- 87.4LEGITIMACY SCORE
- 91.9SAFETY SCORE
- 4+CONTENT RATING
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Finish Line – Shop Exclusive App Complaints & User Negative Comments 2024
Finish Line – Shop Exclusive app received 31 complaints, negative comments and reviews by users. Have you ever had a bad experience using Finish Line – Shop Exclusive? Can you share your negative thoughts about finish line – shop exclusive?
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Finish Line – Shop Exclusive for Negative User Reviews
✓ Highly AnnoyingWhile casually doing back to school shopping for my children and myself . My cart kept disappearing with my items. I kept having to add them and they would reappear with multiple quantities, then when I would try to fix it it would crash and return back to an empty cart. I don’t know if there is a time limit and how long items will stay on someone’s cart. But at least give me a warning or count down if that the case. Or allow me to say that I would like to continue with my order or that I need more time. I was browsing the app in multiple categories (girl boys, mens and women's) so it takes me some time to get through everything. I like to shop on line because it gives me the time I need. But if I have to research and keep re-adding it’s a waste of time and I don’t want to be rushed either..Version: 3.2.0
✓ WROST APP TO CROP SOME SHOES!!!!Don’t get me wrong it’s a nice place to get some shoes but not online though. The app is always crashing and logging me out for no reason. And when you try to use the rewards it doesn’t work. And the worst part is getting shoes that just dropped. When they have shoes that just dropped you have to wait in line which is not a problem but when it was my turn to get my shoes I been waiting for they kick me out and I have to wait all over again or I add the shoes to my cart ready to pay it’s kicks me out and I have to wait in line again. JUST HORRIBLE AND TIME WASTING!!!! The app just really needs to be worked on ASAP!!! It’s just not fair I waited in line and it’s just log out me..Version: 2.7.1
✓ 2 piece sets2 piece sets I am so frustrated every time I order any clothes that comes as a set I get only one piece this is ridiculous. Also Shipping of orders have gotten so sloppy I order a certain item I get something I didn’t order not even close to what I order. I have called many times about it & it’s no use. I order on line because I don’t have the time to shop at a store. They try to solve every problem with take it back to the store or print a return label & return the wrong item I received to get credit. I would like to receive exactly what I am ordering. I’m getting stuck with a lot of wrong orders & I piece items because I don’t have the means of transportation & time to return every single time I order & get what they feel like sending me. Please someone fix this problem..Version: 3.3.3
✓ TERRIBLE, TERRIBLE, TERRIBLE!!!!!The absolute worse app ever! It takes forever to find something that you really like in your size. When you do find something it states that they have your size. You put it into your cart. Get to the very end, and the system keeps kicking you out with an error message (I can’t recall the exact message, but I did screenshot it) and/or it starts saying they don't have your size. Horrible customer service. My very 1st issue is I paid for a BRAND NEW pair of shoes and I actually received a used pair of shoes with mud on the bottom of both shoes. I will be letting them go as soon as i can find something worth using my $15 inconvenience credit. And I'm so, so tired of the world blaming any and everything on COVID. I understand changes have been forced upon the world, some changes, but every single screw up that currently goes bad isn't all COVID. I canNOT wait to use my credit and be completely done with this app and this company..Version: 3.1.6
✓ Bad app for new releasesThe app is decent for the most part, but the way it handles new releases is awful. The waiting room only gives bots a chance to snag all of the pairs available. Please change the app to be more like the Nike SNKRS app. The waiting room gives you no chance to purchase shoes and only lets you see the Finishline twitter feed which always eventually updates saying the shoes are sold out and that you’ve wasted your time in the waiting room on every release. Update: reposting this same review 2 years later since Finish Line has failed to improve from user feedback. Get it right or get out of the new release business..Version: 2.6.0
✓ Terrible AppYou would think by now the App would not be so difficult to use, especially when new shoes drop and the only way to possible get a chance to win is putting in a bid for them smh. The app should be able to handle the crowd of people all at once. I’ve literally been on the app waiting to log in and it’s been 25 mins, not to mention it’s 4:00 in the morning. I’m pretty disappointed that you have to go through all of this frustration. I see why people just buy from third parties now it’s just too much of a hassle and also isn’t fair. I hope you guys take the time to actually read the reviews and are able to come up with something better, I am not a happy customer..Version: 2.6.2
