Ecobee App Negative ReviewsEcobee

Ecobee Negative Reviews

4.7
4.70184 star

Total 81 Negative Reviews

Ecobee App Complaints & User Negative Comments 2023

Ecobee app received 81 complaints, negative comments and reviews by users. Have you ever had a bad experience using Ecobee? Can you share your negative thoughts about ecobee?

Please wait! Ecobee Facebook comments loading...



Ecobee for Negative User Reviews

Buggy.This app/thermostat is buggy. Most of the time shows wrong information. App can’t connect. Or I have to re register my device over and over. Right now after todays update the app won’t connect at all. Buying a smart ecobee thermostat was the stupidest thing I’ve ever done..Version: 8.19.1

New lookLove the app but HATE the new look. PLEASE go back!!.Version: 10.0.0

New app icon sucksPlease bring back the whimsical bee. The “e” and it’s mucky colour is lame, unattractive and boring..Version: 7.32.0

Ecobee Thermostat was powered off but app lead me to believe it was working fineI recently returned from a month long trip and had set my ecobee thermostat to 15 degrees Celsius while I was away. Two days before arriving home I increased the heat to 22 degrees Celsius. After arriving home I realised that the house was freezing and the thermostat on the wall was blank, but the app was still saying it was 22. Turns out there was a power surge which caused a tripped float switch and has had a knock on effect, burst pipes etc. The app should reflect the fact that the thermostat was offline, if I had have known this was the case I could have had friends check the house and wouldn’t be in the current situation!.Version: 8.25.0

Don’t change and break my thermostatPlease put the app interface back the way it was, and definitely do not change the physical thermostat screen itself. I think most people bought the Ecobee thermostat system because of the way it looks and works which is all about the interface. To change the hardware product controls, without even giving us an option to stay or change, is completely inappropriate and invasive. The app screen should exactly match the thermostat, as it always has in the past; therefore, that should not change either. As for the new “improved“ interface as seen on the recent app update, I know many people dislike new versions of things simply because they dislike change. But the fact is that being forced to change is a valid reason to dislike it. To learn something new, to have it look very different, like a completely different product. That said, looking at the new interface as a whole new thing, I find it is not improved over the existing interface in even a single way, that it is not as intuitive or nice, that it has redundant unnecessary and different controls that do the same thing, and the style is not very clean or efficient. It looks more like it was only changed because someone said maybe it’s time we should change it, rather than actually making it better, or appreciating that they already had an elegant, intuitive, classy, well thought out interface already. What ecobee is doing would be similar to you taking your car in for yearly maintenance, and when you go to pick it up, you find it is a different color, has a different body style, and the controls inside are somewhat different. And they did it without your permission, or telling you when you bought it that they would do that, or giving you an option to leave it as it was. On top of this, ecobee also recently deciding to no longer support anything but the latest iOS’s which means the latest devices. The irony being that every other home automation device manufacturer does the opposite and takes pride in remaining compatible with all the devices that were available at the time their product came out. For people that create true smart homes with lots of devices, many of which were done some years back, we do not expect to have to replace those devices (like iPads, used as home control touch screens) every few years. In this case, it’s the now incompatible ecobee thermostat system I’ll abandon and replace because all my other home automation devices even older than the Ecobee still fully support and remain fully compatible with each other. There are ways around this, which involves using other apps/software to control the ecobee thermostat, and just abandoning the now incompatible ecobee app, but I feel losing the ability to run the manufactures own app is a huge drawback. I have long recommended the ecobee thermostat system and remote sensors for use in complete smart home projects. A smart home system is an investment, a system that people want to last, and to become a familiar and natural part of the home they live in. Ecobee has now effectively intentionally broken products we currently own, by removing compatibility with software and devices they previously worked with, and (as announced) is redesigning and changing the way the hardware product (a thermostat, already installed into our homes) looks and works. For ecobee to add a new hardware product with these aspects would be a wonderful thing and gives people a choice, but to do this to a physical product that we already chose and own into one we don’t want or like, without even giving us a choice, is completely inappropriate. I no longer consider the ecobee thermostat system a smart choice for a smart home, because of these and many other reasons..Version: 10.6.1

Ecobee Thermostat App goes offline frequentlyDespite there being nothing wrong with the Wi-fi. Not convenient for remote usage..Version: 10.0.0

Buyer BewareI do not usually make comments but I purchased 2 of these smart thermostats last year. Over the summer one of them failed. Called support whom said the unit was bad and it would take 7 days to get a replacement. They ship replacements from Canada. Spoke with a technician on the phone cause I wanted to use my other thermostat as a temporary. They informed me that there was something wrong with my cooling system. Told me to call a HVAC company. Called a company who came and charged me 200 to tell me the wires were hooked up wrong. Called Ecobee to see if they would give me the 200 I paid to a repair man for the mistake Ecobee made but they would not. So middle of summer and I have no AC and I’m out a additional 200 for someone to come and say it’s the wiring when the Ecobee support had me do all sorts of wasted time experiments for no reason. Lots of app updates but not much changes. I’ve been asking for fan timer options to appear in the app for over a year now and as many times as the app gets updated no change. Looking forward to tossing these thermostats and going with Nest..Version: 8.22.1

Works but with problemsI have an Ecobee3 at my house and a latest generation Nest thermostat at my mother’s. On paper the Ecobee3 seems like it is better. More customizations, remote sensors have both temperature and occupancy information, native Apple Watch app (Nest discontinued theirs however there is 3rd party support although Google has caused some problems with that), Homekit, IFTTT support. Unfortunately the user experience can be frustrating. App updates break features. Ecobee servers go down regularly (either scheduled or unscheduled). Emails take several days to get a response and the first response will be a canned response without any value. It will take several replies to their response before you will get a reply that indicates they are paying attention to what you are saying. They really seem to be trying but it seems to be a perpetually unpolished product. The Nest thermostat and app generally just work (I’ve only contacted support once and once had to search google for a remote sensor problem). The Ecobee3 works well enough that I’m not going to replace it with a Nest (especially after Google’s takeover and Works with Nest discontinuation). But if the Ecobee3 died I’d probably buy a Nest..Version: 7.24.1

