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Lululemon App Complaints & User Negative Comments 2024
Lululemon app received 75 complaints, negative comments and reviews by users. Have you ever had a bad experience using Lululemon? Can you share your negative thoughts about lululemon?
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Lululemon for Negative User Reviews
✓ How can this app get more than 4 stars？It doesn't make any sense. I barely give any negative comments on social media, however this app is absolutely bad! There are so many bugs in the programs, especially for the on sale items. You can never check the sizes easily, and what even the Asian size mean? I guess I will never understand! Today I couldn’t check out for a normal item cause it said my phone numbers were not suitable for the format! What? If this app is designed for people who don’t want actually use this app, then yes it should get 5 stars! Well done, this app is not working at all!.Version: 3.15.4
✓ Worst Customer ServiceAfter waiting on hold 40 minutes and getting cut off and telephoning back and waiting on hold 50 minutes and Kevin cut off I went to the store to return a pair of women’s leggings that were sent to me arbitrarily by mistake. The store would not except them. Now I’m in for three hours of my life that I will never get back. I called again the next day and they tell me that it is up to me to obtain a shipping package and download an email, print it, fix it to my supplied transport package and then take it to a FedEx or arrange to have FedEx pick it up for me. Imagine a company that will not except back at a store an item that was incorrectly sent to someone. It is beyond frustrating trying to do the right thing. I i’m still waiting for them to contact me like they promised. I never bothered to send me the label to print out at my expense. Hi I am very frustrated and upset and I think I’ll just sit on this product of theirs until they straighten out their priorities.Version: 4.35
✓ Continual issuesI deleted this app a while ago because when I tried to add an item to the cart it wouldn’t register and say my cart is empty however if I carried on pushing “add to cart” it would bring up an error saying “you have reached the maximum amount for this item” but my cart would still say empty. I re-downloaded it because I was sick of using safari to scroll through the website. And now it’s not letting me log in to my account, and won’t tell me why? It also won’t let me create a new account. Such a shame as I buy from lulu quite frequently and it would have been nice to be able to use the app..Version: 3.7.4
✓ Didn’t workNo good.Version: 6.19.97
✓ No order cancellationYou can’t cancel an order minutes after purchasing. I bought $400 of merch, and realized that it auto filled the wrong shipping address (in a state 2500 miles away from me) the second I hit the button. I figured it was not a huge deal because I’d just cancel and start over with the right address, since it had only been seconds since I placed the order. Nope. You can’t cancel orders at all. I try to call customer support and it’s literally just FAQ’s, no people. I try to chat with customer support and it says I’m 18th in queue etc all the way down to 1 and then it jumped up to 355th as soon as I got to 1. This is an absolute joke that such a massive national brand can’t have customer service or allow order cancellation seconds after placing the order (before anything is even pulled from their warehouse shelves) I guess I just blew $400 I’ll never see again. I will never be buying from Lulu again, Vuori has better quality and much better customer service. Even Nike is preferable IMO..Version: 3.15.2
✓ AppI have been a huge fan of Lululemon for almost 10 years, but the app needs a lot of work. It glitches quite often and items disappear from your cart or at the point of sale, there’s an error that something is missing when everything is filled in correctly. It seems to happen most often when there is a delay in starting to add items to the cart but getting interrupted and not getting to finish it at that moment. When you return to complete it, and yes for me sometimes it could take a couple days to get back to it, the cart is empty and I have to start over trying to remember what was there. I’ve also found that if my stuff still happens to be in the cart after a delay, a glitch inevitably causes some type of error when attempting to checkout. I’ve tried checking for updates, etc, but still seem to have these issues often. I hope this helps because I love having the app, but it does need some work..Version: 3.5.3
✓ HorribleJust does not work..Version: 3.8.0
✓ Won’t work at allI’m a long time regular buyer of Lululemon so disappointed that the app won’t work! Had the app a while ago and then deleted as it wouldn’t allow me to add to cart. When I’ve gone to reinstall now it won’t even let me get passed the front screen.Version: 3.14.2
