- 89.7LEGITIMACY SCORE
- 94.2SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
Included Health App User Positive Comments 2024
Included Health app received 40 positive comments and reviews by users. Can you share your positive thoughts about included health?
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Included Health for Positive User Reviews
✓ Second opinionOur family is very happy to have found this resource of second opinion. All staff members are very kind and on point , they are quick to answer any questions, I had to use them in to separate occasions, for the same situation, and they did not hesitate, to help, yet found me other resources, for our grandsons need “opinion “ I can’t thank them enough . Doctor Desai a very passionate and caring Doctor, that really goes upon and beyond, to help. I thank God for this service and would recommend it with all my heart. Thank you guys for all you do. God Bless you all always..Version: 27.2.0
✓ Grand RoundsI love Grand Rounds, I heard about it a while ago. One day I decided to see what it was all about, I’m glad I did. Everyone is so friendly and courteous. Understanding your needs, well almost like Psychologist. They also keep in contact, and when you need to send a message to them they will get back so fast. Very Professional..Version: 10.1.0
✓ Mostly greatMy experience has been that the messaging options are easy to use, there are quick responses and that’s the biggest use I’ve gotten out of this app. Not sure if this is a Ground Rounds thing or a doctor thing, but when I’ve scheduled virtual/phone appointments with doctors or PAs I have rarely actually gotten a call from anyone. I’ve scheduled probably 6-7 virtual appointments through the app and only 1 actually happened. That’s my biggest frustration with it. I’ve used the nurse triage option and that was somewhat helpful. But help with insurance and billing questions via messaging has so far been the best use of this app..Version: 39.2.0
✓ Easy to use/feedbackThe app has been great to use, everything is easy to find! One small feedback is that there’s not a notification function to alert me when messages are received from the care team. It would be great to add that as a function so I don’t miss important correspondences. Thanks and I hope to see this function released in the future!.Version: 17.1.0
✓ MemberI have been going through a serious health event. It has been very stressful. Grand Rounds has been exceptional! Particularly Johanna who has been responsive, caring and tremendously helpful. Johanna has taken much of the stress off of me. I have told everyone at work what a great program Grand Rounds is. Thank you!.Version: 18.1.0
✓ Super usefulAny questions about insurance the care team is there to help and are super friendly. They also help to find Drs wether it be primary or specialist in network to help save money at drs visits and it also tracks the amount you’ve spent towards your deductible and out-of-pocket cost. This has made insurance a lot easier for myself, instead of having to call and ask questions I can just pop on grand rounds and everything I need is at my fingertips..Version: 13.0.0
✓ Timely response to messageThis service (not only the app) is amazing. You have health providers at the tips of your finger. I can see a doctor within a day, and they are super responsive when I sent a message. This is amazing!.Version: 2022.49.1
✓ Love this app!This app is great for managing health care finances and for finding high quality in-network providers in my area. You can view HSA balances, progress toward deductibles, and costs for certain procedures or appointments based on your personal healthcare plan. I have also used the messaging tool in the app to send documents to a Grand Rounds clinician. So easy!.Version: 8.1.0
✓ Responsive when neededMany thanks to Shelley P for the prompt service. This is not only an app, but a complete service. It is very much like a concierge service for healthcare. The app itself provides a decent interface for ready access to the services..Version: 2023.2.2
✓ So grateful for this service!After learning I had lung cancer I went immediately to GR for help and support. Once again, I was not disappointed. They are there to help, period. As for the app, I am glad the issue with disappearing messages is fixed. Now, about that landscape mode....Version: 5.0.2
✓ Very useful and effective serviceGrand rounds is very useful and effective service. I have used it for my family to get second opinion. I got the advice from top doctor. Grand round collected all the medical records and have the top doctor reviewed it. The advice was accurate, precise without any commercial interest..Version: 26.1.0
✓ Finally someone Who Cares!The people at Grand Rounds are so kind and caring and get things done quickly with great compassion. I’ve worked with them for two years and I’ve been overwhelmed with their speed at which try get things done. I’m so tired of never getting a call back from my primary. Can’t get my refills done. I’m ready for a change from my doctor and GR makes it very easy..Version: v36.1.0
✓ WonderfulThis is so helpful and they exhaust everything in their means to see that they solve your problem. Not only that, they try to make everything simple for you. I must have been missing a lot. Thank you so much and continue doing what you’re doing..Version: 14.0.0
✓ No NotificationsThe UI needs some updating. The back button on the feature doesn’t work like I thought it would. Also I don’t get push notifications on my phone?? Idk how that can be fixed. Cause I have to constantly check my email to see if I was messaged back. Please fix! Thanks.Version: 4.0.4
✓ Eimeleen Ext 5382I can’t say enough kind words about my representative Eimeleen. She has been so helpful, attentive and down to earth during this most challenging time for me. She has responded with understanding and complete human empathy that is rare these days. Please let her know how grateful I am for all she has done for me to improve my health, life and happiness. 👏👍✌️🤓.Version: 18.1.0