Thermostat shows offline since iOS 14.7.1 updateThermostat now shows offline but it isn’t..Version: 8.13.0

En anglais seulement 😱Application en anglais seulement , inacceptable et interdit au Quebec..Version: 10.9.1

Latest version not working on iOS 13.2.2Installed-uninstalled-reinstalled numerous times. Home Data enabled Works fine on iPad ver12 as well as older iPhone. “Trouble connecting to your device” yada yada. Sorry for the inconvenience..Version: 7.21.0

Eco+ service forced on you with no opt outI’ve got two of these series 4 in our house and have really liked them until the last month. We didn’t buy nest because I just don’t trust google. (Prior review material deleted from here forward.) I’ve updated this review over the last few weeks a few times as I went from a huge fan to being very upset due to their rollout of eco+ and now back to neutral. Eco+ as originally rolled out required you to accept terms and conditions that gave them the ability to enroll you in power company programs that allow your thermostat to be remotely controlled. They’ve subsequently changed it so you can decline them and not receive the functionality. It’s hard to know if this was just a poorly rolled out feature or if they did it to drive revenue as I would assume they’d be paid some type of fee for enrolling customers. In either case, I hope they are much more cautious going forward. Also, I hope that the eco+ function has an ‘off’ setting, not just a minimum. Lastly, unclear if it’s just my situation but the Alexa functionality that has worked like a dream the last year is suddenly hinkey. Maybe it’s just a coincidence. I really hope this company errs on the side of their customer and transparency. As these devices get smarter and more invasive we need examples of companies that take extra care to leave their customers in full control..Version: 7.20.0

Alerts are brokenI have both Nest and Ecobee thermostats. My Ecobee is only a couple months old, and I thought I liked Ecobee better, but now I’m not so sure. Now that temperatures are cold and it’s heating season, I keep getting auxiliary heat alerts every time I open the app. But not just once... when I tap to dismiss the notification, and it keeps on popping back up, at least 5 times, which makes it very difficult to adjust the temperature (or do anything at all) when I keep having to dismiss alerts! Not sure why the app has to notify me 5 times that the auxiliary heat ran before I can finally use the app. I am thinking that maybe the alerts are “piling up” over night, then when I open the app in the morning, it alerts me for every alert that “queued” over night. Not sure. Other than the wild alert popups, I prefer Ecobee over Nest. But the Ecobee alerts need to be fixed. And until they are fixed, the app is annoying. Additionally though, the data that is accessible to the user if you login to your account on a desktop, is excellent compared to Nest. Again, Ecobee wins. BUT FIX THE ALERTS!.Version: 7.21.0

Worst AppThis is by far the worst app I have ever used. The connection to my thermostat never hAppened until I went through the website. The. After multiple resets the app still doesn’t recognize my thermostat..Version: 8.11.0

The device is awesome, but that app tho...We’ve had an ecobee thermostat for close to 4 years. We love it. It does exactly what it says it does. Saves money and provides great controls over household climate. However, since Ecobee’s recent push into home security and their logo change, the app has become pretty frustrating. Now, I have to login to the app every single time I want to use it. It automatically logs me out seemingly every time I close it. For something billing itself as quick and easy thermostat updates from your phone, having to go through the login and two factor authentication every time I want to update the temperature in my house seems a bit unnecessary. Just a tip Ecobee, iPhones have great security features such as Face And Touch ID. Leveraging these features allows users to stay logged in and utilize their built in device security to verify access. It might be a good idea to study up on how to incorporate these features into your app. It just makes sense that cutting edge smart home devices leverage cutting edge iPhone security features..Version: 7.34.1

Getting worseHave to say as time goes by I am more disappointed with ecobee - was in an urgent need to access my thermostat remotely and the app insists i have to log into some web page i have never seen below - dam-it am in a rush, no clue what my password is and need to focus on driving not fighting things that should be making life easier!!!! the time of use is so horrible i never use it, though i was really looking forward to using it. had issues with ac and needed to push it to stay in cooling mode while debugging but the unit would not let me drop min below 73c am sure its a setting somewhere but it was not found by me in a couple of minutes temperature sensing is not very good with the amount of heat version 4 generates does not do any interaction between the two units to insure only one unit runs at a time, ideal with solar - suggested this a few years ago to deaf ears - so am creating my own thermostat!.Version: 8.8.0

What happened to the visibility of sensors on iPhone?If you have more than three you can’t see the status of sensors. The latest update has made the app significantly less usable. Yet another “update “ and the functionality of the app has gone down again. Previously the app replicated the interface of the main unit which was intuitive and functional. Now it barely allows monitoring of a portion of the systems abilities. I am seriously considering switching to nest or something similar to improve the app experience Very disappointed with the direction the company is taking this app. Additionally after 4 years there is still no option to manually trigger a data call from a remote sensor. There is still no time stamp or ability to update the information provided by the remote sensors. So when it says a room is occupied or not you have no idea for how long nor the ability to override the sensors determination. The most disappointing thing is that it at least mirrored the main device until recently. So at a minimum you could interact with the app the same way you would with the thermostat in the main room. Now that functionality is gone. I totally agree that this app is less and less useful with each update. I truly do not understand what the direction the developers are trying to move towards. Please take a step back and understand the damage you are doing to your user base by making the app increasingly more difficult to use and less useful with every update..Version: 7.8.0

Terrible ProductWould not allow the basic functions of a thermostat. You can’t simply raise or lower the temperature in your house! It’s also not actually HomeKit compatible. Ask Siri to change temperature once and it will lock that setting in place indefinitely. Ecobee admits this is a problem and blames Apple, but it is false advertising to say you can change the temperature with Siri. Ecobee’s idea of saving you money is to keep you too hot in the summer and freezing in the winter. My family had to wear jackets inside because the inaccurate thermometers would keep the heater off showing the wrong temperature. Resetting the narrow temperature range to compensate was futile because it never sensed the accurate temperature throughout the day. Multiple room sensors placed next to the main thermostat each show different temperatures. We could not simply turn on the heater when it was cold, not even manually. My ecobee and all the room sensors are back in the box and our home is finally a more comfortable place to live..Version: 6.19.0

