- 88.8LEGITIMACY SCORE
- 93.3SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
FARFETCH - Shop Luxury Fashion App Complaints & User Negative Comments 2024
FARFETCH - Shop Luxury Fashion app received 87 complaints, negative comments and reviews by users. Have you ever had a bad experience using FARFETCH - Shop Luxury Fashion? Can you share your negative thoughts about farfetch - shop luxury fashion?
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FARFETCH - Shop Luxury Fashion for Negative User Reviews
✓ No Customer ServiceIf you know you love the item and have no question in your mind that you may need to return it then this is a great option. If your used to other online shopping options and might need to return it’s not worth it to buy from this company. I paid more for a dress buying it from farfetch than the designer because they talk about how easy their return process is on their website; this is not accurate. A two week return window is not for deciding you need to return something rather it’s for that item to be delivered back to the designer. And you can’t drop items off at fedex/UPS or anything like that. They send a currier to your house - sounds nice if you have the ability to be available at home during the day for a three hour window on a very tight turn around. They have beautiful items but I won’t be buying anything else from them because of the time and hassle spent just trying to navigate and the money wasted..Version: 2.98.0
✓ Very slow it’s awefullYour store is awesome but the shopping app Very slow. Pls optimize the Farfetch app to load quickly.Version: 2.57.0
✓ No customer service.Terrible experience. Will not return my emails..Version: 2.77.0
✓ Very bad after sale serviceSpent few hundred dollars bought a branded belt and last only nine month, asked for repair or replaced and was told they provided only 6 months warranty and after that they would leave their customer nowhere. Will not purchase again and not recommend anyone to purchase from them either..Version: 2.5.6
✓ Bad ExperienceOrdered a size small ski jacket as my wife’s Christmas present. They delivered a medium. She couldn’t use it on our holiday. I’ve been trying to return it ever since but it’s taken months and they’ve still not collected it or issued a refund. Now the jackets out of stock..Version: 3.44.0
✓ They just cancel my orderSo usually im not leaving review or comment if its a bad application or company im still positive and giving them 5 star but this one is totally different story So i put my order like a week ago before Christmas with hope its gonna arrive exact day for Christmas. Anyway i put the order i got email we’ve got your order okey after 3 days they sending me email and saying we just hot your cancel and refund your money ( I didn’t cancel anything: its okey let me put another order so now that item is expensive or my size sold out . And im looking my statement so they charge me they refund me and after 2 days they charge me again : so now i have to call bank and do 3 way phone call to get my money back : thats the whole story thank you.Version: 2.10.1
✓ Problems with the deliveryThey send you whatever they want. Not your order. Then they refund you the money but the item you ordered get lost and they ask for a higher price to re bought it again..Version: 3.27.0
✓ Very bad experience!I was order a handbag for my mum as a gift , I check out next day on the app . The order has been cancelled! I call up to know what happened with this , the guy just tell me like it just usually happens so he can’t do anything with this ! Didn’t feel any sorry about their mistakes!.Version: 2.24.0
✓ Terrible AppThis app needs to be simplified. For example - Menu - Kids - shoes - girls shoes - flats/ballerina and bingo. It should be that easy..Version: 2.105.0
✓ Great websiteTook me 15 mins to check out just kept going back to checkout but then didn’t work.Version: 3.30.1
✓ Overpriced trashFarfetch has become one of the worst places to buy your clothes. It’s overpriced saturated basic pieces from the regular designers mostly. Even though it’s a bunch of boutiques, nothing cool and just a headache putting up with all the different lame shipping methods each boutique chooses. Customer service is horrendous and should be fired immediately. Too many new changes, like asking for account holder who’s supposedly not me, even though I never entered anyone’s name as an account holder , plus the app greets me! My name! Constant new changes to a mediocre garbage collection of cloths, unpredictableness because of varying retail partners, weak coupons that expire too quick, horrible condescending sows on the other end of customer service. If I could rate this garbage app zero, I would..Version: 2.99.0
✓ Do not order from FarfetchTerrible service. My item was returned back to Italy to the original shipper but I was still charged and have yet to receive a refund. I called customer service and was told by 2 different people that they couldn’t do anything for me until they found out why it was returned back to the original boutique. I repeatedly said that I did not want the item anymore and just wanted my money back but was told that they couldn’t do that. So ridiculous and so frustrating. They’re holding on to $400 of mine and will not give me any time table for when or if that will be returned. I will NEVER order anything from farfetch again..Version: 2.19.0
✓ One of the worst companies to deal withTried to order clothing 3 times from this company they declined my payment the first time even tho payment was charged on my end. Second time they declined it again and asked for additional information I sent and they said they didn’t receive it but charged my card yet again. Third time they try raising the price. Horrible horrible customer service. All excuses now solutions.Version: 2.19.1