✓ Wanting to love Lululemon but struggling!!!I’ve been purchasing Lululemon leggings lately and have bought almost a dozen in the last two months. Every pair fit so different and vary in materials. I recently returned a pair that had cross stitching on the side of the leg that was completely coming apart. So happy I never removed the tag. They were close to $140 and now I just saw them on “we made to much” for half the price. Another pair I just wore are balling up between the legs after an afternoon at the zoo and maintained water droplets the entire day after I washed my hands in the restroom. No more pink for sure!!! I’m just not convinced the legging products are worth the price. Sorry, I want to love the leggings but so far I just enjoy the great staff at my local store!.Version: 3.7.3
✓ Unstable AppApplication is consistently freezing and then stops working. Annoying, very annoying..Version: 5.9.160
✓ Once purchased, email came back saying purchased cancelledIt.Version: 3.15.2
✓ Please fix thisEvery time I open the app and tap at the top for men. It will always switch back to women. I have to retap men again to browse men section. And while I am going through each sections of products, the app will automatic switch back to women section. It is very frustrating especially when you try to find other products to match what you just saw. It would be great also if you can have preferences setting in user profile to always remember which (women or men or etc) they prefer to see as default. I also find email marketing is not targeting just what I prefer to see. I like lululemon products but I don’t need to see email promoting products (women clothes) everyday that I will never buy. Lately I been deleted email before I even open it. I don’t wanna unsubscribe it just yet. Thank you..Version: 3.8.2
✓ BADLululemon stole my money and killed my dog they took forever to restock and now i’m poor and sad them not restocking caused me deep depression and now i need help all because of this website. do NOT download.😾.Version: 6.14.71
✓ Won’t sync to my accountFor weeks the app has been unable to sync to my account when I am trying to check out on the app so I keep putting off making purchases because it will get stuck cycling trying to sync and is yet to be successful..Version: 3.8.0
✓ Please fixWon’t let me log in anymore. Very frustrating!!!!.Version: 3.7.5
✓ Amazing clothing, terrible app.The app doesn’t show all photos, occasionally advertises a price for a product then once you click on it, it’s only a specific size/colour that’s not shown in the photo, doesn’t let you click next..Version: 3.12.0
✓ No jackets to match leggingsI’m a super matchy match person. All the legging colours are awful!! I can see the marble grey/white but only in 21’ not 25” or more! And I live in the define and Nulu hooded jackets! And of course nothing matches! So frustrating!! I own a lot of Lulu and own a lot of black! Bright colours look awful on me. I would really like to see some muted colours that are awesome! And jackets that would fit!! I’m a 14/16 and would love a dance studio jacket….or another Nulu jacket! Or the jacket in a 16 of the unicorn pattern?? But you never make enough or replenish larger sizes!.Version: 6.14.71
✓ Short of productionWhy the products are always short of? Disappointed. Have to find other brand..Version: 6.17.48
✓ Need store inventory checkPlease bring back the store inventory search function. That’s the only reason why I got this app..Version: 3.16.0
✓ Needs more workFix bugs, overall stability of the app not the best. Search functionalities need to be improved, especially when searching for availabilities for a particular store location..Version: 6.22.92
✓ ErrorThe adding to sum my cart is way off. Something is wrong, did update, restart etc noting works. The calculation is nearly double..Version: 6.23.111
✓ Item never deliveredOrdered an item that was never shipped to me. I contacted their support and was assured I would get my item as I bought it on sale. Soon after they told me they would refund me and I told them I did not want the refund and that I wanted the item but was told that I would get the item even after I had a refund. They told me the problem would be resolved after 4 days so on the 5th day I email them back and asked about my item and as a response they said I was refunded so I would not get my item. I was lied to and scammed out of time and money, what a poor way to run a business by scamming your customers because you over sell an item, most companies don’t sell what they don’t have and lie to costumers when a problem arises!.Version: 5.50.70
✓ DisappointingReally disappointed with this app. Cannot login to my account!!! So it means I only can go to the website to login to my account every time I want to purchase something! Besides the stock is showing incorrect on the app as well! If you check out the website, it said sold out, however, it showed the stock is still available on the app! 😤.Version: 3.12.1
✓ Please fix !Any time you move an item from your bag to saved for later … the picture & your place on the screen jump around for 3-5 seconds. I end up spending a lot of time waiting for it to correct..Version: 6.14.71
