McDonald's Negative Reviews

McDonald's App Complaints & User Negative Comments 2024

McDonald's app received 39 complaints, negative comments and reviews by users. Have you ever had a bad experience using McDonald's? Can you share your negative thoughts about mcdonald's?

McDonald's for Negative User Reviews

✓ Nice exclusive deals but Payment Failures kill itOverall I enjoyed the app where I could customized my order specifically how I wanted it and could clearly see the price increase for each option - who wouldn’t more pickles for free or a extra slice of cheese for 30 cents. Also there are daily app exclusive deals and coupons like buy one get one that are great and makes ordering tempting. However; the issue and an app killer for me is the payment system. Last 3 trips I ordered and set up for curbside delivery. A few minutes latter the app shows there’s been an error and I need to “go inside to see the cashier”, so in these social distancing days that means going through the drive through. When you pull up they can see your order but they say the Payment is still pending. Each time I check the app and it gives me no option to retry payment or other options. So i tell them at the window to cancel the order and end up leaving with no food. I have now discovered that the charge later went through and still showed up on my credit card statement. So now I have wasted time on trips to the restaurant, no food, and yet still get charged. Now I have to spend more time on phone with credit card disputing the charges. I will no longer use this faulty app. My advise is to save your time and money and shop elsewhere, unless you wanna go through the drive through and pay double the app price..Stupidity CIVVersion: 6.6.1

✓ Robbed me of my points and customer support is of no helpThis app and customer support are the worst! I received an email to add a new device, but it wasn’t me attempting to log in with a new device. I did not click the link. I went to log in to the app again because I was logged out, which I assume is due to someone trying to access my account. It prompted me to create a new account. There is a link in the email to “contact us” if you did not request this. I did that and got an email stating reply back or call for additional assistance. I called customer service and they were useless, as usual. The rep kept saying that there was no account associated with my email and asked if I could use a different email or login option. I have YEARS of order confirmations to the email she couldn’t find, so I’m certain it was not user error. Then she suggested I delete and reinstall the app. Like have some common sense, what will that do if you can’t find me on the backend. I signed up with my existing email and all my points are gone! You supposedly can’t change your email associated to your account, so I can only guess they deleted my account. I have the most current version of the app and it won’t even pull up my profile when I click on that option under settings. They have to have a way to fix these things. There’s no way 7+ years of history just vanished..I never review but...Version: 8.0.0

✓ Can’t get it to workI’ve used this app several times without success. There has always been a glitch of some sort. Twice at the Thousand Oaks branch where my order never arrived even though I had a confirmation and showed it to the attendant. Her manager couldn’t figure it out. He just said that they have nothing to do with the app. Two different departments. I had to call my credit card and get a refund on one and the other time my credit card company said it did not come through. But what a hassle. The other two times were at the Ventura branch on Telegraph Rd. There were items missing. The first time they saw the glitch and apologized that I had to return and compensated me with coupons. The second time I caught it on the confirmation that fries were missing so I had to go inside and wait in a line for a lengthy time. It was chaos behind the counter, kitchen and customers. On my last visit I placed a special deal order. Everything was fine until we got to the checkout. By the time I looked up my credit card information and went back to inputted the check out said my deal was no longer available. I had to delete it and start over again. So I did. When I did I noticed that the deal was still being advertised. So I hit the deal again and sure enough it worked out fine. But again there it was, another glitch that ate up my time..Back Road MasterVersion: 7.5.1

✓ Sometimes worksSoooo...it sometimes works like it should, but it’s still buggy. And...I’ve experienced that the employees at various locations aren’t well trained with mobile ordering. On more than one occasion I’ve tried to pick up my order in the drive-thru, but the employee couldn’t close it out on their end. My card ends up getting charged several times, and I don’t get my food if I don’t have a way to pay for it on me. Therefore, I usually opt for curbside, which I don’t like doing either. I hate having the employees have to bring my food out to the mobile pickup if the weather is bad. Plus, if the order is wrong, then they have to go inside and come back out. One feature that is problematic with mobile ordering is that whatever phone you place the order from has to be the one arriving at the location because the app is tracking the phone. Almost all other mobile ordering apps don’t do that. For instance, if another family member is out and about and I’m sitting at home, I can’t order from the app and they pick it up. It tells me I’m not at the location. That’s annoying. Lastly, the coupon deals are clunky. The coupon codes differ for each location. Therefore, you have to make sure you have the right location selected to get the correct coupon. It’s cumbersome the way that works..RendaphillipsVersion: 5.18

✓ Don’t turn your screen offI recently had to place an order three times because the app timed out when my screen went to sleep. Thankfully it only charged me once. I placed the initial order on our way to the restaurant. My screen turned off on the way there after placing the order. When we arrived at the restaurant there was no record of my order in the app. My debit card was recently destroyed so Apple Pay was the only option until my new card came in. So I tried to place the order at the restaurant, but the entire app had timed out meaning I had to log in again. For some reason it wouldn’t log me in. I kept getting error messages. We were in a hurry so I had to leave the restaurant. The app started working again when we got home and since my husband had promised our toddler nuggets, I went back out to get the meal (I really didn’t mind). Since I was having issues ordering at the restaurant, I placed the order at home and then drove over. Again, the order was not on record. Thankfully the entire app didn’t time out and I was able to place the order at the restaurant. Took them 25 minutes to get my food out to the car. I doubt I will use the app again. It was such a hassle and took so much longer than the drive through or even ordering through door dash. Other stores, like chick fil a, have figured out how to let people place an order before getting to the restaurant. It doesn’t seem like it’d be a difficult thing to do..JennysubVersion: 6.15.5

