a return. My issue is always about sizing. Sizing is a big issue but most honest sellers try to make it right..JDLazerVersion: 4.9.3

✓ Seller takes my money & then leaves DHGATESo the seller takes the money for the order & shipped it but it keeps getting to Shanghai then returned to sender so I try numerous times to contact seller to find out he has left DHGATE altogether so no way of contact & then I try numerous times to get help with DHGATE & whenever I ask for a refund they cut the conversation off & say sorry don’t understand that request please try again?? There is no guarantee like they claim so if you are lucky enough to get a good seller like i have previously then you’ll get your order but if you get a scammer it’s just tuff luck & say goodbye to your money. Buyer beware it’s hit & miss & dont buy unless your prepared to loose your money because DHGATE makes it so hard to get your money back even though they guarantee it..Julz:-)Version: 5.7.4

✓ STAY AWAY, DO NOT BUY.This site used to be ok, a lot of the prices have shot up to extortionate prices and the quality is poor. When I used to buy, I used to message the seller and ask about the goods , ask about seeing what I’m buying etc. Not they don’t let you message to ask questions. Do not trust dhgate, although you will be tempted by the designer goods, the quality and looks are different when you eventually get them after 3 months even when the seller says you will get them after 1 week, don’t listen to them, they are lying. Don’t even take up a dispute if something you have bought is not right, customer service DO NOT HELP, they side with the seller. I took up a dispute and they settled it without consulting me, they closed the case and I didn’t get a refund, they were not interested. YOU HAVE BEEN WARNED, THESE ARE NO 1 SCAM ARTISTS NO STARS!!!.Disapointed britVersion: 5.8.6

✓ Frustrated !!I am a very new buyer in DHgate, i made my only first order over November 6th i received 3 of the 4 items that i bought, the first one was just junk plastic not replic at all bad print bad quality, i don’t think i am gonna use it at all and i just think about to return it, second one was really good purchase that is the only reason for my 3 stars good quality looks like the original i’ve being receiving very good compliments i am happy with this purse i got my review and pictures over the page, but the third one was just broke the first day that i used and i was in the middle of my trip not even close to the hotel to change it, was really embarrassed, so the number 4 i couldn’t say anything because i just didn’t receive it yet and is almost a month and a half since i made the purchase now i just realize costumer doesn’t exist anymore it’s just closed i am not receiving any response from this seller and i decided send a message to dhgate to ask directly and they said my item is schedule for “February” 3 months after my purchase for me this is very long time for a delivery even from china i have no clue if i am gonna receive it or not but if is not, definitely this is gonna be my first and last purchase over DH gate app i am not waste my money or my time anymore !!.MeidamotaVersion: 5.3.1

✓ Dscamgate!!I am writhing this after using the app and buying $4000 worth of goods . These are pros . 1. Items are inexpensive and some are cheap so beware 2. Some sellers are ok 3. Some sellers have great customer service These are the cons . 1. Customer help is TangTang and it’s a very permeative AI . It’s not helpful and there isn’t any immediate option to talk to a live person . If you are lucky enough to get a live person then you may get somewhere . DHgate throws every clog in the wheel to slow the process - you get discouraged . You rather loose your money than go through that experience 2. Most sellers are con artists . They sell something to you and won’t deliver it for two or three months . They say open a dispute to get a refund . And DHgate won’t open a dispute because you need proof and you need to load it up or you need to wait until 10 days after the supposed delivery date and then submit a dispute . Even then it’s hard to get your money back . It’s con diluted with sellers and DHGate . 3. They overcharge the freight and underprice the item so you think you are getting a good price . No truth in advertising . 4. I have written exactly the same thing you are reading to them . Nouns has gotten back to me . No one cares . Consequently - I won’t buy from DHgate anymore . Bad business practice . I stick with Alibaba Express if I were you . Faster reliant and they boot out of you don’t answer within 24 hours . I hope this is helpful ..Kian PornourVersion: 6.1.7

✓ Poor Customer ServiceI’ve had some brilliant products from this website and great experiences. However, when it goes wrong the customer service is awful. I purchased 2 items on 9th June, as of today that’s 17 days ago. The order has stated in that time frame that the items are processing and will be shipping before the 7th July. Which isn’t good enough, when I ordered them I didn’t expect this and POF about £55. I’ve contacted the seller on several occasions and they don’t answer back. I’ve contacted GH Gate twice, on different customer service advised platforms and no one has responded. The first now being 7 days ago. The seller is no longer listing the items. I hope I’ve not been scammed by this seller. The DH Gate customer service is failing me right now and I don’t know if I’ll get my money back. Be very careful!!!.JackStaplesVersion: 5.1.5

✓ Online is better than the appThe search bar doesn’t work very well when you’re looking for a specific item. It tells you to refine your search. I refined it to everything and it still has problems finding what you’re looking for. I know the app sells it because when I go online to DHGATE and not log in. I’ll put the same item in the search engine and it comes up right away. The App has problems looking for your items. Certain feature on the app are too close together and get in the way. The camera button is in the search bar. Every time I go to delete my search from the bar I end up turning on my camera because it is too close to the delete button. I like to scroll with my right hand, and that little bear paw or whatever it is always gets in my way and messes up the page I’m navigating through. I’ve had the app for about 6 hours and have be very unsuccessful on my personalized searches. I think I am going to delete the App. Although my chances are better finding what I am looking for on DHgate online. I’ll probably just avoid DHGATE all together. I’m already frustrated with the App. I should have just stayed online instead of downloading the app. So far this site has not been worth my time..Colorado ThunderVersion: 4.8.7

✓ Nothing but scam.I made my first purchase, they take your money out then the seller asks for more money and if you don’t pay they won’t ship it. But on the system it is already “sent” so so can’t cancel your order. I then contacted the customer service and they tell you to pay what they are asking so the seller can ship it and don’t even mention about the false order status. This seller has really good review with almost 500 transactions. I’m not sure if this platform is safe to trust. Let’s see if I get my refund..NrzetpVersion: 4.9.6

✓ TerribleTerrible app and awful customer service I didn’t like a product and was refused a refund even refused to be able to return the product for a refund!!! What kind of jacked up site doesn’t allow a return..??? Be careful I would advise deleting this app from your phone.MelhatesdhgateterriblesiteVersion: 6.3.6

✓ Poor service and no action on complaintsI purchased a battery for my bike. It arrived promptly and well packed but there was a problem with battery circuit. On further inspection the fuse had not been connected making it unsafe to use. Asked for refund told to return at my expense was only option. Chat service not functional and no response to emails. Went on for weeks. Warranty not honoured. I would never buy from DHGate again..Paula30aVersion: 4.5.8

✓ Much better platforms around than dhgateMany vendors advertise incorrectly saying free shipping when it’s clearly not free shipping, very little if any response from vendors and absolutely no response from customer care when required, some vendors have good low price but crazy expensive shipping, I have received many orders with incorrect stock not resembling what was advertised & vendors just don’t care , I get message from vendors with discounted items and on checkout the price is not reduced….I could keep going but nobody will read this so why bother.H8 LiersVersion: 6.3.2

✓ Scam- App- website Do not buy!!!Seller had no rating should be monitored by DHGate for transactions especially authenticity of products and shipping tracking. There should be an easier method for reporting suspicious behaviour of the seller by the buyer- a brief survey of the seller- like what you are surveying now (a bit too late). This will put off the buyer from future purchases and trust in DHGate as the buyer will never buy again on this website. I will be closing my account. The transaction/order should have an option for the buyer to immediately report the seller- from my messages to the Seller- the messages showed an invalid tracking number at the start. The refund method should be immediate for customers not up to 30 days as messaged from admin. This is extremely disappointing and bad on behave of DHGate administration. The live chat was also computer generated- not even real customer and the help was useless. For over approximately 2 months from the start of order to receiving refund is not acceptable!! Any invalid tracking number should be immediately intercepted by DHGate and wait for the lengthy service!!! Even this message denied from reaching you as an admin!!! So bad!!!.TQTranVersion: 4.9.7

✓ POOR CUSTOMER SERVICEI bought some shoes month ago now that arrived with the color pink on the trimming of the shoe. I told the seller that I was unsatisfied with the color pink at the bottom of my shoes, which the picture of the shoes doesn’t really show that. The shoes look all white on the picture, so the picture of the shoes is a little misleading. However I reached to the seller telling the seller my concerned. I even uploaded photos to the #seller gmv666 and instead of trying to please the customer, he told me it wasn’t pink, but did not say what color it was. Well I can tell you it wasn’t white! And it was pink. The #seller gmv666 continued to go back & forward with me, but kept ignoring the fact I asked for a refund, because the shoes were not as advertised on the picture. Finally he told me he’ll give me my refund, but I must send them back first, so he’ll have the shoes & my money; Then questioned me if I was sure about sending them back because it would be very expensive. Well it shouldn’t be. Because if I’m sending them back there should be a label that DH GATE can send for free shipping. I then reached out the DH GATE for more help, but it appears they are putting it in the sellers hands to resolve. This is not good business people. Think twice before you buy anything from DH GATE. WARNING ⚠️.KmcjunkinsVersion: 6.3.8