✓ Horrendous order support team and broken promiseFarfetch does not stand by its customer promise of great service... or even good service for that matter. I’ve never experienced such overwhelming incompetence from an order support team. I noticed that my order contained an unapproved surcharge, so I contacted support via email and phone and requested an order cancelation. They then waited until the item shipped the next day before responding that they would look into it. I called in and talked to a clueless guy who first told me that the order could not be canceled because it had already shipped, but he promised to help and asked me to call him back in two business days if I hadn’t heard from him. Then, Farfetch proceeded to overcharged me, in the wrong currency. I contacted them on the second business day, and then they refused to fix the charge unless I returned the order and then re-purchased it. With PayPal’s exchange rates, I wouldn’t even receive a full refund! Massive, rude, insulting waste of time and energy. At these prices, I’m absolutely furious. Terrible, terrible, terrible..Version: 2.11.1
✓ Needs improvement, nice styles thoughThere is too much to look through, I don’t know if I am missing the filter feature for size but it’s annoying to click on so many products to find they don’t have your size. When scrolling through there are items that I previously viewed (Products are repeating). Instead of having to keep scrolling to see new products, the app should separate it by pages so I can chose the page. Number. Needs to better organize the app. It’s frustrating to have to go through 80,000 products while most of the items are not your size..Version: 2.59.0
✓ Terrible shipping and return policyDo not waste your time with this website. All items I’ve ever received from orders through Farfetch have been with DHL. There is no DHL office anywhere near me, so it takes forever to receive any item. The products they are selling are not exclusive to them, and I could purchase them elsewhere and receive them much faster. Honestly, I could fly to Italy and buy the Gucci jacket and get home before my order would arrive from Farfetch. And do not expect any special treatment or packaging for that matter. In addition, I recently tried to return a pair of Golden Goose sneakers that were a few days outside of the return policy, and they refused! Rafaela in customer service was unwilling to offer any compromise or understanding. Apparently she did not look at my purchase history before considering. There are so many other sites selling luxury goods that appreciate my business. Deleted this app and shopping elsewhere. I reccomend the OUTNET and Moda Operandi..Version: 2.55.0
✓ Trouble on returning my itemPurchased an item and need to return due to faulty, the system won’t allow me for the address is not recognized by the system. Talked to several people in their team but told me same stuff need to wait and wait and wait. George one of the guy i spoke with even lectured me about the impact to the environment by printing the return label in each of their customer. Dude you don’t have to lecture me, i just want the return label so i can ship the item back and get my refund. It amazed me that it takes days to make a return label for 1 item only..Version: 3.25.0
✓ Same problem as others ..They dont refund you , if u received something you are not satisfy , good luck.Version: 3.1.0
✓ SCAM MerchantI bought a bag using this app, paid for express FedEx shipping. Bag showed delivered and signed according to FedEx tracking, but I NEVER received anything. Filed a case with FedEx and requested to see their proof of delivery and signature. However, I was told by Fedex that only Farfetch has the capability to see on their end the signature proof; meanwhile Fedex started a claim case for me. Two days later, Farfetch told me that they verified that the package was signed and delivered and refused to issue me a refund! how? I have camera installed and the ring can show no FedEx delivery on that day!! Why I have to pay for something that I did not receive and certainly did not sign! I am even more raged by how Farfetch does not care about its customer! Do not use them!.Version: 3.21.0
✓ Bad customer serviceBought a handbag about a month ago. They shipped it with FedEx but I never received it. The customer service first impression is to accuse me of not being home. While in fact I am at home for all three times they ‘try’ to deliver it. Then the customer service keep saying it is delivered and and cannot refund me, which implies I lied about the bag? This is the last time I shop on Farfetch. I genuinely suggest a different delivery service rather than FedEx, they are known for stealing customers’ packages.Version: 3.37.0
✓ App is Hard to use. Service is bad. Poor quality.Package has a lot plastic. Very environmental unfriendly. The product is also bad quality. Customer service is 80% bad. Not effective and not really able to respond well. Various choices but too much..Version: 3.4.0
✓ Currency is misleadingCurrency is misleading. It doesn't indicate that the currency is in USD..Version: 2.59.0
✓ Don’t trust pricesCheck a lot of the prices on other sites the price here is usually jacked up 100 a 60 shirt is 200 on far fetched.Version: 2.70.1
✓ Endless options, but there’s just one flawAs I was going through the check out as I was in putting my card information in the only way I was able to complete my purchase was if I save my car details for next time. I usually don’t do this method because of my fear of third-party scammers or anything of the such but it was the only way I can get my item, and I wish it didn’t have to be that way. I hope that changes in the future..Version: 2.70.1