✓ Good luck getting a refund. A flaw with the app!!!!A very bad experience... I ordered my food with the app, which is supposed to make it easy, but instead it was a pain! We made the order on the app and then chose curbside pick up. They don’t charge your card until you check in. So instead of saying, hey don’t charge the card because where the only McDonald’s in the world right now with NO ICE CREAM! They ran the card, made the food, and assumed having no ice cream was okay because our order was large. No it’s not and they should have came to our car before charging the card to inform us that our order would not be able to be completed as ordered. Instead they brought all the food out and asked if we wanted a shake or something instead. We asked for a refund instead and were told that since we did not pay at the store they could not refund us and we would have to call online to request a refund. We called online to request a refund and were told they they could not refund us our money and that we would have to call our bank and tell them the charge was not authorized. This was a horrible experience that will not be forgotten. This whole process was supposed to be easy and it was not. To top it all off they think a coupon for a $.50 ice cream was going to suffice when we called. How can you offer a shake but not have ice cream? Aren’t shakes made out of ice cream?.Gabdul713Version: 5.23.1

✓ Steals your money! Don’t use!!I used this app on multiple occasions and it was usually pretty good. But the last time I used the app it took my order, charged my bank, and the McDonald’s location I was at told me they had no record of my order. I told them it was processed but they just told me to refresh the app and that the bank charge was just a hold that would go away. He was wrong. No I’m out over $18. DO NOT USE this app. If you do, they can charge you however they want and you’ll be screwed out of funds. I contacted customer services and they just told me to contact my bank or change my password like it was a fraudulent charge. That’s not what happened, I ordered food, they didn’t give me anything, I’m out of money. Other places like Wendy’s, Burger King, and more have apps that won’t do this to their customers. Use them instead. The worst part about having an experience like the one I had is that any customer care or app developer support will all say the same thing “Sorry, please call this number.” I spent 30 minutes at the curbside spot waiting and no one came. I then got in the drive thru lane and waited 10-15 min to be told they didn’t have my order even though I had a confirmation order email and bank charge. So now I have to waste MORE of my time to fix THEIR issue?? It’s like you get punished for their mistake. Absolutely unacceptable..The2ndsaulterVersion: 6.15.3

✓ Unable to Even Use the AppI don’t even know what more to do about this app... I guess I just won’t ever get to use the daily deals or use a mobile order since it has NEVER worked on my phone. I have an IPhone 12 Pro that has the newest software update and have tried over and over again to delete the app and re download without any success. Even before I got the 12 Pro I had the X and for over a year now I’ve always gotten a message when I tried logging in that said “Critical Error has Occurred, App needs to restart.” I tried logging into an existing account that I had created a few years back and got this message every single time so I tried signing up for a new account and still received this message. I contacted McDonald’s via phone and someone in their IT department said they would “pass along the information to their developers and hopefully with the next update it would be fixed.” Today I tried to re download the app again since it’s $1 fries for mobile users and I thought just maybe today it will work for me... nope! So now when I download the app it just completely crashed and doesn’t even load. I have missed out on so many deals and feel beyond frustrated that I can’t even do a mobile order for pickup. I researched online and other people have had this same issue without getting it resolved. You would think that with McDonald’s being one of the largest corporations in the world that they would have figured out all these bugs and issues by now. So disappointed 😡.Ashhart1020Version: 6.14.0

✓ Last thing you wantMe writing a review of this app would be almost as bad as you asking me to review the quality of service at your store in Moorestown NJ. Both are equally as bad. I've found countless stores that get everything right all the time but never one like mine. How is it possible to screw up one customers order ten times in a row? Statistically with all the other customers it is impossible. Just like it should be impossible for the app to fail loading every time I try to use the deals section at prime hours but it does. And only then. Works just fine at two in the morning or ten at night. Go figure. But like I said you don't really want to hear all that from me. You need to wipe that location off the map and start with a new store. Building and all cause it must be cursed. And I've written to HQ and to the actually owner plus the manager for luck. Never heard back which really disappointed me. So now instead of going there several times a week I go to Wendy's or Burger King. And on special occasions I will go to McDonald's but after the attitude the woman gave me at Moorestown I'll probably stop doing that. I broke a cardinal rule. I asked for tenders after nine at night. I once asked at eleven and thought the guy was going to hit me. You'd think if something is that popular you'd order enough to cover the entire day. I guess McDonald's isn't smart enough. Cause that isn't a Moorestown issue. That happens at all of them..Scottbender83Version: 5.18

✓ Used to be betterI have had the McDonald’s app since the beginning and always been an advocate and even encouraged my friends to get it. The thing is I don’t eat anything at McDonald’s besides fries and salads items, occasionally I may get a dessert or chicken item. In the beginning I was really able to take advantage of the $1 fry deals and the $3 off $10 or $1 off $7. As of recently, about 2 months, those deals are no longer there so I really no longer have anything to gain which is quite disappointing because I do love the app and have been such a fan. I just purchased some items that would have been $4 less had I still had my regular deals. If these new changes to the app will be permanent I only wish McDonald’s would consider deals that are frequented by consumers so that they can be tailored and continue to be taken advantage of. Also consider dietary needs and restrictions I used to have 10-20 deal to select from now I have 3-7 that I know I will not use. For example, I have a free any size soft beverage deal in my app right now, I can’t drink soda so I have no use for such a coupon. I have a $1 off a quarter pounder or Big Mac, also something I can’t have so it will go to waste. Then I have 2 others for a total of 4 deals that I cannot even take advantage of. Disappointing, especially because I know how great it used to be..A user you're about to loseVersion: 5.20.1

