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- 83.9SAFETY SCORE
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GizmoHub App Complaints & User Negative Comments 2024
GizmoHub app received 23 complaints, negative comments and reviews by users. Have you ever had a bad experience using GizmoHub? Can you share your negative thoughts about gizmohub?
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GizmoHub for Negative User Reviews
✓ App issues but watch is greatSo frustrated with this app. Was working fine until it randomly logged me out one day and I have never been able to get back in since. I logged in with my Apple ID - when trying to log in, I got an error that said “could not update the Apple JWT token”. I went to my Apple ID and disassociated it from The GizmoHub app. Now, when I try to login it says I need to setup a new account but my number is already associated with an account. So I’m totally locked out and my daughter is walking around with a useless watch. I tried calling Verizon three times and they are totally clueless. They told me to contact the developer of the app who is Samsung - ummm. No it isn’t - it’s Verizon as clearly seen here in the App Store. I also tried emailing the developer who is responding to many of these reviews but have received no response. So upset - feels like a total waste of money. Update: the email I sent received a reply and the person was very helpful in fixing the issue. It took a few days which was tough when we need the watch to work but he was very polite and understood the issue unlike the multitude of calls I made to Verizon. I think he’s the only person working for gizmo troubleshooting. Verizon, your reps answering the phone should know how to handle basic gizmo issues! Thanks to Daniel for the help. The watch is useful and nice when it works..Version: 4.0.5
✓ Not Pairing to 3.2 versionMy daughters first watch Gizmo Pal would turn off automatically so upgraded to Gizmo Watch. Which I was worried about the screen so bought an expensive liquid screen protector which didn’t work at all cause while my daughter was taking off the watch it fell and screen broke. So I have insurance on the watch and no problems they sent me a new watch. New watch came in got activated and and wouldn’t pair to gizmo hub. So they sent me another brand new watch. same thing. I’m on my third watch now now and still won’t pair. I finally got someone in Verizon that knows what they doing and said it’s not the watch it’s the app. Not happy as it’s the busiest time of the year for me and my family and my daughter have been without her watch since May 1st. I can’t call her after school to let her know what’s happening or anything. Not happy at this time as I’m paying for a service and My daughter is without her Gizmo Watch. I will change my Review once this gets fixed because before this issue it was working great. Need to fix this ASAP.Version: 3.2.0
✓ It works but not very user friendlyI’m updating my review after the update. Somehow.... somehow they made it worse... the update fixed none of the bugs, added clicks to perform functions such as logging in and added.... advertisements! For something I already pay for monthly. Down to 2 stars now. I mean... when you have already bought the gizmo watch it’s not like you have a choice but to download it. That being said: it works. Doesn’t crash and I gess that’s good. It’s not very user friendly however. After you send a kid a message you have to just sort of click on random things to get back to your dashboard since there is no button to do so. I also constantly have the red “1” on the icon even though I have no messages. It works but if there was an alternative I would download it.Version: 4.0.2
✓ Parent notifications need workBought this for my son who is now riding the bus home from school. All seems to work great. GPS is normally a little off, but close enough. My problem is the notifications on the parent devise. When my son sends me a message I get a quick ding and the badge icon. No screen pop up or repeating sound like a text message and nothing on my Apple Watch. So that means when the iPhone is asleep, and all notifications revert to the watch (like it’s supposed to) I get NO GizmoHub notifications. I often don’t see messages for hours bc I don’t get notifications on my Apple Watch. Even dominos tells me my pizza is ready on my watch, but not this? I need repeating/more aggressive iPhone notifications and I also need Apple Watch notifications to give this 5 stars..Version: 3.2.0
✓ App needs helpWe’ve only had our Gizmo for a couple weeks. So far it works great for phone calls and, though it takes a while to show the location, it does bring up where my son is. The issue is with the text function. This is preferable for us since I work in an office and he is at daycare and we can keep in touch this way. Unfortunately, my son sends me texts and I get an alert on my phone and a badge on the app, but when I open the app there are no messages. When I check his Gizmo watch later, I see that he did send me some messages that I never received. Occasionally they will come through later - sometimes after a day or 2. But usually they never come through. I have tried uninstalling and reinstalling the app, closing out of the app, and have done a hard reset on my phone, but this has not fixed the problem. We have the Gizmo watch to stay in touch, so not being able to receive texts from my son is a huge issue. I appreciate you looking into this or offering suggestions on how I can fix this on my end..Version: 3.2.0