✓ I love lululemon, just not their appItems show as available, you can put them in your cart, but when you go to pay it says item unavailable. So disappointing, especially when the items are ‘online only’ you expect the app to be up to date but there seems to be a large delay in the app reflecting what is actually available. Please fix this issue..Version: 3.12.4
✓ Cannot create an accountThe app is not letting me create an account, support team hopefully can fix this problem..Version: 3.7.3
✓ It’s THE BEST BUTThe stupid password won’t let me change it so now I. Locked out of my account bc it wont let me in but other then that it’s ok.Version: 6.17.48
✓ Worst customer serviceI ordered an item from the app for Christmas recently and it got “delivered” according to the email they sent me although it was never actually even delivered. I tried calling customer service but phone call wait times are ridiculous, and the hours are very limited. I’ve sent the same exact email 3 or 4 times to customer service in hopes of getting an actual response and cooperation about sending a replacement for my original order because I have yet to receive hardly any help regarding this issue. I’m very frustrated at how over complicated it is becoming for anyone to help me just get a simple replacement for a package that was never even delivered. The customer service is ridiculous, not to mention the very limited customer service hours that they’ll even respond to a call and/or email. You can’t even cancel an order from the app or through email after the guest service desk help center is closed because no one is there to help you “cancel the order”. Someone should be available 24/7 or at least make an option to cancel an order after hours available because if you place an order, they give you 60 minutes to cancel your order but oh crap you’re screwed if you place the order after hours and order the wrong size or color and try to cancel immediately after doing so...because they’re not open until morning to help you cancel and by that time, they won’t even cancel it because it’s passed 60 minutes of when you placed the order.Version: 3.12.2
✓ Misleading app and arrogant companyI was told by a store clerk that I couldn’t have my jogger pants exchanged for a different size because my purchase online was a “final sale”. Yes the item I purchased is 30 bucks off the original price of $120, but the app won’t display it is a final sale on the product page. It actually said “free shipping and rerun” on the product page. The clerk took the patience to explain that one needs to see that “final sale” legend with the fine print on no return when you proceed well into the payment stage. I think a neat trick would be to mark off all items by 1 dollar and then everything will be no return and no exchange. What’s infuriating is that they have the size I wanted in the inventory. I dialed the customer hotline and was put on an indefinite hold to get the privilege of speaking to an “educator.” If you are puzzled, that’s how this company call their customer reps. I had to hang up and throw away the pants because it’s simply not worth it. You know a company is fundamentally messed up when they call their sales rep “educators.” App deleted and won’t buy any item going forward. Good riddance..Version: 3.18.4
✓ App unreliableLove the products but the app is very disappointing. Can’t log on to my account using the app but web browser is fine. Products that aren’t available/ sold out on the web browser is showing as available on the app. Can’t scroll across to see all the pics on many products..Version: 3.12.1
✓ Constant problemsHaving an app in supposed to be convenient when you don’t live near a lululemon store to shop in person. The past 3 times I’ve went to order online I get an error message that my order cannot go through. I’ve done absolutely everything to try to fix this and I’ve contacted technical support and nothing works..Version: 6.17.48
✓ App issuesUsually love using the app as it makes shopping with lululemon so easy! However have experienced a number of issues from not being able to finish an order at checkout to now not being able to log into my account or request a password reset. Very frustrating as I’m a frequent user of the app!.Version: 3.7.5
✓ Can’t log into accountSo annoying it won’t let me log into my account. This used to be an amazing app, please fix this problem!.Version: 3.7.5
✓ In Store vs Online ApplicationRecently discovering this store over the summer I quickly fell in love with the brand and all of the products it had to offer. Not only that coming into the people were always very helpful and helped me find everything I was looking for, including the style I preferences, and the correct size proportionate to my height and waist size, which helped me out quite a bit! Switching over on the app, I figured it would be a breeze to scroll through the catalogs and find what I want and have it shipped to my house, this is what I initially thought. However, from my personal experience it was a little more difficult and actually the online experience is much worse than in person. When purchasing in person, all the shorts I had were great quality, went through multiple washes and stretched quite a bit and never made wear and tear till months of excessive use. On the other hand, when I’ve purchased online with or without this account, the life expectancy of the products I buy especially the Pace Breakers 7” or 9”, the logo would seem to fade within the first week of it hands on, the top of the strings would fall apart and crumble and the inseams would be too tight and have some parts poking at my sides when running or doing any form of exercise. Sad how great the quality product can be but for some odd reason the phone application I don’t recommend for almost Lululemon enthusiasts..Version: 3.7.1