✓ I am not able to remove my old addressI had to repeat the process a few times as it was difficult to remove my old address Once I had changed my address Right at the very end where I had to press “ place order “ my old address was there again I had to go in and change it again It does not allow me to delete my old address Very frustrating using this app However, saying that I only persisted because I got 15% off by using the app Many thanks for the 15% off I certainly worked for it 👍🏾.Version: 3.36.1
✓ False accusation and poor customer serviceAfter I shipped my return, it was poorly stored and transitioned for an unacceptable transition time (30 days) and possibly got damaged when it reached to boutique. Without any investigation, Farfetch claimed it’s my responsibility and won’t refund me. Even worse, I have written to customer service for 3 times after the false claim, nobody ever replied to me after almost 2 weeks. Unfair accusation, unresponsive customer service, I simply won’t use Farfetch again and won’t recommend them to anybody..Version: 3.13.3
✓ Scammers!So they buy everything on Adidas stores or any other stores and resell it for double the price! It is ridiculous that places like this is allowed to operate! Disgusting!.Version: 3.4.0
✓ The worst company ever!I ordered a long champ bag from Farfetch. They gave me the wrong bag and when I spoke to the manager (Sandra) she was rude telling me that they can’t do anything about it. Farfetch is a SCAM!!! DO NOT ORDER FROM THEM! They ruined my hole Christmas. All they care about is that you order from them and give them money. I will never ever order from them again!.Version: 2.73.0
✓ Payment not acceptedYou guys shouldn’t run an online store if you’re so incompetent in accepting credit card payments. Truly awful..Version: 2.58.0
✓ Terrible customer serviceFarfetch customer service is HORRIFIC. They promise rewards for shopping with them but do not honour them. When I contacted them to help me because I never received my reward, they were more than unhelpful and IGNORED my emails. I receive MUCH better customer service from Net-a-Porter, Matches Fashion and My Theresa. DO NOT shop at Farfetch because when you have an issue they will ignore you, but places like Net-A-Porter will go over and beyond to help you with absolutely anything..Version: 2.45.1
✓ Overall satisfied but could improveTried getting my discount of my first order and it would not work I even downloaded the app otherwise I like the product options and size availability.Version: 2.99.0
✓ Be carefulI’m gonna give this 2 stars because it’s a great app to browse items before purchase, but before you buy anything check the brands actual website cause 9 times out of 10 this site will charge $100 or more than the actual retail (not including shipping) so be wary of purchases and do your homework to ensure your not ripped off!..Version: 2.57.0
✓ So overpriced I genuinely laughed431 for supreme boxers, 111 and up for Travis Scott, you guys are a genuine pisstake😂😂 That shirt for 111 is 75 pounds shipped on depop and I can find way better prices for all of the merch his you man are selling, seriously this is the most utterly disgraceful pricing I’ve ever seen and you lost yourself a lot of potential customers.Version: 2.56.0
✓ PricingReally cool app but the pricing on items makes no sense, when i go in store or even on a website for items the price is less then what it is on the app by a really large amount.Version: 2.46.0
✓ Not the most pleasant shopping experienceThe app crashed a few times whilst I was trying to buy a pair of shoes. I then tried to connect to customer service 3 times. Each time I was put on hold then someone put the phone down on me. Eventually I tried the app one last time and my purchase eventually went through..Version: 2.25.0
✓ Most tiring processI have never in my life of placing online orders for clothing and what not, have I had to deal with so much extra crap for no reason. I placed my order for about 4 times with it getting canceled due to “the security provider not responding” aka my bank. Like what even. After making endless back and fourth calls, they add a note to my account to contact me directly and even after that and I send pictures of my id and my debit which again I’ve never had to do before to any other online merchant, they still ended up canceling my order after 5 days of not updating me. And now I was out $500 for over a week and was waiting for an other that was never arriving. Now I’m stuck putting down another $500 on something that I’m not gonna get anymore on the date it’s intended for. Bad bad customer service for a place with such expensive items. Not impressed..Version: 2.77.0
✓ May improve over timeFor now, it seems like a very early version of ThredUP/Poshmark/Tradesy, without as much utility. There is almost no inventory (I think a search for dresses - in any size - literally resulted in four items). If they had more inventory it would be hard to navigate though, since you don’t seem to easily be able to filter search results (at least not by size). It does seem like they have more bags (at least a couple dozen, from what I could tell). They were all super high end, such as Hermès (>$25k used), which is great if that’s what you are looking for - but you could still probably find more inventory on other sites/apps. As they get more inventory, and have to build up the app to make it useful once people actually have to search for things, I’m sure it will get better. For now it’s kind of a hassle..Version: 2.86.0