Ads in appThermostat is okay, ads in the app are garbage. Won’t be buying more sensors or ecobee products in the future..Version: 8.21.0

Worse and worse with every updateWhen I bought this product several years ago it worked fine. Really. Always connected, fonts contrasty, right size, simple and logical interface. Nothing fancy, just right. It looked like the company hired good professionals to write it. Then the updates started to come. Good Lord! One worse then another. Fonts get smaller, sometimes you cannot see light gray font on the white background, interface got less logical, suddenly it would ask for a password, etc. And if that would be not enough recently it started to just hand there forever not connecting.... When I bough it it worked so good that I did a foolish thing to recommend it to many friends. Now I get calls from them when it does not work, or their mothers when they need to change something and dont remember which screen. Looks like company decided to save money, fired the developers and hired a stupid cousin of a their bookkeeper daughter-in-law from 8th grade... So, dont make my mistake - if you bought it you have no choice but suffer for your naivete, but God forbid you recommend anybody else to buy this... And to the Ecobee programmers - go back to school, guys. Or not - nobody who bought this would buy newer hardware version anyway.....Version: 7.7.0

Basic & SlowThe scheduling feature is regrettable and a pain to use. The rest of the app is basic in function at best..Version: 8.21.0

Thermostat works, app works when it wants toI recently installed Aprilaire 800 steam humidifiers which our Nest gen 3 thermostats couldn’t operate effectively. I replaced both Nests with the latest gen of Ecobee. Mechanically the thermostats are working better with our system including the humidifiers. The app, on the other hand, has a mind of its own. Sometimes it says that it can’t reach the cloud service. Other times you get a spinning wheel forcing you to abort and restart the app. Once inside, you will find a bland UI requiring you to click multiple times in order to see basic information. Some things you can do from the app while some things only at the thermostat. Reports require you to log in to a completely separate website outside of the app. It is a disconnected user experience. My first email to support took an unusual amount of time for what wound up being a canned copy/paste response. They didn’t bother to answer my questions. So mechanically I give it 5 stars, app a well deserved 2..Version: 7.24.1

Crashes ConstantlyApp won’t stay open for longer than a minute or two, half the time my live camera footage won’t even load before the app crashes. So disappointing. :(.Version: 8.11.0

Want to like itI purchased an ecobee because of weeks of research and reading reviews it seemed like I would have more options with this thermostat. Nest was our other option. There is one quirk with the app that I cross my fingers will change every time there’s an update. But it doesn’t change. If the furnace is temp matching or to meet a sensor temp setting and then I override that effort to a different temp (this automatically diverts to the main thermostat reading)BUT THEN AFTER TIMR I CANCEL THAT OVERRIDE, it doesn’t go back to reading the sensor temp, it stays with the main thermostat temp. This is beyond frustrating. Every update I think this will be fixed and it never is. So for exact example, my daughter’s bedroom is the control sensor after 8pm. Her room needs to be 67. But if during that time the living room is 65, and I want it 68, I override the thermostat and the main thermostat gets set to reach 68. When I want to intentionally cancel the override, the reading doesn’t go back to the sensor in my daughter’s room. Which is the sensor it reads every night. Works some reason for overriding but then canceling the override is too much for ecobee. Regret buying. Seems like a simple fix that I continue to wait for..Version: 9.24.0

UpdateUpdating every week, twice per week. For what ? Everything same. Stupid.Version: 10.6.1

App problems, mainly with homekitWhy is there a limitation on setting a custom comfort setting to a scene, the only options are just 'home, away, and sleep'? Why is this limited? It is the only way to do certain home automations for this "homekit supported" product. The only alternative is setting 'custom thermostat settings' which in no way offers the same amount of customizability because ecobee developers have half-baked that feature in the homekit scene setting portion of the app. I would like developers to implement this and I want a response from ecobee on why this is not allowed on a product that should "support homekit." Also, when editing the comfort setting in app, it often does not save, this is a bug. Lastly, ecobee continues to remove my poor reviews from the App Store instead of improving their product. This concerns me greatly. Update: another bug found, the ‘custom thermostat settings’ integration to homekit is broken, it does not work at all. Great work on your app ecobee..Version: 9.8.1

Door notifications!!Door sensor notifications no longer work! Please fix!.Version: 9.23.1

ECo plusThe new app is not good. Not able to remove the ECO plus from app. Can we fix that.Version: 10.9.1

Just not good.Want you fan to turn on via voice command… done, BUT they’ll adjust your temp as a courtesy/side effect. Want to use the ecobee app... 6 seconds to present controls & another two or three seconds to see fan controls… and… keep waiting for the change to happen. Wait… they’ve added Siri Shortcuts support. That’s good right? Wrong. “Hey Siri, Fan On”…. And the fan turns on, but that is NOT all. The temp setting also adjusts… however it wants. So much is slow. Why does every command have to communicate with Ecobee HQ in Siberia (or wherever) just to do very BASIC things right here where me, ecobee, & my phone are? So much is clearly NOT local to your house. …& how in the world is the ecobee app oft showing the thermostat offline while the Home app & Siri are actively controlling the darn thing???? Worse, when you discuss with ecobee tech teams... lip service and “it wasn’t designed that way” are the nicest you’ll get. I wish I had not purchased this thermostat. Another update of “hey email us”…. Your updates damage your cistomwrs instead of helping them and offers of help produce zero results beyond wasted time..Version: 8.24.0

