- 35.0LEGITIMACY SCORE
- 39.5SAFETY SCORE
- 17+CONTENT RATING
- FreePRICE
HealtheLife App Complaints & User Negative Comments 2024
HealtheLife app received 46 complaints, negative comments and reviews by users. Have you ever had a bad experience using HealtheLife? Can you share your negative thoughts about healthelife?
Please wait! HealtheLife Facebook comments loading...
HealtheLife for Negative User Reviews
✓ Useless after the updateBefore I updated the app about two weeks ago, everything was fine. I enjoyed having the app as it was very useful to send messages to my doctors, check my appointments, etc. But after the update was done, it went downhill from there. The app just keeps loading as soon as I open it and it doesn't even go to the main page to login. Its useless as I cant even do anymore as its just loading and loading. I tried deleting the app and reinstalling it, nope nothing changed..Version: 102.0.8
✓ Logging in is frustrating to say the least.Constantly having to log in. The page will load and then immediately ask me to log in again. This just keeps happening regardless of how I login or how many times. Also kept asking to me log in whenever I tried to reply to a message. If the app actually recognized that I already logged in, it wouldn’t be all that bad..Version: 102.1.6
✓ Dark Mode PLZNeeds Dark Mode. White background when in a dark room is hard on the eyes. Headache 😵 Can’t seem to find the Log Out option to disconnect from my health provider portal at the end of session. This is a new development as I used to be able. Killed the app in the app switcher instead. Glitchy/awkward UI makes UX disappointing. Navigation from an open message back to the mailbox especially counterintuitive. Too many back links on screen at same time. Not clear which is the correct one. Always tapping wrong one and get kicked out of Messages then have to find my way back. Hoping this can be cleaned up. After initial login, app doesn’t recall which credentials I used previous time and have to select again from Keychain with every visit. On the plus side, enabled FaceID 🤩 and Notifications in Settings. Hoping Notifications includes badges. App menu icons would be nice. The pure text approach and lack of color too sterile. Icons would help. Nothing wrong with adding the app icon to top of screen or some other art. On iPhone 11 running iOS 14.2.Version: 102.0.3
✓ Worst AppThis App is slow as molasses and LMH has ignored making improvement regardless of numerous complaints. Inside Lawrence Memorial Hospital internet service is next to nothing especially in the prep rooms awaiting surgery which is when we need it the most to connect to our loved ones. Lawrence Memorial Hospital has had poor internet connection for years and have ignored complaints. All the nurses that I have complained to agree with me. Their IT department employees are the worst of the worst..Version: 101.9.4
✓ Worthless with Evergreen HealthThe worst part is that Evergreen and labcorp don’t bother to upload most of the information. The app also does not update the date so every time I look for lab results the date is through 3 months ago until I manually change the date, only to still find 3 months of data missing!.Version: 102.0.4
✓ This app is horribleThe last two updates have been HORRIBLE! The page times out when I’m writing a message to the clinic and I have to start completely over. It takes forever to load anything, it’s not organized well, just all around a junk app. I wish my child’s hospital offered an alternative to this app, but they don’t so I’m forced to use it..Version: 101.7.3
✓ Print and Add to Calendar optionsThe Print and Add to Calendar options are glitchy. Actually, the print option does not work at all. Add to Calendar option takes a few tries before it finally works. The producers of the app have received many complaints regarding this app, and one would think by now there would have been better upgrades. I cannot help but wonder just how secure a user’s information is via this app..Version: 3.6.4
✓ Messaging errorI use my app to email my doctors, but since the update I keep getting an error message every time I try to send the message. It’s says I’m an unauthorized user for the page and to use the back arrow to exit the page. This error in the app has been making me frustrated because I can read my doctor’s message but can’t reply to his questions. Please fix this..Version: 101.8.2
✓ Unauthorized access?I’ve been trying to send messages for weeks on this app since my doctor prefers this way, but nothing does through. It keeps telling me I have unauthorized access. I depend of the app for quick responses from my doctors and it’s frustrating that I can send messages that I could with previous versions. Please fix this ASAP!.Version: 101.7.3
✓ Sign in errorrI have to delete and download the app every once in a while as it just stop signing me in for no reason. When I sign In Ob my computer it’s fine, but app doesn’t sign in and gives the errors. Deleting now again and trying from the begging..Version: 101.8.1
✓ NotificationsBadge icon for notifications doesn’t go away even though I don’t have any notifications to read. Deleted the app and reinstalled it only to see the same “5” notification icon! Can’t report a problem according to the developer so I will write my issue here..Version: 102.1.10
✓ Revert to previous versionThere are numerous bugs in latest update. For example: Unable to choose Touch ID Unable to advance past start screen Scheduling appointment defaults to “new patient”, “established patient” is not an option. It takes me to Cox portal (I didn’t choose this it automatically directed me there) and I can’t get out of the portal. These are only some bugs, to many remain to list them all. It was very glitchy! Maybe you should look to the other provider in the area whose name starts with M! Their app rocks and is very easy to use. Your app is not fluid or easily used. It was not tested sufficiently and appears to have been done by someone not technologically savvy..Version: 101.7.1