✓ Use something elseWent through the whole process, ordered and paid and then they cancel the order with no reason. You’ll spend time trying to find something that actually has your size as everything on the main brands are out of stock and then if you want bigger sizes the prices increase drastically. Don’t waste your time and use something else..Version: 2.59.0
✓ 800$ order went missing!Bought 800$ jeans the size was terrible had to return it I took videos of the DHL driver picking up the package, 1 week later the package went missing even though the tracking number showed it was delivered. Called Farfetch 10 times and they rudely and disregarded my concerns nvr returned my money and they said they can not do anything about it. Stay away at all costs their shipping fee is ridiculous and the prices are high for my st items..Version: 3.15.2
✓ A marketing app rather than a tool to find what you are looking forThis app is designed in a way that makes it impossible to find anything you are looking for. Yes there is search and some basic filtering but they are buried under endless scrolls of marketing materials. A hard pass. I wouldn’t mind a a small recommendation here and there but this is not instagram. It’s an e-commerce app. I want it quick and easy with 3-4 clicks to check out and go about my day..Version: 3.18.0
✓ Incompetent customer serviceThis application has a nice selection of items and sometimes can provide nice prices. Sadly they can’t seem to achieve a minimum decent level of customer service. Their processes are completely a disaster and their promises are false when it comes to time of arrival. They don't provide any help and are the most useless team of customer service. I would seriously not recommend this app. It’s been 2 weeks, 15 emails, 8 phone calls and 7 cancelled orders in order to make 1 simple order that i have still not received. They are basically useless people and seem to have a serious issue when it comes to logic, common sense and being helpful..Version: 2.36.0
✓ Disaster of a companyFarfetch is the perfect example of a company which raising funding by bluster and hype and turning a “profit” with their insanely bad customer service. Whoever is heading that department is probably an incompetent yes man who has no idea what they’re doing and doesn’t care about the impact. Their customer service team is disempowered, useless, scripted, and their hands are completely tied. They’ve been holding onto about $5,000 of orders which they charged weeks ago, but haven’t shipped. It’s ridiculous to get it resolved. If this is how they treat their high spend customers - it says a lot about how ineffective they are as a corporation l. It will catch up to them. People don’t understand that Farfetch as an aggregator, they’re a glorified search engine working off of commission..Version: 2.23.0
✓ Slow performanceApp is so buggy and freezes unpredictably when browsing items. It's more convenient to use the main site on safari..Version: 1.1.0
✓ Awful, not recommendedI ordered an item from here for my gf’s birthday gift. It didn’t ship or anything so I was just waiting just to find out that my order got canceled because it’s out of stock (doesn’t make sense cuz I bought the item and you shouldn’t be able to buy it when its out of stock). It looks me 3-4 business days for me to just get the info. Very disappointing to know I don’t have anything for her birthday and have to find totally new item..Version: 2.60.0
✓ I should have believed all the bad reviewsWanted to buy about $5,000 in a pair of shoes and a purse. But reading the very bad reviews, I decided to just give it a try buying just the shoes. Well, two days later, got a basic email that my order has been canceled and shall receive a refund soon. No choices, no alternatives. Replied with a complaint and received a condescending and still robotic email saying that I was supposed to list my shipping country as Puerto Rico and not the US. Meaning, if you live in Puerto Rico forget buying here. It will force you to read their website in Mexican Spanish (I’m not joking) with no option for English or just regular Spanish. Then it will treat your purchases as if you were in a foreign country where you have to pay customs, duties, etc. even if the merchandise comes from another state (NY, where the shoes would come from). Then when you pay, your address is invalid because your credit card company uses the regular American format to validate your shipping address and PR is part of the US, not a country. I emailed the company to clarify that the address is right and that I couldn’t navigate their website in “Mexican Spanish” and more importantly, the credit card wouldn’t validate the purchase with PR as a country. Bad website and worse customer service. They have dumb robots doing the work of people and adults. Not worth it!.Version: 2.50.1
✓ PaymentI’m glad that finally I can do my purchase but was a bit headache to do! I have to call the call center 2 times ! Because shows a “ invalid pay method” when my card didn’t have any problem , I called the bank etc and was just Problem with Farfetch! Before same thing happend ! One friend had to buy for me and I gave the money because I couldn’t buy with my account! When I always buy so much staff on internet ! Thanks.Version: 2.61.0
✓ HorribleMy cart was decline for no reasons couple of times just on their site I called them they sent me a verification identity I send them the information needed they never replied me. THEY HAVE A BIG PROBLEM ON THEIR PAYMENT SYSTEM.My cart get accepted on Barney’s and other site but on farfech always decline worst compagny and I’m not the one that had the same problem with them. WORST COMPAGNIE..Version: 2.20.0