✓ Won’t use again.I’d bought before from the website all was ok. A few weeks ago however I was scammed. I couldn’t contact the seller as after purchase “seller doesn’t exist” I received a tracking number....which eventually showed up as ‘delivered’. It wasn’t delivered to me but to an address 100 miles away with another recipients name on (Royal Mail couldn’t disclose any more to me) given the size of the item Royal Mail wouldn’t have delivered the item anyway it would have been parcel force. So an ‘item’ not a guitar was delivered to a bogus address. The money was released as well ! When it states it’s not until you’re satisfied with your purchase. Customer service on the app is non existent but for an automated chat (no actual person) unless you have access to a computer forget it. I hit brick walls every time. When I said I hadn’t revived the item the message was ‘it’s still within sellers estimated time for delivery’ yet it had already been delivered. Be very very cautious and do your purchases with a credit card ! Barclycard did get my money back..Jonny Williams countryVersion: 4.8.8

✓ If you plan on receiving what you order don’t use this.3 orders thru them over the course of 2 months. Not one of them did I receive what was ordered. Ordered one item was told was already shipped and then 3 weeks later they then sent me a message for me to pick something else which I did not like. Then when I said I wanted a refund they they said never mind they found my product. 5 weeks later it was received but to a address that was in PA but I live in ID. When I questioned they said sorry they will reship it. 2 weeks later nothing. I messaged again they said sorry they will send out the next week. Still nothing. Refused to do a refund saying I just need to wait as shipping is slow. Still nothing... 2nd item ordered was watch that said hands all moved. (There were many of the watches that said the hands did not move and those were 75% cheeper then the one I ordered). Received it no they don’t move and watch looses about 15 minutes a day and casing fell apart on the first day. Requested a refund they denied it and said they will ship a new one. Same problems with it. Still no refund... 3rd item, sunglasses stating they are polarized, nope when I messaged them they said they will fix if I do another order with them and would not refund the original. Like ordering shrimp from a guys car trunk in AZ might look great on surface but you won’t get what you think your ordering....Rman2385Version: 5.2.0

✓ Don’t BotherWord of advice - don’t bother!, their customer service is poor, they employ people who do not understand what you are saying an do not help. As a buyer, you contact them with a problem with a seller and they do not want to know. Dhgate have the worst customer service I have ever had the displeasure to waste my time dealing with. So much of my hours wasted on their live chat speaking to mindless idiots who just repeat themselves over and over an do nothing to help you resolve the issue. You buy an item in good faith, as the seller says that they have it in stock, then you pay for it an within hours the seller messages you to say that the item is not in stock and that you have to wait 3 months for it!, so obviously you are not happy with this an request a refund on this basis, contact the seller, he refuses, contact customer services, they don’t give a monkeys, they instead protect the seller - ridiculous. I am done with these amateurs..TheLestaJestaVersion: 4.8.3

✓ Very upset and disappointedI give dh gate a below zero for not helping me with getting a refund for a product that I purchased that was sent to me but looked nothing like the picture The seller was very rude and insulted me by refunding a total of $0.17 I paid $60 US dollars and got an entirely different watch that didn’t match the picture Dh gate just turned a bling eye and released those funds and ended the dispute without letting me know. I am a loyal customer but now I will be telling all my friends not to purchase anymore from this site Do not buy from this seller Do not purchase from mr_ seller.ZaraanderVersion: 6.2.8

✓ Colis never arriveYou will never have your colis they stole your money.PovooliVersion: 6.0.0

✓ Poor customer support!I cancelled an order because it kept asking for me to pay even though I already paid and money had already been deducted from my account. I cancelled it because it wouldn’t process, and i couldn’t get a refund. Sellers don’t communicate and the app’s customer service team is very poor..Criteria101Version: 5.4.1

✓ No customer helpHorable horable service.Ahmad aljanabyVersion: 4.7.1

✓ DONT USE DHGATE!!!Okay so after using DHgate for a while I made numerous orders even when I was waiting my previous one. My mistake just couldn’t believe the prices on stuff, yes it’s to good to be true. I ended up waiting super patiently over a month as they said it would take 8-30 days delivery time. Started getting little things here and there never up to par. A xxl and xxxl turns out to be like a medium and a small in Chinese sizes, which I did look for as some put that in the description. Quality and size completely wrong, not to mention half of my stuff never showed up. Used the tracking numbers and some were not even valid tracking numbers and upon calling my post office they found some packages were deliver to Miami or Texas of wherever else except my house. After contacting dhgate customer service they were very hard to work with didn’t speak very good English and didn’t sound like they even knew what they were talking about. After talking in circles with her for quite sometime she said she would send me an email with instructions. Guess what email I never recieved. Reaching out to all sellers to tell them what happened guess who got no response from any of them, yup me. So after losing products all over and payments being released to seller even though I never said I received anything. Will not be using dhgate again and don’t be fooled by the 5 star reviews. They are fake..B-easy123Version: 4.5.4

✓ I’m not agree with thatThe company they are scamming me my money and package until now, after he said I have ready pick up my package you are the lie stellar.$& koluku yamiVersion: 6.0.0

✓ Resolution on fake items and deceiving sellers.They is less accountability on sellers who deceive customers, even in clear situations. I know what kind of quality I’m buying on Dhgate they is no dispute on that, but some seller just do as they please and feel knowing there is less consequences. The buyer suffers in the process. They forget buying online is the only thing we mostly nowadays and we have grown and become experts in understand quality through a mobile, laptop or tablet screens. You analyse every detail and they turn around and make look like a fool, when you claim that is not the item in the picture or on the seller’s platform. Can’t claim all sellers are bad, I will be lying. Most sellers are true to standard. Do the best to please the customer. That’s why I keep buying from Dhgate. But here and there you find a few swindlers.Zeky'sVersion: 6.0.6

✓ Refund on item not decribedThe app will not let me get a refund as agred by seller as my item came not as described. Online help is just computor generated answers not an actual person.N-unit45Version: 6.0.1

✓ Not recommendI order and not receive for 2 months, I thought it might take longer then i wait. Until I saw they closed my order and I cannot get my money back they shipped and closed the order. But the point is they shipped to someone. The shipping address I noted is Fl they ship to IL (different number, name of the street, city, state). I tried to contact a seller they said to wait for them to check with shipping, I waited. And no more reply after that, try to contact a couple of times again, nothing. I contact to customer service they said because I didn't contact with the seller they didn't see in record, I said ok and did it again, wait and contact again totally 3 times, today they said I cannot get my money without seller agreement because again I didn't contact with the seller. I sent them the screenshot and ask for a manager to help. They said they will say the same thing because the order is closed and ask me something else they can assit me with. Just only one problem but still not addressed and they just want to ignore and ask something else? I give up talking to them, its fine. I did try to contact seller 3 times, also contact to help center 3 times and i know i cannot get my item resend or just a refund. Thanks.DhkakfmjxVersion: 5.1.1

✓ Thumbs downWorst app ever used! They steal your money and delay getting back to you. Never received my item and tried numerous times trying to get a hold of the sellers. Quick to reply back when trying to get payment but ghost as soon as payment has been received. This site is a BIG SCAM BEWARE!!!.DipzwunVersion: 6.0.3

✓ So far so good except for one vendorI’ve ordered several jerseys & have received every one of them except for one. This particular jersey supposedly shipped over 3 weeks ago & it has yet to arrive. None of the other jerseys I’ve ordered that have shipped from China have taken this long. The seller posted a bogus tracking number & when I asked for a good tracking number he gave me the same bogus tracking number. It’s sad that scammers like this ruin it for the good vendors cause it makes people leery about shopping from this website again. If this jersey actually arrives I will update this post but if it doesn’t arrive soon I will post the vendors name to protect others. Some sellers communicate better than others but overall my experience has been good. I did have another issue with another item that didn’t have the patches the picture showed but the seller gave me a partial refund. The annoying thing is the constant pop ups of coupons on the screen even though most are not useable. Overall I’m satisfied & may purchase more items unless the pop ups continue to annoy me as I’m looking at other items. Dan-MA.Dan-MASSVersion: 6.4.4

✓ DisappointedNot only did I wait over two months for boots I ordered they didn’t send me a set of boots but they sent me two right feet boots!!!! If I had two right feet it would work but last time I checked I have a left foot and right foot!!!! Like seriously? And then I message them right away with pictures and still haven’t heard back from them....been a week now! I will never order from them again and I would never recommend this site/app to anyone!.Blak1234Version: 5.2.0

✓ PLEASE READ BEFOREWell, where to start, it started on April 4 when I decided to make a purchase of masks and protective gloves, everything started well since the first purchase everything came without problems in 15 days, the tragedy began with this "store" that has already 4 days after the purchase they had received the money and I 90 days later, that is to say today, July 3, I do not have any product, and with so empty responses from "the sellers" that they already let me know that my purchase was lost, and the resolution center did absolutely nothing, they will never do it in favor of the buyer, and 90 days later you lost the money and there will be no merchandise and nobody will respond. the store never responded to a message, they responded to the request for a refund that they would not, and so you were literally robbed by the sellers, I hope you really think about it before buying on this platform and much more from this store I hope that if you need something, do not do it, do not buy in this website, half of the merchandise that I received the first time of the first purchase, that arrived on time have poor quality, of course, and the masks are broken before being used. with nothing more to add but the disappointing news of being robbed by these scammers I ask again DO NOT BUY THESE SCAMMERS.GariqueVersion: 5.1.6

