Shudder: Horror & Thrillers App Negative ReviewsAMC Networks Inc.

Shudder: Horror & Thrillers Negative Reviews

4.4
4.43518 star

Total 156 Negative Reviews

Shudder: Horror & Thrillers App Complaints & User Negative Comments 2023

Shudder: Horror & Thrillers app received 156 complaints, negative comments and reviews by users. Have you ever had a bad experience using Shudder: Horror & Thrillers? Can you share your negative thoughts about shudder: horror & thrillers?

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Shudder: Horror & Thrillers for Negative User Reviews

GoodApp is great I just wish there were more horror classics - I notice most of the recently added titles are either foreign or originals content (which I have to say I’m not a big fan of much) also an option to zoom to fill screen in the player would be good..Version: 4.0.13 (545)

Mostly old moviesI signed up for a year and to be honest am disappointed by the lack of new movies. Most are either old movies or foreign with subtitles. I’ve watched all I wanted to watch within the month and the wait for new movies is a long one. I suggest renting monthly then at least you can stop when you’ve seen all you want to see. I am a huge fan of horror and gore movies and Shudder needs to add more new English titles on a regular basis..Version: 3.2.20 (0)

Does Not FunctionMonths in, still cannot watch all seasons of the show “Dragula”..Version: 4.0.10 (525)

Won’t accept payment infoI keep getting pop ups whenever I try to watch something on shudder saying that I don’t have a plan (on the app) or that my payment failed (on the website) despite using a card that has worked for everything else I’ve ever used it for, and having more than enough money in my account to cover it. Tried to pay through the app using apple’s subscription as they obviously didn’t want to take my card, but I’m still getting the same error DESPITE BEING CHARGED FOR THE SUBSCRIPTION. So now I’m out for the subscription that I can’t use for whatever reason, not impressed..Version: 4.0.6 (478)

MAJOR Tech IssuesI wanted to like this app, and I really did for a while. Movie selection was decent, and app layout/UX was exactly what a horror fan would want. But then the issues started. Slowly, like a creeping feeling of eyes on your back. I kept getting logged out of the app. It wouldn’t recognize my login info even though I was paying $4.99 a month. Then, I noticed something really wrong: my bank account being drained when I couldn’t... access... the app. I could feel my money being siphoned, without the ability to watch any Shudder films, but much like a helpless Freddy victim in any of the Nightmare on Elm Street films, I couldn’t do anything about it. I called, I emailed, I wrote letters. But no one woul listen. I was helpless. Finally, I took matters into my own hands. I struck back. I blocked Shudder from accessing my bank info and cancelled my PayPal account. That should keep them at bay. Hopefully. At least until sunrise. Never. Again..Version: 3.2.20 (0)

RefundHi, I deleted the app after starting the 7 day free trial after only one day, as well as cancelling the subscription. Today I’ve been charged for the monthly subscription even though I cancelled it. If someone could please get in touch about fixing this, that would be great. Thank you (:.Version: 4.0.2 (425)

Never works. Worst streaming app everApp never works. Cant connect to chromecast. Episodes never out on time. I hope the boulets go elsewhere next season.Version: 4.0.8 (498)

FailI was really excited about this app as I love horrors and have been through all the good ones on Netflix but I’m having the same problem as someone in the review section just said, it’s all fine, I paid for it etc and when I actually went to watch something it popped up with update subscription so I press try now but then it says I’m already subscribed (which I knew of) but I still can’t watch anything. It seems like a big waste of time :/.Version: 3.2.20 (0)

Great product, needs improved deliveryThis is an excellent product, and has what I think is a great selection of movies and series in all the horror genres I know. The app needs: - better interaction with casting (cast while watching, auto FF and RW, etc.) - more suggested content with each movie - SUBTITLES. Five stars after they fix this..Version: 3.2.11

Could be a lot betterI came across this app from a social media platform. I’m a huge horror fan, so when it stated to have the “biggest horror content/library”, I got on it straight away. But I was pretty disappointed in the end, it’s nowhere near “biggest”, you could read all the titles of the movies within minutes. You do have a few gems in the collection, but also a lot of old movies mixed with B grade movies. One last thing, when I signed up to this app, you guys used a picture of Steven Yeun (Glenn from The Walking Dead), but I don’t think you have any movies with him or The walking dead in your library. It’s a shame..Version: 4.0.2 (425)

Love the service but casting is buggyCasting from mobile app to devices on same network is buggy. 1/3 movies works usually. Otherwise great product..Version: 4.0.6 (478)

I was so excited for Shudder in AUSadly I’m finding it impossible to actually watch anything. As others have mentioned, the stream will freeze/become unresponsive and force me to restart the app. Often the same thing just recurs. There are no loading issues with other streaming apps. I have a weird issue where searching for a title will often direct me to a stand in page containing Loren ipsum text, instead of to the title’s page or even to something saying the title isn’t available in AU. Closed captioning is inconsistent, and I’m waiting to see how the selection changes across months, because right now it is a little lacking. For example, the image on their sign in splash page is from a show not actually available here, which is annoying and disappointing. I really hope the app improves after it’s been out here a little longer!!.Version: 3.2.20 (0)

Can’t cancelHave been trying to cancel and been given the run around.. watched the 3decent movies on here.. Have emailed and assorts and being ignored...Version: 4.0.0

Nearly greatI just wish the time, date, and battery would disappear from my screen and that there were more recognisable classics available..Version: 4.0.19 (573)

Wrongfully charge... Terrible Customer ServiceThe first time (after the initial free month) I was charged twice.... it was corrected. The following month I was charged but it keep stating that I do not have an account. Contacted customer service, it’s been 4 days now with no reply! I feel like Shudder may be trying to weasel their way into getting their $5.99 that I was reimbursed the first month or trying to get money for the “free month”. Waiting until the end of this month to see if they reply since I was already charged, if not I’m completely unsubscribing. A subscriber claimed they had to change her debit card info through her bank because Shudder kept charging her despite unsubscribing for similar reasons. I will keep a close eye on this, I recommend you do the same if you are having a terrible experience like I am and a good amount of other subscribers, just look on FB and IG. What a shame!!! Shudder does have some cool stuff for Horror fans! GET IT TOGETHER SHUDDER!!!!!!.Version: 3.2.10

Mixed feelingsI originally signed up solely to watch The Last Drive-In as this program is exclusive to the platform. Unfortunately the library is cluttered foreign language versions of some mid-century classics as that broadcasting such obscure versions of famous films is either cheap or free for them. Any titles of note are often already in the public domain (hard to justify paying for content that’s free on other platforms). As someone that often needs subtitles, it’s disheartening to find them unavailable on many titles. The app itself is buggy at best and often incapable of streaming via Chromecast devices, limiting viewing exclusively to your tablet or mobile phone. As much as I look forward to the new lineup of Shudder exclusives, I can’t justify paying for content I can’t watch on all my devices. It’s a great concept with great original programing but in regards to the app itself and the quality of older content, I’m regrettably looking elsewhere..Version: 4.0.7 (492)

Good site, rubbish appThere’s no log in button on the app! I have an account and usually watch on a laptop. Just downloaded the app on my phone and the only option for me to access content is to create a new account. When I type my details in, it says “account already exists, try logging in”... But there’s no log in button anywhere to be found!!! 😂😂😂.Version: 4.0.3 (443)

Doesn’t even save your watch pointIf you get halfway through something and come back to it, it starts from the beginning??? Isn’t that a basic streaming requirement?? Wouldn’t use if it wasn’t for Dragula.Version: 4.0.15 (559)

FreezesHi I’m going to give it the full 7 days and see if it gets better but so far I have gone to watch a movie 3 times and it will play for a few minutes then freeze and I have to quit the app. My other streaming apps work so it is not my internet. Not sure what the issue is but it is a shame because I was really looking forward to this app..Version: 3.2.20 (0)

