McDonald's App Positive ReviewsMcDonald's USA

McDonald's Positive Reviews

4.7
4.73684 star

Total 8 Positive Reviews

McDonald's App User Positive Comments 2023

McDonald's app received 8 positive comments and reviews by users. Can you share your positive thoughts about mcdonald's?

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McDonald's for Positive User Reviews

(Updated)This app has come a long way and provides what you would expect from it. The deals are useful as well. My one-star off may be more of a problem with implementation on the restaurant level. The app doesn’t save a whole lot of time because you have to be next to the restaurant to check in anyway. I understand something could come up and prevent you from arriving to receive your order... but with the Starbucks App your order gets started right away (now that app has its own problems, half the time it can’t find the store I’m 2 blocks away from, but that’s another review). Because of this I find myself getting breakfast sandwiches at Starbucks more often even though I would prefer the fresh cracked eggs at McDonald’s. Maybe put a disclaimer box that people can confirm/check when they order that stipulates that if they are unable to pick up their order within 20 min it will be discarded with no refund offered. If you enter a busy McDonald’s nowadays it takes a whiiiile to get your food. Usually I’ll confirm that I’m at the restaurant on my app but then sit in my car for 10 min before going in -and sometimes end up waiting another 10 min anyway! Just can’t win. Maybe McDonald’s menu is just too big for them now..Version: 5.22.0

Good for fast food apps but a few bugs.This is clearly the best app I’ve used for any fast food restaurant. It works. And I don’t mean just the app on your device, but the back office operations that are required to fulfill your order. The worst bug I experience is after one picks up their food. A day or two may go by, and then when I open to use the app again it hasn’t cleared out my past fulfilled order, and it automatically reloads the past order into the cart. Then I have to go manually delete every item that I ordered before, so I can make a new order. Not a giant problem, more like just annoying. Not a formal bug, but a design error IMO, As I wish they made it easier to add condiments to an order. I think it should be the last thing selected before a person confirms their order. It’s easy to forget to add the condiments, then when I pick up my food I ask the personnel on duty for it, and although I get it, I can tell it’s a tiny annoyance for them - a break in their flow. Regardless, I’m impressed and happy with it. The formalized “menu hacks” feature to be released soon sounds awesome..Version: 7.0.2

Great app butThe app seems to have no flaws or failings. Unfortunately, given its stated purpose (my reading: save time; order ahead; pay without having to make contact with other humans and save your frequently-ordered items to favorites for even greater time-savings all while earning free food with rewards) it isn’t going to blow the doors off for any end user with average expectations. You will wait. You won’t feel at all like you’re saving time and when you edit, “customize,” your items and the edits go unread, having no contact payment makes right human errors pretty much not worth correcting but then you e paid for something you’re not going to eat or drink. Anyway, the app can’t save you time when the restaurants are mostly under mediocre management and employees appearing like they would give anything to sit down on a lazy boy or text someone who is not a customer or employee of McDonald’s. With all that in mind, its world away from the catastrophe that is the Chic-fil-a and Wendy’s apps. It functions better than Dunkin’ or the chain restaurant apps, too..Version: 6.18.3

Beware of changesThe McDonald’s app has been great generally over the years. But when they change it you lose earned rewards. I’ve done so many times, the worst recentlyWhen they changed from my café rewards to the regular McDonald’s rewards. In the past for every five coffee drinks you bought you would get one free. I had bought coffee almost daily on my way to work and hardly ever redeemed them. At one time I had over 28 or 29 mccafé coffee’s to redeem. Even though the expiration date had passed one day I noticed seven or eight of them had disappeared. So I started using them. I built them up again and again and use them here and there. Maybe a month ago I had 22 Mccafé drinks and they change the app again to rewards instead of the café drinks. I checked the app and I were seven showing four or five of which had to be redeemed within a few days or they would disappear/expire. I didn’t have time to use the mall and ended up losing four or five of those. If you figure those drinks run an average of 4 to 5 dollars each and lost a couple hundred dollars and drinks over the years. And I bought a couple hundred coffees a year from McDonald’s. For many years... this has made me much less trusting of the McDonald’s app..Version: 6.13.1