✓ Waste Of TimeI wasted time setting up an accout. I wasted time trying to set up an order. It goes as far as letting you fill out all your info, but won’t let you enter a card to pay for it. I tried 2 different cards, but the ‘save’ button stays grayed out. I tried placing an order which it allowed me to do. But again, I couldn’t pay, as it wouldn’t allow me to save the card info. I hit ‘place order’ figuring I’d just pay cash when I got there. The app said the order was placed. Gave me an order # and all, so I figured everything was good to go. It (the app) said they would start the order when I got there and hit ‘Check In’. The only thing that came close to ‘check In’ was a button that said ‘I’m Already Here’. I pulled in to the parking lot and hit that button cuz nothing changed and it was the only option. Well... Of course the app is now saying It doesn’t have my order or maybe I’m not close enough OR talk to a crew member. I ended up having to go inside and place a whole new order which I was trying to avoid! Then it STILL took forever for these people to understand what I’m trying to explain what happened! It was so aggravating, the whole thing! Then I have to put up with their condescending attitudes... Unbelievable... And of course there’s no one around to help figure out the problem. So that’s the last time I’ll be going to McDonald’s any more. Who needs the aggravation?.WayneD420Version: 6.6.1

✓ Good but could be betterI got the app during Covid and have used it a lot over time. However recently (this past year) the app has been so buggy. I put in an order and it changed my location to a McDonald’s on the opposite side of the city and I had to wait for it to automatically cancel and make an entirely new order at the McDonald’s and couldn’t use any of the deals. I will also try to put in an order on the app and when I try my pick up location it will load and give me an error on our end message no matter the pick up option. This has happened multiple times within the past few months so I stopped going to McDonald’s. Same issue occurred today so when I saw my order cancelled for the third time I just left out of annoyance (and felt that it was a sign to just not get any McDonald’s today) at the app not functioning. I only get drinks and use their deals, if the deals don’t work I’ll just go to a different company and get drinks. If they can get location to be changeable or have the locations sort it out and have the app not have issues after putting in the order the app could be at 5 stars. But its currently at best 3 stars. Also my name is completely different from my email and my actual name in the app and I can’t change it….Bubbles111111111Version: 7.13.1

✓ Unfortunate.Came here last night as well and everything went wrong. First of all they forgot half of the order, so I had to go into the restaurant (AND without a mask as I did not plan on going in) because I walked up to drive through and they told me to come in. So I go inside meanwhile carrying my son’s ice cream cone that was melting all over and garbage at that point pretty much… So she said she’ll get me a new one and throws the ice cream cone away and gets me my fries and the right sauce since I got that wrong to you for the nuggets….And I also ordered extra salt on every item that I ordered so they would hopefully remember to put salt packets in with the order so when I was inside having to get my order I asked them specifically if they remembered and put the salt in the first bag of food and they reassured me yes they did. So I leave, and of course they did not put salt in, and all the first food was of course COLD by then… but the worst part! I ordered 2 large fries and they barely out any in! Which happens ALL the time. And as expensive as the fries are… I expect them to at LEAST BE FULL ☹️ I was able to literally dump the two larges together and it made ONE large fry. Not two. So disappointing. Hopefully today is better. Otherwise it’s not worth the money that we don’t have. We rarely are able to even eat out..Ashleigh J CodyVersion: 7.0.2

✓ “Upgraded” but still far from perfectIt’s mind-boggling how an app is promoted for a fast food joint but yet not have everything on the App Menu as the “restaurant” would. I searched through the app, through the “deals” and it was simply not there. I go to the “restaurant” and it’s available as an option. The two need to be synced for optimal experience for the user. Update (1) - now when you Checkout and state you are at the location for pickup, it wouldn’t allow for me to select an option of how I want to pick up (curbside, drive-thru, etc.). Small item as such needs to be fixed. Update (2) - now it seems the Meals are “synced” along with the option of how to pick up BUT one outstanding issue still remains - When the location is to make the food. It won’t allow you to do it while on route or close by. Nope. You have to select it while you are in the parking lot of the location. Why is that bad? Because when you select to pick up in store, the food is still not ready. At times, the folks on the line get their food first still. Pickup for Drive-thru…well you would have to wait if there is a long line (still!). “Curbside” - similar issue as pick-up in-store option. Food is not yet ready. Another main competitor allows for the food to be made ahead of time - when the user selects it. Make that happen and you may just get a 5-star rating. Until then. There are still better apps out there..B1G82307Version: 6.18.3

✓ Do not use this app!The reason I liked this app was the convenience of ordering food for my kids if they’re hungry and I’m at work. They can walk over and pick up their food, and I pay right from my phone. Convenient right? Nope! I ordered from work one day, it was a little confusing and I had to hit back a few times to get the location right, or so I thought... well my daughter walked over, I screenshot and sent her the order confirmation. She’s waiting and they say no order. So I check the order again and it said it was ordered at another McDonalds down the road and I KNOW I clicked the right McDonalds when I placed my order. Anyways I called both McDonalds to see if they can transfer the order and they were NO HELP! Told me I needed to call the contact number on the app, well I did and was told that the charges are pending but it won’t clear since I never picked up my order. Today I look and see the charges cleared for $20 worth of food that I never got and McDonalds knows it was never picked up and that I was totally scammed! I call again and I am told I need to dispute the charges with my bank. Are you kidding me? This app is a joke and so is McDonalds. Deleting and never using again! I’ve been using the Starbucks app for years and never had problems like this. McDonald’s ripped me off of $20! You’ve been warned, do not use this app because even if you don’t pick up your food, you’re charged and they don’t refund you..Roxxxyp808Version: 5.18