✓ Hypersensitive when scrollingThere seems to be a recent update that is annoying. As I scroll through it picks it up as a click on the product And then takes me to the product every time which is quite frustrating actually..Version: 6.19.97
✓ Love the apparel & customer service, BUT...It’s beyond frustrating when I get a message introducing new apparel, and when I go online to purchase an item, it’s sold out almost EVERYWHERE (online and in stores). How “new” is it exactly when everything in small sizes are sold out? I really like the real-time inventory check on the app, but the desk top version leaves something to be desired. It seems that not all Lululemon locations are represented, or show stock availability. I went on a wild goose chase trying to find the Align II pant 25” white, in size 4 only to come up short each time. What would be SUPER helpful... if there was a way to be alerted when stock gets replenished. I’ve been trying to find long, white leggings for the better part of 2 years and I keep missing the boat each time. Sales associates in the store couldn’t even tell me how often new stock comes in. “Whenever distribution sends us stuff.” I guess it’s just not meant to be..Version: 3.7.5
✓ Use to be better.They did an update of there web site and app and they both use to work a lot better. Please bring back the old version..Version: 3.12.2
✓ Lululemon robbed meI got a $60 lululemon giftcard for my 16th birthday from my friends, and could not WAIT to spend it. on the giftcard, it said to enter it into the app to prevent losing it. so, i downloaded the app and entered the giftcard, and exited and reentered the app to make sure it was there. it was. i threw the giftcard away, only to discover a couple of days later that my $60 credit was nowhere to be found. and with my luck, there were no receipts, card numbers, or (according to the lululemon person that answered my online question) there was no record of me even entering the giftcard. so now, do i not only feel bad for my friends spending $60 for nothing, but i am extremely disappointed that i never got to spend it and that lululemon got away with another fraud. like they needed any more money anyways. 😒.Version: 3.15.1
✓ A lot of bugs recently and never got fixedFirst, I have not been able to place any orders on this app for many months. Always encountered issues. Second, recently whenever I log into the app, lululemon would send me an email confirming my access updates?? So if I logged in 20 times in a day to check things out, I would receive 20 emails. In the beginning I thought my account was back so I had to change my password many times. Customer service said to delete the app and reinstall. I did that and it only helped for a few hours. After that the problem persisted. All of these are beyond my tolerance. Lululemon really need to pay their software developers better, perhaps hire a stronger team, and make this app actually usable. All these problems are impacting your sales numbers..Version: 6.22.92
✓ When, wHen, WHEN?Been waiting for at least 18mths for the ‘favourites’ list to be fixed, and hope it is each app update, but....no. If an item on your favourites list sells out, you cannot un-favourite it, or see or read what the item even was. I now have 93 blank ‘favourites’ that I cannot delete. Also, please add material/fiber content and description; it is not present in every item, or only describes the ‘Lululemon fabric’ and not the specific fibre content including percentages, like it does on the actual item tag. I have found that I am either a size 4 or size 6 in your leggings depending on what the fabric is, but if I can’t tell what it is, I can’t order the correct size. Also please bring back customer feedback for each item, this actually helps the rest of us to order the correct item/size/fit the first time around. I just don’t order anything that that is not described adequately, which is most things now. I have the same problems with the website now too. Lululemon, you are losing out on my online money. P.S, I have been a bricks’n’mortar customer for 15yrs..Version: 3.15.4
✓ App malfunctioningFrustrating that every time I try to return to the search results after browsing a specific item it goes back to the top instead of where I was..Version: 5.28.97