✓ Total crapDownloaded app. Signed up. Logged in. Purchased 2 things. Next day it made me sign in again even though I never signed out. Couldn’t. Said my account has been closed due to to security issues or something like that. Never been able to sign in again. Received the first thing I paid for one month later. But not the second. E-mailed company. No response. End of story..RenergizerVersion: 6.0.4

✓ GARBAGE..DON’T BUY it is a SCAMM😡They are crook and Scammers..never buy on this app🤬🤬🤬.KapitainefloydVersion: 6.0.2

✓ UnsatisfiedI bought a pair of shoes and I got some problem with the delivery and I tried to contact the seller and he told me that he couldn’t do anything about it and I also contacted the mail company and I was told that only the sender could track the parcel so I ended up with no money or shoes So this was the first and the last time I shop with u guys and I won’t ever recommend it for anybody.Pau da éguaVersion: 5.1.6

✓ Never use officesupplyThis seller is rude and dismissive. I felt like he was making fun of me because he knew DHGate would eventually refund me so he didn’t care to expedite or help. Sadly I tried to re order a new item but he was not willing to help me so I cancelled the new order. Cost me $67 to return the item which cost about $150. I think this supplier does not care at all. There are many others supplying the same items so maybe he will care if no one buys from him. I gave 1 star only because there I had to give a star.. I would love to put a negative star. Most infuriating - time consuming ever. Because of this I will never use any supplier on DHGate.Furious@officsupplyVersion: 4.6.9

✓ The worst site ever be carefulIf I could give this site negative 5 stars I would! I have had so many bad experiences on here and only 2 good, sellers take ages to respond can be quite rude and dismissive customer service say they will help but don’t and they do NOTHING there isn’t really buyer protection like on other sites, overall I’m very disappointed. This site needs to be shut down Sellers send things to completely wrong addresses send wrong items when try contacting them you just get ignored, sellers post photos not of their actual product so always ask for photos of the sellers item but expect no response. Enter with caution read the feedback and reviews. Just very hit and miss but much more miss I wouldn’t go telling any of my friends to go on this site I would actually advise the opposite DO NOT USE THIS SITE.Kimby1990Version: 4.9.0

✓ Beware the rating you see on DHGATE is not realI went into transaction with DHGATE. The problem started right away, they hold my payment on “suspicious fraudulent transactions”, I have been asked to send a copy of my passport and copy of credit card both sides. I called my bank tree times to resolve this issue without a success. It took DHGATE four days to clear my name and money. I contacted my Seller to update on time of delivery and get very disappointed reply that his factory has too many orders and I have to wait sometime to get an update. The seller name is Skyllet. I realize that something is not right and ask for a refund. Skyllet response:” dear. The platform is already processing the refunds for you, and you will receive refund these days”. I waited some days before I contacted the DHGATE to help me with the refund as the Seller kept silent for many days before I got this reply from Skyllet: “You can rest assured that I'll give you a refund as soon as possible.” And same thing continues “PENDING REFUND IN THE SYSTEM”, because Mr. Joke Skyllet is not confirming refund. I have contacted DHGATE customer service live chat and chat with a person called Mariala. I asked how to rate my Seller in the system. Guess what? You can only rate once you successfully purchase a product. Very funny!! Beware the rating you see on DHGATE is not real!.QwiccVersion: 4.3.6

✓ Paid for expedited, never received the item.I don’t think I’ve ever been so disappointed with the company. I ordered a Wallet back in November 2022. I even paid for expedited shipping. I was supposed to receive the item during Christmas but never did. It wasn’t until the second week of January, I emailed them and asked them where my item was. They said it had landed at my apartment. I then went through every mailbox and every team lead to see if they received it they said no. The seller tells me to go to the post office. I go to the post office, show them my tracking number, and they said that tracking number does not exist. I’ve then sent them another confirmation number, and they said that item was never scanned in, but it does exist in the system, but we do not have a location of it. I was then told by my seller that I have to travel to Louisiana or to California to pick up the item. I asked if there would be a fee for replacement and they said it would be a fee of $20. I already spent $45 not only on the item but the expedited shipping as well. After going back-and-forth with the seller for about two months I finally gave up and asked for my refund. They can only give me a refund of $20 instead of the original 45 like I had paid back in November. Do not order from this company unless you are willing to wait months and months for an item, and if you don’t get it, they will only refund you for half of what you paid for..AmbeleveVersion: 6.1.2

✓ Customer service a complete joke.Half of my orders have been broken.Chief Executive NarcissistVersion: 4.6.9

✓ CrapNo. Customer service been trying for two months to get a hold of any kind of customer service whatsoever and have gotten none I’ve sent three emails saying that someone would come get back to me nobody has ever responded to any of my emails use a different website After reading my review they sent me a link to contact customer service the same people that told me that they could not have anything to do or have any way of getting my account back and just start a new one anyways I feel if you wanna review to change you actually have to have customer service.MrdleeVersion: 6.0.0

✓ Unsafe BusinessDH Gate is a very risky company to do business with in general. 50% of the items I have purchased have been terrible in quality and not useable. The most expensive item I purchased was $300. It was a guitar that literally had parts screwed on crooked and was unplayable. The return process is very complicated and takes months. They offer you a partial refund to keep the item and not return it. They also force you to pay return shipping to only be given store credit for if they reimburse you. Return shipping for this guitar was $150 and there was no guarantee it could be tracked or would make it there. They made sure to explain errors with my customs forms or any loss during return shipping would be my responsibility and that no refund would be issued for such a loss. Then they told me it would be a terrible mistake to not accept the partial refund as many items are not making it back to China currently. So, if you buy something they will not stand behind the product and you cannot realistically return it. Keep that in mind and stay safe. This review was written after full exhaustion of DHGate’s customer service system. The company is a total sham. Their response to this review speaks volumes to how you will be treated. It’s as if they didn’t even read my words and sent a generic reply..TimothyJHayesVersion: 5.5.5

✓ Zero customer serviceI have purchased football sports sweaters. The quality was not good, the sizes were small as well as the logo for the dolphins was dark green! Do you think I can get in touch with anyone to deal with this!? Or to return them? Nope. Can’t even find the name of the company. No customer service to speak with and no replies to my attempts to contact what I think might be the seller. I paid insane postage to get them here on time and I can’t even give them as a gift. They are terrible. Some one please help me..DodiCatherineVersion: 4.6.9

✓ Won’t recommendThey don’t vet their sellers like AliExpress does. The seller I bought from used a tracking number to send me a bogus package so there would be tracking to prove he sent something and I cannot prove he did not, meaning they closed my shipping and order without my consent and I was unable to get a refund. Will not use again. Scam..AnitasaVersion: 4.4.9

✓ DH gates has ripped me off for a little over $340I ordered a pair of dupe golden goose last Christmas 2022 for $125 and I never received them in the last year I have asked 4 or 5 different times how to get a refund from the vendor I purchased them from and they told me to click some button for refund and that button does not even exist anywhere on there website. I tried again this Christmas 2023 given them one more shot so I I ordered two Dupe overnight bags (and they were not cheap) and honestly LOL they sent me 1 ugly wristlet cheapest wristlet I’ve ever seen in my life but on the label it plainly says “delivered was 2 stuff sacks” and total weight of package says 10 pounds but it only weighs about a half of a pound. I’ll post pictures. I was really hoping for the best for this company to do me right on the second go around but they just proved to me that they are scam artists, liars, thieves, and they will take your money in a heartbeat. I would suggest buying your items from a five star business that has never done me wrong at all and has great quality items for the most part and I have purchased from them over 300 times or more and that is AliExpress!! just don’t understand why Dh gates can’t just do honest business and do business correctly….wouldn’t you make more money in the long run? DH GATES….THEY ARE THIEVES, LIARS, SCAM ARTISTS, THAT WILL STEEL YOUR MONEY AND NOT SEND YOU THE CORRECT ITEM YOU PAID FOR..Blonde Georgia PeachVersion: 6.3.6

✓ Horrible first purchaseThe seller sent me a damaged decorative Rolex gift box set. It had ZERO packing material so it was completely mangled and smashed when it arrived. Then the wrist watch I bought worked for about ten hours and completely STOPPED. In my attempts to wind the watch with the crown it sounded like it was filled with beach sand. So it was junk from day one. I filed a dispute with a 55 second video link to Dropbox as the DHgate agent asked for. I had ten or more pictures of all of the other damage. DHgate refunded me…supposedly…$10 but I never saw that. They told me they couldn’t open my video link. DHgate written policy states if they needed more evidence they would ask the buyer to provide it. NOPE, they just closed the dispute. 20 emails to the dispute agent with no reply. Emailed my situation in great detail to the listed contact information for the head of the dispute department at least 10 times and still haven’t received a reply. The link to Dropbox works great from every device I own. It works for friends that I’ve instant messaged it to. It works for another friend on their email account and a burner account of my own. Rock bottom price for replacement of the gift box is $30 on DHgate. Broken watch? Buy another one and play roulette that it might work? Nah. This is my last purchase on this platform. It shouldn’t take long for this business to fail..RAUHDYSSVersion: 6.0.3