✓ Used to be great, but now sooooo slooow and very buggyThis started out as a great app, but now, no longer deserves 4-5 stars. They’ve done way too much to make it all fancy, that it makes the app work so slowly, when navigating between the different functions, especially when it first starts up. Also, annoying that certain deals are scan only, mobile only, deliver only...a deal is a deal. Why should it matter if we use it on the app, at the restaurant, or delivery? And stop the restrictions on using one deal for a certain amount of time!!! If I wanna use a deal, and get back to the end of the line to use another deal, I should be able to do so like the app allowed you to do originally! The new updates have not made anything better, but instead made it more buggy. I’ve never had to keep logging back into my account before, but now it seems like the app can’t remember my login, even if I had already logged in 10 minutes prior, which is very annoying when you’re already in line and waiting for the now slow app to load up and then show the deals, with people waiting behind you. There should be a face/finger ID or stay logged in option. And I agree with another user, if I make an order from my phone and want a friend/family member pick it up, there should be a way to do that. If a super basic Little Caesar’s App can do that, then why can’t this one?!!!.ScalTrojan96Version: 6.9.0

✓ This app is awfulI have spent the last several months trying to get this app to work. I have emailed at least six times and have only received a canned response that I may be entering my email wrong and that is why I get an error message stating that I need to enter a valid email to sign in. The automated response says to call if I continue to have trouble. I have done this. They take all my info and note the issue I am having. They say they will elevate to IT department. The only response I get is a confirmation email that they have noted my issue. This is ridiculous. If you can’t fix the issue say so. Just stop sending auto replies without helping. I can’t score points or use your app. I obviously have an account since you send me emails but I can’t sign and you never respond to me except for ads and generic auto replies when I contact customer service. Then I contact you by phone and they can’t figure out the problem and say someone will contact me. No one ever does. I have been doing this for nearly 2 years and nothing has ever been resolved. I have never been able to sign onto the app or add any points and you don’t seem to care that your customer service is inconsistent, unreliable and ineffective. You don’t care about losing a customer even though each one should matter. I don’t know why you keep emailing me when I can’t do anything with this. It’s a waste of my time and energy contacting you about this ongoing issue..Eddie 615Version: 7.14.0

✓ Terribly designed app, many stores not fully trained for the appFor starters, I’m generally against fast food apps because it’s typically faster to just order it in the drive through but I thought I would give the McDonald’s app a shot since they have some pretty good deals. I just wish this app were designed a little better and the stores were a little better trained for mobile orders. One big problem I have is the unnecessary requirement to share your location. This just feels like a huge violation of privacy and for no gain. They want you to share your location and it actively uses it anytime you even open the app. I can kind of understand it so they can estimate when they need to prepare your order and I believe that is their reason, but; 1) if it already tracks your location why should you have to click in the app that you arrived at the restaurant? 2) since it is a fast food restaurant, most of the time your order should already be ready. I guess the app just guarantees it? The app actively tracks your location, and not request a location like it should if it wants that. The deals are kind of annoying because they cannot be combined and can only be used once per hour. Overall, the app just feels like a way for McDonald’s to steal your information and takes a lot of work to save $1. The app doesn’t even improve the ordering process because some stores will have problems finding your order.$aver of cashVersion: 6.18.2

✓ DO NOT DOWNLOADI’d give negative 5 stars if I could. The app is more trouble than it’s worth. The past three times I’ve used it, at three different locations, I’ve had problems. First, ordered breakfast and parked (Lbg, NC) to wait for it to be walked out to me. Every car after me, got their food before me. After I asked if I was next, they took my name and order and came back with it saying I was skipped. The second time (Raeford, NC) ordered online, got to the speaker, they had no cups. The drinks our car ordered couldn’t be filled. They gave us orange juice… The app gives NO options to change or refund your order once it’s been processed. I deleted the app after that, said I was done. However, last night, I left the gym at 2:45am and McDonalds is the only thing open. Or so I thought… Took a chance and downloaded the app. Ordered, processed it, app took my money, drove up to the speaker… “Sorry, we don’t open until 5am.” AFTER HAVING ALREADY PAID. I told them at the speaker that the app took my money and no one said anything back. Searched the app for any kind of direction to find help… NOTHING. Pulled to the window, was told “we have nothing to do with the app. You’d have to call customer service.” Asked for a number, they didn’t have one. Again, the app is ZERO help at all. No way to get any issues resolved. I WILL NEVER USE THIS APP AGAIN. Idc how hungry I am..TararsgsvhsbVersion: 7.16.1