Needs better UXI just came from an Emerson thermostat, and had I known how bad the ecobee app was, I probably won’t have made the change. The ecobee app is slow in updating information. I remotely turn on the system Fan, but I have close and open the app several times before it shows the Fan equipment running. This is important Information to me as I operate this remotely, so I need to be certain it’s working. Why is the schedule setting feature hidden in the menu? This feature is more important than the Vacation icon on the main screen. I need to change the heating schedule more often than I go on vacation, so why isn’t there a Scheduling icon on the main screen? The Schedule feature can encompass a vacation feature, but not the other way around. Setting up a new schedule is another convoluted mess. It seems to arbitrarily set up a Sleep, Home and Away schedule without asking for my preference. I’m still trying to figure out how do away with these presets. You should at least ask the user if they want to use the presets instead of forcing them upon us. You need a usage statistics feature. Why can’t I see how my system has been used in the past days/weeks/months. If there is already a feature like that, it must be buried in the muddled UI because it’s not easy to find. These are just a few things I can think of now. But the UX/UI team needs to go back to school to really understand how people interact with your products..Version: 9.17.0

After a year, this app is still confusingToday, my upstairs sensor said 71, my downstairs sensor said 72, and my thermostat was set on 75. And my AC came on, full blast. Added to that weirdness, there are whole giant sections on the main screen that I never use, like trying to get me to hook up with Alexa. What happened to the good old days when things were easy to find and then did what they said they would? Update: I appreciate your offer to help, but when I went to the link to send an email, it only offers contact via WhatsApp and Messenger, and then only during business hours. It’s 8:45 pm PST right now, I’d be happy to email you my serial number to get the ball rolling and wait a day or two for a reply, but you don’t offer a support email address. Add to that that tomorrow is going to be way too busy during business hours, so I guess support is not for me. I’ll just keep trying to remember how to make it work (the interface is different, but looks the same on the iPhone and the actual thermostat - where are my custom settings again?) I really don’t like hashing it out in public reviews, but you have no email listed on your support page..Version: 9.15.1

DecentNot bad, but would love to see an updated widget for iOS 14. The legacy widget cannot be added to the home screen, and quick comfort settings on the widget would be nice..Version: 7.45.0

WidgetWidget no longer displays temperatures - surely the most critical information for a thermostat! Just tells me subscription required..Version: 8.0.0

Horrible customer service, bad productI have been using these thermostats for 3 years now. They all worked well, no issues. Last month or so they updated the iphone app and I can’t control the temperature from my phone ever since. When i select the new temperature level it just goes back to where it was. I have a big house with 3 thermostats so i just need to walk to each of them now to set the heat level. When i reached out they started blaming my wifi signal and everything else except for their buggy software. I still have my old iphone that doesn't support the new update and the old app works just fine there (sane wifi obviously). I keep complaining and now they just ignore me. U just receive the surveys from them asking to assess their customer support. I tried to find their CEO email to complain. This dude is smart enough to hide it, i guess he know the product is cr&p. So now i am stuck with these useless expensive devices. Way to go ecobee!.Version: 9.23.0

Nice to Have. Slow load and inaccurateIt’s nice to have for remote control and monitoring, but in the year we’ve had it it doesn’t seem at all accurate. Humidity readings seem accurate but the thermostat won’t address it when humidity controls are used (I.e. when the humidity is high the system doesn’t work to get it under control). Additionally, there’s a significant lag in communication between the thermostat, secondary ecobee device and the app. You will see different readings between all 3. Temperatures are always off by 1-3 degrees from reality leading to rooms getting stuffy and or too cold. Lately the app is taking longer to load and will show a different temp and or humidity level two or three times in less than a few seconds. The slider control is very fickle for changing temps and when you change your setting, the room temp reading changes by 1-2 degrees from what it just loaded which doesn’t make sense. For example, I open the app it says 73 degrees, I change the setting to 70 from 72 and then the app will say the temp is 74. The AC should already been on anyways but now it’s in overdrive because it’s so far off the setting..Version: 8.4.0

This App Is Unstable CrapThe Ecobee App was excellent when I first installed my Thermostats approx 4/5 years ago. It is now the most unstable unresponsive heap of crap ever. When it seems like things have settled down a bit, it is updated by some idiot and becomes almost unusable again. Ecobee are constantly ‘fiddling’ making a bad thing even worse. Sort it out and leave it alone!!.Version: 9.5.0

Good but not great by farThe app works as described. My main critique is the central GUI element that one uses 99% of the time — the temperature slider — works very poorly. It is not reliable either on iOS or the home device, b/c it requires a slide and release to increment/decrement the value. This fails about 80% of the time I use it. Also Contrast on device for TEMPERATURE SET POINT is very hard to read. Older folks do not see well so it’s hard to understand why so many pixels wasted and no large easy to read text. No way to reliably adjust 1-2 degrees — very frustrating. Either provide different skins or use increment buttons that work smoothly under those OS that do not combine touch slide and release. Use large fonts and high contrast colors (not light blue on white text for set point display, appears purposefully hard to see ????) It’s a very poor GUI design choice, looks to me very inexperienced persons making SW design choices..Version: 9.11.0

Update Oct 2019Whatever the update was, it doesn’t work... And honestly I have seen easier automation setup processes Once things are in place great but till then it’s a little painful.Version: 7.18.1

Frequently “offline”New app is glitchy. What a shock. Don’t buy an ecobee. Ours is often offline, defeating the purpose of a smart thermostat. Edit: I heard back from Ecobee and they blamed me and my internet connection. Somehow every other device works on my internet connection and then the ecobee is always “offline”. Total piece of trash device.Version: 10.1.0

Manual fan control is abysmalI guess they think it’s a feature, but when you set the fan to “fan on”, it goes on - but it also puts on a permanent temperature hold! Setting the fan to on shouldn’t have any effect on the current temperature schedule! It’s absurd! At least on the thermostat itself you can set some limited “fan on” schedule time (albeit still linked to an undesired temperature hold), but they’ve never even propagated this feature to the app. But the bottom line is that temperature holds should be completely independent from fan holds. I’ve contacted support multiple times on this issue without any hope of resolution. And while the app does let you (painfully) adjust temperatures, it’s nearly impossible to bump the temperature up a degree on first try. Why use these slew type controls when simple up down buttons would be much more usable. Who needs to quickly change the setting by 10’s of degrees? - no one! That’s the only reasonable use case for these slew type controls - and it’s just not valid! Some usability engineering is seriously needed!.Version: 8.24.0