Long way to go before I sub againI’m a huge horror fan and 90% of what I watch is in the genre. I’m not a huge Hollywood, big budget person either, so this seemed perfect. Sadly, there isn’t a lot of choice that isn’t already on the likes of the Horror Channel, which I get as part of my tv subscription, though there are a few titles on Shudder I haven’t seen for years, it isn’t enough to warrant a monthly subscription charge. I’ll stick with Netflix..Version: 3.0.8

Worst streaming service don’t botherHas glitched from the start. Chromecast and other casting options don’t work. When it does work it’s very low quality. Customer service is not helpful. Seeking refund after being charged after the free trial because they make it EXTREMELY difficult to cancel subscription. Don’t pay for this service until they get it right..Version: 4.0.8 (498)

Broken appTerribly broken app. Can’t actually connect to any tv via Bluetooth. Big waste of time and effort. Needs an updated.Version: 4.0.9 (504)

Average to meh movie choicesSelection could be better, app seems usually ok..Version: 4.0.0

Is it meta and actually the service is a horror show?Signed up for a free trial to see if it’s worth it (being Halloween and all). You just get stuck in an endless loop where you sign up > pick a film > it tells you that you aren’t signed up > go to settings > confirm you are signed up > back to app > says you aren’t signed up > back to settings (you get the idea). Logged out / logged in / deleted / installed etc. all same result. Back to Netflix where I can actually stream stuff. Complete waste of my time, won’t touch this horror show again..Version: 4.0.6 (478)

Error 2000I’ve tried uninstalling and reinstalling, restarting my phone, logging out and back in, but I’m still getting error 2000. I’d appreciate it if the app I’ve paid the subscription for would actually work.Version: SH iOS 4.0.17 (568)

Sad...A Horror Movie streaming service. Awesome, I thought. Till I realised all movies are 3rd class, no-name films and all classics of horror are missing. Most of this movies can be streamed for free on youtube. Not worth the money in my eyes, but whoever likes it the app is working great..Version: 3.2.20 (0)

Trash appThis is why companies go out of business: Losing subscribers one after the other because they can’t get the app to work. After trying for 40 minutes to get the dumb appletv app to work ( it won’t recognize that we are logged in, despite somehow knowing that we are already a subscriber and telling us we can’t subscribe again when we gave up logging in and tried that route; nor will it even allow the remote to move the cursor up into the menu labeled “account”), I decided to put the app on my iphone and log on there. It actually let me log in, so kudos there, but then when I picked movies to play it kept giving an idiotic error message. Utterly abysmal. You know what would be better than this app? Getting out all my old vhs tapes and my video cassette player and watching a movie that way. At least I could actually start watching something. Just give up, AMC. You don’t possess the coding chops to pull this off. Or maybe contact a company that knows what it is doing, like Netflix, and see if you can partner with them for the software to play your movies. It might cost you a lot, but you could afford it by firing all of your software developers. They have no clue what they are doing..Version: 4.0.9 (504)

The Netflix for HorrorSHUDDER brings you horror like no other service including solid originals. The 24/7 SHUDDER TV is whipped cream on the dessert and there are choices of films for any type of horror fan. However, the apps are infested with bugs up the yahoo. The mobile apps especially need work as once your review for a film reaches the keyboard you are out of luck in seeing what you are typing moving forward which makes writing a review less than desirable. Also, the continue watching feature needs some major cleaning up. If I finished a film then most times it will remain in my continue watching no matter what I do. Where I am at in a film or show will be very inaccurate which can be frustrating at times. Keep up the good work and thank you for an awesome app that horror fans deserve..Version: 3.2.18

OK needs some updatesI would recommend that the app developers look into the inability to go landscape both ways on iPad. As my iPad can only stand on one landscape orientation which is an official case, unfortunately the screens default is on the other direction and won’t change. A search function would be handy but not essential..Version: 4.0.5

Don’t know if it’s goodThe app needs the option for us to view the movie selection before we sign up. I’m not about to pay £5 a month without looking at what’s available first... (Edit- I wrote that review about 2 years ago. I’ve just stumbled across a comment on Facebook that reminded me of shudders existence so thought I’d have a look and consider signing up but what do you know, they still haven’t allowed people to view the film selection they have without signing up lol. Guess I’ll try again in another 2 years 🤦‍♂️🤷‍♂️.Version: 3.2.13

Very Poor Support for Issues!!!Shudder Support is the WORST support I have ever experienced!! They NEVER respond or fix issues!!! Why bother having a support ticket system if you’re not actually going to support your subscribers or your platform???!!! I have been subscribed to Shudder for only 4 months now and three times during that period I have had issues where randomly the Shudder platform won’t allow me to play any movie, even a movie I have watched previously! When I press play it says “Update Subscription To Watch” even though I already have a paid subscription, and when I tap on the “See Plan Options” my Apple device confirms I am currently subscribed! I have tried EVERYTHING, logging out and logging back in, deleting the app and reinstalling, trying my subscription on another device, NOTHING fixes the problem!!! The last two times this happened I received NO support from Shudder and the problem seemed to randomly fix itself after about 2 weeks!! Combined, I have already lost a full month of Shudder access due to this issue and am now experiencing this issue AGAIN, and AGAIN I have had no response from the Shudder support team except for the automated email confirming my support ticket has been created! I expect a full month credit/refund and now another additional full month credit/refund for this same problem reoccurring and the further frustration I’ve had to endure!!!! I would appreciate a response from someone, ANYONE at Shudder!!.Version: 4.0.5

10/10 Worst streaming site everI subscribed to Shudder three weeks ago and it has never worked. I get an error message every single time I try and play a movie. I have messaged tech support and told them I have uninstalled and reinstalled the app and it still will not work. I sent the photo of the error message to them four times and they asked me for it again. Mind you, it took a week for them to respond and since then I have had absolutely zero communication from “customer service” despite following up with them on the issue. This is disgusting and a waste of money given I have never been able to use the site. Don’t waste your time, money or energy as they don’t care and will not get back to you. They just take your money and run. This is hands down the WORST streaming site I have tried and the WORST service (word used incredibly loosely) I would rate them a minus 100 if I could. To say I am disappointed is an understatement. I’m still waiting on a response and a refund by the way if you are reading this shudder people and you should be ashamed of yourselves..Version: 4.0.19 (573)

App doesn’t even workTried to sign up for account, failed. Tried again, email already taken. Log in, won’t cast to television. Try to watch on device, play error. Cancelled subscription straight away - shame was excited..Version: 4.0.7 (492)

Doesn't workThe app doesn't open at all. Goes to the logo but then closes..Version: 3.2.12

ABSOLUTE CUSTOMER SERVICE FAIILUREAs is customary during certain app updates I was signed out of Shudder. Upon signing in I was prompted by a message in a dialogue box to reset my password. Okay been here before too, no big deal. Right? WRONG! I was never sent the email to reset my password, I used the reset password button on the app login page...nothing. I attempted to login to the website, same routine, same lack of response. I went to the troubleshooting guide, and I was directed to UPDATE the app, App Store says it was updated a week ago. I provided feedback regarding how that didn’t help. I received emails asking for my feedback on the response to my issue. I asked the question, ‘What response?’ I told them my issue has not been resolved. I received another email asking again for my feedback on their response, and if my issue was resolved. No it has not been resolved. Almost 18 hours have past since I initially attempted to reset my password, and NOTHING has changed. I’m still not getting the email to reset my password, and no one from Shudder has responded or provided me with any guidance on how to resolve this issue. Great content....FU%&ED Customer service..Version: 3.2.16

Charged for a FREE trial.I opted for the free trial and basically unsubscribed straight away because the choice on the app is basically horrible. Everything seemed poorly executed and there wasn’t much choice. However, I checked my bank statement and was shown to be charged even though it states that you wouldn’t be if you cancelled before the end of your free trial. A scam in all honesty. Stick to netflix and watching your movies online rather than buying into this. It’s not worth the hassle or money. Just click away and pretend this app/service doesn’t exist..Version: 3.0.6