✓ Excellent support and adviceI contacted Grand Rounds to obtain a second opinion on a medical condition. They were incredibly supportive, knowledgeable and responsive. I was amazed at how prompt they were to get to work on my case. What a fabulous resource. My one suggestion is that they improve their app to work in landscape mode on the phone and iPad. Otherwise the app is very user friendly..Version: 3.0.1
✓ Amazing customer serviceI would like to give Shauna L. a shout out. She was incredibly helpful to me today as I am sorting through insurance questions. While the outcome was not perfect that did not deter from the service I was provided. Thanks Shauna for advocating for me and my family..Version: 33.6.0
✓ Very helpful!I have been using this app for billing , finding specialists and other questions. It’s a wonderful app. Everyone is very helpful, shout out to Rachel C for helping me file my claims to insurance. All I had to do was upload the invoices. I have never had the issues with the app that some of the other reviewers have mentioned. For me the app loads fast and works great. The staff is wonderful. I get a response and resolution right away. It has saved me a lot of time researching and finding information. For anything insurance or medical related i just go to the app and help and information is available , provided by a very professional and friendly staff. I highly recommend it!!.Version: 39.7.0
✓ Easy and reliableI love ending able to stay in contact with a team who is dedicated to making my healthcare easy to use and understand. They are prompt with responses and always make sure I am fully taken care of..Version: 2022.33.1
✓ Very convenient!The team members are extremely kind, caring and helpful! I’m a telecommuter with no established doctors here in texas and they listened to all issues, recommended next steps to get card, and found and scheduled appointments on my behalf within my availability..Version: 2022.47.0
✓ Great quick responseThe chat feature in Included Health is so easy to use. Shauna was quick to engage and respond to all my questions. It is a highly efficient and easy way to get answers and support. Many thanks to my care team!.Version: 2022.37.1
✓ Really easy and helpful experienceI just finished a conversation with a care coordinator about a health issue I was starting to become concerned about. I’m 20 years old so I’ve never had to call or schedule any type of consultation or doctor related visits, so I was a little unsure about how it would go. After having a short conversation detailing what I was experiencing I already have a phone call visit in 30 minutes! It was relieving both how quick and easy this was and that I’ll be getting help with my issue. I’ll definitely be using grand rounds in the future..Version: 14.0.0
✓ I would pay for this service if my employer didn’t offer it for freeI found out I was pregnant in November and didn’t know where to start… so I sent a message over and before I know it they found me a doctor and made an appt (after I answered some questions). Billing questions? They help answer them. I need a lactation consultant- they find them for me and tell me what’s covered. I need a pediatrician for the newborn… I could search around myself sure, but they do that work for me! I need a dentist and eye appt- they took care of it. I feel like I have a personal assistant at my fingertips. It’s amazing..Version: 46.1.0
✓ Awesome AppThis App is beyond Amazing! The nice thing about having the app, is the thought you can see your main Health coverage, talk to a live agent anytime of the day or night. They can help you with many Questions with just about anything concerning Doctor visits, Health Coverage , it gives you information about your health screenings, blood labs, test of any kind, prescription listings. These live agents are truly wonderful. I didn’t have to wait on a phone to speak to anyone , it was so helpful to get information so quickly- They take care of all your needs of finding a dentist, doctor, and other physicians needed to take care of your health. They care a lot and I'm so grateful to have the ability to have everything taken care of for me, including visits, prescriptions filled etc, all at a click of a button. Keep up the good work. I would definitely recommend this app. 🥰🥰🥰🥰.Version: 33.6.0
✓ Helpful for insurance billingI have found grand rounds super helpful for investigating billing issues with my insurance company and for submitting out of network claims. Ideally, insurance claims would be easy to submit and would get processed right, so there wouldn’t be such a need for this service. But the reality is, Grand Rounds saves me several hours a week chasing down issues with my health insurance company. It’s like having a personal assistant dealing with health insurance billing, and I’m very appreciative. I also used the second opinion service. The actual second opinion was excellent. They struggled to gather my medical records and it took a very long time, so next time I’d do that part myself and just get the second opinion. I do find their app needs work. It’s very simple/basic and does not fully support the services that they offer. For example, I can’t see the subject line of messages so when I have multiple billing threads open, I have to open each one to see what it is. Likewise with the second opinion service, they didn’t have any technology in the app to support their record gathering which made it harder to keep track of what was happening. Overall though, I hope my company continues to provide me with Grand Rounds. Just their billing help saves me several hours a week, and I’d need to follow up with insurance during business hours instead of working, so it’s a win-win..Version: 24.1.0
✓ Love the telemedicine and finding a specialistI have had a few telemedicine visits and they have been excellent. My favorite feature though is being able to find the best doctor in a given specialty in my network. I was able to find a pediatric ent for my daughter easily and I feel confident based on Grand Rounds recommendations that I am getting the best possible care for my family..Version: 8.1.0