✓ Update effectsTouch ID stopped working after an update. I cannot reset my password since It won’t accept my first pets name! (same name has worked through many resets over the years.) The account help phone number rings on and on…”all representatives are busy…) My other doctor is on MyChart, and it is far and away superior..Version: 102.1.3
✓ Atrocious replacement for my Doctor's previous AppThis has got to be the most unskilled unresearched App for a Doctors Practice affiliated with a major Hospital that I have ever seen. How many weekly hours are even placed into maintaining the Patient's side of this? Is this even the correct App for my Doctors affiliated practice, or is this only for those occasional required notices from the Hospital? Seriously flawed. Someone duped someone else by bidding for and contacting these folks who provide absolutely no useful information in the App. What's more, the Contact App Developer link leads to a Sales Page promoting the App functions without a link there that is useable. eg, the Contact Us link on that page is a loop to the same useless page..Version: 102.1.19
✓ Can’t edit important personal infoIt’s a great app and easy to use for the most part. It’s impossible to edit all my personal information unless I submit it to the receptionist at my appointment (which was never actioned). There should be an option to access and edit this including religious affiliation..Version: 102.0.0
✓ Slow—Inconsistent—ClunkyOf all the various health apps I have used, this is by far the worst. Notifications don’t work at all, even though they are all turned on. Messaging is severely limited, less function than a texting app. It’s design would have been current in about 2001. Zero integrations. If you have any other choice, take it. Thankfully the hospital group than owns the clinic I use is finally abandoning Cerner, and jumping to Epic. Much better option, and used by most hospital/major clinics in the area..Version: 102.1.6
✓ Low quality appThis app is poorly designed and implemented. Does not work on my iphone xr. I called the Cerner help desk. They said they knew about the iphone xr issues and would deal with them in an update in a few months. Many other issues with the app when I use my wifes iphone to login to my account. There is no way to print messages or forward them to an email address. My health care provider sends my referrals as messages to my account and I can only show doctors offices who want me to bring a paper copy of refferals my wifes iphone screen. Adding a print option for messages would be helpful. I cannot access/read previous shots and other treatments that I have had. Many other issues with this app. To summarize it is a piece of crap..Version: 3.6.3
✓ Worthless!I can (sort of) communicate with the docs at UAB, which is the ONLY reason I keep this blasted app on my phone. It is so frustrating to be trying to care for my husband and have to keep logging in and checking the app inbox for messages from the docs.... all because HealtheLife’s notifications/ badges/ banners DO NOT WORK. UAB is paying for this app from Cerner but I so wish they would dump it and use something else. Many other people leaving similar reviews but still no fix. Perhaps UAB only wants the EHR function, but patients need and want easy communication. FIX THIS..Version: 101.8.8
✓ Room for improvementThis app has some good, but more bad. I appreciate that I can send messages and look at results. It’s a bit clunky with a poor interface/design. Needs a lot of help there. When I first downloaded it in Fall 2019, I was able to use facial recognition to log in. That feature disappeared at some point. I really wish the app developers would bring that back. I haven’t changed phones, using iPhone X..Version: 101.9.2
✓ Terrible app and websiteI tried to access the app but it locked me out. I tired to reset the password multiple times but just when it was supposed to accept the new password the website would return a message “try back later”. Checking the website wasn’t any better. The website had a contact us option but after drafting a question and clicking send resulted in “try back later”. The output at this website and app appears to be an abundance of frustration..Version: 3.6.3
✓ Poor Method of Communication since Last UpdatesSince the most recent updates, this app no longer works well at all. When trying to email my son’s doctors, I receive and error message that I am not authorized to be on that page after typing the whole message and hitting send. Then when I go to Sent Messages, the message doesn’t actually go through. Hope these glitches get corrected soon!.Version: 101.7.3
✓ Terrible, unreliable app since update Fall of 2019This app has become completely unusable. I cannot send our providers messages without getting an error message that I don’t have authorization to do so (it works fine from a computer). I can no longer make appointments, reschedule or cancel appointments and today I can’t even view our upcoming appointments. I have spoken with our hospital’s tech support and can’t seem to get these issues resolved. Extremely frustrating and time consuming!.Version: 101.8.3
✓ Now uselessI can’t even sign in. It will never the load the page to sign in on my iPad since October. The app on my phone works fine since the last update until I try to message a doctor and it tells me I am unauthorized to do that. I need this app to work since I have a medically fragile child and have to message doctors back and forth almost daily. I have to do this on my computer now, which is a lot less convenient especially when when we are out to appointments all the time and I don’t have my computer with me..Version: 101.7.4