ReviewI subscribed with the hope of MUCH more. I watched Creep Show which I wanted to but every other movie seems to be the lower rated movies of other streaming sites. There was LITERALLY nothing else that I would have watched other than Creep Show. I watched Boar but I could have watched this on Plex which I have for free. Shudder has a lot more growing to do before it is worth paying for. Sorry..Version: 3.2.15

Major Connection IssuesHonestly so disappointed in this app and the lack of customer service from the Shudder team, and truthfully surprised the ratings are so high for it. After using the app for 2+ years all of a sudden it will not connect to chrome cast anymore. I looked up solutions on the Shudder site, and it tells you that casting won’t work from the app, and to instead sign in through a web browser to cast. I did exactly that and the web browser wont even let me start a movie, and redirects me back to the app lol. Then I contact support and they say you can’t use the web browser to connect if you’re signed up through a 3rd party. Then why have those instructions on your website? Then their “IT advice” basically tells me to check my wifi and unplug and plug back in my chrome cast. Useless advice. When I google a solution these problems have been happening for years - what’s the IT team doing exactly, if not fixing this problem so paying customers can actually watch the movies on something other than their phones? It’s aggravating..Version: 4.0.18 (570)

Bit of a let downHas almost none of the titles I’ve seen mentioned by US viewers that I was looking forward to. Hardly any classics as well. The highlights were the documentary series and not the actual movies themselves. Also logs me out frequently which gets annoying..Version: 4.0.0

Good selection just annoying advertisingGood selection and broad too , was slightly annoyed that Mandy was seen to be on the app from your pictures on the App Store and that’s what made me give this a try and then find ....No Mandy . Hopefully there’s a option where you can suggest films to be put up.Version: 3.2.16

Good but needs more content.I enjoyed the week of the free trial and would subscribe if there were more to choose from. Expand the exclusive and original content and I’ll definitely return. Most of the stuff I was interested in can be seen on other streaming apps I already have..Version: 4.0.5

Teeth, Trailers, TerrorI am a horror super-fan, but for the love of god, please, please remove the nauseating tooth monster from the front page of the app. Sweet Jesus. My partner has a phobia of ticks and it makes them physically unable to look at the app when we boot it up. I know that you can’t satisfy everyone, but there has to be a better alternative than a relatively common phobia. It’s just uncomfortable. I feel discouraged from opening the app. Another opportunity for improvement — why is the ability to watch a trailer of a film or show removed after paying for a subscription? A key way my partner and I decide how to watch something is by browsing through the trailers. If one isn’t available for a particular film, I understand, but NONE are available. The feature disappears after you pay for a subscription, which is the most flummoxing aspect of this situation. Otherwise, things are fine..Version: 3.2.15

Really bad don’t waste your MoneyThis is easily the worst streaming service, it barely has any content and almost everything on there is big trash. The movie just pauses by itself but the volume keeps on playing (Ik that it isn’t my device because I have used this streaming service on 3 different devices I own)!!!.Version: 4.0.0

Australian CustomerGuys do yourself a favour and avoid this streaming service . It’s buggy , doesn’t resume where you left off , constantly feel like I’m back in the days of dial up and buffering , pretty poor selection all in all it’s just not worth it . Great concept really bad execution . Not worth the money or the frustration ..Version: 3.2.20 (0)

GenderI would have given this app a full 5 stars... But they’re is to much sexism on it against men. It should be about the films, not Political agendas..Version: 3.2.6

Hopefully it becomes a real app.Because I was so excited to see a platform exclusively for horror stuff. But, I was disappointed by the buffering icon coming up persistently through watching a movie or the stream. I payed for a yearly subscription and I want to support the service, but until this problem is fixed I won’t do more than an occasional check-in for $7 against my better judgement lol.Version: 4.0.4

Not workingHow do I even work this app ? I’ve brought the monthly plan! And it’s still not working 🙅🏻‍♀️🤷🏻‍♀️ do I have to wait 🤷🏻‍♀️ or something 🤦🏻‍♀️.Version: 4.0.5

FrustratingTell me why I get offers for something not available in my country.......yet it has me signed up and I can never log in. Drives me nuts..Version: 3.2.7

Absolute criminals.I sign up for a 7day trial and it charges me 56$!! Even though I never entered credit card info. Freaking criminals and I emailed support 3 days ago and still haven’t got a response. Don’t get this they are crooks and criminals..Version: 3.2.11

Good but there’s problemsThe idea of this app it’s really good and there some really good movie but it keeps saying I need a subscription when I tried the free trial. I had to wait a couple of days for it to register that I got a free 7 day trial witch you have to do b4 buying a monthly subscription and now that I got a monthly subscription it’s doing it again. Keeps saying I need a subscription but when I got to but Apple ID and look at my subscriptions it’s says renews next month meaning I paid for it.Version: 4.0.0

Not mad just disappointedI wouldn’t bother There’s some good content but the amount of times I error out or crash is ridiculous. Even now I re subscribed and there’s a new error preventing me from watching, just buy physical media at least you can access it when you want..Version: 4.0.7 (492)

It’s okLike other Australian users, lack of titles is a little annoying. Same kind of glitches.. app crashes occasionally. CC is only available on some titles so having that app-wide would be awesome. Waiting to see if more titles will be added (and how regularly) over the next couple of months otherwise I’ll be unsubscribing..Version: 4.0.0

I want to watch ur shows or give me my money backJust tried to renew my subscription to this app because I watch it every time my favorite series gets a new season or if a new movie is out, this time i tired to rest my password with none of the emails going through. Then finally got in and renewed it, then tried to log in on my laptop and it didn’t work so i tried to log out and use the same password, it didn’t work. So i found an account with a password i know but i have to renew that subscription and since i already have one my phone will not let me renew again, this is stupid and i asked support and they have closed majority of my “tickets” and has been more than an hour since i first contacted them, try to be more courteous then maybe I’ll use the app more..Version: 4.0.15 (559)

Don’t subscribeNo horror movies that I’ve ever heard of. I had the subscription for 20 minutes and cancelled straight away. Seems like a good idea just needs a lot of improvements.Version: 3.2.20 (0)

Charged me for a whole year in one paymentIt said I would be paying $4/month. Took all the money out of my account. One of my bills bounced and now I’m out even more money. I want my money back.Version: 4.0.14 (555)

Won’t let me play anythingI’m subscribed and you had no issue taking my money but every time I try to play a movie it just gives me a prompt to subscribe. When I click to subscribe again it tells me I’m already subscribed. This is so annoying!.Version: 4.0.11 (531)

Subscribed but won't let me watch anything.Tried everything. Can't watch anything. I'm unsubscribing and deleting the app. Keep it up. You'll be the next Quibi..Version: 4.0.0

Complaint about Shudder jamieI downloaded shudder I want to try it out but there is a problem I am facing I got the mobile app on my iPhone 5 but when I put my private details in and click next it it goes blank black and kicks me out of the app then I am back to my home screen I really don't what to do I need help or just some advice would be much appreciated.Version: 4.0.5

Took my money but won’t let me watch anything.Been nearly 2 days since I subscribed to Shudder but every time I try to watch something I get told I need to buy another subscription, when I then attempt to buy the subscription again I get told that I’m already subscribed. Awful app. Avoid. Most of the half decent titles are on other streaming services anyway..Version: 4.0.2 (425)

Terrible Customer SupportI signed up for a 7 day free trial and it’s saying i’m not subscribed although you can clearly see i am in my apple subscriptions, put a ticket notice in nearly a week ago and NO response. Terrible service, such a shame as a lot of their movies look amazing.Version: 4.0.5

