McDonald's Positive Reviews

McDonald's App User Positive Comments 2024

McDonald's app received 10 positive comments and reviews by users. Can you share your positive thoughts about mcdonald's?

McDonald's for Positive User Reviews

✓ Recent Bug Broke OrderingUpdate from below - been at 3 weeks and the app is still broken with a cart that cant be cleared, making ordering impossible. Doesnt seem like they will fix this bug. Not worth the download. Usually an okay app. However, you may want to fix the recent bug that has prevented ordering through the app. The cart doesnt allow resetting the cart. So all you can do is remove individual items. However recently it has locked expired coupons. So I’m unable to order anything because a coupon from several weeks ago is locked in my cart. I’ve tried logging out and reinstalling the app, but neither does anything. I’m not sure why a store with a location- and time-specific menu would make it so difficult to clear the cart - but you may want to fix this. And, it would make more sense if the cart also cleared after an order was completed. For some reason all of the items just stay in the cart, as if someone wants to keep reordering the same items by default. And you’ve also made it next to impossible to give feedback about the app in the app - not an order in the app. So that seems poorly thought out..Potts2010Version: 6.13.1

✓ Beware of changesThe McDonald’s app has been great generally over the years. But when they change it you lose earned rewards. I’ve done so many times, the worst recentlyWhen they changed from my café rewards to the regular McDonald’s rewards. In the past for every five coffee drinks you bought you would get one free. I had bought coffee almost daily on my way to work and hardly ever redeemed them. At one time I had over 28 or 29 mccafé coffee’s to redeem. Even though the expiration date had passed one day I noticed seven or eight of them had disappeared. So I started using them. I built them up again and again and use them here and there. Maybe a month ago I had 22 Mccafé drinks and they change the app again to rewards instead of the café drinks. I checked the app and I were seven showing four or five of which had to be redeemed within a few days or they would disappear/expire. I didn’t have time to use the mall and ended up losing four or five of those. If you figure those drinks run an average of 4 to 5 dollars each and lost a couple hundred dollars and drinks over the years. And I bought a couple hundred coffees a year from McDonald’s. For many years... this has made me much less trusting of the McDonald’s app..Ajfred3Version: 6.13.1

✓ It’s coming alongRegular updates actually do make improvements to ordering (really glad to see drinks ordered by type in the latest update instead of a ten page long menu of every drink in every size), and the CS team was responsive the one time I contacted them. The sheer scale of McDonald’s locations almost makes a single app a foolhardy idea, but this one works a lot of the time. When it does, it’s fantastic - I like being able to see what’s on a sandwich and specify no (or extra) of a topping, and the Deals are often really good. I also love being able to park in a curbside spot and wait with my radio and AC, rather than wait in the store or at the drive thru lane. The problem is the menu in the app, which appears to cover all markets and includes items my local stores don't offer. Sometimes it stops you before you place the order, and other times the order just errors out with no explanation. So be wary of ordering any items you wouldn't see on the store's displayed menu, like Sweet Chili or Szechuan dipping sauces, or the Oreo Frappe, which is in there even though my local stores act like it doesn't exist. (And come on, just make me a Mocha Frappe and sprinkle some Oreo crumbs from the Flurry station in it. It's not like the ice cream machine is working today anyway.).Britain W.Version: 5.15

✓ (Updated)This app has come a long way and provides what you would expect from it. The deals are useful as well. My one-star off may be more of a problem with implementation on the restaurant level. The app doesn’t save a whole lot of time because you have to be next to the restaurant to check in anyway. I understand something could come up and prevent you from arriving to receive your order... but with the Starbucks App your order gets started right away (now that app has its own problems, half the time it can’t find the store I’m 2 blocks away from, but that’s another review). Because of this I find myself getting breakfast sandwiches at Starbucks more often even though I would prefer the fresh cracked eggs at McDonald’s. Maybe put a disclaimer box that people can confirm/check when they order that stipulates that if they are unable to pick up their order within 20 min it will be discarded with no refund offered. If you enter a busy McDonald’s nowadays it takes a whiiiile to get your food. Usually I’ll confirm that I’m at the restaurant on my app but then sit in my car for 10 min before going in -and sometimes end up waiting another 10 min anyway! Just can’t win. Maybe McDonald’s menu is just too big for them now..CorykkuVersion: 5.22.0

✓ Prepay makes it so much worseFor drive through they used to charge when you gave your number at the line. Recently they moved to instantly charge. Most of the time the app changes to your closest location so I started to trust it. Sometimes though at one mcdonalds in particular it won’t update my location or will say it changed locations but doesn’t change it to the nearest one I’m looking at. I’m not connected to their wifi or any public wifi ever. So if I checkout my choices are drive across town to pickup, lose money, or wait a week to contest it. Worst was today when the app again crashed when going to the ba da .. screen. Charged my credit card, shows the order in my history, and my items are still in my bag and I can’t checkout because I already used the deal. They couldn’t help at the mcdonalds which I understand but it is very inconvenient. So now I wait a few days to dispute it with my ccard which hopefully I can remember to do. If you didn’t charge up front both of these issues and more would be non events but now I just don’t want to use the unstable and unreliable app at all. Since you overcharge to order in person to make up for the deals ordering in person is out..Thisnicknamethimgssucks$(&;&Version: 7.16.1