✓ Horrible App Barely WorksDoes not attach files at all even though it is supposed to be able to. Feature never works. Messages don’t work right. Notifications don’t work right. I have it set to get all notifications and I don’t get any. I may get an occasional email but nothing on my phone. I tried to complete a “clipboard” and typing didn’t function properly. I gave up trying to fill it out. I get care at other facilities that use EPIC and that is light years ahead of this horrendous app. This app alone is enough to seriously make me reconsider where I get medical care. Poorly functioning app makes it hard to access records and communicate with my healthcare providers. They need to go back to the drawing board on this..Version: 102.1.17
✓ No photosThis app doesn’t allow photo uploads. It takes you to “size” and has no buttons to select and continue. An obvious glitch, has been there for months. And somehow no one has fixed it. Photos of patients are kind of crucial during a global pandemic when doctors aren’t allowing non-emergency patients to be seen in person. Thanks for doing your part HealthELife 🙄. If I could have sent my doctors photos it would literally have saved me several in-person visits to the urgent care clinic!!.Version: 101.9.2
✓ Dislike this app since last 2 updatesWhen trying to use Add to calendar the app crashes, it does not take you to the calendar and when you open the app again it requires log in info just to crash again when you retry Add to calendar. This was working the way it was suppose to until the last update. This is something I use daily and is very inconvenient. Thank you for your help with this!.Version: 101.8.1
✓ Rubbish. App literally does not work.My health group just merged with an HMO that uses Cerner, and I’ve just attempted to logon using the Cerner’s “HealtheLife” app for the first time. After displaying “Access rights validated”, the screen quickly displayed “Loading your session…” But after two full minutes, the screen displayed an error: “We’re unable to complete this action”. Brilliant. I quit the app, and attempted to logon again. The second time it didn’t take more than a minute to display the error message again, and even after quitting the app five times, it simply does not work. Worthless..Version: 101.7.3
✓ What happened to the Navigation?Since the last update when you get on a page there is no way to get out of it back to the main menu. I have to restart the app every time. I uninstalled and reinstalled thinking maybe it was a glitch since Apple updates apps automatically now, but no. It was a great app before, now it’s miserable to use..Version: 101.7.3
✓ Glitchy and AwfulSince the last upgrade, this app has become unusable...if I could, I would give it a minus 5. When attempting to navigate through the different areas of this app, I continuously ran into dead ends and was forced to restart the app in order to proceed. There were also numerous areas where you just were locked into going around in circles. Go directly to the website and save yourself the grief of dealing with this awful app..Version: 101.7.3
✓ Can’t get in to appFor months now it rejects my password. Then when it gives me the option to change it. In the end of the process it tells me. Error and something like Sorry for the inconvenience everytime. I can’t contact my doctor at all or see any info. It’s a useless app..Version: 102.1.19
✓ Used to work - now it just spins and I can’t access anythingThis is a terrible app! Previously it was just basically function at best. Now when I try to log in, it just spins and tells me to please wait. What if I needed my records asap?! Please do better by your patients and give them something that actually works and is helpful..Version: 102.1.6
✓ The most useless and infuriating appThe app, much like the company that made it, is just absolutely horrible. It’s clunky and buggy. Sometimes I can login and see my kids portal. Sometimes I can login and see nothing bc I don’t have a connection. And sometimes I just can’t even login. As much as I hate calling to setup appointments I’d rather waste my time on a phone than dealing with this stupid piece of garbage..Version: 101.9.9
✓ Add To Calendar and Touch ID Not FunctionalEvery time I try to add an appointment to my calendar through the app it either crashes or glitches to the point where I have to restart the app. Also what happened to the Touch ID functionality? It used to work but now I have to manually enter it every time. This app is very frustrating and only functions on a very basic level..Version: 101.7.4
✓ Unable to log inI forgot my password and I have sent the forgot my password link to my email over 20 times and every time I go through the process of changing my password, I get an error message which prompts me to try again and again. I still haven’t been able to log into my account to contact my doctor. This is insane..Version: 102.1.8
✓ Horrid AppConstantly knocked out of the app. The biometric sign-in always turns off. Annoying and ridiculous "notifications" where, when you finally open the app, there are actually no notifications. I have 22 of them. A truly aggravating and time consuming app. Hate it and unfortunately the medical "mill" that I am stuck with has chosen to rely heavily on this app. It's Garbage and obviously the creators of the mess don't care since the reviews are horrible and are well deserved..Version: 102.1.8