Almost greatA lot of great titles to choose from, and it’s especially nice how many older and foreign titles there are. Shudder definitely knows their stuff. Major bonus points for the Joe Bib Briggs marathon. Whoever’s decision that was needs a raise! My middling rating is only because I think Shudder still has room to grow, especially the design and layout of the platform. Limiting the ability to search only by title rather than other keywords like actor or director, especially with genre films like horror and thriller, is pretty annoying. It would be really nice and convenient to be able to isolate Shudder’s selection of Argento or Cronenberg films, for instance, or see which films feature Brigitte Lahaie. Also when searching through genres, it seems like the movies are always in reverse chronological order, which makes sense, but is also kind of frustrating while trying to brush up on the classics. Lastly, and I realize this is probably a licensing issue, but it’s kind of weird that there are various entries from certain series while omitting crucial chunks from those series (Phantasm without part 2, Halloween without parts 2 & 3). Overall, been having a lot of fun with this app, but would look forward to some adjustments..Version: 3.2.1

FrustratingYou can’t chrome cast from the app. Support says you have to sign in with a browser. I did that and I can’t cast there either, it says I can only watch on the app, a pop up blocks any attempt to play. Sick of watching it only on a small device..Version: 4.0.7 (492)

Doesn’t workI had trouble with shudder in the past not working on my phone, it worked excellent the very first time I subscribed for about a year…now every time I try to get a new subscription it tells me to sign up for a new subscription…..wasting 6 bucks every time I try to sign up👎👎.Version: 4.0.13 (545)

Aussie app a little lackingBeen waiting for this to come to Australia for what feels like ages! The restricted number of titles available, while expected, is still disappointing. The app does seem to crash more often than other Streaming services and it isn’t very good at remembering where you’re at. Still, the Shudder exclusives are good and there’s a moderate amount of older/indie stuff on here to dig through.Version: 4.0.0

DisgustingThe most disgusting app.Version: 4.0.9 (504)

Not ready for prime timeResume button doesn’t work (always plays from the start). Logs out and asks you to re-enter password about every other day. Relatively limited selection. But most ironic of all, playback often, well, shudders. CANCELLED before the first month was over. AU users best give this a wide berth for now..Version: 3.2.20 (0)

CastingGreat variety shame about casting to the to Unfortunately it cuts off halfway through a film and restarts back to the beginning of the film when you try and play it back on the to.Version: 4.0.9 (504)

Technical difficultiesWhen it’s working it’s good but I have to un-install and re-install every couple of days.Version: 4.0.0

Paid for subscription, won’t let me watch anythingI paid the £4.99 for the subscription, and after watching 2 films it signed me out automatically. I signed back in, says my subscription is still valid yet won’t let me watch any films. Tells me to upgrade the subscription to watch although it’s already taken my money. Too much bother for films I can watch on other websites..Version: 4.0.0

Frustrating!!😡I never entered my credit card information anywhere! It just took it from my iphone and made me pay 50$ for A YEAR SUBCRIPTION, wich I never aggreed to or asked to get anywhere!!! I am super angry with this app, and its too late to cancel or anything, it just stole my money while telling me I had a "free trial" and taking my card information and paying a year subscription without my consent!! 😡😡 I didn't know about any of this!!! Very smooth way to take people's money without them knowing thank you very much👏🏻.Version: 3.2.4

Website and app content differShudder’s UK content seems to be a fraction of US content. I can cope with that for now, but what does my head in is that there are a bunch of movies on the website when I log in, that aren’t on the iPhone or iPad app, even if I add them to my list. Why??? I’m going to unsubscribe if I can’t watch everything on mobile!!.Version: 3.2.18

Hardly any filmsBeen wanting to get shudder for a while as I’m obsessed with horror films have been collecting them for years and thought shudder would be a perfect. I couldn’t have been more wrong there are hardly any films or series on there so not worth the money they really need to work on this app, so disappointing. I started the free trial today and I’m cancelling it today. You can probably get most of these on Netflix and the others of cex for cheaper what a flop.Version: 3.2.16

Sells your information!I got Shudder as it was advertised through Prime and seemed to have an interesting selection of horror. Signed up to a free trial and all seemed well. Watched a few of the films I’d had my eye on but then there wasn’t very much else, and it was always a choice of the best of a not great bunch. Don’t get me wrong, there are some gems, but if you’re a horror fan who has watched a lot of them already, there isn’t much new to get excited about. The worst thing though was when I realised the were selling my data! There is a toggle in the app menu that you have to go to a submenu to turn on to say “don’t sell my data”, which I had missed. There was no warning at all when signing up (at least no obvious one, as I never tick the box to accept such things), but the sudden increase in phishing emails and cold calls now makes sense! Not ideal while home I’ll trying to get over Covid and having the phone going with scam calls. I would have given this 3 stars as being average for a streaming service but 2 stars deducted for selling my data! Bad form. Not sure where the Shudder team are based but pretty sure the General Data Protection Regulatons prevent the sharing of data without consent, which has to be given and not *implied*. In other words, people now have to opt in to sharing data and not opt out!.Version: 4.0.5

All my fave shows but can’t castThe app won’t successfully cast anything for me on my Chromecast. Tried everything, uninstalling and reinstalling the app. Nothing works..Version: 4.0.6 (478)

Would Love to Actually Watch SomethingPrime advertises for Shudder, but doesn’t make it clear how to access those items - if you click ‘how do I watch this?’ it just tells you that you cannot purchase it from the app, but nor could I purchase it from the Amazon store, and a shudder subscription does not allow you to watch through Prime... which would be awesome, since the shudder app does not seem to cast no matter what I do, no matter how many troubleshooting steps I take.. although every other streaming service works perfectly. Guess I won’t even keep it for the length of the free trial, since I can’t watch a SINGLE THING ON MY BIG SCREEN..Version: 4.0.6 (478)

Status bar does not go away- Shudder Is AwareWhen launching app on iPad, the status details (date, signal, battery) do not disappear like other apps. This is a more recent issue it seems. They are aware of this and have had many complaints but have no intention on fixing it at the moment. The feedback will be ‘shared’..Version: 4.0.15 (559)

Good but needs a little workI put off signing up for a while but after dropping Now t.v I gave this ago, really just to recapture my time spent as a teenager watching 80s B movies. I am impressed by the range of sub genres and the quality is great, I like the way it auto restarts the film after you pause the app (little touches impress me) and the menus are easy to navigate. Now the downsides, they are small things really, like having the same thumbnail for the same film appearing two, three and sometimes four times in the title list. Also some of the titles have no headings so you have to click them to discover the film. In essence they are cosmetic things and take nothing away from the actual service. I would like to see a search function for titles and directors along with actors to help narrow my options and when casting to my Sky Q box I only get sound and the film thumbnail so that is a bit of a bugbear for which it lost stars..Version: 3.2.8

App won’t recognize me after I’ve paid upfrontApp used to work great. Then after a while it kept asking me to sign up and pay. Logged out and back in and it was fine. However now it won’t let me in and just wants me to keep paying for a service I’ve already paid for upfront for the year. Can’t access and Shudder haven’t even replied back to me. Smells a bit fishy....Version: 3.2.18

ScamI took a “free trial” that was supposed to be for 30 days but was charged $60 after 3 days. Emailing customer service is absolutely pointless- it’s as if you’re speaking to an AI that doesn’t respond to what you’re actually saying but just replies with generic responses that are absolutely no help. I’ve had this service for 7 months now because they refused to refund me (or even acknowledge my request) and I haven’t been able to log into it a single time. It crashes or says that I need to log in after I’ve already logged in and when I try to log in a second time it just keeps looping back to the same screen that says “Looks like you already have an account! Please login!” I’ve been charged $60 for a “free trial” for a service that I can’t even access and no one will even communicate with me through email properly, which is the only method of communication they offer. Horrible scam of a business- I have and will continue to discourage anyone from ever using it- even as a “free trial”. NEVER GIVE THIS COMPANY YOUR CREDIT CARD INFORMATION..Version: 4.0.0