Ecobee3 français stpPourquoi pas le français.Version: 10.7.0

Forced updateApp is forcing me to update to eco+. I never asked for this, wish I didn’t update the app. Will return product if this isn’t fixed..Version: 7.36.0

Frustrating sensor alertsI generally like my Ecobee thermostats, and the app works pretty well. But there is one long-standing issue that I find is very user-unfriendly. Just about every day, various room sensors will become “not detected” by the thermostat (which prompts an email alert). Usually within a few minutes, or maybe an hour or so, the sensor will be detected again, which causes another email alert. This is annoying, but is nothing compared to the hassle that greets me the next time I happen to open the app to make a temperature change... a series of alerts will pop up, a new one appearing each time I dismiss one, until all of the “built-up” alerts since the last time I used the app have been displayed, turning a quick temperature adjustment into a much longer ordeal. This could VERY easily be solved with an option in the settings to control how long a sensor has to be undetected before an alert is generated. Yes, if a room sensor is undetected for 24 hours, I want to know about it. But i don’t need to receive an alert every time the thermostat doesn’t hear from the sensor right when expected... let us select how much “undetected” time must pass before we get an alert, as it will probably reconnect within an hour (or less)..Version: 7.34.0

I am a C20 contractor and I hate this productI have installed so many of these things in the past 6 months and I’ve even put one in my house and I have to say I hate them. I really do. It seems like every few nights I lay in bed and get phone calls from customers saying my thermostat is offline or my thermostat says it has trouble connecting to the device and trying again doesn’t work. I always ask is your internet connection good and the answer is almost always yes. Than I check mine and come to find out mine isn’t working either. I get it the frustration of having this thermostat because you’re older or sore from a hard days work and you just want adjust from bed but no your tired back has to ache and get up from being comfortable go to the stat and adjust it just like a $30 Honeywell. You know what I solved it for the most part. I’ve been pushing Nest thermostats. I hate them but it seems to be more reliable. I really wished I could give you less than a star or even no stars..Version: 7.9.0

Great app had gone badAbsolutely loved the product and the app and now it’s just terrible and confusing, multi layered menus showing the same information while simple things that are needed every day such as turning on and off a fan are hard to find.Version: 10.6.0

Used to be excellent; got slow and annoyingUsed to have absolutely no problems, for the last 4 years it was a delight. Snappy, easy to read, showed the right info, let me change the temperature and settings easily. Great. Recently they’ve been making updates that have changed something. Feels like change for change’s sake because I don’t see improvements to my experience here. What has changed is how quickly it shows the status, how quickly it makes changes, new loading spinners and new waits when you do even very common actions like change the temperature. Not to mention new downtime—times when the app just doesn’t even work at all. It’s become irritating, and that’s the opposite of what I want from a simple thermostat. Love ecobee, I hope they bring the app back to par. Until then I’ll be going through my Home Assistant integration for most things. Sad it’s going downhill. Update: no, the support suggestion did not work. The app is completely unreliable lately and needs to be fixed, not worked around. Fix it!.Version: 8.9.0

Forces too large a range of temperaturesThe ecobee thermostat / this app do support the idea of automatically switching between heating and cooling based on your temperature preferences. However, they force the cooling temperature to be five degrees above the heating temperature, and of course you have to be outside those temps do it to actually kick in. So where I live the temperature regularly changes 20-30 degrees per day (unlike Silicon Valley), and I’m constantly having to manually alter the settings to get the thing to maintain a comfortable temperature. And it doesn’t always “take”. For instance, last week was warm, so I had the cooling set to 67. So the app lowered the heating temp to 62. But last night was cold, so I had to manually set the heating temperature to 65. But it refused and set it to 64. I had to do it 3 times before it accepted 65 as my preferred heating temp (and it increased the cooling temp to 70 despite the fact I don’t want I to). So tomorrow when it gets warm again (or this afternoon?). I’ll have to go back and drag the cooling temp down to 67 again, and it will take my heating temp back to 62. It literally takes less time to get up, walk in the other room, and manually set a dumb thermometer to the temp I want rather than to use this app..Version: 9.24.0

TrashGod awful update. Temperature won’t stay to what I’ve selected, which is fantastic with a baby in the house, in winter. Get it together..Version: 10.0.0

Generally ok, recent UI tweak made temperature changes much worseThe app was generally fine and worked most of the time. However, with a recent update, they made it much more difficult to use the temperature vertical “slider” to say change the temperature up or down a few degrees. It’s now much harder/impossible to see, as you’re sliding the temperature and guessing what it’s at, where you’re at until you release your finger. You then have to see what it randomly ended on, then randomly guess how much to slide up or down to go up or down the desired number of degrees. This usually takes like 10 tries to get it right and results in a lot of random temps being sent to you ecobee before you get the right change. It should show AS YOU’RE SLIDING what temp you’re at so you know how much to adjust or when to release. It seems to only be broken on the main front page of the app - if you click the temp it goes to another similar page that still works at least a bit better (this is why i gave 2 instead of 1 stars). Front page should work the same way, as it previously did. Please fix quickly..Version: 7.44.0

Works with annoying flaws- Other users: Do NOT update your app. They now have a new screen where you have to select your device in order to change the settings. Before updating you could simply open the app and there, immediately, was your thermostat. Suggestion: do NOT force the user to select their device to access it—work to get rid of clicks, not add more unnecessary clicks. (I know, I know... you’re just trying to get people to buy more devices from you) Want to still have the list of devices? Bury it in another place. But don’t have the list be annoyingly front and center. - Have the schedule before more than 1 week. Surprise: most people no longer work the same schedule every week (example: firefighters). Usually schedules are the same for two weeks or even monthly. Suggestion: changing the weekly schedule is very annoying... have it go out at minimum two weeks. - Overall, the Nest is much better but sadly it doesn’t work on my HVAC system. ☹️.Version: 7.6.0