✓ Horrible serviceI placed an order selected curbside waited like 20 mins no one comes out or says anything I started calling the drive thru person who finally looks across the lot and I tell him ive been here like 20 mins and no one has brought my food. He has like this shocked little on his face and another lady comes to the window and says can u get in the drive thru line (which by the way has at least 12 card in it). I said do you know how long that line is and I’ve already been waiting almost 20 mins then she said ok as soon as this car finishes I will bring you your food. So I wait and wait and wait. After the 6th car passes no one comes to the window or anything. I was so mad I drove around and got in the drive thru line which is wrapped around the building now. This is the worst customer service ever. You guys should be ashamed of yourself. If I could have gotten my money back from the app I would have left and went somewhere else. No one even apologized they just acted like nothing was wrong. It’s called fast food for a reason. I can’t believe I placed an order at 915 and still haven’t gotten my order as of 956. The building is locked so I can’t even go in and just ask for my money back. You guys have been in business long enough and should know how better to offer better customer service..Micahfor childrenVersion: 5.12

✓ Are millennial killing the fast food industryNo it’s just y’all are constantly ruining yourself. I use the app when I’m hungry to see if there’s good coupons out then you figured that it wasn’t right to have people scan coupons there so you made it a mobile order only option to use them, goodbye people who use cash cause they don’t want to use a card, and now I can only see them when I’m next to a McDonald’s you know the part where I’m ready to receive my order now I have to wait in line just to see if that good coupon is there and leave if it’s not wasting my time and confirming my suspicion that y’all aren’t gonna have any good coupons anyway. Not only is this coupon app gone bad but so have y’all employees they don’t know how to handle the mobile orders they lack the training and the amount of employees to handle moble order I shouldn’t have to tell them I made a moble order they should do it like all the other orders and just shout the number when it’s ready. I guess I’ll just use good old burger king who has better coupons that are in the app and, get this, on paper from the mail. Y’all lost the marketing competition fix it or pack it up and blame the millennials on your way out, your only saving grace is if you don’t have any competition on the block..NowohavenoviewsVersion: 5.14

✓ Terrible. Slower to order than drive thruThis is my 2nd time using the app to make an order and both times was a absolutely terrible experience. Much worse than ordering in person. The app like Starbucks app should speed the service. I should be able to place my order and then have it ready. In both cases, the order did not get executed. So I paid twice the first time. I am way too busy to recoup a 5 dollar charge. The second time, the restaurant didnt get the order until 5 minutes after I was waiting in the restaurant. The app hung and then would say I wasnt close enough even when I was standing there. Finally the order goes through and I end up taking 10 more minutes than if I simply went to the drive through. It was HORRIBLE. I ended up getting to my daughters piano class late. We go to McDonalds on the way to class every single Sunday. I decided to use the app to redeem points and it was by far one of the worst experiences. Its 2022 - if McDonalds want to have an app that is like Starbucks and it just works and people are happy, hire a tech team that can execute. Do it seriously or dont have an app at all..MtndjdjdjVersion: 7.1.1

✓ Dissatisfied with McDonald’s appIt use to be a good app I use for few years with no problems. Now it won’t allow me sign I already have a existing account but it keep saying at the top of screen there are some technical difficulties try again later or reset app. I use the same email address & password & won’t let me login this been happening this year when y’all had the J Balvin deal with BigMac, medium fries, & an Oreo cookies & cream McFlurry. I am very disappointed because I can’t even get the coupon deals on app any more like I use to before. I think it’s the updates the more the app being updated the more problems we run into. When I first use this app I sign in through google like always now it says google is canceled when I put email & password in. So please fix the login process I restart the app & even try to register again & change password it wouldn’t allow me to. Also now I don’t even see McDonald’s sending notifications of deals to email anymore. I’m just so disappointed because I liked this app in the beginning until it started messing up. I may just delete this app & be done with it..Monibaby24Version: 6.11.1

✓ Smart People Do ItMcDonalds drive thru- let’s say it’s 10 cars deep. Karen and her 5 kids taking forever to pick food off the same menu they’ve been ordering off of since ‘95. You park in the takeout area. Submit your order. You just skipped 10 cars, Karen and her 5 kids. You’re welcomed. Conversely- You’re Karen. You have 5 kids. You don’t know what little Johnny Becky Chad Hunter and Sage want because at least one has allergies and you need to ask questions about the food you’ve been feeding the kid since 2010. You’re holding up the line like you do everywhere because you think the world revolves around you. Well Karen, it doesn’t revolve around you. But you can have it “your way” by loading an app, choosing in advance, and doing research on your own time. They will bring your food, you don’t have to come back and complain and you can speak to a manager from the comfort of your minivan. Stop lying to yourself Karen. Nobody thinks you’re the greatest mom ever. You’re holding up the entire world at the drive thru; including but not limited to McDonald’s, Wells Fargo and Walgreens. Get it together. This app is designed FOR YOU.FkuFiybitVersion: 7.11.0