Blood Donor American Red Cross Negative Reviews

Blood Donor American Red Cross App Complaints & User Negative Comments 2024

Blood Donor American Red Cross app received 18 complaints, negative comments and reviews by users. Have you ever had a bad experience using Blood Donor American Red Cross? Can you share your negative thoughts about blood donor american red cross?

Blood Donor American Red Cross for Negative User Reviews

✓ Good- not greatI’m a 70 time donor to Red Cross. One of the perplexing things about blood donation is how much time it takes to get ready to donate, then the actual blood draw takes 5 minutes. Rapidpass is a huge improvement, but it relies on ppl telling the truth about travels, sexual activity, etc. Red Cross and the FDA already recognizes this and put blood through intensive lab testing for quality control, so why ask the questions in the first place. Same is true of all the identity monitoring. Why do they need to know one’s name address and birthdate, and repeat it over and over? I finally forced them to stop asking for my SSN which they had insisted they needed. A few bottom lines here: - I don’t trust Red Cross (any more or less than any other outfit) with my info. - ARC should decline to ask for info they don’t need; not having it means they aren’t responsible for safeguarding it. - Given the shortage of blood, ARC and the FDA need to come to grips with the basic notion of how easy it is to not give blood. It’s easier and more convenient to not do it than it is to do it. Given this uphill difficulty to enlist new donors and keep old ones, they need to make it as easy and convenient as possible..Hy!tunVersion: 1.9.1

✓ Needs workThere’s a rewards section? Where? The app has issues. The Red Cross is aware of these issues and are working on them. For most uses, it works. I schedule all my donations on the app. The journey section now works. Rapid pass gives me a few issues, but I remind myself that I’m saving lives with each donation. For the most part, I’m happy with the app. The reason for a 3 rating is: 1. Here in the App Store, this app has a rewards section. I’m pretty sure I’ve seen every section in the app and never seen a rewards section. 2. There are other issues with the app, but I know for a fact the Red Cross is working on them. These are known issues (not requests) and when these issues are fixed, I will change my rating..Coast Guard RonVersion: 1.8.5

✓ Must Have Been Designed By A Committee of First GradersEVERY time I have used this app to make an appointment I must follow up with a phone call because the appointment does not show up. It would be great to hit an “8 weeks” or “16 weeks” button to schedule my next donation but I have to go through some nonsensical gyrations to find the date that I have to figure out myself. I used to be able to schedule my next appointment by handwriting the time into a calander that was turned to the date 8 or 16 weeks into the future. It worked every time. This app has been a disaster since it first came out and no attempt has been made to improve it. One star because I can call up my ID card when I sign in. The Red Cross would be surprised about how many more donors would show up if they made signing up easier..Jedgar816Version: 1.12.0

✓ Rapid pass is the only thing that worksAfter signing up for an account, I booked and confirmed an appointment to donate. However, when I showed up, they were not expecting me and couldn’t find me anywhere in the system. They had to book me again. Also trying to find an appointment slot is maddening. The app shows every date and location near you, even if there are no tome slots available. The search results should only show locations and dates that actually have availability so you don’t have to click through every possible date to find one. There is apparently only 1 available slot in the next 14 days near me, but it won’t let me book- says I’m not eligible for the slot but doesn’t tell me why..Syzygy325Version: 1.12.0

✓ Unavailable appointments as search resultsWhen searching for an appointment to donate blood, this app asks for date range, time of day and location area. It then searches and returns a list of results. But the results it returns include (or in my case, are exclusively) unavailable days and locations. In other words, when I get search results for a Power Red donation any day over the next 14 days, any time of day, near my location, I tap on each result, and it tells me there are no appointments available for that day and to search again. So what’s the point of searching? Why do search results list unavailable days? If I’m searching for an appointment, why show me all the times that are NOT available? Other than this, as other reviewers have noted, it should be easier to get info on types of donations..Bad_BanditVersion: 1.12.0

✓ IPad compatiblyIt does not work completely with iPad using version 13.7. It works only in portrait mode which is annoying but usable until time to either print or email the pass. Only the left third of the keyboard is available and no amount of manipulation will yield the full keyboard. If you happen to need the right side of the keyboard to even begin your email address, you don’t even have suggested emails from which to choose. Printing was not an option once I clicked on the forward button. I was forced to take a picture of the pass from another device. Hopefully this will be acceptable later today when I need it..Not a fan2021Version: 2.2.1