✓ App stops working, have to delete and download every time I want to use itI love this app when it’s working, because it’s so much easier for me to order everything, earn points and use rewards or deals. It’s super cool. But about 3 or 4 months ago the app stopped working properly. I’ll go to order something and add it to my “bag” and it never appears in the corner. It never gets added to the bag. I try to view it to pay/keeping adding things to it and it never appears. So I stopped using it. A week ago I decided to try it again. It was doing the same thing. So I deleted the app, downloaded it again and it worked! I chalked it up to it “must’ve been my phone,” but fast forward to today. Went to use it to order my kids Happy Meals after work and it’s going the same thing again. Order something, add it to the bag and the bag doesn’t exist. Never appears so you can’t pay/can’t order anything. Didn’t get to use the app today either. For kicks I deleted it and downloaded it again for a second time. Added something to the bag and it works. I shouldn’t have to delete an app and download it again every single time I want to use it. I hope you guys can get this solved! I love the app, but this is a minor inconvenience I wish I could avoid. Thanks!.Jenn Jones 690Version: 7.10.1

✓ No Good DealsThis review is long overdue and after not being able to use the only good coupon I have got on this app in months because my McDonald’s that I always go to is no longer a “participating location,” I finally feel the need to write this review. This app used to be SPECTACULAR and there were always plenty of coupons I could use daily and they were very good deals too! I was able to purchase food for myself and my family without breaking the bank too much. Then randomly one day they changed the entire app and removed all of the good coupons. Now there is one coupon daily (If I’m lucky two) and it can hardly be considered a “deal” as I’m saving like 30¢ rather than the $3-4 I used to save from a coupon. You can also get a coupon from this Plinko style game that you sometimes have to play a few times to even land something in the bag. From my experience you can play until you win however the $1 off coupon you receive after is normally never for anything I want so it’s hardly worth it. Not to mention it seems you have to use this coupon while ordering through the app and sitting in the parking lot, which is not my preferred way to eat at McDonald’s. They should bring this app back to its former glory so that it may have a purpose again because it’s current state is trash and I don’t even feel the need to open it as I wait in line at McDonald’s since I already know there will be no coupons worthwhile..FlyingDog31Version: 6.0.6

✓ Awful. Doesn’t work.I’ve had this app for a bit now, and I keep trying to order from it, and it doesn’t even give you an option to pay. I’ve asked many individuals to have a look at the app with me, to see if there is just something that I’m missing, and everyone of us have concluded that this app just doesn’t give you the option to pay. The idea of deals are nice, but if the app doesn’t have an option to pay, and you can’t actually use the deal, what does it matter? Also, the app is constantly glitching. Trying to swipe from menu to menu, they just stay blacked out, and nothing pops up in general, a lot of the time. It’s an extremely buggy app, it doesn’t let you pay a lot of the time, and I’ve had people tell me that they paid for their order, got to McDonald’s, and it doesn’t show anywhere that they actually ordered anything, so then they get screwed out of a meal, and don’t even get their money back. The deals are nice, but the hassle that comes with this isn’t worth it. Because you can’t actually obtain any of the food or the deals anyway. I’m honestly extremely irritated. I went to go order food this morning, just hoping that it would work, and again it did not. I’m done with this. I’m hungry, and I’m done. I never go to McDonald’s otherwise, because the prices have gone up ridiculous amounts. I’m just done with McDonald’s at this point..JrhrhdjfnfVersion: 7.10.3

✓ Worst app everOver engineered and poorly executed. Downloaded the app and placed my first order. We were good up to this point. After placing the order and paying with Apple Pay the app went to a page that told me I had to tell the app when I was close so that the order would be prepared. No option to simply say be ready in 30 minutes. My plan was to place the order and have someone else pick it up. Not happening if I have to tell it I am close using my phone. Drive to McDonald’s where the app tracked my location. It did not automatically submit the order for preparation when I was near so I am not sure why they needed to track my location. When I arrived I pressed the I am already here link in the app. It then popped over to a screen telling me I had to select my pickup option. Unfortunately the screen which I assume was supposed to have options was blank. The employees at McDonald’s had no idea what to do and didn’t really care either way. Restarted the app several time but always ended up on the same blank pickup options screen. I was able to cancel the order and reorder from the kiosk inside the store until that failed when I tried to pay at the kiosk. Took me twice as long to get lunch as it would have to just walk in and place my order at the counter. The reason I rated this app so poorly is not only that it failed to perform but that McDonald’s is capable of so much better than this..NtfreakVersion: 6.0.6

✓ Zero customer serviceI used this app quite often. One day I ordered some food on the app as usual. When I was driving into my McDonald’s parking lot, the blue tracking disappeared. I did not think much as I was going through the drive through, the person said they could not find my mobile order. So I had to order food on the spot. A few days later, I saw in my banking app, I got charged for my disappeared mobile order. So I try to contact the McDonald’s to get a refund. Took me a long time to find one phone number, the mobile app support line. The person who answered my phone was polite but useless. They could not do anything to issue a refund. And could not tell me what I could do or call to solve the issue. All they could do is to get my feedback on my app experience. There is no channel for me to dispute the order and get a refund. Then I found the receipt for that order in my email, they sent my order to a random restaurant in Chicago which is more than a thousand miles away from me! I call the restaurant with the number on the receipt, the person who answered me was so rude and basically laughed at me for getting a refund for an order from a couple days ago. So this is absurd. The mobile app wrongfully sent my order to a random restaurant, I got charged for things I did not get. And there is no way for me to resolve this issue! What a joke!.Birdlover123Version: 6.15.5