App BrokenRecently the app has stopped functioning correctly in regard to multiple thermostats applying the same mode (heat, cool, off, etc). In the recent past this functionality was still working (it worked just a month ago) where when I switch one thermostat to cool, the other would also switch (dual zone setups). This worked for any mode. Now this functionality suddenly does not work. I’ve logged in to the web portal to check my “home” setup and it still shows both thermostats in the group. I’ve checked that the mode change match is still checked on in the group settings. I tried deleting the group and making a new one. Nothing works to restore this functionality. Now I have to remember to switch both thermostats to the same setting. Forgetting to do so can cause insane run times when one is set to cool while the other heats especially when they are set at different temperatures. This functionality not working is a deal breaker..Version: 10.7.0

Could be betterApp needs a UI refresh. Its become dated and takes way too many drill downs and hunting to get to basic functionality like switching heat/cool/off. Things are way too buried. Also the widget doesnt work anymore just keeps saying update widget configuration. Would also be nice to see ability to view individual room temps from widget like before. But fix the widget first so it actually works!.Version: 8.19.1

Frustrating change of termsWe have used our ecobee for the last three years we have lived in our home. The thermostat was installed by previous owners and came with the house. My partner was hesitant about the device when we bought the house, but I assured them it would be an upgrade. We have enjoyed the thermostat until they have now forced use to sign up for their “eco+” program. While many of the benefits are useful, it also enables unilateral control of my thermostat settings by an outside entity. As I have small children in the house and our area reaches remarkably high temperatures, I should not and will not have to justify to any group the temperature of my own home. We try to keep our house moderately cool, with a mind on our power use already. I simply cannot risk putting our kids down for a nap and finding that our ac has been turned off/up to 80+ degrees, which is reported my many users who have already opted into the program. The app has locked me out, stating that I must accept the terms of the eco+ user agreement in order to continue to use the app. As I do not agree, I have stoped using the app, so the utility of the system is remarkably diminished. We will be replacing our thermostat this week with a “dumb” programmable model to avoid future headaches. Thanks for nothing ecobee, you wrecked a good thing with this forced upgrade..Version: 8.12.0

App takes forever to startApp takes forever to startup. And you can’t control the temperature with the widget..Version: 7.18.1

Unethical PracticesIt is frustrating when an app is unnecessarily convoluted to use and updates only make the experience worse for the end user. It is particularly unethical when updates are pushed on the end user without their consent or warning, essentially forcing them to be unwillingly beta testers for the app. This type of behavior is unacceptable and can lead to a negative perception of ecobee. It is important for app developers to prioritize user experience and ensure that updates are clearly communicated and optional for the user. I think the new UI is many steps backwards, you should be focusing your efforts on cleaning up the messy interface first and making it more simple to navigate. If you continue to force updates without warning/consent, you’re going to upset a lot of people which will hurt your business in the long term..Version: 9.24.0

Love the thermostat, app not so muchI have a premium thermostat and so far I have had no issues with it. The app on the other hand is glitchy, and continues to ask me to “complete set up” every time I go to the discover tab. For example, adding home details always pops up and shows that my house is from the 2020s. I’ve changed this to an earlier decade on both the app and web portal, but it still reverts back to 2020s. Like someone else has already mentioned, customer service always go with the same generic answer and says “your thermostat is working fine”. Oh and good luck claiming rebates via the app. I have attempted this 4 times now and my application doesn’t go through. I get an error message prompting me to add my personal details exactly the way it shows up on my utility account. When I fill out this page I get an error message every time. Customer service solution? “That’s your utility company not us.” Really? So when you have app issues, contact your utility company? Sighhh. Frustrated by the lack of problem solving on the customer service end. I gave up..Version: 9.24.0

Infuriating energy saving settingsI find this app increasingly complicated to use. We find that every time the app updates the energy saving settings are turned back on which is driving our home nuts. We have a baby and trying to get her to nap while the thermostat is allowing our home to get to 26* when it’s set to 23* is infuriating. All in the name of saving a few cents?.Version: 10.9.1

Ugly, don’t appreciate nest type scrolling!Update just loaded on my phone. Do NOT like!! Still searching the app to see what else is messed up.. you had a good thing, should’ve left it be...Version: 10.1.0

Why remove the old widget?It was vastly superior to be able to see each sensor without opening the app. You keep removing it, and the current widget only shows an aggregate temp. For a company built on the premise that temperature is measured in different rooms, you should show the rooms, not the aggregate. Loss of functionality sucks..Version: 8.15.0

Laggy appThe app doesn't register changes when i make one. I'm connected to the same network as my ecobee. Still it's easier to walk to the unit and change it instead of using the app..Version: 8.16.0

Poor App, confusing as hell. Won’t integrate with HomeKit.This App is nothing short of a disaster. Won’t work with HomeKit either. Shame on ecobee..Version: 10.8.0

Great appOther than some old bugs that seem to be nuked now, the app itself seems to work well. Note: I'm not a fan of the new corporate looking app icon (a simple "e") The old icon had a way more "feels like home" compfy feeling with that little bee. I'd recommend going back..Version: 7.32.0

After years of WiFi issues, can’t recommendI’ve had an ecobee3 lite for approximately four years. While the thermostat generally works fine as a standalone unit, the WiFi connectivity is unreliable, as is the HomeKit integration. The latter isn’t so much of an issue in my case, as I primarily rely on the ecobee app…when the thermostat isn’t unexpectedly offline, which is my primary problem. A quick search will reveal a history of WiFi issues with ecobee thermostats. Perhaps they’ve been addressed in the most recent models; I can only speak to my personal experience. In short, my thermostat goes offline often, and at unpredictable times, for periods of one or two hours or more. At various times over the years I’ve done the troubleshooting set out in ecobee’s materials, and I’ve followed online tips and suggestions from others experiencing similar issues. Sometimes it appears that the unit is off the local WiFi network, while at others it behaves as though it’s connected but can’t reach ecobee’s servers. Other devices on the WiFi network remain happy and connected. I’m done going down the rabbit hole. Given that continuing, unresolved issue, I’m disappointed in the level of “flakiness” with the unit’s WiFi connectivity and can’t recommend ecobee to others. I’m leaving my thermostat in place for now, while keeping an eye out for potentially better alternatives..Version: 8.18.0