✓ Good but could be betterThe reschedule appointment doesn’t really work. You can cancel your appointment, but it doesn’t let you reschedule for a different day. The badges are sort of meaningless. 10+ gallons doesn’t really tell you much. I’d rather know the amount of gallons. Team standings are okay, but I liked the individual standings better. The team standings show you that are a drop in the bucket and that you are making a difference, but the individual standings show how much of a difference that you, as a drop in the bucket, are making. The individual standings are far more helpful in trying to recruit other people to donate because it shows how big of a difference ONE PERSON can make. And it can be a pretty big difference..GaanzaVersion: 1.11.0

✓ Great App, But...I love the app. It makes it easy for me to book my appointments, complete my rapid pass and have my donor is ready to go. But I wish it would give me the info I need to prepare for a platelet donation. If newbies were looking to see what they need to do to get ready, they would think it was just like a blood donation because that’s the info they give when you click the “how to prepare for your donation”. Definitely needs to be updated with all the info we need. I know it’s easily accessible on the website, but just the sake for convenience, I think providing the correct information would be beneficial to everyone. Otherwise, I highly recommend this app for you to book your appointments and earn some badges for all the good you do in donating..JiselaHVersion: 1.7.3

✓ Adequate app, when it worksI use the app to schedule platelet appointments, but it is often glitchy and frustrating to use. This particular time, after choosing a day/time/location for donating, the log-in page wouldn’t load no matter what I tried. So I closed the app and started all over again, only to find that the appointment I was trying to schedule HAD been confirmed — even though I hadn’t “logged in” which was described as a required step. Confusing, but typical. The previous time I tried to schedule a same-day appointment. Three time slots were available, but the app wouldn’t confirm any of them so I called the scheduling department and was told (after a lengthy delay) that the staff didn’t want to stay around for the last two open times. So why were they shown on the app???.CLE donorVersion: 1.8.6

✓ Useful for RapidPass onlyIt’s great for saving time by being able to answer all the questions via RapidPass before going to donate. It could be useful for other things but so much about the app seems off or unnecessary. The digital donor card would be great for me to show a history of BP readings. Unfortunately, it shows only the last three readings, and if you have it show the full history, the only information shown is the type of donation, date, and location (full history of BP, pulse, and hemoglobin IS available on the website). Consistency of information would be good here. The Blood Journey is interesting but would be more so with a little more information and if it were more up to date (right now doesn’t have the info from my donation of over 3 months ago). And although I figured out that the Blood Journey is showing the donations in reverse chronological order, why isn’t the full date (showing the year) displayed? Most other informational features are unnecessary once you’ve donated once or twice, and the badges are lame. I’m a Power Red donor so only need to use this three times a year, so instead of bogging down my phone I use it on my iPad. Only got it for the benefit of seeing the Blood Journey, and have been waiting to see some improvements but have yet to be rewarded. I may just forgo the little information I do get about the Blood Journey (only available through the app) and just go back to using RapidPass on the website..PlanetariumDudeVersion: 1.9.2

✓ Horrible appI have donated blood and my blood donation isn’t even in the app. I completed the rapid test a few hrs before my appt. it never went through. So when I got the the site I had to re-do it. Why have these features if none of them are going to be filled out or work correctly. My blood donation, appointments, blood type and so on have not been added. I have filled out the section that’s asks if your donations are here and to fill out the information again and it will be updated 24-36 hrs. I did this twice so far. The first time, was 3 days ago. I did it again today. Why ask if the donations are incorrect if the American Red Cross isn’t going to update your information?? I even deleted the app, thinking there was an issue, but, that wasn’t it. We help to save lives because we want too. An app like this can be fun to look at if all the correct info on giving blood is well updated. My husband’s is well filled out, he can see his blood type, when he’s donated, how much he’s donated, and she. His next appt. will be. Me, I have none of that. Hugely disappointed..Fanatic RunnerVersion: 1.12.0

✓ Not accessible for trans peopleI’ve been a blood donor since I was 16, and I’m O-, so I try to donate as frequently as possible. However, I’m also transgender, and something that often keeps me from donating is that I always get misgendered and deadnamed. I’m donating again soon, and I was hoping with the app that I could schedule an appointment to skip the lines. However, there is no place to put a preferred name or pronouns in the app, so I’ll most certainly have an issue with my name when I arrive, as well as having to see it whenever I look at the screen. I’m deleting the app, and until there’s an update that accommodates trans people I won’t be re-downloading it. Please include a spot for preferred name and pronouns (and let them be displayed during appointment check ins), this would make it so much easier for trans people to donate!!.SimplestupidnameVersion: 2.7