✓ Literally a 50-50 chance you’ll receive an undamaged item.I’ve purchased a lot of shoes in the past two years and this company by far has the worst packaging and delivery service I’ve ever seen. Out of my last 4 orders three arrived either completely damaged and scuffed or the box literally open. This is just the last 4 purchases I’ve been dealing with this for months with this company and it will not change no matter how many times I report this. The customer service ‘specialist’ are an absolute joke. I’ve emailed The ‘customer service escalation specialist’ multiple times and can’t get a response. Finally got one that said I was on vacation I’ll respond later and still ZERO RESPONSE. If you purchase from jd or finish line you better hope your order arrives undamaged or else you’re screwed, they simply do not care about the customer..Version: 3.1.0
✓ Remind me of 56K dial-up internetThis apps ridiculous slow like aol dial-up internet!.Version: 1.0
✓ Opinion!!I enjoy shopping with Finishline even though I’ve had some pretty unpleasant moments with merchandise not being received, and they even refused to do anything about one of my misplaced orders. The order was even taken out of my order history and I had the slightest idea on how something like that could’ve happened when I used my winner circle rewards and everything to make said purchase, yet they had no record of my purchase at all. I also make sure to use my winners circle account each and every time I make a purchase, so I cannot understand how my order couldn’t be found. I also don’t like how the WCR expire, I don’t think they should expire and should be available for use whenever we are able to utilize them. I’ve lost so many rewards because I’ve either forgot, I’m in the hospital 90% of the time and can’t remember that I have them to use and by certain dates at that. Customer Service representatives are not very pleasant to speak with neither, they were so rude and so unhelpful at times. I have given this company majority of my business when I’ve had to shop for shoes and whatnot, so I don’t see what’s so wrong with them giving myself along with other valued Customers, the right to have their WCR for as long as they need to until they can use them..Version: 2.5.5
✓ App has not been working the way it should.App keeps saying error try again later. Then It crashes. It will also delete what ever I have in my cart. Apps aren’t supposed to do that. Is this issue going to get resolved, because I love shopping on this app, but it’s very frustrating when it wants to crash every 10 minutes and then deletes everything in the cart. I shouldn’t have to keep closing and opening the app for it to work. And I shouldn’t have to go find everything again to re add it to the cart. Resolve the issue please..Version: 3.1.8
✓ AnnoyingIt keeps signing me out every 2 minutes even while I’m on the app looking through things. Then when I go to sign back in it freezes or says there a sign in error. It also won’t allow me to checkout at times saying I’m not authorized. If I sign in it should stay signed in or at least remember the device or something like that instead of having to sign in each time I get on the app. The whole thing is annoying and I don’t have to deal with this in other apps regarding clothing or shoes that I have. Will update my rating when the app gets better!.Version: 2.6.4
✓ DO NOT WASTE YOUR TIME WITH THIS COMPANYI wish I could give it 0 stars or negative. Been on the app since 6:57am and it says they just dropped new sneakers and I was in line. 20 mins later on that screen i see a post saying the sneakers I wanted were sold out. I look on there twitter page and literally every comment is the same. Not one person was able to actually get on the website yet there sold out. Not to mention I wasted my time signing up for there reward program because the sneakers I actually were able to purchase were never added to my purchases, yet I have a email with my name and order number. Terrible company ur better off reaping your gonna get bent over and just waking up whenever because they seem to only sell to companies like goat or stockx, so if u want sneakers nobody wants this is the perfect app for u, otherwise your better off not caring about the release date and time and just paying an extra $100+ thru these 3rd party sites and getting them without the frustration. Save yourself DO NOT DOWNLOAD THIS APP. This company does not care about you or your business, we’re peasants Not worthy enough of being able to use there services.Version: 2.4.8