ErrorSomeone needs to contact me as I have a subscription but it won’t let me play anything. It says the operation couldn’t be completed ( metadataApI error response error 0.) 1500-000000- 000 I’m honest so upset. I will change my review as soon as this problem is solved.Version: 4.0.9 (504)

Disappointing and a Little SketchI re-upped my subscription for spooky season and planned to only keep it for a month, maybe two, and ended up hooked on a Shudder Original documentary series. I was really disappointed at the removal of a lot of great content and seeing that things like Halloween were about to be removed, but hey, it’s the nature of streaming services. Fast forward to now when the Shudder Original is only available on AMC moving forward despite the first half of the season being on Shudder and Halloween is in the “recently added” section and wasn’t removed. I don’t know what Shudder is doing but as a consumer it’s super irritating..Version: 4.0.14 (555)

Podcast PainI signed up just so I could listen to the latest episodes of the podcast Deadly Manners a week ahead of normal. Really disappointed to find that the podcast actually plays as a video and not as audio on its own! This means that my screen has to stay on while I’m listening and eats through my battery, and forget about listing on the go with the phone in my pocket! I hope that an audio only podcast feature is added soon!.Version: 2.0.3

Don’t waste your timeI signed up, the shows looked great, but when I tried to play one it claimed I wasn’t a subscriber. So I logged out and back in same thing, wasted 30 mins trying to get to open a show, more fool me, so cancelled my subscription, which luckily was via my apple account and not Shudder..Version: 4.0.0

I want my money backI can’t watch anything and you took my money I would like it back.Version: 4.0.5

Terrible App that Steals Your Money and Cuts Access!The first couple of months were great! Then for no reason my login was reduced to no access but Shudder had no problem charging me! I reached out to customer service. After a few days my ticket was closed with no outreach or explanation. I reached out again asking for assistance and got absolutely no response. Not even an acknowledgement of receipt of a new inquiry. I sent screen shots showing I was clearly logged in despite it asking me to now start at trail even though Shudder had just charged my account for the month. I sent a screen shot of the charge and NOTHING! Basically, Shudder took my money and ignored my second request for assistance in fixing the problem. In short, Shudder stole my money. I either have to change my debit card number for this one recurring payment or tell PayPal my money is being stolen. Avoid Shudder!!.Version: 3.2.16

Great service - terrible techI have nothing but praise for Shudder’s service so far as content goes: I love the movies, the curation of the films is top notch, and the new Shudder productions are creatively on the top shelf. Shudder falls dreadfully short in it’s technology, though. The apps are glitchy to the point of absurdity, the search function goes off the rails as though possessed, and cross-device integration simply doesn’t work: it makes the service feel slip-shod and unprofessional. I even wonder if the complaints others have about the content is really a tech problem. I love Shudder and will always keep my subscription, but whoever is in charge of making sure the apps get the content to the viewer needs a serious talking-to..Version: 4.0.9 (504)

I can’t watch anythingI just subscribed but it’s not allowing me to watch anything.Version: 4.0.9 (504)

Ok but the tech/tech support isn’t greatSo I’ve had shudder a couple of times now (don’t keep it long as there’s never much knew on) but the technical side of is absolutely terrible! The first time I had it there was streaming issues so had to watch it on my phone most of the time. Also when I emailed to complain about this they said they knew there was issues but I wasn’t given any advice on how to further use the app to stream! Second time I got it I couldn’t access my account as it said I didn’t have one and that my email wasn’t receiving emails from shudder, once again I had to email them and get help that way. This time around I’m trying to get my account back but my password doesn’t work so I’m using the reset email and that doesn’t work either. I have emailed shudder a couple of times already but not heard back! With platforms such as Netflix shudder really need to up their game on the tech side of it for it to continue to be successful because at this point the effort it’s taking to get my account back I’m not even that bothered and it’s not worth the effort!!! The fact you can’t even stream it from your app/phone to a chromecast is down right ridiculous. All other streaming services work from your phone. When it tells you to stream from the website, this also doesn’t work. With no returned emails on any help, or after years of streaming issues it’s beyond that shudder haven’t updated anything!.Version: SH iOS 4.0.17 (568)

.Only watched 3 different movies. Haven’t finished any as they’re quite boring. There’s not that many movies for what you’re paying for. The only half decent thing is the movies story lines. Netflix is 10,000 times better than this. And cheaper. This app charges £5 a week. Not even worth the price. Definitely uninstalling this app..Version: 4.0.3 (443)

AwfulI’ve had shudder off and on for several years now and honestly I’m quite disappointed in it. Many of the movies are the same ones from when I initially signed up. Many movies are extremely low budget. Save your money and don’t go past the free trial.Version: 3.2.12

Still a garbage appA year ago I signed up and had troubles signing in. They were happy to take my money but I couldnt watch any content. It just continually asked me to sign in so I cancelled. A year later I thought they would have fixed this bug but apparently not. Second time they have taken my money and I am unable to sign in through apple TV OR my phone. Shame..Version: 4.0.19 (573)

Can’t log inSo I make an account online because I don’t know there’s an app. Can’t watch movies online and need to get the app. Can’t log into app because I made an account online so now I can’t watch your content on neither the app or website. Well done.Version: 4.0.3 (443)

DisappointingA lot of very poor films. Many not even in English. I had been looking forward to shudder for some time and I’m just not sure it’s worth it. Better horror movies freely available on Utube. App is painfully slow.. Oh dear who is running this show?.Version: 4.0.3 (443)

Need help!Ive tried endless emails but nothing back, i have a subscription and love it and tell everyone how great it is BUT i can watch on my tv but on my iphone it like i dont have a subscription. I am sure you can use on two devices and ive tried signing in but to no avail! i want to watch on my phone now and again! help please.Version: 4.0.0

Fix Please!!!!I LOVE this app, all my favorites plus new shows and movies I have never seen…… BUT the app does not work hardly ever! When I log in it pulls up the shudder tv which is great, BUT ALOT OF THE TIME you can still hear the tv in the background of what ever I put on.. or it will freeze in the middle of a show or movie and when I give it time to unfreeze it’s blurry and kicks me out of the app. When I start a show and have to come back to it or restart the app it’s starts me over at the beginning of the shows it doesn’t keep track of what episodes or where I am in the episode…. Please please fix…. Sometimes I can’t even log in. I have this downloaded on my iPhone iPad and Apple TV…. Please please fix.Version: 4.0.9 (504)

Cant reach a support teamThe app itself is okay. i got it for the month of october so i could binge watch all my halloween favorites. however, after the month i canceled. it is now january and i am still being charged for a subscription! on my apple account it says my subscription has expired (since november), so i thought nothing of it. after realizing i was charged in december i have been sending constant tickets to their support team asking to resolve this issue. it’s been 3 months later now and i’m still being charged and haven’t gotten a single response yet! everytime i send in a new ticket i keep getting the same response saying they will contact me shortly. not one message. i wish i could give this app more stars since the movie selection isn’t half bad! however considering they are continuing to take my money and ignore my ticket requests i can only give it 2..Version: 4.0.0

Poor library of contentI assume shudder is great in America, but as an Aussie there are practically no good movies. For example, I got shudder so I could watch Lake Mungo, it’s on the top left of their background when you subscribe, but it’s not available in Australia.Version: 4.0.16 (565)

Shudder appYou need to make an app for smart tv’s then I’ll join..Version: 4.0.3 (443)

Rip offSigned up to shudder last October, after a month Shudder continually asked me to join and subscribe to a plan all the while has been charging me a monthly subscription fee. I have tried to ask for assistance in stopping the charges as I am not subscribed, but I have been told that due to an app update my subscription details are lost. My credit card details however were not. They are continuing to charge my credit card and I am unable to unsubscribe. It seems very poorly managed, No support what so ever. They refuse to reimburse me saying they don’t have my apple billing details but say they are sad to see I wish to discontinue my subscription. A subscription they have admitted they cannot see, I cannot use but pay for and I cannot cancel through apple store. Scam..Version: 4.0.12 (541)