DO NOT UPDATE (new version sucks)Absolutely hate the new interface of the updated app, why is the number suddenly so large and it now takes an extra 2-3 steps/selections to change temperature when before it was a single step of sliding a scale ??? Please change it back, it makes no sense that my home thermostat and its app interface look entirely different now...Version: 10.1.0

Functional but glitchy & unresponsiveThe app has most of the features you’d want however it’s glitchy. Occupancy is not updated timely despite HomeKit and other apps seeing occupancy in a room. Also, in HomeIQ the tabs on the left only populate if you long press on them (if even then). It also seems to run my hvac waaay to frequently. I’m almost ready to give up on ecobee and go back to a basic thermostat..Version: 8.19.0

Bring the bee backTerrible looking icon in general even more so when compared to the previous one. Otherwise good app, 5star when you bring the bee back..Version: 7.34.0

Schedule not working!The new update doesn’t allow you to change the schedule via this app - it comes up with an error and won’t save the changes. I would also like to think there would be individualised fan auto planning which can be determined by the particular comfort setting..Version: 6.1.0

New app update terribleThe new app sucks. Impossible to change temperature..Version: 9.22.1

Too slow to loadExtremely slow loading app..Version: 7.25.0

Auto fan is driving us NUTSThe app is randomly setting the furnace fan to run constantly and randomly, it’s so inconsistent. Whatever app update released last week has made the fans have a mind of their own. We had to call an HVAC company at our cost ($300) to investigate and nothing was wrong with the AC or furnace. Brutal!.Version: 10.9.1

Nest ROCKS...Ecobee STINGSUPDATE...UPDATE...UPDATE... I was leaning toward a professional 2 stars and initial review that I posted, in hopes that things would improve, yet things have only digressed. To keep it simple this time..... I WOULD NOT RECOMMEND AN ECOBEE PRODUCT TO ANYONE!!!!!!I Previous review; I have had a NEST thermostat for more than seven years and all I can say is was pretty much flawless. It just WORKS! The ease of use and aesthetics are 5 out of 5 stars and the customer service (the only two times I had to call in all those years) is 10 stars. The ECOBEE is a whole different monster. Thermostat is confusing and the app is.... well in my opinion, fraught with problems. I’ve had my Ecobee since September because of a new HVAC install and the app is telling me it is still preparing my runtime report for October and November. It’s had multiple issues so when I tried to contact customer service/tech support, I gave up after waiting 28 minutes on hold without ever speaking with a single person. I do hope they get their issue worked out..Version: 7.25.0

Minimal functionalityUpdate: when I installed iOS 14.5 today, the problem with eco+ not being present in the app after sign up went away. Changing my rating from 2 to 3 stars now, since it’s still odd that eco+ isn’t available by default, and since HomeKit still locks up when attempting to adjust an ecobee-related scene. Original review: This app does perform the minimal functionality required, but does NOT work for the advertised reasons I bought the ecobee thermostat for. I can use this app to view, adjust settings, and turn my air conditioner on and off, however two key features do not work. When I try to adjust a scene in which the thermostat is present from HomeKit, the Home app locks up. It does not lock up controlling any of my other devices. The eco+ functionality is hidden behind some weird sort of customer sign up option that has to be activated by contacting tech support, and even though I have been told that it is now active on my device, the functionality is simply not present on the app. These problems really need to be addressed!.Version: 8.7.0

Icon Update 👎👎👎Who approved this new icon? It actually looks more like someone forgot to even include one! First the never ending advertising attempting to constantly monetize your customers with a subscription, and now a rebrand to indicate what exactly? Corporate greed and revenue streams should be on everyone’s mind when they use your app and product? Your previous icon is/was instantly recognizable. This plain “e” icon is horrible, and now looks like your app was so lazy that it never bothered to set it’s profile photo! 🤦‍♂️.Version: 7.32.0

Latest is not the greatestI have been using an Ecobee thermostat in my home for a number of years. I also manage the thermostats at my church where we have been using 15 Ecobee EMS thermostats for even longer. This latest version of the app leaves much to be desired. First of all, I had to upgrade my phone to iOS 12 just to be able to talk to my thermostat, which is not mentioned as a requirement in the App Store. Nor, is the app flagged as requiring iOS 12+. Another issue I have is that the app defaults to a list view of managed thermostats, where I have to pick which thermostat I wish to control. I only have one thermostat, why do I have to pick? The previous versions would go directly to the interface of my one and only thermostat. The final issue is concerning alerts. Almost daily there is a high humidity alert on my thermostat. This occurs in the morning after everyone is done showering. This is normal for our home and household. This new version of the app doesn’t even show alerts or give any indication that there is an alert on the thermostat. I have to go to the thermostat to clear the alert. The previous versions would show the alert just like the display of the thermostat and allow me to clear the alert. I love the product and recommend them to everyone. I just wish the left well enough alone..Version: 7.6.0

Help Please! Ecobee Thermostat went Blank?Had my system for almost 2 yrs & worked great. It controls my upstairs furnace. I noticed yesterday the screen was blank / black. Like it was dead? No power? It’s hardwired to my wall. I am unable to use touch screen to wake it up? Went to app & it says it’s offline? Nothing else in my house is offline but this thermostat! I am unable to connect to put WiFi back on through app? With unit dead it’s completely useless! I have no heat to my upstairs bedrooms since yesterday late morning! Contacted help line said 10 min wait I’ve been on hold for over 2 hours? Also sent message online messenger said take 1 he to respond been waiting 3 hrs? Come on I’m freezing over here. Please tell me why would screen go blank? Unable to access my system at all! Unplugged router & flipped circuit breakers & took unit off wall several times & waited & reinstalled with no luck at all. Still OFFLINE & no way to put back online unless thru the unit but my unit is DEAD? Help!!!.Version: 9.22.1