✓ Something is off with the appI didn’t like the number of errors that kept popping up. The departments like ‘women’s’ were unavailable or buffered for a long time before opening then went back to saying error. I was searching for a few pieces of items and so had to search through several brands, it kept throwing me off or wouldn’t allow me to add an item to the bag if it appeared I took too long to search. Same happened when I trued to connect the payment account. Because I realized it was giving me errors, I had to close the app each time and start again and made sure I tried to be quick in what I was doing. I’ve use this app a few times in previous months, it never used to be like this..Version: 2.7.6
✓ Order cancelledOrdered a pair of shoes through this app right at 10am when they were released. Got an email confirmation that my order was “official.” Checked the app repeatedly for five days waiting for shipping info, but never got anything. Finally got an email on the fifth day but instead of shipping info it informed me that my order was cancelled. Customer service said “well a lot of people pre-ordered those shoes so we take care of those orders first. I can see here that we have zero of the shoes in the size you requested available.” Finish Line - don’t show items for sale that aren’t truly available. Go through your pre-orders before you publish every size available for others to buy. I would’ve used a different site to buy but you guys “supposedly” had my size so I had to go with it..Version: 2.2.5
✓ App for resellers not sneaker lovers !This is absolutely outrageous this app. Been a loyal customer for years but when it comes to exclusive access there is no “access” . The bots take them all. I have spent more than a few thousand dollars since becoming a member. In the beginning of the year the app was functional and I was able to receive access to New sneaker drops but not as of the last 5 months. As far as my local finish line store , they are 5/5 stars easily. This is strictly only for the app. Or it happens to always crash as soon as a sneaker is going to be released like it just did for the upcoming dunks . Terrible management of the app. This app is for resellers not true sneaker lovers and collectors ..Version: 3.1.13
✓ Accept Canadian PayPal!Accept Canadian PayPal!.Version: 2.4.5
✓ Bad appI normally do not review apps but this has been angering me for quite some time. The app always crashes and stays on the we are busy screen forever. I could of just logged in from the internet and got thru had I known the app was not working. After 20 minutes stuck in the page I thought something was wrong and got right to the website within 10 seconds. Second there are sizes available on the app that are not available online. When I try and add a size thru the app it says bag error. Online it doesn’t even allow you to try bc that size is obviously sold out. I have bought many shoes thru finish line but the app has become more difficult and made me lose out on many pairs. I will either try to use the website which is not much better or use the footlocker or Nike app because I never have an issue with those apps. I try to be loyal to a store but if I can’t buy what I want what is the sense. Also constant issues trying to use my loyalty points when purchasing a rare show which at times has then removed it from my bag bc it took too long. Every weekend a new shoe comes out and the same issues arise. It is 2019. We should be able to figure this out bc Nike and footlocker don’t have the same issues over and over again. Hopefully things will change..Version: 2.4.8
✓ Major Issues with releasesSince October I’ve had nothing but issues with the app during new releases. When I get access after sitting in the waiting room, I just get pop ups saying, “error, try again later” then it puts me back in the waiting room. Never had this issue prior to October. I’ve sent 3 emails to customer service and all responses seem to be a copy and paste of each other. Claiming to have called me but wasn’t able to reach me. I received a response one day saying this within minutes of me sending the email. I had my phone in my hand the whole time, no one tries to call me. They claim to forward the issue to management, but still, nothing ever happens beyond that. I called customer service and spoke with someone who’s kids in the background were louder than the rep I was talking to. She told me to uninstall the app then reinstall it, which I did 2x now, but still the same problem continues to occur. Guess I’ll never have a chance at new releases with JD or Finishline ever again..Version: 3.1.3
✓ A Virtual BugI’d much rather use the website because the app is pretty much a virtual bug. Whenever there’s a new sneaker release (God forbid it’s a coveted shoe being released), the app glitches from the time you open it to the time you close it. It’s gotten to the point where the app crashes and logs me out and I have to go through bug trenches to log back in. I know when the app is glitching when it says “connection issue: there was an issue with your connection. Try again later.” Later comes - and the app still glitches. I don’t know which app is worse: foot locker, finish line or foot action. I’d have to say a combination of all three. If you’re going to compete in the sneaker game today, at least keep the app updated so bots aren’t bugging the apps to the point where REAL HUMAN BEINGS are unable to use the app..Version: 2.7.7
