Ecobee App Positive ReviewsEcobee

Ecobee Positive Reviews

4.7
4.73865 star

Total 25 Positive Reviews

Ecobee App User Positive Comments 2024

Ecobee app received 25 positive comments and reviews by users. Can you share your positive thoughts about ecobee?

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Ecobee for Positive User Reviews

Instructions for fixing app after last weeks updateI see countless reviews reporting the same issue after last weeks update rendered the app unable to connect to the network. I know because I suffered the same issue and was hovering the reviews hoping to see a response from the developer that was helpful; no luck. Here is what fixed it for me (I am in iPhone’s latest iOS but hoping this fix works across multiple iOS and perhaps devices): Go to settings > scroll down to find and select Ecobee > turn on the “force log out” feature > DO NOT OPEN ECOBEE APP YET > go to home screen and uninstall ecobee app without opening it (this is critical) > reinstall ecobee app > log in now works and you can allow ecobee access to network > FINISH. This worked for me, it may not work for everyone, but I sincerely hope it does. Good Luck!.Version: 7.21.0

One big UX issueSetting the temperature is maybe the most obvious use of the app and certainly one of the most common, but dragging over unpredictable lengths to do so is awkward and failure prone. Maybe it works better on the thermostat itself, but I bought this thermostat so I could use the app instead. On the not-app side, temperature sensors are perpetually out of stock, which is frustrating. It would also be nice to be able to ignore the thermostat itself. I’m usually the only one in the house, so if I carry the sensor to whatever room I’m in, I want that room to be the set temperature. It doesn’t help me or matter that the small interior hallway on the main floor has a different temperature than the rest of the house. If I could get more sensors, I’d put two next to each other to weight it, but that’s a workaround that’s gone from expensive to unfeasible..Version: 9.8.0

Old app icon betterAmazing app but the old logo was far better, please change it back!!.Version: 7.32.0

Great until it wasn’tUpdate from original. They apparently fixed whatever problems and app is working fine again although I haven’t tried to reinstall the sensor. Still, I have a lot of smart home devices and apps. This product is the must troublesome. Biggest heartburn is that whenever there is a hiccup with my wifi, the ecobee products don’t reconnect automatically like all the others. I have to manually reconnect using device. Other than that happy with product. My app starting popping up a screen that says one of my sensors is low on battery. I click ok and it says reconnected them comes right back and says low battery again. Changed the battery twice with no luck. The worst part is that I can’t get past that screen to do anything else. Can’t remove the sensor, change temp or anything, just see a screen with low battery warning. I went to desk top version and I can change temps and all, I removed that sensor from any thermostat setting on the desktop version but app still keeps popping up that screen. Freakin annoying as hell. Finally figured out how to unpair the sensor but that didn’t fix the problem. App still says low battery. The apps are totally worthless at this point as all I can do is see a screen that says sensor battery low. Infuriating to say the least. I wonder if the Nest product had these kind of issues.Version: 7.29.1

App lags..Everything’s been working fine for the last year up until this last update. I’ve noticed a few people since this last update having similar issues so I will wait for the next update but just to let your developers understand what’s going on with mine. Everything is working properly after adelete and reinstall except when I set the temperature to a specific setting either a comma it doesn’t recognize that I set the settings and nothing happens for B, my heat will kick in the thermostat still reads all of its old settings on the app. If I close the app and reopen it, looks like working fine until I have to start all over again. I will try the force log out to see if the correct any issues. It also tends to crash once in a while too..Version: 8.6.0

Easy To Use, Mostly Intuitive, Back End / API Rock SolidApp has been easy to use over the past 2 years. My only complaint is the rate at which the various sensors are updated. I have about 8 temp sensors around the house, and their reported values do seem to take a while to update after the app is opened. Other than that, the iOS app and web portal have been great. MUCH more granular than crappy Nest. Much more data available on the web portal. Glad to have switched, and will continue to use for the foreseeable future. Before buying, I read many reviews and negative feedback about backend/API downtime and reliability. I bought it anyway, and honestly in >2 years the platform has been inaccessible to me MAYBE three times? And for very short periods of time. That's not to say there hasn't been ANY downtime, or that it has impacted others more than me. But I open the application several times per day, and have had really minimal issues. Like I said, glad to have switched. A great product and app combination. Thanks 😁..Version: 8.19.1

Great app, awful icon!!!Last update changed the app icon and it's awful, ugly and atrocious!! Please bring back the old icon. Otherwise the app is great, very useful!!.Version: 7.32.0

Please go back to the previous logoI love the bee! Current logo with a single letter e is ugly!.Version: 7.32.0