✓ Never again! Go to AliExpress instead!!If I could give no stars I would! I order some shoes, the following day the price went up by $95!! I just thought, great! I got in just before the price rise! I had a tracking number so I watched it. Eventually it says delivered but the address shows on the other side of Australia to some random address not associated with me at all!! I sent through a request for it to be resent along with a pic of the evidence showing the incorrect address! The seller agreed to the proposal but instead just sent through the refund!! I just have a feeling he posted a worthless item to the incorrect address so it shows he posted “something” and gets away with it because he wants the higher price for the item! If you want to use DHgate, stay away from Vogue_Shoes!!!!!.ScmtejVersion: 4.7.9

✓ Several items ordered 4 months ago. Not receivedI gave this app one star because of the frustration I have received from two different stores. I ordered items four months ago and still have not received them. A total of four items. Their online 24 hour customer service is automated and just repeats the same issue over and over. I messaged both sellers several times and one never responded. The other just kept telling me it’s coming and be patient. It’s never come. And NOW since I didn’t file a dispute in time for the items they said got delivered. I am u able to file a dispute. One of the sellers or “ stores” isn’t even there anymore. I’ve sent probably a total of 10 or more messages between the two stores. This is very frustrating. My money has already been taken and I cannot get a refund for the life of me. There is no one to talk to in a management position. It’s ridiculous. I did order pants from play sports and they were great. The other two companies 100% stole my money. Nothing has ever been received. And the shipping number they gave me is not even legit. I have a screen shot of the shipping info that is a scam and the communication between myself and the two stores. Someone from DH gate needs to e mail me and resolve this issue..StoneoutlawVersion: 5.5.8

✓ Improve delivery timeI haven’t ordered from DH gate in a while. This was due to a number of factors 1, delivery is very slow. 2, some sellers take their time sending item/s and 3, products are not always as good quality for the high prices which is charged for some products. Recently I have placed an ordered with DHGATE as Aliexpress did not have these items. Well, still no change on the above factors mentioned. I would strongly advised DHGATE to sort out their delivery service and rest of the factors mention. They need to offer faster delivery service as Aliexpress offers. Now gonna cancel one of my orders from DHGATE as seller has not shipped out my order, it has been a week! This never happens on Aliexpress. Issues like this makes the website not trustworthy and seems like you are being conned! I know it may be very difficult to vent sellers on the website but DHGATE must improve services as Aliexpress have done over time and now services are much better. I hope items that are on their way to me, do arrive soon and are of good quality..Velvetouch1Version: 6.2.3

✓ Has potentialBut a lot of the features are poorly implemented. Has a free shipping filter and the item is showing free shipping but when you open it the shipping is hundreds of dollars to Australia. For a B2B app even the obvious things like invoices are not available. If you log into the website to try and print a payment confirmation page the details are in US dollars with no way to change it to AU like this app. I’m sure the ATO won’t have a problem screenshots from an iPad as a receipt, yeah that’s fine! Portrait mode.... huh? Portrait mode? Who uses portrait mode?? I could keep going, there lots of annoyances with this app....WombltonVersion: 4.5.0

✓ Hard to navigate and negative reviews do not populate only positive onesI have noticed that negative reviews do not appear on an item page only positive ones. Search engine for items will bring up everything not just what you are specifically searching for. Often stumble across things randomly that I am looking for that didn’t show up in a specific search. I have sent messages to sellers with a question about a product and they simply do not respond. DHGate customer service non existent. I have bought some excellent items and some so so items. You have to remember you get what you pay for!.__madigrace__Version: 6.2.5

✓ Stupid62$ for a fake Starbucks cup when I could buy a cup half price or more for a real Starbucks cup and have it in my hand that moment. Seriously????.FawkinripoffsVersion: 6.0.3

✓ The app is always down and the network fails every time I open the app. Unprofessional sellersAliExpress is way better than DHGate. Their app is always down and network failure everytime. I regret buying products here cause sellers just ignore and seen zoned your inquiries and they won’t accept refund agreements once you cancel your order. Wasted my time ordering here. Such a shame. Step up your game DHGate!!!.IneedmycaffeineVersion: 5.7.2

✓ SCAMDHGATE ALIBABA , ZAFUL all of these are scam websites.. luring hypebeast kids into buying fake merch which never arrives😂 spent 60$ n nothing came even after waiting 8 months like 0 deliveries.H4RI KRI5HNVersion: 5.2.0

✓ ExperiencePoor experience not able to get to customer service nd it shows order on app but cannot login online please contact want the refund.Sonam chumVersion: 4.7.1

✓ First PurchaseI just made my first purchase online. The product looks awesome in the picture and I can’t wait to see if it will actually look the same stereo for Toyota Prius 2012 in the picture. It surprises me though that my purchase order details appeared once at the purchase but it doesn’t appear in the App which I downloaded thereafter the purchase..AkëcmäcVersion: 5.2.6

✓ Absolute scammersBrought 1300$ worth of phones for me, my partner and a friend. Got messed around for months and months then another month or more when I escalated to dh gate with their ridiculous wait times. The most frustrating time of my life. Ended in them (apparently) sending the refund minus a massive portion (apparently because communicating with 500 employees isn’t enough stress to go through, none of them took any notes of the conversation and we’re completely and utterly useless) to a bank account I no longer have access to despite over 50 times communicating that with them so I never received a cent back. Surprisingly none of them will reply to me now. Also there is major faults with the app and web page version, none of the platforms communicate with each other just like the company as a whole. Do not buy anything from this company unless your trying to lose your money they are a disgrace and should not be allowed to sell anything to anyone..Cam8787Version: 5.2.5

✓ MisleadingTerrible customer service. It is only designed to benefit the sellers not the costumers. The shipping dates on the website are wrong. The time line for shipping is 2-3 months.Chrissy chromazVersion: 6.0.0

✓ Don’t buy from hereBought some bball singlets, the quality wasn’t good on any of them. They already distorting. The one that didn’t even look like the picture they offered a small partial refund, but it never showed up and they just kept telling me to contact my bank. Don’t trust them… you’re just wasting your money..PhilphilphlVersion: 5.4.9

✓ Nike TN cold wallThis company feature store has agreed if I change my reviews to five stars on all. They will send me my pair of Nike cold wall US9.5 to my house as agreed. I have rated them all five stars and they have not responded back to me regarding my shoes I want to review them again and I can’t now. Very disappointed with this company very very disappointed I want my shoes delivered express to my address otherwise that’s really disorienting very rude of them I’m very upset very disappointed no matter what I can’t get support from them as they must send me my shoes to my address express service.ROKK69Version: 6.4.3

✓ Terrible customer serviceAvoid this site for shopping- no customer protection.BghkdchjVersion: 6.0.4

✓ Privacy issues?The app wants to read data from my clipboard when I start it. I cant think why this app would need to access my private information each time it starts up.Rubycat831Version: 6.1.2

✓ Fraud17 items still waiting after 4 months yes 4 months all the sellers are offline you message them they don’t get back to but they still take and have your money the customer service is robotic so it’s of little help specially in my situation I bought several item from Wise and I received them in 2.5 weeks coming from the same destination China and know I m being ask to post review for item I NOT received my friends stay away from this site it’s A FRAUD Was a good site not anymore and has you see I support this site a lot I got 17 item still not delivered in over 4 months plus I bought loads of other stuff previously so it’s not a address problem. I just spoke to DHgate customer service about my order they told me 9 of my 17 items has been delivered to wrong address but I bought all these stuff for the first time using social savings don’t trust these bargains has if it’s too good maybe it’s not true..17 itemsVersion: 5.1.1

✓ Customer Service is TerribleDH Gate customer service is terrible. They never help the customer only the seller. I had issues with my purchases and they never help, even with a dispute they give money to the seller. I would stay away..SoccerFan2014Version: 6.0.3

✓ Poor Customer Service (Zt-sports-88)I ordered a football kit for my son and was sent the wrong one. I understand mistakes like this can happen so I messaged to inform them of the mistake and was assured by the seller that the correct kit would get sent out. This was in July. Now in November after requesting a couple updates on the order between then and now, they are refusing to send the correct kit unless I buy more products from them. When a mistake is made the customer should not be told they have to spend more money in order to have the mistake corrected. They have also refused a refund. So I have paid for an order that I have never received even after being told I would and then I’m being told I need to spend more money to get the order I have already paid for. The seller I have spoken to is also extremely rude and clearly has no customer service skills what so ever. I have had this mistake made by a seller on here before but they honoured their word and corrected it. At-sports-88 however have not. I definitely won’t be using DH Gate again..User200211Version: 5.9.7

✓ Worst Customer Service and Can’t buy using a CardWhen I first downloaded the app I saw so many things I did my research on and following people on IG and knowing my labels I ended up buying 5 items 12/08 and 12/09 after that I couldn’t use any credit or debit card to purchase more. Everything keeps telling me to do a payment verification but nothing pops up for me to upload pictures for verification and none of my banks have a restriction for international purchases. Non of the cards I used were saved under Credit Cards and when I try to teach customer service it’s a bit that just repeats the same prompts. I finally managed to type customer service and send an “email” via the chat and submitted an inquiry on Wednesday. It said wait 24 hours and someone would contact me on what needs to be done. Haven’t heard anything yet and I’m not able to log into my account on the PC and I use my google account to sign in and it’s not the same account so I’m not sure why it’s the same email and password but totally different account and none of the items I’ve purchased cross over from app to PC or even the internet. I really need someone to contact me so I can fix the payment problem as it’s not me it’s DHGATE at this point.ChelHeRVersion: 6.3.3