AvoidAbsolutely horrible ! If I could rate this with -stars I would. Don’t download it as my trial period just ended and I got charged but still I can not stream movies the app keeps telling me that I am not registered yet, I am going to delete it and never ever want to hear about it again ! Complete crap that is!.Version: 4.0.9 (504)

App screenshare failsI love shudders horror content, so this is not a review on that. This is specifically my gripes with the apps logistical irks. I want to watch shudder on my tv. Not my phone, not my computer. I want to watch it on my big screen but I can’t because the screenshare apparently doesn’t work with LG smart tvs. So I’ve tried prime, who I don’t like to support. However I found last year there was a delay in uploading Dragula on the day of premieres, so what’s the point if there’s a delay to the content being uploaded on a third party? So I went straight to the source and directly subscribed to shudder and sucked it up and watched Dragula Season 4 on my computer desk and chair, not my sofa. But here I am still a year later unable to watch it on my tv, either by screenshare, or a tv direct app (a PlayStation one would work too). Still only can watch on my computer which I sit in front of 8 hours a day so sitting down to relax for 2 hours and watch a horror movie is uncomfortable and a chore at that point. Netflix and YouTube have no issues with LG tv and screen sharing but still Shudder does which is why I gave them 1 star. Like cmon I WANT to watch your great content!.Version: 4.0.15 (559)

DisappointedI downloaded this app as I am a huge horror fan and the first two movies I watched were fine with no issues and I was so excited to watch more, however these last couple kept freezing and no matter what I did it just kept freezing, I am so disappointed. I have now unsubscribed even before the free trial has finished as I am not going to pay for something I can’t use!!.Version: 3.2.20 (0)

Billed me for a full year after a free month offerI have been a long time on and off Shudder subscriber, cancelling once getting thru everything new and restarting when I saw new things. One day I decided to cancel and was promoted with a free month to stick around, which I took. I didn’t cancel before the end of that month, and was continuing to watch content under the impression I had simply been put back on my old monthly billing cycle since I hadn’t yet cancelled. About 2 months after the free month, I went to cancel again only to see they had actually restarted my subscription at an annual billing rate. They changed my billing terms, pulled almost $60 from my account in the middle of a pandemic, and when I asked for an adjusted refund with the months used deducted, I was provided with a screenshot proving I had been using my account and that these were terms I agreed to. I think it’s beyond sneaky to offer a free month and slip in a complete change of contract, and then do everything in your power to keep someone from recouping their losses. I enjoyed Shudder and would have continued to subscribe on and off as I had been doing, but once the annual cycle is complete I’ll be continuing my crusade to let everyone know this company cheats its loyal customers out of large chunks of money in the most desperate of times..Version: 4.0.2 (425)

Great titles but forget any support for Chromecast!I really want to love Shudder. They have great movies and tv shows available to watch but unfortunately chromecast hasn’t been working with it for some time now and if you want technical support or even for Shudder to acknowledge any issues, forget about it. I wish they would do better because this could be a great service..Version: 4.0.6 (478)

FreezingHi I downloaded the app as I have seen a lot of people talk about the great horrors on there and who doesn’t love a good horror. So I started watching it and through out the movie I was watching it kept freezing so I would exit the app wait a bit then try continue to watch it but would backtrack 10 seconds then freeze again. Please fix this problem as I have subscribed and would like to put my money to use. Thanks.Version: 3.2.20 (0)

Do better shudderI like all the horror movies definitely a lot more than Netflix but the app does need to improve….Version: 4.0.10 (525)

What are these movies????As an App it’s easy to navigate. Content is garbage though. I was hoping for more classic horror from the 80’s etc. Nightmare on elm st, that type of thing. Pretty much just full of films nobody has heard of. At least three films on their list are not even horror films. Don’t waste your time, support the film makers by buying a film you really want to see rather than streaming crap that they themselves only give a two or three out of five rating..Version: 3.2.20 (0)

Why?There are a few good movies but nothing major. This app is a list of old and foreign films with a few Redbox movies thrown in for fun. When you write a review and it’s not stellar, the review doesn’t show up on the reviews. There are a few gems, yet they are b flicks and very few and far between. Most of the time you watch a movie just to be disappointed. The service works well. Unless you can speak 10 languages or want to read for an hour skip it. I paid for a year so I guess I’m in it. I may cancel soon and they can keep the money. Who knows? Better to just rent a few from companies that don’t cut review or skimp on movies. I looked forward to this app. Now I’m just kicking myself for this decision. I’m writing this because I can’t find a single movie to watch after having shutter for a month. One full month and now I have an app that is as useful as a trampoline in outer space. The scary part of shutter is that I signed up for a year. That’s the first scary thing I have experienced with this app. No name movies most of which have been around longer than my 17 year old daughter. Why can this company not listen to horror fans? This app was made for hipsters and loners who don’t know quality. This is sad because the idea is epic but the execution was lack luster to say the least. There are very few movies on the app and very few worth while titles..Version: 4.0.2 (425)

Never worksOn my phone and iPad I can’t even watch anything without getting “operation couldn’t be completed metadata blah blah” insane, I wouldn’t pay for this after the trial if this is how it works…or doesn’t rather.Version: 4.0.9 (504)

A jokeI’d give this no stars if I could,I thought this would be a good little app as who doesn’t like a movie night specially horrors? I downloaded it with a free trail to see how it was,I couldn’t find anything I wanted to watch so I wanted to cancel my account as I don’t use it but I’ve emailed multiple times now with no response or help but the company are still trying to charge me just under £45 everyday,there’s no contact number to call and the support page can’t be found.Version: 3.2.16

Great app, bad customer serviceSo it took me way too long to notice this. But I received a notification that my card was declined. No big deal because I recently changed the address on the card and must have forgotten to update it. However when I went to look at my bank statements I saw that I was being charged through my iTunes account and on my debit card as well. When I reached out to customer service, Julia is apparently the only person in customer service, she just kept giving me the same answer “which subscription would you like to keep?” Well Julia there is only one subscription but I am being charged double! Then she sent me a link to cancel the iTunes subscription! I want my subscription, I just want someone to tell me why I have been paying double for almost a year. How do you even sign up for two accounts!?! Wouldn’t your system alert you to the fact there was two accounts with the same email. I am just amazed at how unhelpful they are..Version: 3.2.8

Would like to see more popular moviesIt, Halloween, Friday the 13th. Some more popular 70’s to 2000’s type films! The classics!.Version: 3.2.12

Not really that goodWe had about 1hr issue trying to sign in as it kept saying my account was not valid. Even though my password and Email was correct as I had it downloaded on my phone. We watched about one movie and looked through the rest. The movies was not even remotely to my standards. I feel if you add more “classic” horrors to it you’ll gain a lot more Subscriptions. Other then that it was okay, can’t really talk bad about it as did have horrors just not the kind of horrors I expected.Version: 4.0.0

Cannot cast to chromecastFor a couple of weeks I have been unable to cast using chromecast. Have reinstalled both apps but still not working. Your app seems to be getting worse!.Version: 4.0.6 (478)

Paid for a year, asked to subscribe?!!Last night I paid for an annual subscription after having been a monthly subscriber for years. Upon settling down with my partner after a long day of work, ice cream in hand ready to watch our weekly Dragula...NOTHING! Shudder asks us to subscribe?!!! AGAIN?! After I was charged 65$ on my visa and the account says I need to update my subscription to watch and that it will renew on November 2nd 2022?! Also yes, I opened a ticket with customer service....... Still waiting..Version: 4.0.6 (478)