Best thing ever!We moved into our SoCal home in winter 2021 and replaced the traditional thermostats for two Ecobees. On the main floor with speaker and Alexa and a regular one on a less used floor. Bought also several smart sensors that detect presence and temperature. Did a full maintenance on all the diffusers in each room and adjusted them based on our needs. Three years ago we replaced also all windows and doors to energy efficient materials and Sun reflective glass. The key is in setting the programs on your computer or phone etc. To determine which sensors of which space participate at what time of the day and night. We are seniors and with some common sense did it all ourselves. Big savings! Check also why your pool or spa pumps run in the middle of the day when they can run at night when electricity is cheaper. Use Smart LED lights. HUE and Levitron and Lutron do a wonderful job. Imagine managing your home from a distance. No need to drive back to switch off the heating or A/C all done from your smart phone! Ecobee is very versatile and allows to add more components than some of its competitors. Hope you will have as much enjoyment and sense of contribution to responsible climate management as we have. H.E/ San Diego area.Version: 9.3.0

Good Thermostat, Okay App, Bad Filter ServiceOverall I give the product and services four stars. The thermostat itself functions well. I have no complaints about the device. The app leaves some things to be desired. You can get lost easily in menus and have difficulty remembering where they place each function. The app has been built up over time and could use some spring cleaning and reorganizing. I will also admit that the most recent app update removed all the iconic bee interfaces and replaced them with boring ‘e’ symbols. It definitely shows the device is going mainstream and is killing its unique brand history in the process. That aside beware of the in-app subscription service. They now offer filters direct however, and this is a big however, the filters contain no labeling and I can tell you from first hand experience they do not appear to met the MERV ratings you are paying for. I ordered MERV 13 and based on appearance alone, it’s a MERV 7 fabric at best. I advised Ecobee of this and they didn’t even apologize or offer to fix it. There is clearly no satisfaction guarantee or customer resolution practice. All I was told is that they would pass my concerns along. So buyer beware. The devices are good, the app is functional but leaves some to be desired, and the in-app filter service is suspicious and likely fraudulent at this time..Version: 7.32.0

Variable peak rate controls neededUsing a off/on peak electric rate with the power co. There is a peak relief feature in other areas, but I can’t rationalize why ecobee doesn’t let everyone in need opt into this feature. I tried to sign up last night. Got an email with a link. Clicked on the link and was sent to the exact same page requesting my email and credentials. Submitted the same information and was sent another confirmation link via email. Used the same email address as my ecobee account. Just endlessly repeats this cycle without any change to my app. Why can’t I get peak relief? Right now I manually turn the thermostat off/hold until I’m off peak. Which isn’t very smart. The thermostat is much better than nest (google owned) and I don’t worry about ecobee invading my home privacy. And it’s been very reliable and power efficient. My only complaint is not getting peak relief..Version: 7.24.1

Ecobee is great but...The old app icon was far superior..Version: 7.32.0

Old Dog Learned New TricksThis 61 year old man has been proven he’s not right all the time. I recently replaced my 5.0 ton HVAC unit after 17 years of reliable service. During the back and forth negotiations between the seller and myself, the seller added this WiFi thermostat to the deal. I laughed out loud. I commented that I saw zero value in being able to change the thermostat settings using my phone. The seller just said “wait and see”. This old man was wrong. There’s so many things that you can setup on the thermostat right from the phone. I have and will continue to recommend this product to others. The single biggest question you may have if you’re reading these reviews is whether it works like it is supposed to. Mine has been flawless. Easy to setup the schedule. Easy to change it. Highly recommended!!! Side story that makes getting one make even more sense. My wife and I are at two totally different temperatures to be comfortable. She will complain about the temperature and go change the thermostat (she knows nothing about the app). Once a few minutes has passed, I’ll grab my phone and change it back to where I like it. After a few more minutes, I’ll ask her if she’s comfortable now. 90% of the time she says it’s much better. The power of the brain!.Version: 7.48.0

Really love the new changes!REALLY love the new changes to the adjust the temperature. Ive had two Ecobee 3’s, two remote sensors and a single Ecobee 2nd gen for about 4 years now. I previously had NEST thermostats before Ecobee and always felt like it had much better control over adjusting the temperature outside the scheduled values …that is until now! You guys have made it much easier and more accurate to adjust the temp. For example I always used to over-shoot the temp I wanted then had to go back the other way, a little thing, but for some reason it was frustrating. Now after your update it’s so much easier and faster to get exactly what temperature I was after. Can’t wait to see these changes make it into my three thermostats! 👍🏻👍🏻 Great job Ecobee!.Version: 10.1.0