✓ Rachel CI'm an employee for Home Depot. I have been there almost 5 years. There have been some changes that I wasn't to familiar with. I took a chance with the virtual chatting and I'm so thankful I idid. I just wanted to give Rachel G a shout out and hope she gets recognized for her outstanding job. She was very professional, kind and patient with me. I work in Real and I have to say she answered all of my questions. She defiantly went above and beyond to help me and also gave me phone numbers to get me in the right direction and to make sure all my questions got answered. Please be sure to recognize her and to hang on too her. if I ever have. to call back I hope she is the one that heps me. I trust her and I know without a doubt that she will make things happen and they will be done right, bc she is very friendly and even more knowledgeable . Thank you Christina and hope you and your family have a safe and HAPPY THANKSGIVING!!! Sincerely, Erica Phillips.Version: 31.1.0
✓ Very HelpfulI really like this app so far. If you have questions you can chat with someone and they’re able to find an answer and let you know later. Nice to not have to sit and wait on hold..Version: 48.1.0
✓ Hands down AMAZING customer service!!!!I spoke with Rachel C and let me tell you she was absolutely AMAZING! I had questions that she answered with a ton of knowledge. She really educated me. She even answered questions I didn't even know I had. This was my first time ever contacting this company as my insurance is new to me. I couldn't have been more pleased with my experience. I was nervous when my husbands company switched insurance providers but Rachel C. made it all worth it. My experience was EPIC. SHE IS A ROCKSTAR and should probably be teaching classes on perfect customer service. I'd give 100 stars if I could..Version: 33.6.0
✓ Very good service. Easy to use.I have had several interactions with Heath Assistants using the Included Health App. This app is very intuitive to the new user. It has been very helpful while making some inquiries about my medical health insurance. The staff communicates and sends answers very rapidly. I recommend this app..Version: 46.1.0
✓ Knee painI just thought I’d give Grand Rounds a try. A friend at work showed me the app. The response and guidance I received from my caseworker was great. I actually think she cared about helping me. This is an awesome way to get help with medical issues, advice and they know your options and help you make the right choices. Try it you won’t be sorry..Version: 27.1.0
✓ Makes getting medical care super easy!This service is offered through my husband’s job in conjunction with his insurance. Makes things so much easier. They find in-plan doctors for you, make appointments for you, listen to your concerns and work to coordinate your care. They are able to obtain and share (with your consent, of course) your medical record with all of your providers. They do all the foot work, you just tell them what your concerns are and what you need and they go on the hunt and come back with a plan ( appointments, doctors, etc.). Even if you don’t really know what you need, they come up with a jumping off point a place to start so that you can make movement toward getting the medical treatment and answers you need. It’s really the service you never knew you needed..Version: 33.2.0
✓ Surprisingly helpful and pleasantMaybe is because they aren’t with the insurance company itself but the reps I’ve spoken too have always been empathetic professional useful knowledgeable or resourceful. I forgot they weren’t my insurance company because they know a lot and can help with most queries..Version: 20.0.0
✓ So far everything is good except one thingI like the app so far, however I wish there was a way to add my ID card to the Apple Wallet. I could do this when I had Anthem Insurance, and it’s nice being able to access the ID card without unlocking my phone. When I go to the doctors, they always want to see the ID card, and I prefer not unlocking my phone before handing it to strangers. Otherwise I haven’t had any issues with the app itself..Version: 6.2.1
✓ Very convenient!Dealing with health insurance companies is a huge hassle….so I sent a message on the app asking for guidance. Within 5 minutes Shauna L had all the information she needed and put my claim in review. The hassle is no longer mine thanks to Included Health!!.Version: 41.2.0
✓ KudosI just wanted to take a minute to say how much I appreciate the great service this group provides. Everyone is beyond helpful…every time. In a world so lacking in friendly, knowledgeable support, this group rocks! I wish I could remember all names but a shout out to Cori and Megan! Thank you.Version: 49.1.0
✓ Great understanding and communication.This app offers such great advice, understanding and communication that you won’t ever want to speak to a medical professional any other way again. They have consistently gone above and beyond to assist me in all types of medical needs from pricing a prescription and making recommendations to finding a better suited doctor for my personal needs. I would highly recommend this company and their experts just as much as I would from my own doctor!.Version: 25.3.0
✓ AMAZING EXPERIENCEEvery company that offers benefits should have Included health and grand rounds. This is like having benefits assistance in your back pocket on any question health related. The best part is the concierge service, they found and booked my first appointment with my primary care provider! Five star service, highly recommend!.Version: 39.5.0
✓ Much better than I expectedForced to go through Grand Rounds process or lose $1000 by insurance/employer rules, so started reluctantly. Best integration of technology and personal support I have ever seen. Staff members were quick to keep me updated on progress leading toward the Expert Opinion, working with me and with my doctor. The Expert Opinion was written as if the doctor were speaking to me in his office. His summary of my records was on target and his explanations of his recommendations and the reasoning behind them were direct and easily understood. My feeling was that he was giving the advice he would want if he were me. Highest recommendations!.Version: 3.0.1
✓ Excellent ServiceReally helpful when I don’t know what type Dr to see for my symptoms, or am having trouble scheduling. I like that I can choose to contact Dr myself or have scheduled for me. Professional, helpful customer service representatives. Highly recommend..Version: 34.1.0
😕 Included Health Negative Reviews