Worst experienceApp advertises free preview. I install the app and subscribe. Every time I tap on something to watch, the app tells me that I need to subscribe yet the pop up window tells me I’m subscribed. I sure bet once shudder has debited my account the movies will start working but not until then. Even the iPhones subscription list shows that I’m subscribed and should have one week free preview. What a joke! This application is being ripped off of my phone post haste! See ya!.Version: 4.0.6 (478)

PointlessWhy not just make it an app like netflix or neon so we can actually view the content instead of limiting it to apple, google play or Apple TV. I can only view it on my phone so I don’t bother watching anything....Version: 4.0.0

Meh…It doesn’t work with chrome cast. I got it for Dragula and was hoping that I’d find something interesting to watch on it but…. Naw. Cancelling after the season and back next season..Version: 4.0.8 (498)

Stream qualityI’ve been subscribed for a couple of years and I feel as if the quality has dropped massively, for example, constant buffering on streams, it’s like watching a slideshow, I’m better off watching some bootleg internet copy for less buffering. Secondly, airplay doesn’t work for me at all (may just be me). Hard for me to hate because I used to really enjoy your service. Sorry..Version: 4.0.0

Would be good if the app actually workedThe content and selection are great but that app is virtually unusable. First move we watched caster on to the tv just fine but after that nothing would cast anymore. Deleted the app, not paying for something that doesn’t work properly.Version: 3.2.20 (0)

Doesn’t workI bought a one month subscription through iTunes. It never worked. I tried to contact iTunes, who said I should contact shudder, which I did. Here I am after over 2 months and still no help was given. They asked me for proof and details which I had already provided and then did nothing. I was literally robbed about 5£ and didn’t see any content. Very disappointed.Version: 3.2.18

DisappointedShudder is something I seen advertised on Facebook & i decided to check it out . It has a TON of great titles nonetheless. But here’s where I become super disappointed. I have signed up and subscribed for the monthly payment due to the great that it offers. However , I attempted to stream it on my tv to watch some movies with friends and family and was not able too because that is not a feature that the app allows . It’s actually a restriction. So shudder is only usable on your mobile device . No where else in your home unless it’s on a phone or an iPad. As everyone does not have one of those either . Needless to say my usage for Shudder went from a 75% to a 5% witching the first week . They should really considering removed tv streaming as a restriction I think it’s dumb for the result I’m sure they were looking for. Thanks.Version: 3.2.16

Fraudulent jerksUpdate: they got back to me so I decided to give them another chance. and all their suggestions didn’t work. Now I guess I’ll have to wait another month to hear from them. Ridiculously poor customer service, web design, and functionality on streaming apps. I stand with my original review, this app is garbage. Original review: Shudder has blocked access to the app and website from my account but continues to charge me for the membership. Several emails to their customer support people who have no clue what they’re doing, and I got one response that suggested I cancel and resubscribe (which doesn’t work) then they checked out without another word or any actual assistance. You do NOT need this app. There are multiple free movie apps with the same content, and better design, that aren’t so aggressively user-unfriendly and don’t require you to have an account either. Do yourself a favor and ditch these clowns..Version: 3.2.18

Disappointed with selectionI mean when I think of a streaming service dedicated to horror movies.. I kind of want to see the basics of horror movies, for example Nightmare on elm street, Halloween, & Friday the 13th etc but for us poor uk residents it seems like a big no no!! I have found a few decent movies amongst a lot of rubbish titles but I won’t be going beyond my free trial. Cmon!! Shudder get with it!! We all need more than this it’s an insult to genuine horror fans!! Plus we’re all in lock down here. Update it and you may get some subscribers..Version: 3.2.16

Huge scam!!!!!If I could give this company negative stars, I would. Everything was fine with them until I tried to cancel. They ignored my emails to cancel and then proceeded to charge me 3 payments, that I never agreed to pay, in the same day right after another. I emailed them about the charges and didn’t hear back again. I tried to contact them for 3 weeks before I gave up and went through my bank to dispute the charges. They took over and had to go so far into canceling my card because the payments started going through. I had to go for 3 days without my debit card because I couldn’t get through to their horrible customer service. I finally sent them an email telling them how upset I was about the whole situation and how my bank is disputing with them, and they replied two days later only asking to cancel the dispute and they’ll refund the money. They didn’t bring anything else up; it seems like they were only worried about the dispute with my bank and not the issues I’d been having. Seriously the biggest pain I’ve ever been apart of and I can only hope that this review will save people from having to go through the same situation I did..Version: 3.2.11

UnusableApp crashes constantly in the middle of the video and it doesn’t remember where ot stopped. Also, the app can’t seem to remember subtitles settings..Version: 4.0.9 (504)

I am very disappointed.I’m thinking I have no choice but to cancel my trial. No matter what I’ve done this app force closes on my iPhone. I can’t get through the first 2 minutes of a title. Let alone a whole movie. Very disappointed because it looks like such a great app and I was so excited to subscribe. It’s definitely right up my alley so I’m a little 💔💔😞😖😭 meh. Please fix ASAP so I can give more stars and keep my subscription!!!!! UPDATE: I’ve got it to work. However I’m extremely disappointed in the fact that you guys do not have subtitles. At the point of development I feel subtitles should be standard. Also your selection of horror flicks is a absolute joke. Do better. I gave one more star because at least it kinda works now. However I’m extremely disappointed and would never pay for this crap..Version: 3.1.1

App is brokenI’m not the only to complain and shudder is currently aware of the issue but it’s been weeks and even after an update it still doesn’t work on chrome cast from iPhone.Version: 4.0.7 (492)

Great contentThe content is great but the app needs a few fixes. It has problems finding Chromecast and then it disconnects with chromecast so it keeps playing on tv but you can’t pause what you are watching. Attempting to reconnect doesn’t work so I’m forced to start a different chromecast streaming app to remove Shudder from the TV. Also it doesn’t resume from where you were last watching. If you fix these then 5 out of 5 as the yearly subscription is great value..Version: 3.2.20 (0)

Absolute SCAM!! BEWARE. Can’t cancelI subscribed for a free subscription, but I just didn’t really have time to use it. So I went to cancel it before it charged me, and then I was offered a one-month extension. So I decided why not. Little did I know when I accepted it, that they charged me $60 that very day. I noticed it a week later, and tried to cancel and open a dispute. Instead of answering my ticket they just closed it out and told me there was no problem. I have tried over and over and over to cancel my membership, but it keeps saying that it’s still active. When I contacted the company they didn’t even seem concerned at all that I have been wrongfully charged, and that I couldn’t cancel my subscription. They just kept telling me that I can’t just delete the app to cancel, which I didn’t. I’m not an idiot. I even provided a screenshot of the confirmation. The company is awful, and completely incompetent. I dug through the reviews and saw this has happened to a few others. I was able to dispute the charge with my bank, and get a stop payment. With zero help from the company, who I cannot believe is owned and operated by AMC!! It just blows my mind you’re not even able to successfully cancel the subscription, that is the scammiest part about it..Version: 4.0.0

App is broken and they are crooksI was enjoying the first 40 minutes of a movie before the screen turned black and wouldn’t load anything, I deleted the app and re downloaded it and it’s still not working, I also signed up for the free trial and they took 50$ anyways..Version: 4.0.9 (504)

ShudderNeed more selection,don’t keep changing the pictures on the movies , you are trying to trick people into thinking there are new movies when they are the same old ones..Version: 3.2.8

AwfulY’all should just pack it up cuz I can’t sign into my old account to save my life and so I create a new one and you have to have a subscription, I can’t even preview what movies are available before purchase. Just know that I’m praying on shudders downfall..Version: 4.0.13 (545)

Great service but buggy appAudio and video can fall minutes out of sync, items are difficult to add to and remove from list, and it keeps logging me out. Good content though..Version: 4.0.3 (443)