✓ TextingThis is the 4th gizmo I’ve purchased, I took a short break from Verizon and while with a different phone company my daughter used their version of the watch. When we switched back to Verizon we were so disappointed because we had forgotten that the “texting” is just using one of 30 pre written choices not actual texting. The other company has the option to swipe to text. You should offer both the pre written option or the swipe or tap to text. My 12 year old wanted to keep using a watch because she recognized the drama that cell phones cause and wanted to continue to use her watch to communicate but was unable to send actual texts so she opted to switch to a phone reluctantly. Please see if you can make that an option as my first grader who enjoys reading and writing would like that option to communicate with us..Version: 6.0.0
✓ Touch ID?This app is ok. It does what it needs to do…albeit very, very slowly. This new version is faster, but still slower than most apps on the phone. When is Touch ID coming? This would help with the login process and the slight delay that frequently occurs. You can text your kids, call them and it’s a great way to stay in touch without giving your child a phone. Even though the app frustrates me, I still love the Gizmo compared to a phone. Still waiting for the developers to fix the bug where the phone loudly chimes every morning at 7am to kick off a step goal. There’s no way to adjust this other than to turn of step tracking, which my kids love. I did turn it off for a few days and then back on. It worked to remove the reminder on my daughter’s phone but not on my son’s..Version: 4.5.1
✓ Very Unreliable App/Device & Poor SupportIt’s really too bad the GizmoHub and GizmoWatch do not function as intended. Even worse is the lack of support you’ll get from Verizon in troubleshooting the device. Often the app is unresponsive and watch unable to be tracked. Even when the watch is in a wide open area with phenomenal cellular coverage. The notifications you set up with various arrival times at certain destinations work one day and not the next. You only bought this to monitor your child. No big deal if it only works sometimes right? (Sarcasm obviously) Then when you visit Verizon to troubleshoot they will not help you in store. Instead you are sent instructions on how to create and send “device logs” to someone who will respond to you less than 50% of the time. And oh yeah, not resolve your issues. Buyer beware..Version: 3.4.0
✓ Unable to pair watch to phone!!!We bought this watch yesterday from a Verizon store. We tried to pair it to my phone as well as my husbands no luck. Went back to the Verizon store where they tried on both of our phones, factory reset the watch, gave us a new watch, called tech support...still no luck. Tech support says this is a known issue and they will contact us once it’s been resolved. So until then thanks for taking my $200 bucks, charging me a monthly service fee, and leaving me to try to explain to a 9 year old why her cool new watch that she has been begging for months now has to sit on the shelf and in all actually will likely be returned...sigh, EPIC FAIL!!! Update: I have been on hold with customer support for 1 hour and 6 minutes...no one seems to know what is wrong BUT that it is a known issue and they have other tickets open for this same problem...meanwhile my 9 year is crossing her fingers that her watch will work...the saga continues!! Update: Bye bye gizmo, returning it today. It never would pair despite multiple attempts with Verizon customer service and emails to app support. This would be a great product IF it actually worked..Version: 3.7.0
✓ App is REQUIRED for texting to watchI don’t understand why the app must be setup on an approved contacts phone to text a Gizmo watch user especially since each watch has a valid Verizon phone number and the app is not required for phone calls. Not every one has a smart phone and there is no hands free option for texting (while in car, Siri etc). Older folks wanting to be techy with kids/grandkids are being left out and Verizon isn’t addressing some key functionality. Please consider more options. The approved contacts list already restricts who can contact the user and is well controlled. Other carrier solutions like Tmobile offer more options Also a screen protector is desperately needed. The Disney edition seems be be the hardest to find protectors for. Verizon is missing out here too on key product accessories. These screens are not replaceable so additional steps should be available to prevent scratches and cracks..Version: 4.0.5
✓ Frustration beyond measure.I never write reviews but if I can save just one person from the immense frustration of this device, I’m here for it. First Gizmo2 stopped working after a day. Just relentlessly turned on them off. Forced to order a second Gizmo to replace the first (still waiting on that refund) and now the Hub won’t connect it to my child. I activated it per GizmoHub instructions. I go to pair with my child. It said that Gizmo is already connected to my account. But GizmoHub says I can’t do anything because I have no gizmos added to my child. Click here to add gizmo. I add gizmo. That gizmo is already paired to my account. Lather, rinse, repeat. Hours with Verizon tech people. First delete and add a child. Then delete the app and redownload. Completely circular instructions, same “add a gizmo” then when adding the Gizmo, “that gizmo already paired with account.” Now I have to go to the store to get THIS device refunded. Don’t put yourself through this. There are other more reliable ways to keep up with the kid. This is junk..Version: 4.0.5