✓ OrestOn this site I was deceived, I paid for a T-shirt and she never sent !!!.RonkilmannVersion: 4.8.7

✓ Good/Be Aware Of Stores/Customer ServiceDuring this coronavirus I know it takes longer for items to be scanned and sent and I get that however it doesn’t take more than 3 weeks for that to happen as I seen some orders I’ve order through stores done within a week and the longest was around 7-8 days now I’ve allowed an extra 2-3 weeks from the time the order has been submitted and provided a tracking number in case of items taken longer than necessary I’ve noticed some items sew patches onto jersey’s but still even though it feels bulky I suppose can’t be too fussy however all items have looked as picture so far and I’ve been more interested in basketball or hockey or NFL or MLB Jerseys now even with the stores just be careful as multiple stores have multiple items though not all seem to send items and don’t seem to be legitimate at all they reply with generic automated messages now... Customer Service: if you want to find customer service wether your in the app or on the safari or internet page just scroll down the left hand side where you have orders, messages and all other selections and down the bottom is customer service it takes you directly to the page where you can find your order dispute your order provide evidence and upload and then wait a few days and request DHGATE Mediation if the seller doesn’t reach an agreement with you..Frequent 7plus userVersion: 5.0.5

✓ Bad communication with sellerI made a order on this site and it has been 5 months since i placed my order, still haven’t received anything!! Plus no communication to me with the many messages Ive sent to seller regarding my order placed. I will not use this site bad customer service with no communication to the customer, even after seeing that the seller had read my messages but got no reply. VERY UPSET CUSTOMER.MusicalmwloduVersion: 5.1.8

✓ Twice bitten - never againI ordered a Dyson hairdryer in April, it was sent ok, as I kept up with the tracking, but was delivered to a completely different person in a completely different suburb. I received my money back which I was happy about, so thought I’d try again this month as it can’t happen twice!!!!! Same thing happened and now I have to go through the terrible process of trying to get my money back because it’s incredibly hard to get to the right area - buyer beware, there’s clearly very unscrupulous merchants out there and I believe they’re fraudulently bringing goods into Australia (or wherever) under the ruse of delivery to unsuspecting people like me. I’ll not be fooled ever again..TwatterVersion: 4.8.0

✓ Be careful / Scammer siteReview from Tokyo Japan I found this site when Google recommended it when I searched for a product. I was so happy on my first day because I saw many designers products at low prices. I ordered 10 products on my first day! Then came all the trouble. All my orders were fake products! The sellers showed original photos of products but actually they are all replica and counterfeit. 7 ordered items were completely different products from what I ordered ( for example I ordered Nike Metcon shoes and the seller send cheap Nike usual sneaker / I ordered Prada wallet and the logo was crooked and Prado written instead of Prada ). 3 items were never received as the sellers created fake tracking numbers and never shipped the items. DHgate didn’t help at all to refund my money for any of my 10 orders and just issued unwanted coupons with minimum purchase required amounts. People living in Japan please don’t use this website and App because it’s all counterfeit products / fake products and Japanese Customs will hold your parcel and call you about fine / taxes regarding this. I ended up paying 50,000¥ in fine to Japanese customs. I don’t know why Google search function recommended products from this site knowing that it’s all counterfeit! Is Google supporting counterfeit products??? It’s a crime and Google should also be fined and charged by the relevant authorities for promoting DHGate on their search function!.Richiard890Version: 6.2.1

✓ PoorI made a purchase through this app months ago, and the seller of the item doesn’t respond to my messages and constantly says “offline” so I think I’ve been completely coned. They took the payment and the item never arrived. There is nothing on this app that allows you to contact customer services or allow you to provide feedback on the seller and I’d want to tell other people never to order from this seller again. So disappointed, this app and the service for the purchaser is so badly designed..Sophieweaver2021Version: 5.7.1

✓ Stay Away!!!I purchased a flower girl dress from the shop called ‘sexy prom dress’ (I know terrible name!) and paid AUD$160 as it was the dress the bride had her heart set on. The dress arrived looking NOTHING like the photo (I’ve since discovered it’s not even their photo on the site). It was for a wedding, and with no time to order a new one I asked them to refund me, and offered to send the dress back. They stuffed me around for a month of excuses, then I decided to leave a bad review and they told me they were ready to refund me if I amended my review, which I did. Unfortunately for me it’s now been over FIVE MONTHS of chasing them and being told the moneys ‘in my account’ even though they don’t have account details! Disgusting company. I’ll never use any company off this app again and warn you all to stear clear too..GSZ2012Version: 4.8.2

✓ DO NOT USE DHGATE!!!!!I’ve had success using DHGate up until 2018. I’ve ordered two football jerseys, a hockey jersey and a necklace. They all took over a month to be delivered to me in Virginia, but they got here. One of the football jerseys is actually such bad quality that the blue bled onto my white shirt I was wearing underneath and ruined my shirt. Beside the point! In 2018 I ordered a hoodie that ended up in Davis, California. I live in VIRGINIA. As if that wasn’t bad enough, I ordered a bag that ended up in Clearwater, Florida. Again, I live in Virginia. I got a refund for the hoodie without problem. However, it’s been over two months and I’ve never gotten my money back on the bag that ended up in Florida. I’ve messaged the seller and DHGate directly without response. When I first brought it up to the seller, they were in such a hurry to close the case, they said they’d give me a refund and never returned another message. And for two things I ordered in November (a bag and a necklace), I still don’t have in almost February. The tracking numbers are most likely invalid. One says “label created, not yet in system” and the other says “status not available”. DO NOT USE DHGATE. Don’t use them if you actually want what you paid for. As someone who’s has previous success with DHGate, I’m telling you from multiple bad experiences to NOT use them..LvbftVersion: 4.7.2

✓ STAY WELL AWAY FROM DHGATE (SCAM)!!!Complete and utter joke of a company seriously please avoid it at all costs, seller take your money then don’t send out the thing you bought and they’ll ignore your messages completely, if you open a dispute against the seller with DHgate customer service they’ll do nothing to help and leave you with no product and moneyless it’s a total scam there is zero protection for you the customer if sellers are a scam and DHgate themselves don’t care. I order trainers that cost £70 I waited and waited for weeks for the seller to ship them out it came to 4 weeks and still the seller still hadn’t even bothered to send out my package so I requested a refund he declined so I messaged him multiple times asking for updates on what’s happening and he ignored ever messaged I then opened a dispute with customer service and they told me they have no power to do anything and help do I’ve just had stole of me £70 and the company don’t care about it and won’t help!!! AVOID!!! AVOID AVOID AVOID!!!!! THIS COMPANY.Fergusmcc1Version: 5.7.4

✓ DisappointedI had been using this app for a couple of years . Easy and clear instructions. Great range of products. Often very cheap. Great seller communication. Is slow loading more page options. Now its taken me off the app wont load unknown reason. I have plenty of space and my iphone is up to date. So why this???!!! Not sure whats going on.MandsbabeVersion: 4.3.9

✓ Customer Service Needs To Be Easier To ContactBeen waiting on an escalated dispute since 21st January trying to contact through web chat via the app TingTang doesn’t respond says error refer to manual like we have tingtangs robot manual you go to Facebook to contact to wait over an hour for a reply then after a few messages back and forth you get disconnect message saying I have not heard from you it looks like we lost connection so have to do this over and over come on DHGate make it easier for customers to contact add speak with human on web chat or add a what’s app number I love this app bought many items over the years and only ever had 2 issues hope They fix tingtang robot he’s awful and unhelpful as for Vidal from CS on Facebook when he replies he’s 100% 🌟🌟🌟🌟🌟🌟 but the message system needs updating.Sexykeks23Version: 6.3.9

✓ Be careful of the seller you buy from!A big warning of the store Ibaby888, seller of mobile phones and electronics who will take your money and when it arrives with faults will not reply to messages and customer service is extremely difficult to find for a new user but their not very helpful with generic messages. Some sellers are great and very helpful but then again you have sellers like IBaby888 that don’t give a hoot who I bought a phone from that was faulty and after frustratingly messaging them and not getting a reply, notifying customer service didn’t help in any productive way then I got a message to return the phone when I highlighted their warranty policy to IBaby888 so I did as instructed with tracking so I know the phone was received. That was about a month ago and the purchase was in December/January but again IBaby888 won’t reply to any of my messages and customer service still send the same generic message when I notify them that IBay888 has my money and the phone I purchased and won’t reply to my messages. Obviously that’s the worst transaction I’ve ever made but it’s IMPORTANT that you stay away from IBaby888 or the same thing can happen to you. IBaby888, IBaby888, IBaby888, KEEP AWAY FROM IBaby888..Alwaysontime330Version: 4.7.7

✓ GARBAGE!!!!!Took my money, then never responded. Customer service is awful, there isn’t a real person to talk to just a computer that doesn’t understand anything. I’ve been trying to get ahold of SOMEONE for 6 months now about puppy collars that obviously aren’t going to fit my dog now..DHGATEISASCAMVersion: 5.1.8