✓ Not the best app technology wise, but serves its purpose.There are quite a few bugs that could use updating on the app. When I add something to my cart and come back to it another day it disappears and my bag is empty. There has been more than one occasion where I change my shipping address before checking out to my current address and when I check out somehow it switches back to my old address. Luckily I know the person that stays at my old address and was able to recover my purchases. The app way too often has glitches where it takes a while to load a product, or a message pops up saying an unexpected error occurred when trying to add a product to my bag. I would love the app so much more if the app was updated and improved..Version: 3.6.3
✓ Not fairAll the cool shoes are not in my size I wear 14s and it’s hard as it is shopping at finish line in the store to get a pair of 14s which is not dramatically a difference in the size they do have available... I feel like finish line is not for me nore others that wear 13s or higher especially 14s.. it shouldn’t be that hard to know that there are ppl of different sizes not everyone wears a size 9 or 10.. please do better this has been a problem for me since I was in middle school and I’m 34 years old... please have all shoes in all sizes or at least up to a size 15.. I’m pretty sure I’m not the only one feeling discouraged by this. That’s just bad business on y’all behalf.. especially basketball shoes.. basketball is a sport of tall people so it doesn’t make any sense why y’all only got sizes for midgets and small men.. get it together or ima have to shop where they support bigger feet like a Goat or flight.. I shouldn’t have to stress about not being able to buy shoes online at a high grade shoe store.. get more sizes in all shoes 14s please and thank you 😒.Version: 2.7.3
✓ App fails to function on WiFiCurrent version of the app is keeping me from being able to utilize it while I am on WiFi connection. I have to turn off WiFi and use cell signal in order for the app to work. Otherwise I get the following message pop up: “Connection Issue: There was an issue with your connection, try again later.” I’ve verified that it’s not the WiFi network that I’m on by trying to use the app on other WiFi networks also, with the same outcome. I’ve also tried all the usual solution checks (i.e. killing the app, turning WiFi off and then back on, powering phone down and back up, hard reset on phone, etc). This wasn’t a problem before the most recent update so I’m not sure what the issue is..Version: 2.6.3
✓ Horrible AppOk I know a whole lot of these sneaker apps are horrible when it comes to bots. But I have to say finish line is the worst. This app is horrible at sneaker releases. Been on the app since 7 am shoe drops at 10 am I click on the app and it makes me wait in line when I’ve literally already been on the app since 7AM!! Like you guys really need to fix this system y’all got going on. And even this newly implemented raffle system is pretty horrible also. And I’m still waiting in line at 10:30 I can guarantee you when they actually let me through is when the bots have snagged all the pairs. I understand a sale is a sale not or human but you guys should also understand that most customers aren’t looking to pay ridiculous resale amounts for an already expensive pair of shoes..Version: 2.7.0
✓ Deleted cart itemsIt’s annoying when you’re trying to shop and all of your items in the cart disappears. I’ve also had problems with trying to remove 1 item from my cart and everything is deleted when I try to go back and re-cart the things that I wanted everything will reappear with multiple quantities of certain items and when I change the quantity everything disappears again. Its honestly easier to go to another stores app or even go into finish line than deal with these issues because this is not a one time problem, this happens all the time..Version: 2.7.5
✓ NonfunctionalEchoing others the app literally never works it’s a multimillion/billion dollar company and can’t get a app to work or the website after logging in it goes to the new release screen saying the website is in a waiting room. I don’t understand how you could careless about this or is it that it’s just not going to be fixed bc FL is fully going away and will be one with JD Sports. Either way it’s crazy to not work at all and on JD you can’t order anything online to pickup in store because it says its not available when I’m in the store showing the associate the color way I want and they go get it with plenty sizes but the app is not showing inventory guess it’s a way to force customers in store or drive the online ordering..Version: 3.1.13