✓ A great idea not quite executedWhen the app works it’s nice. I like being able to track on demand or always track, easily send messages or calls back and forth and add to do lists, reminders etc. but so often the app or watches themselves lag, don’t update, freeze all together. And lastly…the fatal flaw in my opinion…no way to turn the watches back on via app or to not have a way to turn them off except for via app like other similar brands. To me, this renders them almost pointless. A kid is mad at you and turns their watch off, someone kidnaps them and turns the watch off, someone steals the watch and turns it off…SOL. This should be priority number 1 in updating to something capable of remote power on or removing the power off feature from the actual watch itself and only allowing power off via battery drain or through the app..Version: 4.6.0
✓ GPS quality has gone downhillWe’ve had our watch for about 2 years. We only use it when my 10yo son with autism wants to walk around the neighborhood and walking trail behind our house. We have noticed a decline in accuracy of the gps tracking over the last 6 months or so. Sometimes it shows he is on the freeway next to the trail or inside an apartment complex so it can be a couple hundred feet off. This seems to be a new problem because it worked much better when we first started using it. Other than that it’s worked well for us especially this year during COVID. He can go for a walk to get about of the house and get some space from us but we have the peace of mind knowing where he is. Even when the Sheriff picked him up after someone reported him walking alone (kids walk around our neighborhood all the time but my son makes odd body movements so they thought he was lost) the Deputy saw the watch and knew what it was and was able to get my son to call us so we could come get him. I would make these recommendations: Have a function that gives you walking directions back home (or school, or your Nana’s) Map feature to show the kids where they are and maybe reverse locate parents. Overall I’m happy with my purchase, just wish that the GPS was more accurate..Version: 3.9.3
✓ Quite useless if you are buying this to know the locationGot the Gizmo-Disney edition. The watch looks cute. It has some nice features like phone call and text message. But, there are many issues that you will not expect in a product from a company like Verizon. (Had been a loyal Verizon customer for almost 20 years, and usually I am very satisfied by their service even though they are on the expensive side). First of all, the location tracking doesn’t work 95% of the time even when the phone shows full signal strength. For me, this is a show-stopper. Secondly, you can pair only one phone to the watch. (Verizon, use your common sense, both parents should be able to track the kid). Returning the watch as it is quite useless when tracking doesn’t work. There is $50 restocking fee, but still better than keeping a useless product..Version: 4.0.7
✓ Never pairs correctlyI just received a replacement device for the gizmo watch. I was trying to pair it to the phone and after hours of messing around deleting and re-downloading the app and spending over an hour on the phone with technical support from Verizon they basically told me there was nothing further that they could do in the watch was no good. My only option was to reach out to the app developers and hope that they may have a solution. This is not my first replacement watch that has not worked. Fortunately in the past after spending long hours trying to get it to connect it finally did but not this time. The amount of time that it takes two pair of these watches seems ridiculous and frankly not worth it. I’m very disappointed as now I am paying for a watch I can no longer use and my child is without a contact device..Version: 4.0.3
✓ App issuesIm having issues with the app. When I get into the app it says I have to update the watch through the app. I click to start the process but it says open it won’t let me update it. I’m on WiFi the watch and my phone are fully charged and I even out them on the charger just Incase. I turned my Phone and the watch a bunch of times and nothing. I’ve contacted Verizon already to let them know what’s going on . They opened a case for me to investigate what’s happening. Now let’s wait and see, if me of the reps told me it seems like it’s an app issue. I hope it gets resolved very soon! The rep was very nice and helpful. It was through text messeges and also through Facebook messenger! Verizon help me but also good job!.Version: 3.6.0
✓ 2 Weeks, 2 Gizmos, Still Not WorkingSo a few weeks ago my wife bought our son a Gizmo watch. We downloaded the app on both phones and neither one will sync. Went back to the store, had a rep come by our business, then to another store, got a 2nd Gizmo to replace the first one, and it still won’t sync with either of our phones. Between 5 Verizon reps, 2 Gizmos and a lot of my time, deleting, updating, doing everything numerous times because “nobody has ever had this type of problem with syncing a Gizmo”. But it turns out you can spend a few minutes online and see it’s a known problem. The issue is likely with the latest Gizmo Hub App (an update probably is to blame) and they have a few more days to get it fixed or we will be giving up this thing for good. No telling how many others have already given up theirs, probably in the thousands since it’s been going on for a few weeks. I hope Gizmo has their people working around the clock to fix it because this issue could end the whole product if it continues much longer. It’s such a great idea, but like any idea, if it’s not executed properly it’s a waste..Version: 3.6.0