✓ Unreliable/fake advertised as 100 AuthenticPlenty of unreliable stores and fake products on this site, be careful with your purchases, because DHgate is not on your side when a purchase goes wrong.( as a buyer) One of my purchases of over 8k, was received with all counterfeit electronic accessories, I sent DHgate the images of the products Scan, after checking them with the original factory on line. The best offer DHgate sent me was to keep the fake product and refund me $3500. We informed DHgate that was not accepted, our company would not sale fake electronic accessories, because their unstable and can blow in customers hands, pockets or faces. Their response to our company was to send the products back to China, which we pay for shipping that will cost over 2k. And they can not assure us the full refund still. They mentioned most products will be damaged in that process and the seller can deny our company any type of refund than, lol. So they suggested that we keep the fake and get the $3500 refund, as better option. Even though the products purchased was advertised by seller to be %100 Authentic. So I decided to take it with my US Chase bank. Did a charge back but DHgate provided the bank the fake products shipping slips out of China. So we lost the fight and the money. Products received was trashed. Figured to share my experience here, and hope yours will be better some how..Hi-Life1970Version: 4.8.4

✓ No response from sellerI’ve always had great outcomes with this site . But in November I ordered a jersey for my husband . No jersey . No response . No refund . I just want the jersey ! Understand there was a mail strike . I’m ok with it taking longer . But a response would be nice !!.AngrycanadiangirlVersion: 4.7.1

✓ DHgateIt’s not good it’s horrible no response no return money.Vadim200Version: 5.0.5

✓ Dispute teamThey favour sellers over buyers. Horrible business practice..Marcelino HamzajVersion: 6.0.5

✓ DO NOT USE THIS APP!!Please don’t use this app. I used it to buy some tools because the prices were amazing. I waited the 30 days and still no tool were delivered. The tracking said that they are still on it’s way. I sent the seller 4 different emails to see if he might have more info that I can’t see. No response to any!!! So I wanted to talk to someone from dhgate and the only way is to chat on a IM. The guy I “chat” with told me that my item was shipped to the wrong address and he would try to get ahold of the seller. Finally the seller got back to me and said that he was only going to give me a partial payment back to me. I payed $30 and he only wanted to give me back $5!!!! I declined and he came back with $7. We did that back and forth and I finally accepted $19. I cheated with the guy from dhgate and he recommend another seller with the same tools for a little more money. So I went for it. I found this app that gives me more info on tracking so input the tracking number and guess what!!?? It was delivered to the wrong address AGAIN!!! So now I’m waiting for my refund again and dhgates policy says that you have to wait 5 days for the seller to get back to you to bargain on how much money they want to give back to you!! Worst company ever!!! I just want my money back. So Beware and don’t make me say “I told you so”!!!.106-437-192Version: 4.8.9

✓ ScammersGarbage… wish way better! They ignore you and trying to make a dispute for money back or even a response is a joke!!! Good luck!.1983 gussyVersion: 6.0.1

✓ CarelessI ordered 5 months ago still I didn’t receive my item.. they’re just replying with auto reply when I try to reach their customer support they just ignore it..Me$utVersion: 6.0.5

✓ Took my money, never got the item I purchasedThey delivered the item to the wrong address and took my money. Couldn’t get a hold or anyone sine dec 2018. Not resolved until now. It’s so frustrating 😖 I just want my money back.05jaylyn18Version: 4.7.2

✓ Not delivered no communication.This is a constant thing no delivery and no communication at a L I have ordered three items online and nothing in post wrong tracking number 3 times out of three. Refund take a long time. They won’t send items on a pay on delivery ask for credit and you won’t get it but ask for your money back that they took when you made a deal for products. Fast to take you money slow to return your money and delivery is a joke seller preparing you item 3 days what is the preparation that takes 3 days. I have bought from AliExpress and wish no problem at all but Dhgate is a complete con the CEO used to work for Microsoft China section, so you all know what crooks Microsoft are with spyware and other dubious software she learnt from the one of the best crooks in the business. Stay away from Dhgate crooks and thieves. And that’s just Dhgate never mind the sellers..1Adi007Version: 5.1.7

✓ Horrible service worst app everIf i could put negative 5 stars I would 😤had a seller send me something that looked nothing like the picture. I debated with them to get a refund back posted the item back as instructed by them at MY expense of $90!! And received no refund they now don’t respond to me. Following that I took it up with customer service whom I sent screen shots of proof the seller agreed to send me a refund and still NOTHING I purchased the item in APRIL it’s now October they now claim despite my proof of receipts from Australia post that they never received the returned item 😂 it just gets better and better. I Will NEVER purchase another thing from this site. DO NOT buy anything wedding related off “WHITEONE”.MonptecoeurVersion: 4.8.8

✓ Never got the productI made an order in this App; the seller doesn’t exist anymore and my product rather then being shipped to Auckland New Zealand; has been shipped to The Netherlands; and has been there for the last month and there’s no way for me to know what’s gonna happen; I believe that money has been lost. So disappointed 😡.Newkiwi3Version: 4.8.7

✓ Worst company to purchase fromThey advertise coupons that are nearly impossible to use. They have no way of calling to contact anyone for help - they only communicate through chat, which by the way is a robot chat. You have to wait in the queue to talk to a real person - which will take a very long time. And once you finally chat with a real person you might as well chatted with the robot because they are completely useless. I purchased an order which was a significant amount and was never given the option to use the new buyer coupon pack which my order would have qualified for. When I finally chatted with a real person I was instructed to cancel the order and then I would have to reorder and have them apply the coupon. After further digging they then told me that even if I requested to cancel the order it Woolf have to be approved first - and only if the cancel was approved would I be able to reorder and apply the coupon. They offered no assistance in canceling order, would not contact the seller on my behalf to initiate the process. Ironically after I raised a fuss with the chat agent my item was shipped within hours making it impossible to cancel order and use the 88 dollar new user coupon. Proceed with caution on this app. They have ridiculous processes in place that leave you with no options. Not to mention they are very rude..RSF415Version: 4.7.7

✓ Web site changed for worseI’ve been loving this dhgate , I’ve been shopping now for 3 years. up until last month it’s been a nightmare . I try to shop for items on my favorite stores . Dh gate won’t allow me to access the full merchandise on that store. When I shop at that store , for certain items I go to category click on pants and it shows how many pants the store has. Before I would be able to see all 547 items of pants. Now with this new system , I go to The stores category and click on pants it says 547 items in category but I can only scroll down to 20 pictures to shop for . then at the bottom of the page it displays NO MORE !! Meaning I can’t shop for the rest of the items the store has . It’s like looking at the clothes in the store window when your shopping at the mall . but you can only see what the window display is, no walking inside to see more clothes. Same situation It’s frustrating for me and the seller. the seller has no items to display because DHGate won’t allow them to show all 547 pants items only20 . It only displays 20 of eachCategory. I’m trying to stay here but I might have to start shopping at Yupoo . I’ll wait for a response from dhgate but I’m thinking it’s not going to be resolved . I wish I can send a short video of what I’m experiencing . I hope I’ve explained it right to you guys . I hope you guys don’t exprience what I’ve been going through ..NiceshotsVersion: 5.3.4

✓ Customer serviceThis is the worst customer service I have ever come across on any website . An item a purchased $611 went missing Australia post was informed by myself turns out the tracking number on the item was wrong not my package , I got the information from A/P who informed me of the details ,ie person name only who was supposed to have received it .i was able to find a telephone number for this person who is a local business person ,telling me she never got any parcel whatsoever. This parcels weighed 1.6 kls post office tells me the content of the parcel was a canvas bag ,heard nothing from anybody from dhgate as far as I am concerned the seller was a scammer, which dhgate let them get away with this ..Sas australiaVersion: 5.3.2

✓ Poor communication from supplierNot happy with the supplier, for not responding to my text messages after I purchased a cycling kit from them. Quick to take your money but no response to send the item I wanted. Will advise buyers to think twice before purchase anything from this website.Mathiew van der PoelVersion: 5.9.0

✓ Ordered, paid for, but did not receiveOrdered, paid for, but did not receive my earphones ..GblacklerVersion: 6.0.5

✓ Did not receive orderI contacted seller they shipped it somewhere else DH gate customer service was no help.Upset 1973Version: 4.7.1

✓ DHgate is a jokeSelling cheap crap. If you get broken products. Don’t expect any refund. DHgate will just side with the seller. So good luck as it’s a gamble with what you get. App loads slow. UI is really bad..Bozo faceVersion: 6.0.5

✓ SNEAKERMALLS BAD FOR DHGATE!I purchased 2 pair boots in November from this company. I have been trying to correspond with this company ever since I made the purchase. They do not respond back to the customers. I have asked for my tracking information and no physical response. They have a generated message that pops up when you first reach the chat section. (THIS SHOULD NOT BE ALLOWED) If I could upload pictures of me talking to them and they physically ignoring me , I would. I received only ONE PAIR of my boots so once again, I contacted the seller and asked for my other pair and no response. I immediately contacted customer service and put in a dispute. I was notified that DHGATE denied my request. WHO SUPPOSED TO PROTECT ME IF THE SELLER IS NOT HONEST WITH THE CUSTOMERS????? I asked for a mediation and the first thing customer service tell you to do is negotiate with the seller😡 How???? When they are ignoring you. Customer service should reprimanded these sellers that give bad business to customers along with protecting the customers from this type of business. Why don’t you ask to see the dialogue between the customer and the seller? It would save the customer a lot of stress when purchasing and you would be aware of the type of business they are giving. I have taken pictures of all correspondence between me, the seller and customer service denying helping me with this matter.I NEED HELP RECEIVING MY REFUND FOR MY OTHER PAIR OF BOOTS I DID NOT RECEIVE !!!!!.Fed up with dishonesty 😡Version: 6.0.3