✓ Nice app but a few bugsThis is overall a nice app, but still have a few bugs. Eg. If I put something from the we made too much section in and leave the app, when I come up it shows up in the cart as full price again, unless I remove something. Then, everything would show up as its sale price again. Also, i’d love if I can click at the stuff in my cart to reach its product page again, just to double check reviews. Another suggestion, is that I can’t sort the reviews like I can on the mobile website. Finally, a minor suggestion is to put aggregate an overall sizing/fit recommendation somewhere, so I can see if I need to size up or down for a certain item..Version: 3.4.1
✓ App is a jokeYou are loosing a long time and prolific customer. Your app has been glitchy for some time and I've resorted to using your website. Over this holiday season both have been unreliable. They aren't saving guest profile information and not processing payments. Over Christmas the only payment it processed was through PayPal. I've reached out to your company through site feedback and received condescending cut and paste responses. You should read my entire message or look up my account information. Yes, I've already made sure my address, billing address, credit card numbers are correct. I've retyped them even though they're saved to my account. I also have plenty of funds available on the cards I've tried to use! Your app isn't even recognizing your own gift cards! Between blatant borrowing of design inspiration from your competitors and your rapidly declining customer service, your company is quickly becoming a joke..Version: 3.7.3
✓ OrdersI have placed 2 orders from Lululemon in the past 2 months. The first order over $200 worth of merchandise and the second placed on Thanksgiving day with $398 worth of clothing. BOTH Orders have never made it to me. I live in Staten Island Ny not some obscure place., I have reached out to LuLu to track the orders the original, and now the latest which was placed over 12 days ago and they have had to cancel both orders. Both times told me that they don’t know why they have not shipped out. I get a message from their website that says , awaiting carrier pick up and ticket created and that’s as far as it goes. The first time a representative re-ordered the same merchandise for me and the same thing happened. I never got it the second time either so now third times a charm this has happened again.. so obviously there is a problem in their warehouse. If you are planning on placing an order for Christmas, it will be on a wing and a prayer that you get your order before Christmas or if at all. I am completely disappointed in Lululemon and I will not be ordering from them anymore after I use the rest of my gift card they had to put some of my original balance on. They need to do better!.Version: 5.46.113
✓ BuggyLove the brand. The app can be a bit buggy at times.Version: 3.7.3
✓ Don’t buy eGift card everHorrible experience. Bought 2 100$ gift cards for my nieces thinking it will get delivered immediately. Spent several hours trying to reach someone from support no luck. Emails are not responded after 5 biz days either. Finally was able to talk to someone usinb apple messaging just to learn that egift cards are processed by 3rd party and they can’t help. So why the hack you don’t put the 3rd party contact in your email confirmation not to waste everyone’s time?? 3 rd party promised to provide update within 24 hours, and yet no email or call back. It’s a joke… don’t offer this option if you are not ready to handle this properly. So 5 days later or purchase, no eGift cards no emails back from support..Version: 5.50.70
✓ Missing itemsI ordered 3 items for my son for Christmas. When I opened the packing envelope, only 2 items were in the package. Looked at the slip thinking maybe the joggers were shipped separately, but nothing was marked. There were no joggers in the package. Called customer service and she assured me that someone would be checking into tracking the item and would call me. No one has called, no emails, and three texts sent only to receive a generic response that the current text volume was high at this time! The closest store to me is 1 1/2 hours away and they have limited stock. I never have much luck there for size/color options! Therefore, I order online. But I think I will be shopping elsewhere. For the cost of the product, you would think their customer service would be better! Anti lulu.Version: 3.12.2
✓ Lessens shopping experienceI wish lululemon would finally fix this app. It could be such a convenient way of shopping- if it worked. Constantly the shopping cart fills up with products I have either already purchased or removed weeks ago, it refills almost every time I go into the app and having to remove 20+ items so I can check out is bad. The other major problem, and with this company in general, is that there is never a clear amount inventory available, app shows things at stores that are not there and viceversa doesn’t show products that are actually available at stores. Then the different payment options disappear constantly, sometimes the app reverts to a previous interface and bugs out. Overall a bad app..Version: 3.18.3