✓ GPS awfulWhen the GPS works it’s great but for the most part it doesn’t work well. There is a big lag most of the time. Defeats the purpose of having this watch. I’m having to close the app then reload at times to get the GPS working (this is when I’m using the live tracking and click on the icon to update location) . I get text saying she’s at a certain location but the app still has her at school. For safety reasons this app/watch leaves much to desire. Maybe they do it on purpose to force you into getting a smart phone for your kid. The call and texting feature seems to work well. Update: today our call was dropped and then no calls would go through ( in or out). What’s the point if my child can’t contact me. When I got home I had to power the watch off then back on. It work fine after that. And yes the app is up to date on updates as well as the app on my phone..Version: 4.6.2
✓ Prefer previous versionThe previous version is simpler, more user friendly. This version has a dashboard automatically opens to update location and battery life. I don’t need to track location every time I open the app. It is a waste of time and battery..Version: 3.0.4
✓ App does not allow me to clear past notificationsOverall, the watch works as advertised. However, I can find no way to clear off past notifications I no longer want to see. I have gone thru the instruction manual, Googled problem, and even contacted Verizon Customer Support and no one has been able to help. There is an option to clear the text messages on the messaging screen but no option I can find on the notifications list screen to clear them off. Clearing off past notifications should be an option for the primary account owner to do so. Do all these notification stay there forever? Also, on the Notifications options screen you can an only choose “all notifications” or select only one from the list. I think the account owner should be able to select only those options they want - no all or only one..Version: 3.2.0
✓ GPS/location tracking takes forever and is still incorrectI am still very frustrated with this app. We have been using it since August of last year and there have been absolutely no improvements made to the GPS locating feature. Taking 2+ minutes every single time I want to see my child’s location, and half of the time the location being wrong (not actually updating) or stating that there is a weak connection and the location cannot be found is ridiculous. Isn’t this what we pay monthly service fee for?!? Using the GPS is the main reason we have this watch and it’s extremely frustrating that I am paying monthly for something that does not do it’s job. Also, The battery life never updates when I go into the app, I have to physically tap it every time to get an update or turn my phone off and then back on to get an accurate battery reading. PLEASE FIX THESE ISSUES, ESPECIALLY LOCATION TRACKING..Version: 3.2.0
✓ Great idea with a few drawbacksThe app is okay, I don’t like that you cannot turn the watch back on from the app. Also, as I write this my gizmo app has not updated at all today (h my husbands) and I have already uninstalled/reinstalled. My kids are currently at school (hopefully) and the app has now failed to do its job by not notifying me of anything as it is stuck showing me last night and had not updated at all. Also, the task reminder times are way off or don’t ring at all on either of my children's watches. Great idea, but already has bugs and the battery doesn’t seem to hold a charge as long and we have owned these watches for less than 1 week. On that note I am giving it 3 stars because when working it does its job of letting us know where are kids are and allows them to contact us in a emergency..Version: 4.0.7
✓ I want to love BUT don’t.I had heard such good things about this watch, but I have to say since getting one over 2 years ago, I’ve learned they have BIG flaws. For starters, when signing up you’ll want to be sure you’ll never change your email address as you can’t edit this for future usage. Also if you run into any troubles, Verizon asks that you contact LG, and vice versa. Then there’s the app... it truly lacks in upgrades/updates. It takes a bit of time to generate location no matter if your phone is on network or WiFi. It frequently signs me out without notice or reason. Notifications are set for numerous “features”, but no notification is ever pushed through or received. The app greatly limited fun emoji’s for kids and the voice memos are sometimes difficult to make out due to microphone clarity. Also the watch itself often hangs up on contacts at random. I just feel all in all this device & it’s app utilize a huge amount of my time monitoring it, than it provides of peace of mind benefit of being in contact with my child on the go. Save your time and money folks..Version: 3.9.3
🙂 GizmoHub Positive Reviews
GizmoHub works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact GizmoHub.
⛔ GizmoHub Problems