✓ Beware: This App is a Scam and a Total Rip-off!I rarely write reviews, but my experience with DHgate compels me to warn others. This app is an absolute fraud, and I strongly advise everyone to steer clear of it. Firstly, the app promised features and services that it completely failed to deliver. After subscribing/purchasing, what I received was nothing short of a scam. The functionality was severely limited, and the app did not perform as advertised. Secondly, and most importantly, dealing with their customer service has been a nightmare. After realizing the app was not as promised, I immediately contacted their support team for a refund. To my dismay, there was absolutely no response. I sent multiple follow-up emails and even tried reaching out through their social media channels, but all my efforts were in vain. The lack of accountability and customer support is appalling. It's clear that their primary goal is to take your money, with no intention of providing the service they claim to offer. I've been patient and reasonable in my requests, but the complete disregard for customer satisfaction is shocking. I strongly urge anyone considering this app to look elsewhere. It's a waste of money and time, and the frustration you'll encounter is simply not worth it..Ahjk567Version: 6.3.2

✓ DH GATE need to protect buyer moreBought a few things from Dhgate from different sellers. Some products were ok and satisfied with seller as they have good communication and genuine. But some are very dishonest with Misleading advertising and when buyers like us across the world put our trust and buy from them, it is disappointing when we received the product and it is completely different from what they advertised and we lose faith in online shopping with DHGATE because DHGATE does not protect buyers even though you provide them with proof and many emails back and forth with the seller and customer service; they will not give you a full refund. Very disappointing and DHGATE should take more serious actions against these sellers as this is bad for them..JC8!Version: 5.2.6

✓ RefundThe worst app ever..!!I tied to get my refun 3 months now..and nothing yet.Kleant 123Version: 6.0.0

✓ AwfullOf course because this is a bad review, it is going to be outdrawn by all of the fake “good” reviews but mine is the most genuine you will find. I ordered 5 items with a total order cost of 145 pound about 2 and a half months ago now I ordered at the start of December . However, I knew there could be long delivery so for the first 2 weeks I left it but for the past 2 months I have had little to no communication or updates about my order and have had to message and message the sellers about the inconvenience. Until I went on my tracking information one day and saw that it randomly said returned for every item I’ve purchased, there has been no communication at all from 2 of the sellers and minimal from the others repeating the same things for example “will send new”. However, this was first sent to me 1 month ago and my tracking details have not changed for anything. The app itself won’t allow me to apply for any type of refund as it says the order is not present (the money left my account and was payed for) So they now have 150 of my money and I have not a single update on my order and it has been almost 3 months. Let me be the first to tell you this app is a scam!.Scammers_68910Version: 6.3.9

✓ Vintage66 - do not buy from this scam artistBuyers don't have protection on this website been ripped of by seller vintage66 he will not return money or exchange the product. Nothing but a horrible experience.XynhyanVersion: 6.0.5

✓ Scammers paradiseThe entire app seems to be a platform for "sellers" who offer goods they don't have. Expensive 3d printer at a great discount with free international shipping! How can you lose, easy, the seller has no feedback and is using images from other sites and doesn't have any intention of shipping you your goods. Take a look at any of the review sites for DHGate and do the sensible thing and steer clear..CadiumVersion: 5.0.5

✓ Can’t sign inTried to register then it says email already exists and if I try to log in then it’s says incorrect password ... Then I requestedd to reset,, funny it enough they sent me a link, I reset but still couldn’t sign in even after resetting password.Theafrican kiwiprince-YTVersion: 5.1.4

✓ Just be mindfulI’ve had some good experiences on DHgate but recently had a horrible experience too. My item came in broken and damaged and it looks like it was already sent in bad shape. The seller was horrible to deal with and refused a refund I had to wait weeks for DHgate to get involved for them only to give me back $11 and the rest went to the seller (item cost $90) even though I sent in proof. so definitely think twice before buying and be mindful because DHgate customer service isn’t helpful at all and some sellers are scam artist..Fed up influencerVersion: 5.5.6

✓ Great site, but so many disputes...I have made many many wonderful purchases from DHGate, and spent lots of money, however lately I’ve had a string of disputes (about 15 or so). I have dealt with lots of scamming sellers, who supply fake tracking numbers - I’ve had items sent to Western Australia, Tasmania, rural New South Wales, even a couple of pairs of shoes to far North Queensland! Sellers like wangzheguilai55 (or 66 or 77, all probably the same seller) ruin it for the many genuine sellers with great products. Perhaps if DHGate were to give some of there sellers life-long bans we might see a site worthy of 5 stars..Benny_r4Version: 4.9.5

✓ Scam, misleading prices, seller will call and threaten youThe seller has had a reputation of contacting people off-line regarding items that are fake and not the original wanting you to buy through WhatsApp. Also, purchased many items spending a lot of money with them and because The seller said it was the wrong price because I got a good deal and I paid what he thought not enough for the items he threatened me many times to return the items and that I should cancel my order which I had already paid for and was waiting for the items to be shipped. Nevertheless, he contacted my credit card and somehow canceled my order saying that it was no longer available or gave them some excuse that they were not doing business, DH canceled the delivery and was horrible to deal with. Dh sells to who they want and if they believe that you are buying too many other items at a good price they will cancel your order even if you’ve paid. Also, please do not buy thinking that you’re buying authenticated luxury items of course you know that they’re fake and they’re not supposed to be selling fake items however if they can’t sell it on DHgate they will contact you through WhatsApp and ask you to buy through the third-party seller which is illegal. Beware of this company I really didn’t want to give them one star but I had to give them something I will never buy from them. The customer is not always right even if you paid they select who they want to sell to. Beware!!.M wmdVersion: 5.8.4

✓ Flimsy app , poor customer service all in one!The DHgate app offers a wide range of products at incredibly low prices, making it an attractive option for budget-conscious shoppers. However, it’s important to note that approximately 99% of the items are sourced from China, which can impact shipping times and potential language barriers with sellers. The affordability can be appealing, but users should be cautious about the origins of the products. One major drawback of the DHgate app is its customer service, which is often subpar. Dealing with issues such as scams or disputes with sellers can be frustrating, and users have reported difficulties in getting satisfactory resolutions. The app’s lack of effective support in handling problems, particularly with unscrupulous sellers like “factory0discount,” poses a significant risk for users. In conclusion, while DHgate provides access to a variety of inexpensive items, users must exercise caution due to the prevalence of sellers from China and the app’s unreliable customer service. The presence of both reputable sellers and potential scammers underscores the importance of thorough research before making any purchases. Proceeding with caution and avoiding deals that seem too good to be true can help mitigate the risks associated with using the DHgate app..L.A.carlVersion: 6.3.8

✓ Un cauchemar!!!Je me suis fait arnaquer par 2 vendeurs! J’ai payé près de 300$ en tout, aucun service du service à la clientèle et mes commandes ne mon jamais été expédié. Très mauvais service, aucun retour sur mes messages autant des vendeurs que du service à la clientèle!!! 💩👎👎👎.Trimpy1407@gmailVersion: 5.1.5

✓ Avoid using, full of scammer sellers & customer service is awfulI have had some really good sellers On DHGate in the past but now and then h oh will hit a scammer. I have recently ordered some trainers, a few days later the seller niyue99 contacted me asking for another £15 as the quality of the product had improved. When I refused and asked for my money back things started to go downhill. The seller didn’t refund my money and even put a fake tracking number on the item listing and told me that the item had been delivered when it hadn’t. I’ve spoken to DHGate customer service 3 times online chat facility and they’re making me go around in circles too now, one told me he was processing my refund, after a while if no sight of my money I contacted them again to be told there was a fault on the system that’s why the refund hasn’t been processed. Now they’ve opened a dispute with the seller and told me the seller has 6 days to respond (even though DHGate have identified thatthe tracking number was fake) On checking the dispute they’ve given the seller 10 days to respond now. Customer service just cut me off, if you do buy from DHGate I just hope you get a good seller as there are some very good ones on there but it can be hit and miss.Kenny g82Version: 6.3.8

✓ 100% scam should be REMOVED FROM THE APP STORETHEY BANNED MY ACCOUNT FOR NO REASONS AND NEVER GOT MY ORDER SCAMMED OF $35 WOW! SCAM ARTISTS ! horrible horrible experience, total scam app, their live agent doesn’t work it doesn’t let you pick what your problem is, they don’t EMAIL YOU BACK OR ANYTHING PLEASE DONT USE THIS USE WISH INSTEAD.ZumannuelVersion: 6.0.3

✓ Hit & MissI placed several orders 3+months ago, and can say that this app/site could do with some improvements. I received one order with absolutely no hassle, but the remaining three orders with different sellers have either not arrived or have been cancelled without my knowledge. The excuse I have received for this was that the parcel was sent to the incorrect address, but no offers were made to refund my purchase or re-ship the order correctly. I have since not found a way to leave feedback about this experience with the seller directly. Be aware before you try, you might win or you might lose..NyxNoxiousVersion: 5.2.0