✓ Do not buy from this websiteI ordered a pair of Alexander McQueen shoes, I’m a currently a gold member and I tried to return my shoes with a label that FARFETCH emailed me. Long story short they lost the shoes and are asking me for evidence that I returned the shoes “can you please send us a video of you giving a package to DHL”. Mind you I called them before processing the return so that everything was properly handled. I never in my life experience such bad customer service and it’s such a shame I have to write this review because I really loved buying from them. Advice from me to new buyers record yourself returning items and keep it for your records just in case. I lost 700$ with this app and their customer service it’s just ridiculous, same conversation on repeat. It’s been over 4 months and here I am trying to see if I can get my refund but they’re not helping. It is not my fault they screwed up somewhere in their supply chain and now I have to pay the consequences of their mistakes..Version: 2.66.1
✓ Okay but—All is well on the app HOWEVER I hate how long it takes for the wishlist to load up the items! Also, can you please get rid of the limit on the wishlist??? I don’t only have 100 things I like from here!.Version: 3.0.0
✓ They would not process my return even though they sent wrong itemI ordered a taupe purse at the end of May, it arrived on June 5 but a pink purse, not what I ordered. So I started return process and shipped the purse back using UPS label provided by Farfetch. The pacakge arrived at the destination in the shipping label on June 9 but they did not process on time as promised on their return policy. They updated their return policy in the meantime and now my order is "non-returnable" even though I already returned the item and it's their mistake for sending wrong item..Version: 3.32.0
✓ App fine; returns/customer service awfulI ordered a bag from Italy and it arrived I realized it was a smidge smaller than I’d like so I arranged the return (you have to make an appointment for someone to pick it up, within 7 days of receiving the package) the pick up ran 2 hrs late (even though there was a 3 hour window) but I get it, things happen. My dad gave the package and the package slip to the delivery man who scanned it and went off. Over the next few hours the tracking never updated to “collected” or to “shipped” so I contacted customer service asking when I could expect an update with all the order and return info in the email. They asked me it was scanned (it was) and then never responded. I emailed again they told me there was a missing package inquiry on my account. I sent proof that my package was picked up (lucky I have a video camera on my porch) that clearly showed the package being hand delivered and scanned to the mail carrier. Even then they wouldn’t respond. So after a few days of that I just put in a dispute with my card and then finally they released my funds..Version: 3.0.0
✓ Sales itemsWell, there is an additional sales for 20%. When you add the items to your bag, you realize that it is valid only for 1 product or so. T&C of Sales on the app does not list the names of excluded brands. So, you end up browsing for an hour and buying only one item or nothing at all. This needs to be more clear..Version: 2.35.0
✓ Bad payment verificationIf u new to shopping with them just like I am I don't recommend u spend over 500 dollars cuz I tried to buy some Dolce and Gabbana shoes , belt and a shirt which came out to be a little bit over $1,800 and they kept canceling my order and when I called they told me they payment system runs off a robot and they would leave a note so they could reach out to me manually which they did and they told me to send the credit card I was using and my ID to they email which I did and then I placed the order again thinking everything was gone be okay but it got cancelled again so I reached out again and they told me my info wasn’t good enough I even used a different payment method and got the same results and with that being said I would never try to buy from Farfetch again.Version: 2.107.1
✓ Don’t use itHorrible app ever.Version: 2.45.1
✓ Needs improvementGood products, various bug issues on app however. Won’t let me select certain menus, it freezes the page. Needs to be improved before I start using again.Version: 2.11.1
✓ Poor customer serviceSlow response, not willing to deal with lost parcel.Version: 2.47.1
✓ OVERPRICED: MADE FOR THE RICH!The overpricing is absolutely absurd items that i could get for 500 are only being sold for at cheapest 1000 it’s a joke. and that’s being generous. every item is doubled in value for no reason completely useless app for buying unless you are immensely rich and don’t care about the price and just want the item in which sometimes the size isn’t even available so again pointless when you can get it half the price in all sizes any other place..Version: 2.76.1
✓ APPWhen do a search, there is no product number and page number, you do not know where are you up to. How much products left to view. Once it is mistakenly pressed back button, it can not be back to search where were you up to..Version: 2.70.0
✓ No zoom functionality for Vision impairmentDead Farfetch! I As an avid online fashion shopper I particularly like Farfetch and I believe is a leader in the online space. I have been directed to your App more recently however find it more challenging to use as it does not cater for my disability. I am vision impaired and require to zoom/ enlarge images, prices and menu options etc. It would be great if this functionality could be added we s later date. I currently use the latest I phone model. Hope this feedback is useful. Regards, Nellie Mitchell.Version: 2.23.0