✓ Terrible Customer Service, I would not expect this from this store.Hello. I’m Mia and I had a very terrible experience ordering from you guys. I ordered my sneakers on June 4th, received an email saying my shoes would be delivered June 11th. Nothing came then my estimated arrival changed from the 11th to the 24th. Then it changed from the 24th to the 30th- July 6th. I was refunded without even an email being sent to me. I wanted the sneakers not a refund! I waited on the phone for customer for ovet half an hour just to be told to call UPS because they refunded me. I waited for UPS they told me they don’t handle refunds and so I had to call back to finish line and wait close to 40 minutes. Just to make sure my sneakers were still in stock in my size and that I received the same discount when I first paid. Terrible experience. I might never shop with you guys again..Version: 2.6.4
✓ If I could I would rate it 1 Bad appSo I have been shopping in this site personally but then I saw the app So then I was think hmm maybe I should download the app. So I did then I made a account once I did I started looking a Air jordans Lift off and they didn’t have any and they should have all of them So then I looked up air Jordan retro 5 men’s if any kinda and only 2 results showed the satin bred black and red grade school and women’s oil grey so I was disappointed not because they didn’t have any of the jordans lift off but cause they only have 5s in not men’s after this every time I would log into the app it would say ERROR PLEASE CHECK INTERNET CONNECTION and I new my connection was strong because I had 5 full bars and my iPhone 11 WiFi signal was full all of the bars were full and I uninstalled the app and re downloaded and it said ERROR PLEASE CHECK INTERNET CONNECTION and everyday I logged in it kept saying ERROR INTERNET CONNECTION so I was obviously mad so that’s my opinion, so FINISH LINE please Please I beg you fix this problem Thank You. I will be expecting this problem to be fixed by the end of Easter or I will never shop at your store well I might just fix it please..Version: 2.6.3
✓ The support doesn’t help at allThis is probably the worst option I could of picked to but shoes. When I contacted support about my package being late even though I payed extra for shipping they said that it takes up to 10 days to process. I don’t understand this. My package was already in circulation and said was going to be delivered by a certain date but every single day my package was sent to an incorrect address meaning I paid extra for nothing I’m never considering using this app again I’d rather buy shoes in store. I don’t understand how something with such a high rating can be so bad. Support doesn’t help and now I’m down $160 because FedEx can’t deliver a package. It’s so frustrating that these happen. It’s not hard to ship things so I don’t understand why I can get my money back for the extra I paid for shipping..Version: 3.0.0
✓ Exclusive StatusI got the exclusive access to purchase an air Jordan 1 for the first time since Finish line started doing this but I can’t even do anything. When I click access now it takes me to my rewards wallet and there is nothing there. I’ve been trying since I received it which was yesterday 12/15. Spoke to customer service and was told it would be forwarded to the tech department and they would reach out to me within 72 hours. Finish line is always my go to for sneaker release but will keep this a one star until that issue is resolved. Update: I am now told that sneaker was sold out which is why I could not get access. Finish Line stated this would be done to make real users obtain sneaker releases. Obviously it’s false if I still could not make the purchase after receiving exclusive access status. Smh.Version: 3.1.3
✓ App no longer working - 2 weeks nowNot sure what’s happening but the app stopped working for me for a little over 2 weeks now. It’s says - “An unknown error occurred - Try again and come back later”. I’ve tried opening it different times of the day to make sure I’m not using it during big drop periods — even over night, closing it out and reopening it several times. I’ve uninstalled the app and downloaded it again and I’m still receiving the same error message and not allowed to use the app. The update was installed already and it seems like since the update the app crashed. So I’ve been using the website and not the app. I wonder what’s going on..Version: 3.1.13
✓ This about the app not the storeApp is lacking sometimes my favorite in the app is not on the browser also log off sometimes cant pay with afterpay also the app home page stay the same for ever doesnt show nothing different When you buy at store it doesnt show your purchase definitely need some work. Finish line is my favorite place to buy shoes because they got the best prices on shoes I always compare prices and almost other times I get the best price here at finish line i just used the browser sometimes instead of the app but I buy from the app other times too hope the make the app better..Version: 2.6.2
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⛔ Finish Line – Shop Exclusive Problems