✓ Disappointed in the serviceI don’t write many reviews. but when things are crazy stupid I have to say something. I have made several purchase of the men’s abc pants recently. Really love the fit and comfort. I am actually getting another order delivered on Monday to my house. But today on a trip to Atlanta it turned cold. I am going to a ball game and wanted a jacket and jogging pants. I wanted to pick them up to wear. So I zipped in to the closest store. Placed my order and received confirmation “your order is ready.” When I went to pick up the order the store sales rep said “we don’t sell men’s clothing here, you will have to call “them”. Who is them? Are you not Lululemon? Not making a big scene about this but I drove 20 min. I left and called “them” or the service attached to the order. Look I do online “business intelligence and analytics” for a 3 billion online retailer. The company is a much larger brick and mortar presence. I know everyone has their struggles. But this was not a best effort on your part. But when your online site doesn’t understand a women only stocked store, that is an issue. I really like the clothes but disappointed in service. When I called customer service they were very nice. But overall underwhelming experience..Version: 3.14.0
✓ Can’t use gift cards with discounts anymoreExtremely disappointed. Discounts cannot be used with anything other than credit cards, anymore. Shame on you Lululemon. I get gift cards for birthdays and Christmas, and you won’t let me order using my gift cards, with my discount, unless I turn off my discount. I’ll start shopping elsewhere now… Shame, shame, shame….Version: 6.17.48
✓ ComparisonI would really appreciate a comparison between similar items in the description. Also a little summary of all of the different types of fabric somewhere for reference, please.Version: 6.14.71
✓ Can’t login to account anymore.The app used to work fine for me. Now it won’t let me log into my account of even create a new one. Contacted support about the issue and they said I will just have to go on the internet and log into my account. Hopefully they fix it soon...Version: 3.7.3
✓ OkayHave difficulty completing orders, glitchy! Otherwise decent app.Version: 3.3
✓ Can’t log in. Can’t find my account.I can’t log in. Can we get any more basic than this? How was this version even released? “We couldn’t login to your account.” I tried to log in on a web browser and it worked fine. Seriously guys. Way too much friction in getting people to use your app. Please work on this and test your apps before you release them. What is lulu doing with all of the money we are spending on their merchandise? Let’s improve the experience for loyal customers who are actually trying to give you more business ... you’re making that experience very unpleasant. Also what’s the point of having filters if they don’t work. Again, something so simple and basic is broken. Example, for men’s shorts, I get 68 results. If I apply the “running” filter, I get 1 result. Ridiculous. Where are all of these glowing 5-star reviews coming from? They most certainly aren’t real. I’m tired of seeing all of these big companies gaming reviews and ratings. It’s completely dishonest. There’s no way an app where I can’t log in and where the filters are broken has a 4.9 rating. This is fraud. That’s exactly what this is. Incredibly disappointed..Version: 3.15.4
✓ Gift card troublesGreat way to shop but no way to add my gift card. Purchase made and gift card amount still sitting on my account. Disappointing..Version: 6.19.97
✓ So annoyingOut of all the apps on my phone, this is the most useless. Won’t let me make a purchase. What is the actual point then???.Version: 3.12.3
✓ Mise a jourVous nous empêchez de magasiner via l’app parce que vous faites des mises a jour qu’on doit installer sur notre téléphone..Version: 6.13.68
✓ Glitchy ‘loved’ items listI love being able to scroll through the content and make myself a little list of things to check out in store. However, it really irritates me that I can’t unlike items once they sell out. Now most of of ‘liked’ list are grey boxes, and I have to scroll all the way to the bottom to get to current stuff..Version: 3.7.2
✓ Nothing there for men...Shame.Version: 2.2
✓ Doesn’t workWon’t support older operating system 🤔 even tho it claims it does 🥴.Version: 6.13.68
✓ GlitchingUsed to work fine but for the past couple of weeks it has been glitching and freezing. Downloaded the app again today and same thing .... Wondering if it's a bug fix? Need to shop soon, haha!.Version: 5.14.45
✓ App not working on my iPhone 12 Pro MaxWhen I download the app to my phone it will download no issues but the moment I try to hit “add to me cart” it won’t work. I have updated my phone and app already. I just got this new phone and it’s still not working. What do I do?.Version: 4.35
✓ Mindful MarketingI love the gear and the wearability of it. Just a mindful awareness that your marketing is somewhat deceptive. The front page markets a product with a choice of colours but when you go beyond the front layer of the page, price then varies on colour and size from the marketed price on the front page. It falsely represents price and I think that is wrong..Version: 3.15.2