McDonald’s has a lot to learn…I apologize if this review isn’t so much about the app but McDonald’s Rewards & Deals as a whole. The app itself is fine. For the most part it works. On occasion I’ll experience a hiccup or two. My biggest gripe is that I’m only able to redeem reward points or one deal per transaction. So if I wanted to order a meal, burger, fries and a drink, I can’t because the system won’t allow it? Let’s compare to the Chick-fil-A app. If I have enough points, I can order my entire family meals but McDonald’s limits me to one item per transaction? I don’t think it’s fair to those at the restaurant for me to create several different transactions because of McDonald’s stupid system. I typically stockpile my points but now I know I’ll need to start using them more regularly. McDonald’s, if you take any of this feedback seriously, please change this. We shouldn’t be limited to redeeming points for one reward or deal per transaction. I can understand not stacking deals but you shouldn’t limit people to the reward points they’re using to just one item per transaction. Please fix this..Version: 7.0.2

Highly recommended if you’re indecisive like me!Just tried the app for the first time. I downloaded it earlier today to check out the deals I saw advertised on Facebook. It seemed awesome and looked simple. We had just eaten dinner so I didn’t plan to use it. 11:30 comes around and I’m craving something sweet and my husband wanted actual food. We got a Big Mac for $1.00 (it was an offer in the deals section)! That was amazing. Normally he just gets two McDoubles. I love the ability to customize without feeling like a burden. Checkout was easy. On the drive over I was looking to see how pickup worked. I saw that you could pick it up through the drive thru instead of making a worker walk out to you. It’s late the line wasn’t too bad. The window girl was nice. It was all around a surprisingly good experience. We go for late night apple pies quite often and are normally turned away due to it being late (meaning they aren’t making more), or we get them and they’re dried out and sticky. Tonight they were warm and presumably fresh and it was great. We will definitely use this again! It gives you the price as you go too. No surprises!.Version: 5.15

Poor connection protocolAbout a month ago I began experiencing problems with my McDonald’s app. I was asked by the app to connect a credit card to the account which I had already done. Every time I tried to get in I was reminded to try to connect a credit card. After many attempts attempts to correct this I finally decided I would try to connect a card. Once I did that the app has gone into a new mode where every time I open it it wants to take me through several iterations I’m trying to sign in when before I was automatically signed in once I open the app. Now it takes 4 or 5 attempts to get through the “use PayPal,… use email” questions. Even when it opens up and asks for a fingerprint and accepts the fingerprint, it will still try take me through the “use …” steps. Once I try going through the steps it will cycle back around to the “use…” menu and the whole thing starts over again. I have deleted the app and reloaded it but it does the same thing. I have tried to get to a real customer support person but have been unable to find the link. I am about to delete my app and start over but am unsure what will happen to the points I have accumulated. Is there anyone I can talk to about this?.Version: 7.3.2

It’s coming alongRegular updates actually do make improvements to ordering (really glad to see drinks ordered by type in the latest update instead of a ten page long menu of every drink in every size), and the CS team was responsive the one time I contacted them. The sheer scale of McDonald’s locations almost makes a single app a foolhardy idea, but this one works a lot of the time. When it does, it’s fantastic - I like being able to see what’s on a sandwich and specify no (or extra) of a topping, and the Deals are often really good. I also love being able to park in a curbside spot and wait with my radio and AC, rather than wait in the store or at the drive thru lane. The problem is the menu in the app, which appears to cover all markets and includes items my local stores don't offer. Sometimes it stops you before you place the order, and other times the order just errors out with no explanation. So be wary of ordering any items you wouldn't see on the store's displayed menu, like Sweet Chili or Szechuan dipping sauces, or the Oreo Frappe, which is in there even though my local stores act like it doesn't exist. (And come on, just make me a Mocha Frappe and sprinkle some Oreo crumbs from the Flurry station in it. It's not like the ice cream machine is working today anyway.).Version: 5.15


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