✓ This one sellerSo overall I love DHgate. I’ve been using them for a few years now. So here’s the issue. I purchase a pair of sneakers for my husband in March and they were sent to an address in California and I live in New Jersey. So I send a message to the seller open a dispute and they agree to send another pair. Now it took them almost to weeks to resend it and this was in April. So now here comes June I’m waiting on the second pair. I check the tracking and now this pair has been sent to an address in Texas. No now at this point this possible cannot be the fault of the post office. I have sent a couple of messages to the seller advising my order has been sent to the wrong address again with a screenshot of the tracking on where the package was sent too. They send me a message back saying that the problem has been verified. And I’m trying to tell them that this is the second order that I have sent and now they won’t respond. This is not acceptable. If you keep sending peoples order to the wrong place for the second time you should immediately send a refund not ignore your customer. I can’t dispute it again because if I close the first one then the seller will get my money. And I can’t find a way to contact DHgate directly. Oh by the way to use seller “leeace8889” they don’t communicate with their customers. After all this time of using DHgate I have never had an issue until now..Jack a MackVersion: 5.1.7

✓ Not trustworthyI had been a good customer and very considerate with so many sellers who had sent me poor quality and false advertised products. I just wanted to help them not to lose their business. But finally I got fed up when I bought a dress for $62 and was not the same as the picture and is too small for me as opposed to their advertisement as one size. This should be at least bigger if one size not small size. They should at least say it’s small size. The design is different from their picture. Totally nightmare. I’m not after a discount or give it to me for free but a matter of principle. On top of that, when I filed a refund/return they sent me an email saying they finalized it and released the payment to the seller. But they did not send an email instructions the format or guidelines for returns. I almost followed up via emails this matter to all the depts concerned who could assist and no one replied. I sent numerous emails and I was helpless. It was a nightmare and I wanted to use this platform to warn the whole world how bad DHgate is. They don’t help or assist if you need help and they have sellers who are scammers and DHgate don’t care. They only care for the money that they will earn. This company should not be trusted. It’s buy at your own risk. I wish there is an agency who should audit their wrongdoings. Thank you for letting me air my grievance as this completely bothered me for months..Jjwatt567Version: 5.6.9

✓ Negativity is highly censoredDhgate allows bad sellers to remove negative reviews and images that would better inform buyers on what they are actually looking to purchase. Be advised that 3 star reviews and lower will be hidden or deleted by the vast majority of sellers. All enabled by Dhgate and their app..MillionManTeamVersion: 6.0.3

✓ Buyer bewareI wasRecommended this site by a friend of mine, on first look at this site I was excited to find two wonderful Christmas presents for my partner, I placed an order for two amazing handbags, the money was taken out of my account, after three weeks I went back online to try and find out where my order was I received two messages saying that they had been shipped, I have now been back online only to see a new date which is March 20 21/ five months I will of had to wait for my order Christmas will have come and gone I have left three messages for this site to contact me and I am still waiting, it leaves me with no option but to contact my credit card company and let them know that this is a scam they’ve taken my money but not delivered the goods as stated the lack of response from this site is very frustrating I will keep you updated..Doctor Jay 1Version: 5.3.1

✓ Customer service is inexistant1. You will get your item in 90 days- I promise you will are better off with AliExpress 2. If the seller sends you something messed up, well you just lost your money. 4. If you ask for help from DHGATE, you will be ignored 3. DO NOT ORDER FROM DONGTIAN889 and VINTAGECLOTHING 4. Call your bank and reverse the payment.JayjaycanVersion: 6.0.0

✓ APP BUGI love the app, but there’s a little issue with the app. 1st - it is impossible to contact the costumer service via the IOS app! 2nd - I found some stores which the seller are trying to deceive the buyers! They put a really lower price and in the messages section ask for payments via PayPal to be free from DHGATE policy. Saying cuz it happened to me. I still have the item in my orders but there’s no refund and the seller stop to answer me when I said “it goes against DHGATE policy”. 3rd - it is impossible to report shops like it is mentioned above! 4th - during negotiations when the seller made a mistake, after finishing a negotiation in a “positive” way, the sellers do everything to make the buyer give up their newest “agreed” order! A big exemple it is me now. The seller don’t answer me and it has been almost a month that I place my order and the seller don’t process my order, also deleted the idem from DHGATE, and for sure will try to make a refund cuz he had to give me a discount for his mistake. The app is amazing and the items are also amazing, but we should have more control when it comes to this situations. Specially when we are the kind of costumers who buy quietly frequently! So I really hope you guys fix this, we give your company credibility, so give us some control and quality costumer service. Thanks..Stark D.Version: 5.5.9

✓ AwfulCustomer Service lies to the customers and certain sellers take your money but doesn’t ship items..Romane101Version: 5.1.5

✓ Terrible customer serviceAfter not receiving an item I opened a dispute as I was being ignored by seller, where seller offered me $1 refund on $44 item, after some back forth with seller I escalated to DHgate where they told me I needed to go to post office and get them to write letter saying they’ve not received item, I told them this could not be done as I have had no information from seller or their courier and that you can’t just walk into a post office with no information and ask them to write a letter saying they’ve not received parcel for me and that it’s not for me to be chasing a parcel as I’ve paid for a service and it’s down to them or the seller. I have had no refund and strongly recommend you avoid this company I’m sure not all sellers on here are the same but if you get one do not expect DHgate to help you.Jackws1990Version: 6.3.2

✓ ScamVery creative in misrepresentation.Phuk uuuVersion: 6.0.2

✓ Horrible sellers! Since 2023I been a wholesaler for years with dh gate, I did the affiliate program, literally all my money got stolen from me all my earnings and it was over 97,000 worth! All together. Since 2023 it’s been horrible with the sellers!! I got called names with 2 sellers, tried to complete my $700 order and it came back fraud !! 8 times!! So it wasn’t taking any of my 10 cards and then I try my bank card and black credit card and still came back fraudulent! I wish I could show you all how awful these sellers can be; Leave me on read, ignore me for days when I spent over 3 thousand in 4 weeks the other seller both I been working with for years and then on WhatsApp they kept calling me names and refusing to sell to me and it’s been so bad. I used to get free gifts from my one seller now he’s gone, the 2 other sellers i been with for years now their horrible .. and to call me names off the record on WhatsApp ? A loyal customer. I will be getting my lawyer involved! So , don’t bother with this.. site go buy the real and if you find a good buyer that ships 5-10 days keep them. But when the quality was horrible with every single seller I’ve gone thru but 2 ! And the 2 main sellers their quality is horrid 😞 but I continue to buy because it’s quick but no more..BraylovebeachVersion: 6.2.8

✓ SCAMThey are Scammers Don’t trust.ArshiaaaaVersion: 6.0.0

✓ Empty boxesI ordered 2 watches and I got 2 empty boxes I contacted Dhgate but they didn’t care now I lost my money..DjsjddhhdhjsjjsVersion: 6.0.1

✓ Stay away from seller ac__dcI agreed to purchase an electric guitar from this seller.. I paid him and asked a few questions about the an eta and the product itself.. in over one month, not once has replied to any of my questions.. completely unresponsive. My guitar order status was listed as ‘item being processed’ for approximately a month before I decided I had enough and requested a refund.. He has refused and don’t expect any help from DHgate customer service.. they say all the right things to you but do absolutely nothing to help. I’ve been told that the seller has until July to send the guitar… JULY? I ordered the guitar mid March. Stay away from DHgate… if anything goes wrong, you’re on your own. If I could give them zero starts, I would..JpanaVersion: 5.8.1

✓ ReviewWhen I canceled and order because it was the wrong shoe it would not give me a refund and when I sent a chat to the seller it took them 6 hours to answer.Cr7hehdbdVersion: 6.0.4

✓ Not recommended8 months ago ordered polo, it came with very bad quality and 10 days ago ordered projector. After my order seller is gone. Tried to contact with support, but no answer. My advice stay away. Customer support is zero and also sellers and items are fake ....Ugur SancaqVersion: 4.7.1

✓ Hit or Miss! Watch out for the swing!I dove quickly in to this app with out really looking into the water. Just purchased with out looking for reviews, photos and ratings. But I did message the seller asking for photos. They showed me good photos, I saw them and purchased! It came in the mail a few weeks later, my wife was extremely happy and so was I. But I have learned some hard lessons about not receiving photos from sellers and just ordering items where the prices just seemed to good. Here is the HIT, message the seller before you purchase. Ask them if they can provide photos before shipping out the item or items. Make sure you like what you see and if the photos aren’t enough ask for more and if the don’t answer cancel your order. The MISS. If the price is to good to be true... it probably is. Stay away from social savings! It’s a scam! You think they are selling by the bulk but it will never reach you! Stay away! Last but not least the SWING! Look for reputable sellers with reviews, pictured reviews and can respond back when you have messaged them. Ask for photos ask all questions before purchasing! After purchasing if you don’t get a photo! CANCEL! Freeze that payment! Because it will be 10X more difficult to get your total amount back if any! Don’t believe the 4 1/2 star rating on this app! It’s a lie!.Good718Version: 5.1.6

DHgate-Online Wholesale Stores works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact DHgate-Online Wholesale Stores.