✓ The only one review you should read.Decided to give it a try with ordering 2k worth of stuff. Had my order canceled 3 times. Due to “ we were unable to complete a security check with your payment provider.” I pay with my cards all over the world and never had an issue. After first cancellation they’ve asked for a picture of my ID and picture of the credit card I’ve used. I sent it!. And it got canceled anyway second time. Third time it got canceled the next day after using Apple Pay as a payment with the same stupid explanation. What a joke. At this point I doubt it they have the items they’ve listed but would cancel your order and blame you instead of admitting they don’t have those items. No surprise this company’s stock price went down 2x last year. It’s a complete joke that has to be gone from the market..Version: 2.92.0
✓ Two orders canceled— they took my money.I ordered a pair of Versace earrings. The first time I ordered them they took the money out and then sent a confirmation number. A few minutes later I received an emailed saying the order had been canceled due to payments details? Not sure what that meant because I had the money sent back to me. Ok so I transferred the money to my bank card. They sent me a confirmation for my purchase. Told me the order would arrive in a few days. I get back in the app to see what the stats were on my order and it says it’s been canceled. Nobody sent me a cancellation email and my money was never returned to me. I spoke with someone and she is saying that she doesn’t know where my money was. Today I also tried purchasing some Jimmy Choo shoes. I’ve had to place the order THREE times. The 3rd one has seemed to work and says I will receive the tracking number in 2 days. Keep in mind my money is taken. This makes no sense to me at all. This app is trash and the customer support is trash..Version: 3.20.0
✓ Bad policy and customer serviceI bought a hoodie that I really want when it coming out. And they send me the wrong item, when it contact the customer service, they said they can not do exchange and the only thing is refund. The price changed to higher and the price is three hundreds different. If I do return, refund and buy the item again I need pay three hundreds more. And then they only reply me they can not do because the policy. So, I want to ask, am I the guy pay three hundreds more for the fault that Farfetch did?.Version: 2.101.1
✓ Great company. Rubbish appThis app constantly lags. When you click a button e.g shopping basket, the screen hust stays white and loading and nothing happens. Constantly. Whenever I’m redirected to it from safari the page just stays white and doesn’t load either. When someone sends a Farfetch link to you it doesn’t open the item either. Needs sorting on so many levels..Version: 2.70.1
✓ Great selection of clothes, but annoying app bugsFarfetch has a fantastic selection of designer clothes. There are lots of useful options to search the collection from within the app, but after 20 minutes of inactivity, the app forgets the search and returns you to the home screen. This means you need to scroll through thousands of clothes all at once in order to see the whole range..Version: 2.39.0
✓ You cannot return or refundVery bad experience. I bought for 2.5 K $. One item was not fit for me, so I tried sending it back via the app. The app told me someone would come pick it up, but no one came. I then sent 3 messages to Farfectch via their app, but got no answers. I finally reached out to their support department via theiur website on a PC. They finally answered me, they basically told me that since it was past 14 days, they could not do anything for me. They would not listen to me at all. I told them it was my 4th message to them and that my 3 previous one where left unanswered, but they would not listen. So 600$ in the garbage, basically. Order number RK4FV6.Version: 2.73.0
✓ RIDICULOUS!I received an email about a “Private Members” access only sale! Did my usual shopping and saw in fact that items were on sale including the 2 designer bags I’ve been meaning to buy but to my amazement, the prices changed to original as soon as I view the product as well as adding to my bag?!?!? this happened both on the app and the website so I decided to call customer services and I’ve been told that it was only for GOLD members (as I am bronze) I’m sorry what?!?!?!?!??? TELL ME WHERE IT SAYS THAT PLS! there is no fine print to advice which tier level members are eligible for this so-called “Private members access only sale”?!?!? Last time I checked I am a member and the said items were on sale? For a successful & luxury consignment, the tech designer/team can’t get each members’ account to detect its own TIER LEVEL?!?! I love a tease but not when it comes to FALSE INFORMATION with shopping! it’s heartbreaking 💔.Version: 3.0.0
✓ Bad.........Not enough filters for the number of products. Too expensive. The full-priced clothing on this site is mostly overpriced however, the sale items are overpriced all the time..Version: 2.101.1
✓ Can’t Return or ExchangeThey don’t accept returns lol..Version: 2.50.1
✓ Two purchases twice burned!Very disappointed!! Bought two bags for my wife and issues with both bags! The first a YSL came with broken loose stitching and the second a Chloe came with scratches on the hardware. Customer service was extremely slow, so much so that I missed out on replacing the second handbag due to them not responding in time. Even after assurance that they will “manage” and “look into” my initial issue. Worse of all, was only given a crappy discount (with so many restrictions, I still am unable to utilise till today!) for the first purchase and a pathetic 5% refund (won’t cover the cost of fixing nor the fact that I could’ve exchanged it for another bag if not for their super slow response) for the second purchase. Paying thousands of dollars for low quality product and second grade service! Avoid Farfetch!! Other apps/sites like Cosette and Lyst are better!!.Version: 3.2.0