App doesn’t update temperature in the background.Simple, easy to use app- but you can’t just go in and change things quickly. Takes 5-10 seconds to update, which is a pain..Version: 8.21.0

Set point temp is showing wrong temperatureSince the most recent update, the set point temperature is now showing the wrong temp on one of the screens on my app. The screen that shows all sensors and the temp, now shows 22.5c when it’s actually set to 21.5c. When I lower or raise the temp, then it’s accurately showing those new temps. For some reason It just won’t show 21.5, it Shows 22.5 ?! And this is ONLY on the multiple sensors screen in the app. The other screen that only shows the stat temp, displays the accurate set point is 21.5. This is annoying can you please update and fix this. I’ve tried logging out, and deleting the app. Nothing changed. Please help!.Version: 7.50.0

Warning!If you think you may ever need to change user details such as owner name (maybe you’ve gotten divorced, married or have sold your home to someone else), email address, etc… be prepared for a very complex, frustratingly LONG experience. In my case I’m simply trying to change my email address. You would presume that this would entail simply logging into your account, making the quick change, saving and logging out. Wrong! You must deregister every thermostat, delete your entire account, wait for ecobee to ok the deletion (which they openly admit might take “awhile” and then proceed to wait… and wait… and wait. No way to control my thermostats away from home now. I have to walk upstairs to control that one when I am home. None of this includes the hassle of going back through the process of setting up a new account, re-registering 4 thermostats, creating all new programs for each of them… JUST TO CHANGE MY EMAIL ADDRESS! This is inexcusable! So again, beware of ecobee if you think you will ever need to update info. It’s a maddening process to say the least..Version: 9.13.0

Room for improvementsAt this price tag I expect more from Ecobee Smart Premium Thermostat and phone app. Here’s some suggestions: 1. The thermostat came with Smart Sensors which require subscriptions. I don’t need another security system - I purchased the package with those sensors to turn on/off the HVAC when a door/window is closed/open. Not able to do that without subscriptions. Why? 2. There’s no SWING setting? This setting allows to set the variance in temperature between Ecobee thermostat and room temperature required before the HVAC system is turned on/off. 3. There’s no simple Fan on/off setting in Comfort Settings. The user needs to go through all settings to adjust the duration of Fan on/off. 4. There’s no Calibration setting to match the rest of the thermostats in the house. 5. My old thermostat was giving me hourly reports - how many minutes per hour my HVAC system was on/off. And was receiving those reports via email on daily/weekly basis. Conclusion: Ecobee Smart Premium is a good product but there’s a huge room for improvement to compete wit the others at this price tag..Version: 10.8.0

Ecobee products & apps fail frequently.Please revert the app to when it worked “somewhat” with fewer clicks - like others are asking. Why cant the app have adjustable fan times like the head unit? Don’t buy this product. Previous Update: Why does this app keep getting worse and worse and worse??? Because it’s not made in America? Now there are more steps than ever just to adjust temp or turn on the fan. Through a firmware update that we have no control over the physical thermostat has gained ability to run the fan for preset times - But not the App!! AND, they actually came up with a way to make pressing a button MORE annoying! If you select 30 minutes, the slider s l o w l y scrolls sideways, eventually arriving at the time limit you set - even though there is plenty of room on the screen for all the options!!!! And now, with the uninspired new look, brand recognition has been lost so we keep loosing track of the App icon. Is this being designed by committee?? A committee of monkeys? Hire an interface specialist for goodness sake!! Avoid all these overpriced ecobee products, They are much less reliable than standard thermostats that allow you to set different temperatures for different times of day. They really don’t save you any more money than if you properly set a standard modern inexpensive thermostat. (Especially when you consider the unnecessarily high price for these very simple-to-manufacture products) Further, when we were given our test unit nearly 2 years ago, smart features were “coming soon“. Two and a half years later Smart Features are still AWOL. Do you really want to deal with yet another company that misleads it's customers and gathers data without their permission - as you will soon see with ios 14.5 I look forward to ignoring the generic boilerplate response from their Amazon corporate overlords – That’s right, Amazon has bought into ecobee to the tune of $61 million (or more by this point) so, care to guess where all your data is being misdirected to? This review should cost them at least a dozen sales. So, if we have saved a dozen families the hundreds of dollars that these bug ridden products cost, then writing this review was worth our while..Version: 10.6.1

New widget update is a failure IMOThe new widget is no longer found in Apple iPad or iPhone “Customize” area. I can only add the Home Screen widget. I didn’t like the Home Screen widget from the beginning. This widget only lets me see 3 out of our 7 sensors. So this “update” reduced functionality and convenience and is really useless if you have more than three sensors. The whole point of the widget is so I don’t have to open the app to check on our rooms. Since our 3 story house is old and doesn’t heat or cool evenly it requires monitoring especially during spring and fall when temperatures vary drastically daily as well as between day and night. I can’t schedule around the weather. The old widget was extremely quick and easy for a 2 second glance to see if any adjustments needed to be made. I can’t see all of sensors in the app all at once either just by opening it. Not to mention the app takes time to load (which it frequently has to be shut down and reopened a second time before it actually does load) then to click “See details” so I can see them all at once vs scrolling up and down..Version: 9.17.0


🙂 Ecobee Positive Reviews
Is Ecobee not working?

Ecobee works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Ecobee.

⛔   Ecobee Problems
Applications with negative comments similar to Ecobee
ecobee Smart Thermostat negative reviews, comments
ecobee Smart Thermostat Negative Reviews

The ecobee Smart Thermostat is a WiFi enabled programmable thermostat that has a full-color LCD touch screen and easy-to...

ecobee SmartBuildings negative reviews, comments
ecobee SmartBuildings Negative Reviews

ecobee SmartBuildings is a thermostat management software for multi-site businesses. The SmartBuildings mobile app gives...