✓ Absolutely worthlessI’ve now attempted to use this 4 times. The order goes through fine, so maybe it’s actually just the employees in my town, managers included. The first time I used it, they said they didn’t have my order, and then charged my card 2 hours later for the mobile order, after I had already placed and paid for a new order at the store. I tried a different location, the first time the manager told me I had failed to pay for my order so I needed to drive back around to the first window and pay. There is NO OPTION but to make payment in app. The third time, not quite as bad, I had to drive up to the window and tell them my order so they could find it. Third time? I was told repeatedly they didn’t have any mobile orders, I had to go inside to straighten it out. Understand, THERE IS NO WAY TO CHECK IN UNTIL YOU ARE AT THE STORE. It uses GPS to track your location and it won’t check you in until you are almost in the parking lot. I know, I’ve tried. You literally cannot order from the wrong location, so THEY HAVE TO HAVE YOUR ORDER IF YOU CHECK IN. Even now as I type this, they don’t show my order as complete. I picked up my order 22 mins ago, according to my receipt, yet the blue bar at the top of my screen tells me they are still tracking my location! Seriously, if you are going to put the time and effort into making an app, take the time and effort to train the employees how to operate the system..Minno mamaVersion: 6.3.2

✓ This App and McDonald’s is garbageSo I had a lovely experience with this app yet again but this one tops it all. I went to McDonald’s today. I ordered through the app because of the deals the app has. I went through the process and got to the screen where it says curbside. I selected number 3 for the third stop. I wait waited 20 minutes only to go through the drive through to have them tell me that there is no record of my order. I showed the rude manager my receipt on the app on my phone and showed my bank statement of the the exact moment when I bought food through their app. She refused to give me my order because she said if it is not in the system then it never existed. But having for forms of prove showing that I did proved her otherwise. She still would not give me my food. McDonald’s I not sure how you train your managers but maybe you need to go back and teach every single one about not just customer service but general manners. Also maybe teach them how to use the app because no one in the building of all of your excellent employees know how to use it. Lesson that I learned today. Your app is garbage, it glitches and when I have 2 forms of proof showing I purchased food at your establishment, please have your manager refrain from insulting my intelligence and when they are in the wrong to apologize and say they made a mistake. All I wanted was food and know you make me not want to every close back. Thank you..Goobertron12!Version: 7.1.3

✓ Great when it works, trouble when it doesn’tUpdate: A helpful McDonalds local manager called and arranged for me to get a refund by coming back to a store in-person. So I have now paid only once for my meal instead of twice. This is good, and I am raising my rating to three stars from two. However, the initial process was frustrating and took multiple rounds of communication in order to get the issue addressed, and ultimately the resolution doesn’t leave me with any more confidence in using the glitchy app. But at least I feel good about going back to the Golden Arches for a meal now. Original review: I’ve used the app several times successfully to order ahead for pickup at the counter. Yesterday, however, the app charged my credit card via Apple Pay and then returned an error message on the order itself — the order disappeared, so I had to go into the store and order and pay at the counter without the app discount. I submitted a help ticket with McDonald’s customer service. But I notice today that the app now shows the order as completed. So if the CS folks are obstinate and insist that the order went through normally, then McDonalds will have not only provided a frustrating experience but will have stolen my money on top of everything. Let’s see what happens..JimblinVersion: 7.16.2

✓ Beware! No cancellations or refunds!I accidentally ordered from the wrong location because there were two restaurants relatively close by on the same street, except one was in the opposite direction of where I was going. I didn’t realize what I had done until I got to the restaurant I intended to order from. They told me they couldn’t transfer my order or cancel it, and that I had to cancel through the app. Well as it turns out, even though the other store hadn’t made my order yet, and they wouldn’t until I arrived, there is no option to cancel an order once it is placed! I tried contacting the other location for a refund per the app’s instructions, and they told me they didn’t have access to app orders, and they had no way of canceling or refunding my money. So basically if you make a mistake, your only options are to drive out of your way, or eat the cost of the order. I find this practice to be highly suspect, and I’m not sure how it’s even legal. How can they charge someone for something you didn’t receive, and don’t provide any option for a cancellation or refund? Again, they don’t make the food until you arrive, so it’s not like they’re wasting product by allowing you to cancel. Makes no sense and is definitely shady. One final note, they also don’t allow you to register their own McDonald’s gift cards as a payment option..Rex GoldenVersion: 7.16.1

✓ The 15 Minute Review.The McDonald’s app was a source of joy in my life, I would log on each day collecting points. Getting new deals. But one day someone at McDonald’s decided it would be a good idea to ruin it. Every time I come to a McDonald’s location without fail the McDonald’s app has an issue. How am I supposed to put credit card information on an app I can’t even trust will process my order. Aside from that inconvenience almost every-time I go to place a mobile order I click drive-thru on accident. User mistake yes I’ll admit, but when I go to remove said deal and re-add to the mobile order I’m dreaded to discover I have to wait a painful 15 minutes. Now 15 minutes may not sound that bad but think of all the things you can accomplish in 15 minutes, on top of that think of how that may affect people with limited time. Say someone working at the McDonald’s facility’s has a 15 minute break, but they only have enough cash if they use there deal. Now you see where the issue with app lies. It hooks its consumers into almost always using it, but it has a critical flaw. When I think 15 minutes I think of the possibles, I think of the wasted time I’m forced to sit at the McDonald’s location in pure anger. When you have 15 minutes you can accomplish so, so, much. Even this very long and critical review..Tracey SiskVersion: 7.8.3