✓ Frustrating appointment search.Two stars may be a little harsh, but there seems to be a major flaw in the user experience here. When searching for available appointments, there should be an option to “show next available” or “only show available” in the list of locations. As it is, I’m stuck searching through weeks worth of location listings, the vast majority of which show no availability once opened. What’s the sense in listing locations and dates with no availability? Seems as though this app is first and foremost an appointment scheduling tool, and it falls way short in that regard. I’ve been trying for weeks now to set an appointment to donate - just too frustrating to individually sort through endless entries that don’t actually have any availability. On the upside, guess that means lots of people donating these days which can’t be a bad thing!.CapntangVersion: 1.12.0

✓ Where’s the “Found Information about Power Red” Badge?What’s great: The profile contains a lot of interesting information. The badges are a great, fun way to get people motivated to give! The app opens and functions really well. You can quickly and easily move from page to page. What’s not so great: Accessing information about all the different types of blood donation, requirements, and general blood donation tips and concerns ARE NOT EASY TO FIND. I was curious what a “Power Red” donation was. My friend looked it up on google, read the answer, and I still had not found it in the app. Finally after tunneling through several pages I found a list outlining the different types of donations. This shouldn’t happen. You should be able to access this information from several points. Maybe where it gives you the date when you can next donate (tap the box that has the name of donation method— you’re taken to an information on method. Perhaps being able to access this information from the badges section of the app would be another way to find it..Alli kittenVersion: 1.6.1

✓ Finding drives is a painI live in a rural area and the app is always suggesting blood drives 50+ miles away when I know (by looking at their website) that there are available appointments about 5 miles away. Yet nothing closer than 50 miles shows up. Moving the map around doesn’t re-search the new area like it should, so you’d really do better finding and scheduling on their website. But this throws out using RapidPass. It’s just pretty buggy and not super useful for the main thing they want you to do. If there’s a massive blood shortage, some of the reason might be that they make scheduling an appointment and tracking/using RapidPass so dang hard..MightywongVersion: 2.5.1

✓ Why don’t you remember me??There are several things to like about this app- your stats from you past donations, the ability to complete the Rapid Pass before arriving and to easily find and make appointments. But why oh why can it not remember me?? No thumbprint sign in, no option to remember your log in. Frustrating. And the COVID test results are great - if you only ever donate once. There is no date attached to the results so your “last appointment “ is of no help if you gave three days ago for the second time. Are the results in from the new one? Still pending? No clue. Some easy fixes. I would donate more consistently if the app didn’t annoy me so. Too irritating to use, too much of a bother to call to try to find an appointment so I just...don’t..HamsterranchVersion: 2.0.0

✓ Not as DescribedIt’s been explained to my by Red Cross personnel as all encompassing, however, it falls short in several key areas. Useful for: *my donor card *viewing donation history *viewing upcoming appointment (made online - see below) Not useful for: *Finding nearby drives on certain date range needs more flexibility. *Booking appointments was cumbersome and I gave up (search is clunky, results are limited). I much prefer website functionality. *Badge alerts popped up, however, there isn’t a summary screen where I can view them. I want to see my vampire badge and post it to my social media! It vaporized! Where can I see them? Reps at the drive could not find them either. This could be such a fun, motivating feature if I could see them. *Rapid Pass - I completed it online yet the app didn’t “know” thus prompted me to do it again; there was no synchronization with my account which perplexed me since it “knew” about my appointment... I had to present the email version Rapid Pass. Based on past issues with other Red Cross systems being out of synch, such as phone recruitment within days of a donation, I’m not surprised by the hiccups. However, it does significantly reduce the utility of this app for me and makes it tough to justify the storage space..MeblahMeblahMeblahVersion: 1.5.2

✓ The App is fine, but what is going on with giving Blood?I’ve given blood twice before, I’m a universal donor and enjoy giving blood when I can. However I stopped going as weight requirement seems to change every time I go. I am a 5’3 120lbs female, and I have been relatively this same weight give or take 5 lbs since I was 16 and started donating. However recently, I keep getting turned away for being “underweight” even though the App says the minimum is 110lbs. And it’s not like they turn me away right away, I waited 2 hours to go just to finally get in and have them tell me I’m underweight. Standardise your requirements, and if you’re going to call me about the blood shortage, at least let me give you the blood you’re asking for..Rose BurlingVersion: 2.8

Blood Donor American Red Cross works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Blood Donor American Red Cross.