McDonald's App Support

McDonald's App User Reviews

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McDonald's Pros

✓ Horrible serviceI placed an order selected curbside waited like 20 mins no one comes out or says anything I started calling the drive thru person who finally looks across the lot and I tell him ive been here like 20 mins and no one has brought my food. He has like this shocked little on his face and another lady comes to the window and says can u get in the drive thru line (which by the way has at least 12 card in it). I said do you know how long that line is and I’ve already been waiting almost 20 mins then she said ok as soon as this car finishes I will bring you your food. So I wait and wait and wait. After the 6th car passes no one comes to the window or anything. I was so mad I drove around and got in the drive thru line which is wrapped around the building now. This is the worst customer service ever. You guys should be ashamed of yourself. If I could have gotten my money back from the app I would have left and went somewhere else. No one even apologized they just acted like nothing was wrong. It’s called fast food for a reason. I can’t believe I placed an order at 915 and still haven’t gotten my order as of 956. The building is locked so I can’t even go in and just ask for my money back. You guys have been in business long enough and should know how better to offer better customer service..Micahfor childrenVersion: 5.12

✓ It’s coming alongRegular updates actually do make improvements to ordering (really glad to see drinks ordered by type in the latest update instead of a ten page long menu of every drink in every size), and the CS team was responsive the one time I contacted them. The sheer scale of McDonald’s locations almost makes a single app a foolhardy idea, but this one works a lot of the time. When it does, it’s fantastic - I like being able to see what’s on a sandwich and specify no (or extra) of a topping, and the Deals are often really good. I also love being able to park in a curbside spot and wait with my radio and AC, rather than wait in the store or at the drive thru lane. The problem is the menu in the app, which appears to cover all markets and includes items my local stores don't offer. Sometimes it stops you before you place the order, and other times the order just errors out with no explanation. So be wary of ordering any items you wouldn't see on the store's displayed menu, like Sweet Chili or Szechuan dipping sauces, or the Oreo Frappe, which is in there even though my local stores act like it doesn't exist. (And come on, just make me a Mocha Frappe and sprinkle some Oreo crumbs from the Flurry station in it. It's not like the ice cream machine is working today anyway.).Britain W.Version: 5.15

McDonald's Cons

✗ Terribly designed app, many stores not fully trained for the appFor starters, I’m generally against fast food apps because it’s typically faster to just order it in the drive through but I thought I would give the McDonald’s app a shot since they have some pretty good deals. I just wish this app were designed a little better and the stores were a little better trained for mobile orders. One big problem I have is the unnecessary requirement to share your location. This just feels like a huge violation of privacy and for no gain. They want you to share your location and it actively uses it anytime you even open the app. I can kind of understand it so they can estimate when they need to prepare your order and I believe that is their reason, but; 1) if it already tracks your location why should you have to click in the app that you arrived at the restaurant? 2) since it is a fast food restaurant, most of the time your order should already be ready. I guess the app just guarantees it? The app actively tracks your location, and not request a location like it should if it wants that. The deals are kind of annoying because they cannot be combined and can only be used once per hour. Overall, the app just feels like a way for McDonald’s to steal your information and takes a lot of work to save $1. The app doesn’t even improve the ordering process because some stores will have problems finding your order.$aver of cashVersion: 6.18.2

✗ The 15 Minute Review.The McDonald’s app was a source of joy in my life, I would log on each day collecting points. Getting new deals. But one day someone at McDonald’s decided it would be a good idea to ruin it. Every time I come to a McDonald’s location without fail the McDonald’s app has an issue. How am I supposed to put credit card information on an app I can’t even trust will process my order. Aside from that inconvenience almost every-time I go to place a mobile order I click drive-thru on accident. User mistake yes I’ll admit, but when I go to remove said deal and re-add to the mobile order I’m dreaded to discover I have to wait a painful 15 minutes. Now 15 minutes may not sound that bad but think of all the things you can accomplish in 15 minutes, on top of that think of how that may affect people with limited time. Say someone working at the McDonald’s facility’s has a 15 minute break, but they only have enough cash if they use there deal. Now you see where the issue with app lies. It hooks its consumers into almost always using it, but it has a critical flaw. When I think 15 minutes I think of the possibles, I think of the wasted time I’m forced to sit at the McDonald’s location in pure anger. When you have 15 minutes you can accomplish so, so, much. Even this very long and critical review..Tracey SiskVersion: 7.8.3

Is McDonald's legit?

✅ Yes. McDonald's is 100% legit to us. This conclusion was arrived at by running over 3,829,706 McDonald's user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for McDonald's is 87.2/100.

Is McDonald's safe?

✅ Yes. McDonald's is quiet safe to use. This is based on our NLP analysis of over 3,829,706 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.8/5. AppSupports Safety Score for McDonald's is 91.7/100.

Should I download McDonald's?

✅ There have been no security reports that makes McDonald's a dangerous app to use on your smartphone right now.