Customer serviceI just purchased today so I haven’t used the thermostat yet. But I just wanted to mention their customer support is BEYOND helpful. I spoke with Abel from ecobee support because I had a blue wire on my thermostat but it wasn’t connected to my furnace and it took us over 2 hours of going back and forth to make sure the wiring was all correct (I have a super old house so the wires are crazy) it’s honestly much more complex than that but I’m bad at explaining things lol and I also want to include I’ve never worked on electrical before and he was able to walk me through the whole process of getting the wires together properly. I appreciate Abel so much for having the patience and knowledge to help me. I’ll be saving his email if I ever need to get in contact with them again..Version: 10.4.0

Plenty of room for improvementI’ve had my ecobee 4 for many years and it performs all of the basics very well, but smart it isn’t. It’s software and I have butted heads a number of times. When I set up a schedule, I should be telling the system when to change the thermostat setting, instead, it insists on interpreting my schedule as being when I want the set point to be reached. Schedule timing is in half hour increments. Set a minimum schedule interval at 30 or 45 minutes if you need to, but give me quarter hour increments, like start at 3 pm and end at 8:15 pm. Most recently, I realized eco+ considers it necessary to try to save on my energy bill during mid-peak TOU periods when rates are actually quite low. It should be my decision how much to prioritize energy savings during each rate period. Now that I’ve turned off most eco+ features, my schedule works the way I want it to ( finally ), never running the AC during peak rate periods and keeping me comfortable 24/7..Version: 10.11.0

Good app but there’s some bugs…Taking away 1 star (probably should be 2 star deducts) for 2 bugs I’ve found that have been there for years. 1) extremely slow response in the app from what is actually happening. For example, after call for heat is ended, app still reports its heating for like 3-5 more minutes. The thermostat reports correctly, just very slow on the app. 2) the app doesn’t know what the humidifier frost control is. In the app the humidifier can only be on or off, but in actuality there’s a 3rd option called “frost control. Again, the thermostat handles it perfectly it’s just a bug/oversight in the app that unfortunately has been there for years with still no fix! Other than that the app works well and is cosmetically designed very nicely too..Version: 11.1.1

Convenience with a touch of a buttonI have a vacation home that I can control the temperature from anywhere. By the time I get there I know it be a comfortable temperature in any season..Version: 11.3.0

Great product and great applicationWork really well and easy !!! I love it.Version: 11.2.0

Ecobee app changesRegular updates to both this app and the Ecobee thermostat have been reliable after a few bugs with the app a while back. I recommend and administer a mixture of 14 Ecobee thermostat models for friends and family since launch in 2014. In my view Ecobee thermostats have the best Pro features for home heating and AC operation. The news that the updated screen interface of the 2022 models is coming to the earlier models is great news and shows Ecobee products are designed and supported for a long life..Version: 9.22.0

Just sayinLove this app. If possible, please consider going back to the way it used to work - when I opened the app, I immediately got the temperature screen. This business of having the option to choose from temp or remote sensors creates an extra (unnecessary) step. Why change something that was working so beautifully? Just sayin’..Version: 7.12.0

AmazingLove Ecobee.Version: 11.1.0

User friendly, almost too much :)While I love the simplicity and great control algorithm of ecobee, there might be some areas that need more flexibility or complexity for tighter control. While activating free cooling, it doesn’t give option to also engage DX when needed, sometimes you end up keep bringing outside air no matter how cool outside is might not be enough to bring down the temp. To the set point but just enough to maintain the temperature, you end up having blower constantly working the entire night since it can’t stop as it can bring down the temperature. Not only free cooling hasn’t given you any saving but quite the opposite, a delta T that DX could achieve in 5 minutes turns out to be 5 hours of only blower and outside air with no success, which leads to more electricity usage and shortening the blower lifespan. Within the algorithm there should be a reactive procedure to use DX when free cooling is not achieving the set point..Version: 9.15.1

Nice work, a few improvements requiredThis device and app is really good works exactly as it should. One bug I’ve noticed is in setting the schedule, adding a new entry can easily cause it to delete the schedules on every other day which is annoying. It takes some fiddling to get it right. It would also be very handy to have an ‘off’ setting in the schedule which basically switches the entire system off at a certain time..Version: 6.4.0

Awesome product, but maybe could be tweakedUpdate: As of March 2023 I see that Ecobee listened to my suggestion and upgraded the temperature control feature. This is awesome and much easier now to adjust the temperature. Major improvement over the slider. Great work Ecobee. Thanks for considering my suggestion. Original: I am very happy with my Ecobee thermostats and the app. Any time I needed support I was very pleased with the response. I’m writing this review just as a suggestion for the app. Sometimes it’s difficult to adjust the temperature using the slider. At times it will jump up and then I need to try to slide it back down. Just a bit difficult to adjust at times. As a suggestion maybe it would be better if there were up/down arrows in addition to, or instead of, the slider. It might be easier just to tap the arrows up or down as needed. I’m not trying to be critical. I’m just offering some food for thought..Version: 10.4.0


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