✓ InfuriatingI really like McDonald’s food, but what I hate more than anything about McDonald’s is their stupid double lane drive-thrus that they seem to have built everywhere now. From drivers not knowing how to line up in a fair way, to drivers just being plain jerks and not letting you merge, to the store getting orders mixed up (I have inadvertently paid for someone else’s meal before realizing it). It’s a horrible experience that simply discourages me from going to McDonald’s. So I thought ordering through this new app would solve that whole debacle and make for a faster, more pleasant experience. Unfortunately, I have yet to be able to successfully order anything. I added one of the daily deals and then tried to order an additional burger along with it, but could only select from breakfast items (it was definitely past breakfast time), so I gave up for that day. A few days later, I tried ordering again, but when I tried to add a new deal, the app says I can only add one deal per order. Sure enough, the deal I had added before is still in my bag, but expired and I couldn’t for the life of me figure out how to delete it (I’ve since figured it out, but well after the fact). In addition, I could still only pick from breakfast items (again, it was definitely lunchtime) no matter what I tried to do. In short, this app has been completely unusable and I continue to not want to have anything to do with McDonald’s..7dino7Version: 5.22.0

✓ App is VERY buggy/ rant abt Reward SystemAt times, the sale wont go through but this is like once every month or two. (I buy large McDonald's orders $60+ almost daily) I cant use the 20% deal in store anymore because they changed it to online only. I have enough money to buy my meal so why won't it go through? It says to speak with an employee but that doesn't work either. It's not that they didn't know (the manager person with white shirt was trying her best to help) but that the app is very buggy. Also, normally when i add something to cart, it shows how many items you have at the bottom. For me, that tab is invisible. To access it i need to go to a specific section i.e- the Deals, Sandwiches & Meals, etc. The app is also very slow. I click on a tab, and takes a good 3-5 seconds to load. I have an iPhone 11 with pretty good wifi and my Xbox One installs and boots up GTAV faster than i can order my food off the McDonald's app. Another complaint i have, i have over 100k reward points. But i cant use them bc you can only use 1 deal per order. Why are my reward points considered a deal??? I earned those. Why can't i get a meal for myself WITH the 20% off Deal and get a Big Mac for my mom via the Reward Points? Because that's considered a deal too. Anyway, just fix the bugs please. That whole Reward Points considered as a deal was just a rant. Please fix the bugs or make the 20% usable in store!!!.Andy G6Version: 7.10.3

✓ App occasionally sends order to wrong locationRating 3 stars because when it works it works. But on multiple occasions this app tends to override or just outright send the order to the incorrect McDonald’s location. Worst case was when I was in the parking lot of a location near my house, put in an order after making sure the app was showing the menu for the location I was at, but suddenly AFTER submitting my order it told me the order got submitted to a McDonald’s location all the way across town. If I could cancel the order in the app within five minutes in order to correct this error it wouldn’t have been a problem, but the app says you have to call the location itself in order to do that. Very annoying when an app made for convenience ends up doing the opposite. I had to drive across town in 5:00 traffic in order to get my food because I sure as heck wasn’t going to waste my money on an error I didn’t make myself. So yeah whoever is in charge of working on this app, please add the ability to cancel orders within at least five minutes after sending it if the customer suddenly notices the app made a mistake, or at least fix the way the app interacts with the phone gps tracker so it doesn’t send orders to wrong locations..JoMH1990Version: 7.11.3

✓ Feels like corporate demons made this appWhile the UI of the McDonald’s app and the polish on it are very nice, it looks very well presented, it has so many issues. General lagginess but when you finally submit an order, there’s so many more problems. I can’t cancel an order?? Why is that? I can’t change the location? Sometimes, I’m not even able to re-open in order. I have not finished. There are a few more things that I can’t think of at the moment, but I also know they have removed plenty of their deals. I don’t see why you would add one deal and then switch it specifically with the french fries you got one large fry french fry a day where are the two dollar purchase and they switched it to a medium for no reason other than to make it a smaller size. Also, you can’t use all of your own points in one sitting. I understand one deal at a time, but I should be able to use a deal and Annie if not all of the points I have available in my bank should I choose. It’s ridiculous that they hold back from us. I also feel that one dollar per hundred points is way out of proportion. You look at some of the prices in the points and I’m paying I’m paying five dollars for a large fry when it’s not even listed at five dollars? The app isn’t terrible, but corporate demons have definitely got their grubby mitts all in it..StaarrborgVersion: 7.13.1

✓ Bad UXSlow to respond. Frequently get interrupted with up-sell offers, many of them popping up while you are trying to pick menu items, so you end up clicking on them without wanting to. If the restaurant forgets to close out your order it’s a PITA to manually remove the prior order items when starting a new order. The point system is pretty useless as using a “deal” does not allow you to apply points to the same order (the 20-30% discount is the only redeeming aspect of the app, hence the two stars). I often try to use curbside pickup but if the store is short staffed they usually do not offer it, so I’ve waited curbside many times for too long before going in and getting the order, which had been ready, and is now cold. There’s a lot of nonintuitive crap, like forcing you to select sauce options (or no sauce) with chicken nuggets, but no indication from the app that a selection is required. The app either relies too much of faulty geolocation or has a bug, as I’ve been parked in the lot a number of times but cannot select “I am here” as it thinks I’m not. At Chick-fil-a allows you to specify that youre there before you are, which makes timely pickup much easier. Finally, there is no in app feedback - directs you to a McDonald’s web page which is not set up for app feedback where you have to re-enter all your info, including order info, that could have easily been pulled from the app..JoeR987654321Version: 7.11.3