✓ Huge step backwardsThe newest version is a huge step backwards. It no longer intuitive to use and it often hangs up/pauses to the point you have to sign out and back in. Move the menu back to where it was and bring back the indicators showing you have waiting messages. Truly a pathetic “update”..Version: 101.7.1
✓ Your App Is Busted!Your app no longer allows posting to the calendar from the app, and I can no longer contact my doctor via messaging. Please fix, very important to be able to send him email messages. Error message says... “Page not found. The page you attempting to access does not exist. Enter a different web address, or use your browser’s Back button to return to the previous page. (Error 404)”.Version: 101.7.3
✓ Limited Access, Decent AppThe HealtheLife app has the ability to show patients recently completed labs, some radiology results (depending on the interoperability access between Cerner Corp and the hospital organization) and list of meds/vaccines taken from a recent visit at the hospital. If you are expecting to communicate with your health care provider, this app is limited. The doctor has to have access to the Cerner electronic health record system in their offices in order to receive messages from patients. Since many doctors have various EHR apps in their offices, there’s a good chance they do not have the Cerner EHR. For just showing recent results done at the hospital, the app is good..Version: 101.9.3
✓ Can only have 1 person to use appI am have a sap for quite a while but my husband has recently had a lot of things done at this hospital and like to look at some of his bloodwork in any other labs or CT‘s games. It won’t let me have two apps so I can put him on it won’t let me add anybody so it seems a little not family-friendly when you can add your husband to have his own nap or as a new user..Version: 101.7.3
✓ No health-promoting features at allI wanted to send a new message to my doctor for a prescription request. When I pressed Send button, an error message popped saying “You are not authorized to access this page (Error 403).” What the heck is this?! The App should support this messaging feature so that I can avoid a long waiting time for scheduling and seeing my doctor for a common illness. This App does nothing but shows the past medical records, such as blood pressure, temperature, etc. taken at the last visit. Useless and helpless. So disappointed with the portal service provided by the Pomona Valley Hospital Medical Center. Features are very limited to almost doing nothing for patients..Version: 101.7.4
✓ HorribleThis app is seriously messed up. It keeps sending me notifications to do the clipboard and when I submit it says I don’t have access to this page. I try to request refills on meds and it says I don’t have access to this page when I submit I tried to schedule an appointment and it’s saying I don’t have access to this page when I submit that too. I’m so fed up. This needs to get fixed now..Version: 101.7.3
✓ Not exactly cutting edgeI can’t view visit summaries on my phone. The add to calendar function for appointments has been nonfunctional for several months now. Half the time I don’t even get an email alert or even an app notification (which I do have enabled) that I have a new message. This is all AFTER I’ve reinstalled the app..Version: 101.7.4
✓ MessI have been on the site numerous times, sign-on was difficult, then I finally received confirmation that I had signed in correctly. Now… Can no longer sign in. Have the password. What a mess. It is error after error after error on this site. Please, please straighten this out. I do not have my patient number… As I was easily able to sign on without it in the past. Now it is error after error after error after error!.Version: 102.1.8
✓ I think Cerner just stopped caringThey’ve had nothing but terrible reviews for this app since their last updates, because their last updates freaking broke the app. It’s literally unusable. I’ve tried to contact them and nothing. This is terrible. Terrible app updates (the app was pretty great before this) and terrible customer service. Get it together Cerner..Version: 101.7.3
✓ App is now USELESS!! ☹️🤮🤯🙈Update: May 2020 sooo a year later and still same useless web supported Application which leads to WHY even have an APP in the iPhone & iPad store just tell patients use our web site for ALL Keck USC related needs. That your actually paid a fee for your app and service IS everything wrong with the high cost of health care and huge waste of money being given to companies in golf game deals. Truly disgusting all that money does go into research or ppe for your staff. Update: So you update the App in March 2019 after lots of neglect AND we get web access from our browser 🤔 Seems we’re going backwards NOT foreword for app so important in the Dr. patient communication aspects of treatment. This update worse then previous one #sosad Previously reviewed in 2017 So an App used message your Dr's at USC who no doubt pay this company some kind of fee can't or don't insist on working App in 2017? With all the resources on campus develop a working iOS app REALLY it is the preferred way Dr.'s ask people communicate with them yet your app won't even open!! Hello UCLA 😃 We're sorry, but something went wrong. If you are the application owner check the logs for more information..Version: 101.9.3
✓ Poor regression testing on last mobile upgradePrevious functionality was lost with recent mobile platform upgrade. You know longer are able to ‘add to calendar’ your appointments. It simply opens a new event for the current date on an iOS platform. You then are unable to toggle back to the HealtheLife app, at this point, as well..Version: 101.7.3
🙂 HealtheLife Positive Reviews
HealtheLife works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact HealtheLife.
⛔ HealtheLife Problems