Not worth the $$$$Many of the movies shown on this app can be found for free on PlutoTV, Crackle, or TubiTV. The original programming such as Creepshow only drop one episode a week to trick you into subscribing longer. Reputable subscription apps like Netflix drop the whole season at once and don’t need to rely on such shady business tactics to keep people subscribed because they provide consistent quality content. The Premium live Shudder TV is a joke because they stream the same movies everyday of the week at almost the same time every day because Shudder cannot be bothered to update the programming schedule. I was also offered a free T-shirt to resubscribe, which I did, and never received the shirt. I was hoping to find horror anthology shows like Tales from the Darkside, but it’s no longer on the app. Very disappointed with what once was a very promising Shudder app. There are also no subtitles and that’s terrible..Version: 3.2.11

MehI downloaded this app cause I’m obsessed with horror films and thought it was a great idea the app itself runs fine don’t pause during films however the films are so boring and unheard off which is pointless paying £4.99 a month for movies that are boring 10 mins in wouldn’t recommend.Version: 3.0.6

Meh.Some of the movies are so good! but theres not enough on there to justify paying it. If shudder had monthly updates with lots of classic horror movies then I would keep the subscription. (Also dont make a documentary explaining the cursed movies and then not have them on the app to watch.. thats just dumb).Version: 3.2.18

I love Shudder but it’s ridiculous that there is still no Closed Captions on Apple TVI love Shudder, but I hate it on Apple TV. There is no Closed Captions, I cannot watch Shudder TV because there are no way to add captions. Every other streaming app have them by default, I don’t understand why. I mean, Shudder on my iPhone and iPad have the subtitles on by default, even on my Roku, the Shudder app has the subtitles on by default. “When I say on by default is because I enable the English subtitles in the settings so every streaming app has English subtitles by default. I wrote about this issue almost two years ago and supposedly they were going to send my request to the developer. I love my Apple TV, but I have to watch Shudder on my Roku when I’m at home because it has subtitles enabled. I’m giving one star because it’s been years and it’s not hard as a developer to enable the subtitles if selected from the Apple TV Settings. It’s lazy from the developers and every streaming app has it enabled..Version: 4.0.6 (478)

Can’t find where to cancel subscriptionAs far as I can see there are plenty of decent things to watch here (no top 10 horror movies unfortunately but I’m sure there’s something decent for you to watch) but I personally couldn’t find anything I wanted to watch so planned to cancel my subscription however I cannot find anywhere on how to do so. I emailed asking about it but never heard anything back and I have now been charged twice. I warn you if you are not looking for famous horror movies and are just looking for something new to watch and you’re planning to watch enough to pay for this then go for it but if that’s not what you want DO NOT get this app..Version: 3.2.18

Don’t subscribe to the App StoreIf you subscribe through the App Store you still can’t use it and then you have to go spend more money on the website to subscribe.Version: 4.0.9 (504)

Don’t waste your timeWas constantly unable to play anything due various errors, couldn’t access my account information and although they managed to bill me the support team just couldn’t or couldn’t be bothered finding my account despite me send copies of information including the apple invoice with all my info and there info on it , don’t waste your time.Version: 4.0.9 (504)

Annoyed asfCant cast to play on my Tv . The only thing that can play on the tv through th phone app is the Trailer, but not the movie. I honestly dont get it. Fix this please as im a huge fan of horrors..Version: 4.0.9 (504)

ChromecastThe chromecast connects and then when you start the video the option is gone and it plays on the phone instead..Version: 4.0.7 (492)

Stream to tvIm having issues streaming to the tv. The app will allow me to stream trailers but when it comes to shows or movies, it goes to stream and then quickly gets out of it. Also had issues signing up. Signed up with apple subscription and it still told me i had to sign up. It needs a lot of work and bug fixes.Version: 4.0.0

Technical issuesI can’t pause it. So I have to stop it and then go back and fast forward to we’re I left off. Pretty annoying. Otherwise enjoying. Or though I was expecting more content..Version: 4.0.0

If you like low budget horror films!Lets be frank... this is not the horror channel you’re looking for. It’s lacking all the horror franchise that you would expect, and apart from a handful of highlights, all the films are low budget titles that you would have never heard off before. I bought a sub for Creepshow, but was really disappointed in the series and the overall channel. Maybe in a few years it will be in a better place, but for now, it’s not worth the sub when other’s have a vastly superior horror selection..Version: 3.2.13

Apple TV losing show progressUPDATE: a few years later, it seems like the movie progress issue is somewhat resolved, but now a new more aggravating bug keeps popping up on the Apple TV app. Thanks to Shudder TV constant streaming if I minimize the app and come back later the audio from the Shudder TV always steaming overlays whatever I put on from my list. And I never watch the Shudder TV feature. I didn’t sign up for that mess. I have to shut the app down and restart it in order to fix the issue. Two stars just because other features were pretty consistent. This is really aggravating. Apple TV keeps losing my movie progress so I have to fast forward on almost everything I leave in progress. Even if the device is refreshing the app due to memory management house cleaning the movie progress shouldn’t reset. Other streaming apps do not have a problem like this one..Version: 4.0.15 (559)

Clunky app2/5 App itself is extremely clunky and difficult to navigate. The version I have, for iPhone, has no way to search for content other than endless scrolling. Unbelievable to find no search ability. Also, when playing a movie, the wrong screen was enabled, leaving no way to track through the movie. The only way to restart was all the way back to the beginning. Amateurish and unbelievably poor considering the usability of other apps. No excuses, I won’t be subscribing..Version: 4.0.11 (531)

Can’t watch any videosDuring the free trial every time I try to watch a video, I’m directed to sign up for the free trial, which I already have of course. I have deleted the app and logged in and out which hasn’t helped. I am now cancelling my trial, not paying for a membership and deleting the app. Thanks shudder but I never hav problems with Netflix.Version: 3.2.20 (0)

Love the Shows but Some Technical DifficultiesI really really love the shows on Shudder; there’s a really good mix of different styles of horror and horror-adjacent shows. I especially love their curated collections. I also like how you can write reviews for shows. I wouldn’t recommend this app to someone who is intending to ChromeCast to a larger screen. The app doesn’t seem to be capable to cast. The only way I’ve found to cast is if you cast a computer screen — but that gets very glitchy very fast. There’s also some issues with episodes loading. If you click on a show the episodes might appear for a second, but then quickly disappear. Maybe it’s something wrong with my phone, but I’ve been experiencing this since I got it a month ago..Version: 4.0.7 (492)

App is terrible!!!!There are a few things that need to be addressed with how poorly this app works. Very disappointing. Content library was unimpressive as well..Version: 4.0.6 (478)

Worst app everLet’s just have the episode list not load, constantly play the first episode and then have the member reviews show up and spoil the finale of a show!.Version: 4.0.8 (498)

It was a good app until it stopped workingI was an early adopter and have had this app since it first rolled out, and everything was great. The original programming was cool, and it was nice to find obscure titles that aren’t always on other streaming services. I renewed for a year about a month ago, and then suddenly the app started telling me that I needed a subscription to watch anything - even though I had paid up through August of 2021. I was running the current version on my iPhone and Apple TV, but still hit the paywall even though I paid. I submitted a trouble ticket to Shudder, but never got a response. So finally I just submitted a refund request through the Apple App Store and got my money back and deleted the app. Kind of a bummer, because I liked it, but if I’m paying for something I can’t use, it’s worthless..Version: 3.2.20 (0)

SlowIts very slow for some reason?.Version: 4.0.15 (559)

Sadly...I really like the channel. I subscribed after the free week and I'm in my first paid month now. But on iPad Pro it just constantly crashes when trying to restart a programme if ever you have to pause or restart at another time. Sadly I'm having to reconsider whether to continue the subscription due to this..Version: 3.2.18

Great concept with films however cancelled subscription because no PS4 or ps5 appI watch the majority of my content through my PlayStation... And the fact there being no PS app in 2021 despite them saying there was an app in development from 2019... Is why I cancelled... I'll re-subscribe when they actually do something with the money they are making.Version: 4.0.5


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