✓ Search function in need of serious fixingWhats the point in using the search bar if everything except what im actually looking for shows up?? i know there are filters but it really is a hassle and renders the search option almost completely useless. i search for tights and i get an endless scroll of bags, coats, literally anything but tights. other apps like shopbop, ssense, revolve, etc have the search function down. i have no idea whats going on here because this issue seems like it would be a quick and easy fix considering today's technology.Version: 3.7.0
✓ Bad customer serviceCool idea, but if anything goes wrong with your order expect FarFetch to be little help. After receiving shoes from Philippe Brand Paris that were cheaply made and peeling after a couple wears, I reached out to FarFetch about what we could do. It took them over a month to get in touch with the brand. I had to follow up several times. Then, they gave me 12 hours to package up the shoes to send back for “inspection”. There was no guarantee of refund. Nothing said about the time it might take. And after waiting to hear from them a month, they just sent a delivery driver to my house (I wasn’t even home) without getting any confirmation from me in 12 hours. They also asked me to package them up in the “original packaging” 2 months after purchase, so clearly it’s a method to not have to compensate the customer. If you’re happy with the product, you’re probably happy with FarFetch. If not, well they aren’t going to do anything to fix it so you’ll be like me: deleting the app..Version: 2.78.0
✓ Horrible !This is not my first time purchasing an item from farfetch , but I’ve had an absolutely horrible experience with my last order , I got an email and text from the courier company a day before my package was delivered asking if I wanted to waive the signature before delivery option which I declined , I have a secure package box in my apartment complex with I pay monthly for to guarantee the safety of my mails and packages .They went ahead and claimed they delivered my shoe (which I saved hard for to wear on graduation ) outside, at the door without any signature . I received a notification that evening that my package was delivered I got home later that night to no package in my box or at the door as they claimed , two weeks of waiting for them to complete their investigations after my complaint , farfetch is giving me excuses about not being able to refund my hard earned $1000 . I’ve requested for the issue to be escalated and no one is getting back to me as promised !!!!!.Version: 2.54.0
✓ Horrible customer serviceI bought a Burberry card case for my boyfriend. But the item was lost according to the ups delivery. We never received the item but Farfetch confirmed the delivery on app after I called them for the issue!!! And they said they need 2weeks for investigation. But now 2weeks passed, I got nothing back from Farfetch....this is the worst online shopping experience!.Version: 2.53.0
✓ SACAMMERS! Dont buy from this store!!Scammers! Never buy from this store. I bought an article online through the web some VALENTINOS shoes and they arrived in Miami in another color. Proceed to return it as corresponds with the return label. No matter how many emails I sent and calls, they never responded. They never refunded my money. Even when I received an email that would refund me, they never did. They want to scam me and steal with US $ 850 I can't allow it. Submitted the claim to PAYPAL and they have more than 95 days that the claim is open and PAYPAL has not yet closed it because they continue and continue to wait for information from the store. I submitted all the EVIDENCE. They are scammers who do not respond and take more than 180 days to make you a refund. SCAMMERS!.Version: 2.72.0
✓ Poor customer serviceI placed an order yesterday (order number W88DRD). The transaction went through (I checked it in my bank). Then Farfetch canceled my order without my consent. I contacted customer service right away and let them know that I still needed my order. I didn’t get a response. The next day I tried to re-order my initial order, but some of the items were no longer available. I’m disappointed that the customer service ignored my request, that I waisted my time for ordering and re-ordering, and that some of the items were no longer available..Version: 3.1.0
✓ Not as good as beforeSizing guide isn’t available on all products (unhelpful). Descriptions no longer show what size the model is wearing (unhelpful). Full Search options no longer include sale items (need to search separately). Promotions and discounts no longer offered. No incentive to use..Version: 3.47.0
✓ Disappointing Customer ServiceI am truly disappointed by this company’s customer service; Especially to returning loyal customers. I spoke with a representative over the phone who after encouraging me to reorder an item I have not yet received a refund for, told me that this happens all the time to other customers. He processed to tell me that even though it is a huge inconvenience they can’t do anything about it and that they’re sorry. You’d think if you’re getting constant complaining about the same thing you’d look into how to fix this issue for your business, and your customer service. I will not be shopping with FarFetch anymore. I will take my money elsewhere. I did not feel like a valued customer..Version: 2.57.0
✓ Terrible ExperienceI purchased a bag on sale and it sat idling on ‘processing order’ for a few days and in the meantime the bag went back to full price. Then my funds were refunded stating no stock available and when I checked it was back on the page on sale. I called and we redid it and I was told of the dates to expect delivery and two days later the same thing happened again. Their systems apparently are not live and don’t sync therefore you’re more than likely no sure if you’ll get the item. Very disappointed!.Version: 3.19.1