✓ Lulu lemon hates its customers - only wants $$$I placed on order on the weekend and mistakenly used the wrong shipping address. I caught my error within two minutes of placing the order so I emailed, called, and texted the customer service department to cover all my bases but because it was the weekend no one responded to me until the next morning. Unfortunately, there’s nothing they can do to change the address and when I asked to cancel the order so I could re-do it, they told me no, as it was over my 60 minutes window to cancel. I asked multiple representatives to cancel it and they told me if and when I receive the order, I can take the items back to the store to manually return if it’s within their return policy time frame. No one cares you’re spending hundreds of dollars on athleisure wear. All lululemon cares about is getting the sale. I am confident Nike would have made the situation right to either make sure my shipping address was changed or allow me to cancel the order. Now I have to wait for my order to be delivered to a business I don’t work at anymore and hope it will be sent back to lulu lemon before they will allow me to change my shipping address and/or credit me back the $309 spent of shirts. Kind of ridiculous for a company who prides themselves in their ethical standards. Save your money..Version: 3.9.0
✓ ..Couldn’t login my account!!!!!!!.Version: 3.7.3
✓ App failI love lululemon and buy many products, mostly online. However, the app is dreadful. It doesn’t sync your details between website login and app so current orders that have been made on the website (due to the app not working) aren’t reflected in the app. Current stock levels are ALWAYS wrong. Add something ‘available’ in the app to cart. Get to checkout, try to pay. Can’t. Doesn’t tell you why. Go to website, find out that product/size is out of stock. The website and app should be one and the same in regards to stock and your details. Come on guys. If all other companies can have a functioning app, get it together and sort yours..Version: 3.15.1
✓ New version is annoyingJust go back to how this app was. Whatever was done recently had made this app super sensitive. You cannot scroll without accidentally selecting something. Fix that and it’s a great app..Version: 6.17.48
✓ Having trouble with signing in for weeksHard to use.Version: 6.14.71
✓ Size chart is uselessThe sizes listed just repeat the same data row after row..Version: 3.17.2
✓ Love the app but it has a few bugsI absolutely love how easy and user friendly the app is but it has a couple of glitches.. if i fill my cart up and then take products out and exit the app and come back the products were put back in the cart. Also a lot of the time the app crashes and i have to start filling my cart all over again.. i also think when you add something to the cart it should have some sort of text or notification pop up on the screen that says “the product has been added to your cart” so you don’t have to watch the shipped cart in the corner so closely.. just some things i could see improvements on in the near future..Version: 3.4.1
✓ This app automatically adds unauthorized items to the cartWatch out. No matter how many times I delete unwanted items from my cart - they still reappear! Even after I have already purchased them. Sometimes they mysteriously reappear right before I need to click “pay” after I just deleted them a second ago. I have complained to the customer support dozens time. They do nothing about it. And it makes me think that this glitch is intentional. Btw, it’s impossible to change or cancel the order even if it’s a glitch. I have requested the refund 4 months ago, and it has still not been processed completely (after literally days in line for online and phone customer support chat help). I am disgusted with such experience and feel tricked.Version: 3.16.2
✓ AppCan only be viewed portrait, font too big, difficult to navigate, hard to see items given size. Don’t want to put in a nickname - if you don’t want reviews you are going about it then right way..Version: 3.6.9
✓ Premium priced but mediocre appCharge a premium for the clothes but unable to fix the app…? My leggings and shorts are only Lulu - fantastic quality! But what’s with the app? Not only it’s always glitching, it has very few of those simple functions that make mobile shopping fast, easy, & convenient. -Please include the filters for reviews (size, height, body type…) -If I’m missing smth during checkout, please highlight in red -Those errors (“smth went wrong”)when I click on the item or a different color/size..? -And MOST importantly: the company now includes plus and curvy sizes but what about PETITE ladies..? The avg woman’s height in the US is 5’4, not 5’9 or 5’11!! Including petite models in your catalogue would save us, 5’4 & under ladies, so much time and frustration with returns!.Version: 4.24.23
✓ Completely lose hopeCompletely lose hope.Version: 6.14.71
✓ Gahhh so annoying!!Your new app has so many glitches 😫 Please get the sorted ASAP!! Eg. material type not listed, photos-can’t scroll, items listed as one price-goes to cart as another..Version: 3.11.0
🙂 Lululemon Positive Reviews
Lululemon works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Lululemon.
⛔ Lululemon Problems