✓ StinksThis app is the worst, and they won’t fix it, despite the fact that they constantly ask for reviews after orders in app. It crashes frequently RIGHT as you’re checking out- conveniently (for them) this robs you of points. They don’t appear on the app, you don’t credit. In addition to that, when you go back into the app, the order is still sitting in the checkout tab- so if you get confused and go back in and check out, it will charge you twice. I’ve had it happen and also never received my refund several times now- reported it- which is a deliberately difficulty process, too- but no response and they never refunded me. I find it interesting that ALL their glitches are things that save them money. Words of advice: enable receipts sent to email, sometimes it’s the only way to know if you were charged in the above scenario. Also you’ll need your mobile order # and this will be on receipt in email. Watch the check out- it often has items sitting in there you will be charged for upon your next use if you don’t hit “remove” in check out. It’s awful- and I feel deliberate. But…here’s what they don’t think about, apparently. I frequently use other apps and do my business elsewhere since getting their app, more often than before. Wendy’s has some great deals and their app works and doesn’t cheat you out of money! So they created a problem that will bite them in the end..PSAfordriversVersion: 8.0.0

✓ Worst. Support. Ever.So, like others have pointed out, for no reason the app suddenly decided the closest location to me is one that was 95 miles away. Every time I tried to change it, it wouldn’t work. So I made the horrific mistake of signing out of the app after uninstalling and reinstalling it multiple times like the “developer” has advised. Now, I can’t sign in anymore and have talked with tech “support” for literally a week. After repeating myself about 20 times to them because god forbid they read a message they came to the conclusion that there’s nothing wrong. They haven’t even detected sign on attempts and so I need to find a different network. Apparently it’s my WiFi when literally everything else in my house is working fine except this stupid app. Go figure. So, for those of you having the, “sorry that did f work… there’s something wrong with your internet” problems, it’s not your internet, it’s their stupid app. They have a glitch that thousands of people are experiencing but it’s our internet. Couldn’t possibly be them. Seriously, the most incompetent, idiotic tech support I’ve ever experienced. So, when the “developer” inevitably responds saying something like they never want you to experience this and to talk to them here and provide the support link, don’t bother. Their incompetence will just make you more mad. Bottom line? Go to Wendy’s or Burger King or literally anywhere else because their apps actually work..AlexWJA9812Version: 7.13.1

✓ Center St Manchester, CT worse experience everI order and pay with app when I get to pick up from the Center st location in Manchester, CT I was told they couldn’t give me what I ordered unless I paid more. Really???? Why did the app allow me to choose the options I did if it wasn’t going to go through at pick up. The manager told me he will refund which will take 3 days and I had to pay AGAIN right now for my order eventhough my “correct” order was less then what I originally paid. Doesn’t make sense AT ALL. I feel it was no way my fault the mobile and pick up locations does not do things the same way and “the manager” couldn’t honor my Mobile order the company would be losing too much seriously $2-3 is too much to honor. Complete BS. The manager then refunded me before even coming to an agreement on if I wanted my order or not but get this he only partially refunded what I paid I had to waste my time go back again to get him to do it correct. What a waste of my time kids at that point was upset all they wanted was their ice cream but instead they end up with a ruin night. Needless to say I did not order there or will ever again. It’s a shame especially when we order from that location at least once a week and well over $20 each time. Over bad management and the ability to make a regular customer wanting to return next time. Def will not be using Mobile order again don’t want another ruin night!!!!!!!.DagmiMistVersion: 5.14

✓ 10-11am is a disasterAt about 10:15am I was thinking to go to McDonald's for breakfast. There is always the question of when breakfast is no longer served - app said 11am for my McDonald's. Great! I have more than enough time. So I get there at about 10:25 and try to place my order via the app. I get an error that certain items are no longer available and those are removed. Darn, I'll need to select something else. I go back to the menu and it's the same menu with all the items available. Try to order again, unavailable. I kill the app and reopen it to try to "refresh" the available items. Same menu, and trying to order many of these items still gave me the same "unavailable" message. At this point I am very frustrated and go to the nearby Starbucks instead. I assume what happened is that perhaps there is a more limited breakfast menu from 10:30-11:00 even though 1) it said breakfast until 11, and 2) the app was giving me the same full breakfast menu even at 10:35. What's frustrating is that the app has the ability to understand the item availability since it errored during checkout, but apparently this information is not incorporated when "building" the menu that is shown. So it's basically trial-and-error to find something available. Perhaps the app should lock down from 10-11am daily if it's not possible to serve an accurate menu during that time..Elderly GentlemanVersion: 6.12.0

✓ Non Existent App SupportKind of funny how this app lets you store payment info and do transactions, but when something goes wrong, there is no support. Good way to steal your money. Their solution is to just contact your bank and dispute it with them. They’ll do the transactions and take your money, but they want no part in giving you customer service for refunds lol. Such a good joke from such a large company. I’ve done the order from app and skip the line and wait at the stall for them to bring out your order. At two different McDonald’s I had the same experience. No one wants to bring out the food because they are lazy or short staffed so you wait 30 mins to an hour for your food. But your food is made, it is just sitting there getting cold. You can call the number on the sign, but sometimes they won’t answer or they will say they are short staffed because no one wants to work at McDonald’s for such low pay and they will try to get it out. 30 mins later you get your order and it is hard cold almost inedible fries, and a completely old sandwich. That’s where the non existent app support comes in. What do you do if your food is cold and inedible? You get no help on the app for a refund. They just take your money and the McDonald’s that gave you the cold inedible food will say the app is separate and they don’t deal with it. So this is a good way to have your money stolen from McDonald’s..ADROMOVersion: 7.0.2

McDonald's works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact McDonald's.