✓ NOT WORTH ITI was charged with taxes and duties when this was previously all paid for. Customer service advisors tend to overpromise that they would resolve the case but you’ll never hear from them. The case is still going on for almost 15 days now, I’ve dealt with 9 reps and spent 2 hours of phone call repetitively explaining the situation. Don’t be fooled by the discounts that you could get at Farfetch. It’s way too stressful if they mess up your order. If you’re going to buy luxury goods, you might as well enjoy the experience by visiting the boutique/store and get treated well..Version: 2.19.1
✓ Decent app, bad shopping experienceThey don't validate transactions when you buy, but rather get them confirmed or rejected a day or so later by their payment processing service. My order got canceled the first time, so I wrote them and was told to order again. Ordered again, got canceled again a day later, with them asking to send a picture of my CC and my ID. It was bad enough experience for me that it sort of ruined my appetite for those shoes and dealing with them. Being called a criminal and wasting more time ordering than the shoes are worth is just ridiculous. I'm so done with this service..Version: 2.49.0
✓ Terrible customer serviceIt is my first time writing review in anything. I put my order in black friday and somehow my order got cancled. Now that I’ve the biggest sale of the year and I contacted farfetxh theough the website and email but i havent heard anything back from them for 3days although the policy says they will respond within 24hours. I also tried calling up the customer service and everytime i call at different times, they are busy. I let the phone wait for it to be connected for 45minutes, and it is still waiting on the line. The customer service needs to be improved..Version: 2.20.0
✓ Terrible experience😔I tried to create an order 4 times, all of them get canceled for some unknown reason. Tried to contact them, after multiple attempts I was able to get someone on the phone and they said they had some issue with payment system and they are going to create another order which will work. After 2 days of waiting it was canceled again... Lost lots of time on this and only caused stress to deal with - totally not worth it..Version: 2.31.0
✓ InconvenientI ordered a comme des garçons shirt from here on may 16th. My shirt just arrived on august 8th. I believe I payed to have it shipped to me in 3-4 days. I contacted usps because when I went on the dhl website it said that it had been shipped to my local usps hub. Usps told me to contact dhl and I basically heard nothing back from them. I went to every usps hub in my area and they all told me they didn’t have it. Extremely inconvenient because I was planning on wearing the shirt for an event I had coming up. I don’t recommend ordering anything off here if you want it in any kind of timely manner they might take 3 months to bring your order !.Version: 2.63.2
✓ Be aware - poor customer service with high end products ended up a loss of lot of $$$ on customersI ordered a pair of expensive shoes with Farfetch as a first time customer and the order went wrong. No refund, no further assistance from them, and I was informed that they just simply closed my case. When I called to see if anything can be done, I got talked down by someone for minutes who was uninterested to listen, was unwilling to help and not did not empathize with my situation at all. I am still trying to see how I can recover my $400 loss, but I will never order from this company again and would not recommend to anyone..Version: 3.7.0
✓ Poor business practiceI ordered something a few days prior to writing this review. It was a dress that had recently went on sale at several companies (Nordstrom, Neiman Marcus, Oscar de la Renta’s homepage, etc) and I decided to place through Farfetch. They cancelled my order and *so far the refund has not processed and when I go back to check on the item (cancelled at 6am checked app and dress availability at 10am for multiple companies including Farfetch) I see low and behold it’s still in stock - at a higher price now. I went to contact customer support - they were no help and the website crashed while writing a claim. I will try again but I am very frustrated and not optimistic right now. If you sell something at a price and then I pay for it, that price should be honored if the quantity is available. ^Note the discrepancy is not a decimal point on the price tag, my size is more expensive but at the time of purchase the price was all equally on sale to match competition and the designer’s price. Next time I will just order directly from another company..Version: 2.86.0
✓ TerribleI looked at the review and most of the people liked it and said that it was cheap however it isn’t. I’m a sneaker head and all of the sneakers on there are soo expensive I would never buy them for that price. I looked at some Air Force 1’s white on white and they were over £120 where as on other shops you can find them for around £60-£70..Version: 2.65.0
✓ Won’t let me payI have been trying to buy some givenchy shoes for the last day and every time I try to check out it says transaction failed or payment not completed, I have checked my accounts and all the money is there, it makes no sense as to why I can’t buy these shoes, apart from that the app is really good.Version: 2.19.1
🙂 FARFETCH - Shop Luxury Fashion Positive Reviews
FARFETCH - Shop Luxury Fashion works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact FARFETCH - Shop Luxury Fashion.
⛔ FARFETCH - Shop Luxury Fashion Problems
